We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
installed new contorl and pressure switch and tested unit in trash room unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/21/2022
"Cx complaint the unit makes noise. Inspected unit and found the noise comes from the evap fan hitting ice build up on evap. The cover was frosted over and the bi-metal defrost had failed. Defrosted evap and replaced evap motor harness using pre-id parts, restored power and fan began to run and evap developed frost pattern. unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
installed lid latch and strike and tested unit unit now working properly
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Upper Marlboro, MD 20774
David J.
Job Details: 06/21/2022
Cx complaint unit is taking to long to heat. Inspected unit and found both elements are working. Tested temps and found temp way off. Cx had already tried to adjust temp but still is not with in range. Quoted Cx for repair and he will let us know within 30 days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Richmond, VA 23229
Joseph D.
Job Details: 06/21/2022
unit with ball of ice at cap tube indicating low refrigerant or weak compressor. must install port and search for leak.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (heat loop to drier) and 1 W11504447 (cap to drier) and 1 W11547313 (compressor) and 1 W11504416 (suction to compressor) and 1 W11504431 (discharge to compressor) and 1 W11506621 (charge port to compressor) and 1 W11506635 (access valve) and 1 W11598433 (evaporator) and 1 W11504423 (cap to evap) and 1 W11504415 (evap loockring) and 1 W11553819 (insulation) and 3 3countss (3 count ss)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 06/21/2022
CX complaint was that the unit would not drain. I found that the the drain pump was faulty. I replaced the drain pump and the unit is now opperating as designed.; used 1 W11412291 (drain pump.) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs top rack is not adjusting or sliding in and out properly, I found the wheels to be out of round making the rack snag and the adjuster no longer supports the rack. Replaced adjusters with the adjuster kit, unit is now working as designed. I updated the customers P.O.P."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Millersville, MD 21108
Kevin P.
Job Details: 06/21/2022
"cx complaint freesing light not working, cx explained the freezer light isnt working when the doors opened but when he opened the door to show me it lit up and unit is working properly. cx declined service at this time, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Rockville, MD 20850
Julian H.
Job Details: 06/21/2022
replaced heater per service pointer w11540964 scode s17304 covers p&L tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Washington, MD 20744
David J.
Job Details: 06/21/2022
Cx complaint filter would not come out housing. Replaced housing as stated by previous tech. Tested unit and everything is now working as intended.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Derwood, MD 20855
Julian H.
Job Details: 06/21/2022
CX complaint about unit niot cooling temps on arrival FC 25* RC 58* noticed a frost formation on evaporators back wall put unit on test mode forced defrost and can heard heater sizzling confirmed proper power to unit 120vac properly grounded and polarized control not sending unit to a defrost mode in regular basis need parts documented call 7733915251; ordrng 1 W11546609 (control box) and 1 W11546681 (hrnss)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Riverdale Park, MD 20737
Mitchell H.
Job Details: 06/21/2022
cx complaint unit not finsihing cycles and wont drain. inspected unit and found a lot of play in basket and grinding noise from gear case. drain pump was working fine. units going off balance and stopping cycles. quoted cx repair and she just paid service call and will look into different options for now.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs tempt control not working/led freezer lights out , I found a couple lights that are dimmed but not out, I also found the pantry UI has moisture in it and its corroded heavily. Unit has a short, most likely from water in the pantry UI. Odering pantry UI to eliminate that from the equation. Will bring Led light just incase on return trip.; ordrng 1 W10807593 (pantry UI) and 1 w11384469 (LED)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV02
Near Stephenson, VA 22656
Daniel J.
Job Details: 06/21/2022
no ice production customer changed filter now getting small ice cubes that are melting warmer temps in fridge and in freezer removed dailt drawer frost build up on evap in fridge weak cooling freezer drip pan bowed in fridge removed build up set defrost to long cofirmed deforst working; ordrng 1 W11457241 (DRAIN PAN) and 1 W11087438 (MOTOR EVAP) and 1 W11452196 (motor evap frerezer) and 1 W10316760 (thermistor)
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Centreville, VA 20120
Lloyd B.
Job Details: 06/21/2022
Cx complained the leds did not work. Inspected the unit and found the harness connected but did not work when the knobs were turned. Unit needs new indicator and cooktop; ordrng 1 W10617592 (light indicator) and 1 WPW10618505 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Jason T.
Job Details: 06/21/2022
"Cx complaint, not cooling-freezing properly, found fresh food temperature at 36 degrees, freezer temperature tested at 5 degrees. Installed parts to complete the repair, ran factory diagnostic test to verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near Ashburn, VA 20147
Richard B.
Job Details: 06/21/2022
"CX complant, No ice , Inspected unit and found fill tube heater turns on , In test 120 ice maker gets to step 4 and stalls in harvest twist, Unit needs ice maker, Fill tube heater wires in tact. ice maker in stock , Further work needed.CX wanted expelaniation as to why the ice maker stopped working , I told her it would not stop harvestingg cycle. CX says thats not good enough then called piece of S..T and went to get credit card. collected 120 service call RB; ordrng 1 W11557001 (ice maker 152.16)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/21/2022
got to unit to check it out and cx asked if it was covered. i informed him no its 4 years old and only had a 1 year warranty. explained to him parts warranty on select parts same as visit. he told me to cancel the appointment if he has to pay. informed him since i never looked at its okay but if he calls us back again for the same thing we will have to charge him even if we dont look at it.
We serviced a
AMANA REFRIGERATOR
Model ARB8057CSL
Near Reston, VA 20191
Christian C.
Job Details: 06/21/2022
Cx complaint RC section is not cooling. Inspected unit found evap frosted over. Defrosted evap. Went to check defrost heater and connections of evap harness from bimetal to heater is corroded. Reading 29 ohms across defrost heater. Evap harness is no longer being made. Collected for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/21/2022
wrong water line in door. found this out after i ordered this door that this was happening. ordering water fitting to connect new door to water lines. please reschedule when fitting arrives.; ordrng 1 wp4373559 (water fitting)
We serviced a
WHIRLPOOL WASHER
Model MHW8000AW0
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/21/2022
"Cs we are unable to open the dispensing drawer , I found the customer has forced the drawer in sideways and now its stuck and broken . I was able to remove the drawer and replaced it with the new one. Unit is now working properly. cllted $338.28 PIF"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, VA 22560
Lucas R.
Job Details: 06/21/2022
"cx complaint not starting, checked unit found f9e1 long drain code, found lbu wire, seperated from molex connector on harness.; ordrng 1 W11590868 (harness lower)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Chester, VA 23831
Chris B.
Job Details: 06/21/2022
cx complaint unit will not fill with water unit only drains inspected unit confirmed cx complaint found when input to diag mode unit goes straight to drain unit needs control inspected pressure line and all connectors; ordrng 1 W11498190 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 06/21/2022
duplicate ticket.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Alexandria, VA 22302
Eric W.
Job Details: 06/21/2022
got wrong icemaker reorder correct icemaker wrong plug; ordrng 1 WPW10715709 (ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21206
Milton J.
Job Details: 06/21/2022
Cx complaint unit not repsonding. Control has 118vac incoming. Installed new UI as sent by Pre-ID but still not responding. Ordering new Control. -MJrob; ordrng 1 W11462459 (Control)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Reston, VA 20194
Christian C.
Job Details: 06/21/2022
Cx complaint cooktop is cracked. Inspected unit found front right of cooktop is cracked. Installed cooktop. Did not have bezels for new cooktop. Ordering bezels.; ordrng 5 W10853046 (knob bezel)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Round Hill, VA 20141
Ricky E.
Job Details: 06/21/2022
customer stated that the unit shows the 'replace filter' on the display.. verified issue and fnd that the filter isnt installed.. the customer is going back to home depot to get the filter.. installers didnt leave the filter...
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Reston, VA 20191
Christian C.
Job Details: 06/21/2022
Installed IM. IM cycled and filled with water.
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Mount Joy, PA 17552
Marc M.
Job Details: 06/21/2022
"cx complaint unit not starting cycle. inspected unit and found that the cycle will power on, the start button can be pressed and the unit will nearly start to turn the motor and a loud click can be heard at the control. checked for error codes and found f4e4 f4e3 and f3e6. removed front panel and accessed thermal fuse and found thermal fuse to have continuity. checked and found no breaks in the wiring. found motor relay at control to click aggresively when attempting to start cycle. unit will need new control and motor (cbe). quoted cx for repair and cx needs to think it over and will call back. collected only for service call ."
We serviced a
JENNAIR OVEN
Model JJW3430IL01
Near Centreville, VA 20120
Lloyd B.
Job Details: 06/21/2022
"Cx complained the unit was smoking. Inspected the unit and found the door to be ajar slightly do to the sliding rack pushing it open. Unit needs new sliding rack. No tech needed, please ship part. Job complete; ordrng 1 W11256305 (sliding rack)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 06/21/2022
cx complaint top leds in rc out and fc light out replaced the fc light and unit checked good.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/21/2022
"cx complaint softener not draining, checked unit, all valvs in range, cleaned drawer and housing as well as possibe, found build up in valve housing causing softener not to fully dispense, quoted cx part W11127357 housing, $205.09 shipping $15.00 labor $110.00, tax $12.31, total $462.40, cx unsure if repair at this time."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Severn, MD 21144
Kevin P.
Job Details: 06/21/2022
"cx com plaint unit intermittently not spinning clothes out properly, found f0e4 off balance eroor, and f2e1 stuck key error. ran encoder test to insure all keys are working properly and ran high spin with nothing in unit to insure a good smooth balanced spin. also checked suspension for excessive play and found nothing wrong. explained to cx i cant find anything mechanically wrong so i advied her to pay close attention to properly loading the unit and making sure to pause and correct the load if it goes off balance. unit tests good, collected service call. job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/21/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Elkridge, MD 21075
Kevin P.
Job Details: 06/21/2022
"installed new freezer door and nameplate , name plate from van stock. also sealed liner to cabinet face around all 4 sides. job complete.; used 1 W11178521 (nameplate) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Fairfax, VA 22033
Lloyd B.
Job Details: 06/21/2022
"Cx complained the pro wash did not work. Inspected the unit and found that at first, pressing pro wash turned it on. Canceled and tried again and the button would not work. Unit needs new console; ordrng 1 WPW10481112 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charles Town, WV 25414
Ricky E.
Job Details: 06/21/2022
"customer stated that the unit want cooling in the ff section, verified the issue and fnd unit not defrosting... the unit will need the control and harness. the customer will have the unit defrosted prior to next service...; ordrng 1 w11546690 (control) and 1 w11546681 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near McLean, VA 22102
Christian C.
Job Details: 06/21/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 06/21/2022
cx complaint f8e4 the float switch faulty push in and not closing so when connected sill beeping and wont start.; ordrng 1 W11545764 ( Float Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHB00
Near Springfield, VA 22153
Dustin F.
Job Details: 06/21/2022
"CX COmplaint: Not CoolingInspected Unit, FOund EVap cover and fan in freezer frozen, used steamer to thaw it out. Took Resistance readings after gutting freezerEvap Thermistor 3.1k ( unsure of reading while frozen)Defrost Fuse - .7 ohmsDefrost Heater 29 ohmsReplaced FC Evap Thermistor, tested unit. Unit working as intended. Job Complete"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Edgewater, MD 21037
Jonathon C.
Job Details: 06/21/2022
"cx comlaint, not drying. inspected unit, found vent pinched shut. shortened vent, tested unit, unit working as designed. job is complete. cx paid service call by card."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Dustin F.
Job Details: 06/21/2022
"CX Complaint cant start dishwasherFound UI Cap was warped, ordering new UI cap and bringing UI Board.; ordrng 1 W11460908 (Black Cap ( UI))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Owings Mills, MD 21117
Brian R.
Job Details: 06/21/2022
cx complaint are things in FF freezing. took temp readings of -2 in Freezer and 39 in FF. unit is set to 38 and 0. units temps are in range now. she said when she turns temp back some thats when freezing a bit. she said she hears a winding or low motor sound. herd sound and its from damper opening and closing. normal. did have lights flash once or twice and when door opened a delay with lights coming on. will order parts needed as well as new advised parts. as soon as parts are in office will schedule. ; ordrng 1 W11330486 (User Interface) and 1 W11533213 (Control)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Springfield, VA 22150
Dustin F.
Job Details: 06/21/2022
"CX complaint: OverheatingInstalled both Door gaskets and both temp sensors. tested unit, working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/21/2022
Cx complaint of unit leaking. Did confirm filter connection had come loose. Reseated hose and unit is now as designed ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Richard B.
Job Details: 06/21/2022
"CX complant. Washer making noise . Inspected unit and found unit unbalanced due to feet being off , Front feet were adjusted so front of tub is hitting cabinet. Adjusted front feet up and back feet down to balance machine as best as possibal being in the tub that it is in , Ran a wash cycle after instructing CX how to properly load tub. Machine agitated fine. as well as spun out. Job completed , RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Nottingham, MD 21236
Milton J.
Job Details: 06/21/2022
Cx complaint unit making clicking noise. Installed new Damper as previously ordered. Tested unit and is now functioning properly.
We serviced a
WHIRLPOOL RANGE
Model JGRP430WP01
Near Falls Church, VA 22042
Christian C.
Job Details: 06/21/2022
Cx complaint unit oven does not heat up properly. Inspected unit found unit cavity temp on ui at 170 even though unit has not been used in at least the last 24 hrs. Found F1E1 oven appliance manager. Preheat oven on bake for 350 and when ui reached temp my multimeter was reading 310 and dropped all the way to 260 before igniting oven again. SR#7733864225. Quoted cx and they will not be going through with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Winchester, VA 22601
Danny R.
Job Details: 06/21/2022
adjusted the door gasket it was coming off checksok now
We serviced a
JENN-AIR RANGE
Model JDRP430WP01
Near Midlothian, VA 23113
John P.
Job Details: 06/21/2022
"CX complaint oven control not working, checked unit found display stuck in reboot, and keys not responding, called techline talked to Bruce stated issue would most likely be in UI and would need to change it first, and if still didn't work to change power supply control behind UI. SR#7733932733WPW10145531 WPW10145531 : CNTRL-ELECYou$164.39WPW10464535 $815.48$110 labor$15 shipping"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Gordonsville, VA 22942
Eric F.
Job Details: 06/21/2022
"Confirmed cx complaint unit not cooling properly. Found unit not going into defrost mode properly, defrost sensor on harness non functional. Ordering harness, will use thermistor on return visit.; ordrng 1 W11546681 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT770PAYM2
Near Glen Allen, VA 23060
Joseph D.
Job Details: 06/21/2022
replaced sump assembly and drain pump and unit no longer leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
installed new tub unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 06/21/2022
"cx complaint of unit not spinning out clothes. washed 3 loads back to back, whites, towels, and jeans. unit wouldnt spin out jeans and got an off balance code. checked unit and no codes stored at this time. sp w11617330 says motor overheating will cause balance code. will replace motor and belt due to motor overheating.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Harrington, DE 19952
Frederick R.
Job Details: 06/21/2022
installed coupler per prior diagnosis. Vac'd unit down to 30in. After gauges closed vac held. Filled unit with exactly 55grams of R600a. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Rocky Mount, NC 27803
Ronnie B.
Job Details: 06/21/2022
"cx complaint of unit leaking water onto floor. checked unit and found bottom of unit covered in ice. found evap had frosted over and drain clogged. removed all ice and frost. found foam in drain. cleared drain and operated heater to verify heater function. thermistor reading 7.7k at room temp and is ok. after clearing frost and drain, unit is working as desinged."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Woodbridge, VA 22192
Tanner B.
Job Details: 06/21/2022
"Cc the unit not filling .. found in diag, f6e4 error . checked float assembly, checked good. i then removed cover and tested for 120vac to motor , loose connection preventing motor to move water. unit is now working"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Rocky Mount, NC
Ronnie B.
Job Details: 06/21/2022
cx complaint of how bottom drawer feels and pulls out and crease in coocktop.. checked unit and advised cooktop has small crease on both sides and is by design. also drawer is as designed also.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Fort Washington, MD 20744
David J.
Job Details: 06/21/2022
Cx complaint upper section not cooling. Inspected unit and found bottom of unit is cooling but top is warm. Tested thermistor in upper unit and red open. Going to replace parts on return visit once thermistor comes in. ; ordrng 1 Wpw10384183 (Thermistor upper)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Vienna, VA 22181
Lloyd B.
Job Details: 06/21/2022
"Cx complained the unit made noise while not dispensing water. Inspected the unit and found that with a filter bypass in, the unit dispensed with pressure. Installed new reservoir and tested and it now works as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Perry Hall, MD 21128
Milton J.
Job Details: 06/21/2022
"Cx complaint FC not cooling. Inspected and found both compartments down in temp. Called into Whirlpool Techline(SR#7733937137) and determined ball of ice on the cap line of the FC evap but no other frost pattern so **SS Repair Needed.** Ordering RC Evap, FC Evap, Compresspor, Drier and Coupler. CX paid $120 for diagnosis. Parts and Labor covered under Entitlements. -MJrob; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Yorktown, VA 23693
Jason T.
Job Details: 06/21/2022
"Cx complaint, no ice production, ran factory diagnostic test, verified valve failure, also found frozen water tank reservoir. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11535162 (Dual valve) and 1 W11451365 (Reservoir assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/21/2022
"installed parts, glass secure."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Rocky Mount, NC
Ronnie B.
Job Details: 06/21/2022
"cx complaint of door is damaged on unit. checked unit and confirmed damage in top left of door. cx want unit replaced, advised i cannot do that. also advised cx will need to provide proof of unit within 30 days. she said she can send into office. will go ahead and order door.; ordrng 1 W11173813 (door/mw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21045
Kevin P.
Job Details: 06/21/2022
"cx complaint unit stoped making ice when cx returned from vacation and turned the water back on to the house, a few days later it resumed production no error codes. explained to cx it was probably a frozen fill tube that worked itself out now that the water is on again and ice maker is turned back on to activate the fill tube heater. cx says sometimes the left door doesnt colse properly because of the mullion, i showed the cx the importance of the orderin which you open and close the doors as the right gasket is designed to insure the mullion opens fully. cx understands, cx also had a complaint of condensation on the fascia when the door doesnt close properly which i explained why it was happening at that it shouldnt happen if cx is opening and closing unit properly. unit tests good."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/21/2022
"unit with failed motor, centrigual switch not opening must replace to enable operation.; ordrng 1 w10448892 (motor) and 1 WP697772 (wheel) and 1 W10888146 (housing)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Joppatowne, MD 21085
Milton J.
Job Details: 06/21/2022
CX complaint vertical gap between door and cabinet on hinge side is uneven. Called into WP Techline and was told CX needs to call customer service for cosmetic issue. -MJrob
We serviced a
WHIRLPOOL WASHER
Model MFW9700SQ1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/21/2022
CX stated unit not draining inspected tested and verified cx complaint. found unit had a clogged drain. discconected drain and manually drained unit cleared clog in drain pump and put everything back tested unit unit is now draining. unit is now operating as desgined job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Laurel, MD 20724
Alexander D.
Job Details: 06/21/2022
"replaced icemaker. tested unit. icemaker cycled and filled correctly, no noises. unit is now working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Walkerton, VA 23177
Gill G.
Job Details: 06/21/2022
verified failed heater bushing. found left side bushing failed and not secure to tub. replaced heater as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Dunnsville, VA 22454
Lucas R.
Job Details: 06/21/2022
"replaced compressor, drier, condensor fan, and thermistor, vacuumed to -30' hg, charged 4.8 oz r134a, verrified low pressure at 0, advised cx to monitor, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bethesda, MD
Roberto I.
Job Details: 06/21/2022
"M/s on the unit didn't match m/s on the p/o. Called office, was told me not to proceed with the repair. Cx must to call Whirlpool and ask for new dispatch with the correct info."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pikesville, MD 21208
Keith H.
Job Details: 06/21/2022
cx complaint is unit making ice slowly inspected unit and found a few cubs in bin cx says thats all it made since saturday i replaced iceamker tol cx to keep an eye on it
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSBS25INBT01
Near Newark, DE 19711
Taylor F.
Job Details: 06/21/2022
Replaced crisper drawer from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
JENNAIR OVEN
Model W30400P
Near Baltimore, MD 21231
Shane M.
Job Details: 06/21/2022
"cx complaint the unit door is hard to open. can confirmed. door needs 2 hinges, gave cx a quote for the repairs. cx paid svc by card."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Hockessin, DE 19707
Taylor F.
Job Details: 06/21/2022
Cx complaint is frost build up on the roof of the FC. Tested inspected and verifed complaint. Installed washer from pre ID and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Kevin P.
Job Details: 06/21/2022
"cx complaint unit not cooling at all, found compressor is scorching hot to the touch and gives a 20 second long hard buzzing noise but will not start. ordering compressor, dryer, process stub and associated couplers, also ordering lok ring kit and r600 refrigerant. sealed system tech only 2 count, lok ring and r600; ordrng 1 W11580057 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer) and 1 W11504433 (dryer coupler) and 1 W11504447 (dryer coupler) and 1 W11506635 (process stub) and 1 lokringkit (lok ring kit) and 1 r600 (r 600)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/21/2022
called tech line found sink to be iisue with leak unit checks ok when run a full load it fills up and sink is high with water the pipe under sink weeps water out back side of pipe on the floor the flows under under and out the other saide floor uneven oon a back porch unit chekcsok
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Fort Washington, MD 20744
David J.
Job Details: 06/21/2022
Cx complaint clean vent comes up. Inspected unit and found f2e1. Cleared code and ran unit. Could not reproduce code. Cleaned out unit of all lint. Going to order new ui for the stick key. Will replace on return visit. ; ordrng 1 W11413567 (User interface)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Montgomery Village, MD 20886
Julian H.
Job Details: 06/21/2022
replaced heater per svc pointer w11540964 scode s17304 covers p&L tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Baltimore, MD 21206
Justin S.
Job Details: 06/21/2022
"the unit was unplugged when i arrived. plugged the unit in and the compressor is pulling 7aac after startup before the overload trips. when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and filter. when i tried to vacuum the system down i found the cx had lost power to the block so cannot continue with the repair until later. called the office and they have sorted out when we will be back. the unit needs to be vacuummed down, filled to weight, checked for leaks, and tested to make sure unit is functional.; ordrng 1 w11504416 (coupler) and 2 w11504415 (coupler)s and 1 w11506635 (coupler) and 1 w11504431 (coupler) and 1 w11504448 (coupler) and 1 w10890121 (coupler) and 1 w10891057 (coupler), used 1 w11504416 (coupler), 2 w11504415 (coupler), 1 w11506635 (coupler), 1 w11504431 (coupler), 1 w11504448 (coupler), 1 w10890121 (coupler), and 1 w10891057 (coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/21/2022
"CX complaint: not deep filling. Tested and verified complaint. I informed CX that normal cycle will only use sensing but super, heavy and bulky cycles do deep fill. Unit is working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Wolf, PA 17347
Marc M.
Job Details: 06/21/2022
cx complaint unit starting cycle. inspected unit and found defective latch strike not represtenting closed door status. was able to remove failed strike and replace with pre id parts and test. unit now checks good.
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Lebanon, PA 17042
Justin L.
Job Details: 06/21/2022
as per previous visit was able to access unit and replace parts. unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near East York, PA 17402
Marc M.
Job Details: 06/21/2022
"when going to install ss components noticed that the start device was shorted in theback corner of the relay. replaced start device before opening system and found compressor to the start and begin cooling. waited while frost pattern developed on evap and confrimed unit now checks good.; used 1 WPW10448874 (start relay), and 1 WPW10662129 (overload relay) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model AK2T30W2
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/21/2022
"Cx complaint is front right burner staying on. tested inspected and verifed complaint. Found when the breaker is turned on, the dual burner comes on and does not shut off. Found the dual switch to be defective. Dual switch is no longer available. Unit can not be repaired. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/21/2022
"cx complaint the unit is not working correclty. checked the unit and found that the motor pulley was defective. therefore, i replaced the motor, belt, and pulley. tested operaiton. unit is running as designed. ordering parts to replenish van stock.; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt), used 1 W11283592 (motor), 1 W10721967 (splutch), and 1 W11239857 (belt) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/21/2022
Cx complaint is unit not locking. Tested inspected and verifed complaint. Replaced lid from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/21/2022
cx complaint unit not making ice. was able to access unit and found icemaker stuck midharvest. Verified 120VAC being sent to icemaker when door switch depressed and attempted to jump. Unit wouldnt rotate but when i called for water valve worked. Quoted cx for repair and collected full amount. Ordering icemaker and setting return for Thur 6/23/22
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near ,
Alexander W.
Job Details: 06/21/2022
"CX stated unit skipping cycles inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
JENNAIR OVEN
Model JGS8850CDS02
Near Pikesville, MD 21208
Keith H.
Job Details: 06/21/2022
cx complaint is buttons dont work and lf burner not working inspected unit found the ignitor is faulty and would be better to replace the entire holder and also needs new console quoted cx and they will think about it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Middletown, DE 19709
Alexander W.
Job Details: 06/21/2022
CX stated unit not cooling properly and when unit is plugged in runs for a few seconds then shuts off. Tested inspected and verified cx complaint. Unit was left unplugged checked everything that i could reccomend unit stay plugged in over the weekend CX to call back monday if any issues. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS04
Near Washington, DC 20002
Samuel R.
Job Details: 06/21/2022
cx complaint unit wont bake in upper oven.inspected unit and could confirm complaint.found bake ignitor to be bad.also cx advised baout gas smell.will need gas meter in return visit to check unit for any leaks cx owes 116.60 in labor; ordrng 1 gassniffer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Odenton, MD 21113
Alexander D.
Job Details: 06/21/2022
"replaced icemaker. tested unit. icemaker cycled and filled correctly, no leaks. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22556
Robert W.
Job Details: 06/21/2022
"Replaced Control, Gearcase, Washplate and clutch unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bowie, MD 20715
Alexander D.
Job Details: 06/21/2022
"cx complaint unit not powering on. inspected unit and verified complaint. found unit not getting any power. found circuit breaker tripped. noticed power cord and breakers are very very old. tested unit and let it run for 10min, didnt trip again. advised cx to call electrician if it keeps tripping breaker. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/21/2022
Replaced Hub calibrated and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/21/2022
"CX ncomplaint is fridge no cool. Inspected/ tested unit and verified complaint. Found compressor seized up and buzzing and wxtremely hot to touch do to lack of refrigerant. Units know to have leak at evap by cap tube. Ordering compressor, evaporator, coupler, drier and lokring components. This is an R600 unit. Cannot reschedule due to FBO parts needed for repair. 3CT SS Job; ordrng 1 W11370574 (compressor) and 1 W11368877 (evaporator) and 2 W11506635 (coupler)s and 2 W11490399 (drier)s and 2 W11506623 (lokring)s and 2 W11401409 (lokring)s and 2 W11401413 (lokring)s and 2 W11504418 (lokring)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH01
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/21/2022
"Cx complans that the unit freezing food on Rc .. cks unit.. the rc temp read 31 degrees, Fc temp 4 degrees, air flow is good, the themristor is in the correct position, unit needs a cntrl box, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11353815 (cntrl box)"