Service History 1028 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO42FMX01

Near Williamsburg, VA 23185

Justin W.

Job Details: 07/07/2022

cx complaint no cool. checked unit to find leak from evap. called and spoke to LR was informed to only charge for parts and requests 2 techs.; ordrng 1 WP2306093 (evap $227.52)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Fort Washington, MD 20744

Robert A.

Job Details: 07/07/2022

"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the compressor, valve, pump etc not working. I checked polarity at the wall and it was good. I checked the voltage at the compressor and it's getting 119v. I pressed the power button on the console and there was no reponse at all. The unit needs a new controls to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11034363 (main control) and 1 W11325205 (control assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 07/07/2022

"cx complaint lid not locking, checked unit, no faults present, come to find defective cap, unit lid is locking but will not agitate nor spin, spun motor by hand and unit started to agitate, ordering cap, motor, and returning with latch and control to complete repair.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (cap)"

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Chester, VA 23831

John P.

Job Details: 07/07/2022

Upon arrival CX declined service unit is in an apartment went to leasing office leasing office said they did not authorize us to come out to service and decline service at this time

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/07/2022

cx complaint unit not washing. checked unit to find error code f6e4 float switch open. float switch tested good. motor ohmed out bad. verified 120 vac incoming to control and outgoing from control to motor sump not running. replaced sump. cx paid in full.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Elizabeth City, NC 27909

Branden R.

Job Details: 07/07/2022

"cx complaint unit not cooling , checked unit found compressor running as .5 amps found no frost pattern on unit , also found UV dye coming from evap . unit will need new evap and compressor for repair , ordering all parts for repair and 1 ss tech .; ordrng 1 W11507067 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (drier) and 1 sstech (ss tech)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Centreville, VA 20120

Carl R.

Job Details: 07/07/2022

"Electric dryer leaking water from bottom vent. Checked unit and found heater element not getting very hot. Removed unit from wall and pulled off lent tube, air is blowing out but heat is only 73 degrees. Needs heater element.; ordrng 1 WP3387747 (Heater element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Richmond, VA 23229

Thomas B.

Job Details: 07/07/2022

cx complaint unit is not working properly inspected unit found drain pan overfilled emptied tested unit now functions normally

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Annapolis, MD 21409

Kevin P.

Job Details: 07/07/2022

"installed new actuator and cam assembly, also ordering new gearcase as the noise is coming from play in the gearcase as the agitation switches direction form cw rotation ant ccw and vice versa. ordering gearcase.; ordrng 1 W11449840 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Waldorf, MD 20601

Shane B.

Job Details: 07/07/2022

"cx complaint is the dryer door being bent up. unit was delivered but not installed due to bad supply valves, cx had valves replaced and home dept came to install unit, unboxed it and found door bent. door is hard to open/close. i was able to bend the door so its easier to open but it will need to be replaced. unit is still sitting in the kitchen and not hooked up so i couldnt test anything else. ordering door parts. schedule when available.; ordrng 1 WP348205 (door) and 1 280077 (door) and 1 W10823581 (seal-door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Columbia, MD 21046

Robert L.

Job Details: 07/07/2022

"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Washington, DC 20016

Ricardo S.

Job Details: 07/07/2022

"the unit won't agitate because the shifter is out of place, services pointer about this issue, SP W11531483, replaced part from v/s unit tested and washer machine working ok; ordrng 1 W10913953 (actuator), used 1 w10913953 (actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near North Potomac, MD 20878

Julian H.

Job Details: 07/07/2022

ELW PROGRAM 2YR WARRANTYCX complaint about unit leaked on rh side put unit on test mode no errors found calibrated unit then remove back and tested on auto test no leaks set it on a normal cycle on deep water wash also no leaks ask CX about load and was uncertain about size the time it happens working properly as right now checked all water connections and looked good unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Richmond, VA 23229

Thomas B.

Job Details: 07/07/2022

Cx complaint unit is not working properly inspected unit found door gasket will not seat door warped ordering door assy; ordrng 1 W10668875 (dor-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sykesville, MD 21784

Justin S.

Job Details: 07/07/2022

replaced the control and the defrost thermistor and tested. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Aldie, VA 20105

Ezra M.

Job Details: 07/07/2022

"installed parts, working properly"

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW2

Near Wellsville, PA 17365

Sal R.

Job Details: 07/07/2022

"CX complaint was that the unit is making a loud noise when spining. I found that the unit will nned a new gearcase cdue to bad barrings . It will also need 1 splutch and a washplace due to the grear teeth being worn down. CX did not want a quote, she informed me that she will replace the unit. I collected $120.00 for service charges via Check #914."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Alexandria, VA 22306

Eric W.

Job Details: 07/07/2022

went to install part and found it was only the front pannel needs encoder encoder is chepper than console if encoder is the onl thing needed than cx will need refund; ordrng 1 W11481116 (encoder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near York Springs, PA 17372

Sal R.

Job Details: 07/07/2022

CX complai t was that the ice bion had cracked due to an Ice jam under the auger. I was able to replace the container. UNit test good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Centreville, VA 20120

Richard B.

Job Details: 07/07/2022

"CX complant. Washer stopped working. Inspected unit and contact service provider was on display along with F0E9 error code Off balance error code, cleared code and emptyed machine. Ran a calibration cycle and then loaded CX clothing and ran a wash cycle. Machine working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Kearneysville, WV 25430

Danny R.

Job Details: 07/07/2022

cx will need rto resch to tueasday; schdld next appmnt for 7/12 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23224

Jerod R.

Job Details: 07/07/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/07/2022

cx complaint lights flickering. checked unit to find rc module flickering. replaced module with pre id tested unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Alexandria, VA 22304

Eric W.

Job Details: 07/07/2022

P and L Auth # per Safety - W13FBF0WPL1 inspected unit found leak at regulator called safty they are paying for repair; ordrng 1 W11449506 (regulator)

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/07/2022

"arrived and went over out of warranty pricing, and cx declined service at this time. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23222

Chris B.

Job Details: 07/07/2022

replaced fc door unit needs 1/4 to 5/16 fitting for water dispencer; ordrng 1 wp4373559 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Williamsburg, VA 23188

Justin W.

Job Details: 07/07/2022

arrived to find cx has 3 years extended warranty through home depot. cx to call home depot to dispatch us under warranty

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Reston, VA 20190

Christian C.

Job Details: 07/07/2022

Installed console ui. Issue still persists. Ordering control panel. Use control if needed.; ordrng 1 W10915031 (control panel) and 1 W11100513 (control)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Mountville, PA 17554

Drew B.

Job Details: 07/07/2022

replaced burner and switch tested no issues and checks good

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Crozet, VA 22932

Kyle A.

Job Details: 07/07/2022

Cx complaint of door falling and improper temps. Calibrated oven at 350 and came out with a average of 349.8f. Did find weak hinges and replaced them.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/07/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not powering on, found power cord and terminal bar burnt up at L1 connection. ordering terminal bar and terminal wiring repair kit, cx will pick up a new cord prior to return visit all parts in stock @ trbls; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal)"

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near Centreville, VA 20120

Richard B.

Job Details: 07/07/2022

"CX complant. Oven stopped working , Inspected unit and found thermal fuse is good, Found bake and broil elements good, Found TODs are good. Found electrical connection in connection box burnt up/ Advised CX to call electrican, Collected 120 service call, RB"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ

Near Bristow, VA 20136

Demonte S.

Job Details: 07/07/2022

Inspected the unit. Found that the Cx is saying that the Bake & Broil isn't working on the Oven. I then checked the Voltage coming out of the Spark Module. J1 to Chase Ground. I'm getting 0.25 Volts. Installed new Spark Module. Tested the unit. Unit will not Spark while the unit is pushed in. I then installed the Spark Harness and Valve. Tested the unit while unit is pulled out. Unit started to Heat. Pushed the unit in. Unit will not Heat. Took the 3 Screw out on the Left side. Tested the unit again to see if the unit would Heat. Found that the Middle Screw is grounding the unit out some how. Removed Screw. Tested the unit. Unit is Heating will in Home Position. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/07/2022

Cx complaint about heating element rusting confirmed rust cover during 1st yr replaced and working

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Newport News, VA 23602

Justin W.

Job Details: 07/07/2022

cx complaint unit not washing. checked unit to find strike bad and needing replaced. replaced strike and tested unit working as designed

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Baltimore, MD 21206

Shane M.

Job Details: 07/07/2022

"cx complaint the unit isnt cooling. found no cool in FZ. pulled unit out, found open start device. replaced start device with capacitor from vanstock. compressor starts then pops shuts off. found open windings on compressor. seal system needed. ordering compressor 2ct; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting) and 1 W11506619 (couple) and 1 W11109499 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 r600a, used 1 WPW10662129 (capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fairfax Station, VA 22039

Richard B.

Job Details: 07/07/2022

"CX complant. Ice maker makes noise when it fills. Inspected unit and found after dispensing ice the ice maker harvested and then filled making normal sounds . Found when dispensing water the measured fill is off, Calibrated unit so it dispenses correct amounts now, Job completed, RB"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB06

Near Hopewell, VA 23860

John P.

Job Details: 07/07/2022

CX complaint unit not cooling checked unit found unit low on charge. Ordering sealed system parts.; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evap) and 1 W11490399 (Drier) and 1 4387444 (Repair kit) and 1 3ctss (3 ct ss) and 1 W11352623 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Newport News, VA 23601

Justin W.

Job Details: 07/07/2022

cx complaint unit not cleaning clothes properly. checked unit to find block actuator slipped off cam. replaced actuator and calibrated unit completed calibration. ran component activation cycle. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Newport News, VA 23601

Justin W.

Job Details: 07/07/2022

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Petersburg, VA 23805

John P.

Job Details: 07/07/2022

"CX complaint unit not working checked unit found bad capacitor replaced tested working as designed.; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Moyock, NC 27958

Branden R.

Job Details: 07/07/2022

"came out to replace parts on unit , disassembled and replaced all parts needed for repair , tested unit and everything tested good . unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Moyock, NC 27958

Branden R.

Job Details: 07/07/2022

"came out to replace parts on unit , disassembled and replaced all parts needed for repair , tested unit and everything tested good . unit is running as designed ."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Tappahannock, VA 22560

Gill G.

Job Details: 07/07/2022

replaced front panel and door hinges. tested. unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Lancaster, PA 17602

Drew B.

Job Details: 07/07/2022

cx complaint that unit is not powering the motor to run and will turn on and will ountdown from 3-1 amd then clicks and the motor hums loudly then turns off=.. i was able to open door while holding door dwitch and when humming push the drum to get movement then the motor turns on and drum turns heats but is a weak motor and will need replaced .call to reschd once in and approved; ordrng 1 W11086656 (motor 1@trb) and 1 WP697772 (wheel 100@trb)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Westminster, MD 21158

Brian R.

Job Details: 07/07/2022

replaced parts and ran caslibration and then auto test. unit checks. cx is on well and does have issue with cold side to unit. she will call plummer today. unit checks as of now.job coplete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Lanham, MD 20706

Andrew H.

Job Details: 07/07/2022

Customers complaint is the unit is not dispensing ice. Inspected unit and tested ice dispenser. And found the motor is moving but no ice is coming out of the bin. Unit has a full bin of ice. I checked and found that the yoke is stripped out on the auger motor and spinning freely. This is causing the ice bin not to move ice out of the ice maker bin. Unit will need new yolk auger motor and divider plate. Parts are not in stock at tribbles at this time please reschedule with ETA on parts; ordrng 1 WP63052-2 (Yoke) and 1 W11310391 (Auger motor) and 1 WPW10309864 (Divider)

We serviced a

KITCHENAID COMPACTOR

Model KUCS03CTWH0

Near Baltimore, MD 21210

Keith H.

Job Details: 07/07/2022

cx complaint is unti not working inspecteds unti and found the start switch broken i replaced switch tested with cx unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Suffolk, VA 23434

Anthony D.

Job Details: 07/07/2022

cx complaint icemaker not working properly checked unit fc temp at 6 degrees tested icemaker test showed that thermistor was reading open indicating a bad ice maker ordering icemaker to complete repair; ordrng 1 W11546935 (icemaker)

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Alexandria, VA 22304

Eric W.

Job Details: 07/07/2022

cx complant of unit leaking water found the unit drains into flor and is backing up from drain

We serviced a

MAYTAG WASHER

Model MVW6230RHW

Near Shepherdstown, WV 25443

Danny R.

Job Details: 07/07/2022

there was alose conection at the drain pump adjsuted that and also cleared the drain pump and under the tank from debrie checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Boyds, MD 20841

Julian H.

Job Details: 07/07/2022

"CX complaint about unit's lights are not working and leaking on the back of top lh shelf found an issue with drain frozen used steamer and cleared drain port, per svc pointer W11606409C all lights should be replaced scode S84638 for p&L need parts; ordrng 12 W11484836 (led module 3 point)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 07/07/2022

Per previous diag i was able to access and replace the timer. However I found that the timer I installed was not functioning. I reinstalled the old timer and the unit started. I am reordering the timer. I was able to achedule the return for Monday 7/11 AM preference.; ordrng 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near College Park, MD 20740

Israel R.

Job Details: 07/07/2022

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Deltaville, VA 23043

Lucas R.

Job Details: 07/07/2022

"cx complaint panel lights out, ice bin stuck, checked unit found leds on user interface fading, ice bin hard to remove, fred up ice bin, replaced u.i, leveled unit to prevent moisture to enter ic bin, tested, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ01

Near Baltimore, MD 21209

Keith H.

Job Details: 07/07/2022

installed harness and icemaker jus contrinued to cycle without filling . i replaced icemaker and it doesnt call for water ordering new icemaker and valve; ordrng 1 WPW10300022 (icemaker) and 1 WPW10179146 (valve-inlt)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Washington, DC 20010

Samuel R.

Job Details: 07/07/2022

"cx complaint unit will leave dispenser full of water after each use.inspected unit and could confirm cx complaint.ran a service test.unit drained,spun and locked properly during test found unit cold water vavle to have a poor water flow.unit will need inlet valve and dispenser.cx paid in full W10599356 42 tribles; ordrng 1 W10599356 (inlet vavle)"

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ4

Near Nottingham, MD 21236

Shane M.

Job Details: 07/07/2022

cx complaint of noise issue. found 2 rear wheels causing issue. gave cx a quote for repairs. cx paid in full by card. $266.66

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Laurel, MD 20724

Alexander D.

Job Details: 07/07/2022

"cx complaint unit making ice very slowly and making slow clicking noise. only made a few batches over past 3 days. inspected unit and verified complaint. jumped icemaker and it started to cycle but cam inside is stripped out and icemaker is struggling to break ice free. clicking sounds is when it skips and cycle knob moves backwards slightly. ordering icemaker, instock at tribles. scheduled return visit for 7/11; ordrng 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Baltimore, MD 21224

Milton J.

Job Details: 07/07/2022

CX complaint unit not spinning and gives error when cycle starts. Checked for errors and a F0E7(Load Detected While Clean Washer Cycle On) code stored. Inspected and found the clean washer option was on. Turned off and started cycle with small blanket in basket. Filled and advanced to wash part of the cycle. CX said further in cycle then was before. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Laurel, MD 20723

Alexander D.

Job Details: 07/07/2022

"cx complaint slow ice production, would make a batch of ice then 20min later its all melted. cx ran cleaning cycle to trouble shoot and it seemed to help but still not enough ice. less than half full upon arrival with sheet of ice on cutting grid. have good water flow into reservoir. dont hear any unusual noises from recirculation pump but found recirculation pump stalled and water was trickling over evap plate then started running normally again after i removed cover to inspect pump. service pointer mentions loss of suction inside recirculation pump. seems to be issue even tho unit is not in serial# range. also noticed reservoir drain pump never ran. ordering recirculation pump and reservoir drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11542867 (recirculation pump) and 1 W11542868 (reservoir drain pump)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, MD 21230

Milton J.

Job Details: 07/07/2022

Complaint spinning off balance. Installed new Gearcase and Splutch as ordered by previous tech. Calibrated. Manually and auto tested unit. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 07/07/2022

Cx complaint unit is not working properly inspected unit removed and replaced the spark module and the harness. Tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Sykesville, MD 21784

Marc M.

Job Details: 07/07/2022

"cx complaint unit immediately lost cooling following previous replacement of the rc evap cover, per techline instruction. contacted techline again. ran full diag with techline. performed service test 1- 77, test 2- 78, test 3- 73, test 4- 78, test 56- fan runs, test 57- fan runs, test 58- fan runs, test 38- compressor would not run under 99% run speed. exited service diag and performed software reset by entering and exiting showroom mode. condenser fan and FC evap fans run. per techline cx must monitor moving forward and contact if compressor/cooling is not restored, at which point main control W11533212 would be reccomended. "

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Dendron, VA 23839

Anthony D.

Job Details: 07/07/2022

cx complaint unit no operation checked unit all surface burners checked good both bake and broild elements checked good was advised by cx that a previous tech from a different company replaced user interface found power connector coming into board slightly unseated reseated connection tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Westminster, MD 21157

Marc M.

Job Details: 07/07/2022

cx complaint unit pooling water at front left corner of the unit at the conclusion of cycles. inspected unit and found water trailing from splash back occuring during fill thru the fabric softener cup. confirmed unit is on level surface and no parts have been changed. found no visible damage under the unit top to suggest leak elsewhere. no error codes found in diag. contacted techline and reviewed. techline determined unit to be sent for lead review.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 07/07/2022

Cx complaint that the upper rack is hanging and dispenser not opening closing. Was able to access unit and found that the dispenser door is stuck half open/closed and unable to move. Found that the upper left side rack adjuster failed and will need replaced. Ordering the necessary parts for repair and once in office will need to call in and set return; ordrng 1 WPW10195840 (clip) and 1 WPW10195839 (adjuster clip) and 1 WPW10546503 (adjuster)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stafford, VA 22554

Robert W.

Job Details: 07/07/2022

Installed mastic to quite condenser unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Upper Marlboro, MD 20774

Robert A.

Job Details: 07/07/2022

"Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the evap covered in ice. I tested the defrost heater and sensor, the heater came on and no errors appeared. I checked the defrost and sensor connector harness, they both were good. I noticed the FC thermistor position was wrong and it was slightly out of range. I replaced it and put it in the correct position. I'm also ordering a RC thermistor and a control because the control response is intermitent. I'm ordering the parts for the return visit.; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor)"

We serviced a

MAYTAG DRYER

Model MED6400TQ0

Near Baltimore, MD 21217

Keith H.

Job Details: 07/07/2022

cx complaint is unit not working inspected unit verified 240v to unit. closed door pushed start and unit is tumbling and heating . tested it multiple times it worked every time unable to duplicate issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23464

Carl A.

Job Details: 07/07/2022

"cx complaint of right door fallening out of bracket,called techline spoke with BRUCE to find that the right hand coner of frame bent causeing door to sage was confrime that it was a frame bent issue advise cx to call customer service on issue as it is past the 30 day marks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Ellicott City, MD 21042

Milton J.

Job Details: 07/07/2022

CX is not longer at this address. Office calling to collect new information and reschedule. -MJrob; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 07/07/2022

"cx complaint of unit not filling with warter checked unit to find 120 coming to vallve but not engaging vavlea also unit fall in Technical Service Pointer #: W11540964 for heater water valve not on truck ordering parts needed for repairs 1/W11537778,1/w11434044,service call break down as follows service call 120.00parts 50.58shipping 15.00labor 110.00sub total 295.58tax 3.03grand total 298.61deposit 298.61; ordrng 1 W11537778 (Heating Element) and 1 w11434044 (water vavle)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/07/2022

replaced the front panel of the door on oven unit checked good.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Mineral, VA 23117

Robert W.

Job Details: 07/07/2022

CX Complaint is the unt isnt agitating. Unit had a error F8E1 long fill no fill didnt find an issue with valve nothing clogged did find the drain house to far in stand pipe fixed and tested unit is working properly also CX advise me the house filters needed to be changed beacause the water pressure at sinks isnt normal flow i told CX to change house filters and unit should have no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/07/2022

cx complaint unit tripping breaker had electrian install standard 120vac outlet and now new control recalb. washer. cx will see if everything is good after using unit full run cycles.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Carrollton, VA 23314

Anthony D.

Job Details: 07/07/2022

cx complaint cooktop has chip in it checked unit found scratch on cooktop called techline spoke to kurt sent two pictures of scratch and was advised to have cx call whirlpool customer service and give them the sr number to try and get cooktop covered

We serviced a

JENN-AIR OVEN

Model JJW3430DS02

Near Poolesville, MD 20837

Julian H.

Job Details: 07/07/2022

replaced parts that JA send to CX control power board and console resume power and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Carlisle, PA 17015

Andrew S.

Job Details: 07/07/2022

Cx complaint is that the unit is not cooling. Upon arrival I found that the evap cover was covered in frost. I checked the thermistor circuit and it was reading 87.2K Ohms. I then checked the heater circuit and it is reading 92.3 ohms at the control. I am ordering a control box. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11546690 (Control Box) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Richmond, VA 23227

Thomas B.

Job Details: 07/07/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the control , ui, and valves tested and inspected for proper use unit now functions normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Randallstown, MD 21133

Brian R.

Job Details: 07/07/2022

came out and replaced parts. turned cooling back on. changed defrost to 2 and reset temps as cx had up so FF wouldnt freeze things. advised cx to give unit a few days to comp and call bacl if needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Alexandria, VA 22302

Eric W.

Job Details: 07/07/2022

installed compressor and uv dryer filled unit no leaks with soapy water

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Jessup, MD 20794

Robert L.

Job Details: 07/07/2022

"cx complaint not power, found 0vdc to console found 0v to contorl, found outlet behind unit corredct vlotaage and polarity, found cord burnt in terminal blcok, repaired wiring, power returned ran diagnostics, tested all ops ok, collected $120 AMEX"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newark, DE 19702

Alexander W.

Job Details: 07/07/2022

"Cx stated unit not coming on at all tested Inspected and verified cx complaint found thermal fuse defective installed new thermal fuse from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 WP3392519 (Thermal fuse), used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Martinsburg, WV 25405

Danny R.

Job Details: 07/07/2022

unit has a gear case with oil leaking also the motor and cap arent startimng unit you can hear it try but thats it; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (drive clutch assy) and 1 W11239857 (belt) and 1 W11395618 (cap) and 1 W11481722 (actuator)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Snow Hill, NC 28580

Ronnie B.

Job Details: 07/07/2022

"removed and replaced suspension, calibrated, tested, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW7120HW

Near Virginia Beach, VA 23462

Carl A.

Job Details: 07/07/2022

cx cancelled at door as they stated they had an extent warranty advise cx to call the the extented warranty compny to get it send over correctly

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS0

Near Columbia, MD 21045

Robert L.

Job Details: 07/07/2022

"cx complaints RR, RF inner burner not working, found f9e0 on arrival, confirmed proper 119/118/237 at terminal, reset power error gone, found roachs in control can see in display, burners shorted by bugs, explained unit cannot be serviced until EXTERMINATOR reciept is provided; ordrng 1 W11542161 (control) and 1 W10911303 (switch-inf) and 1 W11171119 (elmnt-surf RR) and 1 W11517959 (elmnt-surf RF)"

We serviced a

WHIRLPOOL DRYER

Model WED9450WW1

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/07/2022

"Installed Idle, Belt & Rollers. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP0

Near Arlington, VA 22203

Emmanuel R.

Job Details: 07/07/2022

"Cs dishwasher display turns off and trips the breaker sometimes. I could not confirm complaint, i did notice the display timesout after a while but returns ok when you hit a button. Ran multiple cycles and it never tripped the breaker. Unit fills washes and drain ok. Pulled unit out and inspected connectors and wiring harness , i didnt see anythings wrong. Couldnt get it into diag. mode. Unit is working properly at this time, advised customer to keep an eye on it and if it happens again to call us back, Heater element looked a little suspicious but everything was running fine. Collected for Svc call $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, VA 23434

Anthony D.

Job Details: 07/07/2022

"cx complaint not dispensing water checked unit found door switch stuck open replaced door switch from van stock tested unit working as designed; ordrng 1 W11445850 (door switch), used 1 W11445850 (door switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, VA 22302

Eric W.

Job Details: 07/07/2022

cx complant of freezing food in fridge inspected unit thested thermistor in ice water getting 8.2 k found damper door gettting stuck and cauing food to freeze needs damper cx pid in full; ordrng 1 WPW10594329 (Damper Door)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/07/2022

"upon arrival cx not awareof issue with washer , landlord had called in, went off ticket, found no errors, ran diagnostics and full drain and spin, without any noises , tenant to use and record any issues, tested all ops ok , I&I<30 days"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Richmond, VA 23236

Jerod R.

Job Details: 07/07/2022

"tested unit found unti had switch on ice maker off, turned on and unit started to cycle unit is now fully functional"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Hartfield, VA 23071

Lucas R.

Job Details: 07/07/2022

"replaced control, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Falls Church, VA 22043

David J.

Job Details: 07/07/2022

Cx complaint unit not cooling in freezer and ice not being made. Inspected unit and tested ice maker test 56 and found no error also 57 and 59 just to make sure. Motor worked correctly and ice was dumping. Found temp to be elevated 46 in freezer and 55 in fridge. Checked frost pattern and had none. No ice built up. Tested all components on both compartments. Went behind unit and inspected compressor. Found it was boiling to the touch and heard a gurgling sound. Call AH to get advice and he stated most likely to be sealed system issue. Let Cx know that unit is under warranty due CBE for parts and labor. He stated he will still probably get a new one. Cx paid 120.00 for service call. Cx will let us know if they want to follow through with repair. ; ordrng 1 W10832994 (Compressor assem.) and 1 Wpw10143759 (Drier) and 1 Wpw10608485 (RC evap) and 1 876764 (Service valve)

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/07/2022

installed new door .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EWH01

Near Littlestown, PA 17340

Bernard M.

Job Details: 07/07/2022

"Cx complaint the filter was leaking. Turned on water at supply and removed filter from housing and found water squirting out filter connection. Shut off water and replaced housing using pre-id parts, activated water, and no leaks occured with and without filter. Water dispenses without leaks. Unit checks good"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Baltimore, MD 21224

Shane M.

Job Details: 07/07/2022

cx complaint the unit isnt draining. found clogged pump. cx agreed at door service call charge of $120.00 gave cx a quote for the repairs. cx upset and will not pay ANYTHING . wasted my time as TECH! WASTED COMPANY TIME. no svc collected. NO SM!

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Chevy Chase, MD 20815

Ricardo S.

Job Details: 07/07/2022

"Cx complains that the dispenser not working, inspected unit, the lid is broken and dispenser is full of soap.. replaced dispenser assy, i ran diagnostic test mode, dispenser workling ok"

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