Service History 1027 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Lucas R.

Job Details: 07/12/2022

"cx complaint no operation, checked unit found powr cord burnt, checked outlet found outlet burnt up, screws inside of outlet box, advised cx to contact electrician, and replace cord, unable to test without power, advised cx if problems persist to call back. also found door hard to close, adjusted strike with pliers, door opening and closing as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Gaithersburg, MD 20878

Andrew H.

Job Details: 07/12/2022

Customer complaint is the units making it loud sound. Customer service showed me video of the sound. Unit is making ice and has a full bin of ice temperatures are within spec. I ran both fans for the refrigerator and freezer. Could not hear the sound of this test I went to test five for compressor test on 03 for maximum speed and the customer stated that that is the sound that it's making. I found the sound coming from the compressor I went to compressor check the lines found that the sound is coming from internally in the compressor and the compressor is extremely hot this is due to insufficient compressor. Unit will need compressor replaced. I called the office and scheduled with LW for Friday 7/15.; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Manassas, VA 20112

Robert W.

Job Details: 07/12/2022

Replace rack adjuster and tested unit unit is working properly.

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Hershey, PA 17033

Justin L.

Job Details: 07/12/2022

"Cx complaint that the knob keeps falling off. Was able to access unit and found knob had cracked and inserts had come out causing it to not stay on manifold. Quoted cx for part, tax, and shipping and collected full amount they installed knob no further work needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM6

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/12/2022

"CX complaint water drippin out from Fc door.Inspected unit, found clogged drain. Unit needs drain tube kit per sp W10632338E. Marked pre id (not yet received) drain tube kit to be used on return. Part covered by S38253 Duck Bill. Collected $120 with check # 3092, balance due $125. Return visit 7/19/22"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Cherry Run, WV 25427

Danny R.

Job Details: 07/12/2022

cx stated unit is tripping braker . i found no codes passed diag and no unusal thing going on it only trips under load but unit motor geart case checks ok house has gfic braker at braker box this will cuase unit to terip under amp draw incress ie when it spins cx stated thats the onlt time it happend gfic braker is bad or going weak unit checksok nothimng wrong house power issues

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

cx complaint is temps are always all over and wont feel like they should and things dont cook right and not right. no codes on either side. heated both ovens to 350 to test range. unpper oven tested 275 and lower checked at 295. control checked at 324 upper and 340 lower. all elements amd lights and fans check. advised cx to replace both sensors first and calibrat and go from there and units O-O-W and shes not to happy with this unit either. they just moved in a new home not to long ago. advised her of what parts are needed and maybe controls if sensors dont correct and she wants to call whirlpool on this unit as well. quote given. ; ordrng 2 W10859573 (Sensor 120.74)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 07/12/2022

Customers complaint is the lights are not working inside the unit I replaced refrigerator LED module. Late did not turn on but was very dim I connected the freezer light bulb and the refrigerator light turned on for a quick second and then turned off this is due to the freezer light shorted out. I advise customer of this. customer understands that both lights have to be replaced at the same time. I quoted customer for replacing freezer light and reordering the refrigerator light. Total came to $72.24 customer paid for remainder balance with credit card. Customer would like us to come out on 7/15 after 11:00 a.m. if possible. Reordering refrigerator LED and ordering freezer LED. Both in stock at troubles; ordrng 1 WPW10515057 (Fz led) and 1 WPW10515058 (RC led reorder)

We serviced a

MAYTAG WASHER

Model MVWB880BWO

Near Suffolk, VA 23438

Anthony D.

Job Details: 07/12/2022

cx complaint water flowing into unit when unit is off checked unit found cold water valve stuck open replaced vavle tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Grasonville, MD 21638

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit leaking. replaced parts per prior diag. tested u it, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hanover, MD 21076

Andrew H.

Job Details: 07/12/2022

"Customer complaint is the units making a popping sound. Customer showed me a recording of the sound I found that's from refrigerant passing through the lines and the cabinet and rattling when purging. I reclaimed all the refrigerant replace coupler dryer and filled unit to 2 oz of r600a units now working properly; used 1 W11506635 (Coupler), 1 W10143759 (Drier), and 1 R600a (R600a) from stock"

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Delmar, MD 21875

Michael E.

Job Details: 07/12/2022

"CX complaint: not spinning water out of clothes. Tested and verified complaint. F13 error code for door lock. Replaced door latch, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DRYER

Model MED5700TQ0

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/12/2022

"replaced door switch, tested, unit working as designed. left old part with cx."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near La Plata, MD 20646

Robert A.

Job Details: 07/12/2022

Cx complaint that the bezel is upside down and the RF switch axle is crooked. I inspected the unit and confirmed the complaint. I correctly positioned the bezel and quoted the cx for a new RF switch. The RF switch works fine it just sits angled to the left a little more than the others. I'm ordering the part for the return visit.; ordrng 1 W10917724 (RF switch 81.79)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

cx complaint is unnit not closing proeprly when one door closes the other pops open theres a service pointer for this sp W10670862... requires new door stoppers however the job was set up improper unable to verifiy warranty becuase a bunch of different dates and cx does not have actual closing papers. because they actually had the house built themselves it isnt a house that they found and moved in so they will call KA and have entitlements updated; ordrng 2 2316758 (bracket)s

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2022

"CX complaint: oven not lighting. Tested and verified complaint. When i turned on oven, it did not light and i was getting a very heavy click from the spark module itself. Spark module was connected properly. Ordering spark module W11162730 and marking ignitor for return visit just in case. Scheduled next visit for 7/19 any time; ordrng 1 W11162730 (spark module)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Sparrows Point, MD 21219

Milton J.

Job Details: 07/12/2022

CX complaint unit not completing cycles. Checked for errors and a F7E1(Basket Speed Fault) code was stored. Manually spun and can hear the bearings in the gearcase are shot. Ordering new Gearcase.**2Count for Gearcase.** -MJrob; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, MD 21921

Alexander W.

Job Details: 07/12/2022

"Cx stated F3E3 error code tested inspected and verified cx complaint installed parts per previous diag and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Essex, MD 21221

Milton J.

Job Details: 07/12/2022

CX complaint unit banging badly during most cycles. Inspected and found suspension is worn and bouncing like a basketball. Ordering new Suspension Kit. -MJrob; ordrng 1 W10780048 (Suspension Kit)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Bear, DE 19701

Alexander W.

Job Details: 07/12/2022

"Cx stated unit not turning on at all inspected tested and verified cx complaint. Found unit test mode on test 11 control is sending proper voltage to lid lock but lid lock unresponsive. Gave cx qoute for new lid lock cx accepted installed new lid lock from VS and tested unit. CX paid in full by check. Unit is now operating as designed job is complete. ; ordrng 1 W10810403 (Lid lock), used 1 W10810403 (Lid lock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fairfax, VA 22033

Richard B.

Job Details: 07/12/2022

"CX complant. Lights stay illuminated on fridge. Prior diagnosis found control panel lights dont go out. Installed new control panel and set to CX preferences, Job completed, RB."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near New Castle, DE 19720

Alexander W.

Job Details: 07/12/2022

Cx stated door hinges snapped and door wont stay shut. Tested inspected and verified cx complaint found hinge for FC defective and screws are defective ordering FC hinge and 10 screws just in case. Cannot reached at this time due to SO part. ; ordrng 10 WPW10308751 (Screw)s and 1 W10901052 (Hinge FC)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

cx complaint is dispenser wont close inpsected unit and found the spring in dispenser door is broken i replaced dispenser tested it unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near ,

Danny R.

Job Details: 07/12/2022

installed parts checksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/12/2022

"cx complaint unit displaying f2e2 and moisture build. cleared code, ran test cycle and timed dry. unit has ok air flow called techline spoke with Robert SR#7734084498 was advised to oreder vent test kit to deteremine if unit has proper airflow. ordering kit to complete diagnosis.; ordrng 1 W11224254 (test kit)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC0

Near Martinsburg, WV 25404

Danny R.

Job Details: 07/12/2022

imnstalled partsn c hecksok

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Finksburg, MD 21048

Keith H.

Job Details: 07/12/2022

under entitlements unit isnt covered. i called trade care and cx called cx service and we were both told they have to contact store for repairs whpl isnt honoring warranty

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Martinsburg, WV 25401

Danny R.

Job Details: 07/12/2022

inmstalled compressor and pumpoed down held negitive pressure then a filled unit and lots of gas came out of the condensor there is a huge roten part of the pipe and after looking at it it came apart called tech line unit is nin repairable sr7734089102 8002531301; ordrng 1 W10865728 (condesor) and 1 W11575001 (3way vavle) and 1 W11291123 (fresh eveap)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Fairfax, VA 22033

Richard B.

Job Details: 07/12/2022

"CX complant. Ic maker making thin sheets . Inspected unit and found ice maker in middle of harvest cycle. Sheet on cutting grid very thin, Measured resistance of cyutting grid and its good , Voltage getting to grid, and grid is cutting cubes. . Found unit times out with resivoir partialy full , stopps cooling on evap plate and releases a thin sheet. Will need sealed system work. Corodded evap lines. CX paying 120 service call, RB; ordrng 1 WPW10218037 (evap plate 354.96) and 1 wpw10628605 (compressor 537.23) and 1 w11506635 (stub 20.50)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Martinsburg, WV 25405

Danny R.

Job Details: 07/12/2022

was supose to be a aig contract

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42DWW02

Near Potomac, MD 20854

Julian H.

Job Details: 07/12/2022

CX complaint about unit keep frosting after another company replaced defrost timer and thermostat bypass timer to defrost giving 116vac constant to heater heater had 24ko resistance started to melt frost build up called TL Austin ask him cause of timer not advancing to defrost ask me about jumper found it on pos 1black wire TL states jumper was located on the wrong prongswitch jumper to connector 2 pink wire close jumper opened too wide SR# 7734090063 left quote to CX just in case to replace timer; ordrng 1 W10822278 (timer-def)

We serviced a

MAYTAG WASHER

Model MVW6200KWO

Near Summit Point, WV 25446

Danny R.

Job Details: 07/12/2022

installed parts checksok returned control core today that was left bewhind last call

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Sykesville, MD 21784

Keith H.

Job Details: 07/12/2022

cx complaint is no ice inspected unit and found the icemaker has stopped midcycle also found the supply lines at compressor frosted up looks to be overcharged will need ss tech to address; ordrng 1 W11557001 (icemaker)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/12/2022

unit will need toiuuch pad it has failed cx will think over repair and called wp

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW05

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/12/2022

"CX complaint temp too warm in the Rc and condensation inside.Temp check with thermocouple showed 1F in the Fc and 43 in the Rc (cx left Rc doors open before checking temperature). Evap fan running, compressor and cond fan running ok, cold air coming trough the damper and no signs of moisture inside the Rc. Unable to replicate any issue. Collected"

We serviced a

ADMIRAL WASHER

Model ATW4676BQ1

Near Washington, DC 20024

Ricardo S.

Job Details: 07/12/2022

"Cx complains that the unit keep shutting off, i ran diagnostic test mode, no error codes .. the unti works fine in test mode, the unit works fine in test mode then i ran normal cycle with some towels and works for couple minutes then the whole unit turn off, all connections cks ok.. main board receives 120vac, faulty board, also the towel get stuck in the agitator .. order parts; ordrng 1 WP63235 (agitator) and 1 W10671334 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KDRS505XSS04

Near Suffolk, VA 23437

Anthony D.

Job Details: 07/12/2022

replaced front left and right oriface holder tested burner still not working properly called techline spoke to anthony SR#7734091484 was advised to replace manifold assembly quoted cx $229.80 for parts cx agreed and paid in full; ordrng 1 WPW10204705 (manifold)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Frederick, MD 21702

Brian R.

Job Details: 07/12/2022

came out and replaced parts. went over entire unit to make sure everything was in place and tight and where it should be and wire were ran right and secure where needed to be. put unit back and made sure gap on both sides was even and unit was secure. heated and wet towel multiple times on fifferent settings as well. advised cx at this time all noises from unit are from fans running and mag and trans working as they should and this is how the unit is to be. cant get unit to sound like the sound she had in her recording but its almost a match with.units normal sounds. tested and ran unit down and back in place a lot of times. advised cx to just use unit and it runs and heats great.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Gloucester, VA 23061

Justin W.

Job Details: 07/12/2022

cx complaint unit not working. arrived to find lbu wire disconnected from drain pump. drain pump ohmed out good. repaired wire and reseated connector to pump. confirmed connections good on control and power going to control is correct at 120vac. components check good. tested unit unit completed diagnostics. installed all screws and put unit in original position went to test again to find unit non responsive. unplugged to reset board and tested unit started working. called techline and spoke to Chris.unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Wolf, PA 17347

Sal R.

Job Details: 07/12/2022

I was able to access and replace the control board. I then ran a recalibration and a auto test. Unit test good.

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS3

Near Gloucester, VA 23061

Justin W.

Job Details: 07/12/2022

"cx complaint no barrier rail present. confirmed part not functioning properly ordering part due to inability to fix issue without replacing.; ordrng 2 W11594227 (Barrier Rail, Rubber (left & Right))s"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Goldsboro, PA 17319

Sal R.

Job Details: 07/12/2022

"CX complaint was that the left hand rail broke. I was able to access and replace the rail .Unit test good. CX is paid in full."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/12/2022

Cx complaint is that the unit is not making ice and will not dispense water. Upon arrival I found that the water supply was not turned on. Cx attempted to turn on and found a leak. Cx will need a plumber to fix the supply line issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Quinton, VA 23141

Gill G.

Job Details: 07/12/2022

cx complaint: unit is not producing ice. found ice maker in off position and mold without water. turned ice maker on and pushed reset button to cyle. mold is now filled with water. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Laurel, MD 20707

Justin S.

Job Details: 07/12/2022

j6-3 to j6-6 is not shorted. replaced the latch and rant the automatic test cycle. the unit completed the test cycle without any problems. started a normal cycle and the unit is sensing while locked and starts filling without unlocking. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Quinton, VA 23141

Gill G.

Job Details: 07/12/2022

cx complaint: unit is not drying dishes and not using rinse aid. found unit not dispensing rinse aid. replaced dispenser. ran diagnostic test cycle and found unit is fully fuinctional and working as designed.; used 1 WPW10671905 (detergent dispenser) from stock

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS1

Near Gloucester, VA 23061

Justin W.

Job Details: 07/12/2022

We serviced a

WHIRLPOOL OVEN

Model KOSE507ESS

Near Dunkirk, MD 20754

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is sparking from under it. inspected unit and pulled drawer out from under unit and found the supply wire to the junction box was pinched behind unit and arching. pulled unit out slightly enough to put electrical tape over bare wires so its not as much of a hazard and turned unit off at breaker as well. informed cx they need an electrician out to fix this issue. unit itself is still working good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Clifton, VA 20124

Robert W.

Job Details: 07/12/2022

CX Complaint is when they dispense water its leaking. Inspected unit and pulled upp RC cover and toggled on dispenser and found the reservoir has a crack in in so its leaking when pressure is up. Ordering Reservoir.; ordrng 1 W11168758 (Reservoir)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Goochland, VA 23063

Jerod R.

Job Details: 07/12/2022

"tested unit found unti had leak from dispenser which caused floor damage , air is getting into the line allowing it to drip from dispenser, found bur on line to dispenser allowing air to get in line , removed piece with bur , set to test and will return this afternoon"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Gaithersburg, MD 20878

Ricky E.

Job Details: 07/12/2022

"W11434044.... customer stated that the unit was leaking from the left side.. fnd door gasket not sealing against the door... reset gasket, unit cks ok... if issue comes back, the unit will need the door gasket"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM03

Near Washington, DC 20011

Samuel R.

Job Details: 07/12/2022

cx complaint unit light is not working.inspected unit and found freeer led out.also found uit to not be cooling properly.found evap frozen.unit will need evap harness with bi metsl and led module.advised cx to turn uniti off to help with defrost process W11545823 7 tribles W11520324 special order; ordrng 1 W11520324 (led module) and 1 W11545823 (evap harness)

We serviced a

MAYTAG REFRIGERATOR

Model WRX735SDHZ01

Near Newport News, VA 23606

Lucas R.

Job Details: 07/12/2022

"replaced compressor and drier, vacuumed to -30'hg, verrified pressure hold for 20 min. charged, verrified low pressure at 1 psi, unit working as designed."

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Germantown, MD 20876

Ricky E.

Job Details: 07/12/2022

"customer stated that the unit was generating a sound during bake.. fnd no errors store, and tested unit to 350, 400 and 425. the unit made no abnormal noise and came to temp with no issues... unit cks ok..."

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ02

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/12/2022

Cx complaint unit is not working properly inspected unit removed and replaced the drier and coupler checked over all joints all good no leaks filled with 5.5oz tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/12/2022

"Confirmed cx complaint unit not cooling. Found inline power to compressor start device unseated, reseated device, tested unit, unit working as designed."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Rockville, MD 20854

Julian H.

Job Details: 07/12/2022

CX complaint about that sometimes unit will spark only but gas will not come out tested several times and working but then after several tries issue showed tap regulator and gas flowed again problem with regulator; ordrng 1 W11106948 (regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Stephens City, VA 22655

Daniel J.

Job Details: 07/12/2022

unit not cooling compressor clicks on and off with noise in the middle before shuting down every few mins replaced start device tested windings ordering compressor with lorking rings and uv dryer with process stub; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dryer)

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS3

Near Gloucester, VA 23061

Justin W.

Job Details: 07/12/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Baltimore, MD 21215

Shane M.

Job Details: 07/12/2022

"return with ALL parts. found FZ completely frozen over SOLID sdpics! also found rails are defective, not snapping back & shaft to keep both rails together broken. i also found when removed thick off ice from front cover, damage the front covers. ordering rails with clip, ordering evap cover fan cover thermistor cover. UNIT NEEDS TO BE SHUT OFF MANUALLY 24HRS BEFORE RETURNING BACK FOR DEFROSTING PURPOSES. cx needs a call phone to remind her to shut cooling off to unit before service call. this VERY IMPORTANT!!!!!! fz evap is solid solid solid ice. 24hr shut off needed. or 3hrs of labor!!!! 2 hrs for defrosting ALONE.; ordrng 1 W11282987 (evap cover) and 1 W10871842 (grill) and 1 W10405166 (cover) and 1 WP67006337 (blade) and 1 W10625068 (rail) and 1 W10625067 (rail) and 1 W10852685 (clip)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Lancaster, PA 17602

Justin L.

Job Details: 07/12/2022

Cx complaint unit not finishing cycle after first time using. Was able to access unit and found that the punch at the disposal was still in not allowing unit to drain. Removed and tested unit now operates as designed no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Middle River, MD 21220

Milton J.

Job Details: 07/12/2022

CX complaint unit not cooling. Inspected and found evap froze over. Thawed evap and found the brown wire of the defrost element connector had pulled out of the connector. Inserted wire and taped in hopes of it holds unit return. Ordering new Evap Harness. -MJrob; ordrng 1 W11581973 (Evap Harness)

We serviced a

WHIRLPOOL DRYER

Model WED94HEAW1

Near Reston, VA 20191

Richard B.

Job Details: 07/12/2022

"CX complant. Dryer not drying, Inspected unit and CX stated unit dryed for a half hour and things were still damp. Found dryer setting was on casual setting low heat, CX trying to dry jeans. Advised CX which setting to use for jeans, Timed dry and or bulky or heavy duty , Something with hotter and more lengthy heating settings. Ran dryer and outside vent is clear . checked voltage at terminal block and 124 and 124 volts with 248 across the poles, Unit is heating and while i was there we dryed a load of clothes . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/12/2022

tested unit found unit needed washer on lower hinge replaced washer and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leesburg, VA 20176

Ezra M.

Job Details: 07/12/2022

"no cool. compressor not running on arrival, started to run, then start relay clicked off. compressor hot (131 degrees) to the touch. no frost pattern. with unit unplugged equalized pressures reading 38 psi. compressor siezed up. ordering compressor and dryer, will use nitrogen on return visit.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer) and 1 W11504433 (6/4 Nr Ms 00 (heat Loop To Drier)) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11506635 (coupler) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Middle River, MD 21220

Milton J.

Job Details: 07/12/2022

"Comoplaint oven door broken. Inspected and found the mount on the trim vent that holds the inner and outer door together snapped off and screw is seized up. Ordering new Trim Vent, Handle Screw and Handle. -MJrob; ordrng 1 W11205076 (Trim Vent) and 1 WPW10317886 (Handle Screw) and 1 WPW10618239 (Handle)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 07/12/2022

Cx complaint is that the unit is leaving a residue and not cleaning the dishes. Upon arrival I found no error codes. I also ran the diag test and the sump is functioning correctly and the heating element is working. I am ordering the OWI sensor. I was able to set the return for Fiday 7/15 AM preference.; ordrng 1 W11084121 (OWI Sensor)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21704

Brian R.

Job Details: 07/12/2022

cx complaint is light would stay on and wont shut off or changed and then burnt out. tested unit to find bad relay.will order parts needed and office will schedule.; ordrng 1 W11342846 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/12/2022

cx complaint rc too cold found the thermistor area was warm top shelf had items that are tall and shelf high which is blocking the air from damper to make it to hit sensor to properly know temp so unit running because it thinking it warmer causing freezing cx will switch shelf to left side so sensor on right can properly get the air to go over to know temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, VA 23223

Chris B.

Job Details: 07/12/2022

replaced ice maker ice maker seporater and thermsiter tested unit working as desighned IM fills as should and fc temp was at 1 degree

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Damascus, MD 20872

Ricky E.

Job Details: 07/12/2022

"ck fnd units ff door not sealing.. resealed door with heat and instructed the customer to wait 4-5 hours before opening, unit vks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Warrenton, VA 20186

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is making a thumping noise. I then checked the Damper Control. No noise coming from the Damper Control. ( Cx states it's like a click / knocking noise.) Ran Service Diagnostics on the unit. Ran Compressor Test. No noise took the unit out of Service Test. Let the unit run for 1 hour no noise. Can't replicate the noise. Cx will need to make a video.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Clarksburg, MD 20871

Ricky E.

Job Details: 07/12/2022

ck fnd units drain is clogged from prior service.. the customer is shutting the unit off for 4 days to melt whats in the drain.. unit is cooling and functioning as designed...

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Washer has Wet Clothes at the end of the cycle. Ran Service Diagnostics on the unit. 8:88 = No Error Codes. ( Asked the cx what are they using for soap. Cx is using Pods. Advised that the cx tries to use liquid soap with the Load & Go option. Explained everything to the cx. Referred the cx to read Use and Care Guide to change the concentration Level of soap for Load & Go. Advised the cx to not go past 4x. Started a Normal Cycle with no clothes. Tub still has suds. Showed the cx this. Cx states they will change the soap. Leveled the unit. Unit isn't moving. Unit is working as Designed. ( This is a Use & Care Call. Advised to the cx that they only get one of these calls.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

repalced console and housing tested it unti is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/12/2022

cx complaint of unit leaking water from unit founf that the hearting element broke apart and melt a hole through causeing unit to leaki water called techline spoke with Robert about unit with hole in it powSR#7734085890; ordrng 1 W10909756 (Tub Assembly) and 1 W10518394 (Dishwasher Heating Element) and 2 labors

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Port Tobacco, MD 20677

Shawn D.

Job Details: 07/12/2022

replaced ui and control and tested unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHV08

Near South Mills, NC 27976

Austin D.

Job Details: 07/12/2022

came out to replace the seperator. was able to get it replaced but then the screw to put the covers on stripped out. therefore the unit will need another seperator. reordering seperator. parts on order.; ordrng 1 w11423787 (seperator)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Centreville, VA 20121

Carl R.

Job Details: 07/12/2022

" Not Cooling - Both Sections - Side by Side Refrigerator. Opened freezer door and seen frost on back wall. Can hear freezer fan blowing on freezer side.Removed racks and checked return vent for clearance of ice. No ice blocking return vent. Put unit in defrost to see if heater element, element is turning on is working properly. Heater element is working properly. Used steamer ti remove frost from freezer wall to access evap. Removed wall and cleared frost and ice from freezer evaporator. Changed out original thermistor on evap. Installed new thermistor, and returned wall, and shelves. Unit working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Centreville, VA 20120

Carl R.

Job Details: 07/12/2022

All Cycle And Option Lights flashing - Dishwasher dishwasher had a f8e4 for water overfill. Drain tube is a low loop. Informed cx that unit needs a high loop so that it will not back fill. Removed unit from underneath counter and removed screws and 2 fasteners. Removed original heater element and installed new heater element. Installed 2 plastic fasteners. Turned unit on and ran a service test. No leaks. Replaced heater element under S17304. Special Project. Unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Frederick, MD 21704

Brian R.

Job Details: 07/12/2022

cx complaint is unit was not making ice and then said last night it made some and uni8t just went into harvest and dumpped ice and filled and he said some lights are out now as well. took temp readings first of 9 in freezer 41 in FF 23 through ice maker and fan not hitting high speed. found freezer light out as well as 1st light under ice maker. mold did fill. ran tests and checked over unit. all temps up some. evap clear but did find the start of frost and ice on air cover in freezer. cx said it didnt matter on temp setting on UI as unit cooled the same. took temps back some to try and comp difference as well as changed defrost to 2. will order parts and check unit again after adjustments and replace whats needed. as soon as approval and parts are in office will schedule.; ordrng 1 W11224256 (Control) and 1 W11405309 (UI Black) and 1 W11462342 (Light Module) and 1 W10695459 (Light Module) and 1 W10316760 (Temperature Sensor)

We serviced a

WHIRLPOOL OVEN

Model WFC150M0EB2

Near Richmond, VA 23222

Chris B.

Job Details: 07/12/2022

cx complaint unit will state f1e0 and not work inspected unit confirmed complaint found f1e0 stored internal board failure unit will need control and 4 infinate switches; ordrng 1 W11122555 (black control) and 2 WP3148953 (switch)s and 2 WP3149404 (switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/12/2022

"cx compaint that freezer is freezing over and led is not working. confirmed complaint, led switch frozen into OFF position due to weak slides, freezer drawer intermittently not shutting properly causing frosting condition, in turn freezing over the guides,spring assembly, and slider even more exascberating the problem. Unit now sealing properly. fan working, no temperature issue. ice working. water working. leonardar@gwu.edu"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mechanicsville, VA 23116

Gill G.

Job Details: 07/12/2022

cx complaint: unit fresh food door gasket is squeaking and coming out of the door and temp is too warm. tested fresh food temp at 42 degrees. found doot gasket coming out of door on upper left side. door appears to be bowed out on left side. ordered fresh food door with door gasket.; ordrng 1 LW10599404 (dor-fip white)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, MD 21209

Shane M.

Job Details: 07/12/2022

"cx complaint the unit still leaking from left corner. started a cycle. coulnt locate leak. took left door hinge off found no signs of leaks. watch unit closer. found leaking from top left corner of door.. door seal is folded on the corner, SP S17304 for heater element. element was never changed. gave a quote for the repairs, $273.40 advised cx to contact maybe/wpl on coverage of repairs since element needs to be changed. cx paid svc by card. ordering element. once approved order door seal W11483553. MANDATORY ON RETURN VISIT.; ordrng 1 W11537778 (element)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near Indian Head, MD 20640

Shawn D.

Job Details: 07/12/2022

cx complaint door gasket is falling off top and bottom is missing. inspected unit confimred gasket falling off due to locking on gasket not working. grabbed new gasket insstalled it and is locking in place good. infomred her this model does not come with lower part of gasket so thats normal and understands. unit is good

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ

Near Linden, VA 22642

Daniel J.

Job Details: 07/12/2022

f1 e0 error code being displayed internal error in control replaced preheated to 350 temps reached in oven confirmed with thermalcoupler

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/12/2022

"replaced gearcase, drive pulley and belt. calibrated and tested unit. checked for leaks. unit is working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEP01

Near Accokeek, MD 20607

Shawn D.

Job Details: 07/12/2022

cx complaint unit is leaking from front right side. inspected unit and found puddle of water in the back on right side. cx pulled fridge out and i can hear water supply line leaking. found where leak is and had cx cut water off. cut out hole in line put a fitting in and turned water back on and no more leaks. informed cx if ever leak again in future to call plumber to keep line changed due to coming out of floor and fridge can role over. collected payment unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Perry Hall, MD 21128

Milton J.

Job Details: 07/12/2022

Cx complaint light flickering in RC. Inspected and found the RC door switch was not holding good connection and would cause the RC light to flicker when touched just a little. Installed new RC Door Switch. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ashburn, VA 20147

Ezra M.

Job Details: 07/12/2022

"rc no cool, fc low cool. evap covered by an excessive amount of frost. verified defrost working. unit not defrosting long enough. also advised customer that unit is overfilled, restricting airflow which can lead to this issue, and is in a garage that is not temp regulated. ordering control and evap harness.; ordrng 1 W11546690 (control box) and 1 W11546681 (evap harness)"

We serviced a

WHIRLPOOL WASHER

Model MVWB850YG1

Near Richmond, VA 23233

Jerod R.

Job Details: 07/12/2022

customer stated they had canceeled cause they had decided to get a new washer

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chester Gap, VA 22623

Daniel J.

Job Details: 07/12/2022

replaced rotor and gear case on last vist found grease and vertical movement in gear case and error for stuck rotor replaced calibrated and ran diag cycle no errors present after testing and confirmed spinning

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Rockville, MD 20851

Julian H.

Job Details: 07/12/2022

replaced door latch erased errors tested and working lots of suds recommend CX to ran a clean washer cycle b4 resume operation

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Saint Leonard, MD 20685

Robert A.

Job Details: 07/12/2022

Cx complaint that the unit's RF burner is not lighting. I inspected the unit and confirmed the complaint. I found that all the other burner work fine. I removed the burner head and noticed the burner head layer were too tight against eachother not allow the gas to pass through. I slightly loosened the burner heads from eachother and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gloucester, VA 23061

Justin W.

Job Details: 07/12/2022

"prior to replacing heater checked for error codes. found f8e2, fae2,, f9e1. notified cx of use and care guide installation instructions for drain line. cx to address drain line install prior to calling us out if unit is not functioning properly. replaced heater and tested unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying Clothes. Ran Service Diagnostics on the unit. 8:88 = No Error Codes.( Asked the cx what cycle are they using. Cx is using Normal Cycle. Advised to the cx that Normal is Eco cycle. Cx does state when using Time Dry the clothes are Drying. Advised that the cx use the Time Dry option because it is constant heat on this cycle.) Tested the unit. Unit is Heating. Unit is working as Designed. Advised to the cx that this is there only Use & Care Call. Advised that the cx reads the Use and Care Guide. Also advised that the cx gets the vents cleaned because the Lid to the Dryer is getting hot.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Haymarket, VA 20169

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Refrigerator Door Handle is loose and will not tighten. Checked the Door Handle. Found that the mounting screws are not completely hitting the Freezer Door. Fixed the mounting Screws on the Freezer Door. Cx then stated the the Refrigerator Door isn't Sealing. Checked the right Refrigerator Door. Found that the Door isn't Sealing. Used Heat Gun. Door is now Sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH54521JZ00

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/12/2022

"cx complaint door and cabinet and dented, verified complaint, door, frame and cabinet and defective, ordering door and cabinet to complete repair.; ordrng 1 W11371547 (door) and 1 W11446919 (cabinet)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Midlothian, VA 23112

John P.

Job Details: 07/12/2022

"Removed refrigerant vacuumed charged unit. Prior to installing gaskets and mullion found new mullion separated, reordering mullion. Unit no longer making loud noise ; ordrng 1 WP12722803AP (Mullion)"

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