We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, Virginia 23235
Joseph D.
Job Details:
06/27/2022
"cx complaint of unit not defrosting and losing cooling in fridge, replaced evaporator thermister, and unit cooling properly.; ordrng 1 W10316760 (thermistor), used 1 w10316760 (thmister) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Reinholds, Pennsylvania 17569
Fred G.
Job Details:
06/27/2022
"cx complaint unit isnt sealing at top of door. inspected unit and found the top of the door / liner is bowed down making the door gasket have nothing to seal to. unit needs door, nameplate. ordering 1 (W10746780), 1 (W11178521). door will be shipped to cx, advised cx it takes 4-6 weeks. cx will call when it arrives and is not damaged.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Gerrardstown, West Virginia 25420
Danny R.
Job Details:
06/27/2022
unit isnt defrosting right will need control and sensors; ordrng 1 W11546681 (hanress) and 1 W11546690 (control)
We serviced a
WHIRLPOOL WASHER
Model WED6620HC2
Near Wilmington, Delaware 19803
Taylor F.
Job Details:
06/27/2022
Cx compalint is unit damaging clothing and pulling strings out of them. Found a zipper had gotten ripped off and stuck in the felt strip. It was very sharp and right by the moisture sensor where all the clothes rub against. Removed zipper and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Wellsville, Pennsylvania 17365
Bernard M.
Job Details:
06/27/2022
"Cx complaint the door doesn't close. When arrived found the top of freezer door not sealing. Removed door and drawers and found ice build up along the top and on the bottom of evap cover. Ice was preventing the shaft to go all the way back. Removed evap cover and found good frost pattern with no ice build up. Assembled all brackets,cover and drawers back in and the door now seals all around. Unit checks good. Cx paid for service/labor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ellicott City, Maryland 21042
Brian R.
Job Details:
06/27/2022
"cx complaint is a bunch of snow and ice in the front of unit on the top and all over the rails on the right hand side. checked unit and went over overpacking and closing door as all air is coming from the front upper side as well as right. also says the auto close does not work either. i did see a gap in the liner where air could be coming in as well he said FF left door does not close like right door but thats because the left door has the heater, showed him the difference. only things i could see in doing is replacing the door gasket and the rails and sealing the gap in the liner to see if that will hold back the air. wont know if that will fix till after repair.rest of unit checks. temps in range and all lights and fans checks. will order parts needed. cx calling whirlpool as well.; ordrng 1 WPW10330991 (Refrigerator Bracket) and 1 WPW10330993 (Refrigerator Bracket) and 1 WPW10714545 (Gasket) and 1 8201711 (Adhesive)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, Pennsylvania 17552
Drew B.
Job Details:
06/27/2022
cx complaint that unit is making loud noise and not really spinning./ agiatging and seems to be possible bearings will need 2 count and 2 tech for the stackable thin twin in a small closet room call to rechd with 2 tech all parts are instock; ordrng 1 W11454741 (gearcase 71@trb) and 1 W10913953 (actuator 100@trb) and 1 W10721967 (drive pulley 100@trb) and 1 2count (2 count) and 1 2tech (2 tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Harrisburg, Pennsylvania 17112
Marc M.
Job Details:
06/27/2022
installed compressor and uv dye drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with 134a and tesed. was only able to observe evap frot pattern breifly however due to the unit being in an rv and power to unit was only supplied via an electrical cord. unit als did not have fc door installed due to the install of the entire unit in the rv. from all testing performed after completion unit appeared to check good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bunker Hill, West Virginia 25413
Danny R.
Job Details:
06/27/2022
installed parts checksok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Inwood, West Virginia 25428
Danny R.
Job Details:
06/27/2022
the gear case failed and leaked oil on parts willneed to be replace gear case and pully and motor; ordrng 1 W11454741 (gear case) and 1 W10890624 (motor) and 1 W11239857 (be;lt) and 1 W10913953 (shifter) and 1 W10721967 (pully assy) and 1 W11428524 (cap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, West Virginia 25405
Danny R.
Job Details:
06/27/2022
sump came broken again please check part for broken pump befpore sending .; ordrng 1 w11460945 (sump assy)
We serviced a
JENNAIR COMBO
Model JMW2430DS01
Near Rockville, Maryland 20852
Roberto I.
Job Details:
06/27/2022
"CX complaint shorted key message on display.Confirmed F2E1 error on display. Unable to ran diag, keys didn't respond. Connections ok. Quoted repair $921.51 with $110 labor for console W10887855. Cx would like to go head with the rapair but refused to pay even the svc. Collected $0. Left quote on tyc. Please get in touch with the cx.; ordrng 1 W10887855 (console)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
06/27/2022
"Went to address listed in pvr, resident claims we have incorrect address, see from previous notes that the past visit was in louisa at different location, possibly a scheduling mixup. Office closed at time of arrival, Attempted to reach out to CX but call did not go through. Must reschedule cx with proper address/routing.; saved tckt"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Lanham, Maryland 20706
Dustin F.
Job Details:
06/27/2022
"CX Complaint: FLames moving when fans onInstalled Motor Resistance plate via SPW11106057. Tested unit, Everything works as intended. Flame movement is greatly improved. Contacted Trade Care and got SR # on CX behaf, Should she not want to keep it installed JA confirmed a return visit would be covered. CX will call back if she decides to."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Lanham, Maryland 20706
Dustin F.
Job Details:
06/27/2022
"CX Complaint: Refrigerator section not coolingUsed Service Diagnostic Mode. Tested all thermistors as well as RC evap, FC evap, and Condensing fans. All seemingly working as intended. RC evap Cover is full of ice. Advising CX to manually Defrost unit for 24 hours starting today and 24 hours before our return visit so he will have SOME function of his fridge. Ordering RC Evap Cover/thermistors W11395635.; ordrng 1 W11395635 (Evap Cover/wires/thermistors)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Manassas, Virginia 20110
Tanner B.
Job Details:
06/27/2022
"Cc unit leds, water/ice not working etc and giving PF on ui .. Found pantry ui shorted and the main control not sending 120vac to deforst heater.. thermal fuses are good and fan is good , after clearing all ice.. unit needs pantry ui and control; ordrng 1 WPW10675033 (control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
06/27/2022
CX complaints about new skin came damaged confirmed dent also the door is not level with the freezer door causing cabinet to not seal properly 2 TECHS 2 COUNTS NEED TO REMOVE EXISTING DOOR TIME CONSUMING CALL HEAVY DOOR; ordrng 1 W10800808 (dor-fip ss RC) and 1 WPW10485980 (hinge-door) and 1 W10800812 (door-skin) and 1 2TECHS (2 COUNTS TIME CONSUMING JOB)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hampton, Virginia 23664
Lucas R.
Job Details:
06/27/2022
"cx complaint spark from BL burner, checked unit found element good at 43 ohms, short on infinite switch, 240 vac in 120 vac out, called safety to document, replacd switch, tested, unit working as designed. monica sr7733911620; ordrng 1 WP3149404 (switch-inf), used 1 WP3149404 (switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Silver Spring, Maryland 20906
Andrew H.
Job Details:
06/27/2022
Replace both doors. Tested unit. Units now working properly.
We serviced a
KITCHENAID OVEN
Model KFDD500ESS02
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
06/27/2022
Cx complaint of unit being no operational. Did confirm f2e0 error. Did confirm and found ribbon cable secure. Ordering control and ui.; ordrng 1 W10877016 (Control) and 1 W10692425 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Hanover, Maryland 21076
Eric W.
Job Details:
06/27/2022
cx was told by instller that the icemaker was missing the metal bail arm informed cx this icemaker dosnt have that arm and showed her the arm on this icmaker
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Olney, Maryland 20832
Andrew H.
Job Details:
06/27/2022
CX complaint is the unit is not draining and has f9e1 error code for long drain. Inspected unit removed all water from unit. Opened up drain pump filter and found item inside pump keeping pump from moving. Removed item. tested unit unit is now working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KHMC1857WSS0
Near Ashton-Sandy Spring, Maryland 20861
Andrew H.
Job Details:
06/27/2022
Complaint is unit's not heating. Inspected unit found unit not heating. Tested unit through control. Down unit has bad magnetron. I quoted customer for replacing the magnetron. Customer did not want to repair unit at this time and paid for service call with credit card.; ordrng 1 W10245183 (Magnetron)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Bowie, Maryland 20721
Mitchell H.
Job Details:
06/27/2022
cx complaint unit is making noise and not drying as well as it used to. inspected unit and confirmed noise. was coming from blower housoing. found one screw missing. put a screw in it and noise is gone. as far as drying. unit has a clogged vent. not much air coming out of vent. cx needs vent cleaned. charged second unit service call. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Odenton, Maryland 21113
Eric W.
Job Details:
06/27/2022
cx complant of unit not cooling inspected unit found oil on floor under unit found the leak is at the conection of condencer and discharge line unit needs new dryer coupler it may need compressor but is on factory back order cx also going back to where they got unit to see if they will exchange unit; ordrng 1 w10913906 (coupler) and 1 wpw10143759 (dryer) and 1 r600 (r600)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Martinsburg, West Virginia 25401
Danny R.
Job Details:
06/27/2022
unit is leaking out of sump will need siump assy; ordrng 1 W11085683 (sump assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bowie, Maryland 20721
Dustin F.
Job Details:
06/27/2022
"CX complaint: Freezer Light outInspected unit, Attempted to replace freezer LED. LED light is encased with foam and can not be replaced safely without damaging the harnass.Contacted Tech Line and got SR Tech Line instructed me to ask the CX if he wanted me to precede, knowing theres a chance i could damage the harnass and make it unrepairable. CX wants to contact WP CX service. I gave the CX the phone number and left. Job Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
06/27/2022
Cx complaint is that the suspension rod in the RR of the tub popped out and the basket is sagging. Upon arrival I found that the suspension rod had come out and the bushing was flipped upside down in the pocket. I inspected the rod and the bushing and found that there are no obvious signs that would cause it to jump out. I was able to reinsert the rod into the bushing in place. Unit is functioning as intended. Job complete I collected the service call.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elizabethtown, Pennsylvania 17022
Drew B.
Job Details:
06/27/2022
cx complaint tthat unit is lleaking from in the inside of the washer and filled thre tub all the way up from yesterday not running i found rhe hot valve is also humming but not allowing water through and also the cold is leaking through the housing. in stock and cx paid full and schd for wednesday and try to schd for after 1pm if possible; ordrng 1 w11165546 (valve in @tribls)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Middletown, Pennsylvania 17057
Marc M.
Job Details:
06/27/2022
cx complaint unit not completing cycle. inspected unit and found f8e1 and f0e5 errors. checked and found unit is supplied with sufficient water pressure. unti will need parts.; ordrng 1 W11498797 (control) and 1 W11210459 (valve)
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Millersville, Maryland 21108
Eric W.
Job Details:
06/27/2022
cx complant of unit give error f7e1 f7e7 put unit into service tryed high spped spin motor made a hum noise and gave f7e1 error tryed adjutate and nothing happend unit will need new shifter cap and motor; ordrng 1 W11283592 (motor) and 1 W11481722 (shifter) and 1 W11395618 (cap)
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Camp Hill, Pennsylvania 17011
Fred G.
Job Details:
06/27/2022
cx complaint unit is making thin ice. inspected unit and started a cycle and found the water suppkly to the bucket was very slow. removed unit from cabniet and found the supply from the house was good. replace water valve with preID part and tested unit. water bucket filled to the top and unit started to produce ice. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV04
Near New Oxford, Pennsylvania 17350
Bernard M.
Job Details:
06/27/2022
"Cx complaint unit doesn't power on, won't dispense water or ice. Cx stated the only thing on were the lights. When arrived the unit was unplugged and pulled out from wall. Once power restored the compressor and evap fan came on. Water and ice both dispensed. Accessed evap and it began to develop frost pattern. Instructed cx to give 24 hrs for unit to reach temps before placing food back in. Unit is running as designed. Cx paid for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Laurel, Maryland 20707
Andrew H.
Job Details:
06/27/2022
Replace all parts I found one in the bins that were ordered was not needed and can be returned. A tested unit s working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Laurel, Maryland 20723
Andrew H.
Job Details:
06/27/2022
Customers complaint is the unit's LEDs are out. Replaced freezer LED. Unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Millersville, Maryland 21108
Eric W.
Job Details:
06/27/2022
the color is wrong we need ss/ not black ss and no dents; ordrng 1 W11106273 (give to mr to check)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gambrills, Maryland 21054
Dustin F.
Job Details:
06/27/2022
"CX complaint: not cooling in fridgeInspected unit and tested Compressor, all thermistors (at the Control) then RC EVap and RC CAbinet thermistors, ALL IN RANGE! Then thawed out evaporator fully and rand diagnostic test, to test the 3 way valve. on step 5 of the test, i sprayed real quick onto the evap then waited 10 min, IT did Not Refreeze, confirming 3 way valve function. Found SP W11092686 and inspected the drip pan. confirmed it had been warped. the SP mentions number S16360 - Covers labor Only. ORdering Drip pan kit W11457241 and setting RC evap fan assembly on return in case CX wants it installed. they WILL have to pay on the spot for it. Charged CX $211.61 via card. CX is paid in FULL unless they want new thermistors installed with fan motor.; rqstng P&A on 1 W11457241 (Drip Pan Kit)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near York, Pennsylvania 17406
Sal R.
Job Details:
06/27/2022
CX complai t is that the unit is leaking. I found that the drain hose a hole in it causing the leak. I found evidance of rodent infestation. I am ordering 1 drain hose (W11244231). I have set a return date for 6/30. Please be awere of possible environmental concerns .; ordrng 1 W11244231 (drain hose 82 @ tribs)
We serviced a
JENNAIR RANGE
Model JGS8860BDP17
Near Catonsville, Maryland 21228
Robert L.
Job Details:
06/27/2022
"cx complaint not heating above 280, ignirotr glows butno gas cx said when he taps regulator would ignite gas, found ignitor weak not full opening valve, replaced ignitor from pre-id, resecured all connections to valve, tested all ops ok, collected cx paid in full"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Davidsonville, Maryland 21035
Mitchell H.
Job Details:
06/27/2022
installed manifold pieces and units rack is now upright and working as fdesined job compelted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Enola, Pennsylvania 17025
Fred G.
Job Details:
06/27/2022
cx complaint unit is building ice in the FC. inspected unit and found ice at the bottom of Fc and under the evap. found units drain hose was clogged with ice. was able to get it all cleared out with steamer and unit did drain. this isnt the first time this happened to this unit. called techline and TL deemed the unit none repairable.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
06/27/2022
"upon arrival found damage to flooring in kitchen, behindand also under unit, bushings completely deteriorated documented damage in servicebench, tradcare closed, replaced heater, tested, unit working as designed, cx also requesting insulation due to mold, referred cx to customer service, part #'s for toe kick and insulation. W11573704, shield, W11550992 toe panel"
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0FS2
Near Middletown, Pennsylvania 17057
Marc M.
Job Details:
06/27/2022
"cx complaint that the caulk surrouding the perimeter of the cooktop glass is 'diminishing'. inspedcted unit and can confirm that the bead of caullk around the cooktop glass is not the same thickness at all points around the cooktop, and at the front most section towards the console, the caulk is low enough to allow small crumbs and debris to get trapped inside (took pics). cx was insistent that this is due to the caulk 'diminishing' but that simply is not the case. the caulk used to seal the glass within the top frame is heat reisistent and could only be impacted by harsh chemicals not approved for cleaning by whirlpool. tried to explain to cx that this is in fact a cosmetic failure, but cx was resistent to explination of the product."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Abbottstown, Pennsylvania 17301
Drew B.
Job Details:
06/27/2022
"cx complaint that unit will rattle abd vibrate very loud at times found the piping in the rear to compressor is vibrating even after previoulsy moved will need foam sleeve, mastic to make sure no vibration is occuring in the spots its touching.. call to reschd accrdingly.; ordrng 3 4318168 (mastic)s"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near East York, Pennsylvania 17402
Sal R.
Job Details:
06/27/2022
"CX cinformed me thatb since diagnosing visit she has been able to run 5-6 loads with out issues. I entered diag and found no error code. CX asked for refund of parts, shipping, taxes, and labor charges . I spoke to Megan in office and a refund in the amount of $243.26 has been processed. I informed CX to see the refund abck on her card in 3-5 Buisness days. No parts where installed . Im moving on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Bumpass, Virginia 23024
Thomas B.
Job Details:
06/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the dual valve tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Purcellville, Virginia 20132
Ezra M.
Job Details:
06/27/2022
installed hinges and lid
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ashburn, Virginia 20147
Ken M.
Job Details:
06/27/2022
"Customer complaint is that the unit squeals at start up, otherwise is working properly. Inspection of the underneath of the unit found the gearcase is leaking oil. Unit needs a new gearcase and recommend replacement of the belt and splutch.; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Leesburg, Virginia 20175
Ken M.
Job Details:
06/27/2022
"Customer complaint is that the contol buttons are not lined up with the hole, some cannot be used. Inspection of the control verified issue. Further inspection found that the control was secured in place before ensuring that the buttons were through the frame. Removed anchoring screws from the control and realigned the part so the buttons were all the way through. Part resecured and unit reassembled. Unit tested and is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Chantilly, Virginia 20152
Ken M.
Job Details:
06/27/2022
"Customer complaint is that the unit is not cooling. Customer had the unit unplugged. Power restored and found the compressor tripping the overload. Compressor windings tested at 5 ohms, 5 ohms, and 10 ohms. Compressor draw spikes to 21A and then drops to a steady 9A before tripping the overload. Unit needs a new compressor.; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring) and 1 W11504420 (lokring) and 1 W11506635 (coupler) and 1 W11490399 (drier) and 1 W11506623 (lokring) and 1 W11401409 (lokring) and 1 R600a (R600a)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Aldie, Virginia 20105
Ken M.
Job Details:
06/27/2022
"Customer complaint is that there is a fracture in the middle of the handle mount plate that secures the top of the door together. Potential safety issue, failure could result in the door falling apart, leading to injury. Ordering handle.; ordrng 1 W11449263 (handle)"
We serviced a
JENNAIR OVEN
Model JGR8855BDS
Near Woodbine, Maryland 21797
Brian R.
Job Details:
06/27/2022
cx complaint is lights on control are very dim and not as bright as they were. front right burner turns flame off but gas stays on when set to low. when using oven if outside temp is either very hot or cold unit wont heat up unless at times turner burner on it works. was able to adjust flasme on RF and now that checks. tried running bake and broil and ignitor works on both and gets bright red but no gas on either. tried with a few burners on as well. part was damaged so office will schedule when part is in.; ordrng 1 WP74006427 (Valve 238.22)
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS02
Near York, Pennsylvania 17403
Sal R.
Job Details:
06/27/2022
I was able to access and install new console. I then tested unit and unit test good. I collected for labor charges. Unit test good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, Maryland 21701
Ricardo S.
Job Details:
06/27/2022
"the blower wheel is broken, replaced parts, unit tested ok.. unit needs console assy.. the chime not working; ordrng 1 w11413567 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Bristow, Virginia 20136
Tanner B.
Job Details:
06/27/2022
"Cc the unit not cooling in FF section .. Frost covering evap. Cleared ice and tested thermistor , reading out of range causing the evap to frost over. Unit needs new fan assembly and control to correct issue; ordrng 1 W11087438 (fan w/ thermistor) and 1 W10843055 (control)"
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ1
Near Purcellville, Virginia 20132
Ezra M.
Job Details:
06/27/2022
"long dry times. heat still cycling. cust had vent exhaust cleared of decking. found gap in seal around blower housing. installed seal, foam around blower housing to stop airleak into cabinet. re-verified unit cycling heat appropriately. called techline sr#7733976040, advised if cust still having issues, check exhaust vent temps with vent connected and disconnected to check for temp differences; ordrng 1 WP697770 (seal), used 1 WP697770 (seal) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Purcellville, Virginia 20132
Ezra M.
Job Details:
06/27/2022
"replaced lid and both hinges, gearcase, slider, clutch and rotor. verified lid closing properly, latch working properly. calibrated unit and ran full diag cycle. no leaks, no errors, sounds normal."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Partlow, Virginia 22534
Thomas B.
Job Details:
06/27/2022
Cx states unit stops before wash and has stopped before rinse ran errors none listed checked wiring all good and tight. Ran diagnostics no issues locked filled washed and spun without issue recalibrate the machine ran a normal cycle ran to rinse no issues unit is functioning properly. Charged 120.00 service call cx paid by Check
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, Delaware 19958
Frederick R.
Job Details:
06/27/2022
Appt rescheduled for this Friday. Need 2 tech for built in fridge; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Germantown, Maryland 20874
Julian H.
Job Details:
06/27/2022
replaced parts MUST WAIT 24 HRS TO COOL DOWN 72 HRS TO SEE ICE
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Reston, Virginia 20194
Richard B.
Job Details:
06/27/2022
"CXX complant. No ice , Inspected unit and found in test 120 , ice maker gets to step 4 and stalls in twist position, Installed new ice maker and tested unit , Ice maker passed test , Heater fill tube is good and wires are not severed . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, Pennsylvania 17222
Andrew S.
Job Details:
06/27/2022
"Per previous diag I was able to access and replace the control, valve and shifter. I then ran the calibration test and the unit completed the test. I was unable to do the diag test due to the unit not being hooked up to water. Job complete"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Frederick, Maryland 21701
Ricardo S.
Job Details:
06/27/2022
"Lower oven not heating at all, cks unit, ingitor receives 120vac, faulty ignitor, temp sensor read 108o ohms ok.. Replaced bake igintior,, unti tested with cx and lower oven heating ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
06/27/2022
Cx complaint is that the icemaker is not working. Upon arrival I found that the icemaker had stopped mid harvest. I was able to access and repalce the icemaker. I then ran the harvest test and the unit completed the test and filled. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
06/27/2022
Cx complaint is that the unit is still frosting up within a few days of the last repair. Upon arrival I tested resistence at the control for the evap thermistor and the heating circuit. I found that thermistor to be reading at 49.2 K Ohms and the heating circuit at 103 ohms. I called TL and informed them of my findings. He stated that the thermistor was reading 53 Deg F. however the resistence chart that I was seeing had the reading at -18 to -20 degrees F. I spoke with MR to verify what I was seeing. I am ordering a control box. Please contact cx when the parts are available to schedule the return visit. SR#7733978244; ordrng 1 W11546690 (Control Box)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Millersville, Maryland 21108
Eric W.
Job Details:
06/27/2022
cx complant of unit not cooling inspected unit found evap frozen over oned out thermistors they are good omed out thermals for heater the are good omed out heater got 36 omes went into service and turned heater on heater works unit will need new control and evap thermistor; ordrng 1 W11496884 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stewartstown, Pennsylvania 17363
Sal R.
Job Details:
06/27/2022
CX complaint was that the dispenser was leaking rinse aid. I was able to access and replace the dispenser. UNit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EWH04
Near Delaware City, Delaware 19706
Taylor F.
Job Details:
06/27/2022
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the filter head to be defective causing water to drip into the cabinet. Tried using bypass cap and it didnt change the leak. Issue is with the filter head. Ordering filter head, cannot reschedule at this time.; ordrng 1 W11346623 (filter housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
06/27/2022
CX complai t is that tyhe unti is still leaking. I was able to run a diag test and found no signs of leak. I then removed the outerdoor panel and found that when running a normal cycle. water was pouring out from under the dispenser housing. I found that 3 screws to the dispenser are strpied and not tightening. I am orderign 1 dispenser housing (WPW10671905). I called WP Tech Line and spoke to Joel. I infromed Joel of my findsa and was advised to order the dispenser housiong. Please see SR # 7733979126. I spoke to LW in parts ordering and was able to set a return date for tomorrow 6/28.; ordrng 1 WPW10671905 (dispenser housing 26 @ tribs)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Enola, Pennsylvania 17025
Fred G.
Job Details:
06/27/2022
cx complaint unit will not dispense water. inspected unit and while dispensing i could hear the water valve activating. removed water filter and tried again and found unit will dispense. cx provided me with a new water filter. placed filter in and found unit will dispense without issue. found water funnel for ice maker was full of ice. was able to steam it out and found that ice maker calls for water. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Chantilly, Virginia 20151
Carl R.
Job Details:
06/27/2022
"Element(s) Not Working - Electric Range - PRE-ID Element and Infinite Switch. Pulled unit from wall, removed 6 screws and 2 screws at the know for the switch. Unit needs a burner. Installed new switch, burner didn't light. ; ordrng 1 W11047722 (Burner rf)"
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Leesburg, Virginia 20175
Ken M.
Job Details:
06/27/2022
"Customer complaint is that two of the valves have frozen, but cannot be accessed because the screws securing some of the burners down are seized. Found that the screws for two of the burners will not come out. Needs screws and burner bases for the left front and right rear burners. Also need a new manifold and switch harness. Customer requesting new screws for all burner heads.; ordrng 1 W10575616 (pipe-mnfld) and 1 W10854963 (harns-wire) and 1 WP7527P03160 (burner base - lf) and 1 WP7527P00360 (burner base - rr) and 8 WP90767 (screw)s"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Arlington, Virginia 22201
Jason A.
Job Details:
06/27/2022
CX complaint RANGE cooktop or oven doesnt heat. Measured 120VAC to L1 but L2 only 17VAC at outlet. Terminal block connections are tight. Advised CX to hire an electrician > JJ
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Chesapeake Beach, Maryland 20732
Shawn D.
Job Details:
06/27/2022
"cx complaint sometimes panel is dead and unit wont work and has to unplug then plug back in and unit will work but now panel has lines through and has been dying alot more. inspected unit confimred lines through panel and it filickers. all connection are tight on control, ordering ui for return; ordrng 1 W11413566 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, North Carolina 28504
Branden R.
Job Details:
06/27/2022
"came out to replace tub on unit , found new tub had a hole that was not properly filled , will have to order a new tub w11460604 , tub will need to be shipped to cx address .; ordrng 1 w11460604 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, Virginia 22204
Jason A.
Job Details:
06/27/2022
CX complaint DW stops in cycle & console goes blank & nonresponsive. Check connections at lower right conduit box & at control & UI. Door closes firmly. No error codes. Ran test wash 2X. Start a 1hr wash & unit is advancing. Not able to replicate. CX request AM appt > JJ; ordrng 1 W10906426 (Control) and 1 WPW10653840 (door latch) and 1 W11084121 (sensor OSI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
06/27/2022
i would order ice maker and valve to be sent back out with .; ordrng 1 W11546935 (icemaker) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, Maryland 20850
Julian H.
Job Details:
06/27/2022
installed pressure switch tested and working collected remaining repair balance
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bluemont, Virginia 20135
Ezra M.
Job Details:
06/27/2022
"out of balance errors on heavy duty and bulky cycles. unit storing errors f0e3, f0e5, f0e7, f1e2 and f6e3. passes diag cycle normally. ordering control and motor.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W10734521 (slider)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Baltimore, Maryland 21224
Alexander D.
Job Details:
06/27/2022
"while servicing cx range that was purchased in 2020, asked cx if dishwasher was bought at same time, it was. asked to inspect unit, cx said ok. found serial# in range of Technical Service Pointer #: W11540964 for heater replacement and still has brass colored bushings. replaced heater, tested, no leaks. unit is now working properly. Special Project code S17304 to cover parts and labor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Harrisonburg, Virginia 22802
Kyle A.
Job Details:
06/25/2022
Cx complaint of unit not cooling. Did confirm units compressor is locked up. Pulling 22 amps and blowing overload. Will need to return with compressor.; ordrng 1 W11547313 (Compressor kit) and 3 W11109499 (Drier)s and 3 W11504445 (Loop and drier)s and 3 W11504447 (Cap tube to drier)s and 3 W11504416 (Suct tube to compressor)s and 3 W11504431 (Discharge to compressor)s and 3 W11506621 (Charging to compressor)s and 3 W11506635 (Coupler)s
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Staunton, Virginia 24401
Kyle A.
Job Details:
06/25/2022
"Cx complaint of unit having long dry times. Did confirm major damage to encoder and control due to crushed console. Will need to return with console, control,and ui.; ordrng 1 W11595209 (Console) and 1 W11561939 (Acu) and 1 W11481117 (Encoder)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harrisonburg, Virginia 22802
Kyle A.
Job Details:
06/25/2022
Installed control and tested unit and unit is now as designed
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Waynesboro, Virginia 22980
Kyle A.
Job Details:
06/25/2022
Installed harness but unit needs term8nal cover; ordrng 1 W11298298 (Terminal cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Staunton, Virginia 24401
Kyle A.
Job Details:
06/25/2022
Cx complaint of damage to unit. Did confirm and found water line was unseated. Reseated water line and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harrisonburg, Virginia 22802
Kyle A.
Job Details:
06/25/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Staunton, Virginia 24401
Kyle A.
Job Details:
06/25/2022
Lox box came in damaged. Reordering lockbox.; ordrng 1 W11190039 (Lock box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDS07
Near Seaford, Delaware 19973
Frederick R.
Job Details:
06/25/2022
"CX complaint is RC no cool. Upon arrival found the FC working but ice build up and RC no cool. Exposed evap and it had a decent frost pattern but lots of ice build up in channels goig to rc. Thawed all ice out and made sure drain tube was clear. Evap fan running good and thermistor was a little high. Also found bot FC and RC door liners warped to the point the gaskets will not stay on them. Ordering control, thermistor and RC/FC doors with gaskets. Please read sticky note; ordrng 1 LW10798950 (dor-fip) and 1 W11240749 (gasket-dor) and 1 LW10798951 (dor-fip) and 1 W11229610 (gasket-dor) and 1 W11352623 (control box)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, Delaware 19947
Frederick R.
Job Details:
06/25/2022
Replaced COnsole UI and drain hose per prior diagnosis. Unit powers up but had no way of testing in store because drain was not accessible. Job is complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Bethesda, Maryland 20816
Israel R.
Job Details:
06/25/2022
Customer complaint unit is not starting and the ui just keeps reseting. I foiund the UI just displaying Jennair Logo and not working. The unit ahs a bad UI. Installed new UI an tested. Unit is now turning on and heating. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Millsboro, Delaware 19966
Frederick R.
Job Details:
06/25/2022
CX complaint is oven door glass broken when unpacked. Replaced outer glass door per prior diagnosis. Reinstalled door back on unit. Unit has been stored in garage amongst alot of building materials from other contractors. Door was not in same location where i left it after ordering parts. There were scratches on the inner door that I did not notice last time. took pic. Door is repaired and unit needs to be professionally installed and converted. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, Maryland 20850
Israel R.
Job Details:
06/25/2022
F0E5 Off balance. Customer complaint unit is filling but is not agitating. I tested the unit and found the unit has a bad Actuator. I replace actutator and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ocean View, Delaware 19970
Frederick R.
Job Details:
06/25/2022
CX complaint is long dry times. Inspectec/tested unit and verified complaint. Ran test with WP airflow test 3 times and unit failed each time. Unplugged vent from wan and tested again and it passed. Explained to CX that this test shows that there is an issue with the vents and not the machine. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW02
Near Ocean View, Delaware 19970
Frederick R.
Job Details:
06/25/2022
Upon arrival I took pic of unit. Asked the CX if the OOW charges were explained and she thought she was in warranty. I did pull up entitlements and she was covered until 4/22 for sealed system. When I told her what it could cost she decided to cancel appt. No services rendered. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Lewes, Delaware 19958
Frederick R.
Job Details:
06/25/2022
CX complaint is dryer tripping breaker. Could not verify complaint. CX stated to me that electrician had found a faulty breaker in box and replaced it yesterday. Unit is now working properly. Job is complete
We serviced a
JENNAIR MICROWAVE
Model JMW2430WP00
Near Potomac, Maryland 20854
Israel R.
Job Details:
06/25/2022
Installed new motor. I tested unit and the unit is back to normal oprrations.
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, Maryland 20850
Israel R.
Job Details:
06/25/2022
"Installed new controls, sendor and fan and the noise still ther with teh fan when it reaches the high temps. The unit still preheating too fast and is not up to temp. Techline is closed today. Send me a shop job pon monday. Techline needs to be called on this.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near ,
Frederick R.
Job Details:
06/25/2022
"CX complaint is unit no cool. Inspeted/tested unit and verified complaint. Pulled amp draw of 18.48 and settled an 9.6. Unit needs a compressor. Ordering compressor, drier, coupler. This is a 2 CT SS job. Plese schedule asap; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, Maryland 20852
Israel R.
Job Details:
06/25/2022
Customer complaint unti freezer is not sealing correctly. I tested the unit and found the top right corner is not sealing and is frosting inside. I found the gasket not sealing i steamed the gasket and i was able to get in but when i tested i found the sliders are clear of ice but is not pulling the door correclty. and it fells hard to close the spring is not pulling the unit. Ordering both sliders. 23 and 34 at tribles.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDS01FLSS1
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
06/25/2022
Customer complaint unit is making loud noise at randowm times during the cycle sometimes it does it sometimes it doesnt. I tested unit and found the unit is not mamking noises. I tested the unit and found the unit is washing is filling and is drainnning. I could not hear the noise. We ran the unit for like 15 min. collected 120.; ordrng 1 W10782773 (pump&motor 186.11)