Service History 105 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 10/25/2023

"Replaced encoder, unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model kdte204kps2

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 10/25/2023

"replaced sump asm, valve and control. tested unit with it pulled out, no leaks, no errors came back. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, Maryland 21702

Drew B.

Job Details: 10/25/2023

replaced with updated heater and now checks good... good frost pattern.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Frederick, Maryland 21702

Drew B.

Job Details: 10/25/2023

replaced all parts tested unit heats and checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/25/2023

"CX complaint unit not drying properly.Ran test mode, no errors. Ran test cycle, the unit filled, washed, drained as designed, and the heater turned on. Inspected connections on heater and control board, and confirmed 120V supplid to the heater. Unable to eplicate any issue with dry cycle."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Dillsburg, Pennsylvania 17019

Andrew S.

Job Details: 10/25/2023

Cx complaint is that the unit is not spinning. Upon arrvial I found that the motor is coming on and it is heating but the drum is not turning. I accessed the drum and found that the belt has worked its way off of the pulley. I also found that the belt is frayed in several areas. I was able to replace the belt and tested the unit. it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 10/25/2023

"Cx complained the unit did not cool. Inspected the unit and found no frost pattern on the evap (see pic). Entered step 4 and turned the compressor on to make sure it is running and it is. Unit needs sealed system work. 3 job count. Unit needs new compressor, drier and evap; ordrng 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 12002730 (evap)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMHW00

Near Boiling Springs, Pennsylvania 17007

Andrew S.

Job Details: 10/25/2023

Cx complaint is that the unit is still leaking when the ice maker is filling. Upon arrival I found that the ice maker was able toharvest. How ever I found that the ice cubes are bridged together at the rear of the ice maker to the point that they are taking the shape of the rod above the tray. I found that the water is leaking at the rear when filling now. I was able to level the ice maker by adjusting the screws. Cx stated that the valve was recently replaced as well. Unit is functioning as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Taneytown, Maryland 21787

Drew B.

Job Details: 10/25/2023

replaced tested full operations checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Germantown, Maryland 20874

Julian H.

Job Details: 10/25/2023

CX complaint about neither area cooling properly found temps on arrival RC50* FC23* also found an vefrost on the back steamed back put unit on forced defrost checked power to heater and got 0vac test resistance on heater 31oh issue with main control board CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11196400 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Midlothian, Virginia 23112

John P.

Job Details: 10/25/2023

CX complaint unit making loud noise checked unit found noise coming from evaporator fan motor vibrating adjusted placement of motor which stopped vibrating noises if CX calls back will need fan motor and blade

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/25/2023

Cx complaint is unit seeing the foam coming out the top right hand side of RC confirmed issue tried to remove some put cx still isn't Satisfied ordering door ; ordrng 1 LW11091610 (Rc door) and 1 W10355582 (Gasket) and 1 W11223753 (Logo)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 10/25/2023

installed new valve and tested unit. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Chester, Virginia 23836

Chris B.

Job Details: 10/25/2023

cx comp unit will condensate within rc and fc insp unit found temp set to 39 in rc and set to 0 in fc found rc temp at 39 degrees and fc temp at 1 degree found unit door are sealing with slip paper test found unit working as desighned called tech line spoke with johnathan ran unit threw diag mode he stated there is no fix for thsi atm and service pointer is worked on and will be updated on SM by WP enginerring team

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 10/25/2023

cx comp unit will not get clothes fully wet insp unit found no errors stored watter flow to and from valves very good started load with cx advsied cx on use and care tested unit working as desighnedt4

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Baltimore, Maryland 21207

Emmanuel R.

Job Details: 10/25/2023

"Cs unit is seeping water from the dispenser, confirmed complaint. I found the seals on the cold water valve no longer seals off the water, replaced water valve and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 10/25/2023

"Replaced evap fan with harness, and Fc door rails. When i removed evap cover ,evap had no frost pattern compressor running and temps are @25 in the fc. Sealed system job. 3count compressor ,evap and drier.; ordrng 1 W11574734 (compressor) and 1 W11506635 (process) and 1 W11109499 (drier) and 1 W11598434 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Aylett, Virginia 23009

Thomas B.

Job Details: 10/25/2023

"Removed and replaced the fan motor, blade, thermistor, and the heater tested and inspected for proper use unit now functions Normally"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Midlothian, Virginia 23114

John P.

Job Details: 10/25/2023

CX complaint oven temperature too low off by 25° cycle the oven at 350° recorded temps found the average at 356 unit has been off set to make 5° hotter explained to the CX CX had me set back to zero unit working as designed320 drop after pre heat385326390324392324

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Arlington, Virginia 22206

Jason A.

Job Details: 10/25/2023

CX complaint WASHER not draining. Found plastic sections coming off tub cover & clogged drain pump. See SDpics. Cleared drain pump & ran components test to fill & drain. NO LEAKS > JJ; ordrng 1 W10882109 (tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Stafford, Virginia 22554

Robert W.

Job Details: 10/25/2023

"CX Complaint is the unit lights are out. Inspected unti and found lights out in RC and FC unit is cooling the dispenser isnt working either, Found the pantry UI out disconnected harness and lights came back on and dispenser is working. Ordering LED, Doorgasket and harness.; ordrng 1 W11462342 (Led IM) and 1 W10846057 (Door gasket)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near New Castle, Delaware 19720

Taylor F.

Job Details: 10/25/2023

Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump and harness. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Catonsville, Maryland 21228

Justin S.

Job Details: 10/25/2023

the unit is making a lot of noise in spin and agitate. found the noise is from the slider. replaced the slider and tested. the unti si now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10734521 (slider)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 10/25/2023

Removed Ice from the Suction Line at the Compressor. I then. Removed all Freon from the unit. Pulled a Deep Vacuum. Filled the unit again with 4.50 Oz's. Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rohrersville, Maryland 21779

Ricardo S.

Job Details: 10/25/2023

"Cx complains that the ice dispenser works on crush only, inspected unit.. the auger motor receives 120vac, but the dispenser solenoid not working properly and makes noises. connections cks ok.. order parts; ordrng 1 WP2152713 (solenoid) and 1 w11671282 (auger motor j/k)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Manassas, Virginia 20110

Richard B.

Job Details: 10/25/2023

"CX complant. No ice, Inspected unit and found test 56 lost home position. Found unit wont harvest , Test 36 good air from fan , CX owes 110 labor on return for labor to install ice maker. Further work needed.. not in stock RB; ordrng 1 W11658802 (ice maker 152.16)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 10/25/2023

Cx complaint unit leaking. Was able to access unit and operated dispenser to find low flow but once filter removed pressure returns. Entered diag and put icemaker through harvest and fill and found leak at connector at door. Was able to correct and test to verify leak. Unit no longer leaks no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 10/25/2023

"Per previous diag I was able to access and replace the control, upper harness and infinite switch. i then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/24/2023

Customers complaint is loud noise when agitating. Customer had recorded the noise and found it sounded gearcase related. NTo part.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/24/2023

Customer complaint is door open error keeps popping up even in the middle of heating. Found right side of the inner door assembly does not fit tightly. NTO part.; ordrng 1 W11684570 (inner MW door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/24/2023

Customers complaint is leaking into the bottom of the FF compartment and difficult to open pantry drawer. Fixed pantry drawer issue and found the water was leaking out the front of the icemaker. Tilted the unit back all check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Aynor, South Carolina 29511

Paul F.

Job Details: 10/24/2023

Customer complaint is unit not washing. Found the wash motor is not working. NTO part.; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL RANGE

Model RF263LXTQ3

Near Loris, South Carolina 29569

Paul F.

Job Details: 10/24/2023

Installed new switch. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/24/2023

Customers complaint is installers could not install the icemaker becuase the fill tube was not long enough. Need to order fill tube extension.; ordrng 1 WP2174755 (fill tube extentsion)

We serviced a

MAYTAG WASHER

Model KRFC300ESS01

Near Germantown, Maryland 20874

Julian H.

Job Details: 10/24/2023

CX complaint about unit making a clicking noise tested on both agitation & spin found that clicking sound come from belts loose need parts; ordrng 1 12112425 (belt set-maytag)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Woodbridge, Virginia 22192

Richard B.

Job Details: 10/24/2023

CX complant. Temps in fridge too warm. Inspected unit and confermed issue. Temps in fresh food compartment are at 40 degrees with temp turned to coldest. Ordering referigerator thermister. Further work needed. In stock .RB; ordrng 1 WPW10384183 (thermister)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, Virginia 23234

Chris B.

Job Details: 10/24/2023

cx comp unit will not spin out clothes insp unit found f0e9 off balance pause was only code stored ran unit threw test found valves drain pump shifter and motor working as desighned did find obstruction in wash plate removed obstruction started a comforter on bulky cycle stayed with unit for complettion of bulky cycel unit wroking as desighned if cx calls back must inform of sc charge if nothing is wrong with unit unit working as desighned unit spun out comforter and completed cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 10/24/2023

As per previous visit was able to access unit and replace parts. Set defrost to 8hr and watched icemaker harvest and fill. No further work needed

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 10/24/2023

"replaced hinges and lever kit, oven door still not closing properly. called techline, spoke with chris was advised info has been documente and to direct cx to cx care with sr#. directed cx to cx care with sr#"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Norfolk, Virginia 23518

Zachery R.

Job Details: 10/24/2023

"replaced door, fluffed gasket, tested, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model EV170NYLQ00

Near Takoma Park, Maryland 20912

Sherwood

Job Details: 10/24/2023

cx complaint freezer not cooling and knocking. arrived and found compressor not on. called ss tL ran through some testing and advised cx will need compressor due to knocking and both tstat and timer. cx will call in if they wish to proceed with repair.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Washington, District of Columbia 20012

Sherwood

Job Details: 10/24/2023

cx complaint not working. arrived confirmed issue whirlpool sent her a control installed control. unit fills but doesnt go through wash cycle. also gave error codes f7e4 f6e3f7e3. found slider defective used part from van. cleared codes ran service diag. unit is working as designed now; used 1 w10734521 (slider) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Richmond, Virginia 23236

Chris B.

Job Details: 10/24/2023

cx comp unit will not drain insp unit found obstruction in drain line at garbage disp removed obstruction tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, District of Columbia 20011

Sherwood

Job Details: 10/24/2023

cx complaint f3e2. arrived confirm error code. called TL ran through some testing advised replacing pressure hose. and notice valve to cut cold water off is defective. TL advised cx to get it repaired.; ordrng 1 WP353244 (hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS06

Near Beltsville, Maryland 20705

Leon

Job Details: 10/24/2023

"The complaint was that unit wasn't cooling at all. Confirmed the issue, saying no froze pattern on the evibrator and both Sections of the fridge. We pulled the unit out and hurt the compressor running. Did a Amp check which was about 1.35 amps then we when to test 38 and turned the cooling up to 100% and only got about 45-50 watts with compressor turned on called sst jj told him the findings was Is instructed to order a compressor and couplers Also, the unit may need a nitrogen test. Just to confirm that it's no leaks in the unit.; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Drier) and 2 W11504445 (Couplers)s and 2 W11506623 (Couplers)s and 1 W11504431 (Couplers) and 2 W11504415 (Couplers)s and 2 W11506621 (Couplers)s and 1 W11565768 (Evaporator FC) and 1 W11567406 (Evaporator RC) and 1 W11504450 ((capillary Tube To Evaporator) and 2 W11506619 (Couplers)s"

We serviced a

JENN-AIR RANGE

Model JDS1750FS1

Near Silver Spring, Maryland 20901

Leon

Job Details: 10/24/2023

Client was getting a error code F2e1 We checked all the buttons. Nothing seemed to be stuck but the cancel button tried to reset the cables but nothing changed ordering UI; ordrng 1 W11039015 (Control)

We serviced a

KITCHENAID DISHWASHER

Model kdte204kps1

Near Chesapeake Beach, Maryland 20732

Shane B.

Job Details: 10/24/2023

"cx complaint is the unit not draining. when i arrived unit was full of dirty water. i ran drain pump but heard no noise. can feel pump vibrating but not spining. checked for codes and found F9E1, F8E4. removed all water. and removed drian pump. nothing blocking pump. ran pump with it off the unit and sometimes it spun, sometimes it did not. replaced with preIDed part and ran service cycle. unit completed cycle with no issues. drianed properly. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Prince Frederick, Maryland 20678

Shane B.

Job Details: 10/24/2023

installed door switch and leveled doors for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 10/24/2023

"Cx complaint icemaker didn't produce any ice. Accessed icemaker and attempted to jump, the bail arm didn't raise on its own, only when turning gear manually. Replaced icemaker using pre-id parts and had same result. Removed assembly and found the connection OL . Ordering harness, once available contact cx to reschedule; ordrng 1 W11548538 (icemaker harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PB01

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 10/24/2023

the unit was unplugged and in the shop when i arrived. found the compressor activates. replaced the compressor and the evaporator and vacuummed the system down. filled to weight and checked for leaks. the unit is now beginning to cool good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, Virginia 22003

Jason A.

Job Details: 10/24/2023

"CX complaint FRIDGE water dispense slow with / w/o bypass. Replaced reservor filter assym. Same flow. Checked water incoming & good flow. RH pantry & RC right door bins are broken, Gave CX part#s so they can order. Tighten door handles. FC bulb is out - CX will replace > JJ; ordrng 1 WP12956105 (Dual valve RC) and 1 WPW10270395 (smart valve inlet)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Washington, District of Columbia 20018

Sherwood

Job Details: 10/24/2023

cx complaint leaking. arrived installed tub. tested for leaks after re

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 10/24/2023

"Cx complained the unit did not cool. Inspected the unit and found that the compressor comes on, draws too many amps, and then turns off. Unit needs new compressor, evap and drier. 3 job count. Sealed system tech required.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11546692 (evap) and 1 W11506620 (coupler)"

We serviced a

KITCHENAID FREEZER

Model KBFS20EVBL10

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 10/24/2023

Cx complained of frost in the freezer. Inspected the unit and found minimal frost on the front of the cabinet near the ice maker and light switch. The door is pulling shut and there seems to be no gaps in the gasket. Applied silicone around the cabinet to seal any potential air leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Georgetown, Delaware 19947

Michael E.

Job Details: 10/24/2023

"CX complaint: no cooling. Tested and verified complaint. Unit has 120vac but compressor not starting. Ordering compreoosr, evap, coupler and drier. 3 count and SS tech needed per FR. Cannot reschedule due to SO part.; ordrng 1 W11547313 (compressor) and 1 W11504416 (loc ring) and 1 W11504431 (loc ring) and 1 W11506621 (loc ring) and 1 W11506635 (coupler) and 1 W11550396 (evap) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chesterfield, Virginia 23838

John P.

Job Details: 10/24/2023

"CX complaint unit making horrible noise at end of cycle, CX has video appears slider is dropping out and unit sounds horrible ordering control and motor. Error code F6E3; ordrng 1 W11624943 (Control) and 1 W11195971 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a noise in the Freezer Section. Ran Service Diagnostics on the unit. Ran Service Test 3 - Ran Motor and Damper Test. No unusual noises coming from the unit in this Test. Ran Service Test 4 - Compressor Test. No noise. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 10/24/2023

CX COMPLAINT THE CENTER BURNER RANDOMLY STARTED CLICKING FOUND THE SPARK MODULE SHORTED CHECKED THE HARNESS NO ISSUES THERE NEW MODULE NEEDED $429.45 PAID IN FULL; ordrng 1 W11565127 (Spark Module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 10/24/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS00

Near ,

Orbie

Job Details: 10/24/2023

"cx complaint unit not cooling. verified complaint. unit has frost built up at RC evap. evap cover came apart on me during removal. found faulty thermistor. called office, advised to order cover, thermistor covered under 1 yr warranty. got unit up and running for return visit.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx986sihz03

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling. Checked the Refrigerator section. I'm getting 38.6 Degrees . Checked the Freezer Section. I'm getting 2.1 Degrees . I then checked the Compressor. Ohmed out the Compressor Pins 1 to 2 = 9.3 Ohms. Pins 2 to 3 = 8.8 Ohms. Pins 3 to 1 = 11.4 Ohms. Wattage is reading 156 Watt's. Unit is making Ice. Unit is cooling. Called Whirlpool Techline.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Lorton, Virginia 22079

Richard B.

Job Details: 10/24/2023

CX complant. Water pulsates when dispensing regardless of filter used. Inspected unit and found water dispenses pulsating when filter is inserted in filter head . Removed filter and used a filter bypass wnd water dispenses fine. Unit willl need a filter head to correct issue. CX paid by check . in full. RB; ordrng 1 W11346622 (filter head 90.00)

We serviced a

JENNAIR OVEN

Model JJW3830DS02

Near Burke, Virginia 22015

Richard B.

Job Details: 10/24/2023

CX complant. f2e1 error code. Inspected uni and found F2E1 error code rturns after cycling circuit breaker. Quoted CX price to replace console . CX paid in full. Not in stock. Further work needed. RB; ordrng 1 W11232121 (console 1355.31)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Parkton, Maryland 21120

Bernard M.

Job Details: 10/24/2023

"Replaced icemaker per previous tech, ran test and it harvested then filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Silver Spring, Maryland 20904

Leon

Job Details: 10/24/2023

"The complaint was the unit wasn't cooling. And the refrigerator site confirmed it, isswe seen the bottom of the evaporator and the freezer was completely iced over. And we've seen that the airway going to the refrigerator was completely blocked with ice. We removed the ice, then try to put the unit in diagnostic mode, but when we put it and diagnosed mode, the unit immediately started to shoot portraits and tried this multiple times with the same result, so we call Whirlpool technology.The tech line worker said the client wouldn't need a new control in a new u I Went over pricing with client, they said they will call back within 30 days if they want the work done.; ordrng 1 W11449482 (Control) and 1 W11518204 (UI)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Mayo, Maryland 21037

David J.

Job Details: 10/24/2023

Cx complaint of improper flame in center burner. Came out today and removed unit and turned off gas and disconnected power. Removed lid and replaced gas valve and 2 lines going to orfice holder. Using a gas sniffer made sure no fuel was leaking anywhere. Tested with customer and found everything worked good. Then after center burner got hot the motion of simmer to medium the burner would pop and make a static noise. But if you kept turning the noise would go away. Called Techline and explained to them. They are stating that its caused by the propane and regulator at the tank. No on the unit. Sent two videos to Techline showing a normal sweeping motion and going slow when the noise is caused.That its working as intended and no further work needs to be done. Unit is working as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708M

Near Fairfax Station, Virginia 22039

Richard B.

Job Details: 10/24/2023

"CX complant. Noise from fridge. Prior diagnosis found unit needs ice container. Auger motor and UI. part for jumper wire was broken and not usable. Installed all parts and tested unit. Working as esigned. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Elkridge, Maryland 21075

Alexander D.

Job Details: 10/24/2023

"replaced control, start device and run capacitor. tested unit. advised cx to allow 2days for temps to adjust and call back if issue persists"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 10/24/2023

replaced the valve and ran diagnostics and started a cycle without seeing the unit leak. added high loop on drain line. found something has spilled under the sink but not seeing any leaks there. the unit is now good

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 10/24/2023

replaced the control and ran the diagnostic cycle. the unit is spinning blowing and heating good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model WDTA50SAKZ1

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 10/24/2023

9-2 8-4 customer stated that the unit was giving a leak error. verified issue and ran tests and fnd no leaks.. customer to monitor with bottom panel removed for a few days

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Parkville, Maryland 21234

Shane M.

Job Details: 10/24/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Dundalk, Maryland 21222

Dustin F.

Job Details: 10/24/2023

"CX complaint: washer wont workInspected unit, confirmed CX complaint. Ran calibration cycle then test cycle. no codes displayed or saved. unit now works as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dundalk, Maryland 21222

Dustin F.

Job Details: 10/24/2023

"replaced suspension, calibrated and tested unit. unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Dundalk, Maryland 21222

Dustin F.

Job Details: 10/24/2023

"CX complaint: washer wont workInspected unit, confirmed CX complaint. Ran calibration cycle then test cycle. no codes displayed or saved. unit now works as intended."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, Maryland 21043

Alexander D.

Job Details: 10/24/2023

"replaced main control, orion board, side ui and front ui. tested unit. unit powered on, compressor and fans started running. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Nottingham, Maryland 21236

Dustin F.

Job Details: 10/24/2023

"CX complaint: unit making loud screeching noise.Inspected unit, found unit has bad idler and ceasing rollers. Ordering new rollers and idler pulley for return visit. contacted office scheduled 10/30/23; ordrng 1 WP691366 (idler pulley) and 4 WPW10314173 (roller)s and 4 WPW10512946 (roller clips)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Ellicott City, Maryland 21042

Alexander D.

Job Details: 10/24/2023

"cx complaint unit shaking and banging around alot. inspected unit, still have f7e7 error stored. autotest runs good. found unit leaning to the right a little. suspension checks good, no play in basket. no oil leaking from gearcase but there is a little play in it. releveled unit. autotest ran good again. ran drain and spin small load of wet towels and one sheet, all cx had. no unusual noises. unit shook a little but it seemed normal for the load i had in it and got better once it balanced out load. unit is now working properly. if cx calls back, i would replace gearcase, splutch and belt."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near White Hall, Maryland 21161

Bernard M.

Job Details: 10/24/2023

"Cx complaint unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Ran test cycle and after filling the pump activated but spray arms wouldn't rotate. During test cycle the pump would work intermittenly, shut of then come back on mid-cycle. Unit drained and heating element came on at end of cycle. Ordering pump and will use control on return. Once available contact cx to reschedule; ordrng 1 W11025157 (pump)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Ellicott City, Maryland 21042

Alexander D.

Job Details: 10/24/2023

"replaced blower wheel. tested unit, no unusual noises. unit is now working properly"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Baltimore, Maryland 21214

Dustin F.

Job Details: 10/24/2023

"CX complaint: frost in FC and water leaking down on to RC top shelfInspected unit, found possible bent/warped frame. Contaced WP TL spoke to Austin, sent pictures and confirmed mullion part of frame is bent and bowed out. unit setup for pex review"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Baltimore, Maryland 21218

Dustin F.

Job Details: 10/24/2023

"Replaced Valve, watched unit when calling for fwater for 10 min and cofirmed no leaks present. still had limited water flow to unit. was unable to turn off water fully to DW via CX turning off shutoff and MAIN shutoff. when we shut off main it turned off water briefly then came back on on its own. Used bucket of water to confirm Units function, Unit is not getting water from supply. advised CX to contact licensed plummer to check water flow and pressure to unit."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Glen Arm, Maryland 21057

Shane M.

Job Details: 10/24/2023

cx complaint the unit isnt getting any hot water found water lines reversed. fixed this issue. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Phoenix, Maryland 21131

Shane M.

Job Details: 10/24/2023

cx complaint the unit iis leaking from front door. found leaking from right side of door. replaced bottom door seal & gasket. no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 10/24/2023

installed new seals and handle . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Westminster, Maryland 21157

Brian R.

Job Details: 10/24/2023

cx complaint is door finish is starting to chip away o left FF door where ice and water plate is. she also said said maker stops making ice at times.unit set to 38 and -2. took temp readings of -9 in freezer 31 in fridge 1 through ice maker. test 56 showed E0. ran tests and ice bin is full. believe fill tube is freezing at times and not allowing unit to make ice. bumped temps up some and will order parts needed. as soon as she gets door she will call to schedule.; ordrng 1 W11224256 (Control) and 1 W11636543 (UI Black) and 1 W11518741 (FF L Door) and 1 WPW10400887 (Drip Tray)

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 10/24/2023

cx complaint unit is not heating on backe.inspected unit and coudl confirm cx complaint.found no error codes.ran bake cycle and found ignitor not coming on.found ignitor to be OL.unit will need a new ignitor cx owes 110 for labor.WPW10324262; ordrng 1 WPW10324262 (ignitor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Richmond, Virginia 23237

John P.

Job Details: 10/24/2023

CX complaint unit not working checked unit found error code for diverter motor found wire not seated into Diverter motor seated wire tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, Virginia 23234

John P.

Job Details: 10/24/2023

Installed sump tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gloucester, Virginia 23061

Orbie

Job Details: 10/24/2023

"cx complaint unit not cleaning dishes. checked unit found f4e3 (motor not running) f7e1 (element no heat). ran unit through test. unit fills, doesn't pump but drains. replaced sump and motor. tested unit again. working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 10/24/2023

"Cx states water not dispensing, not making ice, has replaced filter. Tested and confirmed, water will dispense for a second then shut off. Went to pull unit found front right wheel broken. Ordering front right roller, left filter head w/ cx.; ordrng 1 WPW10515762 (roller)"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Woodstock, Virginia 22664

Ezra M.

Job Details: 10/24/2023

"glass cooktop failed, will need new cooktop; ordrng 1 W10877558 (cooktop)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GP0

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 10/24/2023

"cx complaint upper rails seperating, checked unit, verrified complaint, also found f9e1 diverter code, leak from diverter, s code covers rail replacement P&L, replaced rails. ordering sump and motor to complete repair.; ordrng 1 W10899563 (pump&motor (expart))"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Jessup, Maryland 20794

Israel R.

Job Details: 10/24/2023

Cx complains not operating - electric dryer - has power (lights on)- won't start installed rollers and new ntimer tested unirt back to normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Silver Spring, Maryland 20901

Davonte

Job Details: 10/24/2023

"cx complained unit not cooling, previous tech confirmed cx complaint. installled evap cover, after installing unit starteed cooling. unit is now working as should"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Richmond, Virginia 23226

Joseph D.

Job Details: 10/24/2023

Replace failed inlet valve and unit flowing properly no other issues detected running as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Richmond, Virginia 23233

Joseph D.

Job Details: 10/24/2023

Customer complaint unit not cooling confirmed complaintfound loose wire at heater connection causing unit to not defrost reseated heater wire and unit defrosting melted ice and no other issues detected leveled

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Brentwood, Maryland 20722

Sherwood

Job Details: 10/24/2023

`cx complaint washer doesnt turn on. arrived installed control. tested unit is now working as desgined. repair complete.

We serviced a

KITCHENAID OVEN

Model KGSK901SSS02

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 10/24/2023

"Cx states oven not heating. Tested, oven will heat, occasionally cooling fan will stop, lights won't turn on, valve won't open, not giving any errors. Will start working again after a few minutes. Says unit has given sensor error before, only saw saved F2E1. Valves tested good, spark module good, ordering control board. Please schedule with other PO; ordrng 1 WP9762774 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS3

Near Churchville, Maryland 21028

Neil H.

Job Details: 10/24/2023

REPLACED ALL THE PARTS ONLY ISSUE NOW I HAD TO ORDER THE RR ORIFICE AND RF ORIFICE AND HOLDER; ordrng 1 W11485871 (RR ORIFICE) and 1 W11557816 (Orifice Holder Assembly (15k) (right Front)) and 1 W11428753 (RF ORIFICE)

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