Service History 1074 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model KFGD500ESS04

Near Alexandria, VA 22309

David J.

Job Details: 06/13/2022

Cx complaint glass shattered on unit. Replaced outer door that had glass on it. Re installed and tested unit. Now working as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, VA 22301

David J.

Job Details: 06/13/2022

Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)

We serviced a

KITCHENAID DISHWASHER

Model KUDS011JWH0

Near Montclair, VA 22025

Demonte S.

Job Details: 06/13/2022

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)

We serviced a

WHIRLPOOL RANGE

Model KFEG500EWH3

Near Strasburg, PA 17579

Justin L.

Job Details: 06/13/2022

cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Springfield, VA 22151

Lloyd B.

Job Details: 06/13/2022

Cx complained the red dot was staying on. Spoke with tech support and he says that light is when its heating but it currently was not heating nor were there any codes in diagnostics and the unit is being used and working. The element has 13ohms and is not shorted to ground. Installed new console and the light went away. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, VA 22301

David J.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Catonsville, MD 21228

Shane M.

Job Details: 06/13/2022

installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Mount Joy, PA 17552

Justin L.

Job Details: 06/13/2022

cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed

We serviced a

JENNAIR OVEN

Model JMW2427IL03

Near McLean, VA 22102

Jason A.

Job Details: 06/13/2022

CX complaint MW+O F9E0 & will shut off. Cleared all error codes. Replaced console / MW Apl Mgr / Oven Apl Mgr / switches. Preheat oven to 350 & test MW heats. Waited until unit reached 350 & check for error codes. No Error Codes returned. Plugged meat probe into jack & tried to use meat probe bake but got an error > JJ; ordrng 1 W11252826 (jack-probe)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near York, PA 17404

Drew B.

Job Details: 06/13/2022

cx compoalint that unit is not cooling/ freezing as well as it should i found the unit to have good frost attern and when arrived found the fan motor had not been running i removed the cover found like sterofoam debris wedged in the fan acausing it not to spin. i removed and the fan spun right away amd started proper cooling unit appears to be operationapl now.

We serviced a

JENN-AIR OVEN

Model JJW3430DS02

Near Great Falls, VA 22066

Christian C.

Job Details: 06/13/2022

Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS6

Near Woodbine, MD 21797

Ricky E.

Job Details: 06/13/2022

customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2022

cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Waldorf, MD 20602

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/13/2022

cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDM00

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/13/2022

"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/13/2022

"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake, VA 23323

Austin D.

Job Details: 06/13/2022

"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDM00

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/13/2022

"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/13/2022

"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Richmond, VA 23237

Chris B.

Job Details: 06/13/2022

could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Branden R.

Job Details: 06/13/2022

"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/13/2022

cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Shepherdstown, WV 25443

Danny R.

Job Details: 06/13/2022

touch pad isnt work on and off at times cx will think it over

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Harrisburg, PA 17110

Fred G.

Job Details: 06/13/2022

"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Franklin, VA 23851

Zachery R.

Job Details: 06/13/2022

"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Chesterfield, VA 23838

Chris B.

Job Details: 06/13/2022

cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lancaster, PA 17603

Drew B.

Job Details: 06/13/2022

replaced console and tested now checks good

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Columbia, MD 21046

Robert L.

Job Details: 06/13/2022

"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Chesterfield, VA 23838

Chris B.

Job Details: 06/13/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36QMB01

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Mount Airy, MD 21771

Ricky E.

Job Details: 06/13/2022

"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS0

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Bunker Hill, WV 25413

Danny R.

Job Details: 06/13/2022

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Mechanicsville, MD 20659

Shane B.

Job Details: 06/13/2022

cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/13/2022

"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Hollywood, MD 20636

Shane B.

Job Details: 06/13/2022

installed all parts and restored power. tested unit. unit is working as designed.

We serviced a

AMANA RANGE

Model AGR4433XDB1

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/13/2022

"Cx complaint is oven not heating up. Tested inspected and could not verify complaint. Found the unit to be working as designed. Cycled bake and broil several times, let unit heat up to 350 and cycle on and off a few times. Could not duplicate complaint. Unit is wokring as designed. Job is complete. Cx paid 120 service call by CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Dentsville, MD 20646

Robert A.

Job Details: 06/13/2022

"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chantilly, VA 20152

Carl R.

Job Details: 06/13/2022

AIG WASHER OFF BALANCE/LOUD NOISE. 7733872201. Tested unit and seen no fault codes. Only light flashing is sensing light. Put unit in spin mode And unit spins out of control. Struts are bent and balance ring looks warped and basket seams damaged. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Struts) and 1 W10752187 (Nut)

We serviced a

AMANA RANGE

Model AGR4433XDB1

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sykesville, MD 21784

Justin S.

Job Details: 06/13/2022

replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near East York, PA 17402

Drew B.

Job Details: 06/13/2022

cx complaint that unit is not powering on the convextion fan the gas heats up and the burners work etc just not fan operations. checked for connection secureness and no issues will need the following parts for return.; ordrng 1 W10167915 (convect fan) and 1 W11548757 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Timonium, MD 21093

Brian R.

Job Details: 06/13/2022

came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

"came out to replace the UI and ui was incorrect. noticed the model is incorrect on unit and is labeled for a double oven and it is only a single oven. therefore, i had to look up the part again for the single oven. we will need to return once the part comes in. have parts specialist verufy part is good to go.; ordrng 1 W11236887 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Newark, DE 19711

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced the pts switch from pre id. Tested unit and unit is now wokring as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Crozet, VA 22932

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not heating. Found TCO and Thermal fuse not reading continuity. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse), and 1 W10900067 (cuttoff-tml) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Newark, DE 19711

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Baltimore, MD 21215

Justin S.

Job Details: 06/13/2022

"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES01

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2022

"Cx complains that the unit turn of by itself, inspected unit .. power outlet cks ok, i ran the unit for 2 min ..unit turned off when display shows 1 min, then the high side makes a humming noise, order parts; ordrng 1 W10865471 (transformr) and 1 W10865474 (capactr-mg) and 1 W10872254 (diode) and 1 W10865476 (magnetron just in case)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Bear, DE 19701

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found the blower wheel stripped out. Cut blower wheel off and replaced wheel from pre id. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2022

"cx complaint unit will not spin and make a clicking noise. inspected unit and entered it into diag and found error codes f5e2, f8e1, f5e3. cleared codes and tried to run a auto test and found lid lock will not lock. unit neds lid latch and lid strike. ordering 1 (W10837741), 1 (W11307244). please call and schedule apt once its approved.; ordrng 1 W11307244 (lid latch) and 1 W10837741 (lid strike)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/13/2022

Cx doesn't want to pay for anything. I advised to the cx that I will not look at the unit for free. Cx was told that the Refrigerator had to be moved in side. Cx stated that they are Declining the Service until they hear back from Lowe's.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23224

Chris B.

Job Details: 06/13/2022

cx complaint unit will not heat inspected unit confirmed cx complaint found open thermistat WP8318268 ordering; ordrng 1 WP8318268 (thermistat)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Bear, DE 19701

Taylor F.

Job Details: 06/13/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, MD 21210

Justin S.

Job Details: 06/13/2022

cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Westminster, MD 21158

Marc M.

Job Details: 06/13/2022

recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, DE 19702

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from pre ID. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Harwood, MD 20776

Mitchell H.

Job Details: 06/13/2022

cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/13/2022

"cx complaint, cooktop not hot enough. tested, inspected, verified complaint. found regulator not swapped, flipped regulator, tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, DE 19702

Taylor F.

Job Details: 06/13/2022

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Centreville, MD 21617

Alexander W.

Job Details: 06/13/2022

"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

MAYTAG DRYER

Model MEDC300BWO

Near Richmond, VA 23222

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit removed and replaced the thermal fuse tested for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Port Deposit, MD 21904

Alexander W.

Job Details: 06/13/2022

CX stated ice maker not making any ice tested inspected and verified cx complaint found ice maker was turned off turned ice maker back on and watched ice maker cycle drop ice and fill with water unit is working as desgined job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/13/2022

CX Concern the rh door not sealing. found door and seal warped causing the unit not to seal . needs new door .; ordrng 1 LW11037738 (rh door)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4206FZ6

Near Middletown, DE 19709

Taylor F.

Job Details: 06/13/2022

"Cx complaint is light staying on. Tested insepcted and verifed complaint. Found the control to be defective causing the light to stay on. Ordering control, cannot reschedule at this time due to SO parts.; ordrng 1 W11256464 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290REM02

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2022

"installed parts, verified fc door closing properly"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4206FZ6

Near Middletown, DE 19709

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Somerset, VA 22972

Eric F.

Job Details: 06/13/2022

" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/13/2022

"cx complaint, unit not draining, tested, inspected unit. unable to verifiy complaint. tested drain 10-15 times, unit drained properly. i believe there was something stuck in the disposal, but i was not able to verifiy. unit working as designed, job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

"The units single point leds failing, unit needs new 3 point leds . also the RC Bin seal failed , not allowing bin to seal properly.. needs new rc bin.. the fc bin front failed not allowing food to stay in bin / falling out .. needs bin(s) and led(s); ordrng 12 W11484836 (led)s and 1 W11348580 (bin -rc) and 1 WP2256271 (bin front-fc)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Earleville, MD 21919

Alexander W.

Job Details: 06/13/2022

CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDB01

Near Bowie, MD 20715

Alexander D.

Job Details: 06/13/2022

cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found duckbill drain clogged. cleared ice with steamer and replaced drain tube. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Julian H.

Job Details: 06/13/2022

CX complaint about unit not dispensing ice properly confirmed unit making ice but when CX is selecting crushed ice mechanism is jamming up inspected and found that blades are getting doll causing to pc of ice to stuck need parts; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Saint Leonard, MD 20685

Shane B.

Job Details: 06/13/2022

"cx complaint is the unit not running, only locking the door and dispalying F6E1. checked for codes and found F6E1 comm error, F9E1 long drain. tried running service cycle. door locked but did nothing else. found no loose connections. pressure hose is clear. drain pump is clear. F6E1 returns after unit is on for a few minutes. i have no DC voltage at the pressure sensor. unit will need new contorl board. schedule when available.; ordrng 1 W10427972 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Georgetown, DE 19947

Andrew W.

Job Details: 06/13/2022

"Called office, this is a duplicate ticket from po 593555"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Centreville, VA 20121

Carl R.

Job Details: 06/13/2022

"Not cooling. Fan is running, compressor is running, but low on gas? There may be a leak bc .. . .air isn’t circulating therefore not cooling properly. Freezer temp is too high - not freezing. Opened freezer door heard fan, seen no ice on bottom freezer evaporator. Opened refrigerator door removed crisper drawer and see ice on evap cover. Needs new evap kit. S code s16360.; ordrng 1 W11457241 (Evap cover kit)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Madison, VA 22727

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

cx complaint is unit wont start or run. found codes F3E2 Pressure System Fault F3E3 Water Temp Fault. per service pointer unit has a software issue for this issue. tried testing unit and lid would just lock then drain and sit. reset and cleared codes like pointer said and tried again to run unit. unit still not running. will order parts needed as well as motor just in case and we will send back whats not needed. as soon as parts are in office will schedule.; ordrng 1 W11556725 (Control) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11220230 (Water Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Centreville, VA 20121

Carl R.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Huntingtown, MD 20639

Shane B.

Job Details: 06/13/2022

"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/13/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2022

CX complaint about unit not finishing cycles and leaing standing water select a cancel/drain cycle pump ran put unit on test mode and got errors F7E1 motor not running f9e1 long drain let auto test run gets water but water wont circulates getting power 120vac need sump asm; ordrng 1 W11416362 (sump/motor asm)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Chantilly, VA 20151

Carl R.

Job Details: 06/13/2022

Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Inspected unit and found that the freezer is warm. Remove rear panel and found ice on evaporator and thermistor. Removed ice so unit could work until proper procedure of new thermistor is replaced. Cx needs thermistor in freezer. ; ordrng 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/13/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/13/2022

i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, MD 20854

Julian H.

Job Details: 06/13/2022

7733861915CX complaint about unit arching found wave guide burning call TL foud that it was only wave guide ordering parts; ordrng 2 W10915651 (cover-plt)s

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