Service History 1026 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Bel Air, MD 21015

Neil H.

Job Details: 07/07/2022

cx complaint the ice maker not producing much ice found ice box fan low speed and replacing ice maker also on return; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hyattsville, MD 20782

Samuel R.

Job Details: 07/07/2022

cx complaint unit is not cooling.inspected unit and could confirm cx complaint.unit evap is frozen over.also found fridge gasket to not seal properly.cx will defrost unit.unit will need evap harness with bi metal and fridge door gasket W11581973 specail order W10136732 4 tribles; ordrng 1 W10136732 (gasket) and 1 W11581973 (evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/07/2022

Cx Complaint is the unit isnt cooling. Inspected unit and found the start device not starting unit replaced and tested unit is starting to cool frost pattern on evap unit needs to cool 24hrs to make sure its cololing properly.

We serviced a

WHIRLPOOL DRYER

Model WED9750WR0

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 07/07/2022

Cx complaint that the unit is leaking water. I inspected the unit and confirmed the complaint. I found the water nozzle inside the drum is leaking water. When the water is turned off it stops leaking. The unit will need a new water valve to resolve the issue. The part is listed as 'no longer available'. I recommended the cx to removed the water source from the dryer. I collected the service call by check.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near ,

Michael E.

Job Details: 07/07/2022

Replaced orfice as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Westminster, MD 21157

Brian R.

Job Details: 07/07/2022

"cx complaint is soap or something is still on things when done and doesnt think unit runs like it should and push button for water is broke by soap drawer. no codes in unit. ran recalibration and auto test on unit.checked over unit and unit checks. also went over loading and temp issues as well soap for proper use and to get the most out of unit. ordered the 2 parts just in cas for the faucet switch. as soon as parts are in office will schedule and cx will try unit a few times they way it was explained and see how unit does. office will schedule when parts are in.; ordrng 1 W11174419 (Assembly, Faucet Switch (white)) and 1 W11375988 (Dispenser Bezel (white))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chesapeake, VA 23324

Zachery R.

Job Details: 07/07/2022

"cx complaint unit nonresponsive, checked unit, unit has proper power supply. checked voltage at control, come to find control not seated properly, reseated control, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Red Lion, PA 17356

Drew B.

Job Details: 07/07/2022

cx had said they called to cancel apt. when arrived

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Butler, PA 16002

Justin L.

Job Details: 07/07/2022

Cx complaint unit not making ice. Was able to access unit and found icemaker going through harvest. Watched it go through rotation when it went to fill no water came through. Found voltage being sent to valve but valve not opening. Replaced valve with pre-id and tested unit harvested and filled with water no further work needed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/07/2022

"cx complaint not washing well, swhite spots on clothing, found f0e2, found cx using full scoop of tide powder each load, all clothes look to have soap residue, instructed soap,, loading, cycles, water levels, wifi updates, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Easton, MD 21601

Andrew W.

Job Details: 07/07/2022

Cx complaint is dryer making loud noise. per prior tech installed dryer repair kit. upon repair found unit severely built up with lint. lint was building up in the element and burning (sd pics) and also solidifying in blower wheel housing and motor windings. cleaned and cleared all hazzards and unit is working as designed. cx paid for $200 labor by check. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/07/2022

"fnd units temps at 26 fzr and 42 ff. fnd rightside of the evap with frost along with the cap tube.. fnd no leaks with the unit and the compressor isnt overheating.. the unit may have a restrictionor a faulty compressor.. will need both on hand just in case, and a full sweep will need to be done...; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 2 2callcount (2 call count)s"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Street, MD 21154

Neil H.

Job Details: 07/07/2022

cx complaint at times some items may end cycle and be damp tested the unit with wash cloth and lowered the front so items can hit sensor to sense better and reset unit.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Middletown, DE 19709

Taylor F.

Job Details: 07/07/2022

Cx complaint is unit not spinning out. tested inspected and verifed complaint. Found the actuator to be defective causing the unit to not shift into spin. Replaced actuator from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 07/07/2022

"came out to look at the washer machine. upon arrival the cx was not there. came out after about 7 minutes. went inside and asked if cx was aware of the service call. cx had a call and kept walking away. i couldnt get a definitive yes for the service call. therefore, i waited and called for the cx. he finally showed and then quickly had another call to anser before i could explain the service to him. i grabbed my belongings and advised the cx that i will not be completeing service due to the cx not being ready for me or allowing me to explain the service before getting involved. also cx had the washer laying on its face and i would not be able to do anyting until he picked the unit back up right."

We serviced a

WHIRLPOOL DRYER

Model WED94HEAC1

Near Edgewater, MD 21037

Kevin P.

Job Details: 07/07/2022

"installed front felt seal and advised cx to allow 24 for adhesive to dry before use, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Dundalk, MD 21222

Milton J.

Job Details: 07/07/2022

"CX complaint RC not cooling as should. Installed new Diffuser, Thermistor and Control as previously ordered. Unit now functioning properly. -MJrob"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Sykesville, MD 21784

Brian R.

Job Details: 07/07/2022

cx complaint is unit first lost the ice maker and then stopped cooling all together and said now its cooling but making a loud noise. units O-O-W and they know. took temps readings first of 48 in FF and 31 in Freezer. pulled unit and sound is from compressor and its burning up. went over and checked unit. sealed system work needed. as soon as parts are in office will schedule. ; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10643261 (Evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/07/2022

"cx complaint unit not cooling, checked unit found compressor locked, 120 vac to compressor,winding 8-8-16, compressor pulling 6 amps. sealed system tech needed for return visit.; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL RANGE

Model WCI55US0JB00

Near Hockessin, DE 19707

Jonathon C.

Job Details: 07/07/2022

"cx complaint, unit only displays 2, 6, and power boil. replaced parts per prior diag. tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tappahannock, VA 22560

Gill G.

Job Details: 07/07/2022

"cx complaint: unit is not agitating. found unit would not go into diagnostic mode. unit would not turn agitator. verified 119 vac to control. unit skips steps and goes to complete. found oil dripping from gearcase. ordered gearcase, control and encoder.; ordrng 1 W11513246 (control) and 1 W11391568 (control panel) and 1 W11449840 (gearcase) and 1 2countgearcase (2 count gearcase)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Severn, MD 21144

Alexander D.

Job Details: 07/07/2022

"cx complaint unit not drying well. inspected unit and verified complaint. unit is heating, everything checks good. checked vent outlet and found no airflow coming out, completely clogged. showed cx and advised to get vent cleaned and call back if issues persist"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Severn, MD 21144

Alexander D.

Job Details: 07/07/2022

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Tappahannock, VA 22560

Gill G.

Job Details: 07/07/2022

replaced harness. no stored fault codes. unit will not run diagnostic auto test cycle. unit will not start a cycle. unit stays in sensing mode.; ordrng 1 W11556725 (control) and 1 W11561182 (encoder)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Odenton, MD 21113

Alexander D.

Job Details: 07/07/2022

"replaced drive hub and washplate. metal part that mounts washplate to gearcase shaft was very stuck. could not get it off at first, had to use WD40 to get it off. calibration ran good but autotest would not activate any components. tried manual test and same thing, nothing works unless actuator is unplugged. replaced actuator from v/s. ran calibration and autotest. unit is now working properly. advised cx to run 2 cleaning cycles with affresh in a row to clean WD40 out of basket before doing laundry. cx paid remaining balance of 150.00 labor with c/c.; ordrng 1 W10913953 (actuator(AD v/s)), used 1 W10913953 (actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/07/2022

replaced all all parts tested unit calibrated works as designed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Millersville, PA 17551

Drew B.

Job Details: 07/07/2022

replaced main harness tested now checks good..

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Michael E.

Job Details: 07/07/2022

"CX complaint: still leaking. Tested and verified complaint> drip pan at evap not draining. I defrosted drip pan. In back i found drain tube was clear but when i poked upwards into drain with my small drain snake i was hitting ice and when i pushed it up, water flowed. I used straight ice pic and screw driver to break up the ice stuck between drip pan and drain tube. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mountville, PA 17554

Drew B.

Job Details: 07/07/2022

cx complaint that unit is not cooling. they had the unit pulled out the cabinet and doors removed and all for access.. i was able to hook up the harness to the ui door just to turn unit on and taped switches and found the evap fan motor runs and diffuser was opening/closing.. didnt find any water in drip tray no signs of defrosting when removed power.. i had unit running for about 15 mins and not one sign of frost pattern on the evap.. will need a 3 call count ss repair all in stock call rv office to schd with them.; ordrng 1 WP2188822 (evap 7@trb) and 1 WPW10143759 (drier in @trb) and 1 W10309988 (compressor in @trb) and 1 sstech (ss tech) and 1 3callcount (3 count) and 3 w11506635 (process stubs)s

We serviced a

KITCHENAID RANGE

Model KDSS907SSS05

Near Ocean View, DE 19970

Michael E.

Job Details: 07/07/2022

Tested range for leaks as per previous diagnosis. No leaks detected by electronic sniffer. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/07/2022

noise during high spin whole cycle inspected suspension rods one bounce when pressed down checked for vertical movement when raised up on agitator can see and hear the agitator move and sound tighten agitator screw noise still there ordering gear case and absobers; ordrng 1 W11449841 (gear case) and 3 W11197416 (absobers)s

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chantilly, VA 20152

Carl R.

Job Details: 07/07/2022

"As ibwas removing the was plate. The wash plate is seized on I tried pliers and other tools to remove wash plate. Needs new wash plate and door lock is not holding properly new basket came dented, cx seen dent. I tried to push it in. Ordering new basket, wash plate and lock and ring.; ordrng 1 W10849477 (Ring tube) and 1 W10752283 (Wash plate) and 1 W10752719 (Basket) and 1 W11307244 (Lid latch)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS02

Near Keedysville, MD 21756

Ricky E.

Job Details: 07/07/2022

ck fnd unit is leaking air from the ice door assy. fnd no error codes and the im fan is functional. temps im the fzr are at 0... need part...; ordrng 1 WPW10606117 (door-ice)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near N Litchfield, SC 29585

Jason T.

Job Details: 07/07/2022

"Cx complaint, no water from the dispenser, no ice production, found triple valve failure. Ordering valve to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11495416 (Triple Water Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Boonsboro, MD 21713

Ricky E.

Job Details: 07/07/2022

"customer stated that the unit is loud and generates a squeeking sound when the door is opened... verified issues, but the unit is making normal operating sounds and the squeeking is from the rollers on the flloor... the unit is cooling and functioning properly..."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Pawleys Island, SC 29585

Jason T.

Job Details: 07/07/2022

"Cx complaint, will not bake or broil, cooktop not cycling properly, found terminal block burned up. Repair estimate total : $284.94 cx approved the repair. Installed from parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed.; ordrng 1 WPW10245259 (Terminal Block) and 1 W10281322 (Connector) and 2 WP3400029 (Nut)s, used 1 WPW10245259 (Terminal Blpck), 1 W10281322 (Connector), and 2 WP3400029 (Nut) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/07/2022

No answer at the door so reached out to office and they contacted cx to find out the address is wrong. Will need to reschedule as of now no further work needed

We serviced a

N/A N/A

Model WED5600XWO

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 07/07/2022

"Cx complaint, noises during the cycle, found worn rear support rollers and the idler pulley is loose on the support shaft. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed. Cx does not use email ; ordrng 1 349241T (Support) and 1 W10837240, used 1 349241T (Support), and 1 W10837240 (Bracket Support) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Berryville, VA 22611

Daniel J.

Job Details: 07/07/2022

customer complaint inconstistent ice making tested no error and getting water also stated at times it works fine checked freezer temps fan blowing cold air and water being dispensed orderin new icemaker; ordrng 1 W11557001 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model MAH8700AWW

Near Bowie, MD 20720

Andrew H.

Job Details: 07/07/2022

Customers complaint is the unit is not unlocking. Inspected unit I found tub full of water. I unlock door and removed water and I removed water from drain pump hose. I checked power to drain pump while unit was in drain and spin test during the first 3 minutes I had 1.2 volts ac. I found that the unit's not draining due to power not being sent from the control to the drain pump. I looked up control and found that it's no longer available. Customer paid for service call with credit card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Barboursville, VA 22923

Eric F.

Job Details: 07/07/2022

Cx states they have extended warranty. Instructed cx to have warranty properly dispatched.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Stafford, VA 22554

Tanner B.

Job Details: 07/07/2022

Installed new bracket and insulation saftey team

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW3

Near Baltimore, MD 21229

Shane M.

Job Details: 07/07/2022

"cx complaint the unit isnt spinning. put unit into test mode, found error code for shifter. gave cx a quote for the repairs. cx paid in full by check #108 $320.86 ordering shifter. cx would like wed 7/13 but advised to her not sure if parts will be intime.; ordrng 1 WPW10006355 (shifter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, VA 22182

Jason A.

Job Details: 07/07/2022

CX complaint FRIGE ice forms on RC base & water leaks. Cleared all ice. Replaced pan Poured hot water & drains complete > JJ

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Bowie, MD 20715

Andrew H.

Job Details: 07/07/2022

Customers complaint it's not working. Unit has f6e1 error code. Communication with the MCU and acu. Also has F5 E1 error code door switch error. I found when I unplugged the door switch connector from the door lock the error code went away. I tried to run test mode unit said c0 and would not advance. It's getting 120 volts to the tcu. I found unit will need control and door switch. I quoted customer for repairs. Customer did not want to repair unit at this time. I advise customer if they did want to repair unit. they can call back and with other remainder balance.; ordrng 1 W10427972 (Control) and 1 WP8183270 (Door lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Arlington, VA 22207

David J.

Job Details: 07/07/2022

Cx complaint unit making loud metallic noise. Arrived at Cx home and could not find an issue. Cx stated she had in plugged for 48 hours and its now been running for a few days and working perfectly. Checked temp in RC at 38 degrees and FC at 10. The door was opened a few time before checking. Ice maker working and producing lots of cubes. Cx paid 120.00 for service call. Explained if it does happen again to give us a call before unplugging unit. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Middletown, DE 19709

Taylor F.

Job Details: 07/07/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the control to be defective. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

JENNAIR COOKTOP

Model JGD3536WS01

Near Herndon, VA 20171

Christian C.

Job Details: 07/07/2022

"Installed manifold, both front oriface holders and screws. When testing burners fount front center oriface holder does not line up with burner head. Reordering oriface holder. Cx paid for labor.; ordrng 1 74009553 (center front oriface holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hagerstown, MD 21742

Danny R.

Job Details: 07/07/2022

unit has power compressro wont come on does come on in diag but no fans or compressor come on in regular mode .; ordrng 1 W11548534 (control) and 1 W11556910 (control ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Brookeville, MD 20833

Israel R.

Job Details: 07/07/2022

Customer complaint unit is overfrosting. I found the unit is completly overforsting. Like if is been overfrosted for a while but we were just there like 15 days before. I tested temp sensoer and is reading about 7.9k under icewater. heater is turning on. It could be that the unit was not thawed out completly when we replace the parts but everything seems to be good. Just overfrsoted but everything is testing good.

We serviced a

WHIRLPOOL FREEZER

Model KRFC300ESS07

Near Bowie, MD 20715

Andrew H.

Job Details: 07/07/2022

Customers complaint is the freezer drawer when pulled on left side will not open all the way and will cause the door to shift. Customer showed me when opening from the center there was not an issue and when opening from the right side there's not issue but when pulling on the door handle from the far left side of the door handle the door cockeyes and the gears will grind for the sliders. Inspected unit I did not find anything broken or wrong. I explained to the customer that pulling from the center is the best way to open the door and this can happen when pulling from the sides. This will cause the gears to not go on to the tracks properly and causing the door to become cockeyed. Customer understands and will do this from now on.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Vienna, VA 22180

Carl R.

Job Details: 07/07/2022

"Cycle Skips - Sensing to Done - PRE-ID Cycle Skipping - Sensing to Completed. Talked with cx unit will agitate, but not washing. Tilted unit back so I can see underneath the washer machine. Seen oil on the bottom of the unit took pictures, removed cover. Needs belt, bolt splutch kit, hub, agitator, gear case, washer agitator plate.; ordrng 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11454734 (Gear case) and 1 W10721967 (Splutch kit) and 1 W10752187 (Bolt) and 1 W10528947 (Washer drive hub) and 1 W11161960 (Agitator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/07/2022

gear case has failed and is leaking oil will need gear case pully and shifter; ordrng 1 W11449840 (gear case)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manassas, VA 20112

Demonte S.

Job Details: 07/07/2022

Installed the Terminal Block & Screws. Tested the unit. Unit is working as Designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, PA 17408

Sal R.

Job Details: 07/07/2022

I was able to access and replace the TCO kit . Unit test good. I advised CX to have a licensed vent cleaning company come inot the home to clean vents.; used 1 W10900067 (TCO Kit) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Richmond, VA 23223

Chris B.

Job Details: 07/07/2022

installed pressure regullator and tubing kit tesetd unit inspecetd for leaks working as desighned

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Eldersburg, MD 21784

Brian R.

Job Details: 07/07/2022

cx said unit worked at 350 when we tested then he used unit to bloil at a higher temp and then unit did same issue. checked unit for codes and found F8E1 F6E6 and F6E3. cleared codes and in test mode was able to run fans. turned both ovens on to 450 to check temp range and see how unit heated and ran. at 450 upper tested at 435 and started dropping to 408 and would slow heat back up and lower at 426 and dropped and would rise. canceled and checked temps in options and upper at 240 and lower at 245 is what unit was reading. per codes and running issues parts are needed. office will schedule.; ordrng 1 W11399172 (Console Stainless) and 1 W11294389 (Control) and 2 WP4449751 (Thermostat)s and 2 W11290976 (Sensor)s and 1 W11399172 (Console Stainless)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Midlothian, VA 23113

Jerod R.

Job Details: 07/07/2022

"found unit had bad console ,replaced parts and tested unit is now fully functional"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Odenton, MD 21113

Alexander D.

Job Details: 07/07/2022

"replaced control, ui, console cap, vent and toeplate screws. tested unit. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Whiteford, MD 21160

Neil H.

Job Details: 07/07/2022

cx complaint frost on rc evap cover but only on the left half air leak removed ice and cover put cover back on and checked for any air leaking around the evap area and pan flat and drain good.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Odenton, MD 21113

Alexander D.

Job Details: 07/07/2022

"cx complaint unit not starting. inspected unit and verified complaint. found door switch reading open with door closed. replaced door switch from v/s. tested unit. unit is now working properly.; ordrng 1 WPW10569603 (door switch(AD v/s)), used 1 WPW10569603 (door switch) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Tappahannock, VA 22560

Gill G.

Job Details: 07/07/2022

verified cx complaint of unit door being damaged. order outer door glass and surrounding damaged parts.; ordrng 1 W11449263 (door handle stainless) and 2 W10831019 (screw)s and 1 W10761018 (trim-door) and 1 W10761014 (trim door) and 1 W10894130 (glass-door) and 1 W11178521 (nameplate) and 4 WP355214 (screw)s and 2 W10831019 (screw)s and 1 W11569689 (lower door trim)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Middle River, MD 21220

Milton J.

Job Details: 07/07/2022

CX complaint unit not washing dishes. Checked for errors and a F4E3(Wash Motor Not Running) and F7E1(No Heat) codes stored. Ran auto cycle and pump not running despite getting 118vac. Combed over element and did not see any damage and energized at the end of the test cycle. Control disabling for some reason. Also unit was not making any sound when buttons are depressed and CX said it never has. The once in test mode it started making sound. Ordering new Control and UI plus returning with Pre-IDed Sump. CX paid $120.00 for service and owes $120.00 Labor upon return. -Mjrob; ordrng 1 W11305303 (Control) and 1 W11224299 (UI)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Tysons, VA 22102

Jason A.

Job Details: 07/07/2022

CX (renters) complaint noisy DRYER. Unit has updated felt retrofit Likely a cracked or lint covered blower wheel. Send TALL SKINNY TECH. Remove top cover & front panel comes off. Blower wheel can be accessed this way. Plenty of room above unit to reach 2 rear screws > JJ; ordrng 1 W11327190 (wheel 63.66)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Bear, DE 19701

Alexander W.

Job Details: 07/07/2022

"Cx stated unit making loud grinding sound tested inspected and verified cx complaint found gearcase defective leaked oil all over splutch, belt, and actuator ordering gearcase splutch belt and actuator cannot reached at this time due to so parts. ; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089BEM00

Near Bethesda, MD 20816

Ricardo S.

Job Details: 07/07/2022

"Cx complains that the unit make ice all day, inspected unit,, the shut off arm is out of place, unit tested and ice maker working ok; ordrng 1 NOE-MAIL"

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Edgewater, MD 21037

Kevin P.

Job Details: 07/07/2022

"unit is in warranty 5 days old per receipt p.o.p. saved to quik pics. cx complaint unit not agitating or spinning, motor fault error stored, both windings read open from the control. motor also reads out of spec 3.5-6ohms per tech sheet one winding reads 4.5 and the others reads 8. ordering lower harness, capacitor, relay, and motor; ordrng 1 W11376227 (lower harness) and 1 W11384790 (relay) and 1 W11222082 (motor) and 1 W11227944 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5700XW3

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/07/2022

Cx complaint unit is not working properly inspected unit found shifter cx installed is broken will need new shifter qouted cx cx declined paid 120.00 by CC.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS0

Near Fort Washington, MD 20744

Shane B.

Job Details: 07/07/2022

cx answered the door and asked if unit was sent it as in warrenty. i told him it was not and unit only came with a 1 year warrenty and was built in 2016. cx said he would rather replace the unit then pay to have this one fixed and declined to have me look at the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Owings Mills, MD 21117

Brian R.

Job Details: 07/07/2022

cx complaint is ice tasts bad. unit only makes ice and no water and no filter. says unit is new and she let ice maker run awhile and kept dumping ice out to clean and clear lines and all. tested and checked over unit. temps in range and all lights and fans check. went over unit with her and advised all lines are plastic in unit and onle parts involved are ice maker and valve but after lines are flushed and clear ice should be good and clean. she said last unit was just fine. advised parts to replace and after repair dump a few batches of ice and then see how it is. advised also with a bran new unit to put some baking powder or a lemmon to clear out new smell and we will try new parts and go from there. as soon as parts are in office will schedule.; ordrng 1 W11455232 (Ice Maker) and 1 W11455388 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Annapolis, MD 21403

Kevin P.

Job Details: 07/07/2022

"unit is in warranty per delivery receipt but more than 30 days old p.o.p. saved to quik pics. cx complaint stress crack in ff door handle cx stated he believes its been there since it was delivered. i explained to cx that handles are only covered for 30 days and qouted for part, tax, and shipping = 126.73 total. cx is going to call and try to get a concession to cover the part."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Stafford, VA 22554

Tanner B.

Job Details: 07/07/2022

Found f6e0 error and Cc was time/ date resetting.. Connected unit to app/ wifi. ckleared errors

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS01

Near Bowie, MD 20721

Andrew H.

Job Details: 07/07/2022

Replaced fuse and tested unit. Unit is now working properly. Cx paid with check 1202

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bethesda, MD 20816

Ricardo S.

Job Details: 07/07/2022

Replaced gasket.. unit tested and dw working ok.. no leaks

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waldorf, MD 20603

Shane B.

Job Details: 07/07/2022

"cx complaint is a loud grinding nosie when unit is running. confirmed complaint. i found unit is missing a screw from below the lint screen, 1 clip on the front panel was missing and the drive motor is damaged. unit will need new drive motor, blower wheel and screw. ordering parts.; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer) and 1 WP9741232 (screw)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HV3

Near Chesterfield, VA 23832

John P.

Job Details: 07/07/2022

CX complaint unit was sparking sounds Sparks coming from waveguard cover inspected wave guide tunnel found no signs of arcing ordering waveguide cover; ordrng 1 W11361167 (Cover)

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near New Market, MD 21774

Ricky E.

Job Details: 07/07/2022

"3-2 the unit is giving a f3e2 error code. this shows as a shorted or open ntc sensor.. the sensor comes with the heater, eiter one can be replaced... the unit will need the heater assy... also the bellow has a tear on the right side..; ordrng 1 W11314664 (heater) and 1 W11322901 (cntrl-elec) and 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Richmond, VA 23233

Thomas B.

Job Details: 07/07/2022

Cx complaint unit is not working properly inspected unit found unit is frosting in freezer not overly just slightly cx states he scrapes off some and it disappears for weeks then eventually comes back few weeks later removed and replaced the control tested unit now functions normally

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/07/2022

"Cx complaint normal sensor cycle stops after few minutes and says done but clothes still wet.Inspected unit, found a dryer sheet with one side stuck in the filter housing, covering the sensor bars and preventing clothes to touch the sensor. Removed dryer sheet and ra a normal sensor cycle using a piece of wet paper towel on the sonsor bars. The unit stopped and showed done when the paper towel was completely dry. Ran test mode, found no errors. Ran a load test mode with a new piece of wet paper towel, the moisture sensor passed the test. The unit is good. Collected $120"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leonardtown, MD 20650

Shawn D.

Job Details: 07/07/2022

cx complaint unit is dead again and not drying dishes. inspected unit and panel display is very dim you hit a button and it just blinks very hard to see. took unit apart to find the ui button shorted snapped pic. grabbed ui from van and installed it then checked heater at control and is 13.7 in spec. powered unit back on and checked unti for errors and had fae2 then ran service cycle and heater is working. infromed cx to use the rinse aid undersink its never been used and she didnt think she had to use it on this dishwasher. i infomred her its in the manual and cx understands. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS02

Near Harrisburg, PA 17112

Andrew S.

Job Details: 07/07/2022

Per previous tech I was able to access and repalce the auger motor. I then tested the unit and found that it is dispensing ice and functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/07/2022

"Cx complaint, water leaks from the bottom, found diverter motor leaking during factory diagnostic test. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11178672 (Sump Pump assembly)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JW0

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/07/2022

"Confirmed cx complaint unit burning smell. Found stove terminal connections lose, L2 line seared. Cleaned up wires, used terminal line bracket to firmly re-attach L2 to terminal block, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/07/2022

"Cx complaint, not cooling-freezing properly, found temperature at 52 degrees in the fridge 38 degrees in the freezer. Found compressor not pumping properly causing the no cool issue. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx is contacting Kitchen Aid in reference to the repair.; ordrng 1 W11557425 (Compressor) and 2 W10830046 (Fridge door gasket)s"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Annapolis, MD 21403

Kevin P.

Job Details: 07/07/2022

installed new console and control and unit tests good. also advised cx to cover items with a high moisture content with a paper towel when heating to reduce steam escaping upward to the electronics. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near Little River, SC 29566

Jason T.

Job Details: 07/07/2022

"Cx complaint, oven will not bake at any temperature, tested all circuits, found spark module control failure. Repair estimate total : $431.07 Cx approved the repair, installed spark module from truck stock, verified bake cycle at 350 degrees... working as designed. (Paid in full credit card Ref # 4460043132) advised cx part warranty 1 year, service call and labor 30 day warranty.; ordrng 1 W11162730 (Spark Module), used 1 W11162730 (Spark Module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near York, PA 17406

Sal R.

Job Details: 07/07/2022

"Per the previouse tech, i was able to access and replace the FC door and gasket. I used a heat gun to help relaxe the gasket. Unit test good."

We serviced a

WHIRLPOOL RANGE

Model KFED500EWH03

Near Conway, SC 29526

Jason T.

Job Details: 07/07/2022

"Cx complaint, left front surface burner not cycling properly, verified all vac voltages, found shorted element. Advised customer part is on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11101459 (LF Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Chesapeake, VA 23323

Anthony D.

Job Details: 07/07/2022

cx complaint making wierd noise and that unit will stop before cycle is over checked unit found drain hose was in stantion to far not allowing an air gap shortened drain hose also found shuttering noise coming from water valve tested water valves ohmed at 1.1k ohms which is out of range indicating bad water valve quoted cx $120.00 labor $110.00 $15.00 shipping $6.79 tax $365.02 cx paid in full; ordrng 1 W11220230 (valve)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Arlington, VA 22201

Emmanuel R.

Job Details: 07/07/2022

"Cs washer doesnt want to start throws codes f5e2 door lock, f6e1 control lost communication, f6e2 UI lost communication. Unit has a control issue, main control lost communication and door lock is broken. Possibly other unforseen issues but we need to take care of main control and door lock first and retest. Advised customer of findings and he said it isnt worth fixing it and he will be going out to purchase a new unit. Collected for svc call $120"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lebanon, PA 17042

Justin L.

Job Details: 07/07/2022

Cx complaint unit is beeping and flashing a code and not responding. Was able to access unit and found unit to get 120.4 VAC but unresponsive at first. Was able to enter diagnostic mode and unit gave F6E2 Communication error between UI and ACU. Wouldnt allow to clear code or perform tests. Unit will need console and control for repair. Once authorized office will need to set return.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Midlothian, VA 23112

John P.

Job Details: 07/07/2022

"Cx-compliant unit making noise stated unit only made noise for half a day checked unit was unable to duplicate noise noise was possibly ice falling into fan blade unable to determine at this time unit is working as designed instructed customer on use and care, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Hyattsville, MD 20783

Samuel R.

Job Details: 07/07/2022

cx complaint unit is not heating.inspected unit nd could confirm cx compaint.tested all senspors and all read fine.found a wire t have gotten loose.advised cx if problem continues unit will need thermostst and harness.unit is now heating

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Richmond, VA 23235

Jerod R.

Job Details: 07/07/2022

tested unit found unit had loose hose connection at drain pump secured and tested unit is now fully functional

We serviced a

WHIRLPOOL ICE MAKER

Model GX5FHTXVY07

Near Harrisburg, PA 17112

Justin L.

Job Details: 07/07/2022

As per previous visit was able to access unit and replace icemaker. Harvested and filled unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Stephens City, VA 22655

Daniel J.

Job Details: 07/07/2022

complaint no cooling in fridge or freezer no frost pattern compressor kicks on and starts buzz than off hot to touch spoke with tech support informed to ohm out compressor reading and replaced start device possible stuck on start and over heating compressor replaced start pulled back in same issuse ordering comppressor; ordrng 1 w10913906 (process stub) and 1 W11370574 (compressor) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11504415 (c oupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv drier)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Marc M.

Job Details: 07/07/2022

installed parts and performed unit calibration. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Towson, MD 21286

Keith H.

Job Details: 07/07/2022

replaced all parts ordered unit sounds as it should

We serviced a

JENN-AIR RANGE

Model JDRP436WP02

Near West Hanover Township, PA 17112

Justin L.

Job Details: 07/07/2022

Cx complaint unit burning food and convetion fans not working. Was able to access unit and found that the board had a shorted relay. Quoted cx for repair and collected full amount. Replaced parts and tested unit. Unit now operates as designed no further work needed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hollywood, MD 20636

Shawn D.

Job Details: 07/07/2022

"cx complaint unit is making a noise and not working. inspected unit then checked for errors and had none, ran service cycle and when filling with cold water there was none hot good then in spinning unit spun so fast and quick and was not correct. checked under unit and everything sounds good. checked drive hub and is warn out. went to van grabbed both pre id parts and installed drive hub and water valve then retested unit and now fills good and spins great. unit is good"

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