Service History 1079 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hopewell, VA 23860

Chris B.

Job Details: 06/14/2022

cx complaint unti will not amke ice inspected unit confiremd cx complaint found im fill tube froze over thawed tube but could not get unit to fill or harvest in test mode ordering im and valve; ordrng 1 W11546935 (im) and 1 W11546685 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Edgewater, MD 21037

Alexander D.

Job Details: 06/14/2022

"cx complaint looks like a piece of plastic fell off lower spray arm and unit not cleaning dishes well. also upper rack rusting. inspected unit and verified complaint. took lower spray arm off and can see theres no plastic broken off or missing, must have been an illusion but noticed the spray arms are clogged up with food debris. bottle wash asm is also clogged but cx doesnt want to replace that at this time since she never uses it. ran diagnostics had f6e1 low water stored but in test cycle water covered element. test cycle ran good. unit will need spray arms and upper rack replaced, rack covered by entitlements. quoted 401.43, paid in full with c/c. replaced lower spray arm and ordering upper spray arm and upper rack. scheduled return visit for 6/20; ordrng 1 WPW10448645 (upper spray arm) and 1 W10728863 (upper rack)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Washer not working. Prior diagnosis found washer lid lock strike is broken off, Installed new lid latch strike and tested unit. Washer working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Brian R.

Job Details: 06/14/2022

door never sent out and help was still at shop and no van. about 1.5 hours away. also repair toliner worked and will need to be touched up.will order touch up paint and will bring it back when we replace freezer door. office to schedule.; ordrng 1 350930 (Whirlpool Spray Pain White)

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Baltimore, MD 21224

Shane M.

Job Details: 06/14/2022

worng tub asm. reordering another tub. showed cx what to tell look for. 2ct 2tch needed.; ordrng 1 w11460604 (tub)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near York, PA 17403

Sal R.

Job Details: 06/14/2022

"CX complai t is that the tuni is not heating . I found that the mag and diode has failed. Iam ordering 1 mag and diode fuse (W11391712) / (W11256462). Once the parts are avalible, please have osmoene form the office call to set a return date.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW0

Near Rising Sun, MD 21911

Alexander W.

Job Details: 06/14/2022

"CX stated unit is squeeking during cycle tested inspected and verified cx complaint found idler and rear drum supports defective gave cx qoute for idler and drum supports cx accepted installed parts from pre-id parts tested unit, unit is now operating as desgined CX paid in full by CC job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/14/2022

Cx says she does not want to pay any money for the repair. Explained it would probably need parts plus shipping labor and tax. Service declined. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, MD 21842

Michael E.

Job Details: 06/14/2022

Corrected vibration sound issue that had returned. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near McLean, VA 22102

Jason A.

Job Details: 06/14/2022

CX complaint DW leak & console defective. Found unit stored in garage & outer panel is rusting. Installed console. CX will install unit in kitchen for testing before return > JJ; ordrng 1 W11461694 (Outer panel SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 06/14/2022

"CX complaint water dispensed has bad taste.Tasted water using a clean glass and the water seemwd to be ok to me. Inspected water reservoir, found it clean. Called tech line, spoke to Robert ( 7733877423), he advised to replaced the braided water supply line with a pex one per sp w10535152. Advised cx that the water supply line replacement cannot be covered by the warranty, and also advised cx that this part replacement will help with the water taste but I cannot guarantee 100% satisfaction since water taste is related to the personal taste. The cx wants to ask a plumber to replace the water line with a pex one."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Martinsburg, WV 25404

Danny R.

Job Details: 06/14/2022

rent center unit covered; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Eldersburg, MD 21784

Drew B.

Job Details: 06/14/2022

cx complaint that unit is making noise and not advancingthrough cycle and found when testing that unit is having issues shifting from agitation and making a crackling sound will need the following parts schd for thursday; ordrng 1 W10721967 (pulley 100@trb) and 1 W11481722 (shifter 8@trb) and 1 W11395618 (cap 24@Trn)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant Things freezing in fresh food compartment, Inspected unit and temp in fresh food compartment was set to 40 but actual was around 33 , Found damper stuck open. Changed damper , set temp to 35 and damper opened . Set temp to 4o again and damper closed Advised CX to adjust temp 1 degree a day if lowering or raising, All thermisters pass tests in daiagnostics. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Crofton, MD 21114

Alexander D.

Job Details: 06/14/2022

"cx complaint unit still not cooling properly, temps got worse in rc. inspected unit and verified complaint. found evap fan stalling, seemed like fan blade was hitting housing. took fan off to see if i could adjust it, wasnt hitting housing. reinstalled fan and its running now. not convinced thats the only issue since frost pattern is light and irregular. all other service tests pass. found compressor tripping overload intermittently. ordering evap fan, compressor, drier and evap fan. cx was on phone with cx service trying to get unit replaced and they asked me to call techline to document. called techline 7733884163. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 WPW10128551 (evap fan) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 LOKRING (LOKRING)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Richmond, VA 23237

Chris B.

Job Details: 06/14/2022

cx complaint unit will not work for more than a few seconds inspecetd unit confirmed cx complaint found unit not heating and only working for few seconds and is very loud ordering tranformer cap mag diod noise board will need 2nd tech for over the range mw; ordrng 1 W10754299 (mag) and 1 W10836753 (transformer) and 1 W11256462 (diod) and 1 W10850446 (cap) and 1 W10422269 (noise board)

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Annapolis, MD 21401

Alexander D.

Job Details: 06/14/2022

"cx doesnt have pop, but serial# should be in warranty, called office and they were able to look up mfr date of 9/27/20. cx complaint unit not making ice intermittently and cx unsure how to run cleaning cycle. inspected unit and verified complaint. ran cycle and noticed water trickling into reservoir. took filter out and now have good water flow into reservoir. let cycle run and unit made ice. advised cx to replace filter and run cleaning cycle. showed cx part# for both cleaner and filter on the door and how to replace filter and run cleaning cycle. advised cx to monitor and call back if issues persist. unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23513

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not making ice,checked unit to find icemaker failed,replaced icemaker tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not cool. Installed new fan motor and the fan now runs and cools. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C6XYY04

Near Richmond, VA 23238

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not cooling properly, compressor running hot. Cx has sealed system leak, quoted cx for repair, cx states kitchenaid offered him a parts concession. Instructed cx to have concession properly dispatched. Requesting 3 count labor for return visit. CX paid 120 diagnostic.; ordrng 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 3countjob (compressor + 1 component)"

We serviced a

WHIRLPOOL COOKTOP

Model WEG515S0LS

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/14/2022

"replaced cooktop, tested, unit working as designed. left old part with cx."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lewes, DE 19958

Frederick R.

Job Details: 06/14/2022

Replaced heater element per special project s17304. Tested unit after repair and it is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Perryville, MD 21903

Alexander W.

Job Details: 06/14/2022

CX stated unit making strange noise. inspected tested and verified cx complaint fouind unit does not have water hooked up and ice maker is currently on. recreated sound using test 45 cx confirmed thats the sound turned ice maker off until cx hooks water up to the unit. unit is worklng as desgined job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/14/2022

reorder parts as part was wrong door need freezer door; ordrng 1 lw10599399 (freezer door) and 1 w11178521 (nameplate)

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/14/2022

came out to repalce the door to find out that the new door had a 1/4 in line for water flow and the unit has a 5/16 in line coiming from it. therefore the unit needs a connector to go from 1/4 in to 5/16 in. part on order. will return once it comes in.; ordrng 1 wp4373559 (1/4 in to 5/16 in connector for water line)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Henrico, VA 23229

Joseph D.

Job Details: 06/14/2022

unit with failed icemaker must replace please. thank you.; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Jessup, MD 20794

Emmanuel R.

Job Details: 06/14/2022

"Cs unit is not cooling both sections, I found the start device and relay have some really bad burn marks, the start device shorted and opened compressor wasnt running. Replaced start device and relay , unit is now cooling. Cs also stated that they cant level the unit , i found the pin for the RH front wheel to be out of shape not allowing the bracket for the wheel to stay stationary, ordering axle and pin.; ordrng 1 W11476984 (axle) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/14/2022

"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Arlington, VA 22204

David J.

Job Details: 06/14/2022

F7E1 Tach missing signalCx complaint squeaking noise. Cleared code and ran diagnostic test. Unit makes very loud roaring noise and will need a new gear case. Ordering parts for return visit. ; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11481722 (Actuator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Frederick, MD 21702

Brian R.

Job Details: 06/14/2022

cx complaint is unit just stopped making ice one day and said water started coming out door a bit slow. took temp readings of 2 in Freezer 38 in FF 12 through ice maker. tested water and water strong out door. ice maker fan is loud. test 56 is E5 and all other tests checked. replaced ice maker and fan and tested unit. unit checks now. job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, MD 21239

Milton J.

Job Details: 06/14/2022

Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ0

Near Derwood, MD 20855

Julian H.

Job Details: 06/14/2022

replaced interlock kit and working properly

We serviced a

KITCHENAID OVEN

Model KODE300ESS02

Near Franklin, VA 23851

Zachery R.

Job Details: 06/14/2022

"replaced both controls, ui, temp probe, and gasket, tested, unit cutting about 1 min into preheating, come to find broil element shorted to ground, repositioned broil element, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2022

"grinding noise. found gearcase leaking oil/grease, noise coming from gears on splutch grinding, broken and worn down. unit will need gearcase, splutch and drive hub. daughter could not get home owner on phone to approve quote. paid for todays visit by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, DE 19701

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre ID. Called parts warehouse. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, VA 22911

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)

We serviced a

MAYTAG DISHWASHER

Model WDF520PADM7

Near York, PA 17408

Bernard M.

Job Details: 06/14/2022

"Replaced sump per previous tech, ran test cycle and the sump activated after water entered. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leesburg, VA 20175

Justin S.

Job Details: 06/14/2022

the unit is not locking the lid. the unit needs the lid lock; ordrng 1 W11307244 (lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21014

Neil H.

Job Details: 06/14/2022

cx complaint the right door handle thread on bottom screw on handle misaligned new handle needed and the mullion sweating randomly cx said ice con. is not lined up in the back popping noise and the ice dispensing issue due to it.; ordrng 1 W10899551 (handle) and 1 WP12722815AP (rail-mulln) and 1 W11185686 (ice-contnr)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, MD 21211

Shane M.

Job Details: 06/14/2022

"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Mount Airy, MD 21771

Drew B.

Job Details: 06/14/2022

anthony techline goc harness ) 138.28 216.55 had break in main harness and need harness per techline after checking power at all connectors and now elements ohmed good..; ordrng 1 W10171559 (goc harness special order)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Woodbridge, VA 22192

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Freezer Fan Motor isn't working. ( Cx had another company out and they said that the Freezer Fan Motor isn't working.) Ran Service Diagnostics on the unit. Ran Service Test 6 - Rc & Fc Fan Motors. Both Fan Motors are working as Designed. Unit is working as Designed. Cx paid by check. Cx is paid in full. Money is in the Blue money bag.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Arlington, VA 22209

David J.

Job Details: 06/14/2022

Machine in unit 406. Cx complaint unit not working properly. Replaced control board as stated previously tested unit and ran calibration cycle. Everything is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, VA 23223

Jason T.

Job Details: 06/14/2022

"Cx complaint, intermittent ice production, ice door not closing properly, fridge thermistor not reading defrost cycle, verified during factory diagnostic test. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10300024 (Icemaker Assembly) and 1 WPW10353552 (Seperator) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSBS25INBL01

Near Falls Church, VA 22043

Jason A.

Job Details: 06/14/2022

CX complaint FRIGE not dispensing ice. Full ice bin. Auger motor is getting 120VAC but is locked up & iced up. Used hairdryer to thaw out. Used lube. Test cubed & crushed ice & water dispense > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Weather, VA 20135

Ezra M.

Job Details: 06/14/2022

"not finishing cycle. f8e1, f1e2, errors stored. found cold water valve not opening fully, used manual activation, unit spins normally, but shuts off when set to agitate. ordering motor and control and water valves.; ordrng 1 W11170319 (control) and 1 W11210459 (valve) and 1 W10890624 (motor-drve)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS2

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Mount Airy, MD 21771

Drew B.

Job Details: 06/14/2022

replaced evap and now checks good

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"Cx complaint warm temp in both compartments.Found frost build up on evaporator and cover. Ran test mode and forced defrost, it didn't turn on. Removed control box, no power sent to the heater (white to brown wire). Left forced defrost on and after few minutes the relay closed amd the heater turned on. Ordering control box W11546609. Pre id thermistor to be used on return.; ordrng 1 W11546609 (control box)"

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Richmond, VA 23223

Jason T.

Job Details: 06/14/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2022

"not working on sensor cycles, unit storing f3e2, opened or shorted moisture sensor, and f2e1, hmi stuck button. removed and cleared debris from moisture sensor, used hmi test, all buttons working properly. ordering moisture harness and fascia.; ordrng 1 W11413566 (fascia) and 1 WPW10298258 (harns-wire)"

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS01

Near Fairfax, VA 22031

Carl R.

Job Details: 06/14/2022

Both bake and broils elements are fine. Ranges are form 15.5 ohms to 38.0 ohms no power to upper broil. Changed main control from previous recommendations. Same problem. Found hi limit thermostat not reading properly on upper and lower oven. All other values read correctly. 7733876346; ordrng 2 W11034459 (Thermofuses)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Montclair, VA 22025

Robert W.

Job Details: 06/14/2022

"CX states the unit is leaking from the front left side, CX showed me the plumber has come out and the house pressure is 40psi which is in range, Ran unit in diag and found unit is leaking from front left dispenser. Ordering dispenser and valve.; ordrng 1 W11569112 (Dispenser) and 1 W11220230 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Virginia Beach, VA 23464

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not cooling checked unit to find locked up compressor ohmed out from side to side to find open winding on compressor ordering parts needed for repairs; ordrng 1 WPW10507886 (Refrigerator Compressor) and 1 WPW10321158 (Assembly, Evaporator) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repairs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Staunton, VA 24401

Kyle A.

Job Details: 06/14/2022

Installed pump and unit is now as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Herndon, VA 20170

Richard B.

Job Details: 06/14/2022

CX complant. Door not aligned. Inspected unit and found screw snapped off hinge that goes through hinge into door. . Will need door right hand and new screws. for door hinge. Tried reoving screw but snapped off flush. Further work needed. RB.; ordrng 1 W10800806 (door) and 2 W11189635 (screw)s

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Chesterfield, VA 23832

Chris B.

Job Details: 06/14/2022

replaced elm and control inspected unit found unit hard wired to house and wires wrapped in elctric tape at terminal block cx stated they installed unit advised cx wires at terminal block are not safe also advised cx if further work needed will need proof of proffesional extermination company recite unit working advised cx power wire is not safe and not to use unit unil fixed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit leaks. Inspected unit and found water leaking from the heating element. Removed unit from under counter and noticed water stains on the floor. The brass bushings had deteriorated inside causing the leak. replaced heater W11537778, using pre-id parts, ran test cycle and the unit heats and no leaks were found. Unit checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fairfax, VA 22032

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Upper Rack Wheels has came off of the Upper Rack. Checked the Upper Rack. Found that the Wheels has fallen Off of the adjusters. Installed the Upper Rack Adjusters. Tested the Upper Rack. Unit is working as Designed. ; used 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit) from stock

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Chestertown, MD 21620

Jonathon C.

Job Details: 06/14/2022

"cx complaint, unit not drying clothes. tested unit, verified complaint. found F6E1 error code for an HMU comunication failure. found vent blocked, restricting airflow possibly causing a buildup of moisture on the ui causing the comunication error. cx is going to have the vent cleaned and call us back if any issues persist. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2022

"beeping during cycle, control panel not working properly consistantly. no errors stored. ran full diag cycle. 153.93169.81; ordrng 1 WPW10443885 (door lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Baltimore, MD 21230

Shane M.

Job Details: 06/14/2022

installed parts. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ2

Near Richmond, VA 23238

Joseph D.

Job Details: 06/14/2022

"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/14/2022

"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FSBL00

Near Hershey, PA 17033

Justin L.

Job Details: 06/14/2022

as per previous visit was able to access unit and replace optics after powering on unit the icemaker harvested and filled by itself as of now no further work needed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HW07

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/14/2022

i was able to access unit and replace the interlock. tested unit and now unit checks good. door opens with a touch of a button everytime.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Severn, MD 21144

Dustin F.

Job Details: 06/14/2022

"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS0

Near Bowie, MD 20720

Dustin F.

Job Details: 06/14/2022

CX Complaint Broken KNob6/14/2022 - DF Installed Replacement Knob for Customer.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hagerstown, MD 21742

Danny R.

Job Details: 06/14/2022

unit has a f10 e5 amd f 10 e 3 code vax vent motor bad abd diverter motor leraking; ordrng 1 W11416362 (sump motor) and 1 W11416460 (wax motor .)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit not running. cx starts cycle, it runs from 1-3 seconds while making a grinding noise then unit shuts off. confirmed complaint, i could not get unit to run for more than a second. noise sounds like something grinding in the fan. took unit down and removed cover. tested several times. it worked everytime but i can still hear a little grinding. cant tell exactly where noise is coming from the its on the right side near the top of unit. could be cap, diode, mag or transformer. ordering cap, diode, mag and transformer. schedule when parts are available.; ordrng 1 W11540983 (transformer) and 1 W10574736 (capactr-mg) and 1 W11222648 (diode) and 1 W11541670 (magnatron)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near ,

Frederick R.

Job Details: 06/14/2022

CX complaint is loud noises coming from fridge. Inspected and verified complaint. The unit has 2 noises and CX had one recorded. Isolated noises to evap fan motor/blade and damper. Both noises are verified and not normal. Ordering evap motor/fan and damper. All parts in stock. CX reschedule for Wed 6/22/22; ordrng 1 WPW10594329 (control) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)

We serviced a

JENN-AIR RANGE

Model JES9800CAF01

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/14/2022

"Cx complained some of the buttons did not work. Installed new user interface and tested and all the buttons now work but when testing for the blower motor, it does not turn on. The motor is connected and receives 123vac. Unit needs new blower motor; ordrng 1 WPW10201322 (motor)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near McSherrystown, PA 17344

Marc M.

Job Details: 06/14/2022

cx complaint door ajar at times. inspected unit and found gap in gasket that was able to be heated and formed to seal. unit now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22032

Carl R.

Job Details: 06/14/2022

"Units was removed from underneath the counter , was able to install new heater element and removed the old element. Cx will have dishwasher installed. Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Moseley, VA 23120

Joseph D.

Job Details: 06/14/2022

"unit will need new dispenser assembly, leaking from dispenser.; ordrng 1 w11524105 (dispenser assembly)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Lorton, VA 22079

Lloyd B.

Job Details: 06/14/2022

"Cx complained the unit would not heat evenly or turntable turn. Inspected the unit and found that that the shaft was skipping on the motor and at times, not allowing it to spin. Unit needs new shaft; ordrng 1 W11179756 (shaftturn)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Oakton, VA 22124

Jason A.

Job Details: 06/14/2022

CX complaint RANGE OVEN doesnt work - does nt maintain temps - light stays on. Verified complaint. All cooktop elements work. No error codes. Light turns off in diagnostics & sensor reads hi due to light being stuck on. bake & broil elements heat. Can enable / disable lights bake + broil in diagnostic mode. Relays are sticking. CX just had unit installed. Advised CX turn off breaker when not using oven. ACU factory back order > JJ; ordrng 1 W11542161 (ACUcontrol) and 1 W10833885 (sensor oven)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found multiple f8e0 f8e1 error codes. I checked the fan voltage and the both were receiving 122v. I removed the fans and noticed that they were installed crooked, so the fan blade was making contact with the chassis causing it to hum but not move. I correctly positioned the blower fan and tested them for the cx. I preheat both ovens to 350 and they both reached the set temp. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Richmond, VA 23236

Chris B.

Job Details: 06/14/2022

replaced fc door tracks and inspected evap unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near ,

Michael E.

Job Details: 06/14/2022

SR7733875076 Replaced controla dn bulb as per previous diagnosis. Tested and had an F1E4. Called TL and found out i had reversed the wires on a relay. Corrected that and tested and new control is also keeping cooktop light on. It will not turn off. Reordering control and bulb(just in case). Cannot reschedule due to SO part. CX would prefer ME; ordrng 1 W11467778 (control) and 1 8206232A (lamp 40 watt)

We serviced a

WHIRLPOOL WASHER

Model MDB8959SKZ0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 06/14/2022

"replaced sump assem then tested, no leaks and motor sounds good and unint is draining good. unit is good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, VA 22180

Jason A.

Job Details: 06/14/2022

CX complaint DW not turning on even after breaker was reset. Unplug ui & closed door but no drain motor. Replaced console UI & Main control. Ran test wash - complete. Start NORMAL cycle & unit is advancing > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rockville, MD 20850

Julian H.

Job Details: 06/14/2022

CX complaint about unit not draining properly inspected and found a clog on secondary line part install is for a different brand need to order and install correct drain line CX PIF; ordrng 1 8269144A (drain hose)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Richmond, VA 23227

Joseph D.

Job Details: 06/14/2022

"replaced convect fan and control, unit with badge with sharp edge, cx asked that new badge be shipped to her.; ordrng 1 W10909682 (badge)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Baltimore, MD 21209

Keith H.

Job Details: 06/14/2022

repalced heater per service bullentin

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/14/2022

Replacecd all parts from previous diagnosis. Tested unit and unit is now working as designed. Job is complete. cx paid 110 labor by CC.

We serviced a

WHIRLPOOL DRYER

Model WED9450WR0

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/14/2022

"cx complaint unit not heating. was able to access unit and checked incoming voltage. Found L1to ground was 121VAC, L2 to G was 38 VAC and L1 to L2 was 88 VAC. Isolated power cord from dryer and made sure there was continuity in the power cable. Cx will need an electrician to correct the outlet if issue still persists after please pre-id control and make mandatory for return (wpw10169969) collected for service call only no further work needed"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Richmond, VA 23225

Chris B.

Job Details: 06/14/2022

cx complaint unit is louder than usual inspected unit confirmed cx complaint found obstruction in screen filter and in wash arms cleared screen and wash arms tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHV08

Near South Mills, NC 27976

Branden R.

Job Details: 06/14/2022

"cx complaint ice dispenser not working , checked unit found separator not seating at all on the front of unit , pr id parts are wrong color for unit tested all major componets and everything tested good , ordering separator FROST for repair cx agreed . cx has pop under 30 days; ordrng 1 W11231388 (Separator frost) and 1 W11039857 (Retainer, Separator)"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Clayton, DE 19938

Andrew W.

Job Details: 06/14/2022

Cx complaint is unit squealing during use. tested and verified complaint. found that belt and splutch are warn. ordering splutch and returning with belt. checked for error codes and none were present. Scheduled to return on 6/28/22; ordrng 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9750W54

Near Severna Park, MD 21146

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not powering on, found fuse on contriol is open. ordering fuse 275.90 total collected by cc. 12 @ trbls; ordrng 1 W10258275 (bi-metal)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near ,

Keith H.

Job Details: 06/14/2022

cx complaint is unit not heating inspected unti and found open thermal cut off i replaced it tested it unti is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Milton J.

Job Details: 06/14/2022

"Cx complaint unit making ice slowley. Inspected and found ice bin has little ice. Checked ice cream and was rock solid. Put ice maker through harvest test and went through with no issues. Mold seemed like it filled a little on the light side but should affect amount unit is making ice. Ice maker or control stalling but cant tell which given ice maker havested. Ordering new Ice Maker, Control plus returning with Pre-IDed Valve. Plus CX paid for a Water FilterCX -MJrob; ordrng 1 W11546935 (Ice Maker) and 1 W11566851 (Control) and 1 EDR1RXD1 (Filter)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Richmond, VA 23229

Joseph D.

Job Details: 06/14/2022

"replacement control board has crack in it, box is crushed. cx would like to know possibly arrival date of new control board as he waited a long time for this one. Thank you.; ordrng 1 w11552021 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the unit will not heat in the oven or the burners. Upon arrival I found that the Incoming power into the unit was not correct. I found 119 V on the L1 side and only 18.8 V on the L2 side. I noted the issue on the Thank you card. Cx was not available and the unit was in a vacant house that is for sale. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Market, MD 21774

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5300SQO

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not spin. Inspected the unit and found the shaft wasn't meeting the spinner on the gearcase. Adjusted and tested and it now spins. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Waldorf, MD 20601

Robert A.

Job Details: 06/14/2022

Cx complaint that the unit is not running. I inspected the unit and confirmed the complaint. I found a f8e4 & f10e2 error code. I ran a service cycle and all components passed. I checked the float switch and there was water in it. I emptied the water and tested the unit for the cx. I found no signs of leaks. The unit is working as designed.

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