Service History 103 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Sterling, VA 20165

Simon

Job Details: 10/25/2023

CX complaints washer does not goes spin cycle Inspected unit found that the unit start filling with water and not contiues the cycle checked the gear /transmission no oil leak found unit need control board and door latch .ordered control board and door latch.SZ; ordrng 1 W11116590 (control board) and 1 W11307244 (lid latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sterling, VA 20165

Simon

Job Details: 10/25/2023

CX complaints refrosting freezer section .Inspected unit and replaced freezer door .door handle threads defective .small screw for the handle left with CX . ordered handle.old freezer door left wiyh CX need to be collected.SZ.; ordrng 1 W11542651 (handle)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/25/2023

"Unit not spinning out clothes , no errors.. units bearrings not making any abnormal noise . ordering scu and stator; ordrng 1 W11680389 (control -acu) and 1 W11354541 (stator) and 1 W11557803 (rotor screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/25/2023

"contatcted wpl techline.. tapped into system and found no r600a in system, filter smelled burned .. installed access ports and presurized system w/ 140psi of nitrogen .. presure dropped a couple pounds of pressure in 20mins .. checked exposed tubing for leak. cant find leak at any exposed tubing. techline deamed unit unrepairale. wpl will reach out to cx w/ next steps .. Job complete Ran labor w/ office, left cx a refference number"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEP8

Near Vienna, VA 22182

Jason A.

Job Details: 10/25/2023

CX complaint FRIDGE no ice. Repalced icemaker. Juper icemaker to start harvest.IM completed harvest & filled/ NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 10/25/2023

"Replacec all LED's, unit is now working properly. led lighting concerns - special project - w11632139 x4 led replacement"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bethesda, MD 20816

Sherwood

Job Details: 10/25/2023

cx complaint wont start. arrived confirmed issue. installed parts and tested after repair. unit is is now powering up and heating as designed. repair complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Columbia, MD 21044

Robert L.

Job Details: 10/25/2023

"installed upper rack adjusters per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bear, DE 19701

Taylor F.

Job Details: 10/25/2023

"Cx complaint is unit not cooling. Tested inspected and verfied complaint. Plugged unit in and found the compressor to be defective. Tried a new start device from VS but it did not change. Compressor is seized. Ordering compressor, cannot reschedule at this time. 2CT SELAED SYSTEM; ordrng 1 W11574734 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Fairfax, VA 22033

Richard B.

Job Details: 10/25/2023

CX complant. Dryer not heating. Prior dignosis found unit runs but dosent heat due to open heater element. unit needs heater element. Installed heater element and when testing dryer i heard a poping sound behind console. Found circuit breaker popped as well. Found a large scorch mark inside console from the timer assembly. Ins tock further work needed. called office to scedule ASAP. RB; ordrng 1 WPW10642928 (timer 113.85)

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Gaithersburg, MD 20877

Julian H.

Job Details: 10/25/2023

5YR WARRANTYCX complaint about unit is not spinning clothes sometimes or unable to use drain/spin put unit on test mode no errors found calibrate unit checked pressure hose no kinked did a factory reset cycle & calibration called TL to documented.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near ,

Orbie

Job Details: 10/25/2023

"cx complaint unit making noise. checked unit to find f7e5, f7e9, f0e3, f2e1. found worn slider, worn stator motor and worn rotor motor. replaced slider to get unit operational. rotor motor and stator motor covered under 10yr warranty. advised cx we would call when parts are in stock; ordrng 1 W11260238 (rotor motor) and 1 W11195971 (stator motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EVMS0

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/25/2023

"55.28, 191.93... customer stated that the unit wasnt cooling and the right side gasket was faulty... verified issue and replaced start device and unit will need gasket; ordrng 1 W10830162 (gasket-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Washington, DC 20003

Samuel R.

Job Details: 10/25/2023

cx complaint unit is not dispensing ice.inspected unit and could confirm cx complaint.unit auger motor cap is broken and not spin bucket.unit will needa new auger cap.WP2220458; ordrng 1 WP2220458 (auger motor)

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Ranson, WV 25438

Ricky E.

Job Details: 10/25/2023

"ran unit and unit didnt heat. pulled the unit forward about a centimeter and it began to work.. the unit is sitting in the cab and isnt mounted.. will order door switches and switch holds, but instructed the customer to pull the unit forward if the issue comes back.. need parts...; ordrng 1 w11628795 (switch holder) and 1 w11610131 (switch holder) and 3 w11397156 (micro switch)s and 1 w11580028 (monitor)"

We serviced a

JENN-AIR OVEN

Model JJW3830WS00

Near Fairfax, VA 22030

Richard B.

Job Details: 10/25/2023

CX complant. Oven has error code F8E1. Inspected unit and found f8e1 error code for cooling fans in diagnostics. Unit will need both cooling fans . Further work needed. CX owe 150 in labor on return. RB; ordrng 1 WPW10273667 (cooling fan upper 170.46) and 1 wpw10273666 (cooling fan lower 171.40)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 10/25/2023

Cx complained the unit made noise. Installed the belt first and tested and there is no squeak when spinning and agitate. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM2

Near Falls Church, VA 22041

Lloyd B.

Job Details: 10/25/2023

"Cx complained the units front display was out. Currently it is working. The cx says it goes out and then comes back on but has been on for over a week. Checked the connections on the user interface and control and all are secure, could not duplicate the problem at this time. Informed the cx that it may be a control board issue"

We serviced a

WHIRLPOOL DRYER

Model MGD6500MBK1

Near Union Bridge, MD 21791

Drew B.

Job Details: 10/25/2023

replaced parts still noheat i called techline again spoke to Church.. found open TCO again and when jumped the unit heats but the flame is way way to large overheating and popping tco.. needs converted and tco replaced; ordrng 1 W11581316 (LP KIT) and 1 W11050897 (TCO kit)

We serviced a

WHIRLPOOL DRYER

Model Wed4815ew1

Near Winchester, VA 22601

Ezra M.

Job Details: 10/25/2023

"not drying consistantly. found belt frayed, sliding on drum, ordering belt, motor, idler and support rollers.; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 WP691366 (pulley-idr) and 2 WPW10314173 (support)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/25/2023

"cx complaint low cool, no lights, checked unit, thermistors, rc fan all failed in diagnostics, deli u.i not lighting, 12.76 vdc to deli control, cycled power unit became completely functional, called techline spoke with TJ, suggested changing deli harness, deli board and led control, also to refer to customer service for auth. quoted cx parts W11170612 harness $81.01WPW10769076 control $203.50. W1080416 control $86.21, labor $200.00, shipping $15.00, cx unsure if repair at this time, contacting customer service"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Odenton, MD 21113

Alexander D.

Job Details: 10/25/2023

"upon arrival cx said icemaker started working. container is full now. replaced icemaker anyway in case it was stalling. tested unit, completed harvesting and filled with water. checked door hinge for broken wires, dont see any broken at this time. cx mentioned loud humming noise, found noise coming from evap fan. unit isnt overfrosting. ordering evap fan, in stock. scheduled return visit for 10/31; ordrng 1 WP2315549 (evap fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fulton, MD 20759

Robert L.

Job Details: 10/25/2023

"cx complaint ice in base of freezer, leaking, found evap drain frozen over, drain tube filled with sludge, cleared drain tube, and steamed clear drain grommets, found excessive spillage under delis drawer contributing to clog, testd all ops ok, collected $139"

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Alexandria, VA 22314

Davonte

Job Details: 10/25/2023

"cx complained unit door was difficult to open confirmed cx complaint after inspecting unit. called techline to report issue. techline advised me to adjust the door strike with pliers in order for door the close better. after adjusting door strike door was able to close without having to use extra force. had cx test door, cx said door closes better and they dont have to use extra force."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM10

Near Alexandria, VA 22314

Davonte

Job Details: 10/25/2023

"cx complained rc wasnt cooling, confirmed cx complaint. after further inspection notice thnat the bottom right side of the door isnt sealing causing warm air to get into unit. door gasket is warped. unit is building condensation on the inside of the rc . unit will need new door gasket. cx stated he will be going out of town.; ordrng 1 W10838574 (gasket)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS03

Near Washington, DC 20016

Samuel R.

Job Details: 10/25/2023

replaced part ordered.tested unit and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Randallstown, MD 21133

Emmanuel R.

Job Details: 10/25/2023

"Cs unit is not cooling, confirmed complaint. I found evap fan is moving very slowly, Replaced fan w/harness and tested unit. Unit has a good frost pattern and now its blowing cold air, advised allow 24 hrs for temps to normalize."

We serviced a

MAYTAG DRYER

Model LDE8704ACE

Near Bethesda, MD 20816

Sherwood

Job Details: 10/25/2023

cx complaint loud banging. arrived and conifmed cx issue found rollers and blower wheel bad as well. installed parts tested unit. no noise after repair. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Washington, DC 20016

Sherwood

Job Details: 10/25/2023

cx complaint f9e1. arrived and found error code f9e2 and f9e1. found brown wire to drain pump burnt. advised cx harness is need because of connection burn but unit my have other problems did not notice anything visible wrong with control will just start with harness. cx will reach out to office if they wish to proceed with repair.

We serviced a

MAYTAG RANGE

Model MVWB725BW0

Near Bethesda, MD 20817

Brian F.

Job Details: 10/25/2023

"Cx states unit giving oL, tested and confirmed. Found floating basket not disengaging, unit would need tub and basket replaced, quoted cx for repair, they are going to replace unit."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bethesda, MD 20817

Brian F.

Job Details: 10/25/2023

"Cx still finding black debris in washer after cycle. Opened top looked between basket and tub, can see same mold/mildew covering basket and tub, removed spanner nut, basket stuck. Ordering outer tub, spin basket, and spanner nut.; ordrng 1 W11178227 (spin basket) and 1 W11219115 (outer tub) and 1 W11551646 (spanner nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/25/2023

cx complaint lower drawer is falling out of unit. I found the drawer holder has failed allowing drawer to just call out of unit once door is opened. unit needs holder to correct fuctional issue. once approved please reach out to cx and set up a return visit.; ordrng 1 W11368751 (meat drawer holder)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Towson, MD 21286

Shane M.

Job Details: 10/25/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 10/25/2023

"verified leaks at the lower drier fitting, low side stub and high side fitting on the compressor.. the unit will need compressor and drier installed with solders to correct the issue..need parts..; ordrng 1 w11557671 (compressor) and 1 w11566897 (evap) and 3 3callcount (3 call count)s"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near West Springfield, VA 22152

Christian C.

Job Details: 10/25/2023

"Cx complaint unit FR burner stays on hi all the time. Inspected unit and found FR burner does not turn off once switch is on. Found thermal event on RR burner switch. Quoted cx and they will not be going through with repair. Cx paid for service call. If cx calls back order W10911303-RR burner switch, and W10857622-FR burner switch."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 10/25/2023

customer stated that the unit would fill during spin.. ran testes and fnd valve is function correcty and fnd no errors stored... will need control and valve; ordrng 1 w11608056 (control) and 1 w11641117 (water valve)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Potomac, MD 20854

Roberto I.

Job Details: 10/25/2023

"CX complaint broken lid not latching.Confirmd lid broken around left hinge. Replaced lid using pre id. Cleared F5E2 and F5E3 errors, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $448.22"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Rockville, MD 20850

Roberto I.

Job Details: 10/25/2023

"Cx complaint no water fill.Ran test mode, found 2-1 and 6-4. Inspected float, found a spoon stuck under it. Removed spoon, cleared errors and ran a test cycle. The unit worked as designed. Collected $139.00"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Shippensburg, PA 17257

Andrew S.

Job Details: 10/25/2023

"Per previous diag I was able to access and replace the control, upper harness and infinite switch. i then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Bethesda, MD 20817

Brian F.

Job Details: 10/25/2023

"Cx states RF and LF burners taking too long to light, gas smell when baking. Called tech line spoke with Joe, already adjusted burners according to service pointer, burners typically lighting in 1-4 clicks, occasionally 6 or 7, tech line says this is normal behavior for dual burners. Oven was running 450* bake cycle during visit, did not notice a gas smell. Cx is adamant there is a gas smell and is unsatified with front burners. Scheduled follow up with gas sniffer; ordrng 1 combustibleleakdetector (combustible leak detector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mount Joy, PA 17552

Justin L.

Job Details: 10/25/2023

Cx complaint unit leaking. Was able to access unit and operated dispenser to find low flow but once filter removed pressure returns. Entered diag and put icemaker through harvest and fill and found leak at connector at door. Was able to correct and test to verify leak. Unit no longer leaks no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Silver Spring, MD 20902

Israel R.

Job Details: 10/25/2023

cx complained f8e4 and noticed water leaking from underneith. i pulled the unit and noticed water dripping from the side of the dishwasher tub seams .ordering tub .cx to call when part is avalible. 2 count; ordrng 1 W11409866 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Manassas, VA 20110

Richard B.

Job Details: 10/25/2023

"CX complant. No ice, Inspected unit and found test 56 lost home position. Found unit wont harvest , Test 36 good air from fan , CX owes 110 labor on return for labor to install ice maker. Further work needed.. not in stock RB; ordrng 1 W11658802 (ice maker 152.16)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Potomac, MD 20854

Roberto I.

Job Details: 10/25/2023

"Cx complaint unit not draining.Faund wayter in the tub. Ran test mode, found 8-1 error. Cx had new disposer installed, and the dw drain connection had plug on. Removed plug and cleatred error. the unit worked and drained as designed. Collected $90 (2nd appliance)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rohrersville, MD 21779

Ricardo S.

Job Details: 10/25/2023

"Cx complains that the ice dispenser works on crush only, inspected unit.. the auger motor receives 120vac, but the dispenser solenoid not working properly and makes noises. connections cks ok.. order parts; ordrng 1 WP2152713 (solenoid) and 1 w11671282 (auger motor j/k)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, VA 22182

Jason A.

Job Details: 10/25/2023

CX complaint water &ice forms on RC base. Cleared all ice. Removed rear cover & ptrap. Poured water in pan to check that water flows freely into pan > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 10/25/2023

Removed Ice from the Suction Line at the Compressor. I then. Removed all Freon from the unit. Pulled a Deep Vacuum. Filled the unit again with 4.50 Oz's. Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDHV02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/25/2023

i was able to access unit and replace the FC gasket as per previous visit. I used a heat gun to heat gasket to form it to body of unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Catonsville, MD 21228

Justin S.

Job Details: 10/25/2023

the unit is making a lot of noise in spin and agitate. found the noise is from the slider. replaced the slider and tested. the unti si now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10734521 (slider)

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, DC 20009

Samuel R.

Job Details: 10/25/2023

replaced part and tested unit.now working properly

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near New Castle, DE 19720

Taylor F.

Job Details: 10/25/2023

Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump and harness. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near North Bethesda, MD 20852

Roberto I.

Job Details: 10/25/2023

"Replaced parts. Ran twst 121, damper ok. Mullion worked ok, it got warm with humidity control ON. Collected $110"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Stafford, VA 22554

Robert W.

Job Details: 10/25/2023

"CX Complaint is the unit lights are out. Inspected unti and found lights out in RC and FC unit is cooling the dispenser isnt working either, Found the pantry UI out disconnected harness and lights came back on and dispenser is working. Ordering LED, Doorgasket and harness.; ordrng 1 W11462342 (Led IM) and 1 W10846057 (Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Silver Spring, MD 20906

Israel R.

Job Details: 10/25/2023

Installed new thermistor and control box. And the custoemr told me that the light had gone out. Light is getting 120 not Light. Unit will need new Freezer LED. Called when part is available.; ordrng 1 W11602886 (LED)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Arlington, VA 22206

Jason A.

Job Details: 10/25/2023

CX complaint WASHER not draining. Found plastic sections coming off tub cover & clogged drain pump. See SDpics. Cleared drain pump & ran components test to fill & drain. NO LEAKS > JJ; ordrng 1 W10882109 (tub ring)

We serviced a

MAYTAG DISHWASHER

Model MDBH970AWB

Near Washington, DC 20016

Sherwood

Job Details: 10/25/2023

cx complaint some buttons not working. arrived confirmed issues some button on control not working and also door latch is broke. advised cx control is NLA. gave cx part number for control and latch. advised cx we will not be able to get part.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Midlothian, VA 23114

John P.

Job Details: 10/25/2023

CX complaint oven temperature too low off by 25° cycle the oven at 350° recorded temps found the average at 356 unit has been off set to make 5° hotter explained to the CX CX had me set back to zero unit working as designed320 drop after pre heat385326390324392324

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Newport News, VA 23602

Justin W.

Job Details: 10/25/2023

cx complaint of cooktop not heating properly. checked unit to find unit working according to ul858. called techline spoke to TJ. unit functioning as designed cx to call cx service for alternative resolution.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Aylett, VA 23009

Thomas B.

Job Details: 10/25/2023

"Removed and replaced the fan motor, blade, thermistor, and the heater tested and inspected for proper use unit now functions Normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Washington, DC 20001

Samuel R.

Job Details: 10/25/2023

replaced parts and tested unit.no leaks.unitis now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 10/25/2023

"Replaced evap fan with harness, and Fc door rails. When i removed evap cover ,evap had no frost pattern compressor running and temps are @25 in the fc. Sealed system job. 3count compressor ,evap and drier.; ordrng 1 W11574734 (compressor) and 1 W11506635 (process) and 1 W11109499 (drier) and 1 W11598434 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashland, VA 23005

Thomas B.

Job Details: 10/25/2023

Cx complaint not cooling inspected unit found low charge unit is cooling however not reaching proper temperature verified compressor is running however the condensation line is luke warm and not hot indicator of a low charge ordering coupler and drier for a refill and charge. Called cx to verify issue and cx states never reached temperature after first time use ran about 2 weeks freezer never froze and refrigerator section didn't reach temperature either both sides were cool but only refrigerator temperature in freezer. ; ordrng 2 W11109499 (drier-tube)s and 2 W11506635 (Coupler)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Baltimore, MD 21207

Emmanuel R.

Job Details: 10/25/2023

"Cs unit is seeping water from the dispenser, confirmed complaint. I found the seals on the cold water valve no longer seals off the water, replaced water valve and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Washington, DC 20018

Samuel R.

Job Details: 10/25/2023

cx complaint unit is not heating.inspected unit and found ignitor to have failed.ignitor is OL on my meter.unit will need a new ignitor cx owes 110 for labor; ordrng 1 W11176454 (ignitor)

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Colonial Heights, VA 23834

Chris B.

Job Details: 10/25/2023

cx comp unit will not get clothes fully wet insp unit found no errors stored watter flow to and from valves very good started load with cx advsied cx on use and care tested unit working as desighnedt4

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, MD 20904

Israel R.

Job Details: 10/25/2023

Installed all parts and tested. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Chester, VA 23836

Chris B.

Job Details: 10/25/2023

cx comp unit will condensate within rc and fc insp unit found temp set to 39 in rc and set to 0 in fc found rc temp at 39 degrees and fc temp at 1 degree found unit door are sealing with slip paper test found unit working as desighned called tech line spoke with johnathan ran unit threw diag mode he stated there is no fix for thsi atm and service pointer is worked on and will be updated on SM by WP enginerring team

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bethesda, MD 20817

Brian F.

Job Details: 10/25/2023

"Cx states clothes wet at end of cycle. Entered diagnostic mode, no saved errors, ran auto test, completed with no errors. Installed stator and slider, ran auto test, completed with no errors. Unit is level, ran DLMS calibration cycle. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22556

Tanner B.

Job Details: 10/25/2023

installed new valve and tested unit. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Glen Allen, VA 23059

John P.

Job Details: 10/25/2023

"Prior to installing parts was able to adjust hinges to get door to close. Found bulb filament open, ordering mw bulb. Also advised CX to allow hinges to close door CX stated they liked to close door softly, advised if was going to close slowly you have to ensure you push it closed, CX doesn't believe they should have to push door closed when closing softly. Called techline talked to Butch stated it is normal operation of mw door.; ordrng 1 W10886919 (Bulb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/25/2023

Cx complaint is unit seeing the foam coming out the top right hand side of RC confirmed issue tried to remove some put cx still isn't Satisfied ordering door ; ordrng 1 LW11091610 (Rc door) and 1 W10355582 (Gasket) and 1 W11223753 (Logo)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Bethesda, MD 20814

Brian F.

Job Details: 10/25/2023

"Installed new sump assembly, unable to test as unit is not hooked up to power or plumbing. Advised cx to be careful for leaks when reinstalling unit since I could not test it."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Midlothian, VA 23112

John P.

Job Details: 10/25/2023

CX complaint unit making loud noise checked unit found noise coming from evaporator fan motor vibrating adjusted placement of motor which stopped vibrating noises if CX calls back will need fan motor and blade

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Littlestown, PA 17340

Sal R.

Job Details: 10/25/2023

"CX complai t is thta the door gaskets will not stay in place and fall out. I fouhd that botht eh RC & FC door gaskets are indead falling out and will not stay in place. I am orderign 1 FC Door (LW10636409), 1 FC Door Gasket (W10638675), 1 RC door (LW10636410), and 1 RC Door gasket (W10838574). I have informed CX that the door will direct ship to the home . Unit is located upstairs in Appt C. Please have doors delivered to downstairs buisness. CX will inspect and call office once the doors arrive.; ordrng 1 LW10636409 (FC Door) and 1 LW10636410 (RC Door) and 1 W10838574 (RC door gasket) and 1 W10638675 (FC Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Germantown, MD 20874

Julian H.

Job Details: 10/25/2023

CX complaint about neither area cooling properly found temps on arrival RC50* FC23* also found an vefrost on the back steamed back put unit on forced defrost checked power to heater and got 0vac test resistance on heater 31oh issue with main control board CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11196400 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Baltimore, MD 21209

Dustin F.

Job Details: 10/25/2023

"CX complaint FC lights out.Inspected unit, confirmed CX complaint. COnfirmed Voltage good getting to both LEDS in FC. replaced upper witj pre id, unit still not illuminating. unit needs new vertical LED light in FC to complete repair.; ordrng 1 W10876365 (FC Light)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Taneytown, MD 21787

Drew B.

Job Details: 10/25/2023

replaced tested full operations checks good

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rockville, MD 20852

Julian H.

Job Details: 10/25/2023

replaced control tested & working

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMHW00

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 10/25/2023

Cx complaint is that the unit is still leaking when the ice maker is filling. Upon arrival I found that the ice maker was able toharvest. How ever I found that the ice cubes are bridged together at the rear of the ice maker to the point that they are taking the shape of the rod above the tray. I found that the water is leaking at the rear when filling now. I was able to level the ice maker by adjusting the screws. Cx stated that the valve was recently replaced as well. Unit is functioning as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Rockville, MD 20850

Julian H.

Job Details: 10/25/2023

replaced control resume power & compressor started to run right away

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, VA 22003

Lloyd B.

Job Details: 10/25/2023

"Cx complained the unit did not cool. Inspected the unit and found no frost pattern on the evap (see pic). Entered step 4 and turned the compressor on to make sure it is running and it is. Unit needs sealed system work. 3 job count. Unit needs new compressor, drier and evap; ordrng 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 12002730 (evap)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Silver Spring, MD 20904

Israel R.

Job Details: 10/25/2023

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 10/25/2023

Cx complaint is that the unit is not spinning. Upon arrvial I found that the motor is coming on and it is heating but the drum is not turning. I accessed the drum and found that the belt has worked its way off of the pulley. I also found that the belt is frayed in several areas. I was able to replace the belt and tested the unit. it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Severn, MD 21144

Alexander D.

Job Details: 10/25/2023

"replaced control and lid latch. noticed latch was already in lock position. tested unit and when it tried to lock lid it just cycled latch nonstop. reinstalled old lid latch so cx can get unit to work in meantime. reordering lid latch, also reordering control in case old latch is damaging control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11670519 (lid latch(REORDER)) and 1 W11627413 (control(REORDER))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/25/2023

"CX complaint unit not drying properly.Ran test mode, no errors. Ran test cycle, the unit filled, washed, drained as designed, and the heater turned on. Inspected connections on heater and control board, and confirmed 120V supplid to the heater. Unable to eplicate any issue with dry cycle."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Towson, MD 21286

Shane M.

Job Details: 10/25/2023

cx complaint the unit isnt making ice. found icebin w ice. found temps set to 35F/ -1F door sealing. unit working as design.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Frederick, MD 21702

Drew B.

Job Details: 10/25/2023

replaced all parts tested unit heats and checks good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Timonium, MD 21093

Dustin F.

Job Details: 10/25/2023

"CX complaint: still not completing cycles. inspected unit, found f8e1 code. contacted WP TL and they had me clear code then run a quick cycle. we confirmed unit filled as supposed to, rinsed, spun, and drained. TL advised that if we get called back out to send out a lower harnass. but as this time not needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21702

Drew B.

Job Details: 10/25/2023

replaced with updated heater and now checks good... good frost pattern.

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Baltimore, MD 21218

Shane M.

Job Details: 10/25/2023

cx complaint the unit leaking from front door. found cut in boot. quote for the repairs $412.86 cx paid in full by card. ordering boot.; ordrng 1 WPW10381562 (gasket boot)

We serviced a

KITCHENAID DISHWASHER

Model kdte204kps2

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/25/2023

"replaced sump asm, valve and control. tested unit with it pulled out, no leaks, no errors came back. unit is now working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Towson, MD 21204

Dustin F.

Job Details: 10/25/2023

Replaced all ordered parts and tested unit with 2.00 in quarters. unit now works as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 10/25/2023

"Replaced encoder, unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Baltimore, MD 21211

Shane M.

Job Details: 10/25/2023

"cx complaint the unit throwing errors again. tested the unit, found squealing noise coming from sump. ordering sump w control..; ordrng 1 W11416362 (sump w motor) and 1 W11646927 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 10/25/2023

replaced light assem and tested and light now works cx said unit has been working good. unit is good to go

We serviced a

JENN-AIR BEVERAGE CENTER

Model JUBFR242HL01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/25/2023

"Cx complaint about unit making a vibration noise inspected & found noise coming from compressor went to the back & found that mounts have too much room to play installed 3 washers on mounts from VS to quiet compressor down working properly; ordrng 3 WP489467 (washer (JH VS))s, used 3 WP489467 (WASHER(JH VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/25/2023

"The complaint was, the unit wasn't starting confirmed the issue seen There was a lot of powder to Detergent all in the machine. PRESSURE switch wasn't clogged, but it was reading OL Replace this precious witch and everything worked as it should Went over with the client not to use so much detergent Client understand NOW And say she will order some afresh Tabes to clean the unit"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Newport News, VA 23608

Orbie

Job Details: 10/25/2023

"cx complaint unit not heating. verified complaint. found bake element open. replaced bake element, preheated unit to 350. unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW0

Near Hampton, VA 23666

Justin W.

Job Details: 10/25/2023

"cx complaint unit not washing or draining properly. checked unit to find error codes f4e3, f6e4, f5e1,f2e1. found drain line not installed properly. advised cx to have installer or plumber address install issue. found motor not working. ordering sump to complete repair.; ordrng 1 W11613479 (sump)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DB00

Near Washington, DC 20016

Sherwood

Job Details: 10/25/2023

cx complaint f2e1. arrived today and confirmed error codes gave unit a hard reset. tried disconnecting the console and reconnecting and that didnt work. gave cx quote for console. installed part tested unit is working as designed. job complete

Contact Us

About Us