Service History 1054 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mount Airy, MD 21771

Brian R.

Job Details: 06/23/2022

cx complaint is he thinks unit runs to long as he says he always hears unit running. all day and all night. took temp readings of 0 in freezer 37 in FF. evap clear and looks good. tested and checked and went over unit with cx and how unit runs and informed there is always something in unit thast will be running at times. as of now unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22314

Dustin F.

Job Details: 06/23/2022

"Replaced heating element per whirlpool, Tested unit, runs as intended. job complete"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Woodbridge, VA 22193

Richard B.

Job Details: 06/23/2022

"CX complant. Dryer not heating. Inspected unit and found dryer getting 123 and 123 volts with 246 across the poles. Heater is good, Thermal is good as well as TCO . Tried dryer and dryer is heating fine on all settings. Dryer venting good as well, Job completed, RB"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21205

Milton J.

Job Details: 06/23/2022

Complaint valve is broken. Inspected and found the cold side of the valve snapped off(see SD pic). Installed new Valve but unable to test as unit is in back of warehouse with no supply hookups. -MJrob

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Manassas, VA 20112

Richard B.

Job Details: 06/23/2022

"CX complant. Dishwasher not working . Prior diagnosis found unit needs door switch , Installed door switch and same issue. Console difficult ti navigate , Installed new console and machine working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/23/2022

CX complaint was that the unit would not agitate. I found in diag mode a F7E6 motor fault error. I was able to clear the error code and ran a manuel test 3 slow agitation cycle. I foun d no movment of the wash plate. I was able to inspect the under side of the unit and found that the actuator was not attatched to the splutch. I was able to access and replace the actuator and then tested unit and foun d it to eb opperating as designed. UNit test good. please Ref. Technical Service Pointer #: W11531483.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Burke, VA 22015

Robert W.

Job Details: 06/23/2022

Replaced sump and tested unit no leaks and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Baltimore, MD 21229

Shane M.

Job Details: 06/23/2022

cx complaint the ice is clumping together. found weak water pressure causing small ice cube issue. pulled all old ice outta bin. replaced filter for cx. cleared water 3g worth. collected svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Hampton, VA 23666

Jason T.

Job Details: 06/23/2022

"Cx complaint, fridge not cooling properly, ice not dispensing cubed-crushed ice, found air duct return frozen up. Ice door not closing properly causing warm air to migrate, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WP2152713 (Solenoid) and 1 WPW10317991 (Auger Motor) and 1 WPW10169511 (Coupling) and 1 W11195669 (Ice Door)"

We serviced a

WHIRLPOOL WASHER

Model WRT311FZDM02

Near ,

Danny R.

Job Details: 06/23/2022

fridge has damage abd bent from door doesnt line up ncalled tech nline got sr and cx will call cx care to egt replaced

We serviced a

WHIRLPOOL OVEN

Model KDRP467KSS07

Near Manassas, VA 20112

Richard B.

Job Details: 06/23/2022

"CX complant. Oven not getting hot enough , Inspected uunit and oven door needs hinges and gasket , Electric element measures in range . Sensor measures in range Ordering oven control , Only oe in stock upper marlboro. RB; ordrng 1 8186393 (control 256.40)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Washington, DC 20003

Shawn D.

Job Details: 06/23/2022

cx complaint unit stopped disepnsing water removed filter and put back in same issue and rpelaced filter and same issue then last night it started working again. inspected unit and unit is disepensing water great and fast. i did noticed left hand gasket torn and magnet missing at top and right hand is starting to rip. diagram is showing gaskets for both doors are different so ordering left hand gasket and right hand gasket for return; ordrng 1 W10830283 (left hand gasket) and 1 W10830162 (right hand gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/23/2022

replaced right side endcap lid now staying attached

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/23/2022

"replaced gearcase, actuator, belt, motor, clutch, shield, and suspension, calibrated and tested, no faults after test cycle, unit working as designed. left old parts with cx."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hampton, VA 23661

Jason T.

Job Details: 06/23/2022

"Cx complain, excessive shaking during wash-high speed spin, no error codes found. Suspension is weak, during manual agitation test, verified gear case and motor slipping. Ordering parts for the return visit, cx will be called to schedule a return visit. Per cx does not use email.; ordrng 1 W11454741 (Gear case) and 1 2count (2 count) and 1 W10890624 (Drive motor) and 1 W11239857 (Drive belt)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/23/2022

"cx complaint unit displaying f2e2, checked unit, unit has 122vac, drain is installed properly, unit is leveled, ohmed out harness to hmi, harness is good, secured all connections on acu and hmu, calibrated and tested, no faults after test cycle, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/23/2022

came out to repalce the switches on the cooktop. one switch that was ordered was incorrect and we will need to return to replace that switch. reordering the back rear element switch. will return once the part comes in.; ordrng 1 w10911303 (switch)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/23/2022

"cx complaint unit dispenser door defective, checked unit, verified issue. replaced deispenser, tested, no signs of any leaks. no faults after test cycle, verified unit has updated heater, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Columbia, VA 23038

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint unit doors not sealing properly. Found freezer door gasket malformed, not sealing properly against mullion. Reformed gasket with heat gun, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/23/2022

"cx complaint fc door not sealing, checked unit, cx had stuffed newspaper behind gasket to force gasket to seal, come to find warped door liner, ordering stainless door to complete repair. spoke with office, cx paid in full. advised cx door will be shipped directly to their home, and to inspect door then contact VIA office for return visit.; ordrng 1 LW11037733 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23669

Jason T.

Job Details: 06/23/2022

"Cx complaint, will not spin the clothes out at the end of the cycle, no error codes. During manual testing found drive motor slipping, ordering motor to complete the repair. Scheduling return visit for Friday 07-1-22, am appointment required. Cx does not use email...must call cx on phone.; ordrng 1 W11497303 (Drive motor (cbe))"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS5

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/23/2022

"assisted bx with repair, tested with extension cord on same outlet unit is normally plugged into. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, MD 21230

Kevin P.

Job Details: 06/23/2022

"installed basket, spanner nut, and drive block and spun basket holding the outer tub in place by the tub ring and the basket still spins out of round. either both baskets are bent out of rou nd or the gearcase has a defect, ordering a new gearcase 73 @ trbls; schdld next appmnt for 6/30 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/23/2022

"cx complaint leaking from dispenser - side by side refrigerator, checked unit all major componets checked good found ice maker tube half way unseated allowing small amount of water to flow into ice bin and leak out the front , after repositioning water tube so all water flows into ice maker and NOT bin , tested and everything checked good unit is running as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bowie, MD 20715

Alexander D.

Job Details: 06/23/2022

was able to get unit pulled out but still had a hard time because the back left foot was down and catching on floor boards. had to pull unit out as far as i could then reach my arm in a small gap to screw the foot back in to get unit out. cx installers who said it came out easy only pulled it out halfway and didnt find that problem. from what cx is telling me unit washes fine but doesnt drain everytime. replaced heater and drain pump from sump asm ordered. tested unit. at step7 unit ended cycle without draining. washmotor ran fine the whole time including during step7 but its supposed to run drain pump at same time. may just be an issue with diag cycle bc ive had units do this but worked fine in normal operation. advised cx to monitor and call back if issues persist. cont in sticky notes.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS5

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/23/2022

"came out to replace parts on unit , uninstalled and replaced all parts needed , tested unit unit running as designed . reinstalled and tested again unit heating and running as designed ."

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WDT970SAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

installed tines and stoppers with spray arm diag sounded normal than tested again water hitting the door harder when top spray arm is going and quiet short time for lower empay tub noise coming from diverter opened door during diag found lower spray arm in same postion three times ordering spray arm and sump; ordrng 1 W10837249 (spray arm) and 1 W11087376 (sump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW7

Near Hamilton, VA 20158

Ricky E.

Job Details: 06/23/2022

"customer stated that the units wasnt washing.. verified issue and fnd units wash motor out of range at 4 ohms, when is should be 5-15. and the control is outputting 110acv, when the unit has 120... the customer is replacing the unit..."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

spoke with manager on duty informed she doesnt think its broken but the towels are clean ran diag cycle unit locked filled agitate and spun no errors occured ifnormed manager

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 06/23/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Goochland, VA 23063

Eric F.

Job Details: 06/23/2022

"Confirmed cx complaint tub damaged on bottom rear of unit. Inspected unit, found additional damage to drip tray, ordering drip tray, requesting 2 count tub job on return visit.; ordrng 1 W11550169 (Drip Tray) and 1 2countjob (tub job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS00

Near Baltimore, MD 21212

Milton J.

Job Details: 06/23/2022

Parts not sent out. -MJrob; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Manassas, VA 20112

Richard B.

Job Details: 06/23/2022

"CX complant, Errror code keeps coming up , Inspected unit and found overloaded error code F0E3 . Measured valves and way out of range , Resistance should be 790 to 840 and avearge 1020 to 1052 . Changed valve and noticed when disconnecting supply lines the wall shutoff for cold would not fully shut off . Advised CX to seek out a plumber and have cutoffs serviced. After installing valves , Checked supply lines and no leaks , Machine working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lewes, DE 19958

Frederick R.

Job Details: 06/23/2022

CX complaint is unit a no cool. On last visit I found that the cap tube to the evap was clogged at the evap. Ordered new evap. Instealled evap today. There was only enough cap tube to put into evap about 1/2 inch. Vac's unit down to 30in. Went to fill unit and compressor wouldnt kick on to suck the remaining refrigerant in. At this point I checked and found cap line clogged again going into compressor. Now there is not enough cap line left to reach a new evap.Spoke to Joel at WPTL(SR#7733950273). He noted everything and put the unit up for non repairable review. Explained to CX what the process is with this decision. Unit is not working. Job is complete

We serviced a

MAYTAG OVEN

Model MER8700DS1

Near Richmond, VA 23223

Chris B.

Job Details: 06/23/2022

called tech line spoke with kurt found bake elm red wire was melted to elm replaced spade connecetor and replaced elemnt tesetd unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model GI5SVAXVL01

Near Baltimore, MD 21213

Shane M.

Job Details: 06/23/2022

installed new arm. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW9050XW00

Near Baltimore, MD 21230

Kevin P.

Job Details: 06/23/2022

"cx complaint unit stopped mid cycle and wont restart unit chimes and flashes wash light twice when trying to start a cycle. found water temp sensor error 3-2, then long fill 8-1, and long drain 9-1. found wiring to temp sensor dangling which i reconnected and unit now starts a cycle, ran rinse n spin to verify unit is filling and draining properly. unit tests good, collected 120 service call by cc. job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Heathsville, VA 22473

Gill G.

Job Details: 06/23/2022

replaced motor. tested. unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Smithfield, VA 23430

Anthony D.

Job Details: 06/23/2022

cx complaint unit has scratches on stainless stell of control checked unit found scatches as cx stated ordering control panel to complete repair; ordrng 1 W10913685 (control panel)

We serviced a

KITCHENAID COOKTOP

Model KEMC377KSS04

Near Stafford, VA 22554

Tanner B.

Job Details: 06/23/2022

"Installed new lh and rh torsion spings. reinstalled outer door and tested unit. torsion spoings do not have as much tension w/ outer door on . new design isnt as strong as original.. upon testing the door the rh side is binding. disassembled door 5 times and reassembled. still binding.. while doingh that , bottom two screws that hold outer door stripped, replaced w/ bigger screws. lower rh silver bracket screw stripped as well. replaced that screw as well. all three of those are now tight, except the rh lower part of door loose causing binding.. i could not adjust door properly. needs another pair of eyes.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, VA 20110

Richard B.

Job Details: 06/23/2022

"CXcomplant. Washer not working correctly, Prior diagnosis found conntrol board was needed, Installed control board and tested unit after a calibration cycle . Machine agitates , spins , drains as designed. No leaks, Machine working as designed job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21239

Shane M.

Job Details: 06/23/2022

cx complaint shes missing 3 shelfs. looks like cx is right through tribles schematics. ordering 3 i believe to be missing.; ordrng 1 W10814193 (shelf) and 1 W11256433 (bin) and 1 WP2262441 (shelf) and 1 W11392905 (shelf)

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/23/2022

came out to replace the control on the unit. disassembled the unit as needed. re

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/23/2022

"placed data logger, units temps normal. 40 fridge, 10 freezer. all fans running. no icemaker errors. valve working properly , ice bin sensor working properly. test 57 no errors norayosay@gmail.com; schdld next appmnt for 6/30 THU pm"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

unit freezing food in fridge section customer had unit in show room so it would stop freezing removes from showroom resets breaker and units compressor kicks on after a shorot period of time below set temp entered diag showing 71 in showroom and nconfirmed went o test compresor unit didnt start exited out cycle valve ordering control and evap with thermistors; ordrng 1 W11610999 (evap) and 1 W11574770 (control)

We serviced a

KITCHENAID OVEN

Model KODE300ESS04

Near Edenton, NC 27932

Austin D.

Job Details: 06/23/2022

cx complaint the unit is not turning on. checked unit and had 14 vdc supplie to the ui and ui unresponsive. repalced the ui and tested operation . unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Rockville, MD 20851

Israel R.

Job Details: 06/23/2022

Customer complaint unit is not level the right side is not leveling. I inpoected unit and found the pin had come off and needs to be put back. I reseated the pin and tested unit is now leveling. Unit is back to normal operations.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF560SEHZ00

Near Parkville, MD 21234

Milton J.

Job Details: 06/23/2022

CX complaint unit making ice inconsistantly. Said it didn't make ice that much for a couple days and then today dropped 3-4 batchs. Inspected and found ice maker in mid cycle when checked. Probed for voltage and then ice maker started. Something keeps stalling ice maker. Installed new ice maker and control a couple times along with then door switch and ice maker harness once. Going to order the Evap Harness that the ice maker harness plugs to thinking there might be a continuity issue with then wires off the harness for the ice maker. Also returning with Pre-IDed Thermistor and Evap Thermistor to replace with evap harness despite no temp issues in FC but issue has been on going so checking all boxes. -MJrob; ordrng 1 WPW10487766 (Evap Harness) and 1 WPW10383615 (Evap Thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

crisper drawers not seal found crisper pan bowed and damge to paltter shelf delivered saturday within 30 day window; ordrng 1 W11563405 (platter) and 1 W11084821 (cover) and 1 W11401419 (assy light)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Vienna, VA 22181

Christian C.

Job Details: 06/23/2022

"Cx complaint unit oven door is falling off, unit is not level, and Left Front and Right Front burners take a long time to ignite. Inspected unit found right hinge of door not in holder. Secured both hinges to oven. Leveled uniit. Tested all burners. Just the Left Front and Right Front burners take a while to ignite. Ordering burner caps, burner heads, igniters, and spark module. Igniters not in stock.; ordrng 1 W11344538 (burner caps) and 2 W11344539 (burner head)s and 2 W11573760 (igniter)s and 1 W11319687 (spark module)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Annapolis, MD 21401

Andrew H.

Job Details: 06/23/2022

"Customers complaint is the units not spending the clothes out and lid will not stay down. Inspected unit I found the lid is cracked at the supports so when the lid is pushed down it sticks up in the rear keeping the door locked from latching. But when you push down on the back left corner of the lid to hold it down the door will lock. Inspected unit found f0e 3 overload error code f0E5 off balance error code. And F5 e2 error code lid lock will not unlock. I ran test mode found the basket very off balance. The making noise. I checked under unit unit is not leaking oil at this time. But I do have play from the wash plate to the gear case shaft. I quote a customer for replacing the lid, the gear case, slider, and wash plate,. Customer did not want to repair unit at this time and pay for service call with credit card; ordrng 1 W11259006 (Lid) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Columbia, MD 21045

Robert L.

Job Details: 06/23/2022

"installed main control, valve and vent fan, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, MD 21044

Justin S.

Job Details: 06/23/2022

when i arrived the unit was plugged in. found the rc evap had a little ice on it so put the unit into diagnostics and ran test 90. the compressor remained on. replaced the orion board and tested again. the unit is in test 90 but did turn off this time. replaced the 3 way valve and filter. vacuummed the system down and filled to weight. checked for leaks. ran test 40 and the unit is cooling down good. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Yorktown, VA 23692

Jason T.

Job Details: 06/23/2022

"Cx complaint, noises during wash-spin cycle...verified during manual agitation. Ordering gear case to complete the repair. Scheduling return visit for Friday 07-01-22, cx agreed; ordrng 1 W11449841 (Gear Case) and 1 2count (2 count)"

We serviced a

JENN-AIR COMBO

Model JMW3430WS01

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/23/2022

cx says they set him up for the racks are falling out even though they arent. the racks are very loose where the cx has it but it is at the bottom of the oven not where its support to fit. looked at info for W10811020 and the sliding racks are not the same. there are no rear or front tabs. called tech support and spoke with an andrew. tech said this is out of range for the serial number and cx service told the cx wrong information.

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Columbia, MD 21045

Robert L.

Job Details: 06/23/2022

"cx complaint random f3e8 , limited access to components, stacked in closet, found f3e8(NTC), f4e4(L2) ran diagnstics and passed, L2 error usual sign of control issue or power supplu, cant acess terminal block, quoted $622.75 for control and NTC, cx to way options, collected $120 AMEX........ 2 tech if cx calls for repair; ordrng 1 W11038309 (cntrl-elec) and 1 W10834236 (sensor NTC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/23/2022

"installed new harness, fan and thermisitor . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/23/2022

"cx says the unit is not starting a cycle. found the unit is not engaging the door lock. replaced the strike with vs and tested. the unit is now filling washing and draining good. dont see any leaks. the unit is now good; ordrng 1 W11545309 (strike), used 1 W11545309 (strike) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/23/2022

cx says the unit is making noise. put the unit into diagnostics and ran test 3 and the cx confirmed that is the noise. the noise is from the damper. the unit needs the damper replaced; ordrng 1 WPW10479155 (damper)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/23/2022

replaced element per Technical Service Pointer #: W11540964. tested nd the unit is not leaking

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hardyville, VA 23070

Gill G.

Job Details: 06/23/2022

cx complained of same fault code as before F2E2 and said issue has not been resolved and does not want to pay for repair. cx is going to call whirlpool for help. no service provided.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Gloucester, VA 23061

Gill G.

Job Details: 06/23/2022

replaced lid. tested. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/23/2022

As per previous visit was able to access unit and replace part unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 06/23/2022

Cx complaint door slams down. Was able to access unit and verify complaint. Removed unit and found failed left side hinge. Was able to replace with pre-id and test unit and unit now checks good no further work needed.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Manassas, VA 20110

Richard B.

Job Details: 06/23/2022

"CX complant Washer not washing clothes , Inspected unit and found washing machines actuater is out of splutch And is the type prone to failure per service pointer.. Replaced actuater and checked valve assemblys. Both supply lines flowing good water. Tested machine on cold water wash and unit has good water flow. Checked hot water wash and same flow. Job completed, no leaks, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Centreville, VA 20121

Richard B.

Job Details: 06/23/2022

"CX complant. Fridge making noise , Inspected unit and founsd evap drip tray warped and holding water , Found deli drawer gasket failed and not sealing, Found evap fans hitting ice making noise , Will need thawed out , Evap drip tray Very difficult to install this , deli drawer front and both evap fans with thermisters. CX calling kitchenaid for parts and labor concession. Further work needed, RB; ordrng 1 W11457241 (pan drip kit 72.27) and 1 W10864519 (ice box adapter 261.73) and 1 W10815669 (door drawer front 416.01)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Phoenix, MD 21131

Milton J.

Job Details: 06/23/2022

Appointment to replace heating elememnt as SP. Installed new Heater sent by Pre-ID. Tested unit and functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Clarksville, MD 21029

Robert L.

Job Details: 06/23/2022

"cx complaint very loud in spin, cx had video, can hear bearings gringing when spun by hand, all other ops ok, washplate came off, suspension good, will need tub job, ordering tub, basket, rotor and stator...all parts CBE, collected $120 ch#7797...cx owes $330 labor on return ...2 count 2 tech labor charged accordingly; ordrng 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WPW10419333 (stator) and 1 280146 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Smithfield, VA 23430

Anthony D.

Job Details: 06/23/2022

"cx complaint unit not cooling checked unit found rc temp at 52 degrees and fc temp at 27 degrees also found evap covered in ice thermistor tested at 17kohms covered in ice called techline spoke with bruce was advised to replace thermistor and if problem happens again replace control, replaced thermistor tested unit working as designed advised cx to monitor for next couple of weeks and to alow 24hrs for unit to cool"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Baltimore, MD 21239

Shane M.

Job Details: 06/23/2022

"cx complaint the unit isnt draining & isnt washing proper. found a extended hose on drainline, also found a kinked hose where drains. removed hose. unit now draining. found error codes for temp valve, shifter, drive motor. got underneath. found gearcase oil. i also found unit looks to be in a flood. water residue. 2 ct of labor needed. bringback all parts from today.; ordrng 1 W11454741 (gearcase) and 1 W11497303 (drive motor) and 1 W11158830 (capacitor) and 1 285565 (agitator) and 1 WP21366 (spanner nut) and 1 WP389140 and 1 W10780045 (suspension) and 1 W11170318 (control) and 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20707

Neil H.

Job Details: 06/23/2022

cx mentioned after i called tech line that the unit has made noise since IR repaired unit and adjusted the bottom frame and i looked at the part ordered which is thin paper and had no effect on the noise and looked fine no issue tech line said if cx has anymore issues order w11553819 because cx was confused on why he needed another visit unit working and sounds fine.-sr number

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Forest Hill, MD 21050

Milton J.

Job Details: 06/23/2022

Appointment for Heating Element SP. Installed new Heater as sent by Pre-ID. Tested and is functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Windsor, VA 23487

Anthony D.

Job Details: 06/23/2022

cx complaint unit tripping gfci chrecked unit found 122vac at outlet polarity is correct compressor pulling 1 amp called techline spoke adrian SR#7733952041was advised to tell customer to have gfci looked at and to refer cx to service pointer w11525530 in service matters also found difuser shuttering and gasket on door not sealing properly steamed gasket door sealing properly ordering difuser to complete repair; ordrng 1 W10814173 (difuser)

We serviced a

WHIRLPOOL FREEZER

Model WRF550CDHZ07

Near Chantilly, VA 20151

Richard B.

Job Details: 06/23/2022

"CX complant. Frost in fridge and door alarm not working good. Inspedcted unit and unit will need rails installed due to rails prohibiting door from being pulled tight and sealing without pushing door when close to closed, Found door alarm not turned on , Turned door alarm on and will have CX monitor for return trip, Further work needed, RB; ordrng 1 rivetgun (rivet gun 1/8in rivets)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/23/2022

"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/23/2022

"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW4

Near Bel Air, MD 21014

Milton J.

Job Details: 06/23/2022

"CX complaint unit not spinning and making noise. Inspected and found a F7E9(Locked Rotor) code stored. Attempted to manually spin and can hear the shifter plus motor powered but not spinning in test 12. Is agitating in test 14. Basket will not free spin. Removed the rotor, stator and clutch and basket still not free spinning. Slider moving freely. Gearcase seized. Discussed findings with MR and in agreeance. Unit needs new Gearcase plus Slider to be sure. Also replacing Rotor and Stator(covered under entitlements) be be thorough and sure weren't damaged trying to force basket. Quoted CX for repair. CX paid $120 for diagnosis but is upset with overall cost versed age of unit and wants to discuss with Maytag/Whirlpool before moving forward. **2Count for Gearcase!** -MJrob; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Baltimore, MD 21230

Kevin P.

Job Details: 06/23/2022

unit is in warranty and less than 30 days per receipt p.o.p. saved to quik pics; ordrng 1 LW10912110 (dor-fip ff ss) and 1 W11223753 (nameplate)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Clinton, MD 20735

Robert A.

Job Details: 06/23/2022

I installed the ordered part and tested the unit for cx. The unit is working as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Clinton, MD 20735

Robert A.

Job Details: 06/23/2022

I installed the ordered part and tested the unit for cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Washington, DC 20002

Shawn D.

Job Details: 06/23/2022

replaced drain tube then cleared ice in freeezer but still hve water dripping out of gasket tried soaking it uo for 10 minutes but still slowly dripping so infomred cx wants water drys up in gasket/drips all out there wiill be no more water leaking. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Washington, DC 20002

Shawn D.

Job Details: 06/23/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Vienna, VA 22181

Christian C.

Job Details: 06/23/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Sterling, VA 20165

Ricky E.

Job Details: 06/23/2022

"installed element update kit, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

unit not going into spin cycle clothing wet at end of cycle checked stator found screw missing and also rotor stuck to drain pan reinstalled screw and checked faults ran diag unit agitated and pun no faults stores after diag cycle paid service fee by credit card

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

installed control kit with blower and temp sensor tested fan noise normal and both ovens heating properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/23/2022

icemaker clumpingn together removed ice tray water running down back side of ice maker into tray freezing ice cubes toegether replaced icemaker and also water valve found shft oon right side door hinge loose not holding stady when opening and closing door ordering right side hinge W11409290 17 in upper marlboro; ordrng 1 W11409290 (hinge right side)

We serviced a

JENNAIR MICROWAVE

Model JMV9196CS4

Near Parkton, MD 21120

Marc M.

Job Details: 06/23/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Laurel, DE 19956

Michael E.

Job Details: 06/23/2022

"CX complad unit leaking back left side. Tested unit and verified complaint. I found the inner piece that secures the inlet had not been tightened. I corrected the inlet, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/23/2022

See sticky note; schdld next appmnt for 6/25 SAT !

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB05

Near Kinston, NC

Ronnie B.

Job Details: 06/23/2022

"removed and replaced water valve and ice maker, tested, ice maker completed harvest and filled, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Annapolis, MD 21401

Andrew H.

Job Details: 06/23/2022

Customers complaint is the unit has rust spots on the front of the freezer door underneath of the dispenser and left of the dispenser that are leaking water out of the holes. Inspected unit found one hole underneath the water dispenser about 3 in down that has coming from the hole and down the front of the door. I then also noticed to the left of the dispenser there's another hole that has a rust running down the door from water leaking out of the holes. This is due to either a broken water line or condensation in the freezer door that is leaking out of those holes. Unit has a full bin of ice. I ran water dispenser did not have water leak from the holes. I ran ice maker did not have water leak from the holes. I removed auger assembly there was no water beneath the algor assembly. I called landlord and quoted customer for replacing freezer door.; ordrng 1 LW10728959 (Fz door s/s)

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Washington, DC 20018

Shawn D.

Job Details: 06/23/2022

arrived checked part and is smashed looks like it was ran over or something. reordering part; ordrng 1 wp3391912 (high limit)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/23/2022

"Cc the unit leaking , the feet on unit werent raised causing gearcase to rub and leak. qouted cx for repair, cx paid svc call. getting new maytag unit"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/23/2022

"Found the Rc evap wasnt ordered by mistake w11505166.. Needed to repair tubing in FF section suction line .. Spoke w/ PWH and got the part secured and cx rescheduled .. The sysytem has had ss work already done , expect the 3way valve is very loud / possible restrction in fc rvap / lines to fc evap .. the rc evap return line has a kink in it , needs rc evap and tubing to correct issue .; ordrng 1 w11505166 (rc evap)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21224

Kevin P.

Job Details: 06/23/2022

"cx complaint unit needs new lement as its in range for element service pointer but unit also has additional issues f8e4, f8e1, f8e6, and f10e2. ive been told by techline the 10-2 is a nuisance code and to just clear it but the others pertain to the flow metere not reading the water filling. quick inspection all the wiring harness is good so the flow is bad or the control is not seeing the input properly. i explained to cx the call was dispatched for the element only and thats the only thong covered any additional work and parts cx would be liable for as the unit is out of warranty. unit willeed element, control, and flow meter and cx is going to call to try and get a p+l concession to cover the additional costs, otherwise they may decide not to service unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Remington, VA 22734

Tanner B.

Job Details: 06/23/2022

Installed new fc door and fiiting . job complete

We serviced a

WHIRLPOOL RANGE

Model MGR7700LZ1

Near Shrewsbury, PA 17361

Marc M.

Job Details: 06/23/2022

cx complaint unit makign a loud metallic sound when airfry fan is running. air fry setting activates the fucniton of the convect fan and it appears that one or more of the blades is defective and making contact on either side of the oven interior and creating a loud noise on impact. unit will need parts.; ordrng 1 W10167915 (fan-convct)

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS0

Near Baltimore, MD 21224

Kevin P.

Job Details: 06/23/2022

"cx complaint cx found moisture on the floor underneath the vent fan tubing where steam condensed and wet the floor, cx also pointed out where afew boards that run in front of the fridge, dishwasher, and sink across a 10 foot span are cupped and warped up slightly. cx has never seen standing water on the floor and doesnt know if the issues with the hardwood are related to the dishwasher or if maybe theyre pre existing as she usually has rugs in place covering the area. i found no evidence of any leaking or water staining from the unit and advised cx i cannotchange how the vent fan vents and the potential it can have for creating moisture vent very hot air into the cooler air of the room, unit is in range for element service pointer but is good. ordering element 100 @ trbls; ordrng 1 W11537778 (element)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/23/2022

"CX complaint no ice.Temp in the Fc 0F. Ran test mode, no errors. Harvesting ok, no fill. Inlet valve tested ok and no leaks. Fill tube heater ok and confirmed 120V sent from control during test 19. Left heater on, the fill tobe defrosted and the icemaker filled. Tye unit seems to be ok at the moment but if the issue comes back we probably have to replace the control board W10843055"

Contact Us Today

Learn More About Us