We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Hollywood, MD 20636
Shane B.
Job Details: 10/25/2023
installed all ordered parts. tested and calibrated unit. unit is working as deisnge.d
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Rockville, MD 20850
Julian H.
Job Details: 10/25/2023
CX complaint about rust on interior found unit rusting around heater element bracket & towards front of unit also found a pin hole on drain line causing a leak MUST BE SET A 2 COUNTS TUB REPLACEMENT; ordrng 1 W11409865 (tub) and 1 W11414944 (drain hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Arnold, MD 21012
Alexander D.
Job Details: 10/25/2023
"cx complaint intermittently unit wont power on, no buttons responding. only thing that gets unit to start working is cycling power. inspected unit, working at this time. only error stored is f6e1low water. ran test cycle, water filled enough to cover element. took door apart, cant see any signs of corrosion on board. cx mentioned she get power surges sometimes and one happened earlier today. ordering control and console. call cx to schedule return visit once we have eta on parts; ordrng 1 W11120155 (control) and 1 W11165145 (console)"
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Timonium, MD 21093
Dustin F.
Job Details: 10/25/2023
"CX complaint: same issue, RC Evap freezing over. Went over notes with Robin in office and found WP TL needed to be contacted. Contacted WP TL and gave them all the information as to what weve done/replaced. spoke to austin and he deemed unit as Unrepairable based on number of attempts and everything being checked per engineers. gave me # to give to cx;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chevy Chase, MD 20815
Brian F.
Job Details: 10/25/2023
"Cx states RC doors and handles rusting, inspected and confirmed. Also found gasket on right door split. Ordering RC doors, handles, and gasket.; ordrng 1 13107888SQ (dor-fip ss) and 1 13107887SQ (dor-fip ss) and 1 W10830162 (gasket-fip) and 2 W11483532 (handle)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cockeysville, MD 21030
Dustin F.
Job Details: 10/25/2023
inspected sump upon arrival. found odd holes in gasket. found gasket seperating on back side. need to reorder sump; ordrng 1 W11613479 (pump n motor (reorder))
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/25/2023
"CX complains unit smells like gas as well as not producing ice. CX has P&L auth. Found unit in off position, turned unit on and unit continued to fill but recirc pump did not kick on. Unit shows no sign of frost pattern as well. Unit will need sealed system repair as well as recirculation pump. unable to locate any unusal smells. called safety to document. spoke to Bianca who gave auth. ordering parts for use on return. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11542867 (recirc pump) and 1 WPW10218037 (evap) and 1 WPW10206473 (solenoid) and 1 WPW10534030 (gas valve (hot)) and 1 W10843121 (filter) and 1 WP2313624 (condenser) and 1 W11123917 (wire) and 1 WPW10605286 (compressor) and 3 w11506635 (process stubs)s and 1 876765 (mtg kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Towson, MD 21286
Dustin F.
Job Details: 10/25/2023
"cx complaint: unit kep beeping, water on floorInspected unit, couldnt confirm leak. pulledFAE2F8E4 codes from unit, inspected drip pan and found gunk from something spilled inside pan. cleaned pan out and ran 3 test cycles. no leak detected no codes present. unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lewes, DE 19958
Michael E.
Job Details: 10/25/2023
CX complaint: no ice. Tested and verified complaint. I found IM was turned off. I turned it back on and tested. IM harvests and fills without problem. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ocean City, MD 21842
Michael E.
Job Details: 10/25/2023
"Replaced FC door, RC door and nameplate as per previous diagnosis. Heated and reshaped gaskets. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Woodstock, VA 22664
Ezra M.
Job Details: 10/25/2023
"riser, washer failed, not seating right, preventing riser, skirt from sitting properly. ordering riser, washer; ordrng 1 W11551643 (riser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near North Potomac, MD 20878
Julian H.
Job Details: 10/25/2023
CX complaint about ice water paddle not springing back & frost inside chute on door inspected & ice door seal is not closing all the way also paddle is fragmented enough to not keep spring in place need chute asm to fix both issues; ordrng 1 WP13005706 (chute asm)
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Edgewater, MD 21037
David J.
Job Details: 10/25/2023
"F2e3 mismatch control Customers complaints unit will stop filling like previous visit after last tech he had found three error codes and replaced inlet valve and tested and had no more issues arrived today and checked for error codes and had F2E3 cleared error code and ran diagnostic cycle valve worked properly and dispensed hot and cold water unit went through a full cycle checked for error codes again and had the same F2E3 error code. disconnect the power and remove consul. Inspected control and found all wires to be properly connected. Removed control, and found no thermal damage due on control. Replaced control and tested unit unit completed diagnostic Cycle with no error codes ran another test Cycle and same outcome. no error codes. Recalibrated unit and unit is now working properly. Customer paid for part job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Madison, VA 22727
Kyle A.
Job Details: 10/25/2023
Cx complaint of ui being nothing but artifacts. Verified unit working in diagnostic but no display on ui. Ordering ui.; ordrng 1 W11460962 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Chantilly, VA 20151
Richard B.
Job Details: 10/25/2023
CX complant. Microwave not heating good. Inspected unit and found no error codes . Did a magnatron test and heated a cup with 10 ounces of water for 30 seconds on high power . Water temp was increased 24 degrees indicating a functioning correctly magnatron. Microwave turntable motor andoven UI need replacing. Quoting CX price to replace both . extra tech included in quote. CX paying 139 service call. RB; ordrng 1 WPW10312206 (UI oven 284.75) and 1 W10911403 (turntable motor 99.65)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kensington, MD 20895
Brian F.
Job Details: 10/25/2023
"Cx states unit not making ice. Installed ice maker and control, fill tube heater (54 ohms), dual valve, and ice box fan (spinning during test 36) all functioning properly. Ran test 56, got E0 no errors, passed tests 57 and 59, filled on test 45. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Manassas, VA 20111
Demonte S.
Job Details: 10/25/2023
Called Whirlpool Techline. Went over all pressure and voltages with Whirlpool Techline. Per Whirlpool Techline the unit is under review.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Baltimore, MD 21231
Shane M.
Job Details: 10/25/2023
"cx complaint ice is all wet leaving water bottom. could confirmed. pulled unit out, found kinked hose and a improper drain setup. quote for drain kit $756.02. cx also complaint dripping from top right side. couldnt duplicate."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Edgewater, MD 21037
David J.
Job Details: 10/25/2023
Customer complaint unit is not working arrived today and verified complaint with power on had no response from consul removed terminal block cover and tested voltage and had 124 Vac. Removed front door skin and found power going to control control was flashing green twice and then stopping turn power off and replaced control powered unit back on and tested and still had no response at consul ordering consul and wiring harness for return visit As will return when parts arrive; ordrng 1 W11622490 (Console) and 1 W11690158 (Harness)
We serviced a
KITCHENAID OVEN
Model KSEG950ESS0
Near Rockville, MD 20852
Brian F.
Job Details: 10/25/2023
"Installed new cooktop, tested, unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Wilmington, DE 19801
Taylor F.
Job Details: 10/25/2023
Cx complaint is unit giving d36 error code. Tested inspected and verifed complaint. Had to call techline to verify error code which is caused by a stuck button. Found the delicates button to be the one defective. Ordering switch membrane and buttons. Cannot rescheudle at this time.; ordrng 1 W10803340 (button) and 1 W11446263 (membrane)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Laurel, MD 20707
Israel R.
Job Details: 10/25/2023
"Customer complaint unit is not washing correctly. I tested the unit and no error codes and the unit is completing a test cycle. Filling with enough water, Motor spraying, heater turning on and completing a test cycle. Notice some of the items were facing outwarsd and not inwards. Adviced the customer to make sure is being loded correctly. If the cups and bowls are facing oiutwards the items will not get clear correctly. Unit iw back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/25/2023
"Replaced gearcase, clutch washplate and spaner nut unit calibrated and tested unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Boyds, MD 20841
Julian H.
Job Details: 10/25/2023
replaced clips & working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details: 10/25/2023
CX complaint: squeeling noise. Testede and verified complaint. No error codes. Pulled off belt and found the sound is coming from the gearcase. Ordering gearcase. Scheduled return visit for 11/2 any time; ordrng 1 W11454372 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23228
Joseph D.
Job Details: 10/25/2023
"Replaced evaporator and compressor would not start, replace compressor and unit cooling properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Long Neck, DE 19966
Michael E.
Job Details: 10/25/2023
CX complaint: right RC door gasket splitting. Inspected and verified complaint. I replaced right RC door gasket. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/25/2023
cx complaint unit unit got stuck at 37mins in a quick wash cycle and was just spinning and spinning at a slow speed. timer never went down. inspected unit and entered daig and found 0 saved error codes. ran a manual high speed spin and found unit got to a full spin speed. called TL said it was a cx loading issue. i ran a quick was empty and found unit got to the final spin and got to 31mins and just sat there spinning at a low speed for 30+ mins and timer on display stayed at 31mins. called TL again,TL said replace control again. once in please reach out to cx to schedule.; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Littlestown, PA 17340
Sal R.
Job Details: 10/25/2023
CX complai t was that the unti was makign a rattling sound. I found that the lint trap venting screws were loose causing the sounf. i resecureed scres and unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Parkville, MD 21234
Dustin F.
Job Details: 10/25/2023
"Replaced icemaker and tested unit, unit working as intended."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Marriottsville, MD 21104
Robert L.
Job Details: 10/25/2023
"cx complaint lid not locking, cx had improvised and strike , foudn strike broken, replaced strike, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFCO
Near Ocean City, MD 21842
Michael E.
Job Details: 10/25/2023
"Replaced the dispenser, disp drawer and valve as per previous diagnosis. Tested unit and it is now working properly Job is complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Manassas, VA 20111
Demonte S.
Job Details: 10/25/2023
Inspected the unit. Found that the cx is saying that the Cooktop has a high pitched noise when the Left Front Burner is Cooking. Checked the Orifices to the Cooktop. Cooktop is on Propane. Unit is sit for Natural gas. Installed new Orifices. Tested the unit. All burners are working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Elizabethtown, PA 17022
Cody H.
Job Details: 10/25/2023
"CX complains unit dispenser is not working correctly. CX is within manufacture warranty. Found unit dispenser drawer is warped and is causing the detergent block to fall out of place. was able to replace dispenser drawer with pre i.d part, unit now works as designed. no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Gettysburg, PA 17325
Sal R.
Job Details: 10/25/2023
"CX complai t is that the uni will not opperate. I found several error codes in diag to include , FE1 , F5e2, f9e1, f3e1. I am ordering 1 control, drain pump , pressure switch. Once the parts are acvalible, pelase have someone form the office call to set a return date.; ordrng 1 W11201273 (cntrl-elec) and 1 WPW10605427 (pump-water) and 1 WPW10448876 (switch-wl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Crofton, MD 21114
David J.
Job Details: 10/25/2023
Customer complaint when water is turned on water starts flowing out of icemaker arrived today. Inspected unit and found no error codes on icemaker zero removed ceiling of unit and had customer turned water on and after about two minutes water started flowing out of the icemaker ordering dual valve for return visit And will replace once part arrives ; ordrng 1 WPW10341329 (Dual valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 10/25/2023
"Cs unit is not making ice, confirmed complaint. I found temps too high in FC. @2 5 degrees, thermistor reading correctly,fans and compressor running. I found the unit was pushed too far back in the cubby so it isnt venting and electrical wiring issing the ground. I pulled unit out so it vents and plugged unit into a diffirent outlet that is wired correctly. Potentail control or sealed system, Advised to see if that helps , if not call us back."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Davidsonville, MD 21035
David J.
Job Details: 10/25/2023
Customer complaints unit is not making ice and also ice is melting. Inside of bin arrived today and verified complaint. Found ice level censored to be closed off when I arrived. Ran test 56 in diagnostic mode and had error code E2 tested icebox fan and sounded a little weak Ordering parts for return visit and will replace once they arrive. Temps were good and inside a refrigerator and freezer only complaint is for the icemaker. ; ordrng 1 W10846539 (Ice bin fan) and 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bowie, MD 20720
Shawn D.
Job Details: 10/25/2023
"cx complaint started oticing water damage forming on kitchen ceiling so called roof company due to roof being underwarrenty still and he found some water in the pan in washer it wasnt ove flowing the lint was wet cx showed me pic. i inspected unit then checked for errors and had f0e1 f5e2 so cleared them test 12 completed and no leaks. ran test 1 drum filled up passed gasket stilll no leaks,then went on to test 2 still filling water is passed half inside drum and still no leaks no water anywhere. drained unit and still no leaks. ran sink no leak. ran quick wash cycle and cycle completed with no leaks. cx wants to run unit and will call us back if leaks unit is not leaking at this time. if washer was leaking the pan should have been overflowing and was not. cx will call us abck if leaked"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clinton, MD 20735
Leon
Job Details: 10/25/2023
"The complaint was the dishwasher Wasn't cutting on we confirmed the issue, the client said someone was working around the dishwasher, so when we got into the house, he went to the breaker in the unit immediately cut on"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Herndon, VA 20171
Richard B.
Job Details: 10/25/2023
"CX complant. no ice after last visit. Inspected unit and found when holding door switch closed , Ice box harness has 123 volts from violet to white wire . When testing harness going to ice maker , the violet to white wire is not giving 123 volts. Harness for new ice maker is defective from factory. Reordering ice maker assembly. RB; ordrng 1 w10882923 (ice maker assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Columbia, MD 21045
Robert L.
Job Details: 10/25/2023
"cx complant door flops and wont stay down, found friction pads seperated from hinges, replaced pads from truck stock, tested all ops ok, left unit out for contractor, costco 2 year warranty; ordrng 2 WP8268961 (pad (RL VS))s, used 2 WP8268961 (FRICTION SLEEVE (RL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Manassas, VA 20109
Demonte S.
Job Details: 10/25/2023
"Inspected the unit. Found that the cx is saying that the Washer got off balanced and wouldn't do anything. Ran Service Diagnostics on the unit. No error codes. Ran Service Test. Unit passed Service Test. Ran a Normal Cycle, waited till it got into a Spin. Lid Locked . Unit is working as Designed."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Manheim, PA 17545
Cody H.
Job Details: 10/25/2023
"CX complains unit has 3 seperate issues. Unit bake function is not working, unit left front burner has no temperature control, its either all the way on or all the way off, and right rear burner is seized. Unit left front burner even put at lowest setting is not cycleing, indicating inf switch failure, unit bake function states 'function not available' bake element checks good but control not sending voltage to element, unit will need control replaced. And left front burner inf switch is seized to the knob and cannot be removed unit will need knob replaced with inf switch due to not seperating. office to schedule repair when all parts arrive.; ordrng 2 W11517331 (knob)s and 1 W11129442 (inf switch (LF))"
We serviced a
N/A N/A
Model WRF757SDEM01
Near Spring Grove, PA 17362
Bernard M.
Job Details: 10/25/2023
"Cx complaint unit makes noise. Inspected and found frost on the freezer evap cover. The fan was hitting ice. Accessed evap and found ice build up along the top. Defrosted ice and refered to, all gaskets on doors seal properly. Ordering the service kit, once approved contact cx to reschedule.; ordrng 1 W10864518 (adapter kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia, MD 21045
Robert L.
Job Details: 10/25/2023
"cx complaint ticking noise from top Rc, and freezing on shelves, found damper making loud moises, found cx blocking back edges of shelves trapping air, ordering damper; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Gettysburg, PA 17325
Sal R.
Job Details: 10/25/2023
CX complaint was that the unit was not powering on. On arrivel I found the unit tobe DOA. I verified 120V's at the outlet. I was able to access and inspect the filter board. I found that the 20 AMP Line fuse was OL and had no continuity. I was able to replace the fuse and unit test good. I edjucated CX on the effects of possinle pushing / slaming door closed. UNit is opperating with out issues.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Elkridge, MD 21075
Robert L.
Job Details: 10/25/2023
"cx complaint f8e0, ran both fans on high and low in diag, preheated to 350 and 450, after while tried restarting and error returned, called tech lne, said they have been having harness issues need to trace gray signal wire to both blowers and replace blowers if needed, ordering lower blower , signal and main harnesses; ordrng 1 W11256625 (signal harness) and 1 W11245674 (main harness) and 1 w11598119 (lower blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wilmington, DE 19801
Taylor F.
Job Details: 10/25/2023
"Cx complaint is banging noise upstairs when washer is filling. Found the unit water hammering when cycling between valves. Explained to the cx how this is an issue with her plumbing and not the appliance. If cx wants sound to stop when unit is filling, she will have to have a plumber resolve the water hammering. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Ellicott City, MD 21043
Robert L.
Job Details: 10/25/2023
"cx complaint after slight larger off balance load cycle stopped and screeched, found f7e4 stored, in diag shifter kept rotating nd not moving cam, replace shifter and reassembled cam, retested and got f7e3, shifter would not lock into spin or agitate, when moving harness got motor to kick on for few seconds , issue in communication harness to board, ordering control, lower harness, shifter and capacitor; ordrng 1 W11643701 (lower harness) and 1 W11481722 (shifter) and 1 W11395618 (capacitor) and 1 W11626074 (control)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Newport News, VA 23607
Justin W.
Job Details: 10/25/2023
"cx complaint of unit not working properly. checked unit to find error codes f2e1,f3e0,f6e1. found control having issues with keys getting stuck. ordering control and sensor to complete repair. advised cx to have unit accessible upon return. quarter round getting in way of removal.; ordrng 1 W11594224 (control black) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23608
Orbie
Job Details: 10/25/2023
"replaced lid latch, belt and cam. tested unit. f7e3, f2e3. unit needs new control and ecoder replaced together, also found oil leaking at gearcase. unable to remove hub due to being seized. will need to cut hub off on return to replace gearcase.; ordrng 1 W11513246 (control) and 1 W11481116 (encoder) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11510461 (washplate) and 1 W11551646 (hub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Frederick, MD 21702
Drew B.
Job Details: 10/25/2023
"cx complaint that unit is intermittingly not powering on and will just turn off.. i foudn the unit to have proper power when arrived lats time it happened was over weekened. and since been fine.. i found all fans to be operating... in test modes tested all valves, ice box fand and thermistors and all check good and operation the fill valve to icemaker is functional and temps are in range.. instructed cx to keep eye on unit. and if arrived back with PO again maybe look into the outlet etc. today though i cant diag efficently being everything at apt is operational. cx paid service repair previous."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/25/2023
Replaced parts unit tested and works fine
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Market, MD 21774
Ricardo S.
Job Details: 10/25/2023
"Cx complains that the unit not working on any cycle, inspected unit, ran normal cycle, the capacitor and motor makes a humming noise.. the cap is bad, replaced from v/s reset power, unit tested several times with cx and washer works fine; ordrng 1 w11395618 (capacitor v/s rs), used 1 W11395618 (CAPACITOR v/s rs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/25/2023
Replace the parts Tested the unit everything worked as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Hampton, VA 23669
Justin W.
Job Details: 10/25/2023
"cx complaint condensation in unit and high temps, also ice maker stopped working. checked unit to find temps at 43 rc and 4fc. temps on unit set for 35 rc and 0 fc. found e2 error code on test 56. ice box fan working in test 36. called techline spoke to Kurt. advised to have sealed system tech come out and test pressures. amp draw .8 from compressor.; ordrng 1 W11614224 (compressor) and 1 W11598434 (evap repair) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 nitro (nitro) and 1 W11658802 (ice maker)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Boyce, VA 22620
Ezra M.
Job Details: 10/25/2023
"unit storing errors f3-e1 and f9-e1. started rinse and spin, water draining slowly. found drain pump filter basket full of debris, cleaned out, filled and drained unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Woodstock, VA 22664
Ezra M.
Job Details: 10/25/2023
"unable to test due to damaged cord/plug. ordering unit harness.; ordrng 1 W11625681 (harness, unit)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Norfolk, VA 23523
Zachery R.
Job Details: 10/25/2023
"cx complaint unit not rinsing well. checked unit, no faults. ran normal cycle with two towels. towels did have small amount of suds left over, ran rinse cycle per oweners manual, showed cx in owners manual that if additional rinse is needed to run a rinse cycle. unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Bowie, MD 20715
Shawn D.
Job Details: 10/25/2023
replaced ice maker fill tube water was on top and ice maker lowered feet in front to level unit out then cycled ice maker and had no leaks. told cx to monitor ice maker incase issue is not fixed. unit is good to go
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pasadena, MD 21122
Alexander D.
Job Details: 10/25/2023
"cx complaint unit still making squealing noise, worse than before. inspected unit and verified complaint. f7e6 motor fault error stored. cx said noise usually starts when he first starts unit. ran hi spin and didnt hear noise but unit was shaking a little. ran agitation and heard the noise, cx said its louder with load inside. suspension and basket check good. checked under unit, skidmark on pulley again. heard noise when turning pulley back and forth, took belt off, belt felt loose. didnt hear noise from splutch anymore. found noise coming from motor. replaced motor. ran calibration and autotest. can still hear a little grinding noise in agitation and unit still shakes while spinning. ordering gearcase, belt, splutch. agitator and hub. requesting 2ct because agitator is seized; ordrng 1 W11454734 (gearcase) and 1 WPW10006384 (belt) and 1 W10721967 (splutch) and 1 W11550891 (agitator) and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/25/2023
"CX complaint unit not cooling again.Found evap cover by frost again. Ran forced defrost, it worked. Thermistor reading Fc 3.7Kohm at 52F, Rc 3.4Kohm at 59F, defrost 37F in ice. Called tech line, spoke to Chris, he said thermistors are out of range, and advised to replace diffuser with Fc and Rc thermistors. Ordering diffuser W11645127.; ordrng 1 W11645127 (diffuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ellicott City, MD 21042
Emmanuel R.
Job Details: 10/25/2023
"Replaced compressor and ,drier and control board, Vaccummed and filled 54g r600. No leaks detected. Advised allow 24hrs for temps to come down."
We serviced a
MAYTAG ICE MAKER
Model WRS325SDHZ00
Near Waynesboro, PA 17268
Sal R.
Job Details: 10/25/2023
"CX complai t is that when the water supply is turned on, water overfills the icemaker and does not stop untill supply is turned off. I found that the dualo valve is stuck open allowing water flow. I am ordering 1 valve (WPW10179146). Return date set for 11/10; ordrng 1 WPW10179146 (valve)"
We serviced a
AMANA RANGE
Model AER5830VAX0
Near Newport News, VA 23606
Justin W.
Job Details: 10/25/2023
cx complaint unit not working. checked unit to find voltage between l2 and n 244 vac. voltage between l1 and n- 2vac. unable to properly test until electrician addresses incoming voltage. advised cx to fix power to unit then call us back if unit still not functioning
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Ruckersville, VA 22968
Kyle A.
Job Details: 10/25/2023
Cx complaint of unit not cooling. Did confirm and found unit is 55f in both the fridge and freezer sections. Also units compressor is making a loud whine and struggling to start. Ordering return job to find leak.; ordrng 1 W11614224 (Compressor kit) and 1 W11598434 (Evap) and 1 W11506635 (Coupler) and 1 3cntss (3cnt ss)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/25/2023
I was able to access unit and replace the FC door and gasket as per previous visit. I used a heat gun to form the gasket to the body of the unit. i also cleared the frost build up. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Wilmington, DE 19809
Taylor F.
Job Details: 10/25/2023
"Cx complaint is unit not cooling properly and ice maker making nosie. Found the chute frozen on IM, cx recently changed the filter. Cx also had temp concerns in unit because items were freezing. Informed cx that the unit was way to full with items top to bottom, left to right and this is why he is not getting even cooling in the RC. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Mount Joy, PA 17552
Justin L.
Job Details: 10/25/2023
Cx complaint of unit banging around and screeching. Was able to access unit and found no saved codes. Ran test 12 and no issues. Ran quick wash with 6 bath towels on heavy soil and fast spin and found during spin mechanical drag that is casuing screeching and unit to bang around wearing shocks. Ordering parts needed for repair which tub will ship to cx and they will contact cx to set return with a 2 count 2 tech due to weight and time needed; ordrng 1 W11460604 (tub) and 1 W11354541 (stator) and 8 W11314661 (stator screw)s and 1 W11314361 (rotor) and 1 W11557803 (rotor screw) and 4 W11316766 (shock absorber)s and 1 W11583890 (control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Norfolk, VA 23513
Zachery R.
Job Details: 10/25/2023
"cx complaint unit not heating in oven or cooktop. verified issue, come to find wires not seated to terminal. reseated wires, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 10/25/2023
Cx complaint unit not making ice. Found cooling off and no water to unit. Turned cooling on and entered diag and ran test 44 and no movement. Found loose connection. Ran test 44 went through harvest and 45 valve activated. Unit checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 10/25/2023
"Cx complains that the door falls down, inspected unit, the spring on the right side is loose, hinge cks ok, spring back in place, unit tested and door works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Lancaster, PA 17603
Justin L.
Job Details: 10/25/2023
Cx complaint icecream and bread soft in the freezer. Hooked up gauges 15 inch vacuum and 65 psi on the high side with a ball of ice at cap tube. Contacted techline and spoke to Chris. Suspects a floating restriction and instructed to flush the system with nitrogen and recharge. Flushed system and pulled back into vacuum and recharged. Unit began developing frost pattern and pressures regulated unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hampton, VA 23669
Justin W.
Job Details: 10/25/2023
cx complaint latch not working. checked unit to find latch not locking but constatly trying. ordering latch to complete repair.; ordrng 1 W11513248 (latch)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 10/25/2023
Was able to access unit and replace parts. Unit checks good no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW01
Near Annandale, VA 22003
Lloyd B.
Job Details: 10/25/2023
"Cx complained the unit did not make ice. Unit has a full bucket from previous visit. Installed new water valve, no leaks. Job complete"
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Coatesville, PA 19320
Justin L.
Job Details: 10/25/2023
"Cx complaint cooktop flames stay the same and oven doesnt get to temp. Was able to access unit and found no saved codes. Found temp sensor in range. Attempted preheat and unit would get to within 5-10 degrees of temp and shut off and not finish pre-heat. Verified issue with the flames. Found only right rear would noticably change. Attempted to adjust valves and flame height stayed the same. Verified proper oriface spuds in place. Unit will need control, temp sensor and manifold along with 2 call count due to being out of the service area. Once in office will need to contact to set return.; ordrng 1 W11509626 (manifold assembly) and 1 W11633126 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/25/2023
CX complaint is the console not responding. Inspected unt and found the Cancel button no responding at all checked connection everything is good. Replaced console and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL87TRRRS05
Near Akron, PA 17501
Justin L.
Job Details: 10/25/2023
Cx complaint of water coming out from front bottom. Found drain tube was clogged. Was able to clear and test unit now operates as designed collected for service call
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 10/25/2023
"CX complaint is the unit isnt spinning properly. Inspected unit and found error for off balance load, Ran diag and found the unit when to spin but the washplate is only thing spinning went to remove washplate and its stuck to gearcase, Pulled unit out and inspected gearcase and found oil coming from gearcase, Unit will need gearcaseand washplate and Hub CX paid SVC and declined repair would rather buy new washer; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Chester, VA 23831
John P.
Job Details: 10/25/2023
Adjusted door hinges also found condensation on freezer door ordering door to address sweating; ordrng 1 W11435342 (Door shp2cx)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20715
Shawn D.
Job Details: 10/25/2023
"cx complaint unit is not cooling good on fridge side said freezer feels pretty good. inspected unit and fridge is 50 degrees freezer 19 to find the evaporator frozen. ran diag all thermister pass then activated heater and is not coming on, removed evap cover checked power at heater and we have 120 then heater started working. brown wire is loose in the connector causing the defroat issue. reseated wire cleared ice ordering heater aseem for return; ordrng 1 W11650662 (heater assem)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Berlin, MD 21811
Frederick R.
Job Details: 10/25/2023
CX complaint is no cool. Inspected/tested and verified. Replaced compressor per prior diangosis. Pressure tested unit with nitrogen and vac'd down to 30in. Filled with 68g of R600a. Final LS pressure was at 12in vac. Informed CX 24-36 hrs for unit to get to temps. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 10/25/2023
"Replaced parts, unti tested and ice dispenser works fine"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/25/2023
W11616491 222.14 minus 79.30 for already paid for parts that we are retunring. unit needs a new control board. unit is not advancing through cycle and the pressure switch that is in the unit has not failed. according to the error code stated the unit needs a new control since there is no issues with the wiring or pressure hose. qutoed cx for the control board. did not get payment for part. spoke to office and we will email the customer a quote and collect payment prior to rescheduling. part is in stock.; ordrng 1 W11616491 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/25/2023
was able to access unit and replace parts per previous visit. unit now works as designed. no further work needed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Westminster, MD 21158
Drew B.
Job Details: 10/25/2023
cx complaint sounds like unit is stopping mid cycle and not washing and not spraying efficently.. i foudn no codes stored and when testing the unit has good water incoming pressure and when filling the cups on the top racks and now appears to be washing correctly did advise cx on detergent use like organice compared to he and also rinse aid. unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near York, PA 17403
Bernard M.
Job Details: 10/25/2023
Cx complaint the doors aren't sealing. Inspected and found the right RC door was low and the top of gasket wasn't making a full seal to unit. Raised the the door even with the left door and the gasket makes a full seal all around the door. Unit checks good
We serviced a
AMANA DRYER
Model NED4655EW1
Near Harrington, DE 19952
Frederick R.
Job Details: 10/25/2023
CX complaint is long dry times. Inspecteed/tested and unit working properly and heating. Unit failed airflow test. Unhooked vent and the unit passed. Restriction in venting outside of unit. Dryer is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, PA 17268
Sal R.
Job Details: 10/25/2023
"Per the previouse tech, I was able to access and replace the drain pump. I then tested unit and found the pump opperating as designed. UNit test good."
We serviced a
JENNAIR REFRIGERATOR
Model JBSS42E22L00
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/25/2023
"CX complaint ice melt and then gets clumped in the bin, measured fill on water dispenser always fills more.Temperature in the Fc 0F. A little of water seems to be leaking from the icemake, not sure if the water gets in the ice bin. Fill tube ok, unit needs new icemaker for sp. Tested ice chute door, it closes but doesn, seem to be tight. Tested measured water fill, even after calibration, the dispenser seems to be dispensing more water than the measurement. Ordering ice chute motor WPW10546285, UI W11626108, ice chute door WPW10504458, and icemaker W11629269; ordrng 1 WPW10546285 (ice chute motor) and 1 W11626108 (UI) and 1 WPW10504458 (ice chute door) and 1 W11629269 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsville, MD 20659
Shane B.
Job Details: 10/25/2023
installed IM and restored power. cycled IM and it worked proeprly. unit is working as deisgned.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Fairfax, VA 22031
Jason A.
Job Details: 10/25/2023
CX complaint WASHER SUDS error. Found F8E2 F8E1 F9 errors. Cleared codes. Test cold / hot water connections + good flow. Cleared clogged drain filter. advised CX use less detergent. JJ to return > JJ; ordrng 1 W11316246 (pressure sensor)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/25/2023
"cx complaint unit shut off mid cycle and left clothes wet. I entered diag and found f6e2, f2e1. i cleared codes and ran auto test and found unit did finish with out issue. unit needs control and console to correct issue. qouted cx for repair and cx declined. charged cx only for service call $139"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Beltsville, MD 20705
Shawn D.
Job Details: 10/25/2023
"cx complaint long dry times not drying the clothes. inspected unit and found unit is heating, checked for errros and had none we have decent flow outside but could be better. checked filter housing defective causingpoor airflow and moisture harness has a rip in it. unit needs filter housing assem. grabbed part from v/s and installed and tested flow outside is good now. unit is good to go; ordrng 1 W10906551 (filter housing SD V/S), used 1 W10906551 (filter housing SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhw06
Near Milton, DE 19968
Frederick R.
Job Details: 10/25/2023
CX complaint is no cool. Inspected unit for restriction. Nitrogen through compressor and minimal airflow through drier. Removed compressor and hooked stub up to condeser line and no air flow at drier. Had to cut steel line to precooler and found restriction inside tubing. Only about 1/2 in of steel line left to hook new precooler to. Called WPTL and spoke to Bruce. Explained to him the situation and sent pics through text. Not enough room on line to heat with torch orlokring. Sending unit up for review at WP. Shared info with CX and told them I will contact them when I hear back from WP; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Waynesboro, PA 17268
Sal R.
Job Details: 10/25/2023
"per the previouse tech, I was able to access and replace teh sump & motor. I then ran a auto test and unit test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Alexandria, VA 22308
Christian C.
Job Details: 10/25/2023
Cx complaint dispenser does not open. Inspected unit no errors stored. Ran through diag cycle x5 and dispenser opened everytime. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/25/2023
"CX complains unit hood fan is not exhausting air but instead air is just circulating. CX is within manufacture warranty. Found unit hood motor is turning on but is venting out the front of the unit. cx states contractor who installed unit reversed fan so it was blowing out vent, but that does not seem to be the case. Called techline and spoke to Robert who said unit does not need any parts, unit needs installed correctly, cx to reach out to contractor who installed unit for proper install. No further work needed. CX EMAIL ADDED."