Service History 1077 - VIA Appliance

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near York, Pennsylvania 17401

Drew B.

Job Details: 06/20/2022

replaec control tested now has full functions.

We serviced a

MAYTAG RANGE

Model MGR6875ADW

Near Rockville, Maryland 20853

Julian H.

Job Details: 06/20/2022

CX complaint about lower oven wontheat inspected and found ignitor not glowing no amps draw getting 122 vac problem with ignitor replaced from preid and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Richmond, Virginia 23236

Joseph D.

Job Details: 06/20/2022

"replaced ice container, unit working properly. unit now dispensing properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Richmond, Virginia 23235

Joseph D.

Job Details: 06/20/2022

"no answer from door, called office, waited ten mins.; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Richmond, Virginia 23235

Joseph D.

Job Details: 06/20/2022

unit with persistent door latch errors although latch appears to work properly. must replace latch please.; ordrng 1 W11316250 (door latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/20/2022

"replaced faulty heater, no damage noted, no longer leaking."

We serviced a

AMANA DRYER

Model NED4655EW

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/20/2022

found fan hitting housing. reseated housing and noise has ceased.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 06/20/2022

Replaced RR switch but the new switch is different so the knob is a little be forward... order 3 more switches; ordrng 1 WPW10434452 (switch-inf lf) and 1 WP3149404 (switch-inf lr) and 1 WP3149400 (switch-inf rf)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 06/20/2022

F8e1 cx complaint unit is not working properly inspected unit found cold water filter clogged still clogged ordering cold and hot water valve cx states she doesn't use hot water however informed cx unit requires both cx states she has been using one valve without issue since install ordering the valves. ; ordrng 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near McLean, Virginia 22101

Samuel R.

Job Details: 06/20/2022

replaced part and tested unit.no leaks unit is all good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, Virginia 23223

Gill G.

Job Details: 06/20/2022

cx complaint: freezer ice bin is frozen solid. fresh food ice maker ice is clumpling up. found freezer ice mold overfilling. found water dispenser dripping. inlet water valve resistance is in spec. ordered inlet water valve and triple water valve. scheduled return visit.; ordrng 1 W11482025 (inlet water valve) and 1 W11495416 (triple water valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 06/20/2022

"cx complaint of unit making alot of noise when in use. checked unit and found gearcase to be leaking oil, motor pulley wabbles and needs replacement, agitator splines worn and loose. unit needs rebuild.; ordrng 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 w11395618 (cap)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Seaford, Delaware 19973

Michael E.

Job Details: 06/20/2022

CX complaint: same problem as before. Stops and blinks and can take up to 2 1/2 hrs to complete a normal cycle. Tested and verified complaint. Long fill error code F8E1 is the only error code. I found cold valve filter was blocked with debris from the water source. I cleared the filter and installed a hose filter in the line that CX had supplied.Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QMS03

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 06/20/2022

arrived called into office to see who is meeting me here and something happened in system. infomred cx we need to reschedule i need a second tech this is a big one dont wanna pull it out on my own. office told me scheudling person is figuring this out. LEFT PARTS WITH CX INCASE WE CAN MAKE IT OUT TOMORROW HE PAID FOR THEM AND ARE IN A SAFE SPOT FOR THE REPAIR; ordrng 1 3countjob (3 count job) and 1 2techjob (2 tech job)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS01

Near ,

Brian R.

Job Details: 06/20/2022

cx complaint is when he chznged water filter water tasted really bad and when he removed cup water kept coming out and wouldnt stop. i used a pitcher and filled a few times and had no issues. he said ice is fine but water tasts bad. went over unit and lines to unit and how water goes through unit and ice and water use same water after filter and shuld taste the same. advised parts that could be changed but unit works just fine at time of service.cx said he will just pay service for today and see what happens.

We serviced a

JENNAIR REFRIGERATOR

Model JS42NXFXDE01

Near Towson, Maryland 21286

Brian R.

Job Details: 06/20/2022

came out to replace door and checked over with cx and gasket on new door has 6-8 inch cut in it. cx wants to order new gasket and then fix. unit also has wood shell on it and has to be broken down and extra time is a must. 2nd man is needed as well. office will schedule with tech in this area. 2nd tech might be better then helper with this job. was advised we can change gasket when we take door apart. office will schedule when part is in.; ordrng 1 W10800817 (Door Gasket)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wilmington Manor, Delaware 19720

Taylor F.

Job Details: 06/20/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Millville, Delaware 19967

Andrew W.

Job Details: 06/20/2022

"Cx complaint is unit shakes, tested and verified complaint. ran a diagnostic cycle and checked for error codes. all components worded as designed and no error codes were found. cx stated that drain hose bangs into the back of the unit when in spin. adjusted and shortened drain hose and tested unit and hose no longer hits the back of unit of wall. also verified the unit was level. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dumfries, Virginia 22172

Robert W.

Job Details: 06/20/2022

CX Complaint is the IM is making noise. Inspected unit and found Ice bin not sitting properly so its making noise as it trys to dispense fixed bin and tested unit is working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Essex, Maryland 21221

Milton J.

Job Details: 06/20/2022

"CX complaint unit not draining at the end of the cycle. Installed new Control, Drain Pump and Element(SP). Tested unit and is now functioning properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Leesburg, Virginia 20175

Daniel J.

Job Details: 06/20/2022

heater project removed old heating element with brass like ends installed new heater ran diag checked for leaks started wash cycle no leaks no errors

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Springfield, Virginia 22153

Carl R.

Job Details: 06/20/2022

"AIG Washer not starting. From previous tech diagnosis to kit was needed. Removed dryer from wall. Removed rear panel, and removed previous tco kit, installed tco kit. Tco kit that was ordered was incorrect. Used to kit from my van stock ( w10900067). Also installed thermofuse. Tested unit, Unit working properly. Unit is going into cool down and turns off. ; ordrng 1 W10900067 (Tco)"

We serviced a

WHIRLPOOL OVEN

Model KSIB900ESS3

Near Richmond, Virginia 23233

John P.

Job Details: 06/20/2022

Prior to installing new user interface panel found new panel dented on left front corner and right front edge reordering user interface; ordrng 1 W11034444 (Ui)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Seaford, Delaware 19973

Michael E.

Job Details: 06/20/2022

"CX complaint: detergent not dissolved. Tested and verified complaint. No error codes. I could see detergent rsidue on door under dispenser on the inside. Dispenser seems to be having a mechanical problem, seems to be opening late but no error codes to show electrical problem. Replaced dispenser and tested unit. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS08

Near Fulton, Maryland 20759

Justin S.

Job Details: 06/20/2022

"cx says they started smelling a chemical smell between when the unit was diagnosed and now. when pierced the unit didnt have that much refrigerant in it. replaced the compressor and evaporator and vacuummed the system down. the unit held pressure. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/20/2022

CX complaint: IM leaking. Tested and verified complaint. I found water getting outside of IM. Water on ledge above and behind IM. Inlet tube is not listed on parts list as replacable part. Ordering FC door. I asked CX to inspect door for damage and to contact us when door arrives. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11566702 (FC door)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Newark, Delaware 19702

Alexander W.

Job Details: 06/20/2022

CX stated cooktop cracked inspected tested and verified cx complaint due to thermal event under high output burner cause glass to become defective installed new glass from pre-id parts. and fixed wiring where thermal event happened. unit is now operating as desgined job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/20/2022

Cx complained of steam and that water would stay in the detergant tray. Explained to the cx that the incoming hot water temperature is the cause of team and that there are no gaskets or seals between the tub and user interface. Removed the detergant tray and fixed the cup so that water could syphone out of the tray. Tested and there are no errors and the unit operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Washington, District of Columbia 20008

Roberto I.

Job Details: 06/20/2022

"CX complaint no heat.Ran disg, found F7E1 error. Ran a test cycle, the heater turned on at the end. Heaterr resistance 17oh, voltage sent from control to heater 120V. All connections good, wash motor and drain ok. Cleared code and ran a test cycle again. The unit worked as designed. Instructed cx aboiut rinse importance during dry cycle, seems like she never used it."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Richmond, Virginia 23238

John P.

Job Details: 06/20/2022

"CX complaint unit stopped cooling checked unit found unit out of refrigerant pressure tested, found leak at dryer repaired leak pressure tested vacuumed charged working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mineral, Virginia 23117

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the compressor and couplers tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Dinwiddie, Virginia 23841

Chris B.

Job Details: 06/20/2022

cx compalint unit will not heat inspected unit confirmed cx complaint found wire not seated on control seated control tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Milton, Delaware 19968

Frederick R.

Job Details: 06/20/2022

CX complaint is stained bellow seal. Inspected unit and verified complaint. Bellow seal was in good condidtion but needed to be cleaned from hair. I did however find the dispenser to be leaking from corner. ORdering new dispenser. in stock at Tribles UM. Rescheduled CX for 6/27/22; ordrng 1 W10575334 (disp.drawer assy)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/20/2022

Cx had an unit that needed the upgraded heater. Installed new element and it shall heat and not leak. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Wilmington Manor, Delaware 19720

Taylor F.

Job Details: 06/20/2022

Cx complaint is unit not washing. Tested inspected and verified cx complaint. Replaced sump and heater from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 06/20/2022

Cx complaint is unit draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Millville, Delaware 19970

Andrew W.

Job Details: 06/20/2022

Cx complaint is unit not making ice. inspected and could not verify complaint. Originally the cx had no ice being made and tried turning the unit off and back on and the UI and at the breaker box. the unit was left off since it was believed to not be working. when the unit was turned back on the unit started making ice again and the issue hasn't occured again. ran a diag on the unit and found no errors. checked wiring connections and unit is working as designed. called WPTL and spoke to Chris to see if there was any history of this issue and he stated none that he had heard of. job complete

We serviced a

WHIRLPOOL RANGE

Model WCI55US0JB00

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 06/20/2022

Cx complaint is cooktop not powering on. Tested inspected and verifed complaint. Found the hmi to be defective. Replaced the hmi from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW08

Near Falling Waters, West Virginia 25419

Danny R.

Job Details: 06/20/2022

unit had loose harness at thermistor turning unit off and on a few times reinstalled harness checksok if called back send control box and thermistors for unit

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 06/20/2022

"cx complaint of unit making noise. upon arrival compressor not running. put unit into test mode to start compressor, found windings to be extremely loud when unit is running. unit will need another compressor. also found some gaps in cabinet that need to be filled, ordering silicone.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 8201711 (adhesive)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 06/20/2022

Special Project. replaced heater.. unit cks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 06/20/2022

"cx complainning of ice bin cannot be removed, ice bin is locked up, removed and found locking mechanism sheared ordering ice bin, send ice bin to cx. removed and replaced left rc door, control and lower hinge. unit is working as designed.; ordrng 1 W11185686 (ice-contnr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Bryans Road, Maryland 20616

David J.

Job Details: 06/20/2022

Cx complaint unit not dispensing ice. Inspected unit and found yoke is spinning freely on motor shaft. Went to remove yoke and could not remove it. Threads on motor are also rounded. Even if I could remove it some how. I would be replacing the motor. Ordering parts for return visit. ; ordrng 1 Wpw10309864 (Divider) and 1 W11310391 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near Washington, District of Columbia 20009

Roberto I.

Job Details: 06/20/2022

"CX complaint broken dispenser.Inspected unit, confirmed broken lin on dispenser. Replaced dispenser using pre id. Ran a test cycle, the unit worked as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Gordonsville, Virginia 22942

Eric F.

Job Details: 06/20/2022

"Installed ice maker, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDH203

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 06/20/2022

"Cx complains that the unit freezer door not sealing properly, inspected unit and found a faulty door liner, unit needs freezer door assy, THE CLIENT HAS A EXTENDED WARRANTY WITH A DIFFERENT PROVIDER; ordrng 1 w11435351 (freezer door)"

We serviced a

JENNAIR BEVERAGE CENTER

Model JUGFR242HX00

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 06/20/2022

replaced ui board tested unit works as deisgned

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near East Berlin, Pennsylvania 17316

Sal R.

Job Details: 06/20/2022

"With the assistase of a 2nd Tech , I was able to access and replace all parts. I then ran a calibration and tehn a auto test. Unit is opperating as designed. The Rear panel was the correct part ordered, but wrongly packages. I was able to use orig rear panel. Unit test good."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near McLean, Virginia 22101

Samuel R.

Job Details: 06/20/2022

cx complaint cant read lettering.inspected unit and found unit to not been engraved properly.making unit hard to read what settings the knob is on.unit will need a new stainless top.also one of the burner caps was damaged when unit was shipped will need bottom left burner cap but only comes in a pack of 5.will also order burner head screws incase any break. W11379294 3 tribles WP90767 73 tribles; ordrng 10 WP90767 (screw)s and 1 W11379294 (burner caps)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 06/20/2022

smell of gas at times while cooking tested burner no smells used gas sniffler no alerts spoke with tech support adjusted cap nmade sure sitting correctly not currently smelling excess gas per tech support orderin flame speader sr7733921167 called safety sr7733888867 customer moved into new home 2 weeks ago; ordrng 1 W10836409 (speader)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 06/20/2022

"Cx complained the unit wasn't cooling. Cx says the unit did not get below 40 but after putting things in it, came down and is working. Measured the temps and the fc is 0 and the rc is 47. Unit is working as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW0

Near Fairfax, Virginia 22031

Christian C.

Job Details: 06/20/2022

Cx complaint unit is making a lound sound. Ran unit for about 20 mins and it started making a lound sound from the motor. Cx says it gets way louder. Quoted cx and they will not be going through with the repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Columbia, Maryland 21044

Neil H.

Job Details: 06/20/2022

cx complaint the was unit not cooling found heavy frost in fc evap when wall removed the thermistor was off replaced and rewrapped and ziptied unit checked good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frederick, Maryland 21701

Ricky E.

Job Details: 06/20/2022

"customer stated that the unit had a dent in the rear of the tub. verified issue, and fnd no other issues. the dent is causing any other issues, the unit is new... unit will need the tub assy...; ordrng 1 w11409865 (tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Vienna, Virginia 22180

Christian C.

Job Details: 06/20/2022

Installed control. Tested unit no errors. Ran through service cycle no issues. Calibrated unit. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit filter is hard to remove. Removed filter. Filter had a lot of built up pressure. Cx had not replaced filter in a long time they do not remember when. Advised cx to replace filter every 6 months or so. Cx paid for service call 2nd unit in house.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near York, Pennsylvania 17403

Drew B.

Job Details: 06/20/2022

"cx complaint that unit lights arent working. and foudn the switch lever is broken, replacd the switch and now lights work and checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near Frederick, Maryland 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit won't power on. Inspected unit and found the console wouldn't light up when pressing buttons. Accessed junction box and found not enough voltage from L1 to neutral. Found continuityat the control. Cut off power at breaker and removed and reconnected wire nuts so wires were tight and secure, turned on breaker and the unit powered on. Ran test cycle and unit completed cycle without issues. Cx paid $120 service fee"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Frederick, Maryland 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit isn't cooling. When arrived found items in RC too warm but air flowing through baffle. Items in FC were frozen. Accessed the evap and found it to not have complete frost pattern. The bottom half had frost, the top half was condensation. All fans and compressor are working. Unit will need sealed system repair. Ordering parts, once parts are in contact cx to reschedule.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11504449 (capillary tube) and 1 W11506619 (coupler) and 1 W11109499 (drier tube) and 1 W11504433 (heat loop-drier) and 1 W11504447 (cap tube -drier)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Crozier, Virginia 23039

Thomas B.

Job Details: 06/20/2022

"Cx complaint unit is not working properly inspected unit found errors for overfilling, underfilling, and long fill long drain tested water valve proper pressure and volume also testes drain the drain drains properly no issues no kinks in pressure tubing ordering control qouted 360.47 for repair cx paid by CC ; ordrng 1 W11116592 (cntrl-elec)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, Virginia 23236

John P.

Job Details: 06/20/2022

"Install basket calibrated tested working as design also replaced belt.; ordrng 1 Wpw10006384 (Belt), used 1 Wpw10006384 (Belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/20/2022

"cx complaint unit not completing cycles, wash basket banging, checked unit, unit displaying f0e5 off balance fault. unit is balanced, ran calibration, ran auto test cycle, during test cycle unit was shaking accessively and squeeking non stop, tried repositioning unit to quiet squeeking, no success, suspension is good, slider is good, small amount of oil leaking from bearing onto slider, advised cx to try smaller loads, and ordering gearcase, clutch, and stator to complete repair. 2count; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fairfax, Virginia 22030

Carl R.

Job Details: 06/20/2022

"doesn't wash clothes properly $120. Inspected unit and found that the washing machine is not working properly. Fpund fault code f7e2, shifter not functional. Cleared unit of other fault codes to see if new or same codes returned. Looked underneath washing machine and seen oil from the gear case at the bottom of the o er and floor. Cx needs gear case, slutch, actuator, belt and bolt and latch. Latch is not functional. This is to start. ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10752187 (Bolt) and 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, Maryland 21057

Brian R.

Job Details: 06/20/2022

cx complaint is water leaking and ice bin is frozen together. found crack in mold. replaced ice maker and advised cx to keep a eye on it and if any issues just give a call back. temps and unit checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/20/2022

"unit with severely dented damaged cabinet, rear panel pushed inot cabinet, and front panel crushed. would need cabinet, door, motor chute etc; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 280043 (rear,panel) and 1 W11117429 (chute) and 1 WP694089 (fan) and 1 WP8577230 (housing) and 1 279827 (motor)"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit shuts off and breaker will open. checkedm unit and no codes stored at this time. ran unit and cannot find any issues with unit. checked breaker and found 20 amp breaker. breaker is heating up when unit is running. with amp clamp checked amperage while on and is 2.4amps. on neutral. l1 is at 23.5 amps. called techline to document. cx needs new breaker of 30 amps. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit is leaking from underneath unit. Inspected unti found F9E1 diverter cant find position. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Bern, North Carolina 28562

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit heating. this unit falls under service pointer W11540964. also found small tear in tub seal. went to pull unit and found unit to be infested. advised cx to send in extermination reciept into office before we can return to perform repair.; ordrng 1 W11414078 (tub seal)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/20/2022

"found unit with loud support beaing, added grease, unit no longer squeeling"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Odenton, Maryland 21113

Alexander D.

Job Details: 06/20/2022

"cx complaint load n go not dispensing and drawer full of water. inspected unit and verified complaint. dumped out load n go and it was mostly water, hardly any detergent left. cleaned door glass and bellow in case leak is coming from there, no tears found. noticed load n go docking tube dripping nonstop. ran test cycle, no other leaks and detergent pump runs. docking tube filling container with water and diluting detergent. replaced metering bracket asm that includes docking tube. tested unit, no leaks, no dripping from docking tube. advised cx to monitor and call back if issues persist."

We serviced a

AMANA RANGE

Model AER5712AAS

Near Rockville, Maryland 20852

Julian H.

Job Details: 06/20/2022

Cx complaint about unit kept hot surface light on inspected all switches disconnected connectors p & L2 on all of them noticed that supply wires were just on the ground made Cx awared that she needs to get an electrican to enclosed wires on a box light still on check schematics connector 2b in burners sending power to hot surface light confirmed with TL, issue with LF burner replaced from preid and working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Falls Church, Virginia 22044

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit made noise. Inspected the unit and found the belt to squeak. Installed new belf and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS0

Near Kinston, North Carolina 28501

Ronnie B.

Job Details: 06/20/2022

cx complaint of f1-e0 error code. checked unit and confirmed code in control and found unit to be infested. called techline to document.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Fairfax, Virginia 22030

Carl R.

Job Details: 06/20/2022

"NOT HEATING. Looked the dryer and seen the air flow was slightly weak, used a price of paper to determine air flow pull. Heater was active and working properly. Cx needs to show proof of lent duct cleaning before serving dryer. Also found the gasket around the door is particularly missing. Needs door gasket. ; ordrng 1 W10906683 (Gasket) and 1 Wp279368 (Glue)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 06/20/2022

"cx complaint: unit gets out of balance and leaks water. found weak suspension. replaced suspension. found oil from gearcase on belt guard. unit needs gearcase, cam and belt.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 2count (2 count)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Oakton, Virginia 22124

Christian C.

Job Details: 06/20/2022

Cx complaint unit is making a really lound grinding noise. Inspected unit found F7E1 tachometer missing or wrong signal. Ran through service cycle no issues. Tested fast spin in manual no issues. Ran DLMS calibration. Checked actuator arm is in splutch. Manually rotated drum from underneath and heard metal grinding coming from drum. Removed wash plate and found change underneath. Removed debris and tested unit. No more noise.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 06/20/2022

cx complaint: unit is not spinning out load. no stored fault codes. ran auto test and found unit is fully functional and working as designed. verified good water flow and hoses are not reversed. after further discussions with cx found cx is using excessive detergent. advised cx on correct detergent use. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit did not make ice. Inspected the unit and found there is a code of E5 for thermistor failure on the IMA. There is also frost on the front fascia. There is 120v at the red to white wire at the ice maker heater but the fill tube is still frozen. The ice maker did complete a harvest in step 58 of diagnsotics and the fan runs in step 36. There is a pointer w10545061 that states to order fasica heater kit for condensation on the fascia. Unit needs new ice maker and kit; ordrng 1 W10619962 (fascia heater kit)

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB01

Near Falls Church, Virginia 22046

Samuel R.

Job Details: 06/20/2022

cx complaint unit door doesnt not seal properly.inspected unti and could confirm cx complaint.found bottom dooor hinge to have bend.unit will need a new hinge and screws W10574325 1 tribles 67006564 6 tribles w11102844 special order; ordrng 1 W11102844 (hinge) and 4 67006564 (screws)s and 1 W10574325 (pin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Henrico, Virginia 23228

Gill G.

Job Details: 06/20/2022

verified cx complaint of freezer ice maker not producing ice. found freezer ice bin a block of ice. ice maker is cracked and leaking water out of mold into ice bin. replaced ice maker. tested. unit is working as designed.; used 1 w10886939 (ice maker) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, Virginia 23060

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit fresh food section not cooling. found fresh food evap under a block of ice. freezer is cooling normal and ice maker is making ice. ordered fresh food evap fan with evap thermistor. scheduled return visit.; ordrng 1 W11087438 (motor-evap)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Arlington, Virginia 22205

Samuel R.

Job Details: 06/20/2022

unit will need extra parts due to certain problems going on.W11457241 18 tribles W11291142 2 tribles W11291142 14 tribles W11087438 24 tribles bring rails and door guide incase needed; ordrng 1 W11291142 (freezer evap fan motor) and 1 W11457241 (drip pan kit) and 1 W11291142 (door switch) and 1 W11087438 (fridge fan)

We serviced a

WHIRLPOOL DRYER

Model MED8100DCO

Near Arlington, Virginia 22201

Samuel R.

Job Details: 06/20/2022

cx cancelled as they said unit is still under warranty but didnt have document.they will call whirlpool;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit would not cool Installed new fan and blade and the fan now runs. Set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Petersburg, Virginia 23803

Chris B.

Job Details: 06/20/2022

cx complaint unit will not drain and also stop mid cycle inspected unit found f8e6 water hazard f0e5 off balance load f0e3 over load also found end of drain pipe in water shortened drain pipe tested calibrated unit working as desighned advised cx of use and care

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chester, Virginia 23836

Chris B.

Job Details: 06/20/2022

replaced evap fan and blade cx complaint condensation will biuld up on top of fc gasket ran test number 40 in diag mode could not get horizontal heater to heat called trech line spoke with steve sr#7733921050 adjusted door unit working as desighend

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/20/2022

cx compalint unit make loud scraping sound isnpected unit confirmed cx complaintfound obstruction in blower wheel removed obstruction tested unit working as desighned collected 120 sc check 9947

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Richmond, Virginia 23220

Chris B.

Job Details: 06/20/2022

replaced control and ui tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Richmond, Virginia 23236

Chris B.

Job Details: 06/20/2022

cx complaint unit will not heat inspected unit found blower wheel spinning freely on motor shaft causing noise ordering motor and blower wheel; ordrng 2 WP697772 (blower wheel)s and 1 279787 (motor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Akron, Pennsylvania 17501

Justin L.

Job Details: 06/20/2022

cx complaint unit not heating. was able to access unit and found unit to be getting 243VAC from L1 to L2. Ran unit and verified no heat. CHecked for continuity in fuses and found TCO reading open. Found vent to be folded in on itself causes air flow issues which caused issue. Corrected vent and replaced TCO. Tested and unit now operates as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, Virginia 22209

Samuel R.

Job Details: 06/20/2022

cx thought unit had 2-5yr warranty.cx advised they will call kitchen aid to cover cost od repair

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Grifton, North Carolina 28530

Ronnie B.

Job Details: 06/20/2022

"cx complaint of unit not cooling. upon arrival unit not plugged in. plugged in unit and compressor not running. 120vac present at start device. removed and replaced start device and run cap, compressor kicked on. compressor drawing 1.5 amps at start and settled around 1.2 amps and overprotect kicked on and shut off compressor. compressor. small leak found at evap. unit may also have floating restriction on hgih side causing overprotect to kick in. ordering compressor, evap, control.; ordrng 1 W11092533 (start-dev) and 1 WPW10350564 (capacitor) and 1 W11507067 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11496873 (control), used 1 W11092533 (start/dev), and 1 WPW10350564 (run cap) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22314

Dustin F.

Job Details: 06/20/2022

"CX complaint: smelled burning rubber smell. Had f9 code6/20/2022 - Inspected unit, ran diagnostic, no codes present(CX unplugged unit before arrival) Found Alot of suds, CX stated he used 2 detergent pods before code. Found SP W11540964 for the element bushing, as well as burned element bushing on existing element. replaced element Per SP. Also Found improper drain tube placment, realigned drain tube and Charged CX $120.00 Via credit card. SP covers parts and Labor"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Falls Church, Virginia 22044

Lloyd B.

Job Details: 06/20/2022

"Cx complained the unit did not wash. Inspected the unit and found there is an error of F4E3 for motor failure. There is mouse droppings under and in front of the appliance. Cx needs to pull out and clean and/or get an exterminator. Sings of roaches but I can't find any, they are sleeping probably"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Winterville, North Carolina 28590

Ronnie B.

Job Details: 06/20/2022

"cx complaint of door seal torn. checked unit and found door seal torn about 1/4 of the way around. removed and replaced door seal, and used ashesive to secure, unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED9450WW1

Near Henrico, Virginia 23233

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit having error code F01(primary control failure) replaced control. tested. unit is working as designed. collected for total.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, Pennsylvania 17402

Drew B.

Job Details: 06/20/2022

replaced the parts needed for repair didnt have funnels but when installing other parts made sure not required still nd they werent. tested unit no leaks at time of testing and unit appears to be good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Richmond, Virginia 23229

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit found 25 vac on black leg and 120vac on red and 92 across terminals cx flipped breaker couple times this restored power recommended cx get a electrician to replace the circuit breaker to fix issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Clifton, Virginia 20124

Carl R.

Job Details: 06/20/2022

"- FRIDGE IS NOT COOLING. Removed lower shelf and glass. Removed upper ceiling and tower. Removed lower evap cover and Removed fan with thermistor. Installed new fan with thermistor from previous tech diagnosis. Reinstalled evap cover, tower, filter and ceiling. Installed all shelves. Plugged in unit, Unit working properly."

Contact Us

About Us