Service History 1054 - VIA Appliance

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS09

Near Chantilly, VA 20151

Richard B.

Job Details: 07/05/2022

"CX complant. Hole in microwave . Inspected unit and found microwave wave guide cover has a hole in it , Wave guide cover has a hole in it, Microwave heating fine otherwise. Called saftey and reported findings. SR7733981678 . Covered . K13DWD1WPL1 covers , Installed new cover and tested unit. Working as designed. RB"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, MD 21215

Keith H.

Job Details: 07/05/2022

cx complaint is unit wont come on inpscted unit and found the console unresponsive; ordrng 1 W11319991 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Keith H.

Job Details: 07/05/2022

installed fitting on watertube tested it unit is working

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Bowie, MD 20721

Emmanuel R.

Job Details: 07/05/2022

"Installed Mw door ,inspected unit. Unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Middletown, DE 19709

Frederick R.

Job Details: 07/05/2022

CX complaint is oven temps not right. Inspected/testetd and verified complaint. Set oven to 350f and actual temp was 415f. Calibrated unit to get it within specs. Final temp at +15 was only 20 degrees off. Unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/05/2022

"smmfloor@msn.com found unit with faulty freezer fan, wouldnt run when supplied power. replaced and unit should cool down within a few hours"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dayton, MD 21036

Robert L.

Job Details: 07/05/2022

"installed new sump per previous, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Deale, MD 20733

Shane B.

Job Details: 07/05/2022

installed both ordered parts and tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Ashburn, VA 20148

Carl R.

Job Details: 07/05/2022

Aig ref//ice buildup//dripping//faulty drawer. Every thing on the unitbis works properly. Unit needs Grey service kit.W10864519 service pointer.; ordrng 1 W10864519 (Grey kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Michael E.

Job Details: 07/05/2022

"CX complaint: door open alarm comes on every 20min to 2hrs. On prevous visit, we replaced the switch that seemed to be the prioblem. Since then it has been still doing it until CX unplugged unit and took UI into and out of diagnostic. Problem began when CX replaced the filter. Control board W11224256 needed. CX would like to contact WP to request a concession before approving repair. Quoted CX price for control at 205.44. Job is complete until approved"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Harrington, DE 19952

Andrew W.

Job Details: 07/05/2022

"cx complaint is not dripping still. cx had ss work done on unit and unit is working as designed. cx stated the back panel was not installed back onto the unit after repairs and just wanted it back on. re installed back panel. unit is working as designed, job complete"

We serviced a

WHIRLPOOL HOOD

Model KXU4236YSS0

Near Washington, DC 20016

Samuel R.

Job Details: 07/05/2022

cx complaint charcoal filter came off.inspected unit and could confirm.reinstaled charcoal filter for cx.tested unit and unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Glenn Dale, MD 20769

Emmanuel R.

Job Details: 07/05/2022

"Cs icemaker doesnt work, I confirmed complaint, upon ispection i found the electrical connection was not secured. I secured electrical connector and tested unit. Unit is now working designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Woodbridge, VA 22193

Robert W.

Job Details: 07/05/2022

"CX Complaint is the unit isnt making ice. Inspected unit and found Error E5 Unit is getting good power temp in IM is 5 deg temp is good all fans are working and IM is getting water, Replace IM and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVS03

Near Colonial Heights, VA 23834

John P.

Job Details: 07/05/2022

Installed bracket tested working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306ESS01

Near Baltimore, MD 21209

Keith H.

Job Details: 07/05/2022

cx complaint is lights are out scode S84638 covers parts and labor ordering 12 leds; ordrng 12 W11484836 (module)s

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Annandale, VA 22003

Jason A.

Job Details: 07/05/2022

"CX complaint WASHER displays 'Remove any load from the basket before running clean washer cycle' message when tub is empty during clean washer cycle. Found F0E9 & E5 error codes for Off Balance. Leveled unit. Check cold & hot water connections. Perform DLMS. Unit is plugged into a power strip with fridge, lights, verizon device. Advised CX washer requires a dedicated outlet. Was able to start a CLEANWASHER cycle by unplugging other electrical loads & pushing start button. Showed CX how to do thius > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM00

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/05/2022

installed new difffuser and replaced leaking filter housing

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/05/2022

"replaced sump, unit with bits of metal inside upper washarm/manifold from impeller service pointer Technical Service Pointer #: W11482561B upper washarm wont spin. replaced drain pump, but must replace upper wash arm from damage from Technical Service Pointer #: W11482561B service pointer. https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11482561-revb.pdf removed metal from drain hose and manifold.; ordrng 1 W11545334 (manifold 53.46)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 07/05/2022

"Cx complains about a noise, inspected unit.. the noise comes from the shield because the nut screw is loose, so the pulley rubs against the shield.. I tighten the nut.. unti working ok"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Reisterstown, MD 21136

Marc M.

Job Details: 07/05/2022

cx complaint unit not heating correctly. inspected unit and found igtnitor is glowing when indicated in bake cycle however no voltage being sent to gas valve. unit will need parts.; ordrng 1 WPW10556710 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Baltimore, MD 21209

Keith H.

Job Details: 07/05/2022

cx complaint is after having power go out for a minute or two the unit never came back on inspected unit and found control shorted ordeirn new control; ordrng 1 WPW10366605 (cntrl-elec)

We serviced a

KITCHENAID OVEN

Model KOCE500EBL09

Near Williamsburg, VA 23185

Justin W.

Job Details: 07/05/2022

cx complaint microwave not heating properly. checked unit to find magnetron weak not allowing food to heat up efficently ordering magnetron to address issue ordering inverter board just in case. unable to pull unit alone. 2nd tech needed due to location and wire hookup. cx also had complaint on oven light flickering. checked to find loose connector on latch. ordering latch and harness to have in case issue was not resolved. cx to keep eye on it and notify us if lights still flicker upon return visit. cx just had floor done 2nd tech mandatory for unit removal and parts install.; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W11233913 (sensor) and 1 W11208292 (temperature sensor) and 1 W10883049 (door latch) and 1 W11132989 (door latch harness)

We serviced a

WHIRLPOOL WASHER

Model GHW9250MW1

Near Mount Rainier, MD 20712

Mitchell H.

Job Details: 07/05/2022

cx complaint units door will not shut. inspected unit and found door lock broken. as well as the handle broken off. installed new door lock and handle. cx paid in full. unit now working as desinged.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Potomac, MD 20854

Julian H.

Job Details: 07/05/2022

CX complaint about odor removed pan and cleaned it for CX replaced filter CX also complaining about gasket found that is is ripping on FC bottom rh need parts charged CX 2 COUNTS TIME CONSUMING CALL CX PIF; ordrng 1 WP2266905 (gasket-fip) and 1 2COUNTS (TIME CONSUMING CALL)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Ashburn, VA 20147

Carl R.

Job Details: 07/05/2022

"Long Dry Times - Dryer. Inspected unit and found that the dryer lent, vent tube is clogged. Cx needs a lint removal company. No parts needed"

We serviced a

WHIRLPOOL RANGE

Model RF364BXE

Near Airville, PA 17302

Drew B.

Job Details: 07/05/2022

"cx coomplaint that unit is not heating nor will try you hit broil or bake and the control flashes f3 and when in test shooting found no wires damaged, no issues with connections and checked resistance of sensor within range being room temp and per techsheet if all passes replace conteol 3195168 and restart power that 3195168 no longer aviable. ; ordrng 1 3195168 (control NLA)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kenly, NC 27542

Ronnie B.

Job Details: 07/05/2022

"cx complaint of unit stops cooling after about 2 weeks of run time and has to unplug to defrost. checked unit and found brown wire to heater not seated into connector causing heater failure. properly seated pin into connector, tested heater, confirmed heater operation, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/05/2022

waited till 3 older customer said her sono was suppoed to be onsite while having unit serviced and he jsut had knee surgery not sure when he will be available for the next appointment will call and findout than call us back out was unable to trouble shoot; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Norfolk, VA 23508

Lucas R.

Job Details: 07/05/2022

"cx compaint dispenser not working, upper rack issues, checked unit found dispenser door not opning, and upper rack positioner damaged causing rack fall and not hold glasses, replaced dispenser, ordering positioner to complete repair; ordrng 1 W10803790 (positioner)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Franklin, VA 23851

Anthony D.

Job Details: 07/05/2022

"cx complaint unit not spinning and water constantly drips checked unit found F3E2 inlet water temp, F8E1long fill, F8E6 water hazzard, F0E3 overload code, valves ohmed at 1.1kohms which is out of range indicating bad inlet valve ordering valve to complete repair ; ordrng 1 W11165546 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Odenton, MD 21113

Alexander D.

Job Details: 07/05/2022

"cx complaint clip fell off upper rack and now tine row is loose. inspected unit and verified complaint. clip cx found is dispenser guard clip, found tine row clip in bottom of unit. reinstalled clips and tested. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Chantilly, VA 20151

Justin S.

Job Details: 07/05/2022

the unit is not locking the lid. found the lid lock is getting voltage. replaced the lid lock with vs and retested. the unit is now draining and spinning good. the unit is now ready; ordrng 1 W11307244 (lock)

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Woodbridge, VA 22193

Robert W.

Job Details: 07/05/2022

CX Cancelled appt when i arrived through phone call.; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Ruckersville, VA 22968

Kyle A.

Job Details: 07/05/2022

Cx complaint of unit leaking. Did confirm crushed corner that has split the seam. Will need to return with tub. ; ordrng 1 W11409866 (Tub)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/05/2022

cx complaint unit isnt turning on. inspected unit then tried turning it on and will not turn on. pulled unit out ad checked outlet power and has good power but now is stacked. control has 240 ui has dc voltage but is not working. ordering ui and control for return; ordrng 1 W11378950 (ui control) and 1 W11491458 (acu)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Winchester, VA 22603

Justin S.

Job Details: 07/05/2022

the unit is not filling. found the valve is getting voltage. replaced the valve with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11210463 (valve)

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/05/2022

"cx complaint oven never reach temp and stop heating after preheat, cx had $1400 repair but no sure what parts replaced last month, found f6e6(comm AM1) cant confirm proper console installed, preheated both to 350/400/450 , upper oven consistantly 60-80 under found calibrated to +30, so about 100 off, lower tested ok at all 3 levels, would need console and upper oven control , cx to verify parts repalced and call back, collected $120 ch#2251"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ruckersville, VA 22968

Kyle A.

Job Details: 07/05/2022

Cx complaint of a drain problem. Did confirm hole in drain hose. Ordering hose.; ordrng 1 W11414944 (Drain hose) and 1 W11545578 (Clamp) and 1 WP285655 (Clamp)

We serviced a

KITCHENAID OVEN

Model KEBC107KSS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/05/2022

"cx complaint glass broken and door flops down low, found inner glass cracked , door does go past 90 but closes fine, quoted for hinges cx declined, ordering inner glass, collected $244.33 MC cx owes $140 labor on return; ordrng 1 WP4449259 (glass-door)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Woodstock, VA 22664

Justin S.

Job Details: 07/05/2022

the unit is not draining. found the drain pump is not activating. replaced the drain pump with vs and retested. the unit is now draining and spinning good. the unit is now ready; ordrng 1 W11458345 (pump)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, MD 21108

Alexander D.

Job Details: 07/05/2022

"upon arrival, noticed unit not pushed all the way into cutout, cx said theres a pipe behind it so it cant get pushed in. cx complaint unit not cleaning dishes. inspected unit and verified complaint. ran diagnostics, f8e2 fill valve electrical problem, fAe2 vent electrical problem errors stored. ran test cycle. unit filled good, vent runs good. found washmotor runs but no water pumping out. ordering sump asm, in stock @tribles. scheduled return visit for 7/8; ordrng 1 W11416363 (sump asm)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Manassas, VA 20109

Justin S.

Job Details: 07/05/2022

the unit is not draining. found the drain pump is getting voltage. replaced the drain pump with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10919003 (pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Centreville, VA 20121

Richard B.

Job Details: 07/05/2022

"CX complant, Disheas not drying. Inspected unit and found door switch error code, Found rinse aid dispenser empty , CX stated regardless of cycles wter remains. Ran a test wash and machine has good wash pressure Good rinse as well as drain. Machine heating correctly as well. Advised CX rinse aid needs to be used as well as longer heated cycles. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Winchester, VA 22601

Justin S.

Job Details: 07/05/2022

plugged the unit in and it started making a lot of noise. the noise is fromt he fan. replaced the fan with vs and tested. the unit is now sounding good and cooling. the unit is now ready; ordrng 1 WP2315539 (fan)

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC0

Near McLean, VA 22101

Eric W.

Job Details: 07/05/2022

installed new water valve and tested on quick wash unit is good

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Newport News, VA 23602

Justin W.

Job Details: 07/05/2022

cx complaint noisey operations. checked unit to find jewelry bead in felt. removed bead and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHB0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/05/2022

"Cx complains that the upper dishrack falls down, ajuster broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Springfield, VA 22153

Jason A.

Job Details: 07/05/2022

CX complaint WASHER squeaking squealing noise - sometimes doesnt complete cycle - load is wet & CX has to unplug & restart to drain & spin. Check - no error codes. Motor shifter splutch & agitator components are good & tight no oil leaks. Level unit. Ran several hi spin / agitate tests. Verified cold & hot water connections. Water hoses / drain & power cord not too close to rear of unit. DLMS & ran test wash. Ran drain & spin. Could not replicate noise unitil loaded unit with some large towels & max fill. A few minutes later the squeaking was heard during agitate. 2Count. Gearcase OOS > JJ; ordrng 1 W11449840 (gearcase. OOS) and 1 W10721967 (splutch) and 1 W11481722 (actuator)

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES01

Near Harrisburg, PA 17110

Justin L.

Job Details: 07/05/2022

Cx complaint unit not heating food properly. Was able to access unit and verify model and serial number along with proof of purchase. FIlled a cup with cold water and ran at 100% for 4:00 minutes to verify complaint and found water and cup didnt heat. During testing found the magnatron would only run at a couple seconds at a time. Ordering necessary parts for repair and once in office will need to call and set return; ordrng 1 W10865474 (capacitor) and 1 W10872254 (diode) and 1 W10865476 (magnatron) and 1 W10865471 (transformer)

We serviced a

FORD TRANSIT UNKNOWN

Model n/a

Near Crofton, MD 21114

Gill G.

Job Details: 07/05/2022

"65,000 mile oil change at Jiffy Lube 7002 Mechanicsville Tpke Mechanicsville, VA 23111. receipt is in the bin."

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/05/2022

"Inspected the Fresh Food Evaporator in the Refrigerator. Found that the Mastic Tape has signs that the Refrigerator Evaporator is leaking. ( Please see Sd Pictures. ) Unit will need the Compressor, Coupler, Drier & Fresh Food Evaporator. ( 3 count Seal System Repair still need. Will send other parts ordered just in case so tech has all parts needed.); ordrng 1 W11506635 (Coupler) and 1 W11492867 (Whirlpool Refrigerator Evaporator)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Winchester, VA 22603

Justin S.

Job Details: 07/05/2022

the unit is leaking water from the valve. the unit needs the valve replaced; ordrng 1 W11038689 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Bristow, VA 20136

Demonte S.

Job Details: 07/05/2022

Inspected the unit. Found that the cx is saying that the Oven Door is peeling / Stainless Steel is peeling. Checked the Door. Found that the Door Glue isn't holding the Stainless Steel. Unit will need an Outer Door.; ordrng 1 W11176456 (Whirlpool Oven Glass Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Woodlawn, MD 21244

Keith H.

Job Details: 07/05/2022

cx complaint is frost buildup in freezer inspected unit and found gap in door seal i was to heat up adn adjust seal unit is working now

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Woodbridge, VA 22191

Robert W.

Job Details: 07/05/2022

Replaced harness and Evap fan motor unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Orrstown, PA 17244

Andrew S.

Job Details: 07/05/2022

Per previous diag I was able to access and replace the FC harness. I then repowered the unit and found that the unit is now functioning as intended and started developing a frost pattern. Job Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/05/2022

"sharon.gunther@hotmail.com lower channel on freezer door is molded improperly and will not hold a gasket, unit wil lneed new door ; ordrng 1 LW10636409 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Abbottstown, PA 17301

Sal R.

Job Details: 07/05/2022

"CX complai t is that the unit is not opperating. I found a F8E2 error code for water overflow. I found thatb when the unit is in stand by mode and the water supply is turned on the cold side of the valve allowes water in. I am ordering 1 water inlet valve (W11210459). Once th3 contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11210459 (water inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Leesburg, VA 20175

Carl R.

Job Details: 07/05/2022

Refrigerator side not cooling. And sound from condenser fan still exists. Needs 2nd tech to complete ticket. Will use parts on return. Evap fan motor is installed.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/05/2022

customer stated that the unit would not sttrt.. verified issue and fnd that the door strike is cracked and not enguaging the latch.. need parts...; ordrng 1 w11545309 (strike)

We serviced a

AMANA FREEZER

Model ASI2575GRS08

Near Germantown, MD 20874

Ricardo S.

Job Details: 07/05/2022

"Cx complains that the unit not cooling properly, make noises and freezer is full of ice, so she turned off to defrost the whole unit but when you try to plug it in the unit trips the breaker.. found a bad connection on freezer harness, order parts; ordrng 1 w11546690 (cntrl box) and 1 w11546681 (harness) and 1 w115457180 (start-dev) and 1 w11383260 (hanress) and 1 W11216949 (cntrl-elec)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Frederick, MD 21704

Ricky E.

Job Details: 07/05/2022

customer stated that the unit would not light.. verified issue and fnd that the igniters not sparking when the valve is turned... ckd incoming power and fnd no power to the unit.. there is no breaker for the unit in the box.. the customer is contacting the builder about the issue. the customer just moved in...

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23238

Jerod R.

Job Details: 07/05/2022

office was closed on arrival; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Union Bridge, MD 21791

Brian R.

Job Details: 07/05/2022

came out and replaced parts and tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/05/2022

"CX complaint dw not draining.Found water in the tub. Ran diag, found F9E1 error. Found noisy drain pump and water remaining in the tub. Removed water and removed drain pump. Found no debris. Replaced drain pump using pre id part. Cleared error and ran atest cycle. The unit worked and drained as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21704

Ricky E.

Job Details: 07/05/2022

"ck fnd unit isnt dispensing water, but is making ice.. fnd relay closing at the control.. unit will need the inlet valve assy; ordrng 1 w11548535 (inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Richmond, VA 23238

Jerod R.

Job Details: 07/05/2022

"replaced strike and catch, catch had been popped out of mount multiple times, , tested unit with new parts and its working as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model MMV6190FZ1

Near Ijamsville, MD 21754

Ricky E.

Job Details: 07/05/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XBL00

Near Marriottsville, MD 21104

Dustin F.

Job Details: 07/05/2022

"CX Complaint: Cooktop Not Working after tripping breaker.Replaced Module and UI display, Tested unit. Works as intended. Job COMPLETE"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Baldwin, MD 21013

Neil H.

Job Details: 07/05/2022

CX COMPLAINT UNIT NOT STARTING WASHING FOUND COLD VALVE FILTER BLOCKED CLEARED AND RECALB. WASHER UNIT TESTED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Baltimore, MD 21209

Keith H.

Job Details: 07/05/2022

cx complaint is ice is clumped up and hard to dispense inpsected unit put into diagnostics no errors and bin is full of ice but some are small and in chunks ordering new icebox fan and valve; ordrng 1 W11482383 (valve) and 1 W10846539 (evaporator fan)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the drum is not spinning. Upon arrival I found tht the dryer motor comes on and the heat works but the drum doesnt spin. I removed the top of the unit and found that the belt had broken. I am ordering the belt and Idler pulley. I was able to achedule the return for Friday 7/8 AM preference.; ordrng 1 341241 (Belt) and 1 WP691366 (Idler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/05/2022

no adult avaliable; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Severn, MD 21144

Andrew H.

Job Details: 07/05/2022

Arrived to customer's house. Customer stated that she called and canceled appointment on friday.

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Baltimore, MD 21206

Milton J.

Job Details: 07/05/2022

"CX complaint unit not spinning out clothes. Installed new Control, Latch, Valve and Splutch as previously ordered. Calibrated. Auto tested. Unit is now functioning properly. -MJrob"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Shane B.

Job Details: 07/05/2022

"complaint is the unit asking for the lid to be closed when it already is. i inspected unit and found the strike is broken. i replaced it with one from VS. i checked for codes and found F0E5. cleared code and ran service cycle. unit completed cycle with no issues. lid latch worked fine. unit is working as designed.; ordrng 1 W11457841 (strike), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Milton J.

Job Details: 07/05/2022

"CX complaint unit intermittenly making ice. Inspected and found bin filled with ice. Removed module cover and harness connector not seating in front of module. Jumped cycle and ice maker went through cycle/filled with no issues. shim that was installed by previous tech not holding position as well. Ordering new LH RC Door, Ice Maker Harness plus returning with Pre-IDed Ice Maker. -MJrob; ordrng 1 W11307224 (LH RC Door) and 1 W10884720 (Ice Maker Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hillcrest Heights, MD 20746

Mitchell H.

Job Details: 07/05/2022

cx complaint unit is not coming on at all. inspected unit and found compressor locked up. unit will need new ocmpressor and a 2 ct SS on return visit. comp not in stock. schedule when it arrives.; ordrng 1 W11370574 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/05/2022

found unit had dented cabinet ordered new cabinet; ordrng 1 W10677265 (cabinet)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the unit display is getting dim. It has been slowly getting dimmer. Upon arrival I found that the membrane works and the oven works. The display is barely illuminating but is still. I am ordering the control. Please contact cx when the part is available to schedule the retrun visit.; ordrng 1 W10877730 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 07/05/2022

CX complaint about unit too cold on Fc causing top shelf on RC to freeze items inspected temps on arrival temp is set on minimum setting FC -7 RC 32* confirmed power 120vac to unit need control board fan blade to correct airflow and thermistor for temp reading; ordrng 1 WP2163777 (blade-fan) and 1 W11371382 (control box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Grimesland, NC 27837

Ronnie B.

Job Details: 07/05/2022

"cx complaint of unit not cooling. unit unplugged on arrival. Plugged unit in and compressor tries to start, hums and shuts off. checked windings and start is 4.4 ohms run is jumping from 5 to over 12 ohms and across the two is sporadic. compressor is locked and windings out of range. ordering comnpressor and filter dryer.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/05/2022

"agonzalez106@me.com replaced door, unit now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/05/2022

"cx complaint the unit is very noisy and also not making a lot of ice. checked the unit and found that the ice maker was not being supplied with enough water pressure. therefore, the unit needs to be supplied with a new water line. the unit also had a condenser installed crooked. this was causing the unit to vibrate underneath and cause a bunch of abnormal noises. therefore, i reshaped the condenser so that it laid flat and did not contact any panels. unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hopewell, VA 23860

John P.

Job Details: 07/05/2022

CX complaint unit not cooling checked unit found compressor drawing .73amps. ordering compressor and evap.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 3ctss (3ct ss) and 1 Lockring (Lock ring) and 2 W11504449 (Coupler)s and 2 W11506619 (Coupler)s and 2 W11504415 (Coupler)s and 2 W11504431 (Coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Littlestown, PA 17340

Bernard M.

Job Details: 07/05/2022

"Replaced filter housing, placed filter in and it now releases when opening the door. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Chantilly, VA

Carl R.

Job Details: 07/05/2022

"Not Starting - Has Power - Over-the-Range Microwave. Unit has power, but not heating. I tested unit by using wet paper towel for 30 seconds. After putting the microwave on for 30 seconds. I checked the wet paper towel. And it was still cold. Ordering 1 capacitor, 1 diode, 1 mag,1 transformer.; ordrng 1 W10818686 (Mag) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W11371266 (Transformer)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 07/02/2022

Cx complained the buttons did not work. Installed new ui assy and tub gasket. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 07/02/2022

"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. No leaks. Ran diagnostics to erase errors. Job compete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Burke, VA 22015

Lloyd B.

Job Details: 07/02/2022

"Cx complained the unit did not make ice. Inspected the unit and found that after pressing the test button, the ice maker cycled and filled with water. The temp in the freezer is close to zero. Unit needs new ice maker; ordrng 1 WPW10764668 (ice maker)"

We serviced a

WHIRLPOOL FREEZER

Model WRF736SDAM13

Near Fairfax, VA 22032

Lloyd B.

Job Details: 07/02/2022

"Cx complained the unit did not cool. Installed new control and in step 38, put the unit into a forced defrost and could not hear any water hitting the heater. In step 6, the bi metal tested closed but out of diagnostics, the unit kept running and not defrosting. Unit needs new user interface; ordrng 1 W10864261 (user interface)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/02/2022

"Cx complained the unit would not drain. Inspected the unit and fouind it completed each step in diagnostics auto. In manual, the lid would not lock. Checked voltage dc and it was >0vdc per tech sheet. Tested again and it now locks on manual mode. There are no lid lock errors. Explained to cx it may be the lid lock or control, left quote for both. Job complete; ordrng 1 W10810403 (lid lock)"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW1

Near Bethesda, MD 20814

Israel R.

Job Details: 07/02/2022

Got to the house and called the customer on the call box and She said they were having dinner and that she will call back to reschedule. I moved on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/02/2022

Cx complained the unit did not make ice. Installed new ice maker and cycled the unit to begin a harvest. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Potomac, MD 20854

Israel R.

Job Details: 07/02/2022

I started taking the gasket off and i notice the liner ont he bottom of the door is already coming loose and the new gasket is not catching correctly. I added adhesive and screws to the liner but still loose and the screws hold long term. The unit should of be getting a new door. I finished installing the new gasket and made it seal but the liner is loose so the door needs to be replaced. Ordering FC door. Customer is aware the door is coming to her. And she is calling when the door comes to her house.; ordrng 1 W10919622 (dor-fip)

We serviced a

WHIRLPOOL RANGE

Model WCE77US6HB

Near Pikesville, MD 21208

Drew B.

Job Details: 07/02/2022

cx complaint that unit is not staying in the correct position on the center rear warm burner i found the switch valve stem didnt have a sleeve on it.i was able to use an extra sleeve over and now stays in on/off not lose and works unit is functional and checks fgood

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Arlington, VA 22203

Lloyd B.

Job Details: 07/02/2022

Cx complained of no lights. Installed all new led's and there is now light. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22301

Lloyd B.

Job Details: 07/02/2022

"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. In diagnostics, the defrost sensor passed and heater came on. Removed ice and tested and the fan also runs. Installed new sensor and control and set to factory settings. There are no air leaks from the gasket. Job complete"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Potomac, MD 20854

Israel R.

Job Details: 07/02/2022

Installed new vavle and tested. Unit is back to normal operations.

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