We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bristow, VA 20136
Ezra M.
Job Details: 07/06/2022
"unit covered under second year of Costco warranty. checked errors, unit storing 5-1, 5-2, and 6-4 errors. verified door latch working properly, found part of top rack (pivot clip) stuck under float switch. removed, ran test cycle, working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Washington, DC 20018
Samuel R.
Job Details: 07/06/2022
cx complaint unit racks have failed.inspected unit and could confirm cx complaint.advised what is needed.cx advised they will teplace the part theselves
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Mineral, VA 23117
Eric F.
Job Details: 07/06/2022
"Installed LED, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near McLean, VA 22101
Christian C.
Job Details: 07/06/2022
Cx complaint unit normal cycle default spin option is off. No option to change default option. Ordering control and console.; ordrng 1 W11325572 (console) and 1 W11322883 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near New Castle, DE 19720
Taylor F.
Job Details: 07/06/2022
Cx complaint is unit not locking in the begining of the cycle and making a noise during the drain. Tested inspected and verifed complaint. Verifed the noise during drain with the cx and it is the sound of water going into the standpipe. Also informed cx it is normal for the lid to not lock until it gets to the rinse cycle on this model. Cx informed otherwise. Called WPTL to document findings. WPTL agreed that the unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/06/2022
"Cx complains that the dryer takes long time to dry, inspected unit, power 240vac, fuses and heater cks ok, the air flow outisde the house is bad, CX NEED TO CLEAN THE DRYER VENT"
We serviced a
JENNAIR RANGE
Model SVD48600P
Near Brightwood, VA 22715
Eric F.
Job Details: 07/06/2022
"Confirmed cx complaint unit not igniting properly. Found ignitor assembley improperly set in stove top, probably shifted from years of use. Adjusted assembley for proper air flow to burners, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/06/2022
"Cx complains that the unit is dead, no power, cks unit, the tub is full of water, the drain pump makes a humming noise, pump receives 120vac, connection cks ok, replaced drain, resume power, unit tested and wokring ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Strasburg, VA 22657
Ezra M.
Job Details: 07/06/2022
"no cool rc, low cool fc. cust purchased extended warranty thru Lowe's, verified with POP, picture in sd. evap cover frosted over. found harness to defrost element disconnected. reconnected, turned on defrost, steamed out most of the ice. advised cust to leave unplugged with door open to finish clearing ice from evap. cust will call Lowe's contract to get new appt under extended warranty. will need evap harness W11405276 and thermistor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/06/2022
"replaced evap fan motor, verified unit is forming frost pattern, advised cx to keep eye on temps."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Ocean View, DE 19967
Frederick R.
Job Details: 07/06/2022
CX complaint is irregular flames on range. Inspected/tested unit and verified CX complaint. Found several orfices defective from factory. Installed orfice kits from pre-id. Also found two burner heads defective and cracked causing damage to the burner caps. Ordering new burner heads and caps. Verified MS. Please call to reschedule because CX lives out of state; ordrng 2 W11435630 (burner head)s and 1 W11435659 (burner head) and 1 W11435657 (burner head) and 1 W11435570 (caps)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lebanon, PA 17042
Justin L.
Job Details: 07/06/2022
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Dunn Loring, VA 22027
Carl R.
Job Details: 07/06/2022
"Lights are not working, plate needs replaced. Inspected RC and found that the lights are and blinking. Unit will need new 12 LED replacement lights. S84638. Aldo installed cx's ice maker wing for ice maker.; ordrng 12 W11484836 (Leds)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Annville, PA 17003
Justin L.
Job Details: 07/06/2022
As per previous visit was able to access unit and replace part. Tested and Unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Linthicum Heights, MD 21090
Robert L.
Job Details: 07/06/2022
"instlled door switch per previous, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
"cx complaint washplate cracked. checked unit to find error code f1e2 and washplate cracked causing damage to clothes. ordering control, lower harness, stator motor, and washplate for repair.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W11568984 (lower harness) and 1 W10902814 (washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/06/2022
"Cx complaint no water in the dw.Ran diag, found 6-1 and 5-1 errors. The unit didn't fill. Water supply ok, inspected under the unit, found heavy signs of rodents infestation and broken wire on inlet valve. Quoted repair $428.89 with $155 labor for wiring harness W10834770 replacement. No repair at the moment, repaired wire, the unit worked ok. Advised cx that if the problem comes back we must to replace the wire harness (quote valid 30 days) and she must to provide PROOF OF EXTERMINATION before we go back. Collected $120 with check # 333; ordrng 1 W10834770 (wiring harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Milford, DE 19963
Frederick R.
Job Details: 07/06/2022
CX complaint is no ice. RTeplaced valve and heater per prior diagnosis. After repair I tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Frederick R.
Job Details: 07/06/2022
CX complaint is fridge leakin under pantry drawer. Inspected unit and verified complaint. Found evap pan bowed and deformed causing water to drip into bottom of fridge during defrost. Ordering evap pan kit. Talked to Megan and pulling from OS. Returning with drain tube. Rescheduled for 7/13/22; ordrng 1 W11457241 (evap kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 07/06/2022
"installed compressor w/ lockring. vac unit and refilled.. allow 24hrs to cool. used lockring fittings from van stock .; ordrng 2 w10890117 (fitting)s and 2 w10890099 (fitting)s and 2 w10890087 (fitting)s, used 2 w10890117 (fitting), 2 w10890099 (fitting), and 2 w10890087 (fitting) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Faber, VA 22938
Kyle A.
Job Details: 07/06/2022
Could not seperate gearcase from basket. Ordering tub and basket.; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Selbyville, DE 19975
Michael E.
Job Details: 07/06/2022
"CX complaint: door latch intermitantly not unlocking until unplugged for few min, balance problem and once an error showed to CX saying no water. Tested and verified complaint. No error codes and no problem in diagnostic cycle. Spin went wellk and was very well balanced. A flourescent light is plugged into same receptacle which could cause interference with control. Ordering ACU W11419171 and lid latch W11394572. I advised CX to replace light with and incandescent light. Cannot reschedule due to SO part; ordrng 1 W11419171 (ACU) and 1 W11394572 (lid latch)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/06/2022
Cx complaint of unt leaking. Did confirm unit is leaking from inlet valve. Installed the new water valve and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Burke, VA 22015
Demonte S.
Job Details: 07/06/2022
"Installed the User Interface, Latch & Bezel. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Greenwood, VA 22943
Kyle A.
Job Details: 07/06/2022
Cx complaint of food freezing in rc sectiong. Did confirm rc thermistor off by about 17f. Replaced harness and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/06/2022
Cx complaint is that the unit is leaking when its has a full load. Upon arrival I found that the unit is leaking from the LF. I found that the leak is coming from the Softener dispenser. I was able to reduce the pressure coming into the unit and stopping the leak. Unit is now functioning as intedned. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/06/2022
"Found restriction in evap. Removed and installed evap,compressor and drier. Charged system and unit is now as designed."
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/06/2022
"replaced display with no avail, verrified 120 vac to maxwell control, p9 b-w wires, 240 vac p15 r-p9bl wires, no p6 on unit, tech sheet wrong, called techline spoke with bruce sr7734046842 advised to order display, and harness to display.; ordrng 1 W11105615 (display) and 1 W11226772 (harns-wire)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Westminster, MD 21157
Brian R.
Job Details: 07/06/2022
replaced parts ordered and tested unit. unit heated and ran as it should and checks now. job complete.
We serviced a
ROPER WASHER
Model RTW4516FW
Near Frankford, DE 19945
Frederick R.
Job Details: 07/06/2022
CX said they called and cancelled appt. Cancelled at door. No services rendered. Job is complete
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 07/06/2022
CX complaint is temps sometimes warmer than normal. Today had a 2nd tech and was able to diagnose properly. Found no SS issue with unit but found condensation inside from faulty hinge/spring issue. Ordering 12 led modules per Scode S84638. and mylar film kit. to fix popping in hinge. CX has already paid all fees and is due a credit of $13.59 for the difference between the hinge and the mylar kit. Cannot reschedule at this time due to FBO parts needed; ordrng 1 W11171640 (shim-hinge) and 12 W11484836 (module)s
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Smithfield, VA 23430
Anthony D.
Job Details: 07/06/2022
cx complaint condensation on inside of freezer checke unit found door to be warped called techline spoke with rob SR#7734047236 was advise to replace door and to call trade care called trade care spoke with RAYSHAWN SR#7734047570was advised that door and nameplate will be covered due to appointment being sheduled prior to warrenty expiring also was advised that tradecare was ordering door and nameplate and having shipped to cx home with order #1536953139 also advised cx to check door for damage when it arrives and to call to schedule appointment when door arrives; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Aydlett, NC 27916
Branden R.
Job Details: 07/06/2022
"came out for heating element - sp w11540964 - special project s17304 , checked unit and disassembled , replaced heating element and tested unit found sump and pump will need to be replaced due to leak taking out main motor sump and pump coverd by SP w11540964 ordering parts for repair.; ordrng 1 W11416363 (sump and pump)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Windsor, VA 23487
Anthony D.
Job Details: 07/06/2022
replaced drive system inlet valve and control calibrated tested unit working as designed
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Andrew W.
Job Details: 07/06/2022
2nd tech helper
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/06/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model FRIGID
Near Newport News, VA 23608
Lucas R.
Job Details: 07/06/2022
"upon arrival unit frigidaire, advised cx to contact frigidaire for service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Manassas Park, VA 20111
Ezra M.
Job Details: 07/06/2022
"fridge not cold enough, freezer full of frost. found bottom of unit seperating from liner where bottom of rc door gasket sits, not sealing when door closed. called techline. file sent for review"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/06/2022
"cx complaint unit not cooling, checked unit found temps at 40 and 55, compressor pulling .3 amps, ice clump on evap, indication of leak at evap, unit needs sealed system tech for return visit.; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Zuni, VA 23898
Anthony D.
Job Details: 07/06/2022
cx complaint oven not heating properly checked unit upper ove temp sesnor at 1.1kohms lower oven temp sensor 1.090kohms upper oven temps at 362 305 374 310 372 311 averaging 339 lower oven temps at 311 350 318 347 320 344 averaging 331 degrees adjusted temp calibration up 10 degrees in the upper oven and 15 degrees in the lower oven tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX04
Near Washington, DC 20008
Samuel R.
Job Details: 07/06/2022
cx complaint unit keeps leaking from bottom of fridge.inspected unit and found uni freezer to be frozen due to a clogged drain tube.unit will need a new drain tube.also will need a 2nd tech to help pull unit out.2314064 1 tribles 10 whirlpool; ordrng 1 2314064 (drain tub e) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
arrived to find cx states unit working took picture of model and unit to show was here prior to working on second unit cx did not want to pay service for unit and cancelled for this unit.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20001
Samuel R.
Job Details: 07/06/2022
pulled unit out and found unit to have the wromng drain hose.causing water to leak out.installed proper hose and tested unit.no leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LV1
Near Nottingham, MD 21236
Milton J.
Job Details: 07/06/2022
"CX complaint isulation show, RF burner high when valve turned to low and wife thinks oven temps are off. Inspected and found insulations out of place around right oven door hinge. Disassembled oven door, tucked insulation back and reassembled. Adjusted RF flame down while turned down lowest with rest of burners on high. Probed oven and preheated to 382 when control read 350. Cycled 3x and were: 355-368, 353-368 and 354-367. Cycling a little high so calibrated down -10. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details: 07/06/2022
"cx complaint unit is not making ice.inspected unit and found unit to have ice build up on evap.also found ice maker to not work.jumped ice maker and would not cycle.unit will need a new evap harness,fan and ice maker WP2163777 0 tribles WPW10464673 58 tribles WPW10487766 2 tribles; ordrng 1 WPW10464673 (evap fan motor) and 1 WP2163777 (fan blade) and 1 WPW10487766 (evap harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAB0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 07/06/2022
Replaced console assy.. unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23513
Carl A.
Job Details: 07/06/2022
"cx complaint of unit not dispencing ice from unit,checkedu nit to find debries in teeth of auger in bin,removed debries tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2022
came out to replace the stator. disassembled the unit as needed. replaced the stator. put the unit back together. tested in a normal and a drain and spin. unit is running as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ02
Near Port Deposit, MD 21904
Alexander W.
Job Details: 07/06/2022
Cx stated unit is freezing in RC Called whirlpool Spoke with rob from tech line (SR:7734042745) got amp draw off compressor at .7 amp tech line thinks there is a leak to put a process stub on unit and dye drier to find leak. ; ordrng 1 WPW10422363 (Control harness) and 1 WPW10503278 (Control)
We serviced a
WHIRLPOOL ICE MAKER
Model WRF757SDEM00
Near Midlothian, VA 23112
John P.
Job Details: 07/06/2022
Installed ice maker cycled and filled with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near North East, MD 21901
Alexander W.
Job Details: 07/06/2022
"Cx stated unit loosing cooling inspected tested and verified cx complaint found evap frozen on first two rows cleared frost with steamer and checked evap fan operation took watt reading at 120 at max speed using test 5 frost pattern only touch first two rows. Ordering evap compressor and drier talked to TF regarding what parts to order. Cannot reached at this time due to AUTH needed ; rqstng P&A on 1 WPW10608485 (Evap), ordrng 1 W10832994 (Compressor) and 1 W11506635 (Process stub) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/06/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler and lokrings tested and inspected for proper use unit now functions normally"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Galena, MD 21635
Alexander W.
Job Details: 07/06/2022
Cx stated unit not spinning and agitator is loose inspected tested and verified cx complaint installed parts per previous diag tested unit and ran calibration unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Washington, DC 20005
Shawn D.
Job Details: 07/06/2022
replaced control and latch and now lid wont close all the way something is wrong with new latch and lid lock keeps biinking. reordering lid lock for return; ordrng 1 W11176112 (lidlatch)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Alexandria, VA 22314
David J.
Job Details: 07/06/2022
Cx complaint Ice maker not working. Inspected unit and tested ice maker. Got no response from ice maker. Unit will need a new one. Quoted Cx for repair. Cx paid 120.00 for service call. She does not want to pay that much and just will use ice trays.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/06/2022
replaced fuse control and oven control reset tested checked faults still storing f6 e4 replaced console tested again no faults stored heating and working as it should
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM1
Near Edgewater, MD 21037
Dustin F.
Job Details: 07/06/2022
"CX complaint: Unit not running EXCEPT quick wash cycle.Dicussed OOW pricing, while doing so CX respectfully declined service. She wants to replace her unit rather repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 07/06/2022
Confirmed cx complaint unit not spinning out. Found motor receiving power but buzzing lightly instead of spinning. Ordering motor and capacitor.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/06/2022
Cx complaint unit is not working properly inspected unit found the fill tube not seated properly causing ice build up below the ice maker tested ice maker will not cycle completely ordering new ice maker assy; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Manassas, VA 20110
Ezra M.
Job Details: 07/06/2022
"noise. unit covered by extra 1 year from BJ's. not currently making noise, but cust had recording. noise not coming from ice maker, but from evap fan hitting ice. found ice on top side of evap fan, coming down from ice maker fill tube. ice in fill tube, causing water to go over sides, steamed out ice, cycled ice maker, filled normally with no overflow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Milford Mill, MD 21244
Keith H.
Job Details: 07/06/2022
cx complaint is condensation build up on freezer gasket inspected unit and found a bow in the liner/cabinet needs to be sealed and also dispenser is making loud buzzzing noise when getting water; ordrng 1 W11227371 (spigot) and 1 W10841140 (adhesive) and 1 W11556911 (dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/06/2022
"cx complaint the unit is not drying correctly. checked the unit and found that the tco kit was open. unit needs a new tco. replaced the tco and tsted the unit. found a bunch of warter in the exhausts vents. unit will need a new duct/cleaning.; ordrng 1 280148 (tco), used 1 280148 (tco) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Dustin F.
Job Details: 07/06/2022
"CX complaint: Finish on Stainless steel cooktop not finished. skinned her hand while cleaning.Upon Arrival, Found CX had JUST used cooktop before arrival. Cooktop too hot to replace. rescheduled for following monday. burnt finger tips removing burner cap; schdld next appmnt for 7/11 MON AM"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Olney, MD 20832
Andrew H.
Job Details: 07/06/2022
Customer complaint is the unit is not cooling inspected unit found unit 45° on the middle shelf customer had thermometer in this area. I started to remove RC deli drawers and crisper drawers. I found the evaporator completely frozen over and frost coming out of the evaporator cover. I began to defrost unit with steamer and still was unable to get the styrofoam evaporator cover separated from the cabinet in the evaporator because of all the ice. I informed customer I was unable to remove all the ice and the unit will have to be turned off for 24 hours before we return to repair the unit. while defrosting I noticed the evaporator on the refrigerator side was silver when the updated evaporator is black I found rust in the drain pan of the RC section indicating oil from the system is leaking down onto the metal pan and rusting through it. I found the RC drain tube completely clogged with ice as defrosting water was coming into cabinet and down not down in the defrost drain hole. I was unable to remove evaporator cover. I informed customer that we will have to return on another day to do the repair since just defrosting the RC evaporator has taken me more than an hour. Unit will need RC evap due to RC evaporator leak. Customer would like return visit of 7/19 for 11:00 a.m. with ah only three count job; ordrng 1 WPW10643261 (RC Evap)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Justin W.
Job Details: 07/06/2022
cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Vienna, VA 22182
Carl R.
Job Details: 07/06/2022
"Washer wont spin when larger/heavier item like throw rug, pillow or blanket is washed.. cx was washing heavy items. Unit will not spin when heavy items are in the washing machine. No codes.no parts used. Unit will dry regular clothes.working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23224
Chris B.
Job Details: 07/06/2022
cx complaint unit will not dispence ice inspecedt unit found wire not seated on paddle switch seated wire tested unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 07/06/2022
"cx complaint unit still leaving water at end of cycle and giving f9e1 error. pressing cancel to drain wont work until they wait a few hours then it will drain fine. cx said this time when it was giving error the red led on front of door didnt turn on like it usually did. inspected unit and verified complaint, only have f9e1 long drain error stored. still sounds like i had a bad drain pump or issue is in control. replaced control since i replaced drain pump last visit. tested unit. test cycle finished properly and drained all water out this time, last time it left water in bottom. advised cx to monitor and call back if issue persists. if cx calls back send tech with another drain pump(W11497943), AD only, another tech may not be able to pull unit out"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/06/2022
on last vist sent with control replaced sound came back for a few loads now stopped again ordering console; ordrng 1 W11406678 (console)
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Washington, DC 20002
Shawn D.
Job Details: 07/06/2022
replaced valves then tested unit is now working but the panel buttons were giving me issues. ordering ui for return; ordrng 1 W11112656 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/06/2022
"when i arrived unit was unplugged and door was locked. no water in unit. i plugged unit in and door light started flashing but did not unlock. checked for codes and found F6E1 comm error, F5E2 door lock error. cleared codes and unlocked door. F6E1 code returned and unit would not run service cycle. replaced motor control with preIDed parts. unit is now owrking as designed. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/06/2022
cx complaint the unit is not lighting up. disconnected the unit as needed. replaced the parts and tested operaton. unit is running as designed. called office and took payment over the phone with megan.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Toano, VA 23168
Gill G.
Job Details: 07/06/2022
verified cx complaint of unit microwave oven not operating. stored fault code F6E0 (lost communication) ordered microwave user interface and appliance control manager. collected for total.; ordrng 1 WPW10460454 (cntrl-elec) and 1 WPW10119143 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hertford, NC 27944
Branden R.
Job Details: 07/06/2022
"cx complaint refrig not dispensing ice , checked unit found all major componets running as designed , found whenever door is shut , door is warped not allowing contact to switch for unit to dispence ice , unit will need a new door for repair , advised cx door will be shipped to address and to checked over for damages and call Via back out for repair to be done cx agreed .; ordrng 1 W10918659 (door) and 1 wp4373559 (fitting)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Baltimore, MD 21223
Shane M.
Job Details: 07/06/2022
cx complaint the unit isnt washing. found 2 error codes. control & lidlock faults. ordering control board w lidlock.; ordrng 1 W11170318 (control) and 1 W11307244 (lidlock)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Baltimore, MD 21211
Shane M.
Job Details: 07/06/2022
installed new control. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAB00
Near Baltimore, MD 21229
Shane M.
Job Details: 07/06/2022
"cx complaint all lights are out. found RC lights dimmed, found FZ light completely dead. gave a quote for the repairs. cx paid in full by card. ordering Fz light.; ordrng 1 W11104452 (FZ light)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/06/2022
"cx complaint unit is squeeling. checked unit, come to find defective idler pulley, replaced pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bryantown, MD
Robert A.
Job Details: 07/06/2022
"Cx complaint that the unit is not draining and the dispenser is reading low even with detergent. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle, all components passed. I notice the spin modifier was off, and the 'load and go' was empty but on. The cx was unaware of the load and go dispenser. I instructed the cx on the use of the unit. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Demonte S.
Job Details: 07/06/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water in the front left under the Freezer Door. Checked all Lines / Water Filter. Found that the 5/16 Water Line to the Dispenser is leaking Water at the Water Connector. Installed new Water Connector. Tested the unit. No Leaks. Unit is working as Designed. Any questions please check Sd Pictures. ; used 1 8201815 ( Whirlpool Refrigerator Water Tube Check Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/06/2022
unpon arrival no answer at door called office spoke to lauren and was advised to move on at 10:02
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 07/06/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Section keeps Icing Over. I then checked the Thermistors at the main Control Board. P8 Pins 1 & 2 = 0.8 Ohms. P8 Pins 7 & 8 = 10.8 M Ohms. I then checked the Refrigerator Evaporator. At the Thermistor I'm getting 11.84 Ohms. Whirlpool Ref # 7734040805. Per Whirlpool Techline this unit is Unrepairable due to broken Harness is Cabinet. Any questions please check Sd Pictures.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Odenton, MD 21113
Alexander D.
Job Details: 07/06/2022
replaced console. tested unit. unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Odenton, MD 21113
Eric W.
Job Details: 07/06/2022
cx complant of unit not cooling in fridge and snow in freezer inspected unit found alot of snow in freezer door is sealing properly but found the evap drain is full of ice 3 inch deep cx is thawing out unit we need to check the drain to make sure it is clear i took pic of ice; saved tckt
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Parkville, MD 21234
Milton J.
Job Details: 07/06/2022
"CX complaint knobs are crooked. Inspected and foundn all the bezels around the knobs are not centered and aligned perfecrtly upright. Told CX that it's considered cosmetic and WP would have to give auth for repair. She then starting saying they just come on but none of the cooktop valves turning without being pushed in. CX thought bezels are part of the knob, not independant from the valve knobs and the bezels being off alignment have no affect on the valves. Unit would need new Bezel Kit. Reported to WP Safety(7734008286). -MJrob; ordrng 1 W10814133 (Bezel Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Manchester, MD 21102
Brian R.
Job Details: 07/06/2022
"c complaint is unit does not make ice now. checked main harness first and wires were tight and not broke, took ice bin and cover off to find tray stuck in the middle and wouldnt rotate back. checked over and replaced ice maker. advised cx to give unit a few hours and he should start seeing ice. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 07/06/2022
CX complaint of noise during spin. Was able to access unit and ran drain and spin. During testing found that the bearings are failing. Quoted cx for repair and collected for service only as they are going to replace the unit. No further work needed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/06/2022
"Cx complaint unit started having issues cooling a couple weeks ago but then got better then it began getting worse. Was able to access unit and verify the model and serial number. Cx was currently getting items from unit so unable to get an accurate temp. Removed evap cover to find good frost pattern and found 10.29K Ohms at fc thermistor with evap fan running. Found compressor and condensor fan running but when kick plate was removed found that the condensor had a layer of dust on it. Removed dust. Contacted techline and spoke to Rob found product temperature 10F, checked amps and found 0.7Amps, and ran watts and found averaged 108-110 Watts, techline said potential small sealed system leak, contacted sealed system tech MM and we will monitor the situation moving forward"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/06/2022
water leaking when despensing water removed cover found leak at tube fitting ordering new tube fittting; ordrng 1 WP2300868 (tube fitting)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22306
Robert W.
Job Details: 07/06/2022
"CX complaint is the upper rack isnt working properly and unit isnt mounted to cabnet. Inspected unit and found unit was never secured to cabnet missing mounting kit, Also found the upper rack adjuster has failed causing upper rack to not sit properly. Ordering mounting bracket, scres and adjuster kit; ordrng 2 WP8269145 (mounting bracket)s and 2 WP308685 (Screw)s and 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/06/2022
Cc the unit not cooling and not making ice .. Found the FC temp lowest 25 degrees and rc was 45 degress .. ball of ice at lines into fc evap.. compressor and fans working.. unit needs possible compressor and filter/ fill and check for leaks; ordrng 1 W10832994 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/06/2022
"cx complaint of unit frosting up,called techline spoke with Chris ohmed out heating element reading 125ohms on heater out of range was advise to order heating element as it was only pulling .7 of an amp and should draw about 3 amps SR#7734042693; ordrng 1 WP2161324 ( Clip, Defrost Heater)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/06/2022
cx complaint unit not turning on while pulling unit out onto slider unit powered on. checked for shorts and loose wires in back to find none. tested unit to find sensor in recirculation pump reading reservoir is full when it is empty. advised cx part is on back order and that there is a small chance for failure to also be in control cx would like to take a chance with the recirculation pump before paying for control. ordering recirculation pump to complete repair cx paid in full599.10; ordrng 1 W11542867 (recirculation pump $129.81)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Shawn D.
Job Details: 07/06/2022
cx complaint panel is coming up unit still works fine. inspected unit and confirmed defective console its pealing up. grabbed pre id console and installed and tested and looks good. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bumpass, VA 23024
Eric F.
Job Details: 07/06/2022
"confirmed cx complaint unit not spinning out. Found cold water valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Washington, DC 20012
Roberto I.
Job Details: 07/06/2022
"CX complaint no ice, Fc too warm, lights not working properly.Temp check with thermocouple showed 20F in the Fc and 39F in the Rc. The Fc evap is not defrosting. Found also the Fc led module flickering. Forced defrost worked ok. Cx had Rc fan and harness already replaced by a different company. Ordering control board WPW10675033 and Led kit W11601310 per sp W11460554 Rev G (S191AQ covers led module and labor). Pre id evap fan motor to be used on return just in case. Cx will defrost the unit before we go back; ordrng 1 W11601310 (led kit) and 1 WPW10675033 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bowie, MD 20720
Mitchell H.
Job Details: 07/06/2022
cx complaint unit not making ice. installed new ice maker and ice maker started to turn and filled with ice. unit should now be making ice. job completed. informed cx let us know if no ice produces. collected labor by check
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/06/2022
"Installed new sump/ motor assembly and tested unit . unit is now working , no leaks . job complete"
We serviced a
KITCHENAID OVEN
Model KFED500ESS03
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/06/2022
"cx complaint of discoloration on cooktop,checked unit to find that a thermal even had occured causeing the problem, found wire touching cook top caueing it to disclor cooktop no modle or ser sticker found on unit look behind unit and both oven door unable to find a sticker with the info on ,advise cx to call whirlpool for new modle and serial stick, was advise can order part as unit is in entitlements; ordrng 1 W10780927 (Cooktop (stainless))"
We serviced a
KITCHENAID COOKTOP
Model KECC667BSS02
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/06/2022
"cx complaint unit is working intermittently, checked unit, unit has error codes f6e0 lost communications, also displaying f1e0 'replace user interface' ordering user interface and returning with control to complete repair. spoke with pwh, rescheduling for wed 7/13 cx requesting am appointment.; ordrng 1 WPW10545371 (cntrl-elec)"