Service History 1052 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/17/2022

"when removing evaporator, was unable to remove and reapppply permagum sealer/sound deadener as it was stuck to old replaced evaporator. unit is not slightly loud with gas boiling off at capillary line in freezer. must replace non-reusable sound deadener when available. It is also possible another tech may have this on their truck under another part number.; ordrng 2 4318168 (sealer-thrm)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Culpeper, VA 22701

Ezra M.

Job Details: 06/17/2022

"no cool. .unit pulling .33 amps. unplugged unit, attached guages. 10 psi on both sides, vacuated sys, pressurized with 140 psi of nitrogen. unit help pressures for 15 mins. vacuumed sys to -28 for 15 mins, pressures held. filled with 2.4oz r600a, verified pressures good and stable. unit pulling .855 amps, good frost pattern. unit cooling."

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Woodstock, MD 21163

Keith H.

Job Details: 06/17/2022

cx complaint is unable to close freezer door inspected unit and found ice buildup at bottom of freezer cleared drain tube cleaned ice unit is working now

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Reisterstown, MD 21136

Keith H.

Job Details: 06/17/2022

repalced heater per service bullentin

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Middletown, DE 19709

Taylor F.

Job Details: 06/17/2022

"Cx complaint is unit not drying properly. Tested insepcted and could not verify complaint. Found cx would have wet pockets on the jeans after a regular/normal cycle. Informed cx she can seperate clothes by fabric density, used time dry, or change the dryness level to accomidate for the mixed loads. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Harrisburg, PA 17109

Justin L.

Job Details: 06/17/2022

as per previous tech was able to access unit and replace parts. cx complaint of spots on dishes and found that the dispenser is leaking. Called into office and spoke to ML and secured part and setting return for Tues 6/21/22; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/17/2022

helped AR with SS on unit .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near West Point, VA 23181

Jason T.

Job Details: 06/17/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found evaporator motor not running, verified vac voltage. Installed evaporator fan motor from truck stock, verified all unit functions for proper operation, cooling-freezing...working as designed.; ordrng 1 WP2315549 (Evaporator fan motor), used 1 WP2315549 (Evaporator fan motor) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/17/2022

"cx complaint the hinge is not staying up on its own. checked the unit and found that the hinge had snapped. therefore, i replaced with a new one and tested operation. unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Hanover, PA 17331

Marc M.

Job Details: 06/17/2022

cx complaint unit not cooling. inspected unit and found that the unit was unplugged upon arrival. plugged unit in and tested. as soon as the compressor began to run air could be heared purging distinctly from the mid right section of the mullion/liner/cabinet region between the rc and fc. ruptured sealed system line in the cabinet. non repairble puncture of the sealed system. contacted techline to confrim. determined the cause was the door position being swapped.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hampton, VA 23669

Carl A.

Job Details: 06/17/2022

"cx compliant of freezing food in ffc,checked unit to find temps at 33 in ffc,0 in ff, found door gasket not full seat in door reseated gasket and warmed it up to position it correctly tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near New Freedom, PA 17349

Sal R.

Job Details: 06/17/2022

"Per the previouse tech, I was able access and replace the RH door and lower RH hinge . UNit test good."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/17/2022

Cx complained tyhe units buttons did not work and that the language was in french. Inspected the unit and found a loose ribbon for the keypad. Secured ribbon and tested and the unit operates as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Middletown, MD 21769

Brian R.

Job Details: 06/17/2022

cx complaint is unit wouldnt drain and things were still wet. found cold water side of screen packed off. cleaned and cleared screen and had to clean out feed line and now unit checks. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017H

Near Herndon, VA 20171

Richard B.

Job Details: 06/17/2022

"CX complant. Microwave not working. Prior diagnosis found F1E4 error code for 4903 relay , Replaced menbrane switch and control board, Microwave workinng as designed, Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Germantown, MD 20874

Julian H.

Job Details: 06/17/2022

CX complaint about top rack sinking down on lh side found old type of plastic adjusters breaking installed kit from preid and working

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Rockville, MD 20852

Roberto I.

Job Details: 06/17/2022

"CX complaint control panel locked.Inspected unit, found control lock turned on. Unlocked control and ran diag., no errors. Removed outer door, found all connections ok. The control panel responded ok and the control lock key worked ok to lock/unlock. Seems like the cx accidentally turned on the control lock and then didn't know how turn it off. The unit is good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Glenwood, MD 21738

Justin S.

Job Details: 06/17/2022

cx says the unit is not illuminating the display. found the unit was unplugged when i arrived. plugged the unit in and the unit now goes into diagnostics. found the neutral wire was loose in the terminal block. tightned the screw down. the unit now illuminates the display. no error codes in memory. ran the automatic test cycle and the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, DE 19713

Taylor F.

Job Details: 06/17/2022

Cx complaint is unit not cooling. tested inspected and verifed complaint. Found the compressor to be seized up drawing 21 amps on start up and tripping off soon after. Ordering compressor. Cannot reschedule at this time. 2ct sealed system.; ordrng 1 W11370574 (compressor)

We serviced a

JENNAIR REFRIGERATOR

Model JS48SEDBFA

Near Clarksville, MD 21029

Robert L.

Job Details: 06/17/2022

"cx complaint random flicking power outages, doors popping open. found when opening FC door lights cut and cooling stopped, the when closed or full open would come back on, found harness pinched under unit, rerouted wires and unt stayed on,,left Fc door may have been over extended and bent, new door seemded avaible couldnt tell if harness was part of it, itf harness in base issue cannot be repaired, cx to monitor collected $120 amex"

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Betterton, MD 21610

Alexander W.

Job Details: 06/17/2022

CX stated unit has damaged door. Inspected tested and verified cx complaint. found door is defective unit is not sealing properly. ordering door and gasket. cannot resched at this time due to SO parts; ordrng 1 W11233211 (door) and 1 W11102846 (gasket)

We serviced a

MAYTAG REFRIGERATOR

Model MTF2191ARW

Near Baltimore, MD 21205

Milton J.

Job Details: 06/17/2022

Complaint unit leaking. Started to install parts and found new ice maker is missing pieces. Ordering new Ice Maker and returning with Valve. Overbooked myself for Tuesday because CX is real close to me. -MJrob; schdld next appmnt for 6/21 TUE !

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Selbyville, DE 19975

Michael E.

Job Details: 06/17/2022

Replaced the element as per special project. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/17/2022

"Arrived on site, advised cx of the $120.00 service call fee, per cx stated that he has an extended warranty with Lowe's. Advised cx to contact Lowe's for a warranty dispatch, cx agreed.; O-emld tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Westminster, MD 21158

Brian R.

Job Details: 06/17/2022

replaced heater and now unit checks and good to go. job complete.

We serviced a

N/A N/A

Model ABB1921DEQ

Near Manheim, PA 17545

Bernard M.

Job Details: 06/17/2022

"Cx complaint unit has condensation.build in RC section. Inspected unit and found the bottom portion of gasket isn't sealing all the way. Also found the FC gasket isn't sealing at the top. There's ice build up at the top of FC. Ordering gaskets, once approved contact cx to reschedule; ordrng 1 W10733695 (RC door gasket) and 1 WPW10574368 (FC door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/17/2022

Cx coomplaint is unit not making ice. Tested inspected and verifed complaint. Found the iced maker to be defective. Replaced IM from pre id. tested unit and unit is now working as designed. Job is complete. Cx paid in full.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Middletown, MD 21769

Brian R.

Job Details: 06/17/2022

cx complaint is unit would just beep and wouldnt start and kept flashing F6E1. tested and checked unit to find bad UI. replaced part and tested unit. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near McLean, VA 22101

Dustin F.

Job Details: 06/17/2022

"CX complaint: upper rail broke6/17/2022- Went to install part ( was in 2 pieces) after mounting the new housing to the unit, found the reason they were seperated was the clip to hold the rail in place on the rail was broken. left rail housing intact to prevent leaking, the old housing holes were stripped. ordered new upper rail assembly. cx has already paid in full prior.; ordrng 1 W11259786 (upper right rail assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Monrovia, MD 21770

Ricky E.

Job Details: 06/17/2022

"ck fnd icemaker set to the off position... also the units ff door was hard to open.. reset the seal and raised the front of the unit, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Princess Anne, MD 21853

Jonathon C.

Job Details: 06/17/2022

"cx complaitn, unit not draining. tested unit, verified complaint. found lid locked with wawer in the tub on arrival. found drain pump and harness defective causing pump to have no power. ordering lower harness and drain pump.; ordrng 1 W11399437 (drain pump) and 1 W11590868 (lower harness)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW

Near Hanover, PA 17331

Marc M.

Job Details: 06/17/2022

cx complaint unit not advancing timer. inspected unit and found in no settings will the timer advance rotation due to failed timer motor. replaced timer with pre id parts and tested unit. unit ow checks good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cambridge, MD 21613

Jonathon C.

Job Details: 06/17/2022

"cx complaint, unit leaking. managed to find the leak this visit but was unable to verify source/cause. called techline, they suggested i replace the gasket from pre id just to eliminate one option. test ran unit, leak seemed to be fixed but cx is going to call back if the issue persists. if cx does call back, id like a psuedo to call techline before the visit. job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23464

Carl A.

Job Details: 06/17/2022

"cx complaint of unit leaking water ,checkedu nit to find that the rear of tub seam had failed causeing water to leak out and down the seam ordering parts needed for repairs; ordrng 1 W11409866 (Tub Assembly (includes Gasket)) and 1 W11416362 (PUMP MOTOR) and 1 W11416460 (Vent Assembly (also Order Gasket))"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Easton, MD 21601

Jonathon C.

Job Details: 06/17/2022

"cx complaint, unit not washing. tested unit, verified complaint. found sump unable to run. tested power from control, only getting ghost voltage to sump (1.2vac) ordering control and returning with sump just in case.; ordrng 1 W11225084 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Reisterstown, MD 21136

Keith H.

Job Details: 06/17/2022

repalced led in top of unit and all lights working

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Milford, DE 19963

Frederick R.

Job Details: 06/17/2022

"Upon arrival verified oil leaking from gearcase. Replaced gearcase, pulley, actuator, drive pulley and belt per prior diagnosis. Calibrated unit after repair and tested unit and it is working as designed. Job is complete"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Winchester, VA 22603

Danny R.

Job Details: 06/17/2022

unit has a drum coming a part and catching clothes also enamal is coming off ordering drum; ordrng 1 W10508188 (drum)

We serviced a

KITCHENAID RANGE

Model KOSE500ESS02

Near Fairfax, VA 22030

Christian C.

Job Details: 06/17/2022

Installed parts. Tested unit at bake for 350. Temp on multimeter and ui are correct.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Winchester, VA 22601

Danny R.

Job Details: 06/17/2022

found loose harness at ui reinstalled harness now runs and checksok

We serviced a

MAYTAG WASHER

Model MVWC400XW4

Near Newport News, VA 23606

Lucas R.

Job Details: 06/17/2022

"cx complaint unit not spinning, checked unit found f7-1, and f7e5 motor codes, unit not spinning or agitating, motor windings ans shifter motor ohmed good from control, found washplate no longer seating to hub, unable to remove wasplate, also found oil from gearcase quoted cx parts, shipping, labor, cx declined repair at this time."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM05

Near Frederick, MD 21703

Brian R.

Job Details: 06/17/2022

cx complaint is unit drips in the back at times and makes a sound. checked unit and advised this is a normal issue as unit is going into defrost and water hits heater at times and unit is running proper. checked over unit. temps in range and unit checks. no drips seen at time of service as well as after multiple cups of water. cx will pay 120 service for today. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Samuel R.

Job Details: 06/17/2022

cx complaint unit is not cooling.inspected unit and could confirm cx complint.found starter relay to work properly and evap fan.touched compressor and was very hot.called ss tech MH and advised to order compressor and evap.unit will need seal system W11370574 special order W11504415 special order W11578004 special order W11504419 special order W11504449 special order; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11578004 (evap) and 1 W11504419 (lock ring) and 1 W11504449 (lock ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/17/2022

"Cx complaint, not cooling-freezing properly, freezer evaporator frosted up, verified defrost control failure. Removed the ice with a steamer, installed pre-i'd parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS

Near Washington, DC 20018

Samuel R.

Job Details: 06/17/2022

cx complaint unit is not cooling in freezer section.inspected unit and found freezer to stop cooling at times do to evap freezing over.found open bi metal causimg unit no to defrost.also advised cx to call whirlpool to update entitlemnts so we can move along with repair.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Harrisburg, PA 17104

Justin L.

Job Details: 06/17/2022

Cx complaint middle spray arm falling off. Was able to access unit and found that the manifold holding the spray arm was seperating causing the issue. Was able to replace part with pre-id and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Selbyville, DE 19975

Michael E.

Job Details: 06/17/2022

CX complaint: ice staying in chute and melting. Tested and verified complaint. I replaced IM and went over how to easily clear the chute by opening door and dispensing ice into a cup. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Glenwood, MD 21738

Justin S.

Job Details: 06/17/2022

cx says the unit is leaking and had another company out and siad the compressor was bad. water was off to the unit when i arrived. turned the water on and it is flowing out of the unit. found the valve is leaking. replaced the valve and ran the unit through diagnostics. the unit is filling draining and coooling below 4.5f then warming back up the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Chester, VA 23831

Chris B.

Job Details: 06/17/2022

cx complaint unit will not cool in fc or make is inspected unit confirmed cx complaint found ice ball in top right corner of evap unit needs sealed system compressor and evap and dryer s code : S71233 service pointer : W10666205E; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evap)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ0

Near Lanham, MD 20706

Alexander D.

Job Details: 06/17/2022

"cx complaint unit doesnt seem to be heating properly, uneven browning and broil element not glowing like the bake element. cx said she was looking for the broil to glow when using bake like her last oven did. advised cx unit doesnt use broil element in bake setting after its done preheating, only uses bake element cx understands. tested broil and element is heating and glowing. preheated unit to 400 with thermocouple on center rack. meter matched display the whole time it was preheating and stayed within 15* of 400 after preheating. everything checking good. advised cx unit is operating as designed which is different than her last oven and she may need to play with rack positioning and bakeware materials to get results shes looking for, cx understands."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/17/2022

"came out to replace the control. disassembled the unit as needed. repalced the control and tested the unit. all burners and oven is working. unit is running as designed until the door is openeed. then the control acts up again. therefore, the unit has a short in the switch or harness. bipassed the switched and it still happened. ordering all parts needed to resolve the issue.; ordrng 1 WPW10107820 (oven door lock) and 1 W11370462 (door switch with rod) and 1 WP9757262 (door switch) and 1 W11452636 (main harness) and 1 W11396691 (harness wire) and 1 W11524029 (light assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS

Near Hood, VA 22723

Eric F.

Job Details: 06/17/2022

"Installed heater, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/17/2022

"cx complaint the unit is not cooing. came out to complete sealed system repair on the unit. disassembled as needed and replaced the failed parts. put the unit back together and vacuumed the system. then added R134a. checked pressures were good. low side hovereing around 0 to 5. unit is running as designed,."

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JS0

Near Madison, VA 22727

Eric F.

Job Details: 06/17/2022

"Confirmed cx complaint unit not heating in oven. Cx states unit has never worked properly. Found bake element inline power unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lewes, DE 19958

Andrew W.

Job Details: 06/17/2022

"Cx complaint is unit shaking and making noise. Inspected and verified compalint. Replaced gearcase per prior diagnosis. calibrated unit and checked for error codes. no error codes present. also informed cx on securing stand pipe and drain pipe to the wall so it doesn't lean onto the unit to reduce the sound during vibration from wash cycles. unit is working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Mineral, VA 23117

Eric F.

Job Details: 06/17/2022

"CX thought he had warranty, instructed cx to have warranty info properly disptached."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Middletown, DE 19709

Taylor F.

Job Details: 06/17/2022

"Cx complaint is unit not igniting properly. Tested inspected and verifed complaint. Replaced spark module, control, and regulator per previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL RANGE

Model KCGD500GSS00

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/17/2022

CX Complaint is the unit isnt ignitor the RF burner. Inspected unit and found the RF burner not igniting no spark pulled cooktop and reseatted all connection and tested unit unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Monkton, MD 21111

Neil H.

Job Details: 06/17/2022

replaced the sump motor unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Monrovia, MD 21770

Brian R.

Job Details: 06/17/2022

replaced all parts and took rack in and out. advised cx to let new parts break in and see how it does. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Selbyville, DE 19975

Michael E.

Job Details: 06/17/2022

"CX complaint: no water dispense but is making ice. Tested RC temps and they were a little low reading temps at 33-37 so i raised 2 degrees at interface. Reseviore was not frozen. I could hear valve activate but no water flow. I replaced dual valve, tested unit and it is now working properly. Job is complete"

We serviced a

JENNAIR REFRIGERATOR

Model JS42SSDUDE01

Near New Market, MD 21774

Brian R.

Job Details: 06/17/2022

replaced all lights. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Herndon, VA 20171

Richard B.

Job Details: 06/17/2022

"CX complant. Handle scratched and also door scratched, Inspected unit and found left door scratched on the side as well as the left door handle . CX advised to inspect door and call for service, RB; ordrng 1 W11123099 (handle) and 1 W11525214 (door stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/17/2022

"Installed parts to complete the repair, set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed.; ordrng 1 W10316760 (Thermistor), used 1 W10316760 (Thermistor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Richard B.

Job Details: 06/17/2022

"CX Got notified about a possibal issue, Inspected unit and found heater needs replacing due to possibal grommett failure . Replaced heater with new heater and tested unit. Dishwasher working as designed, Job completed, No leaks, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5PHAXMS10

Near Shrewsbury, PA 17361

Sal R.

Job Details: 06/17/2022

I was able to access and replace the water feed tub. I then tsted unit and unit test good. I collected $120.14 cash for labor charges .

We serviced a

JENN-AIR OVEN

Model JGRP430HM01

Near Fairfax, VA 22031

Jason A.

Job Details: 06/17/2022

CX complaint RANGE cannot connect to wifi. CX called JA cloud already. Unplug unit & replaced wifi antenna & module. Removed old SAID label & attach new one that came with wifi. CX tried to connect but not able to after 3 tries. Unplug unit & tried again > JJ; ordrng 1 W11317791 (wifi harness OOS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Park, PA 17352

Sal R.

Job Details: 06/17/2022

CX complaint is that the tuni is leaking waterf. form the dispenser. I am ordering 1 valve (WPW10179146). I have set a retutn date for 6/28; ordrng 1 WPW10179146 (valve 100 @ tribs)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS4

Near Falls Church, VA 22042

Emmanuel R.

Job Details: 06/17/2022

"Installed glass door, unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/17/2022

"Cx complaint, moisture collecting on the center mullion, tested all circuits, no vac from the control to the mullion heater. Installed pre-i'd UI-PANEL kit, verified vac voltage, ran factory diagnostic test to verify unit operation...working as designed."

We serviced a

MAYTAG DRYER

Model MEDC300XW1

Near Sparrows Point, MD 21219

Milton J.

Job Details: 06/17/2022

CX complaint unit not coming on. 240vac being supplied. Thermal Fuse good. Door Switch good. PTS Switch has 120vac. Voltage not supplied to the motor. Unit needs new Timer. CX paid 120.00 for diagnosis but is going to pass on repair and purchase a new unit instead. -MJrob; ordrng 1 WP8566184 (Timer)

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Fulton, MD 20759

Robert L.

Job Details: 06/17/2022

"cx complaint larger load kept going to 45 minutes with 0:01 on display, found f0e2(suds) stored, cx had alreaady reset power and ran clean cycle prior to arrival, ran diagnostics, all ops tested ok, possible due to button sensetivity and tight quarters, 16 hr button may have been activated and hard reset corrected, cx to monitor soap and loading"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hampton, VA 23666

Jason T.

Job Details: 06/17/2022

"Cx complaint, noises when washing-high speed spin, no error codes found, tested all circuits and verified motor slipping during manual agitation test. Installed pre-i'd drive motor, ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rosedale, MD 21237

Milton J.

Job Details: 06/17/2022

Complaint RF burner is slow to ignite. Installed new Burner Head and Burner Cap as previously ordered. New Electrode came with the burner head. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Deale, MD 20751

Shawn D.

Job Details: 06/17/2022

"replaced switch harness then tested, all burners now light and work unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Parkville, MD 21234

Neil H.

Job Details: 06/17/2022

replaced sump washmotor unit tested good now.

We serviced a

JENN-AIR OVEN

Model JJW3830DS01

Near McLean, VA 22101

Dustin F.

Job Details: 06/17/2022

"cx complaint Console out oven not working6/17/2022 - DF Replaced console on unit, inspected and tested. working as intended. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Ijamsville, MD 21754

Ricky E.

Job Details: 06/17/2022

"customer stated that a sound was coming from the fzr evap fan.. verified issue and fnd doors not sealing very well.. resealed the doors and removed ice from the fan, unit cks ok..."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Dundalk, MD 21222

Milton J.

Job Details: 06/17/2022

Cx complaint gasket keeps falling out. Installed new RC Door Fib as previously ordered. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Bumpass, VA 23024

Eric F.

Job Details: 06/17/2022

"Confirmed cx complaint unit not heating. Found TCO lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Odenton, MD 21113

Alexander D.

Job Details: 06/17/2022

"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker mold upside down and icemaker turned off. turned icemaker on and heard motor but it didnt move. ran test 120 and it started at step 02, motor running but its not moving. then eventually skipped to 04 and went back to home position but went too far. never ended step 04 to give me error code. after exiting test mode, went back to upside down. inspected fill tube heater wires and theyre still good. ordering icemaker. quoted 406.29, cx paid 296.29 and will owe 110.00 labor on return. call cx to schedule return visit once we have eta on part; ordrng 1 W11557000 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Derwood, MD 20855

Ricky E.

Job Details: 06/17/2022

the compressor was open inside of the box.. the part shipped with no nitro pressure; ordrng 1 W10507884 (compressor)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/17/2022

"fascia did not come with electronics, ordering encoder assembly.; ordrng 1 W11481116 (encoder assembly)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Annapolis, MD 21409

Shawn D.

Job Details: 06/17/2022

cx complaint unit stopped mid cycle. inspectd unit and has water in tub like it died when draining. reset power control click but will not work. unplugged drain pump from control and still not working. replaced control and now unit comes on but will not drain. tilted unit back got connector off pump and unit started leaking water at drain pump. ohms out drain pump and is open. i then cleared all water to find the tub is cracked just from me tilting it back how. i called techline to document spoke to leon sr#7733911309 then called tradecare spoke with terry got auth M137IW0APL1 ordering parts to fix unit for return needs to be 2 count for tub replacement re ordering control incase and getting gearcase incase it stuck and have to bang it out.; ordrng 1 W11399437 (drain pump) and 1 W11219115 (tub) and 1 W11399433 (control incase) and 1 W10913953 (actuator) and 1 W11454734 (gearcase incase) and 1 W10721967 (clutch) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/17/2022

"Went to do install. Cx recently had her floors redone, has trim blocking removal of fridge. Unable to remove fridge without damaging trim/cabinet. Instructed cx to have unit removed if she wants to proceed with work, explained that issue is common with this model and that parts might not improve the conditions in unit. Increased temps in freezer and instructed cx on the operation of the unit, Cx will call back if she wants to proceed with repair.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Bowie, MD 20721

Alexander D.

Job Details: 06/17/2022

"cx complaint water dispensing very slow. inspected unit and verified complaint. took filter out and water started dispensing normally. cx said filter should only be about 2months old but doesnt remember if water was slow when he put it in. advised cx that since the neighborhood is still under contstruction, they may be working on water supply for neighborhood which can cause water to come out dirty for a little bit and clog up filter faster. cx said he has a new filter coming in tomorrow and will call back if issue persists after installing new filter. if cx calls back, send tech with filter housing(WPW10394053)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEM3

Near Cockeysville, MD 21030

Neil H.

Job Details: 06/17/2022

replaced the control and programmed unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/17/2022

Units arent asseable to properly diag; schdld next appmnt for 6/24 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/17/2022

"CX complaint: leaking from top, tested and verified complaint. I found inlet tube open at the elbow. Replaced inlet tube, tested unt and it is now working properly. CX paid for service, labor, S&H and part. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, MD 20759

Robert L.

Job Details: 06/17/2022

"cx said leaked again after last visit, ran normal for 10 minutes til drain twice and ran diagnostics twice, no leaks, found moisture and in front corners, found top rack when on lower setting doesnt lock in place and may be pressing on ther door, when on high locks into rear manifold, left towel coverage under so when drips come will be easier to loacte, cx to monitor,.... unfortunitly this unit not covered,under either rail service pointer"

We serviced a

MAYTAG REFRIGERATOR

Model WRX735SDHZ01

Near Newport News, VA 23606

Lucas R.

Job Details: 06/17/2022

"replaced compressor and drier, 1st drier held no pressure, replaced from VS, vacuumed for 20 min, vrrified -30' holding, charged, low pressure at 0 posi, advisd cx to allow 24 hours to resum normal operation, unit working as designed.; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (drier) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/17/2022

spoke with customer unit giving error codes f2 e1 and not drain all the way like before and when pressing start button blinks 2 asked for proof of purchase wasnt able to find called costco she was informed brought in Nov 2020 informed customer i would need to add a pic for proof of purchase even though it was head over the phone customer going to costco to uptain copy; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Dunn Loring, VA 22027

Dustin F.

Job Details: 06/17/2022

"CX reported Leaking.6/17/2022 - DF Ran Test Cycle, Could Not recreate or locate leak. Only thing i could find is spray arm may be starting to split.CX wants to try and recreate it, and call us if need be. Only charging CX Service fee. shell have 30 days and understands there may be another fee after."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Goochland, VA 23063

Eric F.

Job Details: 06/17/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Mechanicsburg, PA 17050

Bernard M.

Job Details: 06/17/2022

"Replaced hose per previous tech, filled unit with water and pump activated, hit drain cycle and all water was removed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/17/2022

Units arent asseable to proerly diag; schdld next appmnt for 6/24 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, DC 20009

Ricardo S.

Job Details: 06/17/2022

the water line was disconnected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Robert W.

Job Details: 06/17/2022

Cx Complaint is the unit is making noise. inspected unit and found condersor fan making some noise pulled and reseatted unit tested and is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS01

Near Adamstown, MD 21710

Ricardo S.

Job Details: 06/17/2022

"Replaced parts, unit tested and working ok.. no leaks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Upper Marlboro, MD 20774

Alexander D.

Job Details: 06/17/2022

"cx complaint door not closing, bouncing open. inspected unit and verified complaint. found bottle in door obstructing door from closing. removed bottle and door now closing but has gap in top corner. adjusted level to close gap. tested unit. unit is now working properly"

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