Service History 1037 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Baldwin, MD 21013

Neil H.

Job Details: 07/08/2022

cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Laurel, MD 20723

Robert L.

Job Details: 07/08/2022

"cx complaint left over heating food, right oven, not always coming on, left oven possible stuck relay, and while testing was under temp mostly, called techine, they said oven sensors and control, ordering additonal set of sensor and control, will nedd 2 of each for repair(will use pre-id on return), will need 2 techs 48in commercial range; ordrng 1 W10859573 (sensor) and 1 W11398684 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fairfax, VA 22032

Richard B.

Job Details: 07/08/2022

"CX complant. Water leaking out of fridge. Prior diagnosis found unit needs evap cover and drip pan kit. Installed pan and evap cover after removing ice, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Midlothian, VA 23113

Jerod R.

Job Details: 07/08/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/08/2022

"Replaced parts. Cx had a new complaint: temperature too warm.Temp check with thermocouple showed 33F in the Fc and 44F in the Rc. Found fans running, compressor not running and inverter constantly blinking. 121Vac and 3.5Vdc supplied to the inverter. Compressor resistance reading 8.5 ohm and 8.5 ohm. Called tech line, spoke to Andy (sr # 7734068470). He advised to replace the inverter. Ordering inverter W11567494. Return visit 7/15/22. Please get in touch with the cx for the old door picup; ordrng 1 W11567494 (inverter)"

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Sandston, VA 23150

Gill G.

Job Details: 07/08/2022

cx complaint: unit is not finishing cycles and can be unresponsive. found unresponsive control. verified 120 vac to control. ordered control.; ordrng 1 W11162436 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Harrisburg, PA 17110

Andrew S.

Job Details: 07/08/2022

"Per previous diag I was able to remove and replace both door gaskets. I then, with the help of a heat gun was able to reshape the gaskets to get them to seal. Unit is now sealing as intended. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Broadlands, VA 20148

Carl R.

Job Details: 07/08/2022

Low Ice Production and leaking water at the bottom inside under the bins - Bottom Freezer. House has low water pressure. Found water freezing under refrigerator evap and and lower crisp. Replaced drained tube and removed water and ice.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/08/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Midlothian, VA 23112

John P.

Job Details: 07/08/2022

"CX complaint unit not making ice, CX stated can take up to 4 days to fill bin, did advise can take up to 72hrs to fill bin depending on use. Can hear noise coming from icemaker motor while cycling. ordering icemaker. Temps in fr 3 degrees ff 38.; ordrng 1 W11546935 (Icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pasadena, MD 21122

Andrew H.

Job Details: 07/08/2022

W13EAM0APL1Customers complaint is a unit is not tumbling. Inspected unit and turned unit on. Unit sounded like the motor is locked up. I could tell the basket was binding. I took unit apart and found the belt was wrapped around the shaft of the pulley and not the wheel of the pulley causing friction on the drum and keeping motor from turning on. I reassembled unit and tested unit is not working properly.

We serviced a

JENNAIR RANGE

Model JJW9630DDS

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/08/2022

oven lower door not connected on latch remounted on latch but hinges not keeping the door closed or enagaging the oven latch ordering latch kit cx owes 110 on return; ordrng 1 12002489 (hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near East Berlin, PA 17316

Sal R.

Job Details: 07/08/2022

"I was able to access and replace the Start Dev and the run cap. I found that the utni turned on once plugged in . The unit ran for about 10 sec and turned off. I ohmed the compressor and found it to be ohming at pin 1-2 5-8 , pin 3-2 5,9, and pin 1-3 11.1Ohms. I then took a amp draw and found the unit to be pulling 8.09 AMPS . Unit will need 1 new compressor (W11580057), 1 access valve (W11506635), 1 coupler (W11504415), 1 SL Coupler (W11504431), 1 Drier filter (W11109499), 1 Heat lopp coupler (W11504433), and 1 Cap Tube coupler (W11504447). Unit will requrrier LOCRING and a 3 call count due to the time need for repair. Once parts are avalible, please ahev someone form the office call to set a return date.; ordrng 1 W11506635 (access valve 100 @ tribs) and 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (suction line coupler) and 1 W11109499 (drier filter 81 @ tribs) and 1 W11504433 (coupler Heat loop 20 @ tribs) and 1 W11504447 (coupler Cap tube 28 @ tribs) and 1 LOCRING (LOCRING) and 1 3CALLCOUNT (3 CALL COUNT)"

We serviced a

WHIRLPOOL WASHER

Model GHW9300PW4

Near Little River, SC 29566

Jason T.

Job Details: 07/08/2022

"Arrived on site, per CX request to cancel the service call."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Goldsboro, PA 17319

Drew B.

Job Details: 07/08/2022

when arrived cx said unit been working so was able to run test 4 and the valve does switch to each section advised cx that per wp they would need the unit ui but cx wants to hold off bc its been working on paying for ui

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23236

John P.

Job Details: 07/08/2022

Installed control and suspension calibrated tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Barboursville, VA 22923

Eric F.

Job Details: 07/08/2022

"Collected data logger, informed CX that we would need to send the data back to the office and then reach out to whirlpool before contacting her back with the next step. Data logger in bin.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Weather, VA 20135

Ezra M.

Job Details: 07/08/2022

"installed new control and valves, tested and calibrated unit. working properly, no errors"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hertford, NC 27944

Branden R.

Job Details: 07/08/2022

"cx complaint unit missing roller , checked unit found right roller will need a new axle for repair so unit can be leveld , ordering all parts for repair , cx agreed .; ordrng 1 W11476984 (axle) and 1 W10803534 (screw) and 1 WPW10304660 (roller) and 1 WPW10304659 (roller cap)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Mechanicsville, MD 20659

Shane B.

Job Details: 07/08/2022

"cx complaint is the unit not running some times. cx said he will put it on the cycle he wants and press start and nothing happens, like the unit is dead. other times it runs fine. i found no saved codes, ran service cycle. unit worked properly. tried starting a normal cycle and unit did not run. no codes. outlet is wired properly and supplying 120vac. replaced control with preIded part. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lochearn, MD 21207

Keith H.

Job Details: 07/08/2022

replaced ui tested and calibrated unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/08/2022

verified cx complaint of crack in liner. cx dropped item from top shelf to the bottom of the fresh food cabinet. cabinet cracked. sealed 1 inch crack with silicone sealant.; used 1 482338 (silicone sealant) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pikesville, MD 21208

Keith H.

Job Details: 07/08/2022

cx complaint is ice dispenser not working insepcted unit and found 120v to unit but wires at bottom of freezer door are cut and door needs to be replaced also cx wants unit leveled als wants a filter ordered infrmed him fitlers arent covered he says he has ext warranty with Best buy and they do cover filter cx needs new freezer door 2 tech job; ordrng 1 LW11037733 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Little River, SC 29566

Jason T.

Job Details: 07/08/2022

"CX complaint, log grounding noise during wash cycle, found gear case oil had leaked out also stripped the cam hub sleeve assembly, pics on SD. Ordering parts to complete to repair, CX will be called to schedule a return visit, cx agreed.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam kit) and 1 2count (2 count), used 1 W10721967 (Cam kit) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Odenton, MD 21113

Alexander D.

Job Details: 07/08/2022

unclogged drain with steamer. ran 1/4' waterline thru drain and it went all the way through. tested by pouring cup of water down drain. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/08/2022

"7733577094came out and found a owi sensor out of range. repalced and tested unit. also found that the voltage dropped out from the unit and was able to get a photo of it on my pohone. advsied cx that the unit is dropping voltage out on a load. therefore, the unit is shutting down intermittenly everytime this happens. advised cx to contact an electrician.cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, DC 20011

Ricardo S.

Job Details: 07/08/2022

"Cx complains that the unit not cooling, inspected unit and found frost on eveporator cover, i ran diagnostic test mode, the defrost is working.. replaced thermistor,, unit tested ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Mitchell H.

Job Details: 07/08/2022

cx complaint unit is not cooling at all. inspected unit and found compressor locked up. ordering SS parts 2 ct on return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Westminster, MD 21158

Bernard M.

Job Details: 07/08/2022

"Cx complaint the dispenser door won't close. Inspected door and found the gasket had come off and gotten stuck. It caused the spring to come off. Replaced dispenser using pre-id parts, now the door opens and closes as intended. Cx paid $369.88 for full repair. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Richmond, VA 23238

Jerod R.

Job Details: 07/08/2022

tested unit found both upper hinges have alot of movement do to larger holes in hinge ordered hinge; ordrng 1 W11027247 (hinge-door) and 1 W11027248 (hinge-door) and 4 W11126052 (screw)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Newark, DE 19711

Alexander W.

Job Details: 07/08/2022

"Cx stated unit stopping mid cycle tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, PA 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unti is not cooling I found that the unit will need a Evap harness (W11546681) due to the connectors not making good contact witht eh defrost heater and well as 1 thermistor (WPW10384183) . CX is leaving for Vaca this week and wiull not be home for over a week. Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11546681 (Evap harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near ,

Michael E.

Job Details: 07/08/2022

"SR7734067750 CX complaint: vent asssembly still leaking when door open. T ested and verified complaint. We have previously replaced the vent assembly, vent gasket and door panel. Called WPTL and was advised to replace door panel and to document pics of the inside of door, vent assembly on inner and outer panels. TL asked me to download the pictures of vent assembly onto service matters. Door panel sent was not the correct part. ordering correct door panel. Cannot reschedule due to SO part; ordrng 1 W11416788 (door panel)"

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL1

Near Orange, VA 22960

Eric F.

Job Details: 07/08/2022

"Cx refused service, did not know about labor charge ontop of diagnostic charge, did not want to spend so much money on a 10 year old unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Pikesville, MD 21208

Keith H.

Job Details: 07/08/2022

cx complaint is scratch on door was pointed oiut last appt but they were told thats not what service call was for. ordeirn new door still covered within 30days of purchase; ordrng 1 13107887BQ (dor-fip bl) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Baltimore, MD 21229

Milton J.

Job Details: 07/08/2022

Complaint unit not making ice. Drove to CX address and not a very nice place for a Friday evening. Will have to return in morning or early afternoon!!; schdld next appmnt for 7/13 WED AM

We serviced a

MAYTAG DISHWASHER

Model KUDE60FXSS5

Near Monrovia, MD 21770

Ricky E.

Job Details: 07/08/2022

"installed parts and verified operation, unit xks ok.."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, MD 21205

Milton J.

Job Details: 07/08/2022

"CX complaint F8E4 code. Checked for errors and a F8E4(Overfill/Open Float Switch) and a F9E2(Drain Motor Electrical Problem. Ran a normal cycle and no leaks seen. Float not open and drain motor working as should. Unit having some intermitten problem. Ordering new Drain Motor,m Float Switch, Lower Door Seal and also returning with Pre-IDed Gasket. -MJrob; ordrng 1 W11497943 (Drain Motor) and 1 W11545764 (Float Switch) and 1 W11606677 (Lower Door Seal)"

We serviced a

KITCHENAID FREEZER

Model KBFN506EPA00

Near Rockville, MD 20852

Roberto I.

Job Details: 07/08/2022

"CX complaint temp too warm and no ice.Temp check with thermocouple showed 19F in the Fc and 43F in the Rc. Compressor and all 3 fans running ok. Removed Rc evap cover and reconnecteed UI and ran test 10. The evaporator made incomplete frost pattern. Unit needs sealed system repair. No signs of leaks around compressor and condenser, on Rc evap or on the Fc evap drip pan. Ordering compressor W10276644, UV drier W10143759, Fc evap W10915406, Rc evap W11553229, 3 way valve W10545670 and water filter EDR3RXD1 (cx asked for new water filter). Collected $187.47. Balance due $1,600. **SEALED SYSTEM TECH**, **2nd TECH** and **4 COUNTS**; ordrng 1 W10276644 (compressor) and 1 W10143759 (UV drier) and 1 W10915406 (Fc evaporator) and 1 W11553229 (Rc evaporator) and 1 W10545670 (3 way valve) and 1 EDR3RXD1 (water filter) and 1 sealed system tech and 1 2nd tech and 1 4 counts"

We serviced a

WHIRLPOOL WASHER

Model CAW9244XQ2

Near Newport News, VA 23602

Lucas R.

Job Details: 07/08/2022

"cx complaint excessive vibration, checked unit found oil leaking from gearcas onto belt and cam, belt fraying, , plastic gears on motor cam worn, suspension rods rusting and bushingds deteriorating, quoted cx parts W11454741 gearcase $263.77 W10721967 cam $39.91, WPW10006384 belt $24.98, w10780048 suspension $78.11 wpw10006415 motor $256.34, labor $250.00, shipping $15.00, tax $39.79, total $1087.90, caall POC jeff lft message office closed at 1:00 on friday, 8:00-4:00 mon-thurs, unable to collect payment; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near North Bethesda, MD 20852

Roberto I.

Job Details: 07/08/2022

"CX complaint oven light always on.Confirmed complaint, oven light doesn't turn off. Removed side panel and back cover, found bad door switch. Replaced part using pre id, unit tested ok"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Laurel, MD 20724

Alexander D.

Job Details: 07/08/2022

"replaced evap harness, tested unit. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Roberto I.

Job Details: 07/08/2022

"Cx complaint filter stuck.Unable to remove filter, the cap was warped and snapped off the filter every time I attempted to turn it. Used channellock to remove the filter but I was unable to install the new filter. something is wrong with the filter housing too. Ordering filter cap W11220375. Pre id filter housing to be used on return. Return visit 7/12/22; ordrng 1 W11220375 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hertford, NC 27944

Branden R.

Job Details: 07/08/2022

"came out to replace parts on unit disassembled and replace both valves on unit , tested unit is running as designed . ice bin full and ice maker tested good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 07/08/2022

"CX complaint: dripping from water dispenser, ice forming in FC, and gasket gap. Tested and verified cokmplaint. I tested dispenser but did not get any drips. Flipper mullion is gathering condensate which is running down and into FC. I heated and reshaped FC gasket. On return visit, replace flipper mullion and test before replacing control. Test dispenser again to verify that it is still not dripping. If FC gasket does not hold shape it may need to be replaced. Also, lean unit back a little by lowering legs to get easier close on FC door. Marking FC gasket and spigot for return just in case. Ordering flipper mullion and control (just in case). Scheduled next visit for 7/15 any time after 10am. CX would prefer ME for return visit.; ordrng 1 WPW10624450 (rail-mulln) and 1 W11035836 (control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Blades, DE 19973

Jonathon C.

Job Details: 07/08/2022

"called and spoke to cx, they left as i was taking too long. office unavailable at this time, i was unsure if i could reschedule so i told them we would call them.; saved tckt"

We serviced a

MAYTAG FREEZER

Model KFIS29PBMS00

Near Bowie, MD 20715

Eric W.

Job Details: 07/08/2022

icx complant of not making ice inspected unit e2 erro not moveing unit will fill installed new icemaker and refilled unit now working properly

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near York, PA 17406

Sal R.

Job Details: 07/08/2022

CX canceled with in driveway. I am moving on.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chester Gap, VA 22623

Daniel J.

Job Details: 07/08/2022

clothing wet at end of cycle inspected and replaced slider grease found in rotor cleared errors for stuck rotor and overload calibrated diag no errors after but found vertical movement in gearcase ordering gear case and rotor; ordrng 1 W11449841 (gearcase) and 1 W10915701 (rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Baltimore, MD 21205

Milton J.

Job Details: 07/08/2022

CX complaint unit not cooling. Inspected and found evap froze over. Put into forsed defrost and element energized and started melting the ice good. Evap Fan running. Pulled resistance reading on thermistors at the control and Evap Thermistor was 19.77(6 degrees) and RC Thermistor was 3.11(71 degrees). Both in range for compartment temps. Compressor running. Discussed with MR and sounded like a control issue. Put back into forsed defrost and steam thawed evap. Installed new Control as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Perry Hall, MD 21128

Andrew H.

Job Details: 07/08/2022

"Replaced compressor, dryer, coupler and RC Evap due to RC Evap leak. I added zip ties to the RC Evap to hold it in place. I pulled unit into a 30-in vacuum and filled to 5.50oz. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Westminster, MD 21157

Bernard M.

Job Details: 07/08/2022

"Replaced RC gasket and it sealed all the way around. Cx complaint that the RC section isn't getting cool. Accessed damper and ran test 6 and found the damper opens and closes as designed but very little air comes through with evap fan running. Inspected FC and found frost build up on the evap cover. The evap is frozen over and will needed to be defrosted. Ordering control and harness, once approved contact cx to reschedule; ordrng 1 W11260592 (harness) and 1 WPW10503278 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Rehoboth Beach, DE 19971

Andrew W.

Job Details: 07/08/2022

"Cx complaint is ice maker not making ice. tested and verified complaint. cx had recently installed new filter and it was stuck and building up pressure. per service pointer on this model the water dispenser shows high pressure and no water flow. tested and verified this issue. followed troubleshooting directions and removed filter and reinstalled it correctly. water pressure went back to normal and water flowed from dispenser as it should. informed cx on water filter housing being slightly off centered and could be why it wasnt seated properly. cx stated they were fine with it as it was. tested water fill for ice maker and water filled the ice tray to start ice harvest. unit is working as designed, job complete. Cx paid for $120 service call by cc."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near New Castle, DE 19720

Taylor F.

Job Details: 07/08/2022

Cx cancled at the door. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/08/2022

"CX complaint, will not wash or dry the dishes properly, brand factory diagnostic test no error codes found. Tested all wiring and circuits found 120 vac connector at the motor backed out of the harness connection. Repaired the loose connection and verified vac voltage to the motor, ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Manchester, PA 17345

Sal R.

Job Details: 07/08/2022

"CX complaint is that the FC icemaker is leaking is leaking into the icebin. I fou d that the funnel is cracked and water flows directly ninto the bin. I am ordering 1 FC Icemaker (W10886939). Once the contract is apporved, please ahve somoene form the office call to set a return date.; ordrng 1 W10886939 (FC Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, DE 19801

Taylor F.

Job Details: 07/08/2022

Cx compalint is low ice production. Tested inspected and verifed complaint. Found the IM working as designed and just couldnt keep up with the demand for ice the cx had. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Frederick, MD 21704

Ricky E.

Job Details: 07/08/2022

"S16360 for labor, kit less installed than 1 yearS191AQ parts and labor fzr led assythe units ff drip pan is warped again and causing water to puddle under the crisper drawer, and the fzr led has knocked out the upper lamps in the ff section... need parts...; ordrng 1 W11457241 (evap kit) and 1 W10695459 (module)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wilmington, DE 19809

Taylor F.

Job Details: 07/08/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM constantly cycling and never calling for water. IM never stops turning like it lost home position. Called the office and pulling one for office stock. Rescheduled for 7/21/22.; ordrng 1 W11556926 (ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lebanon, PA 17042

Justin L.

Job Details: 07/08/2022

as per previous tech was able to access unit. Found that the ui and harness which was supposed to come with panel were not included. Changed out panel and same issue with display persist and will need changed out. Reordering panel and please check to make sure before setting return ordering harness and UI seperately as well to make sure we get the parts to correct the issue. Office will need to set return; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui) and 1 W11084865 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/08/2022

cx complaint: unit will not start a cycle. no stored fault codes. ran diagnostic test cycle and found unit is fully functional and working as designed. started a cycle for cx to demonstrate it is working.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Palmyra, PA 17078

Justin L.

Job Details: 07/08/2022

As per previous visit was able to access unit and replace parts. Calibrated and tested and unit now operates as designed no further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/08/2022

"cx complaint no cool and no ice, upon arrival checked temps, fc at -4.4 degrees, rc at 41 degrees, tested icemaker, icemaker wires not seated properly, reseated wires to icemaker, tested, icemaker is good and called for water, unit is within range of service pointer #W11450890 stating to replace ui and acu. ordering both parts to complete repair.; ordrng 1 W11533211 (control) and 1 W11262313 (panel-ui)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW

Near Newport News, VA 23602

Justin W.

Job Details: 07/08/2022

cx unable to find extended warranty paper work. advised to call back when they have warranty paper work correct cx agreed

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Lorton, VA 22079

Demonte S.

Job Details: 07/08/2022

Inspected the Compressor Section. Found that there is already a coupler & Drier installed. Checked the pressures on the unit. I'm getting 1 Bar on the Low side & 125 Psi on the high side. Checked the Drier. Drier is cold. Pulled Vacuum on the unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Harrisburg, PA 17110

Andrew S.

Job Details: 07/08/2022

Cx complaint is that the LF burner only has the outer part of the burner working. Upon arrival I found that the outer section of the burner heats. I lifted the cook top and found that the inner element had a thermal event and has no continuity. I am ordering the LF element. I was able to schedule the return visit for Wednesday 7/13.; ordrng 1 W10823727 (Element LF)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Lorton, VA 22079

Demonte S.

Job Details: 07/08/2022

"Installed the Compressor, Drier & Coupler. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. ); used 1 4387444 ( Evaporator Repair kit) from stock"

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WHIRLPOOL DISHWASHER

Model KUDS35FXSS5

Near Elkton, MD 21921

Alexander W.

Job Details: 07/08/2022

Cx stated unit not working at all. Tested inspected and verified cx complaint. Found unit is getting proper voltage and control is getting 120VAC. But not sending any power to anything. Gave cx qoute for new control. Cx denied qoute cx paid 120 by CC job is complete.

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WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fairfax, VA 22033

Richard B.

Job Details: 07/08/2022

"CX complant. Wires showing on left side of fridge and white showing on both sides of fridge. Inspected unit and found area of cx concern is normal. White pieces showing are the door closers , Wires showing is the wire bundle and the water lines for water dispensing through the door . CX thinks these should be covered better because pics online dont show this . Instructed CX on filter changing routine as well as how to adjust temps and dispense ice and water . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilson, NC 27896

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit not cooling. checked unit and found evap frosted over. put into test mode and control is not seeing defrost thermistor. Removed ice, found brown wire to defrost heater not locked into connector. Properly secured brown wire into connector and plugged in. Activated heater in test mode to confrim function. removed and replaced thermistor, control is now seeing thermistor, unit is working as designed."

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WHIRLPOOL REFRIGERATOR

Model wrx986sihz03

Near Fairfax, VA 22031

Richard B.

Job Details: 07/08/2022

"CX complant, Water showing on door gasket for freezer, And freezer bin broken Inspected unit and found freezer bin broken , Found freezer rails not pulling door closed good enough. Ordering rivet gun and rivets so basket assembly gan be secured to new rails. Ordering freezer top basket as it is defective and front dosent stay attached. Leaned unit back and increased door closing but will still need rails, Further work needed, RB; ordrng 1 WPW10493169 (freezer bin) and 1 rivetgun (rivet gun)"

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WHIRLPOOL MICROWAVE

Model WMH75021HV2

Near Harrisburg, PA 17111

Andrew S.

Job Details: 07/08/2022

Cx complaint is that some of the buttons on the door are not responding to touch. Upon arrival I found that a few of the button are not responding to inputs. I am ordering the door. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11334570 (Door)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glen Allen, VA 23060

Gill G.

Job Details: 07/08/2022

"cx complaint: unit is leaking gas. found gas off to unit. found bezels had heated up enough to melt stainless covering off plastic. inspected unit and found no evidence of damage to wire harness or valves on manifold. flash fire in burner box did not cause damage. checked all manifold connections for leaks. none found. tested unit and found it is fully functional. suspect that something containing oil boiled over and extinguished burner flame. gas entered burner box and when ignitor sparked the gas flashed and ignited oil residue on cookop knobs and resulted in a fire. cx stated that he heard the ignitors clicking prior to the fire starting. called safety to document, spoke with Dominique SR#7733959159. advised to replace bezels. scheduled return visit.; ordrng 5 W11240529 (bezel-knob)s"

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WHIRLPOOL REFRIGERATOR

Model WRT138FFDB00

Near New Castle, DE 19720

Taylor F.

Job Details: 07/08/2022

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the start device to be defective. Replaced the start device and compressor still does not come back on. Found when start device failed, it da,aged the control. Ordering control, cannot reschedule at this time.; ordrng 1 W11436574 (control)"

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WHIRLPOOL WASHER

Model WTW6120HC2

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/08/2022

"cx complaint the unit is making alot of noise during the spin cycle. checked the unit and found that the belt was creating markings on the splutch and also the gearcase is leaking oil on to the belt, splutch, etc. unit will need a new gearcase to resoble the issue. repalced the splutch and belt for the time being to help with the belt noises while we wait on the gearcase. gearcase is fbo.; ordrng 1 w10721967 (splutch) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/08/2022

replaced all parts ordered and checked over unit with cx and she said looks good now and sees nothing. unit now checks and nothing wrong. job complete.

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WHIRLPOOL ICE MAKER

Model KUIX335HPS00

Near Washington, DC 20001

Samuel R.

Job Details: 07/08/2022

cx complaint unit pump makes noise and will produce very low amount of ice.inspected unit and could confirm cx complAINT.found a serive pointer W11623132 explaint the exact issue cx is going through.unt will need a need a new circulation pump W11542867 special order; ordrng 1 W11542867 (recirculation pump)

We serviced a

KITCHENAID DISHWASHER

Model KUDT03STSS3

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/08/2022

replaced fuse and tested ujnit. unit came on and everything works as it should. unit now checks. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Glen Allen, VA 23060

Gill G.

Job Details: 07/08/2022

verified cx complaint of thermal event at terminal block. found nuts not tightened at installation. replaced terminal block and removed charred wires. tested. unit is working as designed.

We serviced a

MAYTAG DRYER

Model LDE8824ACE

Near Laurel, MD 20724

Alexander D.

Job Details: 07/08/2022

"cx complaint drum not turning, unit still heats. was making squealing noise before drum stopped turning. inspected unit and verified complaint. found belt broken and idler not spinning freely. ordering belt and marking preid idler and pulley arm as will use on return. quoted 315.66, paid in full with c/c. parts in stock, scheduled return visit for 7/12; ordrng 1 WPY312959 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Surfside Beach, SC 29575

Jason T.

Job Details: 07/08/2022

"Cx complaint, not cooling-freezing properly, tested the sealed system and found unit low on charge, amp draw tested at .06 indicating compressor not pumping properly. Advised customer service dispatch was not sent as in warranty, repair estimate total : $718.58 cx declined the repair, charging for the service call only : $120.00 (paid in full credit card Ref # 4462274446 customer is contacting Whirlpool for a parts and labor authorization.; ordrng 1 W11480526 (Compressor kit) and 1 W11506635 (Coupler) and 1 2count (2 count)"

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WHIRLPOOL O.T.R MICROWAVE

Model WML75011HZ10

Near New Cumberland, PA 17070

Drew B.

Job Details: 07/08/2022

replaced all parts still not powering mag and running with heat.. called techline spoke to adrian techline sr#7734063379 checked voltage at the transformer had 120 indicatin all low side componets are functioning. had check connections and placement for the diode and good but when ohming out the didoe and mag both were out of range diode was open. this is the 4th part replacment and per techline wanst to do anther mag diode cx calling wp for exchange call to reschd; ordrng 1 w11256462 (diode) and 1 w11334527 (mag)

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KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Wyndham, VA 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint that mw door will not shut. confirmed complaint. mw door will not shut. adjust hinges to allow door to shut. also adjusted how the unit is mounted into cabinet, as the hinges were making contact improperly. unit now closing properly. displayed proper closure to cx. cx agrees. unit is now fixed."

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WHIRLPOOL WASHER

Model WTW8127LW0

Near Harrisburg, PA 17111

Andrew S.

Job Details: 07/08/2022

Cx complaint is that the unit was not spinning clothes out at the end of the cycle. Upon arrival i found no error codes I then ran the diag test and the unit completed it without any errors. I then went thru the settings and found that the spin cycle was turned off at the control. I turned the setting back on and the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Windsor, VA 23487

Chris B.

Job Details: 07/08/2022

replaced ui tested unit working as desighned

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WHIRLPOOL DRYER

Model NED4655EW1

Near Lebanon, PA 17046

Justin L.

Job Details: 07/08/2022

"Cx complaint unit keeps shutting off. Was able to access unit and found that the motor kept tripping the overload and shutting off then when cool would begin again. Replaced motor and blower with parts from van stock and this motor is making a grinding noise and sheered the blower off. Reordering parts and setting return for 7/12/22; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel), used 1 WP694089 (wheel), and 1 279827 (motor) from stock"

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WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of burnt up terminal block. confirmed complaint. terminal block is burnt up, harness and cord wiring melted. spoke with Kelly at safety whos said all is covered. issue seems to be due to a loose factory bolt at terminal. ordering cord.; ordrng 1 PT600L (cord-power)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Harrisburg, PA 17111

Andrew S.

Job Details: 07/08/2022

Cx complaint is that the unit is leaking from the ice maker and the dispenser. And the door open light stays on most of the time. Upon arrival I found that the ice maker is leaking/over filling intermittently. And the dispenser is will take some time before it will dispense water. I found that the door is caved on the RH side where the door switch hits. I am ordering the LH Door and Icemaker and will use the valve on retrun. I informed the cx that the door will ship directly to the home. Cx will inspect and inform the office when the door arrives.; ordrng 1 W11435353 (LH Door) and 1 WPW10300024 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Bowie, MD 20715

Eric W.

Job Details: 07/08/2022

installed new parts cx will watch unit

We serviced a

MAYTAG WASHER

Model MVW7230HC

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 07/08/2022

cx complaint she thinks water is coming in slow. inspected unti and had good pressure and flow coming into tub both hot and cold. leveled unit for cx and unit is now good to go. m/s puts unit in warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of unit intermittently leaking. confirmed complaint, found water spraying on door from lower wash arm with something wrapped around its base restricting its movement. cleared and unit it now spinning properly and no longer leaking."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rising Sun, MD 21911

Alexander W.

Job Details: 07/08/2022

Cx stated unit is flashing and draining wont turn off. Tested inspected and verified cx complaint found F8E4 F10E2 error codes pulled unit out to inspected tub found no issues cannot find any leaks that would cause drip tray to fill with water cleaned tray out and ran unit several times through test mode and once through regular cycle unit did not leak. Unit is working as designed job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23221

John P.

Job Details: 07/08/2022

10-29-18-4CX complaint unit randomly beeps and doesn't finish cycle. Checked unit found unit randomly vapor locking and not finishing cycle.; ordrng 1 W11416362 (Sump) and 1 W11410066 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Frederick, MD 21704

Ricky E.

Job Details: 07/08/2022

"ck fnd unit stuck in rince.. reset power and reset in diag, unit cks ok..."

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Chestertown, MD 21620

Alexander W.

Job Details: 07/08/2022

Cx stated unit is too cold tested inspected and verified cx complaint found temp sensor reading 1168 ohms at room temp gave cx quote for new temp sensor cx accepted quote installed from pre-id parts tested unit unit is working as designed job is complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ00

Near Pasadena, MD 21122

Andrew H.

Job Details: 07/08/2022

Customer complaint is the unit is not making ice and leaking water into the ice bin. Inspected unit found fill tube Frozen with ice and funnel to ice maker frozen solid ice. I moved ice maker and cleared ice from the funnel and the fill tube. I reinstalled ice maker and ran test 25 for ice harvest. Unit filled with water is not working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Stafford, VA 22556

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit found element cracked removed and replaced the heating element tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Friendship, MD 21794

Justin S.

Job Details: 07/08/2022

cx showed me the internal lights dont work and says the unit is not making ice. the pantry ui is not illuminating either. the unit is cooling good. test 1 and 2 have no reading.test 15 shows full and turned on with bin present. test 16 shows door open with the door closed. disconnected the pantry door harness and the lights now activate. all thermistors and switches are now showing correct. found the black and blue-black trace wires are split. replaced the deli harness and all lghts displays now are activating. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22305

David J.

Job Details: 07/08/2022

FA-E2 vent wax motor Cx complaint unit not washing. Cx had somebody else from another company come out. Not sure if they did anything. Inspected unit and found one error code above. Erased code and ran cycle for 10 minutes. After canceling I had another FA-E2 code. Ordering part for repair. ; ordrng 1 W11414073 (Vent wax motor)

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