Service History 1036 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 07/08/2022

CX complaint is the cooktop is stained and the oven door is getting hot. Inspected unit and found the cooktop isnt damaged advise CX that the cooktop will stain if there is a spill over and advise CX the cooktop needs to be cleaned after use to help provent issues like this. Also found door gasket not sealing properluy which is causing door to get a little hot. Ordering Door gasket; ordrng 1 WPW10129032 (Door gasket)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Nokesville, Virginia 20181

Robert W.

Job Details: 07/08/2022

CX Complaint is the unit is giving error F5E3 door lock fault. Inspected unit and found door lock has failed replaced and tested unti is now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Crofton, Maryland 21114

Eric W.

Job Details: 07/08/2022

"CX Complaint: Burners not lighting all the timeInspected unit, Found intermitant lighting with burner heads and caps. swapped caps and heads around and got different results. Ordering all new burner heads and caps.; ordrng 1 W11435570 (Burner Caps) and 2 W11435630 (Burner heads)s and 1 W11435659 (Burner Heads) and 1 W11435657 (Burner Heads) and 1 W11435660 (Middle Burner Head)"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 07/08/2022

replaced parts ordered.tested unit and unit performed properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Goochland, Virginia 23063

Jerod R.

Job Details: 07/08/2022

replaced ordered part and tested unit is now fully functional

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Greenville, North Carolina 27858

Ronnie B.

Job Details: 07/08/2022

"recovered refrigerant, removed and repalced compressor, filter/dryer, and installed coupler. Pulled 28hg of vac and verified no leaks during leak down. Charged with 4.6 oz of 134a low side 0 psi, high side 100 psi and amp draw 1.09. Filled gaps with silicone, unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/08/2022

Replaced drive motor as per previous diagnosis. Tested unit and still not getting the motor to turn F7E3 error code. I am not hearing motor try to activate or actuator im also not hearing try to activate. ACU has 120vac coming in. 12vdc to UI. ACU flashing. Tested for voltage drop but did not have any voltage drop. Tested motor from control and had 5olms on both windimngs. Control W11519742 needed per WPTL. I quoted CX price and saved the quote. CX declined repair at this time so she can contact WP and/or look at new units. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Oakton, Virginia 22124

Jason A.

Job Details: 07/08/2022

"CX complaint FRIGE not cooling. Unit is in garage & unplugged. Checked RCevap & condenser lines. RC evap shows signs of leak. Corroded copper lines & mastic crumbllng. Ran test 38 / 100%. NO frost pattern. Unit pulls only 69W. NonUV type bella compressor. Parts OOS. 3CountSealSystem > JJ; ordrng 1 3CountSealSystem (3CountSealSystem) and 1 W10735062 (tube) and 1 W10865322 (evaporator RC) and 1 W11025999 (compressor kit incl invrtr, drier)"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089BEP01

Near Washington, District of Columbia 20003

Ricardo S.

Job Details: 07/08/2022

"Replaced Grille, air flow cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Vienna, Virginia 22182

Jason A.

Job Details: 07/08/2022

CX complaint DW not drying. Items are wet at end of cycle. Rinseaid in dispenser. Measured 120VAC into & out of thermal fuse. Measured 3 to 4A not enough to heat properly. Checked wiring. Htr gets warm. > JJ; ordrng 1 W11305308 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Reston, Virginia 20191

Jason A.

Job Details: 07/08/2022

CX complaintDRYER F3 error code & load is wet when dryer stops. Advised CX use timed dry for now. Parts in stock > JJ; ordrng 1 WPW10298258 (harns-moisture sensor) and 1 W11525996 (main ACU)

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW15

Near Reston, Virginia 20194

Carl R.

Job Details: 07/08/2022

"Ice maker only makes a few cubes at a time. Filter was just changed. Owner suspects the water line from filter to ice maker is clogged. Water dispenser works fine. Talked with cx about ice maker partially filling. Hward ice maker harvest for about 5 seconds. Ice maker was partially filled. No ice clogging flow. Tried to perform a harvest. Nothing happened. Receiver and emitter boards are not showing a beam while door switch is held and while emitter flap is held. Needs emitter, and ice maker and Receiver board. ; ordrng 1 WPW10277448 (Icemaker) and 1 W10757851 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Edgewood, Maryland 21040

Neil H.

Job Details: 07/08/2022

cx complaint unit freezing in the rc replaced damper control stuck open and thermistor in rc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 07/08/2022

"Cx complaint, no ice production, tested all circuits, found backed out harness connection at the cabinet for the icemaker. Repaired the loose connection and verified vac voltage, ran factory diagnostic test to verify unit functions, also tested icemaker fill-harvest... working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS0

Near Fredericksburg, Virginia 22405

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit found control blown due to infestation. Also cx had issue with burner replaced manifold and cx prepaid for knobs removed and replaced supplied parts tested and inspected for proper use unit now functions normally left the core for the control due to infestation.

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/08/2022

"Cc the unit catching items inbetween the lint screen housing and metal panel.. removed the housing and adjusted metal that was bent toward me away from the lint housing, not allowing good seal . adjusted and installed new lint housing.. IF cx calls back order 1 - WP697557 PANEL AND CONTACT WPL ON RETURN . Job complete"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Fort Washington, Maryland 20744

Shawn D.

Job Details: 07/08/2022

cx complaint handle is loose no screws for her to tighten she said and oven heat issue cakes and stuff wont bake correctly. inspected unit and confimred loose handle inside door and then checked for errroos and had f2e1 so cleared it. took dooor apart and tighten handle and now is goood. i then calibrated oven plus 25 and we etsted it at 350 and now seems to be working good and cx is going to give it a try. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/08/2022

"installed RC evap fan per previous, upon starte up fan activated properly, full frost pattern on RC evap, cx was nice enough to defrost, prior, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH0

Near West Springfield, Virginia 22152

Christian C.

Job Details: 07/08/2022

Cx complaint unit does not keep temp after dropping it from 400 to 350. Inspected unit. Tested oven sensor reading 1.11kohms. Tested thermal fuse from P2-1 P2-4 reading .2 ohms. Tested bake element reading 16.6 ohms. Tested broil element reading 15.7 ohms. Preheated oven for 400. Tested temps with my multimeter. Reading 405 when preheat was finished. Cx wanted to be educated on broil and how to use the timer as well. Unit is working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Milton, Delaware 19968

Andrew W.

Job Details: 07/08/2022

Cx complaint is unit flames are all same height. inspected and verified complaint. Verified unit has been fully converted to LP and just needed flames adjusted. unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHW01

Near Lewes, Delaware 19958

Andrew W.

Job Details: 07/08/2022

cx complaint is unit not warming. inspected and verified complaint. checked temps in rc and got 41 and fc was 3. temps are set at 37 in rc and 0 in fc. tested resistance at control and rc thermistor read at 51 and fc read at 6-7. cx also stated there had recently been a power outage and that the breaker had to be flipped a few times. tested compressor and fans and all are working as designed. believe control has a short and rc thermistor is defective. ordering control and thermistor. rescheduled for 7/11/22 pm requested. CX was quoted $559.46 for total repair and cx paid in full by cc.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/08/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't Cooling. I then checked the power to the unit. I'm getting 122.2 Volts. No power to the Control at all. Made sure the Plug into the Compressor Section is fully in. I then checked the Control Board. Control is fully plugged in. Unit needs Control Board. ; ordrng 1 W11357371 (CONTRL-BOX)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near North Potomac, Maryland 20878

Julian H.

Job Details: 07/08/2022

CX complaint about water leaking from FC and frost found evap drain clogged use steamer to cleared drain and melt ice working properly now

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KUBL214KSB00

Near Centreville, Virginia 20121

Richard B.

Job Details: 07/08/2022

"CX complant. Machine makes a humming sound . Inspected unit and could not replicate sound , Opened door to let cold out so compressor kicks on. Compressor kicked on and CX stated its not the same sound . unit is level and not vibrating when running. CX will try and make a recording of the sound. And will call back, RB; saved tckt"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Herndon, Virginia 20171

Richard B.

Job Details: 07/08/2022

"CX complant. Error code returned after control board replacement . Installed new control board without built in sensor and having the sensor plug. as well as a new sensor ,mTested unit , on vegitable . Microwave working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 07/08/2022

"door gasket failing, falling apart. replaced door gasket."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Stafford, Virginia 22554

Thomas B.

Job Details: 07/08/2022

Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and washer tested unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507EBL01

Near Westminster, Maryland 21157

Brian R.

Job Details: 07/08/2022

cx cpmplaint is with the lights and most are out and some are flashing. checked unit and freezer light is out and the 4 sides. all top lights are dim but front under ice maker is out. replaced upper light first and all light up top casme back. then replaced freezer light and sides came back. unit now checks. job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGC500JSS00

Near Great Falls, Virginia 22066

Carl R.

Job Details: 07/08/2022

"Surface Burner Flames Too High - Natural Gas - Cooktop. Inspected unit, and noticed that the Lf and Rf Burners are not igniting fast enough. It's taking about 8 to 10 sec. To ignite and when it dose ignite, iys almost a burst of flames. Both igniters are weak. I used a wire brush to make good contact with burner bases and caps. Nothing changed. Ordering burner heads 2, and burner caps 2.; ordrng 1 W11580024 (Ignitor) and 1 W11380174 (Cap set) and 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s"

We serviced a

IKEA REFRIGERATOR

Model IRT138FDM00

Near Washington, District of Columbia 20005

Mitchell H.

Job Details: 07/08/2022

got to unit annd pulled out. reclaimed r134 and it had a full charge. put on iv drier and coupler. filled to reccomended fill and informed cx to let us know if any better and to keep an eye on it. job comp;eted.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Ashburn, Virginia 20147

Carl R.

Job Details: 07/08/2022

"The rinse aid dispenser is not working. Talked with cx and she says that the dispenser isn't putting out enough liquid drying detergent. Checked for codes, no codes in found in unit. Closed dispenser door, and put dispenser on max. Ran dishwasher until the door popped open. Checked for solution from the drying detergent. Some bubbles was in the dishwasher, not alot. Cx also say that the dishes are not getting full dried, Unit has a plastic tube. Ordering dispenser ; ordrng 1 WPW10671905 (Dispenser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near ,

Taylor F.

Job Details: 07/08/2022

Cx complaint are shelves defective. Tested inspected and verifed complaint. Found the shelves that were ordered to be the right part number but wrong part. The boxes had drawers in them. Please have MR verify parts are packaged correct before return visit.; ordrng 2 W10362173 (cover)s

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Washington, District of Columbia 20009

Mitchell H.

Job Details: 07/08/2022

cx complaint unit is leaking during cycle. inspected unti and found unit leaking from sump. went to grab sump from van and the box already opened and looked weird. checked it out and found the sump looked shoved in box and had a hole in bottom of it as if something was dropped on it. informed cx we will be ordering sump for next visit.; ordrng 1 w10904995 (sump and motoe)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, District of Columbia 20018

Mitchell H.

Job Details: 07/08/2022

cx compalint unit is not cooling well. inspected unti and found complaint. unit was on and running but no fan runing. found return frozen over. cleared it and hoping that helps slightly. the unit is in such a small tiny kitchen cant even open freezer door at all. freezer evap is completley frozen over. ordering all parts back there for defrost issue. please 2 ct for tight space and a big defrost job; ordrng 1 W11581973 (harness) and 1 W11559968 (fan motor) and 1 WPW10384183 (thermister) and 1 W11546981 (heater) and 1 2ctperdefrost (2ct per defrost)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Richmond, Virginia 23226

Joseph D.

Job Details: 07/08/2022

cx complaint of loud damper. confirmed complaint. damper auidbly loud and not sealing. replaced damper. operation smooth and quite now.

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Falls Church, Virginia 22046

David J.

Job Details: 07/08/2022

F5E2 door lock F0E1 load detectionCx complaint loud screeching noise. Inspected unit and found two error codes above. Cleared error codes and ran diagnostic cycle. When getting into the wash cycle the unit was trying to spin but barley able to and was screeching very loud. Unit will need a new drive assem. Quoted Cx for repair and paid 120.00 service call. Cx is going to buy a new unit. ; ordrng 1 Wpw10737541 (Tub assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 07/08/2022

"cx complaint is unit freezing up again. Tested inspected and verifed complaint. What the cx was was referring to was condensation building up on the evap cover from warm air being left in. The unit is basically empty, which could cause alot of warm air to infiltrate in when it is opened, or the cx wasnt closing the door properly. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 07/08/2022

"Cx complaint is ice sticking together. Tested inspected and verifed complaint. Found ice sometimes gets stuck in the chute keeping the damper door open, letting warm air in to melt the ice. Informed cx what to look out for, unit is now working as designed. Job is complete."

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Portsmouth, Virginia 23704

Anthony D.

Job Details: 07/08/2022

cx complaint unit wont agitate checked unit found agitator broken at washplate quoted cx $120.00 service call $110.00 labor $15.00 shipping $89.01 parts $5.34 tax $339.35 total cx paid $229.35 and owes $110.00 labor on return visit; ordrng 1 W10836496 (agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, Virginia 22554

Tanner B.

Job Details: 07/08/2022

"Cc the unit water not working and the unit moving.. All lights working, unit was cooling etc. removed ui and cycled power. reseated all connections and tested unit .. ui now working.. adjusted the roller cabs to prevent ther unit from moving .. CX also informed me of a noise , but doesnt happen all the time. Informed cx to record/ try to pin point location of noise .. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5700AC1

Near ,

Justin S.

Job Details: 07/08/2022

cx says the vent line was cleaned late june and says the unit has stopped heating. found the unit is spinning and blowing but not heating. the unit is getting 120/240/120vac. isolated the element and both sides sending 120vac. found the element resistance is open. replaced the element and the tco kit and tested. the unit is now heating good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Virginia Beach, Virginia 23462

Austin D.

Job Details: 07/08/2022

came out to check the sealed system. upon arrival the unit was cooling and was at 15 degrees in the freezer. checked the pressure and it was 0 on the low side. added a little refrigerant to help woth cooling. other than that the unit is running as designed. ice bin full upon arrival.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 07/08/2022

Cx complaint is middle rack was not on rack correctly and water comes back into the dw when running the sink. Tested inspected and verifed complaint. Installed hi loop on drain hose and found the front left wheel on the middle rack was not in the track. Corrected wheel and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/08/2022

Cx complaint is unit not making ice. Tested inspected and verified complaint. Replaced valve from previous diagnosis and unit is now working as designed. Job is complete. Harness was not needed so took the cost of the harness out of the labor. Cx paid in full by CC

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Richmond, Virginia 23230

Gill G.

Job Details: 07/08/2022

replaced inlet valve. tested. unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Timonium, Maryland 21093

Shane M.

Job Details: 07/08/2022

"cx complaint turnedtable stopped spinning. can confirmed. took bottom cover off, found 0v to motor. took lower cover off. removed harness. mess with controlboard. now i have 120v to motor. motor is spinning properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS02

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/08/2022

"Cx complaint Fc temp display randomly shows -11 and the gpes back to normal.Temp check with thermocouple showed 38F in the Rc and 0F in the Fc. Thermistors and control are reading correctly. Inspected connectors on Fc thermistor, found no issues. It doesn't seem to be a damper issue since, according to the cx, the Rc temp display never indicates warmer temp. Evap fan, defrost and control board are working as designed at the moment. I was unable to replicate any issue, but if the cx lalls back, please per id Fc temp sensor WP2188820. Collected $120"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Greensboro, Maryland 21639

Jonathon C.

Job Details: 07/08/2022

"cx complaint, drum seal coming off. inspected unit, verified complaint. found drum seal defective causing noise. dismantled unit to do felt strip and found the bulk head on the unit damaged as well. bulkhead is CBE. cx paid in full for the remainder of the service call.; ordrng 1 W11162465 (bulkhead)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 07/08/2022

cx complaint unit is making noise.inspected unti and found unit to be making noise from evap fan.unit will need a new evap fan and fan blade W11024089 44 triblkes WP2169142 26 tribles; ordrng 1 W11024089 (fan motor) and 1 WP2169142 (fan blade)

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Manassas, Virginia 20111

Robert W.

Job Details: 07/08/2022

CX Complaint is there is a crack in cooktop. Inspected unit and found pitting in glass from around knob and hair line crack from knob to vent after first use when unit heated cracked glass. Ordering Cooktop and bezel; ordrng 1 W11476176 (Cooktop) and 4 W11447840 (Bezel)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/08/2022

CX complaint unit not cooling in ff compartment checked unit found evap covered in ice measured thermistor and attempted to put in diagnostics called techline talked to Ed had me power cycle unit and put into diagnostics and verified defrost heater was working 21k 2degrees and 6k 47 degrees. Advised to change control and ff thermistor. Also ordering air tower. SR#7734059930; ordrng 1 W11126274 (Air tower) and 1 WPW10384183 (Thermistor) and 1 W11443921 (Ui)

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Falls Church, Virginia 22042

David J.

Job Details: 07/08/2022

Cx complaint no heat. Tested unit and it had plenty of heat coming out the vent. Took lid off and found that vent line was crushed behind unit and had terrible ventilation. Straighten line and cut to make shorter. Re installed and tested unit. Everything is now working as intended.

We serviced a

WHIRLPOOL DRYER

Model WED94HEAW0

Near New Market, Maryland 21774

Ricky E.

Job Details: 07/08/2022

"customer stated that the door is sagging... verified issue and fnd hinge pins cracked at the top and bottom... replaced hinge assy, unit cks ok.."

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Arlington, Virginia 22205

David J.

Job Details: 07/08/2022

Cx complaint unit cuts off when start of bake. Error code for bottom temp sensor. Replaced temp sensor. Tested unit too and bottom and both worked. Unit is now working as intended.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/08/2022

"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Jessup, Maryland 20794

Robert L.

Job Details: 07/08/2022

"re-evaluated situation, was able to adjust old bezels for temp to see alignment, found LF switch tilted and shaft very loose on switch, appears mounting brackt under glass is not aligned properly, ordering switches, seal and bracket, will need to techs to lift out due to vent , will need 2 techs to align when reinstalling; ordrng 1 W10815302 (brkt-mntg) and 2 W10917724 (switch-inf LF or LR)s and 1 W10911303 (switch-inf RF) and 1 W10857622 (switch-inf RR) and 1 WP8286642 (tape glass seal)"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/08/2022

"inspected parts prior to start found NTC broken in bag, (see pics), reordering sensor, still needs 2 tech.; ordrng 1 W10834236 (switch)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/08/2022

"CX complaint: sound problem...sounds like a choo choo train. Tested and verified complaint. I found all 4 rollers and idler pulley all sounded rough so i replaced them from dryer repair kit from my van stock. Tested unit and still getting sound. Vent inside unit was rerouted to come out the side and seems to be the reason for the sound so i secured every part of it tghat may rattle with metal tape. Tested and still getting sound. Ordering blower wheel. Cannot reschedule due to vacation home and we will need to coordinate with them for when they are down here.; ordrng 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22312

David J.

Job Details: 07/08/2022

Cx complaint s code heater. Replaced heater and tested unit. Found no leaks and heater was working. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW00

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/08/2022

"CX complaint: no ice. Tested and verified complaint. I found inlet tube was frozen up. Defrosted inlet tube, tested unit and it is now working properly. Job is complete. CX paid 120.00 for service on CC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 07/08/2022

leveled unit

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, Virginia 23661

Justin W.

Job Details: 07/08/2022

cx complaint clothes not drying. checked unit to find 2 issues. first issue found was long dryer duct. second issue was loose connector at heater. reseated connector and tested unit heating as designed. notified cx of duct work needing to be shortend cx agreed to address issue after work. unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE900HSS02

Near Leesburg, Virginia 20175

Carl R.

Job Details: 07/08/2022

Pizza stone shattered first use. Unit is working normal. Cx had pizza stone plate on griddle using. Pizza stone broke. Called tech line and customer care.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/08/2022

"installed and tested sump assembly which is spraying now and no leaks, left unit as i found it not fully seated under counter and not installed. job complete."

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Arlington, Virginia 22206

Emmanuel R.

Job Details: 07/08/2022

"Cs dryer is making a noise, Found the exhaust hose has vibrated off causing the unit to be louder then normal. I reattached exhuast hose and tested unit. Unit is now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lorton, Virginia 22079

Demonte S.

Job Details: 07/08/2022

Unit is a R 600 unit. Will need the Coupler Fittings to fix the Compressor. ; ordrng 2 W11504415 (COUPLER (suction))s and 2 W11504431 (COUPLER ( High Side))s and 2 W11506619 (COUPLER ( Coupler fitting))s and 2 W11109499 (Whirlpool Refrigerator Drier Tube)s and 2 W11504445 (COUPLER ( Condenser to Drier))s and 2 W11504449 (COUPLER)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Waverly, Virginia 23890

Chris B.

Job Details: 07/08/2022

cx complaint unit door hard to open inspected unit confirmed cx complaint found spW11604003 drilled 3/16 in back side of drain hose 1in down from flat insatlled drain hose tested unit working as desighned

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 07/08/2022

"cx complaint the unit is not making ice. checked the unit and found that the ice maker thermistor was OP. also the ice box fan is not turning on with the proper voltage being sent to the fan in test 59. therfore, the unit needs a new ice box fan and ice maker to resolve the issue. tested heater wire etc. will return once the parts come in.; ordrng 1 W11407678 (ice box fan) and 1 W11557002 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 07/08/2022

cx complaint is a rattling noise that happens after dryer gets hot. when i arrived cx started a load with some towels in it. after 10min the noise started and got louder and more frequent. i inspected and found noise is coming from blower wheel area. i removed the duct and found nothing out of place. put unit back together making sure everything was tight and not contacting anything it shouldnt. ran unit for 15min. noise returned. replaced blower wheel with preIDed part. tested unit. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dundalk, Maryland 21222

Milton J.

Job Details: 07/08/2022

CX complaint there's a burning smell when drying. Installed new Element as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Ashton-Sandy Spring, Maryland 20860

Justin S.

Job Details: 07/08/2022

replaced the dispenser and the lock. ran the calibration cycle and 2 diagnostic cycles without any error codes. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Cheltenham, Maryland 20623

Shane B.

Job Details: 07/08/2022

"cx complaint is the door not closing securly. confirmed complaint, door does not close tightly and pops open easily. i found nothing damaged. tightened and adjusted hinges. they now close securely and no longer rub the front panel when opening/closing. unit is working as designed. cx paid for service call."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Timonium, Maryland 21093

Shane M.

Job Details: 07/08/2022

"cx complaint the unit isnt washing proper after last repair. put unit into test mode, no errors present. ran test cycle. found no spin, belt popped off drive motor. fix this issue.advised cx do not overload machine & to make sure clothing is evenly in tub. cx calls back mandatory W11283592 drive motor."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Fairfax, Virginia 22030

Richard B.

Job Details: 07/08/2022

"CX complant. Fridge filter is stuck . was able to remove filter and found filter housing is broken , Will need a filter housing. In stock , RB; ordrng 1 WPW10394053 (filter housing)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Essex, Maryland 21221

Milton J.

Job Details: 07/08/2022

"CX complaint oven is taking to long to heat and oven door coming apart. Installed new Door Insulation, Gasket, Glass Bracket, LH Trim, RH Trim, Screws, Screws and Glass Door. However screws holding ignitor stripped out. Also no door seal ordered which is torn and hanging down. Ordering Door Seal, Ignitor Screws and Oven Burner plus returning with previously ordered Ignitor. -MJrob; ordrng 1 WPW10535778 (Door Seal) and 2 98005659 (Ignitor Screws)s and 1 W11220387 (Oven Burner)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Middle River, Maryland 21220

Milton J.

Job Details: 07/08/2022

CX complaint unit shuts off during cycles. checkledc for errors and a F8E3(Overflow) code was stored. Tested unit and went through all functions with no issues. Checked for voltage at the pressure swith and 4.95dcv present. Unit seems to be having a issue with the pressure switch. Ordering new Pressuren Switch plus returning with Pre-IDed Control. -MJrob; ordrng 1 WPW10448876 (Pressure Switch)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Glen Burnie, Maryland 21060

Andrew H.

Job Details: 07/08/2022

"Customer complaint is the unit is not spinning or agitating. Inspected unit and found no response from control I checked and found the green light on back of the control and drain pump was on and trying to drain water but unit did not have any water in it. The drain pump sounds weak. I spun the basket and could see that the basket is out of balance this is due to a better. Unit will need your case, wash plate, pub drive, clutch, actuator and control board. Ordering parts. 2 count job ; ordrng 1 W11116592 (Control) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10528947 (Hub drive)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Reisterstown, Maryland 21136

Andrew H.

Job Details: 07/08/2022

Customer complaint is the unit's not making ice. Inspected unit and put unit into test mode. I put you into test 58 shows 014 thermistor cooler than harvest cycle. This indicates that thermistor is within range to make ice. Test 56 showed e0 no error codes. I ran test 57 in unit showed 02 harvesting not completed. I ran test 59 for ice maker harvest motor and got the same results 02 for harvesting not complete. I inspected ice maker verified that it was plugged in I reinstalled ice maker and cycled power to the unit after cycling power I perform the same test. test 57 shows that it's harvesting and I could hear the ice maker motor working. Test 57 should harvest complete. I then performed test 45 ice maker fill test. Ice maker filled with water. I found that most likely the unit was not unplugged when the ice maker was taken down the ice maker until the power was cycled to the unit. I called tech line and documented.File number 7734061473 unit should now be making ice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Nottingham, Maryland 21236

Milton J.

Job Details: 07/08/2022

Complaint UI missing segments on display. Installed new UI Housing as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Crofton, Maryland 21114

Eric W.

Job Details: 07/08/2022

"cx complaint: drawer looseTrack for deli drawer came apart, bearings fell out. Drawer not closing properly, causing fridge door to be adjar. Ordering new tracks for left and right side of deli drawer.; ordrng 2 WPW10235370 (Drawer Glide/track)s"

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRS01

Near Timonium, Maryland 21093

Shane M.

Job Details: 07/08/2022

"cx complaint the unit isnt making ice. found clogged water filter thats restriction flow to icemaker. jumped cycle on icemaker, icemaker rotated & filled with water. cx also complaint the unit dispenser ice randomaly. i believe being caused from small icecubes. cx paid svc by card. mandatory if cx calls back icemaker wpw10300022 & icebin WPW10558423"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Baltimore, Maryland 21239

Shane M.

Job Details: 07/08/2022

defrosted unit & added evap fan. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Baltimore, Maryland 21239

Shane M.

Job Details: 07/08/2022

cx complaint the agitator broke during wash cycle. found it cracked. ordering agitator.; ordrng 1 W11161960

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Richmond, Virginia 23229

Jerod R.

Job Details: 07/08/2022

"tested unit found unit had bad control and ui, unit has no response, ordered needed part; ordrng 1 W11462458 (control) and 1 W11460962 (ui) and 1 W11084865 (harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Parkville, Maryland 21234

Milton J.

Job Details: 07/08/2022

"Cx complaint front glass broke. The handle screws ordered were not sent. Called Parts Warehouse and they said the screws were marked as on site. Asked CX when got to unit and he said he doesn't have any screws that were left or sent. Ordering 2 new Handle Screws plus returning with Glass Door, Bracket and Nameplate. -MJrob; ordrng 2 WPW10277003 (Handle Screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near West Springfield, Virginia 22152

Christian C.

Job Details: 07/08/2022

Cx complaint unit is leaking and IM is clumping up. Inspected unit found water coming from FC section. Evap drip tray frozen over. Defrosted drip tray and cleared debris from drain tube. Defrosted IM bin. Ice has clumped up from not dumping old ice. Advised cx to dump bin every few weeks or so. Cx paid for service call.

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Burke, Virginia 22015

Christian C.

Job Details: 07/08/2022

Cx complaint unit does not work. Inspected unit found UI does not come on. Outlet polarity is correct. Getting 124VAC from outlet. Getting 123.7VAC from interference filter. Getting 124.3 VAC from J8-1 and J8-2. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Towson, Maryland 21286

Keith H.

Job Details: 07/08/2022

replaced cabinet tested for leaks and function unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Bryans Road, Maryland 20616

Shawn D.

Job Details: 07/08/2022

cx complaint unit not draining all the way. inspected unit and had water above filter. checked for errors and had f6e4 ran service ccycle to find unit wont drain at all. vacumed out water checked pump seems good then found broken plate glass in line so removed it and retested still not draining looks to be more class in line and i cnt get it out so replaced line and etsted still not draining. cleared water again checked rear line to disposal and is clear. called mike and he had me check sump and its chewed up where pump is from the glass being in there so long. hooked vacume up to drain line under sink and drained unit while vacume is runnnign anf unit drainied good. tried agan now without vacume and unit is draining good now. ifomred cx if unti stops again it will need sump.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Alexandria, Virginia 22302

David J.

Job Details: 07/08/2022

Cx complaint unit not working. Replaced terminal block as stated by previous tech. Tested all burners and oven. Everything is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/08/2022

CX complaint about unit leaking no errors found removed back and try an auto test no leaks found then tested on deep water wash and no leaks foind that water on the floor travels from behind dryer found a humidity on basement floor and wall causing water to travel to under washer unit is working properly let CX know and showed him working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Poolesville, Maryland 20837

Julian H.

Job Details: 07/08/2022

replaced ui documented all we have done so far with TL signal fail b4 Tech gave me file # documented thru svc matters as well stay with CX thru when unit is adding water to the cycle using extra power option found that it adds little bit of water then is suppossed to add some more during cycle extra power is to threat stains not to add more water then CX tested without powe option and unit brought enough water and kept on washing working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/08/2022

Cx complaint of unit freezing food in rc. Found thermistor reading 6k at 32f. Also found gasket torn. Will need to return for to change out gasket and thermistor.; ordrng 1 WPW10224292 (Harness)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ05

Near Fairfax, Virginia 22030

Richard B.

Job Details: 07/08/2022

"CX complant. Water freezing in freezer. prior diagnosis found gasket torn . ice maker leaking , ordered valve, gasket , ice maker , pex tube and regulator. Installed all and tested unit. Dispensing fine, Advised CX to leave door gasket closed for two hiours, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near ,

Justin S.

Job Details: 07/08/2022

cx says the valve remained open during the cycle so much that they turned the water off at the wall. there is a f8e3(overflow) a f8e1(long fill) error codes in memory. ran the automatic test cycle and the unit is filling and during drain the unit remains filling. replaced the valve with pri id and ran the automatic test mode again. the unit is now shutting water off when the valve is not being used. water pressure does seem higher than normal but not registering on the cx well guage as high. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Arlington, Virginia 22206

David J.

Job Details: 07/08/2022

Cx complaint heater element. Replaced heater element due to a code. Tested unit after install. Everything is working and no leaks. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Leesburg, Virginia 20175

Carl R.

Job Details: 07/08/2022

"Washer is Dispensing Hot water even after changing the dial to a different water temperature setting. Looked at fault codes,f0e4,f0e5,f0e7. I performed a balance on DLMS, and found the hot and cold water is on wrong. Swapped hot and cold lines. Unit working properly. Nonpartisan needed"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Cheltenham, Maryland 20623

Shane B.

Job Details: 07/08/2022

"complaint is the unit going off balance during every cycle. checked for codes and found F7E9 locked rotor, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. pushed basket down and it sunk easily, bounced several times when i let go of it. suspension is worn. replaced with preIDed part. calibrated and tested unit. unit is working as designed. cx paid in full for repair."

We serviced a

WHIRLPOOL OVEN

Model GR563LXSS1

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 07/08/2022

cx complaint two large burner coils not working. confirmed complaint. two large burner coils were not working. inspected unit. found two large burner coils with failure in element. replaced both of those burner coils with new parts. two large burner coils now burning properly. Unit working properly. Replaced burner coils due to failure in burner coils. No continuity thru old burner coiils.

We serviced a

WHIRLPOOL RANGE

Model KFID500ESS02

Near Greenbelt, Maryland 20770

Israel R.

Job Details: 07/08/2022

Customer complaint door handle is coming off. I removed the top oven door and tighten the screw. The unit is back to normal operations.

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