We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lewes, DE 19958
Andrew W.
Job Details: 07/08/2022
cx complaint is unit making squeeling sound from basket. tested and inspected and verified complaint. checked unit for error codes and found none. ran a test cycle and heard the sound. checked under the unit and found gear case oil leaking onto the splutch. ordering gearcase and drive hub. returning with acuator and splutch. rescheduled for 7/15/22 am request.; ordrng 1 W11454372 (gearcase) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Ocean City, MD 21842
Andrew W.
Job Details: 07/08/2022
2nd tech helper
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/08/2022
cx complaint is freezer not cold inspected unit and found the freezer evap heavily overfrosted will need new thermistor and/or fan/w harness 2 count for defrost; ordrng 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/08/2022
"CX complaint unit doesn't start and shows an error. Unable to run service diag mode, tried over 10 times and the control didn't respond. Started a cycle, the unit immadiately showed F9E2 error. The unit is staked in a small space and a 2nd thech is needed. Ordering water level sensor W11527199, drain pump W11516811 and control board W11527562. Please schedule return with **2 TECH**; ordrng 1 W11527199 (water level sensor) and 1 W11516811 (drain pump) and 1 W11527562 (control board) and 1 2nd tech"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near McLean, VA 22101
Jason A.
Job Details: 07/08/2022
CX complaint MW door errors when trying to heat. Check door components per video & TSPW11493384. Door falls when set to 30 to 45 degrees & springs in hinges are weak. Not enough force to engage door switches. Called techline SR: 7734062509 RivetGunKit > JJ; ordrng 1 RivetGunKit (RivetGunKit) and 1 WPW10128850 (arm incl busing & rivet) and 1 W11449277 (harness incl switches) and 1 W11325786 (MW apl mgr)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sterling, VA 20164
Carl R.
Job Details: 07/08/2022
"SR#7734068475. Inspected unit and seen thT the tube is working normal, but more than normal vibrating sound is noticeable. Pushed on basket and struts allows the basket to return. In Norma position with out slack. Balance ring seams to be allowing basket to have more wobble than normal. Checked basket bolt, bolt os tight. Needs balance ring, will use struts if needed.; ordrng 1 W11094300 (Tube ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fruitland, MD 21826
Frederick R.
Job Details: 07/08/2022
CX complaint is no cool. Upon arrival I checked pressures from prior SS work. Low side was in a 10in vac and high side was at 100. Compressor ws really hot and making a funny noise. Pulled evap cover and found frost patter only to 2nd rung and no sign of leaks. Replaced compressor and installed coupler and replaced UV drier. Pressure tested with nitrogen and no signs of visible leaks. Vac'd unit down to 30 in for 15mins. After closing gauges vac held. Filled unit with 5oz of R134a. Low side pressure held steady at about 4psi after equalizing. Checked evap with 15 mins and had a full frost pattern. Pressure was still at 4psi. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Ayden, NC 28513
Ronnie B.
Job Details: 07/08/2022
"removed and replaced door, installed nameplate, heated gasket for proper seal, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Waterford, VA 20197
Ezra M.
Job Details: 07/08/2022
"installed ice door, ice maker and ice box fan, unit checks ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Millsboro, DE 19966
Michael E.
Job Details: 07/08/2022
"Replaced the rollers, idler pulley and drive belt as per previous diagnposis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Samuel R.
Job Details: 07/08/2022
cx complaint unit is making noise.inspected unit and could confirm a slight sound.will order insulation to try and damp sound coming out of back.will also use slleves on return visit W11553819 1 tribles and 10 whrilpool wisebale; ordrng 1 W11553819 (insulation)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Silver Spring, MD 20903
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not lighting. I tested teh unit and found the unit is not lighting. is getting 120. I looked at the ign module and is good. I can see from the back the red wire on the switch harness is chewed up. I found mice dropping and the wire has been cut by the mice. Unit needs exterminator and switch harness. Do not schedule until exterminator receipt has been recieved. Ordering switch harness; ordrng 1 W10836473 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Westminster, MD 21157
Brian R.
Job Details: 07/08/2022
cx said after last service and repair they get 1 ice cube at all. took temp readings first of 9 in Freezer and 38 in FF and 16 through Ice Maker. you can hear fan hit all 3 speeds. pulled upper cover and found fill tube frozen. turned temps down some in freezer and up some in FF to comp temps some. tested and checked and went over unit with cx. ran unit through tests and ice maker filled and ran as it should. advised cx to give unit a few hours and they should start to see ice. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 07/08/2022
cx says he defrosted the unit for a week but there is ice building back up on the refrigerator evaporator. melted the ice enough to replace the refrigerator evaporator fan no corrosion. replaced the control also. all thermistors show passing. both evaporator fans are blowing good. found top drawer in the freezer has fallen down on the right side because the tab on the drawer is broken free. cx is going to defrost the unit the rest of the way. the unit is now good
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB5
Near Berlin, MD 21811
Frederick R.
Job Details: 07/08/2022
Installed knobs on unit per prior diagnosis. Unit is now repaird. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Louisa, VA 23093
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit not powering on. Confirmed 120 volts ac to control, control not powering on. Replaced control with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Baltimore, MD 21210
Shane M.
Job Details: 07/08/2022
"cx complaint the unit isnt working. found unit cycles then when comes to cooling. NO COOL 120v to compressor, compressor hot to touch. no cool on evap tray SDPICS. seal system work needed. cx will be buying a new unit. cx paid svc by card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/08/2022
installed new ref door gaskets
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/08/2022
cx complaint is unit not working properly inpsected unit put into diagnsotics found f9e2 for drain error. also unit squeaks i ran unit it does heat and tumbl. drain hose isnt kinked or pinched will need drain pump and pulley i quoted cx and they will think about it
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/08/2022
"cx complaint, dent. replaced parts per prior diag. tested unit,unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Disputanta, VA 23842
Chris B.
Job Details: 07/08/2022
cx complaint unit makes ice very slow inspected unit apon arrival uni can hear unit defrosting unit was turned down on 2nd snowflake turned unit up to ideal found fc temp at 5 degrees checked im and im did have ice that was not yet fully frozen im did fill and run as desighned advised cx to leave temp setting to at least ideal to have ice production water flow and unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Doswell, VA 23047
Joseph D.
Job Details: 07/08/2022
cx complaint of broken door. did confirm complaint. door glass is failed. must replace failed door glass please to enable proper use of oven. Glass is broken on door.; ordrng 1 W11600322 (doorglass staineless panel) and 1 W11178521 (badge)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
installed new valve ands tested unit. jonb complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Franklin, VA 23851
Chris B.
Job Details: 07/08/2022
replaced valve tested calibrated unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Sandston, VA 23150
Gill G.
Job Details: 07/08/2022
"verified cx complaint of unit being unresponsive. stored fault code F6E3(communication error, ACU cannot hear UI) F7E8 (motor stator over temp) checked harness from UI to ACU, no issues found. replaced UI. calibrated unit as per tech sheet for F7E8 fault code. unit is fully functional and working as designed."
We serviced a
MAYTAG DRYER
Model MEDE500VW
Near Montpelier, VA 23192
Joseph D.
Job Details: 07/08/2022
cx complaint of unit not heating. confirmed complaint. unit not heating. fuses all check properly. all have continuity.found element with break in it. element with no continuity. the electricity can go thru the element bc its broken/failed/open/faulty. replaced element. unit is now heating properly. ventilation seemed good from outside vent.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
"Cc the unit leaked after last repair, the dry was repaired and cx used both and noticed water leaking from ceilling below units.. pic in sd.. the cx stated she didnt see any water in laundry room. visually inspecte dthe house valves, hoses and wall etc. no water signs . the gearcase was seapping some oil, on drian pump and inner cabinet . couldnt replicate leak.. couldnt tell cx the unit was good to use until repaired .. needs parts to fix issue.; ordrng 1 W11419051 (control) and 1 W11413407 (valve/ housing) and 1 W11449841 (gearcase) and 1 W10734521 (clutch) and 1 2ct (2ct)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Suffolk, VA 23437
Chris B.
Job Details: 07/08/2022
cx compliant cook top light will not turn off inspected unit confirmed cx complaint found relay stuck on control that sends power to light ordering control W11552018; ordrng 1 W11552018 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/08/2022
CX complaint unit not working checked the unit found wire not fully seated on water valve causing unit to not fill with water seated wire on valve tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
"Cc the filter housing lid defective.. replaced lid. also condensation on horizantal mullion , from the vertical mullion .. replaced lid and mullion, raised unit and tested unit.. job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Dagsboro, DE 19939
Frederick R.
Job Details: 07/08/2022
cx complaint is ice production and water flow. Installed evap fan from prior diagnosis. During install I found the rubber chut for fill tube was not installed properly and heater was exposed causing water to constatly drip down chute and into IM causing wet ice(FC IM). CX stated his original complaint was he had to change filters every 4 weeks because water flow would stop to both IMs and dispenser(Original complaint). FOund unit was never leveled during install and was leaning forward and when top IM would fill it would leak water into door IM and freeze the bottom. LEveled unit properly. CX also stated when he replaces filter everything works for about 4 weeks then stops. Ordering inlet valves and filter housing. All parts in abundance at Tribles. Reschediling CX for Friday 7/15/22.; ordrng 1 W11495416 (triple valve) and 1 W11482025 (inlet valve) and 1 W11482384 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/08/2022
Replaced harness in RC tested unit and unit is cooling to 37 in RC and 3deg in FC unit is cooling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Madison Heights, VA 24572
Kyle A.
Job Details: 07/08/2022
Cx complaint of unit not operating. Did confirm sensing light stuck on but besides that unit is unresponsive.; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Appomattox, VA 24522
Kyle A.
Job Details: 07/08/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 07/08/2022
Installed control and tested/calibrated unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/08/2022
"replaced door, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Milford, DE 19963
Frederick R.
Job Details: 07/08/2022
CX complaint is rust on door. Upon arrival I inspected the door and found several spots that were scratched or damaged. Used stainless cleaner to verify that it was any residue. Took pics and there are several smaller scratches that the CX pointed out that were not visible with the camera. Ordering new door. Ship to CX. Asked CX about 2nd complaint which was rattling noise and she said that it was resolved and no longer happening. Cannot reschedule at this time.; ordrng 1 W11178521 (nameplate) and 1 W10746794 (dor-fmd)
We serviced a
WHIRLPOOL FREEZER
Model GZ25FSRXYY2
Near Springfield, VA 22153
Jason A.
Job Details: 07/08/2022
CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ashburn, VA 20147
Carl R.
Job Details: 07/08/2022
"W13G211WPL1. Inspected unit and found that the smell is coming from the cam and actuator not connected. Replaced cam, actuator kits. Called whirlpool safety and replacement of parts have been done. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22204
Jason A.
Job Details: 07/08/2022
CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Bumpass, VA
Eric F.
Job Details: 07/08/2022
"Installed parts, issue persists, found cabinet dented, called techline, techlinle determinted unit non repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20901
Samuel R.
Job Details: 07/08/2022
cx complaint unit is not cooling like before.inspected unit and found unit temps to be 20 freezer and 45 fridge.went into serivce mode and unit flash led light for open freezer thermister.unit will need freeer thermister.cx piad in full everything else checks out good WPW10384183 100 tribles; ordrng 1 WPW10384183 (thermister freezer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Brookeville, MD 20833
Justin S.
Job Details: 07/08/2022
cx says the unit didnt stay cooling for 24 hours. the unit was off when i arrived. -15psi in the low and high side when i hooked up the guages. turned the unit on and low side pressure -27psi and high side pressure is 30psi. .4aac from the compressor. unplugged and the pressures equilized quickly back to -15. no dye anywhere still. called tech support and spoke with a curt. file number provided from whirlpool says unit is being marked as nonreairable. says cx needs to talk to cx support
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/08/2022
"Special Project. Replaced heater, unit tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near York, PA 17404
Sal R.
Job Details: 07/08/2022
"CX complaint is that the unit will not start a wash cycle. I was that the sump and motor has failed. I entered diag and found a F7E1 and a F4E3. I clearted codes and started a normal wash cycle. I found water entering the unit , but no motor movment. I quoted CX for the cost of the repair in the amount of $519.98. CX informed me that she will buy a new unit due to the cost of repair. I collected120.00 for service charges via credit card."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/08/2022
Replaced parts.. dispenser tested and working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Abingdon, MD 21009
Neil H.
Job Details: 07/08/2022
cx complaint unit not washing found faulty sump motor and f1 and f2 error unit fills but thats it ordering motor control and console.; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec) and 1 W11192369 (console)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Petersburg, VA 23805
Chris B.
Job Details: 07/08/2022
cx complaint unit fc light will not work inspected unit found voltage at light found sp#W11460554 S191AQ collected 120sc cc ordering white fc 3 point led; ordrng 1 W11601310 (white led)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/08/2022
"not drying clothes/no heat. found moisture senser harness not connected, and main wire harness at motor not installed properly, not sending voltage to heater when centrifigul switch engaged. reconnected both harnesses, verified secure, tested unit, heating normally."
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/08/2022
"Replaced parts per previous tech, ran unit on normal cycle and unit heated and spun frreely without noise. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Julian H.
Job Details: 07/08/2022
replaced heater per service pointer w11540964 s code s17304 covers p&L
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not washing clothing and when testing foudn the agitatior not engaged causing the whole basket to move back and forth not the agiatator. needs W10913953 and call when in to reschd; ordrng 1 W10913953 (actuator 100@trb)
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
complaint oven not heating checked diag for faults none present tested broil comfirmed lighting tested bake with thermocoupler comfimed heating let oven heat to checked orifices used pick to try to clear no change no gas smell no lighting checked voltage 10.1 volts going to both sides of valve no gas smellordering valve 110 due on return; ordrng 1 W11239228 (gas valve)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit randomly turning on. Inspected tested and verified cx complaint found no error codes but cx stating unit coming on randomly control has stuck key and is defective. ordering control for unit cannot reached at this time due to SO part. ; ordrng 1 W10894098 (Board)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near La Plata, MD 20646
Robert A.
Job Details: 07/08/2022
"I came to install the ordered parts, when I removed the slider I notice the magnet ring slid out of place again. I called WP techline to document this repeat issue. Techline had to check the gearcase shaft to make sure the slider is not getting stuck, the shaft is fine. Techline recommended reaching out to the parts provider concerning the part to see if this is a potential defective part. I installed an old slider from VS hoping it does not have the same issue. I installed the new slider, calibrated and tested the unit for the cx. The unit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18GKXGN00
Near Hanover, PA 17331
Sal R.
Job Details: 07/08/2022
"cx complaint is that the unit is no longer cooling. I found that the Evap fan motor has failed. Part is no longer avalible, I collected $120.00 for service charges via credit card. Part # 2183833, No Longer avalible."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Beltsville, MD 20705
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not washing and is saying loc on UI. I found the UI is locked. I unlocked the UI and the unit is now workking. The cx said they replace the latch and now the unit is latch is working. I unlock the UI and the unit is back to normal operations.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit doesnt cook or get hot enough. Per manual ran ouput test on unit. Unit is 1000w microwave. Put 2 cups of water at 70 degrees in unit, ran for one minute, stired water for 20 seconds and took temp. Temp was at 120 and is hot enough per chart in manual. advised cx to heat for half time required and stir ewhatever is being cooked and to heat for remaining time. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint of low water level and not spinning properly. confirmed complaint. found loose suspension. even though unit is level, tub is riding front and right side, unit will need new suspension to hold the tub in the center. the computer needs a straight tub ro adjust to weight and water levels.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Wilson, NC 27893
Ronnie B.
Job Details: 07/08/2022
"cx complaint of fc light not working. checked unit and confirmed complaint. pulled fc switch and found switch not opening internally to allow for voltage to flow to bulb. Removed and replaced fc door switch, tested, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bowie, MD 20715
Eric W.
Job Details: 07/08/2022
cx complant of uhnit stoped cooling cx said since last visit inspected unit unit is working propelry making good frost pattern
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Frederick, MD 21703
Ricky E.
Job Details: 07/08/2022
customer stated that the unit was adding time and stating that the vent was clogged.. unit gave an error for a shorted thermister and was kicking out of diag.. the unit would need the thermister and fascia... the customer is replacing the unit..
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near Bowie, MD 20721
Eric W.
Job Details: 07/08/2022
"went to rear of unit found dye under compressor installed new compressor and uvdryer coupler checked for leaks none found with soapy water; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not heating..lol i ohmed out the element and the tco and the fuse.. all check good no broken coils in the element i checked incoming poiwer have 240/120 and also replaced timer for running all the time. and still no heat. unit will need the motor for return; ordrng 1 WP3387134 (thrmst-fix) and 1 279827 (motor 100@trb)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mineral, VA 23117
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit not spinning out properly. Found suspension bent front left rod, replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/08/2022
"cx complaint unit has strong chemical smell. this unit is a replacement of another fridge that had the same problem. cx said smell comes and goes away and is starting to go away at this time. i didnt smell it at first but ive seen a service pointer for a different model of top mount fridge for same issue that said its coming from adhesive in plenum. removed evap cover and found smell coming from gray adhesive pad with aluminum tape on one side of it. also has same plads on evap cover. had cx smell it and she confirmed thats it. plenum, diffuser and evap cover has smell, air ducts do not. called TL to document, sr#7734068337. had cx smell new diffuser/plenum, no smell. didnt replace them yet since evap cover also smells and dont want smell to get in new parts. ordering evap cover; ordrng 1 W10875836 (evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/08/2022
"CX complaint unit upper rack not staying in place, replaced adjuster tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit not dispensing ice inspected tested and verified cx complaint found auger defective cannot get yoke off to remove auger need to order divider in order to replace auger and yoke also ordering ice bin due to bin becoming defective ordering ice bin auger yoke and divider cannot reached at this time due to SO parts. ; ordrng 1 WPW10309864 (Divider)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Abingdon, MD 21009
Neil H.
Job Details: 07/08/2022
cx complaint outter glass shattered replaced the outter door unit good
We serviced a
AMANA REFRIGERATOR
Model ABB1921DEQ
Near Manheim, PA 17545
Justin L.
Job Details: 07/08/2022
Wrong part numbers ordered. Ordering the correct ones and once in the office will need to set return. Returning tech will need to also remove one of the door shims to help with seating; ordrng 1 WPW10443309 (rc door gasket white) and 1 WPW10443311 (fc door gasket white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model IT18DKXRQ0
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/08/2022
replaced faluty lower hinge unit is now fully functional and working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Baldwin, MD 21013
Neil H.
Job Details: 07/08/2022
cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Laurel, MD 20723
Robert L.
Job Details: 07/08/2022
"cx complaint left over heating food, right oven, not always coming on, left oven possible stuck relay, and while testing was under temp mostly, called techine, they said oven sensors and control, ordering additonal set of sensor and control, will nedd 2 of each for repair(will use pre-id on return), will need 2 techs 48in commercial range; ordrng 1 W10859573 (sensor) and 1 W11398684 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22032
Richard B.
Job Details: 07/08/2022
"CX complant. Water leaking out of fridge. Prior diagnosis found unit needs evap cover and drip pan kit. Installed pan and evap cover after removing ice, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Midlothian, VA 23113
Jerod R.
Job Details: 07/08/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/08/2022
"Replaced parts. Cx had a new complaint: temperature too warm.Temp check with thermocouple showed 33F in the Fc and 44F in the Rc. Found fans running, compressor not running and inverter constantly blinking. 121Vac and 3.5Vdc supplied to the inverter. Compressor resistance reading 8.5 ohm and 8.5 ohm. Called tech line, spoke to Andy (sr # 7734068470). He advised to replace the inverter. Ordering inverter W11567494. Return visit 7/15/22. Please get in touch with the cx for the old door picup; ordrng 1 W11567494 (inverter)"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Sandston, VA 23150
Gill G.
Job Details: 07/08/2022
cx complaint: unit is not finishing cycles and can be unresponsive. found unresponsive control. verified 120 vac to control. ordered control.; ordrng 1 W11162436 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Harrisburg, PA 17110
Andrew S.
Job Details: 07/08/2022
"Per previous diag I was able to remove and replace both door gaskets. I then, with the help of a heat gun was able to reshape the gaskets to get them to seal. Unit is now sealing as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Broadlands, VA 20148
Carl R.
Job Details: 07/08/2022
Low Ice Production and leaking water at the bottom inside under the bins - Bottom Freezer. House has low water pressure. Found water freezing under refrigerator evap and and lower crisp. Replaced drained tube and removed water and ice.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/08/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Midlothian, VA 23112
John P.
Job Details: 07/08/2022
"CX complaint unit not making ice, CX stated can take up to 4 days to fill bin, did advise can take up to 72hrs to fill bin depending on use. Can hear noise coming from icemaker motor while cycling. ordering icemaker. Temps in fr 3 degrees ff 38.; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/08/2022
W13EAM0APL1Customers complaint is a unit is not tumbling. Inspected unit and turned unit on. Unit sounded like the motor is locked up. I could tell the basket was binding. I took unit apart and found the belt was wrapped around the shaft of the pulley and not the wheel of the pulley causing friction on the drum and keeping motor from turning on. I reassembled unit and tested unit is not working properly.
We serviced a
JENNAIR RANGE
Model JJW9630DDS
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
oven lower door not connected on latch remounted on latch but hinges not keeping the door closed or enagaging the oven latch ordering latch kit cx owes 110 on return; ordrng 1 12002489 (hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near East Berlin, PA 17316
Sal R.
Job Details: 07/08/2022
"I was able to access and replace the Start Dev and the run cap. I found that the utni turned on once plugged in . The unit ran for about 10 sec and turned off. I ohmed the compressor and found it to be ohming at pin 1-2 5-8 , pin 3-2 5,9, and pin 1-3 11.1Ohms. I then took a amp draw and found the unit to be pulling 8.09 AMPS . Unit will need 1 new compressor (W11580057), 1 access valve (W11506635), 1 coupler (W11504415), 1 SL Coupler (W11504431), 1 Drier filter (W11109499), 1 Heat lopp coupler (W11504433), and 1 Cap Tube coupler (W11504447). Unit will requrrier LOCRING and a 3 call count due to the time need for repair. Once parts are avalible, please ahev someone form the office call to set a return date.; ordrng 1 W11506635 (access valve 100 @ tribs) and 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (suction line coupler) and 1 W11109499 (drier filter 81 @ tribs) and 1 W11504433 (coupler Heat loop 20 @ tribs) and 1 W11504447 (coupler Cap tube 28 @ tribs) and 1 LOCRING (LOCRING) and 1 3CALLCOUNT (3 CALL COUNT)"
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW4
Near Little River, SC 29566
Jason T.
Job Details: 07/08/2022
"Arrived on site, per CX request to cancel the service call."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Goldsboro, PA 17319
Drew B.
Job Details: 07/08/2022
when arrived cx said unit been working so was able to run test 4 and the valve does switch to each section advised cx that per wp they would need the unit ui but cx wants to hold off bc its been working on paying for ui
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23236
John P.
Job Details: 07/08/2022
Installed control and suspension calibrated tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Barboursville, VA 22923
Eric F.
Job Details: 07/08/2022
"Collected data logger, informed CX that we would need to send the data back to the office and then reach out to whirlpool before contacting her back with the next step. Data logger in bin.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Weather, VA 20135
Ezra M.
Job Details: 07/08/2022
"installed new control and valves, tested and calibrated unit. working properly, no errors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hertford, NC 27944
Branden R.
Job Details: 07/08/2022
"cx complaint unit missing roller , checked unit found right roller will need a new axle for repair so unit can be leveld , ordering all parts for repair , cx agreed .; ordrng 1 W11476984 (axle) and 1 W10803534 (screw) and 1 WPW10304660 (roller) and 1 WPW10304659 (roller cap)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/08/2022
"cx complaint is the unit not running some times. cx said he will put it on the cycle he wants and press start and nothing happens, like the unit is dead. other times it runs fine. i found no saved codes, ran service cycle. unit worked properly. tried starting a normal cycle and unit did not run. no codes. outlet is wired properly and supplying 120vac. replaced control with preIded part. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lochearn, MD 21207
Keith H.
Job Details: 07/08/2022
replaced ui tested and calibrated unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/08/2022
verified cx complaint of crack in liner. cx dropped item from top shelf to the bottom of the fresh food cabinet. cabinet cracked. sealed 1 inch crack with silicone sealant.; used 1 482338 (silicone sealant) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/08/2022
cx complaint is ice dispenser not working insepcted unit and found 120v to unit but wires at bottom of freezer door are cut and door needs to be replaced also cx wants unit leveled als wants a filter ordered infrmed him fitlers arent covered he says he has ext warranty with Best buy and they do cover filter cx needs new freezer door 2 tech job; ordrng 1 LW11037733 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little River, SC 29566
Jason T.
Job Details: 07/08/2022
"CX complaint, log grounding noise during wash cycle, found gear case oil had leaked out also stripped the cam hub sleeve assembly, pics on SD. Ordering parts to complete to repair, CX will be called to schedule a return visit, cx agreed.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam kit) and 1 2count (2 count), used 1 W10721967 (Cam kit) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Odenton, MD 21113
Alexander D.
Job Details: 07/08/2022
unclogged drain with steamer. ran 1/4' waterline thru drain and it went all the way through. tested by pouring cup of water down drain. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/08/2022
"7733577094came out and found a owi sensor out of range. repalced and tested unit. also found that the voltage dropped out from the unit and was able to get a photo of it on my pohone. advsied cx that the unit is dropping voltage out on a load. therefore, the unit is shutting down intermittenly everytime this happens. advised cx to contact an electrician.cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20011
Ricardo S.
Job Details: 07/08/2022
"Cx complains that the unit not cooling, inspected unit and found frost on eveporator cover, i ran diagnostic test mode, the defrost is working.. replaced thermistor,, unit tested ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Mitchell H.
Job Details: 07/08/2022
cx complaint unit is not cooling at all. inspected unit and found compressor locked up. ordering SS parts 2 ct on return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GBS0
Near Westminster, MD 21158
Bernard M.
Job Details: 07/08/2022
"Cx complaint the dispenser door won't close. Inspected door and found the gasket had come off and gotten stuck. It caused the spring to come off. Replaced dispenser using pre-id parts, now the door opens and closes as intended. Cx paid $369.88 for full repair. Unit checks good"