Service History 1038 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Dagsboro, Delaware 19939

Frederick R.

Job Details: 07/08/2022

cx complaint is ice production and water flow. Installed evap fan from prior diagnosis. During install I found the rubber chut for fill tube was not installed properly and heater was exposed causing water to constatly drip down chute and into IM causing wet ice(FC IM). CX stated his original complaint was he had to change filters every 4 weeks because water flow would stop to both IMs and dispenser(Original complaint). FOund unit was never leveled during install and was leaning forward and when top IM would fill it would leak water into door IM and freeze the bottom. LEveled unit properly. CX also stated when he replaces filter everything works for about 4 weeks then stops. Ordering inlet valves and filter housing. All parts in abundance at Tribles. Reschediling CX for Friday 7/15/22.; ordrng 1 W11495416 (triple valve) and 1 W11482025 (inlet valve) and 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/08/2022

"Cc the filter housing lid defective.. replaced lid. also condensation on horizantal mullion , from the vertical mullion .. replaced lid and mullion, raised unit and tested unit.. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/08/2022

CX complaint unit not working checked the unit found wire not fully seated on water valve causing unit to not fill with water seated wire on valve tested working as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Suffolk, Virginia 23437

Chris B.

Job Details: 07/08/2022

cx compliant cook top light will not turn off inspected unit confirmed cx complaint found relay stuck on control that sends power to light ordering control W11552018; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/08/2022

"Cc the unit leaked after last repair, the dry was repaired and cx used both and noticed water leaking from ceilling below units.. pic in sd.. the cx stated she didnt see any water in laundry room. visually inspecte dthe house valves, hoses and wall etc. no water signs . the gearcase was seapping some oil, on drian pump and inner cabinet . couldnt replicate leak.. couldnt tell cx the unit was good to use until repaired .. needs parts to fix issue.; ordrng 1 W11419051 (control) and 1 W11413407 (valve/ housing) and 1 W11449841 (gearcase) and 1 W10734521 (clutch) and 1 2ct (2ct)"

We serviced a

MAYTAG DRYER

Model MEDE500VW

Near Montpelier, Virginia 23192

Joseph D.

Job Details: 07/08/2022

cx complaint of unit not heating. confirmed complaint. unit not heating. fuses all check properly. all have continuity.found element with break in it. element with no continuity. the electricity can go thru the element bc its broken/failed/open/faulty. replaced element. unit is now heating properly. ventilation seemed good from outside vent.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Sandston, Virginia 23150

Gill G.

Job Details: 07/08/2022

"verified cx complaint of unit being unresponsive. stored fault code F6E3(communication error, ACU cannot hear UI) F7E8 (motor stator over temp) checked harness from UI to ACU, no issues found. replaced UI. calibrated unit as per tech sheet for F7E8 fault code. unit is fully functional and working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Franklin, Virginia 23851

Chris B.

Job Details: 07/08/2022

replaced valve tested calibrated unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/08/2022

installed new valve ands tested unit. jonb complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Doswell, Virginia 23047

Joseph D.

Job Details: 07/08/2022

cx complaint of broken door. did confirm complaint. door glass is failed. must replace failed door glass please to enable proper use of oven. Glass is broken on door.; ordrng 1 W11600322 (doorglass staineless panel) and 1 W11178521 (badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Disputanta, Virginia 23842

Chris B.

Job Details: 07/08/2022

cx complaint unit makes ice very slow inspected unit apon arrival uni can hear unit defrosting unit was turned down on 2nd snowflake turned unit up to ideal found fc temp at 5 degrees checked im and im did have ice that was not yet fully frozen im did fill and run as desighned advised cx to leave temp setting to at least ideal to have ice production water flow and unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 07/08/2022

"cx complaint, dent. replaced parts per prior diag. tested unit,unit working as designed, job is complete."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 07/08/2022

cx complaint is unit not working properly inpsected unit put into diagnsotics found f9e2 for drain error. also unit squeaks i ran unit it does heat and tumbl. drain hose isnt kinked or pinched will need drain pump and pulley i quoted cx and they will think about it

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Purcellville, Virginia 20132

Ezra M.

Job Details: 07/08/2022

installed new ref door gaskets

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Baltimore, Maryland 21210

Shane M.

Job Details: 07/08/2022

"cx complaint the unit isnt working. found unit cycles then when comes to cooling. NO COOL 120v to compressor, compressor hot to touch. no cool on evap tray SDPICS. seal system work needed. cx will be buying a new unit. cx paid svc by card."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Louisa, Virginia 23093

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit not powering on. Confirmed 120 volts ac to control, control not powering on. Replaced control with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB5

Near Berlin, Maryland 21811

Frederick R.

Job Details: 07/08/2022

Installed knobs on unit per prior diagnosis. Unit is now repaird. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Derwood, Maryland 20855

Justin S.

Job Details: 07/08/2022

cx says he defrosted the unit for a week but there is ice building back up on the refrigerator evaporator. melted the ice enough to replace the refrigerator evaporator fan no corrosion. replaced the control also. all thermistors show passing. both evaporator fans are blowing good. found top drawer in the freezer has fallen down on the right side because the tab on the drawer is broken free. cx is going to defrost the unit the rest of the way. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, Maryland 21157

Brian R.

Job Details: 07/08/2022

cx said after last service and repair they get 1 ice cube at all. took temp readings first of 9 in Freezer and 38 in FF and 16 through Ice Maker. you can hear fan hit all 3 speeds. pulled upper cover and found fill tube frozen. turned temps down some in freezer and up some in FF to comp temps some. tested and checked and went over unit with cx. ran unit through tests and ice maker filled and ran as it should. advised cx to give unit a few hours and they should start to see ice. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Silver Spring, Maryland 20903

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not lighting. I tested teh unit and found the unit is not lighting. is getting 120. I looked at the ign module and is good. I can see from the back the red wire on the switch harness is chewed up. I found mice dropping and the wire has been cut by the mice. Unit needs exterminator and switch harness. Do not schedule until exterminator receipt has been recieved. Ordering switch harness; ordrng 1 W10836473 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 07/08/2022

cx complaint unit is making noise.inspected unit and could confirm a slight sound.will order insulation to try and damp sound coming out of back.will also use slleves on return visit W11553819 1 tribles and 10 whrilpool wisebale; ordrng 1 W11553819 (insulation)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Millsboro, Delaware 19966

Michael E.

Job Details: 07/08/2022

"Replaced the rollers, idler pulley and drive belt as per previous diagnposis. Tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Waterford, Virginia 20197

Ezra M.

Job Details: 07/08/2022

"installed ice door, ice maker and ice box fan, unit checks ok"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Ayden, North Carolina 28513

Ronnie B.

Job Details: 07/08/2022

"removed and replaced door, installed nameplate, heated gasket for proper seal, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Fruitland, Maryland 21826

Frederick R.

Job Details: 07/08/2022

CX complaint is no cool. Upon arrival I checked pressures from prior SS work. Low side was in a 10in vac and high side was at 100. Compressor ws really hot and making a funny noise. Pulled evap cover and found frost patter only to 2nd rung and no sign of leaks. Replaced compressor and installed coupler and replaced UV drier. Pressure tested with nitrogen and no signs of visible leaks. Vac'd unit down to 30 in for 15mins. After closing gauges vac held. Filled unit with 5oz of R134a. Low side pressure held steady at about 4psi after equalizing. Checked evap with 15 mins and had a full frost pattern. Pressure was still at 4psi. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Sterling, Virginia 20164

Carl R.

Job Details: 07/08/2022

"SR#7734068475. Inspected unit and seen thT the tube is working normal, but more than normal vibrating sound is noticeable. Pushed on basket and struts allows the basket to return. In Norma position with out slack. Balance ring seams to be allowing basket to have more wobble than normal. Checked basket bolt, bolt os tight. Needs balance ring, will use struts if needed.; ordrng 1 W11094300 (Tube ring)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near McLean, Virginia 22101

Jason A.

Job Details: 07/08/2022

CX complaint MW door errors when trying to heat. Check door components per video & TSPW11493384. Door falls when set to 30 to 45 degrees & springs in hinges are weak. Not enough force to engage door switches. Called techline SR: 7734062509 RivetGunKit > JJ; ordrng 1 RivetGunKit (RivetGunKit) and 1 WPW10128850 (arm incl busing & rivet) and 1 W11449277 (harness incl switches) and 1 W11325786 (MW apl mgr)

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 07/08/2022

"CX complaint unit doesn't start and shows an error. Unable to run service diag mode, tried over 10 times and the control didn't respond. Started a cycle, the unit immadiately showed F9E2 error. The unit is staked in a small space and a 2nd thech is needed. Ordering water level sensor W11527199, drain pump W11516811 and control board W11527562. Please schedule return with **2 TECH**; ordrng 1 W11527199 (water level sensor) and 1 W11516811 (drain pump) and 1 W11527562 (control board) and 1 2nd tech"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 07/08/2022

cx complaint is freezer not cold inspected unit and found the freezer evap heavily overfrosted will need new thermistor and/or fan/w harness 2 count for defrost; ordrng 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, Maryland 21842

Andrew W.

Job Details: 07/08/2022

2nd tech helper

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, Delaware 19958

Andrew W.

Job Details: 07/08/2022

cx complaint is unit making squeeling sound from basket. tested and inspected and verified complaint. checked unit for error codes and found none. ran a test cycle and heard the sound. checked under the unit and found gear case oil leaking onto the splutch. ordering gearcase and drive hub. returning with acuator and splutch. rescheduled for 7/15/22 am request.; ordrng 1 W11454372 (gearcase) and 1 W10528947 (drive hub kit)

We serviced a

MAYTAG DRYER

Model MED6500FW1

Near Fairfax, Virginia 22030

Richard B.

Job Details: 07/08/2022

"CX complant. Dryer screaches . Prior diagnosis found possibally needs ideler pully . Found pully no longer spins freely, Treated pully shaft with abrasive compound to remove debris and installed new pully tested unit by running and pully spins freely now, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Finksburg, Maryland 21048

Brian R.

Job Details: 07/08/2022

cx complaint is with unit and it not running or shifting right. found actuator blown out. replaced part as tested unit again and now unit checks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY09

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 07/08/2022

cx complaint is gsaket is dmaged inpsected unit and found the FREEZER gasket is torn ordering new gasket; ordrng 1 W10571967 (frz door gasket (gr))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fremont, North Carolina 27830

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit not making ice. checked unit and ice maker has ice in mold. Attempted to harvest, bail arm moved about an ince and stopped. Ice maker cannot find home position and needs replacement.; ordrng 1 W11455232 (ice maker)"

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455DS00

Near Baltimore, Maryland 21209

Shane M.

Job Details: 07/08/2022

cx complaint start button is broken. can confirmed cx paid in full by check # 6692 $297.40 ordering push button w button holder; ordrng 1 W11116990 and 1 W11086664

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 07/08/2022

replaced emitter boards icemaker is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 07/08/2022

cx compalitn iswhen getting ice it goes all over floor inspected unit verified 120v to unit. also temps are correct bin is full of ice. tested ice chute/separator it works as designed i explained to cx he has to hold cup closer to door of chute to prevent ice from falling on the floor otherwise unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Salisbury, Maryland 21801

Frederick R.

Job Details: 07/08/2022

CX complaint is no cool. Inspected/tested and verified complaint.. Ran test 38 and ramped compressor up to 100 and got wat reading of 97. Cut into compressor stub and found unit was completely out of refrigerant so the issue is a leak not just a bad compressor. Installed coupler and drier. Vac'd unit down to 30in for 15mins. Vac held. Filled unit with 4.75oz or R134a. Ordering COndenser and returning with compressor. Please reschedule asap 3 ct SS.; ordrng 1 W10865728 (condenser) and 2 W11506635 (coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 07/08/2022

"Cc tbhe unitnot cooling, evedrything running.. set to -5 and 33 degrees.. unit not cooling well/ poorly.. needs compressor, uv drier and coupler. may have leak in system..; ordrng 1 2ct (2ct) and 1 W10832994 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Arlington, Virginia 22207

Jason A.

Job Details: 07/08/2022

"CX complaint FRIGE ice forms & water leaks from RC base. Cleared all ice & blew through drain hole with steam gun. Poured hot water & it drains completely, Replaced evap cover & control. Compressor started up. Set for max cold & ice > JJ"

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBS208SSS04

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not turning on the lower oven and the top broiler is not turining on. I tested the unit and found the top broiler only half is working. I pulled unit out and found the unit had a bad lower fuse. Unit needs new fuse. the customer had a new broiler from the last time we worked on. so i installed it and now the top oven is good. ORdering TCO. Owes 110 onn return.; ordrng 1 WP8304452 (fuse-thrml 113.67)

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ00

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/08/2022

"cx complaint unit not making ice and no water. upon arrival checked temps, fc at 0, rc at 38, checked icemaker, icemaker would not harvest, unit has decent water pressure, checked valve, valve is defective, ordering valve and icemaker to complete repair.; (created new UIS, deleted prior attachment to UisID 415302), ordrng 1 WPW10279866 (valve) and 1 WPW10238100 (valve-inlt) and 1 W11542654 (icemaker)"

We serviced a

KITCHENAID RANGE

Model KGSS907SBL02

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/08/2022

GOT HERE CX states that call was done by somebody else already

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/08/2022

CX complaint about unit's gas not shutting off on lf burner found an issue with stems they have to be side ways to shut pass of gas need asm for lh side; ordrng 1 W11320017 (valve manifold lh)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS02

Near Hanover, Maryland 21076

Alexander D.

Job Details: 07/08/2022

"cx complaint unit not cooling properly, warm in rc and ice cream in fz soft. inspected unit and verified complaint. rc 63, fz 28, rc evap overfrosted a little, soft snow not hard ice. found evap thermistor not reading correctly but also have signs of SS leak at evap. serial# outside range listed in service pointer to cover parts and labor of SS repair. SS parts covered by entitlements. evap asm from service pointer not in stock but evap and rc harness are in stock seperately. ordering evap, harness, compressor and uv dye drier. cx to defrost unit 2 days before return visit. called office and scheduled 3ct SS repair for 7/12. quoted 661.51 for service call, labor and evap harness. cx paid 161.51 with check#312 and will owe 500.00 labor on return visit.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (uv dye drier) and 1 W11492867 (ff evap)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Laurel, Delaware 19956

Frederick R.

Job Details: 07/08/2022

"CX complaint is Wm bounces all over and wont drain properly. Inspected/tested unit and verified complaint. CX had drainhose 2ft down inside standpipe. Shortened drain house. Unit worked goot other than spin which at that time the basket was bouncing all over the place. Ordering gearcase, spultch, belt, motor and suspensiuon. Cannot reschedule because this is Lowes contract and needs authorization. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Lake Frederick, Virginia 22630

Ezra M.

Job Details: 07/08/2022

"not cooling. unit has been unplugged for a week, plugged unit in, started cooling. then compressor and fan shut off after about 2 mins, stayed off for a few minutes and started again. compressor is warm, suction tube cool, and output tube getting hot. temps starting to drop, unit stopped cooling agian. ordering control and thermistor.; ordrng 1 W11572216 (control) and 1 WPW10384183 (thermistor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harbeson, Delaware 19951

Michael E.

Job Details: 07/08/2022

Replaced the drain hose as per previous diagnosis. Tested unit and it is npow working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 07/08/2022

helped lr

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fredericksburg, Virginia 22406

Thomas B.

Job Details: 07/08/2022

Took part out of box both bottom corners were bent inwards unit will need new panel reordering ; ordrng 1 W11416371 (Door panel)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit removed and replaced the adjuster arm tested unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit found lid locks then immediately unlocks the unit attempts to turn however doesn't move checked power 120 vac present at board only half is being sent off board ordering the control board and capacitor.; ordrng 1 W11513246 (Control) and 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Olney, Maryland 20832

Justin S.

Job Details: 07/08/2022

cx had the back of he unit off when i arrived. cx says the unit is not draining. found the unit does have some water in the tub. found a piece of metal in the drain pump. removed and tested. the unit is now draining good every time i test it. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lexington, Virginia 24450

Kyle A.

Job Details: 07/08/2022

Cx complaint of unit not completing cycle. Did confirm hot valve is reading open. Will need to return with inlet.; ordrng 1 W11210459 (Inlet valve)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/08/2022

2ndtech needed unit stacked called office to set return appt. to replace control; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 07/08/2022

"arrived and installed control board. restored power and found when the knob is turned all LEDs turn on and sensing begins flashing, unit would not run any functions. outlet is wired proeprly and control is getting 120vac. board is defective. put old board back in and it powered on properly. ran service cycle. unit shut off when it should have agitated. unit then powered back on and unlocked lid. ran cycle again. same thing happened. voltage at the board did not drop when power was lost. capacitor test fine. nothing visable damaged. called techline they advised replacing the board and harness. SR#7734064345. cx wants unit replaced, not fixed. gave him SR#. ordering parts. schedule when available.; ordrng 1 W11170317 (control board) and 1 W11448788 (harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, Virginia 22032

Richard B.

Job Details: 07/08/2022

"CX complant. Dishes not getting clean. Prior diagnosis found sump and control were needed. Installed both and tested unit. Good wash pressure , drains good good heat , No leaks, RB"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Alexandria, Virginia 22304

Christian C.

Job Details: 07/08/2022

"Installed control, lid lock, and harness. Tested unit issue still persists. When put in a drain and spin unit will spin for about 2 secs then give the E4 lid open error. Called techline SR#7734066786 tested control and lid lock all good. But does not detect lid is closed. Advised to order lid assembly and lid lock. Lid lock is not detecting magnet from lid.; ordrng 1 W11189136 (lid) and 1 W11371714 (lid lock)"

We serviced a

JENNAIR MICROWAVE

Model JMC2430WP01

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/08/2022

unit error f6 e8 error reset unit waited then tested no errors occured while working on range would heat water in a cup unit working as it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Eldersburg, Maryland 21784

Brian R.

Job Details: 07/08/2022

cx complaint is unit doesnt run or wash right and doesnt seem to dry like it did before. said she cleaned filter and unit started to act up. unit shows O-O-W and cx know. started a cycle and unit fills and motor pumps good and spray arms turn. canceled to drain ands opened door and you can feel heat.found code F7e1 ran through tests and turned heater on to check. turned heater on and it heated a bit then code came back. had steam when putting water on element. unit will need control replaced. went over quote and unit with cx.; ordrng 1 W11306302 (Control 228.52)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Baltimore, Maryland 21218

Shane M.

Job Details: 07/08/2022

called cx to be let in house and said everything good... sdpics of showing up

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Mount Holly Springs, Pennsylvania 17065

Drew B.

Job Details: 07/08/2022

"cx complaintt hat unit is not washing/drying well.. i found code dry fan motor failure f10e3 and checked connecrtions no issues and went through test seeminlgy okay.. the drain motor works and the dispencer opens, valve opens and fills with good psi.. after cycle complete. found unti will need the control and bring back sump being the fan motor is actually okay.. schd for tuesday; ordrng 1 W11410070 (motor 10@trb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 07/08/2022

cx complaint container has hole in it. confirmed complaint. verified model serial within warranty. swapped over container partss to new base. tested ice maker dispensing ice and working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/08/2022

"cx complaint unit not making ice and hasnt for months, arrived and found ice frozen in the mould and ice maker switch in off position. turned ice maker on and held test switch then unit twisted to eject ice and filled with water again. unit is working and appears to have been switched off mistakenly, cx said she didt know there was an off switch, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/08/2022

CX complaint about unit not cooling properly on RC checked temps on arrival CX had drop temp setting to 33*F checked temps and found 53* on top shelves 40*F on bottom unit overfrosting checked thermistors readings tests 1- 53* 3- 38* 23-59* 25-69* 33-14* temps readings are wrong from sensor test 59 fan running test 90 heater pulling 144 watts issue with evap also found svc pointer that talks about a control and ui replacement on thjis earlier bella models it will extend fan running time as well GAVE CX A QUOTE DECIDED TO CALL KA TO SEE IF THEY HELP WITH COST PAID FOR SVC CALL ONLY; ordrng 1 W11533213 (control elec kit)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 07/08/2022

"cx complaint of unit not turning on,checkedu nit to find terminal block melted replaced terminal block tested unit works as designed; ordrng 1 279318 (terminal wires) and 1 wp3397659 (block) and 1 wpw10281322 (connectors), used 1 279318 (terminal wires), 1 wp3397659 (block), and 1 wpw10281322 (connectors) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/08/2022

cx complaint unit not cooling properly found the fc evap cover in heavy frost 2x labob needed to defrost and thaw unit on return visit control thermistor and clip and harness needed.; ordrng 1 W11437914 (thermistor clip) and 1 W11581973 ( HARNS-WIRE)

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 07/08/2022

"Seen evidence on infestastion at door, informed cx we need exterminator recipet before returning; saved tckt"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Stafford, Virginia 22556

Tanner B.

Job Details: 07/08/2022

installed new control and IM. tested unit. job compolete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Kensington, Maryland 20895

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not latching. I found the striker is bad and the latch is not locking. REplace both striker and latch. Tested unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 07/08/2022

"Cx complaint icemaker in FC wouldn't produce ice. Inspected FC and found the water tube had debris inside preventing water to eneter icemaker. Removed ice build up and debris from tube. Jumped icemaker at T&H, harvested, and water entered icemaker. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/08/2022

unit not cooling in fridge section freezer fine check evap cover found frost build up on evap no cold air coming from tower also found bowed drip pan ordering pan kit and returning with the fan harness w11087438 labor under scode : S16360; ordrng 1 W11457241 (drain pan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hanover, Maryland 21076

Alexander D.

Job Details: 07/08/2022

cx complaint 3rd rack doesnt slide out easy. inspected unit and verified complaint. found left track came out of plastic mounting bracket. resecured track and tested. unit is now working properly.

We serviced a

KITCHENAID WASHER

Model KDTM354DSS4

Near Washington, District of Columbia 20015

Samuel R.

Job Details: 07/08/2022

cx complaint unit is not getting water.inspected unit and found unt getting water.ran service mode and got error codes f9e1 and f8e1.found sump motor to be bad and not pump water around.also during drain stage found drain to drain slowly.lines were good.unit will need a new drain pump and sump W10914557 11 tribles; ordrng 1 W10914557 (drain pump)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 07/08/2022

installed orifice holder than went to install manifold and the new one correct box but when trying to install the main connection for gas was larger than the manifold intake reordering manifold and also spark module right front and left front; ordrng 1 W11378578 (manifold) and 1 W11319687 (spark module)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fairfax Station, Virginia 22039

Robert W.

Job Details: 07/08/2022

CX Recived a letter for service pointer for element. Inspected unit and found the element has failed and has been leaking also found damage to drain hose has stress cracks proably from water leaking on hose. replaced element and ordering drain hose with clip.; ordrng 1 W11414944 (Drian hose) and 1 W11036159 (Drain hose) and 1 W11596052 (Clip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Manchester, Maryland 21102

Bernard M.

Job Details: 07/08/2022

"Replaced all parts per previous tech, restored power and compressor came on and the unit began to cool. Instructed cx to give 24 hrs before putting items in. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sykesville, Maryland 21784

Brian R.

Job Details: 07/08/2022

cx complaint is a code of FaE2 wax fan electric Problem shows at times and numbers and display does all kinds of things and doesnt want to work right when pressing settings. tested and checked unit. replaced control and UI and tested unit again. advised cx to run a few cycles and see how unit does now and call back if needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS08

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/08/2022

cx complaint unit loud to them and runs all the time explained the noise is normal and the unit is designed to run more than previous units.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 07/08/2022

"cx complaint of unit not dispecening water of ice cahed unit to find resivior frozen again ,found cold air spebing in around the foam of air tower,called techline spoke with Rob,was advise to put permagum around were i could feel air and that,also replaced fliter housing as well would fix problem tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 07/08/2022

installed heater confirmed water going into ice tray after replacing heater spoke with trade care and they are shipping the shelfs to customer

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 07/08/2022

"cx complaint unit displaying lf and making loud noise during spin cycle,unit diplayed f0e3 overload f8e1 lf , f2e1stuck key. cleared codes, drain hose about 20 inches down spout, secured drain to proper position. calibrated, tested, no loud noises during spin, no faults after test cycle. slider is good, unit working as designed. cx paid in full"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bailey, North Carolina 27807

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit not spinning out clothes. checked unit and found the following codes, f8-e1. Manually operated valves and cold water not opening to allow cold water flow with voltage present. Also unit not level. Leveled unit and removed and replaced water valves. Calibrated, tested, unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/08/2022

installed new console and upper rack parts . tested unit. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 07/08/2022

"replaced door, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 07/08/2022

"replace gearcase, washplate and valve, calibrated and tested, during calibration heard grinding, checked slider and wash basket, both checked good. come to find defective gearcase grinding, ordering gearcase, motor, and clutch to complete repair. left old parts with cx.; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754448 (clutch)"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW0

Near Columbia, Maryland 21044

Robert L.

Job Details: 07/08/2022

"cx complaint noise returned a week later, found same rumble type noise, removed drum and ran motor , smooth and quiet, swapped out pulley from old truck scrap parts, found 5/16 screw in base, found bulkhead had some play, reassembled, with top screww loose noise was faint once secured top noise gone, ran with load for ten minutes no noise, if noise returns need to remove back and put padding around bulk to secure, tested all ops, no charge prior 30"

We serviced a

MAYTAG DRYER

Model MED5700TQ0

Near Chesapeake, Virginia 23325

Anthony D.

Job Details: 07/08/2022

cx complaint unit not working no power checked unit verified 240 vac to dryer found door switch to be defective ordering door switch to complete repair; ordrng 1 WP3406107 (door switch)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Orange, Virginia 22960

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit lid strike/latch non functional, UI intermittently non responsive. Replaced lid latch and strike with pre-id'd parts, ordering UI.; ordrng 1 W11478526 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS1

Near Washington, District of Columbia 20015

Samuel R.

Job Details: 07/08/2022

cx complaint unit is not cleaning.inspecteed unti and found sump to be bad.also found upper rails to be rusting out.found a scode S22916 to covere parts and labor dealing with upper rails.cx paid in full.W11259785 100 tribles W11259786 89 tribles ; ordrng 1 W11259786 (rail) and 1 W11259785 (left rail)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bryans Road, Maryland 20616

Shawn D.

Job Details: 07/08/2022

arrived and cx denied service already fixed unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 07/08/2022

"cx complaint unit not cooling , checked unit found ice in freezer , defrosted ice and found heater wire not seated properly not allowing heater to run , reseated and tested all major componets everything checked good unit is running as designed"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS02

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 07/08/2022

replaced console linked to wifi and working

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Grasonville, Maryland 21638

Jonathon C.

Job Details: 07/08/2022

"cx complaint, rc evap frozen over. tested, inspected, verified complaint. during diag, tested all four thermistors. found RC Evap thermistor reading 550 ohms at control. went to thermistor and found it reading 330 ohms. replaced thermistor and homed at the control. reading 4ohms after install (not to temp yet but definetly in range.) job is complete. spoke to JR at WTL to report findings. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/08/2022

installed drain pump and lower harness.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 07/08/2022

unabl to locate unit. likely returned for credit.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near New Freedom, Pennsylvania 17349

Bernard M.

Job Details: 07/08/2022

"Attempted to replace part and found the unit mounted inside cabinetry. The bottom trim piece needs removed so when the mounting screws come out the unit could possibly come out of bottom clips. Informed cx to contact contractor to have trim removed and or the entire unit. The unit is pushed back far enough to where you're unable to remove conrol panel because its up against bottom of cabinet. If contractor doesn't remove unit, repair will need 2 tech to safely remove unit from space. Cabinetry is tight all around unit. Cx will contact office when contractor comes out fixes problem; snapped 5 QuickPics"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 07/08/2022

replaced parts ordered.tested unit and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stewartstown, Pennsylvania 17363

Bernard M.

Job Details: 07/08/2022

"Cx complaint unit makes noise when agitating. Ran test and found when agitating counter clockwise, unit makes rubbing sound. Inspected underneath unit and found the belt not fully centered on the motor spindle. Removed belt and insured of no damage, placed back on and ran test cycle. Unit no longer makes noise. Unit checks good"

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