Service History 1060 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Richmond, Virginia 23226

Joseph D.

Job Details: 06/27/2022

"unit with persistent f630 errors, replaced control and ui as per service manual. inner door skin pulling out and not contacting door switches properly, must replace when available to allow function of microwave.; ordrng 1 W11600214 (inner door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Richmond, Virginia 23229

Joseph D.

Job Details: 06/27/2022

"found unit with clogged drain line, removed blockage and unit now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Richmond, Virginia 23238

Joseph D.

Job Details: 06/27/2022

"according to diagram, cntrl panel should come with actual ui board but it doesnt. need to order actual UI board to fix issue. plastic replaced but electronic not on control board. IF CONSOLE COMES IN FIRST CHECK TO SEE IF IT HAS CONTOL CONNECTED TO IT AND THEN CX DOESNT HAVE TO WAIT FOR SPECIAL ORDER PART. https://www.tribles.com/lookup/298444/2272200#parts incorrect diagram or incorrectly packed.; ordrng 1 W11414079 (ui board.) and 1 w11413965 (console)"

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2795FQ1

Near Richmond, Virginia 23233

Joseph D.

Job Details: 06/27/2022

"unit with relay on main control just clicking forever. shorted failed relay on main control. unit says lid locked when it isnt. wont enter diagnostic mode. must replace main control and further diagnose. Commerical unit, returning tech bring security torx set.; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 06/27/2022

"cx complaint, unit not washing. replaced sump per previous diag. tested unit, unit woking as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dillsburg, Pennsylvania 17019

Bernard M.

Job Details: 06/27/2022

"Cx complaint the RC section is cooling. When arrived inspected RC and found no air flow coming through damper. FC has no issues, fan operates as designed. Ran test 1,3,5 and all passed. Ran test 9 and found damper not operating. Accessed damper and found it disconnected, Reconnected and re-ran test 9 and the damper opens and closes as designed. RC began to cool,and checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Grantville, Pennsylvania 17028

Fred G.

Job Details: 06/27/2022

i was able to access unit and replace the strike. ran unit through a auto test. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 06/27/2022

"replaced heater per special project. tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Chestertown, Maryland 21620

Jonathon C.

Job Details: 06/27/2022

"cx complaint, loud squealing noise during cycle. tested, inspected, verified complaint. found bad roller bearing that also took the roller shaft. ordering roller shatf and returning with roller.; ordrng 1 WPW10359271 (roller shaft)"

We serviced a

MAYTAG DRYER

Model MEDP576KW1

Near Dyke, Virginia 22935

Eric F.

Job Details: 06/27/2022

"Confirmed cx complaint unit not heating. Found TCO and thermostat not reading continuity. Replaced with pre-id'd parts, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Mechanicsville, Virginia 23111

Jerod R.

Job Details: 06/27/2022

tested unit found unti had bad water valve replaced valve and tested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Mountville, Pennsylvania 17554

Drew B.

Job Details: 06/27/2022

cx complaint that unit is not completing the cycle they say it will stop mid cycle of the the drain spin and when the when they run a smaller load it appears to be more functional. found no codes when arrived ran unit and watch as water psi was great. unit tumbles freely and spins freely no binding or obstructions. the drain pump on c7 ran through no issues nd unit spun to rpm on c8..ran a rinse and spin with towels unit filled tumbled and drained w ater out no issues and completed rinse and spin and rung out instructed cx to possibly reduce load size and try out since no fault in tesing and being oow dont wanna throw anything into the unit cost wise . collected.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, Pennsylvania 17551

Drew B.

Job Details: 06/27/2022

"cx complaint that unit is not ulliminating the full leds on the console and wont read half of the lights, i found faulty console and replaced ui housing and console and now fully functional. checkls good. send notes to cx email for their records since im out and watining for ty cards"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Glen Allen, Virginia 23059

Eric F.

Job Details: 06/27/2022

"Installed door, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near ,

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit found cx is not using rinse aid and is not turning on the hot water properly before use ran heating element unit heats normally educated cx on proper use and care tips unit is working as designed

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 06/27/2022

two things the lid switch was damaged from the bad lid and the lid part came wrong ordering parts; ordrng 1 W11259006 (lid) and 1 W10810403 (switch)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Upper Marlboro, Maryland 20772

Mitchell H.

Job Details: 06/27/2022

cx complainnt units panel is dead. installed new user interface and connected unit to wifi for cx. tested good. no errors saved. informed cx to keep an eye on it and check periodically to make sure its connected to wifi. otherwise job completed. cx paid labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ02

Near Norfolk, Virginia 23510

Austin D.

Job Details: 06/27/2022

"cx complaint the unit is not making ice. checked the unit and found that the water filter was clogged/old. therefore, the unit was not dispensing water properly. this will create poor ice production. removed the filter and the water flow is good to go. therefore, i tested the ice maker operation. ice maker not sending voltage to the valve. therfore, i replaced the ice maker and tested operation. unit is running as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Newport News, Virginia 23606

Lucas R.

Job Details: 06/27/2022

"replaced tub and all components, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Littlestown, Pennsylvania 17340

Sal R.

Job Details: 06/27/2022

"CX complaint is that the unit will not power on. I foun d that the the controls are stuck and flashing LED AT RANDOM. I am ordering 1 endoder board ( W11481116) and 1 control board (W11513246). once parts are avalible, please have somone form the office call to set a retutn date .; ordrng 1 W11481116 (encoder 2 @ tribs) and 1 W11513246 (control board TOS)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Bear, Delaware 19701

Alexander W.

Job Details: 06/27/2022

CX stated unit has cosmetic damage to panel. Inspected tested and verified cx complaint. Installed new console from pre-id parts also found spark module defective plug for bake ignitor completely detached from control. resched for monday 7/11; ordrng 1 W11162730 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/27/2022

"CX complaint water leaks from the fraazer.Inspected unit, confirmed water/ice in the fc. Found also rust stains all over the freezer. Removed evap cover, found clogged drain. The frost patter was incomplete and I noticied of a big block of ice around capillari and suction lines. Cx didn't even want a quote for sealed system repair since the temperature, she said, is not an issue at the moment. Removed ice, cleaned drip pan and replaced drain tube using pre id part. Unit good to go."

We serviced a

IKEA DISHWASHER

Model IUD8555DX1

Near Washington, District of Columbia

Shawn D.

Job Details: 06/27/2022

cx complaint unit is not completing the cycle similair issue suds at the bottom he said. inspected unit then checked for errors and had 6 3 6 4. i then checked drain hose like tech sheet said dumped water down it and water is entering the dishwasher the highloop isnt sealing. replaced high loop and ran diagnostics and it got stuck in the begingin at the manual advance it then it went through fine but f6e4 error return. removed the switch and ohms it out and seems to be working fine i hit the button and would go open everytime so switch is fine could be a control issue. i told cx to run unit when i elave and if does not work call us we will have to reorder the control

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Oakton, Virginia 22124

Carl R.

Job Details: 06/27/2022

"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 -. Remove the dishwasher from underneath the kitchen counter and removed 2 screws lower rack, spray arm and 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners, lower rack and spray arm. Tested unit for leaks. No leaks found. Cx stays that the dishwasher may have leaked into the basement. No leaks noticed from current dishwasher. Possibly water leak from previous dishwasher. No leaks on current dishwasher. "

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/27/2022

"CX had a new complaint, warm temp in the Rc.Temp test with thermocouple showed 10F in the Fc and 54F in the Rc. found frost biuld up on Rc evap and cover. The issue is related to the GF2 board (HV) not getting power from the Orion board. Ran forced defrost and it didn't work. Replaced orion board, water dispenser worked ok. Ran Rc forced defrost, iot worked ok. Cx is unplugging the unit for 36 hours in order to manually defrost it. The unit is working ok."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Herndon, Virginia 20171

Richard B.

Job Details: 06/27/2022

"CX complant , Ice in freezer floor. Prior diagnosis found unit needs a drain tube and thermister. Upon replacing the drain tube the tube was clogged , Cleaned drain evap with steam gun and replaced draib tube . Checked thermister in diagnostics and thermisters pass, Sed defrost to every 8 hours. Reinstalled door and checked door gaskets . All door gaskets are sealing good. CX paid labor minus the thermister cost as it is not needed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, Virginia 23228

Eric F.

Job Details: 06/27/2022

"Tasted water, confirmed slight flavor. Cx states that it comes back a few hours after she changes the filter. Cx is concerned that mildew is growing in the unit. Called techline to report issue/request additional advice. Techline did not advise additional repair/replacement of parts, stated that the what goes into the unit is what comes out in terms of water flavor, stated that unit cannot grow mildew internally due to water treatment and lack of exposure to oxygen. No additional work advised."

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Dayton, Maryland 21036

Robert L.

Job Details: 06/27/2022

"installed module per previous, cx has cut additional holes nto side cabinets to allow more air under cooktop as requested, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near McLean, Virginia 22101

Jason A.

Job Details: 06/27/2022

CX complaint FRIGE RC is too cold - items are freezing. Test damper operates & closes when unit is turned off. Thermistor measures in ice water 8.02 K OHMS vs 7.78 K on new harness. Replaced harness & test 102 compressor + fans runs & damper. Set temps to reccommended > JJ

We serviced a

VIKING REFRIGERATOR

Model KRSC703HPS01

Near Oak Hill, Virginia 20171

Richard B.

Job Details: 06/27/2022

"CX complant. Water not dispensing , Inspected unit and found fresh food section set at 37 but very little food in fridge, Raised temp 1 degree and thawed out resivoir Water flowing good now,. Job completed,RB"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 06/27/2022

"Replaced parts.. Reset power.. unit still not woring, FAE5 error diverter leak. cks valve. hoses and fill housing cks ok. order sump assy; ordrng 1 w11416363 (sump assy)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/27/2022

cx complaint unit thunmps loud inspecetd unit found obstruction in drum gasket removed obstruction tested unit working as desighned

We serviced a

MAYTAG RANGE

Model MES8800FZ2

Near Hanover, Pennsylvania 17331

Marc M.

Job Details: 06/27/2022

wrong part ordered for ui. returning 'console' unused. unit still showing f2e1. unit will require console. DID install the cooling fan assembly to address the coolng fan speed error. unti will need parts.; ordrng 1 W11040816 (swtch-memb) and 1 W11122852 (control) and 1 W11050555 (ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 06/27/2022

"cx complaint unit unresponsive and running drain pump nonstop. inspected unit and verified complaint. plugged unit in and found unit in pump out mode. held start to cancel and drain pump stopped running. ran diagnostics, no errors. ran calibration and autotest, everything runs correctly. found cx still not running cleaning cycles, detergent usage is good. advised cx to run 2 cleaning cycles with affresh in a row and to stay on top of running it monthly and call back if issues persist. if cx calls back, send tech with control(W11124783). cx paid for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Selbyville, Delaware 19975

Andrew W.

Job Details: 06/27/2022

"Per prior techs diagnosis, replaced ice maker wire harness. tested ice maker to make sure everything was working and ice maker began harvest cycle calling for water. no leaks detected. unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Arlington, Virginia 22204

Emmanuel R.

Job Details: 06/27/2022

"Cs dryer is not turning on , Confirmed complaint. I found the door switch is not being depressed properly when the door is closed. Removed ,preplaced and adjusted new door switch and tested unit. Unit is now working as deisgned."

We serviced a

WHIRLPOOL WASHER

Model WET4027EW1

Near Falls Church, Virginia 22041

Emmanuel R.

Job Details: 06/27/2022

"Cs washer lid missing a part to make the unit work, I found the lid switch is broken, the striker cant depress the switch properly, unit needs lid switch , Ordering lid switch. Customer paid in full.; ordrng 1 WP3355458 (switch-lid)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Accokeek, Maryland 20607

Robert A.

Job Details: 06/27/2022

"Cx complaint that the unit has many issues: door handles are loose, FC user interface is intermitent, IM is intermitent and LED light on the rear wall don't change color like in the show room. I inspected the unit to confirm the complaints. The unit cools as designed. The IM cycled and harvested fine, FC UI is delayed or sometimes no response at all maybe it's how cold it is. The cx claims the rear wall LED's change color, I did not see anything in the use and care about the color changing LEDs. The unit also has many scratches and blemishes. I came out for this unit in November and ordered parts for the a similar issue, but the cx was told no work has been documented. She does not want a repair but rather a replacement. I'm ordering the parts for the return visit anyway.; ordrng 1 W11234554 (ice maker) and 1 W11245151 (user interface control) and 1 WPW10624574 (main control) and 1 W11302582 (control board) and 1 W11233638 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Westminster, Maryland 21158

Brian R.

Job Details: 06/27/2022

came out to switch door and new door damaged and denter on the top center of the door. switch out door since both doors are bad to have door close and to correct cooling issues. will reorder parts and office will schedule. took picture of dent and she said her husband must niot of seen that.; ordrng 1 W11178521 (Nameplate) and 1 W10746794 (Door Stainless)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 06/27/2022

"tested unit found unit had no water flow, found unit had harness to valve disconnected reconnected and tested unit is now fully functional"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Henrico, Virginia 23238

Joseph D.

Job Details: 06/27/2022

57-c is unit number. Main office told me cx wasnt letting people in and was supposed to have had moved out. Inside apartment was only a kid who wouldnt open door. Office manager stated he will call back to reschedule when cx is out of unit.; saved tckt

We serviced a

WHIRLPOOL HOOD

Model WvU37UC0FS1

Near McLean, Virginia 22101

Jason A.

Job Details: 06/27/2022

CX complaint HOOD lights not working. Replaced LED driver. Test light & blowers work > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, Virginia 22124

Carl R.

Job Details: 06/27/2022

"fridge back is frosted over and not making ice. Looked in refrigerator area, didn't see any ice on back wall. Looked in freezer area, seen ice build up on back wall. Door gaskets seams to be not sealing well, and drain tube is not allowing water to drain, possibly clogged. Freezer rails are not opening evenly, and closing freezer fully. Unit needs 2 rails, drain tube and door seals treated.; ordrng 1 W11084807 (Hose extension) and 2 W10625070 (Rails)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Essex, Maryland 21221

Alexander D.

Job Details: 06/27/2022

"cx complaint unit still not making ice, made 6 cubes after last tech left but thats it. inspected unit and verified complaint. icemaker mold empty. ran test 120, completed harvesting but very squeaky, no errors. ran test 97 and valve energized properly but no water coming in. ran test 66 for 5min, fill tube heater getting 12.5vdc. ran fill test again, still nothing. called techline for repeat issue, sr#7733544821. techline had me disconnect waterlne at hinge and run fill test again, had a little water come out at hinge, techline said it doesnt give full fill amount in test mode but since water coming thru, valve is good. issue is fill tube not heating. ordering fill tube and icemaker to try and get one less noisy. call cx to schedule return once we have eta on parts; ordrng 1 W11557001 (icemaker) and 1 W11401679 (fill tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Herndon, Virginia 20171

Richard B.

Job Details: 06/27/2022

"CX complant. right door dosent cclose good. Inspected unit and found right door closer bracket loose and screw sheared off in cam assembly. Will need updated closer blocks. Closer bracckets as well as a new cam and cam screw. CX paid in full, Further work needed, RB; ordrng 1 W11298172 (extension 44.36) and 1 W10847927 (extension 50.70) and 2 w11403572 (door stop 35.13)s and 1 WP2320509 (cam 19.23) and 1 W11177574 (screw 8.95)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Henrico, Virginia 23231

Chris B.

Job Details: 06/27/2022

cx complaint unit will not heat up inspected unit found unit not heating could not hear relays clicking found f6e4 and f6e0 ui lost comunication f6e6 ordering ss UI and control; ordrng 1 W11297728 (ss UI)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH0

Near Huntingtown, Maryland 20639

Shane B.

Job Details: 06/27/2022

installed heater and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Vanceboro, North Carolina 28586

Ronnie B.

Job Details: 06/27/2022

"cx complaint of unit leaking onto floor and sheets of ice in bottom of fc. removed ice from bottom of fc and found drain blocked. removed all ice and cleared drain. fund evap cap tubr protector from factor in drain. removed obstruction, verified drain function, unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, Delaware 19734

Taylor F.

Job Details: 06/27/2022

Cx complaint is unit making a squeeking noise during agitation and spin. Replaced belt and motor from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/27/2022

"Unit is still not cooling. I ran test 5, it read OL. I went to the rear of the unit and wiggled the main wire connector into the cabinet then it read passed and the heat came on in test 13. This is our 5th visit to this unit. On the 2nd visit SB found the same issue with the main wire connector. I called techline to document the issue, he concluded that the thermistor clip that broke needs to be replaced apparently it can give false readings without it. I don't agree because before I touched the sensor it went from fail to pass by adjusting the wire connector.So far two thermistor, dispenser control have been replaced, after each visit the ohm reading are good and it works. I'm ordering the clip but I think it's beyond repair, loose wire at the cabinet connector in the rear. sr7733971008; ordrng 1 W11546684 (thermistor clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Viola, Delaware 19979

Frederick R.

Job Details: 06/27/2022

CX complaint is low ice production. Replaced seapartor per prior diagnosis. Temps upon arrival were 2deg in FC and 38 in RC. CX had ice in bin but just not happy with amount. Unit is working designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Townsend, Delaware 19734

Taylor F.

Job Details: 06/27/2022

Cx complaint is unit not cooling. tested inspected and verifed complaint. Foudn the compressor to be locked up drawing 20 amps on start up and evening out at 9amps before tripping off. Ordering compressor and coupler. Cannot reschedule at this time. 2CT sealed system repair; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Felton, Delaware 19943

Frederick R.

Job Details: 06/27/2022

CX complaint is WM not advancing cycles. There have been multiple visits to this unit and every time its the same issue. CX has really bad well water and the inlet valve keeps getting clogged. My last visit I even put a screen in hose for CX. The Cx has also been informed that she needs to address her well issue on several occassions.Spoke to JR at WPTL. Explained everything to him and he has documented findings. He advised me to not replace any parts on unit until CX addresses her well issues and to refer CX to Customer service with the SR#. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ0

Near Bear, Delaware 19701

Alexander W.

Job Details: 06/27/2022

CX stated unit light staying on inspected tested and verified cx complaint. Installed parts per previous diag tested unit unit is now operating as desgined job is complete.

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Saint Leonard, Maryland 20685

Shane B.

Job Details: 06/27/2022

"installed board and tested unit. door locked and water ran for a few seconds then unit stopped and did not advance through cycle. door would not unlock. cycled power and tried again. this time door locked but did nothing else. called techline, they had me check for voltage at the motor control. its getting 122vac for a second when starting cycle. they advised replacing motor control. SR#7733969677. quoted cx for price differecnce between boards and put old control back in. scheduled return visit for 6/30 with office.; ordrng 1 WPW10374126 (cntrl-elec)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/27/2022

"Cx complaint that the unit's display and tone is not working. I inspected the unit and confirmed the complaint. I performed a audio test and the tone test made no noise. There were no error codes, but the buttons were intermitent. The unit needs a new UI console. I'm ordering the part for the return visit. I collected the service call fee and left the cx with a quote.; ordrng 1 W11413566 (UI console fascia 376.61)"

We serviced a

MAYTAG OVEN

Model MGR6600FZ2

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/27/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Solomons, Maryland 20688

Shane B.

Job Details: 06/27/2022

"cx complaint is the fridge door sticking out at the top slightly and the unit roliing forward when doors are opened. confirmed complaint, door sticks out slightly at the top and sits a little lower than freezer door. unit is on a tile floor and rools easily. unit sits on rollers and does not have flat feet to put it in. i adjusted door so it sits level height wise. door doesnt seem to stick out so much now. explained to cx he may need to put front feet on a small rubber mat or put a chalk under the wheels to keep unit from rolling but that it is working correctly. cx is happy with the unit."

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Bear, Delaware 19701

Taylor F.

Job Details: 06/27/2022

"Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Replaced motor, and repair kit from previous diagnosis. Tested unit and unit is now working as designed. Job is complete. Cx paid labor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, Virginia 23803

John P.

Job Details: 06/27/2022

"Cxs complaint not cooling in fresh food compartment checked the unit put control into diagnostics and it passed diagnostics, heater worked found evap covered in ice measured defrost thermistor at control and was reading 39K unit did not give any error codes ordering control and thermistor.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Bear, Delaware 19701

Taylor F.

Job Details: 06/27/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced IM from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 06/27/2022

"Cx complaint is unit not spinning out properly. tested inspected and could not verify complaint. Cx informed sometimes the unit would not spin the clothes all the way out. Cx is mixing towels with clothes and unit is very small. Informed cx use and care of machine. Unit had no error codes and went through a diag cycle fine, unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Piney Point, Maryland 20674

Shane B.

Job Details: 06/27/2022

cx complaint is the unit not shutting off on its own. cx said it will run for hours/overnight if knob is not turned to the off position by hand. i found nothing out of place with the harness or power supply. replaced timer with preIDed part and let unit run the last few minutes of a cycle. unit shut off properly. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Springfield, Virginia 22151

Christian C.

Job Details: 06/27/2022

Cx complaint unit console is unresponsive. Inspected unit found console blinking 2 leds and nothing else working. Power cycled unit and issue still persists. Checked connections to control and console all secure. Ordering console; ordrng 1 W11505225 (housing ui) and 1 W11460908 (console)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Herndon, Virginia 20170

Ken M.

Job Details: 06/27/2022

"Reran diagnostics on arrival and found F5E3 and F7E9, Ran test cycle and the unit ran the cycle properly, but had a heavy knocking noise during agitate. Inspection of the drive system found the gearcase has been leaking oil, dust found stuck to the oil all around the inside of the cabinet and on the rotor. Console keypad test ran good. Unit needs a new gearcase. Still recommend replacement of the lid latch.; ordrng 1 W10810403 (lid lock assy) and 1 W11393685 (Gearcase)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABB4

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 06/27/2022

"Cx complains that the door falls down, inspected unit,, the spring on the left side coming out of place.. sping back in place, door cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Herndon, Virginia 20170

Richard B.

Job Details: 06/27/2022

"CX complant. Dishwasher went bonkers. Inspected unit and found three error codes , Vent motor , float switch and inlet water, Ordering float switch , vent wax motor and control , Since unit fills ok but dosent wash on test cycle but fills and drains. Ordering sump assembly in case needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11524471 (control) and 1 W11545764 (switch) and 1 W11416362 (sump)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505EPA0

Near McLean, Virginia 22101

Jason A.

Job Details: 06/27/2022

CX complaint COMPACTOR not working. Replaced harness & test unit is working. Placed cardboard & test 3X > JJ

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC0

Near McLean, Virginia 22101

Jason A.

Job Details: 06/27/2022

CX complaint WASHER F9 long drain & detergent level in reservoir does not change. Drain pump jammed. Cleared blockage & ran cold & hot water valves to test connections are good. Ran test 10 detergent pump runs. Ran test wash & drain & spin. NO LEAKS CX paid in full > JJ; ordrng 1 W11316256 (cold water valve $107.83 )

We serviced a

WHIRLPOOL COMBO

Model WOC54ECOHS04

Near Henrico, Virginia 23231

Chris B.

Job Details: 06/27/2022

cx complaint unit clock runs fast inspected unit found unit not connected to wifi connecetrd unit to wifi unit updated and is now working as desighned

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, Virginia 23838

John P.

Job Details: 06/27/2022

Changed ui only to find mode selection knob not staying in place found knob not lining up with user interface causing wrong options to be selected also found console scratched ordering selector knob and console; ordrng 1 W11596839 (Knob) and 1 W11289590 (Console)

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Sterling, Virginia 20164

Ken M.

Job Details: 06/27/2022

"On arrival, pulled the unit out from under the counter and found no drain line. Unit plugged in and the display and lights will turn on. Unable to test the unit without a proper drain. It appears that the unit has a secondary drain pump exterior to the unit that is not a Whirlpool part. Informed customer that a plumber will be needed to either run a drain line from that pump to the unit and we can attach it then or I provided them with the part number for the condensate pump for this unit (1901A) and plumber can run line directly from drain connection to the unit and we can install the condensate pump and attach drain line. Unit will still need to be tested after all of this. Customer will try to get this done by the 30th.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, Maryland 20601

Shane B.

Job Details: 06/27/2022

"cx compaint is the unit filling and then just sitting there doing nothing, no wash, no drain, no spin. checked for codes and found F1E2 motor fault, F7E6 motor fault. cleared codes and ran service cycle. unit agitated but did not spin. during spin unit made a loud humming noise, lights flickered/ went out and drum turned CCW slowly. lid also unlocked while drum was turning. stopped cycle and ran drain pump. i found no loose connections on the board. outlet is properly wired and supplying 120vac. i found the capacitor reading OL in both directions. ordering capacitor and control board for return visit. schedule when approved and when parts are available.; ordrng 1 W11395618 (capactor) and 1 W11116592 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Annandale, Virginia 22003

Christian C.

Job Details: 06/27/2022

Installed door switch. FC section light and switch working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Kinston, North Carolina 28504

Ronnie B.

Job Details: 06/27/2022

helped bx. had to re-order tub; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW0

Near Lorton, Virginia 22079

Robert W.

Job Details: 06/27/2022

CX Complaint is unit is making a squeeking noise. Inspected unit and found the idler pulley making noise starting to fail. Ordering Idler pulley; ordrng 1 W10837240 (Idler pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KTRA19EMSS01

Near Washington, District of Columbia 20001

David J.

Job Details: 06/27/2022

Cx complaint freezer door is leaking air around gasket. Also would like us to install icemaker that she purchased. Inspected unit and found door gasket is perfectly fine. But did find lower hinge is bent and will need to be replaced along with the shim and washer. Ordered parts for that as well as an icemaker arm because it did not have one. Will install when we arrive. ; ordrng 1 Wp627792 (Wire shut off arm) and 1 Wp2254618 (Hinge) and 1 Wp2183854 (Shim) and 1 Wp489467 (Plastic washer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Reston, Virginia 20191

Richard B.

Job Details: 06/27/2022

"CX complant. Fresh food not cold , ice inside. Inspected unit and found CX stated power went out for 4 or 5 hours. And freezer started cooling again after that. Found snow on walls and cover inside and vents clogged with ice , Steamed clean the vents and removved snow and ice build up. Started fridge again and unit formed a good even frost pattern and started to cool again. Ice maker cycled and filled . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Alexandria, Virginia 22304

Emmanuel R.

Job Details: 06/27/2022

"Cs items in the fridge are freezing especially near the vents, I found the evap thermistor out of range. Odering thermistor. customer paid in full. $308.60 check; ordrng 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Chesterfield, Virginia 23832

John P.

Job Details: 06/27/2022

"CX complaint light on bottom not working and can't change, found base separated from bulb, was able to remove base form socket, replaced bulb tested working, CX also stated door is rusting confirmed rust on door. CX stated does not want unit fixed and wants it replaced advised would need to contact manufacturer or builder. Ordering door.; ordrng 1 8206232A (Bulb) and 1 W11173813 (Door), used 1 8206232A (Bulb) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Quinton, Virginia 23141

Chris B.

Job Details: 06/27/2022

cx complaint unit will not hold top rack replaced rack adjuster stested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Glen Allen, Virginia 23060

Eric F.

Job Details: 06/27/2022

"Confirmed cx complaint unit rattling. Replaced rollers and idler with pre-id'd parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chesterfield, Virginia 23838

John P.

Job Details: 06/27/2022

CX complaint upper left adjuster assembly separated replaced adjuster assemblies tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, Virginia 22305

Emmanuel R.

Job Details: 06/27/2022

"sr-7733973185. techline.Cs unit cannot be leveled, I found the threads on the leveling legs are not threading properly out of shape.Unit needs leveling legs W11545335. Ordering leveling legs.; ordrng 1 W11545335 (leg/leveling)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/27/2022

"Replaced parts and ran a calibration cycle. Ran manual agitation, manual spin and then a test cycle. The unit worked as designed. collected"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near West Point, Virginia 23181

Lucas R.

Job Details: 06/27/2022

"cx complaint unit not drying properly, checked unit found f2e1stuck key cod, and f4e3 airflow codes, both thermistors reding between 70-80 degrees upon arrival, moisture sensor checked good, cleared codes, heater cycling at 150 degrees on high, possible issue with logic in u.i, quoted cx , cx advised not to repair at this time, and will use time dry to finish when clothes come out damp."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Falls Church, Virginia 22046

Jason A.

Job Details: 06/27/2022

Arrived at address & temperatures have been constant & no warm or freezing temps for the past 3 weeks exactly. Called another senior tech to discuss > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, Virginia 23168

Lucas R.

Job Details: 06/27/2022

"upon arrival door not onsite, added door pad to enable dispenser, advised cx to contact office upon arrival, ordering spacer to replenish VS; ordrng 1 W10221048 (spacer), used 1 W10221048 (spacer) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Christian C.

Job Details: 06/27/2022

Installed parts. Gasket now sealing good and ui not stuck in extend freeze.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/27/2022

Cx complaint unit is not cooling in RC section and leds are out. Inspected unit found top leds and top right led are out. RC evap fan is not running at all during normal operation. Ran test 3 and RC evap fan is still not running. Checked at main control for voltage. Getting 13.4 VDC from P14-1 and P14-2. Went to check connection at evap and saw connector has a thermal event and/or corrosion. Not getting any voltage out of connector. Called techline Unit non-repairable.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Reston, Virginia 20194

Richard B.

Job Details: 06/27/2022

"CX complant. Dishwasher leaked, Inspected unit and found two error codes , FAE2 and F8E2 . found unit needs control and vent wax motor, Vent corrupted control . Found brass bushings are gone on heater element and allowing machine to leak. Replaced heater element and reinstalled unit Will need two insulation strips in front that were ruiened due to flooding and control and vent wax motor CX calling kitchenaid for parts and labor concession due to leaking machine. SD pics. RB; ordrng 1 W11573704 (insulation) and 1 W11573700 (insulation) and 1 W11348063 (control215.34) and 1 W11414073 (vent 90.10)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Falls Church, Virginia 22043

Christian C.

Job Details: 06/27/2022

"Cx complaint unit drum has a gap and clothes fall in. Inspected unit found at the bottom of drum at the rear there is a gap while rotating. Drum looks to be installed properly, but is loose in the unit. Ordering drum assembly and seals.; ordrng 1 3391834 (drum assembly) and 1 279264 (bearing and seal) and 1 W11613302 (door seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Midlothian, Virginia 23112

John P.

Job Details: 06/27/2022

CX complaint unit not working checked unit found rotor bolt had back out of rotor causing slider to not engage seated and tightened rotor bolt tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, Virginia 22201

Jason A.

Job Details: 06/27/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Powhatan, Virginia 23139

John P.

Job Details: 06/27/2022

CX complaint gasket not sealing checked unit found mullion not fully retracting ordering gaskets and mullion; ordrng 1 WPW10311757 (Mullion)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS1

Near Arlington, Virginia 22207

Jason A.

Job Details: 06/27/2022

CX complaint FRIGE water dispense slow & ice doesnt dispense. Test water dispense with bypass & taped LEFT RC door switch closed > JJ; ordrng 1 WP2177331 (pad)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Falls Church, Virginia 22042

Christian C.

Job Details: 06/27/2022

"Cx complaint RC section is not cooling. Inspected unit found FC cavity frozen over. Defrosted FC cavity. Air channels to RC section clogged with ice. Evap fan was intermittently working. Ordering evap fan, and harness. Will use thermistor on return. Evap harness not in stock.; ordrng 1 WP2315539 (evap fan) and 1 W11609822 (evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Sterling, Virginia 20166

Ken M.

Job Details: 06/27/2022

"Customer complaint is that the unit is not cooling. Unit was unplugged on arrival. Unit plugged in and the compressor turned on for roughly 20 seconds and then tripped the overload. Inspection of the compressor found no loose connections. Tested windings around 5 ohms, 6 ohms, and 10.1 ohms.and no continuity to ground. Compressor windings are out of tolerance. Compressor pulling 9A steady with a 22A spike. Unit needs a new compressor.; ordrng 1 W11504431 (Compressor) and 1 W11504415 (LokRing Coupling) and 1 W11506621 (LokRing Coupling) and 1 W11506635 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Lokring) and 1 W11504447 (Lokring) and 1 R600a (R600a)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Alexandria, Virginia 22309

Emmanuel R.

Job Details: 06/27/2022

"Cs Dishwasher is not cleaning dishes properly, Replaced middle and lower spray ,owi sensor and control. Tested unit but all it wants to do is fills with water then after 5 mins it drains washmotor never kicks on. I tried it multiple times but nothing, Washmotor is getting 122v but it doesnt want to run, i reset the unit by unplugging it and got the washmotor to turn on for 2mins then shut down again, still getting volatage. Unit needs a sump assy. ordering sump and motor.; ordrng 1 PW10605057 (sump n motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 06/27/2022

replaced ordered parts and tested unit is now fully functional

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