Service History 1026 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 07/13/2022

Replaced control and restored power to unit and compressor came on and the unit began to cool. Unit checks good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH73521CS6

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/13/2022

"Confirmed cx complaint unit door assembley separating. Replaced with pre-id'd part, tested unit, unit working as designed. CX paid in full."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/13/2022

"Confirmed cx complaint unit vibrating excessively. Found suspension rod in front left unseated from cabinet. Reseated rod, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 07/13/2022

Cx complaint is that the unit will not finish cycles. Upon arrival I found an F8E1. I then ran the diag test and found that the cold valve was not letting enough water in. I was able to access and repalce the inlet water valve. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 07/13/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Orrstown, Pennsylvania 17244

Andrew S.

Job Details: 07/13/2022

Cx complaint is that the unit does not go past wash. Upon arrival I found an F8E1 and an F0E5. I then ran the diag test and found that the cold valve was not letting enough water in. I was able to access and replace the valve with one from VS. I then tested the unit and found that it is now functioning as intended. Job complete; used 1 W11210459 (Valve) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Newport News, Virginia 23602

Lucas R.

Job Details: 07/13/2022

"cx complaint frost in fc, checked unit found fc door warped on bottom allowing humidity to enter unit, advised cx to contact office upon delivery.; ordrng 1 12977880SQ (dor-fip ss) and 2 W10876598 (nameplate)s"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/13/2022

"does not always unlock or turn on. unit stuck in drain mode when powered on by tech, storing errors f3e1, water level sensor error, f5e2, door lock error. ordering water level sensor, door lock, and control.; ordrng 1 W11201293 (control) and 1 WPW10448876 (switch-wl) and 1 WPW10443885 (door lock) and 1 W11044559 (hose)"

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Chestertown, Maryland 21620

Alexander W.

Job Details: 07/13/2022

"Cx stated unit taking forever to heat up tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Catonsville, Maryland 21228

Shane M.

Job Details: 07/13/2022

cx complaint the unit has a excessive amount virbatiion issues. found no error codes stored. raned test 12 unit passed. advised cx do not overload machine. called techline

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/13/2022

"not operating. found UI harness loose at control. removed connector, checked pins, reinstalled and verified clip holding properly. turned unit on, no errors stored, starting properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM113

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 07/13/2022

cx cancelled at door advising they will replace unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Goochland, Virginia 23063

Jerod R.

Job Details: 07/12/2022

"tested unit found unti had leak from dispenser which caused floor damage , air is getting into the line allowing it to drip from dispenser, found bur on line to dispenser allowing air to get in line , removed piece with bur , set to test and will return this afternoon"

We serviced a

WHIRLPOOL OVEN

Model KOSE507ESS

Near Dunkirk, Maryland 20754

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is sparking from under it. inspected unit and pulled drawer out from under unit and found the supply wire to the junction box was pinched behind unit and arching. pulled unit out slightly enough to put electrical tape over bare wires so its not as much of a hazard and turned unit off at breaker as well. informed cx they need an electrician out to fix this issue. unit itself is still working good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Quinton, Virginia 23141

Gill G.

Job Details: 07/12/2022

cx complaint: unit is not drying dishes and not using rinse aid. found unit not dispensing rinse aid. replaced dispenser. ran diagnostic test cycle and found unit is fully fuinctional and working as designed.; used 1 WPW10671905 (detergent dispenser) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Quinton, Virginia 23141

Gill G.

Job Details: 07/12/2022

cx complaint: unit is not producing ice. found ice maker in off position and mold without water. turned ice maker on and pushed reset button to cyle. mold is now filled with water. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Goldsboro, Pennsylvania 17319

Sal R.

Job Details: 07/12/2022

"CX complaint was that the left hand rail broke. I was able to access and replace the rail .Unit test good. CX is paid in full."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Wolf, Pennsylvania 17347

Sal R.

Job Details: 07/12/2022

I was able to access and replace the control board. I then ran a recalibration and a auto test. Unit test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Frederick, Maryland 21702

Brian R.

Job Details: 07/12/2022

came out and replaced parts. went over entire unit to make sure everything was in place and tight and where it should be and wire were ran right and secure where needed to be. put unit back and made sure gap on both sides was even and unit was secure. heated and wet towel multiple times on fifferent settings as well. advised cx at this time all noises from unit are from fans running and mag and trans working as they should and this is how the unit is to be. cant get unit to sound like the sound she had in her recording but its almost a match with.units normal sounds. tested and ran unit down and back in place a lot of times. advised cx to just use unit and it runs and heats great.

We serviced a

ADMIRAL WASHER

Model ATW4676BQ1

Near Washington, District of Columbia 20024

Ricardo S.

Job Details: 07/12/2022

"Cx complains that the unit keep shutting off, i ran diagnostic test mode, no error codes .. the unti works fine in test mode, the unit works fine in test mode then i ran normal cycle with some towels and works for couple minutes then the whole unit turn off, all connections cks ok.. main board receives 120vac, faulty board, also the towel get stuck in the agitator .. order parts; ordrng 1 WP63235 (agitator) and 1 W10671334 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Martinsburg, West Virginia 25403

Danny R.

Job Details: 07/12/2022

unit will need toiuuch pad it has failed cx will think over repair and called wp

We serviced a

MAYTAG WASHER

Model MVW6200KWO

Near Summit Point, West Virginia 25446

Danny R.

Job Details: 07/12/2022

installed parts checksok returned control core today that was left bewhind last call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Martinsburg, West Virginia 25405

Danny R.

Job Details: 07/12/2022

was supose to be a aig contract

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Martinsburg, West Virginia 25401

Danny R.

Job Details: 07/12/2022

inmstalled compressor and pumpoed down held negitive pressure then a filled unit and lots of gas came out of the condensor there is a huge roten part of the pipe and after looking at it it came apart called tech line unit is nin repairable sr7734089102 8002531301; ordrng 1 W10865728 (condesor) and 1 W11575001 (3way vavle) and 1 W11291123 (fresh eveap)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC0

Near Martinsburg, West Virginia 25404

Danny R.

Job Details: 07/12/2022

imnstalled partsn c hecksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near ,

Danny R.

Job Details: 07/12/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near New Castle, Delaware 19720

Alexander W.

Job Details: 07/12/2022

Cx stated door hinges snapped and door wont stay shut. Tested inspected and verified cx complaint found hinge for FC defective and screws are defective ordering FC hinge and 10 screws just in case. Cannot reached at this time due to SO part. ; ordrng 10 WPW10308751 (Screw)s and 1 W10901052 (Hinge FC)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Bear, Delaware 19701

Alexander W.

Job Details: 07/12/2022

"Cx stated unit not turning on at all inspected tested and verified cx complaint. Found unit test mode on test 11 control is sending proper voltage to lid lock but lid lock unresponsive. Gave cx qoute for new lid lock cx accepted installed new lid lock from VS and tested unit. CX paid in full by check. Unit is now operating as designed job is complete. ; ordrng 1 W10810403 (Lid lock), used 1 W10810403 (Lid lock) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 07/12/2022

"Cx stated F3E3 error code tested inspected and verified cx complaint installed parts per previous diag and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Seaford, Delaware 19973

Michael E.

Job Details: 07/12/2022

"CX complaint: oven not lighting. Tested and verified complaint. When i turned on oven, it did not light and i was getting a very heavy click from the spark module itself. Spark module was connected properly. Ordering spark module W11162730 and marking ignitor for return visit just in case. Scheduled next visit for 7/19 any time; ordrng 1 W11162730 (spark module)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near La Plata, Maryland 20646

Robert A.

Job Details: 07/12/2022

Cx complaint that the bezel is upside down and the RF switch axle is crooked. I inspected the unit and confirmed the complaint. I correctly positioned the bezel and quoted the cx for a new RF switch. The RF switch works fine it just sits angled to the left a little more than the others. I'm ordering the part for the return visit.; ordrng 1 W10917724 (RF switch 81.79)

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Delmar, Maryland 21875

Michael E.

Job Details: 07/12/2022

"CX complaint: not spinning water out of clothes. Tested and verified complaint. F13 error code for door lock. Replaced door latch, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Grasonville, Maryland 21638

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit leaking. replaced parts per prior diag. tested u it, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Glen Burnie, Maryland 21060

Andrew H.

Job Details: 07/12/2022

Customers complaint is the lights are not working inside the unit I replaced refrigerator LED module. Late did not turn on but was very dim I connected the freezer light bulb and the refrigerator light turned on for a quick second and then turned off this is due to the freezer light shorted out. I advise customer of this. customer understands that both lights have to be replaced at the same time. I quoted customer for replacing freezer light and reordering the refrigerator light. Total came to $72.24 customer paid for remainder balance with credit card. Customer would like us to come out on 7/15 after 11:00 a.m. if possible. Reordering refrigerator LED and ordering freezer LED. Both in stock at troubles; ordrng 1 WPW10515057 (Fz led) and 1 WPW10515058 (RC led reorder)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Cherry Run, West Virginia 25427

Danny R.

Job Details: 07/12/2022

cx stated unit is tripping braker . i found no codes passed diag and no unusal thing going on it only trips under load but unit motor geart case checks ok house has gfic braker at braker box this will cuase unit to terip under amp draw incress ie when it spins cx stated thats the onlt time it happend gfic braker is bad or going weak unit checksok nothimng wrong house power issues

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Hershey, Pennsylvania 17033

Justin L.

Job Details: 07/12/2022

"Cx complaint that the knob keeps falling off. Was able to access unit and found knob had cracked and inserts had come out causing it to not stay on manifold. Quoted cx for part, tax, and shipping and collected full amount they installed knob no further work needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Gaithersburg, Maryland 20878

Andrew H.

Job Details: 07/12/2022

Customer complaint is the units making it loud sound. Customer service showed me video of the sound. Unit is making ice and has a full bin of ice temperatures are within spec. I ran both fans for the refrigerator and freezer. Could not hear the sound of this test I went to test five for compressor test on 03 for maximum speed and the customer stated that that is the sound that it's making. I found the sound coming from the compressor I went to compressor check the lines found that the sound is coming from internally in the compressor and the compressor is extremely hot this is due to insufficient compressor. Unit will need compressor replaced. I called the office and scheduled with LW for Friday 7/15.; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Chantilly, Virginia 20151

Richard B.

Job Details: 07/12/2022

"CX refused service since not in warrenty and possibal costs related to repair, service call , parts , tax , shipping and labor RB"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Portsmouth, Virginia 23703

Anthony D.

Job Details: 07/12/2022

replaced user interface tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Gaithersburg, Maryland 20878

Andrew H.

Job Details: 07/12/2022

Arrived at customer's house. No answer at the door. I called the office and talked to tori. Tori advised me to move on.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WEC310S0LB0

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 07/12/2022

tested unit found unit had power wire touching another wire basicly bypassing control corrected and tested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/12/2022

"CX complaint, shakes excessively during wash or high-speed spin, found loose inner basket on gear case shaft also drive motor slipping during manual agitation test. Replaced spanner nut and drive motor from truck stock, ranfactory diagnostic test to calibrate and verify unit operation.. working as designed.; ordrng 1 W11283592 (Drive motor) and 1 W10909670 (Spanner nut), used 1 W11283592 (Drive motor), and 1 W10909670 (Spanner nut) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near ,

Jason T.

Job Details: 07/12/2022

"CX complaint, standing water in the tub lid locked will not drain, no error code found, removed the water. Tested all circuits and wiring, found loose harness connection backed out at the dream pump motor harness, repaired loose connection. Ran factory diagnostic test to calibrate and verify unit operation, working as design"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 07/12/2022

"CX complaint, no power will not start a cycle, test it all circuits and wiring. Found at the main control 120 vac harness backed out at the connection, repaired the loose connection and verified 120 vac at the main control. Ran factory diagnostic test to calibrate and verify unit operation... working as designed.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/12/2022

"CX complaint, no ice production from the upper ice maker or lower ice maker, also not cooling or freezing properly. Found refrigerator temperature at 38° freezer tested at 10°, ran factory diagnostic test error code E2 icemaker motor lost position, found freezer lower icemaker position off, turned on, verified fill-harvest. Ordering fridge icemaker to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/12/2022

"CX complaint, Frost building up and collecting inside the freezer door also moisture on the gasket, found bottom freezer door casing mold offset-bowed from the gasket seal causing warm air to migrate and collect the frost. Also found rail slides dragging when opening the door, advise customer freezer door will direct ship to his house, allow 6 to 8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11435351 (Freezer door) and 1 WPW10330991 (Left hand rail slide) and 1 WPW10330993 (Right hand rail slide)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 07/12/2022

"CS complaint, not cool increasing properly, tested to silt system and found compressor running at .035 amp indicating a low charge. Ordering filter dryer to complete to repair, advise customer he will be called to schedule a return visit, CX agreed; ordrng 1 W11109499 (Filter drier) and 1 2count (2 count)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Murrells Inlet, South Carolina 29576

Jason T.

Job Details: 07/12/2022

"CX complaint, not washing the dishes properly, error code 4-3 wash motor not running properly, verified during factory diagnostic test. Advise customer part on order, dispatchable call to schedule a return visit, CX agreed; ordrng 1 W11085683 (Sump pump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Elkton, Maryland 21921

Alexander W.

Job Details: 07/12/2022

Cx stated unit not making ice inspected tested but could not verify cx complaint unit is making ice and ice maker is cycleing. Unit is working as designed job is complete.

We serviced a

JENN-AIR OVEN

Model JJW3430DS01

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 07/12/2022

Replaced console from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDK02CRBL2

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 07/12/2022

Called cx and she is not home. Cx is going to call to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Westminster, Maryland 21158

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit doesn't make ice. Entered into service mode and ran test 56 and found error code E2 motor lost position. Attempted to run test 45 to fill but the icemaker couldn't find home position. Ordering icemaker and found in stock @tribles, rescheduled for 7/15. Cx paid for full repair. Office will contact cx with time frame.; ordrng 1 WPW10764668 (icemaker)"

We serviced a

WHIRLPOOL DRYER

Model MED6230HC2

Near Fairfax, Virginia 22031

Jason A.

Job Details: 07/12/2022

CX coomplaint DRYER stops running even in timed dry. DRYER stops running 2 bars top & bottom.on display & error code. Call for service displayed. Will run for about 5 minutes then errors. Found F2E2 but could not replicate error. Ran unit in timed dry 40 minutes. CX will unplug unit to clear error code until reair > JJ; ordrng 1 W11413566 (Comsile UO incl harness)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Suffolk, Virginia 23432

Anthony D.

Job Details: 07/12/2022

"replaced drive system, water valve, suspension and lid latch calibrated tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Alexandria, Virginia 22314

David J.

Job Details: 07/12/2022

Cx complaint low water pressure. Replaced parts stated by previous tech. Tested unit and now has proper water pressure. Unit now working as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW

Near Alexandria, Virginia 22303

David J.

Job Details: 07/12/2022

F8E1 water valve failure Cx complaint unit stopping mid cycle. Inspected unit and checked for error codes. Found water valve failure. Ran test cycle and found water does fill slowly. Cleared error codes and ordering both inlet valves for return visit. ; ordrng 1 W11316255 (Hot water inlet valve) and 1 W11316256 (Cold water inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model SBD20NE

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 07/12/2022

"CX complaint water leak in the ice bin.Inspected unit, found icemaker leaking from the motor housing. The icemaker was already ordered as pre id but not yet received. Parked part to be used on return. Collected $251.37, balance due $110. Return visit 7/18/22."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, Virginia 22025

Tanner B.

Job Details: 07/12/2022

Cc the unit making terrible noise .. found the condsensor line coming off compressor rubbing against another line and causing very loud operation . adjusted the lines and tested unit in diag .. unit now working as designed . job complete

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS01

Near Fairfax, Virginia 22031

Christian C.

Job Details: 07/12/2022

Installed thermofuses. Tested both ovens to 350. Used multimeter to check temps. Top oven reading 355 when finished preheating. Bottom oven reading 360 when finished preheating. Convection fan working. Adjusted lower oven door. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21702

Brian R.

Job Details: 07/12/2022

came out and replaced door and sanded and smoothed part and put 3 coats on after about 10 min of dry on each coat. adjusted unit and checked over. unit now checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Carlisle, Pennsylvania 17015

Fred G.

Job Details: 07/12/2022

cx complaint unit needs clips for top panel. inspected unit and found top panel lock clips missing. ordering 2 (WP8066092). scheduled cx for 7/15/22.; ordrng 2 WP8066092 (lock)s

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 07/12/2022

i was able to access unit and replace the water pump. tested unit and unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 07/12/2022

"cx complaint unit is stuck on a rinse cycle wont move to the next cycle. inspected unit and entered into diag and found error codes f2e1, f7e1. cleared codes and ran a auto test and found that the motor is just humming. ohmed motor windings and found 5.3, and 11.2. found 114.6vac to motor. unit needs motor and capacitor. ordering 1 (W10890624), 1 (W11158830). please call and schedule cx once parts are in.; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB07

Near Hanover, Maryland 21076

Kevin P.

Job Details: 07/12/2022

"installed new door, badge and u.i. and unit tests good. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Jason A.

Job Details: 07/12/2022

CX compllaint FRIGE FC door doesnt close & frosts up inside. Found slide lube is frozen hard. WHIRLPOOL should use lube that is rated for FC temps. Leaned unit back to assist closing. Cleaned lube but doors still slow to close w/ no assist & has to be pushed to close. Part OOS > JJ; ordrng 1 W11241268 (bracket RIGHT)

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Clarksville, Maryland 21029

Justin S.

Job Details: 07/12/2022

replaced the adjusters and the covers. the unit is now adjusting correctly and is filling washing and draining good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hanover, Pennsylvania 17331

Marc M.

Job Details: 07/12/2022

"cx complaint unit lost cooling and developed frost and ice on back wall of rc before leaking water. details unclear of whether the cx is suffering SS failure, defrost failure, or simple air leak results. entered diag and ran tests with the following results: test 1- pass, test 2- pass, tes 3- fan runs, test 4- rkv rotates and unit begins frost pattern on either evap, tets 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out and tested at control checked rc evap thermsitor p8-3 p8-4 2.8k @ room temp, with 4.9vdc from board. tested rc ambient thermistor p5-1 p5-2 2.8k @ room temp. with all test showing unit to be opperational failure must be within the user interface, the only remaining variable. will order both user interface and main control.; ordrng 1 W11387384 (user interface) and 1 WPW10675033 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Chantilly, Virginia 20151

Richard B.

Job Details: 07/12/2022

"CX complant. Handle loose , Inspected unit and found freezer door handle loose , Tightened handle and checked other handle. Both tight. Job completed, RB ."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Goochland, Virginia 23063

Joseph D.

Job Details: 07/12/2022

replacedment tub with dent at upper right seam. Box looks pretty much intact but replacement part is dented right at the seam which has potential to leak. Original cabinet is dented at seam as well. Is it possible to have tub inspected and brought with a technician rather than shipping it to ensure no more reschduling? Float switch damaged as well as drip tray. must order float switch.; ordrng 1 w11409866 (tub) and 1 W11545764 (float switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS1

Near Newport News, Virginia 23606

Lucas R.

Job Details: 07/12/2022

"cx complaint unit not cooling, checked unit, both compartrments at room temp. compressor not running, 120 vac to start device, windings 5-5-10 ohms, replaced start device, cleaned condensor, verrified compressor pulling 1.1 amp, advised cx to allow 24 hours to cool, unit working as designed.; ordrng 1 WPW10194431 (start-dev), used 1 WPW10194431 (start device) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near ,

Justin W.

Job Details: 07/12/2022

arrived and called cx to find cx on way back to west coast. used vonage app to call. cx stated he tried to contact someone prior to use scheduling. last Tech added notes stating cx was leaving on the 11th.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Chantilly, Virginia 20151

Richard B.

Job Details: 07/12/2022

"CX complant. Microwave has error code. F1E5 . Cycled breaker and error code returned , Tried replacing inverter board and board is cracked Opened in front of CX , rough handled , No packaging inside. Reordering inverter board. will use control and ACU on return visit RB; ordrng 1 w11325604 (inverter board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 07/12/2022

Cx complaint unit is not working properly inspected unit found insulation from door got stuck in door causing water to fill insulation and leak out bottom of door reseated the insulation and tested unit now functions normally

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/12/2022

"Cx complaint icemaker stopped making ice.Cycled icemaker, found it noisy, seemed like the keater didn't work and the unit was struggling during harvesting. Replaced icemaker using pre id part, the unit cycled and filled ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Wilmington, Delaware 19804

Taylor F.

Job Details: 07/12/2022

Cx complaint is unit not cooling in the RC. Tested inspected and verifed complaint. Found the evap fan to be spinning very slowly. Fan had 120VAC going to it. Thawed evap with steamer. Called the parts specalist and rescheduled for 7/14/22. Cx paid 299.25 by CC and owes 110.00 labor on return visit.; ordrng 1 WPW10464673 (motor-evap)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near New Castle, Delaware 19720

Taylor F.

Job Details: 07/12/2022

Cx complaint is unit not igniting properly. Tested inspected and verifed complaint. Replaced the spark module from previous diagnosis. Tested unit and unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Derwood, Maryland 20855

Andrew H.

Job Details: 07/12/2022

"Customers complaint is the unicycle and temperatures are fluctuating. Customer stated that the freezer temperature has gotten up to 12° and then we'll go back down to zero. At today's arrival I found freezer at zero degrees Fahrenheit and refrigerate 38° Fahrenheit. I checked freezer and notice frost on the evaporator cover. I removed the evaporator cover and found thick ice at the top of the evaporator is causing poor air flow I noticed that the cap tube is Frozen all the way back to the cabinet indicating and restriction I then check the compressor area found that there is no coupler on the compressor and that the tube is just pinched off. dryer does have a coupler and dryer has been replaced. Unit will need compressor, evaporator and coupler. Three count job sealed system tech only. I called the office and spoke to Tori Tori scheduled return visit for 7/19.; ordrng 1 W11256565 (Evap) and 1 W11506635 (Coupler) and 1 W10507884 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 07/12/2022

Cc the unit not draining and giving f9e1 error .. found the unit w/ broken lower wire harness. moving harness the unit started to drain.. contatcted wpl tradecare team and recieved auth for parts and labor .. ordering harness and pump; ordrng 1 W11568984 (lower harness) and 1 W11396717 (drain pump)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 07/12/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Alexandria, Virginia 22308

David J.

Job Details: 07/12/2022

Sr#7734085692RC temp 61 degrees but set to 36FC temp 8 degrees but set to -1Cx complaint freezer gets cold but Refrigerator section does not. Checked temps immediately and found that the rc is almost 30 degrees warmer. Ran test 28 and found the average states it was 46 degrees which is still 20 degrees off. Ran RC fan test and head a small crackling noise. Called Techline and went through all test with them. They came to the conclusion to order the evap cover with both thermistors and evap fan. They also stated when we change this part to check heater to see if its always on. Ordering parts for return visit. ; ordrng 1 W11395558 (Evap cover with fan/ thermistor)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20003

Ricardo S.

Job Details: 07/12/2022

"Cx complains that the unit not working on any cycle, pump runs all the time, faulty cntrl.. replaced parts.. unit tested and working ok"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Fairfax, Virginia 22031

Christian C.

Job Details: 07/12/2022

Cx complaint unit intermittently does not power on. Inspected unit found that outlets used for MW does not have enough voltage. Top outlet reading 97.3VAC and bottom outlet reading 97.7VAC. Advised cx they need an electrician.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 07/12/2022

cx complaint oven not working.inspected unit found door hinge not set right causing unit not to seal properly.tested unit and unit is now workking properly.also adjuted simmer burner

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, Virginia 23518

Carl A.

Job Details: 07/12/2022

replaced all parts tested and calibrated unjit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Disputanta, Virginia 23842

John P.

Job Details: 07/12/2022

"CX complaint unit not cleaning dishes on top rack and also not drying after testing unit found OWI thermistor out of range and control not always sending power to fan ordering control sensor, and fan.; ordrng 1 W11084121 (Owi) and 1 W11305308 (Control) and 1 WPW10469574 (Fan) and 1 WPW10195032 (Deflector)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Vienna, Virginia 22181

Jason A.

Job Details: 07/12/2022

"CX complaint F8E4 error beeps & DW will not run. Checked drain pan no water but CX had turned off breaker a few days ago & water likely evaporated. Found F8E4, F9E1 & FAE9 - not listed. Ran test wash. Water ran into pan midway into cycle. Pulled out pan & left float switch on floor & ran test wash again. This time no leaks. Checked fill tube to valve is tight & pulled out unit to check sides insulation is dry & no sogns of leaks., Left side di not have tube extension installaed from factory See SDpics. Called techline SR 7734085592 > JJ; ordrng 1 W11535094 (fill tank (15) OOS) and 1 W11025988 (funnel ext hose (10))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near McLean, Virginia 22101

Eric W.

Job Details: 07/12/2022

installed new optics and icemaker cycled and filled with water no leaks

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, Virginia 22305

Emmanuel R.

Job Details: 07/12/2022

"Replaced sump and motor, tested for leaks . No leaks founds, unit is now working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Alexandria, Virginia 22314

Emmanuel R.

Job Details: 07/12/2022

"Cs unit is dispensing water very slowly and the icemaker doesnt make ice, Confirmed complaint. Found the water filter is defective restricting water flow, installed my by pass and water pressure returned really good . customer is happy. Also i set the icemaker into a cycle and it never stopped continues to cycle nonstop never shuts down and never calls for water . Replaced icemaker and tested it. New icemaker is cycling and filling with water, Advised customer to allow 24hrs for icemaker to produce ice. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Fort Belvoir, Virginia 22060

David J.

Job Details: 07/12/2022

Cx complaint unit not cooling. Removed back cover in freezer and inspected evap. Found no frost pattern but a huge ice ball on top left of evap. Spoke with AH and was instructed unit needs sealed system work. Ordering sealed system tech for return visit. ; ordrng 1 Wpw10507886 (Compress assem.) and 1 W10836706 (Evap) and 1 876764 (Service valve) and 1 W10843121 (Drier) and 1 Sealedsystemtech (Sealed system tech)

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near McLean, Virginia 22101

Eric W.

Job Details: 07/12/2022

7734085835 sr# installed new icemaker and tryed to fill no water but i can here the valve called tec line found fill hose froen tested heater getting 40 omes he said should be around 18 omes and no volts comming from control should be 12-13 v dc ordering ui and fill tube teste new fill tube heater befor installing if omes is still at 40 the one in unit is good just will neednew ui; ordrng 1 W11307246 (ui freezer) and 1 W11515313 (fill tube)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 07/12/2022

as per previous tech was able to access unit and replace icebox fan. Ran test 36 and fan works in and out of test mode. Test 56 no error codes 57 harvest 45 fill. Unit now operating as designed no further work needed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017AS2

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 07/12/2022

"Cx complaint fan came on by itself. Was able to access unit and cx stated when she was boiling eggs on the front burner with the fan off the fan turned itself on. FIlled a cup with 2 cups of water and ran on high for 4 minutes and unit boiled the water. Tested all functions of the unit. This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent fan, automatically comes on during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below is being used. Collected for service call only no further work needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/12/2022

cx complaint screw laying out. was able to access unit and found one of the mounting screws had backed out causing icemaker to hang and get caught on the ice tray. was able to correct the issue and unit now operates as designed no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW

Near Alexandria, Virginia 22315

David J.

Job Details: 07/12/2022

"F8E1 no fill long fill Cx complaint unit would stop in middle of cycle. Inspected unit and checked for error codes. Found one above. Cleared codes and ran diagnostic cycle. At the end of cycle there was a very loud screeching noise. Looked under unit and found no oil. I replaced the splutch and actuator. Found that belt was worn out and needs to be replaced. Ran diagnostic cycle again and the loud noise was there again. Checked under agitator and did not find any coins or objects. Going to order inlet valve, belt and gear case for return visit. ; ordrng 1 W11454741 (Gear case) and 1 W11239857 (Belt) and 1 W11210463 (Water inlet valve) and 1 285811 (Cam repair kit)"

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWS3

Near Springfield, Virginia 22150

David J.

Job Details: 07/12/2022

Cx complaint unit is just not working. Inspected unit and found I could not get unit to start. Cx stated it fills sometimes and doesnt drain. I tried to get into diagnostic mode but it kept giving me problems. Going to order parts to have unit back in working order. All parts are covered under Entitlements until 2023. Will replace parts once they arrive. ; ordrng 1 Wpw10605057 (Sump assem.) and 1 W10876537 (Drain pump) and 1 W11101428 (Lower spray arm) and 1 W10909701 (Control)

We serviced a

JENNAIR RANGE

Model JGD3536WS01

Near Crofton, Maryland 21114

Kevin P.

Job Details: 07/12/2022

cx is declining service on this unit. njob complete

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS0

Near Alexandria, Virginia 22315

David J.

Job Details: 07/12/2022

Cx complaint unit will not start. Replaced parts as stated by previous tech. Tested unit with wet paper towel. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Lorton, Virginia 22079

Tanner B.

Job Details: 07/12/2022

Cc the unit not spinning. found f7e1 error.. ran diag and unit seemed to complete cycle.. i did shifter test and the shifter is unresponsive .. unit needs new shifter .; ordrng 1 W10913953 (shifter)

We serviced a

KITCHENAID FREEZER

Model KRFF507HBL00

Near Sterling, Virginia 20165

Richard B.

Job Details: 07/12/2022

"CX complant. Freezer light out after last visit. Inspected unit and found freezer LED failed, Repkaced LED , less than 1 month since LED was replaced, New LED working as designed, Job completed, RB"

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