We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Zachery R.
Job Details:
07/05/2022
"cx complaint unit making grinding sound, checked temps, fc at 15 degrees during defrost, rc at 42 degrees, amp draw reading .7 amps, fan is running, dryer is angled. called techline, spoke with ED SR#7733875063 was advised unit is running as designed. advised cx unit running as designed. and if VIA comes back out for same issue there will be a $120 service call. also cx stated theyu do not agree. explained to cx im only the tech, i just follow orders. advised cx to contact whirlpool with SR# if not satisfied. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Suffolk, VA 23435
Lucas R.
Job Details:
07/05/2022
"replaced icemaker, tested, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lancaster, PA 17602
Sal R.
Job Details:
07/05/2022
"CX complai t is that the Cab gasket is torn as a result of prior service . I am ordering 1 cab gasket (W11414078). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11414078 (Cab gasket.)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near Chesapeake, VA 23321
Anthony D.
Job Details:
07/05/2022
"cx complaint burning rubber smell coming from back of unit checked unit all wires and connections look normal called safety spoke with teresa SR#7733956115 reportedted findings was told to contact techline, called techline spoke with ED SR#7734025590 was advised smell could be burn off from unit being new or from bonding agents use to install the insulation and smell should go away with time unit working as designed"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Davidsonville, MD 21035
Alexander D.
Job Details:
07/05/2022
"cx complaint unit rc not cooling properly. first unit stopped making ice. then ice started working again but started hearing noise in rc and temps started getting warmer. inspected unit and verified complaint. found rc evap overfrosted. fz evap is not overfrosted and can hear element melting frost upon arrival. ran diagnostics, thermistors read 48 in rc, 0 in fz, 11 at rc evap thermistor. fz is unaffected. ordering evap cover and marking preid control as will use on return per Technical Service Pointer #: W11329116C. 2ct return visit to defrost evap, S Code: S27311 covers Replacement Control, Replacement Evaporator Cover and 2X labor. only 2 evap cover in stock. call cx to schedule return once we have eta on part. returning tech, review service pointer for proper thermistor location; ordrng 1 W10887790 (evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chesapeake, VA 23324
Zachery R.
Job Details:
07/05/2022
"upon arrival noticed door is dent in door, installed door so cx would have ice for time being, door had very hard time sealing, ordering stainless door to complete repair.; ordrng 1 LW10669496 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model MHW4300DW0
Near Dover, DE 19904
Andrew W.
Job Details:
07/05/2022
cx complaint is F9E1 error code present. tested and verified complaint. Found F9E1 error code but cx stated the unit is working fine. went into diag mode and ran test cycle and all components activated as they should and the drain pump worked as designed. checked drain pipe and it was not kinked or too far into the stand pipe. after test cycle completed checked for error codes and there were none (888). cx stated he has found change and build up in the drain filter of the unit and thinks it just needs to be cleaned more regularly. unit is working as designed. cx paid $120 service call by cc. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Seven Valleys, PA 17360
Sal R.
Job Details:
07/05/2022
CX complai t is that the unit is no longer washing dishes. I found that the sump & motor has failed and well as the rack adjusteres have broken. I quoted CX for the cost of parts. in the ampount of $559.98. I collected $120.00 for service charges via credit card. CX will call office if a repair is wanted.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bowie, MD 20715
Alexander D.
Job Details:
07/05/2022
"cx complaint rc not cooling properly, overfrosting in fz. cx tried defrosting unit and that helped a little but rc lost cooling again. inspected unit and verified complaint. found evap overfrosted but unit is in defrost and heater is heating. seems issue is unit not going into defrost at correct temp. cleared all frost with steamer. heater has 128ohms, defrost thermistor reads 3.7k ohms after steaming it out. ordering ui, defrost thermistor, also ordering evap harness in case theres a bad connection somewhere since ive seen that a few times on this model. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11546681 (evap harness) and 1 W11216949 (ui) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Seven Valleys, PA 17360
Sal R.
Job Details:
07/05/2022
"Per the previouse tech, I was abel to access and replace the tglass cooktop and both door gaskets. CX asked about cleaning techniques in reffance of the new glass cooktop. I advised CX to use a cooktop glass cleaner and micro fiber cloath to clean cooktop. I ad vised CX to not use a razor blade to scrape the cooktop clean . UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRW07
Near Annapolis, MD 21403
Kevin P.
Job Details:
07/05/2022
"cx complaint unit not cooling properly due to not defrosting, put unit into test mode to verify defrost and control is sending 116 vac but defrost circuit reads open meaning the element is open or the thermal duses on the harness or a connection in the harness. part was pre id'd but i dont have a steamer with me today as i ordered a new one and it hasnt shown up yet. marking harness for return visit as i dont believe theres an issue withn the heater itself. rescheduling to return and complete repair and requesting 2 count for the additional time to defrost unit to replace the part; ordrng 1 2ctdefrost (2 ct defrost)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Crozet, VA 22932
Kyle A.
Job Details:
07/05/2022
Cx complaint of wash arm being broken. Did confirm and found units wash arm broken. Cx chose to install wash arm themself. Unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Ocean View, DE 19970
Michael E.
Job Details:
07/05/2022
CX complaint: ice getting stuck in door. Tested and verified complaint. This unit has a long ice chiute so i went over leaving cup in place till ice falls or open door and put cup to paddle to open chute and drop any ice in chiute. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/05/2022
Cx is gonna call maytag for coverage as she did not know it was out of warranty.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Bowie, MD 20715
Alexander D.
Job Details:
07/05/2022
cx complaint hood light went out and when they tried to replace it the glass broke off of bulb and left threads and filament in socket. inspected unit and verified complaint. was able to get old bulb out and install new bulb. tested and now light wont turn off. ordering control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11552018 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
07/05/2022
cx complaint is unit wont drain and sounds like its doing something but water is still in the bottom of unit. checked for codes and found FAE2 F9E1 cx also said this is her first service and heater has not been updated yet either. pulled pump and herd a few small pieces pull through vac and pulled line off drine pipe and it was very slow and after a few cancels it picked up some. per codes and updated parts we will order parts needed and office will schedule.; ordrng 1 W11611303 (Harness) and 1 W11416460 (Vent Pipe) and 1 W11410070 (Control) and 1 W11412291 (Drain Pump) and 1 W11537778 (Element)
We serviced a
WHIRLPOOL RANGE
Model WFE520S0FS0
Near Norfolk, VA 23509
Zachery R.
Job Details:
07/05/2022
"cx complaint unit not responding, checked unit, come to find defective terminal block, quoted cx, cx approved repair. replaced terminal with v/s and used new power cord cx provided. tested, unit working as designed. ordering terminal to replenish v/s. cx paid in full; ordrng 1 WPW10245259 (block-term)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
07/05/2022
"upon arrival no answer at door, called office, cx stated through ring door bell that they will be rescheduling.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Edgewater, MD 21037
Kevin P.
Job Details:
07/05/2022
"installed adjusters left and right and reinstalled upper rack, job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hughesville, MD 20637
Shawn D.
Job Details:
07/05/2022
cx complaint unti is making a weird noise and cycles not working right. inspected unit then checked for erros and had 7e6. checked under unit ad found acuator popped out. went to van grabbed new acuator due to service pointer and new motor due to error code and replaced both then ran service cycle and unit now is working and sounds good. calibrated control unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Dunkirk, MD 20754
Shane B.
Job Details:
07/05/2022
cx complaint is the unit being loud. cx said its much louder than the old unit and it runs a lot more often. when i arrived unit was running but i heard nothing unusual. i tested unit and could not find any strage noies. informed the cx these noises are normal operation. cx is not happy with unit. said they will try to exahcnge it. i gave them cx care number. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Jonathon C.
Job Details:
07/05/2022
"cx complaint, no power. tested unit, verified complaint. found unit wired incorrectly with a hot neutral and L1 acting as neutral. cx to have electrician address wiring. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Elkridge, MD 21075
Andrew H.
Job Details:
07/05/2022
"I replaced compressor, dryer, coupler and after evap. I pulled unit into a 30-in back and filled to 5.5 oz. Unit's not working properly. Customer paid labor with credit card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Baltimore, MD 21224
Milton J.
Job Details:
07/05/2022
CX complaint LH RC door hard to open and close. Inspected and found door out of alignment a little. Loosened top hinge and opened RC door vertical gap by pulling top of LH RC door to the left to even gap from top to bottom. CX tested and says opening and closing more easy for her now. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZB2
Near Lovettsville, VA 20180
Ezra M.
Job Details:
07/05/2022
"low ice production. explained operational theory to cust, how ice maker does not keep ice, then tested unit, low water input. removed filter, water filling normally. advised cust to replace filter and run cleaning cycle. if still low ice production, advised may need W11266112 filter head"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV03
Near Shrewsbury, PA 17361
Drew B.
Job Details:
07/05/2022
cx complaint that unit is not making ice... i found the heater to be bad through the door and had 120 from LB AND WHITE wires whileswitch closed... wilil need LW11026425 but they thoughtr they had wrrnty from when they called whirlpool they said its covered but i finromed its not.. they are calling wp for auth bevasue they were misinfromed; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Samuel R.
Job Details:
07/05/2022
cx complaint unit has ice building up in freezer.inspected unit and could confirm.drain tube is clogged.found part needed when i called into office.will be ordering drain extension to help prevent issue going on.W11084807 8 tribles; ordrng 1 W11084807 (drain tube)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
07/05/2022
"Replaced parts, unit still making a humming noise.. power and all connections cks ok, order cntrl board; ordrng 1 W11249274 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20011
Samuel R.
Job Details:
07/05/2022
while attemping repair found two wires had failed on harness.unit will need a harness to complete repair W11176109 4 tribles; ordrng 1 W11176109 (harness)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Pikesville, MD 21208
Marc M.
Job Details:
07/05/2022
cx complaint of leaking following the repair by previous tech. inspected unit and found that the housing is cracked and has allowed water to leak from the dispenser when unit is in use. took pics of unit and surrounding damage and am ordering replacement housing.; ordrng 1 W11524105 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Sykesville, MD 21784
Marc M.
Job Details:
07/05/2022
cx complaint unit not powering on. inspected unit and found that the acu is not communicating with the hmi. was able to enter diag and found error f6e2 but was not able to force any further entry into diag/ui. quoted cx for both acu and two tech due to stacked unit.; ordrng 1 W11322901 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Manchester, MD 21102
Marc M.
Job Details:
07/05/2022
"prior to installing parts inspected unit to verify previous diagnosis. unit however was unplugged upon arrival. plugged unit in and found immediately that the condenser fan was not running. removed rc shelves and evap cover and found that the unit will develop a frost pattern prior to the compressor overheating. also found heat damage to the inverter due to the condenser fan failure. NOT A SEALED SYSTEM unit will need new inverter, condenser fan and associated harness.; ordrng 1 W11087200 (inverter) and 1 W11306946 (harness) and 1 W11127829 (fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details:
07/05/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Westminster, MD 21157
Brian R.
Job Details:
07/05/2022
cx complaint is the ice maker doesnt worjk right and found pieces in the ice and a wire hanging down. checked unit to find clip the holds heater broken off. ice maker was full of water but he had it turned off after finding pieces. replaced ice maker and advised cx he should see ice in the next few hours. job complete.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
07/05/2022
"cx complaint is the unit not heating. it runs and makes a louder than normal buzzing noise but no heater. tested unit and confirmed the complaint. i found no damage to board, diode or any other part. outlet is wired properly and supplying 120vac. markind diode for use on return, ordering mag, transformer and control. unit is in a tight corner and is very difficult to take down. scheduel when all parts are available.; ordrng 1 W11391718 (control) and 1 W11460699 (transformer) and 1 W11391717 (magnetron)"
We serviced a
WHIRLPOOL DRYER
Model WRQA59CNKZ
Near Baltimore, MD 21210
Keith H.
Job Details:
07/05/2022
cx complaint is no ice inspected unit and found the icemaker stuck midcycle i replaced icemaker it filled and cycled
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20721
Emmanuel R.
Job Details:
07/05/2022
Installed lid striker and tested unit. Unit is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
07/05/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/05/2022
Per previous diag I was access and replace the tco kit. I then tested the unit and found that it is functioning as intended. Job complete
We serviced a
JENNAIR MICROWAVE
Model JMC2430DB00
Near Rockville, MD 20852
Roberto I.
Job Details:
07/05/2022
"Cx complaint F2E1 on dieplay, keys not responding.Confirmed error code on display. unable to run test mode since all the keys didn't respond. Removed control panel, found connections ok. Replaced and programmed part using pre id. Tested keys and ran a couple of cooking cycles. The unit worked as designed. Collecteed $868.65 with check # 2345"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fallston, MD 21047
Neil H.
Job Details:
07/05/2022
CX COMPLAINT UNIT NOT WASHING FOUND THE CAP AND MOTOR GETTING 120 REPLACED AND UNIT TESTED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20852
Julian H.
Job Details:
07/05/2022
replaced strike tested and working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gloucester, VA 23061
Carl A.
Job Details:
07/05/2022
"cx complaint of unit not moving forward,checkedu nit to find the following error code F8E1,checked unit to to find that the pressure hose had a bend in it also found connector on water vavles not fully seated reseated connector tested and calibrated unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dunkirk, MD 20754
Shane B.
Job Details:
07/05/2022
"cx complaint is the unit not making ice. confiemd complaint, IM is on but bin is empty. temps in both sections are good. water dispensor works properly. i checked for IM error codes and got E5 bad thermistor. thermistor reads as a pass in diagnostics. ran IM harvest and it compeleted test. ran test 45. valve ran but IM did not fill. ordering IM, fill valve and fill tube heater for return visit. schedule when parts are avaiable.; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Millville, DE 19967
Michael E.
Job Details:
07/05/2022
"CX complaint: no lights in FC or top of RC. Tested and ve4rified complaint. FC LED was the bad one. I replaced FC LED, tested unit and it is nowking properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details:
07/05/2022
Cx complaint that the unit is intermitent with ice production and hums occasionally. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment and the evap fan is running fine without any noise. The RC does have some ice on the floor. The RC thermistor tested fine. The unit's drain tube is not clogged either. The unit will need a new RC evap fan assembly and fan support to resolve the issue. I'm ordering the part for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10389152 (fan support)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Washington, DC 20009
Mitchell H.
Job Details:
07/05/2022
cx complaint unit is not working through a cycle at times thwoing an f3e1. inspected unit with second tech. found pressure switch dangling of in the cabinet. checked hose and wasnt clogged. installed new pressure switch. tested n unit and quick wash and didnt throw error. collected parts and labor. job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MTF2142MEW00
Near Norfolk, VA 23513
Zachery R.
Job Details:
07/05/2022
"cx complaint icemaker isnt working. upon arrival checked temps, fc at 8 degrees, rc at 39 degrees, harvested icemaker, no water being sent to icemaker, checked water pressure, unit has good water pressure, come to find defective valve, ordering icemaker and valve to complete repair.; ordrng 1 WP2315576 (valve-inlt) and 1 4317943 (icemaker only)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chesapeake, VA 23321
Lucas R.
Job Details:
07/05/2022
"replaced comressor and drier, found suction line kinked in evap, and machine compartment causingf low side restriction, vacuumed to -30' hg, charged r600, low pressure at -5 psi, good frost, sdvised cx to allow 24 hours to cool, unit working as designed.; ordrng 1 W11490399 (drier), used 1 W11490399 (drier) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Norfolk, VA 23518
Zachery R.
Job Details:
07/05/2022
"cx complaint long dry times and unit doesnt stop cycles, checked unit, come to find wires not seated to element, reseated wires to element, also come to find unit has defective timer, ordering timer to complete repair.; ordrng 1 W10857612 (timer)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Richard B.
Job Details:
07/05/2022
"CX complant. Not goinfg through cycles. Inspected unit and found shifter fault. shifter reads correct at control , basket spins freely. . Ran a delicate test wash and machine stated it was washing but seems like a control is the issue. Unit dosent agitate after filling. Agitated once. And stalled Unit drains and spins fine on drain and spin. Would want to put a control in unit first then a shifter . CX will discuss with husband and let us know, Collected 0 . RB; ordrng 1 W11170317 (CONTROL 282.14) and 1 W10913953 (shifter 49.40)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Midlothian, VA 23114
Joseph D.
Job Details:
07/05/2022
"cx request half hour notice please. UNIT WITH motor errors on icemaker, must replace when available.; ordrng 1 W11579560 (152.16 icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Ricky E.
Job Details:
07/05/2022
"installed parts, verified operation, unit passed service test , unit cks ok..."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Grasonville, MD 21638
Jonathon C.
Job Details:
07/05/2022
"cx complaint, unit leaking. tested unit, verified complaint. found drain pump leaking through motor. ordering drain pump and returning with sump just in case. resched for 7/12/22, cx prefers an AM appointment.; ordrng 1 W10876537 (drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Gainesville, VA 20155
Demonte S.
Job Details:
07/05/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Door is opening in the Cycle. Checked the Door. Found that the Door is going past the 90 Degrees. Installed Left & Right Hinges. Tested the Dishwasher. No Leaks. Unit is working as Designed. Cx paid in full by Card. ( The dishwasher mounting is crooked. I didn't unmount the Dishwasher. Cx will need to have this issue fixed. The right of the door is hitting the cabinet.)
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH
Near Annapolis, MD 21401
Kevin P.
Job Details:
07/05/2022
"unit is warranty 7 days old per receipt p.o.p. saved to quik pics. cx complaint exterior oven surfaces getting hot while baking in the oven. tested all surfaces per allowable specs and while surfaces are hot none came close, all atleast 30 degrees below acceptable temperatures. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBW00
Near Montclair, VA 22025
Robert W.
Job Details:
07/05/2022
Cx Complaint is the unit never made ice tested IM and IM isnt calling for water. Replaced IM and tested unit is now filling with water
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, MD 21113
Alexander D.
Job Details:
07/05/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. found serial# in range of service pointer for heater replacement. replaced heater. no signs unit has leaked. noticed drain hose routed around base, not crushed yet. rerouted drain hose to run thru base. tested unit. no leaks. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Annapolis, MD 21401
Kevin P.
Job Details:
07/05/2022
"cx complaint unit not cooling properly, no cooling or airflow in ff section and some items are frozen in freezer but nothing cx has put in recently. compressor is scorching hot and pulling .54 amp draw indicating a low charge and evap has a large ball of ice on cap tubes in top right corned and little to no frost pattern anywhere else. fan is gettin g power but just surges and will not spin. qouted cx for repair including compressor, uv drier, process stub, and evap fan 1274.23 total and explained to cx sealed system repairs are not guaranteed as much of the refrigerant lines are not accessible and therefore cant be checked. collected 120 service call by cc. cx declining repair at this time. job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20011
Samuel R.
Job Details:
07/05/2022
while attemping repair found two wires had failed on harness.unit will need a harness to complete repair W11176109 4 tribles; ordrng 1 W11176109 (harness)
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Williamsburg, VA 23188
Justin W.
Job Details:
07/05/2022
cx complaint cooktop damaged. cx had cooktop shipped to house. arrived opened new glasstop and inspected top is good. replaced and tested unit working as designed
We serviced a
WHIRLPOOL ICE MAKER
Model GX5FHTXVY07
Near Harrisburg, PA 17112
Justin L.
Job Details:
07/05/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker stuck mid harvest and just chattering. Attempted to jump to no avail. Quoted cx for replacement of icemaker and collected full amount. Setting return for Thurs 7/7/22; ordrng 1 D7824706Q (icemaker)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Potomac, MD 20854
Julian H.
Job Details:
07/05/2022
"CX complaint noisy convection fan.Tested unit on convection bake,confirmed noise fan rattles when it heats up need part; ordrng 1 W10860984 (motor-fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Norfolk, VA 23518
Zachery R.
Job Details:
07/05/2022
"replaced door, tested, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Sterling, VA 20166
Carl R.
Job Details:
07/05/2022
"Washer stopped 2 minutes after cycle started, threw an error but shut down shortly after. The unit will now not turn on even after unplugging and plugging in the unit. No water has leaked out of the bottom of the washer(no leak to trigger an electrical short) , so the fault may be in the control panel itself. Checked power at wall, Unit is getting 120 vac from the wall. At j12 unit control is getting 120vac. Checked j18 console is getting 5vdc. Ohmed wires to console. 00 ohms of resistance on console wire harness."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Arlington, VA 22207
Eric W.
Job Details:
07/05/2022
cx complant of uit making noise went to installed rollers and found the plastic clip had come off put clip back on and tested unit no more noise
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20148
Carl R.
Job Details:
07/05/2022
"Water Dispensing Slowly - Side by Side Refrigerator. When you press the water dispenser, no water comes from out. Check water filter to see of water filter was needed, or if housing was malfunctioning. No water from dispenser. Checked water tank to see if it was frozen. Found water tank frozen. Used towel and heat gun to defrost frozen water at tank and elbow. Also used puddy on slow and hole in frige for water line. Water flows properly."
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
07/05/2022
Cx complaint unit is not working properly inspected unit found leaking at the water valve qouted 337.07 for repair cx paid in full by CC; ordrng 1 W11165546 (valve)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fairfax, VA 22033
Richard B.
Job Details:
07/05/2022
"CX complant. While setting the timer , the knob snapped. Inspected unit and found timer shaft snapped off . And inside the knob. Found unit needs a timer assembly , Further work needed, In stock , RB; ordrng 1 WPW10642928 (timer)"
We serviced a
WHIRLPOOL DRYER
Model WED8500SR0
Near Bethesda, MD 20814
Roberto I.
Job Details:
07/05/2022
"CX complaint dryer not starting.Attempted the ra a cycle, control relay clicked but the drum didn't start. Remofed front cover, found open thermal fuse. Bypassed fuse and started a cycle. the heater made very little heat. Confirmed 240V to the heater, found heater shorted to ground. Ordering heater WP8544771 and thermal fuse WP3392519. Collected $264.87, balance due $125. Cx will call to schedule return visit; ordrng 1 WP8544771 (heater) and 1 WP3392519 (thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Annandale, VA 22003
Christian C.
Job Details:
07/05/2022
Cx complaint both sections are not cooling. Inspected unit found evap frozen over. Defrosted evap. Tested evap thermistor reading 2.4k ohms after leaving in room temp. Tested heater getting 88.6 ohms. Evap fan is working and strong. Ran heater through service mode and heater is heating up. Good frost pattern on evap. Ordering control. None in stock at upper marlboro or whirlpool.; ordrng 1 W11546690 (control box)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS09
Near Chantilly, VA 20151
Richard B.
Job Details:
07/05/2022
"CX complant. Hole in microwave . Inspected unit and found microwave wave guide cover has a hole in it , Wave guide cover has a hole in it, Microwave heating fine otherwise. Called saftey and reported findings. SR7733981678 . Covered . K13DWD1WPL1 covers , Installed new cover and tested unit. Working as designed. RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Baltimore, MD 21215
Keith H.
Job Details:
07/05/2022
cx complaint is unit wont come on inpscted unit and found the console unresponsive; ordrng 1 W11319991 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21215
Keith H.
Job Details:
07/05/2022
installed fitting on watertube tested it unit is working
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bowie, MD 20721
Emmanuel R.
Job Details:
07/05/2022
"Installed Mw door ,inspected unit. Unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Middletown, DE 19709
Frederick R.
Job Details:
07/05/2022
CX complaint is oven temps not right. Inspected/testetd and verified complaint. Set oven to 350f and actual temp was 415f. Calibrated unit to get it within specs. Final temp at +15 was only 20 degrees off. Unit is now working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Powhatan, VA 23139
Joseph D.
Job Details:
07/05/2022
"smmfloor@msn.com found unit with faulty freezer fan, wouldnt run when supplied power. replaced and unit should cool down within a few hours"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dayton, MD 21036
Robert L.
Job Details:
07/05/2022
"installed new sump per previous, ran diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Deale, MD 20733
Shane B.
Job Details:
07/05/2022
installed both ordered parts and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ashburn, VA 20148
Carl R.
Job Details:
07/05/2022
Aig ref//ice buildup//dripping//faulty drawer. Every thing on the unitbis works properly. Unit needs Grey service kit.W10864519 service pointer.; ordrng 1 W10864519 (Grey kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Ocean View, DE 19967
Michael E.
Job Details:
07/05/2022
"CX complaint: door open alarm comes on every 20min to 2hrs. On prevous visit, we replaced the switch that seemed to be the prioblem. Since then it has been still doing it until CX unplugged unit and took UI into and out of diagnostic. Problem began when CX replaced the filter. Control board W11224256 needed. CX would like to contact WP to request a concession before approving repair. Quoted CX price for control at 205.44. Job is complete until approved"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Harrington, DE 19952
Andrew W.
Job Details:
07/05/2022
"cx complaint is not dripping still. cx had ss work done on unit and unit is working as designed. cx stated the back panel was not installed back onto the unit after repairs and just wanted it back on. re installed back panel. unit is working as designed, job complete"
We serviced a
WHIRLPOOL HOOD
Model KXU4236YSS0
Near Washington, DC 20016
Samuel R.
Job Details:
07/05/2022
cx complaint charcoal filter came off.inspected unit and could confirm.reinstaled charcoal filter for cx.tested unit and unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Glenn Dale, MD 20769
Emmanuel R.
Job Details:
07/05/2022
"Cs icemaker doesnt work, I confirmed complaint, upon ispection i found the electrical connection was not secured. I secured electrical connector and tested unit. Unit is now working designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Woodbridge, VA 22193
Robert W.
Job Details:
07/05/2022
"CX Complaint is the unit isnt making ice. Inspected unit and found Error E5 Unit is getting good power temp in IM is 5 deg temp is good all fans are working and IM is getting water, Replace IM and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXVS03
Near Colonial Heights, VA 23834
John P.
Job Details:
07/05/2022
Installed bracket tested working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Baltimore, MD 21209
Keith H.
Job Details:
07/05/2022
cx complaint is lights are out scode S84638 covers parts and labor ordering 12 leds; ordrng 12 W11484836 (module)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Annandale, VA 22003
Jason A.
Job Details:
07/05/2022
"CX complaint WASHER displays 'Remove any load from the basket before running clean washer cycle' message when tub is empty during clean washer cycle. Found F0E9 & E5 error codes for Off Balance. Leveled unit. Check cold & hot water connections. Perform DLMS. Unit is plugged into a power strip with fridge, lights, verizon device. Advised CX washer requires a dedicated outlet. Was able to start a CLEANWASHER cycle by unplugging other electrical loads & pushing start button. Showed CX how to do thius > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Front Royal, VA 22630
Daniel J.
Job Details:
07/05/2022
installed new difffuser and replaced leaking filter housing
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Powhatan, VA 23139
Joseph D.
Job Details:
07/05/2022
"replaced sump, unit with bits of metal inside upper washarm/manifold from impeller service pointer Technical Service Pointer #: W11482561B upper washarm wont spin. replaced drain pump, but must replace upper wash arm from damage from Technical Service Pointer #: W11482561B service pointer. https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11482561-revb.pdf removed metal from drain hose and manifold.; ordrng 1 W11545334 (manifold 53.46)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gaithersburg, MD 20877
Ricardo S.
Job Details:
07/05/2022
"Cx complains about a noise, inspected unit.. the noise comes from the shield because the nut screw is loose, so the pulley rubs against the shield.. I tighten the nut.. unti working ok"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Reisterstown, MD 21136
Marc M.
Job Details:
07/05/2022
cx complaint unit not heating correctly. inspected unit and found igtnitor is glowing when indicated in bake cycle however no voltage being sent to gas valve. unit will need parts.; ordrng 1 WPW10556710 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Baltimore, MD 21209
Keith H.
Job Details:
07/05/2022
cx complaint is after having power go out for a minute or two the unit never came back on inspected unit and found control shorted ordeirn new control; ordrng 1 WPW10366605 (cntrl-elec)
We serviced a
KITCHENAID OVEN
Model KOCE500EBL09
Near Williamsburg, VA 23185
Justin W.
Job Details:
07/05/2022
cx complaint microwave not heating properly. checked unit to find magnetron weak not allowing food to heat up efficently ordering magnetron to address issue ordering inverter board just in case. unable to pull unit alone. 2nd tech needed due to location and wire hookup. cx also had complaint on oven light flickering. checked to find loose connector on latch. ordering latch and harness to have in case issue was not resolved. cx to keep eye on it and notify us if lights still flicker upon return visit. cx just had floor done 2nd tech mandatory for unit removal and parts install.; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W11233913 (sensor) and 1 W11208292 (temperature sensor) and 1 W10883049 (door latch) and 1 W11132989 (door latch harness)
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW1
Near Mount Rainier, MD 20712
Mitchell H.
Job Details:
07/05/2022
cx complaint units door will not shut. inspected unit and found door lock broken. as well as the handle broken off. installed new door lock and handle. cx paid in full. unit now working as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Potomac, MD 20854
Julian H.
Job Details:
07/05/2022
CX complaint about odor removed pan and cleaned it for CX replaced filter CX also complaining about gasket found that is is ripping on FC bottom rh need parts charged CX 2 COUNTS TIME CONSUMING CALL CX PIF; ordrng 1 WP2266905 (gasket-fip) and 1 2COUNTS (TIME CONSUMING CALL)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ashburn, VA 20147
Carl R.
Job Details:
07/05/2022
"Long Dry Times - Dryer. Inspected unit and found that the dryer lent, vent tube is clogged. Cx needs a lint removal company. No parts needed"
We serviced a
WHIRLPOOL RANGE
Model RF364BXE
Near Airville, PA 17302
Drew B.
Job Details:
07/05/2022
"cx coomplaint that unit is not heating nor will try you hit broil or bake and the control flashes f3 and when in test shooting found no wires damaged, no issues with connections and checked resistance of sensor within range being room temp and per techsheet if all passes replace conteol 3195168 and restart power that 3195168 no longer aviable. ; ordrng 1 3195168 (control NLA)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Kenly, NC 27542
Ronnie B.
Job Details:
07/05/2022
"cx complaint of unit stops cooling after about 2 weeks of run time and has to unplug to defrost. checked unit and found brown wire to heater not seated into connector causing heater failure. properly seated pin into connector, tested heater, confirmed heater operation, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Front Royal, VA 22630
Daniel J.
Job Details:
07/05/2022
waited till 3 older customer said her sono was suppoed to be onsite while having unit serviced and he jsut had knee surgery not sure when he will be available for the next appointment will call and findout than call us back out was unable to trouble shoot; saved tckt