Service History 1055 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Baltimore, MD 21212

Shane M.

Job Details: 06/23/2022

cx complaint the unit isnt draining & now not washing. can confirmed. tried to start a cycle but unit kept trying to drain. put unit into test cycle. got unit to fill with water but not action on sump. humming noise coming motor. ordering sump & bring back control board.; ordrng 1 W11416362 (sump)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Marriottsville, MD 21104

Justin S.

Job Details: 06/23/2022

cx says the unit is very loud when in use. found the unit is making a lot of excess noise. the blower wheel has seperated itself from the mounting nut. had to chisel off the blower wheel to remove it. replaced the blower wheel and tested. the unit is now spinning blowing and heating good without any odd noises. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model MVWC555DW1

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/23/2022

cx complaint is unit just stopped working right. unit shows O-O-W but she said they get extemded on it. found codes of F7E5 shifter fault F5E1 lid switch fault. cx will call maytag as its through them and call us back if not to pay for service and everything. listed parts that could be needed as well just in case. cx will call us back; ordrng 1 W10913953 (Brake Actuator) and 1 W11283592 (Motor)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Rockville, VA 23146

Eric F.

Job Details: 06/23/2022

Confirmed cx complaint door damaged. Ordering outer door assembley.; ordrng 1 W11600222 (Door Assembley (stainless)) and 1 W10909682 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Gordonsville, VA 22942

Kyle A.

Job Details: 06/23/2022

Installed control and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 06/23/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/23/2022

"cx complaint, cooktop cracked, verrified cooktop cracked, ordering cooktop.; ordrng 1 W11178790 (cooktop)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/23/2022

"cx complaint unit not cooling checked unit found evap to be frozen over and thermistor reading 8.8 kohms covered in ice thawed evap with steamer replaced thermistor unit working as designed, advised cx to allow 24 hrs for unit to cool"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near North Bethesda, MD 20852

Israel R.

Job Details: 06/23/2022

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near New Freedom, PA 17349

Marc M.

Job Details: 06/23/2022

"cx complaint following previous repair, the door will pop when opening and closing. inspected unit and found that the recently installed hinge is defective and will not seat fully down onto the hinge (applied penty of pressure trying to seat it). replaced both hinge and receiver and tested unit. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVS04

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/23/2022

"Cx complaint water on the floor on the front of the unit.Inspected freezer, found ice on the bottom and clogged drain. Defrosted drain with steam and tested with water. The drain worked a designed. Removed all the."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/23/2022

"installed parts and vrified operation, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Martinsburg, WV 25401

Danny R.

Job Details: 06/23/2022

found erro code for low water or long fill found vavle clogged with junk and hooked unit up passed diag after i cleared the vavle checks ok

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near ,

Danny R.

Job Details: 06/23/2022

adjusted gasket checksok

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, VA 23453

Branden R.

Job Details: 06/23/2022

"came out to replace parts on unit . disassembled and replace main control to unit , checked all connetions and all checked good , tested unit and all test passed , unit is running as designed , reassembled unit and tested again unit running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Dundalk, MD 21222

Kevin P.

Job Details: 06/23/2022

"cx complaint unit not cooling properly in freezer section, per cx ice cream seems soft. checked temp and freezer between product got down to 3 degrees and was still slowly trickling down and would reach 0-1 degrees oif id left my meter in for anoth 25 -30 minutes. cx also stated there was apopping noise intermittently which i cant replicate at this time, i advised cx to try and make a recording if the noise persists. unit is working as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Westminster, MD 21157

Brian R.

Job Details: 06/23/2022

cx complaint is unit just shut down and stopped cooling and she lost everything. high temp light was flashing when i got here and control was off. all lights were on. turned control on and compressor kicked on as well as fans. unit wes off and hot so couldnt check temps on anything. will order parts needed and office will schedule. ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11496881 (Control Box)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, MD 21157

Brian R.

Job Details: 06/23/2022

cx complaint is unit does not shift. checked unit to find actuator bad. replaced part and tested unit. unit checks. job complete.

We serviced a

JENNAIR COOKTOP

Model NOT SURE

Near Timonium, MD 21093

Shane M.

Job Details: 06/23/2022

cx complaint the fan not working. found handyman wire work to switch. pulled out. wired wires together. fan came on. advised cx to get another handyman for switch harness issue. collected svc

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Frankford, DE 19945

Frederick R.

Job Details: 06/23/2022

CX complaint is unit blinkin not working. Inspected/tested and verified complaint. Pulled F9E1 error code. FOund unit had no hi loop. Corrected hi loop and unit begain draining properly. Unit is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Virginia Beach, VA 23462

Branden R.

Job Details: 06/23/2022

"cx complaint dryer is blowing heat but drum is not turning , checked unit found unit not turning checked all safetys and everything checked good , found belt came unseated from pully , not allowing unit to spin , checked belt over really good and belt checks great along with pully , reinstalled and tested unit is running as designed , leveld front right leg so unit doesnt vibrate like it was . cx agreed . cx is paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/23/2022

"Replaced control board, resume power, i/m cycling ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hurlock, MD 21643

Jonathon C.

Job Details: 06/23/2022

"cx complaint, unit not completeing cycle. tested unit, verified complaint. at this point i am suspecting power issues. checked for dedicated circuit found unit on the same circuit as the entire kitchen, living room and, main bedroom. 4 appliances, a television, etc. all on the same circuit. reccomended cx have dedicated circuit for washer. unit ran as designed in test mode. reported to Ed at WPTL."

We serviced a

MAYTAG RANGE

Model MGT8885XS01

Near Louisa, VA 23093

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint unit middle knob not turning, seized in manifold. Replaced Manifold with pre-id'd part, tested unit, unit working as designed, CX paid in full."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Rockville, MD 20852

Israel R.

Job Details: 06/23/2022

Customer complaint wanted the pump to be claear.Clear debry from pump unit is back to normal operatioins.

We serviced a

ROPER WASHER

Model RTW4516FW

Near Baltimore, MD 21230

Kevin P.

Job Details: 06/23/2022

"cx complaint terrible noise and wont light up or start a cycle, when i arrived i plugged the unit in and the drain pump came on immediately. i held the cancel button and the unit cancelled and drain pump stopped running, unit would start a cycle normally at this point, ran a calibration and auto test all of which finished properly and unit has no error codes. unit tests good, job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS03

Near Clarksville, MD 21029

Neil H.

Job Details: 06/23/2022

replacced the valve tested dispenser and the filling ice maker unit tested/checked good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Taylors Island, MD 21669

Jonathon C.

Job Details: 06/23/2022

needs special project heater replaced. Special Project code S17304; ordrng 1 W11047695 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Bel Air, MD 21014

Milton J.

Job Details: 06/23/2022

Added Waterline Reducer for completion of door installation; ordrng 1 WP4373559 (Waterline Reducer)

We serviced a

AMANA REFRIGERATOR

Model ABB1924WEW1

Near Hockessin, DE 19707

Taylor F.

Job Details: 06/23/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM not making ice. Cycled IM and it got about half way around and stopped. Tried resetting power and IM would not return to home position. Ordering IM kit. Cannot reschedule at this time.; ordrng 1 WPW10261234 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1CHEXVQ01

Near Randallstown, MD 21133

Justin S.

Job Details: 06/23/2022

the cx says the unit is leaking into the frige sometimes. found the bottom of the freezer is covered in ice. the drain line is clogged. melted the ice and the unit is now draining good. the unit is now good

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodstock, VA 22664

Ezra M.

Job Details: 06/23/2022

"dryer not starting. unable to get unit to workable position, was able to verify correct unit, belt connected. ordering motor for possible start winding issue, and pts switch.; ordrng 1 WPW10420741 (switch-pts) and 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Rockville, MD 20852

Israel R.

Job Details: 06/23/2022

Customer complaint wanted the pump to be claear.Clear debry from pump unit is back to normal operatioins.

We serviced a

KITCHENAID FREEZER

Model KFIS29BBMS00

Near Fairfax, VA 22031

Carl R.

Job Details: 06/23/2022

Follow up on previous technician notes. Went to install glass shelf that is damaged. No glass shelf damaged in refrigerator. Both cx and I couldn't find the damaged glass. Please contact cx or previous technician to get proper parts. ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bowie, MD 20715

Alexander D.

Job Details: 06/23/2022

"upon arrival cx said they dont remember being told to get a plumber for drain issue. replaced heater, no signs unit has leaked yet. for drain issue found units drain hose was ran correctly but connected to a black rubber extension hose that was kinked, pic saved. straightened rubber hose and unit started draining. tested unit, no leaks. was able to reinstall unit without kinking drain. tested again with unit reinstalled and it drained all the water out good. unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/23/2022

Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. The unit has power and the controls and working as designed. I did not heard the valve engage when the water valve was activated. I checked the water valve connector and the connector was loose. I secured the connector and tested the unit again. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Gambrills, MD 21054

Alexander D.

Job Details: 06/23/2022

replaced valve and ice door. tested unit. advised cx to monitor and call back if issues persist.

We serviced a

WHIRLPOOL OVEN

Model KDRP463LSS07

Near Glen Rock, PA 17327

Bernard M.

Job Details: 06/23/2022

"Replaced fuse, powered on unit, console flashed, set preheat to 350 and unit heated as designed. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Washington, DC 20017

Shawn D.

Job Details: 06/23/2022

replaced parts powered unit back on and started running again unit is good

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/23/2022

"drum snagging clothes. found drum failed, seperating at seam and snagging clothes. ordering drum.; ordrng 1 W10545923 (drum (cbe))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS537SIAM01

Near Stafford, VA 22556

Tanner B.

Job Details: 06/23/2022

"Installed new FC-led and RC -crisper led , tested unit. units leds working as designed . job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Frederick, MD 21702

Ricardo S.

Job Details: 06/23/2022

"I explain the charges to the client and he says that he does not want to pay, he prefers to buy another washing machine"

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUW35X15DS01

Near Delaplane, VA 20144

Daniel J.

Job Details: 06/23/2022

customer complaint unit not cooling confirmed evap fan condenser fan and evap fan working removed power removed evap to check coils plugged back in 7 to 10 mins no frost forming inlet barely below cabinet temps called tecch support sr 7733949373 informed compressor and evap and check for leaks customer home remodeled in 2019 cintractor purchased they have no proof of purchase will reach out to contractor ; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Felton, DE 19943

Andrew W.

Job Details: 06/23/2022

"Cx complaint is unit not spinning/starting. tested and verified complaint. pulled up diagnostic mode and got an F4E4 error code for L2 line voltage error. exposed control and tested connections for motor and incoming power. believe the control has a short not sending proper voltage at the start of the cycle. ordering control and motor that was not received, returning with belt. cannot reschedule due to OOS part, none showing in UM stock.; ordrng 1 W11158453 (cntrl-elec) and 1 W11448775 (motor)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Abingdon, MD 21009

Milton J.

Job Details: 06/23/2022

"Cx complaint unit not drying dishes still. Called into WP TL(7733954973) and was told to make sure CX is following a few operating/loading proceedures as not fully rinsing dishes with pods, purging before starting cycle, no more liquid detergent then 1/2 a dispenser and monthly affresh cleaning. CX to try recommendations. Door falling though because of torn friction sleeve. Ordering new Friction Sleeves. -MJrob; ordrng 2 WP8268961 (Friction Sleeves)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Goldsboro, MD 21636

Jonathon C.

Job Details: 06/23/2022

"cx complaint, unit making grinding noise. tilted unit back to start pulling gearcase. found pumpkin carver under the shroud pushing it up into splutch. replaced splutch and updated motor and actuator. tested unit, job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Midlothian, VA 23112

John P.

Job Details: 06/23/2022

"Installed blower wheel tested working as designed ; ordrng 1 WP697772 (Blower wheel), used 1 WP697772 (Blower wheel) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, MD 21649

Jonathon C.

Job Details: 06/23/2022

"cx complaint, unit not making ice. replaced parts per prior diag. ran unit through every ice related test on the list. all passed. unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 06/23/2022

cx complaint unit is not completing cycles at times. inspected unit and found no error codes. unit went through test mode good. recallibrated unit. no suspenion play at all. looked under unit and was clean and looked good. informed cx to give it a try after recallibrating it and informed her of some load sizes and issues that can arise from loading it certain ways.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ

Near Clayton, DE 19938

Alexander W.

Job Details: 06/23/2022

Unit is a rent a center unit and entiltements not showing anything and not dispatched properly. cannot work on unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/23/2022

"not washing properly. unit storing f3e2, due to pressure hose not connected to control. connected hose to control, unit working properly"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 06/23/2022

Cx complaint unit is not working properly inspected unit removed and replaced the capacitor itself tested and inspected for proper use unit now functions normally. called whirlpool to report issue documentated

We serviced a

JENN-AIR OVEN

Model JJW2730WB00

Near Clifton, VA 20124

Jason A.

Job Details: 06/23/2022

CX complaint DBL wall OVEN F8E0 error code & shuts down at 200F. Replaced Upper & lower ovens. Cleared error codes. & preheat to 350F. Waited for both ovens to reach temps & checked for error codes. No erro codes > JJ

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS01

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/23/2022

Arrived at cx home knocked rang bell no answer called office office called cx no answer left voicemail. Need the panel for this job anyway called office to ensure we have panel upon return visit Mandatory item; saved tckt

We serviced a

WHIRLPOOL ICE MAKER

Model WRQA59CNKZ

Near Glen Allen, VA 23060

Joseph D.

Job Details: 06/23/2022

"according to tech guide, unit will need fill tube, icemaker and valve to eliminate problem with frozen over fill tube. must reschedule when available pls.; ordrng 1 W11397137 (ice maker) and 1 (W11395429 (fill tube) and 1 W11455388 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/23/2022

Cx complaint unit is not working properly inspected unit removed and replaced the pan heater tubing and drier filled with 5.3 oz tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Laurel, DE 19956

Michael E.

Job Details: 06/23/2022

Replaced lower harness and actuator as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Burke, VA 22015

Jason A.

Job Details: 06/23/2022

CX complaint WASHER continues to fill & noise. Replaced valve assym & test connections. Check for error codes F8E3 overfill & F2E1 stuck key. Cleared error codes. Check belt is solid. Leveled unit & calibrate & test wash. Noise is coming from under washplate but it is stuck. Credit for belt + tax to $110 labor > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rockville, MD 20852

Israel R.

Job Details: 06/23/2022

Installed new inverter and tested. Compressor turned on and the unit started cooling. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Chester, MD 21619

Jonathon C.

Job Details: 06/23/2022

"cx complaint, F8E4 error. tested unit, verified complaint. found drip tray full of water. cx told me she came in to water and suds on the floor. had cx walk me through her wash procedure, she just started using the dawn powerwash (super sudsy) before putting the dishes in dishwasher. discussed proper use, tested unit, found no leaks. unit working as designed. job is complete."

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Germantown, MD 20874

Julian H.

Job Details: 06/23/2022

CX states another company was out b4 us and diagnosed a bad sealed sys put unit on diagnostics pulled unit out and found that gravity drain line that it was installed which is not part of the unit is pinched CX needs to contact previous servicer put unit on test mode and found that water valve is not getting water confirmed water to unit also confirmed that water lvl sensor is not working checks reservoir full all the time cooling is working can see frost pattern on ramp found a broken grid as well need all these parts; ordrng 1 W11542867 (circ pump) and 1 W10897719 (valve) and 1 W10919199 (grid-cuttr)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/23/2022

no one know what unit i need to check // reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Virginia Beach, VA 23455

Branden R.

Job Details: 06/23/2022

"cx called back stating unit not dispencing water , turned water on to unit and tested , unit now dispencing water filled ice maker and everything checked good , advised cx to wait 24 hours for ice production . temps checked good unit running as designed ."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near York, PA 17404

Bernard M.

Job Details: 06/23/2022

"Cx complaint none of the electrodes spark. Removed cooktop from counter and accessed the inside and found one of the main wire connections from the spark module was disconnected. Reconnected wire, then re-assembled burners and top and now all the burners ignite. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/23/2022

"CX complaint about unit have a condensation on top left hand of RC confirmed a gap on the gasket also noticed unit out of level ,leveled and molded gasket to proper position gap is gone closing properly"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/23/2022

"installed control, clutch, rotor, and stator. unable to test unit as cust has purchased a replacement and unit is in basement away from hookups."

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS5

Near Washington, DC 20016

Roberto I.

Job Details: 06/23/2022

"Cx complaint gas smell when the oven starts, center burner not lighting properly.Removed oven bottom and started a bake cycle, the burner lighted immediately and made an acceptable odor tipical on every gas range. Instructed cx about this and uxplained that the oven is working perfectly. Tested center burner, found dit lighting only on the left side. Removed burner and separated it from the cap. Found all the right inside channels clogged with oil. Washed it with hot water and soap and reassembled parts. Burner tested ok, it lighted perfectly all around. Called Whirlpool safety and documented everything"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/23/2022

right front burner not working relaced switch tested now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Gaithersburg, MD 20899

Julian H.

Job Details: 06/23/2022

"CX complaint about unit not cooling both compartments @ room temp compressor making a buzzing loud noise not starting hot to the touch checked resistance on windings 10,6,4 problem with compressor not starting R600A LOKRING KIT NEEDED MUST BE SET WITH A SEALED SYS TECH 2 COUNTS JOB; ordrng 1 LOKRINGKIT (LOKRING KIT R600A) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor) and 1 2COUNTS (SEALED SYS JOB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Jason A.

Job Details: 06/23/2022

"CX complaint FRIGE not making ice. Replaced gaskets. Ran test 120 icemaker harvest passed 'PA' test 96 water dispense & 97 icemaker fill, No fill. Fill tube iced up. Test 66 12.5VDC. Htr measures open > JJ; ordrng 1 W11401679 (Door fill tube incl HTR)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Rockville, MD 20853

Julian H.

Job Details: 06/23/2022

CX complaint about led lights not on freezer side inspected tests 16 &17 to check switches are working properly found that module on top and strip light are causing lights to fail led driver replaced less than 1 yr replace both parts from preid resume power and working

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/23/2022

Cx complaint unit makes noise while spinning. Entered diag and found no error codes. Ran test cycle and when spinning it made loud off balanced sounds and was hitting sides. Inspected underneath and found no damage. Removed agitator and found the drive shaft to be bent. Ran manuel high speed spin and unit wobbled and made noise. Ordering gear case and splutch and will need 2 call count for gear case repair. Once parts are in contact cx to reschedule.; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/23/2022

"CX complaint sparks during cooking.Inspected unit , found burns on the waive guide cover. emoved cover, found a burned spot and a hole on the cavity. Called tech line, spoke to Leon and explained the issue. He declared the uni unrepairable. Advised cx not to use this mw anymore. Called Whirlpool safety and documented everything. They provided a phone number number (1 866 55 05 136) for the cx ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lititz, PA 17543

Justin L.

Job Details: 06/23/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JS0

Near Delmar, DE 19940

Michael E.

Job Details: 06/23/2022

"Replaced the element as per previous diagnosis. Element not heating. Tested at element and am getting 120vac and 120vac on each line but 0vac when i probe both together. Ordering cooktop right harness, front right infinity switch and control. Cannot reschedule due to SO parts.; ordrng 1 W11596058 (right cooktop harness) and 1 W11256088 (control) and 1 WP3149400 (switch-inf)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Boonsboro, MD 21713

Danny R.

Job Details: 06/23/2022

lid lockis clicking and wont let unit start wull need lid lock and holder; ordrng 1 W11513248 (latch) and 1 W11403468 (bezel)

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ00

Near Salisbury, MD 21804

Michael E.

Job Details: 06/23/2022

Before repair i double checked diagnosis and found inlet tube frozen and water line kinked. Water did not dispense until corrected the kink. I corrected these and then replaced the dual valve. Tested unit and now IM is filling but water not dispensing. I can hear valve activate but it is not opening. I left defective valve in place because CX uses the ice but not water dispenser. Reordering inlet valve. Scheduled return visit for 6/30 anytime before 6pm; ordrng 1 WPW10420083 (valve)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/23/2022

Replaced parts. unti tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 06/23/2022

"Cx complaint that the unit is not holding temp. I inspected the unit and confirmed the complaint. I found the evap covered in ice, I removed the ice and found the defrost connector loose. I secured the connector and ran tests 5 & 13. Both worked fine and the defrost heater came one. I repositioned the defrost connectors above the cap and suction tubing. I think this occurs because the defrost connectors rest on the evap, and when it freezes the ice make the connector seperate. I tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Tracys Landing, MD 20779

Shawn D.

Job Details: 06/23/2022

replaced sump assem then control turned power back on and tested for 15 minutes no leaks and everything sounds good. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, VA 22039

Robert W.

Job Details: 06/23/2022

CX Complaint is the unit isnt dispensing water. inspected unit and found the unit not dispensing water or ice. open door and found the door is bowed in alot not ingaging door switch shim will not work to fix unit unit will need new door.; ordrng 1 W11435353 (Lf door stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Pikesville, MD 21208

Marc M.

Job Details: 06/23/2022

"prior to performing sealed system repair inspected unit. immediately contacted techline. found that the compressor ohms out correctly from all pins. compressor does not run in test 38 at 99%. per techline unit will need new orion board. sr7733954093.attempted install of the orion board sent with the compressor box today, however the orion had clearly been opened and was not the correct part (the mullinex connectors were completely different). replaced maind control and will be reordering both the orion board as well as the rc evap cover.; ordrng 1 W11592010 (orion board) and 1 W11395558 (evap cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Willards, MD 21874

Michael E.

Job Details: 06/23/2022

"CX complaint: not completing cycle and bad sound. Tested and verified complaint. F8E1 error code for long or no fill. I found the sound is the water valve and it is only working 20%of the time. Replaced inlet valve, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDB00

Near Saluda, VA 23149

Gill G.

Job Details: 06/23/2022

verified cx complaint of unit not cooling. tested freezer temp at 8 degrees and fresh food section at 60 degrees. found freezer door gasket not sealing to cabinet. found ice accumilation in air tower preventing air from entering fresh food section. thawed ice clear of air tower. added spacer to freezer door to align door gasket with cabinet. heated door gaskets to reshape. verified door gaskets are now sealing to cabinet and unit is cooling. unit is working as designed.; used 1 wp489467 (washer) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/23/2022

"Inspected heater, confirmed orange bushings. Ran diag found no errors. No signs of leak. Replaced heater per sp W11540964. Special Project code S17304 covers part and labor. Cx asked me to test the unit because he found it a little noisy. Ran a test cycle, the unit worked ok, the heater worked without any leak. Noticied that during the test cycle the diverter was a little noisy (possible dry seal) but worked ok. Quoted repair $406.32 (no svc) with $145 labor for sump/motor assy W11416362 replacement. Quote valid 30 days. cx needs more time to make a decision.; ordrng 1 W11416362 (sump/motor assy)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Heathsville, VA 22473

Gill G.

Job Details: 06/23/2022

cx complaint: ADD GARMENT icon will not turn off. stored fault code F8E1(long fill) ran diagnostic cycle and found unit is fully functional. started cycle and found ADD GARMET icon present. paused cycle and opened and closed door then resumed cycle. ADD GARMENT icon then disappeared. no issues found at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23233

Joseph D.

Job Details: 06/23/2022

"unit with failed seperator, iec intermittenly falling on the floor. must replace when available.; ordrng 1 W11423787 (seperator) and 1 WPW10558423 (ice bin)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Free Union, VA 22940

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint unit not consistently making ice. CX states that sometimes they will add ice from another source and the unit will start making ice again. Found freezer temps at +2 degrees (4 degrees above recommended). Based on cx description it sounds like the unit is not consistently sensing that it is cool enough to produce ice. Set the unit to lowest freezer setting (-8) and selected max ice option, instructed cx to call back if unit does not produce consistenly and I will reach out to jenn-air directly to see what they want to do."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Columbia, MD 21044

Robert L.

Job Details: 06/23/2022

"installed updated heater per TSP and S-17304, ran diagnostics, and tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ6

Near Washington, DC 20003

Shawn D.

Job Details: 06/23/2022

"replaced lid switch then tested unit and spins good stated a cycle and did not fill with water found cold water turned off but hot still on, turned it on and retested unit fills fine unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Potomac, MD 20854

Julian H.

Job Details: 06/23/2022

CX complaint about unit causing frost to buil up on FC inspected and found a gap on lh side inspected door liner and found a deformation on bottom right causing seal not to sit properly need door; ordrng 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)

We serviced a

WHIRLPOOL FREEZER

Model GI7FVCXXY01

Near Baltimore, MD 21228

Robert L.

Job Details: 06/23/2022

"cx complaint leaking out freezer door, fouind evap drain frozen over, cleard ice and installed updated drain tube kit, tested all ops ok, cx to defrost if not fully cleared, collected parts covered under s-38253"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Potomac, MD 20854

Julian H.

Job Details: 06/23/2022

"GOT HERE pulled out back and found a slow leak from vent tube remove tube opening too small opened hole a little tested and found that clamp is not holding hose with enough pressure to seal used a clamp from VS tested several times and working; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MTB1976HRW

Near Timonium, MD 21093

Marc M.

Job Details: 06/23/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Arlington, VA 22201

Eric W.

Job Details: 06/23/2022

cx complant of unit not working inspected unit found the sump is not comming on unit will fill but not wash unit will need new sump and control; ordrng 1 W11410066 (control) and 1 W11416362 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Baltimore, MD 21206

Marc M.

Job Details: 06/23/2022

pulled unit into 30 inch vacuum and held for several minutes. durign vacuum found leak at filter drier and repaired. after replaced drier with VS puled vacuum again and held and unit showed no leaks. charged with 2.4 oz of r600a (weighed in with scale). tested unit and developed full frost pattern on evap. unit now checks good.

We serviced a

JENN-AIR COOKTOP

Model JGCP748HM00

Near Harrellsville, NC 27942

Austin D.

Job Details: 06/23/2022

"w1428599 LP conversion kitcx complaint the flames are too high when trying to simmer. therfore, i tested them and noticed that the conversion kit was not installed correctly. this is allowing the flames to be all over the place. ordering a LP conversion kit to resovle the issue. will need a second tech due to the size of the cooktop and also the cooktop is in a 'just finished' kitchen with brand new granite counter tops.; ordrng 1 w1428599 (LP Conversion) and 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Cooksville, MD 21723

Justin S.

Job Details: 06/23/2022

cx says the ice maker is making ice but its all stuck together. says he paid for the ice maker to be put in but i cant find that info. cx says he will pay for the ice maker and we can verify later. replaced the ice maker and reset power to the unit. ran test 120 and the ice maker passed. ran test 97 and the unit only activates the valve for a split second. called tech support and spoke with an anthony. file number . after door valve the icemaker valve filled. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Harrisburg, PA 17103

Fred G.

Job Details: 06/23/2022

"cx complaint water is coming down from the FC. inspected unit and found that the drain for the evap was clogged and frozen over. was able to steam it all out. i found that the tube for the ice maker was not the whole way in its funnel, all the water being dispensed for the ice maker was not making it into the ice maker and falling on the FC bottom and freezing. was able to fix ice maker fill tube. unit checks good."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/23/2022

"Cx complaint the FC evap is freezing. Contacted TL and ran through multiple checks and TL said to defrost evap and the run test 4 if solenoid doesn't open correctly on 3 way valve, the valve needs replaced if it does then the UI needs replaced. Charged cx for $120 service, will need to be charged accordingly for which ever part needs replaced, labor, shipping and taxes. Once both parts are in contact cx to reschedule.SR# 7733950890; ordrng 1 W11330971 (UI) and 1 11429989 (3 way valve)"

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