Service History 1057 - VIA Appliance

We serviced a

JENN-AIR RANGE

Model JVD0303GS

Near Reston, VA 20194

Christian C.

Job Details: 06/21/2022

Installed control. Removed old glue from panel to get a better secured connection of new control. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rosedale, MD 21237

Milton J.

Job Details: 06/21/2022

Cx complaint ice maker fell. Inspected and found one of the mount brackets had broken. Installed new Ice Maker a sent by Pre-ID. Tested unit and is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Midlothian, VA 23113

John P.

Job Details: 06/21/2022

Installed adjusters tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model MER8700DS0

Near Harrisburg, PA 17113

Fred G.

Job Details: 06/21/2022

"cx cpmplaint unit got hot and was glowing red under console. inspected unit and tested unit found top burners work, but oven will not heat. pulled unit out and foundn 245.6vac to terminal block. found no continuity on the bake element. turned unit on and found that i was only getting 110vac to the element. found control board is not supplying the right voltage. unit needs bake element and control board. called safety told them my findings and they said they wont cover the repair due to the age. qouted cx for full repair and cx declined. Whirlpool to cover service call"

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEYM05

Near Arlington, VA 22204

Eric W.

Job Details: 06/21/2022

cx complant of ice build up on back wall inspected unit found thermisto on evap reading only 12k when running and 4 min later 6k still in ice thermistor for defrost is out replaced thermistor and thawed out ice

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Middletown, DE 19709

Alexander W.

Job Details: 06/21/2022

CX stated unit is making a knocking sound tested inspected but cannot verify CX complaint tested unit on test 3 unit not making any noise haversted the ice maker on test 57 and filled the ice maker on test 45 changed unit from ADC to 8 hr on test 7 unit is working as desgined job is complete.

We serviced a

IKEA MICROWAVE

Model IBMS1455DS01

Near Springfield, VA 22150

Dustin F.

Job Details: 06/21/2022

"CX complaint: Button Broken.Replaced Button Holder, Tested unit. Unit working as intended. Job Complete."

We serviced a

N/A N/A

Model WED5700SW0

Near York, PA 17404

Sal R.

Job Details: 06/21/2022

CX complai t was that the utni would not power on. I found that the Thermal fuse was OL. I was able to access and replace the Thermal fuse and unit test good.; used 1 WP3392519 (thermal fuse) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Fairfax, VA 22030

Lloyd B.

Job Details: 06/21/2022

Cx complained the unit had long preheat. Installed new console and sensor and the unit heated within a timely manner. Job complete

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Towson, MD 21204

Justin S.

Job Details: 06/21/2022

cx only has 15 minutes to check the unit out before he has to leave to get his kids. there is a dent in the front panel. cx also says the unit is getting the vent light coming on. found the unit is spinning blowing and heating good. the unit has a very short run and is venting outside the house good. no error codes in memory. ran the disagnostic cycle and the unit completed the cycle without any error codes. lint screen clear. found the vent line is partually smashed(pic) and the connection on the house the low flow connection on the exit of the house. cx said he does not have time for these fixes at this momentneed to replace the front panel and trim off the damaged vent line and if that doesnt fix the unit cx needs the higher flow vent connection; saved tckt

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Richmond, VA 23230

Gill G.

Job Details: 06/21/2022

cx complaint: unit is not operating. found unit stuck in mid cycle. cleared cycle. no stored fault codes. ran washer auto test. tested dryer. unit is fully functional and working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lancaster, PA 17601

Justin L.

Job Details: 06/21/2022

cx complaint unit making loud noise. was able to access unit and upon running unit verified complaint. found that the idler and rollers were worn causing the issue. replaced parts with pre-id and tested unit and unit now operates as designed no further work needed.

We serviced a

WHIRLPOOL ICE MAKER

Model GZ25FSRXYY2

Near Henrico, VA 23238

Joseph D.

Job Details: 06/21/2022

"found frozen fill tube, removed blockage and icemaker/valve test good."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Gordonsville, VA 22942

Eric F.

Job Details: 06/21/2022

"Confirmed cx complaint unit not washing. Found F7E1, F7E7 Error codes, found motor not spinning or agitating, unit making 'buzzing' noise when spin mode engaged then erroring out F7E7. Unit has failed drive system, possibly a bad capacitor or motor causing gear issues and control issues. Ordering capacitor and motor, will use other parts on return visit.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW04

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/21/2022

"The part didn't fit properly again. The inner part was rubbing against the basket, making a loud noise. Called tech line, spoke to Chris, tech line is apparently not aware of any assue with this part. Chris advised to make a part research with our distributor. Cx got upset and asked for refund. Please get in touch with the cx for the refund"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/21/2022

"cx complaint unit randomely leaks, checked unit found no error codes, ran bulky cycle unit did not leak, called tchlin spoke with ed sr7733938089, advised to replacd tub ring, cx dissatisfied with unit referred to customer service.; ordrng 1 W11550886 (tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Newport News, VA 23606

Jason T.

Job Details: 06/21/2022

"Cx complaint, lid not locking properly, found left side lid plastic bezel seperated at the hinge, pics on SD. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11101059 (Lid Assembly) and 1 W10861714 (Hinge) and 1 W11023747 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near ,

Lucas R.

Job Details: 06/21/2022

"cx complaint door locks wont start, checked unit found f11 code, not listed, unit runs through diagnostics, but will not start a normal cycle, unit not in demo mode, ordering ccu per service pointer. cx leaves for washington state 7/11/22!; ordrng 1 W11334214 (ccu)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Richmond, VA 23230

Gill G.

Job Details: 06/21/2022

cx complaint: unit is not completing cycle. stored fault code F5E1(door switch). ran diagnostic cyle and found unit is fully functional and working as designed.

We serviced a

AMANA WASHER

Model NED4655EW

Near Tappahannock, VA 22560

Lucas R.

Job Details: 06/21/2022

unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Midlothian, VA 23113

John P.

Job Details: 06/21/2022

Installed UI unable to connect it to Internet reordering UI ; ordrng 1 W11296171 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/21/2022

Cx complaint is that the unit is not cooling in the RC section. Upon arrival I found that the RH corner of the RC door is not sealing tighly allowing warm air into the cavity. I also found that the air ducts are clogged with frost not letting any cold air from the FC down. I was able to reshape the gaskets and cleared the ducts of obstructions. Unit is now cooling as intedned. Job complete I collected for the service call and labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Sparrows Point, MD 21219

Shane M.

Job Details: 06/21/2022

found a broken switch. also found ice bin not holding ice & randomly shoots into dispensed. ordering switch with icebin.; ordrng 1 W11185686 (ice bin) and 1 W11445850 (switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204ESB00

Near McLean, VA 22101

Eric W.

Job Details: 06/21/2022

cx complant of unit not defrosting installed new heater tested all thermistors the are all the same good cx will watch unit

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Severna Park, MD 21146

Israel R.

Job Details: 06/21/2022

"Customer complaint unit is not finishing a cycle and all it does is fill and then nothing all the lights flash and then drains and it keeps doing that forever. I tested the unit and as soon i moved the knob all lights come on. I ran test cycle and the unit filled and when it was about to wash the unit shorted out and then came back on with all light on and drainind. I ran manual test. Lock is good, filling valves are good. spin works but agitation is not working. Replace acutator but it does the same thing with a new one. Board issue or motor also ordering capacitor. I did not see anywires broken but ordering harness jsut in case is needed. Control and harness special order parts. CAll custoemr when part is available.; ordrng 1 W11603811 (Control) and 1 W10890624 (motor-drve) and 1 W11428524 (Capacitor) and 1 W11448788 (Harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Pasadena, MD 21122

Andrew H.

Job Details: 06/21/2022

The customer complaint is a unit LED lights are out. Inspected unit and found freezer LED shorted out. I replaced freezer LED and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Manassas, VA 20111

Lloyd B.

Job Details: 06/21/2022

Cx complained of no heat. Inspected the unit and found that the Neutral wire on the radiant sensor was not plugged in. Connected and tested and it now heats. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/21/2022

i was able to access unit and replace the deterget dispenser. the dispenser was replaced back on 5/5/22 at the first visit. i did find this one was also faulty. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Kenly, NC 27542

Ronnie B.

Job Details: 06/21/2022

"cx complaint of unit not cooling. checked unit and found evap frosted over. checked defrost thermistor and found it to be reading 1.7kohms covered in ice and is not good. verified heater function. removed and re placed thermistor, unit is working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ00

Near Kensington, MD 20895

Israel R.

Job Details: 06/21/2022

Customer complaint unit is not sealing the door correctly and there is not suction. I tested the door and the gasket is not sealing correctly. on the bottom right corner. I steamed the gasket and filled it with permagum to keep it closed. THe gasket is now sealing unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Washington, DC 20008

Samuel R.

Job Details: 06/21/2022

reppaced seals and ran service mode unit did not leak

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near ,

Danny R.

Job Details: 06/21/2022

will need a ui and touch pad is peeliong up also will need that; ordrng 1 W11460908 (console)

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30IVWH0

Near McLean, VA 22101

Emmanuel R.

Job Details: 06/21/2022

"Cs stopped working mid-cycle. 'clean' light flashes and can't be turned off. also, latch but has no tension, Confirmed complaint, 'clean light flashes 7 times, Water Heating Fault. Heater element and wiring is good, needs control. Also the door latch is broken the switch is still making contact but im sure it is still contributing to the unit not working properly. Quoted customer for repairs but it was too expensive , he said he rather buy a new unit since this one is over ten years old."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Annapolis, MD 21403

Jonathon C.

Job Details: 06/21/2022

"cx complaint, unit not cooling. tested, inspected, verified complaint. found evap completely frozen over. defrosted unit. heater 127 ohms, heater fuses both good. thermistor shoing 7.8k ohms encased in ice which is about 35-40* replaced thermistor, tested unit. unit working as designed. cx also pointed out a dent on the RC door. cx unable to produce Pop but claims less than 30 days, service bench show goods issue of 5/18/22 ordering right door.; ordrng 1 W11156544 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Leesburg, VA 20175

Richard B.

Job Details: 06/21/2022

"CX complant. Washer not washing , Inspected unit and founsd actuater out of splutch , Installed new aCtuater and ran a wash cycle to test. Unit is only hooked to cold water supply , Hot is capped off on machine. No hot supply. Machine is agitating correctly as well as spinning and draining. RB"

We serviced a

KITCHENAID BUILT-IN REF

Model KBSD618ESS01

Near Annapolis, MD 21403

Jonathon C.

Job Details: 06/21/2022

"cx complaint. lights out in freezer. inspected unit, verified complaint. replaced all 12 LED's per special project. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Rocky Mount, NC 27804

Ronnie B.

Job Details: 06/21/2022

"cx complaint of unit leaking at dispenser. checked and found water spicket having a consitant drop every second. checked unit and found water valve to be weak allowing water to drip at spicket. removed and replaced valve assy, tested, unit is no longer leaking/dripping, unit works as designed.; ordrng 1 WPW10179146 (valve), used 1 WPW10179146 (valve) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/21/2022

cx complaint is if he washes a few things then unit runs as it should then puts a load in and unit wont wash or runs light it should. cx put a load in and set unit so we could watch it. unit shifts and runs and drum spins and unit runs as it should. cx says cloths dont turn over like they should and instead things just mix around. said times meaning each cycle does not run like it should or finish cycles. will order parts needed and cx will try a few loads and see how unit does. as soon as parts are in office will schedule.; ordrng 1 W11513246 (Control)

We serviced a

JENNAIR MICROWAVE

Model JMDFS24JL00

Near Centreville, VA 20120

Lloyd B.

Job Details: 06/21/2022

Cx complained the unit did not heat. Inspected the unit and found that the door wasnt closing fully on the right side. Removed the unit and moved the switch assy fwd slightly and tested and the latch now presses both switches at the same time to heat. Job complete

We serviced a

JENNAIR BUILT-IN M/W

Model JMC8130DDS

Near Vienna, VA 22182

Christian C.

Job Details: 06/21/2022

Cx complaint unit light does not work. Inspected unit. MW light is out. Installed light from cx. Tested unit. MW light now works. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/21/2022

"Cs unit isnt cooling confirmed complaint, Found evap frozen over, no air flow, I defrosted evap, inspected unit and found thermistor out of range, I replaced thermistor. Also the connector for the thermistor is not making a good contact, corroded at the connector. ordering harness. Also the control is unrespossive sometimes, sticking buttons. ordering control aswell.; ordrng 1 W11324678 (harness) and 1 W11496881 (control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/21/2022

"came out to replace parts on unit , disassembled unit and replace all parts on unit , reassembled and tested unit running as designed . double checked over everything done and everything looks good and tested good . unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Clarksville, MD 21029

Robert L.

Job Details: 06/21/2022

"cx complaint when door closed started beeping with white light flashing, found f5e1, fAe2, reset power, and ran diagnostics, started several cycles , possible sticky door latch, tested all ops ok, if cx calls back pre-id door latch W11412299"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/21/2022

Cx complaint is that the unit will not complete cycles and will not start some time. Upon arrival I found an F2E1 and an F7E1. I cleared the error codes and ran the diag test and found that when the unit entered the spin cycle it just stopped and canceled the cycle. and the error code reappeared. I was able to access and repalce the shift actuator. I then ran the calibration and quick test and the unit completed both without any errors. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Richard B.

Job Details: 06/21/2022

"CX complant. Water hammers Inspected unit and could not replicate issue, dosent sound like a valve issue at all , On return trip , will also need pex line to install regulator. Will use valves on return trip if needed. RB; ordrng 1 8212547RP (Pex line .)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEW5

Near York, PA 17408

Sal R.

Job Details: 06/21/2022

I was able to access and replace the drain tube . I also steamed out the ice blockage form the Evap drain tube and the FC bottom liner. Unit testg good. I collected for labor charges.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Ashburn, VA 20148

Richard B.

Job Details: 06/21/2022

"CX complant. Moisture on strip and door hard to close. Inspected unit and found mullion strip has moisture on it Turned on moisture control , Leaned unit back with leveling feet so freezer door closes better, Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near York, PA 17408

Sal R.

Job Details: 06/21/2022

"CX complaint is that the units sides are too hot. I found that this is normal opperation due to the heat exchage being on the walls of this unit. I was abel to edjucate CX on the surface temps as show by Technical Service Pointer #: W11476730. CX also has icemaker concerns, how ever there is no water being supplyed to the unit. UNit is located in a Motor home (5th wheel). I informed CX to reach out to the Motorhome retailer service about no water being supplyed to the unit. I was able to call and document with safty team . Please see SR."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Rockville, MD 20850

Julian H.

Job Details: 06/21/2022

ELW PROGRAM 2YR WARRANTY PULTE HOME CX complaint about unit freezing food on RC water very slow and crack on lid pantry checked temps on arrival RC 39* FC 1* checked food distribution and found that Cx is blocking vent for air fow causing to deflect air and freeze removed food and small shelf for CX to avoid to store food there states that water is very slow since she move in went to the back and found that position of water supply is causing hose to not have enough room and kink causing water to be very slow need a plumber to change direction of supply advised Cx to call wpl about lid pantry not covered after 30 days

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21704

Bernard M.

Job Details: 06/21/2022

"Cx complaint they can't read the UI. Powered on unit and found light on the UI would light when pressed but the screen had lights out on it and unable to read the times of different cycles. Replaced housing UI using pre-id parts, restored power and the console display is legible with all buttons functioning. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Arlington, VA 22204

Eric W.

Job Details: 06/21/2022

cx complant of still no ice installed door gasket and pantry lid jumped out icemaker it never called for water jumped valve it works need new ice maker; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Frederick, MD 21701

Bernard M.

Job Details: 06/21/2022

"Cx complaint unit shuts off at breaker when in high speed spin. Contacted TL and spoke with Bruce, we ran auto test and took amp draw and it checked good and completed test. Ran high speed spin on component activation, took amp draw and it checked good. Unit is on its own dedicated circuit. TL suggests cx have licensed electrician come out and run checks at breaker. Cx will call back if any issues occur after electrician checks"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Alexandria, VA 22302

Eric W.

Job Details: 06/21/2022

installed new contorl and pressure switch and tested unit in trash room unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Monrovia, MD 21770

Bernard M.

Job Details: 06/21/2022

"Cx complaint the unit makes noise. Inspected unit and found the noise comes from the evap fan hitting ice build up on evap. The cover was frosted over and the bi-metal defrost had failed. Defrosted evap and replaced evap motor harness using pre-id parts, restored power and fan began to run and evap developed frost pattern. unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Alexandria, VA 22302

Eric W.

Job Details: 06/21/2022

installed lid latch and strike and tested unit unit now working properly

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Upper Marlboro, MD 20774

David J.

Job Details: 06/21/2022

Cx complaint unit is taking to long to heat. Inspected unit and found both elements are working. Tested temps and found temp way off. Cx had already tried to adjust temp but still is not with in range. Quoted Cx for repair and he will let us know within 30 days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23229

Joseph D.

Job Details: 06/21/2022

unit with ball of ice at cap tube indicating low refrigerant or weak compressor. must install port and search for leak.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (heat loop to drier) and 1 W11504447 (cap to drier) and 1 W11547313 (compressor) and 1 W11504416 (suction to compressor) and 1 W11504431 (discharge to compressor) and 1 W11506621 (charge port to compressor) and 1 W11506635 (access valve) and 1 W11598433 (evaporator) and 1 W11504423 (cap to evap) and 1 W11504415 (evap loockring) and 1 W11553819 (insulation) and 3 3countss (3 count ss)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hanover, PA 17331

Sal R.

Job Details: 06/21/2022

CX complaint was that the unit would not drain. I found that the the drain pump was faulty. I replaced the drain pump and the unit is now opperating as designed.; used 1 W11412291 (drain pump.) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/21/2022

"Cs top rack is not adjusting or sliding in and out properly, I found the wheels to be out of round making the rack snag and the adjuster no longer supports the rack. Replaced adjusters with the adjuster kit, unit is now working as designed. I updated the customers P.O.P."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY02

Near Millersville, MD 21108

Kevin P.

Job Details: 06/21/2022

"cx complaint freesing light not working, cx explained the freezer light isnt working when the doors opened but when he opened the door to show me it lit up and unit is working properly. cx declined service at this time, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Rockville, MD 20850

Julian H.

Job Details: 06/21/2022

replaced heater per service pointer w11540964 scode s17304 covers p&L tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fort Washington, MD 20744

David J.

Job Details: 06/21/2022

Cx complaint filter would not come out housing. Replaced housing as stated by previous tech. Tested unit and everything is now working as intended.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Derwood, MD 20855

Julian H.

Job Details: 06/21/2022

CX complaint about unit niot cooling temps on arrival FC 25* RC 58* noticed a frost formation on evaporators back wall put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 120vac properly grounded and polarized control not sending unit to a defrost mode in regular basis need parts documented call 7733915251; ordrng 1 W11546609 (control box) and 1 W11546681 (hrnss)

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Riverdale Park, MD 20737

Mitchell H.

Job Details: 06/21/2022

cx complaint unit not finsihing cycles and wont drain. inspected unit and found a lot of play in basket and grinding noise from gear case. drain pump was working fine. units going off balance and stopping cycles. quoted cx repair and she just paid service call and will look into different options for now.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/21/2022

"Cs tempt control not working/led freezer lights out , I found a couple lights that are dimmed but not out, I also found the pantry UI has moisture in it and its corroded heavily. Unit has a short, most likely from water in the pantry UI. Odering pantry UI to eliminate that from the equation. Will bring Led light just incase on return trip.; ordrng 1 W10807593 (pantry UI) and 1 w11384469 (LED)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHV02

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/21/2022

no ice production customer changed filter now getting small ice cubes that are melting warmer temps in fridge and in freezer removed dailt drawer frost build up on evap in fridge weak cooling freezer drip pan bowed in fridge removed build up set defrost to long cofirmed deforst working; ordrng 1 W11457241 (DRAIN PAN) and 1 W11087438 (MOTOR EVAP) and 1 W11452196 (motor evap frerezer) and 1 W10316760 (thermistor)

We serviced a

JENNAIR RANGE

Model JGC7636BS01

Near Centreville, VA 20120

Lloyd B.

Job Details: 06/21/2022

Cx complained the leds did not work. Inspected the unit and found the harness connected but did not work when the knobs were turned. Unit needs new indicator and cooktop; ordrng 1 W10617592 (light indicator) and 1 WPW10618505 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Charles City, VA 23030

Jason T.

Job Details: 06/21/2022

"Cx complaint, not cooling-freezing properly, found fresh food temperature at 36 degrees, freezer temperature tested at 5 degrees. Installed parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Ashburn, VA 20147

Richard B.

Job Details: 06/21/2022

"CX complant, No ice , Inspected unit and found fill tube heater turns on , In test 120 ice maker gets to step 4 and stalls in harvest twist, Unit needs ice maker, Fill tube heater wires in tact. ice maker in stock , Further work needed.CX wanted expelaniation as to why the ice maker stopped working , I told her it would not stop harvestingg cycle. CX says thats not good enough then called piece of S..T and went to get credit card. collected 120 service call RB; ordrng 1 W11557001 (ice maker 152.16)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 06/21/2022

got to unit to check it out and cx asked if it was covered. i informed him no its 4 years old and only had a 1 year warranty. explained to him parts warranty on select parts same as visit. he told me to cancel the appointment if he has to pay. informed him since i never looked at its okay but if he calls us back again for the same thing we will have to charge him even if we dont look at it.

We serviced a

AMANA REFRIGERATOR

Model ARB8057CSL

Near Reston, VA 20191

Christian C.

Job Details: 06/21/2022

Cx complaint RC section is not cooling. Inspected unit found evap frosted over. Defrosted evap. Went to check defrost heater and connections of evap harness from bimetal to heater is corroded. Reading 29 ohms across defrost heater. Evap harness is no longer being made. Collected for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/21/2022

wrong water line in door. found this out after i ordered this door that this was happening. ordering water fitting to connect new door to water lines. please reschedule when fitting arrives.; ordrng 1 wp4373559 (water fitting)

We serviced a

WHIRLPOOL WASHER

Model MHW8000AW0

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/21/2022

"Cs we are unable to open the dispensing drawer , I found the customer has forced the drawer in sideways and now its stuck and broken . I was able to remove the drawer and replaced it with the new one. Unit is now working properly. cllted $338.28 PIF"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Tappahannock, VA 22560

Lucas R.

Job Details: 06/21/2022

"cx complaint not starting, checked unit found f9e1 long drain code, found lbu wire, seperated from molex connector on harness.; ordrng 1 W11590868 (harness lower)"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Chester, VA 23831

Chris B.

Job Details: 06/21/2022

cx complaint unit will not fill with water unit only drains inspected unit confirmed cx complaint found when input to diag mode unit goes straight to drain unit needs control inspected pressure line and all connectors; ordrng 1 W11498190 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 06/21/2022

duplicate ticket.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Alexandria, VA 22302

Eric W.

Job Details: 06/21/2022

got wrong icemaker reorder correct icemaker wrong plug; ordrng 1 WPW10715709 (ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, MD 21206

Milton J.

Job Details: 06/21/2022

Cx complaint unit not repsonding. Control has 118vac incoming. Installed new UI as sent by Pre-ID but still not responding. Ordering new Control. -MJrob; ordrng 1 W11462459 (Control)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Reston, VA 20194

Christian C.

Job Details: 06/21/2022

Cx complaint cooktop is cracked. Inspected unit found front right of cooktop is cracked. Installed cooktop. Did not have bezels for new cooktop. Ordering bezels.; ordrng 5 W10853046 (knob bezel)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Round Hill, VA 20141

Ricky E.

Job Details: 06/21/2022

customer stated that the unit shows the 'replace filter' on the display.. verified issue and fnd that the filter isnt installed.. the customer is going back to home depot to get the filter.. installers didnt leave the filter...

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Reston, VA 20191

Christian C.

Job Details: 06/21/2022

Installed IM. IM cycled and filled with water.

We serviced a

WHIRLPOOL DRYER

Model MED3500FW0

Near Mount Joy, PA 17552

Marc M.

Job Details: 06/21/2022

"cx complaint unit not starting cycle. inspected unit and found that the cycle will power on, the start button can be pressed and the unit will nearly start to turn the motor and a loud click can be heard at the control. checked for error codes and found f4e4 f4e3 and f3e6. removed front panel and accessed thermal fuse and found thermal fuse to have continuity. checked and found no breaks in the wiring. found motor relay at control to click aggresively when attempting to start cycle. unit will need new control and motor (cbe). quoted cx for repair and cx needs to think it over and will call back. collected only for service call ."

We serviced a

JENNAIR OVEN

Model JJW3430IL01

Near Centreville, VA 20120

Lloyd B.

Job Details: 06/21/2022

"Cx complained the unit was smoking. Inspected the unit and found the door to be ajar slightly do to the sliding rack pushing it open. Unit needs new sliding rack. No tech needed, please ship part. Job complete; ordrng 1 W11256305 (sliding rack)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 06/21/2022

cx complaint top leds in rc out and fc light out replaced the fc light and unit checked good.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/21/2022

"cx complaint softener not draining, checked unit, all valvs in range, cleaned drawer and housing as well as possibe, found build up in valve housing causing softener not to fully dispense, quoted cx part W11127357 housing, $205.09 shipping $15.00 labor $110.00, tax $12.31, total $462.40, cx unsure if repair at this time."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Severn, MD 21144

Kevin P.

Job Details: 06/21/2022

"cx com plaint unit intermittently not spinning clothes out properly, found f0e4 off balance eroor, and f2e1 stuck key error. ran encoder test to insure all keys are working properly and ran high spin with nothing in unit to insure a good smooth balanced spin. also checked suspension for excessive play and found nothing wrong. explained to cx i cant find anything mechanically wrong so i advied her to pay close attention to properly loading the unit and making sure to pause and correct the load if it goes off balance. unit tests good, collected service call. job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/21/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Elkridge, MD 21075

Kevin P.

Job Details: 06/21/2022

"installed new freezer door and nameplate , name plate from van stock. also sealed liner to cabinet face around all 4 sides. job complete.; used 1 W11178521 (nameplate) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, VA 22033

Lloyd B.

Job Details: 06/21/2022

"Cx complained the pro wash did not work. Inspected the unit and found that at first, pressing pro wash turned it on. Canceled and tried again and the button would not work. Unit needs new console; ordrng 1 WPW10481112 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charles Town, WV 25414

Ricky E.

Job Details: 06/21/2022

"customer stated that the unit want cooling in the ff section, verified the issue and fnd unit not defrosting... the unit will need the control and harness. the customer will have the unit defrosted prior to next service...; ordrng 1 w11546690 (control) and 1 w11546681 (harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near McLean, VA 22102

Christian C.

Job Details: 06/21/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 06/21/2022

cx complaint f8e4 the float switch faulty push in and not closing so when connected sill beeping and wont start.; ordrng 1 W11545764 ( Float Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHB00

Near Springfield, VA 22153

Dustin F.

Job Details: 06/21/2022

"CX COmplaint: Not CoolingInspected Unit, FOund EVap cover and fan in freezer frozen, used steamer to thaw it out. Took Resistance readings after gutting freezerEvap Thermistor 3.1k ( unsure of reading while frozen)Defrost Fuse - .7 ohmsDefrost Heater 29 ohmsReplaced FC Evap Thermistor, tested unit. Unit working as intended. Job Complete"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Edgewater, MD 21037

Jonathon C.

Job Details: 06/21/2022

"cx comlaint, not drying. inspected unit, found vent pinched shut. shortened vent, tested unit, unit working as designed. job is complete. cx paid service call by card."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, VA 22152

Dustin F.

Job Details: 06/21/2022

"CX Complaint cant start dishwasherFound UI Cap was warped, ordering new UI cap and bringing UI Board.; ordrng 1 W11460908 (Black Cap ( UI))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/21/2022

cx complaint are things in FF freezing. took temp readings of -2 in Freezer and 39 in FF. unit is set to 38 and 0. units temps are in range now. she said when she turns temp back some thats when freezing a bit. she said she hears a winding or low motor sound. herd sound and its from damper opening and closing. normal. did have lights flash once or twice and when door opened a delay with lights coming on. will order parts needed as well as new advised parts. as soon as parts are in office will schedule. ; ordrng 1 W11330486 (User Interface) and 1 W11533213 (Control)

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Springfield, VA 22150

Dustin F.

Job Details: 06/21/2022

"CX complaint: OverheatingInstalled both Door gaskets and both temp sensors. tested unit, working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/21/2022

Cx complaint of unit leaking. Did confirm filter connection had come loose. Reseated hose and unit is now as designed ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, VA 20147

Richard B.

Job Details: 06/21/2022

"CX complant. Washer making noise . Inspected unit and found unit unbalanced due to feet being off , Front feet were adjusted so front of tub is hitting cabinet. Adjusted front feet up and back feet down to balance machine as best as possibal being in the tub that it is in , Ran a wash cycle after instructing CX how to properly load tub. Machine agitated fine. as well as spun out. Job completed , RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Nottingham, MD 21236

Milton J.

Job Details: 06/21/2022

Cx complaint unit making clicking noise. Installed new Damper as previously ordered. Tested unit and is now functioning properly.

Contact Us Today

Learn More About Us