We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Hanover, PA 17331
Marc M.
Job Details:
06/20/2022
installed parts and tested unit. unit still shorting at ui/display. inspected and found that the cavity thermostat is shorted and visibly burned. unit will need parts.; ordrng 1 W11224856 (thrmst-fix) and 1 W11469478 (harness)
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB01
Near Falls Church, VA 22046
Samuel R.
Job Details:
06/20/2022
cx complaint unit door doesnt not seal properly.inspected unti and could confirm cx complaint.found bottom dooor hinge to have bend.unit will need a new hinge and screws W10574325 1 tribles 67006564 6 tribles w11102844 special order; ordrng 1 W11102844 (hinge) and 4 67006564 (screws)s and 1 W10574325 (pin)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bainbridge, PA 17502
Justin L.
Job Details:
06/20/2022
cx complaint unit not finishing cycles. was able to access unit and after verifying model and serial ran diagnostic and found no saved codes. ran diagnostic cycle and found valves opening partially. due to unit not filling it wont finish cycles. ordering control and valve and once in office will need to contact cx and set return; ordrng 1 W11116592 (control) and 1 W11127357 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Falls Church, VA 22041
Lloyd B.
Job Details:
06/20/2022
Cx complained the unit did not make ice. Inspected the unit and found there is a code of E5 for thermistor failure on the IMA. There is also frost on the front fascia. There is 120v at the red to white wire at the ice maker heater but the fill tube is still frozen. The ice maker did complete a harvest in step 58 of diagnsotics and the fan runs in step 36. There is a pointer w10545061 that states to order fasica heater kit for condensation on the fascia. Unit needs new ice maker and kit; ordrng 1 W10619962 (fascia heater kit)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Gordonsville, VA 22942
Eric F.
Job Details:
06/20/2022
"Confirmed cx complaint UI not displaying properly, characters faded on UI. Ordering Control/UI; ordrng 1 W11528249 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23116
Gill G.
Job Details:
06/20/2022
cx complaint: unit is not spinning out load. no stored fault codes. ran auto test and found unit is fully functional and working as designed. verified good water flow and hoses are not reversed. after further discussions with cx found cx is using excessive detergent. advised cx on correct detergent use. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Lancaster, PA 17601
Drew B.
Job Details:
06/20/2022
when arrived was able to remove any 134a in system then had removed srier and compressor and install both new parts. pulled vaccum to about -28 and held the system requires 4.4 oz of 134a. and when fililing up to around 4.5 oz the low side read 0 and high was around 115-20.. and unit wad getting colder and colder in the fc section. unit will need to run for about 24 hours and appears good if any non ss repair call bck like pan on compressor
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Oakton, VA 22124
Christian C.
Job Details:
06/20/2022
Cx complaint unit is making a really lound grinding noise. Inspected unit found F7E1 tachometer missing or wrong signal. Ran through service cycle no issues. Tested fast spin in manual no issues. Ran DLMS calibration. Checked actuator arm is in splutch. Manually rotated drum from underneath and heard metal grinding coming from drum. Removed wash plate and found change underneath. Removed debris and tested unit. No more noise.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Middletown, DE 19709
Alexander W.
Job Details:
06/20/2022
CX stated unit is shaking tested inspected and verified cx complaint found unit is not sitting on a proper pedistal nor is the pedistal installed leveled properly CX to call and get proper pedistal installed. unit is working as desgined job is complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Mechanicsville, VA 23111
Gill G.
Job Details:
06/20/2022
"cx complaint: unit gets out of balance and leaks water. found weak suspension. replaced suspension. found oil from gearcase on belt guard. unit needs gearcase, cam and belt.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 2count (2 count)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Chesapeake Beach, MD 20732
David J.
Job Details:
06/20/2022
"Cx complaint popping noise coming from defrost heater. Replaced heater, drain tube and pan were not clogged. Tested heater element and is working properly. Unit now working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Fairfax, VA 22030
Carl R.
Job Details:
06/20/2022
"NOT HEATING. Looked the dryer and seen the air flow was slightly weak, used a price of paper to determine air flow pull. Heater was active and working properly. Cx needs to show proof of lent duct cleaning before serving dryer. Also found the gasket around the door is particularly missing. Needs door gasket. ; ordrng 1 W10906683 (Gasket) and 1 Wp279368 (Glue)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Chesapeake Beach, MD 20732
David J.
Job Details:
06/20/2022
Cx complaint unit not draining. Inspected unit and did find drain pump was not pushing water through. Removed the water and tested unit and was working properly. Tried to drain again and it was trying but not doing it. Ordering drain pump for return visit. ; ordrng 1 Wpw10531320 (Drain pump)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Kinston, NC 28501
Ronnie B.
Job Details:
06/20/2022
cx complaint of f1-e0 error code. checked unit and confirmed code in control and found unit to be infested. called techline to document.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Lexington Park, MD 20653
David J.
Job Details:
06/20/2022
Cx complaint the user interface sometimes freaks out and does its own thing. Sometime runs and sometimes doesnt. Inspected unit and found error code F8E3. Ran unit in diagnostic mode after clearing codes. Unit ran through complete cycle. Found no error codes. After. unit is having communication error between pump. Replaced control board and user interface. Ran diagnostic mode again and found zero errors. Tested UI and everything is working with no problem. Unit is now working as designed. Cx paid in full
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Falls Church, VA 22044
Lloyd B.
Job Details:
06/20/2022
Cx complained the unit made noise. Inspected the unit and found the belt to squeak. Installed new belf and tested and it no longer makes noise. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Bear, DE 19701
Taylor F.
Job Details:
06/20/2022
"Cx complaint is unit making a grinding noise. Tested inspcted and verifed complaint. Replaced gearcase, clutch, slider, rotor, stator from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
AMANA RANGE
Model AER5712AAS
Near Rockville, MD 20852
Julian H.
Job Details:
06/20/2022
Cx complaint about unit kept hot surface light on inspected all switches disconnected connectors p & L2 on all of them noticed that supply wires were just on the ground made Cx awared that she needs to get an electrican to enclosed wires on a box light still on check schematics connector 2b in burners sending power to hot surface light confirmed with TL, issue with LF burner replaced from preid and working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Orange, VA 22960
Eric F.
Job Details:
06/20/2022
"Confirmed cx complaint unit not washing. Found lid not latching/unlatching. Found unit not agitating or washing, evidence of damage to actuator/splutch assembley. Ordering latch and control, will use pre-id'd parts on return visit.; ordrng 1 W11307244 (latch) and 1 W11170319 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Odenton, MD 21113
Alexander D.
Job Details:
06/20/2022
"cx complaint load n go not dispensing and drawer full of water. inspected unit and verified complaint. dumped out load n go and it was mostly water, hardly any detergent left. cleaned door glass and bellow in case leak is coming from there, no tears found. noticed load n go docking tube dripping nonstop. ran test cycle, no other leaks and detergent pump runs. docking tube filling container with water and diluting detergent. replaced metering bracket asm that includes docking tube. tested unit, no leaks, no dripping from docking tube. advised cx to monitor and call back if issues persist."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/20/2022
Cx complaint unit is not working properly inspected unit found error F3E0. Removed and replaced the control and the sensor tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED8127LC
Near Chesterfield, VA 23832
Joseph D.
Job Details:
06/20/2022
"found unit with loud support beaing, added grease, unit no longer squeeling"
We serviced a
MAYTAG RANGE
Model MER7700LZ
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/20/2022
Replaced outer door glass reassembled unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Bern, NC 28562
Ronnie B.
Job Details:
06/20/2022
cx complaint of unit heating. this unit falls under service pointer W11540964. also found small tear in tub seal. went to pull unit and found unit to be infested. advised cx to send in extermination reciept into office before we can return to perform repair.; ordrng 1 W11414078 (tub seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Frederick, MD 21704
Ricky E.
Job Details:
06/20/2022
"customer stated that the unit wasnt making ice.. verified issue and fnd the im thermister out of range... replaced the icemaker, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Vienna, VA 22181
Christian C.
Job Details:
06/20/2022
Cx complaint unit is leaking from underneath unit. Inspected unti found F9E1 diverter cant find position. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near ,
Frederick R.
Job Details:
06/20/2022
Replaced door switch per prior diagnosis. Tested unit after repair and it is now working properly. Ran unit for 15 mins and it did not shut off
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Bern, NC 28560
Ronnie B.
Job Details:
06/20/2022
cx complaint of unit shuts off and breaker will open. checkedm unit and no codes stored at this time. ran unit and cannot find any issues with unit. checked breaker and found 20 amp breaker. breaker is heating up when unit is running. with amp clamp checked amperage while on and is 2.4amps. on neutral. l1 is at 23.5 amps. called techline to document. cx needs new breaker of 30 amps. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Frederica, DE 19946
Frederick R.
Job Details:
06/20/2022
CX complaint is pin on hinge came out. Inspected unit and verified complaint. Replaced hinge from pre-id. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Chesterfield, VA 23832
Joseph D.
Job Details:
06/20/2022
"unit with severely dented damaged cabinet, rear panel pushed inot cabinet, and front panel crushed. would need cabinet, door, motor chute etc; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 280043 (rear,panel) and 1 W11117429 (chute) and 1 WP694089 (fan) and 1 WP8577230 (housing) and 1 279827 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bridgeville, DE 19933
Michael E.
Job Details:
06/20/2022
"Replaced control as per previous diagnosis. As i was removing the front of unit to reach dispenser, i found a hole in the bellow gasket that was not visibkle while gasket was in place. Ordering bellow gasket W11314648, Scheduled repair visit for 6/27 end of day please.; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Brian R.
Job Details:
06/20/2022
cx complaint is water leaking and ice bin is frozen together. found crack in mold. replaced ice maker and advised cx to keep a eye on it and if any issues just give a call back. temps and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Taneytown, MD 21787
Bernard M.
Job Details:
06/20/2022
"Cx complaint unit leaks. When arrived fpound the unit leaking water from underneath unit. The water tube that feeds from the door drips from the connector. Disconnected from tubeand cut off damaged end, re-inserted tube to connector, dispensed water and no leaks occured. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Fairfax, VA 22030
Carl R.
Job Details:
06/20/2022
"doesn't wash clothes properly $120. Inspected unit and found that the washing machine is not working properly. Fpund fault code f7e2, shifter not functional. Cleared unit of other fault codes to see if new or same codes returned. Looked underneath washing machine and seen oil from the gear case at the bottom of the o er and floor. Cx needs gear case, slutch, actuator, belt and bolt and latch. Latch is not functional. This is to start. ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10752187 (Bolt) and 1 W11307244 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Perry Hall, MD 21128
Shane M.
Job Details:
06/20/2022
cx complaint of humming noise. put unit into test mode. could not duplicate sound complaint. advised cx to capture sound issue on cell phone.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Chesapeake, VA 23324
Zachery R.
Job Details:
06/20/2022
"cx complaint unit not completing cycles, wash basket banging, checked unit, unit displaying f0e5 off balance fault. unit is balanced, ran calibration, ran auto test cycle, during test cycle unit was shaking accessively and squeeking non stop, tried repositioning unit to quiet squeeking, no success, suspension is good, slider is good, small amount of oil leaking from bearing onto slider, advised cx to try smaller loads, and ordering gearcase, clutch, and stator to complete repair. 2count; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Shippensburg, PA 17257
Sal R.
Job Details:
06/20/2022
"New home build, Builder complaint was thatb the unit has cosmetic damage to the front of the door. I was able to access and replace the door , unit test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23236
John P.
Job Details:
06/20/2022
"Install basket calibrated tested working as design also replaced belt.; ordrng 1 Wpw10006384 (Belt), used 1 Wpw10006384 (Belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Baltimore, MD 21207
Keith H.
Job Details:
06/20/2022
cx complaint is unit not completing cycle inspected unit and found the drain motor is jus humming but water not being drained. needs new pump. Maintainece is going put unit in their shop for better access when we get part; ordrng 1 W10906604 (pump-water)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Crozier, VA 23039
Thomas B.
Job Details:
06/20/2022
"Cx complaint unit is not working properly inspected unit found errors for overfilling, underfilling, and long fill long drain tested water valve proper pressure and volume also testes drain the drain drains properly no issues no kinks in pressure tubing ordering control qouted 360.47 for repair cx paid by CC ; ordrng 1 W11116592 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS01
Near Hummelstown, PA 17036
Justin L.
Job Details:
06/20/2022
As per previous visit was able to access unit and replace outer door. Attempted to remove wall oven but due to how close it is to the fridge and it being stuck will need a 2nd tech. Contacted office and setting return Thursday 6/23/22; saved tckt
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21701
Bernard M.
Job Details:
06/20/2022
"Cx complaint unit isn't cooling. When arrived found items in RC too warm but air flowing through baffle. Items in FC were frozen. Accessed the evap and found it to not have complete frost pattern. The bottom half had frost, the top half was condensation. All fans and compressor are working. Unit will need sealed system repair. Ordering parts, once parts are in contact cx to reschedule.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11504449 (capillary tube) and 1 W11506619 (coupler) and 1 W11109499 (drier tube) and 1 W11504433 (heat loop-drier) and 1 W11504447 (cap tube -drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near East Petersburg, PA 17520
Drew B.
Job Details:
06/20/2022
cx complaint that unit is making noise when fan runs etc when testing i foudn the evap fan cover wasnt fully snapped and causing vibration of the fan running and i was able to snap in place nd noise had gone away.. and appears to be fully functional/.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Frederick, MD 21701
Bernard M.
Job Details:
06/20/2022
"Cx complaint unit won't power on. Inspected unit and found the console wouldn't light up when pressing buttons. Accessed junction box and found not enough voltage from L1 to neutral. Found continuityat the control. Cut off power at breaker and removed and reconnected wire nuts so wires were tight and secure, turned on breaker and the unit powered on. Ran test cycle and unit completed cycle without issues. Cx paid $120 service fee"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW1
Near Baltimore, MD 21216
Keith H.
Job Details:
06/20/2022
cx complaint is long dry times inpsected unit verified 120v to unit put into diagnsotics no errors found tested it. it does heat and tumble i then found unit has bad airflow advised cx to have vent checked and cleaned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near York, PA 17403
Drew B.
Job Details:
06/20/2022
"cx complaint that unit lights arent working. and foudn the switch lever is broken, replacd the switch and now lights work and checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Mineral, VA 23117
Eric F.
Job Details:
06/20/2022
"Confirmed cx complaint door not shutting flush, water leaking around left side of door. Found door not engaging latch, hinges warped prohibiting door from closing properly. Ordering new hinges.; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Vienna, VA 22181
Christian C.
Job Details:
06/20/2022
Cx complaint unit filter is hard to remove. Removed filter. Filter had a lot of built up pressure. Cx had not replaced filter in a long time they do not remember when. Advised cx to replace filter every 6 months or so. Cx paid for service call 2nd unit in house.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/20/2022
"i was able to access unit and replace the detergent dispenser. tested unit, unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Vienna, VA 22180
Christian C.
Job Details:
06/20/2022
Installed control. Tested unit no errors. Ran through service cycle no issues. Calibrated unit. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
06/20/2022
i was able to access unit and replace both the lower harness and the drain pumnp as per previous tech. tested unit and unit checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frederick, MD 21701
Ricky E.
Job Details:
06/20/2022
"customer stated that the unit had a dent in the rear of the tub. verified issue, and fnd no other issues. the dent is causing any other issues, the unit is new... unit will need the tub assy...; ordrng 1 w11409865 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Hume, VA 22639
Ezra M.
Job Details:
06/20/2022
"ref side not cooling. found evaporator clogged with frost/ice, not getting good airflow to rc. ordering evap fan harness and control.; ordrng 1 W11546681 (evap fan harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Columbia, MD 21044
Neil H.
Job Details:
06/20/2022
cx complaint the was unit not cooling found heavy frost in fc evap when wall removed the thermistor was off replaced and rewrapped and ziptied unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Frederick, MD 21704
Ricky E.
Job Details:
06/20/2022
"customer stated that the nunit wasnt dispensing.. verified water to the unit, and the filter was new... tested at the dispenser and water came out.. the line may have been kinked behind the unit, beacause before testing the unit was pulled forward... i hung the water line to prevent kinking, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bumpass, VA 23024
Thomas B.
Job Details:
06/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Havre de Grace, MD 21078
Milton J.
Job Details:
06/20/2022
Cx complaint unit not dispensing ice. Inspected and found the ice in the bin bound up. Emptied and tested with no issues. Just CX and his wife so instructed them about once a week to empty bin and start fresh to keep ice from freezing together. Unit is functioning properly.
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW0
Near Fairfax, VA 22031
Christian C.
Job Details:
06/20/2022
Cx complaint unit is making a lound sound. Ran unit for about 20 mins and it started making a lound sound from the motor. Cx says it gets way louder. Quoted cx and they will not be going through with the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Richmond, VA 23220
Gill G.
Job Details:
06/20/2022
cx complaint: unit is not producing ice. found ice in ice bin. found ice maker had just harvested ice. cycled ice maker and filled mold with water. advised cx that door freezer door being left open would reduce ice production. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near West Springfield, VA 22152
Lloyd B.
Job Details:
06/20/2022
"Cx complained the unit wasn't cooling. Cx says the unit did not get below 40 but after putting things in it, came down and is working. Measured the temps and the fc is 0 and the rc is 47. Unit is working as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, MD 21774
Ricky E.
Job Details:
06/20/2022
"customer stated that the unit was working, but was freezing in the ff section sometimes, and at one point she felt that the unit was off for to long.. the unit on arrival was at 0 and 40, the customer had the unit set to 40.. the unit is making ice with no issues and is defrosting.. no issues at time of service..."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Daniel J.
Job Details:
06/20/2022
smell of gas at times while cooking tested burner no smells used gas sniffler no alerts spoke with tech support adjusted cap nmade sure sitting correctly not currently smelling excess gas per tech support orderin flame speader sr7733921167 called safety sr7733888867 customer moved into new home 2 weeks ago; ordrng 1 W10836409 (speader)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Rixeyville, VA 22737
Ezra M.
Job Details:
06/20/2022
"unit stuck in drain cycle. cancelled cycle, checked errors, none stored. ran test cycle. unit working properly."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near McLean, VA 22101
Samuel R.
Job Details:
06/20/2022
cx complaint cant read lettering.inspected unit and found unit to not been engraved properly.making unit hard to read what settings the knob is on.unit will need a new stainless top.also one of the burner caps was damaged when unit was shipped will need bottom left burner cap but only comes in a pack of 5.will also order burner head screws incase any break. W11379294 3 tribles WP90767 73 tribles; ordrng 10 WP90767 (screw)s and 1 W11379294 (burner caps)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20152
Daniel J.
Job Details:
06/20/2022
complaint leaking inspected drain hose pressure water line no signs of leaking tested unit filled for seconds stopped than skipped; ordrng 1 W11513246 (control) and 1 W11513255 (water valve) and 1 WP353244 (hose)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near East Berlin, PA 17316
Sal R.
Job Details:
06/20/2022
"With the assistase of a 2nd Tech , I was able to access and replace all parts. I then ran a calibration and tehn a auto test. Unit is opperating as designed. The Rear panel was the correct part ordered, but wrongly packages. I was able to use orig rear panel. Unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near California, MD 20619
David J.
Job Details:
06/20/2022
Cx complaint unit is not drying. Found unit in working order. Cx has never used rinse aid before and did not know of such thing. Explained to Cx how it works and how to add to unit. Explained with plastic tubs they dont heat dry like metal tubs. Cx was happy and will get some. Unit is washing and heating as should.
We serviced a
JENNAIR BEVERAGE CENTER
Model JUGFR242HX00
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/20/2022
replaced ui board tested unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23226
Gill G.
Job Details:
06/20/2022
replaced suspension. calibated unit. ran auto test and found unit is fully functional and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDH203
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
06/20/2022
"Cx complains that the unit freezer door not sealing properly, inspected unit and found a faulty door liner, unit needs freezer door assy, THE CLIENT HAS A EXTENDED WARRANTY WITH A DIFFERENT PROVIDER; ordrng 1 w11435351 (freezer door)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Arlington, VA 22204
Dustin F.
Job Details:
06/20/2022
"CX Complaint: Dryer not workingInspected unit, Found Stacked unit is missing leg of power ( WAsher runs off L2 or red according to diagram)B+G=24vR+G=121.4vR+B=93vR + N = 121.4vCX Needs to contact MN or an electrician. Unit is NOT recieving enough power to operate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Gordonsville, VA 22942
Eric F.
Job Details:
06/20/2022
"Installed ice maker, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Stafford, VA 22554
Tanner B.
Job Details:
06/20/2022
"Installed new heater on unit. Ran diagnostics mode to verify operation. When running there were no errors or leaks . Unit was working as designed, the heater was coming on .. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Washington, DC 20009
Roberto I.
Job Details:
06/20/2022
"CX complaint broken dispenser.Inspected unit, confirmed broken lin on dispenser. Replaced dispenser using pre id. Ran a test cycle, the unit worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details:
06/20/2022
intsalled new rack and four rollers wife tested and confirmed better than before moving freely
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Bryans Road, MD 20616
David J.
Job Details:
06/20/2022
Cx complaint unit not dispensing ice. Inspected unit and found yoke is spinning freely on motor shaft. Went to remove yoke and could not remove it. Threads on motor are also rounded. Even if I could remove it some how. I would be replacing the motor. Ordering parts for return visit. ; ordrng 1 Wpw10309864 (Divider) and 1 W11310391 (Motor)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near ,
Frederick R.
Job Details:
06/20/2022
CX complaint is WM making loud noises. Inspected/tested and verified complaint. Gearcase leaking oil and loud grinding noise. Unit needs gearcase. Quoted Cx cost for repair and they declined to proceed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Bern, NC 28560
Ronnie B.
Job Details:
06/20/2022
"cx complainning of ice bin cannot be removed, ice bin is locked up, removed and found locking mechanism sheared ordering ice bin, send ice bin to cx. removed and replaced left rc door, control and lower hinge. unit is working as designed.; ordrng 1 W11185686 (ice-contnr)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Seaford, DE 19973
Michael E.
Job Details:
06/20/2022
"CX complaint: not drying. Tested and verified complaint. Unit is heating and tumbling. Vent was obstructed by 2 kinks in vent line. I corrected the vent line, tested unit and it is now workingh properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Germantown, MD 20874
Ricardo S.
Job Details:
06/20/2022
Special Project. replaced heater.. unit cks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chesterfield, VA 23838
John P.
Job Details:
06/20/2022
"Replaced screws and installed shim, ordering LEDs.; ordrng 12 W11484836 (Led)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Greenville, NC 27858
Ronnie B.
Job Details:
06/20/2022
"cx complaint of unit making noise. upon arrival compressor not running. put unit into test mode to start compressor, found windings to be extremely loud when unit is running. unit will need another compressor. also found some gaps in cabinet that need to be filled, ordering silicone.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 8201711 (adhesive)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Alexandria, VA 22310
Lloyd B.
Job Details:
06/20/2022
Cx complained the unit leaked. Inspected the unit and found the drain line was clogged so water would leak out occassionally. Removed debris from the drain and made sure water could flow to the pan. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW08
Near Falling Waters, WV 25419
Danny R.
Job Details:
06/20/2022
unit had loose harness at thermistor turning unit off and on a few times reinstalled harness checksok if called back send control box and thermistors for unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Aldie, VA 20105
Daniel J.
Job Details:
06/20/2022
intalled freezer door and left side fridge door after installing customer complaint slight dent in new door upper left of fridge left door; ordrng 1 ww11436982 (left side door)
We serviced a
WHIRLPOOL RANGE
Model WCI55US0JB00
Near Hockessin, DE 19707
Taylor F.
Job Details:
06/20/2022
Cx complaint is cooktop not powering on. Tested inspected and verifed complaint. Found the hmi to be defective. Replaced the hmi from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Frederick, MD 21701
Bernard M.
Job Details:
06/20/2022
"Cx complaint the bottom oven won't ignite and when it did heat the temp would drop. Inspected unit and set preheat for 350. Found no gas coming into bake tube and the ignitor not glowing. Accessed control and found not enough voltage going into bake at P1-3 and P1-4. Replaced control and still had same reult. Also found no gas going into tube and the temp sensor reading was OL . Ordering parts, once approved contact cx to reschedule; ordrng 1 WP7430P04460 (temp sensor)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Millville, DE 19970
Andrew W.
Job Details:
06/20/2022
Cx complaint is unit not making ice. inspected and could not verify complaint. Originally the cx had no ice being made and tried turning the unit off and back on and the UI and at the breaker box. the unit was left off since it was believed to not be working. when the unit was turned back on the unit started making ice again and the issue hasn't occured again. ran a diag on the unit and found no errors. checked wiring connections and unit is working as designed. called WPTL and spoke to Chris to see if there was any history of this issue and he stated none that he had heard of. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details:
06/20/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wilmington, DE 19808
Taylor F.
Job Details:
06/20/2022
Cx complaint is unit draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from previous diagnosis. Tested unit and unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Chesterfield, VA 23832
John P.
Job Details:
06/20/2022
CX complaint unit leaking water was unable to duplicate but said that it could be coming from filter head assm.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Wilmington Manor, DE 19720
Taylor F.
Job Details:
06/20/2022
Cx complaint is unit not washing. Tested inspected and verified cx complaint. Replaced sump and heater from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near La Plata, MD 20646
David J.
Job Details:
06/20/2022
Cx complaint unit dripping from front bottom left of unit. Tested unit and found it is leaking. Inspected and found small crease in door gasket. Replaced door gasket and tested again. Got zero leaks and machine worked properly. Unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
06/20/2022
Cx had an unit that needed the upgraded heater. Installed new element and it shall heat and not leak. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Moyock, NC 27958
Branden R.
Job Details:
06/20/2022
"came out to replace parts on unit , disassembled and replaced gearcase along with rotor , stator and slider . everything disassembled nice and smooth , installed all parts and make sure everything checked good . reinstalled and calibrated unit , tested unit , unit is running as designed .cx agreed ."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Milton, DE 19968
Frederick R.
Job Details:
06/20/2022
CX complaint is stained bellow seal. Inspected unit and verified complaint. Bellow seal was in good condidtion but needed to be cleaned from hair. I did however find the dispenser to be leaking from corner. ORdering new dispenser. in stock at Tribles UM. Rescheduled CX for 6/27/22; ordrng 1 W10575334 (disp.drawer assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Harrisburg, PA 17111
Justin L.
Job Details:
06/20/2022
Cx complaint unit not cooling. Was able to access unit and ran test 38 at 99% spiked to 116W then averaged 51.1-52.4W running out of test mode pulling 44W Contacted techline and spoke to Sterling SR#7732323242 due to age of call updated to SR#7733922496. Potential sealed system leak and techline wants unit charged with 140psi of nitrogen and then to call techline while in home. Spoke with ML and setting return with 2 call count for Fri 6/24/22 collected for service call; ordrng 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Dinwiddie, VA 23841
Chris B.
Job Details:
06/20/2022
cx compalint unit will not heat inspected unit confirmed cx complaint found wire not seated on control seated control tested unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Jonathon C.
Job Details:
06/20/2022
"cx complaint, unit not heating. tested, inspected, verified complaint. found top left interlock not actuating properly. unit comes on and heats if door is held shut on left side. oredering interlocks; ordrng 1 W11033422 (interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mineral, VA 23117
Thomas B.
Job Details:
06/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and couplers tested and inspected for proper use unit now functions normally