We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Georgetown, SC 29440
Jason T.
Job Details:
07/08/2022
"Cx complaint, no ice production, tested all circuits, found backed out harness connection at the cabinet for the icemaker. Repaired the loose connection and verified vac voltage, ran factory diagnostic test to verify unit functions, also tested icemaker fill-harvest... working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Woodbridge, VA 22193
Tanner B.
Job Details:
07/08/2022
"Seen evidence on infestastion at door, informed cx we need exterminator recipet before returning; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Edgewood, MD 21040
Neil H.
Job Details:
07/08/2022
cx complaint unit freezing in the rc replaced damper control stuck open and thermistor in rc.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Havre de Grace, MD 21078
Neil H.
Job Details:
07/08/2022
cx complaint unit not cooling properly found the fc evap cover in heavy frost 2x labob needed to defrost and thaw unit on return visit control thermistor and clip and harness needed.; ordrng 1 W11437914 (thermistor clip) and 1 W11581973 ( HARNS-WIRE)
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW15
Near Reston, VA 20194
Carl R.
Job Details:
07/08/2022
"Ice maker only makes a few cubes at a time. Filter was just changed. Owner suspects the water line from filter to ice maker is clogged. Water dispenser works fine. Talked with cx about ice maker partially filling. Hward ice maker harvest for about 5 seconds. Ice maker was partially filled. No ice clogging flow. Tried to perform a harvest. Nothing happened. Receiver and emitter boards are not showing a beam while door switch is held and while emitter flap is held. Needs emitter, and ice maker and Receiver board. ; ordrng 1 WPW10277448 (Icemaker) and 1 W10757851 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
07/08/2022
"cx complaint of unit not turning on,checkedu nit to find terminal block melted replaced terminal block tested unit works as designed; ordrng 1 279318 (terminal wires) and 1 wp3397659 (block) and 1 wpw10281322 (connectors), used 1 279318 (terminal wires), 1 wp3397659 (block), and 1 wpw10281322 (connectors) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Reston, VA 20191
Jason A.
Job Details:
07/08/2022
CX complaintDRYER F3 error code & load is wet when dryer stops. Advised CX use timed dry for now. Parts in stock > JJ; ordrng 1 WPW10298258 (harns-moisture sensor) and 1 W11525996 (main ACU)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
07/08/2022
CX complaint about unit not cooling properly on RC checked temps on arrival CX had drop temp setting to 33*F checked temps and found 53* on top shelves 40*F on bottom unit overfrosting checked thermistors readings tests 1- 53* 3- 38* 23-59* 25-69* 33-14* temps readings are wrong from sensor test 59 fan running test 90 heater pulling 144 watts issue with evap also found svc pointer that talks about a control and ui replacement on thjis earlier bella models it will extend fan running time as well GAVE CX A QUOTE DECIDED TO CALL KA TO SEE IF THEY HELP WITH COST PAID FOR SVC CALL ONLY; ordrng 1 W11533213 (control elec kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Vienna, VA 22182
Jason A.
Job Details:
07/08/2022
CX complaint DW not drying. Items are wet at end of cycle. Rinseaid in dispenser. Measured 120VAC into & out of thermal fuse. Measured 3 to 4A not enough to heat properly. Checked wiring. Htr gets warm. > JJ; ordrng 1 W11305308 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Millersville, MD 21108
Kevin P.
Job Details:
07/08/2022
"cx complaint unit not making ice and hasnt for months, arrived and found ice frozen in the mould and ice maker switch in off position. turned ice maker on and held test switch then unit twisted to eject ice and filled with water again. unit is working and appears to have been switched off mistakenly, cx said she didt know there was an off switch, job complete."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEP01
Near Washington, DC 20003
Ricardo S.
Job Details:
07/08/2022
"Replaced Grille, air flow cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Williamsburg, VA 23188
Justin W.
Job Details:
07/08/2022
cx complaint container has hole in it. confirmed complaint. verified model serial within warranty. swapped over container partss to new base. tested ice maker dispensing ice and working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Oakton, VA 22124
Jason A.
Job Details:
07/08/2022
"CX complaint FRIGE not cooling. Unit is in garage & unplugged. Checked RCevap & condenser lines. RC evap shows signs of leak. Corroded copper lines & mastic crumbllng. Ran test 38 / 100%. NO frost pattern. Unit pulls only 69W. NonUV type bella compressor. Parts OOS. 3CountSealSystem > JJ; ordrng 1 3CountSealSystem (3CountSealSystem) and 1 W10735062 (tube) and 1 W10865322 (evaporator RC) and 1 W11025999 (compressor kit incl invrtr, drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Mount Holly Springs, PA 17065
Drew B.
Job Details:
07/08/2022
"cx complaintt hat unit is not washing/drying well.. i found code dry fan motor failure f10e3 and checked connecrtions no issues and went through test seeminlgy okay.. the drain motor works and the dispencer opens, valve opens and fills with good psi.. after cycle complete. found unti will need the control and bring back sump being the fan motor is actually okay.. schd for tuesday; ordrng 1 W11410070 (motor 10@trb)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Ocean City, MD 21842
Michael E.
Job Details:
07/08/2022
Replaced drive motor as per previous diagnosis. Tested unit and still not getting the motor to turn F7E3 error code. I am not hearing motor try to activate or actuator im also not hearing try to activate. ACU has 120vac coming in. 12vdc to UI. ACU flashing. Tested for voltage drop but did not have any voltage drop. Tested motor from control and had 5olms on both windimngs. Control W11519742 needed per WPTL. I quoted CX price and saved the quote. CX declined repair at this time so she can contact WP and/or look at new units. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21218
Shane M.
Job Details:
07/08/2022
called cx to be let in house and said everything good... sdpics of showing up
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Greenville, NC 27858
Ronnie B.
Job Details:
07/08/2022
"recovered refrigerant, removed and repalced compressor, filter/dryer, and installed coupler. Pulled 28hg of vac and verified no leaks during leak down. Charged with 4.6 oz of 134a low side 0 psi, high side 100 psi and amp draw 1.09. Filled gaps with silicone, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Eldersburg, MD 21784
Brian R.
Job Details:
07/08/2022
cx complaint is unit doesnt run or wash right and doesnt seem to dry like it did before. said she cleaned filter and unit started to act up. unit shows O-O-W and cx know. started a cycle and unit fills and motor pumps good and spray arms turn. canceled to drain ands opened door and you can feel heat.found code F7e1 ran through tests and turned heater on to check. turned heater on and it heated a bit then code came back. had steam when putting water on element. unit will need control replaced. went over quote and unit with cx.; ordrng 1 W11306302 (Control 228.52)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Goochland, VA 23063
Jerod R.
Job Details:
07/08/2022
replaced ordered part and tested unit is now fully functional
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Haymarket, VA 20169
Daniel J.
Job Details:
07/08/2022
unit error f6 e8 error reset unit waited then tested no errors occured while working on range would heat water in a cup unit working as it should
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Washington, DC 20003
Samuel R.
Job Details:
07/08/2022
replaced parts ordered.tested unit and unit performed properly.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Alexandria, VA 22304
Christian C.
Job Details:
07/08/2022
"Installed control, lid lock, and harness. Tested unit issue still persists. When put in a drain and spin unit will spin for about 2 secs then give the E4 lid open error. Called techline SR#7734066786 tested control and lid lock all good. But does not detect lid is closed. Advised to order lid assembly and lid lock. Lid lock is not detecting magnet from lid.; ordrng 1 W11189136 (lid) and 1 W11371714 (lid lock)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Crofton, MD 21114
Eric W.
Job Details:
07/08/2022
"CX Complaint: Burners not lighting all the timeInspected unit, Found intermitant lighting with burner heads and caps. swapped caps and heads around and got different results. Ordering all new burner heads and caps.; ordrng 1 W11435570 (Burner Caps) and 2 W11435630 (Burner heads)s and 1 W11435659 (Burner Heads) and 1 W11435657 (Burner Heads) and 1 W11435660 (Middle Burner Head)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
07/07/2022
cx had to rescudle as they had an dr appt that they could not be late for; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details:
07/07/2022
helped wr
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Chesapeake, VA 23322
Branden R.
Job Details:
07/07/2022
"came out to replace parts on unit , disassembled unit and replaced all safetys , tested and reassembled tested once more unit is running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED8500BR0
Near Bowie, MD 20715
Andrew H.
Job Details:
07/07/2022
Cx complaint is the unit has a burning smell when in use. I removed basket and found a large build up of lint. The lint has sign of a thermal event. So I found that the lint at one point had caught on fire inside the element and outside the element. I showed this to the customer the customer is just going to replace the unit. Customer paid for service call
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/07/2022
Called office and office has rescheduled cx. Ordering module.; ordrng 1 W10886867 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baltimore, MD 21230
Milton J.
Job Details:
07/07/2022
CX complaint unit not making ice. Installed new Evap Harness and Ice Maker as ordered by previous tech. Tested unit and is now functioning properly.
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA 20148
Ezra M.
Job Details:
07/07/2022
"low cool, evap frozen over again. verified unit reading thermistor, verified defrost heater working. called techline, spoke with JR. updated sr 7733999098, advised ordering ui and control. steamed out evaporator and dried liner and cover; ordrng 1 W11518204 (dispenser UI) and 1 W11558182 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Nottingham, MD 21236
Neil H.
Job Details:
07/07/2022
"cx complaint unit not coming on found good voltage then found power to u,i, but no lights replaced and unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Elizabeth City, NC 27909
Branden R.
Job Details:
07/07/2022
"came out to replace parts on unit , disassembled and replaced all parts needed , calibrated unit and tested unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Newark, DE 19713
Alexander W.
Job Details:
07/07/2022
Cx stated unit has murky water when finished. Tested inspected and verified cx complaint found F8E2 F10E2 F9E1 error codes found harness and sump defective ordering sump harness and returning with control just in case. Cannot reached at this time due to SO parts. ; ordrng 1 W11568793 (Harness) and 1 W11416362 (Pump motor)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Essex, MD 21221
Milton J.
Job Details:
07/07/2022
CX complaint OTR light not coming on. Installed new Control and Bulb as previously ordered. Tested and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Bernard M.
Job Details:
07/07/2022
"Cx complaint unit won't spin. Ran normal cycle and heard motor run and it heated. Removed top panel and found the belt had broken. Replaced belt using pre-id parts, ran cycle and the unit now spins and heats as designed. Cx paid for full repair. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/07/2022
Cc the unit had bad water tatste/ slighjt condensation in RC. foun d the units RC lh door seal w/ gap. Applied heat to make sure gap is sealing .. informed cx to flush unit out to improve taste/ change filter..
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Smyrna, DE 19977
Taylor F.
Job Details:
07/07/2022
"cx complaint is RC door coming open when the FC door is swung shut. Found unit unlevel, leaning forward, and the door gasket not sealing perfect in the bottom left corner. Corrected gasket with heat gun, tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details:
07/07/2022
"Installed door, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Greenville, NC 27858
Ronnie B.
Job Details:
07/07/2022
"cx complaint of f0-e4 error code. checked unit and found the following codes f3-e3, f0-e4. Ran test on inlet thermistor and is reading about 95 degrees celsius and should be closer to 30. Removed and replaced inlet valves, cailbrated, tested, is now reading 28 celsius, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fulton, MD 20759
Alexander D.
Job Details:
07/07/2022
"cx complaint unit lost cooling, rc in 60s and fz was around 15. cx unplugged unit and plugged it back in over the weekend(4-5days ago) and its been cooling fine since then. cx said she noticed the 2-5 year warranty in her paper work and said that kitchenaid told her repair would be covered. explained to cx that its a limited parts only covers parts/labor for specific parts and that 'sealed refrigeration system' does not mean the whole unit. showed cx list of parts covered and advised that even if issue is one of these parts then i would still have to charge 120 service call. went over oow pricing and cx declined service since its been working properly for 4-5days. no service provided, no money collected"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Hampton, VA 23669
Carl A.
Job Details:
07/07/2022
"cx complaint of ui not working ,checked unit to find that ui was failing and getting stuck in a mode when in use,reset unit back to factory settings whiel ui board beening ordered; ordrng 1 W11297728 (CONSOLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details:
07/07/2022
"Cc the unit making vibration noise , intermittenly ..CX states the unit cools fine but the unit will randomly make a loud noise. Cx stated the last tech mentioned the compressor was very hot and white marks at discharge line .. i Pulled unit and found compressor running as designed/ not very hot , atleast not right now .. the white mark is fluz from soldering .. i couldnt repliacte noise .. the compressor i had looked as if it may have been dropped.. a small hole where it looks like the process stem hit / bent back .. unit needs a new uncompromised compressor .. install new comp and coupler / drier ..; ordrng 1 W11557671 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
Shane B.
Job Details:
07/07/2022
cx complaint is poor cooling and low ice production. when i arrived ice bin was full. cx just moved in a week or to ago and said this is all the ice its made since they got here. unit is set to coldest settings in both sections. my prob shows 35/-6. i tested the ice dispensor and motor did not turn only made a buzzing noise. auger in bin spins freely by hand. unit will need new auger motor. ordering part. frost pattern looks good and air ducts are clear. set unit back to recomended temps and informed cx that temps are good. schedule cx when motor is available.; ordrng 1 W11310391 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
07/07/2022
"freezer full of frost, rc warm. freezer full of frost, found bottom of cabinet gapped out from liner. unit not sealing. called techline, spoke with Austin, unit submitted for review"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Fort Washington, MD 20744
Robert A.
Job Details:
07/07/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the defrost brown wire connector had seperated. I removed all ice and reconnected and secured the wire and tested the defrost sensor and heater. Both are working fine. The unit is working as designed.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Virginia Beach, VA 23451
Carl A.
Job Details:
07/07/2022
"cx complaint of hearing a pop noise,checked unit to find the following error code 9d22,aslo complaint of temps,could not find any problems at thsi time cx asked to have main board repalced,replaced board - cx paid in full"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Fort Belvoir, VA 22060
Tanner B.
Job Details:
07/07/2022
units control board has been wet and has corrosion .. unit needs new control ..; ordrng 1 W11100602 (control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
07/07/2022
"CX Complaint is the unit is having wet clothes at end of cycle. Inspected unit and found error for off balance and lid fault ran diag and found the basket not spinning just wash plate pulled basket and found hub teeth warn out, Replaced hub and tested unit and unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Arlington, VA 22207
Jason A.
Job Details:
07/07/2022
K128Y21NPL2 - - - CX complaint FRIDGE FC not freezing. NO ice production. Checked FC evap partial frost pattern. top half of evap is heavy frost. See SDpics. Test evap & condenser & icebox fans. Condenser fan covered with dust. Cleaned vents & blade but motor is very slow. Ran test 40. step 01 02 COMPRESSOR STILL RUNNING??? Step 4 & 5 only 28W. Ran test 38 100% 154W. 3COUNTSEALSYST. Parts in stock Called office to schedule > JJ; ordrng 1 3COUNTSEALSYST (3COUNTSEALSYST) and 1 W11024494 (condenser fan) and 1 W11575001 (3way valve) and 1 W11592010 (compressor kit incl drier & invtr)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Newville, PA 17241
Andrew S.
Job Details:
07/07/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the compressor is running. I found only a partial frost pattern in the cabinet. I then did and amp draw and found that the amp draw was at 1.34 amps at the start and then went down to .56 amps and equalized out at .60 steady. I called MM and informed him of my finding. I am ordering a compressor and a filter drier. Will also need a 2 call count for the sealed system repair. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Henrico, VA 23231
Chris B.
Job Details:
07/07/2022
cx complaint unit will randomly pause in middle of cycle inspecetd unit confirmed cx complaint found when unit does pause mid cycle you press start and unit will continue original cycle ordering control and UI and console found no error codes stored also ran unit threw test mode and unit will complete test mode without pause but will not complete normal cycle; ordrng 1 W11462458 (control) and 1 W11460962 (ui) and 1 W11460908 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details:
07/07/2022
Cx complaint unit is not working properly inspected unit found the freezer wall covered top to bottom in ice unit has a bad thermistor verified it is reading out of range. Reordering the thermistor. Ordering the control and heating element as well to be used as needed. SR 7734054811 ; ordrng 1 W11566851 (Control) and 1 W11581973 (Sensor harness) and 1 W11546981 (Heating element)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/07/2022
Cx complaint unit is not working properly inspected unit found lint line clogged. Unit heats and has plenty volume out the rear home will need a vent cleaning service to fix issue with air flow. Unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Winchester, VA 22603
Daniel J.
Job Details:
07/07/2022
complaint ice tray froze over no ice being made in freezer removed door found fill tube not inserted into fill tray removed and reinstalled icemaker with fill tube inside of housing jumped H to T confirmed no longer leaking and icemaker full with water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chantilly, VA 20152
Ezra M.
Job Details:
07/07/2022
"food freezing in rc. verified evap clear, damper in place. found gasket at rc thermistor not in place, not properly restricting airflow at thermistor. reset gasket properly, replaced thermistor."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Greater Landover, MD 20785
Samuel R.
Job Details:
07/07/2022
cx cancelled advising unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/07/2022
came out to replace the ingiter. disassembled the unit as needed. replaced the igniter and tested the unit. unit is now starting whenever the knob is turned to ignite.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Austin D.
Job Details:
07/07/2022
"cx complaint unit not cooling and no ice, checked unit, fc at 14 degrees, defrost frost build on evap, thawed frost build with steamer. called techline, come to find wire backing out of harness at control, reseated wire and checked all connections, evap and condenser are working, icemaker is calling for ice, thermistor in range, advised cx to keep eye on temps and if issues persist contact via office"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
07/07/2022
"assisted ar with repair, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Zachery R.
Job Details:
07/07/2022
"assisted ar with repair, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23223
Chris B.
Job Details:
07/07/2022
cx complaint unit will not heat inspected unit confirmed cx complaint unit only getting 120v found breaker half flipped reset breaker tesetd unit wiorking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/07/2022
"cx complaint the doors not aligned. checked the unit and found the bottom left hinge loose. this was causing the unit to sag the left door. this can cause warm air migration. therefore, i tightened the hinge and made sure all doors were tightly sealing. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Bailey's Crossroads, VA 22041
Jason A.
Job Details:
07/07/2022
CX complaint FRIGE not cooling. FOund unit is unplugged. Plugged unit in & compressor started up. 2CountSealSystR600. Lokringkit. Updated MS & POP - - - See SDpics. Maintenance moved to storage. Call in advance to get location > JJ WRT312CZJB00 / VSX0484666; ordrng 1 2CountSealSystR600 (2CountSealSystR600) and 1 Lokringkit (Lokringkit) and 1 W11370578 (Compressor kit incl drier) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details:
07/07/2022
"came out to replace the seperator. disassembled the unit as needed. replaced the seperator. tested the water, ice, etc. all working correctly. unit is running as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bear, DE 19701
Jonathon C.
Job Details:
07/07/2022
"cx complaint, unit buzzing and lid locked. tested, inspected, verified complaint. found buzzing comming from a stuck drain pump. cleared blockage from drain pump, unit working for the time being but pump is still needed. ordering drain pump.; ordrng 1 W11396717 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QMW02
Near Glenwood, MD 21738
Justin S.
Job Details:
07/07/2022
cx says the unit is not cooling at all. had the unit off when i arrived. turned the unit on and the compressor and fans activate but i hear a lot of clicking from the control and it is turning the evaporator fan on and off. can feel heat coming off the discharge tube. Technical Service Pointer #: W10823361 deals with the control replacement. replaced the control and tested. the unit is no longer turning the evaporator fan on and off
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Elkton, MD 21921
Jonathon C.
Job Details:
07/07/2022
"saftey call for fire. inspected unit, cx had taken off the door on arrival. attached pictures of damage. the fire originated from the heater plug on the mother board. melted the board, front panel, door latch, outter door panel and main harness. deemed unrepairable by Whirlpool saftey. saftey consession M13FG81WL1and "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean View, DE 19970
Michael E.
Job Details:
07/07/2022
"CX complaint: loud sound and lights intermitant. Tested and verified complaint> i found the evap fan is humming and left RC door switch is not always bring lights on. Ordering evap fan blade, door switches and marking evap fan motor for return visit. Scheduled next visit for 7/18 anytime; ordrng 1 W11384469 (switch) and 1 W11396033 (switch) and 1 WP2163777 (blade-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Newark, DE 19713
Jonathon C.
Job Details:
07/07/2022
"cx complaint, grinding noise. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS06
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
07/07/2022
"Cx complaint that the unit's lower oven outer glass is broken. I inspected the unit and confirmed the complaint. I found the unit needs a new outer glass. The unit needs a stainless steel replacement, a black stainless replacement was sent. I'm ordering the correct part again for the return visit. I collected the payment in full by CC.; ordrng 1 W10577911 (stainless outer door)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newark, DE 19711
Jonathon C.
Job Details:
07/07/2022
"cx complaint, no sound. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Towson, MD
Keith H.
Job Details:
07/07/2022
cx complaint is unable to cancel bake cycle inspected unit and there is a service pointer for this sp w11525545..however cx and i were unable to connect unit to internet so i replaced console with updated on and tested it unit is working
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Abbottstown, PA 17301
Sal R.
Job Details:
07/07/2022
"Per the previous tech, I was able to access the compressor compartment and installed 3 mastics . Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Mitchell H.
Job Details:
07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Mitchell H.
Job Details:
07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near York, PA 17408
Sal R.
Job Details:
07/07/2022
"CX complaint is that the unit is not opperating completly. I found that the UI is not chiming at all. I also found that the RC Evap drip pan is bowed and cracking. Per Technical Service Pointer #: W11092686, I am ordering 1 service kit (W11457241), I am also ordering 1 UI control (W11092503). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11457241 (service kit) and 1 W11092503 (UI console)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
07/07/2022
"cx complaint unit clicking every 15 mins and door rubbing cabinet, checked unit, adjusted door. no fault codes, ran test cycle, heard slight thump, ran a 2nd cycle and heard loud thump sounds to be to wax vent motor, ordering wax vent motor, control, and dispenser to complete repair.; ordrng 1 W11462459 (control) and 1 W11412300 (dispenser) and 1 W11416460 (waxventmotor) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model MFW9800TQ0
Near York, PA 17403
Drew B.
Job Details:
07/07/2022
cx complaint that unit...is flashing the fh code and after trouble shooting the unit per the rtech sheet the unit connections are tight secure their is no noticable hole etc in pres hose and ran auto test and rinse and spin and started normal cycle no issues could have been duplicated. collected 120.00 for service and cx is gonna call backwithin 30 days if issues keep happening bring back the parts listed for possible issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Norfolk, VA 23504
Zachery R.
Job Details:
07/07/2022
upon arrival noticed live roach. snapped pic of roach and advised cx to contact exterminator.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Delmar, DE 19940
Frederick R.
Job Details:
07/07/2022
CX complaint is dryer no heat. Replaced all part from prior diagnosis minus terminal block. After repair I tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Owings Mills, MD 21117
Brian R.
Job Details:
07/07/2022
cx complaint is unit started with no ice and she changed the filter and then started with cooling issues then stopped cooling in both sections. all lights and fans check and evap clear as unit is hot.unit is way O-O-W and she said like 16 years old. pulled unit out and compressor and fan running. compressor temp was 97 and lines were 77. unit was running but no cold air blowing out. called RE with all reading and to go over unit and compressor is bad. went over parts and prices as well.unit will need compressor replaced and pressure tested and charged. went over unit and quote with cx. cx wants to replace unit. gave quote for now. ; ordrng 1 W10160407 (Compressor 363.72) and 5 R134a (charge 5.50)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Barboursville, VA 22923
Eric F.
Job Details:
07/07/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details:
07/07/2022
cx complaint is lights dont come on when door is open inspected unit and found both hinges loose. i tighted screws on hinges doors open and close properly and lights work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Barboursville, VA 22923
Eric F.
Job Details:
07/07/2022
"Cx did not know about separate labor fee, refused service, cx going to call whirlpool and request a concession."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Baltimore, MD 21213
Shane M.
Job Details:
07/07/2022
cx canceled at door.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manheim, PA 17545
Justin L.
Job Details:
07/07/2022
Cx complaint of high temps and burning smell. Was able to access unit and found 242VAC incoming at terminal block. Checked all connections and all fuses had continuity with element having a resistance of 9.8 Ohms and no signs of grounding. Ran unit on high heat and using thermocoupler found it to cycle with a low of 128F and a high of 166F. Called techline and spoke to Bruce SR#7734058845. Attempted to call safety but they were closed. Cx has a pvc 90 coming off vent into flex vent. As per installation instructions cx will need to change to correct. Unit currently operating as designed. Please send shop job to contact safety; saved tckt
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, VA 22192
Tanner B.
Job Details:
07/07/2022
installed new rf burner head. tested unit. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reinholds, PA 17569
Justin L.
Job Details:
07/07/2022
"After previous visit unit has been operating with no issues for 5 months. No use for parts at this time but if issue arrives in future please pre-id control, shifter, and harness and make mandatory. Unit operating as designed no further work needed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Israel R.
Job Details:
07/07/2022
Customer complaint unit is not stopping. the unit is running for ever. I tested the unit and found the unit timer is not mocing. The unit is operatiojns correcrtly. Heating and unit is drying just not stopping. I ran a time dry and the time dry did not stopped. It stayed on 30 min for ever. Ordering timer and control board. 14 and 6 at tribles.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB01
Near Westminster, MD 21157
Justin S.
Job Details:
07/07/2022
replaced the ice maker and tested. the unit completed the rotation and filled. the unit is nwo good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Greensboro, MD 21639
Andrew W.
Job Details:
07/07/2022
"cx complaint is 2 error codes. inspected and verified complaint. unit is clearly neglected, has scratches and food spilled all over it. unit has odor coming from it. filters are caked and have not been cleaned. top spray arm is visibly cracked. put unit in diag mode and found 4 error codes. F9E1, F10E2, F8E4, and F9E2. called WPTL to share findings.Spoke to Steve SR# 7734055825unit is under lowes extended contract and needs authorization for repair. unit also needs to be cleaned and under the unit has piles of trash and debris with ants and bugs crawling in it. needs to be cleaned before tech can service. Quoting cx for cost of repair to be $1,030.75. has to be approved before moving forward. charging double labor for the amount of parts needed for repair. cannot reschedule w/o apprvl.; ordrng 1 W11412300 and 1 W11416460 and 1 W11545539 and 1 W11545290 and 1 W11416363 and 1 W11414944 and 1 W11551233 and 1 W11568785 and 1 W11507999 and 1 W11590538 and 1 W11573766 and 1 W11128231 and 1 W10903468"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Bowie, MD 20715
Andrew H.
Job Details:
07/07/2022
Parents complaint is the unit has a gas leak. Inspected unit found gas off. I checked the regulator the gas line not felt tight but the line was loose where I could wiggle the line back and forth. I tightened the gas line up and checked all connection in the rear. I turned gas on and use gas sniffer to check for leaks No leaks found. I called Whirlpool safety
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
07/07/2022
"Tech called and spoke with the customer in reference to the unit, was advised by the customer that the cabinet on the bottom is exposed and you can see the insulation inside of the refrigerator tech line needs to be called in reference to this repair. Advise customer dispatch will call in the morning to reschedule, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17403
Drew B.
Job Details:
07/07/2022
cx complaint that unit is freezing up again and not cooling i found mass amount of frost and the thermistor was not attach to the evap was able to thaw evap and install new thermistor and securely place unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Fairfax, VA 22032
Richard B.
Job Details:
07/07/2022
"CX complant. Oven sparked . Prior diagnosis found unit needs bake element , Due to being open, Installed bake element and tested unit by doing a preheat. Oven working as designed, job completed, RB"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Chambersburg, PA 17202
Andrew S.
Job Details:
07/07/2022
Per previous diag I was able to access and repalce the LF orifice holder. I then cleaned the ignitors and burner heads and reinstalled the unit. i then tested it and the unit is igniting. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details:
07/07/2022
"Inspected the unit. Found that the cx is saying that the Freezer Section is cooling properly. I then checked the Freezer Temperature. I'm getting 55.5 Degrees. Noticed that the Deli Drawer isn't lighting up. Ran Service Test 4 on the unit. When unit was switching to Section 5 of Service Test 4 the unit shut down completely. User Interface then said P.o. = Power Outage. Called Whirlpool Techline Ref # 7733629420. Per Whirlpool Techline replace the User Interface Deli Drawer, Deli Drawer & Deli Harness. ; ordrng 1 W10815669 (DOR-FIP ( Stainless)) and 1 WPW10769076 (Whirlpool Refrigerator Display Control Board) and 1 W11170612 (Whirlpool Refrigerator Pantry Drawer Wire Harness)"
We serviced a
WHIRLPOOL OVEN
Model WMH31017HZ4
Near Taneytown, MD 21787
Bernard M.
Job Details:
07/07/2022
"Cx complaint the light under unit won't come on. Inspected unit and found cx had removed old bulb. Replaced bulb using vanstock 8206232A, and the light didn't come on. Ordering control and socket, once approved contact cx to reschedule; ordrng 1 W10210871 (socket) and 1 W11552018 (control), used 1 8206232A (bulb) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fairfax, VA 22030
Richard B.
Job Details:
07/07/2022
"CX complant. No ice, Inspected unit and found ice maker empty . Found when testing ice maker tests OK , Ice maker rotates ,then does two fills , Ordering fill valve assembly . Further work needed, RB; ordrng 1 W11455388 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Crownsville, MD 21032
Kevin P.
Job Details:
07/07/2022
"installed new control and sump assembly, new sump is equipped with a diverter which the original did not have and i had to remove the diverter disc for it to work properly. job complete"