Service History 1020 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model AER6603SFS5

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 07/14/2022

"CX Complaint is the unit isnt heating properly. Inspected unit and found no error codes pulled unit and tested power unit is getting good power, Ohm out elements and there testing good ohm out sensor its reading good at room temp put unit back together and temp tested oven with heat cycle and oven is aver 350Deg set to 350 Deg unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 07/14/2022

replaced ui defrosted rc evap

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gerrardstown, West Virginia 25420

Danny R.

Job Details: 07/14/2022

adjusted the gasket to seat better and the unit was leveled for door return being right unit checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Virginia Beach, Virginia 23462

Justin W.

Job Details: 07/14/2022

"cx complaint error code f7e1. checked unit to find error code f7e1 and f7e6. found oil leaking from under unit. attempted to test unit to find capacitor failing on unit. ordering gearcase, motor, capacitor, to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 07/14/2022

replaced all parts except harness as it was missing connectors open wire on harnes reordering part; ordrng 1 w11450611 (lower wire harness)

We serviced a

WHIRLPOOL FREEZER

Model MRT118FFFH08

Near Lanham, Maryland 20706

Samuel R.

Job Details: 07/14/2022

"cx complint unit light doesnt come on.inspected unit and could confirm.inspected unit and found fridge door switch broken.also found freezer light out.tried removing and was stuck in holder.unit wil need new door switch, light bulb and holder W11384469 76 tribles W11518235 51 tribles WPW10313917 2 tribles; ordrng 1 WPW10313917 (freezer light holder) and 1 W11518235 (freezer light bulb) and 1 W11384469 (door switch)"

We serviced a

JENNAIR RANGE

Model JGD3430BS00

Near Dunn Loring, Virginia 22027

Carl R.

Job Details: 07/14/2022

Job will a 2nd tech involved to help support the uneven position of pushing the cooktop out of the counter. Parts have been left with cx.; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, Virginia 23188

Gill G.

Job Details: 07/14/2022

verified cx complaint of unit not heating. found failed tco. replaced tco and thermostat. tested. monitored load of towels and found temp exhaust ranging from 126 to 161 degrees. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED9290FW0

Near Fairfield, Pennsylvania 17320

Bernard M.

Job Details: 07/14/2022

"Replaced pulley, ran normal cycle with a load of towels and the unit didn't make any noise. Unit checks good"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC7AS04

Near Randallstown, Maryland 21133

Keith H.

Job Details: 07/14/2022

unit is work upon arrival

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Cheltenham, Maryland 20623

David J.

Job Details: 07/14/2022

F0E4 spin limited to water temp Cx complaint of loud noise when final spin cycle. Inspected unit and found one error code above. Clear error code and ran diagnostic cycle and tested all speed on agitate and spin. Also check water inlet valve to make sure water was coming in properly. Got under unit and found gear case oil is coming out and all over plate. Unit is going to need a new gear case and clutch. Quoted Cx for repair and they will let us know if they want to do repair. Cx is going to call whirlpool to see if they can help. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW

Near Columbia, Pennsylvania 17512

Marc M.

Job Details: 07/14/2022

cx complaint inlet valve/door lock concerns however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and addres. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/14/2022

"CX complaint about unit not washing dishes properly inspected unit and found sediments all over dishwasher check water temp 117* should be 120* didnt aggree to increase temperature told them to run hot water b4 starting cycle states she never has to do that on her previous models CX is using a detergent eco friendly she over reacted when I suggest to use cascade explained to take care of filters once a week states she have done that ,found that drain line was on bottom of cabinet did a high loop documented with TL did suggestions that I described above "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Baltimore, Maryland 21231

Shane M.

Job Details: 07/14/2022

found evap frosting completely over. removed ice off evap. found element unplugged from ice built up. fixed connection problem. put unit into test mode. no failed sensors. advised cx to shut power to unit & keep FZ door open for 10hrs & plugg back in. wait 24hrs proper temps on both rc/fz

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Sykesville, Maryland 21784

Justin S.

Job Details: 07/14/2022

cx says the unit is not longer making ice and is no longer freezing in the refrigerator. the refrigerator temp is at 45f and the freezer is at 33f. ran test 3 and both evaporator fans are blowing good. ran test 4 and step 4 the unit is only frosting to 2 turns on the refrigerator evaporator. the enclosure is not damaged or the drain pan. the compressor is pulling .6aac.; ordrng 1 W11492867 (evaporator) and 1 WPW10143759 (filter) and 1 w10913906 (coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, West Virginia 25413

Danny R.

Job Details: 07/14/2022

unithas no rinse aid and the sink water temp after 4 mimns onlt got to 114 and that was 30 secomnds then started to fall in temp again told cx to tunr water heater up also the rinse air must be used . no erro codes in unit unit checks okj elelemnt ohm out good too

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8951AWS

Near Baltimore, Maryland 21230

Shane M.

Job Details: 07/14/2022

cx complaint they cant select certain buttons on panel. can confirmed. panel is NLA cx paid svc by card.

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint no heat, checked unit, no faults present, ran auto test cycle, no heat still, replaced element, tested, element not receiving voltage, ordering control to complete repair.; ordrng 1 W11505996 (control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/14/2022

"cx complaint fab softener not empting, and f0e7, found f0e7, recalibrated, found fab must be turned on when in use, showed cx how to set, there is a TSP for f0e7 but cx out of range, suggested connecting to wifi and downloading any updates availible, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/14/2022

We serviced a

JENN-AIR RANGE

Model JIS1450DS3

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint unit only has partial display, checked unit, unit has no faults, ui display is defective, ordering ui, control, and module to complete repair; ordrng 1 W10808072 (display) and 1 W11296051 (cntrl-elec) and 1 W10886867 (module)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF110PABW5

Near Middletown, Virginia 22645

Ezra M.

Job Details: 07/14/2022

"not working. 4-3, wash motor error. unit filled, did not start spraying. no sound or movement from wash motor. removed connector from control, ohmed out motor, reading 7.7 ohms. 121vac out from control. reconnected harness, reassembled and closed door. unit started washing.; ordrng 1 W10906422 (control) and 1 W10888591 (pump and motor)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit having abnormal vibrations when in use. Checked unit and found unit to be on concrete flooring. Ran test and unit is operating as designed. No codes stored and no oil from gearcase,suspension checks ok. Advised cx on proper loading and cycle selection. Also advised cx to use washer pucks on concrete flooring to obsorb vibrations to prevent vibrational resonance."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Inwood, West Virginia 25428

Danny R.

Job Details: 07/14/2022

unit has abd gear case leaked oil on stator rotor and cluth will need gear case parts and rotor stator; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (motor rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Laurel, Maryland 20723

Kevin P.

Job Details: 07/14/2022

"unit is in warrnty per receipt and seb web p.o.p. saved to quik pics. cx complaint both ff door gaskets are defective, installed gasket that was sent today and ordering additional gasket 81 @ trbls; ordrng 1 W10830274 (gasket-fip)"

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near York, Pennsylvania 17403

Sal R.

Job Details: 07/14/2022

"I was able to access and replace all parts. I propperly Converted the unit from Natural gas to LP. CX is having the Gas Co. come to the home to turn the LP supply back on at the tank. CX will test the unit and is unit still does not work, CX will call inot office. I was not able to test unit due to Local Gas Co. Red Taging LP supply at tank."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, Maryland 20601

David J.

Job Details: 07/14/2022

"Cx complaint unit is still not working. Put unit into diagnostic mode and found no error codes. Put unit into tachometer test and verified actuator is reading basket spin correctly. Ran diagnostic cycle unit filled, agitated and then drained. When shifting into spin cycle it seamed to make a weird click noise and spin very slowly. While turning slow makes a hum noise that gets loud and soft, loud and soft. And the basket slowly stops moving with the hum noise still present. Unit would not stop making noise and I had to cancel test for it to stop. Unit lid would not open. Unplugged unit for lid to unlock. Checked for codes again and now have F2E1 stuck key also F1E2 motor control fault. Cleared codes and replaced control board and compositor stated by previous tech. Plugged unit back in and ran diagnostic mode this time made it through a spin cycle. With no humming. Checked error codes and had none. Re calibrated unit. Unit is now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Annapolis, Maryland 21403

Andrew H.

Job Details: 07/14/2022

Complaint is the units making a vibrating sound. Inspected unit. I removed front panel in tested unit s of the lower wheel and the exhaust is going out of the back. I notice the exhaust is straight forward with a 90° elbow going to the back of the unit and it's very tight. there is no Ridgid flex vent on here. the exhaust tube is causing it to it to torque inside of the unit. Causing the pipe to hit the bottom of the cabinet. I added padding underneath of the exhaust tube in the cabinet to help. Unit is no longer making the rattling sound. Unit is now working properly.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Odenton, Maryland 21113

Kevin P.

Job Details: 07/14/2022

"cx was given a parts and labor concession called my office and spoke to ML to confirm. cx complaint over counter light is out, found bulb blown and base of bulb stuck in socket which i removed and verified 114vac to socket but with a bulb in it reads 11 vac indicating a bad triac on the control. installed new bulb and ordering new control; ordrng 1 W10849829 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/14/2022

clothes getting caught on paddles and getting knotted up and not drying. unit also storing f2e1 and f4e4 errors. unit getting proper voltage. ordering console and control and drum.; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (control) and 1 W10626460 (drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Hudgins, Virginia 23076

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not cooling, checkd unit found defrost thermistor reading open in diag, evap covered in ice, thawed evap, compared new thermistor with old, same readings in ice water, verrified wiring from control, 2 pk wires, ordering control for repair. 16 at tribles.; ordrng 1 W11196400 (acu)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Huntingtown, Maryland 20639

David J.

Job Details: 07/14/2022

F7E6 motor fault Cx complaint unit wont spin. Inspected unit and found motor fault error code. Cleared codes checked under unit and found actuator was out of splutch. Found to be older design actuator. Installed new actuator. Tested unit. Checked for errors and had none. Re calibrated unit and now working as intended .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Westminster, Maryland 21157

Brian R.

Job Details: 07/14/2022

cx has a few issues with unit. said unit fills and just sits. nothing comes on. said she did a cleaning cycle and it said like 8 hours to do that. said she has issue with pressing buttons and unit responding and it doesnt beep when she presses buttons. unit took code but wouldnt do anything after that. ran unit and unit filled and sat. unit drains well. tried codes again and found F4E3 then lost display. units panel is warped and starting to bubble. will order parts needeed and office will schedule.; ordrng 1 W11116422 (Panel) and 1 W11368911 (UI Housing) and 1 W11305308 (Control) and 1 W11085683 (Sump n Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Sykesville, Maryland 21784

Brian R.

Job Details: 07/14/2022

"cx complaint is unit was just put in and they let it sit a few hours then turned it on. unit started good and then said unit shut off and not running and temps went up and she said unit was non stop running and took over 3 hours to drop to temps. took temp readings of 37 in FF and 3 in freezer. temps are in range and unit is cooling and runningevap clear. tested and checked unit and unit checks. temps set right, defrost set to 2. advised cx to give unit a few days and see how it does. job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 07/14/2022

replaced the retainer clip unit checked good and got m/s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Burnie, Maryland 21061

Kevin P.

Job Details: 07/14/2022

"cx complaint unit beeping and giving f8e4 error, arrived and emptied a little water from the float oan and ran unit over 40 minutes without a single drip. explained to cx i cant find the source of the leak and it may be fluke result of something like opening the door while the unit was running. cleared error code and advised cx to continue use and call if issue persists. job complete."

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/14/2022

"installed motor, capacitor, and shift actuator and tested function through component activation and ran a calibration. unit tests good, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near York, Pennsylvania 17403

Drew B.

Job Details: 07/14/2022

cx cacnelled at door they just moved in and they thoiught they had wrrnty on unit

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS02

Near York, Pennsylvania 17403

Drew B.

Job Details: 07/14/2022

cx complaint that unit is having same issue after less than month/ 4 times of using item.. i found when arrived lights na panel froze on and f1e0 on i reset breaker tested back up and unit was repsonsive ran oven bake to 350 no issues.. but called techline spoke to Drew techline ...advised W11086152... checked connections to harness to app manager all tight and secure.. check neutral to ground 0vac at all times...j4 yllow/orange/brown to p1 control 14vdc y to brn ... then check orange to brown 4-7 vdc.. checked doior gaskets good closing thats good. use convect bake instead of bake if still occurs recommened app manager then....; ordrng 1 W11086152 (blackstainless console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the water dispenser leaks after use.. water line and water pressure is good, filter housing cks ok.. order valve, door ice and water tube; ordrng 1 w11423781 (door ice) and 1 w11546685 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2258VEB4

Near East York, Pennsylvania 17402

Sal R.

Job Details: 07/14/2022

"CX complai nt is that the unit is freezing things in the RC and that the icemaker is leaking. I found that the damper motor door is not closing all the way allowing air to come into the RC all the time. I also found that the icemaker is leaking. I am ordering 1 damper motor (WPW10196393) and 1 icemaker (D7824706Q). I have set a return date for 7/21, I collected $498.24 for service , parts, shipping, taxes, and labor charges. CX is paid in full.; ordrng 1 D7824706Q (icemaker 38 @ tribs)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Towson, Maryland 21204

Milton J.

Job Details: 07/14/2022

Cx complaint leaking around the front left corner. Ran for 30mins and no leak found. Returning with 2nd tech to unstack and comb over inside/install Pre-IDed parts. **2nd Tech Needed.** -MJrob; saved tckt

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, Maryland 20723

Robert L.

Job Details: 07/14/2022

"cx complaint long dry times, steam coming out drum, found vent blocked, no air to outside, tested all ops ok, cx to clean vent or have professionally done, CI<30 days"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Richmond, Virginia 23235

Joseph D.

Job Details: 07/14/2022

unit with f0e5 errors. Off balance load. levelled. calibrated and unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS00

Near Baltimore, Maryland 21230

Shane M.

Job Details: 07/14/2022

found clogged draintube. S38253 scode. cx paid svc labor by check. $250.00

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Annapolis, Maryland 21403

Andrew H.

Job Details: 07/14/2022

Customer complaint is the unit's drawer is dented. Will need new drawer panel. Waiting on ETA for part.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gaithersburg, Maryland 20886

Ricky E.

Job Details: 07/14/2022

"compressor damaged in the box. bent stub, part upside down and is no longer under pressure.. reordering the compressor and fittings...; ordrng 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11504433 (coupler)s and 2 w11504447 (coupler)s"

We serviced a

WHIRLPOOL RANGE

Model MES8800FZ2

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 07/14/2022

"Cx complaint the warming drawer falls to the right when closed all the way. Inspected drawer and found the tabs on the slides won't lock into the clips on drawer. Attempted to crimp the clips in but after closing it slides out. Ordering drawer slides, once parts are in contact cx to reschedule; snapped 3 QuickPics"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not working, checked unit found terminal screws not seating to terminal, and cover dented in, causing possible issue with water entering electrical.; ordrng 1 WP3378128 (washer) and 1 WPW10277003 (screw) and 1 W11407385 (cover) and 1 W11573809 (terminal)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ephrata, Pennsylvania 17522

Justin L.

Job Details: 07/14/2022

Cx complaint they just got unit from Rent a center and it doesnt seem to clean clothes. Was able to access unit and found no saved codes. Checked unit and found drain hose laying across floor into drain which is causing a syphoning issue. Cx will need to correct the issue. Verified good water flow and temps and unit agitated drained and spun. Unit operating as designed no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Walkersville, Maryland 21793

Ricky E.

Job Details: 07/14/2022

"customer staed that the units bake elemnt sparked, and after that the units oven wouldnt get to or maintain temp.. verified the issue and fnd the units bake element blown and the bake relay is faulty... need parts..; ordrng 1 W11182108 (elmnt-bake) and 1 w11567368 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 07/14/2022

"unit leaking, not always locking, sometimes shutting down when it locks. ordering door latch, unit leaking from dispenser, per service pointer, ordering dispenser assembly.; ordrng 1 W11316250 (latch) and 1 W11524105 (dispenser assy)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG535S0JV0

Near Manchester, Pennsylvania 17345

Sal R.

Job Details: 07/14/2022

CX canceled call in home .

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH949PAM3

Near Columbia, Maryland 21044

Robert L.

Job Details: 07/14/2022

"upon arrival gentleman, led me to unit not quite sure what issue was, found 10-1,5-1 , ran diagnostics, found no issues with the unit, filled washed and drained properly, upon trying to collect cx had no access to funds only wife handle monies , she was out and not reachable, waited 10 minutes, gave cx TY for them to call office and pay for service"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, Maryland 21401

Andrew H.

Job Details: 07/14/2022

Cx complaint is the unit is not working. Inspected unit and no error codes. Cx stated they were unable to start a cycle. I ran auto test mode. I found the water lines reversed. I reconnected water lines to the property connection. I ran auto test mode again. Unit completed test mode. I then started a normal cycle unit started to fill and lock the lid and started washing clothes. Unit is now working properly

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lanham, Maryland 20706

Samuel R.

Job Details: 07/14/2022

cx complaint food fell off rack.inspected unit and found rack to have failed at a weld and cause food to fall on bottom of oven.also found door gasket missing a coupld pins to hold it in place.unit will need a new oven rack and door gasket WPW10535778 39 tribles WPW10550642 46 tribles; ordrng 1 WPW10550642 (oven rack) and 1 WPW10535778 (door gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model GH7208XRS3

Near Arnold, Maryland 21012

Andrew H.

Job Details: 07/14/2022

Customer complaint is a unit has f9q that reference to touch user interface display failure. I found some of the display numbers are faded and missing. I quoted customer for replacing the door assembly. Customer okay to repair and paid with credit card. Please reschedule with ETA and part.; ordrng 1 W10327332 (Door)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Leacock-Leola-Bareville, Pennsylvania 17540

Justin L.

Job Details: 07/14/2022

cx complaint unit not completing cycle and showing f3e1. Was able to access unit and enter diagnostic and found f3e1 water level system error f6e3 communication error acu to ui f8e1 no water detected. Ran auto test and went through. Unit having pressure issue and will need control and pressure switch for repair. Once approved and in office will need to call in and set return.; ordrng 1 W11201286 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Gloucester Point, Virginia 23062

Lucas R.

Job Details: 07/14/2022

"cx complaint unit leaking from dispenser, checked unit found too much pressure from dispenser housing causing water to overflow, replaced housing, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Frederick, Maryland 21701

Ricky E.

Job Details: 07/14/2022

"installed ui, verified operation, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 07/14/2022

Cx complaint finding water on floor when using unit. Was able to access unit and found water turned off to unit. Upon turning on immeadiately noticed water coming from the hot water line where there was a hole about halfway down. Shut water abck off an tested other aspects of machine. Unit is operating as designed but cx will need to have water lines changed out due to leaking. No further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Dayton, Maryland 21036

Robert L.

Job Details: 07/14/2022

"cx complaint frost instantly returned, found large gap from font liner to rear liner, covered in 1/4' of ice/frost, no frost near gaskets, cleared all ice and dried, then sealed gaps with clear RTV, ran 2 coats, cx to monitor, may need return to seal any missed spots, and call tech line, tested all ops; ok"

We serviced a

WHIRLPOOL OVEN

Model WFE500M4HS

Near Washington, District of Columbia 20003

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not cooking evenly. inspected unit and tested both bake and broil elements. both working. thermostat working correctly. put unit in a bake cycle and found both elements come on. broil does not come on and stay on consistently. only at certain times. i grabbed a wet sponge and showed cx that the broil does get hot enough to sizzle in a bake cycle. informed him in should never glow red in bake. unit is working as desinged. i looked over every single crevis of this unit trying to find a M/S sticker. could not find one at all. informed cx to call whirlpool to get a new one and if they call back we technically cant work on it or order parts under warranty without it. cx understood. took pic of pop so unit is under warranty just cant find the M/S

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK2

Near Clarksville, Maryland 21029

Robert L.

Job Details: 07/14/2022

"cx complaint console comes on all by itself, verified complaint, found F2e1 stored, cx has to unplug overnight , ordering console(BL)........... cx didnt get unit delivered unit 7 months later; ordrng 1 W11328719 (console (BL))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS04

Near Sykesville, Maryland 21784

Robert L.

Job Details: 07/14/2022

"cx complaint humming /clicking /chirping noises, found evap fan trying to start, control clicking/chirping, fan shorting main, ordering control kit and evap fan motor, collected $781.05 visa cx paid in fuill; ordrng 1 W10801767 (cntrl-elec) and 1 W10822580 (evap fan motor)"

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDW01

Near Glenelg, Maryland 21737

Brian R.

Job Details: 07/14/2022

cx complaint is unit is still leaking after the last repair and has frost and ice all over the place and he just spent a lot of money on getting this unit repaired. door close if freezer good and well as both FF doors. found on lower center of freezer door the gasket is meltered or warped and damaged and not seeling loke it should and allowing air to come in and its freezing up the unit on the top and bottom in the front of freezer. unit is draining at this time. unit needs the freezer door gasket replaced. was able to melt down and remove ice and heat gasket up to get most defects out so it will seal better. advised cx we will get gasket and replace when it comes in. office to schedule.; ordrng 1 WPW10192907 (Freezer Door Gasket)

We serviced a

KITCHENAID HOOD

Model KXD4636YSS6

Near Chester, Maryland 21619

Jonathon C.

Job Details: 07/14/2022

"cx complaintg, unit not going up or down. tested unit, verified complaint. found vent cover defective causing it to not hit the trigger to allow for operation. ordering both covers. unable to resched.; ordrng 2 W10422877 (filter)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Arlington, Virginia 22207

Jason A.

Job Details: 07/14/2022

"CX complaint FRIGE warm temps. Replaced compressor 3way valve & fan. Install dryer Check for leaks & ran vac, Filled 4.50 OZ R134. Ran test 38 100% good frost pattern RC evap & FC is cooling > JJ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Severna Park, Maryland 21146

Andrew H.

Job Details: 07/14/2022

Customers complaint is the unit is making a sound when the unit is draining. Inspected unit ran unit and auto test mode when unit drain and made a clicking sound. Inspected drain pump did not find anything in the drain pump area I believe it sound is coming from internal in the drain pump. I replace dream pump and tested unit. Unit no longer has a sound and is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Owings, Maryland 20736

David J.

Job Details: 07/14/2022

Cx complaint unit doors are grinding. Inspected unit and found right door is leaning into left door. Adjusted door at the feet and on the right door. Had to loosen bolts on top of right door. Tightened everything and tested doors. Unit is now closing as it should. Unit is now working as intended.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW

Near Columbia, Pennsylvania 17512

Marc M.

Job Details: 07/14/2022

cx complaint loud noise during cycle however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and address. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, Virginia 23185

Gill G.

Job Details: 07/14/2022

replaced buner heads and caps. tested. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Millersville, Maryland 21108

Kevin P.

Job Details: 07/14/2022

"cx complaint unit moving around when the open and close the door, unit isnt installed properly due to pipe running behind the unit stopping it from going all the way back in. i raised the front feet sot the unitis tight to the bottom of the counter securing the unit as much as possible. job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Williamsburg, Virginia 23185

Gill G.

Job Details: 07/14/2022

cx complaint: unit is not spinning out load. stored fault code F0E3(overload) unit is on top of a drain pan. extended feet for max clearance. ran diagnostic cycle and found unit is fully functional. started TOWELS cycle and monitored through spin. unit is working as designed. refilled LOAD AND GO dispenser. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, Maryland

Brian R.

Job Details: 07/14/2022

replaced control and turned unit back on and reset everything. unit was hot so advised cx to give unit 24-48 hours to get back to proper temps and see how unit does.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 07/14/2022

"cx complaint not making ice, found tray in twist position, reset would nto return to home, replaced icemaker from pre-id tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Wilmington, Delaware 19809

Taylor F.

Job Details: 07/14/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be powering itself off every 2-3mins. No lights, no fans, no compressor. It would turn itself back on after 5-10 seconds. Verifed power supply board and main control both have 120VAC when unit turns off. Found FC evap heavily frozen but found no evidence of why this would happen other than the PO failure. Heater fuses had condinuity and thermistor read in range. Ordering power supply board. Called the office and rescheduled for 7/21/22. Cx paid in full 463.77 in cash.; ordrng 1 WPW10624574 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near York, Pennsylvania 17402

Drew B.

Job Details: 07/14/2022

cx cancelled after calling hiusband about qoute

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not operating. Found unit unable to lock properly. Installed pre-i'd lid latch, unit still not operational. Ordering control.; ordrng 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ

Near Cambridge, Maryland 21613

Jonathon C.

Job Details: 07/14/2022

"cx complaint, display non functional. tested, inpected, verified complaint. found ui non functioning and suface lamp not operating. replaced ui and control from pre id. tested unit, job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYW01

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/14/2022

"Confirmed cx complaint unit not dispensing ice. Found auger motor receiving voltage but not functional. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gum Spring, Virginia 23065

Jerod R.

Job Details: 07/14/2022

"tested unit found unit sump is laboring due to colaspped feed tube assm.and cracked manifold unit will need sump and feed tube , and will need heater swapped as it has not been done; ordrng 1 W10872558 (feed tube) and 1 W11545334 (manifold)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Phoenix, Maryland 21131

Neil H.

Job Details: 07/14/2022

cx complaint replaced the panel unit checked good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not washing. tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre ID. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 07/14/2022

Cx complaint unit runs for 10 seconds then shuts off. Was able to access unit and during testing found that the unit would run for 10 seconds then shut off then turn back on again by itself. Found motor to be overheating causing the overload switch to trip. Replaced motor and blower wheel with preid and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Dallastown, Pennsylvania 17313

Drew B.

Job Details: 07/14/2022

"cx complaint that unit is not closing correctly... found the handle is lose because the holes is stripped.. needed trim vent replaced, and replaced and now closes and checks good"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found squealing at idler removed and replaced the idler tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, Virginia 22314

Eric W.

Job Details: 07/14/2022

send back as shop job; saved tckt

We serviced a

KITCHENAID RANGE

Model KICU500XSS

Near Newark, Delaware 19711

Alexander W.

Job Details: 07/14/2022

Cx stated unit is giving F1E0 error code. Tested inspected and verified cx complaint reset power at breaker for 3 minutes turned back on and tested unit. Unit is working as designed job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Hockessin, Delaware 19707

Alexander W.

Job Details: 07/14/2022

Cx stated loud clicking noise inspected tested and verified cx complaint found clicking noise coming from splutch but splutch is working as designed cx instruct on how the splutch works unit is working as designed job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Hampton, Virginia 23661

Justin W.

Job Details: 07/14/2022

cx complaint fabric softener not dispensing. checked unit to find cold water valve not actuating. found connector loose reseated and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 07/14/2022

"cx complaint unit not advancing cycles, checked unit, unit displaying f7e5 shifter fault. tested shifter, shifter ohmed out good. but not getting proper voltage from control, tested control, control has 121vac but not sending voltage to shifter, quoted cx, $120 service call, $110 labor, $15.00 shipping. W11400681 $222.14, tax $13.33, total 480.47. cx paid $120 service call. advised cx ticket open for 30 days. if cx calls back please send with W11400681"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Frederick, Maryland 21702

Ricky E.

Job Details: 07/14/2022

"customer stated that the units upper rack was falling.. verified issue and fnd upper rack adjusters faulty.. replaced with the updtae kit, unit cks ok... 2 year costco warranty"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, Maryland 21057

Milton J.

Job Details: 07/14/2022

"Cx complaint leaking and ice build up still happening in ice maker/bin compartment. Held whole ice maker assembly with auger, fan and all whill jumped valve with cup under fill tube. Water coming out the fill tube squirting to the left and missing the fill shut. Thawed with steam and did same test but still happening. Unit needs new Ice Maker Fill Tube. -MJrob; ordrng 1 W11415785 (Ice Maker Fill Tube)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chestertown, Maryland 21620

Alexander W.

Job Details: 07/14/2022

Cx stated door is falling too fast tested inspected and verified cx complaint found hinge locker came out of place fixed hinge also replaced special project heater from pre-id parts and tested unit unit is working as designed job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Milford, Delaware 19963

Andrew W.

Job Details: 07/14/2022

Cx complaint is oven not working. tested and verified complaint. cx was unable to see the broil flames were lighting on the top of the inner cabinet. had the door open long enough the flames went out. tested the unit 10 times and the unit igniting perfectly every time. also tested bake which ignited perfectly. checked burners and adjusted the flames. unit is working as designed. job complete

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Dunkirk, Maryland 20754

David J.

Job Details: 07/14/2022

Cx complaint the drying is very inconsistent. Inspected unit and found no error codes. Tested unit and everything worked as it needed to. Going to order an airflow test for return visit as well as call Techline. ; ordrng 1 Airflowtester(TS) (Air flow tester (TS))

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Riviera Beach, Maryland 21226

Kevin P.

Job Details: 07/14/2022

"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint lid lock not working, found strike is broken, replaced strike and unit tests good. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW1

Near Lewisberry, Pennsylvania 17339

Sal R.

Job Details: 07/14/2022

CX complaint was that the icebin cracked due to a jamed auger. I was able to access and replace the icebin. Unit test good.

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/14/2022

Cx complaint unit takes multiple cycles. Was able to access unit and verify model and serial. Ran unit and found it to heat when checking airflow found it vents through a screen which was restricting airflow causing the issues. Cx will need to address venting. Unit now operating as designed no further work needed

Contact Us

About Us