Service History 105 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 10/25/2023

Per previous tech I was able to access the unit. I had to split the washplate to remove it. i then replaced the gearcase and all related parts. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 10/25/2023

"Cx complaint is that the unit is freezing items in the Left crisper drawer. Upon arrival i found that the cx had put a 1lb pack of ground beef in the crisper the night before and the bottom of the burger was frozen on arrival. I entered diag and found no stored error codes. I then tested the thermistors in diag and found RC 35, FC 8, FC Evap Thermistor 32, Amb 32 and the cc at 8. I also took temp readings with my thermocoupler and found that the Rc is 33/34 degrees and the FC is at 5 degrees. Unit is set at 5 for LH FC, 0 for RH FC and 39 for the RC. I also ran test 41 and found that the damper is functioning. I called TL and informed them of my findings. TL is submitting the unit for product review. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bristow, VA 20136

Demonte S.

Job Details: 10/25/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS00

Near Severna Park, MD 21146

Alexander D.

Job Details: 10/25/2023

"replaced both hinges. tested unit, door not popping off and cx agrees it feels much better. unit is now working properly"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958FEZ01

Near Cheverly, MD 20785

Samuel R.

Job Details: 10/25/2023

replaced ice maker and tested unit now cycling properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Alexandria, VA 22315

Davonte

Job Details: 10/25/2023

"cx com-plained unit was giving f6e1 erroe code, confirmed cx complaint fter inspecting unit. no response to user interface. replaced ui control, unit is now working as should"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Norfolk, VA 23505

Zachery R.

Job Details: 10/25/2023

"cx complaint unit unresposive, checked unit, unit has 121vac supplied to acu, acu sending 5vdc to ui, come to find defective ui, quoted cx. cx stated they have an extended warranty and they'll pay the service fee but will call whirlpool about overlay."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Virginia Beach, VA 23452

Austin D.

Job Details: 10/25/2023

cx complaint the unit is not cooling. repalced all parts and put the unit in a pressure test. unit passed. vac the system and added r134a to the system. checked pressures and unit is runninga s designed. low side hovering between 5-7. unit is good to go. advised cx to monitor the unit for 24 hours and if the issue persists to please call us back. cx agreeed.

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Hampton, VA 23664

Justin W.

Job Details: 10/25/2023

cx complaint unit noisy. checked unit to find noise describing is agitation. found no error codes. unit currently working as designed. advised cx to monitor and call back if unit stops cleaning clothes properly. cx agreed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/25/2023

"cx complaint unit throwing error code , checked unit and found long drain error . tested unit and found proper vac going to drain pump but drain pump DOA . not allowing water to be pumped oout . ordering new drain pump for repair to unit .; ordrng 1 W11412291 (drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/25/2023

"replaced sensor, ran test mode.. everything cks ok heater recieves 120vac, dw cks ok"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Chesapeake, VA 23320

Branden R.

Job Details: 10/25/2023

cx complaint range not correct temp set preheat to 350 beeps on 325 after preheat is done checked unit and found temp sensor not ohming out on range . replaced with pre id and tested unit is now running as designed and cycling at proper temp . cx agreed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Leonardtown, MD 20650

Shane B.

Job Details: 10/25/2023

"cx complaint is the unit not spinning and displaying F7E1. when i arrived unit was not hooked up to power or water. checked for codes and found F7E1, F7E7, F0E2, F0E3. cleared codes. ran service cycle. during agitation the entire basket tried to turn. during spin only the wash plate turned. i replaced actuator with VS part. tested unit. it worked properly. ran calibration cycle. unit is working as designed.; ordrng 1 W11481722 (actuator VS SB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Virginia Beach, VA 23451

Austin D.

Job Details: 10/25/2023

checked the unit and found that the fan motor was defective. if you wiggled it the motor would come on for a momet. replaced the fan motor and tested operation. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Annandale, VA 22003

Lloyd B.

Job Details: 10/25/2023

Cx complained the unit did not power on. Inspected the unit and found thermal fuse was open. Installed new fuse. Cx will get vents cleaned. Explained to do so prior to use. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Waldorf, MD 20602

Leon

Job Details: 10/25/2023

Replace parts Tested water multiple times no leaks.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 10/25/2023

Cx complaint is that the unit is leaking from the front. Upon arrival I found that the bellow has failed in the center of the gasket. I am ordering the bellow. I was able to set the return visit for Monday 10/30 AM prefrence; ordrng 1 W11314648 (Bellow)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Nokesville, VA 20181

Demonte S.

Job Details: 10/25/2023

"Inspected the unit. Found that the cx is saying that the Washer is Leaking black substance on the floor. Checked under the unit. Found that the Gearcase seal has popped. ( I advised the cx to not use the unit. Until all parts has been replaced. ) Unit will need the Gearcase , Motor, Clutch, Splutch & Stator Rotor. ( Any questions please check Sd Pictures.) 2 count Gearcase job. ; ordrng 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10915700 (Whirlpool Washer Motor Stator) and 1 W10734521 (Whirlpool Washer Clutch) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W10915701 (Whirlpool Washer Motor Rotor) and 1 WP356138 (Whirlpool Washer Spring Tension Hose Clamp)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Leonardtown, MD 20650

Shane B.

Job Details: 10/25/2023

installed ordered parts. cx said she wants to install screes on the supply valves so she asked that i leave the water turned off. tested unit. its working as designed.

We serviced a

JENNAIR COOKTOP

Model JGD3430GB05

Near Woodbridge, VA 22193

Demonte S.

Job Details: 10/25/2023

Inspected the unit. Found that the cx is saying that the Cooktop is still clicking after you ignite the Right Front Burner. Checked the Switch Harness. Switch Harness is in the right position. I then checked the voltage to the unit. I'm getting 122.1 volts. Installed new Spark Module. Tested all Burners to the unit. No clicking. Unit is working as Designed. If the cx calls back order the Right Front Ignitor = W11684565. Don't go without parts. ( any questions please check Sd Pictures. )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21702

Drew B.

Job Details: 10/25/2023

repoalced parts and pulled 30 in vac held 20 mins then filled with 56g of r600.. allow time to cool.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bowie, MD 20715

Shawn D.

Job Details: 10/25/2023

arrived appliance land guy here he said unit has eben installed in place for a month now and unut flooded apartment from water valve showed me video of water valve leaking bad. construction lady in here also said possible plumbing work was done in that room that day.CX COMPLAINT UNIT FLOODED APARTMENT. i inspected unit and was already pulled out turned water on for a second and confimred leaking from valve its self could be cracked or coming apart snapped pic. building has damage and applianceland guy has pic of all damage. unit needs a new water valve to fix the issue; ordrng 1 W11455388 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Norfolk, VA 23503

Zachery R.

Job Details: 10/25/2023

"cx complaint doors dented and water forming on fc gasket, checked unit, adjusted fc door to prevent moisture build. advised cx to monitor unit and iff water is still forming on fc gasket call back with job number. also advised cx to call VIA office once doors arrive.; saved tckt"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NRTS1

Near Hampton, VA 23669

Justin W.

Job Details: 10/25/2023

replaced recirculation pump and tested unit seems to be working as designed. advised cx to call back if ice is not produced in 24 hours.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near College Park, MD 20740

Israel R.

Job Details: 10/25/2023

"cx complained thet the unit was over frosting in the evaporator when the first recived the unit we found the unit wasnt getting cold at all after being on for a week.found no frost pattern on evap pulled unit .compressor is on no frost patternt unit has a leak . unit needs sealed system . ordering compressor ,drier ,and couplers and evap .; ordrng 1 W11582592 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11506619 (coupler) and 1 W11562258 (evaporator) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier tube) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Herndon, VA 20171

Richard B.

Job Details: 10/25/2023

"CX complant. Microwave is louder than last microwave. Inspected unit and found microwave heating correctly. Found microwave hanger screws installed correctly and tight. when pushing on right side of cabinet , Noise is slightly subduded. advised CX he could wedge something like cardboard between cabinet and side panel to subdue sound but microwave is working as designed. RB"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/25/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW00

Near Ruckersville, VA 22968

Kyle A.

Job Details: 10/25/2023

Cx complaint of unit not making. Did confirm unit maker jammed. Removed jam and unit cycles and fills. Lowered fill level to prevent future jams. If cx calls in we will need to return with the icemaker ; ordrng 1 WPW10300022 (Icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Millersville, PA 17551

Sal R.

Job Details: 10/24/2023

"CX complai t is that the unti tuns after the cycle completes. I found that the unit will nned a new motor (W11549461) due to worn out threads on the motor shaft as well as a new Blower wheel (WP697772). I spoke to parts ordering , a return date has been set for 10/27; ordrng 1 W11549461 (motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Forest Hill, MD 21050

Neil H.

Job Details: 10/24/2023

REPLACED THE TUB AND CHECKED FOR LEAKS UNIT CHECKED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/24/2023

unit is turning off and on and compressor shuts off and on will need controls; ordrng 1 W11224256 (control) and 1 W11579559 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Baltimore, MD 21204

Shane M.

Job Details: 10/24/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Carlisle, PA 17013

Andrew S.

Job Details: 10/24/2023

Cx complaint is that the unit is not draining. Upon arrival I found that the unit has standing water in it. I entered a drain cycle and found that the pump is activating but is not draining. I removed the hose from the connection at the sink and started a drain cycle. I found that the unit is draining when not attached to the pipe. I found that the fitting is clogged at the pipe. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Delta, PA 17314

Bernard M.

Job Details: 10/24/2023

"Cx complaint the FC evap is frosting over. Inspected and found frost on the outside of the evap cover. There's no air circulating through RC. Contacted TL and spoke with Leon, ran checks at the board on the RC,FC and defrost thermistors and all were OL. Checked at the thermistors and all read OL. Entered service and ran tests 1,2,3 and all displayed passed. TL suggests replacing all thermistors and control. Once parts are available contact cx to reschedule.; ordrng 1 W11645127 (diffuser) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/24/2023

"Installed new compressor , filter drier , control and ui .. allow 24hrs too cool. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Street, MD 21154

Bernard M.

Job Details: 10/24/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Ran test and it filled but no activation from pump. Replaced pump using pre-id parts, ran normal cycle and after filling the pump activated spraying the arms. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Reva, VA 22735

Danny R.

Job Details: 10/24/2023

repleced control for clicking intermition check sok

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Riva, MD 21140

David J.

Job Details: 10/24/2023

Customer complaint unit is not heating properly arrived today and inspected unit. Found no error codes present found that customer had large metal pans on bottom of both top oven and bottom oven. Removed pans and using a temperature probe ran an average test cycle in top oven at 250°. Found of six averages. The ending temperature was at 249.33° explain to customer how the ovens work now and that temperature will fluctuate due to EPA regulations. Unit is working as intended job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089AEB

Near Belvidere, NC 27919

Branden R.

Job Details: 10/24/2023

cx complaint ui not working and frost build up in freezer . checked unit and found ui properly working as should . freezer temp cant go over 6 . also found air gap in freezer gasket . while replacing with pre id gasket found new gasket tearing not allowing proper seal to unit . tryed to steam old gasket out and clean it up but still has air gap . new gasket letting in to much warm air . sending back and ordering new gasket also found both fridge gaskets deformed not allowing doors to seal properly; ordrng 2 W10163898 (gasket fridge)s and 1 w11378944 (gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/24/2023

"Customer complaint no cool confirmed complaint ,. Refrigerator at 45° freezer at 25°. Found the broken wiring harness in door. As well as malfunctioning pantry ui. Found diagnostic mode not activating any components and not showing any errors. unit will need user interface pantry UI and main control. Compressor pulling .5 amps. Cleaned condenser coil. Incoming air to fridge at 18 degrees but electronics malfunctioning . ; ordrng 1 WPW10675033 (Main ctrl) and 1 WPW10624574 (Power board) and 1 W11170612 (Drawer harnesa) and 1 WPW10677119 (Deli ui) and 1 W11387384 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Moyock, NC 27958

Austin D.

Job Details: 10/24/2023

"cx complaint the unit is not cooling without being bery very noisy. checked the unit and found that the freezer coil was not a full forst pattern and creating ice along the top of the coil. therefore, i checked the pressures. low side was a little low in test 4. rc running at 2-4 and fc running in a slight vac. therfore, i checked for leaks. found no leaks present or any dye indicating a leak. therefore, the unit was under charged when serviced last. added r134a to the system. tested again in test 4 rc pressure now 12-14 and fc pressure is 5-7. unit is running as designed. advised cx to monitor and if any issues persists to please call us back cx agreed."

We serviced a

WHIRLPOOL UNKNOWN

Model RF111PXSQ3

Near Richmond, VA 23235

Chris B.

Job Details: 10/24/2023

replaced oven switch broiler now working and element and switch to front left burner unit now working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Moyock, NC 27958

Austin D.

Job Details: 10/24/2023

"cx complaint the unit is not draining. checked the unit and found that the sump and the drain pumps both have failed. checkd voltage and it is good to go. therfore, relaced the sump and pump with drain motor. tested. unit is good to go."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Bel Air, MD 21015

Neil H.

Job Details: 10/24/2023

REPLACED THE DRAIN EXT AND WATER WAS AT THE TOP BUT NOT FLOWING THROUGH STEAMMED THE DRAIN IN THE CABINET AND WATER IS FLOWING THROUGH NOW

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/24/2023

"cx complaint unit not draining , checked unit and found drain pump not properly pumping water due to lose propeller on unit . replaced with pre id pump and tested unit is now running as designed and draining as should ."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20002

Samuel R.

Job Details: 10/24/2023

replaced motor and tested unit.now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Camden, NC 27921

Branden R.

Job Details: 10/24/2023

came out to replace parts on unit disassembled and replace all parts for repair . tested unit and everything tested good and running as designed .

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS1

Near Annandale, VA 22003

Jason A.

Job Details: 10/24/2023

CX complaint UNDER COUNTER icemaker no ice. No fill. Ran test & no ACV to valve from control. Measured valve resistance 303 OHMs (spec 320 OHMs =/- 15) CX paid in full. Not avail from 11/8 to 11/15 Control 11/14/22 Valve 1yr wrty from 12/13/22 / Control 11/14/22 > JJ; ordrng 1 W11034363 (Control) and 1 W10897719 (fill valve)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Reva, VA 22735

Danny R.

Job Details: 10/24/2023

the inner basket is bent and wobbling and vent is rough catching clothes; ordrng 1 WP8541818 (vent) and 1 W10899578 (drum)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Rockville, MD 20851

Roberto I.

Job Details: 10/24/2023

Replaced parts and ran few cycle with water. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, MD 21228

Alexander D.

Job Details: 10/24/2023

"cx complaint unit making high pitched noise the whole time unit runs. inspected unit and verified complaint. opened door to see if noise is in fan or compressor. fan stopped but noise persisted so noise is in compressor. even took back cover off and put my ear next to it to be sure. advised cx whirlpool had to redesign their compressors to run off new r600a refrigerant and the new compressors tend to run louder. advised cx if there was anything wrong with compressor then it would be screaming hot and wouldnt be able to keep my hand on it. showed cx how i can hold my hand on the compressor as long as i want. unit is operating as designed. if cx calls back and wants a 2nd opinion, send SS tech;"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20782

Sherwood

Job Details: 10/24/2023

cx complaint not dispensing ice. arrived confirmed. installed both part tested ice is now dispensing and filter housing is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Lancaster, PA 17603

Sal R.

Job Details: 10/24/2023

"CX complaint is that the upper rack is not staying in place. I found that the upper rack right & left hand adjusters are fragmented and have failed. I am ordering 2 Upper Rack Adjusters (WPW10546503). Once the contract is apporved, please have someone form the office call a set a return date.; ordrng 2 WPW10546503 (upper rack adjuster)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/24/2023

REPLACED THE R AND L HINGES UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Waynesboro, PA 17268

Drew B.

Job Details: 10/24/2023

cx complaint that unit is is making louder buzzing sound and at times not allow the ice to turn and then does. found a faulty intemritting auger motor which is having issues with strnegth to turn bucket and making louder operational noise collected fee from cx through phone.. call cx to rechd when part is in.; ordrng 1 W11671282 (auger motor)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Spotsylvania Courthouse, VA 22551

Orbie

Job Details: 10/24/2023

"cx complaint lid not locking. checked unit found F5E2, F5E3 and lid latch not liocking in manual mode. replaced lid latch. tested unit. working as designed."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Chambersburg, PA 17201

Drew B.

Job Details: 10/24/2023

cx complaint that unit is having the cap keep fallilng off causing the unit to have the agitator cap thrown around inside the basket.. i found the edges were more worn smooth causing them to not stay tight.. replaced cap and tested high spin and the unit stayed in place and checked good. wrote notes on paper for cx they DO NOT HAVE EMAIL when asked

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Richmond, VA 23236

John P.

Job Details: 10/24/2023

Installed hinge and screws tested working as design

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Vienna, VA 22180

Simon

Job Details: 10/24/2023

CX complaints JA error code f8e0 .Inspected unit and found that low speed fan not turning on .tested component activation Mode .unit need blower fan .oredred blower fan .CX paid in full.SZ; ordrng 1 WPW10245511 (blower fan)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/24/2023

"upon arrival unit full of ice, cx advised had been working since diagnosis, replaced condensate pump for intermittent power issues, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Baltimore, MD 21230

Dustin F.

Job Details: 10/24/2023

Replaced Sump and tested unit for leaks and function. unit now works as intended.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Richmond, VA 23233

Joseph D.

Job Details: 10/24/2023

Replaced interlock and main control board unit powered on but blue fuse as soon as door was closed. Found magnetron fluttering in short in either quartz grill or heater element. To text on return please to safely remove unit from wall and disassemble; ordrng 2 W10138793 (Fuse)s and 1 WP8184837 (Element) and 1 WPW10510203 (Quartz grill) and 1 W11302364 (Harness) and 1 W10754517 (Mag) and 1 W11249660 (Transformer)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newark, DE 19713

Taylor F.

Job Details: 10/24/2023

Replaced console and control from previous diagnosis. Verifed MS is stored in UI. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS3

Near Churchville, MD 21028

Neil H.

Job Details: 10/24/2023

REPLACED ALL THE PARTS ONLY ISSUE NOW I HAD TO ORDER THE RR ORIFICE AND RF ORIFICE AND HOLDER; ordrng 1 W11485871 (RR ORIFICE) and 1 W11557816 (Orifice Holder Assembly (15k) (right Front)) and 1 W11428753 (RF ORIFICE)

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ1

Near Baltimore, MD 21212

Shane M.

Job Details: 10/24/2023

installed part. unit working properly.

We serviced a

KITCHENAID OVEN

Model KGSK901SSS02

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/24/2023

"Cx states oven not heating. Tested, oven will heat, occasionally cooling fan will stop, lights won't turn on, valve won't open, not giving any errors. Will start working again after a few minutes. Says unit has given sensor error before, only saw saved F2E1. Valves tested good, spark module good, ordering control board. Please schedule with other PO; ordrng 1 WP9762774 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Newark, DE 19713

Taylor F.

Job Details: 10/24/2023

Replaced ice container from previous diagnosis

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Brentwood, MD 20722

Sherwood

Job Details: 10/24/2023

`cx complaint washer doesnt turn on. arrived installed control. tested unit is now working as desgined. repair complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Reston, VA 20194

Demonte S.

Job Details: 10/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water in the Refrigerator. Checked the Refrigerator Temperature. I'm getting 38.6 Degrees. Checked the Freezer Section. I'm getting 0.4 Degrees. I then checked the Refrigerator Evaporator. Evaporator has a good Frost Pattern. Noticed that the Volora Gasket on the Ice Maker is building Ice again. This is causing Water to drop down on the back wall and pool water on the lower liner of the Refrigerator Section. Called Whirlpool Techline Ref. Per Whirlpool Techline to install the Volora Gasket Kit = WPW10688359 . ( Please see Sd Pictures. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Richmond, VA 23233

Joseph D.

Job Details: 10/24/2023

Customer complaint unit not cooling confirmed complaintfound loose wire at heater connection causing unit to not defrost reseated heater wire and unit defrosting melted ice and no other issues detected leveled

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Lancaster, PA 17603

Sal R.

Job Details: 10/24/2023

"CX complaint is that the unit is making a loud noise during opperation. I found that the noise is coming from the idler pulley. I also found that the unit will need roller supports. I am ordering 1 dryer kit (4392067). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 4392067 (dryer repair kit)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Richmond, VA 23226

Joseph D.

Job Details: 10/24/2023

Replace failed inlet valve and unit flowing properly no other issues detected running as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Williamsport, MD 21795

Ken M.

Job Details: 10/24/2023

Customer complaint is that the unit is leaking when in use. Inspection of the valves found water underneath the valves. Unit needs a new valve assembly. Valve assembly replaced and unit retested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Silver Spring, MD 20901

Davonte

Job Details: 10/24/2023

"cx complained unit not cooling, previous tech confirmed cx complaint. installled evap cover, after installing unit starteed cooling. unit is now working as should"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Enola, PA 17025

Andrew S.

Job Details: 10/24/2023

"Cx complaint is that the support has failed for the broil element in the microwave. Upon arrival I verified the issue. I found that the support that we recieve was defective. I am reordering the support. Please contact cx when the parts are available to schedule the return visit,; ordrng 1 w10909479 (Support)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Jessup, MD 20794

Israel R.

Job Details: 10/24/2023

Cx complains not operating - electric dryer - has power (lights on)- won't start installed rollers and new ntimer tested unirt back to normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisburg, PA 17111

Cody H.

Job Details: 10/24/2023

"Was able to access unit and replace parts per previous visit. unit now works as designed, no further work needed."

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GP0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/24/2023

"cx complaint upper rails seperating, checked unit, verrified complaint, also found f9e1 diverter code, leak from diverter, s code covers rail replacement P&L, replaced rails. ordering sump and motor to complete repair.; ordrng 1 W10899563 (pump&motor (expart))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Culpeper, VA 22701

Danny R.

Job Details: 10/24/2023

unit had gasket not linning up i used washer ro raise door now it seals good checksok

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Woodstock, VA 22664

Ezra M.

Job Details: 10/24/2023

"glass cooktop failed, will need new cooktop; ordrng 1 W10877558 (cooktop)"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Shrewsbury, PA 17361

Bernard M.

Job Details: 10/24/2023

"Cx complaint unit won't get to temp. Cx stated unit would reach 300 at preheat set for 350. Accessed bake element and found it had blistered. Replaced element using pre-id parts, preheated at 350 and unit reached temp. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/24/2023

"Cx states water not dispensing, not making ice, has replaced filter. Tested and confirmed, water will dispense for a second then shut off. Went to pull unit found front right wheel broken. Ordering front right roller, left filter head w/ cx.; ordrng 1 WPW10515762 (roller)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS

Near Chantilly, VA 20152

Daniel J.

Job Details: 10/24/2023

installed recir pump nolonger making noise found water coming in weak stream replaced valve test let cycle run water flow better filling tray quicker and ice forming on grid

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gloucester, VA 23061

Orbie

Job Details: 10/24/2023

"cx complaint unit not cleaning dishes. checked unit found f4e3 (motor not running) f7e1 (element no heat). ran unit through test. unit fills, doesn't pump but drains. replaced sump and motor. tested unit again. working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chantilly, VA 20152

Daniel J.

Job Details: 10/24/2023

replaced filter housing checked for leaks none present reinstalled filter tested dispenser water being dispensed cycled icemaker filled with water

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23234

John P.

Job Details: 10/24/2023

Installed sump tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6500MW1

Near Gainesville, VA 20155

Daniel J.

Job Details: 10/24/2023

washer not completing cycles found strike failed replaced ran diag cycle complete no errors

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Richmond, VA 23237

John P.

Job Details: 10/24/2023

CX complaint unit not working checked unit found error code for diverter motor found wire not seated into Diverter motor seated wire tested working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Olney, MD 20832

Davonte

Job Details: 10/24/2023

"installed new control, door lock, dispenser, tested unit. didnt have any error codes. unit now working as should."

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Washington, DC 20002

Samuel R.

Job Details: 10/24/2023

cx complaint unit is not heating on backe.inspected unit and coudl confirm cx complaint.found no error codes.ran bake cycle and found ignitor not coming on.found ignitor to be OL.unit will need a new ignitor cx owes 110 for labor.WPW10324262; ordrng 1 WPW10324262 (ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hampton, VA 23605

Justin W.

Job Details: 10/24/2023

cx complaint harness issue. checked unit to find wire on harness bad. replaced harness and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Westminster, MD 21157

Brian R.

Job Details: 10/24/2023

cx complaint is door finish is starting to chip away o left FF door where ice and water plate is. she also said said maker stops making ice at times.unit set to 38 and -2. took temp readings of -9 in freezer 31 in fridge 1 through ice maker. test 56 showed E0. ran tests and ice bin is full. believe fill tube is freezing at times and not allowing unit to make ice. bumped temps up some and will order parts needed. as soon as she gets door she will call to schedule.; ordrng 1 W11224256 (Control) and 1 W11636543 (UI Black) and 1 W11518741 (FF L Door) and 1 WPW10400887 (Drip Tray)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Smithfield, VA 23430

Justin W.

Job Details: 10/24/2023

replaced damper and tested unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/24/2023

installed new seals and handle . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, VA 23435

Justin W.

Job Details: 10/24/2023

"cx complaint food freezing in rc. checked unit to find temps 37 at top of rc and 27 at bottom of rc, -10fc. temps were set to 39 rc and -1 fc. called techline spoke to Chris unit submitted for review;"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Phoenix, MD 21131

Shane M.

Job Details: 10/24/2023

cx complaint the unit iis leaking from front door. found leaking from right side of door. replaced bottom door seal & gasket. no leaks.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Lititz, PA 17543

Justin L.

Job Details: 10/24/2023

Was able to access unit and replace parts. Tested unit and unit now checks good. Collected for labor cx paid in full no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Glen Arm, MD 21057

Shane M.

Job Details: 10/24/2023

cx complaint the unit isnt getting any hot water found water lines reversed. fixed this issue. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHV08

Near Saint Thomas, PA 17252

Drew B.

Job Details: 10/24/2023

cx complaint that unit is wokring but the unit is delivered and had a huge dent on the cabinet left side.. took pics inside 30 days call wp spoke to Rick about cosmetically non repairable and instructed call wp

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Baltimore, MD 21218

Dustin F.

Job Details: 10/24/2023

"Replaced Valve, watched unit when calling for fwater for 10 min and cofirmed no leaks present. still had limited water flow to unit. was unable to turn off water fully to DW via CX turning off shutoff and MAIN shutoff. when we shut off main it turned off water briefly then came back on on its own. Used bucket of water to confirm Units function, Unit is not getting water from supply. advised CX to contact licensed plummer to check water flow and pressure to unit."

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