Service History 1058 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Chester, MD 21619

Jonathon C.

Job Details: 07/01/2022

"cx complaint, unit takes a while to preheat. tested, inspected, verified complaint. unit took 20 mins to get to 185 pulled oven partially to check voltage from the control. no voltage on L2. pulled unit and found that the contractor who remodeled the kitchen wired the unit to a 120v 20a circuit. nuetral and ground wired to ground, L1 to L1, L2 to neutral from wall. told customer probably 14 times DO NOT TURN ON THE POWER. cx to call electiricain to complete install. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Andrew W.

Job Details: 07/01/2022

"Cx complaint is unit not cooling both sections. inspected and verified complaint. could hear unit start device clicking but compressor never came on. compressor is scolding hot, checked for an amp draw and got 0 (yes is was the correct red wire) tried putting a different start device on to rule it out and the compressor failed to start 4 times. ordering compressor and coupler. ss tech needed on return visit. cannot reschedule due to ss tech needed and parts are SO. leaving unit unplugged since it's not cooling so the compressor isnt burning for repair.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23236

Joseph D.

Job Details: 07/01/2022

"unit with failed compressor, will not start. unit will need compressor and associated lockring parts. SS tech only please.; ordrng 1 W11506635 (coupler) and 1 W11506621 (charging Tube To Compressor LOKRING) and 1 W11504415 (coupler) and 1 W11504431 (suction to condensor lokring) and 1 W11574734 (compressor) and 1 W11504447 (cap to drier lr) and 1 W11504445 (3 way to drier lokring) and 1 W11109499 (drier) and 3 3count (3 count please)s"

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS5

Near Silver Spring, MD 20904

Israel R.

Job Details: 07/01/2022

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gambrills, MD 21054

Eric W.

Job Details: 07/01/2022

installed drip pan

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Easton, MD 21601

Jonathon C.

Job Details: 07/01/2022

"cx complaint,grinding noise. repla ced parts per prior diag. unable to test unit, they were having electrical work done. job is complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20721

Samuel R.

Job Details: 07/01/2022

cx complaint unit wont latch.inspected unit and could confirm complaint.found unit stricker to hve failed.causing unit to not lock.unit will need a new stricker.will bring lid latch incase failed stricker caused any damaged to lock.W11457841 34 tribles; ordrng 1 W11457841 (stricker)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/01/2022

ederly cx says they werent sure how to cancel appt but they dont want service

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Washington, DC 20003

Ricardo S.

Job Details: 07/01/2022

"Cx complains that the unit make nosies, inspected unit.. the motor makes a humming noise, cks connection cks found a faulty motor capacitor, Replaced part V/S .. unti tested with cx and washer machine working ok; ordrng 1 w11428524 (capcacitor), used 1 w11428524 (capacitor) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Haymarket, VA 20169

Tanner B.

Job Details: 07/01/2022

Cc the unit making squeeking noise during spin.. unit seapping gear oil . needs new gearcase and clutch ..; ordrng 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 2ct (2ct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB03

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 07/01/2022

Replaced door.. unit tested with cx and door closes better

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Ocean View, DE 19970

Michael E.

Job Details: 07/01/2022

Replaced the RC thermistor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Hanover, PA 17331

Marc M.

Job Details: 07/01/2022

cx complaint unit not drying items. inspected unit and found no error codes. checked and found no rinse aid in the unit either. heater shows good continuity. provided cx instruct and unit now checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Ocean City, MD 21842

Michael E.

Job Details: 07/01/2022

CX complaint' no cool. Tested and verified com

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Brookeville, MD 20833

Justin S.

Job Details: 07/01/2022

"cx says the unit cooled for less than 24 hours. the unit was off when i arrived.the unit is in a -20psi vacuum on both the high and low sides when not active.no dye anywhere i can see. turned the unit on and the low side pressure is -28psi and high side pressure is 20psi. compressor amp draw .4aac.pressurized the unit and sprayed everything down with soap and water and still didnt find any leaks.called tech support and spoke with a steve.says to look for a restriction before the dryer.sr# 7734016109.cleared the system 3 times and replaced the dryer.vacuummed the unit down and filled to weight.the unit is frosting the evaporator.sprayed down the unit and is not leaking.low side pressure is 5psi and high side is 155psi.the compressor is pulling 1aac.pres equilizized to 50psi.; ordrng 1 w10143759 (uv), used 1 w10143759 (uv) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/01/2022

"CX complaint: only quick wash pauses at 2min in cycle and wont continue until start is hit again. When start is hit, it goes back to 30min and will complete cycle from here. Tested and verified complaint. No error codes. Ordering control W11367297 and 2 tech due to stacked unit. Cannot reschedule due to needing to coordinate with CX...Vacation home and CX will be back in September.; ordrng 1 W11367297 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Alexandria, VA 22314

Lloyd B.

Job Details: 07/01/2022

"Cx complained the unit had slow dispense and the ice cubes got smaller, due to slow pressure Inspected the unit and found with the filter removed, the pressure increased. Installed new filter and the pressure dropped. Unit needs new filter head; ordrng 1 WPW10394053 (filter housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS8

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/01/2022

"cx complaint of dispencer not working,checked unit to find the catch on dispencer broken off not allowing the dispencer to be close to hold the deteregnt break down as follows 1/WPW10224428service call break down as follows service call 120.00parts 74.60shipping 15.00labor 110.00sub total 319.60tax 4.48grand total 324.08deposit 324.08; ordrng 1 WPW10224428 (Dishwasher Detergent Dispenser)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Fairfax, VA 22030

Carl R.

Job Details: 07/01/2022

"throwing a code - F5 and E1 will not lock and so will not advance to washing. Inspected unit and found that the lock is functioning, but not staying locked. Control is not reading the functioning of the lid lock. Performed test 8, test at j6 connector all values read correctly. Control is needed; ordrng 1 W11400681 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lovettsville, VA 20180

Ezra M.

Job Details: 07/01/2022

"upper rack failed, installed upper rack adjuster kit.; ordrng 1 W10712395 (adjuster), used 1 W10712395 (adjuster) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Ocean City, MD 21842

Frederick R.

Job Details: 07/01/2022

CX complaint is WM will not agitate. Inspected/tested unit and verified complaint. Pulled F7E5 error code. Found unit had a faulty actuator and defective splutch. Replaced both parts from pre-id. Retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Chantilly, VA 20151

Carl R.

Job Details: 07/01/2022

"Water continues to leak out of front left side of door. Substantial water leakage last night . Talked with cx about water on floor. And looked at past history on rhe dishwasher. All checks from previous tech is justified. Looking further into the situation. I noticed that the outer door trim is slightly, within the first 6 min of running the dishwasher. allowing water to run down outer door trim and pool under the front of the dishwasher. Removed the outer door trim of the path of the water, allowing the dishwasher to run for 15 min on normal and 5 min on heavy. No water leaks seen dropping onto the floor. Ordering 1 new outer door trim; ordrng 1 W11414078 (Cabinet seal)"

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Washington, DC 20002

Ricardo S.

Job Details: 07/01/2022

"Cx complains that the upper rack falls down, inspected unti and found a broken tracks.. Scode cover parts and labor S22916 replaced parts, upper racks cks ok"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 07/01/2022

"cx complaint dryer lint vent blocked error , checked unit found no error codes , tested all major componets and everything checked good , proper ohms on heater all safetys checked good , motor running like designed , found when unit is hooked up to house vent unit loses heavy amount of air flow , when unhooked unit runs good showed Cx and advised to get vents cleaned . unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Timonium, MD 21093

Milton J.

Job Details: 07/01/2022

Complaint front panel missing segments. Installed new Front Panel as ordered by previous tech. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near ,

Danny R.

Job Details: 07/01/2022

cancelled apt

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Haymarket, VA 20169

Tanner B.

Job Details: 07/01/2022

"Cc the unit had a thermal event under cooktop while daughter was prepping for diner.. the cooktop bent upwards and caused burner caps, knobs and grates to fly upwards of 10ft away .. informed wpl of what happened and they stated its consistent with the knob being slightly turned CX did say gas company was out and couldnt find a leak .. Pics in sd Saftey sr on file with saftey and on ty card. accidently didnt enter in my notes.. saftey reaching out to cx . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Ocean City, MD 21842

Michael E.

Job Details: 07/01/2022

Replaced the upper door glasss as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6FS

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/01/2022

"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6FS

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/01/2022

"tested unit found unit is functioning as designed , advised issue is not with hood and any futher service calls for same issue will have a charge"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Lewes, DE 19958

Andrew W.

Job Details: 07/01/2022

"Cx complaint is unit stuck on drain, flashing clean light. inspected and verified complaint. cx had recently installed new garbage disposal and the drain line back filled into the float switch tray causing the unit to think it still needed to drain. removed tray and washed and re installed and tested unit. unit worked as designed and error code cleared. noticed unit also falls into the special project heater element replacement. cx had not had his unit updated yet. per the special project s code replaced the heater element. unit is working as designed. heater element is covered by s code. cx is only charged the $120 service call for the correction of the float switch. Called office and spoke to Sara to confirm how to charge cx. cx paid $120 by cc. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Lewes, DE 19958

Andrew W.

Job Details: 07/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Fairfax, VA 22033

Carl R.

Job Details: 07/01/2022

"Cx not available, talked with office. Was told to move on. Cx has been rescheduled. ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Richmond, VA 23224

Chris B.

Job Details: 07/01/2022

cx complaint unit will not cool inspecetd unit found ice ball on top right corner of evap on cap tube finger will not stick to evap unit need sealed system ordering evap and compressor and dryer and couplers unit needs sealed system repair r600a; ordrng 1 W11580057 (compressor) and 1 W11504432 (coupler) and 1 W11506638 (tube) and 1 W11109499 (dryer) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 W11506619 (coupler) and 1 W11341162 (evap) and 1 W11504415 (coupler) and 1 W11504450 (coupler) and 1 W11504432 (coupler) and 1 W11504445 (coupler)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Mountville, PA 17554

Justin L.

Job Details: 07/01/2022

Cx complaint unit tripped breaker. Was able to access unit and found breaker tripped. Corrected breaker and tested unit to find cooktop hot light on and when testing burners front right flashed under cooktop then tripped breaker. Removed cooktop to find broken element. Will need element and infinite switch for repair. Setting return for Wed 7/6/22; ordrng 1 WPW10312185 (right front switch) and 1 W11517959 (right front burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Lovettsville, VA 20180

Ezra M.

Job Details: 07/01/2022

"right side of ice maker pushed out due to ice cube stuck in it, ejection fingers stuck mid cycle. cleared ice, ice maker cycled and filled normally. ordering ice maker.; ordrng 1 WPW10300022 (icemaker)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/01/2022

cx says another company serviced unit 3 days ago

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hanover, MD 21076

Alexander D.

Job Details: 07/01/2022

"cx complaint unit making clicking noise then stops cycle. inspected unit and verified complaint. found console has dent on bottom and crease on right side, also cavity face by door switches is dented so door cant close properly. called techline, sr#7734013841, unit was clearly dropped and deemed unrepairable. was transfered to tradecare team to document. was advised that since unit was clearly dropped, builder has to call tradecare to work out resolution. left cx with number to have builder call and sr# to reference."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Halethorpe, MD 21227

Alexander D.

Job Details: 07/01/2022

"arrived to replace sump asm. found wrong sump ordered, doenst have motor, pic saved. ordering correct sump asm, in stock at tribles. scheduled return visit for 7/5; ordrng 1 W11025157 (sump asm)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Dunkirk, MD 20754

Robert A.

Job Details: 07/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/01/2022

Cx Complaint is the unit isnt dispensing anything. Inspected unit and found the inner door linner is bowed in alot and shim isnt working to fix door. Unit will need new door in order to fix issue. Ordering Door; ordrng 1 W11435353 (LH Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23436

Zachery R.

Job Details: 07/01/2022

"cx complaint unit leaking from dispenser, checked unit, come to find defective separator not sealing properly so moisture build up at ice door would drip, replaced separator, tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Annapolis, MD 21403

Shane B.

Job Details: 07/01/2022

arrived to install ordered parts and could not remove the unit from the cabinet to start working on it. all 4 mounting screws are removed but unit will not budge at all. i found what looks like some silicone at the bottom edges of the unit. unit may be siliconed in place. cx said she had no idea if the builders did that or not. i called office to inform them and they had me take pics of the uit with mounting screws removed and the silicone showing at the bottom. they said to have the builder remove the unit and call us back to install parts. i informed cx of this and they are going to contact builder.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/01/2022

installed all parts ordered but the drain is clogged again with ice. units not draining out of freezer into drip pan its coming into freezer again. cleared some ice and should work better now but will need to come back and clear drain properly with steam gun and drain kit; ordrng 1 W11084807 (drain kit.)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Silver Spring, MD 20906

Israel R.

Job Details: 07/01/2022

Installed new motor and same thing. check harness and the harness red wire was not in correctly. I reseated the connector and tested. UInit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KTRV20KGBL00

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/01/2022

Cx complaint unit not cooling properly. Was able to access unit and found that the return ducts were frozen over. Found the fc door liner was seperating causing closing issues allowing in warm air. Also found drain tube clogged. Used steamer to clear ice and tube but will need the door to correct the issue. Ordering door and it will need to ship to cx house and they will contact us to set return.; ordrng 1 L2200713 (fridge door black)

We serviced a

MAYTAG DISHWASHER

Model MDBH979AWW3

Near Vienna, VA 22182

Richard B.

Job Details: 07/01/2022

"CX complant, Heated dry light blinks and machine not working, Inspected unit and cycled breaker , Turned breaker back on and blinking light returned. Ordering console and control if CX calls back. Not in stock , Further work needed, RB; ordrng 1 W10240113 (console 226.16) and 1 W10250166 (control 228.52)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Rehoboth Beach, DE 19971

Andrew W.

Job Details: 07/01/2022

Cx complaint is no operation. inspected and verified complaint. UI is completely unresponsive. took top panel off and tested at the control for power coming into the unit. unit should have 12vdc and only had 3.8. checked voltage to ui and only getting 57.1vac. because this unit is stacked I can't get behind it to check the terminal block for proper wiring and test components on the back to see what exactly is wrong. cx stated they have only had 1 successful use from the dryer for a single bathing suit and recently had the vents cleaned before the new unit was delivered. returning with parts and a 2nd tech. rescheduled with cx for 7/11/22 am requested. cx will be out of town prior and is only home the 11th and 12th.; schdld next appmnt for 7/11 MON AM

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Poolesville, MD 20837

Julian H.

Job Details: 07/01/2022

CX complaint about unit not filling enough put unit on test cycle no errors did a calibration then went to the back and confirmed proper pressure from supply valve put uit on a normal cycle deep fill option and fwater got passed half of drum CX states it wasnt that way if CX calls back will need a control board; ordrng 1 W11162440 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC1

Near Richmond, VA 23224

Chris B.

Job Details: 07/01/2022

f8e1 valve failure f5e3 unlock failure f0e1load in drum during clean washer cycle f5e4 failure to open door between cycles f5e2 lock failure ran unit threw qiuk test cycle will need second tech to further diag unit need second man to help unstack unit when in test mode 1 unit will not flow water but will in test 2 and 3; saved tckt

We serviced a

MAYTAG WASHER

Model MLE2000AYW

Near Boyds, MD 20841

Julian H.

Job Details: 07/01/2022

CX complaint about unit not draining put unit on spin and noticed that drain is working but found that transmission is leaking oil bearing had weared out and damage causing a noise and also causing spin cycle not to spin clothes out properly issue with outer tub asm spinner asm and drum this last part is NLA couldnt give Cx an estimate for the repair since one of the parts is no longer available unit is beyond repair at this point; ordrng 1 W10181639 (support) and 1 22002115 (spinner assy w/balan PART NLA) and 1 22004465 (outer tub)

We serviced a

WHIRLPOOL OVEN

Model KDRS407VSS04

Near Washington, DC 20008

Samuel R.

Job Details: 07/01/2022

wromg burner cap was ordsered.ordering correct burner cap WPW10256027 special order cx still owes 125.00; ordrng 1 WPW10256027 (burner cap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Damascus, MD 20872

Julian H.

Job Details: 07/01/2022

replaced heater per svc pointer w11540964 S code S17304 covers P&L

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS4

Near Richmond, VA 23225

Chris B.

Job Details: 07/01/2022

cx complaint unti will not heat tom disired temp inspecetd unit found good bake and broil elm found 240 to unit found good broil elm and all wires seated on control and UI working as desighned but bake will kick on can not hear any relays click when hit start on bake 350 degress ordering control; ordrng 1 W11099784 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 07/01/2022

"cx complaint food freezing in ff section, upon arrival checked temps, ff at 36 degrees, fc at 6 degrees, rc at called techline, spoke with JR was advised to check frost pattern in fc, fc has good frost pattern, and we need data logger 48 hour info. also bump rc temp up to 39 degrees.SR#7733384091; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/01/2022

CX SAID THEY FOUND THE VENT RESTRICTED HAVING VENT CLEANING COMPANY OUT TO CLEAN VENT DRYER HEATING BUT MULTI RUNS TO DRY.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEW5

Near York, PA 17408

Drew B.

Job Details: 07/01/2022

cx complaint that unit is leaking still but found no issues with the drain tube or pan issue... i found the unit to have a leak at the supply copper line and advised how to resolve not a wrrnty item.

We serviced a

KITCHENAID MICROWAVE

Model KHMS1850SSS0

Near Gaithersburg, MD 20882

Julian H.

Job Details: 07/01/2022

CX complaint about door ot latching inspected and noticed that cams stayed inside switch holders most likely from Cx slamming door bring cams fwd to position tested door opening and closing and working properly advised Cx to close door gently

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Washington, DC 20016

Samuel R.

Job Details: 07/01/2022

cx complaint unit will not agitate.insoected unit and found unit to have erro code f7e6.checked connections and all are good.ran a service test and unit barely spun and agitate.unti will need a new motor.called pwh and have 2 in stock.; ordrng 1 W11497303 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/01/2022

"cx complaint unit not cooling, checked unit found temps at 20 and 46, partial frost pattern and ice clump on evap indicating leak or restriction in sealed system, compressor pulling .7 amps, sealed system tech needed for return visit.; ordrng 1 W11459354 (evap) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 07/01/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice door and chute tested unit now functions normally

We serviced a

KITCHENAID MICROWAVE

Model KMCS1016GSS1

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/01/2022

CX complaint: display missing digits and buttons not responding. Tested and verified complaint. Called WpTL and found out unit is not repairable. SR7734016178 Per WP i advised CX to contact extended warranty company and i wrote the SR # on the TY card for CX to give to ext warranty co. Unit is non repairable. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Falls Church, VA 22042

Jason A.

Job Details: 07/01/2022

CX complaint WASHER water leaks from valves / not operating. Replaced control & valve assym. Test cold & hot water connections. Calibrate & test wash. Start NORMAL wash. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21239

Dustin F.

Job Details: 07/01/2022

"CX Complaint: Not Dispensing Ice Inspected Unit, Confirmed Ice maker makes and drops ice into the tray via Reset button. Found Ice Bound up in chute/dispenser housing, Investigated further and found the chute selecter rod came off the clip not allowing the chute to open. creating a blockage. Took the ice tray apart, cleaned it out, then reassembled. Reinstalled tray and tested ice maker. Everything now works as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Huntingtown, MD 20639

Shawn D.

Job Details: 07/01/2022

"cx complaint fridge section is not cooling freezer seems find and he said thrusday unit showed po on display. inspected unit fridge 65 freezer 20 on top and 0 on bottom and freezer fan not running or ice blocking it. went to van grabbed new assem from v/s installed and tested and now fan runs. told cx give it some time for unit to cool down. unit is good; ordrng 1 W11224591 (evap motor SD V/S), used 1 W11224591 (evap motor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/01/2022

"CxComplaint is the unit isnt making ice. Inspected unit and found the emitter not reading no light on, Replaced boards and light is on and it is regeristing in step 15."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Parkville, MD 21234

Justin S.

Job Details: 07/01/2022

the unit is leaking gas from the regulator. the unit needs the regulator; ordrng 1 W11346659 (regulator)

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Towson, MD 21204

Milton J.

Job Details: 07/01/2022

"Complaint unit keeps showing clean vent message and front panel has a ding. Installed new Front Panel, Exhaust thermistor and Blower Wheel. Tested unit and clean vent message not showing. Unit is now functioning properly. -MJrob"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lusby, MD 20657

Shawn D.

Job Details: 07/01/2022

"cx complaint same issue not spinning out the clothes. inspected unit then checked for errors and had f7e4 f6e3 f0e5. ran unit and we have a shifting issue. checked slider to find magnet is coming off not allowing the slider gears to lock into place snapped pic. replaced slider used from v/s and tested and unit now locks into gear good and no errors returned. unit is good; ordrng 1 w10734521 (slider SD V/S), used 1 w10734521 (slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5550XW2

Near Olney, MD 20832

Israel R.

Job Details: 07/01/2022

"F5E2 Lid luck faulire, F5E1 Lid up. Customer complaint unit is not going through the cycle and the unit is not locking the door. I tested teh unit and found a couple of errors for the lid lock. Tested lid lock and the lid lock is not locking is just clicking but not lock. Unit needs new door lock. Called office and they have it in the office and they are scheduling for the 5th of july. collected in full with check; ordrng 1 W10404050 (lid lock 57.88)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/01/2022

unit has a loose pully reinstalled pully checksok runs fine

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 07/01/2022

SR// 7734016413. Installed new UI and the unit kept displaying Factoryh wifi 1/5 2/5 3/5 4/5 5/5 and then it went blank. I put the old one and the unit just turns on and displayhs press power button to con tinue. Press power button and then just sits there with normal and regular light on but displaying press power button to continue. Replace board and same thing. Everytime i replace the UI on this units is the same thing Factory wifi test and i have replace the wifi card from the old one to the new one and i did that and it does the same thing. press power.... but never goes pass that. CAlled techline and tl said the unit will be unrepairable and the customer needs to call extended warranty for disclosure.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Frederick, MD 21701

Justin S.

Job Details: 07/01/2022

the unit is not spinning but is blowing and heating. found the belt had snapped. replaced the belt with vs and retested. the unit is now spinning blowing and heating good. the unit is nwo good; ordrng 1 341241 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23321

Zachery R.

Job Details: 07/01/2022

"cx complaint water supply not connected and defective shelf, verified defective shelf, come to find defective valve on house, advised cx to contact plumber. ordering shelf and having it sent directly to cx. cx agreed. please send bin directly to cx!; ordrng 1 W11239961 (bin-cntlvr)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Providence Forge, VA 23140

Gill G.

Job Details: 07/01/2022

verified cx complaint of unit not heating and making clicking noise. found vent grille not in proper position preventing interlock switches from being in proper position to activate high voltage system. repositoned and secured vent grille. tested. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bethesda, MD 20816

Samuel R.

Job Details: 07/01/2022

cx complaint unit gasket has failed.inspected unit and could confirm.unit will need a new tub gasket W11177741 100 tribles.callled into office ot reschedule; ordrng 1 W11177741 (gasket)

We serviced a

WHIRLPOOL ICE MAKER

Model KFXS25RYMS4

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/01/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, VA 20105

Daniel J.

Job Details: 07/01/2022

noise during drying cycle tested vibration on left side removed cover spun basket by hand after basket stopped blower still spun went to tighten and found metal spline that attachs to motor tight on motor but not being held as it should inside blower wheel informed customer forcing it out could create damage to motor and no motor was sent ordering motor and returning with blower wheel; ordrng 1 W11364931 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near La Plata, MD 20646

Justin S.

Job Details: 07/01/2022

the unit is not locking the lid. found the lid lock is not responding. the unit needs the lock; ordrng 1 W11513248 (lid lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Falls Church, VA 22044

David J.

Job Details: 07/01/2022

Cx complaint unit does not work. Tested unit and could not get to run. Tried forcing a drain and that would not work either. Only came out with sump. Need to order drain pump for return visit. Unit still in very nasty area. Spoke with Cx about cleaning area before return visit ; ordrng 1 W10876537 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Nottingham, MD 21236

Neil H.

Job Details: 07/01/2022

CX COMPLAINT FC ITEMS GOT SOFT AND THEY TURNED THE FC UP 1 FOUND WATER DROPLETS IN THE BACK WALL OF FC SEALING NOW BUT AT ONE POINT WARM AIR GETTING INTO UNIT TOLD CX NOW THAT UNIT SEALING GIVE IT A FEW DAYS AND UNIT SHOULD BE FINE HALF ICE IN THE BIN BUT WARM AIR GETTING IN CAUSE LOW ICE PRODUCTION DURING THAT TIME.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/01/2022

"Replaced the filter cap as per previous diagnosis. I found that the leak we are trying to eliminate is most likely the dual inlet valve based on mold i saw on the box aroun the valve. Also, IM trough was full of ice and water was getting out of the IM. Ordering dual inlet valve. Scheduled next visit for 7/8 any time; ordrng 1 W11243758 (dual valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17111

Fred G.

Job Details: 07/01/2022

i was able to access unit and replace the door catch as per previous tech. test unit and found the unit to check good.

We serviced a

WHIRLPOOL DRYER

Model whd560chw2

Near Henrico, VA 23229

Joseph D.

Job Details: 07/01/2022

"unit leakig at hosing at heat pump assembly, must replace heat pump assembly to eliminate leak.; ordrng 1 W11551760 (heat pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stewartstown, PA 17363

Drew B.

Job Details: 07/01/2022

cx was under the element recall for uopdated bushing. i was able to replace the element and now chcks good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23666

Lucas R.

Job Details: 07/01/2022

"replaced motor, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS06

Near Edgewater, MD 21037

Shane B.

Job Details: 07/01/2022

cx complaint is the unit freezing items in the fridge section. when i arrived some items in the fridge on second self were frozen. my temp prob shows 32 in fridge section. unit is set to 40. i found damper is open. tested damper and it is working in diagnostic mode. RC thermistor shows 54 degrees when my prob shows 32. replaced harness and damper to be safe. restored power and set unit to recomended temps. advised cx to give it 24 hours to adjust and to keep items from being pushing against the damper. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Washington, DC 20017

Emmanuel R.

Job Details: 07/01/2022

"Cs unit is cooling good , the problem she is having is water on the freezer floor. I found the drain is restricted, I poured hot water in the drain and it took too long to drain out. I disconnected the duck bill drain thing from the back of the unit and poured water again, it drained alot faster. Unit needs drain rubber duck bill piece.; ordrng 1 W11190084 (tube-drain)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near ,

Alexander W.

Job Details: 07/01/2022

Cx stated unit not working at all tested inspected and verified cx complaint installed parts per previous diag tested unit unit is now operating as designed job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 07/01/2022

Cx complained the unit would not make ice. Inspected the unit and found that it receives 120v but does not cycle. Installed new ice maker and tested and it now cycles. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMT55511KS02

Near Essex, MD 21221

Dustin F.

Job Details: 07/01/2022

"CX complaint: Broken Glass Control PanelReplaced Control panel, tested unit, everything working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fairfax, VA 22030

Carl R.

Job Details: 07/01/2022

"The same error code has come up twice now and we only bought the dishwasher in September. We have had to have it serviced twice. Thus, it should probably be replaced. Talked with cx, and cx stated that a previous company was out and looked at the dishwasher, and informed the cx that the water leak could be from the inlet seal, or water valve. I also stated that it possibly could be from cuved objects in front of the dishwasher door or gasket seal. Or front feet to low. Front feet are in a good position, no front leaks after running a self run test, also cleared all codes. No noticeable leaks at this time. Informed cx to load dishes with a curve in the rear, or in a different location. Unit working properly"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Essex, MD 21221

Dustin F.

Job Details: 07/01/2022

"CX Complaint: Door falling off range, Not Holding temp/heatingUpon Arrival, inspected unit and found more parts are needed to complete repair per SP# W10917778. Ordering top Glass brackett, LEft and Right Trim, Door GAsket, Door insulation kit, more screws and marking igniter and glass door for return visit.; ordrng 10 WP3400832 (screw)s and 1 W11025151 (Door Insulation Kit) and 1 W11104748 (Door GAsket) and 4 W11206744 (screw)s and 1 W11105139 (Glass Bracket) and 1 W11209792 (Trim ( Left)) and 1 W11232008 (Trim ( Right))"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Virginia Beach, VA 23456

Justin W.

Job Details: 07/01/2022

removed unit using slider. removed water line turned unit on side replaced sump. reinstalled unit. tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/01/2022

"cx complaint after cycle complete clean light on and low pitch hum until door opened, noise from vent fan, cx concerned runs all night. called tech line sr#7734019921 verified working as designed, fan will run until door is opened, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 07/01/2022

"cx complaint unit noisy during spin. checked unit to find error codes f0e3, f7e0, f0e5, f2e1. checked unit to find oil leaking from gearcase. cx shopping for replacement."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Pasadena, MD 21122

Eric W.

Job Details: 07/01/2022

sr 7734018194 slow ice tep in unit are at 1 degree tested icemaker it cycled and filled with water called tecline they said they have seen a issue with a loose wire on evap harness white wre jumper and to replace the evap harnesss; ordrng 1 W11546681

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS01

Near Glen Allen, VA 23060

Jerod R.

Job Details: 07/01/2022

"tested unit found unit has faulty controls replaced control panel unit still dead, fuse tested ok; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesterfield, VA 23832

John P.

Job Details: 07/01/2022

Rob SR#7734019903Check unit found water line in cabinet Frozen again call tech line being turned over for review for non-repairable

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Baltimore, MD 21212

Milton J.

Job Details: 07/01/2022

"Complaint water not draining. Got M&S and unit is O.O.W. CX thought there was 10yr warranty because of badge on the front for the Chopper, Racks and tub. CX upset with O.O.W. costs and calling WP. No service provided. -MJrob; saved tckt"

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