Service History 1066 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/14/2022

CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfax, VA 22032

Carl R.

Job Details: 06/14/2022

"Pulled unit from wall, tilted unit back, removed cover, motor, splutch harness. Removed gear case. Removed plastic cover and bolt. USE SPANNER WRENCH TO REMOVE SPANNER NUT. INSTALLED NEW GEAR CASE SPLUTCH KIT BELT, BOLT AND WASHER. CKEARED CODES. UNIT PRODUCED A F7E1 CODE. NEEDS ACU. ; ordrng 1 W11519742 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, DE 19701

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre ID. Called parts warehouse. Tested unit and unit is working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2976AEM03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

cx comnplaint unit is leaking from underneath. inspected unit and found the inlet valve is leaking. qouted cx for full repair and cx approved repair. scheduled cx for 6/17/22.; ordrng 1 W10865826 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Fairfax, VA 22031

Carl R.

Job Details: 06/14/2022

"Original door had dent on it. Removed original door. Replaced with new door. Unplugged power supply, and turned off water supply. Tested for leaks and water supply. No leaks found and water delivered. Power works properly. Treated door seal. Unit working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near York, PA 17402

Sal R.

Job Details: 06/14/2022

CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS2

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 06/14/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the control, sensor, and spark module tested and inspected for proper use unit now functions normally"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leesburg, VA 20175

Justin S.

Job Details: 06/14/2022

the unit is not locking the lid. the unit needs the lid lock; ordrng 1 W11307244 (lock)

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS5

Near Bowie, MD 20716

Shawn D.

Job Details: 06/14/2022

"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ08

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2022

Cx stated that she did not call us. She received a notification about the visit and just thought it was a courtesy call. Unit is still functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Richmond, VA 23223

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Vienna, VA 22182

Jason A.

Job Details: 06/14/2022

CX complaint DW F6 E1 locked up. Replaced ACU & ran test wash. Unit is advancing & completed test wash. Start NORMAL cycle & DW is advancing > JJ

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/14/2022

"cx complaint aig-refrigerator door wont close , checked unit found gasket folding over itself , steamed gasket real good and checked for proper seal ,found cam not allowing door to shut smooth replaced with new pre id cam and tested unit is now sealing like its designed too . cx agreed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20016

Samuel R.

Job Details: 06/14/2022

replaced part per service pointer

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Stone Ridge, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSBS25INBL01

Near Falls Church, VA 22043

Jason A.

Job Details: 06/14/2022

CX complaint FRIGE not dispensing ice. Full ice bin. Auger motor is getting 120VAC but is locked up & iced up. Used hairdryer to thaw out. Used lube. Test cubed & crushed ice & water dispense > JJ

We serviced a

AMANA RANGE

Model AEP222VAW4

Near Chestertown, MD 21620

Jonathon C.

Job Details: 06/14/2022

"cx complaint, visibly damaged parts. replaced parts per prior diag. unit in landlords office. no access to power. unable to test. visible damage repaired. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 06/14/2022

replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Richmond, VA 23223

Jason T.

Job Details: 06/14/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Newark, DE 19711

Taylor F.

Job Details: 06/14/2022

repalced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/14/2022

Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Herndon, VA 20171

Christian C.

Job Details: 06/14/2022

Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Towson, MD 21204

Keith H.

Job Details: 06/14/2022

installed new control and console tested it unit is working

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM9

Near Hummelstown, PA 17036

Fred G.

Job Details: 06/14/2022

"cx complant unit will start cycle but wont wash. inspected unit and entered it into diag and found error codes f4e3, f7e1. removed sump to find the wash motor conncector was not fully seated in the socket. pushed it in and reinstalled. ran auto test and unit now checks good."

We serviced a

WHIRLPOOL COOKTOP

Model n/a

Near York, PA 17408

Sal R.

Job Details: 06/14/2022

CX canceled call after discussing the age of the unit and pricing points. I am movign on.

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/14/2022

"cx complaint cooktop lights not turning off, steam cleean not starting, checked unit found constant 120 vac to p 10 on control from RF infinite switch, replaced switch, lights turned off, clean function enabled, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/14/2022

Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/14/2022

Cx stated that the unit had already been swapped out by the builder. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Viola, DE 19979

Frederick R.

Job Details: 06/14/2022

CX complaint is ice falling out of dispenser and water dripping. Inspected unit and verified complaint. Found separator to be defective and not closing completely which is allowing warm air into freezer and melting ice. Ordering separator. . 8 in stock at Tribles. Rescheduled for the earliest date which is 6/27/22Separate issue. CX is now claiming original tech that came to her house put a little nick in her floor. Adding pic. I have been here several times and have never noticed it before but it is very small.; ordrng 1 W11423784 (separator)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Sparrows Point, MD 21219

Milton J.

Job Details: 06/14/2022

Complaint strike broke. Gentleman working the lobby told me they cancelled and unit as been fixed. No service provided. -MJrob

We serviced a

JENNAIR OVEN

Model JDS1750FS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/14/2022

"CX complaint keypad stopped working, F2E1 on display, smoke coming out from oven.Ran test mode, confirmed error. Removed console, found all connections ok. Cooling fan tested ok. Ran a 500F bake cycle, the unit worked and didn't smoke but F2E1 came back. Ordering console W11039015; ordrng 1 W11039015 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT1L1TZYW00

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/14/2022

CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Herndon, VA 20170

Richard B.

Job Details: 06/14/2022

CX complant. Door not aligned. Inspected unit and found screw snapped off hinge that goes through hinge into door. . Will need door right hand and new screws. for door hinge. Tried reoving screw but snapped off flush. Further work needed. RB.; ordrng 1 W10800806 (door) and 2 W11189635 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Milton J.

Job Details: 06/14/2022

"CX complaint unit not dispensing ice. Busted out ice bin and large sheet of ice on underside. Installed new Dual Valve, Ice Maker, Ice Maker Harness and Ice Bin as previously ordered. Tested unit and went through harvest filling ice maker mold. Discussed with CX and she said since I was there to install the door switch she hasn't had any cooling issues. Unit is functioning properly. -MJrob"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ2

Near Richmond, VA 23238

Joseph D.

Job Details: 06/14/2022

"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/14/2022

cx complaint unit is making noise. inspected heard the noise as soon as it was turned on. found the rear drum rollers and idler pulley were seized. replace them with preID parts. tested unit and unit checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/14/2022

cx complaint the unit is closing all the way in freezer. checked the unit and found that the rails were not allowing the unit to close al the way. replaced the rails and removed allice. advised cx to open freezer door from the center. unit is running as designed.

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Arlington, VA 22205

David J.

Job Details: 06/14/2022

Cx complaint unit wont heat. Found that the temp sensor on the bottom drawer is open and needs to be replaced. Going to order a sensor and replace that first. Going to bring the other parts back as well. Will charge Cx for sensor and labor on return visits ; ordrng 1 W10720530 (Bottom drawer sensor)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE900HSS00

Near Timonium, MD 21093

Keith H.

Job Details: 06/14/2022

cx complaint is one day unit was giving error inspected unit put into daignsotics found f3e0 error only on 6/7/22 / i tested it at 350 it worked fine and no errors showed cx is going to keep an eye out and if they call back order sensor

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Dumfries, VA 22026

Robert W.

Job Details: 06/14/2022

CX Complaint is the unit feels like the temp is rising in both sections. Advise CX of charges and CX stated unit has extended warranty advise CX to contact warranty company have unit dispatched properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/14/2022

"Cx complains that the unit nto drianing, inspected unit and found a bad conneciton on drain pump. reset power, unit tested and washer machine draining fine"

We serviced a

KITCHENAID FREEZER

Model KFXS25RYMS0

Near Oakton, VA 22124

Christian C.

Job Details: 06/14/2022

Cx complaint unit has ice on bottom of freezer. Inspected unit found FC section has ice build up from evap. Bottom of evap to drip pan is also frozen over. Ran test 6 and heater runs. Checked drain behind unit and it has the duck bill drain. S38253 Will need p trap drain. Cx paid for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit leaks. Inspected unit and found water leaking from the heating element. Removed unit from under counter and noticed water stains on the floor. The brass bushings had deteriorated inside causing the leak. replaced heater W11537778, using pre-id parts, ran test cycle and the unit heats and no leaks were found. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Columbia, MD 21044

Robert L.

Job Details: 06/14/2022

"cx complaint noises, leaking at dispenser, door uneven, temp conecerns, found temps 39/2, flushed water dispenser dripping stopped cx to monitor, with cx assistance, releveled unit now door even, unabe to verifiy noise cx to record, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Bear, DE 19701

Andrew W.

Job Details: 06/14/2022

"Cx complaint is dryer making scraping noise. tested and verified complaint. checked diagnostics for error codes and found F2E1 and F4E3 error codes. UI had a stuck button but ran the diag test and it cleared the problem. Dryer was also having restricted air flow that was corrected with adjusting the vent pipe on the back of the unit. Tested dryer for more error codes and heard the scraping sound, exposed drum and motor and checked for objects in felt lining, check rollers and belt and pulley that showed signs of dust and wear but not the source of the sound. the sound is coming from the motor as it builds and lowers speed. Ordering motor which is covered part, also ordering dryer repair kit. rescheduled for 6/27/22; ordrng 1 W11126010 (motor-drve) and 1 4392067 (dryer repair kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Rainier, MD 20712

Israel R.

Job Details: 06/14/2022

"F8E1 Long fill no fill. Customer complaint unti is not finishing cycle it gets stuck on wash. . I tested the unit and the found F8E1 error and wash light blinking. Ran test and the washer completed the cycle. Calibrated. Ran rinse and spin and the unit filled then started drainnig and it kept draininig when the water was all out. Ordering control, valve, acturator and drain pump. Call custoemr when control is available.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL WASHER

Model MVWC425BW1

Near Columbia, MD 21044

Robert L.

Job Details: 06/14/2022

"cx compalint leak, small amount infront of unit, no errors, ran diagnostics, leaned unit, no leaks , run marks down back panel, filled unt to top in clean cycle, drained, leaned still no signs of leaks, possible splash over from off balanced loads,"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Hampton, VA 23669

Lucas R.

Job Details: 06/14/2022

"cx complaint unit not cooling, checked unit found fc temp at 24 degrees, partial frost pattern, and ice clump on evap, all fans operational, compressor pulling 1.1 amps, called techline spoke with steve sr7733883915, advised sealed system issue, either restriction or compressor issue, ordering parts for sealed system repair, saled system tech needed for return visit, cx unhappy with unit, referred to customer service.; ordrng 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Portsmouth, VA 23704

Zachery R.

Job Details: 06/14/2022

"cx complaint icemaker is loud during operation, verified loud icemaker motor, replaced icemaker, tested, unit working as designed. advised cx to wait 24-48 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/14/2022

"CX complaint Rc too warm, frost on the back.Inspected unit, confirm defrost issue in the Rc. ran test 128, found software version 6.0.0. Called tech line, spoke to Butch (sr 7733875900), he advised to replace evap cover and main control board and to follow directions on sp W11329116C for the defrost sensor. The amount of frost and ice on the evaporator cover was too much, the cx must to at least partially defrost the unit. Called office and scheduled return for 6/18/22 with **COUNTS**. Parts and 2X labor covered by S27311. Marked pre id parts to be used on return; ordrng 1 dbl lbr"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HW07

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/14/2022

i was able to access unit and replace the interlock. tested unit and now unit checks good. door opens with a touch of a button everytime.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL1

Near Columbia, MD 21044

Robert L.

Job Details: 06/14/2022

"cx complaint not washing well, found no errors, filter clean, ran diagnostics, ofund long stretches of sump humming but no water movement, found upper spray arm never moved, replaced sump from pre-id, tested all ops ok"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lusby, MD 20657

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit not cooling properly. she said fridge is a little cool but not cold and freezer will not freeze items, IM only made ice once. when i arrived unit was on coldest settings. my prob shows 60/30. i see no ice build up on evap. i found the compressor is running. my meter shows it pulling .67amps. unit has a SS issue. ordering compressor and evap. cx wants unit replaced and has medications in the house that need to be refridgerated. i gave her whirlpoosl care number and advised she call them and home depot. schedule with SS tech when parts are avilable.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (lok ring) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Severn, MD 21144

Dustin F.

Job Details: 06/14/2022

"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Millington, MD 21651

Alexander W.

Job Details: 06/14/2022

"CX stated unit not starting or doing anything tested inspected and verified cx complaint found control defective and upon further inspection found heater defective replaced main control from pre-id parts and heater from VS ordering TCO kit cannot resched at this time due to SO part.; ordrng 1 280148 (TCO kit) and 1 WP3387747 (heater), used 1 wp3387747 (heater) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Baltimore, MD 21229

Shane M.

Job Details: 06/14/2022

"cx complaint throwing an error code. put unit into test mode & confirmed it. found F3E2 F5E2 F9E1. i went to run test cycle, confirmed unit not draining proper. took drainpump filter out & found a bill blocking flow of water. remove bill, retried test cycle. unit completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60HXSS6

Near Columbia, MD 21046

Robert L.

Job Details: 06/14/2022

"cx complaint unit stops after few minutes, start and washing flashing, found door getting pushed open from failed rails not locking in place, replaced rails from pre-id, releveled unit tested all ops ok,....parts and labor covered under s-22916"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC24C8EYY02

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/14/2022

Installed parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Toano, VA 23168

Jason T.

Job Details: 06/14/2022

"Cx complaint, not draining, found loose connection at the drain pump housing, verified vac voltages. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hagerstown, MD 21742

Danny R.

Job Details: 06/14/2022

unit has a f10 e5 amd f 10 e 3 code vax vent motor bad abd diverter motor leraking; ordrng 1 W11416362 (sump motor) and 1 W11416460 (wax motor .)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Columbia, MD 21045

Robert L.

Job Details: 06/14/2022

"cx complaint starts locks unlocks and starts counting down, found water to unit, not filling, ordering main control, valve and pressure switch; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (switch-wl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near ,

Frederick R.

Job Details: 06/14/2022

CX complaint is loud noises coming from fridge. Inspected and verified complaint. The unit has 2 noises and CX had one recorded. Isolated noises to evap fan motor/blade and damper. Both noises are verified and not normal. Ordering evap motor/fan and damper. All parts in stock. CX reschedule for Wed 6/22/22; ordrng 1 WPW10594329 (control) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Millington, MD 21651

Alexander W.

Job Details: 06/14/2022

CX stated unit not heating inspected tested and verified cx complaint found defective bake element replaced with pre-id part went to test unit found control defective not sending other half of 120 down to element. ordering control cannot resched at this time due to SO part.; ordrng 1 W11567368 (control)

We serviced a

JENNAIR RANGE

Model JGS9900CDB01

Near Norfolk, VA 23513

Carl A.

Job Details: 06/14/2022

replaced all parts tested unit works as designed

We serviced a

JENNAIR RANGE

Model SEG196

Near Washington, DC 20009

Mitchell H.

Job Details: 06/14/2022

cx complaint units fan switch fell apart and no longer working. inspected unit and confirmed. old switch has seperated and can no longer be put back together. the switch is no long available as well. talked to Ken and we are going to try a solution on ordering a newer style rocker switch and form it to the old housing or just put a newer style housing/switch kit on the unit. please keep part as pre id as we are unsure if it will work. cx paid service call and will owe labor and part on return if it is used.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/14/2022

"cx complaint filter stuck, found stuck filter, assist cap missing, cx said it never had one, was able to break free, replaced cx supplied filter, referdback to jennair for cap replacement, left part number to order if needed, valve under sink to reduce pressure when changing filter if needed, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Saint Leonard, MD 20685

Shane B.

Job Details: 06/14/2022

complaint is the unit not spinning. confirmed complaint. i can hear motor running and unit is heating but drum does not turn. found belt is broken. replaced with preIDed part and tested again. unit is now working as designed.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Lanham, MD 20706

Dustin F.

Job Details: 06/14/2022

CX complaint: Flames Moving All over the place when Fan comes on.6/14/2022 - DF Found SP W11105867 relating directly to her issue. Ordered Motor Restrictor Plate W11106057 Via SP.; ordrng 1 W11106057 (Motor Restrictor Plate)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near McSherrystown, PA 17344

Marc M.

Job Details: 06/14/2022

cx complaint door ajar at times. inspected unit and found gap in gasket that was able to be heated and formed to seal. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near East York, PA 17402

Sal R.

Job Details: 06/14/2022

"CX complaint was that the tuni would not opperate. I found that the tuni is opperating as designed with no stored error code. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."

We serviced a

WHIRLPOOL RANGE

Model MGR6600FZ3

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/14/2022

"visibly damaged part. replaced part per pre id, gas off to house, unable to test but damaged parts are repaired. job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Phoenix, MD 21131

Keith H.

Job Details: 06/14/2022

cx complaint is unit arrived damaged. inspected unti and found dents in outer door; ordrng 1 W11416785 (outer door)

We serviced a

WHIRLPOOL OVEN

Model GW399LXUS06

Near Washington, DC 20001

Samuel R.

Job Details: 06/14/2022

ran gas meter and got gas reading.reseated gas burner in oven.tested unit and got no gas readimgs and unit performed good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/14/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice, found fill tube frozen, cleared ice and advised cx to continue use. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 06/14/2022

replaced optics tested im on test mode 15 working test57 01 test 45 filled

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Oakton, VA 22124

Jason A.

Job Details: 06/14/2022

CX complaint RANGE OVEN doesnt work - does nt maintain temps - light stays on. Verified complaint. All cooktop elements work. No error codes. Light turns off in diagnostics & sensor reads hi due to light being stuck on. bake & broil elements heat. Can enable / disable lights bake + broil in diagnostic mode. Relays are sticking. CX just had unit installed. Advised CX turn off breaker when not using oven. ACU factory back order > JJ; ordrng 1 W11542161 (ACUcontrol) and 1 W10833885 (sensor oven)

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Glen Burnie, MD 21060

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not working red lid lock light flashing and steady clicking noise from relay on control, found control clicking even without the lid lock plugged in and f5e1 lid switch error. re-ordering control and marking lid lock to be used on return visit; ordrng 1 W11502823 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the unit for Dye. Checked the Compressor Section. No Dye. Checked the Refrigerator Evaporator. No Dye. I then checked the Freezer Section. No Dye. Checked pressures on the unit. Low Side is at -15. High Side is reading 80 - 70 Psi. Unit will not hold a charge. Checked the Floor for Dye. No Dye found. I then shut the unit off to see if the pressures would equalized the pressure. Pressure equalized to 35 Psi on both sides. Per Whirlpool Techline this unit has been reported as Non - Repairable at this time. Cx is advised to call Whirlpool Techline.

We serviced a

WHIRLPOOL RANGE

Model KCGS550ESS01

Near Leesburg, VA 20176

Ezra M.

Job Details: 06/14/2022

"front right burner not lighting. metal stem in ignitor not visible. found pulled out of ceramic holder. replaced ignitor, tested, all burners igniting and working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Frederick, MD 21703

Ricky E.

Job Details: 06/14/2022

"customer stated that the unit made ice slowly.. verified issue and fnd faulty im t-stat.. replaced the icemaker, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/14/2022

"cx complaint unit leaking , checked unit found no error codes , while testing unit everything checked good , did find valve sticking open whenever unit calls for water , replaced valve and tested unit is running as designed with no leaks , let unit run a quick cycle and no signs of leaks . unit running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/14/2022

"installed Fc evap fan motor w/harness,, foundold motor scorching hot, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Edgewood, MD 21040

Neil H.

Job Details: 06/14/2022

unit wont even stop blinking cx said will call if they decide to have work done because they are replacing unit based on console and control no work performed

We serviced a

WHIRLPOOL MICROWAVE

Model MVWP575GW1

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Washington, DC 20002

Samuel R.

Job Details: 06/14/2022

cx complaint unit freezer light not working.inspected unit and found a bad door switch.also unit is missing freezer door badge W10876598 6 tribles w11396033 100 tribles; ordrng 1 W11396033 (door switch) and 1 W10876598 (badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/14/2022

"upon arrival icebox fan not running, and all other fans quiet, replaced icebox fan perprevios, reset power, t36 and t3 all fans working and quiet, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Keswick, VA 22947

Kyle A.

Job Details: 06/14/2022

Cx complaint of end of cycle signal being too quite and of the unit rattling. Did confirm the rattle due to dented blower housing causing it to contact the base of the unit and end of cycle signal is as designed. Will need to return with housing and collar.; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10314173 (Roller) and 1 WPW10344699 (Collar)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 06/14/2022

"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, VA 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Dryer making noise , Prior diagnosis found unit needs rollers and ideler . as well as blower seal kit. Installed rollers , blower seal and ideler and tested , Dryer is wquieter now, Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the unit will not heat in the oven or the burners. Upon arrival I found that the Incoming power into the unit was not correct. I found 119 V on the L1 side and only 18.8 V on the L2 side. I noted the issue on the Thank you card. Cx was not available and the unit was in a vacant house that is for sale. Job complete

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Paeonian Springs, VA 20129

Ezra M.

Job Details: 06/14/2022

"not defrosting fully. per service pointer, defrost thermistor replacement needed. replaced thermistor."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, VA 22180

Jason A.

Job Details: 06/14/2022

CX complaint DW not turning on even after breaker was reset. Unplug ui & closed door but no drain motor. Replaced console UI & Main control. Ran test wash - complete. Start NORMAL cycle & unit is advancing > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25401

Danny R.

Job Details: 06/14/2022

not all hiogh side parts are ordewred will need cap and trans as well; ordrng 1 W11545871 (trans) and 1 W11545871 (cap)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/14/2022

heater project removed old heater installed new tested through diag cycle no faults occured start was cycle let unit run and and wash motors turn on inspected for leaks none present

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