Service History 1033 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/27/2022

"replaced all parts tested unit works as designed,if cx calls back will need to call techline and no ther parts to through at it"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Richmond, VA 23238

Joseph D.

Job Details: 06/27/2022

"according to diagram, cntrl panel should come with actual ui board but it doesnt. need to order actual UI board to fix issue. plastic replaced but electronic not on control board. IF CONSOLE COMES IN FIRST CHECK TO SEE IF IT HAS CONTOL CONNECTED TO IT AND THEN CX DOESNT HAVE TO WAIT FOR SPECIAL ORDER PART. https://www.tribles.com/lookup/298444/2272200#parts incorrect diagram or incorrectly packed.; ordrng 1 W11414079 (ui board.) and 1 w11413965 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDS01FLSS1

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/25/2022

Customer complaint unit is making loud noise at randowm times during the cycle sometimes it does it sometimes it doesnt. I tested unit and found the unit is not mamking noises. I tested the unit and found the unit is washing is filling and is drainnning. I could not hear the noise. We ran the unit for like 15 min. collected 120.; ordrng 1 W10782773 (pump&motor 186.11)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rockville, MD 20852

Israel R.

Job Details: 06/25/2022

Customer complaint unti freezer is not sealing correctly. I tested the unit and found the top right corner is not sealing and is frosting inside. I found the gasket not sealing i steamed the gasket and i was able to get in but when i tested i found the sliders are clear of ice but is not pulling the door correclty. and it fells hard to close the spring is not pulling the unit. Ordering both sliders. 23 and 34 at tribles.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near ,

Frederick R.

Job Details: 06/25/2022

"CX complaint is unit no cool. Inspeted/tested unit and verified complaint. Pulled amp draw of 18.48 and settled an 9.6. Unit needs a compressor. Ordering compressor, drier, coupler. This is a 2 CT SS job. Plese schedule asap; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID RANGE

Model KODE500ESS05

Near Rockville, MD 20850

Israel R.

Job Details: 06/25/2022

"Installed new controls, sendor and fan and the noise still ther with teh fan when it reaches the high temps. The unit still preheating too fast and is not up to temp. Techline is closed today. Send me a shop job pon monday. Techline needs to be called on this.; saved tckt"

We serviced a

JENNAIR MICROWAVE

Model JMW2430WP00

Near Potomac, MD 20854

Israel R.

Job Details: 06/25/2022

Installed new motor. I tested unit and the unit is back to normal oprrations.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Lewes, DE 19958

Frederick R.

Job Details: 06/25/2022

CX complaint is dryer tripping breaker. Could not verify complaint. CX stated to me that electrician had found a faulty breaker in box and replaced it yesterday. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW02

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/25/2022

Upon arrival I took pic of unit. Asked the CX if the OOW charges were explained and she thought she was in warranty. I did pull up entitlements and she was covered until 4/22 for sealed system. When I told her what it could cost she decided to cancel appt. No services rendered. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/25/2022

CX complaint is long dry times. Inspectec/tested unit and verified complaint. Ran test with WP airflow test 3 times and unit failed each time. Unplugged vent from wan and tested again and it passed. Explained to CX that this test shows that there is an issue with the vents and not the machine. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rockville, MD 20850

Israel R.

Job Details: 06/25/2022

F0E5 Off balance. Customer complaint unit is filling but is not agitating. I tested the unit and found the unit has a bad Actuator. I replace actutator and tested. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/25/2022

CX complaint is oven door glass broken when unpacked. Replaced outer glass door per prior diagnosis. Reinstalled door back on unit. Unit has been stored in garage amongst alot of building materials from other contractors. Door was not in same location where i left it after ordering parts. There were scratches on the inner door that I did not notice last time. took pic. Door is repaired and unit needs to be professionally installed and converted. Job is complete

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near Bethesda, MD 20816

Israel R.

Job Details: 06/25/2022

Customer complaint unit is not starting and the ui just keeps reseting. I foiund the UI just displaying Jennair Logo and not working. The unit ahs a bad UI. Installed new UI an tested. Unit is now turning on and heating. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/25/2022

Replaced COnsole UI and drain hose per prior diagnosis. Unit powers up but had no way of testing in store because drain was not accessible. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDS07

Near Seaford, DE 19973

Frederick R.

Job Details: 06/25/2022

"CX complaint is RC no cool. Upon arrival found the FC working but ice build up and RC no cool. Exposed evap and it had a decent frost pattern but lots of ice build up in channels goig to rc. Thawed all ice out and made sure drain tube was clear. Evap fan running good and thermistor was a little high. Also found bot FC and RC door liners warped to the point the gaskets will not stay on them. Ordering control, thermistor and RC/FC doors with gaskets. Please read sticky note; ordrng 1 LW10798950 (dor-fip) and 1 W11240749 (gasket-dor) and 1 LW10798951 (dor-fip) and 1 W11229610 (gasket-dor) and 1 W11352623 (control box)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Staunton, VA 24401

Kyle A.

Job Details: 06/25/2022

Lox box came in damaged. Reordering lockbox.; ordrng 1 W11190039 (Lock box)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harrisonburg, VA 22802

Kyle A.

Job Details: 06/25/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Staunton, VA 24401

Kyle A.

Job Details: 06/25/2022

Cx complaint of damage to unit. Did confirm and found water line was unseated. Reseated water line and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MEDC465HW0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 06/25/2022

Installed harness but unit needs term8nal cover; ordrng 1 W11298298 (Terminal cover)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harrisonburg, VA 22802

Kyle A.

Job Details: 06/25/2022

Installed control and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Staunton, VA 24401

Kyle A.

Job Details: 06/25/2022

"Cx complaint of unit having long dry times. Did confirm major damage to encoder and control due to crushed console. Will need to return with console, control,and ui.; ordrng 1 W11595209 (Console) and 1 W11561939 (Acu) and 1 W11481117 (Encoder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Harrisonburg, VA 22802

Kyle A.

Job Details: 06/25/2022

Cx complaint of unit not cooling. Did confirm units compressor is locked up. Pulling 22 amps and blowing overload. Will need to return with compressor.; ordrng 1 W11547313 (Compressor kit) and 3 W11109499 (Drier)s and 3 W11504445 (Loop and drier)s and 3 W11504447 (Cap tube to drier)s and 3 W11504416 (Suct tube to compressor)s and 3 W11504431 (Discharge to compressor)s and 3 W11506621 (Charging to compressor)s and 3 W11506635 (Coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Millville, DE 19970

Taylor F.

Job Details: 06/24/2022

Cx complaint is unit making a load buzzing noise. Tested inspected and verifed complaint. Unit was making the noise very loudly when i arrived. Found the noise to be coming from the FC evap fan. Replaced evap fan and blade. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Linthicum Heights, MD 21090

Kevin P.

Job Details: 06/24/2022

"unit is in warranty cx used it twicew and now it wont start a cycle, found door switch is broken off. ordering door switch 60 @ trbls; ordrng 1 WPW10569603 (switch-dor)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120KPS01

Near Millville, DE

Michael E.

Job Details: 06/24/2022

Replaced MW door as per previous diagnosis Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Laurel, MD 20723

Robert L.

Job Details: 06/24/2022

"cx complaint after reinstalling unit , ran wash but forgot to turn water on, had e8e1, got stuck in overflowwith pump running, cx unable to reset, entered diag and pump stopped, reset power to contorl and ui, ran diagnostics, tested all pos ok, collected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHW06

Near Washington, DC 20008

Roberto I.

Job Details: 06/24/2022

"CX complaint scratch on rc door. The 2 rc drawers are not sliding properly.Confirmed few scretces on right top corned of rc door. Tested the 2 drawer pans, found them too tight with the tracks and hard to be pulled out. Ordering crisper drawer W11162443, meat pan drawer W11162446, Rc door fip LW10912118 and nameplate W11223753. The 2 pre id shelves to be installed on return. Advised cx to call us when the part arrives; ordrng 1 W11162443 (crisper drawer) and 1 W11162446 (meat pan drawer) and 1 LW10912118 (Rc door fip) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fulton, MD 20759

Robert L.

Job Details: 06/24/2022

"on arrival unit running fine with deli ui unplugged, installed new door and control, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Westminster, MD 21157

Brian R.

Job Details: 06/24/2022

cx complaint is unit wont spin. unit is O-O-W and cx knows. found hub blown out. replaced and tested and now unit checks. jiob complete. cx paid in full.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Millville, DE

Michael E.

Job Details: 06/24/2022

"SR7733963886 Replaced the hinge recievers as per previous diagnosis. I found bending on frome when i had the left panel off and documented in pics. Tested and door still rubbing. Called WPTL and went over findings. WP recommended i replace the base, front and hinge reciever covers. WPTL also recommended extra time and a second person for this repair. Ordering base, front, hinge covers, 2 tech and 2 count per TL Also marking inner door for return visit. Liner needs to be replaced but the problem must be resolved first...Inner door rubbing front of body. Cannot reschedule due to second tech needed per WPTL.; ordrng 1 W10312768 (base-unit) and 1 WPW10308654 (frame-frnt) and 1 W10410463 (cover) and 1 W10410461 (cover)"

We serviced a

JENNAIR RANGE

Model JDS9860AAP

Near Chevy Chase, MD 20815

Israel R.

Job Details: 06/24/2022

Customer complaint unit is not turning on the unit keeps shorting. I tested the unit and found the unit is shorting the brekaer. I pulled unit and removed back cover. I found the element is grounding. I was ablet to separate it from the chassis and tested. Unit is now working fine not shorting. Collected 120. Unit is back to normal oerations.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC

Roberto I.

Job Details: 06/24/2022

"CX complaint washer not starting.Tested unit on spin, got E4 error. Inspected door lid lock, no obstructions. Applied some pressure on the lid on the left side and the unit started. Not sutre if the problem is the lid lock or the lid that seems to be warped. Quoted repair $645.33 with $125 labor for lid W11189136 and lid lock W11371714 replacement. The tenant paid $120 for the svc and is sending the quote to the property manager.; ordrng 1 W11189136 (lid)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Clarksville, MD 21029

Robert L.

Job Details: 06/24/2022

"cx complaint not cooling, found no frost pattern, 1.0amp draw off compressor, fans running, no sign of dye or oil in evap or drain area, no signs heater touching evap, released shredder valve and no regriderant, after consulting , ordering compresssor, drier, evap, heat exchanger kit and heater pan coil......3 count 2 tech built in..... collected $2292.77 ch#118 cx paid in full,; ordrng 1 8201818 (exchanger) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WP2316878 (heater-pan) and 1 WP2306094 (evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW1

Near Virginia Beach, VA 23462

Austin D.

Job Details: 06/24/2022

came out to see why the unit was not locking. disassembled as needed to repalce the lid latch. replaced the latch and tested the unit a test cycle. a rinse and spin and also a normal cycle. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Clarksburg, MD 20871

Julian H.

Job Details: 06/24/2022

CX complaint about unit not cooling on Rc teps on arrival FC-2* Rc 53* on upper shelves found a frost formation on evap cover causing a poor airflow to the top went to diag test 4 valve is switching test 3 fan is running issue with defrost thermistor set Rc to 42* CX MUST THAW UNIT OUT B4 RETURN CX PIF; ordrng 1 W11098695 (fan-scroll)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Germantown, MD 20874

Julian H.

Job Details: 06/24/2022

"CX complaint about unit not cooling at all confirmed both compartments @ room temp inspected frost pattern found none evap just sweats went to the back CX had another servicer and installed an aftermarket relay comp on all the time resistance 6,5,11ohm issue with sealed sys parts covered under entitlement no signs of dye anywhere MUST BE A SEALED SYS TECH 3 COUNTS JOB left unit unplugged as previous conversations with ss techs CX OWES $650 LABOR; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 3COUNTS (SEALED SYS JOB)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/24/2022

replaced heater per svc pointer w11540964 p&l covered by scode s17304

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/24/2022

"CX complaint about gas smell when either stove top or oven was used inspected with gas detector and found a small leak where supply gas hose and regulator connect tightened and leak was gone also when i tried oven it was having a delay on ignition causing a gas smell issue with ignitor & harness replaved from VS tested and working oven still has a coat on burners that smell strong need to be wear out by using oven documented call SR#7733909777; ordrng 1 WPW10324262 (igntr-oven) and 1 W11161843 (harns-wire), used 1 w11161843 (bake broil hrnss), and 1 wpw10324262 (ignitor bake) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Warwick, MD 21912

Alexander W.

Job Details: 06/24/2022

"CX stated unit will not start inspected tested and verified cx complaint found cold water valve defective. Installed new valve from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 W11210459 (valve), used 1 W11210459 (valve) from stock"

We serviced a

KITCHENAID HOOD

Model KVUB600DSS3

Near Rockville, MD 20853

Israel R.

Job Details: 06/24/2022

Customer complaint unti is body is dented. I The customer pulled it out of the box and showed me that the front left corner was dented. I took pictures. I could not find where the serail number on the unit so i took the picture off the box. The unit is pass 30 days cosmetics and no coverage for taht issue. Also the body is not a servicible part. There is not part number and the unit is unrepairable. And not covered by consmetics warranty. Customer is calling back to kitchen aid to see what can it be done.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Rockville, MD 20854

Andrew H.

Job Details: 06/24/2022

Customers complaint is the unit has f2e1 error code and the door is coming apart from the inside. Inspected unit found inside of door clips broken not staying together. When the door is open the unit displays f2e1. I quoted customer for replacing the door. Customer okay to repair. And paid in full with credit card. I replace door and tested unit. Units now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Carlisle, PA 17013

Andrew S.

Job Details: 06/24/2022

Cx complaint is that the unit is intermittently making a popping noise and the RH Rc door gasket is torn. Upon arrival I was unable to replicate the noise. I am ordering a gasket and the cx is going try to document the noise before the retrun. I was able to schedule the retrun for 7/12 anytime.; ordrng 1 W10830274 (Door Gasket)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Greenville, NC 27834

Ronnie B.

Job Details: 06/24/2022

"cx complaint of unit having sensing issues with the water and off balance sometimes. checked unit and no codes stored at this time. checked pressure line and is good, no holes or kinks. checked pressure dome and is clear not clogged. Suspension ok, ran test and unit wouldnt stop filling. canceled, drained, removed and replaced control, calibrated, tested, unit is now working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 06/24/2022

"got unit loose from any visible screws.unit is being held somehow from the bottom of the counter,cx will have handy man remove unit; snapped 1 QuickPics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Montclair, VA 22025

Tanner B.

Job Details: 06/24/2022

installed new door . tested unit. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Tanner B.

Job Details: 06/24/2022

Cc unit not cooling.. compressor making loud noise / buzz then cutting off.. unit needs new compressor kit .; ordrng 1 w11370574 (compressor) and 1 w11109499 (filter) and 2 w11504415 (fitting)s and 2 w11504431 (fitting)s and 1 2ct (2ct)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Rockville, MD 20853

Israel R.

Job Details: 06/24/2022

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/24/2022

"found fill tube and funnel both partially obstructed by styrofoam, when im filling, water running over sides into ice tray and freezing ice together."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Silver Spring, MD 20906

Israel R.

Job Details: 06/24/2022

Customer complaint unit makes noises when the door is open the door swings out and the bottom trim is coming off. I tested teh unit and found the gasket is not sealing adjusted gasket and they nosie is still present. I wiped the gasket and the nosie stops. The trim at the bottom is loose but is attanched the customes asked me if that affects cooling. I told him that is just a cover for the cooling of the system but is not gasket even if it looks loose cooling is not escaping. The door swinging out is normal for this model this model does not have any opnner ot closer. The door is going to go where gravity wants it to be. But the stopper will keep it from swinging pass wat is designed to do. unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20007

Samuel R.

Job Details: 06/24/2022

replaced parts ordered and defrosted unit.now working

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML75011HZ9

Near Washington, DC 20037

Samuel R.

Job Details: 06/24/2022

replaced parts ordered and unit still did not work.will order main control W11416373 special order; ordrng 1 W11416373 (control)

We serviced a

WHIRLPOOL COMPACTOR

Model TU950QPXS2

Near Arlington, VA 22207

David J.

Job Details: 06/24/2022

CX complaint unit would not Come out. Inspected unit and found some thing stopping the door from coming out. Found that unit was turned off and unplugged. Plugged unit in and turned on machine and compacted inside the unit. Now was able to make the trashcan come out. Compactor was inside trashcan went unplugged which did not let the canned come out. Inspected the motor and everything else looks good. Unit is now working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Ellicott City, MD 21042

Eric W.

Job Details: 06/24/2022

cx complant of unit leaking water on floor inspected unit found the drain tube cloged up with debris clared and reinstalled

We serviced a

KITCHENAID DISHWASHER

Model JDB8700AWP3

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/24/2022

"CX complaint unit make a noise stops after starting.Ran diag, found no errors. Ran a test cycle, the unit worked ok, completed the cycle and the heater turned on. Ran a normal cycle for over 20 minutes and the unit worked as designed. Vent fan of, wash motor ok, drain pump ok, all the connections ok. Unable to replicate any issue. I asked the cx to use and monitor the unit, to take note of detail is the problem comes back and possibly to record a video. Collected"

We serviced a

WHIRLPOOL OVEN

Model JDRP648HL00

Near Annandale, VA 22003

Jason A.

Job Details: 06/24/2022

CX complaint LEFT oven never gets up to temp. Tried over 10X to open diagnostics - unable. Both oven sensors 1.08K OHMs. Broil & bake elements heats > JJ; ordrng 1 W11319204 (User interface) and 1 W11317945 (LEFT oven APL MGR)

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Pikesville, MD 21208

Justin S.

Job Details: 06/24/2022

cx showed me the broil element in the upper oven started burning up and she said it was sparking while they were using it. called whirlpool safety and spoke with a donna. replaced the element with preid and tested. the unit is now heating good. turned the unit off and the element turned off. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Annandale, VA 22003

Jason A.

Job Details: 06/24/2022

"CX complaint MW+O turntable is noisey / squeaks. In diagnostics STEAM COOK to test turntable motor by itself. Noisey, squeaks & doesnt turn a consistent speed slows down & speeds up. 2 Tech to separate the MW & OVEN to get to motor underneath. Applied some vegetable oil to adapter shaft & got rid of some of the noise but motor is slow when I added a large bowl of water > JJ; ordrng 1 W10911403 (motor-turn) and 1 2tech (2Tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dundalk, MD 21222

Milton J.

Job Details: 06/24/2022

CX complaint unit not dispensing ice. Inspected and found a wire for the auger motor coming out of the liner harness that mates with the ice maker harness was repaired(see SD pic) and also the wire is pulling out of the connector. That harness is coming out of the liner is unreplacable. Repaired the splice and pushed wire back into connector which has the auger motor working now. CX called Lowe's to get replacement which she had on the phone while I was there and sounds like they are going to honor a exchange for her. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Laurel, MD 20708

Israel R.

Job Details: 06/24/2022

Customer complaint unit is not making ice. I tested the unit and found test 56 has E5 error codes. Ran test 57 ice maker dropped the ice that was inside. Ran test 58 and is 00 warmer than harvest temp. Ran test 36 and 37 all pass. TEsted ice boct thermistor and found 8.1 ohms warm but i had the doors open before. I tested ice box thermistor and about the same a little higher but i had the doors open. TL told me that if the ice maker was replaced and if the unit was not rebooted the code still is saved. tl adviced to reset the board and base on the testing it should start to work. Reset unit and the customer is going to call back if it did not work.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Dundalk, MD 21222

Milton J.

Job Details: 06/24/2022

Cx complaint unit leaked and has bad smell. Ran unit for 50 minutes and no leak produced. Dust undisturbed under so leak would have had to be around the door if so. Smell coming from only one hose hooked up draining out instead of the 2 that come with unit so no high loop. Quoted CX for new Drain Hose and Drain Loop. CX paid $120.00 for diagnosis and is going to dicuss repair with husband. -MJrob; ordrng 1 WPW10545278 (Drain Loop) and 1 8269144A (Drain Hose)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Rohrersville, MD 21779

Ricky E.

Job Details: 06/24/2022

customer stated that the units pilot had gone out during a power outage. at service the units pilot was funtioning and the unit was at desired set temp... unit cks ok..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Burnie, MD 21061

Eric W.

Job Details: 06/24/2022

cx complant of unit not cooling enough in fridge inspected unit found anly a little air comming out of vent found the return side was filled up with foam cleared the foam and now air flow is good

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Emmitsburg, MD 21727

Bernard M.

Job Details: 06/24/2022

Cx complaint of the unit leaking. Entered diag and found no error codes. Ran test cycle and found water inside pan in which the unit is sitting in. Inspected underneath and found oil leaking from gear case. Removed top lid and tub ring and found the out tub to have crack from top coming down side. Attempted to remove washplate and it has seized onto drive shaft. Ordering parts for repair and will need 2 call count with 2nd tech for tub replacement. Once approved contact cx to reschedule; ordrng 1 W11454734 (gear case) and 1 W10752187 (washplate screw) and 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 W10528947 (drive hub) and 6 WP8533953 (hub screws)s and 1 W11219115 (outer tub) and 1 W10721967 (splutch) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw)

We serviced a

KITCHENAID HOOD

Model KVWB400DSS3

Near Springfield, VA 22153

Robert W.

Job Details: 06/24/2022

"CX Complaint is the hood lights not working. Inspected unit and pulled leds tested power to right led and led has no power lights are linked together, tested power to the left led and im getting 15V DC replaced the left led and that led came back on tested power to right led and it has 15V DC but light not working, Replaced right led and lights are now working."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bunker Hill, WV 25413

Danny R.

Job Details: 06/24/2022

the shifter is failed not going in to spin or agutate replaced actuator now checksok; ordrng 1 W10913953 (acuator)

We serviced a

WHIRLPOOL DRYER

Model WED8500DW4

Near Baltimore, MD 21208

Shane M.

Job Details: 06/24/2022

installed pully wit rollers.

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/24/2022

Unable to locate unit.; saved tckt

We serviced a

MAYTAG WASHER

Model WFW6620HW2

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/24/2022

"CX complaint no soap dispensed, no softner dispensed. bad odor. Ran test mode, found F8E1 error. cleared error and rs a test cycle, the cold water didn't work. Tested water supply, no cold water supplied. An intelliflow valve (leak detector devise) is installed on the water supply and doesn't allow the cold water to get trough. Cx needs a plumber. Collected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/24/2022

unit driplots coming from water dispenser when not in use checked connectors ordering water valve and aslo coupler; ordrng 1 WP2300868 (connector) and 1 W11546685 (valve)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 06/24/2022

"replaced ui and console, unit now powers on and workng properly."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Harbeson, DE 19951

Taylor F.

Job Details: 06/24/2022

Cx complaint is cooktop hot light staying on. Tested inspected and verifed complaint. Found right rear switch to be defective. Ordering right rear switch. Cannot reschedule at this time. Cx paid in full by CC.; ordrng 1 WP3149404 (switch-inf)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22207

David J.

Job Details: 06/24/2022

Cx complaint unit has small ice build up at bottom of back wall. Inspected the unit and put into diag mode. Tested all thermistors and tested defrost. Everything was working. Did find a service pointer for replacing control board and ui. No s code so quoted Cx for repair. Set defrost to 02 (every 8 hours). Cx paid for service call. Will let us know within 30 days ; ordrng 1 W11330486 (Ui) and 1 W11533213 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Elkridge, MD 21075

Robert L.

Job Details: 06/24/2022

"cx complaint ice in freezer and water running into, Rc, cleared all ice found drain collapsed, cx said unit sat for while then moved to garage and they just been clearing ice figuring door left open, called tech line, none repairable pics sent via text, referedd cx back to customer care"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, VA 22102

Carl R.

Job Details: 06/24/2022

"The microwave stays hot after heating (even for just a minute) and it also stays steamy/foggy. Unit is heating properly. No problem found at this time No fault codes, or burns. No parts used."

We serviced a

KITCHENAID OVEN

Model KFGG500ESS3

Near New Market, MD 21774

Brian R.

Job Details: 06/24/2022

cx complaint is unit used to heat and bake good and unit does not heat anymore on bake or broil. cooktop checks for all burners. tested unit and no bake or broil. no ignitor or clicks or gas or anything. she said when unit was installed they had her break unit in for 1 hour at 350 and then unit never worked again. unit has bad spark mod. will also bring control out as well. as soon as parts are in office will schedule.; ordrng 1 W11162730 (Spark Module-SPK) and 1 W11088878 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 06/24/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Keedysville, MD 21756

Ricky E.

Job Details: 06/24/2022

"customer stated that the unit was giving a long fill error.. verified the issue and fnd cold valve seized and the temp sensor out of range... replaced valve, unit cks ok.."

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Alexandria, VA 22315

Robert W.

Job Details: 06/24/2022

"Installed washer to correct doors not sealing all is good, CX had turned cooling to lowest setting and was noticing things freezing in RC top shelf set cooling back to ideal setting and unit is running properly now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS42PPDUDE01

Near Easton, MD 21601

Jonathon C.

Job Details: 06/24/2022

"cx complaint, unit dumped all of the ice all over the floor. tested, inspected, verified complaint. found ice bin defective causing ice to freeze into chunks which stuck the ice door open. ordering ice bin, returning with paddle just incase. unable to resched. cx unable to provide Pop; ordrng 1 W10784412 (ice-contnr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near McLean, VA 22102

Carl R.

Job Details: 06/24/2022

Refrigerator continues to freeze and frost items on the top shelf closer to the ice dispenser. Asked cx to lower shelf. To keep food from freezing. No parts used.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Potomac, MD 20854

Roberto I.

Job Details: 06/24/2022

"CX complaint freezer door hard to be opened.Tested door, found a big piece of ice hanging from the lower bin and rubbing against the liner making the door hard to be slided. Found also a tear on the door gasket on the bottom that allows moisture to get into the freezer. Removed ice, the door closed ok. Orderring Fc door gasket W10407216. Return visit 6/30/22; ordrng 1 W10407216 (Fc door gasket)"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEP8

Near Arlington, VA 22207

David J.

Job Details: 06/24/2022

Cx complaint unit not making ice. Replace the parts as stated by previous tech. Tested unit and everything working as intended. Cx paid for labor .

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 06/24/2022

"w11478526 254.05, w11419171 222.14, labor 120.00, shipping 15.00.... customer stated that the unit was dead.. verified issue and fnd 120 to the unit but the controls led was out. the unit woild need both the ui and control.. customer to replace the unit..."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Springfield, VA 22151

Robert W.

Job Details: 06/24/2022

"Cx Complaint is the unit isnt washing. Inspected unit and found the unit has error code F4E3 motor issue, Tested power to motor and its getting good power not washing. Ordering Sump; ordrng 1 W11025157 (Sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Germantown, MD 20874

Julian H.

Job Details: 06/24/2022

CX complaint about unit stopped cooling for a day then refreeze inspected temps on arrival Rc39* Fc 5* temps are fine CX described as lights and display on but cant heard other components did a reboot from circuit breaker this type of units has only a main jazz control that operates power to compressor outlet properly grounded and polarized 120vac replaced control from preid resume power and system operating

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109BSS00

Near Annandale, VA 22003

Robert W.

Job Details: 06/24/2022

Cx complaint is the unit wont start. Inspected unit and found the unit has good power and will want to start but doesnt run. Found unit was in demo mode took unit out of demo mode and tested unit is working and heating properly.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Lochearn, MD 21207

Shane M.

Job Details: 06/24/2022

installed thermistor. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Ashburn, VA 20147

Daniel J.

Job Details: 06/24/2022

noise during cycle grinding hasnt used in over a month checked fault none stored ran diag twice normal noise started wash cyle no noise checked under dishwasher no leaks or damage unable to replicate sounds happened one time only

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/24/2022

"Cx complaint, not cooling properly in the fridge, found water and ice collecting under the pantry drawer on the bottom this caused the pantry base to lift, also drain was clogged. Removed with a steamer, found both fridge door gaskets not dealing properly. Ordering parts to complete the repair, CX will be called to schedule return visit, cx agreed.; ordrng 1 W11084816 (Pantry base) and 1 W11099340 (UI control) and 2 W10917312 (Fridge door gasket)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Millville, DE

Michael E.

Job Details: 06/24/2022

Replaced RC door as per previous diagnosis as well as handle and nameplate. Additional complaint of noise from back. I corrected the vibration. Heated and reshaped door gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Pasadena, MD 21122

Kevin P.

Job Details: 06/24/2022

"cx complaint ice under beverage drawer and water leaking from unit out onto floor, found drain tube obstructed and internal drain from ff section down to drain tube extension frozen over. cleared all ice and installed new drain tube extension 267.97 total collected by cc. job complete"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REM00

Near Washington, DC 20001

Samuel R.

Job Details: 06/24/2022

cx complaint door wont close properly.inspected unit and found to be unleveled.leveled unit and tried doors out.unit is now closing properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dayton, MD 21036

Dustin F.

Job Details: 06/24/2022

"Please Reschedule, contacted cx to let her know i was going to arrive after timeframe. CX stated she would prefer to reschedule; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED94HEAC1

Near Edgewater, MD 21037

Mitchell H.

Job Details: 06/24/2022

cx complaint unit is making rust spots on clothes. went to install both seals and found the seal kit only comes with the rear seal not the front. used one of the seals for the rear and sending other back and ordering the correct front seal. left the adhesive with cx so next tech can have some if he doesnt already. called office and issued the refund for part difference please reschedule when part comes in.; ordrng 1 W11193479 (front seal)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB0

Near Baltimore, MD 21215

Shane M.

Job Details: 06/24/2022

"cx complaint the unit isnt powering on. found 120v at walloutlet.found bottom interlock pushed in. took panel apart. found burnt up board near where fuse sits. found OL fuse. tried adding another fuse.popped breaker, now wallout has no power. raned extended cord to another outlet. no power still. ordering pw supply board, fuse, control , interlocks,; ordrng 1 W11342846 (controls) and 1 w10138793 (fuse) and 1 WPW10531156 (supply board)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDP01FLSS1

Near Great Falls, VA 22066

Christian C.

Job Details: 06/24/2022

Cx complaint dispenser does not lock anymore. Inspected unit found dispenser arm does not move. Installed dispenser. Dispenser now works. Cx paid in full.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near McLean, VA 22102

Carl R.

Job Details: 06/24/2022

"UNIT IS NOT WORKING. Installed parts from previous technician recommendations, seal, moisture sensor kit, and screen. Blower wheel was ok, not needed.unplugged the unit and removed the lid and door cover and control. Removed old parts and installed new parts. Cleaned lint out from blower wheel and at the bottom of the dryer. Put the unit back together, ran unit, no codes. Unit working properly."

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 06/24/2022

replaced gas valve and unit no longer leaking gas. working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22209

David J.

Job Details: 06/24/2022

Cx complaint door not sealing. Inspected unit and found it is sealing. Cx was concerned that a very small edge was not sealing. Used hair dryer and formed gasket a little better for her. No frost in freezer section or confiscation. Unit was packed very tight with food. Unit is working as intended

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