We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/15/2022
"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 06/15/2022
"Cx complained the unit did not fill and made noise. Inspected the unit and found in diagnostics, the cold valve did not fill and when spinning, there was a noise from the gearcase. Unit needs new valve and gearcase. Service declined. Job complete; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/15/2022
cx complaint the dishwasher was out and not leveled i leveled unit and put mounting screws back unit opening and closing good.
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained the unit does not work. Inspected the unit and found a frozen screen. Cx said after a power outage, the unit has been not working correctly. Unit needs new control and console; ordrng 1 W11449114 (console) and 1 W11448961 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20850
Roberto I.
Job Details: 06/15/2022
"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/15/2022
cx complaint unit is leaking out of front right door. inspected unit and could not directly confirm it but insulation was wet on front right behind door skin. checked gasket and checked fine no tears or anything out of place. no cracks in tub. tub could be warped. will be ordering tub as well as both spray arms to fix a possible mis spray pattern; ordrng 1 W10909756 (tub) and 1 WPW10448645 (spray arm upper) and 1 WPW10491331 (spray arm lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Parkville, MD 21234
Milton J.
Job Details: 06/15/2022
CX complaint door switch in RC broke. Inspected and confirmed. Installed new Door Switch in RC as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Lebanon, PA 17046
Justin L.
Job Details: 06/15/2022
cx complaint door latch not working properly. cx has an extended warranty and will need to have it sent over properly. please return with latch to get the job completed; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/15/2022
"replaced valve and icemaker. noticed plastic waterline from house supply was leaked and squirts from connector if tube gets bent, showed cx and advised to replace with braided steel waterline. tested unit. icemaker cycled and filled correctly. cx asked how to change the filter and found the housing doesnt kick filter out when opening door. ordering filter housing.; ordrng 1 W10862460 (filter housing)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/15/2022
"cust stated since last visit was smelling dryer exhaust in home. found vent pipe not fully seated at back of unit, venting into home. reattached all vents securely."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Herndon, VA 20171
Carl R.
Job Details: 06/15/2022
"7733813669.Safety CT burner sparks COVERING TRIP & DIAGNOSES ONLY PLEASE ADD CUSTOMER TO THE CANCELLATION LIST. Plugged unit back in. Turned on cook top, Unit sparks normal. No problem found. Called whirlpool safety to document."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Manassas, VA 20110
Robert W.
Job Details: 06/15/2022
arr at CX and found the holder part is damaged the pins that hold switch in place are damaged and wont work properly ordering Holder. Called office to explain issue and reschedule; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 06/15/2022
Cx complained the unit leaked. Inspected the unit and found that there is a crack in the valve assy. Unit needs entire valve assy with dispenser assy installed; ordrng 1 W11173597 (valve assy)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near York, PA 17403
Sal R.
Job Details: 06/15/2022
"CX complai t is that the upper oven is locking when ever the door is closed. I was able to unlatch the motorized latch with a hanger. I inspected the latch and found it to be connected. I foun d a F2E1 erro code in diag mode. I am ordering 1 UI console (W11600643) and 1 latch (W11598123). Onc ethe parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11600643 (UI control panel. TOS) and 1 W11598123 (latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump getting voltage and trying to run. sounds like something is stuck in it. ordering sump. cx paid in full by credit card. unable to reschedule.; ordrng 1 W10861526 (pump&motor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/15/2022
"installed new console and control , tested unit. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF06
Near Richmond, VA 23225
Joseph D.
Job Details: 06/15/2022
"replaced failed icemaker and shim, unit now ice making properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Rockville, MD 20852
Justin S.
Job Details: 06/15/2022
"the compressor is pulling .8aac when i arrived. the freezer was at 4f and the refrigerator is at 43f. replaced the parts and tested. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/15/2022
"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"
We serviced a
WHIRLPOOL RANGE
Model MGR8800FZ2
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/15/2022
cx complaint right rear bruner not working. installed new igniter and unit is now good on that issue. the cx mentioned if the grates were normal to get some rust spots and discoloration. grates are covered under 10 year warranty on this oven so just ordering those for him as well. please reshcedule when part comes in. took pic of rust spot i could not get off at all. it was indeed rust.; ordrng 1 W11381652 (grates)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not drying on sensor dry. Only drys on sensor dry high no other temperature. I cehck vent the vent is brand new good airflow. In tested temos and the unit never got to a high temp above 200. Seems like no matter where the temp selector is alwasy running low temps. on low highest temp was 190 on medium 195 and on high is 200. It seems like it wants to do it but it does not go above 200. The thermosthat is working is turning on and off but is not reaching higher temps. Same on timed dry. Ordering temp switch and bring back thermosthat to replace them at the same time. 3 at tribles.; ordrng 1 WP8578354 (swtch-temp)
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/15/2022
Cx complained of frost. Inspected the unit and found the door was not closing on the left side. Removed door and basket and adjusted the rail to go all the way back. Reinstalled parts and tested and the door now pulls shut. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the upper rack fall down, inspected unit, the adjuster on the right side is broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/15/2022
found door gasket comimng or reinstalled gasket now no leak checksok
We serviced a
WHIRLPOOL FREEZER
Model KBSD618ESS01
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Dunkirk, MD 20754
Shane B.
Job Details: 06/15/2022
cx complaint is the unit not making ice. unit was just delivered and has not made a single cube of ice. freezer temp is 0 according to my temp prob. i found the IM not plugged in compeltly. once plugged in tray moved back and forth. i ran the test and it completed cyce and filled properly. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able defrost and access the evap harness and fan and thermistor. I then repowered the unit and found that it is developing a frost pattern and cooling. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Leesburg, VA 20176
Richard B.
Job Details: 06/15/2022
"CX complant. Water dispensing slowly after filter changed. Used two filters and same flow. Used filter bypass and water flows good indicating a filter head issue, Will need resivoir filter head, Quoting CX price, Installed resivoir , Tested unit. No leaks , working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Greensboro, MD 21639
Jonathon C.
Job Details: 06/15/2022
"cx complaint, lid not locking. tested unit, verified complaint. tested lidlock in manual activation, found lid lock defective. no stored codes. replaced lid lock from pre id. tested unit. unit working a sdesigned. job is complete."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Arlington, VA 22202
Emmanuel R.
Job Details: 06/15/2022
"Cs unit is making a squealing noise, confirmed complaint, I found the cooling fan has a bad bearing so everytime it turns on it makes a squealing noise. Replaced cooling fan w11107275 and tested unit, unit is now working as designed."
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the unit not heating at all, inspected unit . terminal block cks and read 240vac, heater cks ok, the cut off thermostat is bad, order parts; ordrng 1 WP35001193 (bracket) and 1 WP35001092 (thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Havre de Grace, MD 21078
Alexander W.
Job Details: 06/15/2022
"CX stated unit not cooling or making ice tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/15/2022
"cx complaint of unit running excessive time checked to find contacts on timer worn causieng the timer not to move foraward also found oprating therstats out of range replaced both parts tested unit works as designed; ordrng 1 WP3387134 (Cycling Thermostat), used 1 WP3387134 (Cycling Thermostat) from stock"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Alexandria, VA 22309
Dustin F.
Job Details: 06/15/2022
"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, MD 21901
Alexander W.
Job Details: 06/15/2022
"CX stated unit has rusty clothes. tested inspected and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Carl R.
Job Details: 06/15/2022
Arrived at the cx location. Building is empty. Cx will need to reschedule and call with new address.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/15/2022
"Cx complains about a noise on spin, i ran diagnostic test mode, motor and belt cks ok, the gearcase make a squeaking noise, order gearcase 2 counts job; ordrng 2 countsjob (gearcase replacement)s and 1 w11454741 (gearcase) and 1 W10780045 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Walkersville, MD 21793
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the unit not dispensing ice, inspected unit and found a abd auger motor, connection cks ok, motor makes a humming noise, order part; ordrng 1 w11310391 (motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/15/2022
replaced heater per svc pointer sp w11540964 lh side bushing almost gone confirmed no leaks on the back p&l covered by scode s17304
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Petersburg, VA 23803
Chris B.
Job Details: 06/15/2022
cx complaint unit stated f3e1 inspected unit confiremd cx complaint f3e1 pressure switch fault f8e3 over flow f0e2 over suds cleared pressure hose of obstruction unit may need pressure switch if cx call back W11316246 or possibly new tub collecetd 120 sc cc unit working as desighned ran unit on rinse and spin cyclle waited till unit drained working as desighned email in sticky note
We serviced a
WHIRLPOOL RANGE
Model JES9750CAW01
Near Portsmouth, VA 23703
Zachery R.
Job Details: 06/15/2022
"while going to replaced receptacle, noticed new one is defective, reordering recep nto complete repair.; ordrng 1 5171P554-60 (receptacle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bowie, MD 20720
Alexander D.
Job Details: 06/15/2022
"cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. found generic filter installed. took filter out and put in bypass cap, water now dispenses. water coming out is slow but cx said it looks normal, must have weak house pressure. advised cx to replace filter with everydrop#4 because generic filters can clog up immediately. cx understands. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 06/15/2022
"Cs icemaker stopped making ice, found error code E5 Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Checked thermistor reading open, Replace icemaker and tested unit, box fan runs fills with water and cycles good now.Advised to wait 24hrs for icemaker to start making good ice. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/15/2022
"cx complaint unit is making different noises at different times. inspected unit and entered it into diag and found error code f10e2. cleared codes and ran a auto test. as soon as the wash motor started i heard it. humming/winding noise. pump is getting currect voltage, and it ohmed in spec. wash motor is not to be this loud. unit needs new sump assy. ordering 1 (W11416362) please call cx once part is in to schdedule return visit. called tradecare due the part availability, was told no eta on it. TC is ordering part and will ship to the office. PO on the part will be the cx PO#599195. (SR7733891241); ordrng 1 W11416362 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained of a led that was out. Inspected the unit and found a few leds are out.. Also the unit does not cool and found that in step 3, the display read the fan was running and damper opening/closing but there was no fan noise. At the fan, there was 7vdc but the fan did not move. Unit needs new evap fan motor. S191AQ parts and labor; ordrng 1 W11224591 (evap motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
CX complaint unit not working checked unit found actuator unseated from cam replaced actuator per pointer calibrated tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/15/2022
Replaced lower RC door cam as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint F6E4 error code. Previous tech cleared error codes. Verified today no error codes. Replaced console & immediately got 3 error codes. Unit self started a MW heat cycle & cancel button not responding. Reset breaker & pulled error codes F2E1 stuck key / F6E6 comm error / F6E8 MW apl mgr > JJ; ordrng 1 W11093254 (Console SS - reorder due to error codes) and 1 W11229448 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/15/2022
installed new heater . job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD 20814
Justin S.
Job Details: 06/15/2022
cx says the unit is not holding temps and is not making ice. he also says the unit might be leaking again becasue the floor is starting to upturn on the sides(pics). the freezer temp is 33f and refrigerator temp is 40f. temps set to -5f and 33f. found fridge drain tube blocked and water is pooling down into the bottom of the liner. ran test 4 and step 4 the unit didnt get a full frost pattern across the refrigerator evaporator. the evaporator fans are blowing good. the cx does not wish to proceed with the repair at this time; ordrng 1 WPW10143759 (filter(cbe)) and 1 WPW10643261 (evaporator(cbe)) and 1 W10309988 (compressor(cbe)) and 1 W11409190 (drain tube(32.78)) and 1 w10913906 (coupler(cbe))
We serviced a
WHIRLPOOL FREEZER
Model WRS586FLDW00
Near Halethorpe, MD 21227
Shane M.
Job Details: 06/15/2022
"cx complaint the unit isnt cooling proper in RC. found frozen over FZ. found element unplugged. used steamer to clear ice off evap. as i was cleaning ice off evap, unit went into defrost mode. verified damper opening & closing test 3 evap fan still strong. collected svc by CASH."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Alexandria, VA 22305
Emmanuel R.
Job Details: 06/15/2022
"Cs mullion keep coming off, i found the square tab on the top side has a broken corner so the mullion falls off sometimes. I was able to reattached it for now, he said it lasted over a year last time it came off. Advised customer he will need a new door and gave him a quote,of 666.43 but he denied. stainless W11435334. collected for service call. 120.00 CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Great Falls, VA 22066
Richard B.
Job Details: 06/15/2022
"CX complant. Freezer freezing, Prior diagnosis found freezer icing up . And unit needs service kit which adds a fan . Installed service kit and reassembled unit. . No new ice has occored since last visit after fluffing gasket. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 06/15/2022
installed new water line from filter housing to back cabinet . job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22032
Lloyd B.
Job Details: 06/15/2022
Cx complained there was no power. Inspected the unit and found 122v at the terminal. There was no click when the buttons were pressed on the UI. Removed front panel and the control was not clipped into the ui so the buttons could not be pressed to start the unit. Clipped the control into place and tested and it completed each step in diagnostics. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/15/2022
"installed fc fan and harness and control, verified defrost and fan working properly, getting full frost pattern on fc evap."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Ocean City, MD 21842
Michael E.
Job Details: 06/15/2022
CX complaint: frost in FC. Tested and verified complaint. I found bottom of FC gasket had a gap. I heated and reshaped but that did not regain seal. Flipped gasket over and had same gap at bottom which would not seal by heating and reshaping. The door is warped which is causing the gap at the bottom of the FC door. Ordering FC door and gasket. Did not reschedule due to only 1 in stock. CX would prefer i bring the door rather than direct ship.; ordrng 1 13109214WQ (dor-fip wh) and 1 W10443315 (gasket-fip)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Drew B.
Job Details: 06/15/2022
cx compliant unit just kept filling the cold vlave and wouldnt stop unless water at house is turned off. and will need the dryer off to gain access to the valve needs 2tech for complete repair. call when all in stock to reschd; ordrng 1 W11481725 (control) and 1 2tech (2 tech)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gainesville, VA 20155
Robert W.
Job Details: 06/15/2022
"CX recev letter for service pointer. Inspected unit and found the unit is under the service pointer for element replacement, Pulled unit and replaced element and tested unit is working peoperly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Brian R.
Job Details: 06/15/2022
cx has a few issues with unit. says unit started not drying right and at time all the number dont display or parts of them are missing. unit also has not had updated element. she said unit just started with a draining issue and water is left in unit and unit says done or the code F9E1code for long drain shows. checked for codes and found the F9E1 and FAE2 F6E1 F1E2. cleared codes and tested and checked unit. unit wont drain in time drame and at times when pressing a setting the lights flicker. unit will need parts to correct issues. as soon as all parts are in office will schedule.; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent Fan) and 1 W11611303 (Harness) and 1 W11460962 (UI Housing) and 1 W11537778 (Element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/15/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Berlin, MD 21811
Michael E.
Job Details: 06/15/2022
"CX complaint: no ice. Tested and verified complaint,. I found inlet tube frozen up. I defrosted inlet tube and replaced the dual valve. Tested unit and it is now working properly. CX paid in full for service, labor, S&H and parts on CC. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Roanoke Rapids, NC 27870
Chris B.
Job Details: 06/15/2022
cx complaint unit has poor wash quality and unit will not start cx stated this is second unit supllier has brought out to home cx stated unit will not start inspecetd unit found no error codes stored started unit with load and detergent and softner advised cx on amount to be used cx stated thye have been using whole cups of softner and detergent and complaining of bad odor when clothes get done advised cx of use and care statey till unit filled and washed drained and spin unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/15/2022
"installed new ice makeer, cycled unit and tested , now working as designed . job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Aylett, VA 23009
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the temperature sensor tested for proper use unit now functions normally ran oven to 350 F. Works properly reached 363 F high and 338 F low averaging 350 F unit is working properly
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Washington, DC 20007
Samuel R.
Job Details: 06/15/2022
cx complaint unit drawer doesnt straight.inspected unit and found unit chassis to be bent.called techline and informed unit is not repairbale.7733889427
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Clifton, VA 20124
Christian C.
Job Details: 06/15/2022
Installed kit. After power on unit and testing evap compressor kicked on but evap fan did not run. Removed connection to fan and put it back on but evap fan still does not run. Ran test 3 and RC evap fan still does not run. Ordering evap fan. Cx paid in full; ordrng 1 W11033168 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
"Cx complaint unit doesn't make ice. Accessed icemaker and found all connections were good. Found ice build in the fill tube and on the bail arm preventing it from raising. Checked voltage behind kickplate for fill tube heater and it was OL. Attempted to enter service and UI goes blank. Unable to scroll through to conduct any tests. Ordering UI and door, door to be shipped to cx address. Cx will call office when it arrives to reschedule; ordrng 1 W11551458 (FC door (stainless)) and 1 W11518204 (UI)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Mitchell H.
Job Details: 06/15/2022
cx complaint ever since the unit was put in they noticed the surface was rough and not smooth. cx went into store to see another to make sure she wasnt wrong. it felt like sandpaper in most areas on cooktop but on sides it felt smooth as it should. cooktop has defect in metal or coating. ordering cooktop for return visit.; ordrng 1 W10722085 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW01
Near Taneytown, MD 21787
Brian R.
Job Details: 06/15/2022
cx has a few issues with the unit. says unit has temp issues a bad door gasket and unit shuts off at times and then back on and shes worried about losing everything. unit is a single fridge. took temp readings at time of service of 41. checked over unit and evap clear and lights and fan work. also found gasket starting tear teat and come apart. unit wil need parts. as soon as parts are in office will schedule.; ordrng 1 W10856583 (Door Gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found errors for motor control ordering board lid lock locked but took multiple times to unlock ordering lid latch ; ordrng 1 W11556725 (Control) and 1 W11394572 (Latch)
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Washington, DC 20003
Shawn D.
Job Details: 06/15/2022
"cx complaint front left burner not igniting but willl work if you use a lighter. inspected unit and conifmred front right burner is not igniter, found igniter good just isnt making good contact on burner head. i then tested rest of burners and rear ones are working great front right is giving some issues also. went to van grabbed 2 burner heads from v/s installed both front burner heads and tested and both are now igniting great. unit is good; ordrng 2 W11319683 (burnr-head SD VAN STOCK)s, used 2 w11319683 (burner head) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW3000BW0
Near Frederick, MD 21704
Ricky E.
Job Details: 06/15/2022
"ck fnd unit not draining.. fnd debre in the trap. cleared debre and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/15/2022
"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23222
Joseph D.
Job Details: 06/15/2022
"replaced failed heater, no damage noted although leak was present. working properly now. brianjoniwatling@gmail.com"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Washington, DC 20008
Roberto I.
Job Details: 06/15/2022
Replaced control and valve. The dispenser worked as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20850
Roberto I.
Job Details: 06/15/2022
"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW5
Near York, PA 17408
Sal R.
Job Details: 06/15/2022
"CX complaint is that the utni is leaking out of the FC . I found that the drain tube is clogged with ice. Per Technical Service Pointer #: W10632338E, I am ordering 1 Service kit W10619951. Part is covered by WP using S - Code #S38253 . I am collecting 120.00 cash for service charges. CX will owe 120.00 for labor charges once job is cpompleted. I have set a return date for 6/21; ordrng 1 W10619951. (service kit / drain tube 55 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/15/2022
"cx complaint unit leaking from filter and fc door hard to open and close, checked unit, come to find defective water tube allowing water to leak down into fc causing door slides to freeze shut, quoted cx, cx approved repair, replaced water tube, tested, no signs of any leaks, also removed all ice from fc, cx paid in full, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx and left voicemail to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"
We serviced a
AMANA DRYER
Model NED4655EW
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found loose connection at the heating element reseated and secured tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Frankford, DE 19945
Andrew W.
Job Details: 06/15/2022
Cx complaint is that freezer door slams shut and is tough to open. inspected and verified complaint. freezer slide rails are defective. part that was sent was the mount bracket that attaches to the freezer door. additional parts needed to correct the issue. ordering rails for fc door slides. cannot reschedule due to SO parts.; ordrng 1 W10516605 (rail) and 1 W10516604 (rail) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket) and 1 WPW10330995 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Centreville, VA 20121
Christian C.
Job Details: 06/15/2022
Cx complaint FC section has ice build up and RC section is not cooling. Inspected unit found FC section has frost all around the cavity and RC section has moisture at the top of the cavity. Removed evap cover evap is normal. Bottom of evap the air flow channels are clogged with ice. Defrosted ice. Checked all gaskets no gaps. Advised cx to have everyone double check when closing doors. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 06/15/2022
"Installed parts, found drive belt slipping, installed part from truck stock, tested unit, unit working as designed.; ordrng 1 WPW10006384 (drive belt), used 1 WPW10006384 (drive belt) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/15/2022
"replaced moptor, gearcase, hub, acu, clutch, calibrated and tested, no faults after test cycle. left old parts with cx, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/15/2022
Cx complaint is unit is freezing in the bottom drawers in the rc. inspected and verified complaint. cx had produce in the crisper drawers that were becoming frozen. checked the temperature inside the unit and it matches the set temp of 39 degrees. went to the control and ohmed out the thermistor for the rc and it was in the range. this is the only section of the fridge that is freezing and the freezer is not over freezing/at correct temps. adjusted temp up on unit to 41 to see if the temp is just set too low. Ordering a thermistor just in case the issue persists. Cannot reschedule due to OOS part.; ordrng 1 W11135456 (rc thermistor)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/15/2022
with the help of DB was able to safely replace part and test unit unti now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)
We serviced a
WHIRLPOOL WASHER
Model MFW9600SQ1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able to access and replace the drain pump. I thn tested the unit. During the test I found that the bellow gasket has a tear in it at the water inlet tube. I quoted the cx for the cost of the part. Cx paid in full. I called the office and spoke to Megan and she ordered the parts and scheduled the retrun for Friday6/17
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAT02
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/15/2022
"cx under impression unit has extended warrenty , advised cx that we will need to be properly dispatched out under extended warrenty cx refused service at this time"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/15/2022
"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"
We serviced a
WHIRLPOOL RANGE
Model WMH53521HV5
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/15/2022
"replaced control, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Heathsville, VA 22473
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found Motor assy needed rubber gasket motor mount gasket is torn from motor mount. Ordering new motor assy for repair; ordrng 1 279827 (motor!dryer)
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the control panel is dead, cks cntrl board 120vac.. connections cks ok, the circuit on the ui corrosion, the vent leaks steam.. unit need console assy and vent assy .. order cntrl board just in case; ordrng 1 W10866118 (cntrl-elec just in case) and 1 WPW10481112 (panel-cntl) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Boyds, MD 20841
Julian H.
Job Details: 06/15/2022
replaced led all lights working now
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Chester, VA 23831
Chris B.
Job Details: 06/15/2022
cx complaint unit leaks oil inspected unit confirmed cx complaint found oil covering bottom of motor gaurd belt and splutch and floor ordering gearcase motor belt splutch and cap; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit not powering on. tested inspected and verifed complaint. Found the fascia getting power but not responding. Replaced the fascia from pre ID and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Red Lion, PA 17356
Drew B.
Job Details: 06/15/2022
"cx complaint that unit is gett a f0e7 error code no other codes stored i was able to run calibration unit locked and drained and shifted to the spin no issues and completed i wa able to reset and run an auto service test and no issues with incoming water spinning etc foudn needed recalibrated for washer reading in clean wash cycle, tested no issues checks good"