Service History 1037 - VIA Appliance

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 07/08/2022

"Cx complaint, all cooktop burners take a long time to cook-boil water, found all flames low. Called tech line and spoke Anthony to document findings REF # 7734062664. Advised to test the incoming gas pressure, required minimum 10' maximum 14' also ordering regulator Incase needed, advised cx she will be called to schedule a return visit, cx agreed.; ordrng 1 W11087445 (Gas Pressure Regulator) and 1 GasPressureTester (Gas Pressure Tester)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/08/2022

Inspected the unit. Found that the cx is saying that the Dryer has long Dry Times. I then started the Dryer. Checked the Dryer Vent with my Meter. Poor Drying . Checked the Vent out side of the house. Vent on the out side is completely blocked. Advised that the cx gets a certified Vent Cleaning Company. Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Arlington, Virginia 22206

David J.

Job Details: 07/08/2022

Cx complaint water leaking in fridge. Inspected unit and found ice piled up in left bottom corner of freezer. Checked fill tune going to ice maker and found it was not all the way into ice maker. Adjusted fill tube. And tested Ive maker and made sure it did not leak. Cleaned freezer compartment of all old ice build up. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bel Air, Maryland 21015

Neil H.

Job Details: 07/08/2022

cx complaint fc has ice at the top of the fc gasket has gap heated gasket and now sealing completely.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22310

Emmanuel R.

Job Details: 07/08/2022

"Cs unit doesnt work properly, found codes f1e1 acu faulire, Fae1 dispenser electrical fault, fae2 vent motor, f8e2 inlet water electrical fault , f9e2 drain motor electrical fault. Checked connections ok, rans test cycle. Unit is having a control issue, replaced control and retested. two codes came back fae2 vent motor and f8e2 inlet water valve. Ordering inlet water valve and vent motor to resolve issue.; ordrng 1 W11414073 (vent assy) and 1 W11545539 (vent gasket) and 1 W11434044 (inlet water valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Richmond, Virginia 23227

Gill G.

Job Details: 07/08/2022

cx complaint: unit is not draining. stored fault code F9E1(not draining) F9E2(drain motor electrical problem) found debris in drain pump that may have been binding impeller. removed debris. ran test cycle and found weak drain pump. replaced drain pump. replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed. collected for service call and labor.; used 1 w11537778 (heating element) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ESO

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 07/08/2022

Cx complaint that the unit's oven and RR burner are not working. I inspected the unit and confirmed the complaint. I found the unit's RR switch and element are getting 243v but the element has a break. The bake element is getting 242v during the bake cycle but the bake element has damage as well. The unit will need a bake element and RR cooktop element. The cx does not want to fix the unit. I collected the service call fee by CC.; ordrng 1 W11171119 (RR element 163.18)

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Brandywine, Maryland 20613

Shane B.

Job Details: 07/08/2022

"cx complaint is the unit not washing. i checked for codes and found F2E1 stuck key, F6E1 low water. cleared codes, ran service cycle. unit filled, wash motor did not run. inspected control and found the connector to wash motor not plugged in all the way. once i pushed it in the wash motor started running. unit completed cycle. cx paid service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Springfield, Virginia 22151

Christian C.

Job Details: 07/08/2022

Installed console and ui. Tested unit no errors. Ran through service cycle no issues. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, Virginia 23669

Justin W.

Job Details: 07/08/2022

arrived to find no answer at door. called cx using vonage app. was informed cx was picking up daughter from norfolk airport and she was running late. when i advised i would not be able to return today cx informed me he was heading back. i informed him i could wait till 9:10. called office and documented what i was informed. called office and had Lauren call cx around 8:50. advised went straight to voicemail. waited till 9:10 before moving on. Blue arrived at 9:04 replaced motor and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/08/2022

"tested unit found unit had no stored codes , unit is functioning as it was designed unit runs through cycle flawlessly"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, Virginia 23228

Gill G.

Job Details: 07/08/2022

replaced heating element. tested. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/08/2022

All the new led module didn't fit in the liner holes. I had to trim the plastic on the back of all of them by using a blade. Installed all the modules and all the lights worked ok

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Richmond, Virginia 23224

John P.

Job Details: 07/08/2022

CX complaint unit not working checked unit found shift actuator separated from cam per pointer replaced actuator calibrated tested working as designed

We serviced a

JENN-AIR COOKTOP

Model JGD3536BS00

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/08/2022

"Replaced parts, all the burners tested ok. Collected $155"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Rockville, Maryland 20853

Roberto I.

Job Details: 07/08/2022

"CX complaint Fc too cold, Rc too warm.Temp check with thermocouple showed 22F in the Fc and 42F in the Rc. Compressor running, evap fan not running. Removed evap cover, frost pattern good. At one point the evap fan started and after aliitle while it stopped again. Ordering evap fan W11369036 and control just in case W11446726.; ordrng 1 W11369036 (evap fan) and 1 W11446726 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Brandywine, Maryland 20613

Shane B.

Job Details: 07/08/2022

installed ordered part. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint that fridge is not cold enough. confirmed complaint. fridge was at 40 degrees f at variousl locations. removed evap cover, thermister reading at 36 degrees on evaporator. proper reading but not secured tightly. Adjusted temp for customer and unit now working properly. Unit was slightly out of range. Unit should return to proper temperatures within an hour or so."

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near Oakton, Virginia 22124

Richard B.

Job Details: 07/08/2022

"CX complant, Microwave shuts off after a few seconds. Prior diagnosis found acu was needed. Installed new ACU and tested unit by heating water in a cup. Working as designed. Job completed, RB ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, Virginia 23220

John P.

Job Details: 07/08/2022

"CX complaint unit not making ice check unit found ice maker switch in the off position pictorial diagram is incorrect. Switched switch to on position, pressed test button ice maker cycled and filled on its own"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Greenbelt, Maryland 20770

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not filling with enough water. The customer showed the setting of heavy and the unit is not filling hig. I explainde that the unit is energy saving and water saving that it will not fill with higher levels of water if is not on bulky items or deep water wash. Also i tested the unit and found the hot water on cold and cold on hot. swap the hoses and not error codes. Completed a test cycle and ran test on deep water. And the unit filled with water and customer said that tahat was better. But i riminded him that the unit will not fill with a lot of water so even on deep water the unit may not god over the cloth. I also showed him how to load the unit. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HBS04

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/08/2022

"tested unit found unit ff defrost heater was not properly seated and melted cover and evap cover, ordered needed parts to fix; ordrng 1 WPW10387382 (cover-evap) and 1 W11567493 (heater) and 1 WPW10440266 (cover)"

We serviced a

JENN-AIR RANGE

Model JDS1750FS0

Near Murrells Inlet, South Carolina 29576

Jason T.

Job Details: 07/08/2022

"CX complaint, oven will not stay at any set temperature bake or convection, user interface keypad intermittent keypad response during factory diagnostic keypad test, F2-E1 error code (stuck key) Also found the left front surface knob center sleeve not aligned properly with the knob, knob will not turn to operate the cooktop burners. Advised customer parts are on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10505764 (LF knob) and 1 W10779716 (Bake Element) and 1 W11295990 (Control) and 1 W11039015 (UI panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 07/08/2022

"installed new freezer door, verified no scratches or dents."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Culpeper, Virginia 22701

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit letting water in cold water line even when unit off. Found cold water valve solenoid not closing. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 07/08/2022

Installed control and lock and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near York, Pennsylvania 17408

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unti would not drain . I found that Technical Service Pointer #: W11482561B the drain pump (W11412291) needs to be replaced. I found the chopper assembly broken causing the currant pump to burn out. I also found that Per Technical Service Pointer #: W11540964 , the heating element (W11537778) will need to be replaced as well. I have disconnected the power supply and the breaker is powered off. I have advised CX to not turn the power back on until instructed to do so by the returning tech after repair is completed. I ahve set a return date for 7/15 , both parts are avalible.; ordrng 1 W11537778 (heating element 100 @ tribs) and 1 W11412291 (drain pump 83 @ tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Surfside Beach, South Carolina 29575

Jason T.

Job Details: 07/08/2022

"Cx complaint, water leaks from the bottom left front corner of the tub. Ran factory diagnostic test found water dripping from the door panel, also dispenser did not open during factory diagnostic test. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11416460 (Vent Wax Motor) and 1 W11412300 (Dispenser assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22305

David J.

Job Details: 07/08/2022

FA-E2 vent wax motor Cx complaint unit not washing. Cx had somebody else from another company come out. Not sure if they did anything. Inspected unit and found one error code above. Erased code and ran cycle for 10 minutes. After canceling I had another FA-E2 code. Ordering part for repair. ; ordrng 1 W11414073 (Vent wax motor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, Virginia 22556

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit found element cracked removed and replaced the heating element tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Chestertown, Maryland 21620

Alexander W.

Job Details: 07/08/2022

Cx stated unit is too cold tested inspected and verified cx complaint found temp sensor reading 1168 ohms at room temp gave cx quote for new temp sensor cx accepted quote installed from pre-id parts tested unit unit is working as designed job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, Virginia 23221

John P.

Job Details: 07/08/2022

10-29-18-4CX complaint unit randomly beeps and doesn't finish cycle. Checked unit found unit randomly vapor locking and not finishing cycle.; ordrng 1 W11416362 (Sump) and 1 W11410066 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of unit intermittently leaking. confirmed complaint, found water spraying on door from lower wash arm with something wrapped around its base restricting its movement. cleared and unit it now spinning properly and no longer leaking."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Bowie, Maryland 20715

Eric W.

Job Details: 07/08/2022

installed new parts cx will watch unit

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of burnt up terminal block. confirmed complaint. terminal block is burnt up, harness and cord wiring melted. spoke with Kelly at safety whos said all is covered. issue seems to be due to a loose factory bolt at terminal. ordering cord.; ordrng 1 PT600L (cord-power)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Windsor, Virginia 23487

Chris B.

Job Details: 07/08/2022

replaced ui tested unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Wyndham, Virginia 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint that mw door will not shut. confirmed complaint. mw door will not shut. adjust hinges to allow door to shut. also adjusted how the unit is mounted into cabinet, as the hinges were making contact improperly. unit now closing properly. displayed proper closure to cx. cx agrees. unit is now fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Surfside Beach, South Carolina 29575

Jason T.

Job Details: 07/08/2022

"Cx complaint, not cooling-freezing properly, tested the sealed system and found unit low on charge, amp draw tested at .06 indicating compressor not pumping properly. Advised customer service dispatch was not sent as in warranty, repair estimate total : $718.58 cx declined the repair, charging for the service call only : $120.00 (paid in full credit card Ref # 4462274446 customer is contacting Whirlpool for a parts and labor authorization.; ordrng 1 W11480526 (Compressor kit) and 1 W11506635 (Coupler) and 1 2count (2 count)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Glen Allen, Virginia 23060

Gill G.

Job Details: 07/08/2022

verified cx complaint of thermal event at terminal block. found nuts not tightened at installation. replaced terminal block and removed charred wires. tested. unit is working as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX335HPS00

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 07/08/2022

cx complaint unit pump makes noise and will produce very low amount of ice.inspected unit and could confirm cx complAINT.found a serive pointer W11623132 explaint the exact issue cx is going through.unt will need a need a new circulation pump W11542867 special order; ordrng 1 W11542867 (recirculation pump)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 07/08/2022

"cx complaint the unit is making alot of noise during the spin cycle. checked the unit and found that the belt was creating markings on the splutch and also the gearcase is leaking oil on to the belt, splutch, etc. unit will need a new gearcase to resoble the issue. repalced the splutch and belt for the time being to help with the belt noises while we wait on the gearcase. gearcase is fbo.; ordrng 1 w10721967 (splutch) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glen Allen, Virginia 23060

Gill G.

Job Details: 07/08/2022

"cx complaint: unit is leaking gas. found gas off to unit. found bezels had heated up enough to melt stainless covering off plastic. inspected unit and found no evidence of damage to wire harness or valves on manifold. flash fire in burner box did not cause damage. checked all manifold connections for leaks. none found. tested unit and found it is fully functional. suspect that something containing oil boiled over and extinguished burner flame. gas entered burner box and when ignitor sparked the gas flashed and ignited oil residue on cookop knobs and resulted in a fire. cx stated that he heard the ignitors clicking prior to the fire starting. called safety to document, spoke with Dominique SR#7733959159. advised to replace bezels. scheduled return visit.; ordrng 5 W11240529 (bezel-knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz03

Near Fairfax, Virginia 22031

Richard B.

Job Details: 07/08/2022

"CX complant, Water showing on door gasket for freezer, And freezer bin broken Inspected unit and found freezer bin broken , Found freezer rails not pulling door closed good enough. Ordering rivet gun and rivets so basket assembly gan be secured to new rails. Ordering freezer top basket as it is defective and front dosent stay attached. Leaned unit back and increased door closing but will still need rails, Further work needed, RB; ordrng 1 WPW10493169 (freezer bin) and 1 rivetgun (rivet gun)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fairfax, Virginia 22033

Richard B.

Job Details: 07/08/2022

"CX complant. Wires showing on left side of fridge and white showing on both sides of fridge. Inspected unit and found area of cx concern is normal. White pieces showing are the door closers , Wires showing is the wire bundle and the water lines for water dispensing through the door . CX thinks these should be covered better because pics online dont show this . Instructed CX on filter changing routine as well as how to adjust temps and dispense ice and water . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/08/2022

"Installed the Compressor, Drier & Coupler. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. ); used 1 4387444 ( Evaporator Repair kit) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/08/2022

Inspected the Compressor Section. Found that there is already a coupler & Drier installed. Checked the pressures on the unit. I'm getting 1 Bar on the Low side & 125 Psi on the high side. Checked the Drier. Drier is cold. Pulled Vacuum on the unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 07/08/2022

"cx complaint no cool and no ice, upon arrival checked temps, fc at -4.4 degrees, rc at 41 degrees, tested icemaker, icemaker wires not seated properly, reseated wires to icemaker, tested, icemaker is good and called for water, unit is within range of service pointer #W11450890 stating to replace ui and acu. ordering both parts to complete repair.; ordrng 1 W11533211 (control) and 1 W11262313 (panel-ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 07/08/2022

cx complaint: unit will not start a cycle. no stored fault codes. ran diagnostic test cycle and found unit is fully functional and working as designed. started a cycle for cx to demonstrate it is working.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wilmington, Delaware 19809

Taylor F.

Job Details: 07/08/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM constantly cycling and never calling for water. IM never stops turning like it lost home position. Called the office and pulling one for office stock. Rescheduled for 7/21/22.; ordrng 1 W11556926 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 07/08/2022

Cx compalint is low ice production. Tested inspected and verifed complaint. Found the IM working as designed and just couldnt keep up with the demand for ice the cx had. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/08/2022

"CX complaint, will not wash or dry the dishes properly, brand factory diagnostic test no error codes found. Tested all wiring and circuits found 120 vac connector at the motor backed out of the harness connection. Repaired the loose connection and verified vac voltage to the motor, ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Rehoboth Beach, Delaware 19971

Andrew W.

Job Details: 07/08/2022

"Cx complaint is ice maker not making ice. tested and verified complaint. cx had recently installed new filter and it was stuck and building up pressure. per service pointer on this model the water dispenser shows high pressure and no water flow. tested and verified this issue. followed troubleshooting directions and removed filter and reinstalled it correctly. water pressure went back to normal and water flowed from dispenser as it should. informed cx on water filter housing being slightly off centered and could be why it wasnt seated properly. cx stated they were fine with it as it was. tested water fill for ice maker and water filled the ice tray to start ice harvest. unit is working as designed, job complete. Cx paid for $120 service call by cc."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Perry Hall, Maryland 21128

Andrew H.

Job Details: 07/08/2022

"Replaced compressor, dryer, coupler and RC Evap due to RC Evap leak. I added zip ties to the RC Evap to hold it in place. I pulled unit into a 30-in vacuum and filled to 5.50oz. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chester Gap, Virginia 22623

Daniel J.

Job Details: 07/08/2022

clothing wet at end of cycle inspected and replaced slider grease found in rotor cleared errors for stuck rotor and overload calibrated diag no errors after but found vertical movement in gearcase ordering gear case and rotor; ordrng 1 W11449841 (gearcase) and 1 W10915701 (rotor)

We serviced a

MAYTAG FREEZER

Model KFIS29PBMS00

Near Bowie, Maryland 20715

Eric W.

Job Details: 07/08/2022

icx complant of not making ice inspected unit e2 erro not moveing unit will fill installed new icemaker and refilled unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 07/08/2022

"CX complaint: dripping from water dispenser, ice forming in FC, and gasket gap. Tested and verified cokmplaint. I tested dispenser but did not get any drips. Flipper mullion is gathering condensate which is running down and into FC. I heated and reshaped FC gasket. On return visit, replace flipper mullion and test before replacing control. Test dispenser again to verify that it is still not dripping. If FC gasket does not hold shape it may need to be replaced. Also, lean unit back a little by lowering legs to get easier close on FC door. Marking FC gasket and spigot for return just in case. Ordering flipper mullion and control (just in case). Scheduled next visit for 7/15 any time after 10am. CX would prefer ME for return visit.; ordrng 1 WPW10624450 (rail-mulln) and 1 W11035836 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/08/2022

"Cx complaint filter stuck.Unable to remove filter, the cap was warped and snapped off the filter every time I attempted to turn it. Used channellock to remove the filter but I was unable to install the new filter. something is wrong with the filter housing too. Ordering filter cap W11220375. Pre id filter housing to be used on return. Return visit 7/12/22; ordrng 1 W11220375 (cap)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 07/08/2022

"CX complaint oven light always on.Confirmed complaint, oven light doesn't turn off. Removed side panel and back cover, found bad door switch. Replaced part using pre id, unit tested ok"

We serviced a

KITCHENAID FREEZER

Model KBFN506EPA00

Near Rockville, Maryland 20852

Roberto I.

Job Details: 07/08/2022

"CX complaint temp too warm and no ice.Temp check with thermocouple showed 19F in the Fc and 43F in the Rc. Compressor and all 3 fans running ok. Removed Rc evap cover and reconnecteed UI and ran test 10. The evaporator made incomplete frost pattern. Unit needs sealed system repair. No signs of leaks around compressor and condenser, on Rc evap or on the Fc evap drip pan. Ordering compressor W10276644, UV drier W10143759, Fc evap W10915406, Rc evap W11553229, 3 way valve W10545670 and water filter EDR3RXD1 (cx asked for new water filter). Collected $187.47. Balance due $1,600. **SEALED SYSTEM TECH**, **2nd TECH** and **4 COUNTS**; ordrng 1 W10276644 (compressor) and 1 W10143759 (UV drier) and 1 W10915406 (Fc evaporator) and 1 W11553229 (Rc evaporator) and 1 W10545670 (3 way valve) and 1 EDR3RXD1 (water filter) and 1 sealed system tech and 1 2nd tech and 1 4 counts"

We serviced a

MAYTAG DISHWASHER

Model KUDE60FXSS5

Near Monrovia, Maryland 21770

Ricky E.

Job Details: 07/08/2022

"installed parts and verified operation, unit xks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Pikesville, Maryland 21208

Keith H.

Job Details: 07/08/2022

cx complaint is scratch on door was pointed oiut last appt but they were told thats not what service call was for. ordeirn new door still covered within 30days of purchase; ordrng 1 13107887BQ (dor-fip bl) and 1 W11223753 (nameplate)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near ,

Michael E.

Job Details: 07/08/2022

"SR7734067750 CX complaint: vent asssembly still leaking when door open. T ested and verified complaint. We have previously replaced the vent assembly, vent gasket and door panel. Called WPTL and was advised to replace door panel and to document pics of the inside of door, vent assembly on inner and outer panels. TL asked me to download the pictures of vent assembly onto service matters. Door panel sent was not the correct part. ordering correct door panel. Cannot reschedule due to SO part; ordrng 1 W11416788 (door panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Fredericksburg, Virginia 22406

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Richmond, Virginia 23238

Jerod R.

Job Details: 07/08/2022

tested unit found both upper hinges have alot of movement do to larger holes in hinge ordered hinge; ordrng 1 W11027247 (hinge-door) and 1 W11027248 (hinge-door) and 4 W11126052 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, Maryland 20706

Mitchell H.

Job Details: 07/08/2022

cx complaint unit is not cooling at all. inspected unit and found compressor locked up. ordering SS parts 2 ct on return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 07/08/2022

"7733577094came out and found a owi sensor out of range. repalced and tested unit. also found that the voltage dropped out from the unit and was able to get a photo of it on my pohone. advsied cx that the unit is dropping voltage out on a load. therefore, the unit is shutting down intermittenly everytime this happens. advised cx to contact an electrician.cx agreed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/08/2022

"CX complaint, log grounding noise during wash cycle, found gear case oil had leaked out also stripped the cam hub sleeve assembly, pics on SD. Ordering parts to complete to repair, CX will be called to schedule a return visit, cx agreed.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam kit) and 1 2count (2 count), used 1 W10721967 (Cam kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Mechanicsville, Virginia 23111

Gill G.

Job Details: 07/08/2022

verified cx complaint of crack in liner. cx dropped item from top shelf to the bottom of the fresh food cabinet. cabinet cracked. sealed 1 inch crack with silicone sealant.; used 1 482338 (silicone sealant) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 07/08/2022

"cx complaint is the unit not running some times. cx said he will put it on the cycle he wants and press start and nothing happens, like the unit is dead. other times it runs fine. i found no saved codes, ran service cycle. unit worked properly. tried starting a normal cycle and unit did not run. no codes. outlet is wired properly and supplying 120vac. replaced control with preIded part. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Weather, Virginia 20135

Ezra M.

Job Details: 07/08/2022

"installed new control and valves, tested and calibrated unit. working properly, no errors"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, Virginia 23236

John P.

Job Details: 07/08/2022

Installed control and suspension calibrated tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model GHW9300PW4

Near Little River, South Carolina 29566

Jason T.

Job Details: 07/08/2022

"Arrived on site, per CX request to cancel the service call."

We serviced a

JENNAIR RANGE

Model JJW9630DDS

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/08/2022

oven lower door not connected on latch remounted on latch but hinges not keeping the door closed or enagaging the oven latch ordering latch kit cx owes 110 on return; ordrng 1 12002489 (hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Midlothian, Virginia 23112

John P.

Job Details: 07/08/2022

"CX complaint unit not making ice, CX stated can take up to 4 days to fill bin, did advise can take up to 72hrs to fill bin depending on use. Can hear noise coming from icemaker motor while cycling. ordering icemaker. Temps in fr 3 degrees ff 38.; ordrng 1 W11546935 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Broadlands, Virginia 20148

Carl R.

Job Details: 07/08/2022

Low Ice Production and leaking water at the bottom inside under the bins - Bottom Freezer. House has low water pressure. Found water freezing under refrigerator evap and and lower crisp. Replaced drained tube and removed water and ice.

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Sandston, Virginia 23150

Gill G.

Job Details: 07/08/2022

cx complaint: unit is not finishing cycles and can be unresponsive. found unresponsive control. verified 120 vac to control. ordered control.; ordrng 1 W11162436 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Midlothian, Virginia 23113

Jerod R.

Job Details: 07/08/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Laurel, Maryland 20723

Robert L.

Job Details: 07/08/2022

"cx complaint left over heating food, right oven, not always coming on, left oven possible stuck relay, and while testing was under temp mostly, called techine, they said oven sensors and control, ordering additonal set of sensor and control, will nedd 2 of each for repair(will use pre-id on return), will need 2 techs 48in commercial range; ordrng 1 W10859573 (sensor) and 1 W11398684 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model IT18DKXRQ0

Near Powhatan, Virginia 23139

Jerod R.

Job Details: 07/08/2022

replaced faluty lower hinge unit is now fully functional and working as designed

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Abingdon, Maryland 21009

Neil H.

Job Details: 07/08/2022

cx complaint outter glass shattered replaced the outter door unit good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/08/2022

"CX complaint unit upper rack not staying in place, replaced adjuster tested working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mineral, Virginia 23117

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit not spinning out properly. Found suspension bent front left rod, replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB50X24HZ00

Near Bowie, Maryland 20721

Eric W.

Job Details: 07/08/2022

"went to rear of unit found dye under compressor installed new compressor and uvdryer coupler checked for leaks none found with soapy water; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZC3115DW01

Near Bowie, Maryland 20715

Eric W.

Job Details: 07/08/2022

cx complant of uhnit stoped cooling cx said since last visit inspected unit unit is working propelry making good frost pattern

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of low water level and not spinning properly. confirmed complaint. found loose suspension. even though unit is level, tub is riding front and right side, unit will need new suspension to hold the tub in the center. the computer needs a straight tub ro adjust to weight and water levels.; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Beltsville, Maryland 20705

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not washing and is saying loc on UI. I found the UI is locked. I unlocked the UI and the unit is now workking. The cx said they replace the latch and now the unit is latch is working. I unlock the UI and the unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near La Plata, Maryland 20646

Robert A.

Job Details: 07/08/2022

"I came to install the ordered parts, when I removed the slider I notice the magnet ring slid out of place again. I called WP techline to document this repeat issue. Techline had to check the gearcase shaft to make sure the slider is not getting stuck, the shaft is fine. Techline recommended reaching out to the parts provider concerning the part to see if this is a potential defective part. I installed an old slider from VS hoping it does not have the same issue. I installed the new slider, calibrated and tested the unit for the cx. The unit is working as designed"

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 07/08/2022

complaint oven not heating checked diag for faults none present tested broil comfirmed lighting tested bake with thermocoupler comfimed heating let oven heat to checked orifices used pick to try to clear no change no gas smell no lighting checked voltage 10.1 volts going to both sides of valve no gas smellordering valve 110 due on return; ordrng 1 W11239228 (gas valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/08/2022

replaced heater per service pointer w11540964 s code s17304 covers p&L

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Purcellville, Virginia 20132

Ezra M.

Job Details: 07/08/2022

"not drying clothes/no heat. found moisture senser harness not connected, and main wire harness at motor not installed properly, not sending voltage to heater when centrifigul switch engaged. reconnected both harnesses, verified secure, tested unit, heating normally."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Abingdon, Maryland 21009

Neil H.

Job Details: 07/08/2022

cx complaint unit not washing found faulty sump motor and f1 and f2 error unit fills but thats it ordering motor control and console.; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec) and 1 W11192369 (console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near York, Pennsylvania 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unit will not start a wash cycle. I was that the sump and motor has failed. I entered diag and found a F7E1 and a F4E3. I clearted codes and started a normal wash cycle. I found water entering the unit , but no motor movment. I quoted CX for the cost of the repair in the amount of $519.98. CX informed me that she will buy a new unit due to the cost of repair. I collected120.00 for service charges via credit card."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Brookeville, Maryland 20833

Justin S.

Job Details: 07/08/2022

cx says the unit didnt stay cooling for 24 hours. the unit was off when i arrived. -15psi in the low and high side when i hooked up the guages. turned the unit on and low side pressure -27psi and high side pressure is 30psi. .4aac from the compressor. unplugged and the pressures equilized quickly back to -15. no dye anywhere still. called tech support and spoke with a curt. file number provided from whirlpool says unit is being marked as nonreairable. says cx needs to talk to cx support

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Bumpass, Virginia

Eric F.

Job Details: 07/08/2022

"Installed parts, issue persists, found cabinet dented, called techline, techlinle determinted unit non repairable."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Ashburn, Virginia 20147

Carl R.

Job Details: 07/08/2022

"W13G211WPL1. Inspected unit and found that the smell is coming from the cam and actuator not connected. Replaced cam, actuator kits. Called whirlpool safety and replacement of parts have been done. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Milford, Delaware 19963

Frederick R.

Job Details: 07/08/2022

CX complaint is rust on door. Upon arrival I inspected the door and found several spots that were scratched or damaged. Used stainless cleaner to verify that it was any residue. Took pics and there are several smaller scratches that the CX pointed out that were not visible with the camera. Ordering new door. Ship to CX. Asked CX about 2nd complaint which was rattling noise and she said that it was resolved and no longer happening. Cannot reschedule at this time.; ordrng 1 W11178521 (nameplate) and 1 W10746794 (dor-fmd)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, Virginia 22947

Kyle A.

Job Details: 07/08/2022

Installed control and tested/calibrated unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Appomattox, Virginia 24522

Kyle A.

Job Details: 07/08/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Madison Heights, Virginia 24572

Kyle A.

Job Details: 07/08/2022

Cx complaint of unit not operating. Did confirm sensing light stuck on but besides that unit is unresponsive.; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/08/2022

Replaced harness in RC tested unit and unit is cooling to 37 in RC and 3deg in FC unit is cooling properly.

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