"unit covered under second year of Costco warranty. checked errors, unit storing 5-1, 5-2, and 6-4 errors. verified door latch working properly, found part of top rack (pivot clip) stuck under float switch. removed, ran test cycle, working properly."

cx complaint unit racks have failed.inspected unit and could confirm cx complaint.advised what is needed.cx advised they will teplace the part theselves

"Installed LED, tested unit, unit working as designed."

Cx complaint unit normal cycle default spin option is off. No option to change default option. Ordering control and console.; ordrng 1 W11325572 (console) and 1 W11322883 (control)

Cx complaint is unit not locking in the begining of the cycle and making a noise during the drain. Tested inspected and verifed complaint. Verifed the noise during drain with the cx and it is the sound of water going into the standpipe. Also informed cx it is normal for the lid to not lock until it gets to the rinse cycle on this model. Cx informed otherwise. Called WPTL to document findings. WPTL agreed that the unit is working as designed. Job is complete.

"Cx complains that the dryer takes long time to dry, inspected unit, power 240vac, fuses and heater cks ok, the air flow outisde the house is bad, CX NEED TO CLEAN THE DRYER VENT"

"Confirmed cx complaint unit not igniting properly. Found ignitor assembley improperly set in stove top, probably shifted from years of use. Adjusted assembley for proper air flow to burners, tested unit, unit working as designed."

"Cx complains that the unit is dead, no power, cks unit, the tub is full of water, the drain pump makes a humming noise, pump receives 120vac, connection cks ok, replaced drain, resume power, unit tested and wokring ok"

"no cool rc, low cool fc. cust purchased extended warranty thru Lowe's, verified with POP, picture in sd. evap cover frosted over. found harness to defrost element disconnected. reconnected, turned on defrost, steamed out most of the ice. advised cust to leave unplugged with door open to finish clearing ice from evap. cust will call Lowe's contract to get new appt under extended warranty. will need evap harness W11405276 and thermistor."

"replaced evap fan motor, verified unit is forming frost pattern, advised cx to keep eye on temps."

CX complaint is irregular flames on range. Inspected/tested unit and verified CX complaint. Found several orfices defective from factory. Installed orfice kits from pre-id. Also found two burner heads defective and cracked causing damage to the burner caps. Ordering new burner heads and caps. Verified MS. Please call to reschedule because CX lives out of state; ordrng 2 W11435630 (burner head)s and 1 W11435659 (burner head) and 1 W11435657 (burner head) and 1 W11435570 (caps)

As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed

"Lights are not working, plate needs replaced. Inspected RC and found that the lights are and blinking. Unit will need new 12 LED replacement lights. S84638. Aldo installed cx's ice maker wing for ice maker.; ordrng 12 W11484836 (Leds)s"

As per previous visit was able to access unit and replace part. Tested and Unit now checks good no further work needed

"instlled door switch per previous, tested all ops ok"

"cx complaint washplate cracked. checked unit to find error code f1e2 and washplate cracked causing damage to clothes. ordering control, lower harness, stator motor, and washplate for repair.; ordrng 1 W10915700 (stator) and 1 W11419171 (control) and 1 W11568984 (lower harness) and 1 W10902814 (washplate)"

"Cx complaint no water in the dw.Ran diag, found 6-1 and 5-1 errors. The unit didn't fill. Water supply ok, inspected under the unit, found heavy signs of rodents infestation and broken wire on inlet valve. Quoted repair $428.89 with $155 labor for wiring harness W10834770 replacement. No repair at the moment, repaired wire, the unit worked ok. Advised cx that if the problem comes back we must to replace the wire harness (quote valid 30 days) and she must to provide PROOF OF EXTERMINATION before we go back. Collected $120 with check # 333; ordrng 1 W10834770 (wiring harness)"

CX complaint is no ice. RTeplaced valve and heater per prior diagnosis. After repair I tested unit and it is now working properly. Job is complete

CX complaint is fridge leakin under pantry drawer. Inspected unit and verified complaint. Found evap pan bowed and deformed causing water to drip into bottom of fridge during defrost. Ordering evap pan kit. Talked to Megan and pulling from OS. Returning with drain tube. Rescheduled for 7/13/22; ordrng 1 W11457241 (evap kit)

"installed compressor w/ lockring. vac unit and refilled.. allow 24hrs to cool. used lockring fittings from van stock .; ordrng 2 w10890117 (fitting)s and 2 w10890099 (fitting)s and 2 w10890087 (fitting)s, used 2 w10890117 (fitting), 2 w10890099 (fitting), and 2 w10890087 (fitting) from stock"

Could not seperate gearcase from basket. Ordering tub and basket.; ordrng 1 W10811960 (Basket) and 1 W11219115 (Tub)

"CX complaint: door latch intermitantly not unlocking until unplugged for few min, balance problem and once an error showed to CX saying no water. Tested and verified complaint. No error codes and no problem in diagnostic cycle. Spin went wellk and was very well balanced. A flourescent light is plugged into same receptacle which could cause interference with control. Ordering ACU W11419171 and lid latch W11394572. I advised CX to replace light with and incandescent light. Cannot reschedule due to SO part; ordrng 1 W11419171 (ACU) and 1 W11394572 (lid latch)"

Cx complaint of unt leaking. Did confirm unit is leaking from inlet valve. Installed the new water valve and tested unit and unit is now as designed.

"Installed the User Interface, Latch & Bezel. Tested the unit. Unit is working as Designed."

Cx complaint of food freezing in rc sectiong. Did confirm rc thermistor off by about 17f. Replaced harness and unit is now as designed.

Cx complaint is that the unit is leaking when its has a full load. Upon arrival I found that the unit is leaking from the LF. I found that the leak is coming from the Softener dispenser. I was able to reduce the pressure coming into the unit and stopping the leak. Unit is now functioning as intedned. Job complete

"Found restriction in evap. Removed and installed evap,compressor and drier. Charged system and unit is now as designed."

"replaced display with no avail, verrified 120 vac to maxwell control, p9 b-w wires, 240 vac p15 r-p9bl wires, no p6 on unit, tech sheet wrong, called techline spoke with bruce sr7734046842 advised to order display, and harness to display.; ordrng 1 W11105615 (display) and 1 W11226772 (harns-wire)"

replaced parts ordered and tested unit. unit heated and ran as it should and checks now. job complete.

CX said they called and cancelled appt. Cancelled at door. No services rendered. Job is complete

CX complaint is temps sometimes warmer than normal. Today had a 2nd tech and was able to diagnose properly. Found no SS issue with unit but found condensation inside from faulty hinge/spring issue. Ordering 12 led modules per Scode S84638. and mylar film kit. to fix popping in hinge. CX has already paid all fees and is due a credit of $13.59 for the difference between the hinge and the mylar kit. Cannot reschedule at this time due to FBO parts needed; ordrng 1 W11171640 (shim-hinge) and 12 W11484836 (module)s

cx complaint condensation on inside of freezer checke unit found door to be warped called techline spoke with rob SR#7734047236 was advise to replace door and to call trade care called trade care spoke with RAYSHAWN SR#7734047570was advised that door and nameplate will be covered due to appointment being sheduled prior to warrenty expiring also was advised that tradecare was ordering door and nameplate and having shipped to cx home with order #1536953139 also advised cx to check door for damage when it arrives and to call to schedule appointment when door arrives; saved tckt

"came out for heating element - sp w11540964 - special project s17304 , checked unit and disassembled , replaced heating element and tested unit found sump and pump will need to be replaced due to leak taking out main motor sump and pump coverd by SP w11540964 ordering parts for repair.; ordrng 1 W11416363 (sump and pump)"

replaced drive system inlet valve and control calibrated tested unit working as designed

2nd tech helper

"replaced element, tested, unit working as designed."

"upon arrival unit frigidaire, advised cx to contact frigidaire for service."

"fridge not cold enough, freezer full of frost. found bottom of unit seperating from liner where bottom of rc door gasket sits, not sealing when door closed. called techline. file sent for review"

"cx complaint unit not cooling, checked unit found temps at 40 and 55, compressor pulling .3 amps, ice clump on evap, indication of leak at evap, unit needs sealed system tech for return visit.; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

cx complaint oven not heating properly checked unit upper ove temp sesnor at 1.1kohms lower oven temp sensor 1.090kohms upper oven temps at 362 305 374 310 372 311 averaging 339 lower oven temps at 311 350 318 347 320 344 averaging 331 degrees adjusted temp calibration up 10 degrees in the upper oven and 15 degrees in the lower oven tested unit working as designed

cx complaint unit keeps leaking from bottom of fridge.inspected unit and found uni freezer to be frozen due to a clogged drain tube.unit will need a new drain tube.also will need a 2nd tech to help pull unit out.2314064 1 tribles 10 whirlpool; ordrng 1 2314064 (drain tub e) and 1 2ndtech (2nd tech)

arrived to find cx states unit working took picture of model and unit to show was here prior to working on second unit cx did not want to pay service for unit and cancelled for this unit.

pulled unit out and found unit to have the wromng drain hose.causing water to leak out.installed proper hose and tested unit.no leaks.

"CX complaint isulation show, RF burner high when valve turned to low and wife thinks oven temps are off. Inspected and found insulations out of place around right oven door hinge. Disassembled oven door, tucked insulation back and reassembled. Adjusted RF flame down while turned down lowest with rest of burners on high. Probed oven and preheated to 382 when control read 350. Cycled 3x and were: 355-368, 353-368 and 354-367. Cycling a little high so calibrated down -10. Unit is now functioning properly. -MJrob"

"cx complaint unit is not making ice.inspected unit and found unit to have ice build up on evap.also found ice maker to not work.jumped ice maker and would not cycle.unit will need a new evap harness,fan and ice maker WP2163777 0 tribles WPW10464673 58 tribles WPW10487766 2 tribles; ordrng 1 WPW10464673 (evap fan motor) and 1 WP2163777 (fan blade) and 1 WPW10487766 (evap harness)"

Replaced console assy.. unit tested ok

"cx complaint of unit not dispencing ice from unit,checkedu nit to find debries in teeth of auger in bin,removed debries tested unit works as designed"

came out to replace the stator. disassembled the unit as needed. replaced the stator. put the unit back together. tested in a normal and a drain and spin. unit is running as designed.

Cx stated unit is freezing in RC Called whirlpool Spoke with rob from tech line (SR:7734042745) got amp draw off compressor at .7 amp tech line thinks there is a leak to put a process stub on unit and dye drier to find leak. ; ordrng 1 WPW10422363 (Control harness) and 1 WPW10503278 (Control)

Installed ice maker cycled and filled with water.

"Cx stated unit loosing cooling inspected tested and verified cx complaint found evap frozen on first two rows cleared frost with steamer and checked evap fan operation took watt reading at 120 at max speed using test 5 frost pattern only touch first two rows. Ordering evap compressor and drier talked to TF regarding what parts to order. Cannot reached at this time due to AUTH needed ; rqstng P&A on 1 WPW10608485 (Evap), ordrng 1 W10832994 (Compressor) and 1 W11506635 (Process stub) and 1 WPW10143759 (Drier)"

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, coupler and lokrings tested and inspected for proper use unit now functions normally"

Cx stated unit not spinning and agitator is loose inspected tested and verified cx complaint installed parts per previous diag tested unit and ran calibration unit is now operating as designed job is complete.

replaced control and latch and now lid wont close all the way something is wrong with new latch and lid lock keeps biinking. reordering lid lock for return; ordrng 1 W11176112 (lidlatch)

Cx complaint Ice maker not working. Inspected unit and tested ice maker. Got no response from ice maker. Unit will need a new one. Quoted Cx for repair. Cx paid 120.00 for service call. She does not want to pay that much and just will use ice trays.

replaced fuse control and oven control reset tested checked faults still storing f6 e4 replaced console tested again no faults stored heating and working as it should

"CX complaint: Unit not running EXCEPT quick wash cycle.Dicussed OOW pricing, while doing so CX respectfully declined service. She wants to replace her unit rather repair."

Confirmed cx complaint unit not spinning out. Found motor receiving power but buzzing lightly instead of spinning. Ordering motor and capacitor.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (motor-drve)

Cx complaint unit is not working properly inspected unit found the fill tube not seated properly causing ice build up below the ice maker tested ice maker will not cycle completely ordering new ice maker assy; ordrng 1 W11546935 (Ice maker)

"noise. unit covered by extra 1 year from BJ's. not currently making noise, but cust had recording. noise not coming from ice maker, but from evap fan hitting ice. found ice on top side of evap fan, coming down from ice maker fill tube. ice in fill tube, causing water to go over sides, steamed out ice, cycled ice maker, filled normally with no overflow."

cx complaint is condensation build up on freezer gasket inspected unit and found a bow in the liner/cabinet needs to be sealed and also dispenser is making loud buzzzing noise when getting water; ordrng 1 W11227371 (spigot) and 1 W10841140 (adhesive) and 1 W11556911 (dispenser)

"cx complaint the unit is not drying correctly. checked the unit and found that the tco kit was open. unit needs a new tco. replaced the tco and tsted the unit. found a bunch of warter in the exhausts vents. unit will need a new duct/cleaning.; ordrng 1 280148 (tco), used 1 280148 (tco) from stock"

"CX complaint: Finish on Stainless steel cooktop not finished. skinned her hand while cleaning.Upon Arrival, Found CX had JUST used cooktop before arrival. Cooktop too hot to replace. rescheduled for following monday. burnt finger tips removing burner cap; schdld next appmnt for 7/11 MON AM"

Customer complaint is the unit is not cooling inspected unit found unit 45° on the middle shelf customer had thermometer in this area. I started to remove RC deli drawers and crisper drawers. I found the evaporator completely frozen over and frost coming out of the evaporator cover. I began to defrost unit with steamer and still was unable to get the styrofoam evaporator cover separated from the cabinet in the evaporator because of all the ice. I informed customer I was unable to remove all the ice and the unit will have to be turned off for 24 hours before we return to repair the unit. while defrosting I noticed the evaporator on the refrigerator side was silver when the updated evaporator is black I found rust in the drain pan of the RC section indicating oil from the system is leaking down onto the metal pan and rusting through it. I found the RC drain tube completely clogged with ice as defrosting water was coming into cabinet and down not down in the defrost drain hole. I was unable to remove evaporator cover. I informed customer that we will have to return on another day to do the repair since just defrosting the RC evaporator has taken me more than an hour. Unit will need RC evap due to RC evaporator leak. Customer would like return visit of 7/19 for 11:00 a.m. with ah only three count job; ordrng 1 WPW10643261 (RC Evap)

cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)

"Washer wont spin when larger/heavier item like throw rug, pillow or blanket is washed.. cx was washing heavy items. Unit will not spin when heavy items are in the washing machine. No codes.no parts used. Unit will dry regular clothes.working properly."

cx complaint unit will not dispence ice inspecedt unit found wire not seated on paddle switch seated wire tested unit working as desighned

"cx complaint unit still leaving water at end of cycle and giving f9e1 error. pressing cancel to drain wont work until they wait a few hours then it will drain fine. cx said this time when it was giving error the red led on front of door didnt turn on like it usually did. inspected unit and verified complaint, only have f9e1 long drain error stored. still sounds like i had a bad drain pump or issue is in control. replaced control since i replaced drain pump last visit. tested unit. test cycle finished properly and drained all water out this time, last time it left water in bottom. advised cx to monitor and call back if issue persists. if cx calls back send tech with another drain pump(W11497943), AD only, another tech may not be able to pull unit out"

on last vist sent with control replaced sound came back for a few loads now stopped again ordering console; ordrng 1 W11406678 (console)

replaced valves then tested unit is now working but the panel buttons were giving me issues. ordering ui for return; ordrng 1 W11112656 (console)

"when i arrived unit was unplugged and door was locked. no water in unit. i plugged unit in and door light started flashing but did not unlock. checked for codes and found F6E1 comm error, F5E2 door lock error. cleared codes and unlocked door. F6E1 code returned and unit would not run service cycle. replaced motor control with preIDed parts. unit is now owrking as designed. cx paid in full for repair."

cx complaint the unit is not lighting up. disconnected the unit as needed. replaced the parts and tested operaton. unit is running as designed. called office and took payment over the phone with megan.

verified cx complaint of unit microwave oven not operating. stored fault code F6E0 (lost communication) ordered microwave user interface and appliance control manager. collected for total.; ordrng 1 WPW10460454 (cntrl-elec) and 1 WPW10119143 (cntrl-elec)

"cx complaint refrig not dispensing ice , checked unit found all major componets running as designed , found whenever door is shut , door is warped not allowing contact to switch for unit to dispence ice , unit will need a new door for repair , advised cx door will be shipped to address and to checked over for damages and call Via back out for repair to be done cx agreed .; ordrng 1 W10918659 (door) and 1 wp4373559 (fitting)"

cx complaint the unit isnt washing. found 2 error codes. control & lidlock faults. ordering control board w lidlock.; ordrng 1 W11170318 (control) and 1 W11307244 (lidlock)

installed new control. unit working properly.

"cx complaint all lights are out. found RC lights dimmed, found FZ light completely dead. gave a quote for the repairs. cx paid in full by card. ordering Fz light.; ordrng 1 W11104452 (FZ light)"

"cx complaint unit is squeeling. checked unit, come to find defective idler pulley, replaced pulley, tested, unit working as designed."

"Cx complaint that the unit is not draining and the dispenser is reading low even with detergent. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle, all components passed. I notice the spin modifier was off, and the 'load and go' was empty but on. The cx was unaware of the load and go dispenser. I instructed the cx on the use of the unit. The unit is working as designed."

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water in the front left under the Freezer Door. Checked all Lines / Water Filter. Found that the 5/16 Water Line to the Dispenser is leaking Water at the Water Connector. Installed new Water Connector. Tested the unit. No Leaks. Unit is working as Designed. Any questions please check Sd Pictures. ; used 1 8201815 ( Whirlpool Refrigerator Water Tube Check Valve) from stock

unpon arrival no answer at door called office spoke to lauren and was advised to move on at 10:02

Inspected the unit. Found that the cx is saying that the Refrigerator Section keeps Icing Over. I then checked the Thermistors at the main Control Board. P8 Pins 1 & 2 = 0.8 Ohms. P8 Pins 7 & 8 = 10.8 M Ohms. I then checked the Refrigerator Evaporator. At the Thermistor I'm getting 11.84 Ohms. Whirlpool Ref # 7734040805. Per Whirlpool Techline this unit is Unrepairable due to broken Harness is Cabinet. Any questions please check Sd Pictures.

replaced console. tested unit. unit is now working properly

cx complant of unit not cooling in fridge and snow in freezer inspected unit found alot of snow in freezer door is sealing properly but found the evap drain is full of ice 3 inch deep cx is thawing out unit we need to check the drain to make sure it is clear i took pic of ice; saved tckt

"CX complaint knobs are crooked. Inspected and foundn all the bezels around the knobs are not centered and aligned perfecrtly upright. Told CX that it's considered cosmetic and WP would have to give auth for repair. She then starting saying they just come on but none of the cooktop valves turning without being pushed in. CX thought bezels are part of the knob, not independant from the valve knobs and the bezels being off alignment have no affect on the valves. Unit would need new Bezel Kit. Reported to WP Safety(7734008286). -MJrob; ordrng 1 W10814133 (Bezel Kit)"

"c complaint is unit does not make ice now. checked main harness first and wires were tight and not broke, took ice bin and cover off to find tray stuck in the middle and wouldnt rotate back. checked over and replaced ice maker. advised cx to give unit a few hours and he should start seeing ice. job complete."

CX complaint of noise during spin. Was able to access unit and ran drain and spin. During testing found that the bearings are failing. Quoted cx for repair and collected for service only as they are going to replace the unit. No further work needed

"Cx complaint unit started having issues cooling a couple weeks ago but then got better then it began getting worse. Was able to access unit and verify the model and serial number. Cx was currently getting items from unit so unable to get an accurate temp. Removed evap cover to find good frost pattern and found 10.29K Ohms at fc thermistor with evap fan running. Found compressor and condensor fan running but when kick plate was removed found that the condensor had a layer of dust on it. Removed dust. Contacted techline and spoke to Rob found product temperature 10F, checked amps and found 0.7Amps, and ran watts and found averaged 108-110 Watts, techline said potential small sealed system leak, contacted sealed system tech MM and we will monitor the situation moving forward"

water leaking when despensing water removed cover found leak at tube fitting ordering new tube fittting; ordrng 1 WP2300868 (tube fitting)

"CX complaint is the upper rack isnt working properly and unit isnt mounted to cabnet. Inspected unit and found unit was never secured to cabnet missing mounting kit, Also found the upper rack adjuster has failed causing upper rack to not sit properly. Ordering mounting bracket, scres and adjuster kit; ordrng 2 WP8269145 (mounting bracket)s and 2 WP308685 (Screw)s and 1 W10712395 (Adjuster kit)"

Cc the unit not cooling and not making ice .. Found the FC temp lowest 25 degrees and rc was 45 degress .. ball of ice at lines into fc evap.. compressor and fans working.. unit needs possible compressor and filter/ fill and check for leaks; ordrng 1 W10832994 (compressor) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 1 2ct (2ct)

"cx complaint of unit frosting up,called techline spoke with Chris ohmed out heating element reading 125ohms on heater out of range was advise to order heating element as it was only pulling .7 of an amp and should draw about 3 amps SR#7734042693; ordrng 1 WP2161324 ( Clip, Defrost Heater)"

cx complaint unit not turning on while pulling unit out onto slider unit powered on. checked for shorts and loose wires in back to find none. tested unit to find sensor in recirculation pump reading reservoir is full when it is empty. advised cx part is on back order and that there is a small chance for failure to also be in control cx would like to take a chance with the recirculation pump before paying for control. ordering recirculation pump to complete repair cx paid in full599.10; ordrng 1 W11542867 (recirculation pump $129.81)

cx complaint panel is coming up unit still works fine. inspected unit and confirmed defective console its pealing up. grabbed pre id console and installed and tested and looks good. unit is good

"confirmed cx complaint unit not spinning out. Found cold water valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."

"CX complaint no ice, Fc too warm, lights not working properly.Temp check with thermocouple showed 20F in the Fc and 39F in the Rc. The Fc evap is not defrosting. Found also the Fc led module flickering. Forced defrost worked ok. Cx had Rc fan and harness already replaced by a different company. Ordering control board WPW10675033 and Led kit W11601310 per sp W11460554 Rev G (S191AQ covers led module and labor). Pre id evap fan motor to be used on return just in case. Cx will defrost the unit before we go back; ordrng 1 W11601310 (led kit) and 1 WPW10675033 (control board)"

cx complaint unit not making ice. installed new ice maker and ice maker started to turn and filled with ice. unit should now be making ice. job completed. informed cx let us know if no ice produces. collected labor by check

"Installed new sump/ motor assembly and tested unit . unit is now working , no leaks . job complete"

"cx complaint of discoloration on cooktop,checked unit to find that a thermal even had occured causeing the problem, found wire touching cook top caueing it to disclor cooktop no modle or ser sticker found on unit look behind unit and both oven door unable to find a sticker with the info on ,advise cx to call whirlpool for new modle and serial stick, was advise can order part as unit is in entitlements; ordrng 1 W10780927 (Cooktop (stainless))"

"cx complaint unit is working intermittently, checked unit, unit has error codes f6e0 lost communications, also displaying f1e0 'replace user interface' ordering user interface and returning with control to complete repair. spoke with pwh, rescheduling for wed 7/13 cx requesting am appointment.; ordrng 1 WPW10545371 (cntrl-elec)"