We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Richmond, VA 23224
John P.
Job Details:
07/08/2022
CX complaint unit not working checked unit found shift actuator separated from cam per pointer replaced actuator calibrated tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/08/2022
"cx complaint after last visit, water stopped, when pressing heard nothing, son played with measured fill and water started, found e2 returned found icemaker fill tube frozen cleared, possible switch issue, taped down switch for week , also gave cx pad incase, door has slight wave indent near switch location."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Potomac, MD 20854
Roberto I.
Job Details:
07/08/2022
All the new led module didn't fit in the liner holes. I had to trim the plastic on the back of all of them by using a blade. Installed all the modules and all the lights worked ok
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
07/08/2022
"installed inner glass per previous, tested all ops ok, collected $140 labor"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23228
Gill G.
Job Details:
07/08/2022
replaced heating element. tested. unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHC319ESS06
Near Annapolis, MD 21403
Kevin P.
Job Details:
07/08/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not powering on, unplugged unit to check voltage and polarity at outlet which was good and once i plugged the unit back in it came right back on and is heating properly. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23229
Jerod R.
Job Details:
07/08/2022
"tested unit found unit had no stored codes , unit is functioning as it was designed unit runs through cycle flawlessly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
07/08/2022
"replaced icemaker and valve, tested icemaker is calling for water, advised cx wait 24 hours for ice production."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Justin W.
Job Details:
07/08/2022
arrived to find no answer at door. called cx using vonage app. was informed cx was picking up daughter from norfolk airport and she was running late. when i advised i would not be able to return today cx informed me he was heading back. i informed him i could wait till 9:10. called office and documented what i was informed. called office and had Lauren call cx around 8:50. advised went straight to voicemail. waited till 9:10 before moving on. Blue arrived at 9:04 replaced motor and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Carl A.
Job Details:
07/08/2022
cx rescudle as tech needs to call techline and techline has close for the day; schdld next appmnt for 7/13 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Springfield, VA 22151
Christian C.
Job Details:
07/08/2022
Installed console and ui. Tested unit no errors. Ran through service cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Easton, MD 21601
Jonathon C.
Job Details:
07/08/2022
"cx complaint no power. tested unit, unable to verifiy complaint. found unit would nit start cycle due to bad lid lock. would not activate in diag and in normal operation, the screen says 'close lid to start.' ordering lid latch.; ordrng 1 W11394572 (latch)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Brandywine, MD 20613
Shane B.
Job Details:
07/08/2022
"cx complaint is the unit not washing. i checked for codes and found F2E1 stuck key, F6E1 low water. cleared codes, ran service cycle. unit filled, wash motor did not run. inspected control and found the connector to wash motor not plugged in all the way. once i pushed it in the wash motor started running. unit completed cycle. cx paid service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Mitchell H.
Job Details:
07/08/2022
cx complaint unit is not cooling at all. inspected unit and found compressor running and unit running at .23 amps. unit has SS leak. ordering compressor evap and drier. . ordering SS parts 3 ct on return visit.; ordrng 1 W11109499 (drier) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11578004 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ESO
Near Fort Washington, MD 20744
Robert A.
Job Details:
07/08/2022
Cx complaint that the unit's oven and RR burner are not working. I inspected the unit and confirmed the complaint. I found the unit's RR switch and element are getting 243v but the element has a break. The bake element is getting 242v during the bake cycle but the bake element has damage as well. The unit will need a bake element and RR cooktop element. The cx does not want to fix the unit. I collected the service call fee by CC.; ordrng 1 W11171119 (RR element 163.18)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near New Providence, PA 17560
Justin L.
Job Details:
07/08/2022
Cx complaint unit having large flames and going out after conversion. Was able to access unit and found that the conversion wasnt done properly contacted techline and spoke to Kurt. Corrected the conversion and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23227
Gill G.
Job Details:
07/08/2022
cx complaint: unit is not draining. stored fault code F9E1(not draining) F9E2(drain motor electrical problem) found debris in drain pump that may have been binding impeller. removed debris. ran test cycle and found weak drain pump. replaced drain pump. replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed. collected for service call and labor.; used 1 w11537778 (heating element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Newport News, VA 23602
Justin W.
Job Details:
07/08/2022
"cx complaint water pressure low. checked unit to find filter head faulty. cx unsure of repair at this time. quoted cx filter head w11346623 "
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Emmanuel R.
Job Details:
07/08/2022
"Cs unit doesnt work properly, found codes f1e1 acu faulire, Fae1 dispenser electrical fault, fae2 vent motor, f8e2 inlet water electrical fault , f9e2 drain motor electrical fault. Checked connections ok, rans test cycle. Unit is having a control issue, replaced control and retested. two codes came back fae2 vent motor and f8e2 inlet water valve. Ordering inlet water valve and vent motor to resolve issue.; ordrng 1 W11414073 (vent assy) and 1 W11545539 (vent gasket) and 1 W11434044 (inlet water valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
07/08/2022
cx complaint that unit is not allowing any buttons being pressed. i disconnected the ui from acu still notjing will need the following parts call to rechd; ordrng 1 W11460908 (console 19@trb) and 1 W11460962 (housing ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bel Air, MD 21015
Neil H.
Job Details:
07/08/2022
cx complaint fc has ice at the top of the fc gasket has gap heated gasket and now sealing completely.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Harrisburg, PA 17102
Drew B.
Job Details:
07/08/2022
cx had cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Arlington, VA 22206
David J.
Job Details:
07/08/2022
Cx complaint water leaking in fridge. Inspected unit and found ice piled up in left bottom corner of freezer. Checked fill tune going to ice maker and found it was not all the way into ice maker. Adjusted fill tube. And tested Ive maker and made sure it did not leak. Cleaned freezer compartment of all old ice build up. Unit is now working as intended.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS3
Near Silver Spring, MD 20901
Justin S.
Job Details:
07/08/2022
cx says the unit is sometimes stopping mid cycle and when they restart the unit it is finishing the cycle. when the unit stops the unit hasnt heated and the red light doesnt come on. dont see any error codes in memory. ran the automatic test and the unit is filling washing draining and heating good. the unit finished the cycle without any error ocdes. ran the diagnostic cycle a second time with the no change. gave cx a quote to replace the control since all other things are working. cx does not wish to proceed at this time; ordrng 1 W10875442 (control(228.52))
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lorton, VA 22079
Demonte S.
Job Details:
07/08/2022
Inspected the unit. Found that the cx is saying that the Dryer has long Dry Times. I then started the Dryer. Checked the Dryer Vent with my Meter. Poor Drying . Checked the Vent out side of the house. Vent on the out side is completely blocked. Advised that the cx gets a certified Vent Cleaning Company. Any questions please check Sd Pictures.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Chesapeake, VA 23322
Austin D.
Job Details:
07/08/2022
came out to repalce the gearcase. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, SC 29440
Jason T.
Job Details:
07/08/2022
"Cx complaint, all cooktop burners take a long time to cook-boil water, found all flames low. Called tech line and spoke Anthony to document findings REF # 7734062664. Advised to test the incoming gas pressure, required minimum 10' maximum 14' also ordering regulator Incase needed, advised cx she will be called to schedule a return visit, cx agreed.; ordrng 1 W11087445 (Gas Pressure Regulator) and 1 GasPressureTester (Gas Pressure Tester)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23518
Carl A.
Job Details:
07/08/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL RANGE
Model KFID500ESS02
Near Greenbelt, MD 20770
Israel R.
Job Details:
07/08/2022
Customer complaint door handle is coming off. I removed the top oven door and tighten the screw. The unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM3
Near Virginia Beach, VA 23451
Carl A.
Job Details:
07/08/2022
"cx complaint of unit not working ,checkedu nit to find the following error codes F7E1,F6E1,F6E4,found that the sump had quite working and board took out sump replaced both parts tested unit work parts that where needed 1/wpw10591570,1/w10906430,service call break down as follows service call 120.00parts 162.02shipping 15.00labor 110.00sub total 407.02tax 9.72grand total 416.74deposit 416.74"
We serviced a
WHIRLPOOL OVEN
Model GR563LXSS1
Near Glen Allen, VA 23059
Joseph D.
Job Details:
07/08/2022
cx complaint two large burner coils not working. confirmed complaint. two large burner coils were not working. inspected unit. found two large burner coils with failure in element. replaced both of those burner coils with new parts. two large burner coils now burning properly. Unit working properly. Replaced burner coils due to failure in burner coils. No continuity thru old burner coiils.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Newport News, VA 23608
Justin W.
Job Details:
07/08/2022
cx complaint unit not working. checked unit to find connector at motor backed off. reseated and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Cheltenham, MD 20623
Shane B.
Job Details:
07/08/2022
"complaint is the unit going off balance during every cycle. checked for codes and found F7E9 locked rotor, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. pushed basket down and it sunk easily, bounced several times when i let go of it. suspension is worn. replaced with preIDed part. calibrated and tested unit. unit is working as designed. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Catonsville, MD 21228
Andrew H.
Job Details:
07/08/2022
"Customers complain as a unit is not cooling. Inspected unit check and I found you it has evaporator leak. I replaced compressor, coupler, dryer, and evaporator, I put unit into a 30-in vac and it held back for 15 minutes. I then filled the 5.00 Oz. Unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Leesburg, VA 20175
Carl R.
Job Details:
07/08/2022
"Washer is Dispensing Hot water even after changing the dial to a different water temperature setting. Looked at fault codes,f0e4,f0e5,f0e7. I performed a balance on DLMS, and found the hot and cold water is on wrong. Swapped hot and cold lines. Unit working properly. Nonpartisan needed"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Newport News, VA 23608
Justin W.
Job Details:
07/08/2022
replaced parts ordered tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22206
David J.
Job Details:
07/08/2022
Cx complaint heater element. Replaced heater element due to a code. Tested unit after install. Everything is working and no leaks. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Lancaster, PA 17601
Justin L.
Job Details:
07/08/2022
Cx complaint unit not finishing cycle and at one point over filled. Was able to access unit in maintenance shed and found F8E1 No fill long fill and F0E2 over suds. Ran tachometer verification test then automatic test. Unit passed both. Recalibrated and ran auto test again and unable to replicate the issue. Ran quick wash and unit filled then shut off and drained. Unit has a pressure system error. Will need harnesses and control and once in office will need to set return.; ordrng 1 W11417071 (lower harness) and 1 W11028053 (upper harness) and 1 W11481725 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Justin S.
Job Details:
07/08/2022
cx says the valve remained open during the cycle so much that they turned the water off at the wall. there is a f8e3(overflow) a f8e1(long fill) error codes in memory. ran the automatic test cycle and the unit is filling and during drain the unit remains filling. replaced the valve with pri id and ran the automatic test mode again. the unit is now shutting water off when the valve is not being used. water pressure does seem higher than normal but not registering on the cx well guage as high. the unit is now good
We serviced a
KITCHENAID OVEN
Model KEBC247VWH03
Near Silver Spring, MD 20902
Israel R.
Job Details:
07/08/2022
Installed new board and heaters. Unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Fairfax, VA 22030
Richard B.
Job Details:
07/08/2022
"CX complant. Water freezing in freezer. prior diagnosis found gasket torn . ice maker leaking , ordered valve, gasket , ice maker , pex tube and regulator. Installed all and tested unit. Dispensing fine, Advised CX to leave door gasket closed for two hiours, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ
Near Powhatan, VA 23139
Jerod R.
Job Details:
07/08/2022
"tested unit found gaps in door at top and bottom , liner is away from shell ordered new; ordrng 1 W11374241 (door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
07/08/2022
Cx complaint of unit freezing food in rc. Found thermistor reading 6k at 32f. Also found gasket torn. Will need to return for to change out gasket and thermistor.; ordrng 1 WPW10224292 (Harness)
We serviced a
JENNAIR ICE MAKER
Model JUIFN15HX00
Near Annapolis, MD 21405
Kevin P.
Job Details:
07/08/2022
cx caoncelled appointment he had somenone else come out and get the part faster and completed the repair already. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Julian H.
Job Details:
07/08/2022
replaced ui documented all we have done so far with TL signal fail b4 Tech gave me file # documented thru svc matters as well stay with CX thru when unit is adding water to the cycle using extra power option found that it adds little bit of water then is suppossed to add some more during cycle extra power is to threat stains not to add more water then CX tested without powe option and unit brought enough water and kept on washing working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Bernard M.
Job Details:
07/08/2022
"Replaced tank, added detergent and found no leaks, while running test cycle found the dispenser assembly have a slight drip coming down on the left side of unit. Ordering dispenser assembly, once part is in contact cx to reschedule; ordrng 1 W11524105 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Gaithersburg, MD 20878
Julian H.
Job Details:
07/08/2022
CX complaint about unit leaking no errors found removed back and try an auto test no leaks found then tested on deep water wash and no leaks foind that water on the floor travels from behind dryer found a humidity on basement floor and wall causing water to travel to under washer unit is working properly let CX know and showed him working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Kevin P.
Job Details:
07/08/2022
"installed new dual valve, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Alexandria, VA 22302
David J.
Job Details:
07/08/2022
Cx complaint unit not working. Replaced terminal block as stated by previous tech. Tested all burners and oven. Everything is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Darlington, MD 21034
Neil H.
Job Details:
07/08/2022
cx complaint ice maker leaking and the lights flicking replaced all and unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Bryans Road, MD 20616
Shawn D.
Job Details:
07/08/2022
cx complaint unit not draining all the way. inspected unit and had water above filter. checked for errors and had f6e4 ran service ccycle to find unit wont drain at all. vacumed out water checked pump seems good then found broken plate glass in line so removed it and retested still not draining looks to be more class in line and i cnt get it out so replaced line and etsted still not draining. cleared water again checked rear line to disposal and is clear. called mike and he had me check sump and its chewed up where pump is from the glass being in there so long. hooked vacume up to drain line under sink and drained unit while vacume is runnnign anf unit drainied good. tried agan now without vacume and unit is draining good now. ifomred cx if unti stops again it will need sump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Lexington, VA 24450
Kyle A.
Job Details:
07/08/2022
Unit is cooling as designed. And icemaker is working as designed. But inlet line is leaking. Ordering hose.; ordrng 1 W11162040 (Water line)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Towson, MD 21286
Keith H.
Job Details:
07/08/2022
replaced cabinet tested for leaks and function unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1PHKXPQ07
Near Toano, VA 23168
Lucas R.
Job Details:
07/08/2022
"cx complaint unitnot cooling properly, checked unit found evap fan not turning, vrified 120 vac to fan, replaced fan, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Burke, VA 22015
Christian C.
Job Details:
07/08/2022
Cx complaint unit does not work. Inspected unit found UI does not come on. Outlet polarity is correct. Getting 124VAC from outlet. Getting 123.7VAC from interference filter. Getting 124.3 VAC from J8-1 and J8-2. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/08/2022
replaced cooktop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near West Springfield, VA 22152
Christian C.
Job Details:
07/08/2022
Cx complaint unit is leaking and IM is clumping up. Inspected unit found water coming from FC section. Evap drip tray frozen over. Defrosted drip tray and cleared debris from drain tube. Defrosted IM bin. Ice has clumped up from not dumping old ice. Advised cx to dump bin every few weeks or so. Cx paid for service call.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ4
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/08/2022
came out and replaced the switches and control. put the unit back together and tested operation multip
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parkville, MD 21234
Milton J.
Job Details:
07/08/2022
"Cx complaint front glass broke. The handle screws ordered were not sent. Called Parts Warehouse and they said the screws were marked as on site. Asked CX when got to unit and he said he doesn't have any screws that were left or sent. Ordering 2 new Handle Screws plus returning with Glass Door, Bracket and Nameplate. -MJrob; ordrng 2 WPW10277003 (Handle Screws)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
07/08/2022
"cx complaint unit has defective was arm, verified issue, tried reseating to manifold, no success. ordering manifold to complete repair.; ordrng 1 W11545334 (manifold)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23229
Jerod R.
Job Details:
07/08/2022
"tested unit found unit had bad control and ui, unit has no response, ordered needed part; ordrng 1 W11462458 (control) and 1 W11460962 (ui) and 1 W11084865 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stevensville, MD 21666
Jonathon C.
Job Details:
07/08/2022
this is not the correct address. spoke to cx with office and update all pertinent info. also verified the parts sent are the correct parts. office rescheduled for 7/13 send these parts for that visit; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Baltimore, MD 21239
Shane M.
Job Details:
07/08/2022
cx complaint the agitator broke during wash cycle. found it cracked. ordering agitator.; ordrng 1 W11161960
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chesapeake, VA 23321
Anthony D.
Job Details:
07/08/2022
cx complaint not making ice ran diagnostics all icemaker tests came back good checked voltage going to ice maker had 12.6 vdc no ice build up on evap notice pet hair and dust blocking condensor removed blockage called techline spoke with andy was advised to allow unit to cool back down over the weekend and if ice production does not resume
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Baltimore, MD 21239
Shane M.
Job Details:
07/08/2022
defrosted unit & added evap fan. unit working properly.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Edenton, NC 27932
Branden R.
Job Details:
07/08/2022
"cx complaint light staying on/not heating , checked unit found no error codes , found light to be on and unit does not heat , disassembled and found wires no seating into door switch properly , replaced with pre id door switch and tested wires are seated properly and unit is running as designed ."
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Timonium, MD 21093
Shane M.
Job Details:
07/08/2022
"cx complaint the unit isnt making ice. found clogged water filter thats restriction flow to icemaker. jumped cycle on icemaker, icemaker rotated & filled with water. cx also complaint the unit dispenser ice randomaly. i believe being caused from small icecubes. cx paid svc by card. mandatory if cx calls back icemaker wpw10300022 & icebin WPW10558423"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Springfield, VA 22153
Robert W.
Job Details:
07/08/2022
CX Complaint is the timer knob is loose. Inspected unit and found the timer not sitting properly pulled console and adjusted timer unit is working properly .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Crofton, MD 21114
Eric W.
Job Details:
07/08/2022
"cx complaint: drawer looseTrack for deli drawer came apart, bearings fell out. Drawer not closing properly, causing fridge door to be adjar. Ordering new tracks for left and right side of deli drawer.; ordrng 2 WPW10235370 (Drawer Glide/track)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Powhatan, VA 23139
Jerod R.
Job Details:
07/08/2022
replaced ordered parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Nottingham, MD 21236
Milton J.
Job Details:
07/08/2022
Complaint UI missing segments on display. Installed new UI Housing as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Bristow, VA 20136
Daniel J.
Job Details:
07/08/2022
installed new door found old gasket torn ordering two new gaskets; ordrng 2 W10830046 (gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Reisterstown, MD 21136
Andrew H.
Job Details:
07/08/2022
Customer complaint is the unit's not making ice. Inspected unit and put unit into test mode. I put you into test 58 shows 014 thermistor cooler than harvest cycle. This indicates that thermistor is within range to make ice. Test 56 showed e0 no error codes. I ran test 57 in unit showed 02 harvesting not completed. I ran test 59 for ice maker harvest motor and got the same results 02 for harvesting not complete. I inspected ice maker verified that it was plugged in I reinstalled ice maker and cycled power to the unit after cycling power I perform the same test. test 57 shows that it's harvesting and I could hear the ice maker motor working. Test 57 should harvest complete. I then performed test 45 ice maker fill test. Ice maker filled with water. I found that most likely the unit was not unplugged when the ice maker was taken down the ice maker until the power was cycled to the unit. I called tech line and documented.File number 7734061473 unit should now be making ice.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Daniel J.
Job Details:
07/08/2022
clothing wet at end of cycle inspected gearcase from inside tub found wash plate loose removed checked gears reinstalled calibrated ran test spin unit now spinning
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glen Burnie, MD 21060
Andrew H.
Job Details:
07/08/2022
"Customer complaint is the unit is not spinning or agitating. Inspected unit and found no response from control I checked and found the green light on back of the control and drain pump was on and trying to drain water but unit did not have any water in it. The drain pump sounds weak. I spun the basket and could see that the basket is out of balance this is due to a better. Unit will need your case, wash plate, pub drive, clutch, actuator and control board. Ordering parts. 2 count job ; ordrng 1 W11116592 (Control) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10528947 (Hub drive)"
We serviced a
WHIRLPOOL DOWNDRAFT
Model KXD4630YSS6
Near Fairfax Station, VA 22039
Robert W.
Job Details:
07/08/2022
Cx complaint is the unit isnt going up or down properly. Inspected unit and found the switch isnt working properly not allowing unit to go up or down properly also found the clips holding cover are not securing cover in place properly either. Ordering Switch and clips; ordrng 1 W11230930 (Switch) and 3 WPW10421518 (Clip)s
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Middle River, MD 21220
Milton J.
Job Details:
07/08/2022
CX complaint unit shuts off during cycles. checkledc for errors and a F8E3(Overflow) code was stored. Tested unit and went through all functions with no issues. Checked for voltage at the pressure swith and 4.95dcv present. Unit seems to be having a issue with the pressure switch. Ordering new Pressuren Switch plus returning with Pre-IDed Control. -MJrob; ordrng 1 WPW10448876 (Pressure Switch)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
07/08/2022
"cx complaint unit nonresponsive, checked unit, unit has tons of moiture build up on acu and ui, checked vent outside, vent doesnt have vent covers. advised and showed cx proper vent covers. ordering UI and returning with control to complete repair.; ordrng 1 W11158457 (ui)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Essex, MD 21221
Milton J.
Job Details:
07/08/2022
"CX complaint oven is taking to long to heat and oven door coming apart. Installed new Door Insulation, Gasket, Glass Bracket, LH Trim, RH Trim, Screws, Screws and Glass Door. However screws holding ignitor stripped out. Also no door seal ordered which is torn and hanging down. Ordering Door Seal, Ignitor Screws and Oven Burner plus returning with previously ordered Ignitor. -MJrob; ordrng 1 WPW10535778 (Door Seal) and 2 98005659 (Ignitor Screws)s and 1 W11220387 (Oven Burner)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, VA 23454
Carl A.
Job Details:
07/08/2022
"cx complaint of unit not cooling ,checkedu nit to find compressor locked up ordering parts needed for repairs; ordrng 1 W11411956 ( Condenser) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11598434 (Assembly, Evaporato) and 2 W11506620 (8 Nk Al 00)s and 2 W11504450 (4/1.8 Nr Ms 00)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)s and 1 W11574734 (Compressor () and 2 W115s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Fairfax, VA 22030
Richard B.
Job Details:
07/08/2022
"CX complant. Fridge filter is stuck . was able to remove filter and found filter housing is broken , Will need a filter housing. In stock , RB; ordrng 1 WPW10394053 (filter housing)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Portsmouth, VA 23703
Anthony D.
Job Details:
07/08/2022
"upon arrivale spoke with cx over residents phone was told they were located in kitty hawk, NC advised cx to call office to reschedual an appointment with the correct address"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Shane M.
Job Details:
07/08/2022
"cx complaint the unit isnt washing proper after last repair. put unit into test mode, no errors present. ran test cycle. found no spin, belt popped off drive motor. fix this issue.advised cx do not overload machine & to make sure clothing is evenly in tub. cx calls back mandatory W11283592 drive motor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Kevin P.
Job Details:
07/08/2022
"installed new ff door and nameplate, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Cheltenham, MD 20623
Shane B.
Job Details:
07/08/2022
"cx complaint is the door not closing securly. confirmed complaint, door does not close tightly and pops open easily. i found nothing damaged. tightened and adjusted hinges. they now close securely and no longer rub the front panel when opening/closing. unit is working as designed. cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, MD 21076
Alexander D.
Job Details:
07/08/2022
"cx complaint unit not making ice. inspected unit and verified complaint. ice in the mold, water still dispensing. test 56 shows E0 for no errors. ran test 57 and it harvested fine, test 45 filled. test 15 showed 01 for ice container full when it was empty. found icemaker turned off. turned icemaker on and test 15 changed to 02. cx has no idea how it got turned off and neither of them even knew it was there. only other possible issue would be the cubes are a little small but seems its just from weak water pressure. unit tests good at this time. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Ashton-Sandy Spring, MD 20860
Justin S.
Job Details:
07/08/2022
replaced the dispenser and the lock. ran the calibration cycle and 2 diagnostic cycles without any error codes. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, MD 21076
Alexander D.
Job Details:
07/08/2022
"cx complaint unit making grinding noise. worked fine for 5 cycles after replacing gearcase. inspected unit and verified complaint. found drive pulley came loose and rubbing on pulley shield. there is gearoil on components but seems like its old from before prior repair. no oil inside splutch. replaced splutch from v/s and tested. unit is now working properly; ordrng 1 W10721967 (splutch(AD v/s)), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dundalk, MD 21222
Milton J.
Job Details:
07/08/2022
CX complaint there's a burning smell when drying. Installed new Element as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Kevin P.
Job Details:
07/08/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint unit not making ice, found ice maker on but twist tray stuck in full twist position. i turned the ice maker off and back on and it returned to home position. pushed test button and unit cycled and called for water but tray is twisted back further than home postion slightly, ordering new ice maker; ordrng 1 W11546935 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
07/08/2022
cx complaint is a rattling noise that happens after dryer gets hot. when i arrived cx started a load with some towels in it. after 10min the noise started and got louder and more frequent. i inspected and found noise is coming from blower wheel area. i removed the duct and found nothing out of place. put unit back together making sure everything was tight and not contacting anything it shouldnt. ran unit for 15min. noise returned. replaced blower wheel with preIDed part. tested unit. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Disputanta, VA 23842
Chris B.
Job Details:
07/08/2022
cx complaint unit will not drain inspectd unit confirmed cx complaint found no voltage at drain pump when in diag mode found obstruction on control ordering new control W11419171 did take pic also found F1e2 drive motor over voltage f9e1 long drain; ordrng 1 W11419171 (conSEDRtrol)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Virginia Beach, VA 23452
Austin D.
Job Details:
07/08/2022
"cx complaint the unit is not making ice. checked the unit and found that the ice maker thermistor was OP. also the ice box fan is not turning on with the proper voltage being sent to the fan in test 59. therfore, the unit needs a new ice box fan and ice maker to resolve the issue. tested heater wire etc. will return once the parts come in.; ordrng 1 W11407678 (ice box fan) and 1 W11557002 (ice maker)"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Virginia Beach, VA 23456
Austin D.
Job Details:
07/08/2022
cx complaint the unit is dripping. checked the unit and found that the freezer door is warped at the top left corner. this is allowing the unit to condensate arpound the gasket. unit will need a new door to resolve the issue. advised cx it normally takes 4-6 weeks for the door to arrive. cx agreed.; ordrng 1 W11566705 (door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Waverly, VA 23890
Chris B.
Job Details:
07/08/2022
cx complaint unit door hard to open inspected unit confirmed cx complaint found spW11604003 drilled 3/16 in back side of drain hose 1in down from flat insatlled drain hose tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Alexandria, VA 22314
Emmanuel R.
Job Details:
07/08/2022
"Cs Rc door gasket isnt sealing confirmed complaint, found the gasket would not stay in place and its torn on the top right hand side . ordering rc gasket(grey). maintanence man7039867239 apt#537; ordrng 1 W11030683 (gasket-dor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Lorton, VA 22079
Demonte S.
Job Details:
07/08/2022
Unit is a R 600 unit. Will need the Coupler Fittings to fix the Compressor. ; ordrng 2 W11504415 (COUPLER (suction))s and 2 W11504431 (COUPLER ( High Side))s and 2 W11506619 (COUPLER ( Coupler fitting))s and 2 W11109499 (Whirlpool Refrigerator Drier Tube)s and 2 W11504445 (COUPLER ( Condenser to Drier))s and 2 W11504449 (COUPLER)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
07/08/2022
replaced parts and reset and tested unit. ran through auto test and then started a quick wash. advised cx to try a few loads and see how unit does and call back if needed. job complete.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Arlington, VA 22206
Emmanuel R.
Job Details:
07/08/2022
"Cs dryer is making a noise, Found the exhaust hose has vibrated off causing the unit to be louder then normal. I reattached exhuast hose and tested unit. Unit is now working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23454
Carl A.
Job Details:
07/08/2022
"cx complaint of unit not working,checkedu nit to find the followiing error codes F7E5,also board lighting up as trying to put in diag,ordering parts needed for repairs,cx is not happy about needing parts as the unit is only a month old advise cx to call pop,and or whirlpool as tech still has to order parts; ordrng 1 W10903238 ( HARNSWIRE) and 1 W11603810 (Control Unit Assembly, Machine And Motor) and 1 W11481722 ( ACTUATOR)"