Service History 1036 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Frederick, MD 21702

Ricky E.

Job Details: 07/05/2022

"went to install the gearcase and parts and fnd that the units shocks are bad. the whole tub and basket assy bounces and wobbles. this is a typical test for the shocks and is what is recamended by wpl... need the shock kit before we can continue with the repair, as to prevent damage to the new parts...; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Martinsburg, WV 25401

Danny R.

Job Details: 07/05/2022

tank damaged leaking will need tank; ordrng 1 W11409866 (tank)

We serviced a

KITCHENAID COOKTOP

Model KSIB900ESS1

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

Cx complaint is cooktop damaged. Tested inspected and verifed complaint. Replaced cooktop that cx provided. Tested unit and unit is now working as designed. Job is complete. Collected 165 by CC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Martinsburg, WV 25405

Danny R.

Job Details: 07/05/2022

installed parts cpouldnt hpok unit up do to hose power issues will need power cord moved it used it will damage motor bc of location on wire comimg out of floor .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Christian C.

Job Details: 07/05/2022

Cx complaint berries were freezing. Inspected unit replaced cx filters and advised them how to reset filter led and how to replace filters. Found right RC gasket torn. Cx had berries on upper shelf against the air tower. Advised to keep away from the air slots to not freeze the berries. Ordering gasket.; ordrng 1 W10917313 (gasket)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Easton, MD 21601

Jonathon C.

Job Details: 07/05/2022

"cx complaint, unit not heating past 249. tested unit, verified complaint. in testing, unit heated fine, but while preheating it would randomly stop at a temp, and act like it was the temp you set it for. spoke to kirt at WTL (sr 7734031503) he sugessted ordering the appliance manager. im ordering the ui as well just incase. returning with interlock for complaint about door.; ordrng 1 W11325786 (appliance manager) and 1 W11375458 (UI)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2352KES

Near Chesterfield, VA 23832

John P.

Job Details: 07/05/2022

Upon arrival CX declined service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Inwood, WV 25428

Danny R.

Job Details: 07/05/2022

installed parts checksok

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Arlington, VA 22207

Eric W.

Job Details: 07/05/2022

found the evap was used; ordrng 1 w11291123 (pulled from office stock)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Lancaster, PA 17603

Sal R.

Job Details: 07/05/2022

"CX complaint is that the unit is not opperating correclty. I found that the unit had stored in fault history a F0E3, F2E1 , and F8E1. I was able to edjucated CX on the poverloading and stuck button errors. I then ran a manuel test and found that the Hot side of the valve is not opperating. I inspected the valve and foun d that the harness also has tention on it due to the way it is installed and wraped around the valve housing. I am ordering 1 water inlet valve (W11165546) and 1 valve harness (W11130935). Once the contract is apporved, please have someone for m the office call to set a return date.; ordrng 1 W11130935 (vlave harness) and 1 W11165546 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near McLean, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint FRIDGE doors damaged. CX just moved in. New home build > JJ; ordrng 1 W11436982 (RIGHT RC door SS) and 1 W11435348 (LEFT RC door SS)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Halethorpe, MD 21227

Dustin F.

Job Details: 07/05/2022

"CX Complaint: not drainingArrived to install Sump, Checked Box, found sump was mispackaged. Right Part number, Wrong PArt. New sump included Diverter, Current sump on unit does NOT have Diverter or harnass for one. Please to Part Research to Obtain Correct Part. ( W11025157) Also found Gasket on Drain Pump Comprimized, Ordering New Drain Pump to Correct Seal on pump. W10876537; ordrng 1 W10876537 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Fruitland, MD 21826

Michael E.

Job Details: 07/05/2022

Replaced the adjusters and reset the door gasket as pern previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Colonial Heights, VA 23834

John P.

Job Details: 07/05/2022

Installed heater tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 07/05/2022

"CX complaint no power.Cofirmed unresponsive console. Removed outer door, confirmed 120Vac supplie to the control board, All connections ok. Replaced console (CBE) using pre id. Ran diag, cleared F2E1 error and ran a test cycle. The unit worked as designed. collected $230 with check # 9034"

We serviced a

JENN-AIR RANGE

Model JIC4430XS00

Near New Castle, DE 19720

Alexander W.

Job Details: 07/05/2022

"Cx stated unit is giving F47 error. Inspected tested and verified cx complaint. Found module defective cx stated this is the 5th one being installed called and Spoke with Chris from tech line (SR#:7734035052) to report findings, ordering module cannot reached at this time due to SO part; ordrng 1 W10857232 (Module)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHK0

Near Baltimore, MD 21214

Shane M.

Job Details: 07/05/2022

"replaced sump lower spray arm. unit still isnt starting. found stuck key error only. ordering control,owi,console.; ordrng 1 W11084121 (owi) and 1 W11225084 (control) and 1 W11255647 (console)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Lancaster, PA 17601

Sal R.

Job Details: 07/05/2022

"Per the previouse tech, I was abel to access and replace the agitaoter. I then recalibrated and ran a auto test . I found the unit to be opperating as designed. UNit test good."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB02

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 07/05/2022

Cx complaint unit is not working properly inspected unit found copper lines tapping against the bottom of unit causing noise moved these to avoid the tapping tested unit now functions normally.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Jeffersonton, VA 22724

Mitchell H.

Job Details: 07/05/2022

got to building and front office said no one by this name lives in the building. we called unit 814 to be sure and they said they dont have a call. called office and they informed me it is the wrong address. moving on.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Carl A.

Job Details: 07/05/2022

"cx complaint of unit of icemaker not dispencing ice,checked unit to find debries lodge in teeth of ice dispencer,removed debries from icebin tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Parkville, MD 21234

Shane M.

Job Details: 07/05/2022

"cx complaint the unit isnt making ice. put unit into test mode, found open sensor on icemaker. ordering icemaker.; ordrng 1 W11546935 (icemaker), used 1 W11546935 (icemaker) from stock"

We serviced a

WHIRLPOOL DRYER

Model MDG7600AWW

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/05/2022

"Cx complaint loud noise during cycle.Tested unit, found broken blower wheel, noisy rollers and piulley.Ordering blower wheel WP33002797 and 2 rollers 12001541. Pre id idler pulley to be installed on return. Cx paid in full ($429.31 with check # 7444). Return visit 7/11/22; ordrng 1 WP33002797 (wheel) and 2 12001541 (roller)s"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Dundalk, MD 21222

Milton J.

Job Details: 07/05/2022

Complaint unit not advancing. Went over O.O.W. pricing with CX and service was denied. CX said already half to a new unit before parts and would rather purchace a new unit. Went over benifits of purchacing a Extending plan with their new unit and recommended a few of my favorite washers. No service provided. -MJrob

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ02

Near Port Deposit, MD 21904

Alexander W.

Job Details: 07/05/2022

"Cx stated fridge not cooling inspected tested and verified cx complaint installed parts per previous diag. Tested unit, unit is now operating as designed job is complete."

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Essex, MD 21221

Milton J.

Job Details: 07/05/2022

"Cx complaint unit not heating as should and OTR light out. Conducted to 1cup for 2 minutes heat tests, one in the beginning and one after testing light and both boiling around 2 minutes. Unit heating as should. Lowered the bottom panel and took a voltage test at the socket and found continuous 117vac to the socket even when panel says light off. Board not allowing OTC light to turn off and burned out the bulb. Ordering new Control and Bulb plus a Socket just in case needed. -MJrob; ordrng 1 W11544456 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS1

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/05/2022

"installed updated heater per TSP and S-17304 , ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Essex, MD 21221

Milton J.

Job Details: 07/05/2022

Complaint unit making squealing sound. Inspected and found the back drum felt ring had ripped off the drum so drum against metal of back wall. Isolated motor/blower wheel and sounds smooth. Idler a little stiff. Ordering new Drum Assembly and also Idler just in case needed. -MJrob; ordrng 1 W10899578 (Drum Assembly) and 1 WP691366 (Idler)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Chester, VA 23831

John P.

Job Details: 07/05/2022

"Cx compliant unit making noise, checked unit found excessive glue on drum where roller rides through causing drum to jump up and down removed the glue tested working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/05/2022

duplicate ticket

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

Eric W.

Job Details: 07/05/2022

installed parts and tested unit it seems to be working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Goldsboro, PA 17319

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the gasket is not sealing coorectly. Upon arrival I found that the FC gasket was not seated and was sagging at the bottom. I was able to get the gasket seated and it is now sealing properly. I also found that the RC door gasket was not completely seated in the groove. i was also able to get that gasket seated. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID OVEN

Model KEBC278KSS04

Near Accokeek, MD 20607

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the unit has thermal damage at the terminal block. The unit will need a new terminal block for the resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue. Cx has an extended warranty that needs to be properly dispatched.; ordrng 1 WP8203546 (terminal block) and 1 WP4451985 (suppressor board)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, PA 17103

Andrew S.

Job Details: 07/05/2022

Cx complaint is that the unit would not spin clothes out. Upon arrival I found an F0E5. I cleared the error code and ran the diag calbration and the diag test and it completed both with no errors. I then adjusted the front legs up to get the unit level. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS00

Near Grasonville, MD 21638

Jonathon C.

Job Details: 07/05/2022

"cx complaint, unit wont stop making ice. found bailarm dettached from icemaker. re-installed ibailarm. collected 120 for service call (check #2220) job is complete."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Lancaster, PA 17603

Justin L.

Job Details: 07/05/2022

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Alexandria, VA 22309

David J.

Job Details: 07/05/2022

F5E1 lid switch fault F9E1 long drain F7E6 motor fault F0E2 over suds Cx complaint unit doesnt cycle through. Gets stuck doing the same things at times. Checked error codes and found four errors above. Cleared codes and ran diagnostic test. Found zero error codes after. Did hear clicking noise when trying to shift to spin and agitate. Also found lid latch triggered by touching the lid. Quoted Cx for repair. Cx is just going to buy new unit. Collected 120.00 for service call. ; ordrng 1 W11307244 (Lid latch) and 1 W10721967 (Splutch)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ05

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/05/2022

"Cx complaint unit's fan isn't operating. Inspected unit and attempted to activate fan and it didn't come on. Removed unit from above cooktop,and found the fan disconnected. Reconnected fan, re-mounted above cooktop and restored power, and the fan now works and all speeds work. Unit checks good"

We serviced a

MAYTAG OVEN

Model MEW9630FZ03

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/05/2022

"Cx complaint that the unit's upper oven is not heating at all. I inspected the unit and confirmed the complaint. I found the unit is getting 240v at the J box and the connectors at the board are secure. The upper element has an ohms reading of 16ohms, which is good. I preheated both ovens and the upper one produced no heat at all. The unit will need a new control board and UI console to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC and left them with a quote.; ordrng 1 W10914529 (UI console 390.99) and 1 W11032469 (control 166.77)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fayetteville, PA 17222

Bernard M.

Job Details: 07/05/2022

Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F9E1 drain fault and F8E1 long fill. Ran test cycle and found water had slow flow going in. Unit also had slow drain. Drain pump had to run twice to remove all water. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid $120 for service

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/05/2022

"cx complaint unit off balance not finishing loads, found off balance and overload errors. checked suspension and verified its in good working order and ran unit through a high spin with nothing in it to verify unit is mechanaically functioning properly at this time, explained to cx that unit spinn ing properly with nothing in it the only variable is the the load and went over proper loading and usage giving cx suggestions. nothing found to be physically wrong, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Randallstown, MD 21133

Dustin F.

Job Details: 07/05/2022

"CX COmplaint: Multiple LEDs DIm or not working in her fridgeInspected unit, found freezer LED out and top LEDs in RC compartment Dimmed. Went to verify function of Light in Freezer. Covered in foam, harness disconnected due to Shear amount of foam in unit. Called TL and got SR#7734032992. TL Deemed unrepairable due to internal harnass issue. Gave CX WP CX service # and SR #."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 07/05/2022

replaced diode and tested and unit sounds good to me other parts not needed. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21702

Ricky E.

Job Details: 07/05/2022

"installed part, verified operation, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Jason A.

Job Details: 07/05/2022

CX complaint FRIGE RCtemps are inconsistent. CX had another company work & they ordered a damper. Lower right bin. But has not returned. FC evap good frost pattern. Not iced up. Test evap fan = good air flow through vents & both dampers open / close. Measured thermistor in icewater 4.5K ohms vs 6.9 of a good thermistor JJ; ordrng 1 WP2188820 (temp sensor $36.28 JJ/VS)

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS01

Near Bowie, MD 20721

Shane B.

Job Details: 07/05/2022

complaint is the unit being compeltly dead and lower door not opening. cx was running a cleaning cycle in the lower oven when it shut off. i was able to open the lower door. i found no damage to anything. removed UI and tested fuse. it is OL. unit will need new fuse. ordering part. cx paid for everything but labor. will pay 110 on return.; ordrng 1 WPW10545291 (fuse-thrml)

We serviced a

WHIRLPOOL WASHER

Model MVWB850YW1

Near Bristow, VA 20136

Demonte S.

Job Details: 07/05/2022

Arrived at the cx house. Knocked on the Door. Cx answered and allowed me into the house. Started going over the Service Call. Cx stated they did everything on line and it didn't state anything about how much the repair would be. Cx declined the Service. Any questions please check Sd Pictures had cx sign Tyc Card.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Cartersville, VA 23027

Jerod R.

Job Details: 07/05/2022

est of 255.22 given no payment at residence

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/05/2022

"tested unti found unit had cllogged drain line , unclogged and tested unit is now fully functional"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, MD 21601

Jonathon C.

Job Details: 07/05/2022

"cx complaint, grinding noise during wash. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Arlington, VA 22204

Eric W.

Job Details: 07/05/2022

installed new control calabrated the unit and doing a quick wash unit never stoped filling found a cut inthe air hose at the top of washer needs new lower harness will need 2 tec to remove unit to acess the rear of unit and replace the locer harness it is very tight in hallway we dont want to damage the walls; ordrng 1 W11417071 (lower harness)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Charles Town, WV 25414

Danny R.

Job Details: 07/05/2022

the tool to conect the compressor broken called mark they are sendinga new one but will need filter drier and coenctors; ordrng 1 W11109499 (drier-tube) and 1 W11504433 (conectgor) and 1 W11504447 (conector)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Baltimore, MD 21218

Shane M.

Job Details: 07/05/2022

"cx complaint the unit a loud noise during spin mode. found no error codes stored. put unit into test mode, got to spin mode, found belt slipping. went to replaced belt & found gearcase oil everywhere. unit will need new gearcase. 2x labor; ordrng 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/05/2022

"Cx complaint the unit leaks and makes noise. Entered into service mode and ran all tests but couldn't duplicate noise. Inspected in FC and found ice build at the bottom of liner. The drain tube is clogged below the evap. Defrosted and cleaned all ice, and poured water into tube to ensure water flowed through into pan. Restored power and the unit runs as designed. Cx paid $240 service and labor. Instructed cx if noise would occur, to record where its comiung from."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Virginia Beach, VA 23464

Lucas R.

Job Details: 07/05/2022

"replaced comprssor and drier, vacuumed to -30'hg, charged, verrified low pressure at 5 psi, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Lancaster, PA 17601

Justin L.

Job Details: 07/05/2022

As per previous visit was able to access unit and replace part. Tested unit and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Hummelstown, PA 17036

Justin L.

Job Details: 07/05/2022

With the help of AS was able to access unit and replace the bulb. Tested unit and unit now checks good no further work needed. Collected remainder of labor.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Thurmont, MD 21788

Brian R.

Job Details: 07/05/2022

cx complaint is freezer was freezing up and back wall had ice on it. unit is in RV Camper. unit was shut down and all power off and unit warm and melted down. units is in shell and cant be moved out. tested and checked what we could but with unit shut down and not running and warm to tahe temp readings on anything and compressor. went over unit with service tech who checked unit in and will order parts needed. unit is defrosed and RV is shut down. will replace parts and theuy will need to turn unit back on to see how unit does.as soon as parts are in office will schedule.; ordrng 1 W11371382 (Control) and 1 W11502499 (Harness) and 1 W10316760 (Temperature Sensor) and 1 TemperatureSensor (Thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Alexandria, VA 22308

David J.

Job Details: 07/05/2022

Cx complaint unit wont turn on. Inspected unit and found nothing on the control panel is working. Tried resetting breaker but nothing happened. Spoke with Cx when arriving and explained we will still have to charge for service call and labor but parts will be covered under extended part warranty. Cx is very unhappy with unit. Cx is going to call kitchen aid because this is technically the 3rd time out to this unit. Once by previous owner of house. Shes going to see if kitchenaid can do anything more for her cause she doesnt want to be doing this every 6 months.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Arnold, MD 21012

Kevin P.

Job Details: 07/05/2022

unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit intermittently not turning on at console. ordering fascia 1 @ trbls; ordrng 1 W11413566 (fascia)

We serviced a

KITCHENAID DRYER

Model WED560LHW2

Near Tysons, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint DRYER noisey. Level unit & test w/o & with some large towels. Drum not round > JJ; ordrng 1 W10508188 (drum incl seal & bearing) and 1 W11234001 (motor-drve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Newport News, VA 23602

Justin W.

Job Details: 07/05/2022

installed element unable to test due to unit not installed. inspected unit to find no visible signs of failure. unit should work as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JCD2389DTB

Near McLean, VA 22102

Jason A.

Job Details: 07/05/2022

CX complaint FRIGE ice dispense doesnt work. Replaced ice enclosure & test ice cubed / crushed / cubed / crushed dispenses > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Shepherdstown, WV 25443

Danny R.

Job Details: 07/05/2022

called tech line made report its running today . tech line docmented and gave me a sr 7733348480 and said call back it if comes back .; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW6400SW3

Near Alexandria, VA 22308

David J.

Job Details: 07/05/2022

Cx complaint of a ol code. Spoke with Cx when entering home and explained we did not have any of his contract information from Best Buy. That he would need to contact them and have stuff sent over to us. Cx was not going to pay for service call cause he swears he has it. Tried to wait while he called Best Buy but he could not get a hold of anybody. He will call us once he figures out what hes going to do.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Samuel R.

Job Details: 07/05/2022

construction site is closed.no one onsite.; snapped 1 QuickPics

We serviced a

KITCHENAID COOKTOP

Model KCES950HSS00

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

"Was sent out by kitchenaid to document the opening of the counter for a replacement cooktop. Called kitchenaid and documented measurments with them, job is complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Ephrata, PA 17522

Justin L.

Job Details: 07/05/2022

Cx complaint unit not working or powering on. Was able to access unit and found that the unit was getting 120.4VAC but wouldnt power on. Entered into diagnostic and found codes F6E2 UI cant hear ACU and F2E1 Stuck Button.Attemped diagnostic cycle but unit unresponsive. Quoted cx for repair and collected for service call only as cx wants to buy a new unit. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/05/2022

"cust states unit still dripping, but not until time has passed after dispensing. saw water drops in drip tray under dispenser. reordering valve, also ordering seperator and fitting.; ordrng 1 W11546685 (valve) and 1 W11423787 (seperator) and 1 W11163765 (fitting)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near New Market, MD 21774

Brian R.

Job Details: 07/05/2022

cx complaint is rail on right came apart and rack was falling and pieces are broke and rack was showiung rust spots. new rack was sent and he threw out old rach with adjuster things on it. per s code rail part and labor to do job and rack covered and cx will pay for other parts. gave cx quote for today as hes calling in about unit.; ordrng 1 W11259786 (Right Rail) and 1 WPW10588164 (Adjuster Housing 7.67) and 1 WPW10588165 (Adjuster 48.59) and 2 WPW10250160 (Clip 42.27)s and 2 WPW10546503 (Rack Adjuster 29.53)s and 2 WPW10195839 (Rack Adjuster 36.04)s and 2 WPW10195840 (Clip 33.01)s and 2 WPW10250162 (Cover 4.85)s and 1 WPW10340542 (Spray Arm Manifold 80.82) and 1 WPW10448645 (Spray Arm 42.29)

We serviced a

IKEA RANGE

Model IEL730CS2

Near Fairfax, VA 22031

Christian C.

Job Details: 07/05/2022

Cx complaint front right burner does not turn off at any dial. Unable to replicate issue. Called safety. SR#7733965894. Ordering switches for both front burners. W10857622-none in stock at both upper marlboro and whirlpool. Cx paid in full. Unit has 5 year manufacture warranty through Ikea.; ordrng 1 W11162115 (RF burner switch) and 1 W10857622 (LF burner switch) and 1 W11116868 (knob)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Fairfax, VA 22030

Richard B.

Job Details: 07/05/2022

"CX complant. Got a notification about a issue. Inspected unit and found unit needs heater installed due to brass grommetts, Installed new upgraded heater assembly and tested unit , No leaks , good wash pressure good drain , good heat. Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 07/05/2022

Cx doesn't have a second dishwasher

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Selbyville, DE 19975

Taylor F.

Job Details: 07/05/2022

Cx complaint is unit not cooling. Tested inspected and verified complaint. Replaced the control and start device from previous diagnosis. Tested unit and compressor/fans still did not come on. Found thermostat to be defective and reading OL. Called parts spoecalist and rescheduled for 7/11/22 to return with the thermostat.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/05/2022

verified cx complaint of unit cooktop light not working. found failed bulb. replaced bulb. tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, MD 21842

Taylor F.

Job Details: 07/05/2022

"Cx complaint is unit making a scraping noise. Tested inspected and verifed complaint. Found the noise coming from inside the dryer, and got worse when wet clothes were added. Noise seems to change when pushing/pulling on the outlet vent but its hard to tell. Called off and rescheduled a 2 tech to pull unit down and properly diagnosis/repair. Returning with supports and idler. Rescheduled for 7/8/22.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Charlotte Hall, MD 20622

Shawn D.

Job Details: 07/05/2022

replaced control and preheated to 350 and unit reached it with no issues. unit is good

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Middle River, MD 21220

Milton J.

Job Details: 07/05/2022

"Cx complaint unit not draining. Checked for errors and a F6E1(No Communication From The HMI), F8E3(Overflow) and a F9E1(Long Drain) codes stored. Unit in middle of finished basement away from water supply and drain. Unit in laundry room on use. Checked pump screen and free from any obstructions. Felt hoses when leaned back and no obstructions in hoses felt. Ordering new Drain Pump, Pressure Switch, Control and Consol to ensure repair on return. **Told CX that we will need to move unit to spot of house unit on return to thoroughly test after repair on return!** -MJrob; ordrng 1 W11458345 (Drain Pump) and 1 W11316246 (Pressure Switch) and 1 W11319991 (Console) and 1 W11322905 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23320

Austin D.

Job Details: 07/05/2022

"cx complaint the unit is not level and making a terrible noise. checked tghe unit and found a damaged right wheel. the wheel pin has broken out of place. therefore, the wheel needs to be replaced to level and remove the abnormal noise the unit is making. part on order.; ordrng 1 WPW10304659 (wheel right) and 1 WP2179826 (pin)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2022

came out and replaced parts and checked door with cx and she said nume better and good as new. unit checks. job complete.

We serviced a

JENNAIR OVEN

Model JJW3830WP00

Near Chesterfield, VA 23838

John P.

Job Details: 07/05/2022

"CX complaint unit will not come back on after a power flicker or outage, and CX has to power cycle unit several times before unit will reboot. Called techline talked to Austin stated that any of the boards could create issue and with it working hard to say which one is causing it.Austin SR#7734026481Power went out, found UI getting 14vdc and UI not coming on verified with Curt at techline UI is NLA."

We serviced a

WHIRLPOOL OVEN

Model WEC310S0FW3

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2022

"cx complaint is oven does not work as it should but all burners heat well. says ovens oven heats to a point and shuts down or stops. tested all burners and they heat well. cx said she knows unit is O-O-W. found F2E1 code for shorted key pad. tested bake and broil. broil element did not get hot on broil. bake did not check either. , checked power and had 120 n 120 and 240 across. checked term block to find red blown off. fixed and secured wire and tested unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, VA 23223

Gill G.

Job Details: 07/05/2022

replaced triple valve. cycled freezer ice maker. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Hume, VA 22639

Daniel J.

Job Details: 07/05/2022

installed control thermistor and evap harness per notes moved over the drain heater over top and in drain

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Austin D.

Job Details: 07/05/2022

"came out to replace the gearfcase. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated, tested tghe unit. unit is running as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Austin D.

Job Details: 07/05/2022

"came out to replace the gearfcase. disassembled the unit as needed. repalced all parts and put the unit back together. calibrated, tested tghe unit. unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Bear, DE 19701

Alexander W.

Job Details: 07/05/2022

Cx stated unit smells like a fish tank inspected tested but cant verify cx complaint checked drip tray no signs of standing water or anything in the tray itself checked water coming out of dispenser and no funny smell coming that either checked over unit with no smells. Unit is working as designed job is complete. Cx paid in full by check.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/05/2022

Cx complaint that the unit is not sealing well and the doors are uneven. I inspected the unit and confirmed the complaint. I found the unit rocks side to side. I leveled the feet to let it sit steady which also even the doors. I used a heat gun to help the gasket mold to the cabinet better. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Middle River, MD 21220

Milton J.

Job Details: 07/05/2022

"CX complaint rack not staying up. Installed new Right Side Adjuster, Adjuster Covers and Adjuster Handles. Tested. Unit is now functioning properly. -MJrob"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ11

Near Abingdon, MD 21009

Neil H.

Job Details: 07/05/2022

CX COMPLAINT UNIT NOT DISPENSING WATER REMOVED BACK COVER OF RC AND REMOVED THE TUBE AND DISPENSED WATER FLOWED SO I RAN WATER THROUGH THE TUBE AND THEN REINSTALLED UNIT DISPENSING NOW.

We serviced a

JENNAIR OVEN

Model JMW2427DS03

Near Reston, VA 20190

Carl R.

Job Details: 07/05/2022

"AIG-MW error code F1E6. Inspected unit, checked that the lights turn on and off when door is open and closed. Lights work properly. Checked power at p1 3 and 4, 121vac. Reordering mag and inverter. ; ordrng 1 W10217711 (Inverter) and 1 W11346197 (Mag)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Bel Air, MD 21015

Neil H.

Job Details: 07/05/2022

CX COMPLAINT UNIT MAKING LOUD NOISE AND BANGING REPLACED THE BROKEN DRUM AND RELATED PARTS UNIT TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Marc M.

Job Details: 07/05/2022

installed parts and tested unit. ran test 57 and force cycled the icemaker finishing with an 01 designation. ran also test 45 which succesfully filled and tes 36 which did run the fan. unit now checks good.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Abingdon, MD 21009

Neil H.

Job Details: 07/05/2022

COMPLAINT THE DOOR DROPPING FOUND SPRING CAME OFF ON RIGHT SIDE PUT BACK ON AND INSTALLED THE SLEEVES ORDERING CONTROL CX SAID STILL NOT DRYING BUT CX MENTIONED THIS TIME DISHWASHER DOESN'T ALWAYS COMPLETE CYCLE WHICH WOULD CAUSE UNIT FREEZING AND NOT EVEN GETTING TO THE DRYING CYCLE.; ordrng 1 W10906422 (Whirlpool Dishwasher Electronic Control Board) and 1 W10854044 ( Button Tree)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lebanon, PA 17042

Justin L.

Job Details: 07/05/2022

Cx complaint unit not draining. Was able to access unit and found obstruction in drain hose. Was able to clear and test unit now operates as designed no further work needed.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 07/05/2022

"unit is fully functional on arrival , cx stated they seen no reason to change out parts since unit is fully functional and has been since last visit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Fallston, MD 21047

Neil H.

Job Details: 07/05/2022

"CX COMPLAINT THE UNIT LEAKING UNDER THE DOOR LOWER GASKET SEAL CALCIUM EATING THROUGH AND ALLOWING WATER UNDER AND THEN OVER THE LOWER PART OF THE TUB 621.84120 COLLECTED.; ordrng 1 W11035418 (DOOR-INNER) and 1 W10909089 (lower seal,bottom) and 4 WP8281217 (screw)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 07/05/2022

Per previous diag I was able to access and replace the timer. I then attempted to test the unit and found that it was not starting. I put the old timer back in and the unit started as intended. I am reordering the timer. I was able to schedule the retrun visit for Thursday 7/7 AM preference.; ordrng 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lucama, NC 27851

Ronnie B.

Job Details: 07/05/2022

cx complaint of long dry times. cx stated just moved into this home and havent used unit here yet. At previous home would take up to 5 cycles to dry. tested unit and verified heater function and airflow is good at this location. Heater is cycling on and off as it should. Advised cx to clean vents once per year.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/05/2022

No one over the age of 18 was at the residence. Contacted the office who attempted to call cx but no answer. Left thank you card and they will need to call back in to reschedule.; saved tckt

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