Service History 1047 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near York, PA 17402

Drew B.

Job Details: 06/20/2022

cx complaint that unit is angled on the front right leg and when attempting to remove the front right leg and reinstall the new leg appear not much as changed.. when looking under the unit the cabinet base is not bowed that i can see if a naked eye to have the effect of the leg being slightly angled.. notified the cx and documented with pics on sd quic pics and instructed cx to contact home depot.... the rear llegs appear to be angled forward as well. cx said sais the unit came with them on and possible when being installed hit legs casued to not be aligned striaght up and down nd now have slight bowed. please send these notes to cx email on file for their records as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Washington, DC 20011

Shawn D.

Job Details: 06/20/2022

cx complaint just moved into home unit never made ice and the back of fridge keeps icing up. inspected unit freezer is 20 degrees at top and bottom 0 degrees fridge is 55. took fridge apart due to the evaporator being ice over cleared all ice then checked thermister its black and will read open the ohms will be all over the place thermister doesnt know how warm it is. replaced fan with thermister then checked pantry ui and is under water snapped pic. ran test 3 for fans and freezer fan is not running. took freezer apart to find the fan blade came off snapped pic. fixed fan blade ran test 4 and valve seems to be switching fine. the gaskets for the pantry doors are ripped and are allowing warm air into unit. i tried to get gasket off but door is seperating. ordering more parts for return; ordrng 1 W10815674 (pantry door) and 1 WPW10677119 (pantry ui) and 1 W10815676 (pantry door right hand) and 1 W11170612 (pantry harness) and 1 W11188493 (evap cover fridge)

We serviced a

WHIRLPOOL OVEN

Model KDRS407VSS04

Near Washington, DC 20008

Roberto I.

Job Details: 06/20/2022

"Cx complaint oven not holding the temperature, RF burner not lighting, all burners sparking when LF burner is on.Found bad RF ignition switch. Confirmed burners sparking when LF is on. Tested oven by running a 350 bake cycle using thermocouple with end wrapped in aluminum foil. Unit preheated in 13 minutes. Out of 3 cycle, got temp average of 352F. Unable to verify any issue with the oven. Orddering LF burner head W11106799 per sp W10540279-A and RF valve assy WPW10385582. Collecteed $438.91, balance due $125; ordrng 1 W11106799 (burner head) and 1 WPW10385582 (RF valve)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Middletown, DE 19709

Alexander W.

Job Details: 06/20/2022

CX stated unit leaked from underneath inspected tested but could not verify cx complaint pulled spin basket out to inspected outer tub no issues with outer tub could not recreate cx complaint. unit is working as desgined job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Bear, DE 19701

Alexander W.

Job Details: 06/20/2022

"replaced heater according to special project from pre-id parts tested unit, unit is working as desgined job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, VA 23221

Tanner B.

Job Details: 06/20/2022

"Pulled unit out on mat and unplugged.. replaced main control and ui.. Disassembled RC and replaced dampner, fan and evap cover.. secured thermisiroer and covered gap in evap housing w/ foil tape. secured the evap cover on al four sides on contact.. cycled power and set temps . job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/20/2022

Upon arrival i found that i had ordered the main wire harness by mistake. Marked that part as not intended and Ordered evap harness. I appologized to CX and explained that i had made the mistake. Cannot reschedule due to SO part.; ordrng 1 W11581973 (evap harness)

We serviced a

KITCHENAID OVEN

Model KEBS208DBL7

Near Potomac, MD 20854

Julian H.

Job Details: 06/20/2022

GOT HERE pulled oven out found wrong fan checked ipl and part that I order is the only one there is for bottom oven but is labeled for top venting did a research and found correct part # CX Paid $193.83 new fan cost $239.69 collected $45.86 CX STILL OWES $135 LABOR; ordrng 1 WP4455334 (blower)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Washington, DC 20008

Roberto I.

Job Details: 06/20/2022

"Cx complaint unit not turning ok.Testedc unit, found unresponsive console. Removed part, confirmed 5.1Vdc supplied forom the control board. Inspected imside the door, found signs of steam leak from the vent/duct joint. Used rtv to seal the joint. Replaced console using pre id and ran diag, no errors. Ran a test cycle, the unit worked as designed, the vent fan motor worked ok."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Berlin, MD 21811

Michael E.

Job Details: 06/20/2022

"CX complaint: not spinning. Tested and verified complaint. F0E2 and F0E5 error codes for oversuds and off balance loads. When i removed the sgitator, i found that the main body of basket had detached from the stem that comes up to attach to gearcase. Ordering basket. Cannot reschedule due to direct to CX shipping.IMPORTANT: put 'rental office' in name part is being shipped to.; ordrng 1 W10554251 (spin basket)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Middle River, MD 21220

Milton J.

Job Details: 06/20/2022

CX complaint OTR light will not turn off. Inspected and found the control will not sending voltage to the light. Ordering new Control. -MJrob; ordrng 1 W11342846 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Washington, DC 20008

Roberto I.

Job Details: 06/20/2022

Unit needs both pads replaced. Ordering one more pad WPW10346924. I didn't schedurle return since the cost of all 3 parts together is just above $175.; ordrng 1 WPW10346924 (pad)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Silver Spring, MD 20910

Shawn D.

Job Details: 06/20/2022

"inspected unit confimred bad heater iss on unit. replaced heater then tested, no leaks and is working good. unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Washington, DC 20012

Shawn D.

Job Details: 06/20/2022

cx complaint after repair freezer got down to minut 17 degrees and fridge 35. inspected unit freezer is at 6 degrees and fridge 37 cooling in the freezer at this time. ran diagnostic for thermisters and passed. cx said the past 5 days unit has been working fine. checked frost pattern and is full in freezer. told cx to keep an eye on unit. unit checking good at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Clifton, VA 20124

Carl R.

Job Details: 06/20/2022

"- FRIDGE IS NOT COOLING. Removed lower shelf and glass. Removed upper ceiling and tower. Removed lower evap cover and Removed fan with thermistor. Installed new fan with thermistor from previous tech diagnosis. Reinstalled evap cover, tower, filter and ceiling. Installed all shelves. Plugged in unit, Unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Richmond, VA 23229

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit found 25 vac on black leg and 120vac on red and 92 across terminals cx flipped breaker couple times this restored power recommended cx get a electrician to replace the circuit breaker to fix issue.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, PA 17402

Drew B.

Job Details: 06/20/2022

replaced the parts needed for repair didnt have funnels but when installing other parts made sure not required still nd they werent. tested unit no leaks at time of testing and unit appears to be good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/20/2022

Waiting on call from DM; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED9450WW1

Near Henrico, VA 23233

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit having error code F01(primary control failure) replaced control. tested. unit is working as designed. collected for total.

We serviced a

JENN-AIR REFRIGERATOR

Model JSC24C8EAM00

Near Clinton, MD 20735

Shawn D.

Job Details: 06/20/2022

"pre iding couple parts for s.s. tech to go back out and check unit out might be not fixable 2 count job on return s.s, tech only; ordrng 1 WPW10643261 (fridge evaporator) and 1 WPW10143759 (drier) and 1 W10309988 (compressor incase) and 1 w10913906 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Winterville, NC 28590

Ronnie B.

Job Details: 06/20/2022

"cx complaint of door seal torn. checked unit and found door seal torn about 1/4 of the way around. removed and replaced door seal, and used ashesive to secure, unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/20/2022

"cx complaint, dryer not drying. tested, inspected, verified complaint. found unit dropping L2 when plug was fully seated. also found dryer vent EXTREMELY restrictive due to space constraints. reccomended cx have receptical replaced and setup a better vent system. unit working as designed. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Falls Church, VA 22044

Lloyd B.

Job Details: 06/20/2022

"Cx complained the unit did not wash. Inspected the unit and found there is an error of F4E3 for motor failure. There is mouse droppings under and in front of the appliance. Cx needs to pull out and clean and/or get an exterminator. Sings of roaches but I can't find any, they are sleeping probably"

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/20/2022

"cx complaint, unit shuts off late into cycle. tested, inspected, verified complaint. found unit had no error codes but about 15 seconds into a test cycle, unit would shut off. ohm'd vent fan as these can cause this issue. 0ohm's indicating a dead short. replaced vent assy from Pre-id. tested unit, unit working as designed. cx also has defective manifold on the upper rack caused by the older style tracks. ordering the three parts needed for that repair.; ordrng 1 W11259786 (track) and 1 W11259785 (track) and 1 W10843168 (manifold)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22314

Dustin F.

Job Details: 06/20/2022

"CX complaint: smelled burning rubber smell. Had f9 code6/20/2022 - Inspected unit, ran diagnostic, no codes present(CX unplugged unit before arrival) Found Alot of suds, CX stated he used 2 detergent pods before code. Found SP W11540964 for the element bushing, as well as burned element bushing on existing element. replaced element Per SP. Also Found improper drain tube placment, realigned drain tube and Charged CX $120.00 Via credit card. SP covers parts and Labor"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Point of Rocks, MD 21777

Ricky E.

Job Details: 06/20/2022

"customer stated that the units lid was cracked at the hinges.. replaced the lid assy, the lid is within the 1 year part warranty..."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Grifton, NC 28530

Ronnie B.

Job Details: 06/20/2022

"cx complaint of unit not cooling. upon arrival unit not plugged in. plugged in unit and compressor not running. 120vac present at start device. removed and replaced start device and run cap, compressor kicked on. compressor drawing 1.5 amps at start and settled around 1.2 amps and overprotect kicked on and shut off compressor. compressor. small leak found at evap. unit may also have floating restriction on hgih side causing overprotect to kick in. ordering compressor, evap, control.; ordrng 1 W11092533 (start-dev) and 1 WPW10350564 (capacitor) and 1 W11507067 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11496873 (control), used 1 W11092533 (start/dev), and 1 WPW10350564 (run cap) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, MD 21601

Jonathon C.

Job Details: 06/20/2022

"cx complaint, unit not washing. upon inspection of parts i found the gearcase that i brought defective. reordering gearcase.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, VA 22209

Samuel R.

Job Details: 06/20/2022

cx thought unit had 2-5yr warranty.cx advised they will call kitchen aid to cover cost od repair

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near York, PA 17406

Drew B.

Job Details: 06/20/2022

"cx complaint that unit is not powering on but the internal light will just flicker. i checked powwer at the wifi board and had 124 and traced up the control and had 120 @control,, made sure all connections were tight and secure no issue and still not getting any repsonse from the panel when turning knob and or pressing service sequence. ordering panel and control both ibn stock and call when approved through lowes contrct.; ordrng 1 W10911042 (panel-cntl 7@trb) and 1 W11201286 (cntrl-elec 7@trb)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Akron, PA 17501

Justin L.

Job Details: 06/20/2022

cx complaint unit not heating. was able to access unit and found unit to be getting 243VAC from L1 to L2. Ran unit and verified no heat. CHecked for continuity in fuses and found TCO reading open. Found vent to be folded in on itself causes air flow issues which caused issue. Corrected vent and replaced TCO. Tested and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, MD 21649

Alexander W.

Job Details: 06/20/2022

Called CX and gave qoute for ice maker over the phone CX accepted qoute CX to pay for ice maker upon return by check resched CX for thursday 6/23; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Richmond, VA 23236

Chris B.

Job Details: 06/20/2022

cx complaint unit will not heat inspected unit found blower wheel spinning freely on motor shaft causing noise ordering motor and blower wheel; ordrng 2 WP697772 (blower wheel)s and 1 279787 (motor)

We serviced a

WHIRLPOOL OVEN

Model KSDG950ESS1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2022

i was able to access unit and replace the bake element. i test the unit and found it to check good.

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Richmond, VA 23220

Chris B.

Job Details: 06/20/2022

replaced control and ui tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Frederick, MD 21703

Ricky E.

Job Details: 06/20/2022

"installed updated element with the update kit, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Richmond, VA 23231

Chris B.

Job Details: 06/20/2022

cx compalint unit make loud scraping sound isnpected unit confirmed cx complaintfound obstruction in blower wheel removed obstruction tested unit working as desighned collected 120 sc check 9947

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Hanover, PA 17331

Sal R.

Job Details: 06/20/2022

"Per the previouse tech, i was able to access and replace botht he drain pump and the control board. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chester, VA 23836

Chris B.

Job Details: 06/20/2022

replaced evap fan and blade cx complaint condensation will biuld up on top of fc gasket ran test number 40 in diag mode could not get horizontal heater to heat called trech line spoke with steve sr#7733921050 adjusted door unit working as desighend

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Sal R.

Job Details: 06/20/2022

CX complai t was that the utni was not opperating. I found that the the unit was off ballance due to the agitater being loose. I was able to access and securly secured the agitator. UNit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Petersburg, VA 23803

Chris B.

Job Details: 06/20/2022

cx complaint unit will not drain and also stop mid cycle inspected unit found f8e6 water hazard f0e5 off balance load f0e3 over load also found end of drain pipe in water shortened drain pipe tested calibrated unit working as desighned advised cx of use and care

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/20/2022

"CX complaint is that the tuni is not staying at temp.. I found thatb the unit gets to preheat 350 in 4 min. I fou d a F3e2 error code for the temp sensor. I also found that the the bake bar shuts off mid cycle. I am orderign 1 control ( WPW10340325), 1 sensor (W10833885) and 1 spark board (W11162730). Once the parts areavalible, please have somone form the office call to set a return date.; ordrng 1 WPW10340325 (main control board) and 1 W10833885 (sensor 100 @ tribs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit would not cool Installed new fan and blade and the fan now runs. Set unit to factory settings. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hampton, VA 23669

Carl A.

Job Details: 06/20/2022

"cx complaint of icemaker not working,checked unit to find fill tube to have frozen over and icemaker not working replaced icemaker and thawed fill tube tested unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model MED8100DCO

Near Arlington, VA 22201

Samuel R.

Job Details: 06/20/2022

cx cancelled as they said unit is still under warranty but didnt have document.they will call whirlpool;

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/20/2022

Called to cancel appointment due to defective harness.; ordrng 1 W10908894 (Harness)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Arlington, VA 22205

Samuel R.

Job Details: 06/20/2022

unit will need extra parts due to certain problems going on.W11457241 18 tribles W11291142 2 tribles W11291142 14 tribles W11087438 24 tribles bring rails and door guide incase needed; ordrng 1 W11291142 (freezer evap fan motor) and 1 W11457241 (drip pan kit) and 1 W11291142 (door switch) and 1 W11087438 (fridge fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Mount Gretna, PA 17064

Justin L.

Job Details: 06/20/2022

cx complaint of water dripping from warm air returns. was able to access unit and unable to find a model and serial number cx stated she informed whirlpool of the sticker being missing. removed evap cover and found clogged fill tube. using steamer cleared ice and found an extra piece of styrofoam that had it blocked. removed and tested unit noe operates as designed collected for service call only

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Gill G.

Job Details: 06/20/2022

verified cx complaint of unit fresh food section not cooling. found fresh food evap under a block of ice. freezer is cooling normal and ice maker is making ice. ordered fresh food evap fan with evap thermistor. scheduled return visit.; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Frederick, MD 21703

Ricky E.

Job Details: 06/20/2022

"W11520324 LED 24.08, shipping 15.00, labor 120.00, tax 1.44... customer stated that the unit wasnt dispensing ice, and the fzr led was out.. fnd debre in the ice bucket holding the auger, removed the debre, unit now is despensing.. the customer is unsure about repairing the fzr led. will call in if the repair is wanted..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Henrico, VA 23228

Gill G.

Job Details: 06/20/2022

verified cx complaint of freezer ice maker not producing ice. found freezer ice bin a block of ice. ice maker is cracked and leaking water out of mold into ice bin. replaced ice maker. tested. unit is working as designed.; used 1 w10886939 (ice maker) from stock

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Hanover, PA 17331

Marc M.

Job Details: 06/20/2022

installed parts and tested unit. unit still shorting at ui/display. inspected and found that the cavity thermostat is shorted and visibly burned. unit will need parts.; ordrng 1 W11224856 (thrmst-fix) and 1 W11469478 (harness)

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB01

Near Falls Church, VA 22046

Samuel R.

Job Details: 06/20/2022

cx complaint unit door doesnt not seal properly.inspected unti and could confirm cx complaint.found bottom dooor hinge to have bend.unit will need a new hinge and screws W10574325 1 tribles 67006564 6 tribles w11102844 special order; ordrng 1 W11102844 (hinge) and 4 67006564 (screws)s and 1 W10574325 (pin)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bainbridge, PA 17502

Justin L.

Job Details: 06/20/2022

cx complaint unit not finishing cycles. was able to access unit and after verifying model and serial ran diagnostic and found no saved codes. ran diagnostic cycle and found valves opening partially. due to unit not filling it wont finish cycles. ordering control and valve and once in office will need to contact cx and set return; ordrng 1 W11116592 (control) and 1 W11127357 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit did not make ice. Inspected the unit and found there is a code of E5 for thermistor failure on the IMA. There is also frost on the front fascia. There is 120v at the red to white wire at the ice maker heater but the fill tube is still frozen. The ice maker did complete a harvest in step 58 of diagnsotics and the fan runs in step 36. There is a pointer w10545061 that states to order fasica heater kit for condensation on the fascia. Unit needs new ice maker and kit; ordrng 1 W10619962 (fascia heater kit)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint UI not displaying properly, characters faded on UI. Ordering Control/UI; ordrng 1 W11528249 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/20/2022

cx complaint: unit is not spinning out load. no stored fault codes. ran auto test and found unit is fully functional and working as designed. verified good water flow and hoses are not reversed. after further discussions with cx found cx is using excessive detergent. advised cx on correct detergent use. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Lancaster, PA 17601

Drew B.

Job Details: 06/20/2022

when arrived was able to remove any 134a in system then had removed srier and compressor and install both new parts. pulled vaccum to about -28 and held the system requires 4.4 oz of 134a. and when fililing up to around 4.5 oz the low side read 0 and high was around 115-20.. and unit wad getting colder and colder in the fc section. unit will need to run for about 24 hours and appears good if any non ss repair call bck like pan on compressor

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Oakton, VA 22124

Christian C.

Job Details: 06/20/2022

Cx complaint unit is making a really lound grinding noise. Inspected unit found F7E1 tachometer missing or wrong signal. Ran through service cycle no issues. Tested fast spin in manual no issues. Ran DLMS calibration. Checked actuator arm is in splutch. Manually rotated drum from underneath and heard metal grinding coming from drum. Removed wash plate and found change underneath. Removed debris and tested unit. No more noise.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Middletown, DE 19709

Alexander W.

Job Details: 06/20/2022

CX stated unit is shaking tested inspected and verified cx complaint found unit is not sitting on a proper pedistal nor is the pedistal installed leveled properly CX to call and get proper pedistal installed. unit is working as desgined job is complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsville, VA 23111

Gill G.

Job Details: 06/20/2022

"cx complaint: unit gets out of balance and leaks water. found weak suspension. replaced suspension. found oil from gearcase on belt guard. unit needs gearcase, cam and belt.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 2count (2 count)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/20/2022

"Cx complaint popping noise coming from defrost heater. Replaced heater, drain tube and pan were not clogged. Tested heater element and is working properly. Unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Fairfax, VA 22030

Carl R.

Job Details: 06/20/2022

"NOT HEATING. Looked the dryer and seen the air flow was slightly weak, used a price of paper to determine air flow pull. Heater was active and working properly. Cx needs to show proof of lent duct cleaning before serving dryer. Also found the gasket around the door is particularly missing. Needs door gasket. ; ordrng 1 W10906683 (Gasket) and 1 Wp279368 (Glue)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Chesapeake Beach, MD 20732

David J.

Job Details: 06/20/2022

Cx complaint unit not draining. Inspected unit and did find drain pump was not pushing water through. Removed the water and tested unit and was working properly. Tried to drain again and it was trying but not doing it. Ordering drain pump for return visit. ; ordrng 1 Wpw10531320 (Drain pump)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS0

Near Kinston, NC 28501

Ronnie B.

Job Details: 06/20/2022

cx complaint of f1-e0 error code. checked unit and confirmed code in control and found unit to be infested. called techline to document.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Lexington Park, MD 20653

David J.

Job Details: 06/20/2022

Cx complaint the user interface sometimes freaks out and does its own thing. Sometime runs and sometimes doesnt. Inspected unit and found error code F8E3. Ran unit in diagnostic mode after clearing codes. Unit ran through complete cycle. Found no error codes. After. unit is having communication error between pump. Replaced control board and user interface. Ran diagnostic mode again and found zero errors. Tested UI and everything is working with no problem. Unit is now working as designed. Cx paid in full

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Falls Church, VA 22044

Lloyd B.

Job Details: 06/20/2022

Cx complained the unit made noise. Inspected the unit and found the belt to squeak. Installed new belf and tested and it no longer makes noise. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Bear, DE 19701

Taylor F.

Job Details: 06/20/2022

"Cx complaint is unit making a grinding noise. Tested inspcted and verifed complaint. Replaced gearcase, clutch, slider, rotor, stator from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

AMANA RANGE

Model AER5712AAS

Near Rockville, MD 20852

Julian H.

Job Details: 06/20/2022

Cx complaint about unit kept hot surface light on inspected all switches disconnected connectors p & L2 on all of them noticed that supply wires were just on the ground made Cx awared that she needs to get an electrican to enclosed wires on a box light still on check schematics connector 2b in burners sending power to hot surface light confirmed with TL, issue with LF burner replaced from preid and working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Orange, VA 22960

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint unit not washing. Found lid not latching/unlatching. Found unit not agitating or washing, evidence of damage to actuator/splutch assembley. Ordering latch and control, will use pre-id'd parts on return visit.; ordrng 1 W11307244 (latch) and 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Odenton, MD 21113

Alexander D.

Job Details: 06/20/2022

"cx complaint load n go not dispensing and drawer full of water. inspected unit and verified complaint. dumped out load n go and it was mostly water, hardly any detergent left. cleaned door glass and bellow in case leak is coming from there, no tears found. noticed load n go docking tube dripping nonstop. ran test cycle, no other leaks and detergent pump runs. docking tube filling container with water and diluting detergent. replaced metering bracket asm that includes docking tube. tested unit, no leaks, no dripping from docking tube. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/20/2022

Cx complaint unit is not working properly inspected unit found error F3E0. Removed and replaced the control and the sensor tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DRYER

Model WED8127LC

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/20/2022

"found unit with loud support beaing, added grease, unit no longer squeeling"

We serviced a

MAYTAG RANGE

Model MER7700LZ

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/20/2022

Replaced outer door glass reassembled unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Bern, NC 28562

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit heating. this unit falls under service pointer W11540964. also found small tear in tub seal. went to pull unit and found unit to be infested. advised cx to send in extermination reciept into office before we can return to perform repair.; ordrng 1 W11414078 (tub seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21704

Ricky E.

Job Details: 06/20/2022

"customer stated that the unit wasnt making ice.. verified issue and fnd the im thermister out of range... replaced the icemaker, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Vienna, VA 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit is leaking from underneath unit. Inspected unti found F9E1 diverter cant find position. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near ,

Frederick R.

Job Details: 06/20/2022

Replaced door switch per prior diagnosis. Tested unit after repair and it is now working properly. Ran unit for 15 mins and it did not shut off

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near New Bern, NC 28560

Ronnie B.

Job Details: 06/20/2022

cx complaint of unit shuts off and breaker will open. checkedm unit and no codes stored at this time. ran unit and cannot find any issues with unit. checked breaker and found 20 amp breaker. breaker is heating up when unit is running. with amp clamp checked amperage while on and is 2.4amps. on neutral. l1 is at 23.5 amps. called techline to document. cx needs new breaker of 30 amps. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Frederica, DE 19946

Frederick R.

Job Details: 06/20/2022

CX complaint is pin on hinge came out. Inspected unit and verified complaint. Replaced hinge from pre-id. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/20/2022

"unit with severely dented damaged cabinet, rear panel pushed inot cabinet, and front panel crushed. would need cabinet, door, motor chute etc; ordrng 1 8533643 (cabinet) and 1 W10806345 (front panel) and 1 280043 (rear,panel) and 1 W11117429 (chute) and 1 WP694089 (fan) and 1 WP8577230 (housing) and 1 279827 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/20/2022

"Replaced control as per previous diagnosis. As i was removing the front of unit to reach dispenser, i found a hole in the bellow gasket that was not visibkle while gasket was in place. Ordering bellow gasket W11314648, Scheduled repair visit for 6/27 end of day please.; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, MD 21057

Brian R.

Job Details: 06/20/2022

cx complaint is water leaking and ice bin is frozen together. found crack in mold. replaced ice maker and advised cx to keep a eye on it and if any issues just give a call back. temps and unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Taneytown, MD 21787

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit leaks. When arrived fpound the unit leaking water from underneath unit. The water tube that feeds from the door drips from the connector. Disconnected from tubeand cut off damaged end, re-inserted tube to connector, dispensed water and no leaks occured. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fairfax, VA 22030

Carl R.

Job Details: 06/20/2022

"doesn't wash clothes properly $120. Inspected unit and found that the washing machine is not working properly. Fpund fault code f7e2, shifter not functional. Cleared unit of other fault codes to see if new or same codes returned. Looked underneath washing machine and seen oil from the gear case at the bottom of the o er and floor. Cx needs gear case, slutch, actuator, belt and bolt and latch. Latch is not functional. This is to start. ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W10752187 (Bolt) and 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Perry Hall, MD 21128

Shane M.

Job Details: 06/20/2022

cx complaint of humming noise. put unit into test mode. could not duplicate sound complaint. advised cx to capture sound issue on cell phone.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chesapeake, VA 23324

Zachery R.

Job Details: 06/20/2022

"cx complaint unit not completing cycles, wash basket banging, checked unit, unit displaying f0e5 off balance fault. unit is balanced, ran calibration, ran auto test cycle, during test cycle unit was shaking accessively and squeeking non stop, tried repositioning unit to quiet squeeking, no success, suspension is good, slider is good, small amount of oil leaking from bearing onto slider, advised cx to try smaller loads, and ordering gearcase, clutch, and stator to complete repair. 2count; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Shippensburg, PA 17257

Sal R.

Job Details: 06/20/2022

"New home build, Builder complaint was thatb the unit has cosmetic damage to the front of the door. I was able to access and replace the door , unit test good."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23236

John P.

Job Details: 06/20/2022

"Install basket calibrated tested working as design also replaced belt.; ordrng 1 Wpw10006384 (Belt), used 1 Wpw10006384 (Belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Baltimore, MD 21207

Keith H.

Job Details: 06/20/2022

cx complaint is unit not completing cycle inspected unit and found the drain motor is jus humming but water not being drained. needs new pump. Maintainece is going put unit in their shop for better access when we get part; ordrng 1 W10906604 (pump-water)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Crozier, VA 23039

Thomas B.

Job Details: 06/20/2022

"Cx complaint unit is not working properly inspected unit found errors for overfilling, underfilling, and long fill long drain tested water valve proper pressure and volume also testes drain the drain drains properly no issues no kinks in pressure tubing ordering control qouted 360.47 for repair cx paid by CC ; ordrng 1 W11116592 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/20/2022

As per previous visit was able to access unit and replace outer door. Attempted to remove wall oven but due to how close it is to the fridge and it being stuck will need a 2nd tech. Contacted office and setting return Thursday 6/23/22; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Frederick, MD 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit isn't cooling. When arrived found items in RC too warm but air flowing through baffle. Items in FC were frozen. Accessed the evap and found it to not have complete frost pattern. The bottom half had frost, the top half was condensation. All fans and compressor are working. Unit will need sealed system repair. Ordering parts, once parts are in contact cx to reschedule.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11504449 (capillary tube) and 1 W11506619 (coupler) and 1 W11109499 (drier tube) and 1 W11504433 (heat loop-drier) and 1 W11504447 (cap tube -drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near East Petersburg, PA 17520

Drew B.

Job Details: 06/20/2022

cx complaint that unit is making noise when fan runs etc when testing i foudn the evap fan cover wasnt fully snapped and causing vibration of the fan running and i was able to snap in place nd noise had gone away.. and appears to be fully functional/.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near Frederick, MD 21701

Bernard M.

Job Details: 06/20/2022

"Cx complaint unit won't power on. Inspected unit and found the console wouldn't light up when pressing buttons. Accessed junction box and found not enough voltage from L1 to neutral. Found continuityat the control. Cut off power at breaker and removed and reconnected wire nuts so wires were tight and secure, turned on breaker and the unit powered on. Ran test cycle and unit completed cycle without issues. Cx paid $120 service fee"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near Baltimore, MD 21216

Keith H.

Job Details: 06/20/2022

cx complaint is long dry times inpsected unit verified 120v to unit put into diagnsotics no errors found tested it. it does heat and tumble i then found unit has bad airflow advised cx to have vent checked and cleaned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near York, PA 17403

Drew B.

Job Details: 06/20/2022

"cx complaint that unit lights arent working. and foudn the switch lever is broken, replacd the switch and now lights work and checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Mineral, VA 23117

Eric F.

Job Details: 06/20/2022

"Confirmed cx complaint door not shutting flush, water leaking around left side of door. Found door not engaging latch, hinges warped prohibiting door from closing properly. Ordering new hinges.; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Vienna, VA 22181

Christian C.

Job Details: 06/20/2022

Cx complaint unit filter is hard to remove. Removed filter. Filter had a lot of built up pressure. Cx had not replaced filter in a long time they do not remember when. Advised cx to replace filter every 6 months or so. Cx paid for service call 2nd unit in house.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/20/2022

"i was able to access unit and replace the detergent dispenser. tested unit, unit now checks good."

Contact Us Today

Learn More About Us