Service History 1039 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Bristow, VA 20136

Daniel J.

Job Details: 07/08/2022

installed new door found old gasket torn ordering two new gaskets; ordrng 2 W10830046 (gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Reisterstown, MD 21136

Andrew H.

Job Details: 07/08/2022

Customer complaint is the unit's not making ice. Inspected unit and put unit into test mode. I put you into test 58 shows 014 thermistor cooler than harvest cycle. This indicates that thermistor is within range to make ice. Test 56 showed e0 no error codes. I ran test 57 in unit showed 02 harvesting not completed. I ran test 59 for ice maker harvest motor and got the same results 02 for harvesting not complete. I inspected ice maker verified that it was plugged in I reinstalled ice maker and cycled power to the unit after cycling power I perform the same test. test 57 shows that it's harvesting and I could hear the ice maker motor working. Test 57 should harvest complete. I then performed test 45 ice maker fill test. Ice maker filled with water. I found that most likely the unit was not unplugged when the ice maker was taken down the ice maker until the power was cycled to the unit. I called tech line and documented.File number 7734061473 unit should now be making ice.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, VA 20181

Daniel J.

Job Details: 07/08/2022

clothing wet at end of cycle inspected gearcase from inside tub found wash plate loose removed checked gears reinstalled calibrated ran test spin unit now spinning

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 07/08/2022

"Customer complaint is the unit is not spinning or agitating. Inspected unit and found no response from control I checked and found the green light on back of the control and drain pump was on and trying to drain water but unit did not have any water in it. The drain pump sounds weak. I spun the basket and could see that the basket is out of balance this is due to a better. Unit will need your case, wash plate, pub drive, clutch, actuator and control board. Ordering parts. 2 count job ; ordrng 1 W11116592 (Control) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10528947 (Hub drive)"

We serviced a

WHIRLPOOL DOWNDRAFT

Model KXD4630YSS6

Near Fairfax Station, VA 22039

Robert W.

Job Details: 07/08/2022

Cx complaint is the unit isnt going up or down properly. Inspected unit and found the switch isnt working properly not allowing unit to go up or down properly also found the clips holding cover are not securing cover in place properly either. Ordering Switch and clips; ordrng 1 W11230930 (Switch) and 3 WPW10421518 (Clip)s

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Middle River, MD 21220

Milton J.

Job Details: 07/08/2022

CX complaint unit shuts off during cycles. checkledc for errors and a F8E3(Overflow) code was stored. Tested unit and went through all functions with no issues. Checked for voltage at the pressure swith and 4.95dcv present. Unit seems to be having a issue with the pressure switch. Ordering new Pressuren Switch plus returning with Pre-IDed Control. -MJrob; ordrng 1 WPW10448876 (Pressure Switch)

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 07/08/2022

"cx complaint unit nonresponsive, checked unit, unit has tons of moiture build up on acu and ui, checked vent outside, vent doesnt have vent covers. advised and showed cx proper vent covers. ordering UI and returning with control to complete repair.; ordrng 1 W11158457 (ui)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Essex, MD 21221

Milton J.

Job Details: 07/08/2022

"CX complaint oven is taking to long to heat and oven door coming apart. Installed new Door Insulation, Gasket, Glass Bracket, LH Trim, RH Trim, Screws, Screws and Glass Door. However screws holding ignitor stripped out. Also no door seal ordered which is torn and hanging down. Ordering Door Seal, Ignitor Screws and Oven Burner plus returning with previously ordered Ignitor. -MJrob; ordrng 1 WPW10535778 (Door Seal) and 2 98005659 (Ignitor Screws)s and 1 W11220387 (Oven Burner)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/08/2022

"cx complaint of unit not cooling ,checkedu nit to find compressor locked up ordering parts needed for repairs; ordrng 1 W11411956 ( Condenser) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11598434 (Assembly, Evaporato) and 2 W11506620 (8 Nk Al 00)s and 2 W11504450 (4/1.8 Nr Ms 00)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)s and 1 W11574734 (Compressor () and 2 W115s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Fairfax, VA 22030

Richard B.

Job Details: 07/08/2022

"CX complant. Fridge filter is stuck . was able to remove filter and found filter housing is broken , Will need a filter housing. In stock , RB; ordrng 1 WPW10394053 (filter housing)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Portsmouth, VA 23703

Anthony D.

Job Details: 07/08/2022

"upon arrivale spoke with cx over residents phone was told they were located in kitty hawk, NC advised cx to call office to reschedual an appointment with the correct address"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Timonium, MD 21093

Shane M.

Job Details: 07/08/2022

"cx complaint the unit isnt washing proper after last repair. put unit into test mode, no errors present. ran test cycle. found no spin, belt popped off drive motor. fix this issue.advised cx do not overload machine & to make sure clothing is evenly in tub. cx calls back mandatory W11283592 drive motor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, MD 21108

Kevin P.

Job Details: 07/08/2022

"installed new ff door and nameplate, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Cheltenham, MD 20623

Shane B.

Job Details: 07/08/2022

"cx complaint is the door not closing securly. confirmed complaint, door does not close tightly and pops open easily. i found nothing damaged. tightened and adjusted hinges. they now close securely and no longer rub the front panel when opening/closing. unit is working as designed. cx paid for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hanover, MD 21076

Alexander D.

Job Details: 07/08/2022

"cx complaint unit not making ice. inspected unit and verified complaint. ice in the mold, water still dispensing. test 56 shows E0 for no errors. ran test 57 and it harvested fine, test 45 filled. test 15 showed 01 for ice container full when it was empty. found icemaker turned off. turned icemaker on and test 15 changed to 02. cx has no idea how it got turned off and neither of them even knew it was there. only other possible issue would be the cubes are a little small but seems its just from weak water pressure. unit tests good at this time. advised cx to monitor and call back if issue persists"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Ashton-Sandy Spring, MD 20860

Justin S.

Job Details: 07/08/2022

replaced the dispenser and the lock. ran the calibration cycle and 2 diagnostic cycles without any error codes. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, MD 21076

Alexander D.

Job Details: 07/08/2022

"cx complaint unit making grinding noise. worked fine for 5 cycles after replacing gearcase. inspected unit and verified complaint. found drive pulley came loose and rubbing on pulley shield. there is gearoil on components but seems like its old from before prior repair. no oil inside splutch. replaced splutch from v/s and tested. unit is now working properly; ordrng 1 W10721967 (splutch(AD v/s)), used 1 W10721967 (splutch) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dundalk, MD 21222

Milton J.

Job Details: 07/08/2022

CX complaint there's a burning smell when drying. Installed new Element as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, MD 21108

Kevin P.

Job Details: 07/08/2022

"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint unit not making ice, found ice maker on but twist tray stuck in full twist position. i turned the ice maker off and back on and it returned to home position. pushed test button and unit cycled and called for water but tray is twisted back further than home postion slightly, ordering new ice maker; ordrng 1 W11546935 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 07/08/2022

cx complaint is a rattling noise that happens after dryer gets hot. when i arrived cx started a load with some towels in it. after 10min the noise started and got louder and more frequent. i inspected and found noise is coming from blower wheel area. i removed the duct and found nothing out of place. put unit back together making sure everything was tight and not contacting anything it shouldnt. ran unit for 15min. noise returned. replaced blower wheel with preIDed part. tested unit. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Disputanta, VA 23842

Chris B.

Job Details: 07/08/2022

cx complaint unit will not drain inspectd unit confirmed cx complaint found no voltage at drain pump when in diag mode found obstruction on control ordering new control W11419171 did take pic also found F1e2 drive motor over voltage f9e1 long drain; ordrng 1 W11419171 (conSEDRtrol)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Virginia Beach, VA 23452

Austin D.

Job Details: 07/08/2022

"cx complaint the unit is not making ice. checked the unit and found that the ice maker thermistor was OP. also the ice box fan is not turning on with the proper voltage being sent to the fan in test 59. therfore, the unit needs a new ice box fan and ice maker to resolve the issue. tested heater wire etc. will return once the parts come in.; ordrng 1 W11407678 (ice box fan) and 1 W11557002 (ice maker)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/08/2022

cx complaint the unit is dripping. checked the unit and found that the freezer door is warped at the top left corner. this is allowing the unit to condensate arpound the gasket. unit will need a new door to resolve the issue. advised cx it normally takes 4-6 weeks for the door to arrive. cx agreed.; ordrng 1 W11566705 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Waverly, VA 23890

Chris B.

Job Details: 07/08/2022

cx complaint unit door hard to open inspected unit confirmed cx complaint found spW11604003 drilled 3/16 in back side of drain hose 1in down from flat insatlled drain hose tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Alexandria, VA 22314

Emmanuel R.

Job Details: 07/08/2022

"Cs Rc door gasket isnt sealing confirmed complaint, found the gasket would not stay in place and its torn on the top right hand side . ordering rc gasket(grey). maintanence man7039867239 apt#537; ordrng 1 W11030683 (gasket-dor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lorton, VA 22079

Demonte S.

Job Details: 07/08/2022

Unit is a R 600 unit. Will need the Coupler Fittings to fix the Compressor. ; ordrng 2 W11504415 (COUPLER (suction))s and 2 W11504431 (COUPLER ( High Side))s and 2 W11506619 (COUPLER ( Coupler fitting))s and 2 W11109499 (Whirlpool Refrigerator Drier Tube)s and 2 W11504445 (COUPLER ( Condenser to Drier))s and 2 W11504449 (COUPLER)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/08/2022

replaced parts and reset and tested unit. ran through auto test and then started a quick wash. advised cx to try a few loads and see how unit does and call back if needed. job complete.

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Arlington, VA 22206

Emmanuel R.

Job Details: 07/08/2022

"Cs dryer is making a noise, Found the exhaust hose has vibrated off causing the unit to be louder then normal. I reattached exhuast hose and tested unit. Unit is now working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/08/2022

"cx complaint of unit not working,checkedu nit to find the followiing error codes F7E5,also board lighting up as trying to put in diag,ordering parts needed for repairs,cx is not happy about needing parts as the unit is only a month old advise cx to call pop,and or whirlpool as tech still has to order parts; ordrng 1 W10903238 ( HARNSWIRE) and 1 W11603810 (Control Unit Assembly, Machine And Motor) and 1 W11481722 ( ACTUATOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, MD 21108

Kevin P.

Job Details: 07/08/2022

"installed and tested sump assembly which is spraying now and no leaks, left unit as i found it not fully seated under counter and not installed. job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Norfolk, VA 23508

Anthony D.

Job Details: 07/08/2022

replaced positioner tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE900HSS02

Near Leesburg, VA 20175

Carl R.

Job Details: 07/08/2022

Pizza stone shattered first use. Unit is working normal. Cx had pizza stone plate on griddle using. Pizza stone broke. Called tech line and customer care.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/08/2022

iceamker is producing and dispensing

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, VA 23661

Justin W.

Job Details: 07/08/2022

cx complaint clothes not drying. checked unit to find 2 issues. first issue found was long dryer duct. second issue was loose connector at heater. reseated connector and tested unit heating as designed. notified cx of duct work needing to be shortend cx agreed to address issue after work. unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, MD 20646

Robert A.

Job Details: 07/08/2022

"Cx complaint that the unit's oven bake and broil mode is not working at all. I inspected the unit and confirmed the complaint. I found the cooktop is working fine, and the unit is getting 122v from the wall. I found the ohms reading for the ignitor was OL. I inspected the ignitor and the glow bar has a break. I replaced the ignitor and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/08/2022

leveled unit

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Norfolk, VA 23503

Anthony D.

Job Details: 07/08/2022

"cx complaint unit squeaking checke unit found rear rollers and idler worn out causing squeak also found belt starting to fray quoted cx $120 service call $45.00 labor $108.84 parts $15.00 shipping $6.53 tax toatling $295.37 cx agreed replaced rollers, idler and belt tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW00

Near Ocean City, MD 21842

Michael E.

Job Details: 07/08/2022

"CX complaint: no ice. Tested and verified complaint. I found inlet tube was frozen up. Defrosted inlet tube, tested unit and it is now working properly. Job is complete. CX paid 120.00 for service on CC"

We serviced a

WHIRLPOOL OVEN

Model KFGG500EWH3

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/08/2022

Cx complaint unit not heating properly. Was able to access unit and preheat to 400F. Using thermocoupler found oven temps 25 off from set point. Changed offset 25F and retested and unit now operating as designed no further work needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22312

David J.

Job Details: 07/08/2022

Cx complaint s code heater. Replaced heater and tested unit. Found no leaks and heater was working. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Owings, MD 20736

Shane B.

Job Details: 07/08/2022

"complaint is the unit not making ice properly. cx said he has to push the bail arm down each time the unit makes a batch. confirmed complaint. when i arrived bin was empty. bail arm was up slightly and IM was not cycling. i pushed arm down the rest of the way and it cycled, dropped a batch of ice, refilled and arm lowered but did not go all the way down. nothing is blocking the arm, IM does not look damaged. i could not get the arm to return to the very bottom consistenly. unit will need a new IM. ordering part. schedule when availalbe.; ordrng 1 W11556926 (ice mak)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, MD 21842

Michael E.

Job Details: 07/08/2022

"CX complaint: sound problem...sounds like a choo choo train. Tested and verified complaint. I found all 4 rollers and idler pulley all sounded rough so i replaced them from dryer repair kit from my van stock. Tested unit and still getting sound. Vent inside unit was rerouted to come out the side and seems to be the reason for the sound so i secured every part of it tghat may rattle with metal tape. Tested and still getting sound. Ordering blower wheel. Cannot reschedule due to vacation home and we will need to coordinate with them for when they are down here.; ordrng 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/08/2022

"cx complaint of unit not cooling,checked unit to fiind that thermistor reading 6.34 ohms,heater reading 77 ohms,called techline spoke with Chris SR#7734064232 was advise if temps did not match what thermistor was reading to ordrer thermistor and board; ordrng 1 WPW10384183 (Thermistor) and 1 W11580519 ( Control Assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/08/2022

"inspected parts prior to start found NTC broken in bag, (see pics), reordering sensor, still needs 2 tech.; ordrng 1 W10834236 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Wilson, NC 27896

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit not making ice. checked unit and found ice maker stuck mid harvest. Attempted to jumper ice maker to complete harvest but 120 vac not present at ice maker. Ordering ice maker, water valve and control.; ordrng 1 WPW10300024 (icemaker) and 1 W11043013 (valve) and 1 W11399844 (control)"

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Jessup, MD 20794

Robert L.

Job Details: 07/08/2022

"re-evaluated situation, was able to adjust old bezels for temp to see alignment, found LF switch tilted and shaft very loose on switch, appears mounting brackt under glass is not aligned properly, ordering switches, seal and bracket, will need to techs to lift out due to vent , will need 2 techs to align when reinstalling; ordrng 1 W10815302 (brkt-mntg) and 2 W10917724 (switch-inf LF or LR)s and 1 W10911303 (switch-inf RF) and 1 W10857622 (switch-inf RR) and 1 WP8286642 (tape glass seal)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HW1

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/08/2022

cx complaint the unit is smoking and showed an error code but doesn't remember what. checked all connnections and terminal block. no burnt wires. also checked resistance of elements. resistance is good. broil element amps at 14 and bake element at 10 amps. no signs of any issues. also cx states the smoke came from the internal oven portion. no burn markings to show signs of where it came from.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Columbia, MD 21045

Robert L.

Job Details: 07/08/2022

"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20902

Justin S.

Job Details: 07/08/2022

replaced the freezer door and reset power to the unit. set the unit to recommended and tested. the unit is dispensing water and ice in both cubed and crushed. after reinstalling all the parts and cleaning up i retested and the unit is not dispensing water or ice. the door switches are working. reset power to the unit and still cannot get the unit to dispenser ice or water. unit doesnt go into diagnostics. called tech support and spoke with an adrian. swapped the new and the old ui and the unit dispenses for a short time then stops again. says replaced the main and ui at the same time. file number 7734067694; ordrng 1 W11566851 (control) and 1 W11518204 (ui)

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Arlington, VA 22205

David J.

Job Details: 07/08/2022

Cx complaint unit cuts off when start of bake. Error code for bottom temp sensor. Replaced temp sensor. Tested unit too and bottom and both worked. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Virginia Beach, VA 23462

Anthony D.

Job Details: 07/08/2022

cx complaint unit making grinding noise checked unit found nut on pulley startiung to back off causeing grinding niose tightened nut calibrated tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED94HEAW0

Near New Market, MD 21774

Ricky E.

Job Details: 07/08/2022

"customer stated that the door is sagging... verified issue and fnd hinge pins cracked at the top and bottom... replaced hinge assy, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/08/2022

cx complaint of unit not working checked unit to find connectors at junction box not making contact with each other changed connectors tested unit wotks as deisnged cx owes for service call

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Falls Church, VA 22042

David J.

Job Details: 07/08/2022

Cx complaint no heat. Tested unit and it had plenty of heat coming out the vent. Took lid off and found that vent line was crushed behind unit and had terrible ventilation. Straighten line and cut to make shorter. Re installed and tested unit. Everything is now working as intended.

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES0

Near York, PA 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unti is leaking of gas. When I arrived, I found the unti RED tagged from Columbia Gas Co. I was able to plug the unit in and turned on the gas supply. I then stepped outside and calibrated a Combustable Gas metter. I reentered the home and walked slowly to and aroun d the range. I was able to go over the reg, supply , and line, manafold / valves ORF's and the bake/broil ORF's. I found no detection of gas leaking. I called WP saftey Team and explained my findings. No parts to be replaced at this time the unit is opperating as designed. Please see SR as prvided from Saftey team. CX informed me that they have lost trust in the unit and have already ordered and paid for a replacement Range. I unplugged and turn gas supply back off. Unit test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Chesterfield, VA 23832

John P.

Job Details: 07/08/2022

CX complaint unit not cooling in ff compartment checked unit found evap covered in ice measured thermistor and attempted to put in diagnostics called techline talked to Ed had me power cycle unit and put into diagnostics and verified defrost heater was working 21k 2degrees and 6k 47 degrees. Advised to change control and ff thermistor. Also ordering air tower. SR#7734059930; ordrng 1 W11126274 (Air tower) and 1 WPW10384183 (Thermistor) and 1 W11443921 (Ui)

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2389GES

Near York, PA 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unit is not cooling. I foun d that the bI-Metel has failed. I am ordering 1 BI-Metel with defrost heater assembly (WP61006199). I collected $183.50 for service , parts, shipping, and taxes. CX will owe $120.00 for labor charges for once repair is completed. CX is requesting a after 3pm time frame. Retun date set for 7/12; ordrng 1 WP61006199 (defrost heater with bi-metel 24@ tribs)"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Manassas, VA 20111

Robert W.

Job Details: 07/08/2022

CX Complaint is there is a crack in cooktop. Inspected unit and found pitting in glass from around knob and hair line crack from knob to vent after first use when unit heated cracked glass. Ordering Cooktop and bezel; ordrng 1 W11476176 (Cooktop) and 4 W11447840 (Bezel)s

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Lewes, DE 19958

Andrew W.

Job Details: 07/08/2022

Cx complaint is leveling legs not on unit. inspected and verified complaint. unit was missing back right levelling leg and the front left and right legs were not level. front right leg needed to be replaced and right rear leg was installed. unit is now level and working as designed. job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Washington, DC 20002

Samuel R.

Job Details: 07/08/2022

cx complaint unit is making noise.inspected unti and found unit to be making noise from evap fan.unit will need a new evap fan and fan blade W11024089 44 triblkes WP2169142 26 tribles; ordrng 1 W11024089 (fan motor) and 1 WP2169142 (fan blade)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near York, PA 17404

Sal R.

Job Details: 07/08/2022

"WP initaited service call. Per Technical Service Pointer #: W11540964 , I was able to access and replace the heating element . Please see SD mbile for Pic's. Unit test good."

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Greensboro, MD 21639

Jonathon C.

Job Details: 07/08/2022

"cx complaint, drum seal coming off. inspected unit, verified complaint. found drum seal defective causing noise. dismantled unit to do felt strip and found the bulk head on the unit damaged as well. bulkhead is CBE. cx paid in full for the remainder of the service call.; ordrng 1 W11162465 (bulkhead)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near White Hall, MD 21161

Bernard M.

Job Details: 07/08/2022

"Replaced in FC, harvested and then filled with water and found no leaks. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS02

Near Potomac, MD 20854

Roberto I.

Job Details: 07/08/2022

"Cx complaint Fc temp display randomly shows -11 and the gpes back to normal.Temp check with thermocouple showed 38F in the Rc and 0F in the Fc. Thermistors and control are reading correctly. Inspected connectors on Fc thermistor, found no issues. It doesn't seem to be a damper issue since, according to the cx, the Rc temp display never indicates warmer temp. Evap fan, defrost and control board are working as designed at the moment. I was unable to replicate any issue, but if the cx lalls back, please per id Fc temp sensor WP2188820. Collected $120"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 07/08/2022

"cx complaint of unit making nosie,checked unit to find that the tub bearing had came lose from tub,reseated bearing on tub securely tested unit works as designed"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Timonium, MD 21093

Shane M.

Job Details: 07/08/2022

"cx complaint turnedtable stopped spinning. can confirmed. took bottom cover off, found 0v to motor. took lower cover off. removed harness. mess with controlboard. now i have 120v to motor. motor is spinning properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Port Republic, MD 20676

Shane B.

Job Details: 07/08/2022

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Richmond, VA 23230

Gill G.

Job Details: 07/08/2022

replaced inlet valve. tested. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stewartstown, PA 17363

Bernard M.

Job Details: 07/08/2022

"Cx complaint unit makes noise when agitating. Ran test and found when agitating counter clockwise, unit makes rubbing sound. Inspected underneath unit and found the belt not fully centered on the motor spindle. Removed belt and insured of no damage, placed back on and ran test cycle. Unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/08/2022

Cx complaint is unit not making ice. Tested inspected and verified complaint. Replaced valve from previous diagnosis and unit is now working as designed. Job is complete. Harness was not needed so took the cost of the harness out of the labor. Cx paid in full by CC

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Washington, DC 20011

Samuel R.

Job Details: 07/08/2022

replaced parts ordered.tested unit and unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/08/2022

Cx complaint is middle rack was not on rack correctly and water comes back into the dw when running the sink. Tested inspected and verifed complaint. Installed hi loop on drain hose and found the front left wheel on the middle rack was not in the track. Corrected wheel and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near New Freedom, PA 17349

Bernard M.

Job Details: 07/08/2022

"Attempted to replace part and found the unit mounted inside cabinetry. The bottom trim piece needs removed so when the mounting screws come out the unit could possibly come out of bottom clips. Informed cx to contact contractor to have trim removed and or the entire unit. The unit is pushed back far enough to where you're unable to remove conrol panel because its up against bottom of cabinet. If contractor doesn't remove unit, repair will need 2 tech to safely remove unit from space. Cabinetry is tight all around unit. Cx will contact office when contractor comes out fixes problem; snapped 5 QuickPics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Virginia Beach, VA 23462

Austin D.

Job Details: 07/08/2022

came out to check the sealed system. upon arrival the unit was cooling and was at 15 degrees in the freezer. checked the pressure and it was 0 on the low side. added a little refrigerant to help woth cooling. other than that the unit is running as designed. ice bin full upon arrival.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/08/2022

unabl to locate unit. likely returned for credit.

We serviced a

WHIRLPOOL DRYER

Model WED5700AC1

Near ,

Justin S.

Job Details: 07/08/2022

cx says the vent line was cleaned late june and says the unit has stopped heating. found the unit is spinning and blowing but not heating. the unit is getting 120/240/120vac. isolated the element and both sides sending 120vac. found the element resistance is open. replaced the element and the tco kit and tested. the unit is now heating good. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/08/2022

installed drain pump and lower harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Tanner B.

Job Details: 07/08/2022

"Cc the unit water not working and the unit moving.. All lights working, unit was cooling etc. removed ui and cycled power. reseated all connections and tested unit .. ui now working.. adjusted the roller cabs to prevent ther unit from moving .. CX also informed me of a noise , but doesnt happen all the time. Informed cx to record/ try to pin point location of noise .. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Grasonville, MD 21638

Jonathon C.

Job Details: 07/08/2022

"cx complaint, rc evap frozen over. tested, inspected, verified complaint. during diag, tested all four thermistors. found RC Evap thermistor reading 550 ohms at control. went to thermistor and found it reading 330 ohms. replaced thermistor and homed at the control. reading 4ohms after install (not to temp yet but definetly in range.) job is complete. spoke to JR at WTL to report findings. job is complete."

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Portsmouth, VA 23704

Anthony D.

Job Details: 07/08/2022

cx complaint unit wont agitate checked unit found agitator broken at washplate quoted cx $120.00 service call $110.00 labor $15.00 shipping $89.01 parts $5.34 tax $339.35 total cx paid $229.35 and owes $110.00 labor on return visit; ordrng 1 W10836496 (agitator)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS02

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/08/2022

replaced console linked to wifi and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/08/2022

"Cx complaint is ice sticking together. Tested inspected and verifed complaint. Found ice sometimes gets stuck in the chute keeping the damper door open, letting warm air in to melt the ice. Informed cx what to look out for, unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Elizabeth City, NC 27909

Branden R.

Job Details: 07/08/2022

"cx complaint unit not cooling , checked unit found ice in freezer , defrosted ice and found heater wire not seated properly not allowing heater to run , reseated and tested all major componets everything checked good unit is running as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/08/2022

"cx complaint is unit freezing up again. Tested inspected and verifed complaint. What the cx was was referring to was condensation building up on the evap cover from warm air being left in. The unit is basically empty, which could cause alot of warm air to infiltrate in when it is opened, or the cx wasnt closing the door properly. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bryans Road, MD 20616

Shawn D.

Job Details: 07/08/2022

arrived and cx denied service already fixed unit

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Falls Church, VA 22046

David J.

Job Details: 07/08/2022

F5E2 door lock F0E1 load detectionCx complaint loud screeching noise. Inspected unit and found two error codes above. Cleared error codes and ran diagnostic cycle. When getting into the wash cycle the unit was trying to spin but barley able to and was screeching very loud. Unit will need a new drive assem. Quoted Cx for repair and paid 120.00 service call. Cx is going to buy a new unit. ; ordrng 1 Wpw10737541 (Tub assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS1

Near Washington, DC 20015

Samuel R.

Job Details: 07/08/2022

cx complaint unit is not cleaning.inspecteed unti and found sump to be bad.also found upper rails to be rusting out.found a scode S22916 to covere parts and labor dealing with upper rails.cx paid in full.W11259785 100 tribles W11259786 89 tribles ; ordrng 1 W11259786 (rail) and 1 W11259785 (left rail)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Richmond, VA 23226

Joseph D.

Job Details: 07/08/2022

cx complaint of loud damper. confirmed complaint. damper auidbly loud and not sealing. replaced damper. operation smooth and quite now.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Orange, VA 22960

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit lid strike/latch non functional, UI intermittently non responsive. Replaced lid latch and strike with pre-id'd parts, ordering UI.; ordrng 1 W11478526 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20018

Mitchell H.

Job Details: 07/08/2022

cx compalint unit is not cooling well. inspected unti and found complaint. unit was on and running but no fan runing. found return frozen over. cleared it and hoping that helps slightly. the unit is in such a small tiny kitchen cant even open freezer door at all. freezer evap is completley frozen over. ordering all parts back there for defrost issue. please 2 ct for tight space and a big defrost job; ordrng 1 W11581973 (harness) and 1 W11559968 (fan motor) and 1 WPW10384183 (thermister) and 1 W11546981 (heater) and 1 2ctperdefrost (2ct per defrost)

We serviced a

MAYTAG DRYER

Model MED5700TQ0

Near Chesapeake, VA 23325

Anthony D.

Job Details: 07/08/2022

cx complaint unit not working no power checked unit verified 240 vac to dryer found door switch to be defective ordering door switch to complete repair; ordrng 1 WP3406107 (door switch)

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, DC 20009

Mitchell H.

Job Details: 07/08/2022

cx complaint unit is leaking during cycle. inspected unti and found unit leaking from sump. went to grab sump from van and the box already opened and looked weird. checked it out and found the sump looked shoved in box and had a hole in bottom of it as if something was dropped on it. informed cx we will be ordering sump for next visit.; ordrng 1 w10904995 (sump and motoe)

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW0

Near Columbia, MD 21044

Robert L.

Job Details: 07/08/2022

"cx complaint noise returned a week later, found same rumble type noise, removed drum and ran motor , smooth and quiet, swapped out pulley from old truck scrap parts, found 5/16 screw in base, found bulkhead had some play, reassembled, with top screww loose noise was faint once secured top noise gone, ran with load for ten minutes no noise, if noise returns need to remove back and put padding around bulk to secure, tested all ops, no charge prior 30"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near ,

Taylor F.

Job Details: 07/08/2022

Cx complaint are shelves defective. Tested inspected and verifed complaint. Found the shelves that were ordered to be the right part number but wrong part. The boxes had drawers in them. Please have MR verify parts are packaged correct before return visit.; ordrng 2 W10362173 (cover)s

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 07/08/2022

"replace gearcase, washplate and valve, calibrated and tested, during calibration heard grinding, checked slider and wash basket, both checked good. come to find defective gearcase grinding, ordering gearcase, motor, and clutch to complete repair. left old parts with cx.; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754448 (clutch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Ashburn, VA 20147

Carl R.

Job Details: 07/08/2022

"The rinse aid dispenser is not working. Talked with cx and she says that the dispenser isn't putting out enough liquid drying detergent. Checked for codes, no codes in found in unit. Closed dispenser door, and put dispenser on max. Ran dishwasher until the door popped open. Checked for solution from the drying detergent. Some bubbles was in the dishwasher, not alot. Cx also say that the dishes are not getting full dried, Unit has a plastic tube. Ordering dispenser ; ordrng 1 WPW10671905 (Dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/08/2022

"replaced door, tested, unit working as designed."

We serviced a

IKEA REFRIGERATOR

Model IRT138FDM00

Near Washington, DC 20005

Mitchell H.

Job Details: 07/08/2022

got to unit annd pulled out. reclaimed r134 and it had a full charge. put on iv drier and coupler. filled to reccomended fill and informed cx to let us know if any better and to keep an eye on it. job comp;eted.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Stafford, VA 22554

Tanner B.

Job Details: 07/08/2022

installed new console and upper rack parts . tested unit. job complete

We serviced a

KITCHENAID COOKTOP

Model KCGC500JSS00

Near Great Falls, VA 22066

Carl R.

Job Details: 07/08/2022

"Surface Burner Flames Too High - Natural Gas - Cooktop. Inspected unit, and noticed that the Lf and Rf Burners are not igniting fast enough. It's taking about 8 to 10 sec. To ignite and when it dose ignite, iys almost a burst of flames. Both igniters are weak. I used a wire brush to make good contact with burner bases and caps. Nothing changed. Ordering burner heads 2, and burner caps 2.; ordrng 1 W11580024 (Ignitor) and 1 W11380174 (Cap set) and 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s"

Contact Us

About Us