We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Gambrills, MD 21054
Israel R.
Job Details: 08/24/2023
Customer complaing unit is not drying correctly on sendor dry and is beeng getting worst over the last couple weeks. I tested the unit and the thermostat is controlling temp. Unit heated up to 199 then click off and low to 120 and went up to 195. Unit is heating. good. I replace the auto control. I can hear the timer is really making a shorting noise when i close the door and while is working. Ordering timer. 4 at tribles.; ordrng 1 WPW10185992 (timer)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 08/24/2023
cx complaint in unit works great but beeps all the time or cuts off. found codes F2E1 shorted keypad F6E4 no code listed. tested and checked unit. heated to 375 and when done i read 445 and control said 406. will order parts needed. as sooon as parts are in office will schedule.; ordrng 1 W11620552 (Control White) and 1 WPW10181986 (Temperature Sensor)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near La Plata, MD 20646
Leon
Job Details: 08/24/2023
replaced fc door cx feels doors are not level and after trying to close the door the door wouldnt close at all ordering new fc door; ordrng 1 LW10913113 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/24/2023
"installed valve, cycled ice maker, verified filling"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near ,
Ken M.
Job Details: 08/24/2023
Door and nameplate replaced. Heat applied to the gasket to close air gaps. Door is sealing properly. Old parts left with customer.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Suffolk, VA 23434
Branden R.
Job Details: 08/24/2023
"cx complaint scraping sound - dryer - intermittent checked unit and found motor shaft bent causing blower wheel to scrap on housing , tryed to bend out but was unable to do so . ordering all parts for repair .; ordrng 1 W11549461 (motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Woodbridge, VA 22192
Demonte S.
Job Details: 08/24/2023
Inspected the unit. Found that the cx is saying that the Broil cycle isn't working. Started a Broil Cycle. Oven is clicking but no spark at the Broil Ignitor. Installed new Ignitor. Tested the unit again. Broil is sparking now. But very little gas. Noticed that the Broil Tube is wide open where the Gas Valve meets the Broil Tube. ( Any questions please check Sd Pictures.) Ordering the Broil Tube & Gas Valve. ; ordrng 1 WP8054078 (BURNR-BRLR) and 1 W11449506 (Whirlpool Range Gas Valve Pressure Regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17603
Justin L.
Job Details: 08/24/2023
Was able to access unit and replace heater. Ran test and verified operation. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Wilmington, DE 19801
Taylor F.
Job Details: 08/24/2023
"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx stated unit leaked when washing a big load of sheets and only did it one time. Found no signs of a leak at any connections. All drain hoses, pressure hoses and water lines are dry. Ran unit through a cycle and rechecked all connections and could not find any signs of unit leaking. Cx stated builder came out and checked unit before us, its possible the builder corrected issue before arrival. Also load might have been to big and possibly leaked from vent on back of tub. Unit had no error codes, unit is working as designed at this time. Job is complete."
We serviced a
JENNAIR OVEN
Model JDS1450FS0
Near Woodbridge, VA 22192
Demonte S.
Job Details: 08/24/2023
"Inspected the unit. Found that the cx is saying that the Oven Temperature is too low. Checked the Bake Element. I'm getting 16.2 Ohms ,Bake Element is Good. Fixed broken Harness to the Bake Element. Connector to the Harness that plugs into the Element was burnt. Cut it off and put another connector on the unit. I then Checked the Temperature Sensor. I'm getting 1,087 K Ohms. Started a normal Bake Cycle. Oven Pre - Heated to 350 Degrees. Unit is working as Designed. Cx paid in full by card. ( Any questions please check Sd Pictures.)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Sterling, VA 20164
Christian C.
Job Details: 08/24/2023
Cx complaint unit is vibrating while in spin. Inpsecteced unit no errors. Unit is not level. Leveled unit. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Red Lion, PA 17356
Sal R.
Job Details: 08/24/2023
"CX complai t is that the F has lost cooling. I found that with a thermacoupling the FC temps are 22 degrees. I found a large ball of ice over the cap tube with pnly 1 run of coil frosted. I took a AMP draw on the compressor and found a APM draw of .68 AMPS. Unit will need 1 sealed system repair. I am ordering 1 compressor (W11092625), 1 drier filter (W10843121), and 1 evap coil (W10836706). Return visit will need to be 3 call counted due to the time to replace the sealed system. Once the contract is apporved, and parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 1 W10836706 (evpa coil) and 1 3callcount (3 call count) and 1 SSTECH (SS TECH)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Carlisle, PA 17013
Andrew S.
Job Details: 08/24/2023
Cx complaint is that the unit flooded her laundry room and carpet in an adjoining room. Upon arrival I found that the unit was unplugged. I plugged the unit back in and found no error codes. I then inspected the unit for any signs of a leak. I found no obvious signs. I then ran the diag cycle and inspected the unit after. Still no signs of any leak. I then ran a quick wash cycle completely thru and removed the rear cover to watch for leaks. I was still unable to find any signs of any leaking. I called TL and documented with them. Per TL the unit had an suds lock situation. I informed the the cx of WP recommendations. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dover, PA 17315
Fred G.
Job Details: 08/24/2023
"cx complaint unit is still having intermitten power failures. inspected unit and removed kick panel and opened terminal block housing and found unit had a thermal event. I was able to repair wires and replace terminal block with van stock. unit now checks good.; ordrng 1 w11573809 (terminal block (FG VS)), used 1 W11573809 (TERM BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wilmington, DE 19809
Taylor F.
Job Details: 08/24/2023
"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Replaced the rotor, stator, clutch and slider from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Silver Spring, MD 20905
Justin S.
Job Details: 08/24/2023
CX complaint customer advise the freezer has frost build up in the freezer and also no ice is producing. Upon arrival unit had minor ice on roof of freezer cabinet. Freezer was packed overfull. Believe producted were keeping cabinet door from shutting and sealing door. seen no leaks around either freezer or refrig. door.
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL00
Near Aldie, VA 20105
Daniel J.
Job Details: 08/24/2023
cook top sparking under cook top when knobs are turned to start cooking right rear knob found thermal damage to wire harness sugguest new harness and screws moving freely by hand ordering addition screws; ordrng 1 4456901 (harness switch) and 10 3368921 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near La Plata, MD 20646
Leon
Job Details: 08/24/2023
replaced freezer compartment door
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Fulton, MD 20759
Justin S.
Job Details: 08/24/2023
CX complaint no power - not turning on - front load washer. Tested for voltage at noise filter and had 120. Green light was not lit on control and console was not lighting up. No 5 volts DC to console.Replaced control and green light was on but console was is NOT functioning. Replace console and unit began to power up. Ran Diagnosis cycle and unit fills
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/24/2023
the cap isnt poiwering the motor makes hum but nothing is happeneing; ordrng 1 W11158830 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Long Neck, DE 19966
Michael E.
Job Details: 08/24/2023
"CX complaiont: no cool. Tested and verified compklaiht. Evap completely frosted up. Heater wire backed out of plug. Defrosted evap. Ordering heater. CX paid in full for service, labor, S&H and part. No money owed on repair visit. Cannot reschedule due to SO part; ordrng 1 W11650662 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ellicott City, MD 21043
Emmanuel R.
Job Details: 08/24/2023
"Cs unit not cooling, confirmed complaint. Found fc temps 58 degrees and 68 in the fridge. Tested compressor and it was pulling 732watts and 7.2 amps which is way too high also its tripping the overload device. Replaced compressor and checked for leaks. Unit held a vaccum, filled with 68g r600. Advised allow 24hrs for temps to stabilize. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near York, PA 17408
Fred G.
Job Details: 08/24/2023
cx complaint unit didnt stop filling and made a lot of noise. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found unit did finish with out issue. I ran both water valves manually and found both were dispensing as designed. cx did state when unit wouldnt stop filling he did turn water off to the whole house to stop it. i replaced control for a pressure related issue even know unit did not show it in diag. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Milton, DE 19968
Michael E.
Job Details: 08/24/2023
"CX complaint: low flow error code. Tested and verified complaint. F8E1, F5E2, error codes. Door lock worked properly every time but hot water valve failed in quick wash. Replaced hot inlet valve, tested unit and it is now working proeprly. CX paid for service, labor, part and S&H on CC. Job is complete"
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW01
Near Alexandria, VA 22302
Davonte
Job Details: 08/24/2023
"cx complained unit wasnt dispening ice, after inspecting unit confirmed cx complaint. replaced ice bar ejector. tested unit and unit now working as should. collected 90$ labor fee"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Annapolis, MD 21409
Israel R.
Job Details: 08/24/2023
Customer complaint unit is leakingfromt he vent. I found the unit is leaking letting water though the vent. I remobed the vent and found the gasket is bad. Now the unit is not leaking. AFter talking to the custoemr found that she is opening the door after is done and she does not use heat. WAter standing on the vent is coming out when the wax motor opens up the vent. Adviced the customer to leave the door crack and not wide open. She understads unit is back to normal operation.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Indian Head, MD 20640
Leon
Job Details: 08/24/2023
cx complaint was unit wouldnt start confirmed issue replaced the control the tested unit everything worked as it should but i did see alot of mosture builting up on the ui just from the hot water comig into the unit
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS2
Near Washington, DC 20007
Sherwood
Job Details: 08/24/2023
cx complaint dispenser damaged. arrived confirm dispenser is damaged. gave cx quote will call in if they wish to proceed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Simon
Job Details: 08/24/2023
CX complaints refrigrator not cooling both sections even after repair .Inspected unit found the freezer thermestat reads 7.61k ohms.ordered freezer and refrigartor thermistor.SZ; ordrng 1 WP2306010 (refrigrator thermistor) and 1 2188820 (freezer thermistor)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Wilmington, DE 19810
Taylor F.
Job Details: 08/24/2023
Replaced coin box for cx. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Chesapeake, VA 23322
Austin D.
Job Details: 08/24/2023
replaced the interlock switches. unit is running as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near New Oxford, PA 17350
Bernard M.
Job Details: 08/24/2023
"Cx complaint unit doesn't cool. When arrived the unit was cooling as designed with food frozen. Found the unit in a defrost mode. Cx stated frost had been on evap cover but melted when unit wouldn't come back on. Attempted to enter service mode but found all leds off. The compressor was running. Ordering parts, once available contact cx to reschedule.; ordrng 1 W11442542 (control) and 1 W11676781 (inverter box)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near McLean, VA 22101
Lloyd B.
Job Details: 08/24/2023
Cx complained the unit would not start on occasion. Inspected the unit and could not duplicate the problem and the cx says it has been working correctly. Explained on how to close the door with slight pressure. Cx also complains of an error code when using steam function. There is an F4E4 for humidity sensor. Cycled power off and on and tested and the code remained. WP suggest changing both control and sensor at the same time.; ordrng 1 W11325786 (appliance manager) and 1 W10460457 (humidity sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21704
Ricky E.
Job Details: 08/24/2023
compressor shipped unpresurized and open. reordering part...; ordrng 1 w11574734 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Aldie, VA 20105
Daniel J.
Job Details: 08/24/2023
found evap froze over and steamed and removed went to qoute customer not loading prices and says all parts no longer avalable unit needs new door gaskets and motor evap for fridge section. unable to pull up prices; ordrng 2 W10873941 (gasket)s and 1 W10799016 (motor evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS02
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/24/2023
"cx complaint ice in base of FC, found evap drain frozen over, found large pile of evap(see pic), found drain tube clogged with ice, vacuumed all glass out of evap, steamed alll ice , cleared drain tube and grommet in unit, water flowing freelt ot drain pan, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Germantown, MD 20876
Ricardo S.
Job Details: 08/24/2023
"Cx complains after repair the unit works fine for 2 days, now same issue, inspected unit, the Rc is warm 62 degrees, The evaporator cover is full of ice, i call TL. ran test # 3 and no fan works .. cks connecot p14 on mian board, cks ok.. faulty board, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"
We serviced a
MAYTAG WASHER
Model MHW7000XW2
Near Reston, VA 20194
Simon
Job Details: 08/24/2023
CX complaints washer not operating properly .inspected unit and replaced door lock unit door lock but wont ACU and UI not responding .CX will order a new washer.SZ
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Red Lion, PA 17356
Sal R.
Job Details: 08/24/2023
"With the assistanse of a 2nd tech, I was able to access and replace the idler pulley and roller supports. UNit test good."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Bethesda, MD 20816
Roberto I.
Job Details: 08/24/2023
"Replaced user interface. Cx was unable to connect the appliance to the network, hi will call the appliance connect team tomorrow."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Ashburn, VA 20148
Richard B.
Job Details: 08/24/2023
"CX complant. Freezer not cold enough. Inspected unit nd found freezr running but not getting cold enough , Found no ice on evap , Temps in freezer were in the low to mid 30s. Ordering sealed system .ompressor covered until 09/27/23 per entitalments. If CX calls back , 550 labor . CX paying 120 service call only. RB; ordrng 1 W10276644 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Red Lion, PA 17356
Sal R.
Job Details: 08/24/2023
"CX is in new build home. CX does not have copy iof the settment paperwork proving onwership from Jan of 2023. I advised CX to to get a coppy od settlement paperwork or call WP for possible assistance. Please pre ID defrost heater with ahrness (W11650660), 1 control (W11566851), and 1 thermistor (WPW10384183). Unit has a frosted over evap.; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hockessin, DE 19707
Taylor F.
Job Details: 08/24/2023
Cx complaint is unit not draining properly. Tested inspected and verified complaint. Found the drain pump to be defective. Replaced the pump from previous diagnosis and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Baltimore, MD 21216
Shane M.
Job Details: 08/24/2023
cx complaint the unit lights are out in fz and gasket is ripped. can confirmed both complaints. service pointer for LEDs. left all leds with cx. ordering fz door gasket.; ordrng 1 W10611109 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dallastown, PA 17313
Sal R.
Job Details: 08/24/2023
"CX complain t is that the unit is not always spinning out. I found a F7E6 error code in diag. I was able to take a reistance reading of the motor cercuit at the J10 connecoter and found 5.1KO of resistance to the motor and 5.2KO resistance to the shifter. I am ordering 1 run cap (W11395618), 1 motor (W11283592), and 1 control(W11543997) for possible intermitant concerns . Once the parts are avalible, please have somoene ofrm teh office call to set a retun date.; ordrng 1 W11543997 (control) and 1 W11283592 (motor) and 1 W11395618 (runcap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT750SAKZ0
Near Odenton, MD 21113
Dustin F.
Job Details: 08/24/2023
"CX Complaint: unit throwing F6E1 and not workingInspected unit, confirmed control sending 14vdc to ui. replaced ui board and console then ran 2 test cycles to test unit. unit now working as intended."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Robert W.
Job Details: 08/24/2023
Arr at CX and opened new door box and CX seen dent in door and declined new FC door due to damage. Ordering FC door.; ordrng 1 W11561286 (FC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Joseph D.
Job Details: 08/24/2023
Replace rails unit now ceiling properly no other issues detected working as designed
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 08/24/2023
installed ordered part and teested unit for cx. unitis working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Broadlands, VA 20148
Richard B.
Job Details: 08/24/2023
"CX complant. Washer dosent work. Inspected unit , No error codes , Found start and run windings on motor good , Found unit needs capaicater In stock , Further work needed. RB; ordrng 1 W11395618 (capaciter)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Cartersville, VA 23027
Joseph D.
Job Details: 08/24/2023
Charged unit to 150 psi nitrogen and unit held pressure. Vacuumed and charged 58 grams and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Edgewood, MD 21040
Neil H.
Job Details: 08/24/2023
COMPLAINT HER DOOR NOT CLOSING ON IT'S OWN THE WAY SHE WANTS I EXPLAINED THAT THE FLOOR PLAYS THE MAJOR PART OF IF IT WOULD DO THAT I RECOMMENDED A SHIM SHE IS BLAMING THE REFRI. BUT I KEPT EXPLAINING IT'S NOT THAT AND THAT SHE CAN'T COMPARE THIS FRIDGE TO ALL HER OLDER ONES SO SHE WANTED ME TO WAIT WHILE SHE SENT SOMEBODY TO HOM DEPOT TO GET A SHIM I TOLD HER I CAN'T DO THAT UNIT ITSELF IS GOOD SHE JUST BEING OVER THE TOP ABOUT NOTHING
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/24/2023
"CX Complaint is the timer failed. Inspected unit and found the timer has failed and wont rotate at all, Replaced timer and tested unit is working properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Mechanicsville, VA 23116
Chris B.
Job Details: 08/24/2023
cx comp unit will not go threw cycle insp unit found unit is very difficult to get into diag mode unit will no go to error part of program and when in auto test unit drain then starts to fill for 5 sec then just turn itself off ordering mian control to; ordrng 1 W10866121 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 08/24/2023
CX COMPLAINT UNIT NOT POWERING ON REPLACED THE CONSOLE UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/24/2023
replaced valve and cycled ice maker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23325
Austin D.
Job Details: 08/24/2023
"wrong evaporator was ordered. therfore, i informed the cx and office. got the right part number on order. will return on thursday unless that doesnt work for the cx. advised the cx to contact the office if they need a different date.; ordrng 1 W11492867 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Chesapeake, VA 23320
Zachery R.
Job Details: 08/24/2023
"cx complaint gaskets on both rc and fc not staying seated, checked unit, verified issue, replaced rc gasket, used steamer to fluff gaskets, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ4
Near Harrisonburg, VA 22802
Danny R.
Job Details: 08/24/2023
unit isnt defrosting will need harness and control; ordrng 1 W11567493 (heater with harness) and 1 W11595219 (control)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/24/2023
Unit with clogged inlet valve but cannot remove hoses from inlet valve due to rust must replace hoses and valve; ordrng 1 8212641RP (Hose) and 1 W11038689 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Harrisburg, PA 17111
Cody H.
Job Details: 08/24/2023
Was able to access unit and replace lid lock and strike. When unit was plugged back in unit control showed no response. No led on control flashing but control is recieving 123vAC. Called techline due to irratic concerns and symptoms. Spoke to Derek who said unit lid lock had shorted and took out control. Unit will need control replaced for repair. Office to schedule repair when parts are approved.; ordrng 1 W11116590 (control)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM02
Near Potomac, MD 20854
Ricardo S.
Job Details: 08/24/2023
"Cx complains that the element on microwave section falls down,, inspected unit and the support and does not hold the element in place.. replaced support. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near ,
John P.
Job Details: 08/24/2023
CX complaint unit not working checked unit and found knob not able to turn timer due to timer being jammed replaced timer ship knob to CX; ordrng 1 W11675852 (Knob shp2cx)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Ashburn, VA 20147
Christian C.
Job Details: 08/24/2023
"cx complain water leacking from the water dispencer, inspected the unit found water lecking from the dicpencer can confirm water valve defective by testing- dicpencing water ordering water valve; ordrng 1 WPW10179146 (waster valve) and 1 W11172791 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Hall, MD 21161
Sal R.
Job Details: 08/24/2023
CX comolai t is that the unitn is inconsistanit with temps. CX is using thermomator and logging temps. I was able to take a temp reading in the R of 30 degrees when set to 37 with thermacoupling in a bottle of water. I also took temp readings in the fc and fou temps at -2 when set to 0 degrees. Evapo has a good frost pattern and unit is making good ice. I spoke to AN in wearhouse. i am ordering 2 data loggers 1 for RC & 1 for FC. Return date is set for 8/30.; ordrng 2 DataLogger (Data Logger RC/FC)s
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
John P.
Job Details: 08/24/2023
Installed motor and control calibrated tested working as designed
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lewes, DE 19958
Michael E.
Job Details: 08/24/2023
CX complaint: loud pop in first few seconds. Tested unit but failed to recreate the effect. Ran 30-40 tests and unit workied properly every time. I called WP safety and documented findings. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Sterling, VA 20164
Christian C.
Job Details: 08/24/2023
Installed sump assembly. Tested unit no errors. No leaks.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Petersburg, VA 23803
John P.
Job Details: 08/24/2023
Found unit low on charge unable to see signs of leak will need to pressure test to determine location of leak before proceeding with repair; ordrng 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler) and 1 W11582579 (Compressor) and 1 W11512423 (Condenser) and 1 W11582579 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 3ctss (3ct ss) and 1 Nitrogen (Nitrogen)
We serviced a
MAYTAG WASHER
Model mvw4505mw0
Near Franklin, VA 23851
Branden R.
Job Details: 08/24/2023
cx complaint making noise and barely letting rinse out and when it does fill wont drain have to manually . . . checked unit and found no error codes found suspension rod unseated causing unit to shake reseated and tested unit is running as deisnged all major componets checked good . cx advised units still not working properly advised cx all major componets are running as designed and unit checked good . cx not happy with unit .
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHV01
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/24/2023
Cx Complaint is the unit isnt cooling in RC. Inspected unit and found the RC not cooling and FC cooling properly fans are working properly damper isnt opening. Unit will need damper; ordrng 1 WPW10196393 (Damper)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Richmond, VA 23222
Chris B.
Job Details: 08/24/2023
cx c comp unit will not balance insp unit conf cx ccomp found very weak suspention replaced supention found splucth warn ordering splutch to complete repair collected 120 sc 110 labor 15 ship 8.96 tax 129.45 supsention 19.94 splutch total collected 403.35 cx paid in full; ordrng 1 W10734521 (splucth)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/24/2023
"Cx complaint door alignment off, the handle are off, and unit now level. lowered leveling legs and adjusted proper unit now functions Normally"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 08/24/2023
"CX Complaint is the console not responding, Inspected unit and found the knob not regeristing cycle console powers up but cant select cycle. Ordering UI; ordrng 1 W11478526 (UI)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/24/2023
Replaced failed water level sensor /pump and unit working properly. Advised cx her filter is also clogged. Working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/24/2023
"replaced fc led, other lights still dim, jumpered as many as i could, but seems most are going bad, unit also in range for service pointer W11218221for aurora board update, also found lights on u.i dim and hard to read. s code : S153AQ covers parts and labor for led board.; ordrng 1 W10695459 (module lr/vs) and 6 W10695459 (module)s and 1 W11239944 (module harness) and 1 W11387386 (control) and 1 W10830288 (cntrl-elec), used 1 W10695459 (module lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/24/2023
"Compressor damaged for the second time , reordering compressor .. need to check part before sent to tech for repair , see sd pics . 3ct ss tech; ordrng 1 W11592010 (compressor kit)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Moseley, VA 23120
Joseph D.
Job Details: 08/24/2023
Replaced faulty burner head and adjusted valves unit igniting properly no other issues detected
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Arlington, VA 22207
Lloyd B.
Job Details: 08/24/2023
Cx complained of door issues. Opened the box and the tub is damaged (see pics). Reordering the tub; ordrng 1 wp8534853 (tub)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gambrills, MD 21054
Dustin F.
Job Details: 08/24/2023
"replaced control, tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near ,
John P.
Job Details: 08/24/2023
Found gasket not staying in door ordering door ; ordrng 1 LW10636409 (Door shp2cx)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Frederick, MD 21704
Ricky E.
Job Details: 08/24/2023
"during install when removing the washplate, the washplate wouldnt come off of the gearcase... need parts...; ordrng 1 W10902814 (washplate) and 1 W10909670 (nut-spaner)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Hampton, VA 23669
Justin W.
Job Details: 08/24/2023
"cx complaint f1e1. checked unit to find error codes f1e1, f6e4, f2e1. found issue with control. replaced control and tested. unit heated to 350. advised cx to monitor unit for further issues and call back if issue persists. cx agreed.called techline spoke to Derek unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Richmond, VA 23222
Chris B.
Job Details: 08/24/2023
cx comp unit will not fill insp unit found drain line goin to drain straight into floor advised cx unit will nned stand pipe to fill and opperatte correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near McLean, VA 22101
Lloyd B.
Job Details: 08/24/2023
"Cx complained the unit did not cool. Inspected the unit and found that for a week, the unit has been working perfectly but the gasket is torn and pantry door lets air in and the filter housing falls. Unit needs new pantry door, gasket and filter housing; ordrng 1 W10830162 (gasket) and 1 W10827015 (pantry door) and 1 WP67001668 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Hampton, VA 23663
Justin W.
Job Details: 08/24/2023
cx complaint unit leaking. checked unit to find leak coming from valve as a slow drip. ordering valve to complete repair. scheduled for 9/1/23.; ordrng 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23223
Chris B.
Job Details: 08/24/2023
cx comp unit will not light in fc insp unit conf cx comp replaced led tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricky E.
Job Details: 08/24/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lewisberry, PA 17339
Andrew S.
Job Details: 08/24/2023
Per previous tech I was able to access and repalce the evap fan. I also found that the cx had the unit defrosted and with no ice under it the drip pan was straight and did not need replaced. I then tested the unit and found that it is now functioning as intended. Job complete. I collected the labor charge.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/24/2023
"Replaced belt and wheels and tensioner. Unit now working properly, no other issues detected"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Frederick, MD 21704
Ricky E.
Job Details: 08/24/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Lancaster, PA 17603
Justin L.
Job Details: 08/24/2023
Cx complaint unit leaking. Was able to access unit and found sock stuck in tub causing water to back flow and leak out dispenser. Cleared and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Oakton, VA 22031
Jason A.
Job Details: 08/24/2023
CX complaint FRIDGE icemaker slows down & ice frost on FC ceiling. Replaced L & R slides & test door seals. Bright light inside with room lights off > JJ
We serviced a
WHIRLPOOL WASHER
Model MVWX500XW0
Near Carlisle, PA 17015
Andrew S.
Job Details: 08/24/2023
"Cx complaint is that the unit is not spinning out the clothing. Upon arrival I found that the unit has na F2E1, F7E1 and F7E7. I then attempted to run the manual spin and found that the capactior has failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 8/28 AM Preference.; ordrng 1 W10804664 (Capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/24/2023
"cx complaint of unit not coming on,checked unit to find it not turning on ,checked power at juntion box to find 120 there ,checked at board ,board recving 120 bordering both board as showing no responise out of either; ordrng 1 W11028325 (Housing Assembly, User Interface) and 1 W11227807 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chantilly, VA 20152
Daniel J.
Job Details: 08/24/2023
dishwasher leaking during cycle soap water residue on right side slight build up left side flooring also ran diag cycle water building on tub seal and outter inner door replaced gasket and ran diag no water on inner door sides found ui failing bubbling up allowing moisture inside of ui ordering new ui and seal; ordrng 1 W11660284 (console ui) and 1 W11412696 (seal)
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near ,
John P.
Job Details: 08/24/2023
Installed gasket prior to installing console found scratch on console reordering console; ordrng 1 W10919303 (Console)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details: 08/24/2023
reinstalled door confirmed fully seated and latched on both sides no damage to door or property
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 08/24/2023
"cx complaint unit not dispensing ice, checked unit, come to find defective auger shaft not allowing yoke to stay seated. used nut to secure yoke until return visit. return tech get my nut and use it for future repairs. ordering auger motor, divider, and yoke to complete repair.; ordrng 1 WPW10309864 (divider) and 1 w11671282 (auger)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17406
Fred G.
Job Details: 08/24/2023
cx complaint unit is leaving clothes clothes wet at end of cycle. inspected unit and entered daig and found 0 saved error codes. i ran a auto test and found unit finished with out issue. i then ran a quick wash and found unit was not spinning. I found capacitor was faulty. replaced capacitor and found unit now checks good.