Service History 1021 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22304

Eric W.

Job Details: 07/14/2022

cx complant of unit not drying dishes inspected unit found no erro codes ran a test cycle cx is out of rince aid found the rince aid dispencer is empty told cx she said she had put some in told her this unit needs it to make dishes dry cx is going to retry i filled the dispencer my self

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Sykesville, MD 21784

Justin S.

Job Details: 07/14/2022

cx says the unit is not longer making ice and is no longer freezing in the refrigerator. the refrigerator temp is at 45f and the freezer is at 33f. ran test 3 and both evaporator fans are blowing good. ran test 4 and step 4 the unit is only frosting to 2 turns on the refrigerator evaporator. the enclosure is not damaged or the drain pan. the compressor is pulling .6aac.; ordrng 1 W11492867 (evaporator) and 1 WPW10143759 (filter) and 1 w10913906 (coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, VA 22153

Robert W.

Job Details: 07/14/2022

CX Complaint is the unit isnt working just beeping. Inspected unit and found error for float switch pulled lower panel and found water in drip tray. empty and then found door gasket on right side not in place pulled out reseatted and tested unit unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, VA 22153

Robert W.

Job Details: 07/14/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Baltimore, MD 21231

Shane M.

Job Details: 07/14/2022

found evap frosting completely over. removed ice off evap. found element unplugged from ice built up. fixed connection problem. put unit into test mode. no failed sensors. advised cx to shut power to unit & keep FZ door open for 10hrs & plugg back in. wait 24hrs proper temps on both rc/fz

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/14/2022

replaced control and tested through diag cycle unit completed cycle with no faults

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/14/2022

"CX complaint about unit not washing dishes properly inspected unit and found sediments all over dishwasher check water temp 117* should be 120* didnt aggree to increase temperature told them to run hot water b4 starting cycle states she never has to do that on her previous models CX is using a detergent eco friendly she over reacted when I suggest to use cascade explained to take care of filters once a week states she have done that ,found that drain line was on bottom of cabinet did a high loop documented with TL did suggestions that I described above "

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Sterling, VA 20165

Daniel J.

Job Details: 07/14/2022

unit displaying f9 e1 error through diag checked faults faults for short in wash motor vent motor and inlet valve replaced drain and control thinking drain pump shorting out control ran diag same issue wash motor not moving ordering sump valve and vent motor f7 e1 fae2 f9 e1 f8 e2 f8 e1; ordrng 1 W11414073 (vent motor) and 1 W11416363 (sump) and 1 W11434044 (water valve)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW

Near Columbia, PA 17512

Marc M.

Job Details: 07/14/2022

cx complaint inlet valve/door lock concerns however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and addres. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leesburg, VA 20176

Daniel J.

Job Details: 07/14/2022

unit not dispensing ice or water tested found ice door opens but doesnt activate valves test 45 nothing no water to icemaker and test 9 showing its reading the paddle but no voltage to valves ordering ui showing specail order control and dual vlave; ordrng 1 W10848301 (ui) and 1 WPW10341329 (dual valve) and 1 W10843055 (control)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Cheltenham, MD 20623

David J.

Job Details: 07/14/2022

F0E4 spin limited to water temp Cx complaint of loud noise when final spin cycle. Inspected unit and found one error code above. Clear error code and ran diagnostic cycle and tested all speed on agitate and spin. Also check water inlet valve to make sure water was coming in properly. Got under unit and found gear case oil is coming out and all over plate. Unit is going to need a new gear case and clutch. Quoted Cx for repair and they will let us know if they want to do repair. Cx is going to call whirlpool to see if they can help. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Clutch)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258DEM00

Near Dundalk, MD 21222

Shane M.

Job Details: 07/14/2022

"cx complaintt the unit stopp making ice. found ice stuck in rotation. 120v to icemaker. replaced icemaker, icemaker rotated and filled with water."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC7AS04

Near Randallstown, MD 21133

Keith H.

Job Details: 07/14/2022

unit is work upon arrival

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21225

Shane M.

Job Details: 07/14/2022

cx complaint the unit is leaking? found no error codes raned test manual mode. fill unit up with water. NO LEAKS. drained unit no leaks. raned test cycle. finished no errors no leaks.

We serviced a

WHIRLPOOL DRYER

Model WED9290FW0

Near Fairfield, PA 17320

Bernard M.

Job Details: 07/14/2022

"Replaced pulley, ran normal cycle with a load of towels and the unit didn't make any noise. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/14/2022

cx complaint of unit making noise in agitation. Checked unit and no codes stored at this time. Ran test and heard noise from gearcase during agitation and spin. Washplate not wanting to separate. ordering parts needed for repair.; ordrng 1 W10528947 (drive hub kit) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

verified cx complaint of unit not heating. found failed tco. replaced tco and thermostat. tested. monitored load of towels and found temp exhaust ranging from 126 to 161 degrees. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS9

Near Great Falls, VA 22066

Jason A.

Job Details: 07/14/2022

CX complaint DW dispenser doesnt open. Replaced dispenser. Ran test wash 2X. F2E1 error code but water level correct. Dispenser opens.NO LEAKS Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ

We serviced a

JENNAIR RANGE

Model JGD3430BS00

Near Dunn Loring, VA 22027

Carl R.

Job Details: 07/14/2022

Job will a 2nd tech involved to help support the uneven position of pushing the cooktop out of the counter. Parts have been left with cx.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 07/14/2022

tested unit found signal from control to valve absent ordered new control; ordrng 1 W11462458 (control)

We serviced a

WHIRLPOOL FREEZER

Model MRT118FFFH08

Near Lanham, MD 20706

Samuel R.

Job Details: 07/14/2022

"cx complint unit light doesnt come on.inspected unit and could confirm.inspected unit and found fridge door switch broken.also found freezer light out.tried removing and was stuck in holder.unit wil need new door switch, light bulb and holder W11384469 76 tribles W11518235 51 tribles WPW10313917 2 tribles; ordrng 1 WPW10313917 (freezer light holder) and 1 W11518235 (freezer light bulb) and 1 W11384469 (door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Herndon, VA 20171

Carl R.

Job Details: 07/14/2022

"BIR BIR Door open error code, led lights not on when open the door BIR Door open error code, replaced upper right extension arm and left upper extension arm. Wit kits. Cx pif. Working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Virginia Beach, VA 23464

Carl A.

Job Details: 07/14/2022

replaced all parts except harness as it was missing connectors open wire on harnes reordering part; ordrng 1 w11450611 (lower wire harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22152

Emmanuel R.

Job Details: 07/14/2022

"Cs unit stopped cooling,Found the evap frozen over, defrosted evap. I manually activated heater and it didnt want to come on, inspected wiring harness and found one of the wires for the heater wasnt connected securely. Secured wire and heater came on. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Virginia Beach, VA 23462

Justin W.

Job Details: 07/14/2022

"cx complaint error code f7e1. checked unit to find error code f7e1 and f7e6. found oil leaking from under unit. attempted to test unit to find capacitor failing on unit. ordering gearcase, motor, capacitor, to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/14/2022

CX complaint: not heating. Tested unit but was not able to verify that complaint but i did find that the airflow failed the airflow test with the electronic air flow tester. I advised CX to have the vent line inspected since line was recently replaced. Unit is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gerrardstown, WV 25420

Danny R.

Job Details: 07/14/2022

adjusted the gasket to seat better and the unit was leveled for door return being right unit checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/14/2022

"Replaced sump/ motor, unit still didnt work.. replaced control and ran diag. now working as designed .. job complete no errors no leaks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/14/2022

replaced ui defrosted rc evap

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Lorton, VA 22079

Robert W.

Job Details: 07/14/2022

"CX Complaint is the unit isnt cooling. Inspected unit and found the Control not responding cycled power and tried putting uni in diag and control isnt working properly, Replaced control and programed unit and unit is now responding and cooling properly."

We serviced a

WHIRLPOOL RANGE

Model AER6603SFS5

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/14/2022

"CX Complaint is the unit isnt heating properly. Inspected unit and found no error codes pulled unit and tested power unit is getting good power, Ohm out elements and there testing good ohm out sensor its reading good at room temp put unit back together and temp tested oven with heat cycle and oven is aver 350Deg set to 350 Deg unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Springfield, VA 22150

Emmanuel R.

Job Details: 07/14/2022

"Cs Dryer doesnt is not working, confirmed complaint. Nothing happens when you hit the start button. Found the thermal fuse was open, jumped the wire to test and unit started . Ordering thermal fuse.; ordrng 1 WP3392519 (thermal fuse)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Waldorf, MD 20601

Robert A.

Job Details: 07/14/2022

"Cx complaint that the unit runs by itself occasionally. I inspected the unit and confirmed the complaint. I found error codes: f9e4 f5e2. I cleared the codes and ran a service cycle. All components passed with no issues. The cx said it will complete cycles with no problem but it randomly starts another cycle without the cx starting the cycle. I noticed the element is bent upwards as well, probably preventing the spray arm from fully rotating occasionally. The unit will need a new control board and element to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11305306 (control board) and 1 W10703867 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS1

Near Annandale, VA 22003

Eric W.

Job Details: 07/14/2022

cx complant of unit leaking water inspected unit found leak is from the sump back by the motor unit will need new sump; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Baltimore, MD 21224

Shane M.

Job Details: 07/14/2022

cx canceled.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Greenville, NC 27834

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit not freezing. Checked unit and temps are as follows top of fc is 20 degrees and bottom is -1. Pulled evap and evap is beggining to frost over limiting airflow. Checked element is is 32 ohms and good, fuses good, thermistor reading 28kohms in ice. Suspect defrost timer issues in control, ordering control.; ordrng 1 W11496873 (control) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/14/2022

"Replaced TCO, TImer and cycling thermostat unit tested and is heating properly."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Reston, VA 20190

Christian C.

Job Details: 07/14/2022

Installed control panel and bezels. Issue still persists. Called techline. Advised to replace ribbon assembly. W11025616.; ordrng 1 W11025616 (ribbon assembly)

We serviced a

KITCHENAID RANGE

Model KICU569XSS00

Near Fairfax, VA 22030

Robert W.

Job Details: 07/14/2022

CX Complaintm is the unit isnt powering on. Inspected unit and found unit is getting power nothing is working. Called tech line and explained issue and tech line asked about the vent in cabnet and cabnet not vented CX is fixing issue and ordering Module and UI to fix issue; ordrng 1 W10857233 (Module) and 1 W10885135 (Module)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near York, PA 17408

Drew B.

Job Details: 07/14/2022

cx complaint that unit is not staying engaged on the top rack they have a wheel piece cracked on the left adjuster and also the tub wheel on the right is not working correctly causing door closure issues. will need the following two parts for complete repair call to reschd; ordrng 2 W11614118 (tub wheel)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near York, PA 17403

Sal R.

Job Details: 07/14/2022

CX complaint is that the uti is not completing cycles. I found that the tuni had a F7E7 erroro code. I found that the belt came off of the drive pulley. I was able to resecure the belt and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint water dripping in the Rc.Removed evap cover, found clogged drain and defrost water overflowing. Unclogged drain, defrosted area and removed all the ice. Unit good to go"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Newport News, VA 23605

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not cooling, checked unit found evap covered in ice, defrost thermistor reading open in diag, heater functioning thermistor oor at 39k ohms, thawed evap, replaced thermistor, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Lewes, DE 19958

Andrew W.

Job Details: 07/14/2022

Cx complaint is unit making a thumping noise. inspected and verified complaint. upon inspection found the drain hose 2ft down in the stand pipe. believe this was causing a back fill and hitting the back of the unit. corrected the drain hose and ran a diag test cycle. no sound was present. calibrated the unit and verified no error codes were present. educated cx on proper loading of washer. unit is working as designed. job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Haymarket, VA 20169

Richard B.

Job Details: 07/14/2022

"CX complant . Washer not working, And machine wont shut off, Found F7E4 error code in diagnostics. Ordering motor , rotor , stator clutch and slider. Not in stock , Further work needed, RB r; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11510463 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Elkridge, MD 21075

Robert L.

Job Details: 07/14/2022

"cx complaint not heating, found f4e4 , f4e3 errors, found proper voltage at terminal, found all functions working except heat, found 117v into heat relay, drops to 0v when activated, found continuity thruTCO , tstat and heated coil, found only 120v at heater when relay closes not getting 2nd leg from motor centrifical switch, quoted $672 for motor and blower wheel, cx declined to repair, collected $120 MC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20910

Roberto I.

Job Details: 07/14/2022

"CX complaint small ice cubes and low water flow from dispenser. Unit is IW. Tested dispenser, confirmed issue. Water supply ok, inlet valve ok. Found bad filter housing, replaced part using pre id. Unit tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Taneytown, MD 21787

Bernard M.

Job Details: 07/14/2022

Cx cancelled at the door. Moving on

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/14/2022

cx complaint is unit stll leaking in rear left corner . again there was no evidence and it did not leak when using dispnser nor the force cycling icemaker valve was ordered but not recieved; ordrng 1 w11546685 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Falls Church, VA 22041

Eric W.

Job Details: 07/14/2022

cx compolant of gasket on fridge door not staying in place in upper corners tryed to push back in but will not stay found the liner notch to hold gasket is biger in the corners unit will need new door and gasket; ordrng 1 LW10636410 (fridge door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Lusby, MD 20657

Shawn D.

Job Details: 07/14/2022

"checked evaporator no signs of a leak and has half frost pattern freezer at 26 degrees frodge 45. pulled unit out and took amp draw .7amps maybe unit didnt come filled to recomended on freon or bad compressor. opened system seems pretty full to me. replaced compressor coupler drier then vacumed unit down then filled to 1.75 oz of r600 and starte cooling. unit is goood; ordrng 1 W10913906 (coupler) and 1 w10891057 (coupler) and 1 w10890106 (coupler), used 1 w10913906 (couplr), 1 w10891057 (coupler), and 1 w10890106 (coupler) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Bristow, VA 20136

Demonte S.

Job Details: 07/14/2022

Installed both Door Gaskets. Heated the Door Gaskets. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Haymarket, VA 20169

Richard B.

Job Details: 07/14/2022

"CX complant. Fresh food not cold enough , Prior diagnosis found unit needs drip tray due to being warped. Thawed out evap and installed drip tray , Installed thermister so id is sitting flat on return line below joint. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Annandale, VA 22003

Emmanuel R.

Job Details: 07/14/2022

Replaced sump/motor assy and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rhoadesville, VA 22542

Eric F.

Job Details: 07/13/2022

"Confirmed cx complaint clothes not washing fully. Spoke with cx about wash habits, cx is using up to the '3' bar detergant full. Advised her that she is using too much detergent for one person with relatively clean clothing. Advised her to use less detergent and a more aggressive wash mode. Called techline and documented issue, techline agreed with detergent issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Arlington, VA 22206

Carl R.

Job Details: 07/13/2022

Found ice in front of freezer area. Used heat gun to treat door seal. Found thimble missing from hinge to keep door in place. Ordering thimble.; ordrng 2 W11189115 (Thimble)s

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Stanardsville, VA 22973

Eric F.

Job Details: 07/13/2022

"Confirmed cx complaint unit not operational. Plugged in unit, found F8E3 error code, unit caught in drain loop. Cleared pressure line, no improvement. Ordering control, will use valve on return if necessary.; ordrng 1 W11567712 (Control)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 07/13/2022

"Cc the unit very noisy, especially on heaviuer loads. play in drive shaft and noise during agitation and spin. unit needs new gearcase / clutch; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 W10721967 (clutch)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Fort Belvoir, VA 22060

Robert W.

Job Details: 07/13/2022

"Replaced Gearcase, Control, Clutch and valve unit calibrated and tested unit is working properoly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model TC20NL

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/13/2022

cx complaint is unit leaking water into the RC. Tested inspected and verifed complaint. Found the drain tube to be blocked. Cleared drain tube and unit is now working as designed. Job is complete. Cx paid 120 by CC

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Emmanuel R.

Job Details: 07/13/2022

"Unit is having control issue unresponsive to any command, just stuck on drain and never stops. installed UI but we need the ACU. ordering correct part.; ordrng 1 W11574590 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Washington, DC 20018

Samuel R.

Job Details: 07/13/2022

cx cancelled;

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Wilmington, DE 19808

Taylor F.

Job Details: 07/13/2022

Cx complaint is kickplate falling off. Tested inspected and verifed complaint. Corrected kickplate and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW

Near Washington, DC 20016

Emmanuel R.

Job Details: 07/13/2022

"Cs unit doesnt want to start a load, confirmed issue. Found Controls are unresponsive, doesnt want to go into diag, and when you hit the start button to start a load it doesnt count down 3,2,1 it just shows 1 and never starts a load. Managed to reset it and it finally let me into diag, completed test#12 it filled drain spin no error codes, tried again and became unresponsive again, Unit needs control and UI.; ordrng 1 W11322905 (control) and 1 W11319991 (UI white)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Poolesville, MD 20837

Julian H.

Job Details: 07/13/2022

2YR WARRANTY COTSCO PURCHASEDCX complaint about light not working on FCand falling off position found that housing that holds light asm is deforming not staying in proper position causing to fall and affect light need all parts to attached light properly and prevent this to happened again; ordrng 1 WPW10313917 (housing)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Baltimore, MD 21218

Shane M.

Job Details: 07/13/2022

picked streamer up. please order correct parts from 7/12 visit.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRX22FSST03

Near Baltimore, MD 21224

Shane M.

Job Details: 07/13/2022

cx complaint the icemaker isnt working. found level sensor blinking. held down cover on left side. sensor still blinking. sensor needs to be solid. gave cx a quote for the repairs. $306.12 W10757851

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS02

Near Lanham, MD 20706

Alexander D.

Job Details: 07/13/2022

"installed evap cover, no frost left on evap. tested unit. advised cx to monitor and call back if issues persist"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Towson, MD 21212

Keith H.

Job Details: 07/13/2022

cx complaint is unti stayed off for about 14hours one day and they lost food . inpsected unit an doits working perfectly right temps are good and full bin of ice. ordering control for intermittent issue; ordrng 1 W11558182 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/13/2022

"ck fnd units filter housing door pops open when the filter is installed... replaced the housing assy and verified operation, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MDE9700AYW

Near Silver Spring, MD 20904

Dustin F.

Job Details: 07/13/2022

"CX compolaint: unit not workingInspected unit, found 235v at the wall, 116v from L1 to nuetral and 118V from L2 to nuetral at the wall. when powering unit on, it just humms, no UI, no function of buttons. CX complained of burning smell so i pulled heater assembly and checked for resistance at the element,TCO,thermostat,thermal fuse, and fuse on the blower motor. all checked out good. CX got Voltage from the board to the console, but no UI. at the very least unit needs new console, which is unavailable. CX came and told me she wants to actually replace the unit instead of repairing"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near California, MD 20619

Robert A.

Job Details: 07/13/2022

Cx complaint that the unit's right RC door gasket is torn is not sealing well. I inspected the unit and confirmed the complaint. I noticed obvious tears on the inner part of the gasket that makes contact with the other door. Also the gasket is not flush against the cabinet. I replaced the gasket and used a heat gun to mold it as best as possible. The unit is now sealing and working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 07/13/2022

"CX complaint several lights atre not working.Inspected unit, confirmed complaint. Ordering 12 led modules W11484836 per sp W11606409 Rev C. Parts and labor covered by S84638.; ordrng 12 W11484836 (led module)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Potomac, MD 20854

Julian H.

Job Details: 07/13/2022

2YR WARRANTY COTSCO PURCHASEDCX complaint about unit forming condensation on top shelf and bottom left found a gap on seal causing air to come in and caused condenstaion formed gasket back to position with heat gun for proper seal noticed that unit is used on garage and reason why is causing condensation drops on top shelf unit is not made for garage usage let CX know about this door sealing fine now

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Portsmouth, VA 23703

Lucas R.

Job Details: 07/13/2022

"replaced drain pump, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Portsmouth, VA 23703

Lucas R.

Job Details: 07/13/2022

"replaced drain pump, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Clifton, VA 20124

Demonte S.

Job Details: 07/13/2022

Inspected the unit. Found that the cx is saying that the Refrigerator Left Door has Dents from when the unit was delivered. Checked the Door. Found that the Straps Dented the Door in. Ordering Left Door (Stainless). Advised that the cx checks the Door. Advised the cx to take all plastic off of the Door to check for Damages. Also advised the cx this can take up to 6-8 weeks. ; ordrng 1 W11593330 (DOR-FIP ( Stainless))

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, VA 22152

Richard B.

Job Details: 07/13/2022

"CX complant. Display is diM , prior diagnosis found unit needs UI and console cap . Installed both and tested unit. Working as designed. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 07/13/2022

CX complaint about unit doors not aligned doors are a little uneven when flatness are compared tested temp Rc 35* FC 3* also did a check on gaskets and are even not having gaps put unit on test mode test 1 Rc 35* FC 5* explained Cx that issue is merely cosmetic and is not covered after 30 days of warranty this is not causing unit to malfunction since temperatures are holding Cx understands documented call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, DC 20007

Emmanuel R.

Job Details: 07/13/2022

" thermistor reading 12.34k ohms , unit has ice build up on the top half of evap only, defrosted unit , fan is working , heater turns on. Good frost pattern, Found the unit is not going into defrost long enough to defreeze the entire evap on its own, Spoke with techline and confirmed it has a control issue, unit is not staying on long enough in defrost ,shuts off heater prematurely. Ordering control and relocating thermistor closer to evap to ensure correct reading. #12 w10547719; ordrng 1 W11035836 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Baltimore, MD 21224

Shane M.

Job Details: 07/13/2022

TUB NLA called techline. mount piece broke off tub.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Alexandria, VA 22315

Robert W.

Job Details: 07/13/2022

Cx Complaint is the unit IM wont spot making ICE. Inspected unit and found the ice cute on IM has failed and isnt holding bail arm in place causing IM to just constitly run. Replaced IM and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Baltimore, MD 21202

Shane M.

Job Details: 07/13/2022

cx complaint the unit isnt turnin on. put unit into test mode. no error codes. cx then mentioned she put unit on child lock then unlock it & wouldnt turn on. she just moved into high rise building. advissed her to contact wpl with proper move in information for warranty reasons. unit a stackable on improper foam pads. building held responsible for removing stackable for service. cx paid svc by card W11327395 console

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 07/13/2022

replaced control tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Germantown, MD 20876

Ricardo S.

Job Details: 07/13/2022

this is a complex apartment and the maintenance guy does not have the purchase receipt .. and he don't want to pay the service fee

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Scottsville, VA 24590

Kyle A.

Job Details: 07/13/2022

Pop did not have serial cx is gonna get the reciept. Rescheduled for friday.; schdld next appmnt for 7/15 FRI AM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/13/2022

"the cx complains that the unit dispense crush ice only .. the motor makes a humming noise .. all connections cks ok, motor receives 120vac, order motor and solenoid..; ordrng 1 w11310391 (auger motor)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Richmond, VA 23229

Joseph D.

Job Details: 07/13/2022

"replaced control with failed triac for cooktop light. cooktop light worked at first then function stopped. found that outlet supplying unit has proper polarity and power 90%, but when the magnetron is activate, outlet shows 55 vac to NEUTRAL and 55 VAC on L1. When magnetron is off, power is normal. unit blowing triac on board due to faulty power intermittently from wall. advised cx to have outlet repaired and to call me directly for electrican to to understand issue when hes there.; ordrng 1 w11552021 (cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23229

Joseph D.

Job Details: 07/13/2022

please update correct name and email. unit with compressor unable to start. cx complaint of no cooling, did confirm. compressor pulls 8 amps and shuts off. start device working properly. unit with major leak or restriction to cause compressor to break. must replace and detect leak.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (hs to compressor lokring) and 1 W11506619 (coupler compressor) and 1 W11546692 (evap) and 1 W11504448 (cappy to evappy lokring) and 1 W11506620 (suction to evap lokring) and 1 W11218408 (coupler lokring.) and 3 3count (3 count)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM113

Near Washington, DC 20018

Samuel R.

Job Details: 07/13/2022

cx cancelled at door advising they will replace unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Baltimore, MD 21230

Shane M.

Job Details: 07/13/2022

"cx complaint of noise complaint. after inspecting the unit i found unit to be cooling proper. no werid noises coming from compressor. i advised cx unit goes into defrost mode, maybe shes hearing something during defrost mode."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/13/2022

installed new inner door with lamp and holder and arn same issue removed inner door reinstalled old door customer will need hinges left and right; ordrng 2 W10874474 (hinges)s

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Upper Marlboro, MD 20774

David J.

Job Details: 07/13/2022

Cx complaint leaking. Inspected unit and found the bellow had a couple chunks on the front missing. But also a huge tear in the top left corner. Replaced bellow gasket. Ran unit with the lid off and checked for anymore leaks possibly from dispenser and inlet valves. Found no more leaks. Reinstalled hood and stacked unit. Unit had no error codes and is now working as intended.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Springfield, VA 22150

Robert W.

Job Details: 07/13/2022

"CX Complaint is the console resting. Inspected unit and found console not responding properly, Finaly got unit in diag and unit has error F6E1 miscommunication between UI and control checked harness and its good. replaced Control and UI unit tested and is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXSS03

Near Silver Spring, MD 20904

Dustin F.

Job Details: 07/13/2022

"CX complaint: NOt coolingInspected unit, CX had already defrosted unit per previous techs instructions. Installed defrost board and bimetal. Tested unit, everything operates as intended. Used shop vac and drained her drip pan and any/all water around under and in her fridge. Charged CX $110.00 per notes of previous tech"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 07/13/2022

customer said they called last night and cancelled

We serviced a

KITCHENAID RANGE

Model KFED500EBS03

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/13/2022

CX complaint: control panel moves inward when buttons are pressed. Tested and verified complaint. I found the exterior panel slots for the back piece are not recieving the tabs. I see bent tabs on the back part and outside part not able to recieve the tabs. Ordering outer control panel W11084228 and control panel backing W10692155. Cannot reschedule due to CX unsure of next weeks schedule.; ordrng 1 W11084228 (panl-cntrl) and 1 W10692155 (panl-cntrl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 07/13/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB9FHDXWB00

Near Camp Hill, PA 17011

Fred G.

Job Details: 07/13/2022

cx complaint unit isnt making ice. inspected unit and found ice maker was off. turned on ice maker and found unit needed jumped. jumped ice maker and found the ice maker would just turn and turn. would not find home postion and call for water. jumed the V and L and found water valve did work. replaced ice maker and harness with preID part and jumped it and found it to find home postion and called for water. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/13/2022

moisture in fridge sections found gasket in lower right not sealing heated and reformed informed customer to give it time to remold itself for proper closure and sealing

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