"Cx complaint is the unit isnt dispensing water or making ice. Inspected unit and found the unit is pinching the water line causing unit not to fill IM and unit not to dispense, also foune dent in the right RC door dent is not inward the dent is coming from something in the door pushing out on stainless. Ordering Right RC door.; ordrng 1 W10757549 (Right RC door)"

Upon arrival cx cancled at the door

"CX Complaint is the unit is beeping and not running. Inspected unit and found error code for float switch pulled drip tray and found water, Inspected door gasket and then found the lower wash arm is seperating causing water to accumalte at the door causing unit to leak, Ordering lower wash arm; ordrng 1 W11550888 (Lower wash arm)"

"Installed the Control Board, L.e.d. Control Board & User Interface. Tested the unit. Unit is working as Designed."

"cx complaint is the unit not starting. i found the lock light was on when i arrived. i held it and light turned off, unit began working. ran the service cycle and unit completed it with no issues. i showed cx how to unlock unit if it gets locked again. unit is working as designed. cx paid 120 for service call."

"Cx complaint is coating coming off inside drum. Tested inspected and verifed complaint. Found the coating to be peeling off of the drum causing defects in the cx clothing, Ordering tub which is CBE. Cx paid for service call by check and owes 110 labor on return visit. Part is being shipped direct to cx. Cx will call when the part comes in.; ordrng 1 W10899578 (drum)"

seems like there was a communcation issue cx says she already paid another company to diagnose and they said what they thought the problem was i then informed that i have to also charge a diagnsotic fee and i might find the issue to be something else cx did not want me to service

heater project removed and installed new heater ran diag no faults occured during testing started quick wash let unit fill with water and checked for leaks none present

"Cs Rc not cooling, Found the evap frozen over, tested thermistor and it was reading about 35degrees in a block of ice.Replaced evapfan and thermistor and defrosted evap. Unit is now cooling again. Customer had a gemini board that he got from his warranty company and he asked me to install it. Installed control."

Cx complaint is unit giving error code. Tested inspected and verifed complaint. Found the unit displaying f1e4 error code as soon as you plugged it in. Replaced control from pre id and unit is now working as designed. Job is complete.

"replaced receptacle, tested, come to find switches are defective. ordering relay and control as backup considering cx had waited a while on receptacle, dont want to return empty handed.; ordrng 1 WP74011489 (switch- in) and 1 WP8507P23360 (control) and 1 WP8566493 (relay)"

Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the inverter to be defective. Ohmed compressor and had 15ohms accross all pins which is double what it should be. This caused excessive wattage and blew the inverter out. Called WPTL to document findings. Ordering compressor and inverter. Cannot reschedule at this time. 2CT sealed systemSR#7734040868 Drew; ordrng 1 W11578208 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11461102 (inverter)

cx complaint still same issue. inspected unit then checked for codes and 6 4 and 6 3 are back. i then ran unit for 30 minutes with no soap in it and is full of soap bubbles. dispenser is leaking rinse aid causing the issue. ordering part for return and looks to be instock commputer was gving me issue when i was at house so could not reschedule; ordrng 1 W11032769 (dispenser)

CX complaint is MW F9Q error code. Replaced glass touch control per prior diagnosis. After reassembling unit the same error code came up. Unit needs a different part because the part that was ordered was incorrect. ordering UI Control. CX will owe a difference of $2.18 upon return plus labor. Cannot reschedule due to FBO part needed; ordrng 1 WPW10391280 (cntrl-elec)

cx complaint water staying at the bottom when cycle is done or when you open the dishwasher water will be at the bottom and she said unit leaked from left side one time. inspected unit then checked for erros and had none. ran through service cycle and unit sounds good and drained good for me. maybe flap in the hose loop isnt sealing all the way allowing water back cx has high loop undersink. ordering drain hoses for return and marking gasket and pump use on return; ordrng 1 WPW10545278 (hose loop) and 1 8269144A (hose)

Cx could not provide POP and unit has no entitlements. Cx canceled appt.

"cx complaint of cooktop light on indaicting cooktop hot ,checked unit to find intfit switch had failed replaced switch tested unit works as designed; ordrng 1 WP3149400 (SWITCH-), used 1 w107273601 (SWITCH-1) from stock"

Cx complaint is unit not turning on. Tested inpsected and verifed complaint. Found UI to be defective. Had 13VDC and 5VDC coming from control to fascia. Ordering fascia. Rescheduled for 7/15/22.; ordrng 1 W11419056 (fascia)

cx omplaint of a metal nosie checked unit to find that the drive block stripped out causeing the tub to rock back and forth ordering parts needed for repairs 2 ct as gear case job; ordrng 1 WP21366 (Spanner Nut) and 1 W10554251 (Washer Spin Basket) and 1 WP389140 (Drive Block) and 2 labors

Cx complaint unit is not working properly inspected unit removed and replaced the sump and motor assy tested unit now functions normally

cx complaint is after power outage unit not working inspected unit an d found f1e0 for internal board failure and it goes away but soon comes back ordering new control; ordrng 1 W11258611 (cntrl-elec)

"stops mid cycle Code LF,. Inspected unit and put unit in a normal wash cycle. I found the hot water knob in the off position. Turned the hot water valve to full and started washing machine. Unit is set on cold, so unit ran on cold wash normal from 55min, all normal down to 23 min.no stopping.a full cycle was done. Cx is or possibly over loading washing machine, bearings are load. I informed cx about the loud roar.water is kinds slow to deliver into washing machine. Unit performance was never interrupted. Working properly."

cx complaint unit is not working and is full of water inspected unit and is full of water unit will agitate but wont spin or drain. vacumed out water and checked ooor switch to find it broken. gave cx quote for switch and agreed and is going on vacation so rescheduled for when he comes back and cx wll owe 110 for labor on return; ordrng 1 WP3355806 (lid switch 46.21)

CX complaint is stovetop light not working properly. Inspected/tested and verified CX complaint. Found unit has a faulty control board that is shorting the bulb out. Ordering control and bulb. Spoke to Megan and pulling control from VA Tribles. Reschedule for 7/13/22 am if possible. FR ON RETURN ONLY; ordrng 1 W11552018 (control) and 2 8206232A (lamp 40 watt)s

"Customer complaint is the unit is not cooling well in the fridge and freezer. Inspected unit found 50° in refrigerator and 20° and freezer found ice melting and ice bin. I checked and found back wall covered in Frost of the freezer evap cover. Customer insisted I call tech line. So I called tech line while removing the evaporator cover. I put unit into test 6 and test 6 shows 01 bimetal clothes I checked and found defrost heater is on. I completely defrosted evaporator with steamer. Bi-metal opened when bi-metal is above 55° defrost element. Test one shows 01 past test 2 shows 01 passed. Fans are working and or gaskets are sealing. Return vent is not blocked and has good air flow through it I checked with steamer when defrosting evaporator. I put unit into test 7 and changed it to 02 for 8-hour defrost setting. I found unit not going into defrost but will go into defrost when done manually control. I called and documented issues with Whirlpool tech line. While on the phone with techline, techline could overhear that the customer was very unhappy with the product. Tech line stated that it sounds like the customer does not service performed and documented it under the same file number for Israel. It advised me to tell customer to contact customer service. I believe the unit has bad programming of the control and is not letting you to go into defrost causing the evaporator to freeze over. This is due to the control board and it will need to be replaced. I found control board on factory backorder. Customer called Whirlpool customer service while I was in the house and will give them file number to discuss further steps. I advise customer to let us know what happens with their conversation with Whirlpool customer service and if they do not replace the unit then we will schedule to come and replace the control board when it arrives.; ordrng 1 W11567495 (Control board)"

"unit with failed relay on main control, must replace when available. relay faulty; ordrng 1 W11552018 (control)"

replaced parts ordered.calibrated unit and ran service test.all functions working properly.unit is now good

inspected leds and all are single point leds we need multipoint ones from service pointer W11484836. jumped out 2 leds in fridge so cx has some light for now. ordering 12 multipoint leds for return; ordrng 12 W11484836 (leds multipoint)s

cx complaint unit isnt working properly.inspected unit and found no error codes.ran a service test and performed properly.recalibrated unit and unit is working properly.unit checks out good

"unit covered under second year of Costco warranty. checked errors, unit storing 5-1, 5-2, and 6-4 errors. verified door latch working properly, found part of top rack (pivot clip) stuck under float switch. removed, ran test cycle, working properly."

cx complaint unit racks have failed.inspected unit and could confirm cx complaint.advised what is needed.cx advised they will teplace the part theselves

"Installed LED, tested unit, unit working as designed."

Cx complaint unit normal cycle default spin option is off. No option to change default option. Ordering control and console.; ordrng 1 W11325572 (console) and 1 W11322883 (control)

Cx complaint is unit not locking in the begining of the cycle and making a noise during the drain. Tested inspected and verifed complaint. Verifed the noise during drain with the cx and it is the sound of water going into the standpipe. Also informed cx it is normal for the lid to not lock until it gets to the rinse cycle on this model. Cx informed otherwise. Called WPTL to document findings. WPTL agreed that the unit is working as designed. Job is complete.

"Cx complains that the dryer takes long time to dry, inspected unit, power 240vac, fuses and heater cks ok, the air flow outisde the house is bad, CX NEED TO CLEAN THE DRYER VENT"

"Confirmed cx complaint unit not igniting properly. Found ignitor assembley improperly set in stove top, probably shifted from years of use. Adjusted assembley for proper air flow to burners, tested unit, unit working as designed."

"Cx complains that the unit is dead, no power, cks unit, the tub is full of water, the drain pump makes a humming noise, pump receives 120vac, connection cks ok, replaced drain, resume power, unit tested and wokring ok"

"no cool rc, low cool fc. cust purchased extended warranty thru Lowe's, verified with POP, picture in sd. evap cover frosted over. found harness to defrost element disconnected. reconnected, turned on defrost, steamed out most of the ice. advised cust to leave unplugged with door open to finish clearing ice from evap. cust will call Lowe's contract to get new appt under extended warranty. will need evap harness W11405276 and thermistor."

"replaced evap fan motor, verified unit is forming frost pattern, advised cx to keep eye on temps."

CX complaint is irregular flames on range. Inspected/tested unit and verified CX complaint. Found several orfices defective from factory. Installed orfice kits from pre-id. Also found two burner heads defective and cracked causing damage to the burner caps. Ordering new burner heads and caps. Verified MS. Please call to reschedule because CX lives out of state; ordrng 2 W11435630 (burner head)s and 1 W11435659 (burner head) and 1 W11435657 (burner head) and 1 W11435570 (caps)

As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed

"Lights are not working, plate needs replaced. Inspected RC and found that the lights are and blinking. Unit will need new 12 LED replacement lights. S84638. Aldo installed cx's ice maker wing for ice maker.; ordrng 12 W11484836 (Leds)s"

As per previous visit was able to access unit and replace part. Tested and Unit now checks good no further work needed

"instlled door switch per previous, tested all ops ok"

"cx complaint washplate cracked. checked unit to find error code f1e2 and washplate cracked causing damage to clothes. ordering control, lower harness, stator motor, and washplate for repair.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W11568984 (lower harness) and 1 W10902814 (washplate)"

"Cx complaint no water in the dw.Ran diag, found 6-1 and 5-1 errors. The unit didn't fill. Water supply ok, inspected under the unit, found heavy signs of rodents infestation and broken wire on inlet valve. Quoted repair $428.89 with $155 labor for wiring harness W10834770 replacement. No repair at the moment, repaired wire, the unit worked ok. Advised cx that if the problem comes back we must to replace the wire harness (quote valid 30 days) and she must to provide PROOF OF EXTERMINATION before we go back. Collected $120 with check # 333; ordrng 1 W10834770 (wiring harness)"

CX complaint is no ice. RTeplaced valve and heater per prior diagnosis. After repair I tested unit and it is now working properly. Job is complete

CX complaint is fridge leakin under pantry drawer. Inspected unit and verified complaint. Found evap pan bowed and deformed causing water to drip into bottom of fridge during defrost. Ordering evap pan kit. Talked to Megan and pulling from OS. Returning with drain tube. Rescheduled for 7/13/22; ordrng 1 W11457241 (evap kit)

"installed compressor w/ lockring. vac unit and refilled.. allow 24hrs to cool. used lockring fittings from van stock .; ordrng 2 w10890117 (fitting)s and 2 w10890099 (fitting)s and 2 w10890087 (fitting)s, used 2 w10890117 (fitting), 2 w10890099 (fitting), and 2 w10890087 (fitting) from stock"

Could not seperate gearcase from basket. Ordering tub and basket.; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub)

"CX complaint: door latch intermitantly not unlocking until unplugged for few min, balance problem and once an error showed to CX saying no water. Tested and verified complaint. No error codes and no problem in diagnostic cycle. Spin went wellk and was very well balanced. A flourescent light is plugged into same receptacle which could cause interference with control. Ordering ACU W11419171 and lid latch W11394572. I advised CX to replace light with and incandescent light. Cannot reschedule due to SO part; ordrng 1 W11419171 (ACU) and 1 W11394572 (lid latch)"

Cx complaint of unt leaking. Did confirm unit is leaking from inlet valve. Installed the new water valve and tested unit and unit is now as designed.

"Installed the User Interface, Latch & Bezel. Tested the unit. Unit is working as Designed."

Cx complaint of food freezing in rc sectiong. Did confirm rc thermistor off by about 17f. Replaced harness and unit is now as designed.

Cx complaint is that the unit is leaking when its has a full load. Upon arrival I found that the unit is leaking from the LF. I found that the leak is coming from the Softener dispenser. I was able to reduce the pressure coming into the unit and stopping the leak. Unit is now functioning as intedned. Job complete

"Found restriction in evap. Removed and installed evap,compressor and drier. Charged system and unit is now as designed."

"replaced display with no avail, verrified 120 vac to maxwell control, p9 b-w wires, 240 vac p15 r-p9bl wires, no p6 on unit, tech sheet wrong, called techline spoke with bruce sr7734046842 advised to order display, and harness to display.; ordrng 1 W11105615 (display) and 1 W11226772 (harns-wire)"

replaced parts ordered and tested unit. unit heated and ran as it should and checks now. job complete.

CX said they called and cancelled appt. Cancelled at door. No services rendered. Job is complete

CX complaint is temps sometimes warmer than normal. Today had a 2nd tech and was able to diagnose properly. Found no SS issue with unit but found condensation inside from faulty hinge/spring issue. Ordering 12 led modules per Scode S84638. and mylar film kit. to fix popping in hinge. CX has already paid all fees and is due a credit of $13.59 for the difference between the hinge and the mylar kit. Cannot reschedule at this time due to FBO parts needed; ordrng 1 W11171640 (shim-hinge) and 12 W11484836 (module)s

cx complaint condensation on inside of freezer checke unit found door to be warped called techline spoke with rob SR#7734047236 was advise to replace door and to call trade care called trade care spoke with RAYSHAWN SR#7734047570was advised that door and nameplate will be covered due to appointment being sheduled prior to warrenty expiring also was advised that tradecare was ordering door and nameplate and having shipped to cx home with order #1536953139 also advised cx to check door for damage when it arrives and to call to schedule appointment when door arrives; saved tckt

"came out for heating element - sp w11540964 - special project s17304 , checked unit and disassembled , replaced heating element and tested unit found sump and pump will need to be replaced due to leak taking out main motor sump and pump coverd by SP w11540964 ordering parts for repair.; ordrng 1 W11416363 (sump and pump)"

replaced drive system inlet valve and control calibrated tested unit working as designed

2nd tech helper

"replaced element, tested, unit working as designed."

"upon arrival unit frigidaire, advised cx to contact frigidaire for service."

"fridge not cold enough, freezer full of frost. found bottom of unit seperating from liner where bottom of rc door gasket sits, not sealing when door closed. called techline. file sent for review"

"cx complaint unit not cooling, checked unit found temps at 40 and 55, compressor pulling .3 amps, ice clump on evap, indication of leak at evap, unit needs sealed system tech for return visit.; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

cx complaint oven not heating properly checked unit upper ove temp sesnor at 1.1kohms lower oven temp sensor 1.090kohms upper oven temps at 362 305 374 310 372 311 averaging 339 lower oven temps at 311 350 318 347 320 344 averaging 331 degrees adjusted temp calibration up 10 degrees in the upper oven and 15 degrees in the lower oven tested unit working as designed

cx complaint unit keeps leaking from bottom of fridge.inspected unit and found uni freezer to be frozen due to a clogged drain tube.unit will need a new drain tube.also will need a 2nd tech to help pull unit out.2314064 1 tribles 10 whirlpool; ordrng 1 2314064 (drain tub e) and 1 2ndtech (2nd tech)

arrived to find cx states unit working took picture of model and unit to show was here prior to working on second unit cx did not want to pay service for unit and cancelled for this unit.

pulled unit out and found unit to have the wromng drain hose.causing water to leak out.installed proper hose and tested unit.no leaks.

"CX complaint isulation show, RF burner high when valve turned to low and wife thinks oven temps are off. Inspected and found insulations out of place around right oven door hinge. Disassembled oven door, tucked insulation back and reassembled. Adjusted RF flame down while turned down lowest with rest of burners on high. Probed oven and preheated to 382 when control read 350. Cycled 3x and were: 355-368, 353-368 and 354-367. Cycling a little high so calibrated down -10. Unit is now functioning properly. -MJrob"

"cx complaint unit is not making ice.inspected unit and found unit to have ice build up on evap.also found ice maker to not work.jumped ice maker and would not cycle.unit will need a new evap harness,fan and ice maker WP2163777 0 tribles WPW10464673 58 tribles WPW10487766 2 tribles; ordrng 1 WPW10464673 (evap fan motor) and 1 WP2163777 (fan blade) and 1 WPW10487766 (evap harness)"

Replaced console assy.. unit tested ok

"cx complaint of unit not dispencing ice from unit,checkedu nit to find debries in teeth of auger in bin,removed debries tested unit works as designed"

came out to replace the stator. disassembled the unit as needed. replaced the stator. put the unit back together. tested in a normal and a drain and spin. unit is running as designed.

Cx stated unit is freezing in RC Called whirlpool Spoke with rob from tech line (SR:7734042745) got amp draw off compressor at .7 amp tech line thinks there is a leak to put a process stub on unit and dye drier to find leak. ; ordrng 1 WPW10422363 (Control harness) and 1 WPW10503278 (Control)

Installed ice maker cycled and filled with water.

"Cx stated unit loosing cooling inspected tested and verified cx complaint found evap frozen on first two rows cleared frost with steamer and checked evap fan operation took watt reading at 120 at max speed using test 5 frost pattern only touch first two rows. Ordering evap compressor and drier talked to TF regarding what parts to order. Cannot reached at this time due to AUTH needed ; rqstng P&A on 1 WPW10608485 (Evap), ordrng 1 W10832994 (Compressor) and 1 W11506635 (Process stub) and 1 WPW10143759 (Drier)"

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler and lokrings tested and inspected for proper use unit now functions normally"

Cx stated unit not spinning and agitator is loose inspected tested and verified cx complaint installed parts per previous diag tested unit and ran calibration unit is now operating as designed job is complete.

replaced control and latch and now lid wont close all the way something is wrong with new latch and lid lock keeps biinking. reordering lid lock for return; ordrng 1 W11176112 (lidlatch)

Cx complaint Ice maker not working. Inspected unit and tested ice maker. Got no response from ice maker. Unit will need a new one. Quoted Cx for repair. Cx paid 120.00 for service call. She does not want to pay that much and just will use ice trays.

replaced fuse control and oven control reset tested checked faults still storing f6 e4 replaced console tested again no faults stored heating and working as it should

"CX complaint: Unit not running EXCEPT quick wash cycle.Dicussed OOW pricing, while doing so CX respectfully declined service. She wants to replace her unit rather repair."

Confirmed cx complaint unit not spinning out. Found motor receiving power but buzzing lightly instead of spinning. Ordering motor and capacitor.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve)

Cx complaint unit is not working properly inspected unit found the fill tube not seated properly causing ice build up below the ice maker tested ice maker will not cycle completely ordering new ice maker assy; ordrng 1 W11546935 (Ice maker)

"noise. unit covered by extra 1 year from BJ's. not currently making noise, but cust had recording. noise not coming from ice maker, but from evap fan hitting ice. found ice on top side of evap fan, coming down from ice maker fill tube. ice in fill tube, causing water to go over sides, steamed out ice, cycled ice maker, filled normally with no overflow."

cx complaint is condensation build up on freezer gasket inspected unit and found a bow in the liner/cabinet needs to be sealed and also dispenser is making loud buzzzing noise when getting water; ordrng 1 W11227371 (spigot) and 1 W10841140 (adhesive) and 1 W11556911 (dispenser)

"cx complaint the unit is not drying correctly. checked the unit and found that the tco kit was open. unit needs a new tco. replaced the tco and tsted the unit. found a bunch of warter in the exhausts vents. unit will need a new duct/cleaning.; ordrng 1 280148 (tco), used 1 280148 (tco) from stock"

"CX complaint: Finish on Stainless steel cooktop not finished. skinned her hand while cleaning.Upon Arrival, Found CX had JUST used cooktop before arrival. Cooktop too hot to replace. rescheduled for following monday. burnt finger tips removing burner cap; schdld next appmnt for 7/11 MON AM"

Customer complaint is the unit is not cooling inspected unit found unit 45° on the middle shelf customer had thermometer in this area. I started to remove RC deli drawers and crisper drawers. I found the evaporator completely frozen over and frost coming out of the evaporator cover. I began to defrost unit with steamer and still was unable to get the styrofoam evaporator cover separated from the cabinet in the evaporator because of all the ice. I informed customer I was unable to remove all the ice and the unit will have to be turned off for 24 hours before we return to repair the unit. while defrosting I noticed the evaporator on the refrigerator side was silver when the updated evaporator is black I found rust in the drain pan of the RC section indicating oil from the system is leaking down onto the metal pan and rusting through it. I found the RC drain tube completely clogged with ice as defrosting water was coming into cabinet and down not down in the defrost drain hole. I was unable to remove evaporator cover. I informed customer that we will have to return on another day to do the repair since just defrosting the RC evaporator has taken me more than an hour. Unit will need RC evap due to RC evaporator leak. Customer would like return visit of 7/19 for 11:00 a.m. with ah only three count job; ordrng 1 WPW10643261 (RC Evap)

cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)

"Washer wont spin when larger/heavier item like throw rug, pillow or blanket is washed.. cx was washing heavy items. Unit will not spin when heavy items are in the washing machine. No codes.no parts used. Unit will dry regular clothes.working properly."

cx complaint unit will not dispence ice inspecedt unit found wire not seated on paddle switch seated wire tested unit working as desighned

"cx complaint unit still leaving water at end of cycle and giving f9e1 error. pressing cancel to drain wont work until they wait a few hours then it will drain fine. cx said this time when it was giving error the red led on front of door didnt turn on like it usually did. inspected unit and verified complaint, only have f9e1 long drain error stored. still sounds like i had a bad drain pump or issue is in control. replaced control since i replaced drain pump last visit. tested unit. test cycle finished properly and drained all water out this time, last time it left water in bottom. advised cx to monitor and call back if issue persists. if cx calls back send tech with another drain pump(W11497943), AD only, another tech may not be able to pull unit out"

on last vist sent with control replaced sound came back for a few loads now stopped again ordering console; ordrng 1 W11406678 (console)

replaced valves then tested unit is now working but the panel buttons were giving me issues. ordering ui for return; ordrng 1 W11112656 (console)

"when i arrived unit was unplugged and door was locked. no water in unit. i plugged unit in and door light started flashing but did not unlock. checked for codes and found F6E1 comm error, F5E2 door lock error. cleared codes and unlocked door. F6E1 code returned and unit would not run service cycle. replaced motor control with preIDed parts. unit is now owrking as designed. cx paid in full for repair."