Service History 1021 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Andrew W.

Job Details: 07/08/2022

cx complaint is unit making squeeling sound from basket. tested and inspected and verified complaint. checked unit for error codes and found none. ran a test cycle and heard the sound. checked under the unit and found gear case oil leaking onto the splutch. ordering gearcase and drive hub. returning with acuator and splutch. rescheduled for 7/15/22 am request.; ordrng 1 W11454372 (gearcase) and 1 W10528947 (drive hub kit)

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Ocean City, MD 21842

Andrew W.

Job Details: 07/08/2022

2nd tech helper

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/08/2022

cx complaint is freezer not cold inspected unit and found the freezer evap heavily overfrosted will need new thermistor and/or fan/w harness 2 count for defrost; ordrng 1 W10316760 (thermistor)

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/08/2022

"CX complaint unit doesn't start and shows an error. Unable to run service diag mode, tried over 10 times and the control didn't respond. Started a cycle, the unit immadiately showed F9E2 error. The unit is staked in a small space and a 2nd thech is needed. Ordering water level sensor W11527199, drain pump W11516811 and control board W11527562. Please schedule return with **2 TECH**; ordrng 1 W11527199 (water level sensor) and 1 W11516811 (drain pump) and 1 W11527562 (control board) and 1 2nd tech"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near McLean, VA 22101

Jason A.

Job Details: 07/08/2022

CX complaint MW door errors when trying to heat. Check door components per video & TSPW11493384. Door falls when set to 30 to 45 degrees & springs in hinges are weak. Not enough force to engage door switches. Called techline SR: 7734062509 RivetGunKit > JJ; ordrng 1 RivetGunKit (RivetGunKit) and 1 WPW10128850 (arm incl busing & rivet) and 1 W11449277 (harness incl switches) and 1 W11325786 (MW apl mgr)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Sterling, VA 20164

Carl R.

Job Details: 07/08/2022

"SR#7734068475. Inspected unit and seen thT the tube is working normal, but more than normal vibrating sound is noticeable. Pushed on basket and struts allows the basket to return. In Norma position with out slack. Balance ring seams to be allowing basket to have more wobble than normal. Checked basket bolt, bolt os tight. Needs balance ring, will use struts if needed.; ordrng 1 W11094300 (Tube ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Fruitland, MD 21826

Frederick R.

Job Details: 07/08/2022

CX complaint is no cool. Upon arrival I checked pressures from prior SS work. Low side was in a 10in vac and high side was at 100. Compressor ws really hot and making a funny noise. Pulled evap cover and found frost patter only to 2nd rung and no sign of leaks. Replaced compressor and installed coupler and replaced UV drier. Pressure tested with nitrogen and no signs of visible leaks. Vac'd unit down to 30 in for 15mins. After closing gauges vac held. Filled unit with 5oz of R134a. Low side pressure held steady at about 4psi after equalizing. Checked evap with 15 mins and had a full frost pattern. Pressure was still at 4psi. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Ayden, NC 28513

Ronnie B.

Job Details: 07/08/2022

"removed and replaced door, installed nameplate, heated gasket for proper seal, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Waterford, VA 20197

Ezra M.

Job Details: 07/08/2022

"installed ice door, ice maker and ice box fan, unit checks ok"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Millsboro, DE 19966

Michael E.

Job Details: 07/08/2022

"Replaced the rollers, idler pulley and drive belt as per previous diagnposis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, DC 20008

Samuel R.

Job Details: 07/08/2022

cx complaint unit is making noise.inspected unit and could confirm a slight sound.will order insulation to try and damp sound coming out of back.will also use slleves on return visit W11553819 1 tribles and 10 whrilpool wisebale; ordrng 1 W11553819 (insulation)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Silver Spring, MD 20903

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not lighting. I tested teh unit and found the unit is not lighting. is getting 120. I looked at the ign module and is good. I can see from the back the red wire on the switch harness is chewed up. I found mice dropping and the wire has been cut by the mice. Unit needs exterminator and switch harness. Do not schedule until exterminator receipt has been recieved. Ordering switch harness; ordrng 1 W10836473 (harns-wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Brian R.

Job Details: 07/08/2022

cx said after last service and repair they get 1 ice cube at all. took temp readings first of 9 in Freezer and 38 in FF and 16 through Ice Maker. you can hear fan hit all 3 speeds. pulled upper cover and found fill tube frozen. turned temps down some in freezer and up some in FF to comp temps some. tested and checked and went over unit with cx. ran unit through tests and ice maker filled and ran as it should. advised cx to give unit a few hours and they should start to see ice. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Derwood, MD 20855

Justin S.

Job Details: 07/08/2022

cx says he defrosted the unit for a week but there is ice building back up on the refrigerator evaporator. melted the ice enough to replace the refrigerator evaporator fan no corrosion. replaced the control also. all thermistors show passing. both evaporator fans are blowing good. found top drawer in the freezer has fallen down on the right side because the tab on the drawer is broken free. cx is going to defrost the unit the rest of the way. the unit is now good

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB5

Near Berlin, MD 21811

Frederick R.

Job Details: 07/08/2022

Installed knobs on unit per prior diagnosis. Unit is now repaird. Job is complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Louisa, VA 23093

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit not powering on. Confirmed 120 volts ac to control, control not powering on. Replaced control with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Baltimore, MD 21210

Shane M.

Job Details: 07/08/2022

"cx complaint the unit isnt working. found unit cycles then when comes to cooling. NO COOL 120v to compressor, compressor hot to touch. no cool on evap tray SDPICS. seal system work needed. cx will be buying a new unit. cx paid svc by card."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Purcellville, VA 20132

Ezra M.

Job Details: 07/08/2022

installed new ref door gaskets

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/08/2022

cx complaint is unit not working properly inpsected unit put into diagnsotics found f9e2 for drain error. also unit squeaks i ran unit it does heat and tumbl. drain hose isnt kinked or pinched will need drain pump and pulley i quoted cx and they will think about it

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Stevensville, MD 21666

Jonathon C.

Job Details: 07/08/2022

"cx complaint, dent. replaced parts per prior diag. tested unit,unit working as designed, job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Disputanta, VA 23842

Chris B.

Job Details: 07/08/2022

cx complaint unit makes ice very slow inspected unit apon arrival uni can hear unit defrosting unit was turned down on 2nd snowflake turned unit up to ideal found fc temp at 5 degrees checked im and im did have ice that was not yet fully frozen im did fill and run as desighned advised cx to leave temp setting to at least ideal to have ice production water flow and unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Doswell, VA 23047

Joseph D.

Job Details: 07/08/2022

cx complaint of broken door. did confirm complaint. door glass is failed. must replace failed door glass please to enable proper use of oven. Glass is broken on door.; ordrng 1 W11600322 (doorglass staineless panel) and 1 W11178521 (badge)

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/08/2022

installed new valve ands tested unit. jonb complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Franklin, VA 23851

Chris B.

Job Details: 07/08/2022

replaced valve tested calibrated unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Sandston, VA 23150

Gill G.

Job Details: 07/08/2022

"verified cx complaint of unit being unresponsive. stored fault code F6E3(communication error, ACU cannot hear UI) F7E8 (motor stator over temp) checked harness from UI to ACU, no issues found. replaced UI. calibrated unit as per tech sheet for F7E8 fault code. unit is fully functional and working as designed."

We serviced a

MAYTAG DRYER

Model MEDE500VW

Near Montpelier, VA 23192

Joseph D.

Job Details: 07/08/2022

cx complaint of unit not heating. confirmed complaint. unit not heating. fuses all check properly. all have continuity.found element with break in it. element with no continuity. the electricity can go thru the element bc its broken/failed/open/faulty. replaced element. unit is now heating properly. ventilation seemed good from outside vent.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/08/2022

"Cc the unit leaked after last repair, the dry was repaired and cx used both and noticed water leaking from ceilling below units.. pic in sd.. the cx stated she didnt see any water in laundry room. visually inspecte dthe house valves, hoses and wall etc. no water signs . the gearcase was seapping some oil, on drian pump and inner cabinet . couldnt replicate leak.. couldnt tell cx the unit was good to use until repaired .. needs parts to fix issue.; ordrng 1 W11419051 (control) and 1 W11413407 (valve/ housing) and 1 W11449841 (gearcase) and 1 W10734521 (clutch) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Suffolk, VA 23437

Chris B.

Job Details: 07/08/2022

cx compliant cook top light will not turn off inspected unit confirmed cx complaint found relay stuck on control that sends power to light ordering control W11552018; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/08/2022

CX complaint unit not working checked the unit found wire not fully seated on water valve causing unit to not fill with water seated wire on valve tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/08/2022

"Cc the filter housing lid defective.. replaced lid. also condensation on horizantal mullion , from the vertical mullion .. replaced lid and mullion, raised unit and tested unit.. job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Dagsboro, DE 19939

Frederick R.

Job Details: 07/08/2022

cx complaint is ice production and water flow. Installed evap fan from prior diagnosis. During install I found the rubber chut for fill tube was not installed properly and heater was exposed causing water to constatly drip down chute and into IM causing wet ice(FC IM). CX stated his original complaint was he had to change filters every 4 weeks because water flow would stop to both IMs and dispenser(Original complaint). FOund unit was never leveled during install and was leaning forward and when top IM would fill it would leak water into door IM and freeze the bottom. LEveled unit properly. CX also stated when he replaces filter everything works for about 4 weeks then stops. Ordering inlet valves and filter housing. All parts in abundance at Tribles. Reschediling CX for Friday 7/15/22.; ordrng 1 W11495416 (triple valve) and 1 W11482025 (inlet valve) and 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Woodbridge, VA 22192

Robert W.

Job Details: 07/08/2022

Replaced harness in RC tested unit and unit is cooling to 37 in RC and 3deg in FC unit is cooling properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/08/2022

Cx complaint of unit not operating. Did confirm sensing light stuck on but besides that unit is unresponsive.; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Appomattox, VA 24522

Kyle A.

Job Details: 07/08/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, VA 22947

Kyle A.

Job Details: 07/08/2022

Installed control and tested/calibrated unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/08/2022

"replaced door, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Milford, DE 19963

Frederick R.

Job Details: 07/08/2022

CX complaint is rust on door. Upon arrival I inspected the door and found several spots that were scratched or damaged. Used stainless cleaner to verify that it was any residue. Took pics and there are several smaller scratches that the CX pointed out that were not visible with the camera. Ordering new door. Ship to CX. Asked CX about 2nd complaint which was rattling noise and she said that it was resolved and no longer happening. Cannot reschedule at this time.; ordrng 1 W11178521 (nameplate) and 1 W10746794 (dor-fmd)

We serviced a

WHIRLPOOL FREEZER

Model GZ25FSRXYY2

Near Springfield, VA 22153

Jason A.

Job Details: 07/08/2022

CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Ashburn, VA 20147

Carl R.

Job Details: 07/08/2022

"W13G211WPL1. Inspected unit and found that the smell is coming from the cam and actuator not connected. Replaced cam, actuator kits. Called whirlpool safety and replacement of parts have been done. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Arlington, VA 22204

Jason A.

Job Details: 07/08/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Bumpass, VA

Eric F.

Job Details: 07/08/2022

"Installed parts, issue persists, found cabinet dented, called techline, techlinle determinted unit non repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20901

Samuel R.

Job Details: 07/08/2022

cx complaint unit is not cooling like before.inspected unit and found unit temps to be 20 freezer and 45 fridge.went into serivce mode and unit flash led light for open freezer thermister.unit will need freeer thermister.cx piad in full everything else checks out good WPW10384183 100 tribles; ordrng 1 WPW10384183 (thermister freezer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Brookeville, MD 20833

Justin S.

Job Details: 07/08/2022

cx says the unit didnt stay cooling for 24 hours. the unit was off when i arrived. -15psi in the low and high side when i hooked up the guages. turned the unit on and low side pressure -27psi and high side pressure is 30psi. .4aac from the compressor. unplugged and the pressures equilized quickly back to -15. no dye anywhere still. called tech support and spoke with a curt. file number provided from whirlpool says unit is being marked as nonreairable. says cx needs to talk to cx support

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/08/2022

"Special Project. Replaced heater, unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near York, PA 17404

Sal R.

Job Details: 07/08/2022

"CX complaint is that the unit will not start a wash cycle. I was that the sump and motor has failed. I entered diag and found a F7E1 and a F4E3. I clearted codes and started a normal wash cycle. I found water entering the unit , but no motor movment. I quoted CX for the cost of the repair in the amount of $519.98. CX informed me that she will buy a new unit due to the cost of repair. I collected120.00 for service charges via credit card."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, MD 20876

Ricardo S.

Job Details: 07/08/2022

Replaced parts.. dispenser tested and working ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Abingdon, MD 21009

Neil H.

Job Details: 07/08/2022

cx complaint unit not washing found faulty sump motor and f1 and f2 error unit fills but thats it ordering motor control and console.; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec) and 1 W11192369 (console)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Petersburg, VA 23805

Chris B.

Job Details: 07/08/2022

cx complaint unit fc light will not work inspected unit found voltage at light found sp#W11460554 S191AQ collected 120sc cc ordering white fc 3 point led; ordrng 1 W11601310 (white led)

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Purcellville, VA 20132

Ezra M.

Job Details: 07/08/2022

"not drying clothes/no heat. found moisture senser harness not connected, and main wire harness at motor not installed properly, not sending voltage to heater when centrifigul switch engaged. reconnected both harnesses, verified secure, tested unit, heating normally."

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Taneytown, MD 21787

Bernard M.

Job Details: 07/08/2022

"Replaced parts per previous tech, ran unit on normal cycle and unit heated and spun frreely without noise. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, MD 20854

Julian H.

Job Details: 07/08/2022

replaced heater per service pointer w11540964 s code s17304 covers p&L

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Wellsville, PA 17365

Drew B.

Job Details: 07/08/2022

cx complaint that unit is not washing clothing and when testing foudn the agitatior not engaged causing the whole basket to move back and forth not the agiatator. needs W10913953 and call when in to reschd; ordrng 1 W10913953 (actuator 100@trb)

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/08/2022

complaint oven not heating checked diag for faults none present tested broil comfirmed lighting tested bake with thermocoupler comfimed heating let oven heat to checked orifices used pick to try to clear no change no gas smell no lighting checked voltage 10.1 volts going to both sides of valve no gas smellordering valve 110 due on return; ordrng 1 W11239228 (gas valve)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Elkton, MD 21921

Alexander W.

Job Details: 07/08/2022

Cx stated unit randomly turning on. Inspected tested and verified cx complaint found no error codes but cx stating unit coming on randomly control has stuck key and is defective. ordering control for unit cannot reached at this time due to SO part. ; ordrng 1 W10894098 (Board)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near La Plata, MD 20646

Robert A.

Job Details: 07/08/2022

"I came to install the ordered parts, when I removed the slider I notice the magnet ring slid out of place again. I called WP techline to document this repeat issue. Techline had to check the gearcase shaft to make sure the slider is not getting stuck, the shaft is fine. Techline recommended reaching out to the parts provider concerning the part to see if this is a potential defective part. I installed an old slider from VS hoping it does not have the same issue. I installed the new slider, calibrated and tested the unit for the cx. The unit is working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18GKXGN00

Near Hanover, PA 17331

Sal R.

Job Details: 07/08/2022

"cx complaint is that the unit is no longer cooling. I found that the Evap fan motor has failed. Part is no longer avalible, I collected $120.00 for service charges via credit card. Part # 2183833, No Longer avalible."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Beltsville, MD 20705

Israel R.

Job Details: 07/08/2022

Customer complaint unit is not washing and is saying loc on UI. I found the UI is locked. I unlocked the UI and the unit is now workking. The cx said they replace the latch and now the unit is latch is working. I unlock the UI and the unit is back to normal operations.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Greenville, NC 27834

Ronnie B.

Job Details: 07/08/2022

"cx complaint of unit doesnt cook or get hot enough. Per manual ran ouput test on unit. Unit is 1000w microwave. Put 2 cups of water at 70 degrees in unit, ran for one minute, stired water for 20 seconds and took temp. Temp was at 120 and is hot enough per chart in manual. advised cx to heat for half time required and stir ewhatever is being cooked and to heat for remaining time. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/08/2022

"cx complaint of low water level and not spinning properly. confirmed complaint. found loose suspension. even though unit is level, tub is riding front and right side, unit will need new suspension to hold the tub in the center. the computer needs a straight tub ro adjust to weight and water levels.; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Wilson, NC 27893

Ronnie B.

Job Details: 07/08/2022

"cx complaint of fc light not working. checked unit and confirmed complaint. pulled fc switch and found switch not opening internally to allow for voltage to flow to bulb. Removed and replaced fc door switch, tested, unit is working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZC3115DW01

Near Bowie, MD 20715

Eric W.

Job Details: 07/08/2022

cx complant of uhnit stoped cooling cx said since last visit inspected unit unit is working propelry making good frost pattern

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Frederick, MD 21703

Ricky E.

Job Details: 07/08/2022

customer stated that the unit was adding time and stating that the vent was clogged.. unit gave an error for a shorted thermister and was kicking out of diag.. the unit would need the thermister and fascia... the customer is replacing the unit..

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB50X24HZ00

Near Bowie, MD 20721

Eric W.

Job Details: 07/08/2022

"went to rear of unit found dye under compressor installed new compressor and uvdryer coupler checked for leaks none found with soapy water; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wellsville, PA 17365

Drew B.

Job Details: 07/08/2022

cx complaint that unit is not heating..lol i ohmed out the element and the tco and the fuse.. all check good no broken coils in the element i checked incoming poiwer have 240/120 and also replaced timer for running all the time. and still no heat. unit will need the motor for return; ordrng 1 WP3387134 (thrmst-fix) and 1 279827 (motor 100@trb)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mineral, VA 23117

Eric F.

Job Details: 07/08/2022

"Confirmed cx complaint unit not spinning out properly. Found suspension bent front left rod, replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gambrills, MD 21054

Alexander D.

Job Details: 07/08/2022

"cx complaint unit has strong chemical smell. this unit is a replacement of another fridge that had the same problem. cx said smell comes and goes away and is starting to go away at this time. i didnt smell it at first but ive seen a service pointer for a different model of top mount fridge for same issue that said its coming from adhesive in plenum. removed evap cover and found smell coming from gray adhesive pad with aluminum tape on one side of it. also has same plads on evap cover. had cx smell it and she confirmed thats it. plenum, diffuser and evap cover has smell, air ducts do not. called TL to document, sr#7734068337. had cx smell new diffuser/plenum, no smell. didnt replace them yet since evap cover also smells and dont want smell to get in new parts. ordering evap cover; ordrng 1 W10875836 (evap cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, VA 23832

John P.

Job Details: 07/08/2022

"CX complaint unit upper rack not staying in place, replaced adjuster tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Elkton, MD 21921

Alexander W.

Job Details: 07/08/2022

Cx stated unit not dispensing ice inspected tested and verified cx complaint found auger defective cannot get yoke off to remove auger need to order divider in order to replace auger and yoke also ordering ice bin due to bin becoming defective ordering ice bin auger yoke and divider cannot reached at this time due to SO parts. ; ordrng 1 WPW10309864 (Divider)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Abingdon, MD 21009

Neil H.

Job Details: 07/08/2022

cx complaint outter glass shattered replaced the outter door unit good

We serviced a

AMANA REFRIGERATOR

Model ABB1921DEQ

Near Manheim, PA 17545

Justin L.

Job Details: 07/08/2022

Wrong part numbers ordered. Ordering the correct ones and once in the office will need to set return. Returning tech will need to also remove one of the door shims to help with seating; ordrng 1 WPW10443309 (rc door gasket white) and 1 WPW10443311 (fc door gasket white)

We serviced a

WHIRLPOOL REFRIGERATOR

Model IT18DKXRQ0

Near Powhatan, VA 23139

Jerod R.

Job Details: 07/08/2022

replaced faluty lower hinge unit is now fully functional and working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Baldwin, MD 21013

Neil H.

Job Details: 07/08/2022

cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Laurel, MD 20723

Robert L.

Job Details: 07/08/2022

"cx complaint left over heating food, right oven, not always coming on, left oven possible stuck relay, and while testing was under temp mostly, called techine, they said oven sensors and control, ordering additonal set of sensor and control, will nedd 2 of each for repair(will use pre-id on return), will need 2 techs 48in commercial range; ordrng 1 W10859573 (sensor) and 1 W11398684 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fairfax, VA 22032

Richard B.

Job Details: 07/08/2022

"CX complant. Water leaking out of fridge. Prior diagnosis found unit needs evap cover and drip pan kit. Installed pan and evap cover after removing ice, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Midlothian, VA 23113

Jerod R.

Job Details: 07/08/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/08/2022

"Replaced parts. Cx had a new complaint: temperature too warm.Temp check with thermocouple showed 33F in the Fc and 44F in the Rc. Found fans running, compressor not running and inverter constantly blinking. 121Vac and 3.5Vdc supplied to the inverter. Compressor resistance reading 8.5 ohm and 8.5 ohm. Called tech line, spoke to Andy (sr # 7734068470). He advised to replace the inverter. Ordering inverter W11567494. Return visit 7/15/22. Please get in touch with the cx for the old door picup; ordrng 1 W11567494 (inverter)"

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Sandston, VA 23150

Gill G.

Job Details: 07/08/2022

cx complaint: unit is not finishing cycles and can be unresponsive. found unresponsive control. verified 120 vac to control. ordered control.; ordrng 1 W11162436 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Harrisburg, PA 17110

Andrew S.

Job Details: 07/08/2022

"Per previous diag I was able to remove and replace both door gaskets. I then, with the help of a heat gun was able to reshape the gaskets to get them to seal. Unit is now sealing as intended. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Broadlands, VA 20148

Carl R.

Job Details: 07/08/2022

Low Ice Production and leaking water at the bottom inside under the bins - Bottom Freezer. House has low water pressure. Found water freezing under refrigerator evap and and lower crisp. Replaced drained tube and removed water and ice.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/08/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Midlothian, VA 23112

John P.

Job Details: 07/08/2022

"CX complaint unit not making ice, CX stated can take up to 4 days to fill bin, did advise can take up to 72hrs to fill bin depending on use. Can hear noise coming from icemaker motor while cycling. ordering icemaker. Temps in fr 3 degrees ff 38.; ordrng 1 W11546935 (Icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pasadena, MD 21122

Andrew H.

Job Details: 07/08/2022

W13EAM0APL1Customers complaint is a unit is not tumbling. Inspected unit and turned unit on. Unit sounded like the motor is locked up. I could tell the basket was binding. I took unit apart and found the belt was wrapped around the shaft of the pulley and not the wheel of the pulley causing friction on the drum and keeping motor from turning on. I reassembled unit and tested unit is not working properly.

We serviced a

JENNAIR RANGE

Model JJW9630DDS

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/08/2022

oven lower door not connected on latch remounted on latch but hinges not keeping the door closed or enagaging the oven latch ordering latch kit cx owes 110 on return; ordrng 1 12002489 (hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near East Berlin, PA 17316

Sal R.

Job Details: 07/08/2022

"I was able to access and replace the Start Dev and the run cap. I found that the utni turned on once plugged in . The unit ran for about 10 sec and turned off. I ohmed the compressor and found it to be ohming at pin 1-2 5-8 , pin 3-2 5,9, and pin 1-3 11.1Ohms. I then took a amp draw and found the unit to be pulling 8.09 AMPS . Unit will need 1 new compressor (W11580057), 1 access valve (W11506635), 1 coupler (W11504415), 1 SL Coupler (W11504431), 1 Drier filter (W11109499), 1 Heat lopp coupler (W11504433), and 1 Cap Tube coupler (W11504447). Unit will requrrier LOCRING and a 3 call count due to the time need for repair. Once parts are avalible, please ahev someone form the office call to set a return date.; ordrng 1 W11506635 (access valve 100 @ tribs) and 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (suction line coupler) and 1 W11109499 (drier filter 81 @ tribs) and 1 W11504433 (coupler Heat loop 20 @ tribs) and 1 W11504447 (coupler Cap tube 28 @ tribs) and 1 LOCRING (LOCRING) and 1 3CALLCOUNT (3 CALL COUNT)"

We serviced a

WHIRLPOOL WASHER

Model GHW9300PW4

Near Little River, SC 29566

Jason T.

Job Details: 07/08/2022

"Arrived on site, per CX request to cancel the service call."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Goldsboro, PA 17319

Drew B.

Job Details: 07/08/2022

when arrived cx said unit been working so was able to run test 4 and the valve does switch to each section advised cx that per wp they would need the unit ui but cx wants to hold off bc its been working on paying for ui

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23236

John P.

Job Details: 07/08/2022

Installed control and suspension calibrated tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Barboursville, VA 22923

Eric F.

Job Details: 07/08/2022

"Collected data logger, informed CX that we would need to send the data back to the office and then reach out to whirlpool before contacting her back with the next step. Data logger in bin.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Weather, VA 20135

Ezra M.

Job Details: 07/08/2022

"installed new control and valves, tested and calibrated unit. working properly, no errors"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hertford, NC 27944

Branden R.

Job Details: 07/08/2022

"cx complaint unit missing roller , checked unit found right roller will need a new axle for repair so unit can be leveld , ordering all parts for repair , cx agreed .; ordrng 1 W11476984 (axle) and 1 W10803534 (screw) and 1 WPW10304660 (roller) and 1 WPW10304659 (roller cap)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Mechanicsville, MD 20659

Shane B.

Job Details: 07/08/2022

"cx complaint is the unit not running some times. cx said he will put it on the cycle he wants and press start and nothing happens, like the unit is dead. other times it runs fine. i found no saved codes, ran service cycle. unit worked properly. tried starting a normal cycle and unit did not run. no codes. outlet is wired properly and supplying 120vac. replaced control with preIded part. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lochearn, MD 21207

Keith H.

Job Details: 07/08/2022

replaced ui tested and calibrated unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/08/2022

verified cx complaint of crack in liner. cx dropped item from top shelf to the bottom of the fresh food cabinet. cabinet cracked. sealed 1 inch crack with silicone sealant.; used 1 482338 (silicone sealant) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pikesville, MD 21208

Keith H.

Job Details: 07/08/2022

cx complaint is ice dispenser not working insepcted unit and found 120v to unit but wires at bottom of freezer door are cut and door needs to be replaced also cx wants unit leveled als wants a filter ordered infrmed him fitlers arent covered he says he has ext warranty with Best buy and they do cover filter cx needs new freezer door 2 tech job; ordrng 1 LW11037733 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Little River, SC 29566

Jason T.

Job Details: 07/08/2022

"CX complaint, log grounding noise during wash cycle, found gear case oil had leaked out also stripped the cam hub sleeve assembly, pics on SD. Ordering parts to complete to repair, CX will be called to schedule a return visit, cx agreed.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam kit) and 1 2count (2 count), used 1 W10721967 (Cam kit) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Odenton, MD 21113

Alexander D.

Job Details: 07/08/2022

unclogged drain with steamer. ran 1/4' waterline thru drain and it went all the way through. tested by pouring cup of water down drain. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 07/08/2022

"7733577094came out and found a owi sensor out of range. repalced and tested unit. also found that the voltage dropped out from the unit and was able to get a photo of it on my pohone. advsied cx that the unit is dropping voltage out on a load. therefore, the unit is shutting down intermittenly everytime this happens. advised cx to contact an electrician.cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, DC 20011

Ricardo S.

Job Details: 07/08/2022

"Cx complains that the unit not cooling, inspected unit and found frost on eveporator cover, i ran diagnostic test mode, the defrost is working.. replaced thermistor,, unit tested ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Mitchell H.

Job Details: 07/08/2022

cx complaint unit is not cooling at all. inspected unit and found compressor locked up. ordering SS parts 2 ct on return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Westminster, MD 21158

Bernard M.

Job Details: 07/08/2022

"Cx complaint the dispenser door won't close. Inspected door and found the gasket had come off and gotten stuck. It caused the spring to come off. Replaced dispenser using pre-id parts, now the door opens and closes as intended. Cx paid $369.88 for full repair. Unit checks good"

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