Service History 1065 - VIA Appliance

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Selbyville, DE 19975

Michael E.

Job Details: 06/24/2022

"CX complaint: leaking water and scratches on right side. Inspected and verified complaint. I found water supply line is leaking in the line and not at a connection point. I documented the scratches on the right side. The space for unit is tight and the counter next to unit has an unfinished edge up against refridgerator which scratches unit every time it is pulled out. Ordering touch up paint. If not denied, it can be done with the sealed system service that is to be done soon. Unit is working properly.; ordrng 1 W10134625 (tuchup)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR50X24HZ02

Near East York, PA 17402

Marc M.

Job Details: 06/24/2022

inspected unit prior to service and identified uv dye present on evap. contacted techline and confirmed unit non repairable due to parts not being available. unit will be sent ot product review.

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Fruitland, MD 21826

Michael E.

Job Details: 06/24/2022

"CX complaint: broken drum. Inspected and verified complaint. Drum did fail and i documented this in pics. Model inquiry shows this part is covered for 120 months in extended warranty, parts only. CX paid for service and will owe 110.00 for labor on repair visit. Ordering tub assembly. Cannot schedule due to Direct to CX Shipping.; ordrng 1 W10901030 (tub-outer)"

We serviced a

WHIRLPOOL WASHER

Model WTW6500WW1

Near Portsmouth, VA 23702

Zachery R.

Job Details: 06/24/2022

"cx complaint unit leaking, checked unit, ran rinse and spin cycle. popped top off to watch operation. come to find leak coming from fabric softener dispenser running down tub. no signs of any other leaks, suspension is weak, ordering suspension rods and fabric softener dispenser to complete repair.; ordrng 1 WPW10172146 (dispenser) and 1 W10137015 (bezel) and 1 W10247710 (washer,suspension)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Salisbury, MD 21801

Michael E.

Job Details: 06/24/2022

Replaced spin basket as per previous diagnosis. Also i found cold water inlet clogged with sand. I cleared inlet filter. Tested unit and it is now working properly. Job is completye

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Earleville, MD 21919

Alexander W.

Job Details: 06/24/2022

"special project s17304 heater replacement. Installed heater from pre-id parts. tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Burke, VA 22015

Robert W.

Job Details: 06/24/2022

"Cx complaint is the door are surface rusting. inspected unit and found the door are surface rusting, Called tradecare to doc issue since unit is past 30days. no signs of CX damage to unit tried cleaning doors with cleaner and rust is still present. Tradecare states this issue is cover under warranty even after 30day. Ordering RC and FC doors nameplate SR#7733849898; ordrng 1 13109217SQ (FC door stainless) and 1 13107554SQ (RC door stainless) and 1 W11223753 (Name plate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Bowie, MD 20716

Shawn D.

Job Details: 06/24/2022

cx complaaint unit is no longer cooling. inspected unit and confimred both section room temp fan running not hearing compressor. took fridg section apart and checked evap and could be leaking freon from here. ran test 4 i didnt hear compressor come on but valve worked and can hear fron/air going through evaporator. pulled unit out and comprressor is warm running at super low speed and no heat transer. unit is out of freon. ordering s.s. parts for return they are covered but labor is not. infomred cx repair is not guarantee but it is worht a shot most the time we can fix these. cx owes 500 on return for labor; ordrng 1 W11492867 (fridge evaporator) and 1 W10832994 (compressor kit) and 1 WPW10143759 (drier) and 1 W10913906 (coupler) and 1 3countjob (3 count job) and 1 s.s.techonly (s.s. tech only)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Reston, VA 20191

Jason A.

Job Details: 06/24/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

AMANA DRYER

Model NED4655EW1

Near Reading, PA 19609

Fred G.

Job Details: 06/24/2022

cx complaint unit is noisy while running. inspected unit and found a screw stuck in the front drum bearing seal. did not find a spot for the missing screw. assembled unit and found it to be good. noise is gone and it heats.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Lucama, NC 27851

Ronnie B.

Job Details: 06/24/2022

"removed and repalced control. recovered refrigerant, removed and replaced compressor and filter/dryer, installed coupler. Pulled 28hg of vac and verified no leaks during leak down. charged with 6 oz of 134a evap forming frost, unit is working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit found the thermistor for freezer has failed causing ice build up removed and replaced melted off ice tested unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23435

Anthony D.

Job Details: 06/24/2022

cx complaint ui not working checked unit found console bubbled would not start cycle and would not go into test mode verified 120 vac to control and 12vdc from control to ui replaced ui ran test cycle no error codes unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near York, PA 17404

Marc M.

Job Details: 06/24/2022

cx complaint oven door falling apart and door falling open. inspected unit and found that the door handle has seperated from the mounts and is cracking the outter door glass and causing the door assembly to fall open and become a hazard. unit will need parts; ordrng 1 W11176456 (glass-door) and 1 W10894054 (hndle-door)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Wilson, NC 27893

Ronnie B.

Job Details: 06/24/2022

"removed and replaced gearcase, motor, belt, splutch, adapter, tub ring, drain pump, suspension and shield. calibrated, tested, unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW

Near York, PA 17404

Marc M.

Job Details: 06/24/2022

cx complaint unit will run continuously. inspected unit and found timer will not advance. replaced timer with pre id parts and tested unit. unti now checks good.

We serviced a

KITCHENAID FREEZER

Model KRFF507HBL00

Near Sterling, VA 20165

Daniel J.

Job Details: 06/24/2022

noise when closing freezer door after having light repalced tested foind copper water lines vibrating agianst back of fridge taped and had customoer rest noise nolonger present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York Haven, PA 17370

Marc M.

Job Details: 06/24/2022

installed parts and thawed evap . unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290REM02

Near Ashburn, VA 20147

Daniel J.

Job Details: 06/24/2022

unit freezing food in fridge compartment found damper stuck open replaced ran test 121 damper opening and closing as it should

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20721

Shawn D.

Job Details: 06/24/2022

"arrived checked pantry ui and is under water snapped pic so unplugged on bottom of door and all lights came back besides top in fridge they are barley on and freezer is out. went to van grabbed freezer led covered under S191AQ Parts & Labor and replaced it now all lights work. left cx quote for pantry door, pantry ui and pantry harness replacement and is going to call kitchenaid. unit is good other than the pantry ui section order part for my v/s please; ordrng 1 W11170612 (pantry harness 75.71) and 1 WPW10769076 (pantry ui 263.50) and 1 W10695459 (module SD V/S) and 1 W10815669 (pantry door 416.81), used 1 W10695459 (led module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT518SAHP

Near Reston, VA 20191

Christian C.

Job Details: 06/24/2022

Installed hook latch and unit door still does not secure to strike. Ordering strike.; ordrng 1 W11226241 (strike latch)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near Bowie, MD 20720

Shawn D.

Job Details: 06/24/2022

cx complaint unti show f5 error code and wont lock. inspected unit then chcked for errors and had f5e3 f0e5 ran test 51 and lid will not lock at step11 replace dlid lock and ran test again and now licks and went through but when agitating unit is really loud. unit needs more parts. ordering gearcase slider wash plate and rotor for return; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10752283 (washplate) and 1 W10754161 (rotor) and 1 2countjob (2 count job)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP03

Near McLean, VA 22101

Carl R.

Job Details: 06/24/2022

"AIG MW Combo door not closing. SR#7733961684. Right corner of microwave is not making full contact with microwave to turn the light off. Inner skin of door is popping on lower right corner. Pushing in the corner the light will go off. To start, the unit will need inner door skin, door hinge, and switches. Lastly, the inner frame could be warped. ; ordrng 1 W11600214 (Doormw inner) and 1 WPW10128850 (Arm) and 2 W10874474 (Hinge)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Harrisburg, PA 17111

Marc M.

Job Details: 06/24/2022

"attached guages while awaiting techline. found low side pressure at 16inch into vacuum and high side pressures 75 psi. once speaking with techline the first time charge dunit with 140+psi of nitrogen and obsevred pressure readings. with soapy solution found no air bubbles (other than an odd pocket of the liner that collected the solution and bubbled very very lightly, describied to TL). found no leaks on any of the exposed joints of the system. contacted techline again to further document and ultimately determined that the unit is applicable for non repairable designation. unit will be sent for review."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, MD 20850

Andrew H.

Job Details: 06/24/2022

Arrived to location. Went down to the loading dock. I found that the unit was not on the loading dock. I called the customer and informed him on here to repair the refrigerator. Customer stated that he would have somebody. Care to not be done inside like in the past where they usually bring it out is loading the customer is unaware that it was going to be a sealed system repair this is it so they did not bring the unit down. I noticed that the technician previously ordered two freezer evaporators and did not order the RC evaporator. I asked customer if it would be best to reschedule. Customer is okay with this. Please reach out to customer to reschedule appointment; ordrng 1 W11457263 (RC Evap asm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Burtonsville, MD 20866

Alexander D.

Job Details: 06/24/2022

"cx complaint toe plate keeps coming off and unit not secure in cutout. inspected unit and verified complaint. found drip tray mot installed correctly getting in the way of toeplate. reinstalled driptray and now toeplate sits correctly but the screws are stripped out. also found mounting brackets are bent up and hooks damaged so they cant mount to tub correctly. mounting screws also stripped out. ordering toe plate screws and hardware pack that has mounting brackets and screws inside. call cx to schedule return visit once we have eta on parts.; ordrng 2 W11551775 (screws, toeplate)s and 1 W11502191 (hardware pack)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Quinton, VA 23141

Chris B.

Job Details: 06/24/2022

"cx complaint unit light will turn off and fan randomly comes on when cooking inspecetd unit replaced bulb unit light working as desighned advised cx if the mw temp goes up from oven cooking temps fan will come on and will not shut down until proper temp witch can take at least an hour advised cx to use fan every time she cook unit working as desighned; ordrng 1 820623a (bulb), used 1 820623a (bulb) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Goldsboro, PA 17319

Marc M.

Job Details: 06/24/2022

cx complaint unit not cooling intermitently. inspected unit and presently found temps in both compartments to be within spec. however based on cx description of issue it soudns like a defrost failure may be occuring. unit will need parts.; ordrng 1 W11546690 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Richmond, VA 23225

John P.

Job Details: 06/24/2022

"CX complaint unit not working checked unit, found 120 volts not going to unit found plug for receptacle in wall very loose if move plug will get 120 volts but when releasing plug lose 120 volts, was able to drain water from washer checked for error codes none stored ran test cycle calibrated advise CX issue was with receptacle supplying power to unit CX contacting leasing office."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Winchester, VA 22601

Danny R.

Job Details: 06/24/2022

installed and clean evap installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model SF367LXSS2

Near Washington, DC 20001

Samuel R.

Job Details: 06/24/2022

cx complaint unit wont heat up.inspected unut and found ignitor to work at times.also found temp sensor to read bad as it would say 350 and my meter says 147.advised cx uit needs ignitor and sensor.cx advised they will call if they go woth repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Odenton, MD 21113

Eric W.

Job Details: 06/24/2022

installed new tub on unit ms sticker is on the back of kick plat glue didnt come off with sticker tested unit no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Reston, VA 20194

Jason A.

Job Details: 06/24/2022

CX complaint FRIGE water forms on RC base & leaks. Cleared all water & ice. Replaced drain pan. Mastic is breaking up & copper tubing corroded indicating freon leak. 2CountSealSyst. Left mid UI is not working. Not corroded. CX did not want to repair > JJ; ordrng 1 W11492867 (RC Evap) and 1 W10143759 (drier UV) and 1 W10913906 (coupler) and 1 2CountSealSyst (2CountSealSyst)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS08

Near Elkton, MD 21921

Alexander W.

Job Details: 06/24/2022

"CX stated chute door is open on dispenser and will not close and fridge door not shutting properly tested inspected and verified cx complaint found Ice chute door flap is defective along with support and motornot shutting. found upper cam assembly for fridge door is bent causing unit not to shut fridge door all the way gave cx qoute for repair, CX accepted paid 314.52 by check 110,00 due upon return. ordering cam assembly right , ice chute door, supprt, and ice chute door motor. Cannot resched at this time due to SO parts.; ordrng 1 KSSC36QTS08 (cam assembly right) and 1 WPW10504458 (ice chute door) and 1 W10542663 (support) and 1 WPW10205979 (door motor)"

We serviced a

KITCHENAID OVEN

Model KEBS278SSS04

Near Brookeville, MD 20833

Dustin F.

Job Details: 06/24/2022

"CX Inner Glass Door Breaking after self clean cycleInspected unit, found inner door of upper oven broken. CX had already cleaned out the glass and reported it breaking after self clean cycle. Found SP# W10555846B Pertaining to broken inner door glass after Self clean cycle. Ordering 2 inner glass (W10454204) Number was REPLACED with Part # W10755521 on Tribbles. Technician should reference Project # S26810 (part and labor) on the ServiceDocument. Collecting $120.00 Service Fee v ia check #4733; ordrng 2 W10454204 (Inner Glass Door)s"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Grasonville, MD 21638

Jonathon C.

Job Details: 06/24/2022

"cx complaint, squealing noise while spinning. tested, inspected, verified complaint. ran test 12, found noise coming from rear of unit. pulled back cover and ran again, sound is coming from tub bearing. ordering outer tub, returning with bellow gasket just in case. job requires two techs and two hours.; ordrng 1 W11378552 (tub)"

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Alexandria, VA 22310

Emmanuel R.

Job Details: 06/24/2022

"Cs range oven is not heating to set temps, Found the oven heats good but the oven door gasket is collaped and letting hot air out so the oven cant maintain its temperature. ordering door gasket.; ordrng 1 WPW10129032 (gaskt-door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Annapolis, MD 21401

Mitchell H.

Job Details: 06/24/2022

cx complaint units dispenser door falls off. replaced dispenser door and unit is good to go. job completed. cx paid in full by check

We serviced a

JENN-AIR OVEN

Model JDRP548WP02

Near Washington, DC 20003

Samuel R.

Job Details: 06/24/2022

cx complaint unit is not holding temp.inspected unit and got error code f2e1.ran service test and found ui board to repond slow and at times leaving wording from previous function still in place.sometimes not reading touch.also both temp sensors are reading fine.will replace control due to not letting unit cycle again and maintain heat WPW10464534 special order W10876298 0 tribles; ordrng 1 WPW10464534 (ui control) and 1 W10876298 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2578VEM00

Near Waldorf, MD 20603

Robert A.

Job Details: 06/24/2022

Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the FC temp at 50 degrees and RC at 55 degrees. The evap fan is running but the compressor is not constantly running. The compressor runs for about 10 sec then stops. I cycled power and it did the same thing. The compressor is very hot to the touch and the amp draw while it's running was 12.5 amps. The unit needs a new compressor to resolve the issue. The cx does not wish to go through with a major compressor repair. I collected the service call and left the cx with a quote for the repair.; ordrng 1 W10233961 (compressor 363.72)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBL204ESB00

Near Washington, DC 20017

Samuel R.

Job Details: 06/24/2022

cx complaint unit is not cooling.inspected unt anf could confirm cx complaint.found unit fans to work at times and mainly bottom one would stay stuck.aso control panale will be glitching.will bring main control incase its needed W10854409 0 tribles; ordrng 2 W10854409 (evap fan)s

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Clifton, VA 20124

Richard B.

Job Details: 06/24/2022

"CX complant. Lights out in fridge. Inspected unit and found lights need replacing . Replaced all LEDs with upgraded LEDs Fridge lights working as designed. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/24/2022

GOT HERE CX didnt order evap cover or had unit thawed and used evap cover from preid replaced control board that CX ordered attached thermistor to suction line with zipties removed all frost build up tested on test mode and working resume power and fan kicked on right away MUST WAIT 24 HRS TO COOL DOWN

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Ellicott City, MD 21042

Dustin F.

Job Details: 06/24/2022

"CX complaint: not making ice or waterReplaced Dual water valve, tested unit. everything operating as intended."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Rocky Mount, NC 27804

Ronnie B.

Job Details: 06/24/2022

cx comlpaint of front burners not working until on high setting. checked unit and found switches not activating burners until atleast 1/4 turn and then cycle off quickly. unit needs both front infinity swithes. Also found break in front left element and needs replaced.; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149400 (switch-inf) and 1 W11517959 (element fl)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089BEM01

Near Annapolis, MD 21401

Mitchell H.

Job Details: 06/24/2022

cx complaint condensation in freezer every week. inspected unit and found the bottom drawer was not in properly and when shut the drawer would hit the freezer liner at back and stop the door from shutting fully. fixed drawer and unit is now closing and sealing good. informed cx to also always open door from middle or right as left side can cause the tracks to come out of line and cause similar issues. he understands and saw what the problem was. job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Burke, VA 22015

Robert W.

Job Details: 06/24/2022

"CX Coplaint is the right RC door has falling off door hinge. Inspected unit and found the bottom of the Right RC door coupler has failed and is causing door not to sit on hinge unit will need door, Called tech line and tech line transfored me to tradecare for support tradecare doesnt see the Service pointer or Scode in there system. Tradecare said they wont cover parts or labor CX was under the impression that this visit was all covered by whirlpool didnt pay SVC advise CX to reach out to whirlpool SR#7733939589; ordrng 1 LW10858417 (RH RC door stainless)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near ,

Alexander W.

Job Details: 06/24/2022

"CX stated unit not working at all and giving f2e2 error code. tested inspected and verified cx complaint installed part per previous diag tested unit ran calibration tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23227

Joseph D.

Job Details: 06/24/2022

replaced failed drain pump and unit is now draining properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV

Near Ocean Pines, MD 21811

Taylor F.

Job Details: 06/24/2022

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced compressor, drier, coupler. Vacumed down to 30in and refilled with 4.50 oz of 134a. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Allen, VA 23060

Joseph D.

Job Details: 06/24/2022

unit with failed ui and control with arc mark. must replace when available.; ordrng 1 W11462458 (contrl) and 1 W11460962 (ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Grandy, NC 27939

Branden R.

Job Details: 06/24/2022

"cx complaint unit not washing , checked unit found no error codes stored to unit . found during test sump and pump has no movment in pump not allowing water to wash . replaced with pre id sump and pump and tested at control all major componets for proper vac . everything checked good , unit is running as designed ."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Alexandria, VA 22304

Emmanuel R.

Job Details: 06/24/2022

"Cs safety whirlpool cooktop gas odor while off., Checked for leaks at every joint and connector. I found two knobs to be broken at the base so when you try to shut the unit down the knobs just spins not shutting off the valve. No leaks detected, Valve staying on due to broken weak knobs. Customer had spare knobs . i put her spare knobs in place and tested unit. Unit is now working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Toano, VA 23168

Jason T.

Job Details: 06/24/2022

"Cx complaint, loud squealing noise during high-speed spin, found drive motor slipping during manual agitation test. Installed preid drive motor, calibrated and tested unit, working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Arlington, VA 22205

David J.

Job Details: 06/24/2022

Cx complaint bottom rack is not getting clean. Inspected unit and had zero error codes. Ran cycle and everything worked perfectly. Going to bring a clear door back for visual inspection. ; ordrng 1 Cleardoor (Clear door) and 1 W11550888 (Lower wash arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Waldorf, MD 20603

Robert A.

Job Details: 06/24/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I ran multiple tests related to the IM. 56,57,58, 59 all passed. I also ran tests 15, 36 & 37. 15 & 37 passed but 36 did not (the ice box fan is not running at all). The unit will needs a new ice box fan motor to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee and left the quote with the cx.The FC LED is out and needs to be replaced.; ordrng 1 W10846539 (ice box fan 176.48)"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PLTS1

Near Potomac, MD 20854

Roberto I.

Job Details: 06/24/2022

"Cx complaaint no ice.Inspected unit, found broken cutting grid and a block of ice under the evap., the unit was running without water. Ran test modethe inlet valve didn't work. Manually filled the reservoire, the rec pump didn't work, all connectors are stuck os corroded. Quoter repair $1,157.41 with $220 labor (dbl lbr) for cutting grid WP2313637, drain pump, W11566407, inlet valve WPW10217917, rec pump W11566405, water level sensor WPW10548509 and harness WP2310092 replacement. **2 COUNTS**. Cx declined repair. Collected $120 with check # 3857; ordrng 1 WP2313637 (cutting grid) and 1 W11566407 (drain pump) and 1 WPW10217917 (inlet valve) and 1 W11566405 (rec. pump) and 1 WPW10548509 (level sensor) and 1 WP2310092 (harness) and 1 2 counts"

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS0

Near Bowie, MD 20720

Shawn D.

Job Details: 06/24/2022

cx complaint front left burner not lighting. inspected unit and confimred not light we have good spark but not igniting. switched burner head and caps and now will work sometimes but if i turn another knob for a burner the front right seems to light. issue is in the burner heads and switch harness. ordering burner heads caps and switch harness for return; ordrng 1 W11367106 (burner head kit) and 1 W11435570 (cap) and 1 W10811693 (switch harness)

We serviced a

JENN-AIR RANGE

Model JGRP636HL00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/24/2022

"CX complaint oven door not aligned.Inspected unit, found left hinge out of place. Removed and reinstalled door, unit tested ok."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Severn, MD 21144

Eric W.

Job Details: 06/24/2022

special project s17304 installed new heater and tested unit no leaks

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Alexandria, VA 22302

Emmanuel R.

Job Details: 06/24/2022

"Cs unit doesnt want to start or run, Confirmed complaint, I found that the finger on the door switch is deformed and its not depressing the door switch properly. Unit needs a new door switch, unit works when you depress door switch by hand. Ordering new door switch.; ordrng 1 W11189162 (switch-dor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/24/2022

"Cx complaint, when dispensing water tastes like rubber, found braded water line hooked up to the unit...pics on SD. The internal rubber line breaks down inside of the lining causing the rubber smell, advised cx to replace the water line with copper or plastic, tested all unit functions for proper operation, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Thurmont, MD 21788

Bernard M.

Job Details: 06/24/2022

Cx complaint the inlet doesn't work. Attempted to add water for icemaker and nothing came out. Accessed the valve and found it not opening to allow water to flow. Replaced using part provided by cx WP2315576. Turned water back on and now water goes into icemaker. Unit checks good

We serviced a

MAYTAG DRYER

Model MDE9700AYW

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/24/2022

replaced parts orderecd and tested with cx. unit now heats and runs well. job complete.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Hampton, VA 23669

Lucas R.

Job Details: 06/24/2022

"replaced control, lamp and socket, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, MD 20707

Alexander D.

Job Details: 06/24/2022

"cx complaint unit not making ice. inspected unit and verified complaint. cx said it stopped making ice right after he put a new filter in. no ice/water in icemaker. no ice in fill tube. dont see any broken wires at door hinge but looks like they could break soon, some white crease marks on the wire insulation. cycled icemaker and it harvest correctly. ran fill test and it filled with correct amount of water, sounded like it had air in the water line. unit is testing good at this time. seems issue is either air in water tube from changing filter, or bad thermistor on icemaker, or broken wire at door hinge without insulation breaking. advised cx to monitor and call back if issue persists. if cx calls back, send tech with icemaker(W10873791)"

We serviced a

KITCHENAID FREEZER

Model KBFN502ESS02

Near Catonsville, MD 21228

Shane M.

Job Details: 06/24/2022

replaced all lights. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/24/2022

"F7E1 Tachometer misshing or wrong signal, F7E7 Motor unable ti reach target RPM, F0E9 Off balance pause, F0E5 Off balance load. Customer complaint unit is not washing . I found a bunch of error codes. I tested unit motor just hums. I tested capacitor and i can get any reading. The customer is upset that the unit is broken and wants a replacement. I told her that she needs to call Maytag. And she went wild she wanted me to stay with her on the phone with maytag. I told her a=i need to get going. We are ordering part and if she dont want that she needs to call custoemr service. She wanted me to take the unit out and bring her a new one. Then it got very unporfesinal so i just told her to call customer service.; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Acutator)"

We serviced a

WHIRLPOOL OVEN

Model MGT8720DS00

Near Centreville, MD 21617

Jonathon C.

Job Details: 06/24/2022

"cx complaint, upper over does not heat. replaced parts per prior diag. tested unit, unit working as designed. job is complete. cx also had a complaint about upper oven broil as well. verified operation. unit working as designed job is complete. cx paid the remaining balance of 70.80 by card."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Severn, MD 21144

Kevin P.

Job Details: 06/24/2022

unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint dispenser will not accept rinse aid it will not fill. ordering dispenser 28 @ trbls; ordrng 1 WPW10671905 (deterg disp asm)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Richmond, VA 23233

John P.

Job Details: 06/24/2022

Installed bezels tested working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/24/2022

"Cx complaint, will not start a cycle, found 240 vac terminal block burned up. Tested all wiring and harnesses, installed parts from truck stock to complete the repair. Verified cycle temp at 145°... working as designed.; ordrng 1 279813 (Terminal) and 1 WP3397659 (Terminal block), used 1 279318 (Terminal), and 1 WP3397659 (Terminal block) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lewes, DE 19958

Taylor F.

Job Details: 06/24/2022

"Cx complaint is unit not working properly. Tested inspected and verifed complaint. Found the unit working as designed. Explained use and care to the cx and explained why they are hearing the noises they are, and that they are normal sounds of the unit. Cx is older and does not produce alot of clothes. Therfor trying to wash 1 towel at a time ect... Cx is aware that we will not be returning for this same issue and if we do we will have to charge a service call. Cx is now aware the unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Monkton, MD 21111

Neil H.

Job Details: 06/24/2022

cx complaint detergent running out of load and go plug not closing and detergent running out.; ordrng 1 W11318830 (tank)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit found loose connector at the filter board reseated tested unit now functions normally.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Glenn Dale, MD 20769

Shawn D.

Job Details: 06/24/2022

replaced top bezels taped up vent then tested all burners and still work. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM01

Near Reisterstown, MD 21136

Justin S.

Job Details: 06/24/2022

"can see in the evap pic attached the drain pan and enclosure are also needing replacement. called the office and getting parts delivered. found the unit has a temporary valve on the compressor already but the filter has never been changed out. replaced the compressor evaporator enclosure drain pan.; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW

Near Glenwood, MD 21738

Dustin F.

Job Details: 06/24/2022

"Cx Unit unresponsiveInspected unit, found Control Board, board is only sending 4.2-5.3 DC volts to console. Found Defective clips for the console to hold it in place. went ahead and replaced the console. Unit NEEDS control board, ordering 1 control board W11322883.; ordrng 1 W11322883 (Control Board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Daniel J.

Job Details: 06/24/2022

installed new heater ran diag no errors started wash cycle checked for leaks none present

We serviced a

MAYTAG REFRIGERATOR

Model MTF2191ARW

Near Baltimore, MD 21205

Milton J.

Job Details: 06/24/2022

Complaint ice maker leaking. Installed new Ice Maker and Valve as ordered by previous tech. Tested and is now functioning properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Broadlands, VA 20148

Daniel J.

Job Details: 06/24/2022

per service bulletin repalced all led with new 3 point lights facing inward to cabinet all lights now working

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Arnold, MD 21012

Mitchell H.

Job Details: 06/24/2022

arrived to unit and popped the cap in place and job is completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leesburg, VA 20175

Daniel J.

Job Details: 06/24/2022

heater project replaced heater diag cycle started wash cyc;e no leaks no faults s

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Hampton, VA 23666

Lucas R.

Job Details: 06/24/2022

"replaced heater, tested, unit working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HV06

Near Powhatan, VA 23139

John P.

Job Details: 06/24/2022

"Called trade care team talked to Carrie, stated she had updated the purchase date but could take up to five business days to take effect asked for a p&l concession due to service bench showing unit out of warranty she issued p&l found light bulb had exploded replaced light bulb tested working as designed.; ordrng 1 8206232A (Bulb), used 1 8206232A (Bulb) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Norfolk, VA 23503

Lucas R.

Job Details: 06/24/2022

"cx complaint unit not making ice, checked unit found no voltage icmaker from triton u.i, board shorted and hot to touch, quoted cx, cx unsure if repair at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Herndon, VA 20170

Jason A.

Job Details: 06/24/2022

CX complaint DW beeps. Replaced control / sump assym / drain pump. Ran test wash. Unit completed test. Start PROWASH & unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Richmond, VA 23234

Joseph D.

Job Details: 06/24/2022

"replaced faulty suspension and worn belt/cam gear. unit now working properly; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22101

Carl R.

Job Details: 06/24/2022

"AIG Freezer led light out. Looked at freezer lights and found a service pointer on the lights being out and flickering. Unit will need new led design. New led design is designed to give a better light quality and longer life of the led. W11484836, S84638. LEDS ; ordrng 12 W11484836 (Led)s"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Round Hill, VA 20141

Daniel J.

Job Details: 06/24/2022

right frint burner not sparking replacd harness now all burners working

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS01

Near Powhatan, VA 23139

John P.

Job Details: 06/24/2022

CX complaint unit will randomly strobe in ff compartment. Was unable to duplicate issue. Ordering LEDs per pointer.; ordrng 12 W11484836 (Led)s

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW

Near Rising Sun, MD 21911

Alexander W.

Job Details: 06/24/2022

"CX stated latch broke inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Cheltenham, MD 20623

Robert A.

Job Details: 06/24/2022

Cx complaint that the unit is dispensing some cubes in the crushed ice setting. I inspected the unit and confirmed the complaint. I called WP and they agreed with the previous tech that occasionally a few cubes with be dispensed during the crushed ice setting. Considering we already replaced the ice bin no parts are recommended for the repair. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model MGT8800FZ00

Near Lebanon, PA 17042

Fred G.

Job Details: 06/24/2022

"cx complaint lower oven wont get hot. inspected unit and found the bake ignitor to be bad due to no continuity. i found 123.5vac to ignitor. qouted cx for full repair, cx accepted repair. installed new ignitor with preID part. test unit and unit checks good. charged cx"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Washington, DC 20017

Samuel R.

Job Details: 06/24/2022

cx complaint unit is not making ice.inspected unit and found no ice in the bin.removed ice maker and found unit to have gotten stuck.causing ice maker to not cycle again.removed ice and tested ice maker.now working properly.

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Manheim, PA 17545

Sal R.

Job Details: 06/24/2022

CX complai t is that the tuni is making a squeeling noise. I found that the idler is bad. CX informed me that bhe wants to do all 4 roller supports as well. I am ordeirng 2 rollers (WPW10314173). I have set a retun date for 6/30; ordrng 2 WPW10314173 (support)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Crofton, MD 21114

Alexander D.

Job Details: 06/24/2022

replaced fz light. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Manassas, VA 20110

Ezra M.

Job Details: 06/24/2022

"unit creaking when opening and closing door. replaced right front cabinet roller, releveled unit, sounds normal."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Herndon, VA 20171

Richard B.

Job Details: 06/24/2022

"CX complant. Microwave dosent sound off all the time and buttons difficult to navigate. Inspected unit and confermed issue. Buttons not as responsive as they should be, Replaced console and tested unit. Now working as designed, Job completed, RB"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Frederick, MD 21701

Bernard M.

Job Details: 06/24/2022

"Replaced seal per previous tech, Ran normal cycle and the unit no longer makes noise. Unit checks good"

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