We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reston, Virginia 20190
Christian C.
Job Details:
07/07/2022
Cx complaint unit is leaking from front of unit. Inspected unit found F8E4 overfill error and 10-2 vent electrical problem. Ran unit through service cycle twice no leaking. Ran unit through normal cycle for about 15 minutes still no leak.
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, Maryland 20850
Israel R.
Job Details:
07/07/2022
Got to the unit to follow up testing with techline. Tested temp and is reading both 1104 ohms. Off. Tested unit to 350. Heated to 350 and is reading 1754 lower 1788 upper. Heated to 450 lower 1973 and lower 1982 upper. Tested to 550 lower 2034 lower 2053 upper. Called techline and the told me to hardwire the sensor and test to lower temps. But ther unit works fine on 350 it ranges fines is when is higher temps that the unit does not heat to 550. They also said that other setting my be needed like convection. Techline wanted to cut the harness and hardwire the sensor. I stated that thats what the reasiong we are back to test the unit a different temps and check at the board to see if anything is loosing connection. I can prove the sensor is connected at high temp because i can read temps.; ordrng 1 W11245567 (blower) and 2 W10860984 (motor-fan)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Richmond, Virginia 23229
Jerod R.
Job Details:
07/07/2022
tested unit found unit has bad evap fan ordered new part; ordrng 1 W11559968 (fan) and 1 W11581973 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Arlington, Virginia 22205
David J.
Job Details:
07/07/2022
Cx cancelled. Spoke with landlord and they are buying a new unit. Explained to tenant so everybody is on the same page l.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, Virginia 23223
Chris B.
Job Details:
07/07/2022
cx complaint unit stated f6e1 inspecetd unit found unit will not respond to touch when pressing soak button unit lights up and works unit will not go inot diag mode unit has power but ui will not respnd ordering UI and control; ordrng 1 W11419171 (control) and 1 W11478526 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
07/07/2022
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL DRYER
Model WED8800YC0
Near Germantown, Maryland 20874
Julian H.
Job Details:
07/07/2022
CX complaint about unit getting too hot and drying clothes put unit on test mode and found errors F4E3 restricted air flow F4E4 L2 line volt error checked heater all legs to ground and looks fine noticed that nearing from blower housing is making a grinding noise causing airflow to be poor confirmed 238vac going to unit and 119vac from each hot line to ground control keeps not recognizing charge wires looed good ordering parts bringing heater as just in case; ordrng 1 WP8544737 (blower wheel) and 1 8544741 (bracket bearing) and 1 WPW10432259 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Port Tobacco, Maryland 20677
Shane B.
Job Details:
07/07/2022
replaced door with part shipped to the house. original door has a dent in the front near the bottom of the door. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, Virginia 20105
Ezra M.
Job Details:
07/07/2022
"installed parts, unit checks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Laurel, Maryland 20707
Alexander D.
Job Details:
07/07/2022
"cx complaint unit not working properly, little bit of language barrier so i didnt get more info than that. unit unplugged upon arrival. plugged unit in and it started filling. cancelled cycle and ran diagnostics, no errors stored. checked under unit and found actuator arm came out of cam asm. replaced actuator as mentioned in service pointer. ran calibration and autotest. everything runs correctly, no other issues found at this time. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, Virginia 23832
John P.
Job Details:
07/07/2022
Installed LED on top of fresh food compartment tested working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Fredericksburg, Virginia 22401
Robert W.
Job Details:
07/07/2022
Cx Complaint is the unit isnt venting. Inspected unit and fpound vent is venting into house not vent fixed fan and tested unit is workong priperly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkville, Maryland 21234
Keith H.
Job Details:
07/07/2022
cx complaint is unit wont come on inspected unit and found 120v to control but no power coming out. i replaced control tested and calibrated unit is working
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS
Near Alexandria, Virginia 22314
Eric W.
Job Details:
07/07/2022
cx complantof rr burner not sparking inspected the unit found the wire to ignitor is chafed and sparing to ground taped up wire to insolate it and retested unit unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF1958DEM00
Near Chantilly, Virginia 20151
Carl R.
Job Details:
07/07/2022
"Ice maker stopped working. The wire shutoff arm came off. Unable to put back on.. Talked with cx and he showed me that the bail arm on the ice maker isn't dropping on it's own unless you push the arm down. The ice maker makes ice, but the bail arm doesn't drop. Removed freezer ice tray and rack. Removed 3 screws and disconnected harness. Plugged on new ice maker installed screws and freezer rack and ice tray. Used tape on door switch, Removed cover, used jumper wire. Watched wheel turn until the ice maker harvest. Bail arm dropped, Removed jumper, installed cover. Unit working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Stephens City, Virginia 22655
Daniel J.
Job Details:
07/07/2022
installed new ui tested no faults stored started cycle and let unit run than canceled out to let unit drain
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reston, Virginia 20190
Christian C.
Job Details:
07/07/2022
Cx complaint IM is not working. Inspected unit ran test 56 got E2- motor lost position. Ran test 59 and motor does not rotate. Ran test 57 and motor still does not rotate. Ran test 45 and IM fills. Ran test 36 and IM fan works. Installed IM. Ran test 57 and 59 no issues. Ran test 45 and IM filled. Cx paid in full.
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, Virginia 20164
Christian C.
Job Details:
07/07/2022
Cx complaint unit is not making ice. Inspected unit when on for regular cycle water trickles into resevoir. Tested water line from wall to unit good pressure. Tested water from valve and it trickles out of valve. Tested compressor and good frost pattern on evap. Ordering water valve.; ordrng 1 W10897719 (water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Broadlands, Virginia 20148
Christian C.
Job Details:
07/07/2022
Cx complaint food in RC section are freezing. Inspected unit and found diffuser stuck open. Cx had RC temp at 42 and FC temp at 0. Tested temps with multimeter reading 44 in RC and 5 in FC. Installed diffuser. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Oak Hill, Virginia 20171
Christian C.
Job Details:
07/07/2022
Cx complaint IM is not working. Inspected unit found IM funnel clogged with ice. Cleared ice. Tried to rotate motor but is not working. Installed IM. Tested IM. Motor rotated and filled with water.
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Richmond, Virginia 23229
Jerod R.
Job Details:
07/07/2022
tested unit found unit had bad water valve replaced and tested unit is now fully functiona
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Richmond, Virginia 23238
Thomas B.
Job Details:
07/07/2022
Arrived at cx home cx had sign on door called cx states he would be here in 5 mins waited 10 no show called office office called cx stated he was down the road waited 5 more mins as instructed no show moved on.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Conway, South Carolina 29527
Jason T.
Job Details:
07/07/2022
"Cx complaint, not cooling properly, found evaporator frosted up, removed the ice with a steamer. Tested all circuits, found no vac from the control to the heater circuit, also loose connection at the harness and thermistor. Advised customer control is on factory back order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11566891 (Control) and 1 W11218408 (Harness) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
07/07/2022
CX complaint is the unit is making a huming noise. found condensor fan making noise adjusted and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Winterville, North Carolina 28590
Ronnie B.
Job Details:
07/07/2022
"cx complaint of unit not dispensing ice. checked unit and ice bin is full. Attempted to dispense ice, auger just turns and doesnt turn screw in ice bucket. Pulled ice bucket and found cog had moved forward preventing contact with yoke. Popped cog back into place re-installed cie bucket and attempted to dispense again this time with success. Unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Rockville, Maryland 20852
Roberto I.
Job Details:
07/07/2022
"Cx complaint oven making sparking sound but not lighting.Removed oven bottom and ran a bake cycle, Unit made sparking sound but no sparks from igniter. Found drawer overloaded with metal trays and igniter connection shorted to ground by a tray that slided toward the back. Emptied drawer and ran a bake cycle, the unit worked as designed. Instructed cx not to overload the drawer. Collected $120"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Rockville, Maryland 20852
Roberto I.
Job Details:
07/07/2022
"Cx complaint oven making sparking sound but not lighting.Removed oven bottom and ran a bake cycle, Unit made sparking sound but no sparks from igniter. Found drawer overloaded with metal trays and igniter connection shorted to ground by a tray that slided toward the back. Emptied drawer and ran a bake cycle, the unit worked as designed. Instructed cx not to overload the drawer. Collected $120"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hollywood, Maryland 20636
Shawn D.
Job Details:
07/07/2022
"cx complaint unit is making a noise and not working. inspected unit then checked for errors and had none, ran service cycle and when filling with cold water there was none hot good then in spinning unit spun so fast and quick and was not correct. checked under unit and everything sounds good. checked drive hub and is warn out. went to van grabbed both pre id parts and installed drive hub and water valve then retested unit and now fills good and spins great. unit is good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Towson, Maryland 21286
Keith H.
Job Details:
07/07/2022
replaced all parts ordered unit sounds as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Stephens City, Virginia 22655
Daniel J.
Job Details:
07/07/2022
complaint no cooling in fridge or freezer no frost pattern compressor kicks on and starts buzz than off hot to touch spoke with tech support informed to ohm out compressor reading and replaced start device possible stuck on start and over heating compressor replaced start pulled back in same issuse ordering comppressor; ordrng 1 w10913906 (process stub) and 1 W11370574 (compressor) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11504415 (c oupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv drier)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Richmond, Virginia 23235
Jerod R.
Job Details:
07/07/2022
tested unit found unit had loose hose connection at drain pump secured and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Midlothian, Virginia 23112
John P.
Job Details:
07/07/2022
"Cx-compliant unit making noise stated unit only made noise for half a day checked unit was unable to duplicate noise noise was possibly ice falling into fan blade unable to determine at this time unit is working as designed instructed customer on use and care, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Arlington, Virginia 22201
Emmanuel R.
Job Details:
07/07/2022
"Cs washer doesnt want to start throws codes f5e2 door lock, f6e1 control lost communication, f6e2 UI lost communication. Unit has a control issue, main control lost communication and door lock is broken. Possibly other unforseen issues but we need to take care of main control and door lock first and retest. Advised customer of findings and he said it isnt worth fixing it and he will be going out to purchase a new unit. Collected for svc call $120"
We serviced a
WHIRLPOOL RANGE
Model KFED500EWH03
Near Conway, South Carolina 29526
Jason T.
Job Details:
07/07/2022
"Cx complaint, left front surface burner not cycling properly, verified all vac voltages, found shorted element. Advised customer part is on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11101459 (LF Element)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Little River, South Carolina 29566
Jason T.
Job Details:
07/07/2022
"Cx complaint, oven will not bake at any temperature, tested all circuits, found spark module control failure. Repair estimate total : $431.07 Cx approved the repair, installed spark module from truck stock, verified bake cycle at 350 degrees... working as designed. (Paid in full credit card Ref # 4460043132) advised cx part warranty 1 year, service call and labor 30 day warranty.; ordrng 1 W11162730 (Spark Module), used 1 W11162730 (Spark Module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
07/07/2022
"Cx complaint, not cooling-freezing properly, found temperature at 52 degrees in the fridge 38 degrees in the freezer. Found compressor not pumping properly causing the no cool issue. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx is contacting Kitchen Aid in reference to the repair.; ordrng 1 W11557425 (Compressor) and 2 W10830046 (Fridge door gasket)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
07/07/2022
"Cx complaint, water leaks from the bottom, found diverter motor leaking during factory diagnostic test. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11178672 (Sump Pump assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leonardtown, Maryland 20650
Shawn D.
Job Details:
07/07/2022
cx complaint unit is dead again and not drying dishes. inspected unit and panel display is very dim you hit a button and it just blinks very hard to see. took unit apart to find the ui button shorted snapped pic. grabbed ui from van and installed it then checked heater at control and is 13.7 in spec. powered unit back on and checked unti for errors and had fae2 then ran service cycle and heater is working. infromed cx to use the rinse aid undersink its never been used and she didnt think she had to use it on this dishwasher. i infomred her its in the manual and cx understands. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Richmond, Virginia 23233
Thomas B.
Job Details:
07/07/2022
Cx complaint unit is not working properly inspected unit found unit is frosting in freezer not overly just slightly cx states he scrapes off some and it disappears for weeks then eventually comes back few weeks later removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HV3
Near Chesterfield, Virginia 23832
John P.
Job Details:
07/07/2022
CX complaint unit was sparking sounds Sparks coming from waveguard cover inspected wave guide tunnel found no signs of arcing ordering waveguide cover; ordrng 1 W11361167 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bethesda, Maryland 20816
Ricardo S.
Job Details:
07/07/2022
Replaced gasket.. unit tested and dw working ok.. no leaks
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stafford, Virginia 22554
Tanner B.
Job Details:
07/07/2022
Found f6e0 error and Cc was time/ date resetting.. Connected unit to app/ wifi. ckleared errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
07/07/2022
cx complaint is ice tasts bad. unit only makes ice and no water and no filter. says unit is new and she let ice maker run awhile and kept dumping ice out to clean and clear lines and all. tested and checked over unit. temps in range and all lights and fans check. went over unit with her and advised all lines are plastic in unit and onle parts involved are ice maker and valve but after lines are flushed and clear ice should be good and clean. she said last unit was just fine. advised parts to replace and after repair dump a few batches of ice and then see how it is. advised also with a bran new unit to put some baking powder or a lemmon to clear out new smell and we will try new parts and go from there. as soon as parts are in office will schedule.; ordrng 1 W11455232 (Ice Maker) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Glen Allen, Virginia 23060
Thomas B.
Job Details:
07/07/2022
Cx complaint unit is not working properly inspected unit found shifter cx installed is broken will need new shifter qouted cx cx declined paid 120.00 by CC.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEM00
Near Bethesda, Maryland 20816
Ricardo S.
Job Details:
07/07/2022
"Cx complains that the unit make ice all day, inspected unit,, the shut off arm is out of place, unit tested and ice maker working ok; ordrng 1 NOE-MAIL"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Tysons, Virginia 22102
Jason A.
Job Details:
07/07/2022
CX (renters) complaint noisy DRYER. Unit has updated felt retrofit Likely a cracked or lint covered blower wheel. Send TALL SKINNY TECH. Remove top cover & front panel comes off. Blower wheel can be accessed this way. Plenty of room above unit to reach 2 rear screws > JJ; ordrng 1 W11327190 (wheel 63.66)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, Virginia 22560
Gill G.
Job Details:
07/07/2022
verified cx complaint of unit door being damaged. order outer door glass and surrounding damaged parts.; ordrng 1 W11449263 (door handle stainless) and 2 W10831019 (screw)s and 1 W10761018 (trim-door) and 1 W10761014 (trim door) and 1 W10894130 (glass-door) and 1 W11178521 (nameplate) and 4 WP355214 (screw)s and 2 W10831019 (screw)s and 1 W11569689 (lower door trim)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, Maryland 21160
Neil H.
Job Details:
07/07/2022
cx complaint frost on rc evap cover but only on the left half air leak removed ice and cover put cover back on and checked for any air leaking around the evap area and pan flat and drain good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Midlothian, Virginia 23113
Jerod R.
Job Details:
07/07/2022
"found unit had bad console ,replaced parts and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, Virginia 23223
Chris B.
Job Details:
07/07/2022
installed pressure regullator and tubing kit tesetd unit inspecetd for leaks working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manassas, Virginia 20112
Demonte S.
Job Details:
07/07/2022
Installed the Terminal Block & Screws. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Vienna, Virginia 22180
Carl R.
Job Details:
07/07/2022
"Cycle Skips - Sensing to Done - PRE-ID Cycle Skipping - Sensing to Completed. Talked with cx unit will agitate, but not washing. Tilted unit back so I can see underneath the washer machine. Seen oil on the bottom of the unit took pictures, removed cover. Needs belt, bolt splutch kit, hub, agitator, gear case, washer agitator plate.; ordrng 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11454734 (Gear case) and 1 W10721967 (Splutch kit) and 1 W10752187 (Bolt) and 1 W10528947 (Washer drive hub) and 1 W11161960 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Brookeville, Maryland 20833
Israel R.
Job Details:
07/07/2022
Customer complaint unit is overfrosting. I found the unit is completly overforsting. Like if is been overfrosted for a while but we were just there like 15 days before. I tested temp sensoer and is reading about 7.9k under icewater. heater is turning on. It could be that the unit was not thawed out completly when we replace the parts but everything seems to be good. Just overfrsoted but everything is testing good.
We serviced a
JENNAIR COOKTOP
Model JGD3536WS01
Near Herndon, Virginia 20171
Christian C.
Job Details:
07/07/2022
"Installed manifold, both front oriface holders and screws. When testing burners fount front center oriface holder does not line up with burner head. Reordering oriface holder. Cx paid for labor.; ordrng 1 74009553 (center front oriface holder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Arlington, Virginia 22207
David J.
Job Details:
07/07/2022
Cx complaint unit making loud metallic noise. Arrived at Cx home and could not find an issue. Cx stated she had in plugged for 48 hours and its now been running for a few days and working perfectly. Checked temp in RC at 38 degrees and FC at 10. The door was opened a few time before checking. Ice maker working and producing lots of cubes. Cx paid 120.00 for service call. Explained if it does happen again to give us a call before unplugging unit. Unit is now working as intended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, Virginia 22182
Jason A.
Job Details:
07/07/2022
CX complaint FRIGE ice forms on RC base & water leaks. Cleared all ice. Replaced pan Poured hot water & drains complete > JJ
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Stafford, Virginia 22554
Tanner B.
Job Details:
07/07/2022
Installed new bracket and insulation saftey team
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near Bowie, Maryland 20720
Andrew H.
Job Details:
07/07/2022
Customers complaint is the unit is not unlocking. Inspected unit I found tub full of water. I unlock door and removed water and I removed water from drain pump hose. I checked power to drain pump while unit was in drain and spin test during the first 3 minutes I had 1.2 volts ac. I found that the unit's not draining due to power not being sent from the control to the drain pump. I looked up control and found that it's no longer available. Customer paid for service call with credit card.
We serviced a
N/A N/A
Model WED5600XWO
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
07/07/2022
"Cx complaint, noises during the cycle, found worn rear support rollers and the idler pulley is loose on the support shaft. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed. Cx does not use email ; ordrng 1 349241T (Support) and 1 W10837240, used 1 349241T (Support), and 1 W10837240 (Bracket Support) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
07/07/2022
"Cx complaint, will not bake or broil, cooktop not cycling properly, found terminal block burned up. Repair estimate total : $284.94 cx approved the repair. Installed from parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed.; ordrng 1 WPW10245259 (Terminal Block) and 1 W10281322 (Connector) and 2 WP3400029 (Nut)s, used 1 WPW10245259 (Terminal Blpck), 1 W10281322 (Connector), and 2 WP3400029 (Nut) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near N Litchfield, South Carolina 29585
Jason T.
Job Details:
07/07/2022
"Cx complaint, no water from the dispenser, no ice production, found triple valve failure. Ordering valve to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11495416 (Triple Water Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chantilly, Virginia 20152
Carl R.
Job Details:
07/07/2022
"As ibwas removing the was plate. The wash plate is seized on I tried pliers and other tools to remove wash plate. Needs new wash plate and door lock is not holding properly new basket came dented, cx seen dent. I tried to push it in. Ordering new basket, wash plate and lock and ring.; ordrng 1 W10849477 (Ring tube) and 1 W10752283 (Wash plate) and 1 W10752719 (Basket) and 1 W11307244 (Lid latch)"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, Delaware 19970
Michael E.
Job Details:
07/07/2022
Tested range for leaks as per previous diagnosis. No leaks detected by electronic sniffer. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near ,
Michael E.
Job Details:
07/07/2022
"CX complaint: still leaking. Tested and verified complaint> drip pan at evap not draining. I defrosted drip pan. In back i found drain tube was clear but when i poked upwards into drain with my small drain snake i was hitting ice and when i pushed it up, water flowed. I used straight ice pic and screw driver to break up the ice stuck between drip pan and drain tube. Unit is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, Virginia 23451
Carl A.
Job Details:
07/07/2022
replaced all all parts tested unit calibrated works as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, Virginia 22560
Gill G.
Job Details:
07/07/2022
replaced harness. no stored fault codes. unit will not run diagnostic auto test cycle. unit will not start a cycle. unit stays in sensing mode.; ordrng 1 W11556725 (control) and 1 W11561182 (encoder)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, Virginia 22560
Gill G.
Job Details:
07/07/2022
"cx complaint: unit is not agitating. found unit would not go into diagnostic mode. unit would not turn agitator. verified 119 vac to control. unit skips steps and goes to complete. found oil dripping from gearcase. ordered gearcase, control and encoder.; ordrng 1 W11513246 (control) and 1 W11391568 (control panel) and 1 W11449840 (gearcase) and 1 2countgearcase (2 count gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
07/07/2022
"cx complaint unit not cooling, checked unit found compressor locked, 120 vac to compressor,winding 8-8-16, compressor pulling 6 amps. sealed system tech needed for return visit.; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (coupler)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Dundalk, Maryland 21222
Milton J.
Job Details:
07/07/2022
"CX complaint RC not cooling as should. Installed new Diffuser, Thermistor and Control as previously ordered. Unit now functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
07/07/2022
"came out to look at the washer machine. upon arrival the cx was not there. came out after about 7 minutes. went inside and asked if cx was aware of the service call. cx had a call and kept walking away. i couldnt get a definitive yes for the service call. therefore, i waited and called for the cx. he finally showed and then quickly had another call to anser before i could explain the service to him. i grabbed my belongings and advised the cx that i will not be completeing service due to the cx not being ready for me or allowing me to explain the service before getting involved. also cx had the washer laying on its face and i would not be able to do anyting until he picked the unit back up right."
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Street, Maryland 21154
Neil H.
Job Details:
07/07/2022
cx complaint at times some items may end cycle and be damp tested the unit with wash cloth and lowered the front so items can hit sensor to sense better and reset unit.
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Easton, Maryland 21601
Andrew W.
Job Details:
07/07/2022
Cx complaint is dryer making loud noise. per prior tech installed dryer repair kit. upon repair found unit severely built up with lint. lint was building up in the element and burning (sd pics) and also solidifying in blower wheel housing and motor windings. cleaned and cleared all hazzards and unit is working as designed. cx paid for $200 labor by check. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Butler, Pennsylvania 16002
Justin L.
Job Details:
07/07/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker going through harvest. Watched it go through rotation when it went to fill no water came through. Found voltage being sent to valve but valve not opening. Replaced valve with pre-id and tested unit harvested and filled with water no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chesapeake, Virginia 23324
Zachery R.
Job Details:
07/07/2022
"cx complaint unit nonresponsive, checked unit, unit has proper power supply. checked voltage at control, come to find control not seated properly, reseated control, tested, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near ,
Michael E.
Job Details:
07/07/2022
Replaced orfice as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
07/07/2022
Cx Complaint is the unit isnt cooling. Inspected unit and found the start device not starting unit replaced and tested unit is starting to cool frost pattern on evap unit needs to cool 24hrs to make sure its cololing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Bel Air, Maryland 21015
Neil H.
Job Details:
07/07/2022
cx complaint the ice maker not producing much ice found ice box fan low speed and replacing ice maker also on return; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fairfax, Virginia 22030
Richard B.
Job Details:
07/07/2022
"CX complant. No ice, Inspected unit and found ice maker empty . Found when testing ice maker tests OK , Ice maker rotates ,then does two fills , Ordering fill valve assembly . Further work needed, RB; ordrng 1 W11455388 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
07/07/2022
"Inspected the unit. Found that the cx is saying that the Freezer Section is cooling properly. I then checked the Freezer Temperature. I'm getting 55.5 Degrees. Noticed that the Deli Drawer isn't lighting up. Ran Service Test 4 on the unit. When unit was switching to Section 5 of Service Test 4 the unit shut down completely. User Interface then said P.o. = Power Outage. Called Whirlpool Techline Ref # 7733629420. Per Whirlpool Techline replace the User Interface Deli Drawer, Deli Drawer & Deli Harness. ; ordrng 1 W10815669 (DOR-FIP ( Stainless)) and 1 WPW10769076 (Whirlpool Refrigerator Display Control Board) and 1 W11170612 (Whirlpool Refrigerator Pantry Drawer Wire Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Fairfax, Virginia 22032
Richard B.
Job Details:
07/07/2022
"CX complant. Oven sparked . Prior diagnosis found unit needs bake element , Due to being open, Installed bake element and tested unit by doing a preheat. Oven working as designed, job completed, RB"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
07/07/2022
"Tech called and spoke with the customer in reference to the unit, was advised by the customer that the cabinet on the bottom is exposed and you can see the insulation inside of the refrigerator tech line needs to be called in reference to this repair. Advise customer dispatch will call in the morning to reschedule, cx agreed.; O-emld tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Greensboro, Maryland 21639
Andrew W.
Job Details:
07/07/2022
"cx complaint is 2 error codes. inspected and verified complaint. unit is clearly neglected, has scratches and food spilled all over it. unit has odor coming from it. filters are caked and have not been cleaned. top spray arm is visibly cracked. put unit in diag mode and found 4 error codes. F9E1, F10E2, F8E4, and F9E2. called WPTL to share findings.Spoke to Steve SR# 7734055825unit is under lowes extended contract and needs authorization for repair. unit also needs to be cleaned and under the unit has piles of trash and debris with ants and bugs crawling in it. needs to be cleaned before tech can service. Quoting cx for cost of repair to be $1,030.75. has to be approved before moving forward. charging double labor for the amount of parts needed for repair. cannot reschedule w/o apprvl.; ordrng 1 W11412300 and 1 W11416460 and 1 W11545539 and 1 W11545290 and 1 W11416363 and 1 W11414944 and 1 W11551233 and 1 W11568785 and 1 W11507999 and 1 W11590538 and 1 W11573766 and 1 W11128231 and 1 W10903468"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, Maryland 20904
Israel R.
Job Details:
07/07/2022
Customer complaint unit is not stopping. the unit is running for ever. I tested the unit and found the unit timer is not mocing. The unit is operatiojns correcrtly. Heating and unit is drying just not stopping. I ran a time dry and the time dry did not stopped. It stayed on 30 min for ever. Ordering timer and control board. 14 and 6 at tribles.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, Virginia 22192
Tanner B.
Job Details:
07/07/2022
installed new rf burner head. tested unit. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Baltimore, Maryland 21213
Shane M.
Job Details:
07/07/2022
cx canceled at door.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, Maryland 21204
Keith H.
Job Details:
07/07/2022
cx complaint is lights dont come on when door is open inspected unit and found both hinges loose. i tighted screws on hinges doors open and close properly and lights work
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
07/07/2022
cx complaint is unit started with no ice and she changed the filter and then started with cooling issues then stopped cooling in both sections. all lights and fans check and evap clear as unit is hot.unit is way O-O-W and she said like 16 years old. pulled unit out and compressor and fan running. compressor temp was 97 and lines were 77. unit was running but no cold air blowing out. called RE with all reading and to go over unit and compressor is bad. went over parts and prices as well.unit will need compressor replaced and pressure tested and charged. went over unit and quote with cx. cx wants to replace unit. gave quote for now. ; ordrng 1 W10160407 (Compressor 363.72) and 5 R134a (charge 5.50)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Norfolk, Virginia 23504
Zachery R.
Job Details:
07/07/2022
upon arrival noticed live roach. snapped pic of roach and advised cx to contact exterminator.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, Virginia 23454
Zachery R.
Job Details:
07/07/2022
"cx complaint unit clicking every 15 mins and door rubbing cabinet, checked unit, adjusted door. no fault codes, ran test cycle, heard slight thump, ran a 2nd cycle and heard loud thump sounds to be to wax vent motor, ordering wax vent motor, control, and dispenser to complete repair.; ordrng 1 W11462459 (control) and 1 W11412300 (dispenser) and 1 W11416460 (waxventmotor) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, District of Columbia 20002
Mitchell H.
Job Details:
07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, District of Columbia 20002
Mitchell H.
Job Details:
07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Towson, Maryland
Keith H.
Job Details:
07/07/2022
cx complaint is unable to cancel bake cycle inspected unit and there is a service pointer for this sp w11525545..however cx and i were unable to connect unit to internet so i replaced console with updated on and tested it unit is working
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS06
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
07/07/2022
"Cx complaint that the unit's lower oven outer glass is broken. I inspected the unit and confirmed the complaint. I found the unit needs a new outer glass. The unit needs a stainless steel replacement, a black stainless replacement was sent. I'm ordering the correct part again for the return visit. I collected the payment in full by CC.; ordrng 1 W10577911 (stainless outer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean View, Delaware 19970
Michael E.
Job Details:
07/07/2022
"CX complaint: loud sound and lights intermitant. Tested and verified complaint> i found the evap fan is humming and left RC door switch is not always bring lights on. Ordering evap fan blade, door switches and marking evap fan motor for return visit. Scheduled next visit for 7/18 anytime; ordrng 1 W11384469 (switch) and 1 W11396033 (switch) and 1 WP2163777 (blade-fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QMW02
Near Glenwood, Maryland 21738
Justin S.
Job Details:
07/07/2022
cx says the unit is not cooling at all. had the unit off when i arrived. turned the unit on and the compressor and fans activate but i hear a lot of clicking from the control and it is turning the evaporator fan on and off. can feel heat coming off the discharge tube. Technical Service Pointer #: W10823361 deals with the control replacement. replaced the control and tested. the unit is no longer turning the evaporator fan on and off
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
07/07/2022
"came out to replace the seperator. disassembled the unit as needed. replaced the seperator. tested the water, ice, etc. all working correctly. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, Virginia 23456
Austin D.
Job Details:
07/07/2022
"cx complaint the doors not aligned. checked the unit and found the bottom left hinge loose. this was causing the unit to sag the left door. this can cause warm air migration. therefore, i tightened the hinge and made sure all doors were tightly sealing. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, Virginia 23451
Zachery R.
Job Details:
07/07/2022
"assisted ar with repair, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
07/07/2022
"assisted ar with repair, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, Virginia 23451
Austin D.
Job Details:
07/07/2022
"cx complaint unit not cooling and no ice, checked unit, fc at 14 degrees, defrost frost build on evap, thawed frost build with steamer. called techline, come to find wire backing out of harness at control, reseated wire and checked all connections, evap and condenser are working, icemaker is calling for ice, thermistor in range, advised cx to keep eye on temps and if issues persist contact via office"