Service History 1028 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Manassas, VA 20110

Robert W.

Job Details: 07/12/2022

"CX Complaint is the unit isnt cooling. Plugged unit up and found compressor is making alot of noise and is getting very hot, Ordering Compressor, Dryer and couplers; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOCKRING (LOCKRING)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lusby, MD 20657

Robert A.

Job Details: 07/12/2022

Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found a f2e2 error code. I checked the UI connector at the control board and it is secure. I replaced the UI housing and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near California, MD 20619

Robert A.

Job Details: 07/12/2022

"Cx complaint that the unit is not cooling in the RC. I inspected the unit and confirmed the complaint. The RC temp is 51 degrees and FC is 3 degrees. I noticed ice on the evap wall. I removed the evap wall and the ice on the evap. I ran the defrost heater in test mode, the heater is working as designed. I found the thermistor directly on the evap coil rather than on the insulated portion of the coil. Techline instructed to have the thermistor on the insulated part of the evap to prevent it from shorting. I correctly positioned the thermistor and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/12/2022

"Cx complaint unit is not working properly inspected unit found frozen over evaporator and cover melted ice and replaced harness wire and thermistor assy; ordrng 1 WPW10384183 (thermistor), ordrd 1 WPW10384183 (thermistor)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Port Tobacco, MD 20677

Shawn D.

Job Details: 07/12/2022

cx complaint speaker not working. inspected unit confimred speaker not working and is on. checked connections and are tight. part instock crequested we come back 7/21 so rescheduled. ordering fascia for return; ordrng 1 W11413567 (fascia)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Laurel, MD 20723

Justin S.

Job Details: 07/12/2022

cx already had the unit out when i arrived. cx says the unit is not baking over 350f. put the unit into a bake cycle and the unit is getting 120/240/120vac at the terminal block. found 120vac going to the bake element. found the red wire is nort sending voltage. there is a break in the red wire by the control. repaired the break and tested. the unit is now heating good. added some insulation by the break. the unit is now heating good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/12/2022

"Ordering damper, fill tube and IB fan; ordrng 1 W11484604 (fill tube) and 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control)"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ00

Near Accokeek, MD 20607

Shawn D.

Job Details: 07/12/2022

replaced ice maker held switch down it cycled then filled. unit is good

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/12/2022

cx complaint unit not defrosting on the freezer side then fridge gets warm and has to unplg for 3 days for unit to work for a week. inspected unit and is working at this time from defrosting unit. took freezer apart to find the brown wire has pulled out of the defrost heater. fixed connection then tested heater and now comes on. unit is also really loud vibrating noise from the back. removed rear panel to find the condenser line rubbing and vibratong. seperated lines and noise went away. unit is good

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Oven isn't reaching Temperature. I then started a Normal Cycle. Checked the Oven with my Meter to check the Temperature. Set Oven to 350 Degrees. ( Advised that the cx can't use foil on the lower liner. Also asked the cx how are they cooking. Cx states they put everything on the middle rack. Went over the Rack Positions with the cx that is on page 9.) Oven temperature is reading 350.4 as an average temperature . Low average temperature is reading 319.6 Degrees. Advised the cx to read Use and Care Guide for cooking. This is a use & Care call. Advised the cx this is the only one they get.( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Providence Forge, VA 23140

Gill G.

Job Details: 07/12/2022

cx complaint: unit will not start a cycle and did not finish the last cycle. no stored fault codes. found water in the drip pan. removed water from drip pan and ran diagnostic cycle. checked for leaks. no leaks found. ran EXPRESS WASH cycle and monitored. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Burke, VA 22015

Christian C.

Job Details: 07/12/2022

Cx complaint unit is not working. Inspected unit checked outlet getting no voltage from outlet. Checked breaker. Breaker is in off position not tripped. Turned on breaker. Unit is now working. Ran unit in timed dry high temp for about 10 minutes no issues. Unit is heating. No errors stored. Ran through service cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Goochland, VA 23063

Jerod R.

Job Details: 07/12/2022

"tested unit found unti had leak from dispenser which caused floor damage , air is getting into the line allowing it to drip from dispenser, found bur on line to dispenser allowing air to get in line , removed piece with bur , set to test and will return this afternoon"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749SBM2

Near Laurel, MD 20724

Andrew H.

Job Details: 07/12/2022

Customers complain is the units leaking water from the right side inspected unit found console has been pulled from front panel and it's sticking up on the right side and sitting up against the counter. Cx this may have something to do with it. I removed console and resecured it when testing door I could see console Boeing in the center. I removed front panel and noticed that the handle pocket securing tab is broken from the handle pocket causing the user interface not to stay secure in the center to the inner panel. Informed customer that this is why the user interface is bowing. I ran unit after securing console back in the place so it's not scraping underneath the countertop. Unit did not leak at this time. I believe the console was holding the door open on the right side allowing water to pass by the gasket and then your door. I quoted customer for handle pocket. Customer okayed replacing handle pocket. And paid in full with credit card.; ordrng 1 WPW10329510 (Handle pocket)

We serviced a

JENNAIR OVEN

Model JJW3830DP01

Near Fairfax, VA 22030

Carl R.

Job Details: 07/12/2022

Please reschedule cx. Spoke with cx on phone at 924. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/12/2022

"CX complaint temperature too warm. Found unit unplugged and at room temp. Powered unit, the compressor started, made a loud noise and the overload tripped. Tested compressor again after few minutes, it dragged 9.5A and the overload tripped again. The unit needs a new compressor. Ordering compressor WPW10507886 and UV drier W10143759. **SEALED SYSTEM TECH** and **2 COUNTS**.. Parts and labor CBE. Collecteed $120. Called office and scheduled return for 7/25/22; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (UV drier) and 1 sealed system tech and 1 2 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS02

Near Brookeville, MD 20833

Justin S.

Job Details: 07/12/2022

"cx says they wanted to try one board at a time. says the pantry display was the first thing that went out. swapped the led board and tested. no change. swapped the main control and tested. the unit now has side lights in the rc. swapped the led board back to original and side lights are back out. new board back in and side lights are back. top right lights and freezer light are still out. the pantry ui is still out also. replaced the freezer module and the top right lights illuminate. cx(husband) does not wish to check the pantry display out any further since the module and all controls were needed. all modules are now illuminating(pic); ordrng 1 W11130208 (module(80.30)), used 1 W11130208 (module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clinton, MD 20735

Shawn D.

Job Details: 07/12/2022

cx complaint same issue unit not disepnsing ice. inspected unit had some ice in bin less than quarter and tried dispensing ice and all got jammed in chute so cleared ice and tried again and worked but thenn jammed again ice cubes are to big. called techline spoke to rob we cycled ice maker to find the cubes are bridging together making them to big to go through chute. we then checked water dispenser and was 16 second for 8 oz with filter in 3 times. removed filter and 2 times was 12 seconds for 8 oz then 11oz. we checked vave downstairs and wrong style valve he said and probably is seeping. he recomended new valve for house supply. informed cx to get new valve style on/ have plumber check pressure to fridge plus get a new water filter.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Manheim, PA 17545

Justin L.

Job Details: 07/12/2022

Cx complaint unit leaving white marks on black clothes. Was able to access unit and found no saved code. Verified water temps and water flow then ran test 51 and unit went through no issues. Contacted techline and spoke to Andy. Cx is using quick wash and should try deep water wash or colorlast in order for the soap to be dispersed properly. Unit operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS526SIAH00

Near Baltimore, MD 21218

Shane M.

Job Details: 07/12/2022

"cx complaint the unit isnt dispensing water. found when hitting dispense pad, valve is hummingg. removed water filter. watered dispensed. water filter is black on tips. gave cx a quote for the repairs. cx paid in full by card. ordering filter housing.; ordrng 1 WPW10238123 (filter housing)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB0

Near Baltimore, MD 21215

Keith H.

Job Details: 07/12/2022

"installed fuse ,filter and tstat unit does power on but still not working properly will need interlock kit; ordrng 1 W11244494 (interlock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Laurel, MD 20723

Justin S.

Job Details: 07/12/2022

cx says they have 2 problems. first is the adjusters are not holding the top rack level anymore. second it the tnes no longer stay up on their own. the unit needs the adjusters and the clips; ordrng 2 W10919676 (clips)s and 2 WPW10082853 (clips)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Orrtanna, PA 17353

Andrew S.

Job Details: 07/12/2022

"Per previous diag I was able to access and replace the ice maker, harness and door gaskets. I then verified that the ice maker harvested and filled. and the door gaskets were sealing correctly. Unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 07/12/2022

Cx complaint unit is not working properly inspected unit found leaking at drain hose pin hole leak ordering new drain hose assy; ordrng 1 W11244231 (hose)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Manheim, PA 17545

Justin L.

Job Details: 07/12/2022

Cx complaint unit not fully drying clothes and showing AF error. Was able to access unit and test. Found 244VAC incoming and unit to heat but have poor airflow. Cx checked venting and found it crushed. Cx corrected the vent and then we retested to find unit now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, VA 22203

Eric W.

Job Details: 07/12/2022

installed new ui and now it is working

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Mount Holly Springs, PA 17065

Drew B.

Job Details: 07/12/2022

replaced parts tested and now checks good full functions

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Elkridge, MD 21075

Robert L.

Job Details: 07/12/2022

"cx complaints water slows every 2 months, freezer rail hanging down and bin issues, long Rc bin cracked, not covered (gave part number), freezer bin front coming off due to excessive food under pressing up cx to thaw bins and reshape,found water supply white poly over 10 years old probably deteriorating and blocking filter, line part of vavle, cx will need plumber, found right gear seperated not holding rod in place, ordering right FC brakcet (15 trib); ordrng 1 W10625068 (bracket)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Thurmont, MD 21788

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit wouldn't drain. Entered service and found F9E1 error, drain fault. Water was inside the tub covering pump. Removed all water and checked to make sure hoses were clear, replaced pump using pre-id parts, ran normal cycle and waited for unit to fill. Once sump activated, hit drain cycle and all water was removed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAB00

Near Baltimore, MD 21229

Robert L.

Job Details: 07/12/2022

"installed Fc middle LED module, all lights working fine, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Springfield, VA 22150

Christian C.

Job Details: 07/12/2022

Installed control. Tested unit no errors. Ran service cycle no issues. Calibrated unit. Tested unit with payment and it does not work. Called commercial techline. Found coin board shorted. Advised to replace coin board and temp selector. Replaced old control board so cx can still use unit. Will reuse control board on return visit.; ordrng 1 WPW10285518 (temp selector) and 1 WPW10491734 (coin board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM03

Near Fairfax, VA 22031

Jason A.

Job Details: 07/12/2022

CX complaint FRIGE noise - sounds like coming from compressor. CX states noise coming from compressor. Unplugged unit & test in diagnostics. Tried 5X to try to recreate noise. 2 CountSealSyst. CX not avail for 30 days. Set apt 8/12/2022 > JJ; ordrng 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 W10143759 (UV drier) and 1 2CountSealSyst (2CountSealSyst)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22201

Eric W.

Job Details: 07/12/2022

cx complantof freezer door not closing propelry inspected unit found dooor hitting the grill on bottom moved door up alittle so it will not hit grill unit now woring properly

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP01

Near Vienna, VA 22180

Jason A.

Job Details: 07/12/2022

CX complaint MW+O persistent F2E1 error code. Replaced console & prg model: JMW2430. Set date & time. Test MW heats& oven reached 350F. Checked & no error code returned > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model SDF

Near Falls Church, VA 22044

Emmanuel R.

Job Details: 07/12/2022

"customer has a LG fridge , no service provided."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Richmond, VA 23236

John P.

Job Details: 07/12/2022

Confirm complaint of scratch on handle waiting for handle; schdld next appmnt for 7/19 TUE !

We serviced a

JENN-AIR REFRIGERATOR

Model JUDFP242HL11

Near Annapolis, MD 21403

Mitchell H.

Job Details: 07/12/2022

cx complaint unit not cooling. inspected unit and confirmed. unit on and compressor not. unplugged unit opened system and was full. checked new compressor to make sure it was good and kicking on. it did not. checked power coming into the compressor and had 0. control is not sending power to turn on comp. can not find that particular control on parts list anywhere. ordering power chord as it connects right into control as well as main pcb. will bring back compressor just incase and a start relay. the grille ordered was not the correct part but correctly numbered. re ordering that as well. keep with SS tech as it still needs addressed. i did not put any r600 in it as i couldnt determine correct amount without pressures from system.; ordrng 1 W10204635 (grille) and 1 WPW10204676 (power chord) and 1 W11422836 (main pcb) and 1 W11422769 (start relay)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Mechanicsville, MD 20659

Robert A.

Job Details: 07/12/2022

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. When I arrived the unit was cooling fine (39/0). I checked the FC and it has been making ice, however I did notice ice on the rear wall. I removed the evap cover and seen some ice built up on the top of the evap. I removed the ice and ran multiple test for the components in test mode. The fans, damper, compressor and thermistor are good. I changed the defrost setting to F (force) in test 9. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Baltimore, MD 21215

Keith H.

Job Details: 07/12/2022

cx complaint is unable to open door insepcted unit opened freezer and water came gushing out i used vac to suck up water from floor and ifound major icebuild up in back of freezer this was cuased by door being left open i explained to cx unit has to be manually defrosted and be sure door is closed to prevent from happeneing cx says he will do that

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newburg, MD 20664

Robert A.

Job Details: 07/12/2022

"Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. I found an error code: f2e2. The unit does not respond to any commands just flashes 'f2e2'. I checked the connector from the UI at the control board, I removed it and secured it. Still no response from the unit. The unit will need a new control and UI console for the return visit. I'm ordering the part for the return visit.; ordrng 1 W11305308 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/12/2022

cx complaint is one day she tried to open lower drawer in freezer and it wouldnt slide and a piece broke off and face is coming off drawer. checked unit and saw broken part. checked over unit and temps in range and all lights and fans check. will order new lower bin and when approval is given and part is in office will schedule.; ordrng 1 WPW10322649 (BIN-FREEZR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW02

Near Manassas, VA 20110

Robert W.

Job Details: 07/12/2022

Replaced LH RC Door unit tested and is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21701

Bernard M.

Job Details: 07/12/2022

"Replaced both parts per previous tech, ran test 59 and icemaker harvested, ran test 45 and icemaker filled with water. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Richmond, VA 23229

Jerod R.

Job Details: 07/12/2022

tested unit found unit had bad door latch assm. replaced and tested unit is now fully functional and working as designed; used 1 W11307244 (latch) from stock

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/12/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Lorton, VA 22079

Tanner B.

Job Details: 07/12/2022

"Cc the unit cooling too much in ff section. the units leds out .. on the phone w/ MR to confim things , and cx didnt want me to work on unit .. pre id 12-W11484836 if we go back"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Montpelier, VA 23192

Eric F.

Job Details: 07/12/2022

Cx has a heating element that is not part of the recall. No work required.

We serviced a

JENN-AIR RANGE

Model JGRP430HM01

Near Arlington, VA 22205

Eric W.

Job Details: 07/12/2022

sr# 7734093565 cx complant of trubble with wifi phone will connest to unit and start cycle but if changed to convect unit will show unit is all ready heated called tec line spoke with them and wifi support no new updates for unit ordering new ui and controol; ordrng 1 W11492291 (ui) and 1 W11356591 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Germantown, MD 20874

Julian H.

Job Details: 07/12/2022

CX complaint about unit not advancing thru when only heat dry was selected inspected and found that unit had error F8e4 overflow tripped inspected tray on the bottom and found water put unit on test mode and couldnt find any water leaking found gasket missplaced a little back in position tested several times and working properly

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Falls Church, VA 22042

Eric W.

Job Details: 07/12/2022

"installed new control and still same problem inspected unit found thermal fus was bad replaced from van stock; ordrng 1 w10909685 (thermal fuse), used 1 w10909685 (thermal fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is not cooling well and no ice. inspected unit and found left side of freezer door not closing all the way. adjusted and is now closing but will be needing new bracket for return visit. ice maker has e5 error code. found freezer at 14 degrees and fridge at 43. with freezwer door staying open this will cause the temp issues. ordering rsails for return visit as well as bring back ice maker. put temps down and made sure freezer door was closing when i left to see if the lower temps will make ice. ice maker is calling and getting water just fine so should be temp related.; ordrng 1 W10625067 (bracket left) and 1 W10625068 (bracket right)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Falls Church, VA 22041

Emmanuel R.

Job Details: 07/12/2022

"Cs unit is not cooling, found the evap frozen over.defrosted unit. Thermistor reading 14degrees. Unit goes into diag and heater comes on but it doesnt do it on it own. Odering a control and harness. Also customer is complaining about blemishes all over both rc and fc doors and handles. unit still under the 30days comestic damage. Ordering both doors and handles stainless. Customer would like to have the control and harness repair done first since the doors will take longer for them to ship.; ordrng 1 W11546681 (harness) and 1 W11546609 (control) and 1 LW11156544 (dor-fip) and 1 WPW10257120 (handle) and 1 LW11025544 (dor-fip) and 1 WPW10257120 (handle) and 1 W11182143 (badge)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 07/12/2022

cx complaint unit making a loud noise during spin. inspected unit and confirmed. units belt was screeching on pulley. belt is stretched. informed cx she is technically OOW but she claims she has documents stating builder replaced these sept 2021. she will be emailing office asap the documents. please order W10721967 camW11239857 belt parts when we get info.; ordrng 1 W11239857 (belt) and 1 W10721967 (cam)

We serviced a

WHIRLPOOL DRYER

Model WED90HEFW1

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/12/2022

"installed control, thermistor, support rollers and idler. tested unit, sounds normal, no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Nokesville, VA 20181

Robert W.

Job Details: 07/12/2022

CX Complaint is the unit isnt making ICE. Inspected unit and found IM is getting power just not harvesting. Unit is cooling properly replaced IM and tested unit and now IM not getting 120V checked door switch and cycled power then checked harness and fuse is good pulled unit and found the Control not sending power to IM. Ordering Control; ordrng 1 W11399844 (Control)

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW1

Near Washington, DC 20017

Samuel R.

Job Details: 07/12/2022

cx advised they have extebded warranty and i have no info on that.advised cx to callextended warranty company to send info

We serviced a

WHIRLPOOL DISHWASHER

Model JDB4000AWS

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/12/2022

"cx complaint unit overfilling, found float stuck stopping the switch from activate and stop the unit from filling. corrected float and unit tests good. job complete 90 service call collected by cc"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 07/12/2022

replaced housing and cap same issue found filter bracket not holding housing in position pushing it all the way back causing filter not reach and being very difficult to turn also found a tear on rh side gasket nt caused by CX that can develop an air leak also cover for hinge not staying in position causing door to chime thinking that door is off position need parts; ordrng 1 W11189600 (bracket filter) and 1 W10895492 (cover rh hinge) and 1 W10917313 (gasket-dor)

We serviced a

N/A N/A

Model ARB2517CW

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/12/2022

Cx complaint is that the FC section was getting up to 40 degrees. Upon arrival I found that the FC section was reading at -6 degrees F per my thermocoupler. I found that the unit had a good frost pattern. I inspected the FC thermostat and found that the wire was not seated securely.. I was able to secure the harness and and the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Arrington, VA 22922

Kyle A.

Job Details: 07/12/2022

Cx complaint of unit not sealing and of a loose handle. Did confirm and adjusted freezer seal and tightened door hand and the unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Aydlett, NC 27916

Austin D.

Job Details: 07/12/2022

came out to replace the sump and pump. disassembled the unit as needed. rep;laced the sump and pump. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Baltimore, MD 21218

Shane M.

Job Details: 07/12/2022

cx complaint the unit isnt cooling proper. found evap frozen over again. steamed gun evap. sensor reading good. fan seems weak. cx has evap fan harness & another thermistor. will replaced on return as well. this will only leave cabient thermistor left. ordering control box w evap fan w blade.; ordrng 1 W11496873 (control box) and 1 WPW10359880 (evap fan) and 1 WP2169142 (blade)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Mineral, VA 23117

Eric F.

Job Details: 07/12/2022

"Confirmed cx complaint unit dispenser not dissolving detergent. Found dispenser assembley improperly set up. Properly configured assembley, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near Abingdon, MD 21009

Neil H.

Job Details: 07/12/2022

cx complaint the gasket has gap in fc door and gasket was coming out put back and heated the gaskets up and both fully sealing unit checked good.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Mount Holly Springs, PA 17065

Drew B.

Job Details: 07/12/2022

cx complaint that unit is not turning on and has the interior light that wont go off and not engaging the motor of the interlock to open door. i replaced the latch motor and now checks good full functions

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Richmond, VA 23238

Jerod R.

Job Details: 07/12/2022

tested unit found unit has intermitent damper function and control not sending signal to damper ordered needed parts to fix; ordrng 1 W11035836 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Glen Rock, PA 17327

Marc M.

Job Details: 07/12/2022

"cx complaint unit not cooling properly. inspected unit and found minimal dye presence anywhere on the unit. did locate a very small amount of dye on the filter dryer, but the accumulation looked more representative of the guages being disconnected than a leak in the system. checked pressures and found low side pressure of 6-8 inches in vacuum as well as high side pressure initially of 140-150 psi. however after running for several minutes unit would rise to 0 at the low side and 175 psi at the high side. also after less than 10 minutes of running the compressor will shut off entirely. reccomending replacment of compressor and filter drier. when disconnecting guages then found the compressor to discharge dark black oil.; ordrng 1 nitrogen (ask MA) and 1 vW11125124 (compressor) and 1 WPW10143759 (drier) and 1 W11507067 (evap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM1

Near Aldie, VA 20105

Carl R.

Job Details: 07/12/2022

Dishes don’t wash. Inspected unit and ran a normal cycle. Seen detergent at the bottom of the dishwasher. Door to dispenser is opening. Informed cx to put pods at the bottom of the tube. Water does enter the unit and spray armS. Unit working properly. Cx uses seventh gen detergent powder and liquid.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near ,

Taylor F.

Job Details: 07/12/2022

Cx complaint is wheels defective. Tested inspected and verifed complaint. Replaced the wheels and retainer from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Rockville, MD 20852

Julian H.

Job Details: 07/12/2022

CX complaint about pantry drawer ui wont turn on inspected and found that ui didn't have 13vdc to wire harness call TL states that issue most likely will be with harness ask me to check 13vdc to outside wires and connector no power replaced part from preid resume power and working

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Bowie, MD 20721

Dustin F.

Job Details: 07/12/2022

"CX complaint: rapid movement during spininspect unit, found suspension rod lose. reseated, calibrated and tested unit. everything works as intended."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/12/2022

"Replaced freezer handle, pantry right end cap, pantry lid and drawer frame (cx had all the parts). Found the 2 door gaskets broken, 2 left door bind broken and the freezer lower bin broken. Ordering 2 door gaskets W10830055 2 door bins WPW10212139 and a Fc lower been WPW10293682; ordrng 2 W10830055 (door gasket)s and 1 WPW10293682 (Fc lower bin) and 2 WPW10212139 (door bin)s"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bowie, MD 20721

Dustin F.

Job Details: 07/12/2022

cx complaint: Unit Blowing Air through the houseInspected unit and found/noted water dmg on walls of laundry room. Unpon futher inspection found Vent to dryer completely disconnected. advised CX to get vent inspected and reconnected to unit. install issue.

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/12/2022

cx has ext warranty he said so will call whirlpool and send us the call; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EBS3

Near Silver Spring, MD 20905

Justin S.

Job Details: 07/12/2022

replaced the sump and the control and ran the automatic test cycle with no error codes. the unit is now good

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Nottingham, MD 21236

Neil H.

Job Details: 07/12/2022

replaced the door unit checked good sealing good.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/12/2022

"Cx complaint no power.Found the unit with several screws removed, the back of the console removed and the console partially removed. The console was unresponsive. Confirmed 120V supplied to the control board and 4.9Vdc supplied to the console. Quoted repair. Cx declined repair and asked to leave the unit without reinstalling the parts he removed previously."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Cockeysville, MD 21030

Neil H.

Job Details: 07/12/2022

replacced the dishwasher tub unit tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near York, PA 17403

Marc M.

Job Details: 07/12/2022

while going to install parts removed the outter cover discovered that there was a ziptie from the manfucturing process stuck in the cooling fan blower. was able to take pics of the stray item and remove and test the unit. ran several 2-3 minute cycles with a mug of water inside and unit performed perfectly to spec. unit now checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Sparks, MD 21152

Neil H.

Job Details: 07/12/2022

"cx complaint rr not sparking when using that one but all the others used the rr one sparks new spark harness needed.167.29150 due on return; ordrng 1 W10868533 ( Harness, Main)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS09

Near Catonsville, MD 21228

Robert L.

Job Details: 07/12/2022

"installed magnetron and diode per previous, tested all oops ok, collected labor cx paid in full"

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Manassas, VA 20110

Robert W.

Job Details: 07/12/2022

Replaced door assembly and tested unit and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Woodstock, MD 21163

Robert L.

Job Details: 07/12/2022

"called ahead to verify complaint, cx has water coming out of house stand piipe and needs plumber, cx calimed in warranty but had no reciept on hand, cx to get plumber and reciept and if still needs service will call back"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/12/2022

"cx complant unit not making ice, filling up wtih water, confirmed complaint. inlet valve, bin sensor, recirc pump all check fine, unit with kink in drain hose causing bin to fill up with water, melt the ice that it create. removed kink from drain line, and unit now draining and operating properly. cx did mention that unit was just dumping into his crawl space with no plumping hook up, i advised professional plumber to remedy this issue that does not affect operation of unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Carlisle, PA 17013

Fred G.

Job Details: 07/12/2022

i was able to access unit and replace the right side RC door gasket. used a heat gun to heat up the gasket to form it to the body of the unit. asked about the noise issue and was told it was still there. i was able to hear it a little and sound like small pop sounds. pulled unit out to find large build up of dust and hari on condensor and condensor fan. after removing all dirt i did not hear the noise. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2022

"CX complaint: unit leaking. Tested and verified complaint. I found water dripping off the frontr lock for pump and motor mounting. I replaced pump and motor, tested unit and still leaking. Leak must be coming from under the front element mount inside tub. Ordering tub and 2 count.. I asked CX to contact us when it arrives. Cannot reschedule due to direct to CX shipping.; ordrng 1 WPW10681506 (tub-dishwr)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Aydlett, NC 27916

Austin D.

Job Details: 07/12/2022

cx complaint the unit is not making any noises. checked the unit and found a faulty speaker. repalced the ui and then tested the speaker. speaker is working now. tested the oven by heating the unit to 350 degrees. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Fairfax, VA 22032

Christian C.

Job Details: 07/12/2022

Installed switch and tested burners. All are heating and cycling. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Damascus, MD 20872

Brian R.

Job Details: 07/12/2022

cx complaint is unit does not sound like it runs or cleans as things are always dirty.tested unit. unit fills and you can hear motor kick on and spray arms do not move. found codes FAE2 wax fan F7E1 wash motor failure F8E4 float switch open. unit also has not had element updated. and also found cover on console starting to come off as well. parts are needed as soon as all parts are in office will schedule.; ordrng 1 W11416363 (sump and motor) and 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11537778 (Element) and 1 W11545764 (Float Switch) and 1 W11413963 (Console Black)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fairfax, VA 22031

Christian C.

Job Details: 07/12/2022

Installed evap motor. Motor now running. Did not recieve leds will use on return visit.; schdld next appmnt for 7/21 THU !

We serviced a

KITCHENAID HOOD

Model UXT4236ADS2

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

builder said unit was installed and lights work but fan wont come on. home is new and not lived in yet. took cover off and removed plug to fan to check powewr. nothing to fan and turned switch on and nothing to fan again. checked over unit and dont see a number for the small board just the switch and no pointers or anything on this unit. will order new switch. as soon as part is in office will schedule.; ordrng 1 WPW10395126 (Fan Switch)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS05

Near Leesburg, VA 20175

Ezra M.

Job Details: 07/12/2022

"no operation. cust states thatwhen breaker reset, display comes on for a short time, then goes dead. breaker to unit off upon arrival. checked connections in junction box, saw no issues. turned on breaker, checked errors - none stored. started bake cycle on upper oven, heating normally. tested lower oven, heating normally. ordering controls and console.; ordrng 1 W11087449 (console) and 1 W11179310 (cntrl-elec) and 1 W10801665 (control without power)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS04

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/12/2022

Cx complaint is still leaking and freezing in the freezer. inspected and verified complaint. unit is not level and leaning forward a full bubble. unit also had clogged drain line. cx also states there is hardly any water coming out of the dispenser. cleared ice and clogged drain tube. made sure unit was completely level. checked filter and when filter is out water pressure is good at the dispenser. prior tech had suggested a new filter which the cx installed and still had the issue. ordering filter housing to correct the problem. rescheduled for 7/20/22 am requested.; ordrng 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near York, PA 17402

Sal R.

Job Details: 07/12/2022

"Per the previouse tech, I was able to access and replace both the valve and control board. I then recalibrated and ran a auto test. UNit test good."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit sparks when operating. Inspected inside unit and found marks above the clips which hold metal rack. The metal rack is making contact with sides creating the spark. Contacted WP safety and documented findings, and instructed cx to ensure rack is centered when in use. Cx didn't have POP available,but informed me he has extended warraty through Home Depot. WP safety covered trip with Policy 7"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King George, VA 22485

Thomas B.

Job Details: 07/12/2022

Arrived at cx home knocked rang bell no answer office called cx cx states unit was replaced last week no service needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/12/2022

Cx complaint is wires broken at the bottom of the FC door causing the IM to not make ice. Tested inspected and verifed complaint. Found at least 4 wires t be defective. Can not make repair due to the wires being broken right where they come out of the door. Quoted cx for a new door W11390104. Saved quote. Cx is going to call whirlpool to see if they can help in any way. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, VA 20181

Robert W.

Job Details: 07/12/2022

"CX Complaint is the unit is making noise and not spinning. Inspected unit and found error code F7E1 control cant see basket speed, Put unit in dia and ran tach test and its working properly ran manual diag and tested shfter in spin and agitate and its getting properly power when spin was seleted i can hear just the agitater spin pulled basket and found the hub teeth are gone so basket cant spin. Ordering Hub to fix issue; ordrng 1 W10528947 (Hub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/12/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM not cycling (getting stuck half way). Replaced the IM from VS and IM did the same thing. Had no condinuity through the dark brown wire (sensor wire) from the top of the door to the bottom of the door. Ordering left door. Also ordering IM to replace VS and another IM for the new door. IM is stuck in the twisted position and will be deformed by the time we return. Cx is going to open the door and inspect it for damage when they receive it. Cannot reschedule at this time.; ordrng 1 W11390104 (door fip) and 2 W10873791 (icemaker)s, used 1 W10873791 (icemaker) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clarksburg, MD 20871

Ricky E.

Job Details: 07/12/2022

"customer stated that the timer wasnt moving during cycles.. verified issue and fnd power to the timer motor, but not advancment from the timer... replaced the timer, unit cks ok.."

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