Service History 1080 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/20/2022

Installed the Thermistor. Unit is starting to Cool. Cx paid in full by Card.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB0

Near Occoquan Historic District, VA 22125

Carl R.

Job Details: 06/20/2022

"No or Partial Display - Over-the-Range Microwave - PRE-ID UI or Display Board.when entering home, home is impossible to work in. Clockwise on power saving mode. Turned off power saving mode. No parts needed."

We serviced a

WHIRLPOOL DRYER

Model MED8100DCO

Near Arlington, VA 22201

Demonte S.

Job Details: 06/20/2022

Arrived at the cx address provided. Cx answered the Door saying that this cx doesn't live here for the past 2 years. Called the office and advised them of the situation. Office is rescheduling the cx at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PSYB3

Near Clinton, MD 20735

Mitchell H.

Job Details: 06/20/2022

cx complaint unit is possibly leaking as she has ceiling damage below the dishwasher/sink. checked under unit and has water damage for sure. there was also some damage in front of dishwasher on floor from leaking out door. inspected tub gasket and front left side was deteriorating. unit needs tub gasket. no leaks from sump and drain system while washing/draining. cx paid for part and call and will owe 110 labor on retunr visit.; ordrng 1 W11498831 (gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waldorf, MD 20603

David J.

Job Details: 06/20/2022

Cx complaint unit freezer is frosting on left side. Cx let me know that everything was back to normal before looking at unit. Inspected unit anyway and everything did look good. Explained to Cx how to properly use unit and things to look out for to prevent from happening again. Unit is working as intended.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near New Market, MD 21774

Ricky E.

Job Details: 06/20/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 06/20/2022

cx complaint unit is not cooling in fridge section and ice maker not working. inspected unit and found ice built up pn fridge evap. as well as pantry ui dead. pantry drawer wires are all corroded and brittle. unit would need pantry ui as well as pantry drawer to fix that issue. the ice build up is due to evap fan with therm. quoted cx for repair and only wanted to do service call for now and will let us know when shes ready to go through with repair. i lised all part numbers in ticket.W11457241W10815674WPW10677119W11087438

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/20/2022

came out to repair the sealed sytem on the refrigerator. disassembled as needed. found leak on the drier. replaced the drier with a new one. put into a vac. filled with R134a. called the manufacturer to document. pressures were 10 on low and 175 on high. was told they were good to go. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Leesburg, VA 20176

Daniel J.

Job Details: 06/20/2022

unit washing not much water in tub tested water started than trickled to a stop tested ran 120 vac than cut out replaced control than tested normal replaced valve slight build up on cold side

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/20/2022

cx comp

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM0

Near Germantown, MD 20874

Ricardo S.

Job Details: 06/20/2022

Replaced parts. upper dishrack cks ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/20/2022

"cx complaint the unit is not draining. checked the unit and found that the drain pump was defective. therfore, i replaced with a new one and tested operation. unit is running as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Millersville, MD 21108

Alexander D.

Job Details: 06/20/2022

"cx complaint unit still making loud clicking noise and not completing cycles. cx just wants a new unit. ran diagnostics and only have f0e5 off balance load error stored. found play in gearcase when pushing on rotor. pulled rotor off and found gear oil inside rotor. also found unit out of level, leaning left alot and back. leveled unit, ran calibration and autotest. everything ran correctly but could hear grinding noise from gearcase while basket spins. called techline, sr#7733917750. ordering gearcase, and clutch, marking preid slider as will use on return. also bringing back lower harness in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W10754448 (clutch) and 1 W11449841 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Washington, DC 20002

Shawn D.

Job Details: 06/20/2022

"cx complaint unit is loud when dispensing water and has changed filter to see if that would help and still doing the samething. inspected unitthen disepnsed water and filter head is knocking. gave cx quote for filter head and agreed, replaced filter head that tested, no leaks and sounds good. cx then pointed out gasket is rippping and if he can change so left him part nuber and showed him old one just pops out. collected for payment unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Pasadena, MD 21122

Alexander D.

Job Details: 06/20/2022

"cx complaint unit not cooling properly, frost on back wall in fz. inspected unit and verified complaint. found evap overfrosted but unit is in defrost and element is heating. found defrost thermistor not reading correctly. cleared all frost with steamer, replaced defrost thermistor and evap harness. advised cx to monitor and call back if issue persists. if cx calls back, send tech with control box(W11546690)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Fort Belvoir, VA 22060

Robert W.

Job Details: 06/20/2022

"CX Complaiont is the unit is giving error LF, Inspected unit and found error code F0E3 F0E5 F8E1, Cleared error codes and ran diag test and found the valve not filling properly Also found the gearcase making a tun of noise pulled washplate and found alot of play in the gearcase shaft making alot of noise. Ordering Gearcase, Clutch and will use valve on return.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Clutch)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Dundalk, MD 21222

Andrew H.

Job Details: 06/20/2022

Customers complaint is the s not cooling well in the refrigerator. Inspected unit and found the RC evaporator frozen over through the cover. I cleared ice from RC evaporator I found the drip pan Boeing in the center per service pointer I replace drip pan kit from the stock. I tested unit even it's not working.; used 1 W11457241 (Drip pan) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 06/20/2022

replaced control and damper. tested unit. advised cx to monitor and call back if issues persist and to make sure gap behind shelves is clear.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, MD 21224

Andrew H.

Job Details: 06/20/2022

"CX complaint is the unit is not cooling. I replaced the compressor , condenser, solenoid, dryer and coupler I pulled unit into a 30-in vacuum. Unit held back for 15 minutes. I then filled the 4.25 Oz units now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Millersville, MD 21108

Alexander D.

Job Details: 06/20/2022

"cx complaint items freezing in rc, more in top shelves and frost in ice chute. inspected unit temps are good at this time. items that were frozen are now thawed. cx said she had to take alot of items that spoiled out. asked if there were items blocking gap behind shelves and she said more than likely. advised cx to keep gap behind shelves clear because if its blocked it can block airflow and cause items to freeze, especially on the higher shelves, cx understands. poured cup of water in ice chute and its not holding water. ordering ice door asm and marking preid diffuser as will use on return in case cx is still having items freeze. call cx to schedule return visit once we have eta on part; ordrng 1 W11423781 (ice door asm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Baltimore, MD 21202

Andrew H.

Job Details: 06/20/2022

I replaced sump assembly and spray arm. Tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lyndhurst, VA 22952

Kyle A.

Job Details: 06/20/2022

Cx complaint of washer not completing cycle. Did confirm unit capacitor had ruptured and shifter tachometer funtion was not working. Replaced both parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID COOKTOP

Model KECC568GBL3

Near Baltimore, MD 21202

Andrew H.

Job Details: 06/20/2022

Cx complaint is the unit is not working and flashing lights on the display. I noticed a crack from the center to the side of the cook top. I don't see any point of contact. I call landlord 703-312-7979 and spoke with him about the crack and if I remove the unit this crack could separate the glass and make unit not use able with out replacing the cooktop glass as well. Cx stated because unit is more the 15years old the cx does not want the unit to be repaired and cancelled call.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Darlington, MD 21034

Milton J.

Job Details: 06/20/2022

CX complaint after previous technician repaired unit the washplate screw that had to be taken in and out snapped off during wash cycle. Inspected and found the washplate screw is snapped off flush with the top of the gearcase shaft. Drilled screw out from center and tried to remove with easy out kit but is seized in the shaft. Unit will need new Gearcase and Washplate Screw. Quoted CX for additional parts needed but CX is very upset with additional part cost and is calling Whirlpool. -MJrob; ordrng 1 W11454734 (Gearcase)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Baltimore, MD 21230

Andrew H.

Job Details: 06/20/2022

Replaced element and spray arm unit now working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Haywood, VA 22722

Ezra M.

Job Details: 06/20/2022

"operation issues. no errors stored. ran quick wash, unit completed normally. no errors. added load and ran normal cycle. found issue with wire harness when unit full of water. reordering wire harness.; ordrng 1 W11590868 (lower harness)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 06/20/2022

Customers complaint is a unit has Frost and ice built up at the top of the cabinet of the freezer. Inspected unit found that the top center of the freezer door and the top of the freezer cabinet had frost and ice built up. I checked door and found door belling at the top center. Door has void in the top of the door missing phone. This caused the door to sag and the gasket to sag allowing air to come through the top of the door into the freezer cabinet. I showed customer this. I quoted customer for replacing the door and the name plate. Cx did want to repair at this time and paid for service call with c/c. ; ordrng 1 W10746789 (Door) and 1 W11178521 (Nameplate)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Warrenton, VA 20186

Ezra M.

Job Details: 06/20/2022

"right front burner not operating. cooktop on light comes on. no heat on single or dual. other burners working properly. inspected infinite switch and element, no signs of burning or damage. getting voltage to element, and have resistance at element. ordering infinite switch and element.; ordrng 1 W11517959 (rf element) and 1 W10857622 (switch-inf, rf)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near McLean, VA 22101

Samuel R.

Job Details: 06/20/2022

cx complaint unit wont dispense soap.inspected unt and could confirm cx complaint.ran service test and unit would dispense soap.got error code f7e2 for motor.will replace sump and control.all connections are good.W11462460 special order W11460946 11 tribles; ordrng 1 W11462460 (control) and 1 W11460946 (sump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/20/2022

Cx complaint of unit leaking. Did confirm a short in dual valve causing the icemaker to fill when you press the water button on dispenser. Order control update and valve.; ordrng 1 W11535162 (Dual valve) and 1 W11533213 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Newark, DE 19711

Alexander W.

Job Details: 06/20/2022

CX stated unit is still doing the same thing still getting F9E1 error code tested inspected and verified cx complaint found impeller on motor defective causing F9E1 error code also ordering harness just in case cannot resched at this time due to SO parts.; ordrng 1 W11416362 (pump and motor) and 1 W11330869 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lebanon, PA 17046

Justin L.

Job Details: 06/20/2022

as per previous visit was able to access unit and replace parts. Verified voltage and then harvested and filled icemaker. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Elkton, MD 21921

Alexander W.

Job Details: 06/20/2022

"CX stated unit was giving error code and then stopped working all together. tested inspected and verified CX complaint found defective control installed new control from pre-id parts after install of control found UI defective as well installed new UI from pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Fairfax Station, VA 22039

Carl R.

Job Details: 06/20/2022

"AFTER REPAIR, WASHER IS STILL LEAKING FROM THE FRONT. Removed lid to access water valve. Turned off water valves and removed rear panel. Removed new water valve from and found tab defective. Needs new water valve. 1x W11173597; O-emld tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFL30IGX00

Near Arlington, VA 22207

Samuel R.

Job Details: 06/20/2022

cx complaint unit has a foul tatse.tested unit and could cofirm cx complaint.cheked tap water which also supplys water to uni.and checked out good.cx has also changed filter.will replace unit water reservior and filter head as those are the main places water gets stored in unit W11603843 special order if issue doesnt get fixed from those parts will have to contact techline; ordrng 1 W11603843 (reservoir)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Timonium, MD 21093

Brian R.

Job Details: 06/20/2022

replaced element and tested unit. no leaks seen and unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Mechanicsville, VA 23111

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit not producing ice. ice mold did not have water. found water supply line is piercing valve. checked water pressure and found very little water pressure on water line. cycled ice maker and found it to be working at this time. advised cx that ice maker does not have enough water pressure to cycle valve properly.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Severn, MD 21144

Alexander D.

Job Details: 06/20/2022

cx complaint oven still not heating properly and cooktop front burners intermittently getting too hot when set all the way on low(items boiling over on low within a couple of minutes). found RF switch has some black marks inside it from sparking front switches may not be cycling off correctly. oven temp sensor reads good. replaced control and tested with thermocouple inside oven. unit still running 25* too low. offset unit to +25. advised cx to see if that helps with baking while waiting on parts. ordering LF and RF infinite switch. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10434452 (switch LF) and 1 WP3149404 (switch RF)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Washington, DC 20008

Roberto I.

Job Details: 06/20/2022

"CX complaint lock (damper) got stuck closed and Rc got warm.Found unit with the damper cover removed and according to the cx complaint seems like the damper got stuck closed but now is open. Ran test 21, found the damper working but noisy. Replaced part using pre id. Ran test 121 again, the new damper worked ok. Collected $328.22"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMW00

Near Sinking Spring, PA 19608

Justin L.

Job Details: 06/20/2022

cx complaint unit not cooling properly. was able to access unit and found over temp reset and call for service flashing. Accessed evaporator and found fan to only run for 3-4 seconds then stall out. Ohmed out fan at pins 1 and 4 and found 2.034K Ohms and its supposed to be 1400-1700 Ohms. Quoted cx for repair and collected full amount replaced fan and tested unit now operating as designed no further work needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/20/2022

Cx complaint of unit leaking. Did confirm unit leaking from heater. Replaced heater but one nut cracked upon installation. Also found terminal cover warped and would not reattach. Will need to return with cover and nut. Found water damage to ceiling tiles and warping of floor in the room bellow dishwasher. Took pictures to notate damage.; ordrng 2 W11538351 (Nut)s and 1 W11407385 (Cover)

We serviced a

MAYTAG FREEZER

Model MSS25N4MKZ04

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 06/20/2022

"Replaced control and thermistor, temp in freezer was 19degrees, Customer has the unit outside in the garage. Advised customer in the summer months the unit will probably be running all day.Unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Round Hill, VA 20141

Daniel J.

Job Details: 06/20/2022

as per notes replaced drum tested normal sounds

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Odenton, MD 21113

Alexander D.

Job Details: 06/20/2022

"cx complaint after control was replaced, unit wouldnt stop spinning, stuck in spin for over an hour. ran diagnostics and have f7e7 motor unable to reach target rpm. ran test cycle, everything ran correctly. suspension tests good, no play in gearcase. tachometer test is sensing basket spin. found unit leaning forward, leveled unit. called techline. techline thinks its an oversudsing issue causing drag on the basket because sometimes cx uses a pod of oxiclean with a pod of detergent and advised to get some towels wet and run drain and spin and see if it completes cycle. unit completed drain and spin with wet towels. advised cx to run cleaning cycle and use only 1 pod of either detergent or oxiclean at a time not both together per techline and call back if issues persist"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2022

"i was able to access unit and first relaced the terminal block and used the terminal block kit and was able to secure the power cord. i then tried unit and it turned on but did not start. I found the thermal fuse to be faulty, also found the heat element coil came out of one of its holders and was grounding itself. i was able to fix element and replace the fuse. test unit. unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Lanham, MD 20706

Mitchell H.

Job Details: 06/20/2022

cx complaint unit leaks during drain. inspected unit and confirmed. unit was already pulled out and i immedietly noticed drain hose was not hooked up to the inlet. drian hose was hooked onto back of motor. put hose in correct loacvtion and unit is now good to go no leaks. job completed. unit is covered under entitlements good date.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Frederick, MD 21702

Bernard M.

Job Details: 06/20/2022

"Cx complaint the cooktop had been damaged. When arrived found large dent and scratches on the left side of the cooktop. Replace part using pre-id, new cooktop has no damage, all burners ignite. Cx covered dut ot being inside 30 days for cosmetic damage. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Alexandria, VA 22311

Dustin F.

Job Details: 06/20/2022

"CX: WAsher Locked, User interface Not WorkingInspected Unit, Found F13 F11 and F9 code.Ordering New Control Board ( W11574590); ordrng 1 W11574590 (Control)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ5

Near Frederick, MD 21702

Bernard M.

Job Details: 06/20/2022

When arrived found the inner locks ordered had been damaged. Re-ordering top and bottom inner locks one parts are in contact cx to reschedule; ordrng 1 W11551558 (upper inner lock) and 1 W11551761 (lower inner lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36FTS04

Near Boyce, VA 22620

Danny R.

Job Details: 06/20/2022

unit has a bad control its blinking and flashing off . will need ui and main control but main control is no longer made

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Frederick, MD 21702

Bernard M.

Job Details: 06/20/2022

"Cx complaint the unit sparks while operating. Inspected unit and found markings above the clips which hold the metal rack. The rack isn't centerd on the clips and is touching the sides creating the sparks. Contacted WP safety and documented finds, they said if unit works as designed, which it does, it heated wet towel without rack inside and no sparks were made, the unit is OK. Instructed cx to use without rac inside."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Stephens City, VA 22655

Danny R.

Job Details: 06/20/2022

unit is stoping and motor stops . ran unit sump is bad cx will think over rerapir

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, VA 23238

John P.

Job Details: 06/20/2022

"Called techline talked to JR said to install pressure reducer and we are looking to fill a 8oz glass in 9 to 10 secs, glass is filling in 7 secs. Said if still cannot achieve goal of time fill to order new valve in over head as new stock from parts market place.Sr#7733921560; ordrng 1 W10786952 (Pressure regulator) and 1 8212547rp (Tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Manassas Park, VA 20111

Jason A.

Job Details: 06/18/2022

"CX complaint FRIGE noise when dispensing ice. Replaced solenid & test cubed / crushed multiple times. Additionally CX states whining noise when dispensing water. Tested w / without filter & same noise. House is noisey so cannot isolate to valve, UI or filter housing. Parts not all in stock > JJ; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162042 (housing filter) and 1 W11203289 (UI console) and 1 W11203924 (contrl-box)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22030

Jason A.

Job Details: 06/18/2022

CX complaints DW console separating & noise. Replaced console & UI. Ran test wash. Display checks ok. Unit completed test wash. Start NORMAL CYCLE & unit is advancing. CX reports there was no more noise since previous visit > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF1958DEM00

Near Chantilly, VA 20151

Jason A.

Job Details: 06/18/2022

CX complaint FRIGE no ice. Found arm dislodged but when put back in ayym icemaker turns without stopping or water fill. Replaced icemaker & test harvest & fills. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Fairfax, VA 22031

Jason A.

Job Details: 06/18/2022

CX complaint FRIGE frozen FC. Cleared ice & replaced evap cover & icebox fan test 59 & 56 to test evap fan & icebox fan. FC gasket has a flat spot & not sealing well. Leaned unit back to assist closing > JJ; ordrng 1 W10849520 (dor-fip FC SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Fairfax, VA 22031

Jason A.

Job Details: 06/18/2022

CX complaint FRIGE not cooling. Found evap iced up. Cleared ice & tested control wont defrost. Replaced EvAP thermistor was reading 35K OHMs vs 4K OHMs in icewater. HTR element 35 OHMs > JJ; ordrng 1 W11496881 (Control Box)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Fairfax, VA 22030

Jason A.

Job Details: 06/18/2022

CX complaint DW door falls. Replaced DW hinges & HTR element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS - Door operateds properly > JJ

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GL0

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/18/2022

CX complaint DW leaks. Replaced insulation 6772 & 6003 & dispenser. Found lower insulation shoved too far in & acting as a wick to draw water during wash. See SDpics > JJ; ordrng 1 W10380173 (32 - sound insulato bottom)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354EBS3

Near Olney, MD 20832

Israel R.

Job Details: 06/18/2022

Installed new control and still did not put water in. I found the floar switch was loose. I reseated and the unit stareted putting water and now we are to the coriginal complaint of leaking. I adjusted the door a little but the unit was dripping. I removed front panle and the unit ran test the unit did not leaking anymore. But if the unit leaks please birn a clear door to se what the unit is doing. Also the had new floors so the rear lower whell may have to move lower so the unit ca lean back more but the unit is level. Or hinges. Unit is good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Rockville, MD 20853

Israel R.

Job Details: 06/18/2022

"Customer complaint unit is not cooling. I tested the unit and the unit is not cooling fans are working. I tested the compressor and it clicks and grinds. I pulled unit out and found the unit is not cooling becasue the compressor is locked up. Unit needs new compressor. The unit is welded but the the parts list calls to order lockring parts. Ordering compressor, drier and cpoupler tubing. Special order part call customer whe parts is available; ordrng 1 W11574734 (Conpressor) and 1 W11504431 (coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (drier-tube) and 1 Lockring (Lockring)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/18/2022

Cx complained of a stuck key error. Installed new console and tested and the unit heated to 350 degrees with no error. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/18/2022

"Cx complained the unit did not wash. Installed new motor and tested and it fills, washes and drains. No leaks. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSBS25INBL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/18/2022

Cx complained the unit did not dispense ice. Removed motor and thawed it out and it work but the part is NLA. Gave the cx the part number and he will try to locate. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rockville, MD 20850

Israel R.

Job Details: 06/18/2022

went to installed new hose and the hose diameter is not different that the oine is installed and even with the new hose is not draining. I removed pump and the pump is worn out. Replace drain pump and collected for the difference and the unit is back to normal operations.; ordrng 1 W10876537 (drain pump 81.80)

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Potomac, MD 20854

Israel R.

Job Details: 06/18/2022

Installed new switch and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Potomac, MD 20854

Israel R.

Job Details: 06/18/2022

Installed new control and evap cover. Unit is cooling. But this unit was considered unrepairable and the custeomr stateda that for four years they have been defrosting the unit every 3 to 4 months. for the last 4 years. This unit may not be able to work normal sinceTechline considered unit unrepairable. But unit is on.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/18/2022

CX complaint DW rust. New tub damaged - All 3 racks & L& R rails also rusting - See SDpics. Advised CX to open & inspect tub when it arrives. Inspected inner door & added extra padding > JJ; ordrng 1 W10713323 (tub-dishwr) and 1 W11129939 (LWR rack 1) and 1 W10610905 (cupshelf 11) and 1 W10822165 (track L 5) and 1 W10822166 (track R 5A) and 1 W10194861 (dishrack MIDDLE 1) and 1 W11259785 (track L10) and 1 W11259785 (track R10A) and 1 WPW10195240 (track R1) and 1 WPW10195238 (track L1A) and 1 WPW10418356 (baskt-ware set 5)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near McLean, VA 22101

Lloyd B.

Job Details: 06/18/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEP8

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/18/2022

Reordering part; ordrng 1 w10884390 (ice maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE554CSS3

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/18/2022

Cx complained the unit leaked. Installed new sump and tested and it no longer leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Arlington, VA 22205

Lloyd B.

Job Details: 06/18/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Potomac, MD 20854

Israel R.

Job Details: 06/18/2022

The customer stated they just got the unit and the unit was not cooling. But seems that they dicovered the unit was not getting good air circulation on on the condenser. The cusotmer cut out a hole in the cabinet and the unti is cooling. I Answer all the custoemr questions and now the custoemr understands on how to use the unit better. Tested unit and is runing good is cooling correctly. The door was not closing correctly reseated door and the unit unit is good. Custoemr stated they just recieved and did not get a delivery paper. Added 8 weeks to good date. 6/12/22

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Chevy Chase, MD 20815

Israel R.

Job Details: 06/18/2022

"Installed control and switches and the unit stil not working correctly. I found the filter board one of the pins was bad i adjusted it and the pin is loose. I secured it and tested unit is now turning on. Unit is back to normal operations.; ordrng 1 WPW10531156 (filter), used 1 WPW10531156 (Filter) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22312

Lloyd B.

Job Details: 06/18/2022

"Cx complained the unit did not operate. Inspected the unit and found that it starts but hums 3 times, does not spin and then drains. Bad capacitor. Installed new cap and tested and it now operates as designed. Job complete; ordrng 1 W11395618 (capacitor), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Chevy Chase, MD 20815

Israel R.

Job Details: 06/18/2022

Got to the building and the custoemr was waiting for me at the gate and comunicated that they dont allow comercial service on the weekend. REschedulke for next friday 24th.; schdld next appmnt for 6/24 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2456DEW

Near Alexandria, VA 22311

Lloyd B.

Job Details: 06/18/2022

Cx complained the unit did not make ice. Inspected the unit and found that the ice maker was making noise but not moving. Installed new ice maker and jumped T to H and it filled with water and began a harvest. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near South Boston, VA 24592

Kyle A.

Job Details: 06/17/2022

Cx complaint of unit being stuck in cycle. Did confirm cold valve is reading open. Will need to return to replace valve.; ordrng 1 W11038689 (Vavle)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Halifax, VA 24558

Kyle A.

Job Details: 06/17/2022

Cx complaint of unit not heating. Did confirm and found that units motor harness was loose. Reseated connector and unit is now as designed. All fused and element had continuity.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Gordonsville, VA 22942

Eric F.

Job Details: 06/17/2022

"Confirmed cx complaint unit not making ice. Found ice maker with E2 error code, motor lost position. Ran ice maker harvest, motor would not turn over. Replaced with pre-id'd ice maker, tested unit, unit working and filling as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, MD 21207

Keith H.

Job Details: 06/17/2022

cx complaint is cycle not completing and unit is moving inspected unti and found the suspension bad casuing off balance error i repalced suspension tested it unit is working

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Derwood, MD 20855

Julian H.

Job Details: 06/17/2022

CX complaint about unit caught on fire and got error F6E1 oven over temp resume power put unit on test mode no errors checked temperature and within range not overheating cavity is very soily and has grease and oils spills this caused a thermal event documented call Rich @ techline advised to clean oven by hand no self clean let CX know

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/17/2022

"came out to repalce the lid. was told by cx that the noise is stgill being made. therefore, i replaced the lid and then tested the unit. found oil on the pulley from the gearcase. ordreing all parts needed to resolve the issue.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10528947 (hub) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL DRYER

Model MEDB850WR0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/17/2022

replaced parts and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Columbia, MD 21045

Robert L.

Job Details: 06/17/2022

"cx complaint bottom of Rc freezing, found temps 26 bottom 42 top and fan running, same as cx tstats, found thermistor reading 33k way out of range, replaced thermistor from pre-id, adjusted Fc dial to max for less air into Rc, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHV00

Near Hampton, VA 23669

Jason T.

Job Details: 06/17/2022

"Cx complaint, not cooling-freezing properly, found fresh food evaporator leak, drip pan bowed, during the factory diagnostic test, ice box fan not running, compressor tested ok. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11492867 (Evaporator) and 1 W10846539 (Ice Box Fan) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 2count (2 count) and 1 W11457241 (Drip Pan Kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/17/2022

unit not cooling compressor loud turned cooling back on and checked amps on compressor pulling from 1.4 amps to 1.6 amps running hot with condenser fan running still hot to the touch afew a few mins changed start device no change out line warm ordering compressor tech sr 7733391725; ordrng 1 WPW10507886 (compressor) and 1 WPW10321158 (evap) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Baltimore, MD 21218

Shane M.

Job Details: 06/17/2022

"cx complaint the unit isnt making ice. found icemaker stuck in rotation. replaced icemaker, reset power to unit. new icemake rotated & filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, MD 21214

Shane M.

Job Details: 06/17/2022

cx complaint the unit isnt cooling. found no frost pattern on evap. 120v going to compressor. seal system needed. 2ct.; ordrng 1 R600a and 1 W11488141 (evap) and 1 W11504449 (coupler) and 1 W11504419 (fitting) and 1 W10805035 (drier) and 1 W11504445 (fitting) and 1 W11504449 (fitting) and 1 W11332034 (compressor) and 1 W11504415 (coupler) and 1 W11504431 and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/17/2022

Customer complaint unit is not leaking. The custoemr did not have POP he bought the house last year and the the unit came with the house. Added 8 weeks and put it in warranty. I tested the unit everywhere and i could not find the leak. I removed the cooktop and found leaking from the manifolds. Removed added teflon tape for gas and tested unit is not leaking anymore but we can still smell gas. I follow the line and found the shut off valve is leaking as well. Cuwtomer is calling plumber to fix the issue with the house. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Catonsville, MD 21228

Keith H.

Job Details: 06/17/2022

again the condenser making vibrating/humming noise i was able to add some styrofoam to insulate noise and noise has stopped unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lewes, DE 19958

Frederick R.

Job Details: 06/17/2022

CX complaint is unit no cool. Came back to check for lek and found none. cut cap tube and refrigerant came pouring out of evaporator wheich is telline me there is a restriction in the evap. Talked to Sami and pulling evap (WP2188823) from OS. Rescheduled CX for Thurs 6/22/22. 2 CT SS; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW02

Near Ocean View, DE

Frederick R.

Job Details: 06/17/2022

Replaced COmpressor and evaporator as well as installed UV drier and coupler. Pressure tested united with nitrogen and pressure held for 15mins. checked all joints for leaks and found none. Vac'd unit down to 30in for 15mins. Vac held after closing gauges. Filled unit with 4.50z of R134a. Low side pressure held steady at zero. Left gauges hooked up for 20mins and found evap was getting frost pattern and fan was working. This unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Manassas, VA 20109

Demonte S.

Job Details: 06/17/2022

Installed the Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23453

Branden R.

Job Details: 06/17/2022

"cx complaint along with a metal mold odor there is condensation which forms when in use on the control . . . checked unit found no error codes stored to unit put unit threw test cycle and everything checked good , uninstalled unit and checked under found any signs of failure . eveything checked good no oil on gearcase and belt didnt have any type of stress marks . unit is running as designed . cx states they wash in hot and warm water advised that they will have some build up of condensation from that and will need to leave lid up after using unit . found pressure hose kinked some next too control going down to the tub , unkinked and made sure hose has a good run from control to rub and tested unit running as designed ."

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHK0

Near Baltimore, MD 21214

Shane M.

Job Details: 06/17/2022

"cx complaint the unit isnt washing proper. found water entering unit then sitting. 4-3 error unit nees sump w motor i also found an issue with lower spray arm. crack on side. ordering lower spray arm, bring back sump; ordrng 1 W10803178 (spray arm)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/17/2022

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/17/2022

"cx complaint of unit not working ,checked unit to find multiy error codes but was unable to confrim any as unit would not allow tech into tested mode called techline spoke with AustinSR#7733906984,was advise to replaced board and ui and counsule as conusule overlay currling upward ordering parts for repairs; ordrng 1 W11413963 (Console Assembly (includes Insert) (black)) and 1 W11414079 (Housing, Ui) and 1 W11410070 (Control, Electronic)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashton-Sandy Spring, MD 20861

Justin S.

Job Details: 06/17/2022

cx says the items on the second shelf are freezing and once or twice says the vegtable drawers have frozen. put the unit into diagnostics and thermistors test good. the diffuser and evaporator fan are good. the new thermistor resistance is 2.6k where the old sensor is at 2.8k. replaced the thermistor and reset power to the unit. the unit is now good

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