Service History 1070 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Laurel, Delaware 19956

Michael E.

Job Details: 06/23/2022

"CX complad unit leaking back left side. Tested unit and verified complaint. I found the inner piece that secures the inlet had not been tightened. I corrected the inlet, tested unit and it is now working properly. Job is complete"

We serviced a

JENNAIR MICROWAVE

Model JMV9196CS4

Near Parkton, Maryland 21120

Marc M.

Job Details: 06/23/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

icemaker clumpingn together removed ice tray water running down back side of ice maker into tray freezing ice cubes toegether replaced icemaker and also water valve found shft oon right side door hinge loose not holding stady when opening and closing door ordering right side hinge W11409290 17 in upper marlboro; ordrng 1 W11409290 (hinge right side)

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS00

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

installed control kit with blower and temp sensor tested fan noise normal and both ovens heating properly

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

unit not going into spin cycle clothing wet at end of cycle checked stator found screw missing and also rotor stuck to drain pan reinstalled screw and checked faults ran diag unit agitated and pun no faults stores after diag cycle paid service fee by credit card

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Sterling, Virginia 20165

Ricky E.

Job Details: 06/23/2022

"installed element update kit, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/23/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/23/2022

replaced drain tube then cleared ice in freeezer but still hve water dripping out of gasket tried soaking it uo for 10 minutes but still slowly dripping so infomred cx wants water drys up in gasket/drips all out there wiill be no more water leaking. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/23/2022

We serviced a

AMANA DRYER

Model NED4655EW1

Near Clinton, Maryland 20735

Robert A.

Job Details: 06/23/2022

I installed the ordered part and tested the unit for cx. The unit is working as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Clinton, Maryland 20735

Robert A.

Job Details: 06/23/2022

I installed the ordered part and tested the unit for cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Baltimore, Maryland 21230

Kevin P.

Job Details: 06/23/2022

unit is in warranty and less than 30 days per receipt p.o.p. saved to quik pics; ordrng 1 LW10912110 (dor-fip ff ss) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW4

Near Bel Air, Maryland 21014

Milton J.

Job Details: 06/23/2022

"CX complaint unit not spinning and making noise. Inspected and found a F7E9(Locked Rotor) code stored. Attempted to manually spin and can hear the shifter plus motor powered but not spinning in test 12. Is agitating in test 14. Basket will not free spin. Removed the rotor, stator and clutch and basket still not free spinning. Slider moving freely. Gearcase seized. Discussed findings with MR and in agreeance. Unit needs new Gearcase plus Slider to be sure. Also replacing Rotor and Stator(covered under entitlements) be be thorough and sure weren't damaged trying to force basket. Quoted CX for repair. CX paid $120 for diagnosis but is upset with overall cost versed age of unit and wants to discuss with Maytag/Whirlpool before moving forward. **2Count for Gearcase!** -MJrob; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/23/2022

"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/23/2022

"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."

We serviced a

WHIRLPOOL FREEZER

Model WRF550CDHZ07

Near Chantilly, Virginia 20151

Richard B.

Job Details: 06/23/2022

"CX complant. Frost in fridge and door alarm not working good. Inspedcted unit and unit will need rails installed due to rails prohibiting door from being pulled tight and sealing without pushing door when close to closed, Found door alarm not turned on , Turned door alarm on and will have CX monitor for return trip, Further work needed, RB; ordrng 1 rivetgun (rivet gun 1/8in rivets)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Windsor, Virginia 23487

Anthony D.

Job Details: 06/23/2022

cx complaint unit tripping gfci chrecked unit found 122vac at outlet polarity is correct compressor pulling 1 amp called techline spoke adrian SR#7733952041was advised to tell customer to have gfci looked at and to refer cx to service pointer w11525530 in service matters also found difuser shuttering and gasket on door not sealing properly steamed gasket door sealing properly ordering difuser to complete repair; ordrng 1 W10814173 (difuser)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Forest Hill, Maryland 21050

Milton J.

Job Details: 06/23/2022

Appointment for Heating Element SP. Installed new Heater as sent by Pre-ID. Tested and is functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, Maryland 20707

Neil H.

Job Details: 06/23/2022

cx mentioned after i called tech line that the unit has made noise since IR repaired unit and adjusted the bottom frame and i looked at the part ordered which is thin paper and had no effect on the noise and looked fine no issue tech line said if cx has anymore issues order w11553819 because cx was confused on why he needed another visit unit working and sounds fine.-sr number

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Baltimore, Maryland 21239

Shane M.

Job Details: 06/23/2022

"cx complaint the unit isnt draining & isnt washing proper. found a extended hose on drainline, also found a kinked hose where drains. removed hose. unit now draining. found error codes for temp valve, shifter, drive motor. got underneath. found gearcase oil. i also found unit looks to be in a flood. water residue. 2 ct of labor needed. bringback all parts from today.; ordrng 1 W11454741 (gearcase) and 1 W11497303 (drive motor) and 1 W11158830 (capacitor) and 1 285565 (agitator) and 1 WP21366 (spanner nut) and 1 WP389140 and 1 W10780045 (suspension) and 1 W11170318 (control) and 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Smithfield, Virginia 23430

Anthony D.

Job Details: 06/23/2022

"cx complaint unit not cooling checked unit found rc temp at 52 degrees and fc temp at 27 degrees also found evap covered in ice thermistor tested at 17kohms covered in ice called techline spoke with bruce was advised to replace thermistor and if problem happens again replace control, replaced thermistor tested unit working as designed advised cx to monitor for next couple of weeks and to alow 24hrs for unit to cool"

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Clarksville, Maryland 21029

Robert L.

Job Details: 06/23/2022

"cx complaint very loud in spin, cx had video, can hear bearings gringing when spun by hand, all other ops ok, washplate came off, suspension good, will need tub job, ordering tub, basket, rotor and stator...all parts CBE, collected $120 ch#7797...cx owes $330 labor on return ...2 count 2 tech labor charged accordingly; ordrng 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WPW10419333 (stator) and 1 280146 (rotor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Phoenix, Maryland 21131

Milton J.

Job Details: 06/23/2022

Appointment to replace heating elememnt as SP. Installed new Heater sent by Pre-ID. Tested unit and functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Centreville, Virginia 20121

Richard B.

Job Details: 06/23/2022

"CX complant. Fridge making noise , Inspected unit and founsd evap drip tray warped and holding water , Found deli drawer gasket failed and not sealing, Found evap fans hitting ice making noise , Will need thawed out , Evap drip tray Very difficult to install this , deli drawer front and both evap fans with thermisters. CX calling kitchenaid for parts and labor concession. Further work needed, RB; ordrng 1 W11457241 (pan drip kit 72.27) and 1 W10864519 (ice box adapter 261.73) and 1 W10815669 (door drawer front 416.01)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Manassas, Virginia 20110

Richard B.

Job Details: 06/23/2022

"CX complant Washer not washing clothes , Inspected unit and found washing machines actuater is out of splutch And is the type prone to failure per service pointer.. Replaced actuater and checked valve assemblys. Both supply lines flowing good water. Tested machine on cold water wash and unit has good water flow. Checked hot water wash and same flow. Job completed, no leaks, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 06/23/2022

Cx complaint door slams down. Was able to access unit and verify complaint. Removed unit and found failed left side hinge. Was able to replace with pre-id and test unit and unit now checks good no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 06/23/2022

As per previous visit was able to access unit and replace part unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Gloucester, Virginia 23061

Gill G.

Job Details: 06/23/2022

replaced lid. tested. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hardyville, Virginia 23070

Gill G.

Job Details: 06/23/2022

cx complained of same fault code as before F2E2 and said issue has not been resolved and does not want to pay for repair. cx is going to call whirlpool for help. no service provided.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 06/23/2022

replaced element per Technical Service Pointer #: W11540964. tested nd the unit is not leaking

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 06/23/2022

cx says the unit is making noise. put the unit into diagnostics and ran test 3 and the cx confirmed that is the noise. the noise is from the damper. the unit needs the damper replaced; ordrng 1 WPW10479155 (damper)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 06/23/2022

"cx says the unit is not starting a cycle. found the unit is not engaging the door lock. replaced the strike with vs and tested. the unit is now filling washing and draining good. dont see any leaks. the unit is now good; ordrng 1 W11545309 (strike), used 1 W11545309 (strike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/23/2022

"installed new harness, fan and thermisitor . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/23/2022

"cx complaint random f3e8 , limited access to components, stacked in closet, found f3e8(NTC), f4e4(L2) ran diagnstics and passed, L2 error usual sign of control issue or power supplu, cant acess terminal block, quoted $622.75 for control and NTC, cx to way options, collected $120 AMEX........ 2 tech if cx calls for repair; ordrng 1 W11038309 (cntrl-elec) and 1 W10834236 (sensor NTC)"

We serviced a

JENN-AIR COMBO

Model JMW3430WS01

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 06/23/2022

cx says they set him up for the racks are falling out even though they arent. the racks are very loose where the cx has it but it is at the bottom of the oven not where its support to fit. looked at info for W10811020 and the sliding racks are not the same. there are no rear or front tabs. called tech support and spoke with an andrew. tech said this is out of range for the serial number and cx service told the cx wrong information.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Yorktown, Virginia 23692

Jason T.

Job Details: 06/23/2022

"Cx complaint, noises during wash-spin cycle...verified during manual agitation. Ordering gear case to complete the repair. Scheduling return visit for Friday 07-01-22, cx agreed; ordrng 1 W11449841 (Gear Case) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, Maryland 21044

Justin S.

Job Details: 06/23/2022

when i arrived the unit was plugged in. found the rc evap had a little ice on it so put the unit into diagnostics and ran test 90. the compressor remained on. replaced the orion board and tested again. the unit is in test 90 but did turn off this time. replaced the 3 way valve and filter. vacuummed the system down and filled to weight. checked for leaks. ran test 40 and the unit is cooling down good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/23/2022

"installed main control, valve and vent fan, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Annapolis, Maryland 21401

Andrew H.

Job Details: 06/23/2022

"Customers complaint is the units not spending the clothes out and lid will not stay down. Inspected unit I found the lid is cracked at the supports so when the lid is pushed down it sticks up in the rear keeping the door locked from latching. But when you push down on the back left corner of the lid to hold it down the door will lock. Inspected unit found f0e 3 overload error code f0E5 off balance error code. And F5 e2 error code lid lock will not unlock. I ran test mode found the basket very off balance. The making noise. I checked under unit unit is not leaking oil at this time. But I do have play from the wash plate to the gear case shaft. I quote a customer for replacing the lid, the gear case, slider, and wash plate,. Customer did not want to repair unit at this time and pay for service call with credit card; ordrng 1 W11259006 (Lid) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/23/2022

"Cx complaint unit oven door is falling off, unit is not level, and Left Front and Right Front burners take a long time to ignite. Inspected unit found right hinge of door not in holder. Secured both hinges to oven. Leveled uniit. Tested all burners. Just the Left Front and Right Front burners take a while to ignite. Ordering burner caps, burner heads, igniters, and spark module. Igniters not in stock.; ordrng 1 W11344538 (burner caps) and 2 W11344539 (burner head)s and 2 W11573760 (igniter)s and 1 W11319687 (spark module)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

crisper drawers not seal found crisper pan bowed and damge to paltter shelf delivered saturday within 30 day window; ordrng 1 W11563405 (platter) and 1 W11084821 (cover) and 1 W11401419 (assy light)

We serviced a

WHIRLPOOL ICE MAKER

Model WRF560SEHZ00

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/23/2022

CX complaint unit making ice inconsistantly. Said it didn't make ice that much for a couple days and then today dropped 3-4 batchs. Inspected and found ice maker in mid cycle when checked. Probed for voltage and then ice maker started. Something keeps stalling ice maker. Installed new ice maker and control a couple times along with then door switch and ice maker harness once. Going to order the Evap Harness that the ice maker harness plugs to thinking there might be a continuity issue with then wires off the harness for the ice maker. Also returning with Pre-IDed Thermistor and Evap Thermistor to replace with evap harness despite no temp issues in FC but issue has been on going so checking all boxes. -MJrob; ordrng 1 WPW10487766 (Evap Harness) and 1 WPW10383615 (Evap Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Rockville, Maryland 20851

Israel R.

Job Details: 06/23/2022

Customer complaint unit is not level the right side is not leveling. I inpoected unit and found the pin had come off and needs to be put back. I reseated the pin and tested unit is now leveling. Unit is back to normal operations.

We serviced a

KITCHENAID OVEN

Model KODE300ESS04

Near Edenton, North Carolina 27932

Austin D.

Job Details: 06/23/2022

cx complaint the unit is not turning on. checked unit and had 14 vdc supplie to the ui and ui unresponsive. repalced the ui and tested operation . unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

unit freezing food in fridge section customer had unit in show room so it would stop freezing removes from showroom resets breaker and units compressor kicks on after a shorot period of time below set temp entered diag showing 71 in showroom and nconfirmed went o test compresor unit didnt start exited out cycle valve ordering control and evap with thermistors; ordrng 1 W11610999 (evap) and 1 W11574770 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/23/2022

"placed data logger, units temps normal. 40 fridge, 10 freezer. all fans running. no icemaker errors. valve working properly , ice bin sensor working properly. test 57 no errors norayosay@gmail.com; schdld next appmnt for 6/30 THU pm"

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 06/23/2022

came out to replace the control on the unit. disassembled the unit as needed. re

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, Maryland 21239

Shane M.

Job Details: 06/23/2022

cx complaint shes missing 3 shelfs. looks like cx is right through tribles schematics. ordering 3 i believe to be missing.; ordrng 1 W10814193 (shelf) and 1 W11256433 (bin) and 1 WP2262441 (shelf) and 1 W11392905 (shelf)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, Virginia 20110

Richard B.

Job Details: 06/23/2022

"CXcomplant. Washer not working correctly, Prior diagnosis found conntrol board was needed, Installed control board and tested unit after a calibration cycle . Machine agitates , spins , drains as designed. No leaks, Machine working as designed job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KEMC377KSS04

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/23/2022

"Installed new lh and rh torsion spings. reinstalled outer door and tested unit. torsion spoings do not have as much tension w/ outer door on . new design isnt as strong as original.. upon testing the door the rh side is binding. disassembled door 5 times and reassembled. still binding.. while doingh that , bottom two screws that hold outer door stripped, replaced w/ bigger screws. lower rh silver bracket screw stripped as well. replaced that screw as well. all three of those are now tight, except the rh lower part of door loose causing binding.. i could not adjust door properly. needs another pair of eyes.; saved tckt"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Smithfield, Virginia 23430

Anthony D.

Job Details: 06/23/2022

cx complaint unit has scratches on stainless stell of control checked unit found scatches as cx stated ordering control panel to complete repair; ordrng 1 W10913685 (control panel)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Heathsville, Virginia 22473

Gill G.

Job Details: 06/23/2022

replaced motor. tested. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9050XW00

Near Baltimore, Maryland 21230

Kevin P.

Job Details: 06/23/2022

"cx complaint unit stopped mid cycle and wont restart unit chimes and flashes wash light twice when trying to start a cycle. found water temp sensor error 3-2, then long fill 8-1, and long drain 9-1. found wiring to temp sensor dangling which i reconnected and unit now starts a cycle, ran rinse n spin to verify unit is filling and draining properly. unit tests good, collected 120 service call by cc. job complete"

We serviced a

WHIRLPOOL FREEZER

Model GI5SVAXVL01

Near Baltimore, Maryland 21213

Shane M.

Job Details: 06/23/2022

installed new arm. unit working properly.

We serviced a

MAYTAG OVEN

Model MER8700DS1

Near Richmond, Virginia 23223

Chris B.

Job Details: 06/23/2022

called tech line spoke with kurt found bake elm red wire was melted to elm replaced spade connecetor and replaced elemnt tesetd unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Manassas, Virginia 20112

Richard B.

Job Details: 06/23/2022

"CX complant, Errror code keeps coming up , Inspected unit and found overloaded error code F0E3 . Measured valves and way out of range , Resistance should be 790 to 840 and avearge 1020 to 1052 . Changed valve and noticed when disconnecting supply lines the wall shutoff for cold would not fully shut off . Advised CX to seek out a plumber and have cutoffs serviced. After installing valves , Checked supply lines and no leaks , Machine working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Goochland, Virginia 23063

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint tub damaged on bottom rear of unit. Inspected unit, found additional damage to drip tray, ordering drip tray, requesting 2 count tub job on return visit.; ordrng 1 W11550169 (Drip Tray) and 1 2countjob (tub job)"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

spoke with manager on duty informed she doesnt think its broken but the towels are clean ran diag cycle unit locked filled agitate and spun no errors occured ifnormed manager

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WDT970SAHZ0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/23/2022

installed tines and stoppers with spray arm diag sounded normal than tested again water hitting the door harder when top spray arm is going and quiet short time for lower empay tub noise coming from diverter opened door during diag found lower spray arm in same postion three times ordering spray arm and sump; ordrng 1 W10837249 (spray arm) and 1 W11087376 (sump)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bowie, Maryland 20715

Alexander D.

Job Details: 06/23/2022

was able to get unit pulled out but still had a hard time because the back left foot was down and catching on floor boards. had to pull unit out as far as i could then reach my arm in a small gap to screw the foot back in to get unit out. cx installers who said it came out easy only pulled it out halfway and didnt find that problem. from what cx is telling me unit washes fine but doesnt drain everytime. replaced heater and drain pump from sump asm ordered. tested unit. at step7 unit ended cycle without draining. washmotor ran fine the whole time including during step7 but its supposed to run drain pump at same time. may just be an issue with diag cycle bc ive had units do this but worked fine in normal operation. advised cx to monitor and call back if issues persist. cont in sticky notes.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, Maryland 21230

Kevin P.

Job Details: 06/23/2022

"installed basket, spanner nut, and drive block and spun basket holding the outer tub in place by the tub ring and the basket still spins out of round. either both baskets are bent out of rou nd or the gearcase has a defect, ordering a new gearcase 73 @ trbls; schdld next appmnt for 6/30 THU !"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, Virginia 23669

Jason T.

Job Details: 06/23/2022

"Cx complaint, will not spin the clothes out at the end of the cycle, no error codes. During manual testing found drive motor slipping, ordering motor to complete the repair. Scheduling return visit for Friday 07-1-22, am appointment required. Cx does not use email...must call cx on phone.; ordrng 1 W11497303 (Drive motor (cbe))"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Columbia, Virginia 23038

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint unit doors not sealing properly. Found freezer door gasket malformed, not sealing properly against mullion. Reformed gasket with heat gun, tested unit, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 06/23/2022

came out to repalce the switches on the cooktop. one switch that was ordered was incorrect and we will need to return to replace that switch. reordering the back rear element switch. will return once the part comes in.; ordrng 1 w10911303 (switch)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hampton, Virginia 23661

Jason T.

Job Details: 06/23/2022

"Cx complain, excessive shaking during wash-high speed spin, no error codes found. Suspension is weak, during manual agitation test, verified gear case and motor slipping. Ordering parts for the return visit, cx will be called to schedule a return visit. Per cx does not use email.; ordrng 1 W11454741 (Gear case) and 1 2count (2 count) and 1 W10890624 (Drive motor) and 1 W11239857 (Drive belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 06/23/2022

replaced right side endcap lid now staying attached

We serviced a

WHIRLPOOL OVEN

Model KDRP467KSS07

Near Manassas, Virginia 20112

Richard B.

Job Details: 06/23/2022

"CX complant. Oven not getting hot enough , Inspected uunit and oven door needs hinges and gasket , Electric element measures in range . Sensor measures in range Ordering oven control , Only oe in stock upper marlboro. RB; ordrng 1 8186393 (control 256.40)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Hampton, Virginia 23666

Jason T.

Job Details: 06/23/2022

"Cx complaint, fridge not cooling properly, ice not dispensing cubed-crushed ice, found air duct return frozen up. Ice door not closing properly causing warm air to migrate, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WP2152713 (Solenoid) and 1 WPW10317991 (Auger Motor) and 1 WPW10169511 (Coupling) and 1 W11195669 (Ice Door)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Burke, Virginia 22015

Robert W.

Job Details: 06/23/2022

Replaced sump and tested unit no leaks and unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Manassas, Virginia 20112

Richard B.

Job Details: 06/23/2022

"CX complant. Dishwasher not working . Prior diagnosis found unit needs door switch , Installed door switch and same issue. Console difficult ti navigate , Installed new console and machine working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Woodbridge, Virginia 22193

Richard B.

Job Details: 06/23/2022

"CX complant. Dryer not heating. Inspected unit and found dryer getting 123 and 123 volts with 246 across the poles. Heater is good, Thermal is good as well as TCO . Tried dryer and dryer is heating fine on all settings. Dryer venting good as well, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 06/23/2022

cx complaint is he thinks unit runs to long as he says he always hears unit running. all day and all night. took temp readings of 0 in freezer 37 in FF. evap clear and looks good. tested and checked and went over unit with cx and how unit runs and informed there is always something in unit thast will be running at times. as of now unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 06/23/2022

"Cx complains about a noise, inspected unit, tub, motor and belt cks ok, the unit make too much noise on spin.. the gearcase not working. order parts. MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 w11449840 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Laurel, Maryland 20708

Neil H.

Job Details: 06/23/2022

complaint unit reset and wont move drum unit needs new control board 8802 is bulding unit is in call number on file to get maintenance to meet.; ordrng 1 W11574590 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clinton, Maryland 20735

Robert A.

Job Details: 06/23/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KFIS29BBMS00

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/23/2022

Follow up on previous technician notes. Went to install glass shelf that is damaged. No glass shelf damaged in refrigerator. Both cx and I couldn't find the damaged glass. Please contact cx or previous technician to get proper parts. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, Virginia 23666

Jason T.

Job Details: 06/23/2022

"Cx complaint, will not finish a wash cycle, no error codes. During manual agitation test, verified motor slipping. Scheduling return visit for Friday 07-01-22, cx agreed.; ordrng 1 W11497303 (Drive motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, Virginia 23321

Anthony D.

Job Details: 06/23/2022

cx complaint that unit will not start checked unit to find thermal event at terminal block advised cx to have electrician fix issue and call office when done to schedule return vistin for diagnosis

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Camden, North Carolina 27921

Austin D.

Job Details: 06/23/2022

"cx compalint the unit is not turing on or drying. checked the unit and found that the thermal fuse was open. repalced and tested the unit. advised cx to have the vents cleaned out for better performance.; ordrng 1 wp3392519 (thermal fuse), used 1 wp3392519 (thermal fuse) from stock"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/23/2022

"MW vent does not suck up steam. Talked with cx about the air vent to the microwave. The microwave is working as designed, no fault codes. Used the paper test to determine the air pull. The air vent are more covering the rear of the stove more so the than the front. So if the cx is cooking in the rear of the stove. The steam /smoke will go up. When using the front burners for cooking. The steam/smoke will just rise normally. No. Problem found. Unit is working as designed. No parts used."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Hummelstown, Pennsylvania 17036

Justin L.

Job Details: 06/23/2022

With the help of FG was able to safely remove unit and replace part. Found bulb to be defective and will need reordered. Spoke to ML and setting return for Tues July 5 2022.; ordrng 1 WPW10440740 (light bulb)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 06/23/2022

cx complaint unit isnt cleaning dishes. inspected unit andf entered into diag and found error code f6e1. cleared code and ran a auto test. as soon as unit got to the wash cycle i could hear the pump sounded dry. opened door to find almost no water to unit. drained unit and found the shut off valve for the water supply. found valve to be seized. cant open it fully or close fully. cx needs plummer. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/23/2022

"replaced door, heated gasket, verrified seal."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/23/2022

"cx complaint unit not heating, checked unit found L2 missing at terminal, voltage as followed, L2-N 6 vac, L1-N 123 vac, L1-L2 107 vac, advised cx to contact electrician, also found door hard to close, adjusted strike to allow proper closure, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Newport News, Virginia 23605

Jason T.

Job Details: 06/23/2022

"Cx complaint, cubed-crushed ice not dispensing, per cx had stated the ice container will not turn with loose ice. Also found the auger motor shaft-yoke turns by hand. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11310391 (Auger Motor) and 1 WPW10309864 (Divider) and 1 W11185686 (Ice Bucket)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FVSS1

Near West Friendship, Maryland 21794

Justin S.

Job Details: 06/23/2022

"before install i checked error codes. found a f9e1(slow drain) and a f8e2(incoming water under 90f). cx says the unit has been leaving water in the tub after every wash but they have noticed the control will black out after a couple hours in the wash cycle. the thermal fuse(cx), drain pump(cx), inlet valve(cx), float switch(cx), hose with check valve(cx), main control(via). called tech support and spoke with a rob. he said to replace the fuse with pigtail. cx has a second W10258275 fuse to replace. replaced the fuse and ran the diagnostic again. the unit failed with a f8e2(>90) again. cx needs to leave the hot water heater on. file number 7733957492"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/23/2022

"cx complaint no power, found 120v at terminal, 120v into control, no LED on control, replaced control from pre-id, found bushings gone on heater replaced heater from pre-id, found unit had been leaking onto motor, while testing when motor came on it shorted main control again, sump seized and shorted due to leak, all parts and labor covers under S17304, ordering sump and control; ordrng 1 W11416362 (sump) and 1 W11410062 (control)"

We serviced a

JENN-AIR FREEZER

Model JF36NXFXDE01

Near Severna Park, Maryland 21146

Andrew H.

Job Details: 06/23/2022

Customers complaint is the unit is making too much ice and ice is dropping down behind the bin onto the bottom of the freezer cabinet. Inspected unit found the alarm extension is attached the alarm is attached ice maker is full to the brim and overfilling spilling out of the bin. I checked the bail extension and the bail arm. They are attached and I'm able to shut the ice maker off. I'm finding that the ice maker is not sensing when the bail arm is going up to keep unit from making too much ice. Unit will need new ice maker and bailarm. Ordering parts. Part does not show in stock at tribbles.; ordrng 1 W11397192 (Ice maker)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 06/23/2022

"CX complaint is that the RC is freezing water . I found that the unit is opperating as designed. CX is placing items next to the damper causing produce and vegetables to freeze. I found that the Thermistor is ohming out a 7800 ohms in a 38 degree cab. I took temp readings with a thermacupling and found temps in the RC at 39. I called WP Tech Line and spoke with Joel. I was able to explain my findings and it was suggested to turn the FC temp up to 3 and the RC temp to 39. Monitor the freezing in the RC over a 2-3 day time frame. If freezing contiunes CX is to turn the RC temps up 1 degree and continue to monitor temps. Per WP Tech Line , unit is opperating as designed. Please see SR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/23/2022

"junit unresponsive. found l1 line not connected at terminal, no power to unit. reconnected, ran diag cycle."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS2

Near Winchester, Virginia 22602

Ezra M.

Job Details: 06/23/2022

"leaking. found unit was leaking from door and from distribution motor. unit will need new sump assy. cust does not want to proceed with repair, has another dishwasher already."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Boyce, Virginia 22620

Ezra M.

Job Details: 06/23/2022

"new gearcase delivered defective, excessive movement in shaft. spoke with scott w/ techline, sr#7733951880 reordering gearcase.; ordrng 1 w11449841 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Oakton, Virginia 22124

Carl R.

Job Details: 06/23/2022

"Grinding or Rubbing Noise - Top Load Washer. Cx had a recording of the sound. I listen to the sound and determined that the splutch or gear case is needed. Lifted the washing machine and removed the cover and and belt, and nut. Removed old splutch. Installed new splutch, belt, and cover. Put unit in spin test. No Noise. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/23/2022

"upon arrival unit was unplugged, plugged unit in, pulled amp draw, compressor reading .1 amps, spoke with AR advised to check heater if heater is good, order sealed system components to complete repair. also ordering control for back.; ordrng 1 WPW10143759VP (drier-uv -) and 1 W10913906 (coupler) and 1 4387444 (evap repair) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11546692 (evap) and 1 W11504448 (lockring) and 1 W11506620 (lockring) and 1 W11566891 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Springfield, Virginia 22153

Robert W.

Job Details: 06/23/2022

"CX Complaint is unit is leaking water. pulled FC evap cover and found the drain pan is not sitting right bent up to allow water to drain properly, checked drain tube and its working properly ran wire down drain hole and its clear, Checked door seals and there sealing properly. Put evap cover back in place and unit is working properly."

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Dover, Pennsylvania 17315

Drew B.

Job Details: 06/23/2022

helped BM and removed shppping bolts

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Alexandria, Virginia 22309

Robert W.

Job Details: 06/23/2022

CX Complaint is the unit isnt cooling at all. Inspected unit and found fans are working but isnt isnt cooling at all. Pulled unit out found compressor not running at all tried to ran up compressor in diag and nothing is happing. Tested power to orion board and its getting power. Replaced orion board and compressor tried turning on but is making a really hight pitch buzzing noise then cuts off. Compressor i believe is locked up. Ordering Compressor and drier and coupler; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Drier) and 1 W10913906 (Coupler) and 1 TWOCOUNT (TWO COUNT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Stafford, Virginia 22556

Robert W.

Job Details: 06/23/2022

CX complaint is the unit isnt making ice. Inspected unit and found error code E5 for temp sensor on IM.Tested ice level sensor and fans all are working properly Pulled IM and found temp sensor mis reading and replaced IM cycled power and unit is making ICE.

We serviced a

WHIRLPOOL OVEN

Model KDRU767VSS01

Near Stafford, Virginia 22554

Robert W.

Job Details: 06/23/2022

"CX Complaint is the unit is giving error code F3E0 unit shuts down, Ran diag test and found senor is reading properly sensor is new and is ohming good. Unit will need appliance manager to fix issue.; ordrng 1 WPW10496839 (Appliance manager)"

We serviced a

KITCHENAID FREEZER

Model KBBR306ESS01

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/23/2022

"replaced all leds, tested, unit working as designed."

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