Service History 1043 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/21/2022

Replaced Hub calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/21/2022

"CX ncomplaint is fridge no cool. Inspected/ tested unit and verified complaint. Found compressor seized up and buzzing and wxtremely hot to touch do to lack of refrigerant. Units know to have leak at evap by cap tube. Ordering compressor, evaporator, coupler, drier and lokring components. This is an R600 unit. Cannot reschedule due to FBO parts needed for repair. 3CT SS Job; ordrng 1 W11370574 (compressor) and 1 W11368877 (evaporator) and 2 W11506635 (coupler)s and 2 W11490399 (drier)s and 2 W11506623 (lokring)s and 2 W11401409 (lokring)s and 2 W11401413 (lokring)s and 2 W11504418 (lokring)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFH01

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/21/2022

"Cx complans that the unit freezing food on Rc .. cks unit.. the rc temp read 31 degrees, Fc temp 4 degrees, air flow is good, the themristor is in the correct position, unit needs a cntrl box, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11353815 (cntrl box)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Herndon, VA 20170

Richard B.

Job Details: 06/21/2022

"CX complant. Washer making noise Inspected unit and found no error codes Found all belts and bolts tight underneath machine , Actuater making normal sounds , When machine running the hoses are tapping the back of machine sometimes, Once machine balances out tapping goes away, Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/21/2022

Replaced Control and calibrated unit and tested unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lebanon, PA 17046

Justin L.

Job Details: 06/21/2022

as per previous visit was able to access unit which was uninstalled and replace parts. Due to being uninstalled was unable to test properly. Unit now checks good no further work needed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, MD 20601

Shawn D.

Job Details: 06/21/2022

"replaced control then calibrated and tsted and unit seems good to me besidees the training its draining slow due to filter on end of drain line snapped pic. cx then had her dryer runnning and man that thing was loud she said it was also looked at and said it was fine, i fixed it for her and sounds good now. unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Herndon, VA 20171

Richard B.

Job Details: 06/21/2022

"CX complant. Dishwasher not getting hot. Prior diagnosis found unit needs heater element. Installed heater and tested unit Dishwasher working as designed, Good wash pressure , Good drain and good heat. Job completed , No leaks , RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Fort Washington, MD 20744

Shawn D.

Job Details: 06/21/2022

"cx complaint freezer ice up and had frst all over food and light not working but then cleared frost and temps went back to normal and ice isnt coming back but light still not working. inspected unit went over door closing with cx and said thats the number 1 cause of frost all on food freezer door being left open some where you cant notice. i then removed freezer door switch and connection came right off so maybe loose connection, reseated and now light works. unit is good"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/21/2022

Installed clip per previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, VA 22025

Robert W.

Job Details: 06/21/2022

Replaced FC harness and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, VA 23803

Chris B.

Job Details: 06/21/2022

cx complaint unit will not cool inspecetd unit confirmed cx compalint found evap froze over and fc temp at 20 degress found therm at 17ohm when covered in ice thawed unit replaced evap fan harness and thermistor if cx calls back unit will need W11546690 control special order part

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/21/2022

Installed new motor and removed old motor and broken blower wheel. But new blower came in damaged. Ordering new blower and rescheduled cx.; ordrng 1 WP697772 (Blower wheel)

We serviced a

KITCHENAID OVEN

Model KODE300ESS02

Near Alexandria, VA 22302

Eric W.

Job Details: 06/21/2022

cx complant of unit keeps givein error code for stuck key even after power reset installed new ui and tested unit unit is heating

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fort Washington, MD 20744

David J.

Job Details: 06/21/2022

Cx complaint unit does not clean good. Inspected unit and ran diagnostics. Unit went through full cycle and has zero error codes. Cx is using tide liquid soap. Cx no happy with the washing of unit but also Cx is used to older design. Unit is working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRS22QXAL00

Near Baltimore, MD 21224

Shane M.

Job Details: 06/21/2022

added new tubing. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Indian Head, MD 20640

Shawn D.

Job Details: 06/21/2022

call was made at 30 day warrenty. cx complaint unit not draining. inspected unit and conifmred not drining dishwasher is full of water. checked disposal and plug is still inside. hit plug out then drained water. ran diagnostic and everything is working good. went over use and care for rinse aid just incase. unit is good

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Woodstock, MD 21163

Robert L.

Job Details: 06/21/2022

"cx complaint edge of glass splintering off front left corner, no signs of impact, found glass very thin on edge with no support under neath front metal frame or gasket, several issues with gasket on install per cx, glass defective too thin, slightest pressure caused thinedge to crack, front edge angles down, ordering cooktop, grommets and gasket; ordrng 1 W11476176 (cooktop) and 5 W11447840 (grommets)s and 2 WP8286642 (tape glass seal)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Owings Mills, MD 21117

Keith H.

Job Details: 06/21/2022

cx complaint is unit wont start inpsected unit put into diagnsotics found fae2 f7e1 f8e2 ordering new vent wax motor pump assy and come back with heater for service bullentin; ordrng 1 W11414073 (vent) and 1 W11416362 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Tanner B.

Job Details: 06/21/2022

Cc unit stopped producing ice .. I found the unit getting 120vac coming from cabinet harness but not to the icemaker .. I found loose connection on icemaker harness.. Reseated connection and tested IM in diag.. unit is now working as designed . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Pasadena, MD 21122

Andrew H.

Job Details: 06/21/2022

Customers complain as units leaking water. Indoors lower than what it should be when it's open. Inspected unit found unit leaking from heater element grommet. I inspected hinges and found that they were just pushed further back then they should compressing the spring more than needs to now. I replaced element from Van stock. i quoted customer for replacing the hinges. Customer is not sure if they want to repair the hinges at this time. I called office to see if heater element was covered under recall. Office stated heater element replacement is covered. Did not charge service call due to recall service. Left customer with quote for replacing hinges with labor shipping and tax plus parts for $201.21. I advise customer that this only stands for 30 days.; ordrng 1 W11573702 (Hinge right)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Annapolis, MD 21405

Andrew H.

Job Details: 06/21/2022

Customers complaint is the unit's upper spray arm has come and come off of the manifold. Inspected unit found a spray arm detached from manifold. I was able to reinstall upper spray arm onto upper spray arm manifold tested unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbridge, VA 22192

Tanner B.

Job Details: 06/21/2022

"Torch wasnt working , not allowing gas to flow.. had to lockring the coupler and uv drier . filled w/ nitrogen and checked for leaks at lockrings , vac unit down and refilled unit .. allow 24 hrs to cool . need to return to check for dye on rc evap and returning with torch ..; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, DC 20009

Samuel R.

Job Details: 06/21/2022

cx complaint unit is leaking.inspected unt and found unit to leak from filter head fitting.which we did not remove or touch.the water valve we did touch is not leaking.unit is leaking from a failed filter head fitting gasket

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/21/2022

"installed drum, verified spinning normally"

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Takoma Park, MD 20912

Samuel R.

Job Details: 06/21/2022

"cx complaint unit would not start cycle or spin.inspected unit and could confirm cx complaint.got error codes f02,f6,f21.unit will need new motor control, ui board and pressure sensor.unit is draining good.W11448317 1 tribles ; ordrng 1 W11448317 (pessure sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 06/21/2022

Cx complaint of excessive moisture in rc. Did confirm that liner is seperating from door. Also found fc door is warped and causing frosting in freezer. Also found right bottom hinge severly bent down. Will need to return with hinge and both doors.; ordrng 1 W11292872 (Hinge) and 1 LW11037738 (Rc door ss) and 1 W11223753 (Emblem) and 1 W11566705 (Fc door ss)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Chantilly, VA 20151

Richard B.

Job Details: 06/21/2022

"CX complant. Dryer is loud. Prior diagnosis determined through tech support the dryers base needed changing. Changed dryer base and tested unit. Dryer is working as designed. Dryer is quieter , RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Davidsonville, MD 21035

Jonathon C.

Job Details: 06/21/2022

"cx complaint, frost in freezer and calibrate measure fill. tested, inspected, verified complaint. found a light layer of frost on the packaging of the food in the freezer. unable to find an ambient air leak or anything generating frost that shouldn t be there. found temp on FC & RC set to lowest setting. adjusted temp, calibrated measure fill. unit working as designed, job is complete."

We serviced a

WHIRLPOOL WASHER

Model LSQ9110PWS2

Near Manheim, PA 17545

Justin L.

Job Details: 06/21/2022

Cx complaint while doing wash unit set off smoke alarms. Arrived to find unit full of clothes and water. Removed outer casing and checked all wires and connections. Jumped door switch and watched as unit spun out the clothes and drained out the water. Ran an extra rinse cycle and unable to replicate the issue. As of now no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cockeysville, MD 21030

Keith H.

Job Details: 06/21/2022

cx complaint is unit not finishing cycle inspected unit and found clogged valve with dirt and debris i repalced valve tested it unti is working now

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Mineral, VA 23117

Thomas B.

Job Details: 06/21/2022

Cx complaint unit is not working properly inspected unit cx states unit hasn't worked since purchase tested found no power to valves verfied found valve connection not connected to anything reseated connection and secured tested unit now functions normally

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Lebanon, PA 17046

Justin L.

Job Details: 06/21/2022

Cx complaint unit not cooling properly. Was able to access unit and found frosted over evap cover. Using steamer was able to clear ice and ohm out thermistor and element which checked in range. Contacted techline and spoke to Chris SR#7733931725. Ohmed out harness through cabinet and had continuity. Techline says replace control once in office will need to set return; ordrng 1 W11546690 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Manakin-Sabot, VA 23103

John P.

Job Details: 06/21/2022

"Installed sump and heater tested working as designed.; ordrng 1 W11537778 (Heater), used 1 W11537778 (Heater) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, VA 23139

John P.

Job Details: 06/21/2022

"CX complaint unit not working, check unit found wire not fully seated on drain pump preventing unit from draining, seated wire tested working as designed"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/21/2022

"Cx complaint is unit making a grinding noise and fabric softener not coming out properly. Found the small holes at the bottom of the washplate for the softener to come out to be blocked. Removed blockage. Also found the hub and belt to be defective, as well as the hub. Could not remove washplate. Ordering washplate, belt, splutch and hub. Cannot reschedule at this time.; ordrng 1 W10528947 (drive hub kit) and 1 W10846191 (washplate) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near Woodbridge, VA 22192

Tanner B.

Job Details: 06/21/2022

Cc unit is condensating and frosting.. found the corner of door/ seal open allowing air in. heated gasket and still not sealing.. the units door is slightly warped. needs new door and seal; ordrng 1 W11233211 (door) and 1 W11102846 (gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/21/2022

"the unit was unplugged when i arrived. the unit is tripping the overload. found the compressor is pulling 7.5aac after coming out of start and into run. replaced the start device and no change. when pierced the unit still had refrigerant in it. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 06/21/2022

"Inspected the unit , Cc was the unit condensating and ice clumping. found rh door seal not sealing, unit needs new seal . i measured temps 2degrees in FC and 38 in RC .; ordrng 1 W10917313 (rh seal)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 06/21/2022

Customers complaint is units not cooling inspected unit found unit had 36 in Watts. I replaced compressor dryer and coupler. I put unit into a 30-in vac and filled to 140 PSI of nitrogen I waited 15 minutes. Unit did not come down from 140 psi. I put unit back into a 30-in back and filled to 45 g of r600a. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW2

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/21/2022

Tech was assigned as a helper;

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ01

Near Frederick, MD 21701

Bernard M.

Job Details: 06/21/2022

Defrosted ice clogging drain below evap and replaced drain tube. Poured water through drain to ensure it flows through tube and into pan. Unit checks good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/21/2022

Cx complaint of unit leaking. Did confirm and found inlet leaking at feed tube. Reseated clamp and the unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Vienna, VA 22181

Lloyd B.

Job Details: 06/21/2022

"Cx complained the unit shakes excessively. Inspected the unit and found there are no error codes. The tub bounces slightly when pressed down upon. Installed new shock absorbers and explained all to tech support, they say on a pedestal and with certain loads that some movement is possible. I did install shock absorebers but tech support said they do not recommend any parts change. "

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522HB2

Near Kearneysville, WV 25430

Danny R.

Job Details: 06/21/2022

cx was cooking bacon on a lpat with a paper towel thos caused fire .called safty team made report refered cx wo cx care fire was cx erro putting paper in unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Woodbridge, VA 22191

Carl R.

Job Details: 06/21/2022

Upper rack was not secure properly. Removed original upper rack adjuster and installed a new rack adjuster. Rack working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/21/2022

cx complaint unit not igniting. inspected unit and found igniter arcing to pans below. took pans oiut and unit is heating and igniting good. job completed

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Nokesville, VA 20181

Carl R.

Job Details: 06/21/2022

"AIG washer keeps stopping mid cycles LF error code - rinse and spin only cycle that work found fault code lf on washing machine. Unplugged unit, removed rear panel and turned off and removed water lines. Changed water valve, and replaced with new water valve. Reinstalled and turned water back on, and plugged in the unit. Unit still performed as before. Ordering control. ; ordrng 1 W11400681 (Control)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/21/2022

"Cx complains that the control panel not working, but the drum light is working, inspected unt, terminal block receives 240vac, all connections on main baprd cks ok, resume power, now the panel is working, faulty console, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11413566 (console)"

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Manassas, VA 20111

Carl R.

Job Details: 06/21/2022

"$120.. IT WARMS BUT NOT WARMING UP, DOESN'T KEEP THE TEMPERATURE. Turned on bake. No heat from bake or element was not glowing. Pulled cover off. Seen broken bake element. Replaced broken element with new element. Cx needs a door gasket also. Unitbis working properly. ; ordrng 1 WPW10162385 (Door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS3

Near Baltimore, MD 21234

Milton J.

Job Details: 06/21/2022

"Cx complaint unit not draining. Inspected and found an obstriction in the pump. Drained water, removed pump and vacummed out. Pump blade damaged so installed new Drain Pump a sent by Pre-ID. Tested unit and is now functioning properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Laurel, MD 20723

Alexander D.

Job Details: 06/21/2022

"cx complaint unit leaked and caused damage to floor, cabinets, ceiling downstairs, 3 drop ceiling tiles, stains on walls downstairs. and damage to 2 pictures that were hanging on wall. took pictures of all damage. replaced heater and tested, no leaks. unit is now working properly. advised cx to have contractor create quote for repairing damages and call cx service for resolution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/21/2022

unable to removed ice tray pulled fridge forward so door can open freely also loud noise when ice maker goes to refill with water replaced water valve tested customer ok with the way it sounds now

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, VA 20110

Carl R.

Job Details: 06/21/2022

"Noise/Sounds - Top Load Washer. Put unit in self run test.basket was banging around. Performed fault code recovery. Found f7e6 motor needed. Washing machine started to bang really hard, then stopped. Motor and control needed; ordrng 1 W11170319 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Fallston, MD 21047

Neil H.

Job Details: 06/21/2022

cx complaint unit not washing found the motor getting 12ovac but only humming from motor ordering new motor and cap.; ordrng 1 W11497303 (MOTOR-DRVE) and 1 W11428524 (CAPACITOR)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Manassas, VA 20109

Carl R.

Job Details: 06/21/2022

Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Tested unit in component check. Unit did spin and agitated. Cut the drain tube to a shorter length. Removed the screws in the rear and lift the lid to the washing machine and used tape the hold down the glass top. Removed the plastic ring and replaced the original struts and installed new struts. Informed cx not to put in to m7ch clothes and no heavy items. Use 2 table spoon of detergent.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/21/2022

"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Gainesville, VA 20155

Carl R.

Job Details: 06/21/2022

SR#7733932606. NOT HOLDING TEMP..inspected unit and looked at error codes. Found no error codes. Ohmed temp sensor 1.075k ohms. Could not get temp with thermocouple. Thermocouple is damaged. Cx needs to reschedule. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Newport News, VA 23602

Jason T.

Job Details: 06/21/2022

"Cx complaint, will not start a wash cycle, verified vac voltages, unable to run factory diagnostic test. Control leds blink continuously when selecting a cycle, verified control failure. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx is contacting Lowe's for a new unit, also contacting Maytag in reference to the unit.; ordrng 1 W11608058 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Carl R.

Job Details: 06/21/2022

Refrig door dented. Installed new door from previous tech recommendations. New freezer door water line is leaking. Water line is gray from the door. Cx needs new fitting I tried to push in the water line from the door. Nothing changed. Ordering a fitting. Wpw10271540. ×1.; ordrng 1 Wpw10271540 (Fitting)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harbeson, DE 19951

Frederick R.

Job Details: 06/21/2022

CX complaint is WM leaking. Inspected/tested unit and verified complaint. Found small pin hole in drain line. Repaired with silicone and informed CX to give it time to dry. Ordering new hose to replace defective one. Please call CX to reschedule because they live out of town; ordrng 1 W11244231 (hose)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Gainesville, VA 20155

Carl R.

Job Details: 06/21/2022

"Scraping During Spin Cycle. Inspected unit and found that the washing machine is making a loud squealing noise when shifting into spin speeds. Splutch is tight. No plastic dust or oil. Put unit in component check, and you can hear the squeal.ordering gear case, and belt. Will use spkutch on return.W11239857×1, W11449840×1, W11553312×1, W10752187×1.; ordrng 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11553312 (Washer) and 1 W10752187 (Bolt)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS04

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/21/2022

CX complaint is ice on bottom of freezer and no ice in IM. Inspected/tested and verified complaint. Found waterline leaking cin liner coming out of valve. Also unit has a defective drain tube. Ordering waterline and drain extension. CX also wants kickplate for unit. Spoke to Haley and she is pulling from Tribles. CX paid $65 cash for kickplate. Rescheduled for 6/28/22; ordrng 1 W11579166 (waterline) and 1 W11084807 (extension) and 1 W10911309 (grille-frt)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Harrington, DE 19952

Frederick R.

Job Details: 06/21/2022

"Prior diagnosis is defective gasket. Replaced oven gasket per prior diagnosis. Unit is now repaired, tested unit and is working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chester, VA 23836

Chris B.

Job Details: 06/21/2022

cx comaplaint unit will shake inpseceted unit found to be off canter leveled unit found error codes f0e4 off balance load when in test mode high spin tub continues to beat against cabinet when holding tub against panel basket continues to walk found basket to be extremely out of round ordering tub and suspention and tub; ordrng 1 W10752719 (basket) and 1 W11130362 (suspention) and 1 W10528947 (hub)

We serviced a

KITCHENAID DISHWASHER

Model KUDS01DLBT1

Near Catonsville, MD 21228

Robert L.

Job Details: 06/21/2022

"cx complaint smell and not washing top, found filter area packed full of food debris, removed all parts for cx to clean, cleared chopper area, reassembled and tested all ops ok, collected service call charge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Clinton, MD 20735

David J.

Job Details: 06/21/2022

Cx complaint wants to make sure temp is correct. Inspected unit and found unit at recommended settings. Checks temps and had 37 in fridge and 2 in freezer. Temps are good. Cx has important medications that cant go bad. Unit is working as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Laurel, MD

Alexander D.

Job Details: 06/21/2022

cx complaint clicking noise while drain pump runs. inspected unit and verified complaint. removed obstruction from drain pump. ran calibration and autotest. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Washington, DC 20003

Samuel R.

Job Details: 06/21/2022

correct part needed is W11517113 o tribles and whirlpool; ordrng 1 W11517113 (ice maker kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Prince Frederick, MD 20678

Shawn D.

Job Details: 06/21/2022

inspected unit for heater and has the gold one on unit. replaced heater and tested no leaks and everything works. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Halethorpe, MD 21227

Kevin P.

Job Details: 06/21/2022

cx complaint unit has on two occasions in the past few weeks had a 1' puddle of water develop on top of a package in the ff section directly under the outlet for the air tower. advised cx that a little condensation is acceptable and normal and from jis description it sounds very minimal. told cx that if unit starts to develop large puddles on the top shelf he should call back. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB965HW0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 06/21/2022

arrived both spin baskets are damaged tubs looks fine. got old gearcase out tubs not needed but the lid is rustung out and is about to have a hole in it as well as the light be corroded out. replaced ll gearcae parts then ran service cycle and still shows 5 during spin cycle but it does spin slow then spins for 20 30 to seconds so it might be ok. ran test 12 and unit does do a high spin speed fine so could be a control issue. ordering new lid and everything that goes under it becuase it is now alll messed up from it leaking over the years where you cant tell and now the rust has taken over.; ordrng 1 W11188327 (door latch) and 1 W10749370 (disepsner assem) and 1 W11290644 (dispenser assem) and 1 W10749366 (dispenser assem) and 1 W10712202 (bezel) and 1 W10712204 (bezel) and 1 W10712200 (bezel) and 1 W10749373 (nozel assem) and 1 W10885628 (top) and 1 W10738088 (tray assem) and 1 W11188329 (valves) and 1 W11246700 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Elkton, MD 21921

Alexander W.

Job Details: 06/21/2022

"CX stated unit is leaking water from freezer and mullion strip not shutting. inspected tested and verified cx complaints found mullion is defective also found defrost drain tube clogged gave CX qoute for new mullion and defrost clean out. CX accepted qoute. romoved ice from freezer and cleared defrost drain tube. CX paid in full by check. ordering mullion strip, cannot resched at this time due to SO part.; ordrng 1 WP12722803W (mullion)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wilmington, DE 19801

Taylor F.

Job Details: 06/21/2022

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to have no frost patern. Amp draw of 0.38. Unit is low on charge. Ordering evap, compressor, process stub and drier. Cannot reschedule at this time.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10143759 (drier (service)) and 1 w11506635 (coupler)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Montclair, VA 22025

Robert W.

Job Details: 06/21/2022

"CX Complaint is the hood light wont turn on. inspected unit and found the hood light not coming on pulled lower panel and found loose connection at socket, Tested power to socket and unit is getting power and is cutting off when light is turned off. Unit is working propoerly."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDK03ITWH3

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/21/2022

"CX complaint: squeeking door. Tested and verified complaint. I found the door cable was squeeking as it went over rollers. I greased the cable, tested uniut and it is now working properly. Quoted CX price to replace the cables 8194001 but CX did not approve at this time. CX paid for service on > Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Upper Marlboro, MD 20772

David J.

Job Details: 06/21/2022

Cx complaint lights out in unit. Replaced leds as stated by previous tech. Unit is now working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL3

Near Alexandria, VA 22302

Eric W.

Job Details: 06/21/2022

cx complant of unit not working and not heating inspected unit found wash motor reading 6.57 m found some times the motor will work but if control stops motor it will not restart found unit will need new wash motor and control for heater cx not fixing unit at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Norfolk, VA 23513

Carl A.

Job Details: 06/21/2022

"replaced doors to find cabinet over filled called techline spoke with Adrian found that the cabinet is warped and no repairs able SR#77 33938033; ordrng 2 wp489467 (washer)s, used 2 wp489467 (washer) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Richmond, VA 23223

John P.

Job Details: 06/21/2022

"CX complaint unit not making ice and jamming. Tested dispenser found dispensing 8oz water in 7 secs needs to be closer to 9 to 10 secs. Jr SR#7733891610, ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Tubing)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/21/2022

"Cx complains that the dw not drying dishes, inspectred unit, i ran diagnostic test mode.. no error codes, heater circuit is working.. water level and sump motor cks ok, the water temp read 123 degrees, CX NEED TO RUN THE HOT WATER AT THE SINK FIRST.. dw working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/21/2022

"cx complaint refrig sealed system issue , checked unit , unit was unplugged upon arival , once unit is plugged in you can hear compressor kick on and making LOUD rattling noise . disassembled unit and found compressor trying to run at 12 amps and locks up , while checking unit couldnt tell if leak was coming from evap causing compressor to lock up , ordering all SS parts for repair . and SS tech; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11506621 (lokring) and 1 W11578027 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 SStech (SS tech)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS00

Near Henrico, VA 23231

Chris B.

Job Details: 06/21/2022

cx complaint unit door will not close inspected unit confirmed cx complaint door will not close door is kinked/ warped and will not catch switches ordering complete black door; ordrng 1 W11453237 (black door)

We serviced a

JENNAIR ICE MAKER

Model JIM158XYRS

Near Annapolis, MD 21409

Jonathon C.

Job Details: 06/21/2022

"cx complaint. unit leaking. tested, inspected, verified complaint. found drain tube seeping around the hose clamp. tightened clamp and quoted cx for replacement (service call 120, labor 110, shipping 15, drain tube 60.45) cx declined service. cx paid 120 for servcie call drain tube (WP2185989) job is complete."

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC0

Near Alexandria, VA 22315

Dustin F.

Job Details: 06/21/2022

"Cx Complaint: Not dryingInspected Unit, Found LArge amount of lint build up inside the entire unit. Showed CX, and advised her on dryer cleaning charges. She respectfully Declined Service before i could Diagnose the problem. Have Pictures of build up in my ticket. Charged Service Fee. Put unit back together and left."

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/21/2022

cx complaint cooktop wa scracked. installed new cooktop and unit is all set besides i didnt order the bezles for under knobs. im not sure if they come in a kit or singles so im ordering 5. if 5 kits come in then we can just send rest back .; ordrng 5 W10853046 (bezel knob)s

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB50X24HZ00

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/21/2022

cx complaintr unit is not cooling. inspected unit and found compressor extremley hot and running in a vac. ordering compressor and drier for return visit. please schedule as a 2 ct SS on return visit. parts and labor covered under entitlements. cx paid service call for 2nd unit.; ordrng 1 W10780362 (compressor) and 1 W10163273 (drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/21/2022

"cx complaint the unit is not turning on or starting a cycle. checked the unit and found corrosion on the UI connector haused by the ui cover warping. therefore, ordering a new ui, control, harness, and the ui cover. will return on monday with the parts.; ordrng 1 W11028004 (Ui harness) and 1 W11116422 (UI cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23220

Gill G.

Job Details: 06/21/2022

cx complaint: unit intermittently cooling. cx stated that unit has not cooled for weeks but started cooling in the last two days. tested freezer temp at 5 degrees. found evap had frost pattern but compressor would not stay on in diagnostic mode step. found relay very hot. when compressor starts up amp draw is at 8 amps then compressor shuts down. ordered sealed system repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 3countss (3 count ss) and 1 W11506460 (suction tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/21/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Richmond, VA 23230

Gill G.

Job Details: 06/21/2022

cx complaint: unit kickplate is damaged. cx has already replaced kickplate from another unit. cx received a new kickplate and has already installed it on the unit it was barrowed from. parts not needed. issue has been resolved.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Louisa, VA 23093

Eric F.

Job Details: 06/21/2022

"Confirmed cx complaint dryer not heating .Found TCO not reading continuity, replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Norfolk, VA 23502

Austin D.

Job Details: 06/21/2022

came out to repalce the ice maker and wqas told it is leaking inside the fridge. checked and found the drain was clogged and had no water in the drain pan. unclogged the drain and reseated it to the unit. drain is good so now i replaced the ice maker. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ4

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/21/2022

"cx complaint the unit is not heating up. chercked the unit and found the relay buzzing and not turing on for it to heat. therefore, aftger about a second it would shut down. ordering all parts neeeded to resolve the issue. will return when parts come in. will try inter locks and control first. if issue persists i will replace the high side.; ordrng 1 W11224803 (mag tstat) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W11342846 (control)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Annapolis, MD 21409

Andrew H.

Job Details: 06/21/2022

Customers complaint is the units water isn't working and unit is not cooling well. Inspected unit. I found the evaporator completely Frozen over. I cleared Frost from evaporator tested unit fans are working units are draining. I'm not sure why unit was frozen over maybe a door left open. Defrost element did turn on and heat up. Inspected unit for water not dispensing found water line not hooked up. I installed water line to unit and flushed system. Units now working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Phoenix, MD 21131

Neil H.

Job Details: 06/21/2022

"the panel that came is the wrong one got model and serial and reordered.; ordrng 1 W11416792 ( Front Panel (includes 4, 7 & 11) (stainless)) and 1 W10909682 (nameplate)"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Woodford, VA 22580

Thomas B.

Job Details: 06/21/2022

Cx complaint unit is not working properly inspected unit found leak at the tip of the dryer spraying out found leaking at the cap check shredder valve but it's good and tight ordering new drier parts prior first year and authorization number K133KR0XL2. For labor ordering parts ; ordrng 2 WPW10143759 (dryer)s

We serviced a

MAYTAG REFRIGERATOR

Model MTF2191ARW

Near Baltimore, MD 21205

Shane M.

Job Details: 06/21/2022

ice maker never came in my parts box.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/21/2022

"cx complaint unit is loosing cooling in both sections. inspected unit and found the evap is full of frost. evap fan can not pull air into the RC or FC. unit is not going into defrost. unit needs control, evap harness, thermistor. called TC (SR7733928806), order # (1536925058) due to the control not being available. TC is ordering both the control box and wire harness. ordering 1 (WPW10384183). unit will need 2 counted to defrost evap. and replace parts.; ordrng 1 WPW10384183 (thermistor) and 1 W11546681 (wire harness) and 1 W11546690 (control box)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Annapolis, MD 21409

Andrew H.

Job Details: 06/21/2022

"Customers complain as the units make any sound inspected unit. Unit does not have any error codes present. I ran auto test mode and found the sound was during the cycle. I checked underneath the unit found gear case leaking oil onto belt motor actuator and pulley. Unit will need new gear case, wash plate, hub drive, pulley assembly, motor, belt, and actuator. To count job gear case job. Ordering parts.; ordrng 1 W10528947 (Hub kit) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Hub drive) and 1 W11239857 (Belt) and 1 W11397111 (Washplate) and 1 W10913953 (Actuator)"

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