Service History 1040 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Harrisburg, Pennsylvania 17110

Andrew S.

Job Details: 07/08/2022

Cx complaint is that the LF burner only has the outer part of the burner working. Upon arrival I found that the outer section of the burner heats. I lifted the cook top and found that the inner element had a thermal event and has no continuity. I am ordering the LF element. I was able to schedule the return visit for Wednesday 7/13.; ordrng 1 W10823727 (Element LF)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW

Near Newport News, Virginia 23602

Justin W.

Job Details: 07/08/2022

cx unable to find extended warranty paper work. advised to call back when they have warranty paper work correct cx agreed

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 07/08/2022

As per previous visit was able to access unit and replace parts. Calibrated and tested and unit now operates as designed no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lebanon, Pennsylvania 17042

Justin L.

Job Details: 07/08/2022

as per previous tech was able to access unit. Found that the ui and harness which was supposed to come with panel were not included. Changed out panel and same issue with display persist and will need changed out. Reordering panel and please check to make sure before setting return ordering harness and UI seperately as well to make sure we get the parts to correct the issue. Office will need to set return; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui) and 1 W11084865 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Frederick, Maryland 21704

Ricky E.

Job Details: 07/08/2022

"S16360 for labor, kit less installed than 1 yearS191AQ parts and labor fzr led assythe units ff drip pan is warped again and causing water to puddle under the crisper drawer, and the fzr led has knocked out the upper lamps in the ff section... need parts...; ordrng 1 W11457241 (evap kit) and 1 W10695459 (module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Manchester, Pennsylvania 17345

Sal R.

Job Details: 07/08/2022

"CX complaint is that the FC icemaker is leaking is leaking into the icebin. I fou d that the funnel is cracked and water flows directly ninto the bin. I am ordering 1 FC Icemaker (W10886939). Once the contract is apporved, please ahve somoene form the office call to set a return date.; ordrng 1 W10886939 (FC Icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near New Castle, Delaware 19720

Taylor F.

Job Details: 07/08/2022

Cx cancled at the door. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Westminster, Maryland 21157

Bernard M.

Job Details: 07/08/2022

"Replaced RC gasket and it sealed all the way around. Cx complaint that the RC section isn't getting cool. Accessed damper and ran test 6 and found the damper opens and closes as designed but very little air comes through with evap fan running. Inspected FC and found frost build up on the evap cover. The evap is frozen over and will needed to be defrosted. Ordering control and harness, once approved contact cx to reschedule; ordrng 1 W11260592 (harness) and 1 WPW10503278 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Baltimore, Maryland 21205

Milton J.

Job Details: 07/08/2022

CX complaint unit not cooling. Inspected and found evap froze over. Put into forsed defrost and element energized and started melting the ice good. Evap Fan running. Pulled resistance reading on thermistors at the control and Evap Thermistor was 19.77(6 degrees) and RC Thermistor was 3.11(71 degrees). Both in range for compartment temps. Compressor running. Discussed with MR and sounded like a control issue. Put back into forsed defrost and steam thawed evap. Installed new Control as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near York, Pennsylvania 17406

Sal R.

Job Details: 07/08/2022

CX canceled with in driveway. I am moving on.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Blades, Delaware 19973

Jonathon C.

Job Details: 07/08/2022

"called and spoke to cx, they left as i was taking too long. office unavailable at this time, i was unsure if i could reschedule so i told them we would call them.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hertford, North Carolina 27944

Branden R.

Job Details: 07/08/2022

"came out to replace parts on unit disassembled and replace both valves on unit , tested unit is running as designed . ice bin full and ice maker tested good ."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Laurel, Maryland 20724

Alexander D.

Job Details: 07/08/2022

"replaced evap harness, tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model CAW9244XQ2

Near Newport News, Virginia 23602

Lucas R.

Job Details: 07/08/2022

"cx complaint excessive vibration, checked unit found oil leaking from gearcas onto belt and cam, belt fraying, , plastic gears on motor cam worn, suspension rods rusting and bushingds deteriorating, quoted cx parts W11454741 gearcase $263.77 W10721967 cam $39.91, WPW10006384 belt $24.98, w10780048 suspension $78.11 wpw10006415 motor $256.34, labor $250.00, shipping $15.00, tax $39.79, total $1087.90, caall POC jeff lft message office closed at 1:00 on friday, 8:00-4:00 mon-thurs, unable to collect payment; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, Maryland 21205

Milton J.

Job Details: 07/08/2022

"CX complaint F8E4 code. Checked for errors and a F8E4(Overfill/Open Float Switch) and a F9E2(Drain Motor Electrical Problem. Ran a normal cycle and no leaks seen. Float not open and drain motor working as should. Unit having some intermitten problem. Ordering new Drain Motor,m Float Switch, Lower Door Seal and also returning with Pre-IDed Gasket. -MJrob; ordrng 1 W11497943 (Drain Motor) and 1 W11545764 (Float Switch) and 1 W11606677 (Lower Door Seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Baltimore, Maryland 21229

Milton J.

Job Details: 07/08/2022

Complaint unit not making ice. Drove to CX address and not a very nice place for a Friday evening. Will have to return in morning or early afternoon!!; schdld next appmnt for 7/13 WED AM

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL1

Near Orange, Virginia 22960

Eric F.

Job Details: 07/08/2022

"Cx refused service, did not know about labor charge ontop of diagnostic charge, did not want to spend so much money on a 10 year old unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, Pennsylvania 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unti is not cooling I found that the unit will need a Evap harness (W11546681) due to the connectors not making good contact witht eh defrost heater and well as 1 thermistor (WPW10384183) . CX is leaving for Vaca this week and wiull not be home for over a week. Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11546681 (Evap harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Newark, Delaware 19711

Alexander W.

Job Details: 07/08/2022

"Cx stated unit stopping mid cycle tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Westminster, Maryland 21158

Bernard M.

Job Details: 07/08/2022

"Cx complaint the dispenser door won't close. Inspected door and found the gasket had come off and gotten stuck. It caused the spring to come off. Replaced dispenser using pre-id parts, now the door opens and closes as intended. Cx paid $369.88 for full repair. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, District of Columbia 20011

Ricardo S.

Job Details: 07/08/2022

"Cx complains that the unit not cooling, inspected unit and found frost on eveporator cover, i ran diagnostic test mode, the defrost is working.. replaced thermistor,, unit tested ok.."

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Odenton, Maryland 21113

Alexander D.

Job Details: 07/08/2022

unclogged drain with steamer. ran 1/4' waterline thru drain and it went all the way through. tested by pouring cup of water down drain. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pikesville, Maryland 21208

Keith H.

Job Details: 07/08/2022

cx complaint is ice dispenser not working insepcted unit and found 120v to unit but wires at bottom of freezer door are cut and door needs to be replaced also cx wants unit leveled als wants a filter ordered infrmed him fitlers arent covered he says he has ext warranty with Best buy and they do cover filter cx needs new freezer door 2 tech job; ordrng 1 LW11037733 (dor-fip)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lochearn, Maryland 21207

Keith H.

Job Details: 07/08/2022

replaced ui tested and calibrated unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hertford, North Carolina 27944

Branden R.

Job Details: 07/08/2022

"cx complaint unit missing roller , checked unit found right roller will need a new axle for repair so unit can be leveld , ordering all parts for repair , cx agreed .; ordrng 1 W11476984 (axle) and 1 W10803534 (screw) and 1 WPW10304660 (roller) and 1 WPW10304659 (roller cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Barboursville, Virginia 22923

Eric F.

Job Details: 07/08/2022

"Collected data logger, informed CX that we would need to send the data back to the office and then reach out to whirlpool before contacting her back with the next step. Data logger in bin.; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Goldsboro, Pennsylvania 17319

Drew B.

Job Details: 07/08/2022

when arrived cx said unit been working so was able to run test 4 and the valve does switch to each section advised cx that per wp they would need the unit ui but cx wants to hold off bc its been working on paying for ui

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near East Berlin, Pennsylvania 17316

Sal R.

Job Details: 07/08/2022

"I was able to access and replace the Start Dev and the run cap. I found that the utni turned on once plugged in . The unit ran for about 10 sec and turned off. I ohmed the compressor and found it to be ohming at pin 1-2 5-8 , pin 3-2 5,9, and pin 1-3 11.1Ohms. I then took a amp draw and found the unit to be pulling 8.09 AMPS . Unit will need 1 new compressor (W11580057), 1 access valve (W11506635), 1 coupler (W11504415), 1 SL Coupler (W11504431), 1 Drier filter (W11109499), 1 Heat lopp coupler (W11504433), and 1 Cap Tube coupler (W11504447). Unit will requrrier LOCRING and a 3 call count due to the time need for repair. Once parts are avalible, please ahev someone form the office call to set a return date.; ordrng 1 W11506635 (access valve 100 @ tribs) and 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (suction line coupler) and 1 W11109499 (drier filter 81 @ tribs) and 1 W11504433 (coupler Heat loop 20 @ tribs) and 1 W11504447 (coupler Cap tube 28 @ tribs) and 1 LOCRING (LOCRING) and 1 3CALLCOUNT (3 CALL COUNT)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pasadena, Maryland 21122

Andrew H.

Job Details: 07/08/2022

W13EAM0APL1Customers complaint is a unit is not tumbling. Inspected unit and turned unit on. Unit sounded like the motor is locked up. I could tell the basket was binding. I took unit apart and found the belt was wrapped around the shaft of the pulley and not the wheel of the pulley causing friction on the drum and keeping motor from turning on. I reassembled unit and tested unit is not working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gordonsville, Virginia 22942

Eric F.

Job Details: 07/08/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Harrisburg, Pennsylvania 17110

Andrew S.

Job Details: 07/08/2022

"Per previous diag I was able to remove and replace both door gaskets. I then, with the help of a heat gun was able to reshape the gaskets to get them to seal. Unit is now sealing as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 07/08/2022

"Replaced parts. Cx had a new complaint: temperature too warm.Temp check with thermocouple showed 33F in the Fc and 44F in the Rc. Found fans running, compressor not running and inverter constantly blinking. 121Vac and 3.5Vdc supplied to the inverter. Compressor resistance reading 8.5 ohm and 8.5 ohm. Called tech line, spoke to Andy (sr # 7734068470). He advised to replace the inverter. Ordering inverter W11567494. Return visit 7/15/22. Please get in touch with the cx for the old door picup; ordrng 1 W11567494 (inverter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fairfax, Virginia 22032

Richard B.

Job Details: 07/08/2022

"CX complant. Water leaking out of fridge. Prior diagnosis found unit needs evap cover and drip pan kit. Installed pan and evap cover after removing ice, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Baldwin, Maryland 21013

Neil H.

Job Details: 07/08/2022

cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ABB1921DEQ

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 07/08/2022

Wrong part numbers ordered. Ordering the correct ones and once in the office will need to set return. Returning tech will need to also remove one of the door shims to help with seating; ordrng 1 WPW10443309 (rc door gasket white) and 1 WPW10443311 (fc door gasket white)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Elkton, Maryland 21921

Alexander W.

Job Details: 07/08/2022

Cx stated unit not dispensing ice inspected tested and verified cx complaint found auger defective cannot get yoke off to remove auger need to order divider in order to replace auger and yoke also ordering ice bin due to bin becoming defective ordering ice bin auger yoke and divider cannot reached at this time due to SO parts. ; ordrng 1 WPW10309864 (Divider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gambrills, Maryland 21054

Alexander D.

Job Details: 07/08/2022

"cx complaint unit has strong chemical smell. this unit is a replacement of another fridge that had the same problem. cx said smell comes and goes away and is starting to go away at this time. i didnt smell it at first but ive seen a service pointer for a different model of top mount fridge for same issue that said its coming from adhesive in plenum. removed evap cover and found smell coming from gray adhesive pad with aluminum tape on one side of it. also has same plads on evap cover. had cx smell it and she confirmed thats it. plenum, diffuser and evap cover has smell, air ducts do not. called TL to document, sr#7734068337. had cx smell new diffuser/plenum, no smell. didnt replace them yet since evap cover also smells and dont want smell to get in new parts. ordering evap cover; ordrng 1 W10875836 (evap cover)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wellsville, Pennsylvania 17365

Drew B.

Job Details: 07/08/2022

cx complaint that unit is not heating..lol i ohmed out the element and the tco and the fuse.. all check good no broken coils in the element i checked incoming poiwer have 240/120 and also replaced timer for running all the time. and still no heat. unit will need the motor for return; ordrng 1 WP3387134 (thrmst-fix) and 1 279827 (motor 100@trb)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Frederick, Maryland 21703

Ricky E.

Job Details: 07/08/2022

customer stated that the unit was adding time and stating that the vent was clogged.. unit gave an error for a shorted thermister and was kicking out of diag.. the unit would need the thermister and fascia... the customer is replacing the unit..

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Wilson, North Carolina 27893

Ronnie B.

Job Details: 07/08/2022

"cx complaint of fc light not working. checked unit and confirmed complaint. pulled fc switch and found switch not opening internally to allow for voltage to flow to bulb. Removed and replaced fc door switch, tested, unit is working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Greenville, North Carolina 27834

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit doesnt cook or get hot enough. Per manual ran ouput test on unit. Unit is 1000w microwave. Put 2 cups of water at 70 degrees in unit, ran for one minute, stired water for 20 seconds and took temp. Temp was at 120 and is hot enough per chart in manual. advised cx to heat for half time required and stir ewhatever is being cooked and to heat for remaining time. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18GKXGN00

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 07/08/2022

"cx complaint is that the unit is no longer cooling. I found that the Evap fan motor has failed. Part is no longer avalible, I collected $120.00 for service charges via credit card. Part # 2183833, No Longer avalible."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Elkton, Maryland 21921

Alexander W.

Job Details: 07/08/2022

Cx stated unit randomly turning on. Inspected tested and verified cx complaint found no error codes but cx stating unit coming on randomly control has stuck key and is defective. ordering control for unit cannot reached at this time due to SO part. ; ordrng 1 W10894098 (Board)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Wellsville, Pennsylvania 17365

Drew B.

Job Details: 07/08/2022

cx complaint that unit is not washing clothing and when testing foudn the agitatior not engaged causing the whole basket to move back and forth not the agiatator. needs W10913953 and call when in to reschd; ordrng 1 W10913953 (actuator 100@trb)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Taneytown, Maryland 21787

Bernard M.

Job Details: 07/08/2022

"Replaced parts per previous tech, ran unit on normal cycle and unit heated and spun frreely without noise. Unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Petersburg, Virginia 23805

Chris B.

Job Details: 07/08/2022

cx complaint unit fc light will not work inspected unit found voltage at light found sp#W11460554 S191AQ collected 120sc cc ordering white fc 3 point led; ordrng 1 W11601310 (white led)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 07/08/2022

Replaced parts.. dispenser tested and working ok

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 07/08/2022

"Special Project. Replaced heater, unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, Maryland 20901

Samuel R.

Job Details: 07/08/2022

cx complaint unit is not cooling like before.inspected unit and found unit temps to be 20 freezer and 45 fridge.went into serivce mode and unit flash led light for open freezer thermister.unit will need freeer thermister.cx piad in full everything else checks out good WPW10384183 100 tribles; ordrng 1 WPW10384183 (thermister freezer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Arlington, Virginia 22204

Jason A.

Job Details: 07/08/2022

CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ

We serviced a

WHIRLPOOL FREEZER

Model GZ25FSRXYY2

Near Springfield, Virginia 22153

Jason A.

Job Details: 07/08/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 07/08/2022

"replaced door, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 07/07/2022

Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the defrost brown wire connector had seperated. I removed all ice and reconnected and secured the wire and tested the defrost sensor and heater. Both are working fine. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Brandywine, Maryland 20613

Shane B.

Job Details: 07/07/2022

cx complaint is poor cooling and low ice production. when i arrived ice bin was full. cx just moved in a week or to ago and said this is all the ice its made since they got here. unit is set to coldest settings in both sections. my prob shows 35/-6. i tested the ice dispensor and motor did not turn only made a buzzing noise. auger in bin spins freely by hand. unit will need new auger motor. ordering part. frost pattern looks good and air ducts are clear. set unit back to recomended temps and informed cx that temps are good. schedule cx when motor is available.; ordrng 1 W11310391 (motor)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Hampton, Virginia 23669

Carl A.

Job Details: 07/07/2022

"cx complaint of ui not working ,checked unit to find that ui was failing and getting stuck in a mode when in use,reset unit back to factory settings whiel ui board beening ordered; ordrng 1 W11297728 (CONSOLE)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 07/07/2022

"cx complaint of f0-e4 error code. checked unit and found the following codes f3-e3, f0-e4. Ran test on inlet thermistor and is reading about 95 degrees celsius and should be closer to 30. Removed and replaced inlet valves, cailbrated, tested, is now reading 28 celsius, unit is working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW01

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 07/07/2022

"cx complaint is RC door coming open when the FC door is swung shut. Found unit unlevel, leaning forward, and the door gasket not sealing perfect in the bottom left corner. Corrected gasket with heat gun, tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 07/07/2022

"Cx complaint unit won't spin. Ran normal cycle and heard motor run and it heated. Removed top panel and found the belt had broken. Replaced belt using pre-id parts, ran cycle and the unit now spins and heats as designed. Cx paid for full repair. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Newark, Delaware 19713

Alexander W.

Job Details: 07/07/2022

Cx stated unit has murky water when finished. Tested inspected and verified cx complaint found F8E2 F10E2 F9E1 error codes found harness and sump defective ordering sump harness and returning with control just in case. Cannot reached at this time due to SO parts. ; ordrng 1 W11568793 (Harness) and 1 W11416362 (Pump motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Nottingham, Maryland 21236

Neil H.

Job Details: 07/07/2022

"cx complaint unit not coming on found good voltage then found power to u,i, but no lights replaced and unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Baltimore, Maryland 21230

Milton J.

Job Details: 07/07/2022

CX complaint unit not making ice. Installed new Evap Harness and Ice Maker as ordered by previous tech. Tested unit and is now functioning properly.

We serviced a

WHIRLPOOL DRYER

Model WED8500BR0

Near Bowie, Maryland 20715

Andrew H.

Job Details: 07/07/2022

Cx complaint is the unit has a burning smell when in use. I removed basket and found a large build up of lint. The lint has sign of a thermal event. So I found that the lint at one point had caught on fire inside the element and outside the element. I showed this to the customer the customer is just going to replace the unit. Customer paid for service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/07/2022

helped wr

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Perry Hall, Maryland 21128

Shane M.

Job Details: 07/07/2022

"cx complaint the unit throwing F8E4. cx said he cleared float switch pan. then raned another cycle, found leaking from left black tube. i tried to start a cycle. water filled then unit sat. no actions. unit needs sump,control, element for SP; ordrng 1 W11416362 (sump) and 1 W11410066 (control) and 1 W11537778 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 07/07/2022

replaced the modules and all the modules now illuminate. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Germantown, Maryland 20874

Julian H.

Job Details: 07/07/2022

CX complaint about Rc not cooling inspected and found an overfrost on evap cover checked temp FC 0* tested on test 4 3way valve switching found service pointer W11512766C that states to replace ui to increase fan running time for a better airflow also thermistor needs to be optimized to suction line need scroll for proper sealing increased temp to 42* on RC setting to help with defrost also set unit on test 7 to defrost every 8 hrs CX OWES LABOR $135 PAID CASH $594.50; ordrng 1 W11509096 (ui) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Locust Hill, Virginia 23092

Gill G.

Job Details: 07/07/2022

cx complaint: unit ice maker will stop producing. no fault codes on ice maker. ice bin 3/3 full. freezer temp at 12 degrees. replaced freezer evap fan with harness and thermistors. tested. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Poquoson, Virginia 23662

Lucas R.

Job Details: 07/07/2022

"cx complaint unit not making ice, checked unit found fc temp at 5 degrees, icemaker arm stuck in down position, harvest and fill passed, replaced icemaker, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Martinsburg, West Virginia 25404

Danny R.

Job Details: 07/07/2022

unit had vobration in condesor adusted condesor noiuse seemed to stop unti checksok

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Fairfax, Virginia 22031

Jason A.

Job Details: 07/07/2022

CX complaint DW insulation mold & doesnt keep heat during wash & dry. Dishwasher is noisy from insulation banket decay. Updated MS. COSTCO WARRANTY > JJ; ordrng 1 W11573700 (shield insulation #8) and 1 W11573704 (shield insulation #9)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 07/07/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 07/07/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Gordonsville, Virginia 22942

Kyle A.

Job Details: 07/07/2022

Cx complaint of unit not cooling. Did confirm compressor winding are reading right and inverter is recieving power but is not sending power. Ordering compressor and dryer and inverter; ordrng 1 R600 (R600) and 1 Lockringkit (Lockring kit) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging to compressor)s and 2 W11506635 (Access coupler)s and 1 W11461102 (Inverter) and 2 W11109499 (Drier)s and 2 W11506623 (Drier to condenser)s and 3 W11504448 (Cap to drier)s

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Richmond, Virginia 23227

Chris B.

Job Details: 07/07/2022

helpped tom

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Kilmarnock, Virginia 22482

Gill G.

Job Details: 07/07/2022

cx complaint: unit is not heating. cx was not using the correct power cord. tested unit. unit is working as designed. cx is going to purchase correct power cord.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near ,

Gill G.

Job Details: 07/07/2022

"replaced dual valve and installed regulator. found evap fan not running. found top half of freezer had warmed up due to fan not running and ice from bin melted and drained water onto shelves and froze on shelves. ordered control, thermistors, evap fan motor and harness.; ordrng 1 W11558182 (control) and 1 WPW10384183 (thermistor) and 1 W11559968 (evap fan motor) and 1 W11581973 (evap fan motor harness) and 1 W11317276 (diffuser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Wilmington, Delaware 19806

Taylor F.

Job Details: 07/07/2022

"Cx complaint is dent on door. Tested inspected and verifed complaint. Found the unit delivered with a dent on the right door. Ordering right door, cannot reschedule at this time. Cx will check the door for damage when he receives it and call us to come out and put it on. Also ordering the center track and divider for the right pantry drawer. Right pantry drawer is not closing properly.; ordrng 1 W11436604 (door fip) and 1 W10530307 (track) and 1 W11225684 (drawer)"

We serviced a

WHIRLPOOL OVEN

Model GBD307PDB3

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/07/2022

"cx complaint after self clean unit dead, foujnd blown control fuse , quoted $191 to install fuse but more may be needed, retro fitted fuse from pre-id, power returned to control , tested all ops ok, all elementsa and fans working, cx to not self clean any more, collected $191 visa cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Parkville, Maryland 21234

Shane M.

Job Details: 07/07/2022

"cx complaint the lid isnt shutting proper anymore, found left hinge busted which caused the glass to pop out of lid. ordering left hinge w lid.; ordrng 1 W11470212 (lid) and 1 W11551369 (left hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, Maryland 20910

Ricardo S.

Job Details: 07/07/2022

"Cx complains that the unit not cooling, inspected unit, the evaporator cover is full of frost, defrost sensor fault, replaced thermistor, the evaporator fan working ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 07/07/2022

"cx complaint of unit not filling or washing. checked unit and found the following codes f4-e3,f7-e1. Ran auto test and found wash motor not running with voltage present. removed and replaced sump and pump, tested, unit is working as designed."

We serviced a

MAYTAG DRYER

Model MGDB880BW0

Near Hanover, Maryland 21076

Alexander D.

Job Details: 07/07/2022

"arrived at cx house to install thermal fuse. cx answered door and checked with her husband said they didnt schedule an appointment for the dryer. advised this is a return visit so we were here before and ordered the part, had cx verify name and address is correct. she double checked with husband and said they are getting basement worked on and unit is inaccessible at this time and asked if i can leave thermal fuse with them since they already paid for it. called office and was told i can leave them with part. if cx calls back for us to install thermal fuse, they will owe 130.00 labor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFC022EVBL5

Near Arlington, Virginia 22205

Eric W.

Job Details: 07/07/2022

cx complant of unit frosting in freezer inspected unit found the top left corner not sealing also found fridge door gasket ripped unit will need new door gaskets cx will owe 110.00 on return; ordrng 1 W10436252 (Freezer Door Gasket) and 2 W10830047 (RC Door Gasket)s

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Trent Woods, North Carolina 28562

Ronnie B.

Job Details: 07/07/2022

"cx complaint of door not staying closed. Checked unit and found catch had popped out of housing and needs repalcement. quoted 120 service call, 65 labor, 15 shipping, 2.83 in tax, 243.28. cx paid 178.28 and owes 65 for labor upon return; ordrng 1 WPW10208254 (catch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Bern, North Carolina 28562

Ronnie B.

Job Details: 07/07/2022

"removed and replaced heater element and tub seal, tested, verified no leaks currently, unit is working as designed."

We serviced a

JENNAIR OVEN

Model JJW2827IL01

Near Fairfax, Virginia 22031

Jason A.

Job Details: 07/07/2022

CX complaint DBL OVEN LWR throws error code & doesnt get to setpoint. Verified error F6E3 06/19/22. UPR oven no issues since last service. Verified cooling fans upr & lower works & read oven sensors. Monitor temp in lwr oven with typeK probe. Unit chimed ready 19minutes later but internal read is 299F. ACU needed to be replaced on return > JJ; ordrng 1 W10804429 (elmnt-BROIL) and 1 W11545804 (elmnt-BAKE) and 1 W10546519 (element CONVECTION)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near McLean, Virginia 22101

David J.

Job Details: 07/07/2022

F9E4 tub light failure F7e2 variable motor failure Cx complaint dispenser door not opening. Inspected unit and found 2 codes above Ran unit and unit stopped and displayed same code. Replaced control board and sump. Tested unit and checked for leaks. Completed cycle and no more error codes present. Unit now working as intended.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Seaford, Delaware 19973

Andrew W.

Job Details: 07/07/2022

"Cx complaint is gasket on fridge and freezer not sealing properly/falling off. inspected and verified complaint. freezer gasket was defective barely hanging on the door, fridge gasket was also defective. replaced RC gasket from pre id and heated to form. RC door gasket is now properly sealing. FC door gasket was reapplied and heated to form as a temporary fix. ordering FC door gasket to fix correctly. Rescheduled for 7/14/22 AM requested.; ordrng 1 W10861499 (gasket-dor)"

We serviced a

WHIRLPOOL OVEN

Model KDRS467VSS04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/07/2022

"Cx complaint is unit not keeping temp intermittenly. Cx stated unit will preheat to 400, stay at temp for awhile and then go all the way down to 250 and stay there. Cx said unit does is it more on convection roast and convection bake but has done it on regular bake. Issue is intermitten and could not duplicate. Found convection fan working, cooling fan working, and oven was running about 20 degrees hot which the cx wanted me to leave how it was. Unit maintained temp for 20 mins. Found no error codes. Ordering main control. Cx paid in full by CC. Rescheduled for 7/20/22.; ordrng 1 W10852104 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS03

Near Rising Sun, Maryland 21911

Alexander W.

Job Details: 07/07/2022

Cx stated upper oven not working on bake and lower oven creates soot inspected tested and verified cx complaint found lower oven office still has natural gas office and found upper oven has defective bake igniter gave cx quote for igniter and office kit cx accepted installed pre-id bake igniter ordering office kit cannot reached at this time due to SO part. ; ordrng 1 WPW10591270 (lp kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 07/07/2022

CX complaint is rust. Falls under 1yr warranty for rust. Replaced inner door and panel per last diagnosis. Unit is now repaired. Tested unit and it is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 07/07/2022

CX complaint is WM stuck in spin. Replaced Control and lid lock per prior diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Wyoming, Delaware 19934

Jonathon C.

Job Details: 07/07/2022

"cx complaint, food thawing in freezer. tested, inspected, verified complaint. found evap frozen over. checked thermistors, Unit thermistor reading 3.1k at around 50-60* defrost thermistor was reading OL when cased in ice. replaced thermistor and also moved in off of the rubber cover it was located on and onto an actual line. cx wanted to leave unit open to defrost so she can clean it. instructed her to plug it in in around 48 hours to allow for defrost and to keep an eye on temp. spoke to renner and we both agreed that the evap harness and control should also be ordered. control is SO, so the customer is going to attempt to use the freezer in the meantime sothat we have a better understanding of issue on return visit. un able to resched. parts break down not clear on wire harness ordr both; ordrng 1 W11496873 (control) and 1 W11293512 (wire harness) and 1 W11324678 (wire harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 07/07/2022

cx under impression unit is in warrenty advised cx unit no longer under warrenty and service will be 120 not including parts or labor . cx refused service at this time .

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Troy, Virginia 22974

Kyle A.

Job Details: 07/07/2022

Cx complaint of fan coming on during a power surge. Could not recreate even when cycling power with breaker. Called and filed with safety. Safety informed me to have cx call customer service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 07/07/2022

Cx complaint of unit frosting in the freezer. Did confirm freezer door is warped at the top causing the door not to seal properly. Order freezer door and badge.; ordrng 1 12977880SQ (Freezer door) and 1 W10876598 (Badges)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Newark, Delaware 19713

Alexander W.

Job Details: 07/07/2022

"Cx stated unit is leaking from door inspected tested and verified cx complaint found bellow defective installed bellow from pre-id parts and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Hampton, Virginia 23669

Lucas R.

Job Details: 07/07/2022

"cx complaint no ice, checked unit found fc temp at 6 degrees, 120 vac to icemaker, icemaker not turning, valve checked good at 193 ohms, 18 at tribles.; ordrng 1 WPW10300022 (icemaker)"

We serviced a

KITCHENAID RANGE

Model KICU509XBL00

Near Port Republic, Maryland 20676

Shawn D.

Job Details: 07/07/2022

cx complaint unit is giving f47 error code when using the rigt two burner left side works fine. i then asked cx for two panel and used right side till error code showed up and would flash then go away and come back. cooling fan is not working and burners may have a issue to causing this. also see heat stress cracks in cooktop so that needs to be changesd also. waspre id the cooktop and ui but thats not enough to fix the unit. ordering more parts for return infomred module is on backorder; ordrng 1 W10857232 (module) and 1 W11428265 (ui harness) and 1 WPW10396549 (large burner) and 1 W10396547 (front right burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB

Near Wilmington, Delaware 19809

Taylor F.

Job Details: 07/07/2022

Cx complaint is unit intermittenly making ice. IM will stop making ice and not work until power is reset. Replaced Im from pre id. Tested unit and unit is working as designed. Job is complete.

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