Service History 1047 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Berlin, MD 21811

Michael E.

Job Details: 07/06/2022

CX complaint: not dry when done and clothesgetting bound up. Tested and verified complaint. Air flow test failed in the yellow. Without vent line attached unit tested in the green on air flow. I went over air flow problem with the CX and advised having vent duct cleaned out. Unit is working properly. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Camp Hill, PA 17011

Andrew S.

Job Details: 07/06/2022

Cx complaint is that the unit is not heating or drying as it should. Upon arrival I found that the unit is heating and has good ventilation. I found that the unit is short cycling the element. I found that the heat is only coming on for a few seconds and then cooling. The cycle times are only a few seconds both ways. I am ordering the needed parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10846428 (Timer) and 1 WP8318268 (Thermostat)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/06/2022

Replaced parts.. unit tested ok... no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glenelg, MD 21737

Robert L.

Job Details: 07/06/2022

"cx complaint LEDs out, found RC triple LF out, replaced part from truck stock, all lights returned, tested all ops ok; used 1 w11205082 (LED with harness) from stock"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4206FZ6

Near Middletown, DE 19709

Taylor F.

Job Details: 07/06/2022

Cx complaint is light not turning off. Tested inspected and verified complaint. Replaced control from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

JENNAIR REFRIGERATOR

Model JS48SEDBFA

Near Clarksville, MD 21029

Robert L.

Job Details: 07/06/2022

"cx complaint dispenser not working, light and display lit, found no voltage at fountain switch , jumped door switch, no voltage to lower door harness, should be stready 120v, traced red wire back to control found 115v of control, found no continuity in harness thru cavity, prior short internal now seperated , none repairable situation, no charge prior 30"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ00

Near Accokeek, MD 20607

Shane B.

Job Details: 07/06/2022

cx complaint is the unit not making ice or dispensing water. cx just moved into house and said it hasnt worked since they moved in. i found water was turned off from supply once turned on the dispensor worked but the ice maker constantly filled. valve is stuck. i replaced valve with preIDed part and turned water and power back on. IM no longer fills. water dispsenor works. tried cycling IM. its getting 122vac but will not advance. unit will need new IM. ordering part. cx paid in full for repair.; ordrng 1 W10884390 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 07/06/2022

"Cx complains that the freezer door not closing properly, i made an adjustment on the door hinges but the still not closing properly.. order parts; ordrng 1 LW10852088 (dor-fip) and 1 W11178521 (nameplate) and 1 WPW10300065 (hinge-door) and 1 WP2166037 (hinge-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manassas, VA 20112

Robert W.

Job Details: 07/06/2022

"CX complaint is the unit isnt dispensing ice. Inspected unit and found the auger motor is getting power and isnt rotating just making nose the shaft is free spinning in the motor, Ordering washer, yoke,motor door gasket; ordrng 1 W11378860 (Washer) and 1 WPW10309864 (Divider) and 1 W11310391 (Motor) and 1 W10830055 (Door gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX305ESS2

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/06/2022

cx complaint unit fills and recirculation pump enrgizes but only makes a weak noise and doesnt pump. ordering recirc pump 382.60 total. 272.60 collected by cc 110 labor due on return visit.; ordrng 1 W11542867 (recirc pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Washington, NC 27889

Ronnie B.

Job Details: 07/06/2022

"cx complaint of rc stopped cooling and frost on back wall of fc. Upon arrival unit unplugged. Based off of cx complaint will be defrost issue. Put unit into defrost and jumpered bi-metal. no voltage to harness from control. removed and replaced control and evap harness and tested again. confirmed voltage to heater and heater resistance in range. Re-assembled, unit is working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/06/2022

"Installed parts, tested unit, motor not coming on. Found TCO and Thermal Fuse not reading continuity, found heating element shorted to cabinet. Replaced parts with truck stock, tested unit, unit working as designed.; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 279838 (element,heater), used 1 279816 (TCO), and 1 WP3392519 (Thermal Fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/06/2022

"Cx complaint is after ice maker repair ice maker is making too much ice and will not dispense. tested and inspected and verified complaint. ice maker is working however the bail arm is defective and not signalling to stop ice production. ordering new bail arm and entension for the over production of ice. found the container for the ice defective as well, replaced from pre id and tested and ice is now dispensing again. resheduled for return on 7/13/22. tested ice maker and ice maker is working as designed (new ice maker) just needs new bail arm.; ordrng 1 W11226459 (bail arm) and 1 WPW10351019 (extension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Frederick, MD 21701

Ricky E.

Job Details: 07/06/2022

"installed part and verified operation, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Fairfax, VA 22030

Demonte S.

Job Details: 07/06/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water. Checked the back of the Refrigerator. Found that the Cabinet is missing installation. Which is causing the Refrigerator to make a perfect circle with condensation / Rusty Water is running down the Cabinet. The floor is damaged because of this. Called Whirlpool Techline. Per Whirlpool this is a Non Reparable issue with the units installation. Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Barboursville, VA 22923

Eric F.

Job Details: 07/06/2022

Called cx and left message about potential return date of Friday 7/8. Tentatively rescheduled job for that date barring cx not being available. Spoke with office about job.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Arlington, VA 22201

Emmanuel R.

Job Details: 07/06/2022

"Cs dw is leaking, confirmed complaint. Found the leak to be coming from the left side of the door seal , the door seal is must not be sealing properly. Ordering door seal, also the spray arms incase it still continues to leak. Also bringing clear door for dishwasher. cant find part# for it.; ordrng 1 W11414078 (seal cabinet) and 1 W11550888 (wash arm) and 1 W11043437 (spray arm) and 1 W11573766 (arm spray) and 1 cleardoor (clear door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDB01

Near Huntingtown, MD 20639

Shane B.

Job Details: 07/06/2022

"complaint is poor cooling and frost in freezer. confirmed complaint, freezer is covered in frost and fridge has moisture on shelves, ceiling. i found the fridge door is warped at the bottom causing a large gap letting warm air into the unit. ordering new fridge door. i advised cx the unit should not be in a garage and showed him the use and care guide. he said he might move the unit to the basement. i informed the cx the door would be shipped to him and to call us when its delivered.; ordrng 1 LW10648575 (fridge door, black)"

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Fallston, MD 21047

Neil H.

Job Details: 07/06/2022

replaced the ordered parts tested unit didn't trip breaker cx will call if any issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Manassas, VA 20109

Ezra M.

Job Details: 07/06/2022

"ice maker not dispensing, auger motor turning. found auger motor coupler stripped, not catching gears.; ordrng 1 W11228132 (shaft)"

We serviced a

WHIRLPOOL FREEZER

Model KSSO48QTX04

Near McLean, VA 22101

Christian C.

Job Details: 07/06/2022

"Cx complaint unit is not cooling on both sections. Inspected unit just the top of the FC evap is frosting. Evap fan is good. Condessor fan is good. Compressor is humming loudly and is very hot to the touch. No signs of dye on the visible sealed system components.. Unit is pulling 2.19 amps. Ordering compressor, drier, and coupler. Needs SS Tech, 2 tech built in ref. Cx owes labor on return. Parts CBE.; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JZ

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/06/2022

unit has power but light still stays on and control wont bake will need control on back order explained this to cx; ordrng 1 W11594188 (control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Providence Forge, VA 23140

Gill G.

Job Details: 07/06/2022

"verified cx complaint of unit not agitating. stored fault code F7E5(shifter fault) found worn cam. replaced actuator and cam. calibrated and tested unit. unit is working as designed.; used 1 W10913953 (actuator), and 1 W10721967 (cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hanover, MD 21076

Eric W.

Job Details: 07/06/2022

installed new mastic on cap line cx will watch unit

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500EBS05

Near Herndon, VA 20170

Ken M.

Job Details: 07/06/2022

"Customer complaint is that the unit's blower is running noisy. Unit tested and found that the lower blower housing is the source of the noise, wheel is not turning freely. Wiring is not making contact with the blower. Unit needs a new lower blower assembly.; ordrng 1 W11245567 (blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDB08

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2022

replaced the refrigerator door switch and tested. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ashland, VA 23005

Thomas B.

Job Details: 07/06/2022

Cx complaint unit is not working properly inspected unit removed and replaced the fan motor with thermistors melted out ice in evap area tested unit now functions normally

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Pikesville, MD 21208

Keith H.

Job Details: 07/06/2022

cx complaint ilong dry times inspected unti put into diagnsotics no errors found. ran test it worked fine also checked ventilation its nice adn clear. unable to duplicte issue

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Herndon, VA 20170

Ken M.

Job Details: 07/06/2022

Fascia replaced and cycled several times to get unit out of the wifi setup mode. Unit tested and seemed to have difficulty determining whether it had shifted to spin properly. Cycle canceled and drive system inspected and found tiny spots of oil all around the bottom of the inside of the cabinet. Unit needs a new gearcase. Also ordering clutch and slider.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider)

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS7

Near Annapolis, MD 21409

Kevin P.

Job Details: 07/06/2022

"arrived and spoke to cx who showed that he found the water got shut off to the unit some how, and its working now. cx declined service, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Ken M.

Job Details: 07/06/2022

"Customer has a Covid-19 positive family member at the home, tested positive yesterday, needs to reschedule. Customer referred back to office.; saved tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS0

Near Annapolis, MD 21409

Kevin P.

Job Details: 07/06/2022

"cx complaint unit not operating, found unit needs new interlock kit upper interlock flipped back and noise filter fuse is blown. qouted cx for repair 212.27 which cx accepted and when going to install found the box contained used interlock switch kit. ordering interlock and fuse which i was gonna use from van stock. totla collected by cc.; ordrng 1 W10138793 (fuse) and 1 W11244494 (interlock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFXS25RYMS2

Near Baltimore, MD 21210

Shane M.

Job Details: 07/06/2022

"cx complaint the icemaker stopped working couple months ago. jumped cycle on icemaker, didnt asked for water. 120v at valve. gave cx a quote for the repairs. cx paid in full"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Columbia, MD 21045

Robert L.

Job Details: 07/06/2022

"cx complaint not locking , found strike tab broken off, replaced strike from pre-id, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Timonium, MD 21093

Shane M.

Job Details: 07/06/2022

installed new parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/06/2022

"cx complaint ice getting stuck in door dripping allowing warm air up to ice bin, confirmed complaint, cubes delay falling get stuck at door, bottom if bin has large opening and door closign slowly after dispensing, ordering seperator and ice bin (both 3+trib); ordrng 1 W11244434 (ice-contnr) and 1 W11423781 (seperator gray)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV03

Near Hanover, MD 21076

Robert L.

Job Details: 07/06/2022

"upon arrival found fan running extra quiet, tested damper and fan , cx said about every 30 minutes buzzing sound from rear, found icemaker calling for water but not connected , discinnected valve in rear and turned of bail arm on icemaker, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL5

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2022

cx showed me the unit has frost in the freezer at the top right side. the cx had already removed all the food from the freezer. the door gasket and brackets are all good. found the cx is pulling the door from the right side only throwing the door out of square and then lightly closing it sometimes allowing the door gasket not to seal.

We serviced a

JENNAIR OVEN

Model JJW3830WB

Near Cockeysville, MD 21030

Brian R.

Job Details: 07/06/2022

cx complaint is display wont work and cant run unit and tried to reset power and it just show Jenn-Air on the front and thats it. cant push anything or test or check for codes or do anything as nothing on console responds. lights dont come on when either door is open. tested and checked unit as far as we can and advised cx we will need to replace control and further test unit and see how it goes. cx asked to order both boards just in case and we can return the one not needed. as soon as parts are in ioffice will schedule.; ordrng 1 WPW10286791 (Elec Control 162.29) and 1 WPW10292566 (Over Control 262.61)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/06/2022

sr7734011934 the icemzaker needs icemaker called offcie got part number and ordereed part; ordrng 1 w11546935 (icemaker .)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Baltimore, MD 21239

Milton J.

Job Details: 07/06/2022

CX complaint unit not cooling in RC. Inspected and found compressor running. Unit when into forced defrost. Element 36ohms. Bi-metal 0.4ohms on evap with frost pattern. Fan getting 116vac but running so soft thought it was seized before removed evap cover. Ordering new Evap Fan. Returns will need defrosted on return as well. -MJrob; ordrng 1 WP2315539 (Evap Fan)

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near New Market, MD 21774

Ricky E.

Job Details: 07/06/2022

"customer stated that the units right rear element not funtioning. fnd that when used it shows a f12 error, coil under current... will order and replaced the module, coil and display. the unit maybe showing the error for the coil, but may have an issues on the module... all parts covered unit extended 5 year... need parts...; ordrng 1 WPW10396615 (display) and 1 WPW10396549 (hotplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Hopewell, VA 23860

John P.

Job Details: 07/06/2022

Installed console tested working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/06/2022

"cx complaint unit is leaking out ice maker. door gaskets are torn. and roller wheel has broken. inspected unit and confirmed all complaints. ice maker is frozwen in. could not get ice bin out as water has been leaking into it and freezing. water,line for ice maker has been leaking as well and is cracked. ordering water line ice maker valve and filter head for this issue. ordering front right roller assem and both door gaskets for return visit as well. cx said they will be defrosting unit once they get confirmation on a date to return and we will not need to defrost it.; ordrng 1 W10502642 (filter head) and 1 WPW10349187 (valve) and 1 W11415785 (ice mkaer fill) and 2 W10830277 (gasket)s and 1 W10882923 (ice maker) and 1 WPW10515763 (roller)"

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Mechanicsville, MD 20659

Robert A.

Job Details: 07/06/2022

"Cx complaint that the unit is not spinning at all, the clothes are wet at the end of the cycles. I inspected the unit to confirm the complaint. I found no error codes during the universal and quick diagnostic cycles. All components passed and worked fine. If any parts are needed I recommend replacing the control boards together, possibly they are malfunctioning during normal cycles. Otherwise the unit is working as designed. I quoted the cx for the control boards and collected the service call fee.; ordrng 1 WPW10192981 (control board 153.30)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS2

Near Easton, MD 21601

Jonathon C.

Job Details: 07/06/2022

"cx complaint, unit not making ice. tested, inspected, verified complaint. unit was refusing to fill with water at first. ran throught the manual test cycles. unit is seeing that its full of water when its empty. the level sensor is built into the recirc pump on this unit. ordering recirc pump. cx paid in full by card.; ordrng 1 W11542867 (recirc pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EBS3

Near Silver Spring, MD 20905

Andrew H.

Job Details: 07/06/2022

Customer complaint is the lower spray arm is not moving and dishes are not getting cleaned on the lower rack. Inspected unit found f9 E4 error code for blocked spray arm or not moving. Really went detached I found the diverter motor not moving the spray arm. I found unit will need new control and some assembly. Control is CBE. I quoted customer for replacing the control and sump. Cx paid with c/c; ordrng 1 W10861526 (Sump motor) and 1 W11341628 (Control board (CBE))

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/06/2022

installed parts cheksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Laurel, MD 20707

Andrew H.

Job Details: 07/06/2022

Cx complaint is the unit is not cleaning the dishes. I found the unit has f4e3 motor not moving error code and f7e1 no heat error code. I found the motor is bad. I quoted customer for replacing the motor. Cx okay'd repairs. I replaced the sump motor asm

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Martinsburg, WV 25405

Danny R.

Job Details: 07/06/2022

unit has a touch pad omn control not working start and clock set dont wortk will need control; ordrng 1 W11256088 (control)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/06/2022

cx complaint is with door and unit heating. says unit will start and run every time but wont heat unles the right side is pushed in and then heat kicks on.tested and checked unit to find door not closing right and not shutting all the way on the right side. adjusted door and closing and tested unit a few more times and every time unit heated and ran as it should. unit checks. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chester, VA 23831

Chris B.

Job Details: 07/06/2022

replaced control and float switch ran unit threw test mode inspecetd for elaks prior to replacing float switch and still no sighns of water ran unit threw test mode no error present unit working as desighned

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Disputanta, VA 23842

John P.

Job Details: 07/06/2022

CX complaint unit making noise check unit found noise coming from broil element and shield vibrating with convection fan tighten screws tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ranson, WV 25438

Danny R.

Job Details: 07/06/2022

lose conection at elelemnt reinstalled checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Fairfax, VA 22031

Jason A.

Job Details: 07/06/2022

CX complaint FRIGE stopped making ice & warm temps. CX had another company & CX states they looked at rec / emit in ice bin compartment but did not replace anything & ice did not return. Power outage in building & CX had time & displays in kitchen appliances blinking. Around the same time there was a fan noise & after that there was water leaking. Likely melted ice from bin & evap pan overflow. CX reset breaker a few days ago. Arrived at address & full ice bin. & RC & FC temps are normal. FC items are frozen solid > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Charles Town, WV 25414

Danny R.

Job Details: 07/06/2022

ui tpuch pad is bad not turning no but has power replaced with id part checksok

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Arlington, VA 22205

Christian C.

Job Details: 07/06/2022

Cx complaint unit side leds are dim. Tested all leds by putting them on the top led connector and all are working. Installed led board issue still persists. Reinstalled old led board. Called techline SR#7734043245 Getting 17.4 VDC at led string connector. Getting 21.4 VDC at 4 pin connector for side leds. Advised to replace all side leds. Cx paid in full.; ordrng 3 W10695459 (led)s

We serviced a

MAYTAG WASHER

Model MVW6200KWO

Near Summit Point, WV 25446

Danny R.

Job Details: 07/06/2022

wrong part sent . called offcie and parts found part will come back friday will leave other parts and control that needs to ne return with cx; schdld next appmnt for 7/8 FRI !

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near White Hall, MD 21161

Neil H.

Job Details: 07/06/2022

"f7e2-MCI Drive Failure f6e3-Communication Error: ACU Cannot Hear MCUf7e7-Motor Unable to Reach Target RPMf7e8-motor over temprotor not moving and the clutch can be heard but no movement new rotor and stator needed and clutch harness,control.; ordrng 1 W10915700 (stator) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W10734521 (Whirlpool Washer Clutch) and 1 W10915701 (rotor) and 1 W11568984 (Harness, Lower) and 1 W11419171 (Whirlpool Washer Control Board)"

We serviced a

WHIRLPOOL OVEN

Model JGRP548WP01

Near Elkton, MD 21921

Alexander W.

Job Details: 07/06/2022

"Cx stated unit giving error code tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/06/2022

replaced heater and tested and ran unit. no leaks seen and unit checks. did find power box cover missing and not on or to be seen.unit checks job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/06/2022

As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

JENNAIR REFRIGERATOR

Model JS42NXFXDE01

Near Towson, MD 21286

Milton J.

Job Details: 07/06/2022

Cx complaint RC door not closing as should. Started to install new gasket to ordered door and discovered the FC gasket was sent in the part number box for the RC door gasket(see SD pic). Then while showing CX wrong gasket CX was expressing displeasure in the door liner seperating(see SD pic.) Also she was showing me the bottom drawer in the RC not sliding back in fully and hitting door. Reordering RC Door Fib and also ordering LH Bottom RC Slide and RH Bottom RC Slide. -MJrob; ordrng 1 W10800805 (RC Door) and 1 W10844011 (LH Bottom RC Slide) and 1 W10732727 (RH Bottom RC Slide)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/06/2022

cx complaint unit is making noise again. found nooise coming from bottom right of door. the hook for the door to sit on was a little loose and causing a squeek. bent door prong so it sat the door closer and tried to put some tape as a dampener inbetween door and cabinet to lessen noise. turned back on and noise was gone. job completed. noise not coming from any roller/pulleyy

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Baltimore, MD 21206

Milton J.

Job Details: 07/06/2022

Complaint unit not agitating. Installed all parts sent. Calibrated. Manually tested all functions as well as auto tested with no issues. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Greenbelt, MD 20770

Mitchell H.

Job Details: 07/06/2022

cx complaint unit is cutting off mid cycle and throwing f1e0 error. internal board error. unit needs contorl board. also found f2e1 stuck key. ordering control for return visit. please reswchedule when parts are in and contract is approved.; ordrng 1 W11258611 (control)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Arlington, VA 22207

Jason A.

Job Details: 07/06/2022

CX complaint FRIGE not cooling. Replaced compressor & install coupler & UV drier. Check for leaks & ran vac. Filled with 5.0 OZ R134. Reading good pressure & fast equalize. Compressor pulls 0.9A. Monitored FC temps from 79F to 61F > JJ

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Easton, MD 21601

Jonathon C.

Job Details: 07/06/2022

"cx complaint, not washing. replaced parts per prior diag. tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Laurel, MD 20707

Andrew H.

Job Details: 07/06/2022

Customers complaint is the units not draining inspected unit found water in the bottom of the unit. I checked disposal and found the disposal plug for the drain hose was still intact inside the disposal. I knocked out drain plug from disposal reconnected drain hose and drain water from unit. I ran test cycle unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Roberto I.

Job Details: 07/06/2022

"CX complaint frost in the Fc, temp too warm in the Rc, loud noise.Confirmed loud noise from evap fan, it is not running to correct speed. Found also frost build up on evaporator. Ordering thermistor W10316760, thermistor WPW10384183, fan motor WP2315539, blade WP2163777 and control box W11595220.; ordrng 1 WPW10384183 (thermistor) and 1 W10316760 (thermistor) and 1 WP2315539 (fan motor) and 1 WP2163777 (blade) and 1 W11595220 (control box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Falls Church, VA 22046

Jason A.

Job Details: 07/06/2022

CX complaint FRIGE RC not cooling. Cleared all ice & made sure drain is clear. Replaced evap thermistor read thermistors in diagnostics. Test 5 good frost pattern. Select max cool + ice > JJ

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ0

Near Greenbelt, MD 20770

Mitchell H.

Job Details: 07/06/2022

cx complaint unit is not heating. inspected unit and confirmed complaint. mag sounds bad. ordering capacitor diode and mag for return visit.; ordrng 1 W10850446 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Broadlands, VA 20148

Ken M.

Job Details: 07/06/2022

"Customer complaint is that after service work from a prior company, the door gasket for the right door is not seating properly and the ice maker is not working. Inspection of the door gasket found that the runner was not staying behind the liner. Gasket reseated, but the gap between the inner liner and the outer door is large and the gasket easily pops back out again. Unit needs a new door. Gasket slide back in as best as possible for now. UI segments are lighting dim when not needed, unit needs a new UI. Ran test 15, 36, and 56 and all passed. Ran test 57 and 45 and the ice maker did not fill. Ran test 19 and then return to test 45 afterwards. Ice maker filled. Contacted tech support with findings. Recommended dual valve replacement as well. SR # 7734040317.; ordrng 1 LW10550669 (dor-fip ss) and 1 WPW10393265 (nameplate) and 1 W10848301 (cntrl-elec) and 1 WPW10341329 (water valve assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2022

the cx says the unit is not cooling very good. cx thermometers are showing 45f in the refrigerator. found 5f in the freezer and 45f in the refrigerator with a k probe. temps set to 0f and 37f. cx says the unit has not been leaking anymore. door gaskets are sealing. test 4 step 4 the refrigerator evaporator is getting a full frost pattern. both evaporator fans are blowing good. called tech support and spoke with a robert. tech recommends a data logger in the refrigerator section attached to the bottom of the middle shelf and one in the bottom bin of the freezer. file number 7734045110; ordrng 2 1234 (data logger)s

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/06/2022

cx complaint is the right front burner knob coming off and the stem it mounts on being bent. confirmed complaint. valve is siezed and stem is twisted/bent. i could not straighten the stem without risking damaing the valve and leaking gas. ordering new valve. cx says he has the knob and that its not damaged.; ordrng 1 W10814916 (valve-brnr)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Woodsboro, MD 21798

Ricky E.

Job Details: 07/06/2022

5-1 2-1 customer stated that the unit wasnt washing. verified issue and fnd comm issues from the ui and control. also the unit is loosing pressure in the sump and the dispenser doors will not stay closed and have faulty latches... need parts..; ordrng 1 W11192367 (console) and 1 W10861000 (detergent dispenser)

We serviced a

WHIRLPOOL DRYER

Model GEQ8811PL1

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/06/2022

installed door switch and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gettysburg, PA 17325

Sal R.

Job Details: 07/06/2022

"CX complaint is that the utni is making a grinding sound. I found that the the felt seal tore and the drum has been damaged due to the bare metel is on the rear bulk head. Bulk head is in good shape, however I am ordering 1 Drum assembly (W10899578). I informed CX that thepart will direct ship to the hmoe. Once the part arrives, CX will call office to set a return date.; ordrng 1 W10899578 (drum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, VA 22554

Tanner B.

Job Details: 07/06/2022

"Last visit the unit was giving E5 Error for timed IM.. During diag , the IM cycled , filled etc.. the unit was cooling .. Ordered IM/UI to correct issue . At the very end of last visit i noticed temps set incorrect, cx and i couldnt determine when/ who did it.. I informed him i set them to recommeneded and to let me know how it cools.. today i found the freezer set to -5 in freezer and the unit is cooling at 20-25 degrees. cx states on recommened the unit will thaw out in FC .. unit has cooling issue , needs sealed sytstem tech. possible bad compressor / possible leak.; ordrng 1 w11578205 (compressor) and 2 w11504431 (suction / compressor)s and 2 w11504415 (coupler)s and 2 w11506621 (charging tube/ compressor)s and 2 w11506635 (access coupler)s and 2 wpw10143759 (uv drier)s and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Waynesboro, PA 17268

Sal R.

Job Details: 07/06/2022

CX complaint is that the unit is not opperating. I found that the sump & motor has failed. I quoted CX for the cost of repair. CX informed me that he will replace the unit. I collected $120.00 cash for service charges.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Julian H.

Job Details: 07/06/2022

CX complaint about washer sometimes not locking properly or dispensing powder soap put unit on test mode no error codes found door is difficult to close to CX but I couldnt see anything that is impeding door to close tested several times on test mode and normal cycle and working properly CX is using oxi clean powder that dissolves better with warm to hot water advised CX to change setting and explain how

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/06/2022

"Confirmed cx complaint unit freezing up in freezer. Found freezer door gasket malformed, letting air in. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Nanjemoy, MD 20662

Robert A.

Job Details: 07/06/2022

Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found that the drain pump had some debris in it block the impeller from spinning. I removed the debris and tested the unit for the cx. It still did not work because the drain tube is clogged with gunk from food residue. The unit will need a new drain tube to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 3385556 (drain hose)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Michael E.

Job Details: 07/06/2022

Replaced pantry drawer cover as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs unit doesnt drain, I found the connector to the drain was not secured, i secured drain connector and tested unit, Unit drains now but it has a restriction at the garbage disposal. Advised customer to call a plumber as well. Dishwasher is now working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/06/2022

"Cx complains that the oven not working at all, cks unit, top burners working ok, i ran diagnostic test mode, error code f1e0 internal board failure elements cks ok, order cntrl board and temp sensor; ordrng 1 w11567368 (cntrl elec) and 1 WPW10181986 (sensor)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Arlington, VA 22201

Christian C.

Job Details: 07/06/2022

Installed rollers. Tested unit. No more grinding noise. Unit is heating.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2022

cx says the unit has started making ice yesterday but was slow to start. the lights are all working good. the cx says the ice cream has always been frozen solid. freezer temp is 0f and refrigerator 38f. temps set to 0f and 37f. test 56 shows no errors. ice maker has non frozen ice in the tray so is filling. test 3 the evaporator fan is blowing good. test 15 shows not full and full good. test 36 is blowing good. door gaskets sealing good. reset power to the unit and called tech support. spoke with an anthony. file number

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Indian Head, MD 20640

Robert A.

Job Details: 07/06/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23434

Branden R.

Job Details: 07/06/2022

"cx complaint no matter the setting or time it stays on for 3 seconds rattles and shuts off. it is not . . . checked unit found unit sparks when plugged in and turned on , uninstalled and disassembled whole high side , found OL on fuse , used mirror to check tube best i can , can see inside wave tube that its has small burn marks call techline to document , wont told to order any parts was advised they will be reaching out to cx for further info . cx vary unhappy with unit . "

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Bryans Road, MD 20616

Robert A.

Job Details: 07/06/2022

"Cx complaint that the unit is not turning off after counting down. I inpected the unit to confirm the complaint. Certain cycles will count down then begin to increase in time again. This is a repeat issue, I replaced the control, fascia and moisture harness before. The same parts will need to be replaced again. I called WP safety to document the issue. The cx was promised a replacement unit if the issue occured again. They will call WP obtain a replacement. I'm marking the parts for the return visit.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Odenton, MD 21113

Eric W.

Job Details: 07/06/2022

installed nw control and console unit now working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Accokeek, MD 20607

Robert A.

Job Details: 07/06/2022

Cx complaint that the unit is making a loud noise during the cycle. I inspected the unit and confirmed the complaint. I found the noise is coming an inbalanced blower wheel. The unit will need a new blower wheel and motor. I'm ordering the parts for the return visit. I collected the service call by CC and left the cx with a quote.; ordrng 1 WP697772 (blower wheel 40.75) and 1 W11126010 (motor 228.20)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/06/2022

"CX complaint New Dryer NOT dryingInspected unit, Unit produces heat but DOES not dry clothes. Went to the back of unit and checked resistance for the Thermal Fuse, TCO, High limit, Thermostat, and element. All show continuity IN range. I then Ran the Dryer again and removed the lint trap off the top... the dryer was blowing air Out the lint trap! Once disconnected the vent, then ran the unit started sucking air into the lint trap and blew air OUt the back of the unit. Issue is likely within the vents of CX house, hes contacting installers/vent people to resolve the issue."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs unit doesnt complete cycle and makes a loud noise. I found the nut that holds the splutch assy together backed off and was laying on the ground, splutch started hitting the cover and wouldnt engage. I was able to torque the nut back on so the customer can use it but it damaged the cover and the splutch pulley. ordering splutch and cover. Rans test cycle and calibration. Unit is ok to use until we get the parts in.; ordrng 1 W10721967 (splutch) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, MD 21102

Brian R.

Job Details: 07/06/2022

cx complaint is with temps in unit. took temp readings first of 15 in Freezer and 54 in FF. she said unit started with freezing things on top shelf then went from there. said unit never would change temp to what unit was set to. unit was set to 33 n 0 at time of service. top air flow cover in freezer had ice on it and evap was claer at time of service. will order parts needed and office will schedule.; ordrng 1 W11236851 (Damper) and 2 W10316760 (Temperature Sensor)s and 1 W11566894 (UI)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ02

Near Arlington, VA 22207

Christian C.

Job Details: 07/06/2022

Cx complaint IM does not stop. Inspected unit found bail arm not in slot. Secured bail arm and advised cx about bail arm. Cx paid for service call.

We serviced a

JENNAIR DISHWASHER

Model JDB3600AWS3

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/06/2022

"CX complaint: Dishwasher not runningInspected unit upon arrival, Found Start/resume button slowly blinking. indicating unit lost power during cycle. cleared it, ran through diagnostic cycle, and short run of normal cycle to test function. Everything checked out. Charging CX 120.00 for service fee job complete."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Baltimore, MD 21207

Keith H.

Job Details: 07/06/2022

cx complaint is sometimes unit doesnt come on. sometimes door wont lock so it wont spin inspected unit put into diagnsotics found f2e1 ui stuck..f5e3 lock lock failure ordeirn control console and latch; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec) and 1 W10810403 (lid lock assy)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Woodbine, MD 21797

Justin S.

Job Details: 07/06/2022

cx showed me that most of the burners are high except the 2 on the rear middle and left(pic). the burner caps are not locked into the heads they sit on. the right front and rear are swapped and the front middle and left are swapped. installed the correct caps onto the heads and the flames are all good now. informed the cx if they ever move them the caps must go back on the correct burners. the grates are cracked but informed the cx they are not covered. the unit is now good

Contact Us

About Us