Service History 1073 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Ellicott City, MD 21043

Shane M.

Job Details: 06/13/2022

cx complaint the icemaker stopped working over the weekend verified water pressure by dispensing water (good). put unit into test mode. found in test 56 E5. test 58 showed 11. temps were good in both RC/FZ solid icemaker in FZ. pulled pantry coils evap are frosty. gave cx a quote for repairs.WPW10764668; ordrng 1 WPW10764668 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sykesville, MD 21784

Justin S.

Job Details: 06/13/2022

replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Waldorf, MD 20601

Shane B.

Job Details: 06/13/2022

cx complaint is the right side fridge door being lower than the left. confirmed complaint. i was able to adjust the door and the feet so it now sits level with the other door. unit is working as designed. cx paid service call in cash.

We serviced a

WHIRLPOOL OVEN

Model GW399LXUS06

Near Washington, DC 20001

Samuel R.

Job Details: 06/13/2022

cx complaint unit is smelling like gas.found unit to has gas smell which was not there when i tested unit on repair.will need gas sniffer just to be safe and pin point gas leak.called into office to reschedule fpr 6/14; ordrng 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/13/2022

Installed parts and unit now washes but theyre wash arms are clogged. Please mail wash arms to cx ; ordrng 1 WPW10491331 (Lower washarm) and 1 WPW10448645 (Wash arms)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, VA 22303

David J.

Job Details: 06/13/2022

Cx complaint unit does not have an audible click and has liquid leaking from dispenser drawer. Ordering a new dispenser for return visit ; ordrng 1 W11396714 (Dispenser assem) and 1 W10601845 (White bezel for dispenser) and 1 W10861667 (Dispenser drawer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Richmond, VA 23236

Joseph D.

Job Details: 06/13/2022

"replaced cracked icemaker, unit no longer leaking."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Silver Spring, MD 20910

Dustin F.

Job Details: 06/13/2022

CX complaint: dishwasher not working.Founde spray arm disconnected. resecured spray arm and tested unit. worked as intended.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, VA 22303

David J.

Job Details: 06/13/2022

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Edenton, NC 27932

Branden R.

Job Details: 06/13/2022

came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . disassmbled and replaced heater tested unit is running as designed with no leaks .

We serviced a

KITCHENAID FREEZER

Model KRFF507HBS00

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/13/2022

"installed right roller assembly and leveled unit, ordering freezer door to address condensation issue on top of freezer door gasket. door is crowned outward not allowing the gasket to seal properly; ordrng 1 W11104482 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Centreville, MD 21617

Alexander W.

Job Details: 06/13/2022

"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chesapeake, VA 23321

Anthony D.

Job Details: 06/13/2022

"cx complaint unit not spinning checked unit found f0e5 off balance code also found oil coming from gearcase, ordering drive system and suspension due to gearcase to complete repair; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive clutch kit) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DRYER

Model WED8600YW1

Near Clinton, MD 20735

Robert A.

Job Details: 06/13/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/13/2022

"Installed new idler pulley and belt, tested unit. job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Germantown, MD 20874

Ricardo S.

Job Details: 06/13/2022

"Cx complains that the unit dryer takes long time ti dry, inspected unit, terminal block receives 240vac, fuses, heater and door switch cks ok.. the air flow outside the house is bad, CX NEED TO CLEAN THE DRYER VENT, dryer working ok"

We serviced a

WHIRLPOOL DRYER

Model WED8600YW1

Near Clinton, MD 20735

Robert A.

Job Details: 06/13/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Earleville, MD 21919

Alexander W.

Job Details: 06/13/2022

CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Burtonsville, MD 20866

Eric W.

Job Details: 06/13/2022

cx complant of unit making noise inspected unit found no error codes found the cover for motor is hitting the pan raised the feet and retested unit no more noise cx will watch unit

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. if issue persists advsied cx to call us back.

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, MD 20733

Shane B.

Job Details: 06/13/2022

"installed board and ran a spin cycle. unit now works. unit is making a lot of noise during spin, cx sid its been doing that for a while and asked if it was normal. its not. cx didnt tell me about this issue before getting the unit running today. unit will need gearcase. quoted cx for repair he paid in full.; ordrng 1 W10883783 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Huntingtown, MD 20639

Shane B.

Job Details: 06/13/2022

"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Germantown, MD 20874

Ricardo S.

Job Details: 06/13/2022

"Replaced console, unit tested ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. if issue persists advsied cx to call us back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/13/2022

Cx complained the unit did not make ice. Installed new door and it now makes contact with the switch to activate the ice maker. Job complete

We serviced a

WHIRLPOOL HOOD

Model WVW57UC6FS3

Near Fairfax, VA 22030

Carl R.

Job Details: 06/13/2022

Unit working properly. Cx os comparing the hood range to there previous hood range. Unit work properly

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM10

Near Chevy Chase, MD 20815

Julian H.

Job Details: 06/13/2022

CX complaint about on ice tray there is a block of ice inspected and found that icemaker is leaking water when it cycles causing ice cubes to stick together need part; ordrng 1 W10882923 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW00

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

cx complaint the unit is not cooling without making a loud noise. checked the unit and found that the fan motor was hitting ice and creating a noise. checked the unit and found that the drain was clogged. cleared the drain. tested operation and changed the harness. tested unit. unit is running as designe.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/13/2022

cx compaint is unit made a ton of ice one day they came home and opened the door. he said he hit arm and it came out and thought he had back in right. he did he just didnt push it in all the way. fixed arm and showed cx how arm worked and how to make sure its in incase it came out again. cx will pay 120 service for today. job complet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HPY

Near Washington, DC 20007

Roberto I.

Job Details: 06/13/2022

"CX complaint no cool.Found unit at room temp, fans runing, compressor not running. Removed back cover, resetted power and monitored the compressor with a clamp meter. Noticiehd that randomply the compressor locks up, it drags around 9A and the overload trips. Also found the drip pan full of dye. Unit needs sealed system repair. for compressor W10160407, drier W10143759 and evaporator 12002041 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision; ordrng 1 W10160407 (compressor) and 1 W10143759 (drier) and 1 12002041 (evaporator) and 1 sealed system tech and 1 3 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW00

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/13/2022

Retrieved the data loggers.; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Manassas, VA 20112

Robert W.

Job Details: 06/13/2022

Arr at CX and removed rear cover and found the trap to pressure switch clogged with gunk also found drain pump trap full with two masks and pet hair cleared and tested unit and unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

"cx complaint of unit not working checkedu nit to fidn the following,found the themal fuse had open up and the tco open as well break down as follows 1/279816,1/WP3392519service call break down as follows service call 120.00parts 51.32shipping 15.00labor 110.00sub total 296.32tax 3.08 grandtotal 299.40; ordrng 1 279816 (Thermal Cut Off Kit) and 1 WP3392519 (Thermal Fuse), used 1 279816 (Thermal Cut Off Kit), and 1 WP3392519 (Thermal Fuse) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near York, PA 17402

Drew B.

Job Details: 06/13/2022

cx complaiont that unit is not filling with enough water no codes for long filil etc water psi is great and cx did load towels up and was almost full and complains that the water wasnt going over them and agitating them and contuines to open and close to just keep rinsing water through...to have more i infromed the cx no part ccan be replaced to change level of water she is over loading the towels from what i seen when she started a load i told her with that many towels... i cant see any change how the unit will filil pasdt that with water shes very adament that this is wring infromed her to call wp for customer service but no parts required to change operations today

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/13/2022

"CX stated unit not heating at all tested inspected and verified cx complaint checked voltage to unit found unit getting proper voltage tested TCO kit found TCO kit defective replaced with one from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 279816 (TCO kit), used 1 279816 (TCO kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waldorf, MD 20603

Robert A.

Job Details: 06/13/2022

I came to installed the ordered part. I was unable to install the part because the unit could not be pulled out because of height of the floor. The floor in the hole is about an inch lower than the open floor height. The cx will need to pull the unit out for the install to be performed.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/13/2022

"CX Complaint is the DW isnt working properly. Inspected unit and found error for wash motor and wax motor, Ohm out wax motor and found its testing out of range also found motor has failed and its running its getting good power. Ordering Sump, Wax motor, Owi and will use control on return; ordrng 1 W11416362 (Sump) and 1 W11416460 (Wax motor) and 1 W11410464 (OWI)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Odenton, MD 21113

Alexander D.

Job Details: 06/13/2022

cx complaint console starting to peel up. inspected unit and verified complaint. ordering console cap and ui housing in case steam starts shorting out buttons. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460908 (console cap) and 1 W11460962 (ui housing)

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Washington, DC 20007

Roberto I.

Job Details: 06/13/2022

Wrong parts. Ordering 12 of the correct led module (W11484836) per sp W11606409 Rev C. Parts and labor covered by S84638; ordrng 12 W11484836 (led module)s

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

HELPED AR; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Jason A.

Job Details: 06/13/2022

"CX complaint FRIGE not cooling. Replaced RC evap, compressor & install coupler. Checked for leaks & run vac. Filled with 4.50 OZ R134. Unit is making good pressures & good frost pattern > JJ; ordrng 1 W10735062 (tube, JJ/VS)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Arlington, VA 22206

Lloyd B.

Job Details: 06/13/2022

Cx complained the unit did not make ice. Inspected the unit and found that it dispenses water and the ice maker cycles but no water enters the IMA. The fill tube was frozen. Removed ice. There is a seaping water valve on the ice maker side. Unit needs new water valve; ordrng 1 WPW10420083 (water valve)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Hampton, VA 23666

Lucas R.

Job Details: 06/13/2022

"replaced gearcase, calibrated, tested, unit working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

HELPED AR; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2022

"Cx complains about a condensation on ff comparment, inspected unt, the drain tube is clogged, defrost problem, i ran diagnotic test mode and defrost is working, order cntrl; ordrng 1 w11446726 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hanover, MD 21076

Eric W.

Job Details: 06/13/2022

cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/13/2022

Cx complained the unit did not cool. Inspected the unit and found excessive frost on the evap and cover. Tested the thermistor in ice water and it was around 8800 ohms. Checked for the heater working in diagnostics and the evap fan and there are no air leaks in the door. Unit needs new control and user interface; ordrng 1 W11380595 (damper) and 1 W11546609 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Norfolk, VA 23508

Carl A.

Job Details: 06/13/2022

replaced all parts tested unit works as designed

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Quantico, VA 22134

Robert W.

Job Details: 06/13/2022

Didnt order belt on last ticket Ordering Belt to complete repair.; ordrng 1 W11239857 (Belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Norfolk, VA 23508

Carl A.

Job Details: 06/13/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near New Market, MD 21774

Ricky E.

Job Details: 06/13/2022

"installed part and verified operation, unit cks ok.."

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Germantown, MD 20876

Ricardo S.

Job Details: 06/13/2022

Replaced parts.. unti tessted and rf burner working ok

We serviced a

WHIRLPOOL FREEZER

Model WRSA71CIHZ01

Near Boyds, MD 20841

Ricky E.

Job Details: 06/13/2022

"tech line leon... installed parts, unit cks ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/13/2022

Wrong Harness to washer received Cooktop Harness. Reordering the Washer Harness. ( Advised the Office that the cx wants a call.); ordrng 1 W11591637 (HARNS-WIRE)

We serviced a

KITCHENAID BUILT-IN REF

Model KBFN502ESS02

Near Lewes, DE 19958

Frederick R.

Job Details: 06/13/2022

"CX complaint is over temp warning and low ice sometimes. Inspected/tested and verified complaint. Ran test 2 and got following temps. RC 62/37/35 and FC 13/5/-2 over last 6 hrs. Ran SS test 10 and all fan working as well as 3way valve. 120v to inverter and 5vdc to signal wire(compressor turns on but was really hot. Condenser fan running. Ordering compressor, RC evap, UV drier and coupler all CBE P&L. CX also has a left hing issue that is not covered. LED lights issue is covered P&L under Scode for LED replacement. Returning with control board just in case and will charge CX if needed. Unit is built in so CX being charged for 2nd tech. Cannot reschedule at this time. Returning with pre-id control just in case. 3CT SS JOB CX was charged, SC and 2nd Tech; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10485980 (hinge-door) and 1 W11553229 (RC evaporator)"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Edenton, NC 27932

Branden R.

Job Details: 06/13/2022

"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/13/2022

Replaced the hood vent fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID BUILT-IN REF

Model KBFN502ESS02

Near Lewes, DE 19958

Frederick R.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, MD 21015

Neil H.

Job Details: 06/13/2022

cx complaint leaking in the rc found pan warpped replaced the the cover and drip pan steammed the drain and removed ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, VA 22947

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Chantilly, VA 20152

Carl R.

Job Details: 06/13/2022

"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed dishwasher from underneath the kitchen counter, Removed lower dish rack and Removed original heater element and spray arm. Removed 2 plastic fasteners. Installed 2 plastic fasteners and new heater element put unit back under counter and checked for leaks. No leaks. Unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23221

Joseph D.

Job Details: 06/13/2022

"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Prince Frederick, MD 20678

Shane B.

Job Details: 06/13/2022

cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near ,

Daniel J.

Job Details: 06/13/2022

complaint not dispesning ice or water customer replaced filter now dispensing water went to removed ice tray found froze over steamed out ice room ice tray was forzen in place not along auger to move ice out; ordrng 1 W11415785 (fill tube) and 1 W11185686 (ice trey)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23221

Joseph D.

Job Details: 06/13/2022

"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Washington, DC 20009

Shawn D.

Job Details: 06/13/2022

cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Washington, DC 20007

Shawn D.

Job Details: 06/13/2022

arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/13/2022

"Replaced heater duct/ heater, rear bulkhead, dryer motor and blower wheel . tested unit. vibration / noise seemed to go away . job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Richmond, VA 23225

Joseph D.

Job Details: 06/13/2022

"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Goochland, VA 23063

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not washing. Did confirm found wash motor reading 8.4 ohms but control is only sending 2vac surges to the motor. Will need to return with control and sump just incase ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Alexandria, VA 22310

David J.

Job Details: 06/13/2022

Cx complaint unit not cooling. Inspected unit and found door is not sealing on top of door. Looked around whole unit and found a huge hole in outside of cabinet. Where the cabinet was compromised and bent. Called techline and documented. 7733865996.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Richmond, VA 23225

Joseph D.

Job Details: 06/13/2022

"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, PA 17601

Justin L.

Job Details: 06/13/2022

cx complaint unit not spinning was able to access unit and found that the motor had seized. was able to remove and replace with pre-id unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Winchester, VA 22603

Danny R.

Job Details: 06/13/2022

"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Virginia Beach, VA 23451

Jason T.

Job Details: 06/13/2022

"Arrived on site, upon inspection of the tub, found the mold slightly separated from the tub itself... could cause a leak from heat expansion. Advised cx tub on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11409866 (Tub Assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Aldie, VA 20105

Ezra M.

Job Details: 06/13/2022

"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ellicott City, MD 21043

Shane M.

Job Details: 06/13/2022

installed new door. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Falls Church, VA 22046

Christian C.

Job Details: 06/13/2022

Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20723

Robert L.

Job Details: 06/13/2022

"upon arrival not sounded normal, heard cx video replaced fan motor and blade per previous, found liner damaged and not filled properly where fan bracker mounts opening large and holding bracket allowing housing to vibrate more than normal, called tech line (joel) 7733864470, they saw pic and recommended mastic squares to pad out bracket to muffle noise, would need 4 of part#4318168, but cx is addiment about replacing unit, so do not order any partsa unless cx calls back for noise complaint"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Aldie, VA 20105

Ezra M.

Job Details: 06/13/2022

"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Camp Hill, PA 17011

Bernard M.

Job Details: 06/13/2022

"Replaced heater using vanstock W11537778 for service pointer #11540964, ran test cycle and the unit heated and no leaks were found. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Rockville, MD 20852

Julian H.

Job Details: 06/13/2022

CX complaint about unit freezing items around back top shelve not making ice or dispensing water temp on arrival RC37* FC2* explained CX to avoid placed items closed to back wall and damper vent noticed that bail arm was set on 'off' position 90* with icemaker pushed down and cycled bypassing t&h cycled and filled with water dispenser working as well

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near McLean, VA 22101

Christian C.

Job Details: 06/13/2022

Arrived at cx house. Unit needs sump motor not just diverter. Ordering sump motor. Putting refund of parts toward sump motor. Cx paid in full.; ordrng 1 W11178672 (sump motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP350PAAW6

Near Annville, PA 17003

Justin L.

Job Details: 06/13/2022

cx compleaint unit not draining. was able to access unit and found no saved codes. ran drain and could hear items in pump. used shop vac to clear water and debris and ran through diagnostic with no issues. unit now operates as designed collected for service call only no further work needed

We serviced a

KITCHENAID DBL WALL OVEN

Model KGRS505XBL03

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2022

"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Waldorf, MD 20603

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/13/2022

"Installed sump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP350PAAW6

Near Annville, PA 17003

Justin L.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near King George, VA 22485

Tanner B.

Job Details: 06/13/2022

"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fairfax, VA 22033

Carl R.

Job Details: 06/13/2022

"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed dishwasher from underneath the counter and remove the lower rack and spray area. Removed 2 plastic fasteners and remove original heater element. Replace with new heater element and 2 plastic fasteners.. replaced spray arm lower rack. Tested unit, Unit is working properly."

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Fairfax, VA 22031

Christian C.

Job Details: 06/13/2022

Cx complaint unit leaks from underneath. Inspected unit no error codes. Ran through service cycle. No issues no signs of leaks. Found water damage on floor coming from cabinet underneath sink. Bottom of cabinet also water damage. Some water found around inner door showing tub gasket not sealing properly. Door does not open past 90 degrees.; ordrng 1 W11177741 (tub gasket)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Drew B.

Job Details: 06/13/2022

replaced the parts needed snd now ran no issues checks good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML75011HV10

Near Camp Hill, PA 17011

Bernard M.

Job Details: 06/13/2022

"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS04

Near McLean, VA 22101

Christian C.

Job Details: 06/13/2022

Installed parts. Sections sealing properly. Cx paid for labor.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Fairfax, VA 22031

Christian C.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDB01

Near Lochearn, MD 21207

Keith H.

Job Details: 06/13/2022

cx complaint is no ice inspected unti and found the wiring from freezer door is damaged/spliced unit will need new door and 2 techs to install door; ordrng 1 LW10691237 (dor-fip)

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