Service History 1071 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/14/2022

"installed adjusters , tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit doesn't make ice and LEDs are out. Inspectedunit and found the freezer LED and all the upper LEDs in RC section to be out. Entered into service mode and ran test 56, error code E5 thermistor fault. There's ice inside ice maker but unable to harvest. Gave cx quote full repair and was paid in full. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 W10695459 (LED) and 1 W11239944 (LED harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Vienna, VA 22182

Jason A.

Job Details: 06/14/2022

CX complaint DW F6 E1 locked up. Replaced ACU & ran test wash. Unit is advancing & completed test wash. Start NORMAL cycle & DW is advancing > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, DC 20008

Samuel R.

Job Details: 06/14/2022

"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Waldorf, MD 20603

Robert A.

Job Details: 06/14/2022

Cx complaint that the unit is not cooling in the FC. I inspected the unit and confirmed the complaint. The temp is 55 in the RC. There is a loud buzzing sound coming from behind the evap. I ran test 3 and the noise was heard when I ran the RC evap fan. There is heavy frost on the evap. The FC is working working. The unit is not defrost allowing heavy ice to build up at the RC evap. The unit will need a new evap fan and temp sensor. I'm ordering the part for the return visit.; ordrng 1 W11033168 (fan motor & harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Westminster, MD 21158

Drew B.

Job Details: 06/14/2022

cx couldnt find recipt and is contacting wp for auth since they think its just around a year maybe under but need pop and told them to call for an auth for repair. of parts or both. etc.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Carl R.

Job Details: 06/14/2022

Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Frederick, MD 21702

Brian R.

Job Details: 06/14/2022

cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)

We serviced a

WHIRLPOOL MICROWAVE

Model MVWP575GW1

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21230

Shane M.

Job Details: 06/14/2022

cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, DC 20009

Samuel R.

Job Details: 06/14/2022

part was defective so repair was not made.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH06

Near Norfolk, VA 23508

Carl A.

Job Details: 06/14/2022

replaced evap fan tested unit works as designed called techline spoke with Austin as unit making a noise possible the freon flowwing through unit 7733875068

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Union Bridge, MD 21791

Brian R.

Job Details: 06/14/2022

replaced harness and turned unit back on. water came in and all pumps came on advised cx to let unit run the next 24 hours and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near McLean, VA 22101

Jason A.

Job Details: 06/14/2022

CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Justin S.

Job Details: 06/14/2022

job was completed

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2022

Cx complaint is that qfter the last repair the top oven has been taking 2 hours to preheat. Upon arrival I attempted to preheat the oven and found that after about 20 mins the temp had not gone above 140 per my thermocoupler. I also found that the broil element was not heating up during the preheat cycle. I removed the top cover and found that the P3-1 connector was not secured on both pins. I was only making contact on one of the connectors. I was able to reconnect the harness securely. I found that unit then preheated and held temp. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Richmond, VA 23233

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lancaster, PA 17601

Marc M.

Job Details: 06/14/2022

cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near South Riding, VA 20152

Daniel J.

Job Details: 06/14/2022

freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 06/14/2022

"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Herndon, VA 20171

Christian C.

Job Details: 06/14/2022

Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

customer stated that the unit wasnt draining and wasnt making any noise.. verified the issue and fnd the units pump is seized.. need part..; ordrng 1 WPW10581874 (pump-water)

We serviced a

KITCHENAID WASHER

Model KDPE334GPS0

Near Lancaster, PA 17603

Marc M.

Job Details: 06/14/2022

cx complaint unit not cleaning dishes properly an dtub leaving behind residue. inspected and found that the sump assembly is not pumping duirng cycle. unit will need new sump. also found that the segment display on the front panel is disrupted and not illuminating the screen. unit will need new display lens.; ordrng 1 W11178672 (pump&motor) and 1 W10858705 (cover) and 1 W11481723 (display lens)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint nut came off of clutch, verified issue, reseated nut to clutch with dab of locktite, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/14/2022

"cx compalint the unit is not washing dishes. checked unit and found that the drain pump has failed and the error code f8e4 is stored in the unit. tried to fix the float switch with no luck. the unit will need a new control, harness and switch to resolve the issue. try the control first. reordering a drain pump to replenish van stock. will need to return once parts come in.; ordrng 1 W11568793 (harness wire) and 1 W11462459 (control) and 1 W11497943 (drain motor) and 1 W11545764 (float switch), used 1 W11497943 (drain motor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Viola, DE 19979

Frederick R.

Job Details: 06/14/2022

CX complaint is ice falling out of dispenser and water dripping. Inspected unit and verified complaint. Found separator to be defective and not closing completely which is allowing warm air into freezer and melting ice. Ordering separator. . 8 in stock at Tribles. Rescheduled for the earliest date which is 6/27/22Separate issue. CX is now claiming original tech that came to her house put a little nick in her floor. Adding pic. I have been here several times and have never noticed it before but it is very small.; ordrng 1 W11423784 (separator)

We serviced a

N/A N/A

Model KECC567RWW01

Near Mountville, PA 17554

Marc M.

Job Details: 06/14/2022

cx complaint unit will turn off the left front element while in mid cooking cycle. found failure within triple contact infintie switch that is over heating during cooking and causing the unit to disengage the relay and disrupt power.; ordrng 1 WP9763765 (switch-inf) and 1 WP8286187 (elmnt-surf)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Ruckersville, VA 22968

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit not draining. Did confirm found check valve stuck. Reseated check valve near drain and unit is now as designed.

We serviced a

JENNAIR MICROWAVE

Model JMC2430IL01

Near Manassas, VA 20112

Robert W.

Job Details: 06/14/2022

CX Complaint is the light is out. Pulled unit and found loose connection reseatted and tested unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not heating, found element is open and thermostats are good. ordering element 335.82 total collected by check # 626; ordrng 1 WP3387747 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fayetteville, PA 17222

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the RC door gasket is not sealing. Upon arrival I found that the seal has a compressed spot in the about half way down on the lh side of the door. I was able to use my heat gun and reshape the gasket. Unit is now sealing correctly. Job complete

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Gainesville, VA 20155

Justin S.

Job Details: 06/14/2022

the door is open with the lock closed. dont see any damage to the strike. found a f5e2(lock) error code in memory. the unit needs the lock; ordrng 1 W11316250 (lock) and 1 W11316246 (switch)

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near North Beach, MD 20714

Shane B.

Job Details: 06/14/2022

complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Arlington, VA 22205

David J.

Job Details: 06/14/2022

Cx complaint unit wont heat. Found that the temp sensor on the bottom drawer is open and needs to be replaced. Going to order a sensor and replace that first. Going to bring the other parts back as well. Will charge Cx for sensor and labor on return visits ; ordrng 1 W10720530 (Bottom drawer sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Waterford, VA 20197

Ezra M.

Job Details: 06/14/2022

"installed gasket, verified good seal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Chantilly, VA 20151

Justin S.

Job Details: 06/14/2022

found the leak in the cabinet after pressurizing the system. the unit is not holding pressure long. the leak is at the front right side of the cabinet between the freezer and refrigerator where the hinge can attach(pic). can hear the air flow from the location and spraying the soap and water there makes the location bubble. called tech support and spoke with a sterling. unit is under review. file number 7733878605

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Manassas, VA 20112

Robert W.

Job Details: 06/14/2022

"CX Complaint is the unit will not start up. Inspected unit and found error code for door switch, Tested unit and unit would start up pulled door panel and ohm out switch and found switch faulty. Ordering Door switch; ordrng 1 WPW10653840 (Door switch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 06/14/2022

"Cs icemaker not making ice, i found the icemaker not cycling, replaced icemaker , icemaker cycles now but water valve is restricted not allowing good water flow, replaced water valve tested unit, unit is now working properly. advised customer to allow 24hr72hrs for icemaker to make good ice."

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20002

Mitchell H.

Job Details: 06/14/2022

got to unit and found issue to be with the rear panel hitting the blower wheel. not any sort of motor belt or pulley issue. took panel off and tried to push it back to original but it is too warped and is causing noise when drum is being turned. ordering all parts to replace back panel proerly.; ordrng 1 w11519684 (heater seal) and 1 w11519685 (heater chanel) and 1 w11519687 (heat pad) and 1 w11544342 (spoiler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22306

Justin S.

Job Details: 06/14/2022

cannot find this unit in the store. checked lowes system and this unit was canceled already. called the office and was told to leave the door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lexington Park, MD 20653

Shane B.

Job Details: 06/14/2022

installed ice make and tested it. it cycles but does not fill. i can hear valve running. water line is clogged. i can not get it to clear. unit needs ne waterline. scheduled with office for 6/167733878911; ordrng 1 W11415785 (water line)

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, VA 20171

Christian C.

Job Details: 06/14/2022

Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)

We serviced a

KITCHENAID FREEZER

Model KFXS25RYMS0

Near Oakton, VA 22124

Christian C.

Job Details: 06/14/2022

Cx complaint unit has ice on bottom of freezer. Inspected unit found FC section has ice build up from evap. Bottom of evap to drip pan is also frozen over. Ran test 6 and heater runs. Checked drain behind unit and it has the duck bill drain. S38253 Will need p trap drain. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that ice is still getting stuck in the chute door. I inspected the unit and confirmed the complaint. I called WP techline before and they recommended slowly removing the cup to allow all ice to fall before the ice chute door closes but that does not work. I thoroughly explained the situation to the cx, they will call the WP to discuss a solution. I called WP again to document the situation. The unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2022

"replaced inner and outter hinges, tested, unti working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Sterling, VA 20164

Richard B.

Job Details: 06/14/2022

"CX complant. Washer fills and dosent stop. Inspected unit and found overflow error code. Found valve defective and failing. Replaced valve and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elkridge, MD 21075

Emmanuel R.

Job Details: 06/14/2022

"Cs racks in the unit rolls foward when they try to us it, I inspected unit and found it out of level , leaning forward alot. I adjusted the feet and tried to level it as much as possible. Advised customer the counter is too shallow so i cant push unit all they way back so i can secure it with anchoring screw and the sub floor is too low ,feet on the unit are extended all they way. Cs will be calling a carpenter to resolved bad fitment."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Carl R.

Job Details: 06/14/2022

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/14/2022

"cx complaint that units cycle is not getting cancelled, as per https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11525545-revb.pdf solution is to connect to wifi for over the air update to fix this problem."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/14/2022

"CX Complaint is the unit has low water flow at dispenser. Inspected unit and found unit isnt getting enough water pressure to unit found a shark bite with a thin copper line feeding water to unit, Ohm out valve and vale is good pulled filter and pressure didnt change checked resvoir and its good not frozen. advise cx to have a plumber come and correct supply to unit"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Rochelle, VA 22738

Kyle A.

Job Details: 06/14/2022

Cx complaint of cracked lid. Did confirm replaced lid and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 06/14/2022

cx complaint of unit grinding checked unit to find that gear case grinding called techline spoke with Kirt was advise to not move forward with repairs as unit needs to be researched as to why it is marked as filed scrap 7733883294

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Richmond, VA 23233

Eric F.

Job Details: 06/14/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/14/2022

"CX complaint Rc too warm, frost on the back.Inspected unit, confirm defrost issue in the Rc. ran test 128, found software version 6.0.0. Called tech line, spoke to Butch (sr 7733875900), he advised to replace evap cover and main control board and to follow directions on sp W11329116C for the defrost sensor. The amount of frost and ice on the evaporator cover was too much, the cx must to at least partially defrost the unit. Called office and scheduled return for 6/18/22 with **COUNTS**. Parts and 2X labor covered by S27311. Marked pre id parts to be used on return; ordrng 1 dbl lbr"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, DE 19701

Taylor F.

Job Details: 06/14/2022

Lowes picked up unit this morning. Unit is not on site.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/14/2022

We serviced a

KITCHENAID RANGE

Model KSEG950ESS3

Near Hampton, VA 23664

Lucas R.

Job Details: 06/14/2022

"replaced convection fan, new baffle already in unit, heated to 425 on convection, noise did not return, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/14/2022

unit had a leak few weeks ago bray and scarf came out and replaced heater (gold fitting) installed new heater with the silver coloring with the exposy tested unit checked for leakds and also checked connectors to make sure they was secure no faults during testing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stafford, VA 22554

Tanner B.

Job Details: 06/14/2022

"CX Concern the unit making loud audible noise coming from under unit where condensor coil is .. i found the cover under the unit mishaped and possibly causing the noise.. the condensor is vibrating in that area against bottom / floor or top/ floor of RC liner .. needs cover , clips and mastic to correct issue ..; ordrng 1 W10897560 (bottom cover) and 4 489396 (clip)s and 4 W11553819 (mastic)s"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near North Beach, MD 20714

Shane B.

Job Details: 06/14/2022

complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Frederick, MD 21702

Brian R.

Job Details: 06/14/2022

cx complaint is with unit making a zapping or buzzing sound and when running the lights dim at times. says also unit vibrates against cab and might be issue as well. checked fan and ran unit multiple times. heard sound once but it was quick. she had a recording but kinda hard to pick up and pin point issue. adjusted unit as best it could be with pre drilled holes. advised we can drill more holes or enlarge either. we ran unit a bunch more and it was quiet as can be. she advised to leave it alone now it adjusted in case it was that and they will see what happens and if needed we will look at it again when we come back for other unit.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

"cx complaint throwing an error code. put unit into test mode & confirmed it. found F3E2 F5E2 F9E1. i went to run test cycle, confirmed unit not draining proper. took drainpump filter out & found a bill blocking flow of water. remove bill, retried test cycle. unit completed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near York, PA 17402

Sal R.

Job Details: 06/14/2022

CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Leesburg, VA 20176

Richard B.

Job Details: 06/14/2022

"CX got notified about a possibal issue. Inspected unit and found element needs replacing due to posssibal faulty grommetts. Replaced heater and tested unit. Working as designed. Good spray pressure , Good drain. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near Chesapeake, VA 23324

Austin D.

Job Details: 06/14/2022

"cx complaint the unit creating forst inside the unit. found the gaskets falling out of the doors. the doors are warped so that the gasket can not seat all the way. therefore, the unit will need new doors with gaskets to resolve the issue. ordering both doors and a nameplate. will return once the parts come in.; ordrng 1 LW10636232 (door white with gasket) and 1 LW10636404 (freezer dor with gaseet) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS5

Near Bowie, MD 20716

Shawn D.

Job Details: 06/14/2022

"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, VA 20171

Christian C.

Job Details: 06/14/2022

Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Mount Joy, PA 17552

Drew B.

Job Details: 06/13/2022

replaced all parts tested and no issues and checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Westminster, MD 21157

Marc M.

Job Details: 06/13/2022

ticket is linked to a whirlpool stand up freezer howveer the cx called for service on a samsung fridge. cancel call

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 06/13/2022

"Installed new gearcase, clutch , leg ,.. recalibrated unit and ran diag. unit is now working as designed . job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Selbyville, DE 19975

Michael E.

Job Details: 06/13/2022

"CX complaint: leaking from IM and door gaskets starting to split. Tested and verified complaint. IB at 20 degrees, FC at 3 dgerees and RC at 38 degrees. Filled IB with solid ice, then was running over and out of unit. Ordering dual valve, damper, and 2 RC door gaskets. Rescheduled for 6/20 AM prefered.; ordrng 1 67006322 (water inlet valve) and 1 WPW10127427 (control) and 2 W11378944 (RC door gasket)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Odenton, MD 21113

Alexander D.

Job Details: 06/13/2022

replaced control. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near York Haven, PA 17370

Bernard M.

Job Details: 06/13/2022

Cx address is wrong. Cx will caal for reschedule

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/13/2022

"upon arrival, cust stated had breaker replaced last week, dryer has not tripped breaker since. replaced overlay, verified sound working properly, all buttons working normally."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/13/2022

installed burner head restrictor kit. Issue with flame on only left front power burner persists. Need to call WPTL tomorrow. Please send shop job; saved tckt

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/13/2022

Installed the Bake Ignitor to the Lower Oven. Pre Heated the Oven. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/13/2022

Cx complained of door issues. Inspected the unit and found the bottom of the rc door right side is broken. Unit needs new door. Cx will call and speak with wp; ordrng 1 LW10858417 (ss door rh)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/13/2022

"replaced top, drum, blower wheel and housing per prior diagnosis. Tested unit and it is working as designed. No more sounds. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, MD 21703

Ricky E.

Job Details: 06/13/2022

"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Gerrardstown, WV 25420

Danny R.

Job Details: 06/13/2022

installed parts chewxksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Virginia Beach, VA 23453

Carl A.

Job Details: 06/13/2022

"cx complaint of unit not draining,checkedu nit to find no error codes at ths time ,cfound the connector on drain pump not fully seated reseated conncetor tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 06/13/2022

"rc gasket out of place, found liner seperating at top of rc door, not holding gasket in place correctly. ordering door. also ordering sealant to go around liner and shell around fc door due to gaps.; ordrng 1 LW11258473 (fc door, stainless) and 1 WP482338 (adhesive)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/13/2022

CX rescheduled for net monday 6/20/22; schdld next appmnt for 6/20 MON !

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Portsmouth, VA 23701

Anthony D.

Job Details: 06/13/2022

"cx complaint unit not draining checked unit found f8e1 long fill code and f9e1 long drain code, had cx assist in unstacking dryer to acess washer drain pump checked good at 20ohms water valves checked good reassembled washer restacked dryer with cx help ordering control and pressure sensor for return visit; ordrng 1 W11316246 (pressure switch) and 1 W11583890 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Richmond, VA 23236

Joseph D.

Job Details: 06/13/2022

"replaced cracked icemaker, unit no longer leaking."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, VA 22043

Emmanuel R.

Job Details: 06/13/2022

"Cs ja refrig fz door not closing sealing, Replaced RH and LH freezer door rails, inspected unit. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 06/13/2022

"Per previous diag I was able to access and replace the gear case, motor, shifter and splutch. I then tested the unit and it now functions as intended without any errors or leaks. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/13/2022

"Installed new idler pulley and belt, tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 06/13/2022

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Yorktown, VA 23693

Lucas R.

Job Details: 06/13/2022

"replaced heater, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Robert W.

Job Details: 06/13/2022

"CX Complaint is the unit door not closing properly and shelf not staying in place. Inspected unit and found the RC door not closing properly found the upper door hinge loose tighten and tested door is now closing properly, Also found shelf in door not secured in place properly reseatted and unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Washington, DC 20009

Samuel R.

Job Details: 06/13/2022

cx complaint unit isnt leveled.inspected unit and could confirm cx complaint.leveled unit and unit is now working properly

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Westminster, MD 21157

Marc M.

Job Details: 06/13/2022

ticket is linked to a whirlpool stand up freezer howveer the cx called for service on a samsung fridge. cancel call

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Norfolk, VA 23513

Carl A.

Job Details: 06/13/2022

"cx complaint of unit not draining ,checkedu nit to find the following error codes F5E3 door lock issue,replaced door lock from truck stock tested and calibrated unit wormks as designed; ordrng 1 W11307244 (Lid Latch), used 1 W11307244 (Lid Latch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rockville, MD 20852

Julian H.

Job Details: 06/13/2022

CX complaint about unit just failed found a pc of the ring tub hanging out not cause by CX checked level & suspension resistance worked ok put unit on test mode no errors found is just defective materials on tub ring; ordrng 1 W10849477 (ring-tub)

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