Service History 1062 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Laurel, Maryland 20723

Andrew H.

Job Details: 06/27/2022

Customers complaint is the units not cooling well. Customer stated they keep finding the door open to the refrigerator. I inspected unit found evap frozen over at the drain pan and the return ducts where the return air comes in from the refrigerator. I used my steamer and completely thawed out all of the areas of ice and frost. Drain is draining. Unit isn't working properly. I also leveled unit back to the door would clothes on its own.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF19XXPK01

Near Bowie, Maryland 20721

Mitchell H.

Job Details: 06/27/2022

cx complaint unit is having ice and water build up in freezer/fridge. inspected unit and found fan running good. no over frosting. just cloggedd rain. took my steam gun and steamed drain and unit is now draining. collected call and labor. informed cx to keep an eye on it and let us know if problem comes back

We serviced a

ADMIRAL WASHER

Model ATW4675YQ1

Near Bowie, Maryland 20721

Mitchell H.

Job Details: 06/27/2022

cx compllaint unit is doing same thing again. checled unit and found f1e1 stored again. all connections good. recallibrated unit and it started working again. unit has a control issue. informed cx of price and she said she was gonna buy a new washer at that point. moving on.

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Bowie, Maryland 20721

Mitchell H.

Job Details: 06/27/2022

cx complint unit is not washing clothes well. inspected unit had no errors. went through test mode good. recallibrated unit and ran a quick cycle. unit is working as desinged.

We serviced a

MAYTAG WASHER

Model MVW7232HW0 I'M

Near Fulton, Maryland 20759

Andrew H.

Job Details: 06/27/2022

Customers complaint is the unit soft closing lead feature has failed. Inspected unit found the lid falling down fast and slamming against the top. Hinges should have more resistance. Ordering left and right soft closing hinge. Rescheduled for July 1st; ordrng 1 W11551369 (Hinge) and 1 W11551376 (Hinge rt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Towson, Maryland 21286

Shane M.

Job Details: 06/27/2022

cx complaint the Fz is frosted over in the back cabient.. can confirmed. put unit into test mode. found no errors. defrosted unit. took evap cover off & found harness disconnected at element. fix this issue. unit went into defrost mode. unit working properly.

We serviced a

IKEA HOOD

Model IHW53UC0FS1

Near Millsboro, Delaware 19966

Michael E.

Job Details: 06/27/2022

"CX complaint: lights not working. I found the problem is in the LEDs. I replaced the LEDs, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Grifton, North Carolina 28530

Ronnie B.

Job Details: 06/27/2022

"cx complaint of unit making screeching noises. checked unit and tested, confirmed loud screeching noise. pulled drum and found a dent in drum rubbing on rear bulkhead causing damage to drum and bulkhead. unit needs drum and bulkhead.; ordrng 1 W10899578 (drum) and 1 W10612022 (seal) and 1 279441 (bearing ring) and 1 W10828905 (bulkhead) and 1 WPY055980 (adhesive)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gum Spring, Virginia 23065

Eric F.

Job Details: 06/27/2022

"Confirmed cx complaint unit not washing, error codes. Found unit with heating element from recall, wash motor failure code, ventmax error code. Ordering control, heating element, sump assembley and vent assembley.; ordrng 1 W11416363 (Sump Assembley) and 1 W11410063 (Control) and 1 W11414073 (Vent Assembley) and 1 W11537778 (Heating Element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 06/27/2022

lights flickering in fridge section opened freezer found light module out replaced now all lights steady

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Norfolk, Virginia 23523

Zachery R.

Job Details: 06/27/2022

"replaced bellow, acu, drain pump. tested, no faults after test cycle, unit working as designed. left old drain and bellow with cx."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gaithersburg, Maryland 20882

Ricardo S.

Job Details: 06/27/2022

Wrong parts... re-order parts; ordrng 4 w11316766 (absorber)s

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 06/27/2022

"cx complaint units door not closing nor will it start a cycle. checked unit, unit has defective door lock, replaced door lock, ran auto test cycle, no faults after test cycle, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Georgetown, Delaware 19947

Michael E.

Job Details: 06/27/2022

CX complaint: handle heating up. Tested and verified complaint. The largest burner on the cooktop under unit is directly under the handle. I went over with CX about size of flame compared to size of cookware. Also the venting is running strong but unit is set up to recirculate rather than vent outside. Also went over the functions on this unit with the CX. Unit is working properly. Job is complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 06/27/2022

f2 e1 error stuck button unable to enter into diag with error flashing removed power and replaced console

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 06/27/2022

at times light in oven is on after using earlier the night before not always happening and noise from upper cooling fan preheated oven attempted to replicate not the moment cusotmer has video recording of fan starting to fail returning with control and blower fan; ordrng 1 W11245567 (blower fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Clifton, Virginia 20124

Tanner B.

Job Details: 06/27/2022

Cc unit leaking from FC. found drain clogged. Installed new drain tube kit. tested unit. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW3

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/27/2022

cx complaint unti leaks gas and has to turn it off so tenant does not get sick. inspected unit we turned gas on and i got a nice smell of gas as soon as he tunred it on seems line it was coming form left rear so removed top checked all connections on manifold and are tight. checked rear of unit and all connection tight and not bubbles on all gas connection. soapy water the connection from house and i fund leak snapped pic. tighten line and now we do not smell gas. called safety spoke with mike, unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS2

Near Baltimore, Maryland 21212

Shane M.

Job Details: 06/27/2022

"cx complaint the unit stopped making ice. found 120v to icemaker. tried to jump cycle but ice maker is stepping on gear. bring back harness, ordering icemaker; ordrng 1 d7824706q (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Nellysford, Virginia 22958

Kyle A.

Job Details: 06/27/2022

Installed harness and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Carrollton, Virginia 23314

Anthony D.

Job Details: 06/27/2022

wrong part recieved reschedualing for 6/28/22 part needed for repair is (W10518394); schdld next appmnt for 6/28 TUE AM

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Afton, Virginia 22920

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit starting to spin when you plug it in. Did confirm and found short in control will need to return to replace control.; schdld next appmnt for 6/30 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit being unresponsive. Did confirm and found loose connector for ui. Reseated and unit now operates as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kents Store, Virginia 23084

Kyle A.

Job Details: 06/27/2022

"Cx complaint of unit not washing. Did confirm pump is seized. Aslo found unit will not always activate cycle when door is latched. Also found codes for heater and door latach as well as the motor. Will need to return with latch, sump, and control.; ordrng 1 WPW10653840 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/27/2022

"cx complaint unit not dispensing ice and is spilling water onto floor from ice chute, checked unit, come to find defective icemaker, no voltage at icemaker, also icemaker fill cup frozen solid, thawed fill cup, used permagum to fill air gap. tested, no response from icemaker, door switches are good control has 123vac, ordering icemaker and control to complete repair.; ordrng 1 W11043763 (control) and 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 06/27/2022

cx complaint the unit is not working correclty on the stove top. found all burners coming on but the switch is not cycling power on hte front left burner. ordering the swtiches needed to resolve the issue. will return once the parts come in.; ordrng 1 WPW10434452 (switch) and 1 WP3149404 (switch)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, Virginia 22554

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and the slider tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mechanicsburg, Pennsylvania 17055

Bernard M.

Job Details: 06/27/2022

"Cx complaint the unit doesn't spin out the clothes. Entered into diag mode and found error code F0E5 off balance. Ran test cycle and when unit goes to spin the washplate spins on its own and basket is engaged. The washplate is tripped out and no longer attached to drive shaft. When not running, washplate spins on its own. Gave cx quote for repair, and they'll be purchasing new unit. Cx paid $120 service fee."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 06/27/2022

Replaced bellow gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Milton, Delaware 19968

Frederick R.

Job Details: 06/27/2022

CX complaimnt is dispenser drawer defective. Replaced dispenser per priuor diagnosis. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Franklin, Virginia 23851

Zachery R.

Job Details: 06/27/2022

"replaced switch and burner, tested, unit working as designed. left old parts with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRX22FSST03

Near Baltimore, Maryland 21224

Alexander D.

Job Details: 06/27/2022

"cx complaint filter stuck and ice smells bad. found button on filter housing not kicking filter out but can get filter out if i use a flathead screw driver to gently pry it out while pushing button. installed new filter and flushed water to purge air. verified ice smells bad. tried to check water supply but shutoff is seized and cant turn. advised cx to have plumber replace shutoff valve. water from dispenser doenst smell but could just not smell now because we changed the filter. icemaker mold looks good and doesnt smell, dont see any chips from mold in the ice. i smell it in container but cx doesnt. dumed ice in container and advised to let it fill up, dump it then clean container and see if replacing filter fixed smell. if cx calls back, send tech with icemaker(WPW10190961)."

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS1

Near Washington, District of Columbia 20002

David J.

Job Details: 06/27/2022

Cx complaint bake doesnt continue after turned on. Diagnosed unit and found broil element to be working perfect. But found bake element to not catch flame. Need to order bake element and ignitor. Parts that were ordered previously were for broil element. Adjusted flames on cook top so simmer was not to high. Will return once parts arrive. ; ordrng 1 Wpw10324262 (Bake ignitor) and 1 W10764654 (Bake burner)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Louisa, Virginia 23093

Kyle A.

Job Details: 06/27/2022

Installed parts but unit blew the fuse on start up. Will need to return woth fuses.; ordrng 5 W10138793 (Fuse)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Centreville, Virginia 20120

Tanner B.

Job Details: 06/27/2022

"Called PWH to schesule ss job/ check part availability .. w11492867 ordered by pwh..Cc the unit not producing ice, Found the temps in fc around 20 degrees . Pulled rc evap cover and mastic pitting and deteriating. sign of leak.. needs evap and drier .. scheduled w/ office; ordrng 1 WPW10143759 (uvdrier) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Salunga-Landisville, Pennsylvania 17538

Drew B.

Job Details: 06/27/2022

"when arrived i was able to install the clear door to try to found what was happening when leaking point. i found no cracks in manifold/spray arms no leaks nor issues from the sump assembly gasket is fully seated in and down far enough i can rule out the dispncer , inner door panel when testing and also the 5/16 track bolts no issue. will need a tub by the area its leaking with the wster seeping in the welded tines. qouted cx on the repair they are not going through with repair to cost nd already paid the service fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Hyattsville, Maryland 20783

Samuel R.

Job Details: 06/27/2022

cx complaint unit is frosting.inspected unit and could confirm cx complaint.unit will need rails and a new gasket.also door switch is not reading unit is closed.will need new door switch.unit is filled with ice in freeer.advised cx to turn unit off for 24hrs with freezer open to help defrsot ice.called into to office to reschedule W11396033 96 tribles; ordrng 1 W11396033 (door switch)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Burtonsville, Maryland 20866

Andrew H.

Job Details: 06/27/2022

Customers complain is the unit's flames .are still really high when on the lowest setting. Inspected unit found unit had healthy conversion completed just recently. I Adjusted All the flames for a better simmer. It is not working properly.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Newark, Delaware 19713

Alexander W.

Job Details: 06/27/2022

CX stated unit is leaking inspected tested and verified cx complaint. Found door spring is defective ordering a door spring cannot resched at this time due to SO part.; ordrng 1 W11266654 (door spring)

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS1

Near Washington, District of Columbia 20002

David J.

Job Details: 06/27/2022

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lebanon, Pennsylvania 17042

Fred G.

Job Details: 06/27/2022

"cx complaint unit is dispaying a weird code. inspected unit found you cant read the UI at all. numbers, letters dont make sense on it. found the glue on the screen on the panel has loosen up and water has got to the UI screen. unit needs control panel and UI housing. entered diag and found unit to have 3 error codes stored but can read them due to UI. after UI repair unit may need more diag work. ran a auto test and unit does complete auto test . ordering 1 (W11413965), 1 (W11414079). please call cx once parts come in to schdule apt.; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Brandywine, Maryland 20613

Robert A.

Job Details: 06/27/2022

Cx complaint that the door will not close. I inspected the unit and confirmed the complaint. I found the left hinge popped out of place. I repositioned the hinge and tested the unit for the cx. The unit is working as designed. I also tightened the handle.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Mechanicsburg, Pennsylvania 17055

Bernard M.

Job Details: 06/27/2022

Cx complaint unit won't complete cycles. Entered diag and found error code F5E2 lid lock fault. Attempted to run test and the latch would click without locking. Skipped ahead and unit completes test. Ordering lid latch and rescheduled cx for Wed 6/29 for part is in stock. Cx paid for full repair. Contact cx with time frame.; ordrng 1 W11307244 (lid latch)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 06/27/2022

"tested unit found unit is heating up then has no heat when restarted , tco, and thermostats tested fine , ordered new control and thermostats and tco to have on hand , issues is looking like its in the control; ordrng 1 W11525997 (control) and 1 WP3391914 (hi limit) and 1 279973 (cutoff-tml)"

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS4

Near Baltimore, Maryland 21224

Alexander D.

Job Details: 06/27/2022

"cx complaint convection fan noisy. inspected unit and verified complaint. ran convection fan and cooling fan in component activation, no noise. had to let oven heat up a little before convection started making noise. quoted 416.62 for replacing convection asm, paid in full with c/c. replaced convection fan asm, tested unit, no noise. unit is now working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/27/2022

"cx complaint no power, found 120v and polarity at outlet, found blown fuse, cx said prior opening door would start fan, usually interlock issue, replaced interlocks and fuse from truck stock, initially was clicking found liner around interlocks bent in adjusted metal forward and used better screw to hold, door no locking in place and start, tested all ops ok, collected $199.98 visa cx paid in full...reordering for truck stock; ordrng 1 W10138793 (fuse) and 1 W11244490 (interlock), used 1 W10138793 (fuse), and 1 W11244490 (interlocks) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near ,

Ezra M.

Job Details: 06/27/2022

"1 knob not staying in place due to retaining ring not staying in knob, knob twisting on valve stem. replaced knob, working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rhoadesville, Virginia 22542

Thomas B.

Job Details: 06/27/2022

cx complaint unit is not working properly inspected unit called whirlpool who had me take tub out and verify no build ups there is not does need a normal cleaning but nothing out of the ordinary. Whirlpool states this could be the water itself or detergent recommended using a different type of detergent however nothing can be replaced to fix issue documented with whirlpool techline cx will need to call customer support for further issues. Left cx with the SR number for whirlpool

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Hanover, Maryland 21076

Eric W.

Job Details: 06/27/2022

cx complalnt of unit leaking out rince aid installed new dispencer and tested unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 06/27/2022

"unit needs 2 tech as unit is top heavey and in a tight place spoke with TIM about this and was told the labor would be enough for 2 techs and a 2 ct ,parts are with cx; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Waynesboro, Pennsylvania 17268

Andrew S.

Job Details: 06/27/2022

"Per previous diag I was able to access and replace the spin basket, drive block and spanner nut. I inspected the gearcase and found that it was not damaged and did not need replaced. I then tested the unit and found that it is functioning as intended. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model C302

Near Centreville, Virginia 20120

Tanner B.

Job Details: 06/27/2022

"CC the units LR/lf NOT Working.. found 240vac to terminal , but 48vac to switch, not gertting 240vac.. on video chat w/ WPL we found miswired switch .. rewired it and verifed with wpl. l1 black and l2 red.. cr red wire fell off and shorted to chassis , the cx stated she heard a pop before this happen.. i reassembled everything and hit the breaker. the breaker is blowing bad.. i could not see any pinched wires or shorted wires. i did find the double orange (P) on lr switch has a broken wire.. i then started checked the wiring in general and found just a weak / briddle wire harness . somewhere there is a short . couldnt find the short anywhere. CX didnt want to repair unit, getting a new one.. i did inform cx to have breaker looked at .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, Virginia 23229

Joseph D.

Job Details: 06/27/2022

"replaced all leds in unit, unit is now illuminating properly."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 06/27/2022

"tested unit found unit has bad water valve , ordered new water valve; ordrng 2 W10897719 (valve)s"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM5

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 06/27/2022

Cx complains that the door gaskets falling apart. repalced one gasket.. order one more; ordrng 1 W10830046 (gasket-fip)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1163XVS1

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 06/27/2022

"cx complain the unit is making a loud noise and not turning the turn table. therefore, the unit needs a new turn table to resolve the issue. parts on order.; ordrng 1 WPW10466420 (turntable) and 1 W10435116 (turn table driver)"

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS04

Near Washington, District of Columbia 20002

David J.

Job Details: 06/27/2022

Cx complaint top oven not lighting. Went to go replace part stated by previous tech and it was the wrong part. Ordered correct part for return visit. Cx knows there is a price difference and will pay it when we return as well as labor. Inspected unit with gas sniffer and was unable to find any smell. This is Cx first gas range in a long time. ; ordrng 1 Wpw10324738 (Top oven igniter)

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/27/2022

"cx complaint LF element, not working, checked unit, found dual element open in middle, switch ohmed good, 33 ar tribles; ordrng 1 W11517959 (element)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/27/2022

"replaced all parts tested unit works as designed,if cx calls back will need to call techline and no ther parts to through at it"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Suffolk, Virginia 23437

Zachery R.

Job Details: 06/27/2022

"cx complaint unit not completing timed dry cycle, checked unit, unit displaying f2e1 stuck key fault, cleared fault, ran test cycle, no faults after test cycle, used wet sheet from washer to test moisture sensor, moisture sensor checking out good, ran regular/normal cycle, unit would not respond, ordering acu to complete repair. cx prefers a monday appt if possible. if not please try for a friday.; ordrng 1 W11525997 (control)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/27/2022

"cx complaint of unit making iceover filling bin and jamming ,checked unit to find play in the agur in thee bin aslo found that the icemaker arm is not engaing to turn itself off ordering parts needed for epairs; ordrng 1 W11185686 (Refrigerator Ice Container)"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Mechanicsburg, Pennsylvania 17055

Bernard M.

Job Details: 06/27/2022

"Cx complaint unit doesn't power on. Accessed the outlet and found no voltage coming through. Cx stated the outlet was recently replaced, but several other electrical items were without power. Instructed cx to have licensed electrician come out and run checks at breaker and or replace outlet. Cx will contact if voltage is resolved and unit still doesn't have power"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Manassas Park, Virginia 20111

Tanner B.

Job Details: 06/27/2022

"Cc the unit made noise during use, a loud bang. i found the agitator bolt failed and agitator is off.. the bolt is stuck in gearcase shaft .. giving f7e5 error and f8e1.. unit needs gearcase, valve, shifter and bolt ..; ordrng 1 W11038689 (valve) and 1 W11454734 (gearcase) and 1 W10752187 (screw) and 1 W10913953 (shifter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Warrenton, Virginia 20186

Daniel J.

Job Details: 06/27/2022

per notes installed gaskets and hinges on right side loos better still not sitting flush ordering hinges for left side; ordrng 1 W11032616 (hinge left) and 1 W10816322 (hinge center)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Eldersburg, Maryland 21784

Brian R.

Job Details: 06/27/2022

came out to replace outter shell and had cx insprct door and she found a damage spot on upper left corner. advised we will reorder outter door and will put note in for parts to inspect before we schedule. office to schedule.; ordrng 1 W11461688 (Front Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Salunga-Landisville, Pennsylvania 17538

Drew B.

Job Details: 06/27/2022

"cx complaint that unit is aking noise when agitating and found two issues one being the shifter is not the updated shifter and when trying to shift makes loud grinding noise trying to move the shifter. will need spplutch and shifter for wednesday 29th return,; ordrng 1 W11481722 (shifter 16@trb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Berlin, Maryland 21811

Andrew W.

Job Details: 06/27/2022

"cx complaint is ice maker not dispensing ice, upon arrival cx stated the issue was resolved. had general questions about the unit and asked to help correct a shelf that was not properly installed. tested the ice dispensor and water just to be sure. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Chantilly, Virginia 20151

Carl R.

Job Details: 06/27/2022

"FRIDGE ice dispenser not working. Inspected unit and found ice blocking the ice chute, separator. Separator is allowing air in the ice bin causing the ice to melt. Unplugged the unit, removed screws and wire harness. Installed new separator and screws and ui. Plugged unit back in. Unit working properly."

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit removed and replaced the sensors went to replace board got into place however the 1 button doesn't function nor does bake or anything ordering new board when removed found board partnumber different from box reordering the control board assy; ordrng 1 W11594156 (Control)

We serviced a

JENNAIR RANGE

Model JDS1750FS0

Near Baltimore, Maryland 21212

Justin S.

Job Details: 06/27/2022

cx says the door handle is loose. cx says the racks have already been sent to then and are working good. the door handle is very loose on the right side. tried tightening the screws into the handle bracket but no change. found the handle has an allen head bolt and when i tightened that down the handle did tighten up. reassembled and no movement from the handle now. th eunit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hanover, Maryland 21076

Eric W.

Job Details: 06/27/2022

tested heater getting 29.2 omes replaced the evap fan motor harness cx had thawed out unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Marriottsville, Maryland 21104

Brian R.

Job Details: 06/27/2022

cx complaint is ice maker stopped working and now unit is shutting down at times and he has to reset breaker to make it work again. said unit cools great. unit is O-O-W and he knows. all lights and fans check. took temp readings of -1 in Freezer 38 in FF and 5 through ice maker. turned unit back on after test mode and unit would start back up. cx had to reset breaker. cx said unit needs to be off a few min then when turned back on it startsd.for icemaker found heater not working and line froze. heater wires lose and coming off. secured with metal tape. gave cx quote and he wants to call whirlpool about this. cx will pay service for today.; ordrng 1 W11087201 (Refrigerator Heater 75.97) and 1 W10843055 (Main Control 229.81)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Upper Marlboro, Maryland 20772

David J.

Job Details: 06/27/2022

Cx complaint unit dispenser does not open. Inspected unit and found door spring is bad and does not pop open. Quoted Cx for repair and there going to try and use liquid instead of pods cause the door does open a little bit. They will call us within 30 days. Cx paid for labor

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/27/2022

"cx complaint the unit is not dispensing water that is cold. found the inlet valve unplugged on the cold valve. therefore, the unit was not able to dispemse cold water. reseated the connection and tested the valve. unit is running as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Smithfield, Virginia 23430

Anthony D.

Job Details: 06/27/2022

cx complaint unit not drying called techline spoke with scott SR was advised to check tempurature at vent on back of unit temp read within range at 160 before cycling also was told to verifiy the amount of rotations of the drum within 1 min checked good at 52rpm within range of 48 to 55 rpm also checked vent on ouside of house vent checked good with no blockages and proper airflow also was advise to tell customer to use dryer and if proplem persist to leave clothes in dryer and call back for further diagnosis unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Portsmouth, Virginia 23703

Anthony D.

Job Details: 06/27/2022

cxplaint unit not operating verified 240vac to unit diassembled unit evidence of bugs in user interface ordering user interface to complete repair; ordrng 1 W11351728 (user interface)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/27/2022

"cx complaint excessive shaking and bellow ripped, found bellow ripped, found rubber rubbing off at 10 and 2 oclock from shaking, found right side of washer damaged and right side of pedestal dented not allowing unit to sit level and hops, called tech line, pedestal issue, NEEDS PEDESTAL REPLACED BEFORE SERVICING DOOR BOOT, model #hhxhpc155xw .... waited on hold 25 minutes never got thru to partner team, refered cx back to customer care"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ellicott City, Maryland 21043

Brian R.

Job Details: 06/27/2022

cx complaint is area was just finished and unit unpacked and put in place and handle was off on one side and hole loked large and stripped. checked unit and bolt is missing and pulled through. unit will need outter shell replaced as that comes with handle and new hardware as well. as soon as part is in office will schedule.; ordrng 1 W11594164 (Outter Door Stainless.)

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Baltimore, Maryland 21205

Shane M.

Job Details: 06/27/2022

cx received wrong unit. wrong model # should be CET9000GQ cx has 5 of these units. all missing ALL coins slots &ALL items related to coin slot. missing sensor for control. throwing F70 all units. cx NEEDS to have unit exchanged for proper model he paid for.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Lanham, Maryland 20706

Dustin F.

Job Details: 06/27/2022

"CX Complaint Soaked Clothes comming out of washerpurged and cleared clog in pressure hose, Advised CX to Refer to Use and Care Guide on Proper Detergent amount usage and load size. Tested unit, everything works as intended. CX started Vinegar Cleaning Cycle as i was leaving the house."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/27/2022

"cx complaint unit leaking, checked unuit found inlet valv rusting, valve leaking while filling, reversed hose, problem persisted, quoted cx , cx unsure if repair or replace at this time."

We serviced a

N/A N/A

Model ASD2522WRW06

Near Harrisburg, Pennsylvania 17112

Marc M.

Job Details: 06/27/2022

cx complaint unit leaking from the icemaker fill tube. inspected unit and found that the unit is not leaking at this time. cx stated that they turned the water supply off to reduce tghe risk of water leaking. did find that the ice dispesner door was completely unhinged and wil need to be replace with the updated service kit. unit will need parts.; ordrng 1 W10408179 (water vavle asm) and 1 W10823377 (mechanism delay) and 1 WPW10190965 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, Maryland 21216

Justin S.

Job Details: 06/27/2022

"the unit was still active when i arrived. found the compressor is pulling .35aac to .55aac while running. when pierced the unit had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. the unit held pressure for 10 min. filled the unit and checked for leaks. the unit is beggining to cool down good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Mechanicsburg, Pennsylvania 17050

Bernard M.

Job Details: 06/27/2022

"Cx complaint the detergent isn't entering into unit. Entered into diag and found error code F8E1 long fill. Ran test and during CO2 portion, no water is entering through for detergent. Water does enter for fabric softener and main wash. Gave cx quote for full repair, and he declined any further service. Cx paid service fee"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Middletown, Delaware 19709

Alexander W.

Job Details: 06/27/2022

"CX stated LED lights not working inspected tested and verified cx complaint found 2 LED's defective and LED string defective replaced sting and 1 LED from pre-ID parts and other light from VS tested unit unit is now operating as desgined job is complete.; ordrng 1 W11462342 (RC LED), used 1 W11462342 (RC LED) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 06/27/2022

"installed new heater, verified no leaks, no errors."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Silver Spring, Maryland 20905

Andrew H.

Job Details: 06/27/2022

complaint is a unit is not spinning. I found shifter fault error code. I found the shifter is not shifting from agitate to spin. I quoted cx for replacing the shifter. Cx okayd repair. I replaced the actuator and ran auto test mode. Unit is now working properly

We serviced a

AMANA REFRIGERATOR

Model ARB2517CW

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 06/27/2022

Per previous tech I was able to access and replace the thermostat/control. I then found that the unit started cooling and developing a frost pattern. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 06/27/2022

Cx complaint is that they were unable to get the filter housing door closed. Upon arrival I verified that the correct filter was being used. I then found that the locking mechanism was not aligned correctly causing it to be hard to close. I was able to reallign the mechanism and get the door closed. I also had the cx close the door to ensure that they were able to. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/27/2022

the unit isnt accessable. the floor is built up to the unit.. the issue wasnt seen at last service.. customer to reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near York, Pennsylvania 17406

Bernard M.

Job Details: 06/27/2022

"Cx complaint the FC section is building up with ice. Opened and inspected the FC and found ice build up along the top and on the racks. Found the slides on the door were preventing it from closing and sealing. rack shaft wasn't connected to the right adapter. Removed drawer and reconnected shaft, lubricated slides so they move back and fourth, placed drawers and rack back in and now the door closes and seals all the way around. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 06/27/2022

Cx is going to have unit redispatched under extended warranty. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/27/2022

Installed valve and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mount Joy, Pennsylvania 17552

Drew B.

Job Details: 06/27/2022

cx complaint that unit is under the service pointer element replacement. was able to replace element and test no leaks and now is functional unit checks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mount Wolf, Pennsylvania 17347

Sal R.

Job Details: 06/27/2022

"CX complain t is that the utni has a F2E2 error code. I was able not able to us the UIO console. I unplugged the unit and then attempted to try again. I found I was not able to access and control funtion at the UI. I am orderign 1 UI console (W11478526). Once the part is avalible, please hve someone form the office call ot set a return date. Control will be used on return if needed.; ordrng 1 W11478526 (UI panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/27/2022

"CX complaint broken latch.Inspected unit, found door strike stuck in the latch and separated from the tub. Removed strike from the latch and attempted to install it on the tub but didn't stay in place. The door strike was already ordered with the latch but not yet received. Marked both parts to be used on return just in case. Return visit 7/5/22; schdld next appmnt for 7/5 TUE !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Middletown, Maryland 21769

Ricky E.

Job Details: 06/27/2022

"installed door, verified door is sealing and stays sealed, unit cks ok.. customer informed to leave the door closed for an extended period of time.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Brandywine, Maryland 20613

Robert A.

Job Details: 06/27/2022

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling as designed. I harvested the IM and all worked expect the water being inserted into the mold. I found ice built up at the entrance to the IM mold from the fill tube. I removed the ice and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Manakin-Sabot, Virginia 23103

Jerod R.

Job Details: 06/27/2022

"tested unit found unit had clogged ff section drain , cleared and tested unit is now fully functional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/27/2022

"installed icemaker per previous, T56 e0, T57 01, T45 watr filled, tested all ops ok"

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