Service History 1051 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/05/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit fills but never washes, 4-3 wash motor error and 7-1 heater circuit error. confirmed heater circuit functioning through diagnostics and wash motor is no engaging. ordering sump and control atleast 40 of each @ trbls; ordrng 1 W11025157 (pump&motor) and 1 W10906426 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Alexandria, VA 22315

David J.

Job Details: 07/05/2022

Cx complaint user interface will not allow to do anything. As well as frost in freezer. Replaced parts stated by previous tech. Unit is now working as intended.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Lancaster, PA 17603

Sal R.

Job Details: 07/05/2022

"CX complai t is that the tuni is not opperating. I found that the if the unti is run for more then 45 sec the breaker trips. I tested unit on several differnt outlets with a extention cord and found that the breaker to triop all. I am ordering 1 transformer (W11371266) 1 mag (W10818686), and 1 diode fuse (W11256462). Once the parts are avalible, please have somoene form the office call to set a retun date.; ordrng 1 W11371266 (transformer) and 1 W10818686 (magnatrion) and 1 W11256462 (diode fuse)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Berlin, MD 21811

Michael E.

Job Details: 07/05/2022

When i tried to remove basket i was unable to get the spanner nut off the gearcase due to the center of the basket being detached and i was unable to find a way to lock its position to remove the basket. Ordering gearcase W11454741. Scheduled return visit for 7/12 any time.; ordrng 1 W11454741 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lochearn, MD 21207

Keith H.

Job Details: 07/05/2022

cx complaint is unti door makes noise inspected unit and foudn the hinge not lubricated as it should be causing a squeal noise i was to add silicone and noise has stopped

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Christian C.

Job Details: 07/05/2022

Cx complaint IM is falling off. Inspected unit found IM mounting bracket broken. Installed IM. IM now secure. Cycled IM it filled with water.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Easton, MD 21601

Jonathon C.

Job Details: 07/05/2022

"parts were not ordered. spoke with office, rescheduled with cx for 7/8/22 already ordered part with office but including it in ticket regardless.; ordrng 1 W11085683 (pump&motor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Cheverly, MD 20785

Mitchell H.

Job Details: 07/05/2022

cx complaint units loights on console never tunr off. hes tried to reset it for hours and plugs it back in and lights are back on. replaced console assem from pre id and unit is now working good and as desinged.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Millersville, MD 21108

Alexander D.

Job Details: 07/05/2022

"cx complaint water dripping from behind ice paddle and ice is being made in big clumps. inspected unit and verified complaint. found brick of ice in the shape of icemaker mold in container, pic saved, meaning valve is seeping. ordering valve. turned icemaker off so it wont break trying to harvest giant bricks of ice. quoted 318.49, paid in full with c/c. valve has 9 in stock@ tribles. scheduled return visit for 7/8; ordrng 1 W11535162 (dual valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308ESS1

Near Stafford, VA 22554

Thomas B.

Job Details: 07/05/2022

Cx complaint unit is not working properly inspected unit found the condenser covered top to bottom in line and hair compressor has overheated and is making a very loud grinding unit will need new compressor qouted cx 1196.44 cx paid 120.00 service call by check 1317; ordrng 1 WPW10605286 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/05/2022

"cx complaint temps never got down at time of call but over holiday, thigns seemed fine, found 38/0 exact temps, verified full frost pattern, and all fans working, slight noises from sealed system, tested all ops ok....NC prior 30"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Richmond, VA 23225

Joseph D.

Job Details: 07/05/2022

"cx complaint unit not heating properly, did find lower oven not calibrated properly and slight air gap at seal creating poor heating. uniot now operating properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/05/2022

called and spoke with cx. if opening for weds or thurs he would like to be added on those days. If not tueday of next week 7/12/22; schdld next appmnt for 7/12 TUE !

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/05/2022

"unit only workign on sanitize cycle. no errors stored, inlet valve very loud and slow to open when turned on. loud hum from clutch/motor area when spin activated. found rotor and slider gears showing signs of wear/grinding, ordering valves, control, gearcase, slider, clutch and rotor.; ordrng 1 W11165546 (valve) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Marshall, VA 20115

Daniel J.

Job Details: 07/05/2022

replaced tower used string to make sure used string to make sure no obstructions in venting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/05/2022

"CX complaint no ice. Water supply ok. Ran harvesting, got 2-3 message. Removed icemaker cover, found loose icebin switch connection. Pushed connector in, ran harvesting again, ended with 2-1. Icemaker water fill worked ok. Unit good to go."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Greenville, NC 27858

Ronnie B.

Job Details: 07/05/2022

"removed and replaced element and motor. tested unit and let run for about 10 mins, unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22181

Christian C.

Job Details: 07/05/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Elkridge, MD 21075

Robert L.

Job Details: 07/05/2022

"installed main control and spark module(DSI) per previous, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Indian Head, MD 20640

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is not heating at all and the timer is not turning. I inspected the unit and confirmed the complaint. I found the element has a break. I replaced the element and I'm ordering the timer for the return visit.; ordrng 1 WPW10185982 (timer)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greenville, NC 27834

Ronnie B.

Job Details: 07/05/2022

"cx complaint of unit sensing not working and not spinning out clothes. checked unit and found the following code f8-e1. Manually operated vavles, cold not opening all the way to allow for proper water flow. Unit is shutting down and entering pump out mode. cleared codes, removed and replaced inlet valves, calibrated, tested, unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Fort Belvoir, VA 22060

David J.

Job Details: 07/05/2022

F7E4 basket reengagement failure F6E3 communication ACU F0e5 off balance load Cx complaint unit wont even run passed sensing. Inspected unit and found the above 3 error codes. Cleared codes and ran diagnostic cycle. While unit was trying to engage and making clicking noise and not engaging. Inspected under unit and found unit has oil slung under it. Also going to order control board cause its having communication errors. Cx had pop for order of 11/21 in pics. Will return when parts arrive ; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Washer clutch) and 1 W10734521 (Clutch) and 1 W11419171 (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/05/2022

"service pointer# w11540964 sr#7734036956 called techline to document and was given file number, transferred to safety to try and continue with documentation but safety closed at 6 pm. cx complaint unit leaking and in range for heater element service pointer. collar failed on left side and leaked causing damage to hardwood floor and drop ceiling in room beneath the dishwasher. ordering new element 100 @ trbls scheduling 7/19 at cx request as they will be out of town next week. need to call safety department tomorrow to further document in business hours.; ordrng 1 W11537778 (element)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Richmond, VA 23234

John P.

Job Details: 07/05/2022

Installed UI tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/05/2022

Cx complaint of damaged support. Did confirm and ordering support for return.; ordrng 1 WPW10304231 (Support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manassas, VA 20110

Richard B.

Job Details: 07/05/2022

"CX complant. Fridge not cooling good. Prior diagnosis found evap harness restricting voltage to heater , Thawed out evap and instaled harness, Cycled power , Evap developed a good frost pattern. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Ruckersville, VA 22968

Kyle A.

Job Details: 07/05/2022

Cx complaint of unit not operating. Did confirm connector not seated on timer. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Germantown, MD 20874

Julian H.

Job Details: 07/05/2022

"CX complaint about unit making a noise inspected and recognized a noise from compressor when on went to the back and found that compressor was left to the front near cover not placed in correct position or secure unplugged unit placed compressor and secured to the bottom also found that fill tube water line clamp slipped out use a clamp from VS to fix this (can potentially cause a leak) tested and working properly; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Earlysville, VA 22936

Kyle A.

Job Details: 07/05/2022

Cx complaint of unit not dispensing ice. Did confirm units wire harness is intact and reading continuity for defrost on door but unit is not defrosting fill tube. Ordering control.; ordrng 1 W11212392 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Frederick, MD 21702

Ricky E.

Job Details: 07/05/2022

"went to install the gearcase and parts and fnd that the units shocks are bad. the whole tub and basket assy bounces and wobbles. this is a typical test for the shocks and is what is recamended by wpl... need the shock kit before we can continue with the repair, as to prevent damage to the new parts...; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Martinsburg, WV 25401

Danny R.

Job Details: 07/05/2022

tank damaged leaking will need tank; ordrng 1 W11409866 (tank)

We serviced a

KITCHENAID COOKTOP

Model KSIB900ESS1

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

Cx complaint is cooktop damaged. Tested inspected and verifed complaint. Replaced cooktop that cx provided. Tested unit and unit is now working as designed. Job is complete. Collected 165 by CC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Martinsburg, WV 25405

Danny R.

Job Details: 07/05/2022

installed parts cpouldnt hpok unit up do to hose power issues will need power cord moved it used it will damage motor bc of location on wire comimg out of floor .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Christian C.

Job Details: 07/05/2022

Cx complaint berries were freezing. Inspected unit replaced cx filters and advised them how to reset filter led and how to replace filters. Found right RC gasket torn. Cx had berries on upper shelf against the air tower. Advised to keep away from the air slots to not freeze the berries. Ordering gasket.; ordrng 1 W10917313 (gasket)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Easton, MD 21601

Jonathon C.

Job Details: 07/05/2022

"cx complaint, unit not heating past 249. tested unit, verified complaint. in testing, unit heated fine, but while preheating it would randomly stop at a temp, and act like it was the temp you set it for. spoke to kirt at WTL (sr 7734031503) he sugessted ordering the appliance manager. im ordering the ui as well just incase. returning with interlock for complaint about door.; ordrng 1 W11325786 (appliance manager) and 1 W11375458 (UI)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2352KES

Near Chesterfield, VA 23832

John P.

Job Details: 07/05/2022

Upon arrival CX declined service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Inwood, WV 25428

Danny R.

Job Details: 07/05/2022

installed parts checksok

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Arlington, VA 22207

Eric W.

Job Details: 07/05/2022

found the evap was used; ordrng 1 w11291123 (pulled from office stock)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Lancaster, PA 17603

Sal R.

Job Details: 07/05/2022

"CX complaint is that the unit is not opperating correclty. I found that the unit had stored in fault history a F0E3, F2E1 , and F8E1. I was able to edjucated CX on the poverloading and stuck button errors. I then ran a manuel test and found that the Hot side of the valve is not opperating. I inspected the valve and foun d that the harness also has tention on it due to the way it is installed and wraped around the valve housing. I am ordering 1 water inlet valve (W11165546) and 1 valve harness (W11130935). Once the contract is apporved, please have someone for m the office call to set a return date.; ordrng 1 W11130935 (vlave harness) and 1 W11165546 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near McLean, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint FRIDGE doors damaged. CX just moved in. New home build > JJ; ordrng 1 W11436982 (RIGHT RC door SS) and 1 W11435348 (LEFT RC door SS)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Halethorpe, MD 21227

Dustin F.

Job Details: 07/05/2022

"CX Complaint: not drainingArrived to install Sump, Checked Box, found sump was mispackaged. Right Part number, Wrong PArt. New sump included Diverter, Current sump on unit does NOT have Diverter or harnass for one. Please to Part Research to Obtain Correct Part. ( W11025157) Also found Gasket on Drain Pump Comprimized, Ordering New Drain Pump to Correct Seal on pump. W10876537; ordrng 1 W10876537 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Fruitland, MD 21826

Michael E.

Job Details: 07/05/2022

Replaced the adjusters and reset the door gasket as pern previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Colonial Heights, VA 23834

John P.

Job Details: 07/05/2022

Installed heater tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 07/05/2022

"CX complaint no power.Cofirmed unresponsive console. Removed outer door, confirmed 120Vac supplie to the control board, All connections ok. Replaced console (CBE) using pre id. Ran diag, cleared F2E1 error and ran a test cycle. The unit worked as designed. collected $230 with check # 9034"

We serviced a

JENN-AIR RANGE

Model JIC4430XS00

Near New Castle, DE 19720

Alexander W.

Job Details: 07/05/2022

"Cx stated unit is giving F47 error. Inspected tested and verified cx complaint. Found module defective cx stated this is the 5th one being installed called and Spoke with Chris from tech line (SR#:7734035052) to report findings, ordering module cannot reached at this time due to SO part; ordrng 1 W10857232 (Module)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHK0

Near Baltimore, MD 21214

Shane M.

Job Details: 07/05/2022

"replaced sump lower spray arm. unit still isnt starting. found stuck key error only. ordering control,owi,console.; ordrng 1 W11084121 (owi) and 1 W11225084 (control) and 1 W11255647 (console)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Lancaster, PA 17601

Sal R.

Job Details: 07/05/2022

"Per the previouse tech, I was abel to access and replace the agitaoter. I then recalibrated and ran a auto test . I found the unit to be opperating as designed. UNit test good."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB02

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 07/05/2022

Cx complaint unit is not working properly inspected unit found copper lines tapping against the bottom of unit causing noise moved these to avoid the tapping tested unit now functions normally.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Jeffersonton, VA 22724

Mitchell H.

Job Details: 07/05/2022

got to building and front office said no one by this name lives in the building. we called unit 814 to be sure and they said they dont have a call. called office and they informed me it is the wrong address. moving on.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Carl A.

Job Details: 07/05/2022

"cx complaint of unit of icemaker not dispencing ice,checked unit to find debries lodge in teeth of ice dispencer,removed debries from icebin tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Parkville, MD 21234

Shane M.

Job Details: 07/05/2022

"cx complaint the unit isnt making ice. put unit into test mode, found open sensor on icemaker. ordering icemaker.; ordrng 1 W11546935 (icemaker), used 1 W11546935 (icemaker) from stock"

We serviced a

WHIRLPOOL DRYER

Model MDG7600AWW

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/05/2022

"Cx complaint loud noise during cycle.Tested unit, found broken blower wheel, noisy rollers and piulley.Ordering blower wheel WP33002797 and 2 rollers 12001541. Pre id idler pulley to be installed on return. Cx paid in full ($429.31 with check # 7444). Return visit 7/11/22; ordrng 1 WP33002797 (wheel) and 2 12001541 (roller)s"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Dundalk, MD 21222

Milton J.

Job Details: 07/05/2022

Complaint unit not advancing. Went over O.O.W. pricing with CX and service was denied. CX said already half to a new unit before parts and would rather purchace a new unit. Went over benifits of purchacing a Extending plan with their new unit and recommended a few of my favorite washers. No service provided. -MJrob

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ02

Near Port Deposit, MD 21904

Alexander W.

Job Details: 07/05/2022

"Cx stated fridge not cooling inspected tested and verified cx complaint installed parts per previous diag. Tested unit, unit is now operating as designed job is complete."

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Essex, MD 21221

Milton J.

Job Details: 07/05/2022

"Cx complaint unit not heating as should and OTR light out. Conducted to 1cup for 2 minutes heat tests, one in the beginning and one after testing light and both boiling around 2 minutes. Unit heating as should. Lowered the bottom panel and took a voltage test at the socket and found continuous 117vac to the socket even when panel says light off. Board not allowing OTC light to turn off and burned out the bulb. Ordering new Control and Bulb plus a Socket just in case needed. -MJrob; ordrng 1 W11544456 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/05/2022

"installed updated heater per TSP and S-17304 , ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Essex, MD 21221

Milton J.

Job Details: 07/05/2022

Complaint unit making squealing sound. Inspected and found the back drum felt ring had ripped off the drum so drum against metal of back wall. Isolated motor/blower wheel and sounds smooth. Idler a little stiff. Ordering new Drum Assembly and also Idler just in case needed. -MJrob; ordrng 1 W10899578 (Drum Assembly) and 1 WP691366 (Idler)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Chester, VA 23831

John P.

Job Details: 07/05/2022

"Cx compliant unit making noise, checked unit found excessive glue on drum where roller rides through causing drum to jump up and down removed the glue tested working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/05/2022

duplicate ticket

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

Eric W.

Job Details: 07/05/2022

installed parts and tested unit it seems to be working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Goldsboro, PA 17319

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the gasket is not sealing coorectly. Upon arrival I found that the FC gasket was not seated and was sagging at the bottom. I was able to get the gasket seated and it is now sealing properly. I also found that the RC door gasket was not completely seated in the groove. i was also able to get that gasket seated. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID OVEN

Model KEBC278KSS04

Near Accokeek, MD 20607

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the unit has thermal damage at the terminal block. The unit will need a new terminal block for the resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue. Cx has an extended warranty that needs to be properly dispatched.; ordrng 1 WP8203546 (terminal block) and 1 WP4451985 (suppressor board)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, PA 17103

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the unit would not spin clothes out. Upon arrival I found an F0E5. I cleared the error code and ran the diag calbration and the diag test and it completed both with no errors. I then adjusted the front legs up to get the unit level. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS00

Near Grasonville, MD 21638

Jonathon C.

Job Details: 07/05/2022

"cx complaint, unit wont stop making ice. found bailarm dettached from icemaker. re-installed ibailarm. collected 120 for service call (check #2220) job is complete."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Lancaster, PA 17603

Justin L.

Job Details: 07/05/2022

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Alexandria, VA 22309

David J.

Job Details: 07/05/2022

F5E1 lid switch fault F9E1 long drain F7E6 motor fault F0E2 over suds Cx complaint unit doesnt cycle through. Gets stuck doing the same things at times. Checked error codes and found four errors above. Cleared codes and ran diagnostic test. Found zero error codes after. Did hear clicking noise when trying to shift to spin and agitate. Also found lid latch triggered by touching the lid. Quoted Cx for repair. Cx is just going to buy new unit. Collected 120.00 for service call. ; ordrng 1 W11307244 (Lid latch) and 1 W10721967 (Splutch)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ05

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/05/2022

"Cx complaint unit's fan isn't operating. Inspected unit and attempted to activate fan and it didn't come on. Removed unit from above cooktop,and found the fan disconnected. Reconnected fan, re-mounted above cooktop and restored power, and the fan now works and all speeds work. Unit checks good"

We serviced a

MAYTAG OVEN

Model MEW9630FZ03

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/05/2022

"Cx complaint that the unit's upper oven is not heating at all. I inspected the unit and confirmed the complaint. I found the unit is getting 240v at the J box and the connectors at the board are secure. The upper element has an ohms reading of 16ohms, which is good. I preheated both ovens and the upper one produced no heat at all. The unit will need a new control board and UI console to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC and left them with a quote.; ordrng 1 W10914529 (UI console 390.99) and 1 W11032469 (control 166.77)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fayetteville, PA 17222

Bernard M.

Job Details: 07/05/2022

Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F9E1 drain fault and F8E1 long fill. Ran test cycle and found water had slow flow going in. Unit also had slow drain. Drain pump had to run twice to remove all water. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid $120 for service

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/05/2022

"cx complaint unit off balance not finishing loads, found off balance and overload errors. checked suspension and verified its in good working order and ran unit through a high spin with nothing in it to verify unit is mechanaically functioning properly at this time, explained to cx that unit spinn ing properly with nothing in it the only variable is the the load and went over proper loading and usage giving cx suggestions. nothing found to be physically wrong, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Randallstown, MD 21133

Dustin F.

Job Details: 07/05/2022

"CX COmplaint: Multiple LEDs DIm or not working in her fridgeInspected unit, found freezer LED out and top LEDs in RC compartment Dimmed. Went to verify function of Light in Freezer. Covered in foam, harness disconnected due to Shear amount of foam in unit. Called TL and got SR#7734032992. TL Deemed unrepairable due to internal harnass issue. Gave CX WP CX service # and SR #."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 07/05/2022

replaced diode and tested and unit sounds good to me other parts not needed. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21702

Ricky E.

Job Details: 07/05/2022

"installed part, verified operation, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Jason A.

Job Details: 07/05/2022

CX complaint FRIGE RCtemps are inconsistent. CX had another company work & they ordered a damper. Lower right bin. But has not returned. FC evap good frost pattern. Not iced up. Test evap fan = good air flow through vents & both dampers open / close. Measured thermistor in icewater 4.5K ohms vs 6.9 of a good thermistor JJ; ordrng 1 WP2188820 (temp sensor $36.28 JJ/VS)

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS01

Near Bowie, MD 20721

Shane B.

Job Details: 07/05/2022

complaint is the unit being compeltly dead and lower door not opening. cx was running a cleaning cycle in the lower oven when it shut off. i was able to open the lower door. i found no damage to anything. removed UI and tested fuse. it is OL. unit will need new fuse. ordering part. cx paid for everything but labor. will pay 110 on return.; ordrng 1 WPW10545291 (fuse-thrml)

We serviced a

WHIRLPOOL WASHER

Model MVWB850YW1

Near Bristow, VA 20136

Demonte S.

Job Details: 07/05/2022

Arrived at the cx house. Knocked on the Door. Cx answered and allowed me into the house. Started going over the Service Call. Cx stated they did everything on line and it didn't state anything about how much the repair would be. Cx declined the Service. Any questions please check Sd Pictures had cx sign Tyc Card.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Cartersville, VA 23027

Jerod R.

Job Details: 07/05/2022

est of 255.22 given no payment at residence

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/05/2022

"tested unti found unit had cllogged drain line , unclogged and tested unit is now fully functional"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, MD 21601

Jonathon C.

Job Details: 07/05/2022

"cx complaint, grinding noise during wash. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Arlington, VA 22204

Eric W.

Job Details: 07/05/2022

installed new control calabrated the unit and doing a quick wash unit never stoped filling found a cut inthe air hose at the top of washer needs new lower harness will need 2 tec to remove unit to acess the rear of unit and replace the locer harness it is very tight in hallway we dont want to damage the walls; ordrng 1 W11417071 (lower harness)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Charles Town, WV 25414

Danny R.

Job Details: 07/05/2022

the tool to conect the compressor broken called mark they are sendinga new one but will need filter drier and coenctors; ordrng 1 W11109499 (drier-tube) and 1 W11504433 (conectgor) and 1 W11504447 (conector)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Baltimore, MD 21218

Shane M.

Job Details: 07/05/2022

"cx complaint the unit a loud noise during spin mode. found no error codes stored. put unit into test mode, got to spin mode, found belt slipping. went to replaced belt & found gearcase oil everywhere. unit will need new gearcase. 2x labor; ordrng 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/05/2022

"Cx complaint the unit leaks and makes noise. Entered into service mode and ran all tests but couldn't duplicate noise. Inspected in FC and found ice build at the bottom of liner. The drain tube is clogged below the evap. Defrosted and cleaned all ice, and poured water into tube to ensure water flowed through into pan. Restored power and the unit runs as designed. Cx paid $240 service and labor. Instructed cx if noise would occur, to record where its comiung from."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Virginia Beach, VA 23464

Lucas R.

Job Details: 07/05/2022

"replaced comprssor and drier, vacuumed to -30'hg, charged, verrified low pressure at 5 psi, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Lancaster, PA 17601

Justin L.

Job Details: 07/05/2022

As per previous visit was able to access unit and replace part. Tested unit and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Hummelstown, PA 17036

Justin L.

Job Details: 07/05/2022

With the help of AS was able to access unit and replace the bulb. Tested unit and unit now checks good no further work needed. Collected remainder of labor.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Thurmont, MD 21788

Brian R.

Job Details: 07/05/2022

cx complaint is freezer was freezing up and back wall had ice on it. unit is in RV Camper. unit was shut down and all power off and unit warm and melted down. units is in shell and cant be moved out. tested and checked what we could but with unit shut down and not running and warm to tahe temp readings on anything and compressor. went over unit with service tech who checked unit in and will order parts needed. unit is defrosed and RV is shut down. will replace parts and theuy will need to turn unit back on to see how unit does.as soon as parts are in office will schedule.; ordrng 1 W11371382 (Control) and 1 W11502499 (Harness) and 1 W10316760 (Temperature Sensor) and 1 TemperatureSensor (Thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Alexandria, VA 22308

David J.

Job Details: 07/05/2022

Cx complaint unit wont turn on. Inspected unit and found nothing on the control panel is working. Tried resetting breaker but nothing happened. Spoke with Cx when arriving and explained we will still have to charge for service call and labor but parts will be covered under extended part warranty. Cx is very unhappy with unit. Cx is going to call kitchen aid because this is technically the 3rd time out to this unit. Once by previous owner of house. Shes going to see if kitchenaid can do anything more for her cause she doesnt want to be doing this every 6 months.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Arnold, MD 21012

Kevin P.

Job Details: 07/05/2022

unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit intermittently not turning on at console. ordering fascia 1 @ trbls; ordrng 1 W11413566 (fascia)

We serviced a

KITCHENAID DRYER

Model WED560LHW2

Near Tysons, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint DRYER noisey. Level unit & test w/o & with some large towels. Drum not round > JJ; ordrng 1 W10508188 (drum incl seal & bearing) and 1 W11234001 (motor-drve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Newport News, VA 23602

Justin W.

Job Details: 07/05/2022

installed element unable to test due to unit not installed. inspected unit to find no visible signs of failure. unit should work as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JCD2389DTB

Near McLean, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint FRIGE ice dispense doesnt work. Replaced ice enclosure & test ice cubed / crushed / cubed / crushed dispenses > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Shepherdstown, WV 25443

Danny R.

Job Details: 07/05/2022

called tech line made report its running today . tech line docmented and gave me a sr 7733348480 and said call back it if comes back .; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW6400SW3

Near Alexandria, VA 22308

David J.

Job Details: 07/05/2022

Cx complaint of a ol code. Spoke with Cx when entering home and explained we did not have any of his contract information from Best Buy. That he would need to contact them and have stuff sent over to us. Cx was not going to pay for service call cause he swears he has it. Tried to wait while he called Best Buy but he could not get a hold of anybody. He will call us once he figures out what hes going to do.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Samuel R.

Job Details: 07/05/2022

construction site is closed.no one onsite.; snapped 1 QuickPics

We serviced a

KITCHENAID COOKTOP

Model KCES950HSS00

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

"Was sent out by kitchenaid to document the opening of the counter for a replacement cooktop. Called kitchenaid and documented measurments with them, job is complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Ephrata, PA 17522

Justin L.

Job Details: 07/05/2022

Cx complaint unit not working or powering on. Was able to access unit and found that the unit was getting 120.4VAC but wouldnt power on. Entered into diagnostic and found codes F6E2 UI cant hear ACU and F2E1 Stuck Button.Attemped diagnostic cycle but unit unresponsive. Quoted cx for repair and collected for service call only as cx wants to buy a new unit. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/05/2022

"cust states unit still dripping, but not until time has passed after dispensing. saw water drops in drip tray under dispenser. reordering valve, also ordering seperator and fitting.; ordrng 1 W11546685 (valve) and 1 W11423787 (seperator) and 1 W11163765 (fitting)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near New Market, MD 21774

Brian R.

Job Details: 07/05/2022

cx complaint is rail on right came apart and rack was falling and pieces are broke and rack was showiung rust spots. new rack was sent and he threw out old rach with adjuster things on it. per s code rail part and labor to do job and rack covered and cx will pay for other parts. gave cx quote for today as hes calling in about unit.; ordrng 1 W11259786 (Right Rail) and 1 WPW10588164 (Adjuster Housing 7.67) and 1 WPW10588165 (Adjuster 48.59) and 2 WPW10250160 (Clip 42.27)s and 2 WPW10546503 (Rack Adjuster 29.53)s and 2 WPW10195839 (Rack Adjuster 36.04)s and 2 WPW10195840 (Clip 33.01)s and 2 WPW10250162 (Cover 4.85)s and 1 WPW10340542 (Spray Arm Manifold 80.82) and 1 WPW10448645 (Spray Arm 42.29)

We serviced a

IKEA RANGE

Model IEL730CS2

Near Fairfax, VA 22031

Christian C.

Job Details: 07/05/2022

Cx complaint front right burner does not turn off at any dial. Unable to replicate issue. Called safety. SR#7733965894. Ordering switches for both front burners. W10857622-none in stock at both upper marlboro and whirlpool. Cx paid in full. Unit has 5 year manufacture warranty through Ikea.; ordrng 1 W11162115 (RF burner switch) and 1 W10857622 (LF burner switch) and 1 W11116868 (knob)

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