Service History 1020 - VIA Appliance

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW01

Near Glenelg, MD 21737

Brian R.

Job Details: 07/14/2022

cx complaint is unit is still leaking after the last repair and has frost and ice all over the place and he just spent a lot of money on getting this unit repaired. door close if freezer good and well as both FF doors. found on lower center of freezer door the gasket is meltered or warped and damaged and not seeling loke it should and allowing air to come in and its freezing up the unit on the top and bottom in the front of freezer. unit is draining at this time. unit needs the freezer door gasket replaced. was able to melt down and remove ice and heat gasket up to get most defects out so it will seal better. advised cx we will get gasket and replace when it comes in. office to schedule.; ordrng 1 WPW10192907 (Freezer Door Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, VA 22580

Thomas B.

Job Details: 07/14/2022

Arrived at camping world they state thier computers are down and they are unable to set up unit at this time cx requested to reschedule office rescheduled for Monday; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS04

Near Sykesville, MD 21784

Robert L.

Job Details: 07/14/2022

"cx complaint humming /clicking /chirping noises, found evap fan trying to start, control clicking/chirping, fan shorting main, ordering control kit and evap fan motor, collected $781.05 visa cx paid in fuill; ordrng 1 W10801767 (cntrl-elec) and 1 W10822580 (evap fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ

Near Bowie, MD 20721

David J.

Job Details: 07/14/2022

"Rc temp set to 43 and temps are at 59 degrees FC temp set to -1 and temps are at 13 degrees Checked amp draw on both Red wires going to compressor and had a reading anywhere between .521 to .547 and everything in between. Cx complaint unit will randomly trip the break for no reason. Cx would then reset the breaker. It can be 5,10,15 minutes before it does it again. Ive now been here 30 minutes and it has not tripped. Spoke with MR and he stated it could be a breaker issue. Called Techline and explained the situation to them. Ran test cycle and found on test 6 for defrost and unit tripped. Switched outlet and ran test 6 again tripped again. Removed back panel and melted Ice away. Tested defrost heater ohms and had 33.8ohms. Pink to white 33ohms Pink to chasey and rising Brown to chasey and rising Unplugged defrost harness and attempted to run test 6 and breaker did not trip. Plugged harness back in ran test 6 and breaker popped. Ordering defrost heater and Evan harness for return visit will install when parts arrive ; ordrng 1 Wpw10495967 (Heater) and 1 W11551372 (Evan harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK2

Near Clarksville, MD 21029

Robert L.

Job Details: 07/14/2022

"cx complaint console comes on all by itself, verified complaint, found F2e1 stored, cx has to unplug overnight , ordering console(BL)........... cx didnt get unit delivered unit 7 months later; ordrng 1 W11328719 (console (BL))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near McLean, VA 22101

Jason A.

Job Details: 07/14/2022

CX complaint FRIDGE cooled for 20+ hrs then everything got warm. Arrived at address & unit seems to be on stdby. Lights & fans are running but temps are warm & no compressor. Plug unit in killawatt. Toggled in / out of showroom waited but compressor never start. Ran test 38 100% & RC evap good frost pattern. FC temps dropping to 54F. Test 40 & verified fan & evap & 3way operate Called parts to order W11533213 Called techline. TSPW11450890 CX doesnt want JJ to return. NO JJ TO THIS ADDRESS > JJ; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WFE500M4HS

Near Washington, DC 20003

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not cooking evenly. inspected unit and tested both bake and broil elements. both working. thermostat working correctly. put unit in a bake cycle and found both elements come on. broil does not come on and stay on consistently. only at certain times. i grabbed a wet sponge and showed cx that the broil does get hot enough to sizzle in a bake cycle. informed him in should never glow red in bake. unit is working as desinged. i looked over every single crevis of this unit trying to find a M/S sticker. could not find one at all. informed cx to call whirlpool to get a new one and if they call back we technically cant work on it or order parts under warranty without it. cx understood. took pic of pop so unit is under warranty just cant find the M/S

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 07/14/2022

did not arrive to this storer; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Dayton, MD 21036

Robert L.

Job Details: 07/14/2022

"cx complaint frost instantly returned, found large gap from font liner to rear liner, covered in 1/4' of ice/frost, no frost near gaskets, cleared all ice and dried, then sealed gaps with clear RTV, ran 2 coats, cx to monitor, may need return to seal any missed spots, and call tech line, tested all ops; ok"

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, VA 23220

Joseph D.

Job Details: 07/14/2022

"replaced main control, unit now working properly. control had shorted relay for door latch"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 07/14/2022

Cx complaint finding water on floor when using unit. Was able to access unit and found water turned off to unit. Upon turning on immeadiately noticed water coming from the hot water line where there was a hole about halfway down. Shut water abck off an tested other aspects of machine. Unit is operating as designed but cx will need to have water lines changed out due to leaking. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Prince George, VA 23875

Joseph D.

Job Details: 07/14/2022

arrived but back area is closed.; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Frederick, MD 21701

Ricky E.

Job Details: 07/14/2022

"installed ui, verified operation, unit cks ok.."

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, VA 23231

Joseph D.

Job Details: 07/14/2022

cannot locate; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Gloucester Point, VA 23062

Lucas R.

Job Details: 07/14/2022

"cx complaint unit leaking from dispenser, checked unit found too much pressure from dispenser housing causing water to overflow, replaced housing, calibrated, tested, unit working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

"unit with failed thermal fuse, replaced thermal fuse, tested and unit heating properly; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse) from stock"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 07/14/2022

cx complaint unit not completing cycle and showing f3e1. Was able to access unit and enter diagnostic and found f3e1 water level system error f6e3 communication error acu to ui f8e1 no water detected. Ran auto test and went through. Unit having pressure issue and will need control and pressure switch for repair. Once approved and in office will need to call in and set return.; ordrng 1 W11201286 (control)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salem, VA 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of unit not operating. Did confirm connector for selector nob was not seated. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model GH7208XRS3

Near Arnold, MD 21012

Andrew H.

Job Details: 07/14/2022

Customer complaint is a unit has f9q that reference to touch user interface display failure. I found some of the display numbers are faded and missing. I quoted customer for replacing the door assembly. Customer okay to repair and paid with credit card. Please reschedule with ETA and part.; ordrng 1 W10327332 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

"replaced chute blower and fan, unit now working poroperly. the motor has a faulty bearing cover."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lanham, MD 20706

Samuel R.

Job Details: 07/14/2022

cx complaint food fell off rack.inspected unit and found rack to have failed at a weld and cause food to fall on bottom of oven.also found door gasket missing a coupld pins to hold it in place.unit will need a new oven rack and door gasket WPW10535778 39 tribles WPW10550642 46 tribles; ordrng 1 WPW10550642 (oven rack) and 1 WPW10535778 (door gasket)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS00

Near Salem, VA 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of broken door. Did confirm will need to come back with door parts.; ordrng 1 WPW10347596 (Glass pack) and 8 W10812024 (Glass bracket)s and 10 WP3196183 (Screw)s and 1 W10909682 (Badge) and 1 WPW10709147 (Liner) and 2 W10825778 (Hinges)s and 1 W11354870 (Stainless steal door) and 1 W11518518 (Handle) and 1 WPW10618107 (Inner glass) and 2 W10853628 (Glass bracket)s and 6 W10920281 (Screw)s and 6 WP90767 (Washer screw)s and 10 WP98008545 (Black screw)s and 8 W11025615 (Clip speing)s and 1 W10687815 (Glass bracket) and 1 W10687814 (Glass bracket) and 1 W10669415 (Shield)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, MD 21401

Andrew H.

Job Details: 07/14/2022

Cx complaint is the unit is not working. Inspected unit and no error codes. Cx stated they were unable to start a cycle. I ran auto test mode. I found the water lines reversed. I reconnected water lines to the property connection. I ran auto test mode again. Unit completed test mode. I then started a normal cycle unit started to fill and lock the lid and started washing clothes. Unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

Cx complaint of shattered front glass. Did confirm and will need to replace front glass amd badge.; ordrng 1 WPW10409946 (Glass) and 1 W11178521 (Badge)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH949PAM3

Near Columbia, MD 21044

Robert L.

Job Details: 07/14/2022

"upon arrival gentleman, led me to unit not quite sure what issue was, found 10-1,5-1 , ran diagnostics, found no issues with the unit, filled washed and drained properly, upon trying to collect cx had no access to funds only wife handle monies , she was out and not reachable, waited 10 minutes, gave cx TY for them to call office and pay for service"

We serviced a

MAYTAG WASHER

Model MED7230HW

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

"Cx complaint of striooed terminal block. Did confirm 2 malformed nuts. Replaced terminal with kit and unit is now as designed.; ordrng 1 279320 (Terminal kit), used 1 279320 (Term kit) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFG535S0JV0

Near Manchester, PA 17345

Sal R.

Job Details: 07/14/2022

CX canceled call in home .

We serviced a

AMANA WASHER

Model NFW5800HW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

this unit has shipping bolts still installed. i removed the shipping bolts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/14/2022

"unit leaking, not always locking, sometimes shutting down when it locks. ordering door latch, unit leaking from dispenser, per service pointer, ordering dispenser assembly.; ordrng 1 W11316250 (latch) and 1 W11524105 (dispenser assy)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/14/2022

"Cx complaint of unit not heating. Did confirm and found unit had bad diode. Replaced diode and unit is now as designed.; ordrng 1 W11256462 (Diode), used 1 W11256462 (Diode) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Walkersville, MD 21793

Ricky E.

Job Details: 07/14/2022

"customer staed that the units bake elemnt sparked, and after that the units oven wouldnt get to or maintain temp.. verified the issue and fnd the units bake element blown and the bake relay is faulty... need parts..; ordrng 1 W11182108 (elmnt-bake) and 1 w11567368 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 07/14/2022

replaced drive system components and unit now working properly.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ephrata, PA 17522

Justin L.

Job Details: 07/14/2022

Cx complaint they just got unit from Rent a center and it doesnt seem to clean clothes. Was able to access unit and found no saved codes. Checked unit and found drain hose laying across floor into drain which is causing a syphoning issue. Cx will need to correct the issue. Verified good water flow and temps and unit agitated drained and spun. Unit operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Mechanicsville, MD 20659

Robert A.

Job Details: 07/14/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not working, checked unit found terminal screws not seating to terminal, and cover dented in, causing possible issue with water entering electrical.; ordrng 1 WP3378128 (washer) and 1 WPW10277003 (screw) and 1 W11407385 (cover) and 1 W11573809 (terminal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, VA 23223

Chris B.

Job Details: 07/14/2022

cx complaint ice in ice bin will freeze solid inspected unit found obstruction in IM fill tube funnel removed obstruction tested unit working as desighned if cx call back with same issue unit will need w10786952 regulator w10267701rp tubing W11482025 valve

We serviced a

WHIRLPOOL RANGE

Model MES8800FZ2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/14/2022

"Cx complaint the warming drawer falls to the right when closed all the way. Inspected drawer and found the tabs on the slides won't lock into the clips on drawer. Attempted to crimp the clips in but after closing it slides out. Ordering drawer slides, once parts are in contact cx to reschedule; snapped 3 QuickPics"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit making humming noise. Entered diag and found F8E1 error, long fill. Ran auto test and found unit didn't fill. The supply valves weren't open. Opened valves and water began to flow. Test completed without any other issues. Cx just closed on house and was told not to use by contractor. Not sure what kind of test was ran by contractor. Ran several tests to ensure cx ,unit was working as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gaithersburg, MD 20886

Ricky E.

Job Details: 07/14/2022

"compressor damaged in the box. bent stub, part upside down and is no longer under pressure.. reordering the compressor and fittings...; ordrng 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11504433 (coupler)s and 2 w11504447 (coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Thurmont, MD 21788

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit has condesation on inside of both doors. When arrived found condensation on the inside of doors, above FC door and side of ice bin. Unit is cooling as designed. Contacted TL and spoke with Steve, he suggested disconnecting comdenser fan and waiting to see if mullion would heat. Mullion didn't heat from top down over a foot, down to bottom heated. TL deeming unrepairable. WP will contact cx to discuss further action."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Annapolis, MD 21403

Andrew H.

Job Details: 07/14/2022

Customer complaint is the unit's drawer is dented. Will need new drawer panel. Waiting on ETA for part.; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/14/2022

customer complaint of gas smell and noises while using the oven set to bake 350 f tested all five burners working as designed oven reached preheat temp and left unit on used thermalcouper to show customer how the oven cycles drops below preset temp than raises above gas is being used when it cycles

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS00

Near Baltimore, MD 21230

Shane M.

Job Details: 07/14/2022

found clogged draintube. S38253 scode. cx paid svc labor by check. $250.00

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Conway, SC 29526

Jason T.

Job Details: 07/14/2022

"CS complaint, under cavity light not working properly, verified vac voltage, found defective light bulb. Replaced bulb from truck stock, verified all cavity light functions for proper operation... working as designed.; ordrng 1 8206232A (Bulb), used 1 8206232A (Bulb) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Richmond, VA 23235

Joseph D.

Job Details: 07/14/2022

unit with f0e5 errors. Off balance load. levelled. calibrated and unit working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP

Near North Potomac, MD 20878

Ricardo S.

Job Details: 07/14/2022

"Cx comolains about a water leak from ice maker, inspected unit, valve and fill tube cks ok, the ice mkaer leaks from the heater,, Replaced ice maker, unit tested ok.. no leaks"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, MD 20723

Robert L.

Job Details: 07/14/2022

"cx complaint long dry times, steam coming out drum, found vent blocked, no air to outside, tested all ops ok, cx to clean vent or have professionally done, CI<30 days"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near New Bern, NC 28562

Ronnie B.

Job Details: 07/14/2022

cx complaint of fc light out. Checked unit and found fc light to be inop. Pulled led and closed door switch and verified 120vac to bulb. Ordering fc led.; ordrng 1 W11520324 (led)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Towson, MD 21204

Milton J.

Job Details: 07/14/2022

Cx complaint leaking around the front left corner. Ran for 30mins and no leak found. Returning with 2nd tech to unstack and comb over inside/install Pre-IDed parts. **2nd Tech Needed.** -MJrob; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near ,

Jason T.

Job Details: 07/14/2022

"Tech was advised by a customer, he was able to figure out the dispenser not working, no service needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2258VEB4

Near East York, PA 17402

Sal R.

Job Details: 07/14/2022

"CX complai nt is that the unit is freezing things in the RC and that the icemaker is leaking. I found that the damper motor door is not closing all the way allowing air to come into the RC all the time. I also found that the icemaker is leaking. I am ordering 1 damper motor (WPW10196393) and 1 icemaker (D7824706Q). I have set a return date for 7/21, I collected $498.24 for service , parts, shipping, taxes, and labor charges. CX is paid in full.; ordrng 1 D7824706Q (icemaker 38 @ tribs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hampton, VA 23666

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not starting, checked unit found codes f9e2 drain, f8e4, float switch, f4e3 shorted heater relay, and f7e1 motor failure, found heater in range at 13 ohms, ntc 55 k ohms upon arrival, relay not activating on control to heater, also found leak from wash motor, control expart.; ordrng 1 W11462458 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Boyds, MD 20841

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the water dispenser leaks after use.. water line and water pressure is good, filter housing cks ok.. order valve, door ice and water tube; ordrng 1 w11423781 (door ice) and 1 w11546685 (valve)"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Richmond, VA 23231

Chris B.

Job Details: 07/14/2022

cx complaint unit is unresponsive inspected unit found 120v at control at pin j5 red wire 12v not there replaced control tested unit working as desighned

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS02

Near York, PA 17403

Drew B.

Job Details: 07/14/2022

cx complaint that unit is having same issue after less than month/ 4 times of using item.. i found when arrived lights na panel froze on and f1e0 on i reset breaker tested back up and unit was repsonsive ran oven bake to 350 no issues.. but called techline spoke to Drew techline ...advised W11086152... checked connections to harness to app manager all tight and secure.. check neutral to ground 0vac at all times...j4 yllow/orange/brown to p1 control 14vdc y to brn ... then check orange to brown 4-7 vdc.. checked doior gaskets good closing thats good. use convect bake instead of bake if still occurs recommened app manager then....; ordrng 1 W11086152 (blackstainless console)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HV3

Near Chesterfield, VA 23832

John P.

Job Details: 07/14/2022

Installed wave guide cover tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near York, PA 17403

Drew B.

Job Details: 07/14/2022

cx cacnelled at door they just moved in and they thoiught they had wrrnty on unit

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/14/2022

"Cc the unit ui unresponsive.. cycled power and reseasted connectuions . cycled power back on, unit is now working .. job complete"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Millersville, MD 21108

Kevin P.

Job Details: 07/14/2022

"installed motor, capacitor, and shift actuator and tested function through component activation and ran a calibration. unit tests good, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chester, VA 23836

Chris B.

Job Details: 07/14/2022

insatlled gaskets per email from steve kelly raised door on brackets took pics

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 07/14/2022

"cx complaint unit beeping and giving f8e4 error, arrived and emptied a little water from the float oan and ran unit over 40 minutes without a single drip. explained to cx i cant find the source of the leak and it may be fluke result of something like opening the door while the unit was running. cleared error code and advised cx to continue use and call if issue persists. job complete."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Alexandria, VA 22302

Eric W.

Job Details: 07/14/2022

cx complant of unit making noise inspected unit found the blower wheel is cracked need new wheel; ordrng 1 WP697772 (blower)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/14/2022

replaced the retainer clip unit checked good and got m/s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near ,

Michael E.

Job Details: 07/14/2022

" Replaced main control and UI control. UI control is not responding at all. Marking UI control as defective. Put original UI control back on. Defrosted evap and found heater had been coming on but was not fully defrosting based on ice formed. I found a burn mark on the heater plug on the heater side. Ordering heater, evap harness and control just in case per WPTL. Scheduled next visit for 7/27 any time; ordrng 1 WP12729123 (heater) and 1 W11239562 (evap harness) and 1 WPW10631452 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Sykesville, MD 21784

Brian R.

Job Details: 07/14/2022

"cx complaint is unit was just put in and they let it sit a few hours then turned it on. unit started good and then said unit shut off and not running and temps went up and she said unit was non stop running and took over 3 hours to drop to temps. took temp readings of 37 in FF and 3 in freezer. temps are in range and unit is cooling and runningevap clear. tested and checked unit and unit checks. temps set right, defrost set to 2. advised cx to give unit a few days and see how it does. job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit leaking and not filling. checked unit and found water valve assy sheared at fill neck. removed and replaced water valve assy, tested, unt is working as desinged."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Westminster, MD 21157

Brian R.

Job Details: 07/14/2022

cx has a few issues with unit. said unit fills and just sits. nothing comes on. said she did a cleaning cycle and it said like 8 hours to do that. said she has issue with pressing buttons and unit responding and it doesnt beep when she presses buttons. unit took code but wouldnt do anything after that. ran unit and unit filled and sat. unit drains well. tried codes again and found F4E3 then lost display. units panel is warped and starting to bubble. will order parts needeed and office will schedule.; ordrng 1 W11116422 (Panel) and 1 W11368911 (UI Housing) and 1 W11305308 (Control) and 1 W11085683 (Sump n Motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/14/2022

CX complaint: error code. Tested and verified complaint. F7E1 and F7E6 error codes for tachometer and motor faults.In diagnostic cycle i can hear motor trying to activate but is not turning. Ordering motor W11283592 and marking control for return visit just in case. Cannot reschedule due to lack of signal for internet; ordrng 1 W11283592 (motor-drve)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Huntingtown, MD 20639

David J.

Job Details: 07/14/2022

F7E6 motor fault Cx complaint unit wont spin. Inspected unit and found motor fault error code. Cleared codes checked under unit and found actuator was out of splutch. Found to be older design actuator. Installed new actuator. Tested unit. Checked for errors and had none. Re calibrated unit and now working as intended .

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MAYTAG DISHWASHER

Model MDB8959SKW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/14/2022

Replaced heat element as per special project. Tested unit and it is now working properly. Job is complete

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WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Hudgins, VA 23076

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not cooling, checkd unit found defrost thermistor reading open in diag, evap covered in ice, thawed evap, compared new thermistor with old, same readings in ice water, verrified wiring from control, 2 pk wires, ordering control for repair. 16 at tribles.; ordrng 1 W11196400 (acu)"

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WHIRLPOOL DISHWASHER

Model KDTE204DSS0

Near McLean, VA 22101

Christian C.

Job Details: 07/14/2022

"Cx complaint unit lower rack wheels are broken, middle rack rails are cracked, and heating element is bent. Inspected unit found F8E1 slow drain error. Ran through service cycle no issues. No leaks. Found bottom rack front right roller cracked. Left middle rack cracked. Heating element bent. Installed bottom rack front right roller, and heating element. Tested unit no errors and no leaks. Cx paid in full."

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WHIRLPOOL DRYER

Model WED8000DW4

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/14/2022

clothes getting caught on paddles and getting knotted up and not drying. unit also storing f2e1 and f4e4 errors. unit getting proper voltage. ordering console and control and drum.; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (control) and 1 W10626460 (drum)

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JENNAIR DISHWASHER

Model JDPSS246LL0

Near Myrtle Beach, SC

Jason T.

Job Details: 07/14/2022

"CX complaint, will not start a wash cycle, error code shows F7-E4 wash motor not running, verified vac voltage at the motor. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11460946 (Sump pump assembly)"

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WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Odenton, MD 21113

Kevin P.

Job Details: 07/14/2022

"cx was given a parts and labor concession called my office and spoke to ML to confirm. cx complaint over counter light is out, found bulb blown and base of bulb stuck in socket which i removed and verified 114vac to socket but with a bulb in it reads 11 vac indicating a bad triac on the control. installed new bulb and ordering new control; ordrng 1 W10849829 (cntrl-elec)"

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KITCHENAID FREEZER

Model KRMF706ESS01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/14/2022

"Cx complaint, no freezer led lights, no ice production, cx was advised by Kitchen Aid the repair is covered under SCode S191AQ serial number puts unit out of range for the repair to be covered under warranty. Advised customer to contact KitchenAid in reference to the unit for a parts and labor authorization to cover the repair under warranty, cx agreed.; O-emld tckt"

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WHIRLPOOL DRYER

Model WED5100HW2

Near Annapolis, MD 21403

Andrew H.

Job Details: 07/14/2022

Complaint is the units making a vibrating sound. Inspected unit. I removed front panel in tested unit s of the lower wheel and the exhaust is going out of the back. I notice the exhaust is straight forward with a 90° elbow going to the back of the unit and it's very tight. there is no Ridgid flex vent on here. the exhaust tube is causing it to it to torque inside of the unit. Causing the pipe to hit the bottom of the cabinet. I added padding underneath of the exhaust tube in the cabinet to help. Unit is no longer making the rattling sound. Unit is now working properly.

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MAYTAG WASHER

Model MVW7230HW0

Near Taneytown, MD 21787

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit won't start. Inspected unit and found the lid strike not secure. Found the spring on strike had come off. Unit won't recognize the lid being closed. Ordering strike and rescheduled cx for 7/18, office will contact cx with time frame.; snapped 3 QuickPics"

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MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, MD 20601

David J.

Job Details: 07/14/2022

"Cx complaint unit is still not working. Put unit into diagnostic mode and found no error codes. Put unit into tachometer test and verified actuator is reading basket spin correctly. Ran diagnostic cycle unit filled, agitated and then drained. When shifting into spin cycle it seamed to make a weird click noise and spin very slowly. While turning slow makes a hum noise that gets loud and soft, loud and soft. And the basket slowly stops moving with the hum noise still present. Unit would not stop making noise and I had to cancel test for it to stop. Unit lid would not open. Unplugged unit for lid to unlock. Checked for codes again and now have F2E1 stuck key also F1E2 motor control fault. Cleared codes and replaced control board and compositor stated by previous tech. Plugged unit back in and ran diagnostic mode this time made it through a spin cycle. With no humming. Checked error codes and had none. Re calibrated unit. Unit is now working as intended."

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WHIRLPOOL RANGE

Model WEG745H0LZ1

Near North Bethesda, MD 20852

Julian H.

Job Details: 07/14/2022

BRAND NEW HOME NOT SETTLE YETcomplaint about a damage on delivery front glass and vent trim replaced but nametag not able to use and side trim lh is bend not staying in place; ordrng 1 W11178521 (nameplate) and 1 W10334004 (trim-door lh)

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KITCHENAID COOKTOP

Model KCGS950ESS02

Near York, PA 17403

Sal R.

Job Details: 07/14/2022

"I was able to access and replace all parts. I propperly Converted the unit from Natural gas to LP. CX is having the Gas Co. come to the home to turn the LP supply back on at the tank. CX will test the unit and is unit still does not work, CX will call inot office. I was not able to test unit due to Local Gas Co. Red Taging LP supply at tank."

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WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 07/14/2022

"CX complaint, unit is not stable under the countertop, found dishwasher mounting bracket missing the two mounting screws to install it properly to the cabinet bracket so it doesn't move around under the cabinet...pics on SD. Advised customer to contact the home Depot to have the installers come back out to her home and install the dishwasher properly, cx agreed. Unit is working as designed."

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WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Laurel, MD 20723

Kevin P.

Job Details: 07/14/2022

"unit is in warrnty per receipt and seb web p.o.p. saved to quik pics. cx complaint both ff door gaskets are defective, installed gasket that was sent today and ordering additional gasket 81 @ trbls; ordrng 1 W10830274 (gasket-fip)"

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KITCHENAID WASHER

Model KDPM604KPS0

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/14/2022

per notes installed control diverter disc vent assy and sump tested no leaks no errors

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MAYTAG WASHER

Model MVWB865GW0

Near Inwood, WV 25428

Danny R.

Job Details: 07/14/2022

unit has abd gear case leaked oil on stator rotor and cluth will need gear case parts and rotor stator; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (motor rotor)

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WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 07/14/2022

"CX complaint, no ice production, verified vac voltage at the ice maker, found ice maker stuck in harvest mode. Replaced ice maker assembly from truck stock, verified fill-harvest.. working as designed.; ordrng 1 W11546935 (Icemaker), used 1 W11546935 (Icemaker) from stock"

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MAYTAG WASHER

Model MVW6200KW1

Near New Bern, NC 28560

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit having abnormal vibrations when in use. Checked unit and found unit to be on concrete flooring. Ran test and unit is operating as designed. No codes stored and no oil from gearcase,suspension checks ok. Advised cx on proper loading and cycle selection. Also advised cx to use washer pucks on concrete flooring to obsorb vibrations to prevent vibrational resonance."

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WHIRLPOOL FREEZER

Model WRX735SDHZ00

Near Herndon, VA 20170

Christian C.

Job Details: 07/14/2022

Cx complaint unit dispenses water slowly. Inspected unit water is trickeling out of dispenser. Checked water pressure from shutoff and pressure is good. Removed connection from water line and resevoir and water pressure is lessened. Replaced resevoir and tested. Water is still slow. Replaced valve. Water is now dispensing normally. Unit is working as designed.

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WHIRLPOOL DISHWASHER

Model WDF110PABW5

Near Middletown, VA 22645

Ezra M.

Job Details: 07/14/2022

"not working. 4-3, wash motor error. unit filled, did not start spraying. no sound or movement from wash motor. removed connector from control, ohmed out motor, reading 7.7 ohms. 121vac out from control. reconnected harness, reassembled and closed door. unit started washing.; ordrng 1 W10906422 (control) and 1 W10888591 (pump and motor)"

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WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Burke, VA 22015

Robert W.

Job Details: 07/14/2022

"CX Complaint is the door is falling open. Inspected unit and found the DW door opening and falling, Pulled unit and found the sleeves have failed causing door to open with no resistance replaced sleeve and tested unit is now working properly."

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JENN-AIR RANGE

Model JIS1450DS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint unit only has partial display, checked unit, unit has no faults, ui display is defective, ordering ui, control, and module to complete repair; ordrng 1 W10808072 (display) and 1 W11296051 (cntrl-elec) and 1 W10886867 (module)"

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KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22309

Emmanuel R.

Job Details: 07/14/2022

"installed lower spray arm, tested unit, unit is working properly."

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MAYTAG WASHER

Model MVW6230HW2

Near Columbia, MD 21045

Robert L.

Job Details: 07/14/2022

"cx complaint fab softener not empting, and f0e7, found f0e7, recalibrated, found fab must be turned on when in use, showed cx how to set, there is a TSP for f0e7 but cx out of range, suggested connecting to wifi and downloading any updates availible, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Columbia, MD 21045

Robert L.

Job Details: 07/14/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Great Falls, VA 22066

Jason A.

Job Details: 07/14/2022

CX complaint FRIGE not cooling. Prior SealSyst Gauges read 0 loside 130hiside & compressor pulls 1.3A. Check unit side no signs of UV. Replaced coupler & UV dye drier. Run vac & check for leaks. Fill with 5.25 OZ R134. Ran test 4 - good pressures 1.2A & frost pattern. Check both evaps - found UVdye at RC evap where return & cap lines go through plastic liner. Probed with a screwdriver about 1' & its coming out wet with UV dye. Called techline Sent pics. Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ

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JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint no heat, checked unit, no faults present, ran auto test cycle, no heat still, replaced element, tested, element not receiving voltage, ordering control to complete repair.; ordrng 1 W11505996 (control)"

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WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Alexandria, VA 22304

Eric W.

Job Details: 07/14/2022

went to install thermisto called last tec becaue i tested thermistor s freezer getting 17.8k and 6.1 k in fridge 6k is 48 degrees and food freezing unit will need fridge thermistor; ordrng 1 W11438736 (thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8951AWS

Near Baltimore, MD 21230

Shane M.

Job Details: 07/14/2022

cx complaint they cant select certain buttons on panel. can confirmed. panel is NLA cx paid svc by card.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Herndon, VA 20170

Christian C.

Job Details: 07/14/2022

"Installed gearcase, agitator, lidlatch, and washplate screw. Tested unit no issues. Calibrated unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Danny R.

Job Details: 07/14/2022

unithas no rinse aid and the sink water temp after 4 mimns onlt got to 114 and that was 30 secomnds then started to fall in temp again told cx to tunr water heater up also the rinse air must be used . no erro codes in unit unit checks okj elelemnt ohm out good too

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