Service History 1029 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 07/01/2022

Cx complaint unit is not working properly inspected unit found broken red wire off the capacitor also lid isn't locking properly ordering lid lock and lower harness; ordrng 1 W10482836 (latch) and 1 W10843660 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Nottingham, MD 21236

Milton J.

Job Details: 07/01/2022

Complaint UI missing segments. Inspected and found the display panels is failing and not showing the numbers correctly. Ordering new UI Housing. -MJrob; schdld next appmnt for 7/8 FRI PM

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Charles City, VA 23030

Gill G.

Job Details: 07/01/2022

verified cx complaint of cooktop thermal event. found evidence of thermal event under right front burner of cooktop. replaced cooktop. could not find crack in any of the glass panels in oven door. tested. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Adamstown, MD 21710

Ricky E.

Job Details: 07/01/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Rockville, MD 20850

Julian H.

Job Details: 07/01/2022

GOT HERE pulled unit out and found that installer had left wiring to oven exposed without being inside the box causing L2 to short to ground rewired and place inside junction box then found that mw was detecting door open checked switches and are fine call TL AdrianSR# 7734016271 had me check fuses nad cavity tstat all looked good problem with mw control replaced parts fix platform for CX so oven can slide in/out easily tested and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodstock, MD 21163

Robert L.

Job Details: 07/01/2022

"cx complant not cooling RC, found evap frozen over, foujnd in test 3 open defrost sensor, ordering thermistor, harness, evap fan and control, must check all connectios in compressor compartment, and recheck test 3 after parts in, if still open possible internal harness issue none repairable; ordrng 1 W11581973 (evap harness) and 1 W11559968 (fan motor) and 1 W11566851 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20852

Roberto I.

Job Details: 07/01/2022

"Vacant house. Replaced console,unit tested ok."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lancaster, PA 17601

Justin L.

Job Details: 07/01/2022

Cx complaint unit not doing anything. Was able to access unit and found codes F9E1 not draining f9e2 drain motor electrical f8e4 float switch. Found that the drain pump connection wasnt secured. Removed drain pump and made sure there was nothing stopping it from draining. Ran diagnostic cycle and found no issues. Unit now operating as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23228

Jerod R.

Job Details: 07/01/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

JENNAIR OVEN

Model JDS1750FS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/01/2022

Replaced console and ran a bake . The unit worked as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDB08

Near Ellicott City, MD 21042

Marc M.

Job Details: 07/01/2022

cx complaint unit not illumiating lights in rc. inspected and found that the rc door switch is dislodged while representing a closed position. unti will need new door switch.; ordrng 1 W11384469 (rc door switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lancaster, PA 17601

Justin L.

Job Details: 07/01/2022

Cx complaint unit not starting a cycle. Was able to access unit and found that the strike was faulty causing it to only latch every other time. Was able to replace strike with one from van stock and test. Unit now operates as designed no further work needed; used 1 W11457841 (strike) from stock

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Selbyville, DE 19975

Frederick R.

Job Details: 07/01/2022

"CX complaint is squealing front burners. Complaint verified. Checked the gas pressure at yellow line before range regualtor and when I turned gas on it pagged the gauge all the way out. Informed CX she needed to call Gas Co which she did.Spoke to Austin at WPTL(SR#7734013352) to document findings. The issue is not within the uit and it is working as designed. Job is complete; (created new UIS, deleted prior attachment to UisID 390525)"

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/27/2022

"cx complaint LF element, not working, checked unit, found dual element open in middle, switch ohmed good, 33 ar tribles; ordrng 1 W11517959 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Joseph D.

Job Details: 06/27/2022

"found unit with clogged drain line, removed blockage and unit now working properly."

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS04

Near Washington, DC 20002

David J.

Job Details: 06/27/2022

Cx complaint top oven not lighting. Went to go replace part stated by previous tech and it was the wrong part. Ordered correct part for return visit. Cx knows there is a price difference and will pay it when we return as well as labor. Inspected unit with gas sniffer and was unable to find any smell. This is Cx first gas range in a long time. ; ordrng 1 Wpw10324738 (Top oven igniter)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Richmond, VA 23226

Joseph D.

Job Details: 06/27/2022

"unit with persistent f630 errors, replaced control and ui as per service manual. inner door skin pulling out and not contacting door switches properly, must replace when available to allow function of microwave.; ordrng 1 W11600214 (inner door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1163XVS1

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/27/2022

"cx complain the unit is making a loud noise and not turning the turn table. therefore, the unit needs a new turn table to resolve the issue. parts on order.; ordrng 1 WPW10466420 (turntable) and 1 W10435116 (turn table driver)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Richmond, VA 23230

Joseph D.

Job Details: 06/27/2022

unit with failed air baffle and broken wire within hinge harness on door. must replace when possible.; ordrng 1 LW11202405 (dor-fip) and 1 WPW10251467 (baffle-air)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM5

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/27/2022

Cx complains that the door gaskets falling apart. repalced one gasket.. order one more; ordrng 1 W10830046 (gasket-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Richmond, VA 23227

Joseph D.

Job Details: 06/27/2022

"unit with fauty inlet valve, must replace when avaoilable. greatalex2712@gmail.com; ordrng 1 W11548535 (water valve)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, VA 23059

Jerod R.

Job Details: 06/27/2022

"tested unit found unit has bad water valve , ordered new water valve; ordrng 2 W10897719 (valve)s"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Richmond, VA 23222

Joseph D.

Job Details: 06/27/2022

"arrived, talked to office. office cancelled job.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, VA 23229

Joseph D.

Job Details: 06/27/2022

"replaced all leds in unit, unit is now illuminating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Westminster, MD 21158

Brian R.

Job Details: 06/27/2022

cx complaint is he heard a pop and a flash right under control and then couldnt use over. pulled unit and power to unit checks. broil elementas well as fuse tone out. checked all wires and nothing cut or burnt or look blown. all burners on cooktop check. tested broil and broil heats and checks. tried bake and bottom unit heated and element was hot as well. will order parts and as soon as parts are in office will schedule.; ordrng 1 W11528249 (Control)

We serviced a

WHIRLPOOL COOKTOP

Model C302

Near Centreville, VA 20120

Tanner B.

Job Details: 06/27/2022

"CC the units LR/lf NOT Working.. found 240vac to terminal , but 48vac to switch, not gertting 240vac.. on video chat w/ WPL we found miswired switch .. rewired it and verifed with wpl. l1 black and l2 red.. cr red wire fell off and shorted to chassis , the cx stated she heard a pop before this happen.. i reassembled everything and hit the breaker. the breaker is blowing bad.. i could not see any pinched wires or shorted wires. i did find the double orange (P) on lr switch has a broken wire.. i then started checked the wiring in general and found just a weak / briddle wire harness . somewhere there is a short . couldnt find the short anywhere. CX didnt want to repair unit, getting a new one.. i did inform cx to have breaker looked at .."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Fairfax, VA 22030

Tanner B.

Job Details: 06/27/2022

"Cc the unit bascially starts then stops . I found no errors in diag .. I started normal diag , unit filled and drained . When going to agitate the motor was humming.. I found the CAP leaking slightly.. Cap not starting motot.. Called PWH and secured part and scheduled cx . cx requesting earliest appt / cancelation list ..; ordrng 1 W11395618 (Motor-Cap)"

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/27/2022

"Per previous diag I was able to access and replace the spin basket, drive block and spanner nut. I inspected the gearcase and found that it was not damaged and did not need replaced. I then tested the unit and found that it is functioning as intended. Job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/27/2022

"CX complaint is the outter glass shattered. Called safety and they said unit is 5 year old and will only cover trip and diag, Unit needs outter door.; ordrng 1 WPW10634271 (Outter door.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/27/2022

"unit needs 2 tech as unit is top heavey and in a tight place spoke with TIM about this and was told the labor would be enough for 2 techs and a 2 ct ,parts are with cx; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/27/2022

"CX Complaint is unit isnt cooling, Inspected unit and found the unit isnt starting up Compressor is pulling very high amps and compressor noise is abnormal. Ordering Compressor, couplers and fitting, Two count; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Fitting) and 1 W11506619 (Coupler) and 1 LOCKRINGKIT (LOCK RING KIT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Hanover, MD 21076

Eric W.

Job Details: 06/27/2022

cx complalnt of unit leaking out rince aid installed new dispencer and tested unit

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chester, MD 21619

Jonathon C.

Job Details: 06/27/2022

"cx complaint, unit noisier than normal. tested, inspected, verified complaint. replaced sump per prior diag. tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rhoadesville, VA 22542

Thomas B.

Job Details: 06/27/2022

cx complaint unit is not working properly inspected unit called whirlpool who had me take tub out and verify no build ups there is not does need a normal cleaning but nothing out of the ordinary. Whirlpool states this could be the water itself or detergent recommended using a different type of detergent however nothing can be replaced to fix issue documented with whirlpool techline cx will need to call customer support for further issues. Left cx with the SR number for whirlpool

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Easton, MD 21601

Jonathon C.

Job Details: 06/27/2022

"cx complaint, loud screeching noise. tested, inspected verified complaint. found bad belt tensioner. ordering repair kit. cx paid 165.35 by check covering everything but the labor. cx will owe 110 for labor on return visit. resched for 7/7; ordrng 1 4392067 (dryer repair kit)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near ,

Ezra M.

Job Details: 06/27/2022

"1 knob not staying in place due to retaining ring not staying in knob, knob twisting on valve stem. replaced knob, working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/27/2022

"cx complaint no power, found 120v and polarity at outlet, found blown fuse, cx said prior opening door would start fan, usually interlock issue, replaced interlocks and fuse from truck stock, initially was clicking found liner around interlocks bent in adjusted metal forward and used better screw to hold, door no locking in place and start, tested all ops ok, collected $199.98 visa cx paid in full...reordering for truck stock; ordrng 1 W10138793 (fuse) and 1 W11244490 (interlock), used 1 W10138793 (fuse), and 1 W11244490 (interlocks) from stock"

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS4

Near Baltimore, MD 21224

Alexander D.

Job Details: 06/27/2022

"cx complaint convection fan noisy. inspected unit and verified complaint. ran convection fan and cooling fan in component activation, no noise. had to let oven heat up a little before convection started making noise. quoted 416.62 for replacing convection asm, paid in full with c/c. replaced convection fan asm, tested unit, no noise. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, VA 23059

Jerod R.

Job Details: 06/27/2022

"tested unit found unit is heating up then has no heat when restarted , tco, and thermostats tested fine , ordered new control and thermostats and tco to have on hand , issues is looking like its in the control; ordrng 1 W11525997 (control) and 1 WP3391914 (hi limit) and 1 279973 (cutoff-tml)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/27/2022

Cx complaint unit won't complete cycles. Entered diag and found error code F5E2 lid lock fault. Attempted to run test and the latch would click without locking. Skipped ahead and unit completes test. Ordering lid latch and rescheduled cx for Wed 6/29 for part is in stock. Cx paid for full repair. Contact cx with time frame.; ordrng 1 W11307244 (lid latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Brandywine, MD 20613

Robert A.

Job Details: 06/27/2022

Cx complaint that the door will not close. I inspected the unit and confirmed the complaint. I found the left hinge popped out of place. I repositioned the hinge and tested the unit for the cx. The unit is working as designed. I also tightened the handle.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lebanon, PA 17042

Fred G.

Job Details: 06/27/2022

"cx complaint unit is dispaying a weird code. inspected unit found you cant read the UI at all. numbers, letters dont make sense on it. found the glue on the screen on the panel has loosen up and water has got to the UI screen. unit needs control panel and UI housing. entered diag and found unit to have 3 error codes stored but can read them due to UI. after UI repair unit may need more diag work. ran a auto test and unit does complete auto test . ordering 1 (W11413965), 1 (W11414079). please call cx once parts come in to schdule apt.; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui housing)"

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS1

Near Washington, DC 20002

David J.

Job Details: 06/27/2022

Cx complaint bake doesnt continue after turned on. Diagnosed unit and found broil element to be working perfect. But found bake element to not catch flame. Need to order bake element and ignitor. Parts that were ordered previously were for broil element. Adjusted flames on cook top so simmer was not to high. Will return once parts arrive. ; ordrng 1 Wpw10324262 (Bake ignitor) and 1 W10764654 (Bake burner)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Newark, DE 19713

Alexander W.

Job Details: 06/27/2022

CX stated unit is leaking inspected tested and verified cx complaint. Found door spring is defective ordering a door spring cannot resched at this time due to SO part.; ordrng 1 W11266654 (door spring)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Burtonsville, MD 20866

Andrew H.

Job Details: 06/27/2022

Customers complain is the unit's flames .are still really high when on the lowest setting. Inspected unit found unit had healthy conversion completed just recently. I Adjusted All the flames for a better simmer. It is not working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Hyattsville, MD 20783

Samuel R.

Job Details: 06/27/2022

cx complaint unit is frosting.inspected unit and could confirm cx complaint.unit will need rails and a new gasket.also door switch is not reading unit is closed.will need new door switch.unit is filled with ice in freeer.advised cx to turn unit off for 24hrs with freezer open to help defrsot ice.called into to office to reschedule W11396033 96 tribles; ordrng 1 W11396033 (door switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Salunga-Landisville, PA 17538

Drew B.

Job Details: 06/27/2022

"when arrived i was able to install the clear door to try to found what was happening when leaking point. i found no cracks in manifold/spray arms no leaks nor issues from the sump assembly gasket is fully seated in and down far enough i can rule out the dispncer , inner door panel when testing and also the 5/16 track bolts no issue. will need a tub by the area its leaking with the wster seeping in the welded tines. qouted cx on the repair they are not going through with repair to cost nd already paid the service fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Centreville, VA 20120

Tanner B.

Job Details: 06/27/2022

"Called PWH to schesule ss job/ check part availability .. w11492867 ordered by pwh..Cc the unit not producing ice, Found the temps in fc around 20 degrees . Pulled rc evap cover and mastic pitting and deteriating. sign of leak.. needs evap and drier .. scheduled w/ office; ordrng 1 WPW10143759 (uvdrier) and 1 2ct (2ct)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Louisa, VA 23093

Kyle A.

Job Details: 06/27/2022

Installed parts but unit blew the fuse on start up. Will need to return woth fuses.; ordrng 5 W10138793 (Fuse)s

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS1

Near Washington, DC 20002

David J.

Job Details: 06/27/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSRX22FSST03

Near Baltimore, MD 21224

Alexander D.

Job Details: 06/27/2022

"cx complaint filter stuck and ice smells bad. found button on filter housing not kicking filter out but can get filter out if i use a flathead screw driver to gently pry it out while pushing button. installed new filter and flushed water to purge air. verified ice smells bad. tried to check water supply but shutoff is seized and cant turn. advised cx to have plumber replace shutoff valve. water from dispenser doenst smell but could just not smell now because we changed the filter. icemaker mold looks good and doesnt smell, dont see any chips from mold in the ice. i smell it in container but cx doesnt. dumed ice in container and advised to let it fill up, dump it then clean container and see if replacing filter fixed smell. if cx calls back, send tech with icemaker(WPW10190961)."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Franklin, VA 23851

Zachery R.

Job Details: 06/27/2022

"replaced switch and burner, tested, unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Milton, DE 19968

Frederick R.

Job Details: 06/27/2022

CX complaimnt is dispenser drawer defective. Replaced dispenser per priuor diagnosis. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/27/2022

Replaced bellow gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/27/2022

"Cx complaint the unit doesn't spin out the clothes. Entered into diag mode and found error code F0E5 off balance. Ran test cycle and when unit goes to spin the washplate spins on its own and basket is engaged. The washplate is tripped out and no longer attached to drive shaft. When not running, washplate spins on its own. Gave cx quote for repair, and they'll be purchasing new unit. Cx paid $120 service fee."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, VA 22554

Thomas B.

Job Details: 06/27/2022

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and the slider tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/27/2022

cx complaint the unit is not working correclty on the stove top. found all burners coming on but the switch is not cycling power on hte front left burner. ordering the swtiches needed to resolve the issue. will return once the parts come in.; ordrng 1 WPW10434452 (switch) and 1 WP3149404 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/27/2022

"cx complaint unit not dispensing ice and is spilling water onto floor from ice chute, checked unit, come to find defective icemaker, no voltage at icemaker, also icemaker fill cup frozen solid, thawed fill cup, used permagum to fill air gap. tested, no response from icemaker, door switches are good control has 123vac, ordering icemaker and control to complete repair.; ordrng 1 W11043763 (control) and 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kents Store, VA 23084

Kyle A.

Job Details: 06/27/2022

"Cx complaint of unit not washing. Did confirm pump is seized. Aslo found unit will not always activate cycle when door is latched. Also found codes for heater and door latach as well as the motor. Will need to return with latch, sump, and control.; ordrng 1 WPW10653840 (Latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit being unresponsive. Did confirm and found loose connector for ui. Reseated and unit now operates as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Afton, VA 22920

Kyle A.

Job Details: 06/27/2022

Cx complaint of unit starting to spin when you plug it in. Did confirm and found short in control will need to return to replace control.; schdld next appmnt for 6/30 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Carrollton, VA 23314

Anthony D.

Job Details: 06/27/2022

wrong part recieved reschedualing for 6/28/22 part needed for repair is (W10518394); schdld next appmnt for 6/28 TUE AM

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Nellysford, VA 22958

Kyle A.

Job Details: 06/27/2022

Installed harness and unit is now as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS2

Near Baltimore, MD 21212

Shane M.

Job Details: 06/27/2022

"cx complaint the unit stopped making ice. found 120v to icemaker. tried to jump cycle but ice maker is stepping on gear. bring back harness, ordering icemaker; ordrng 1 d7824706q (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW3

Near Washington, DC 20002

Shawn D.

Job Details: 06/27/2022

cx complaint unti leaks gas and has to turn it off so tenant does not get sick. inspected unit we turned gas on and i got a nice smell of gas as soon as he tunred it on seems line it was coming form left rear so removed top checked all connections on manifold and are tight. checked rear of unit and all connection tight and not bubbles on all gas connection. soapy water the connection from house and i fund leak snapped pic. tighten line and now we do not smell gas. called safety spoke with mike, unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Clifton, VA 20124

Tanner B.

Job Details: 06/27/2022

Cc unit leaking from FC. found drain clogged. Installed new drain tube kit. tested unit. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

at times light in oven is on after using earlier the night before not always happening and noise from upper cooling fan preheated oven attempted to replicate not the moment cusotmer has video recording of fan starting to fail returning with control and blower fan; ordrng 1 W11245567 (blower fan)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

f2 e1 error stuck button unable to enter into diag with error flashing removed power and replaced console

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Georgetown, DE 19947

Michael E.

Job Details: 06/27/2022

CX complaint: handle heating up. Tested and verified complaint. The largest burner on the cooktop under unit is directly under the handle. I went over with CX about size of flame compared to size of cookware. Also the venting is running strong but unit is set up to recirculate rather than vent outside. Also went over the functions on this unit with the CX. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/27/2022

"cx complaint units door not closing nor will it start a cycle. checked unit, unit has defective door lock, replaced door lock, ran auto test cycle, no faults after test cycle, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 06/27/2022

Wrong parts... re-order parts; ordrng 4 w11316766 (absorber)s

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Norfolk, VA 23523

Zachery R.

Job Details: 06/27/2022

"replaced bellow, acu, drain pump. tested, no faults after test cycle, unit working as designed. left old drain and bellow with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Warrenton, VA 20186

Daniel J.

Job Details: 06/27/2022

lights flickering in fridge section opened freezer found light module out replaced now all lights steady

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gum Spring, VA 23065

Eric F.

Job Details: 06/27/2022

"Confirmed cx complaint unit not washing, error codes. Found unit with heating element from recall, wash motor failure code, ventmax error code. Ordering control, heating element, sump assembley and vent assembley.; ordrng 1 W11416363 (Sump Assembley) and 1 W11410063 (Control) and 1 W11414073 (Vent Assembley) and 1 W11537778 (Heating Element)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Grifton, NC 28530

Ronnie B.

Job Details: 06/27/2022

"cx complaint of unit making screeching noises. checked unit and tested, confirmed loud screeching noise. pulled drum and found a dent in drum rubbing on rear bulkhead causing damage to drum and bulkhead. unit needs drum and bulkhead.; ordrng 1 W10899578 (drum) and 1 W10612022 (seal) and 1 279441 (bearing ring) and 1 W10828905 (bulkhead) and 1 WPY055980 (adhesive)"

We serviced a

IKEA HOOD

Model IHW53UC0FS1

Near Millsboro, DE 19966

Michael E.

Job Details: 06/27/2022

"CX complaint: lights not working. I found the problem is in the LEDs. I replaced the LEDs, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Towson, MD 21286

Shane M.

Job Details: 06/27/2022

cx complaint the Fz is frosted over in the back cabient.. can confirmed. put unit into test mode. found no errors. defrosted unit. took evap cover off & found harness disconnected at element. fix this issue. unit went into defrost mode. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0 I'M

Near Fulton, MD 20759

Andrew H.

Job Details: 06/27/2022

Customers complaint is the unit soft closing lead feature has failed. Inspected unit found the lid falling down fast and slamming against the top. Hinges should have more resistance. Ordering left and right soft closing hinge. Rescheduled for July 1st; ordrng 1 W11551369 (Hinge) and 1 W11551376 (Hinge rt)

We serviced a

WHIRLPOOL WASHER

Model MVWB955FC1

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx complint unit is not washing clothes well. inspected unit had no errors. went through test mode good. recallibrated unit and ran a quick cycle. unit is working as desinged.

We serviced a

ADMIRAL WASHER

Model ATW4675YQ1

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx compllaint unit is doing same thing again. checled unit and found f1e1 stored again. all connections good. recallibrated unit and it started working again. unit has a control issue. informed cx of price and she said she was gonna buy a new washer at that point. moving on.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF19XXPK01

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/27/2022

cx complaint unit is having ice and water build up in freezer/fridge. inspected unit and found fan running good. no over frosting. just cloggedd rain. took my steam gun and steamed drain and unit is now draining. collected call and labor. informed cx to keep an eye on it and let us know if problem comes back

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Laurel, MD 20723

Andrew H.

Job Details: 06/27/2022

Customers complaint is the units not cooling well. Customer stated they keep finding the door open to the refrigerator. I inspected unit found evap frozen over at the drain pan and the return ducts where the return air comes in from the refrigerator. I used my steamer and completely thawed out all of the areas of ice and frost. Drain is draining. Unit isn't working properly. I also leveled unit back to the door would clothes on its own.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Washington, DC 20017

Samuel R.

Job Details: 06/27/2022

cx complaint unit displays f2e1.inspected unit and could confirm cx complaint.found console to have certain keys not work.upon testing unit would sometimes not let a cycle start.will order main control aswell. W11179310 72 tribles; ordrng 1 W11179310 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVB00

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/27/2022

no cooling in fridge or freezer found compressor not turning on using test 102 in service mode replaced start device unit started to cool down customer paid in full by credit card

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Linthicum Heights, MD 21090

Eric W.

Job Details: 06/27/2022

cx complant of unit not colling inspected unit found the evap frozen over cx is going to thaw out parts are only pre ids; ordrng 1 W11394621 (fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Washington, DC 20017

Shawn D.

Job Details: 06/27/2022

cx complaint unit is no longer freeezing foods. inspected unit then checked temps freezer 27 fridge 50 evap has some ice build up so checked it and is low charge ice build up. gave cx qupte for evap replacement and infomred him theres no guarantee to repair and he said quote and agreed to get a new fridge. collected for service fee; ordrng 1 WPW10239732 (evap 206.66) and 1 WPW10143759 (drier 19.10) and 1 W10160407 (compressor 363.72) and 1 w10913906 (coupler 20.50)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, MD 21227

Eric W.

Job Details: 06/27/2022

inspected unit found both evap frozen over i think cx has not thawed unit enbough told cx if we thatw unit 110 per hour cx not going that way he will thaw unit out for 3 days and then turn unit back on cx is aware of water in drip pan

We serviced a

KITCHENAID DISHWASHER

Model KUDL03IVBL0

Near Harrisburg, PA 17109

Marc M.

Job Details: 06/27/2022

"cx complaint unit apparently is illuminating the 'heavy duty' and 'normal wash' at the same time when they have not been pressed. inspected unit and found no silver migration in the ribbom strip of the ui. found no visible shorts at the control. cx stated control was replaced by a different service company between the last service by Via (4/6/22) and today. cannot verify the source of where the parts were purchased. found no flashing lights at the 'clean' 'start' or 'cancel' light to indicate a failure of the heater. also checked and found the heater to show continuity. cannot locate a point of failure at this time. possible the overlay has a short in the toucpad elesewhere that is not visible, so quoted cx on potential cost of replacing ui and cx declined. collected only for service call."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Berkeley Springs, WV 25411

Danny R.

Job Details: 06/27/2022

cx said they are a rent cent cx and just got unit a month ago they have no pop here they will need rent cent or wp to cover unit /; saved tckt

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS1

Near Washington, DC 20018

Shawn D.

Job Details: 06/27/2022

"cx complaitn unti is no longer making ice after runnning clean cycle the clean light blinks 3 times. inspected unit and confirmed clean light blinking 3 times then removed rear panel and noticed compresor starter area coated in corrosion fom leaking or unit sweating. unplugged and plugged unit back in and unit drained water refilled then drained again and sat there then i hit on button it was already on and unit filled compressor came on and condenser fan but pump is not putting water onto the evaporator plate. removed cover to find the sensor has a broken wire the harness connection are all corroded bad. unit needs pump, harness and level sensor. so gave cx quote then brought up how compressor looks and asked is it really a good idea to fix and i said maybe. cx paid for service; ordrng 1 W11566405 (recirculating pump 64.06) and 1 WPW10548509 (sensor 77.67) and 1 WP2310092 (harness 91.95)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Dagsboro, DE 19939

Michael E.

Job Details: 06/27/2022

"CX complaint: slow ice both ice makers. Tested and verified complaint. FC at 5-7 degrees. RC at 45-50 degrees and RC IB at 25 degrees. RC and RC IB too warm. Tested IB fan and it is working well. Tested evap fan and was getting no air flow. Ordering evap fan W11224591, fan blade WP67006337 and marking IB fan for return just in case but it dod have good air flow today. Scheduled next visit for 7/5 any time; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXWH8

Near Washington, DC 20008

Shawn D.

Job Details: 06/27/2022

cx complaint dishes arnt coming out as clean and door not closing. inspected unit confirmed door not closing the lower panel is stopping it from closing had to remove it for door to fuction right its warped and needs to replaced. i then checked unit for errors and has 5 2 10 1 6 6 dispenser opened and was iss cool but after urnning sink it gets nice and hot. ran diagnostics and unit is washing but motor is loud. cx then said upper rack will fall i then onspected upper rack to find the plastic on rail is the issue it wont hold clip on so the top rack just slides right out. ordering parts for return; ordrng 1 WPW10526115 (panel) and 1 WPW10195623 (rail) and 1 WPW10195622 (clip) and 2 WPW10503549 (clips)s and 1 WPW10780877 (sump assem) and 1 WPW10705575 (sensor)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/27/2022

CX complaint is long dry times. Inspected/tested unit and verified complaint. Heater element working properly. Found lint exhaust behind unit kinks restricting air flow. Fixed vent and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Parkville, MD 21234

Alexander D.

Job Details: 06/27/2022

"cx complaint LF burner not igniting. inspected unit and verified complaint. found when turning knob for LF burner all ignitors spark except LF. unplugged ignitor and plugged it back in, same issue. ordering ignitor and spark module. call cx to schedule return visit once we have eta on parts; ordrng 1 W11453940 (electrode LF) and 1 WPW10475149 (spark module)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rockville, MD 20852

Roberto I.

Job Details: 06/27/2022

"Cx complaint no water no wash.Ran test mode, found F5E1and F6E1 errors. Ran a test cycle, the unit didn't fill, just mumming noise from inlet valve. Tested water supply, found water turned off. Cx had the sink faucet recently rteplaced by a plumber and he probably turned the dw water supply off. Cleared errors and ran a new test cycle, the unit worked as designed. "

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Ridgely, MD 21660

Jonathon C.

Job Details: 06/27/2022

"cx complaint, no power. tested, inpected verified complaint. found wire melted at the terminal block. replaced terminal block and repaired harness. tested ubnit, working as designed. job is complete. cx paid in full."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near ,

Jonathon C.

Job Details: 06/27/2022

"cx complaint, broken piece. tested unit. verified complaint. cx thought the bail arm operated the icemaker. explained proper use. tested unit, found icemaker not making ice due to no water. found water turned off to the unit. turned on water. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, VA 22030

Tanner B.

Job Details: 06/27/2022

Installed new FF Evap cover after clearing ice and checking heater.. Unit is now working as designed . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Abingdon, MD 21009

Alexander D.

Job Details: 06/27/2022

"cx complaint unit still making vibrating noise. inspected unit and verified complaint. unit not making noise at this time but listened to video cx had. never got unit to make noise but sounds like condensor vibrating. found no foam in between condensor and right base rail compressor mounts to, left side has foam. if i lift up condensor a little can see marks on base rail from vibration. installed piece of foam under condensor. also found 2 pipes for condensor ziptied together making rattling sound. put foam sleeve in between 2 pipes. cant find any other places where vibration noise could be coming from. advised cx to monitor and call back if issue persists"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Pikesville, MD 21208

Justin S.

Job Details: 06/27/2022

powered the unit up and the unit has a f3e2(inlet thermistor) error code on the display. replaced the valve and calibrated the unit. ran the automatic diagnostics test and the unit passed without any error codes. the unit is now good

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