Service History 1033 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, District of Columbia 20010

Dustin F.

Job Details: 07/11/2022

CX unable to provide M/S. CX has sticker card from delivery but unit has no M/S sticker. CX will contact WP for New M/S Sticker so warranty can be verified.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Washington, District of Columbia 20009

Dustin F.

Job Details: 07/11/2022

"CX Complaint: LEaky DishwasherInspected unit, ran Unit through Service diagnostic cycle visually confirmed Sump Is Leaking around diverter. Also Confirmed Drain Pump has continuity. CX is paying service Fee, and wants to shop around for new unit. Leaving CX quote for repair with CX."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, Virginia 23229

Joseph D.

Job Details: 07/11/2022

"replaced sump, and diverter assembly, tested unit, no error codes or leaking present. diverter quiet. working properly. unit is NOT affected by service pointer regarding heater bushings. Its serial number is out of range and had nickel colored bushings. unit now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 07/11/2022

cx complaint is unit still acts the dsame even after all the parts were replaced. checked codes and foung F2E1 UI Stuck Key and F7E0 Loss Of Power. ran tests and put a few things in on quick wash. put some towels in unit and unit does have a scrap when turning what seems to be coming from stator. will order clutches with new stator and motor as it seems the mags are scrapping together. per codes will replace control as well. as soon as approval is given and parts are in office will schedule.; ordrng 1 W10754158 (Stator Motor) and 1 W10734521 (Clutch) and 1 W10754161 (Rotor) and 1 W10812422 (Control) and 1 w10754448 (Clutch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 07/11/2022

replaced parts ordered and tested and checked unit. no leaks seen and unit filled and ran and drained as it should. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Richmond, Virginia 23237

Chris B.

Job Details: 07/11/2022

cx complaint unit will not agiatte inspected unit confirmed cx complaint found shifter to be faulty replaced shifter tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21239

Shane M.

Job Details: 07/11/2022

"cx complaint of 'oil' down left corner & ice is not dispensing. found ice jammed in icebin & cx complaint of 'oil' is grease for the door hinges. just excessive amount, which i told cx this is A GOOD thing. ordering icebin for dispensing issues.; ordrng 1 WPW10558424 (ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, Virginia 23112

John P.

Job Details: 07/11/2022

Tightened handles on unit found dents on right top side of cabinet cabinet is a non-replaceable part advised CX would need to contact store was unable to get in touch with techline due to closed did submit photos through online portal job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Goochland, Virginia 23063

Jerod R.

Job Details: 07/11/2022

resch for tomorrow 1st; schdld next appmnt for 7/12 TUE !

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 07/11/2022

"Cx complaint unit is not working properly inspected unit found cold water valve, shifter, and pulley. Unit is stuck In agitate and the cold water valve is buzzing allowing no water to flow out of cold water side.cx declined service at this time. Cx states she is unable to pay the 120.00 service states nobody told she would have to pay a service call. States she can call in on Wednesday to pay but does not have the money today. ; ordrng 1 W10913953 (actuator) and 1 W10721967 (drive pulley), used 1 W11168740 (Cold valve) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Marshall, Virginia 20115

Eric F.

Job Details: 07/11/2022

"Confirmed cx complaint unit not functional. Found wash pump failing, diverter spinning round and round no directing water. Quoted cx for new sump assembley, cx paid 120 diagnostic, going to take 30 days to shop around."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manchester, Pennsylvania 17345

Drew B.

Job Details: 07/11/2022

"replacedd all parts still same thing the unit is buzzing/humming when it tries to sense/agitate, and when shifts to spin successfully it making longer buzzing will need the capacitor for return call cx to reschd W11395618 needed; ordrng 1 W11395618 (capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, Maryland 21212

Milton J.

Job Details: 07/11/2022

Cx complaint not making ice. Installed new RH FC Slide and RH Stop. Roller Cab was installed last visit. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/11/2022

"GOT HERE problem with broken lid replaced from preid and working properly; (created new UIS, deleted prior attachment to UisID 166667)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC3

Near Chantilly, Virginia 20151

Daniel J.

Job Details: 07/11/2022

unit not powering on tested outlet no 120 checked breaker still no 120 v at washer used extension cable coinnected to outlet in hall way unit powered on checked faults none stored

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 07/11/2022

Cx complaint is that the unit is still leaking since the last repair. Upon arrival I found that the water pressure is still to much and is causing the water to splash over the tub ring. I called TL and spoke Andrew with and explained the findings. He stated that it is a known issue that does not have a repair yet. Upon cx getting the POP to whirlpool the unit is deemed unrepairable. Job complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/11/2022

Cx complaint of a loud buzzing noise. Did confirm noise is coming from the dispenser when it is activating. Ordering dispenser and vent assembly.; ordrng 1 W11412300 (Dispenser) and 1 W11414073 (Vent assembly)

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Herndon, Virginia 20171

Ezra M.

Job Details: 07/11/2022

"whole unit low cool. evap frozen over again. put unit in diag test 3 (Athena control) defrost did not come on. water pressure decreases when dispensing water. ordering control, evap wire harness and water inlet valve.; ordrng 1 W11546681 (evap harness) and 1 W11546690 (control box) and 1 W11546685 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Bel Air, Maryland 21015

Neil H.

Job Details: 07/11/2022

cx complaint fruit and vegtables not lasting as long and cx mentioned the unit seems colder in the rc than should but temp is 38 i moved unit out from wall was pushed back from install elderly couple and cx mentioned that it seems like when temp outside went up in summer seen a change explained that warmer temp outside unit works a little harder to maintain cooling but unit normal.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replace both controls on unit , calibrated and tested unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fairfax, Virginia 22033

Christian C.

Job Details: 07/11/2022

Cx complaint unit IM is not working and FC section is warm. Inspected unit cx had a thermometer in FC section reading 70 degrees. Both sections warm. Compressor was not running. Turned off cooling from front ui and turned back on. Compressor still not running. Cx had not unplugged unit or power cycled through circuit breaker. Unplugged unit. Power cycled. Compressor came on. Unit is pulling 2.54 amps. RC section evap has a good frost pattern. Copper line slightly corroded and mastic tape slightly errored. FC section evap has no frost pattern and FC evap fan is not working. Needs SS Tech 3 count.; ordrng 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (RC evap) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Fairfax, Virginia 22033

Christian C.

Job Details: 07/11/2022

Cx complaint after unit was installed water around the house has less pressure. Advised cx that they would need to contact a plumber. Tested unit in service mode no errors. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 07/11/2022

cx compalint the unit is frosting in the freezer. checked the unit and foud that the drain was clogged. this caused a bunch of frost to build up inside of the unit. removed all frost. the frost has now caused the rails to fail and the door switch. parts on order.; ordrng 1 W11445850 (door switch) and 1 WPW10120018 (slide rails) and 1 12002497 (gear)

We serviced a

KITCHENAID FREEZER

Model KBFO42FTX02

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 07/11/2022

"Cc the unit leaking, units fc drain was clogged. cleared drain and tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, Maryland 21218

Shane M.

Job Details: 07/11/2022

no show on cx again. waited extra time. talked to cx through ring device.. rescheduled.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 07/11/2022

"Cc the unit rf burner not working, found burner nolt cycling.. unit needs new switch .; ordrng 1 WP3149400 (switch rf)"

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 07/11/2022

Arr at cx and had to wait for MW to cool off CX was using cooktop and had MW very hot so did some testing at control while unit cooled off. Pulled unit and replaced transformer and cap after testing thermostat tested unit and unit is now heating

We serviced a

JENNAIR HOOD

Model JXW9048HP4

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/11/2022

replaced filter CX only needed 1

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Brandywine, Maryland 20613

Robert A.

Job Details: 07/11/2022

Job was removed from my roster.; saved tckt

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near North Potomac, Maryland 20878

Julian H.

Job Details: 07/11/2022

CX complaint about ss rusting inspected and found that CX hasnt even leaving on the house is unoccuppied need part; ordrng 1 W10800820 (door-skin FC door)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 07/11/2022

Cx complaint of unit not heating. Did confirm blown thermal cut off. Replaced fuse and the unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Clifton, Virginia 20124

Daniel J.

Job Details: 07/11/2022

bezel that holds lid latch not longer supporting lacth sent with latch but not bezel returning with latch and bezel; ordrng 1 W11559688 (bezel)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 07/11/2022

"Cx complains about a water leak,but he is no sure if the washer machine is leaking or the AC.. so i ran diagnostic test mode.. no error.. valve, hoses, outer tub, drain cks ok, no leak. washer machine working fine"

We serviced a

AMANA REFRIGERATOR

Model ABB1924WES0

Near Gaithersburg, Maryland 20879

Ricardo S.

Job Details: 07/11/2022

"Cx complains that the Rc not cooling, Fc is cooling ok, cks evaporator fan motor and working ok,also the damper control opens and closes ok.. the evaporator cover is full of frost. I ran diagnostic test mode .. Defrost heater is good, Replaced cntrl-elec,, unit is wokring"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Germantown, Maryland 20874

Julian H.

Job Details: 07/11/2022

replaced part when took protection found a little scratch on RH SIDE need to reorder; ordrng 1 w11416371 (panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 07/11/2022

replaced drain tube.cleared put drain hole.cx also complained now the door isnt closing properly.found one of the raild to be bad.unit will need new freezer rails now.W10625068 16 tribles W10625067 l=4 tribles; ordrng 1 W10625068 (rail) and 1 W10625067 (rail left)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS

Near Edgewater, Maryland 21037

Mitchell H.

Job Details: 07/11/2022

got to unit and pulled new cooktop off and had cx compare and it was still about the seame. new cooktop had a rougher style to it. i am not sure if the new cooktops are all like this now but i know it is not normal to be this rough like a fine sandpaper. ordering another one and if the next one is not smoother than we may have the cx call and explainto whirlpool along with us calling techline/use and care for cx; ordrng 1 w10722085 (cooktop)

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Montclair, Virginia 22025

Robert W.

Job Details: 07/11/2022

Cx Complaint is the unit just shuts down after powering on . Inspected unit and found error code F5E3 for door switch but then UI stopped responding didnt clear error code and show up. Console not responding at all. Ordering Door lock and Console.; ordrng 1 W10911045 (Console) and 1 WPW10443885 (Door lock)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CS5

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 07/11/2022

"cx complaint unit is making loud noise and not heatiing. inspected unit then ran unit and confirmed her issue, took unti apart to find magnetron the issue, replaced magnetron and tested unit now heats and sounds good. put unit back together and back above range and tested again and stil sounds good. collected payment unit is good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hughesville, Maryland 20637

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit's lid will not unlock. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f5e3 f5e2 f5e1. I cleared the codes and attempted a manual test with the lid lock. It did not activate at all. I replaced the lid lock with one from VS because the pre id lid lock was not in my bin. I tested the unit for the cx. The unit is working as designed.; ordrng 1 W11307244 (latch), used 1 W11307244 (latch) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 07/11/2022

x complaint unit is not heating.ran service mode and got error code f7e1.ran test ans element is working.unit will need a new control.also found door to slam down.unit will also need a new bushing and friction sleeve WP8268990 8 tribles WP8268961 73 tribles W11305308 special order; ordrng 2 WP8268961 (friction sleeve)s and 2 WP8268990 (bushing)s and 1 W11305308 (control)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 07/11/2022

cx complaint unit is not working.inspected unit and got no error codes.teste unit and everything checked out good.explained to cx on how to properly change settings so unit woont restart

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Dumfries, Virginia 22026

Robert W.

Job Details: 07/11/2022

CX Complaint is the unit is making noise. Inspected unit and found error code F2E1 stuck key tested console and console is responding. CX states unit was purchased in sept of 21 cant show recpite CX contacting warranty company to get pop.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, Virginia 20110

Daniel J.

Job Details: 07/11/2022

unit not going into spin during wash cycle ran diag no errors while testing started quick was found that during draining unit isnt getting the water out fast enough causing it to go into dump mode checked drain found drain low on floor and most of the hose inside removed drain used zip ties to make sure drain wouldnt sink into drain again

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Bristow, Virginia 20136

Demonte S.

Job Details: 07/11/2022

Inspected the unit. Found that the cx is saying that the Dryer Drum isn't spinning. I then checked the Belt to the Drum. Found that the Dryer Belt has snapped. ( Please see Sd Pictures if any questions.) Cx paid for the Service call Only by Card. If the cx calls back Order the Dryer Belt = WPW10198086. Don't go without parts.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 07/11/2022

cx complaint unit is leaking.inspected unit and found vent hole to have water build up.ran a service test and found vent fan not to come on.unit will need a new vent fan W11416460 74 tribles; ordrng 1 W11416460 (vent fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Baltimore, Maryland 21209

Keith H.

Job Details: 07/11/2022

replaced icebox fan and valve unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dumfries, Virginia 22026

Robert W.

Job Details: 07/11/2022

Arr at CX and rang bell no answer called office and CX states this is there old address CX is in GA not VA.

We serviced a

KITCHENAID ALL IN ONE W/D

Model KBFS20EVMS3

Near Baltimore, Maryland 21215

Keith H.

Job Details: 07/11/2022

cx says they were told they didnt have to pay because they moved in last august but issue is these homes werer built 4 or 5yrs ago and the unit is 12years . none of that adds up. cx refused to pay

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Newport News, Virginia 23605

Justin W.

Job Details: 07/11/2022

cx complaint lights not working properly. checked unit to find led in upper rear left of rc inoperable. replaced from pre id part and tested unit working as designed

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Chestertown, Maryland 21620

Alexander W.

Job Details: 07/11/2022

Cx stated oven still taking too long inspected tested and verified cx complaint. Found bake element is defective ; schdld next appmnt for 7/13 WED PM

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, Maryland 21215

Keith H.

Job Details: 07/11/2022

replaced console tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Gaithersburg, Maryland 20877

Ricardo S.

Job Details: 07/11/2022

"customer complains that freezer gasket fell off, freezer door checks fine, the gasket was not in the correct position.. unit tested several times with cx, the gasket stays in place"

We serviced a

WHIRLPOOL RANGE

Model IGS900DS05

Near Virginia Beach, Virginia 23454

Zachery R.

Job Details: 07/11/2022

"cx complaint top oven not baking, checked unit, come to find igniter out of range, replaced igniter, igniter not able to seat properly due to stripped burner, unit still not baking but broil works, ordering bake igniter and burner to complete repair.; ordrng 1 W11174122 (burnr-oven) and 1 WP7432P14360 (igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Winchester, Virginia 22601

Danny R.

Job Details: 07/11/2022

unit wont go in to diag past lid lock gots lid lock code and it clicks will need lock; ordrng 1 W11513248 (lid lock)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Alexandria, Virginia 22309

Richard B.

Job Details: 07/11/2022

"CX complant. Dishwasher not working. Prior diagnosis found dishwasher dosent run. Installed sump assembly and tested unit , Dishwasher working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, Virginia 23238

Joseph D.

Job Details: 07/11/2022

"cx complaint that ice is overfilling, confirmed complaint. as per techline recommendation, pex line and regulator must be installed, however the supplied 5' pex line will not reach under the sink. unit will need 25 ft pex line to be ordered and installed. updating part. I turned down the valve under the sink, which helped with pressure and should alleviate problem in the meantime, unless excess pressure is building within the water lines.; ordrng 1 W10267701RP (tube-water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chantilly, Virginia 20152

Ezra M.

Job Details: 07/11/2022

"installed new compressor and dryer. vacuumed sys down to -29 for 15 mins. filled with 4.24 oz r134a. condenser fan failing, wobbling, ordering condenser fan and motor.; ordrng 1 W11193484 (blade-fan) and 1 W11563806 (condenser motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Ashburn, Virginia 20148

Ezra M.

Job Details: 07/11/2022

"not cleaning properly. checked errors, f7e1 error stored. unit filled during diag cycle, diverter motor running for almost 2 mins before wash motor started, ran for a short time and stopped. ordering pump and motor assy and control; ordrng 1 WPW10605057 (pump and motor assy) and 1 W10854215 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, Virginia 22026

Robert W.

Job Details: 07/11/2022

ARR at CX and rang bell no answer called office and office contacted CX and CX stated they are in GA no longer in VA.

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FSO

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 07/11/2022

cx complaint unit shows error sometimes it willl work sometimes it wont but resetting breaker seems to help cx said. inspected unit then checked for errors and had f8e0 error stored. took unit apart checked fan and the cooling fan blade is sticky when rotating. gave cx quote for cooling fan and they agrred. replaced fan then tesred bake at 350 and unit reached temps new fan sounds good. collected payment unit is good

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEYM00

Near Newport News, Virginia 23605

Justin W.

Job Details: 07/11/2022

cx complaint right door not staying on properly. checked unit to find door bad not allowing hinge to stay seated properly. also found hinge bowed. ordering door to be shipped directly to cx. advised cx to inspect door upon delivery and to call to schedule install. cx agreed.; ordrng 1 LW10413519 (stainless right door) and 1 Wpw10397055 (bracket) and 1 WPW10470155 (closing cam) and 1 WP681249 (screw)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Suffolk, Virginia 23435

Anthony D.

Job Details: 07/11/2022

cx complaint unit making grinding noise during spin checked unit rean quick was cycle did not hear any noise until the final spin pulled washplate found change underneath washplate causeing noise in spin removed washplate and change reinstalled washplate calibrated tested unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Annapolis, Maryland 21403

Mitchell H.

Job Details: 07/11/2022

cx complaint unit is not heating anymore. inspected unit and confirmed. no heat at all. pulled front cover off. checked parts. TCO checked OL.. ordering cut off kit. cx paid in full and rescheduled accordingly.; ordrng 1 279973 (thermal cut off)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newport News, Virginia 23605

Justin W.

Job Details: 07/11/2022

arrived to find cx needs exterminator.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, Maryland 21217

Keith H.

Job Details: 07/11/2022

cx complaint is unit not cold inspected unit and found fans and compressor running but little to no frost on evap. took amp reading at compressor and got a reading .3amps. will need ss repair by sstech 2 count job parts and labor covered under entitlements; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replaced all parts needed , calibrated unit and tested unit is running as designed ."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, Virginia 23325

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replaced harness and control along with float switch , testged unit is running as designed ."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Woodbine, Maryland 21797

Justin S.

Job Details: 07/11/2022

replaced the inner and outer door and tested. the unit is now starting every time i test it or the cx tests it. the unit is heating good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 07/11/2022

"cx complaint drawers hard to open, checked unit, come to find shelves not seated properly, reseated shelves to proper position, tested, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 07/11/2022

Cx complaint of unit not completing cycle. Did confirm and found unit had loose wire on the connector for the door lock. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJB00

Near Washington, District of Columbia 20008

Dustin F.

Job Details: 07/11/2022

"Cx complaint: not cooling inspected unit, found evap completely frozen. cx short on time.so getting cx to manually defrost so we can access unit. rescheduling for 18th.; schdld next appmnt for 7/18 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 07/11/2022

cx complaint is left pantry drawer was stuck and off track and wouldnt come out and front cover of drawer cracked. was able to fix drawer and front cover to left drawer needs replaced. cx has coverage through Lowes and adsvised he needs to call them to get us proper ticket and we can come back with part. cx calling and will call us back as well. ordered part so we know whats needed.; ordrng 1 WPW10688114 (Drawer Panel)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW6

Near Upperco, Maryland 21155

Brian R.

Job Details: 07/11/2022

cx complaint is with unit and making a zapping sound and thinks something is burning or something. tested unit first with wet towel for a few sec. towel came out cold still and sound and slight small is coming from mag. unit has proper power. ran unit a few more times and mag is dead and trans gets warm to the touch after. called safety to report unit and work thats needed. waited on hold 35 min and call was dissconected. documented job and will order parts to fix high side issues with running and heating. units in warrenty as well. will order parts needed and office to schedule.; ordrng 1 W10269232 (Thermostat) and 1 W10850446 (Capacitor) and 1 W11256462 (Voltage Diode) and 1 W10836753 (Transformer) and 1 W11493410 (Magnetron)

We serviced a

WHIRLPOOL RANGE

Model WOD77EC0HS02

Near Port Tobacco, Maryland 20677

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit's lower light is not turning off. I inspected the unit to confirm the complaint. I found multiple f6e0 f6e4 error codes stored. I tested component activations, the upper light works fine but the lower light is stuck on regardless of the setting. All other components are working fine at the moment. The unit will need new control boards and UI console. I'm ordering the parts for the return visit.; ordrng 1 W11428578 (UI console (stainless)) and 1 W11261165 (control) and 1 W11261164 (control w/o power)"

We serviced a

JENN-AIR OVEN

Model JMW2327WS01

Near Annapolis, Maryland 21403

Mitchell H.

Job Details: 07/11/2022

cx complaint unit not working and just showing f8e0.. inspected unit and confirmed. fan not coming on in diag either. replaced fan with pre is part and tested. unit now good to go. job completed. cx paid in full

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 07/11/2022

Cc the unit ui not working / loose handle.. the units ui connection loose and causing no lights. reconnected and tested. tightened handle . job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Grifton, North Carolina 28530

Ronnie B.

Job Details: 07/11/2022

"cx complaint of unit not working. checked unit and found the fllowing codes f7-e4, f8- e1. Checked under unit found transmission leaking oil. Suspension weak, Valves not opening and clutch slipping and covered in oil. Washplate not wanting to separate from basket. Unit needs rebuild down low and control just in case; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase) and 1 W11419171 (control) and 1 W11165546 (valve) and 1 W10902814 (washplate) and 1 W11568984 (lower harness) and 1 W11400156 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sterling, Virginia 20166

Carl R.

Job Details: 07/11/2022

Humming Noise - Side by Side Refrigerator. Talked with cx and they had video of the sound. I heard the sound that the cx is talking about. I adjusted the feet. And the noise came back. Unit needs isolation pads.2tech 2tech 2tech; ordrng 7 W11553819 (Isolation pads)s

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM01

Near Annapolis, Maryland 21409

Mitchell H.

Job Details: 07/11/2022

cx complaint no cool. since last visit it has been cooling well. reclaimned r134 and pressurized system with nitrogen. sprayed soapy water all over all copper/aluminium pieces and no bubbles. let nitrogen sit for 20 mins and came out of the pressured system about 4 psi. unit does have a leak its very small. tried to call techline but they are closed today. will need shop job for this to call and document. filled unit back up so cx could use it till replaced; saved tckt

We serviced a

MAYTAG WASHER

Model WTW7120HW0

Near Manassas, Virginia 20109

Daniel J.

Job Details: 07/11/2022

complaint on the fourth leak from washer checked for signs of water leaks at all hose connection none present ran normal let unit fill no leaks ran quick wash through entire cycle no leaks found drain hose holder zipped tied to water line but not drain hose zipped hose into holder

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW2

Near Virginia Beach, Virginia 23453

Zachery R.

Job Details: 07/11/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f2e1 stuck key, calibrated and tested, no faults after test cycle, unit is just super loud. checked gearcase come to find oil leaking from bearing spraying along the inside of cabinet, quoted cx,, cx unsure for repair atm, advised ticket is open for 30 days, cx paid $120 service call."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, District of Columbia 20037

Shawn D.

Job Details: 07/11/2022

unit 402 arrived at building inspected unit has f24 ondisplay and non stop draining unit looks to be out of warrenty and tenant in room said building ownes the washer so went back downstairs she said maintance guy is in 704 to go talk to him went there ansd hes not there went back downstairs we called maintance and he said hes not sure where his superviser put the recipt. infomred him he has to pay or to call whirlpool for recpit or help.; ordrng 1 W11574592 (control) and 1 2techjob (2 tech job)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23453

Zachery R.

Job Details: 07/11/2022

"replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, Virginia 23188

Gill G.

Job Details: 07/11/2022

verified cx complaint of unit not heating. found failed tco. replaced tco. tested. unit is working as designed. old part is in bin for return.

We serviced a

WHIRLPOOL WINE CELLAR

Model KUWO24LSBX01

Near Williamsburg, Virginia 23188

Gill G.

Job Details: 07/11/2022

"verified cx complaint of unit not cooling. found unit at room temp. verified 119 vac to unit. condensor fan and compressor are running. compressor discharge line not getting hot. compressor is drawing .59 amps. called sealed system tech, advised that unit needs sealed system repairn and evap is not serviceable. called office and confirmed that evap is not serviceable and compressor is not available. informed cx and collected for service call."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 07/11/2022

replaced heater per service pointer.unit is working

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bowie, Maryland 20715

Kevin P.

Job Details: 07/11/2022

"installed and tested heater element per service pointer, original element was in perfect working order no defects or leaks. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Woodbine, Maryland 21797

Justin S.

Job Details: 07/11/2022

"cx showed me they have a lot of lights out in the unit. replaced the modules that no longer illuminate and now all the modules are illuminating. the unit is now good; ordrng 2 w10695459 (module)s, used 2 w10695459 (module) from stock"

We serviced a

WHIRLPOOL OVEN

Model WEE745H0LZ1

Near Red Lion, Pennsylvania 17356

Marc M.

Job Details: 07/11/2022

cx complaint multiple keys on overlay non responsive. inspected unit but could not enter diagnostic entry as one of the failed/shorted keys is the 'cancel' button needed to access diagnostic procedure. unit will need multiple components to address all possible issues on return.; ordrng 1 W11564643 (active overlay) and 1 W11564644 (maxwell control) and 1 W11122852 (control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Edenton, North Carolina 27932

Austin D.

Job Details: 07/11/2022

"cx complaint the unit is not cooling correctly and cx has lost a bunch of product. checked the unit and found that the thermistor was reading 10k ohhms while the freezer was satisfied at 0 degrees F. that is out of range. therefore, i went ahead and replaced the thermistor. tested defrost. heater came on and thawed the coil. then turned cooling back on once coil was cleared. tested the compressor by taking an amp draw on the unit. amping at 1.2 amps. unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Chesapeake, Virginia 23324

Branden R.

Job Details: 07/11/2022

"cx complaint , water leaking when dispencing water , checked and found unit will need fitting for repair , also door is not sealing properly because of damage to door . ordering fitting for leak and we are still waiting on door for repair to be final .; ordrng 1 wp4373559 (fitting)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Deal Island Historic District, Maryland 21821

Jonathon C.

Job Details: 07/11/2022

"cx complaint, oil from bottom of washer. inspected unit, verified complaint. replaced gearcase and splutch from pre id. tsted unit, unit working as designed. the belt was completely saturated with oil, did my best to clean it but its already worn out from slipping. ordering motor and belt to prevent issues with a slipping belt in the future. unable to resched due to location.; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KMHC319ESS4

Near Boiling Springs, Pennsylvania 17007

Andrew S.

Job Details: 07/11/2022

Per previous diag I was able to access and repalce the interlock switches. I then tested the unit and found that the unit is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gaithersburg, Maryland 20886

Ricardo S.

Job Details: 07/11/2022

the client informs me that they have an extended warrantyWRONG INFO

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, Maryland 20707

Eric W.

Job Details: 07/11/2022

cx complant of unit still not making ice inspected unit found ice still in icemaker from last tec installed new icemaker unit cycles and fills

We serviced a

MAYTAG FREEZER

Model MZF34X16DW08

Near Earleville, Maryland 21919

Alexander W.

Job Details: 07/11/2022

"Cx stated unit is having frost build up inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chocowinity, North Carolina 27817

Ronnie B.

Job Details: 07/11/2022

"cx complaint of unit not making ice. Cx assumed was moisture issues as last visit. Checked unit and verified ice door is closing properly as no frost is built up under ice bin. Ice bin is almost empty. No water in ice maker mold. Ice maker error code e-5 present. Ran ice maker fill and ice maker did fill. Operated fans, evap and ice box fan are both not working at all. Rc compartment temp varies from 52 to 45 throughout. Unit needs both fans, ice maker and control.; ordrng 1 W11579560 (ice maker) and 1 W11578030 (evap fan) and 1 W10846539 (ice box fan) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Winchester, Virginia 22603

Danny R.

Job Details: 07/11/2022

"unti had loose harness on sensor , adjusted it checksok if called back order WPW10384183 sensor ."

We serviced a

MAYTAG DRYER

Model MED5630HC

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 07/11/2022

"upon arrival dispatched for dryer, probelem is with washer leaking from dispenser, apparently unit was diagnosed weeks ago, and cx is waiting on parts."

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