Service History 1066 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Wilmington, DE 19808

Frederick R.

Job Details: 06/24/2022

"CX complaint is loud banging noise in unit. Inspected unit and verified complaint. Found basket, outer tub, washplate and agitator defective. Something in outer tub broke off and damaged all parts. Ordering gearcse, basket, outer tub, washplate, agitator. Returning with washplate and slider. Parts to be shipped directly to CX house(tub and basket). Cannot reschedule at this time .. 2 CT tub and gearcase job; ordrng 1 W11449841 (gearcase) and 1 W11553312 (washer) and 1 W11614636 (agitator) and 1 W11178227 (basket) and 1 W11219115 (outer tub)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lanham, MD 20706

Shawn D.

Job Details: 06/24/2022

cx complaint unti wont work stays running so unplugged. inspected unit then plugged unit in and drain pumo stays running. canceled it out and it stopped. went into diag and checked for errors and had sensing and spin f0e2 error code. ran diagnostic and everything sounds good and is worrking but when spinning the top is jiggling and not inplace. reinstalled lid in holes and now its nice and secure. checked cx soap and she has a big container of soap that doe not say he on it snapped pic of soap. instructed them to get he soap and only use he. cx understands and is getting some. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYBL4

Near Wilmington, DE 19808

Frederick R.

Job Details: 06/24/2022

CX complaint is no cool. Replaced Compressor and condenser fan. Installed uv drier all per prior diagnosis. Tested each compoment step by step to make sure no leaks or restrictions.Verified I had neither and vac'd unit to 30 in for 15 mins. Pressure held after gauges closed. Filled unit with 5.75oz of R134a. Low side pressure held steady at 8psi. Informed CX to give it 24-48 for unit to reach temps and keep the doors closed until then. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Bowie, MD 20715

Alexander D.

Job Details: 06/24/2022

"cx complaint unit stopped midcycle, left water in tub and wont power back on. inspected unit and verified complaint. not even entering diagnostics. checked power supply at control and its getting proper 120v. diagnostic led on control is out. unplugged each component from control, still no led. ordering control; ordrng 1 W10920541 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23225

Joseph D.

Job Details: 06/24/2022

"replaced compressor, 68 grams of r600, unit cooling, full frost pattern, now working properly"

We serviced a

KITCHENAID OVEN

Model KSEG700ESS3

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/24/2022

"Cx complaint, during bake-broil cycle intermittent clicking noise, error code : F2-E1 stuck key. Verified failure during factory diagnostic test, ordering parts to complete the repair. Dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915661 (UI-Panel (cbe)) and 1 W11082269 (Control (cbe))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Wilmington, DE 19803

Frederick R.

Job Details: 06/24/2022

CX complaint is no ice. Inspected/tested and verified complaint. During testing I found the valve to IM not sending water. Went to replace valve and found it defective. Tried putting old valve back on but it was leaking from top fitting. Reordering valve. Also returning with pre-id harness CX has already paid for everything but the $110 labor on return. Rescheduled for 7/8/22.. Please put on cancellation listVerified CX email as dmtnonna@gmail.com; ordrng 1 WPW10420083 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Severn, MD 21144

Kevin P.

Job Details: 06/24/2022

"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint unit stopped making ice, unit wont advance ice maker when jumped. installed new ice maker and unit tests good, job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Springfield, VA 22153

Robert W.

Job Details: 06/24/2022

CX Complaint is the right door gasket not sealing. Inspected unit and found the right door gasket not sealing magnet stip has failed and isnt staying in door gasket. Replaced heated and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/24/2022

"cx complaint washer making a bad noise whilst washing now its getting wors checked unit found no error codes stored , uninstalled and found HEAVY amount of oil coming from gearcase took (pics) , unit will need new gearcase motor and clutch ordering all parts for repair sense how much oil was under unit , will return whats not needed , reinstalled and tryed to disassembled washplate could not remove washplate will order washplate so we can remove old gearcase . all electronics checked good drain pump ohmed out great . ordering gearcse and parts for repaier .; ordrng 1 W11393685 (gearcase) and 1 W10902814 (washplate) and 1 W10734521 (slider) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Kenton, DE 19955

Alexander W.

Job Details: 06/24/2022

CX stated unit is doing random things. tested inspected but cannot verify cx complaint checked for error codes unit has no error codes looked under unit for any sign of damage no signs of unit having any issues ran diagnostic mode cannot get unit to recreate noise. Told CX to take a video of unit making the noise. unit is working as desgined job is complete.

We serviced a

WHIRLPOOL WASHER

Model LAT8714AAM

Near Potomac, MD 20854

Roberto I.

Job Details: 06/24/2022

"CX complaint unit doesn't wash.Tested unit, noticied that only fill water and spins only at the end of quick cycle. On all the other positions of the timer or cycles doesn't do anithing, no agitation, only fill. Unit has a bad timer. Ordering timer WP22001252. Collected $376.53, balance due $125. Return visit 6/30/22; ordrng 1 WP22001252 (timer)"

We serviced a

MAYTAG RANGE

Model MER8800DE0

Near Wilmington, DE 19803

Frederick R.

Job Details: 06/24/2022

CX complaint is oven not heating up. Inspected/tested and verified CX complaint. During inspection found the bake element was defective and burnt. Element is CBE. quoted CX cost for repair. Replaced bake element from pre-id. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Potomac, MD 20854

Roberto I.

Job Details: 06/24/2022

"CX complaint the washer is noisy and doesn't wash properly.Ran test mode, no errors. Ran a test cycle, found gearcase noisy during agitation and also a noise from the belt that seems like is loosing the grip with motor pulley and drive pulley. The gearcase shaft has also a play and moves up ans down. I was unable to replacate any issue with the wash since everything seems to be working ok. Ordering gearcase W11449840, belt W11239857 and motor W11283592. Ple id splutch to be used on return. **2 COUNTS** per gearcase replacement; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 dbl lbr"

We serviced a

WHIRLPOOL WASHER

Model HAV4657EWW

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/24/2022

Cx complaint that the unit is leaking. I inspected the unit and confirmed the complaint. I found the drain pipe from the wall is overflowing/leaking when is drains alot of water. It is also connected to the sink which overflows as well. The cx will need a plumber to clear the drain pipe. I collected the service call fee.

We serviced a

MAYTAG RANGE

Model PER5750QAS

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/24/2022

Cx complaint is that the front touch panel is splitting. Upon arrival I found that the touch panel is worn at the buttons and allowing moisture into the control. Not all of the buttons are responsive. I am ordering the control and panel. Please contact cx when the p

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Arlington, VA 22207

Carl R.

Job Details: 06/24/2022

"Not Making Ice - Powering On - Freestanding Ice Maker. Installed water valve from previous technician recommendations. Unplugged unit, and turned water off. Removed lower cover to gain access to water valve. Removed 2 screws and Unplugged the water valve. Installed new water valve, lines screws and cover. Plugged in and turned on water. Unit working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/24/2022

"customer stated that the unit was giving an f8e4 error. float switch open.. this error was given when the unit was 1st ran after install.. fnd water in the pan, but the unit wasnt leaking.. the installers may have tipped the unit forward causing water from the manufacturing process to spill into the pan... unit is operating as designed..."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near McLean, VA 22101

Carl R.

Job Details: 06/24/2022

"F05 E03 code.Door is locked with clothes in it. turning off breaker over night did reset washer. Installed new control for fault code f5e3 from previous technician diagnosis. Pulled unit from underneath counter and unplugged the washing machine. Removed 3 screws and the lid. Removed the control from the front right corner. Removed all wire harness connectors, installed control, wire harness, lid and 3 screws. Tested unit with cx, unit working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Centreville, VA 20121

Ezra M.

Job Details: 06/24/2022

"evaporator mailed to cust, did not have any packaging in box, box damaged. evaporator tubes creased due to damage.; ordrng 1 W11578004 (evaporator)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Lanexa, VA 23089

Chris B.

Job Details: 06/24/2022

cx complaint unit stops mid cycle isnepected unit found f8e1 stored low glow found sedament in cold valve from well replaced valce tesedt unit error did not come back unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Spotsylvania Courthouse, VA 22553

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit found the temperatures set to max they are maintaining cx states that it runs alot like no defrost is occurring checked evap even frost pattern also barely any air coming out diffuser ordering parts ; ordrng 1 W11317276 (diffuser) and 1 W11558182 (Control) and 1 W11581973 (Harnesss)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Toano, VA 23168

Chris B.

Job Details: 06/24/2022

cx complaint unit will not heat to temp set inspecetd unit and all connector and elms found loose receptical at wall unit will pre heat sometimes and will not stay atb set temp for over hour advised cx to replace 240 receptical because of loose conection

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit removed and replaced the supports and pulley tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Glen Burnie, MD 21060

Eric W.

Job Details: 06/24/2022

cx complant of no lights jumped out fridge and freezer led no change unit will need new main led in fridge cx paid in full; ordrng 1 WPW10515058 (led)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Vienna, VA 22180

Christian C.

Job Details: 06/24/2022

"Cx complaint unit ui does not work at times and unit works on its own. Inspected unit found F2E1 stuck key, F5E2 door stuck closed, and showed FcE2 and FcE7. Some leds are bad on console so I believe they are F6E2 fill valve electrical problem, and F6E7 flowmeter. Ordering console and control.; ordrng 1 W11308811 (control) and 1 W11302461 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rocky Mount, NC 27804

Ronnie B.

Job Details: 06/24/2022

"recovered remaining refrigerant, removed and replaced filter/dryer, evap, and thermistor, installed coupler onto compressor. pulled vac to 30hg, verified no leak during leak down no change in pressure. charged with 4.24 oz of 134a, low side at 1psi amp draw .99, frost patternf forming. Filled gaps in cabinet with silicone, unit is working as designed."

We serviced a

JENNAIR REFRIGERATOR

Model JCD2389DTB

Near McLean, VA 22102

Christian C.

Job Details: 06/24/2022

Cx complaint unit is not dispensing ice. Inspected unit and found auger motor not secured to enclosure. Enclosure is cracked. Cx paid in full.; ordrng 1 WP61004881 (ice enclosure)

We serviced a

KITCHENAID MICROWAVE

Model KBHS179BSS00

Near Fairfax Station, VA 22039

Robert W.

Job Details: 06/24/2022

CX Complaint is the unit isnt working. Inspected unit and found unit is getting good power door switches are working. Cycled power and tested unit again and found the unit is showing cooking but not doing anything went into settings and found unit was in demo mode set to none demo mode and tested unit is working properly and heating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21217

Milton J.

Job Details: 06/24/2022

"Complaint unit not cooling. Inspected and found unit room temp with no frost pattern. Pulled a amp draw from the compressor and was 0.51 amps. Unit showing signs of a low charge. **SS Repair Needed!!** Ordering new Compressor, Evap, Drier and Coupler. -MJrob; ordrng 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 123456789 (Lokring Kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenwood, VA 22943

Kyle A.

Job Details: 06/24/2022

Cx complaint of unit not making ice. Did confirm break in harness. Will need to return to replace door.; ordrng 1 W11551458 (Ss freezer d9or)

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 06/24/2022

"customer stated that the unit was giving an error and the light stays on. verified the unit and error code of a F1E1. that error isnt listed in the tech sheet, but the unit says its a appliance manager issue.. will order and replace the ui and ap control...; ordrng 1 W11113848 (cntrl-elec) and 1 w11335275 (ui assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/24/2022

cx complaint unit making noise while running found the compressor and the condenser fan making noise raised unit because unit unlevel and sitting low causing heavy vibration and took and adjusted the condenser off floor unit sounds good now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Palmyra, PA 17078

Fred G.

Job Details: 06/24/2022

i was able to access unit and replace the evap harness and therminstor as per previous tech. tested unit and it began to build a frost pattern. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesterfield, VA 23832

John P.

Job Details: 06/24/2022

"CX complaint unit not dispensing ice checked unit found wire not fully seated on cabinet for ice maker causing ice to not be made, seated wire cycled ice maker and filled tested unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/24/2022

cx complaint is upper rack is falling on left side. adjuster is broken. unit is through costco and has extra year on it as well. advised cx to call them back and report to them so they can send us right ticket while we order parts as unit is covered. as soon as part is in and we get right ticket office will schedule.; ordrng 1 W10712395 (Adjuster Kit)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Lanham, MD 20706

Shawn D.

Job Details: 06/24/2022

"cx complaint rear right burner issue said there will be a flame under burner head when using so called for service. inspected unit then checked rear right burner and i do have signs of flame under bruner head. found burner head will not sit flat on the top it wiggles and the burner head is flat black from the soot from flame under burner head, i then switched the rear right buerner head to the front and its giving isue lighting. top is the main issue for this burner head wont light right away. ordering top burner head and 5 bezels for return; ordrng 1 W11051498 (top) and 5 W11240529 (bezels)s and 1 W11084058 (burner head rr)"

We serviced a

N/A N/A

Model LSQ9110PW2

Near Manheim, PA 17545

Sal R.

Job Details: 06/24/2022

"CX complai t is that the unti is smoking and is hot. I found that the motor is seezed. I am ordering 1 motor (WP8529896) and 1 run cap (WP8572720). Once the parts are avalioble ,please ahve someone form the office call to set a return date; ordrng 1 WP8529896 (motor 3@ tribs) and 1 WP8572720 (run cap)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 06/24/2022

cx complaint unit showing f9e1 error code and got most water out. inspected unit and conifmred then checked for errors and showed f9e1 checked drain pump and is good then checked drain line and found debrees are clogging from the years of use. snaked out tube got it free and flowing now. ran service cycle and it went through great and drains good. unit is good

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Lancaster, PA 17601

Sal R.

Job Details: 06/24/2022

"Per the previouse tech, I was able to access and replace both switches. unit test good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Arlington, VA 22206

Emmanuel R.

Job Details: 06/24/2022

"Cs unit is leaking water from under the unit, confiormed complaint, found the unit is leaking from the heater element bushing, replaced element and tested for leaks. unit is now working properly. Technical Service Pointer #: W11540964 Special project heater element replacement."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Hampstead, MD 21074

Justin S.

Job Details: 06/24/2022

cx says the unit started leaking and wasnt draining all the water out of the tub. cx says they have only been able to use power wash because the clothes dont come clean in any other cycle anymore. found the unit is leaking from the back. the hot water hose is dripping. when i tightened the hose the unit started leaking more. found a double washer int he hose. removed a washer and the unit is no longer dripping. found the unit is agitating with the basket. Technical Service Pointer #: W11531483 deals with this issue. replaced the actuator and calibrated. the unit is now agitating good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Viola, DE 19979

Frederick R.

Job Details: 06/24/2022

CX complaint is black wire burnt and unit not owrking. Inspected unit and verified CX complaint. DUring inspection found L@ wire had arched from loose connection and burned. Repaired burnt wire and replaced terminal block. Plugged unit in and tested and it is now working properly. Job is completeCaleed WP Safety and reported findings.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS01

Near Chantilly, VA 20152

Ezra M.

Job Details: 06/24/2022

"drawers not opening properly, right door squeals when opening and closing. found shelf rails not all the way back due to improper positioning of evap cover. reseated cover, reinstalled shelves, drawers opening and closing normally. installed silicone lubricant on hinge, door quiet.; ordrng 1 WP99003172 (silicone l), used 1 WP99003172 (silicone) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Reston, VA 20191

Christian C.

Job Details: 06/24/2022

Cx complaint unit is not draining. Inspected sink disposal and DW knockout is still there. Removed knockout and unit now drains.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lusby, MD 20657

Robert A.

Job Details: 06/24/2022

I installed the ordered part (control) and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Arlington, VA 22205

David J.

Job Details: 06/24/2022

Cx complaint broken part. Replaced hanger for microwave. Tested unit and everything is working. Unit is now as working as intended.

We serviced a

WHIRLPOOL HOOD

Model KXU2836YSS0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/24/2022

wpw10369412 control if cx calls back .send back the control to install. found 120 vac to main board but not sending out to allow unit to operate. unit needs control. cx paid svc call only

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Arlington, VA 22203

David J.

Job Details: 06/24/2022

"CX complaint water taste bad coming from unit. Also freezer is wet on the inside. Inspected unit and found that the customer never change the water filter from initial purchase. Replaced the filter and ran 3 gallons through. Dumped the ice tray. water tasted perfectly fine. Inspected freezer and found gasket was not torn, rails were not bent. CX room temperature was at 80°. Explain to CX if freezer is open for an extended period of time condensation will happen inside the freezer. Everything in the freezer looked good no clumping of ice. Unit is working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 06/24/2022

"Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. I pressed the ice pad and the augor motor hummed but no motion. I attempted to move the motor by hand with the coupler and nothing moved. The unit will need a new augor motor, coupler and shield to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11307589 (bracket) and 1 W11310391 (augor motor) and 1 WPW10169511 (coupler) and 1 WP2152713 (solenoid)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Reston, VA 20191

Christian C.

Job Details: 06/24/2022

Cx complaint unit is not drying dishes completely. Inspected unit found cx is using plastic and not loading DW correctly. Advised cx of how to load dishwasher and to use rinseaid.

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCERS00

Near Ocean City, MD 21842

Taylor F.

Job Details: 06/24/2022

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC fan to be defective. Replaced RC evap fan from pre id. Tested unit and unit is now working as designed. Job is complete. Cx paid in full

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL5

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/24/2022

"installed new rail slides in FC and replaced damper per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Centreville, MD 21617

Jonathon C.

Job Details: 06/24/2022

"cx complaint, weird noise and wont complete cycle. tested unit, verified complaint. test unit, basket spins free of gearcase. checked all parts underneath. all good. attempted to remove agitator, completely siezed on. quoted cx for gearcase, agitator, drive hub, labor, shipping and, service call. cx declined service. paid 120 service call by check. job is complete.; ordrng 1 W11161960 (agitator) and 1 W11454734 (gearcase)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Toano, VA 23168

Chris B.

Job Details: 06/24/2022

cx complaint not spinning or wet clothes at end of cycle inspecetd unit found error f9e1 long drain ran unit on auto test mode 3 times and threw manual test inspected control and all wire connectors no error codes present unit is on cgi box unit works as desighned

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Culpeper, VA 22701

Eric F.

Job Details: 06/24/2022

"Cx has bad cold line filters, lots of sediment getting past. Cold water line obstructed again. Instructed cx to get cold water line properly filtered and call us back when the new filters are on the line. Please return with valve when cx calls.; saved tckt"

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRW01

Near Falls Church, VA 22046

Carl R.

Job Details: 06/24/2022

"Not Cooling - Refrigerator Section - Side by Side Refrigerator. Talked with cx and refrigerator side is warm and freezer is very cold. No ice on evaporator, found freezer control on max cold and refrigerator on max cold. I put temp control on recommended 3. I also found baffle had ice build up. Used heat gun to clear/remove ice and frost that had build up in the passage way. The unit could not breath. Unit is working properly. Also treat door seals with heat gun. No parts needed"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/24/2022

Cx complaint is that the ui is not working. Upon arrival I found that the ui is responding but the display is not functioning as well as several of the indicators. I am ordering the UI control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11414079

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS

Near Arlington, VA 22203

David J.

Job Details: 06/24/2022

Cx complaint light out in unit. Replaced control board that was pre diagnosed and still did not work. Inspected light bulb and found it was burnt out. Ordering new bulb for return visit. ; ordrng 1 W10278184 (Bulb)

We serviced a

WHIRLPOOL FREEZER

Model JBZFL24IGX00

Near Timonium, MD 21093

Justin S.

Job Details: 06/24/2022

cx says the unit hasnt made ice since the last visit. ran test 120 and the unit got a bF even though the bin is emppty. was able to move the arm and run the test again and the unit is no longer getting the bf and dumps the ice tray. ran the test a couple more times and the ice maker is continuing the pass. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Berkeley Springs, WV 25411

Danny R.

Job Details: 06/24/2022

icmaker was lose on wall leaking water out reset the icmaker got wires out of the way and put tube into icamker slot now it doesnt leak checksokl

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 06/24/2022

"Cx complaint that the unit is leaking water. I inspected the unit and confirmed the complaint. I found the bushing on the element have completely disintegrated. The element needs to be replaced. I replaced the element and tested the unit for the cx. The unit is working as designed. There is extensive floor, cabinet and basement ceiling damage from the DW leaking. I took photos."

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP01

Near Crofton, MD 21114

Alexander D.

Job Details: 06/24/2022

"cx complaint unit givning f6e1 error everytime they use the oven within 10min of finishing preheating, mw works fine. ran diagnostics and have f6e1 oven over temp, f2e1 stuck key and f2e0 keypad disconnected errors. all buttons on console working. all elements ohm out good with nothing shorting, temp sensor reading 1069ohms at room temp, not shorting. no relays shorting either. preheated oven to 350 and let it run for 5 min. then repreheated to 400. when i cancelled and restarted display showed temp at 345. let unit run for 15min at 400, no errors. canceled and restarted to see what temp display shows and its at 385. unit not overheating and is working properly at this time. cx paid service call. advised cx service call is good for 30days and call back if issues persist"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/24/2022

Need to return with fuel.; schdld next appmnt for 6/28 TUE AM

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/24/2022

"I came to install the parts and the cx did not want me to install the evap cover because it has already been replaced and the issue is no longer occuring. Cx complaint now is no water dispensing or ice being made. The IM is constantly trying to find the home position. I checked the main valve in the rear and it is getting no volts when activating it. I removed the tubing leaving the valve, there is no water coming out of the main valve at all. I can hear the dual valve engaging but nothing is coming from the main valve at all. The unit will need at least a new main valve to dispense water and make ice. I'm ordeirng the part for the return visit. I left the cx with a quote.; ordrng 1 W11312191 (main valve 158.32)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Stafford, VA 22556

Tanner B.

Job Details: 06/24/2022

"Connection for heater came loose, reconnected and tested unit. job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Centreville, VA 20120

Richard B.

Job Details: 06/24/2022

"CX complant. Washe rmaking a tapping sound and a buzzing noise . Found buzzing sound is coming from the drain pump when pumping the front face is hitting the plastic cover . Adjusted screws and shimmed . The tapping noise is coming from the drain line tapping against the rear of the machine when draining , Tied hoses together so tapping noise is reduced. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22556

Tanner B.

Job Details: 06/24/2022

Cc the unit flashing and not pumping water. Found the f9e1 error and the harness to pump broken. needs pump/ harness; ordrng 1 W11335100 (harness) and 1 W11399437 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Reston, VA 20191

Christian C.

Job Details: 06/24/2022

Went to install control and one of the buttons is cracked. Reodering control. FC section gasket is not sealing properly and there is frost everywhere in FC section.; ordrng 1 W11524469 (control) and 1 W10443312 (gasket) and 1 13109223SQ (FC door)

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Vienna, VA 22180

Jason A.

Job Details: 06/24/2022

CX complaint FRIGE RC evap iced up. Replaced fan with harness & thermistors & LED top left of RC - rear. Ran test 5 & good frost pattern. Set temps to recommended > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/24/2022

CX complaint FRIGE not making ice. Installed valve & jumper icemaker to start harvest. Cleared iced up fill tube. IM completed harvest & filled. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/24/2022

"doors not closing properly, condensation in rc. found door gaskets failing, seperating at seams. ordering 2 rc door gaskets.; ordrng 2 W10638483 (gasket-fip)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/24/2022

"installed sump assy, sump assy leaking from the sump seal.. will need to reorder the sump assy; ordrng 1 w11460945 (sump assy)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23503

Lucas R.

Job Details: 06/24/2022

"cx complaint lid not locking, checked unit found strike unseated from lid, replaced strike, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Silver Spring, MD 20906

Israel R.

Job Details: 06/24/2022

Installed new pin and wheel. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit found loose wire on the thermistat reseated connection tested unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KDTM804KPS0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 06/24/2022

"replaced vent assembly, dispenser, and water inlet, ran auto test cycle, unit then displayed f8e2, cleared fault, ran auto test again, no faults after test cycle, unit working as designed, left old parts with cx."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Elkridge, MD 21075

Robert L.

Job Details: 06/24/2022

"cx complaint oven not lighting , found no spark on bake or broil, found no voltage to DSI board, cx requested reshcedule for thursday 6/30 due to time of day, will use DSI and main contorl on return; schdld next appmnt for 6/30 THU !"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model AMV2307PFS07

Near Halethorpe, MD 21227

Kevin P.

Job Details: 06/24/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit powers on and runs but doesnt heat and makes loud noise from something on the hi voltage side. ordering mag, diode, capacitor, and transformer.; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23322

Lucas R.

Job Details: 06/24/2022

"cnit not cooling, checked unit, both compartments room temp, pressures at -25 L, 2 H, no uv dye, vacuumed and charged, bubble checked all joints, pressures in test 5 step 4 L 10 psi, H 125psi, step 5 10 L, 125 H, called techline spok with sterling, advised unit submitted for exchange yesterday. advised cx w.p will contact with resolution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Annapolis, MD 21401

Alexander D.

Job Details: 06/24/2022

"cx complaint unit not making ice and freezing items in rc. inspected unit and verified complaint. freezing issue started when cx selected max ice and max cool to try and get icemaker to work but kept freezing food after they turned off. found rc temp set to 34 and fz set to -2. changed settings back to recommended. noticed evap had a little frost build up on left side but not right, usually means improper airflow. found gap at top left corner of evap cover and some ice forming there too. covered gap with permagum. ran thru servie tests, everything passes except icemaker has E5 error. ice cubes seem small. icemaker out of level. leveled unit to icemaker. ordering icemaker and valve. also ordering damper in case items are still freezing and still have uneven frosting.; ordrng 1 W11579560 (icemaker) and 1 W11482383 (valve) and 1 WPW10248595 (damper)"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Columbia, MD 21045

Robert L.

Job Details: 06/24/2022

"cx complaint leaking , found rip in door boot, found corrosion on spring, ordering spring (4 trib), scheduled for weds 6/29; ordrng 1 W11266654 (clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Tanner B.

Job Details: 06/24/2022

"CC unit will not cool, clicking noise from rear.. Found when plugging up unit the compressor made an odd sound and ran for a min.. unplugged and tried again.. compressor then clicked and cut off. Internally the compressor is buzzing loud.. Unit needs new compressor kit; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 2 w11504415 (fitting)s and 2 w11506619 (fitting)s"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Newport News, VA 23608

Jason T.

Job Details: 06/24/2022

"Cx complaint, per any dry cycle very long dry times, error codes : F4-E4 / F4-E4 exhaust thermistor short. Tested all circuits verified thermistor shorted, installed pre I'd thermistor to complete the repair. Tested all unit functions for proper operation, cycle temperature tested at 145°... Working as designed."

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Edgewater, MD 21037

Mitchell H.

Job Details: 06/24/2022

cx complaint unit making a metal on metal noise. inspected unit and found blower seal kit needed. installed seal and unit is no longer making noise job completed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Washington, DC 20011

Samuel R.

Job Details: 06/24/2022

cx complaint unit control not working.inspected unti and could confirm cx complaint.also found door gasket to start tearing.cx would like to have the full repair done at once WPW10535778 38 tribles; ordrng 1 WPW10535778 (gasket)

We serviced a

JENNAIR OVEN

Model jjw9830ddp

Near Waynesboro, PA 17268

Bernard M.

Job Details: 06/24/2022

Cx complaint unit has error codes displayed when attempting to use. The M/S number isn't legible on unit. INstructed cx to contact Jenn-Air and have then send her new one so we can give quote. Cx will contact office when sticker arrives.; snapped 3 QuickPics

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Severn, MD 21144

Kevin P.

Job Details: 06/24/2022

"cx complaint unit leaking froim element, found brass collar deteriorated on both sides and unit leaking . unit was already pulled out when i arrived and there some soapy water residue on the hardwood beneath unit but no damage. ordering new element per service pointer #w11540964 which covers parts and labor for this issue 100 @ trbls; ordrng 1 W11537778 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXW00

Near Newville, PA 17241

Andrew S.

Job Details: 06/24/2022

Cx complaitn is the unit is not making ice. Upon arrival I removed the cover and found that the Ice maker stopped mid harvest. I taped the door switches shut and attempted to jump the icemaker. It did not. I then tested for voltage and found that there is no voltage coming to the ice maker. I then checked for voltage at the harness and found none. I then inspected the bottom door harness and found an area in the harness that was compressed. I found that the harness has broken/smashed wires. I also found that the door is NLA. I collected the service fee. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/24/2022

"cx complaint after cycle is complete clothes are all twisted up and stained. inspected unit and found no error codes stored. ran a auto test and recalibrated it, unit finished without issues. ran manual test for water dispensing and high spin and unit performed without issue. called TL - TL agreed no issues were found and unit is working as designed. cx does have picture evidence of twisted cothes. could not find issue today. charged cx only for service call"

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near York, PA 17402

Sal R.

Job Details: 06/24/2022

"CX complaint is that the unit is making a noise . I found that the noise is coming form tyhe blowe wheel housing and the PIPEEXHST area. I am ordering 1 PIPEEXHST(WPW10342188) 1 blower housing (WPW10211911), and 1 motor (W11364931). Once the contract is apporved, please have someone form the office call to set a retutn date.; ordrng 1 W11364931 (motor 41 @ tribs) and 1 WPW10342188 (PIPEEXHST) and 1 WPW10211911 (blower housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Woodbridge, VA 22193

Tanner B.

Job Details: 06/24/2022

Arrived at cx home and minor answered door and said adult wouldnt be home until 7pm . called office to inform them .. cx reschduling w/ office; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Derwood, MD 20855

Andrew H.

Job Details: 06/24/2022

Cx complaint is the unit is not heat but is running. I checked power and found L2 has 23vac. From L2-L1 has 82vac. L1 to N has 122vac. I had same voltage at the outlet. I checked breaker and found that the dryer breaker was halfway tripped. I reset dryer breaker and tested unit. Unit now has 120 volts on l2 and I tested unit is now heating. I tested airflow the unit has good airflow. Unit is now working properly.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Monkton, MD 21111

Neil H.

Job Details: 06/24/2022

cx complaint unit open/close door replaced interlock switches unit checked good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Culpeper, VA 22701

Eric F.

Job Details: 06/24/2022

"Confirmed cx complaint lid not closing properly, cx has to put a weight on it to close it enough for the latch to engage. Top/lid assembley warped, not able to close properly causing a gap to remain where unit latches. Ordering top and lid.; ordrng 1 W11423770 (Top) and 1 W11413336 (Lid)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, VA 23523

Lucas R.

Job Details: 06/24/2022

"cx complaint unit not draining, checked unit found drain pump open from control. extracted water, found bw wire seperated from molex connector, replaced harness, calibrated, tested, unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Keswick, VA 22947

Kyle A.

Job Details: 06/24/2022

Cx complaint of unit door falling. Did confirm units door cable snapped. Replaced cable assembly and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Columbia, MD 21045

Robert L.

Job Details: 06/24/2022

"cx thought she had autho, this was set up online, office couldnt find another ticket, refered cx back to customer care, possible valve passing water ,pre-id valve, no charge to day cx will call back monday"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Gambrills, MD 21054

Alexander D.

Job Details: 06/24/2022

"replaced icemaker, bale arm on new icemaker looked the same but new one does seem to help. cx said fz door switch still getting a little frost on it. cleared frost off of switch and its working again. door gasket feels stiff. fluffed gasket with hairdryer. advised cx to monitor and call back if issue persists. if cx calls back, send tech with door switch(W11396033) but issue may be in door insulation"

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRS01

Near Columbia, MD 21045

Robert L.

Job Details: 06/24/2022

"cx complaint not dispensing water , found 120v to valve, no action, replaced valve from pre-id, tested all ops ok ,collected "

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