Service History 1024 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Nanjemoy, MD 20662

Robert A.

Job Details: 07/13/2022

"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. The cx said since last week's power outage it has not been freezing food anymore. I ran test 1,2 &3 and all worked fine. The overall temps are good (39/-4). The FC temp was set to -5 ( I notified the cx and switched it to 0). No air is leaking through the ice chute area. I noticed the current food arrangement can cause poor airflow in the RC, there are multiple items along the wall and directly in front of the damper door. I informed the cx of proper food arrangement and asked her to keep an eye on it. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Nanjemoy, MD 20662

Robert A.

Job Details: 07/13/2022

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Towson, MD 21204

Brian R.

Job Details: 07/13/2022

called cx and spoke with her and advised due to the storm and damages and no power and roads closed we will need to reschedule. she said ok and will reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/13/2022

"Per prior diagnosis, replaced and installed bail arm and extension. tested unit and unit is working as designed. job complete."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Williamsburg, VA 23188

Carl A.

Job Details: 07/13/2022

"cx complaint of light out in freezer ,checked unit to find bad led light in unit ordering part needed for repaires; ordrng 1 W11520324 (Refrigerator LED Light Module)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20906

Andrew H.

Job Details: 07/13/2022

Customers complaint is the unit shutting off when starting the cycle and had an error code. Inspected unit found unit has f2e1 stuck key error code and f0 E7 hot water detected during Rin cycle. I checked and found start button not responding all the time with user interface test. I checked basket did not find any friction when spinning the basket by hand. I ran test cycle. I found unit has stuck key on user interface and bad programming thinking that you didn't have items in it during the clean cycle but customer has not ran the clean cycle. Unit will need control and user interface rescheduled for 7/19.; ordrng 1 W11478523 (User interface)

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Edenton, NC 27932

Austin D.

Job Details: 07/13/2022

"cx complaint the unit is not cooling at all. checked the unit and found the compressor chort cycling at 9 amps. therefore, the compressor has failed and will need to be replaced. ordering all parts needed to resolve the issue. will return any parts not used.; ordrng 1 W11370574 (compressor) and 1 W11504431 (fitting) and 1 W11506619 (fitting) and 1 W11109499 (filter drier) and 1 W11546692 (evaporator) and 1 W11504448 (fitting) and 1 W11506620 (fitting) and 1 R600 (R600) and 1 sealedsystemtech (sealed system tech)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Ocean City, MD 21842

Michael E.

Job Details: 07/13/2022

CX complaint: unit doesnt always run and vent housing inside unit is catching clothes. Tested and verified complaint. I found 1 side of the iterior vent housing is not secure and is catching clothes. To properly diagnose will require a second tech due to stacked unit. Marking control for return visit and ordering vent housing W11211470. Cannot reschedule due to second tech needed.; ordrng 1 W11211470 (housng-out)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Brandywine, MD 20613

David J.

Job Details: 07/13/2022

Cx complaint unit will not dispense ice. Installed all parts stated by previous tech. Tested unit and now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Ocean View, DE 19970

Michael E.

Job Details: 07/13/2022

Replaced the drip pan as per previous diagnosis. Reordering drain tube. Cannot reschedule due to NW part; ordrng 1 W11084807 (extension)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near ,

Eric W.

Job Details: 07/13/2022

cx complant of unit not draining inspected unit found it has a high loop but the drain under the sink is higher than the top of the trap and the dish washer is in the middle trying to push the water up hill cx needs plumber

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0ES1

Near Hyattsville, MD 20783

Dustin F.

Job Details: 07/13/2022

"cx complaint: Back right burner not workingInspected unit, Burner has visual damage, and is reading open. replaced back right ceramic element. tested unit, everything works as intended."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Red Lion, PA 17356

Sal R.

Job Details: 07/13/2022

"CX complai t is that the utni will not light . I foun d that the unit will need 1 spark mod(WPW10110523) after inspoecting the switch harness and foundiong no issues. Once the part is avalible, please have somoemne form the office call to set a return date.; ordrng 1 WPW10110523 (Spark mod)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/13/2022

Inspected the Drain Pump. Found that the Drain had the cx's undergarments in the Drain Pump. Removed all undergarments. Tested the unit. No Leaks. Unit is working as Designed. If the cx calls back order the Drain Pump = WPW10605427& Pressure Sensor = WPW10448876. Don't go without parts. Cx paid for the 2nd Tech with Card.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lower Allen, PA 17011

Fred G.

Job Details: 07/13/2022

cx complaint units control board burnt. inspected unit and found 124.1vac to unit. removed front panel and found 124.1vac to control board. did not find any voltage to UI. called safety was given a auth to fix unit. replaced control with preID part and ran unit through a auto test and found the unit checks good.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Frankford, DE 19945

Michael E.

Job Details: 07/13/2022

"CX complaint: convect bake button not responding and cooktop flames too high. I adjusted the cooktop flames. Then i found resetting unit did not correct button problem. Only 1 button is not responding. Ordering control W10877013, cannot reschedule due to NW part.; ordrng 1 W10877013 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Harrisburg, PA 17111

Fred G.

Job Details: 07/13/2022

cx complaint units left side door wiring is malfunctioning. inspected unit and took off left side door latch cover and found 2 broken wires. i was able to repair both wires with heat shrinking butt connectors and tested unit and found the unit now works as designed. called trade care and got this job covered by WL. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21207

Keith H.

Job Details: 07/13/2022

cx complaint is door wont close inspected unit and found the mounting bracket had come down a bit blocking door from closing (i took pic) i was ablke to adjust bracket and move it out the way of door unit is wokring now

We serviced a

WHIRLPOOL WASHER

Model MHW6000XG1

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/13/2022

"i arrived and went over the out of warranty pricing with cx at which time he declined sewrvice as the unit is 11 years old hes opting to replace it. no service performed, no money collected, job complete"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Silver Spring, MD 20906

Andrew H.

Job Details: 07/13/2022

"Customers complaint is the units making a sound. I ran unit and test mode I ran the turntable by itself, I ran the magnetron by itself, and I ran the fan by itself. I asked the customer if these were any of the sounds that she heard. The customer say that that's not the sound that she heard and says that it happens around 1 minute and cooking. Customer place a potato inside the unit for 7 minutes. The unit did not make the sound. Customer then ran another cycle for 2 minutes with bread and the unit did not make the sound. Customer then reheated the potato for 3 minutes and the unit didn't make the sound. I found the unit working as designed at this time is not making any sounds. I ran the test cycles to try to pinpoint where the sound was coming from. I advise customer I'll document today's visit and if unit is making a sound to record it with her camera. If customer calls back send transformer and turntable motor."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hagerstown, MD 21742

Bernard M.

Job Details: 07/13/2022

Attempted to replace parts and found after removing kickplate that the unit sits on sub floor with shims going back to back legs. Front legs on sub floor are all the way up and can't get tool in there to lower. Instructed cx to contact installers and have the unit accessible to do repair. Cx will contact office once accessible.; snapped 3 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21207

Keith H.

Job Details: 07/13/2022

cx complaint is unit not cooling properly inpsected unit and found the freezer evap heavily frosted will need new thermistor and diffuser 2 ct job for defrost; ordrng 1 W11380595 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Columbia, MD 21044

Robert L.

Job Details: 07/13/2022

"cx complaint not making ice, found T58 01 cold, T56 e5, T57 02 not reach home, taped switch and reset power T57 01, T15 02 good, T36 fan good, T45 water good, was looking at possible door issue but reran T57 and came bakc 02 again, replaced icemaker from pre-id, icemaker passed and filled, left switch taped for weekend cx to remove and see if effecting production, tested all ops ok; used 1 w11579560 (icemaker from 606073) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frankford, DE 19945

Michael E.

Job Details: 07/13/2022

Replaced heat element as per special project. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS0

Near Annapolis, MD 21409

Kevin P.

Job Details: 07/13/2022

"installed new interlocks and fuse and unit tests good, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/13/2022

Cx complaint is not that the unit is leaking. Cx had someone come out and found the valve/pipe that feed water to the unit is leaking. the valve has been terminated/capped unit it can be repaired. Cx had to have kitchen floor redone so the unit has no water going into it to test for leaks. informed cx to call the office to reschedule whent the water supply to the unit has been corrected so we can come back out and verify the unit itself is not leaking. cx also noted the doors to the unit do not seem to close fully. inspected and found the FC and RC door gaskets are not sealing properly/defective. tried to heat and form but they do not stay in the door. ordering fc and rc door gasket. cx wanted to have them repaired on the return visit for the leak check. please send gaskets on return visit; ordrng 1 W10838574 (gasket-dor white) and 1 W10861499 (gasket-dor white)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Norfolk, VA 23510

Justin W.

Job Details: 07/13/2022

cx complaint unit not working. checked unit to find drain pump has come unplugged. reattached connector and tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Ocean View, DE 19970

Andrew W.

Job Details: 07/13/2022

"Per prior diagnosis, replaced control and bulb. tested unit and unit is working as designed. job complete."

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near York, PA 17404

Drew B.

Job Details: 07/13/2022

"cx complaint that unit is not drying the whole time on any cycle other than time dry.. when running i found the unit to heat nd hve no issues with any heat opertions tco, gas valve , igntr, etc i did loweer the the front a slight bit when running so the clothing can move closer contact with the rods in front but ordering the following parts in stock call wife to rechd; ordrng 2 WP3387223 (electrode 59@trb)s"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Vienna, VA 22181

Richard B.

Job Details: 07/13/2022

"CX complant. Byurners not igniting correctly. Inspected unit and found burner cap on LF and RR were reversed . Reversed caps and showed CX burners all working correctly, CX is on propane and will advise once he gets a hold of builder to see if conversion was done, If CX calls back order conversion kit. W11238042 .RB"

We serviced a

WHIRLPOOL OVEN

Model KEMS307GBL0

Near Bowie, MD 20716

Mitchell H.

Job Details: 07/13/2022

cx complaint unit inner door glass broken. installed new door glass and unit is now good to go. job completed.

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRP02

Near Alexandria, VA 22307

Christian C.

Job Details: 07/13/2022

Cx complaint leds on top of the unit and FC section are out. Inspected unit jumped led in FC section and the top leds lit up. Installed led in FC section. All leds are now working. Cx paid in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Williamsburg, VA 23188

Carl A.

Job Details: 07/13/2022

cx complaint of unit freezing food in ffc called techline spoke with Jole was advise every thing is checking good did find thermistor needed to be put back in place tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Edgewood, MD 21040

Neil H.

Job Details: 07/13/2022

cx compaint unit not draining found pump wire came out fixed wiring and pump working and tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Easton, MD 21601

Jonathon C.

Job Details: 07/13/2022

"cx complaint, unit leaking from front. tested, inspected, verified complaint. found bellow defective causing leak. replaced bellow. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22308

Christian C.

Job Details: 07/13/2022

Cx complaint in the RC section there is a lot of moisture at the very top of cavity. Inspected unit foun a lot of condensation on the roof of RC section. Found RC gasket not sealing properly. Readjusted gasket with heat gun. Gasket is now sealing properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW0

Near Louisa, VA 23093

Jerod R.

Job Details: 07/13/2022

"tested unit found unti had no noise out of the ordinary, unit working as designed"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fairfax, VA 22033

Richard B.

Job Details: 07/13/2022

"CX complant. Washer not workingh , Prior diagnosis found unit needs shifter and control. Installed both and tested unit by running a wash cycle. Machine sensed , basket rotated slightly while filling. Machine continued to fill . Machine started a wash cycle and agitated normally . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hagerstown, MD 21742

Bernard M.

Job Details: 07/13/2022

"Replaced both parts per previous tech, restored power and evap began to develop frost pattern and cool air is flowing into RC. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Clarksville, DE 19967

Michael E.

Job Details: 07/13/2022

CX complaint: clicking sound. Tested and verified complaint. I found the sound was coming from the warning label on the power cord. I secured the warning label with tape to keep it from flapping. Tested unit and it is now working properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, DC 20010

Samuel R.

Job Details: 07/13/2022

cx complaint all lights are out found service pointer W11606409 relating to problem.replaced all lights and unit is now workig properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/13/2022

"Special Project, repalced heater assy, unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Germantown, MD 20874

Ricardo S.

Job Details: 07/13/2022

"the freezer door not closing properly on top, is a big gap from middle of the door all the way to the end..so i adjust the door hinge for a better seal.unit cks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/13/2022

Replaced Sump unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Berlin, MD 21811

Michael E.

Job Details: 07/13/2022

"CX complaint: no cool. Tested ands verified complaint. 70 degrees in both RC and FC. No frost on evap and coil not cold. Run windings at 12, 6, and 6. Amp draw on compressor spiked up to 19 amps and then back down to 8 amps before shutting off. Per TF, ordering compressor W11370574, coupler W11506635 , dye drier W10143759, 2 count and SS tech. Cannot reschedule due to SS tech needed; ordrng 1 locring (loc ring) and 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Arlington, VA 22209

Carl R.

Job Details: 07/13/2022

"Vibration - Washing Multiple Items - Top Load Washer. Inspected unit visually. Didn't see any dents or uneven fram damage to unit. Put unit in diagnostic mode to verify cx complaint. Cx complaint is unit is making load noise when spinning. While in diagnostic mode, I seen unit spin uncontrollably. I shut the unit down and replaced the 4 suspension rods and plastic caps. Put unit back in self diagnostic mode to see if unit will correct its self and balance out. Unit did not balance out. Unit will need several parts. Inner basket, spanner nut, gear case and drive block. If splutchbis needed will use. No signs of original splutch damage. ; ordrng 1 W11454741 (Gear case) and 1 WP21366 (Spanner nut) and 1 W10554251 (Basket) and 1 WP389140 (Drive block)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/13/2022

replaced ordered part and tested unit is now fully functional

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Arlington, VA 22201

Carl R.

Job Details: 07/13/2022

" Inspected unit and found the the ice bin is seized in place. Removed cover seen spring in place and lever not moving. Defrosting unit. Unit will need ice bin and use ice maker on return. No dents on the left door, shim not needed, left door switch is making contact. ; ordrng 1 W11185686 (Icebin)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near York, PA 17406

Drew B.

Job Details: 07/13/2022

could not get the torx bolt off and started to strip and cant get access to slider and rotor replacemenrt without breaking unit without parts for return. i will need the following for return incase cant gain access to componets; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 8 W11027980 (screw)s and 1 W10673062 (harness shield) and 1 W11195971 (stator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Ellicott City, MD 21042

Keith H.

Job Details: 07/13/2022

cx complaint is unit still leaking i found the drain in the rc was clogged so water was pooling at bottom of rc and leaking into freezer i cleared drain vacuumed water up. when puttin unit back in designated spot and leveling unit the right foot got stripped and now unit is unable to be raise or lower . not a fault of cx. the rooler has to be reaplced send me back to do so; ordrng 1 WPW10515762 (roller)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Sterling, VA 20166

Justin S.

Job Details: 07/13/2022

"unit is not heating correctly from the broil element. found the orifice sealed. replaced the orifice with vs and retested. the unit is now sparking good with all the burners and the bake and broil ignitors. the unit is now good; ordrng 1 W10566535 (kit), used 1 W10566535 (kit) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fairfax, VA 22033

Richard B.

Job Details: 07/13/2022

"CX got notification , Inspected unit and found heater needs replacing due to possibal failing grommets . Replaced heater and tested unit. , Working as designed, No leaks, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20151

Justin S.

Job Details: 07/13/2022

replaced the tub and the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20151

Justin S.

Job Details: 07/13/2022

replaced the tub and the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Alexandria, VA 22308

Christian C.

Job Details: 07/13/2022

Cx complaint unit leaks from underneath. Inspected unit found F5E1 door stuck open error. Ran through service cycle found leak from underneath sump. Quoted cx and they will not be going through with repair.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Fairfax, VA 22030

Justin S.

Job Details: 07/13/2022

the unit i getting a sensor error. found the sensor is shorted. replaced the sensor with vs and retested. the unit is now heating correctly. the unit is now ready; ordrng 1 W10859573 (sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Alexandria, VA 22315

Christian C.

Job Details: 07/13/2022

Cx complaint ice is clumping in the ice bin. Inspected unit ice door gasket is good. RC gaskets are good. Tested ice dispenser door and at times can feel a bit of cold air coming from unit. Installed ice door. Door is now sealing properly.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/13/2022

"installed drain pump, gearcase and slider, calibrated unit."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/13/2022

"cx complaint of no power to unit. confirmed complaint, unit will not turn on. found failed thermal fuse. fans and control checks fine, no errors, door sealing properly. replaced thermal fuse and unit working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Winchester, VA 22601

Ezra M.

Job Details: 07/13/2022

not cleaning dishes. found main wire harness disconnected from wash motor. reconnected.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS0

Near Alexandria, VA 22304

Christian C.

Job Details: 07/13/2022

Cx complaint unit does not work intermittently and have to close door multiple times for it to work. Inspected unit found interlock switches loose. Quoted cx and they will want to see how much it is to get a new unit instead. Cx paid for service call. If cx calls back order W11197766-qty2. Cx would owe 179.67 which includes labor.

We serviced a

WHIRLPOOL RANGE

Model GW399LXUQ07

Near Takoma Park, MD 20912

Andrew H.

Job Details: 07/13/2022

Customers complain is the unit display is not turning on. And one two and three on the key pattern not working. I was able to get a tone from the control and start the oven by pressing start after pressing bake. But I could not see what temperature the unit was. I also found that the upper right keypad is not responding. Unit will need new control and keypad membrane. Ordering parts.; ordrng 1 WPW10207935 (Switch membrane) and 1 WP8507P39160 (Control)

We serviced a

JENNAIR ICE MAKER

Model JUIFX15HX00

Near Great Falls, VA 22066

Daniel J.

Job Details: 07/13/2022

per notes replaced inlet valve unit started cleaning cycles no noises heard

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Linthicum Heights, MD 21090

Eric W.

Job Details: 07/13/2022

got to cx home and gave cx out of warranty pricing and she is refusing service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Alexandria, VA 22304

Christian C.

Job Details: 07/13/2022

Cx complaint IM is not working. Inspected unit found IM motor does not turn when jumping T and H. Removed IM and found one of the wires was cut. Installed new IM. Motor turned and IM filled with water. Cx paid in full.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Williamsburg, VA 23185

Carl A.

Job Details: 07/13/2022

"cx complaint of unit not working ,checkedu nit to find no error codes at this time found sump and motor to be bad also found splines on bottom rack to be breaking off from noraml wear and tear ordering bottom rack but replace sump and motor testedu nit works as designed; ordrng 1 W10728159 (Dishwasher Lower Dish Rack)"

We serviced a

WHIRLPOOL OVEN

Model KLJLKHGLYFRYSD

Near Beltsville, MD 20705

Dustin F.

Job Details: 07/13/2022

"CX COmplaint: Oven Not WorkingInspected unit, Could not locate M/S to confirm warranty status. Sticker had numbers whiped clean off. CX will contact WP to obtain new M/S number. CX will call to reschedule"

We serviced a

WHIRLPOOL OVEN

Model KLJLKHGLYFRYSD

Near Beltsville, MD 20705

Dustin F.

Job Details: 07/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Silver Spring, MD 20902

Andrew H.

Job Details: 07/13/2022

Cx complaint is the units door is not sealing. And the lights are not working due to broken door switch. Cx stated door switch popped out. I found both RC door and fz door are not sealing. I inspected door switch and found the tab on door switch has come out of door switch. So the lights and control options are not working. I pulled old door switch out and found the wires to the door switch are not long enough to plug in new door switch. I tried to pull down on wires but the connector came off one of the wires. I am unable to replace door switch. I called tech line and explained. Tech line put unit into review and stated that the wires can not be fixed and gave me file number

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Nokesville, VA 20181

Demonte S.

Job Details: 07/13/2022

Installed the Drain Pump. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Garrison, MD 21208

Keith H.

Job Details: 07/13/2022

installed grille

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Jason A.

Job Details: 07/13/2022

CX complaint FRIGE RC very hot & FC is cold but not freezing. Replaced control & condenser fan. FC evap is completely iced up. No defrost operation. See SDpics. Cleared all ice. Measured htr is reading in Meg OHMs. CX called executive & I called techline to report. Parts OOS > JJ; ordrng 1 W10882092 (heater) and 1 W11614809 (FC evap harness incl therm) and 1 W11241580 (bracket L) and 1 W10795820 (stop-pan L) and 1 W11241268 (bracket R) and 1 W10795822 (stop-pan R)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Lorton, VA 22079

Robert W.

Job Details: 07/13/2022

CX complaint is the unit is haveing lighting issue. Inspected unit and found the FC light is out causing lights to go out. Replaced FC light and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chester, VA 23836

Chris B.

Job Details: 07/13/2022

replaced basket suspention and hub tested calibrated unit working as desighned now when in high spin unit does not shake

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 07/13/2022

per notes installed pex line and also regulator test no noise no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Rehoboth Beach, DE 19971

Andrew W.

Job Details: 07/13/2022

Cx complaint is water not dispensing after filter replaced. inspected and tested and verified complaint. found filter housing defective. quoted cx cost of repair and cx agreed to proceed with repair. replaced filter housing from pre id and tested and unit is working as designed. cx paid full amount of 352.69 by cc. job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Frederick, MD 21702

Ricky E.

Job Details: 07/13/2022

"installed compressor, pulled vacuum, and verified the unit held a vacuum, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Fairfax, VA 22031

Jason A.

Job Details: 07/13/2022

CX complaint DRYER GAS wont heat. Replaced control & TCO. Test flame sensor & thermal fuse & outlet thermistors are good. Found hi limit open. Tech sheet recommend replace both > JJ; ordrng 1 WP3391912 (thermostat hi limit) and 1 WP8573713 (thermal cut off fuse)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Gambrills, MD 21054

Alexander D.

Job Details: 07/13/2022

"cx complaint unit dripping from left side of door. inspected unit and verified complaint. opened up door and found streak coming from vent. replaced vent and tested, still dripping. found water squirting past top left corner of door and running down cabinet seal and dripping off of door hinge. replaced tub gasket and tested still dripping. found top left corner of tub has small dings that can be seen from outside. issue must be with tub. ordering tub, advised cx tub will be shipped directly to their house and to call office to schedule return after inspecting for damages. cx understands. no floor under unit but i was able to pull unit out after getting feet screwed in, wasnt that bad but noticed counter lifted up a little while i was pulling it out but should be ok.; ordrng 1 W11409866 (tub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/13/2022

"Cc the unit not heating , found loose connection on heater. reconnected and tested unit .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Clinton, MD 20735

David J.

Job Details: 07/13/2022

F9E1 long drain Cx complaint unit will not stop trying to drain. When I arrived the lid was locked and I could not get it to unlock to check MS. With that being said I cant work on unit until lid is able to lift. Explained to Cx and he understood. He will call us once lid unlocks.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ1

Near Stafford, VA 22556

Tanner B.

Job Details: 07/13/2022

"Installed new cooktop, control, temp sensor , bake element and main harness . tested unit.. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Arlington, VA 22205

Carl R.

Job Details: 07/13/2022

Inspected unit and heard the load humming/vibrating sound from the unit. Unit will need 2 techs for this job. Unit will need isolation pads 7. No damage to lower half of outside body frame.; ordrng 7 W11553819 (Isolation sound)s

We serviced a

WHIRLPOOL DRYER

Model MDG9606AWW

Near Alexandria, VA 22301

Christian C.

Job Details: 07/13/2022

Cx complaint unit is making a grinding noise. Inspected unit found idler worn. Installed idler. Tested unit no more noise. Cx would also like the belt to be replaced. Ordering belt. Cx paid in full.; ordrng 1 WP33002535 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Washington, DC 20009

Samuel R.

Job Details: 07/13/2022

cx complaint unit is not cooling fridge section.inspected unit and could confirm cx complaint.found fridsge evap to be frozen over.unit is issue invloing in service pointer W11329116C.gave cx qoute due to unit being out of serial number range.cx advised they will call kitchen aid

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Alexandria, VA 22301

Christian C.

Job Details: 07/13/2022

Cx complaint unit IM stopped working for a while and meat drawer is opening. Inspected unit ran test 56 got E2 motor lost position. Ran test 57 no issues got 01 completed. Ran test 59 no issues got 01 completed. Ran test 58 IM seeing temp warmer than harvest temp. Ran test 36 IM fan is working properly. Ran test 15 reading correctly. Ran test 45 and IM fills normally. Water dispensing from dispenser normally. Installed IM. Found unit on wheels causing meat drawer to open. Raised front feet of unit. Drawer does not open automatically anymore. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, MD 21217

Shane M.

Job Details: 07/13/2022

cx complaint the RC isnt cooling proper. found return vents clogged with ice. used steamer and remove all ice built up. advised cx RC will be proper temps is 10 hrs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/13/2022

"cx complaint not cooling in RC and excessive frost, found door not sealing and air tower blocked with ice, found Fc door warped causing gasket to sag, (see pics), cx had service prior in warranty and under contract for issue and none recognized defective door, refered cx back to customer care for possible concessions, quoted $665 for door w/ $110 labor. collected $120 ch#4436; ordrng 1 LW10642551 (dor-fip RC stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21224

Milton J.

Job Details: 07/13/2022

CX complaint door not closing as should. Installed new RH and LH Rollers. Unit not functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Lincoln, DE 19960

Frederick R.

Job Details: 07/13/2022

CX complaint is gurlging noises coming from water valve. Inspected/tested and could not verify complaint. When speaking to CX and her explaining her concerns I realized what she was talking about was the noises when the unit is in defrost. and the dripping of the water down the drain hole into the pan. Unit is not dripping into unit itself. This uit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Baltimore, MD 21218

Shane M.

Job Details: 07/13/2022

cx complaint FZ door isnt shutting prope bc bottom gasket. can confirmed. gasket pulling out of groove very easily. ordering FZ door w nameplate.; ordrng 1 W11178521 (nameplate) and 1 LW10636409 (FZ white door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/13/2022

CX complaint is unit damaged when unpackaged. Inspected and verified complaint. Ordering bot unit doors. House is not marked with address. Took pic of house and if not marked with house number on return visit it is lot 523. Cannot reschedule at this time; ordrng 1 LW11091610 (dor-fip) and 1 W11223753 (nameplate) and 1 W11542651 (handle) and 1 W11561286 (FC Door) and 1 W11542651 (handle)

We serviced a

WHIRLPOOL RANGE

Model KDRP467KSS09

Near Upper Marlboro, MD 20772

David J.

Job Details: 07/13/2022

Cx complaint unit oven not working. Spoke with Cx and he stated oil had spilt down and got all over control and display. Took unit apart and found I have power coming to board but nothing is working passed it. Check thermal fuse and I have continuity. Unit will need new board and display. Cx stated he will not be fixing unit and just replacing. Burners all still work. ; ordrng 1 8186393 (Control board) and 1 Wp4452999 (Led display)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/13/2022

CX complaint was WM making loud noises. Inspected/tested and verified several issues. FOund unit was way off balance so I corrected that. When going into spinthe washplate just spun freely. Pulled and found the WM had a worn out hub So I replaced that. from pre-id. While testing after I heard a screeching noise in spin. Replaced sputch from pre-d. CX paid $313.36 by check and is paid in full. During final testing the unit was working properly as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Saint Leonard, MD 20685

Robert A.

Job Details: 07/13/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Centreville, VA 20120

Richard B.

Job Details: 07/13/2022

"CX complant. Dryer has black residue inside. Inspected unit and found inside drum and back wall plate is stained with some sort of black residue, Residue will not rub off . May transfer with heat to clothing. but did not conferm. . CX produced a teal colored shirt with black residue on it and says it came from the dryer. . SD pics of stained bulkhead , stained drum and residue on teal shirt. Not in stock , Further work needed, Bulkhead is a involved repair , Requires machine be torn down pretty far. 2 count. please RB; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum complete)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Laurel, MD 20707

Dustin F.

Job Details: 07/13/2022

"CX complaint: unit not coolingInspected unit, found HEAVY ice buildup at bottom of drip pan under evaporator. fuses,heater,and thermistors all checked within range with resistance. I found the unit doesnt DRAIN water in the drip pan. thawed out entire evaporator and used my steamer and hot water to try and clear the blockage in the drain tube. sadly it didnt work. even used a piece of weedwhacker string, would only go down about 2 ft before hitting something. Called TL and spoke to Steve, steve advised me to fully clear out the ice and use cups of hot water and steamer to try and clear the tube. It did not work and he said its more then likely a collapsed drain tube, and is unrepairable. CX is contacting WP CS and WP TL gave me"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Laurel, MD 20707

Dustin F.

Job Details: 07/13/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Daniel J.

Job Details: 07/13/2022

per notes went to install evap and gaskets informed by customer temps around 58 60 degrees F found evap froze over removed ice build up replaced evap cover with gaskets customer wanted to confirm temps going down told them it would take longer due to doors being open and with steam being used to melt the ice temps from 68 to 58f

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Silver Spring, MD 20906

Andrew H.

Job Details: 07/13/2022

before replacing control I checked error codes found f0e2 over suds condition.I replaced control board. I ran calibration. I tested unit s now working properly. Instructed customer on how much soap should be used due to f 0 e2 error code for over suds

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