Service History 1045 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Franklin, VA 23851

Zachery R.

Job Details: 06/27/2022

"replaced switch and burner, tested, unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Milton, DE 19968

Frederick R.

Job Details: 06/27/2022

CX complaimnt is dispenser drawer defective. Replaced dispenser per priuor diagnosis. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/27/2022

Replaced bellow gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/27/2022

"Cx complaint the unit doesn't spin out the clothes. Entered into diag mode and found error code F0E5 off balance. Ran test cycle and when unit goes to spin the washplate spins on its own and basket is engaged. The washplate is tripped out and no longer attached to drive shaft. When not running, washplate spins on its own. Gave cx quote for repair, and they'll be purchasing new unit. Cx paid $120 service fee."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, VA 22554

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and the slider tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/27/2022

cx complaint the unit is not working correclty on the stove top. found all burners coming on but the switch is not cycling power on hte front left burner. ordering the swtiches needed to resolve the issue. will return once the parts come in.; ordrng 1 WPW10434452 (switch) and 1 WP3149404 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/27/2022

"cx complaint unit not dispensing ice and is spilling water onto floor from ice chute, checked unit, come to find defective icemaker, no voltage at icemaker, also icemaker fill cup frozen solid, thawed fill cup, used permagum to fill air gap. tested, no response from icemaker, door switches are good control has 123vac, ordering icemaker and control to complete repair.; ordrng 1 W11043763 (control) and 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kents Store, VA 23084

Kyle A.

Job Details: 06/27/2022

"Cx complaint of unit not washing. Did confirm pump is seized. Aslo found unit will not always activate cycle when door is latched. Also found codes for heater and door latach as well as the motor. Will need to return with latch, sump, and control.; ordrng 1 WPW10653840 (Latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit being unresponsive. Did confirm and found loose connector for ui. Reseated and unit now operates as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Afton, VA 22920

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit starting to spin when you plug it in. Did confirm and found short in control will need to return to replace control.; schdld next appmnt for 6/30 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Carrollton, VA 23314

Anthony D.

Job Details: 06/27/2022

wrong part recieved reschedualing for 6/28/22 part needed for repair is (W10518394); schdld next appmnt for 6/28 TUE AM

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Nellysford, VA 22958

Kyle A.

Job Details: 06/27/2022

Installed harness and unit is now as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS2

Near Baltimore, MD 21212

Shane M.

Job Details: 06/27/2022

"cx complaint the unit stopped making ice. found 120v to icemaker. tried to jump cycle but ice maker is stepping on gear. bring back harness, ordering icemaker; ordrng 1 d7824706q (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW3

Near Washington, DC 20002

Shawn D.

Job Details: 06/27/2022

cx complaint unti leaks gas and has to turn it off so tenant does not get sick. inspected unit we turned gas on and i got a nice smell of gas as soon as he tunred it on seems line it was coming form left rear so removed top checked all connections on manifold and are tight. checked rear of unit and all connection tight and not bubbles on all gas connection. soapy water the connection from house and i fund leak snapped pic. tighten line and now we do not smell gas. called safety spoke with mike, unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Clifton, VA 20124

Tanner B.

Job Details: 06/27/2022

Cc unit leaking from FC. found drain clogged. Installed new drain tube kit. tested unit. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

at times light in oven is on after using earlier the night before not always happening and noise from upper cooling fan preheated oven attempted to replicate not the moment cusotmer has video recording of fan starting to fail returning with control and blower fan; ordrng 1 W11245567 (blower fan)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

f2 e1 error stuck button unable to enter into diag with error flashing removed power and replaced console

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Georgetown, DE 19947

Michael E.

Job Details: 06/27/2022

CX complaint: handle heating up. Tested and verified complaint. The largest burner on the cooktop under unit is directly under the handle. I went over with CX about size of flame compared to size of cookware. Also the venting is running strong but unit is set up to recirculate rather than vent outside. Also went over the functions on this unit with the CX. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/27/2022

"cx complaint units door not closing nor will it start a cycle. checked unit, unit has defective door lock, replaced door lock, ran auto test cycle, no faults after test cycle, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/27/2022

Wrong parts... re-order parts; ordrng 4 w11316766 (absorber)s

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Norfolk, VA 23523

Zachery R.

Job Details: 06/27/2022

"replaced bellow, acu, drain pump. tested, no faults after test cycle, unit working as designed. left old drain and bellow with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

lights flickering in fridge section opened freezer found light module out replaced now all lights steady

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gum Spring, VA 23065

Eric F.

Job Details: 06/27/2022

"Confirmed cx complaint unit not washing, error codes. Found unit with heating element from recall, wash motor failure code, ventmax error code. Ordering control, heating element, sump assembley and vent assembley.; ordrng 1 W11416363 (Sump Assembley) and 1 W11410063 (Control) and 1 W11414073 (Vent Assembley) and 1 W11537778 (Heating Element)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Grifton, NC 28530

Ronnie B.

Job Details: 06/27/2022

"cx complaint of unit making screeching noises. checked unit and tested, confirmed loud screeching noise. pulled drum and found a dent in drum rubbing on rear bulkhead causing damage to drum and bulkhead. unit needs drum and bulkhead.; ordrng 1 W10899578 (drum) and 1 W10612022 (seal) and 1 279441 (bearing ring) and 1 W10828905 (bulkhead) and 1 WPY055980 (adhesive)"

We serviced a

IKEA HOOD

Model IHW53UC0FS1

Near Millsboro, DE 19966

Michael E.

Job Details: 06/27/2022

"CX complaint: lights not working. I found the problem is in the LEDs. I replaced the LEDs, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Towson, MD 21286

Shane M.

Job Details: 06/27/2022

cx complaint the Fz is frosted over in the back cabient.. can confirmed. put unit into test mode. found no errors. defrosted unit. took evap cover off & found harness disconnected at element. fix this issue. unit went into defrost mode. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0 I'M

Near Fulton, MD 20759

Andrew H.

Job Details: 06/27/2022

Customers complaint is the unit soft closing lead feature has failed. Inspected unit found the lid falling down fast and slamming against the top. Hinges should have more resistance. Ordering left and right soft closing hinge. Rescheduled for July 1st; ordrng 1 W11551369 (Hinge) and 1 W11551376 (Hinge rt)

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx complint unit is not washing clothes well. inspected unit had no errors. went through test mode good. recallibrated unit and ran a quick cycle. unit is working as desinged.

We serviced a

ADMIRAL WASHER

Model ATW4675YQ1

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx compllaint unit is doing same thing again. checled unit and found f1e1 stored again. all connections good. recallibrated unit and it started working again. unit has a control issue. informed cx of price and she said she was gonna buy a new washer at that point. moving on.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF19XXPK01

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx complaint unit is having ice and water build up in freezer/fridge. inspected unit and found fan running good. no over frosting. just cloggedd rain. took my steam gun and steamed drain and unit is now draining. collected call and labor. informed cx to keep an eye on it and let us know if problem comes back

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Laurel, MD 20723

Andrew H.

Job Details: 06/27/2022

Customers complaint is the units not cooling well. Customer stated they keep finding the door open to the refrigerator. I inspected unit found evap frozen over at the drain pan and the return ducts where the return air comes in from the refrigerator. I used my steamer and completely thawed out all of the areas of ice and frost. Drain is draining. Unit isn't working properly. I also leveled unit back to the door would clothes on its own.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Washington, DC 20017

Samuel R.

Job Details: 06/27/2022

cx complaint unit displays f2e1.inspected unit and could confirm cx complaint.found console to have certain keys not work.upon testing unit would sometimes not let a cycle start.will order main control aswell. W11179310 72 tribles; ordrng 1 W11179310 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVB00

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/27/2022

no cooling in fridge or freezer found compressor not turning on using test 102 in service mode replaced start device unit started to cool down customer paid in full by credit card

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Linthicum Heights, MD 21090

Eric W.

Job Details: 06/27/2022

cx complant of unit not colling inspected unit found the evap frozen over cx is going to thaw out parts are only pre ids; ordrng 1 W11394621 (fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Washington, DC 20017

Shawn D.

Job Details: 06/27/2022

cx complaint unit is no longer freeezing foods. inspected unit then checked temps freezer 27 fridge 50 evap has some ice build up so checked it and is low charge ice build up. gave cx qupte for evap replacement and infomred him theres no guarantee to repair and he said quote and agreed to get a new fridge. collected for service fee; ordrng 1 WPW10239732 (evap 206.66) and 1 WPW10143759 (drier 19.10) and 1 W10160407 (compressor 363.72) and 1 w10913906 (coupler 20.50)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, MD 21227

Eric W.

Job Details: 06/27/2022

inspected unit found both evap frozen over i think cx has not thawed unit enbough told cx if we thatw unit 110 per hour cx not going that way he will thaw unit out for 3 days and then turn unit back on cx is aware of water in drip pan

We serviced a

KITCHENAID DISHWASHER

Model KUDL03IVBL0

Near Harrisburg, PA 17109

Marc M.

Job Details: 06/27/2022

"cx complaint unit apparently is illuminating the 'heavy duty' and 'normal wash' at the same time when they have not been pressed. inspected unit and found no silver migration in the ribbom strip of the ui. found no visible shorts at the control. cx stated control was replaced by a different service company between the last service by Via (4/6/22) and today. cannot verify the source of where the parts were purchased. found no flashing lights at the 'clean' 'start' or 'cancel' light to indicate a failure of the heater. also checked and found the heater to show continuity. cannot locate a point of failure at this time. possible the overlay has a short in the toucpad elesewhere that is not visible, so quoted cx on potential cost of replacing ui and cx declined. collected only for service call."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Berkeley Springs, WV 25411

Danny R.

Job Details: 06/27/2022

cx said they are a rent cent cx and just got unit a month ago they have no pop here they will need rent cent or wp to cover unit /; saved tckt

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS1

Near Washington, DC 20018

Shawn D.

Job Details: 06/27/2022

"cx complaitn unti is no longer making ice after runnning clean cycle the clean light blinks 3 times. inspected unit and confirmed clean light blinking 3 times then removed rear panel and noticed compresor starter area coated in corrosion fom leaking or unit sweating. unplugged and plugged unit back in and unit drained water refilled then drained again and sat there then i hit on button it was already on and unit filled compressor came on and condenser fan but pump is not putting water onto the evaporator plate. removed cover to find the sensor has a broken wire the harness connection are all corroded bad. unit needs pump, harness and level sensor. so gave cx quote then brought up how compressor looks and asked is it really a good idea to fix and i said maybe. cx paid for service; ordrng 1 W11566405 (recirculating pump 64.06) and 1 WPW10548509 (sensor 77.67) and 1 WP2310092 (harness 91.95)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Dagsboro, DE 19939

Michael E.

Job Details: 06/27/2022

"CX complaint: slow ice both ice makers. Tested and verified complaint. FC at 5-7 degrees. RC at 45-50 degrees and RC IB at 25 degrees. RC and RC IB too warm. Tested IB fan and it is working well. Tested evap fan and was getting no air flow. Ordering evap fan W11224591, fan blade WP67006337 and marking IB fan for return just in case but it dod have good air flow today. Scheduled next visit for 7/5 any time; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXWH8

Near Washington, DC 20008

Shawn D.

Job Details: 06/27/2022

cx complaint dishes arnt coming out as clean and door not closing. inspected unit confirmed door not closing the lower panel is stopping it from closing had to remove it for door to fuction right its warped and needs to replaced. i then checked unit for errors and has 5 2 10 1 6 6 dispenser opened and was iss cool but after urnning sink it gets nice and hot. ran diagnostics and unit is washing but motor is loud. cx then said upper rack will fall i then onspected upper rack to find the plastic on rail is the issue it wont hold clip on so the top rack just slides right out. ordering parts for return; ordrng 1 WPW10526115 (panel) and 1 WPW10195623 (rail) and 1 WPW10195622 (clip) and 2 WPW10503549 (clips)s and 1 WPW10780877 (sump assem) and 1 WPW10705575 (sensor)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/27/2022

CX complaint is long dry times. Inspected/tested unit and verified complaint. Heater element working properly. Found lint exhaust behind unit kinks restricting air flow. Fixed vent and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Parkville, MD 21234

Alexander D.

Job Details: 06/27/2022

"cx complaint LF burner not igniting. inspected unit and verified complaint. found when turning knob for LF burner all ignitors spark except LF. unplugged ignitor and plugged it back in, same issue. ordering ignitor and spark module. call cx to schedule return visit once we have eta on parts; ordrng 1 W11453940 (electrode LF) and 1 WPW10475149 (spark module)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rockville, MD 20852

Roberto I.

Job Details: 06/27/2022

"Cx complaint no water no wash.Ran test mode, found F5E1and F6E1 errors. Ran a test cycle, the unit didn't fill, just mumming noise from inlet valve. Tested water supply, found water turned off. Cx had the sink faucet recently rteplaced by a plumber and he probably turned the dw water supply off. Cleared errors and ran a new test cycle, the unit worked as designed. "

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Ridgely, MD 21660

Jonathon C.

Job Details: 06/27/2022

"cx complaint, no power. tested, inpected verified complaint. found wire melted at the terminal block. replaced terminal block and repaired harness. tested ubnit, working as designed. job is complete. cx paid in full."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near ,

Jonathon C.

Job Details: 06/27/2022

"cx complaint, broken piece. tested unit. verified complaint. cx thought the bail arm operated the icemaker. explained proper use. tested unit, found icemaker not making ice due to no water. found water turned off to the unit. turned on water. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, VA 22030

Tanner B.

Job Details: 06/27/2022

Installed new FF Evap cover after clearing ice and checking heater.. Unit is now working as designed . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Abingdon, MD 21009

Alexander D.

Job Details: 06/27/2022

"cx complaint unit still making vibrating noise. inspected unit and verified complaint. unit not making noise at this time but listened to video cx had. never got unit to make noise but sounds like condensor vibrating. found no foam in between condensor and right base rail compressor mounts to, left side has foam. if i lift up condensor a little can see marks on base rail from vibration. installed piece of foam under condensor. also found 2 pipes for condensor ziptied together making rattling sound. put foam sleeve in between 2 pipes. cant find any other places where vibration noise could be coming from. advised cx to monitor and call back if issue persists"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Pikesville, MD 21208

Justin S.

Job Details: 06/27/2022

powered the unit up and the unit has a f3e2(inlet thermistor) error code on the display. replaced the valve and calibrated the unit. ran the automatic diagnostics test and the unit passed without any error codes. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/27/2022

as per notes installed new water fitting checked for leaks while dispesning none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, MD 21236

Shane M.

Job Details: 06/27/2022

valve was missing a fitting piece at the end? sdpics. reordering another valve bring back all parts.; ordrng 1 w10786952

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Washington, DC 20011

Samuel R.

Job Details: 06/27/2022

cx complaint unit wont agitate.inspected unit and found washer not to agiate.found spluth to have failed and actuator to not engage.replaced parts and also replaced belt due to ware as belt is starting to tear.recalibrsted unit and unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rockville, MD 20854

Julian H.

Job Details: 06/27/2022

replaced heater per service pointer w11540964S17304 covers P&L

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/27/2022

"Cx complains about a broken part. cks unit,t he manifold braket is broken... order part; ordrng 1 w11545334 (manifold)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Wolf, PA 17347

Sal R.

Job Details: 06/27/2022

"CX complaint is that the unti is making a loud metalic grinding noise. I was able to enter diag mode and found no error code stored in diag. I ran a auto test and mauel test 3 High &low Spin, heavey & gental agitation. I was not able to recreat the grinding noise. Per Technical Service Pointer #: W11520474 , I am ordering 1 control board (W11170319). Once the part is avalible , please have someone form the office call ot set a return date.; ordrng 1 W11170319 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Stafford, VA 22556

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit found error for temp sensor ordering the harness lower to fix issue also reordering the temperature sensor as needed. Qouted 115.49 cx paid by CC; ordrng 1 W10746378 (harness) and 1 WPW10467289 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Ocean City, MD 21842

Andrew W.

Job Details: 06/27/2022

replace filter housing per prior diagnosis. installed new filter and tested unit. no leaks were found and water dispensed as designed. unit is working as designed. cx paid remaining balance. job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 06/27/2022

Replaced left track as per previous diagnosis. Tested unit and it is now working properly. I could not locate CX after service to get a signature. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPB1

Near Bowie, MD 20720

Dustin F.

Job Details: 06/27/2022

"CX complaint: dishwasher wont drainBEfore My Arrival, CX had another service person Remove the Kick plate and 'work on the Unit' Disconnected Grey and black/blue wire from Drain Pump, then tested for continuity. Found between the connectors theres NO continuity, meaning the unit has a bad Drain Pump. Also found a slow leak under the front left side of the unit. AFter Quoting the CX for the Drain Pump Replacment and showing the CX the slow leak, CX wants to replace the unit rather then repair the unit. Charging CX $120.00 via card"

We serviced a

MAYTAG DRYER

Model MED6230RHW0

Near Pikesville, MD 21208

Justin S.

Job Details: 06/27/2022

the unit is not making any noise. replaced the fascia and tested. the unit is now spinning blowing and heating. the unit is making noise on start up and shut down. ran the diagnostic cycle and the unit is good.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HCO

Near Kinston, NC 28501

Ronnie B.

Job Details: 06/27/2022

"removed and replaced lid lock, strike, bezel, and control. calibrated, tested, unit is working as designed. Console not needed, sending back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Kinston, NC 28504

Ronnie B.

Job Details: 06/27/2022

"cx complaint of unit not making ice and is leaking onto the floor. checked unit and no water in ice maker mold. ran harvest and completed harvest but no water came out into ice maker, but water is on floor. pulled unit and checked valve and found water line not seated correctly causing water to spray out of connection instead of into ice maker. Properly seated water line into water valve, ran harvest and fill again, completed harvest and filled, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Beaufort, NC 28516

Branden R.

Job Details: 06/27/2022

"came out to replace hinge , replace hinge on unit and tested unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Glen Allen, VA 23059

Jerod R.

Job Details: 06/27/2022

tested unit found unit had a shorted control and no signal being recieved from the lid switch replaced control and ordered switch; ordrng 1 W11394572 (switch)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Rockville, MD 20850

Julian H.

Job Details: 06/27/2022

installed pressure switch tested and working collected LABOR thru office

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/27/2022

CX complaint about ice is clumping followed troubleshooter found gasket on door not sealing properly as well chute and door icemaker getting stuck on dumpig position causing to get water on bin left it off for now will need parts; ordrng 1 W11448633 (chute) and 1 W11189145 (door-ice) and 2 W11227369 (gasket)s and 1 W11557001 (ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Baltimore, MD 21208

Justin S.

Job Details: 06/27/2022

cx says the unit is dispensing water still but not making ice. cx says the unit did make ice for a couple weeks after the first repair. found the ice maker has the fins pointing down when i arrived. the new ice maker didnt come with a harness and the new ice maker wont fit with the old harness. cx asked me to leave the ice maker out until the new part arrives so the part can be checked with the tech installing; ordrng 1 D7824706Q (ice maker)

We serviced a

WHIRLPOOL OVEN

Model KEBI100VBL1

Near Silver Spring, MD 20910

Roberto I.

Job Details: 06/27/2022

"CX complaint bake not working, broil ok.Confirmed complaint, found open bake element. Replced element using pre id. Unit tested ok."

We serviced a

JENNAIR ICE MAKER

Model JUIFX15HX00

Near Great Falls, VA 22066

Richard B.

Job Details: 06/27/2022

"CX complant. Ice maker making noise, Inspected unit and found cubes in bin at thermister level measuring aproximetly 3/8in thick. Get rid of some ice and ice maker cycled , Pumped water over evap and started producing ice sheet , Once ice sheet harvested and slid to grid the measurment of ice was 5/8in thick. . In stock , further work needed , Ordering valve for inlet. Further work needed. RB; ordrng 1 W10897719 (valve)"

We serviced a

AMANA RANGE

Model AGG222VDW4

Near Harrisburg, PA 17104

Marc M.

Job Details: 06/27/2022

cx complaint knobs are extremely hot to touch when oven is in cycle. inspected unit and found that the door hinges were not fully inserted into the higne receivers and causing the door to sit unevenly. was able to correct door hinges so that the door now shuts completely and heat does not exscape to overheat the knobs.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near ,

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit found unit is heating normally heats to 385 high and 318 low averaging 351 degrees F cx states some recipes do not come out properly educated cx on heating and energy saver usage and how the unit cycles unit is working as designed. Cx understood and educated cx on proper use and care tips

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near ,

Michael E.

Job Details: 06/27/2022

"CX complaint: front left burner intermitantly lighting. Tested and verified complaint. Ignitor is sparking but having trouble igniting. I replaced the ignitor, tested and still having trouble lighting. I found the orfice in it is a 97 but should be 114 by the literature. I checked the right front and it is also 97. There should only have been 1 97L orfice. Original kit may have had 2 97L orfices instead of 1 and 1 114L. Ordering conversion kit. Scheduled next visit for 7/7 anytime; ordrng 1 WPW10591270 (spud orfce)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS4

Near Fenwick Island, DE 19944

Andrew W.

Job Details: 06/27/2022

"cx complaint is unit not working, not washing. tested and verified complaint. after troubleshooting found F4E3 error code, which pertains to the motor. ohmed the motor and got 9 ohms resistance, normal range is 15-60 ohms. quoted cx for cost of repair for motor and cx agreed to repair. replaced motor and tested unit. unit is working as designed. cx paid full visit by cc of $372.65. verified cx email. job complete"

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Selbyville, DE 19975

Andrew W.

Job Details: 06/27/2022

Cx complaint is unit making humming noise from front burners. tested and inspected and verified complaint. per prior techs diagnosis replaced manifold. tested unit and unit still made sound when more than one burner is being used at the same time. the front right and left burners have uneven flames despite being properly seated. Adjusted flames and they were still uneven. order burner heads to correct this issue. while investigating other sources of the noise occuring cx stated that the gas pressure has been tested 2 times and both times the LP measured below the minimum range of 11-14 inch WC. first reading was 8 and 2nd was 10. possible there is a gas pressure issue coming into the unit as the source of the sound. rescheduled with cx to replace burner heads on 7/1 AM requested.; ordrng 2 W11435630 (burner head)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near ,

Ezra M.

Job Details: 06/27/2022

"not drying fully, top rack not working properly and stop on top right not staying in. stop not clipping in place due to excess plastic from molding not allowing to clip properly. shaved to correct shape, reinstalled, locking in properly. top rack also squeaking when moving in and out, tried reinstalling dishwasher, unit is at the end of the cabinets and the left wall it's mounted to isn't secured properly, moving, allowing excessive movement in side wall of unit. advised cust to have installation fixed."

We serviced a

MAYTAG DRYER

Model MEDX655DW

Near Rosedale, MD 21237

Alexander D.

Job Details: 06/27/2022

"cx complaint unit making grinding noise. inspected unit and verified complaint. no noise if i take drum out so motor and blower are good. found black rubber dust around rollers and theyre not spinning freely. also noticed idler spins good but has black marks on it and make rattling noise when spinning. noticed rear bulkhead worn a little but looks good still. replaced rollers and idler from v/s. tested unit. sounds betted but still rattling a little. ordering roller shafts and 2 more rollers in case needed, may need rear bulkhead if that doesnt fix it. call cx to schedule return visit once we have eta on parts.; ordrng 1 WPW10359270 (drum roller shaft) and 1 WPW10359269 (drum roller shaft) and 2 WPW10314173 (roller)s and 1 WP691366 (idler(AD v/s)), used 1 WP691366 (idler) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Baltimore, MD 21225

Eric W.

Job Details: 06/27/2022

cx complant of unit not comming on inspected unit found when pushing start only the lid lock light blinks installed new lid lock and tested unit now works proeprly

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Rosedale, MD 21237

Alexander D.

Job Details: 06/27/2022

cx complaint chrome on lid peeling off. inspected unit and verified complaint. cx doesnt have pop but actual good issue date keeps unit within 30day cosmetic warranty. cx will try to have pop on return visit. ordering lid. call cx to schedule return visit once we have eta on part; ordrng 1 W11470212 (lid)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20009

Shawn D.

Job Details: 06/27/2022

cx complaint unit is leaking inspected unit then checked heater and bushing is gone all is left is rubber. motor has rust on top of it from leaking. i didnt run unit and have it leak so unit might need a control but seems fine. ordering heater and sump assem for return Special Project code S17304 covers parts and labor for repair; ordrng 1 W11416362 (pump and motor) and 1 W11537778 (heater) and 1 W11410062 (control incase)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Michael E.

Job Details: 06/27/2022

"CX complaint: leaking in front. Tested and verified complaint. I found a piece of foam in the drain tube. Cleared foam, defrosted drip pan, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Monrovia, MD 21770

Ricky E.

Job Details: 06/27/2022

"installed part and verified no leaks and the sump infunctional, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Ijamsville, MD 21754

Ricky E.

Job Details: 06/27/2022

"customer statled that the units lights are out and that the unit will sometimes stop making ice and water, and will start to get warm.. verified lamp issue in the fzr section, but the unit was functioning normally otherwise.. the fzr led is out and is fully covered for repair under the s-code...; ordrng 1 W11601311 (fzr led)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near ,

Ezra M.

Job Details: 06/27/2022

"not cooling. compressor and fans running, compressor pulling .27 amps. large pool of oil on floor under back right side of unit. found unit leaking from evaporator, compressor hot to touch. ordering compressor and evaporator; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (5/4 Nr Ms 00 (heat Loop To Drier)) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00 (suction Tube To Compressor)) and 1 W11504431 (7/5 Nr Ms 00 (discharge Tube To Compressor)) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (process stub) and 1 W11482309 (condenser) and 1 W11506623 (5 Nk Ms 00 (d)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Woodbridge, VA 22192

Robert W.

Job Details: 06/27/2022

CX Complaint is the lid isnt locking. Inspected unit and found the lid latch has failed and isnt allowing washer to lock lid. Ordering Latch; ordrng 1 W11457841 (Latch)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near West Springfield, VA 22152

Robert W.

Job Details: 06/27/2022

Replaced regulator and turned gas on and how no gas smell coming from regulator area then tested cooktop and bake and broil a few times no gas smell coming from unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Burke, VA 22015

Robert W.

Job Details: 06/27/2022

"Cx complaint is the unit isnt making ICE. Inspected unit and found the unit is getting good power tested ice level sensor and found the sensor is is reading but slow, Found error code for IM E5 thermistor is mis reading, ran harvest test and IM is cycling. Unit is cooling properly replaced IM and cycled power and tested unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Pikesville, MD 21208

Justin S.

Job Details: 06/27/2022

the cx says the lights went out to the unit. says the freezer light started going out first. the unit is illuminating either section lighting. replaced the freezer led and no change. when i removed the refrigerator light all the lights then came on. the unit is turning the lights on and off now ever time the its tested. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Berlin, MD 21811

Michael E.

Job Details: 06/27/2022

CX complainty: knob not going all the way on and baffle underneath dented during install. Inspected and verified complaint. I found the knob has a defect and will not go all the way on the post. Also the baffle under the bake burner was bent. I documented both of these in pics. Ordering knob and baffle. Cannot reschedule due to lack of signal for phone and internet. CX may be returning this unit and i asked her to contact us if this unit goes back.; ordrng 1 W10670197 (baffle-btm) and 1 WPW10614598 (knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVS03

Near Colonial Heights, VA 23834

Chris B.

Job Details: 06/27/2022

cx complaint unit will not dispence water inpecetd unit found bracket that holds microswitch is broken and no longer able to hold switch ordering control bracket collected 120sc 110 labor 15 ship .90 tax 14.92 part total 260.82; ordrng 1 WP2180226 (bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lebanon, PA 17042

Fred G.

Job Details: 06/27/2022

"cx complaint unit stopped cooling. inspected unit and removed evap cover to find no frost pattern at all. I found the evap fan, compressor, condenser fan all are running. ohmed compressor and found 6.6, 7.7, 14.3 ohms. compressor was hot to the touch. tried a known good start devise, unit performed the same. called TC (SR7733934089) due to compressor and evap being back order with no ETA. had the parts exparted. compressor and evap are being shipped to the store. po will be the cx #. please call and reschedule cx once parts are in.; ordrng 1 W11574734 (compressor) and 1 W11598434 (evap) and 1 W11109499 (drier-tube) and 1 W11506635 (process stub) and 1 W11506620 (8 Nk Al 00) and 1 W11504450 (4/1.8 Nr Ms 00) and 1 W11504447 (5/1.8 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/27/2022

"Replaced part, dispenser teated ok. Instructed cx to push the paddle all the way in order to avoid door to partially open and ice to get stuck in the chute."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Greater Landover, MD 20785

Mitchell H.

Job Details: 06/27/2022

cx complaint unit is not working. said plumber thinks its a valve. got to unit and found unit not doing anything. just turns on and sits there. common control issue. unit is stacked and would need 2nd tech to reschedule. the cx just moved into this apartment less than a month ago but unit is just over a year old by 6 months. informed her there would need to be payment to get it all ordered or some sort of authorization for the unit. she understood and is going to get with the building and possibly whirlpool to either provide a POP stating its under a year or a aauth code from whirlpool. informed her if she cant get either then they need to pay. she understood. order W11574590 and keep valve on for retun visit whenever we get some sort of payment; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/27/2022

cx says the unit is not cooling very good again. found the refrigerator evaporator is completely frosted over again. Technical Service Pointer #: W11512766 deals with this issue. the door gasket is sealing good. called techline and spoke with a travis. he says replace the ui defrost the unit and run test 4 to verify the 3 way valve closes in step 5. file number 7733970551; ordrng 1 W11467018 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/27/2022

dent in freezer door new construction for pulte homes; ordrng 1 W11436967 (freezer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Fruitland, MD 21826

Michael E.

Job Details: 06/27/2022

"CX complaint: door gasket coming out of place. Tested and verified complaintg. I found a wheel on the left adjuster is not staying locked onto adjuster and as a result, the track is moving over and knocking the gasket out of place. Ordewring adjusters and marking gasket for return visit. Scheduled repaiur visit for 7/5 AM; ordrng 1 W10712395 (adjuster)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near York, PA 17406

Sal R.

Job Details: 06/27/2022

CX complai t was that the tuni would not making chimes. I found that the same harness as the previiouse tech found was again loose in the connecteor. I securly re attatched the harness to the control and unit now test good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Richmond, VA 23234

John P.

Job Details: 06/27/2022

"CX complaint unit not working checked unit found error code f2e2 f2e1, checked ui found ui unresponsive on some keys some of the time, ordering UI; ordrng 1 W11419056 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 06/27/2022

"tested unit found unit has leak in the fresh food evap coil , ordered evap coil,compressor is a bit noisey; ordrng 1 W11492867 (evap coil)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Washington, DC 20015

Samuel R.

Job Details: 06/27/2022

cx complaint unit is not working.inspected unit and could confirm cx complaint.found unit to get 120v.found cponsole to have failed.replaced console and tested unit.unit is now working properly.console is covered under entitlments

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 06/27/2022

Cx complaint unit heating element update. Inspected unit this unit already has the new element needed educated cx on proper use and care tips unit now functions normally

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