Service History 102 - VIA Appliance

We serviced a

AMANA WASHER

Model NTW4519JW2

Near York, PA 17404

Bernard M.

Job Details: 10/25/2023

"Cx complaint unit shakes during spin. Entered diag and found no error codes. Ran test cycle and unit completed test without issues. Cx had small load in basket and after wash cycle, the load shifted to 1 side of basket. Informed cx about load sizes and distribution of load evenly around basket. Cx understood, no parts needed at this time, unit runs as designed."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Dover, PA 17315

Bernard M.

Job Details: 10/25/2023

"Replaced both parts, recalibrated ans ran auto test, unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Hampton, VA 23669

Justin W.

Job Details: 10/25/2023

cx complaint unit not cooling properly. checked unit to find defrost issue. ohmed out thermistor 35.5k ohms in ice. thermal fuses checked good. heater ohmed at 31.5. found no power when heater is turned on in test 13. checked p2-7 tp n on p1-2. control not sending power to heater. unit needs new control to complete repair cx pif; ordrng 1 W11196400 (cntrl-elec 195.69)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Hunter Mill District, VA 20171

Richard B.

Job Details: 10/25/2023

CX complant. oven makes a popping sound when cooling off. Inspected unit and found ducts for AC are close to oven and causing cavity to cool more rapidly than normal causing metal to contract and creak. Job completed. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Goldsboro, PA 17319

Fred G.

Job Details: 10/25/2023

cx complaint ice is not dispensing. I found ice bin was seized up from ice in bin. i was able to clear the blockage and found ice now dispenses as design. unit checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Biglerville, PA 17307

Sal R.

Job Details: 10/25/2023

"Per the previouse tech, I was able to access and replace all parts. Once plugged back in I found the evap fan motor to run . Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near East Berlin, PA 17316

Bernard M.

Job Details: 10/25/2023

"Defrosted evap and replaced parts per previous tech, restored power and evap developed good frost pattern with fan running. Unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, MD 20646

Leon

Job Details: 10/25/2023

Reinstall the door and make sure the unit was level for client

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Clarksville, DE 19970

Michael E.

Job Details: 10/25/2023

CX complaint: no water dispense or ice. Tested and verified complaint. I found the filter was clogged. I replaced it with a new filter CX had on site. Tested unit and it is now working properly. CX paid 139.00 for service. Job is complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Richmond, VA 23224

Joseph D.

Job Details: 10/25/2023

"Replace timer and knob unit operating properly no other issues detected, cleaned out vent"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/25/2023

cx complaint condensation on the mullion or center rail checked unit and found gasket warped not allowing proper seal allowing warm air into unit. tryed to steam out gasket to allow proper seal. still not sealing found door warped at the top allowing warm air into unit. ordering new door and gasket for repair.; ordrng 1 WPW10714545 (gasket) and 1 W11435351 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW00

Near Virginia Beach, VA 23454

Austin D.

Job Details: 10/25/2023

replaced all parts that were ordered. put the unit back together. tested operation. unit is holding at 7 on the low side and compressor sounds good to go. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Springfield, VA 22153

Christian C.

Job Details: 10/25/2023

Cx complaint unit is not working. Inspected unit getting 120VAC from outlet. Outlet polarity is correct. Found fuse open. Installed new fuse. Tested unit with wet papertowel unit is heating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Leon

Job Details: 10/25/2023

"The complaint was that unit was cooling on the frigerator side, confirming issues, saying that the freezer evaporator was completely frozen over took the cover off the evaporator seen that the Brown wire was disconnected Reconnected The Wire, went over pricing for clients to buy a new heater. He denied it and said he would just put tape on it and have it hold. We reconnected everything and test it. The heater worked as it should."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, VA 22102

Jason A.

Job Details: 10/25/2023

"CX complaint MW+O F6E0 error codes when MW is used. Previously cleared erros but today there is more. See SDpics. Replaced console, harness & MW APl Mgr. Cleared errors & preheat oven to 350. Filled bowl with ice cubes & water & heated in MW for 1, then 3, then 5 minutes. Waited until oven chimed ready. Checked - no error codes returned. Errors might return afte CX has used MW - send shopjon if CX called back > JJ"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/25/2023

"Cx complains that the unit not washing dishes, inspected unit, ran unit on normal cycle, the motor makes a clciking noise, power and connection cks ok. faulty motor, order sump pump assy .. CX HAS 120 MONTHS ON THE PART ..; ordrng 1 WPW10591570 (pump&motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt750sakz0

Near Lewes, DE 19958

Frederick R.

Job Details: 10/25/2023

CX complaint is standing water in DW. Inspected/tested and could not verify complaint. Tested all functions and everything wourking properly. I noticed a foul smell inside DW. Checked to make sure drain hose properly installed and the unit had a hi loop and that was all good. Checked for removal of puchout and found disposal full of food. Informed CX to make sure they are running disposal with hot water before running DW to keep food from being sucked into drain hose. Unit itself was working proerly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Christian C.

Job Details: 10/25/2023

Called TL. Advised that is the design of the cam. Advised unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Alexandria, VA 22305

Davonte

Job Details: 10/25/2023

"cx complained unit was giving f1e0 error code confirmed cx complaint. looked at tech and its a enternal board failure. unplugged unit for 30 secomnds and erroe code came back once unit powered on. unit will need new control. control omn special order, cx also showed pop.; ordrng 1 W11620481 (control)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Sterling, VA 20164

Richard B.

Job Details: 10/25/2023

"CX complant. No heat. Inspected unit and unit is in a tight closet in kitchen. Was able toget unit turned enough to check power at terminal block 123 and 123 with 246 across. Will need to pullunit completely out of closet , Will need a skinney tech to squeaeze behind unit to disconnect lines and duct. beforepulling unit out so can get behind . Further work needed. RB; ordrng 1 WP3392519 (THERMAL FUSE)"

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 10/25/2023

"cx complaint unit doesnt fill properly. checked unit, unit displaying long fill fault, come to find solenoid not opening like it should, replaced valve, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/25/2023

customer stated that the unit was making noise when running and the drum felt loose. verified issue and unit will need the motor blower belt idler and rollers; ordrng 1 w11364931 (motor) and 1 WP697772 (blower wheel) and 2 WPW10359272 (shaft)s and 2 WPW10359271 (roller shaft)s and 2 WPW10314173 (support)s and 1 661570V (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 10/25/2023

"customer stated that the gasket was starting to strip. verified issue, unit needs the rightside door gasket; ordrng 1 W10830162 (gasket-fip)"

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Arlington, VA 22207

Lloyd B.

Job Details: 10/25/2023

Cx complained of long dry times. Inspected the unit and found minimal to no air coming from the vent outside. Cx needs duct cleaning company. Install and instruct

We serviced a

JENN-AIR RANGE

Model JES9800CAS02

Near Reston, VA 20194

Richard B.

Job Details: 10/25/2023

"CX Complnt. Thermal event happened in oven . Inspectedunit and found open bke elemend SD pics , Called saftey to report findings. Saftey declined any further coverage besides service call. Ordered bake element , CX paid in full. RB; ordrng 1 WPW10310274 (bake 94.46)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 10/25/2023

"cx complaint unit wont stay on . checked unit and found unit will need main harness for repair due to unit will run for about 30 seconds and cut off found bad N on harness . ordering all parts needed for proper repair .; ordrng 1 W11485014 (Harness, Main)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Essex, MD 21221

Shane M.

Job Details: 10/25/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, VA 23451

Branden R.

Job Details: 10/25/2023

"cx complaint turntable not spinning , checked unit and found turn table defective not allowing unit to turn glass . unit will need new turn table for repair . called techline and was advised to order turn table per techline and unit will need 2 people to properly be able to uninstall without damage to home or tech per techline . ordering all parts for repair .cx reaching out to wp for auth# for 2nd tech; ordrng 1 461967848971 (turn table) and 1 461967753742 (shaft)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Virginia Beach, VA 23454

Branden R.

Job Details: 10/25/2023

"cx complaint unit flashing , checked unit and found f6e1 error code. unit not allowing anything to be cycled . ordering new UI and control for repair; ordrng 1 W11660283 (control) and 1 W11659652 (UI)"

We serviced a

JENNAIR RANGE

Model jic4536kb01

Near McLean, VA 22101

Lloyd B.

Job Details: 10/25/2023

Cx complained the burners did not work. Inspected the unit and found an error code of F7E6 for fan not working. Checked the fan under the unit and there was a screw stuck in it (see pic). Removed screw nd tested and it now works. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 10/25/2023

CX complaint is fridge tripping breaker. Spoke to CX and he has decided to wait until he has an electrician look over his breaker box. This is a nuisance tripping issue because of the arc fault breakerSpoke to jonathon at WPTL. No parts replaced. CX is very understanding as to what needs to be done to correct his issue. Job is complete

We serviced a

WHIRLPOOL WASHER

Model LST8244BQ1

Near Hyattsville, MD 20783

Israel R.

Job Details: 10/25/2023

"Customer complaint unit is not spinning and now is leaking. I tested the unit and found the unit is leaking oild and water. Removed cover and saw gearcase is leaking, oil and water. Gearcase is leakng. I found the drive motor was really hot and the coupler was streached out. And the agitator is not spining is worn out. Unit needs full rebuild gearcase, motor, coupler and agitator. Call customer when parts are available.; ordrng 1 3360629 (gear case) and 1 WP661600 (drive motor) and 1 285753A (coupling,motor) and 1 285565 (agitator assy,comp)"

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW02

Near Toano, VA 23168

Lucas R.

Job Details: 10/25/2023

"cx comlaint unit not draining, checked unit, unable to enter diagnostics, drain filter clean, all hoses clean, impeller intact, filled twice, unit drain drained, filled on clean cycle, unit began leaking from tub, cx advised not to proceed with any repairs."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 10/25/2023

"cx complaint long dry times, checked unit, come to find poor airflow, vent was kinked. adjusted vent, tested, unit working as designed. advised cx to call back if issue persist."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 10/25/2023

"cx complaint the unit is not stopping when filling. checked the unit and found that the cold valve was stuck open. this was allowing water to constantly come into the unit. therefore, replaced the inlet valve and tested operation. unit is running as designed. did find the hot and cold water reversed so i switched them so they are correct. unit is good to go. advised cx to monior the unit. use even loads and not too much soap. cx agreed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arlington, VA 22207

Lloyd B.

Job Details: 10/25/2023

Cx complained the unit did not cool correctly. Installed new evap cover and heater and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 10/25/2023

"replaced container, advised cx to dump first couple batches of ice, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model LA5580XK1

Near Silver Spring, MD 20901

Israel R.

Job Details: 10/25/2023

cx complained cold water just drips in. takes forever to fill. installed new water valve ran test cold water flowing back to normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Oxford, PA 17350

Sal R.

Job Details: 10/25/2023

"Per the previouse tech,I was able to access and replace all parts. I then tested icemaker fan motor by runnin 36. Fan motor test good. I also ran 56,57,and 45. Unit test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23224

Chris B.

Job Details: 10/25/2023

cx comp unit will dispence ice all over not just into cup insp unit conf cx comp found ice giude malformed unit will need ice giude to complete repair WPW10435760; ordrng 1 WPW10435760 (ice giude)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Richmond, VA 23231

Chris B.

Job Details: 10/25/2023

cx comp unit oven will not heat insp unit conf cx comp found ignitor open unit will need glow iginitor W11590294 to complete repair; ordrng 1 W11590294 (ignitor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near Frankford, DE 19945

Michael E.

Job Details: 10/25/2023

"CX complaint: unit making loud sound. Tested and verified complaint. It sounds like a bad motor. Marking diode, transformer and magnetron for return visit. Ordering cooling fan motor and wheel. 2 techs will be needed for diagnosis due to MW resting on top of wall oven below it. High risk of collateral damage to wall oven. Cannot reschedule due to 2 techs needed.; ordrng 1 W11545874 (cooling fan motor) and 1 W11088354 (wheel-fan)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Frankford, DE 19945

Michael E.

Job Details: 10/25/2023

Replaced damper as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Virginia Beach, VA 23451

Austin D.

Job Details: 10/25/2023

cx complaint the unit is making a loud noise. checked the unit and found taht the damper motor is intermittenly chattering. not happening everytime and cx had a video of noise. ordeing damper to resolve the issue.; ordrng 1 WPW10196393 (damper motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/25/2023

cx complaint unit not cooling in fridge checked unit and found all temps good on unit . ran threw some test and found damper louder then normal. Damper test good but it could be getting stuck closed. All other major componets checked good and thermistors in range . fridge running at 38 when testing and when leaving fridge at 37 . ; ordrng 1 WPW10248595 (damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Lusby, MD 20657

Shane B.

Job Details: 10/25/2023

"cx complaint is a loud chattering noise when dispensing water. cx said when trying to dispense water sometimes unit worked and runs quietly but sometimes it makes a loud noise and no water comes out. tested dispensor. only got a few drops and unit made a loud noise. supply has good pressure. found chatter is form line vibrating on back of cabinet. line goes form inlet valve to filter head. ordering line, vlave and filter head for return visit. schedule when parts are avialble.; ordrng 1 WPW10238100 (valve-inlt) and 1 W10844267 (housing) and 1 W11680400 (water tube) and 1 WPW10463317 (tube-water)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Parole, MD 21401

David J.

Job Details: 10/25/2023

"Customer complaint unit is not making ice after previous tech visit. He had found this unit need a new control due to icemaker not being programmed, pulled unit out and disconnected power. Remove back panel and replaced old control with new reassembled unit and powered unit on made sure temps were properly set. Turned icemaker on and before leaving water valve had turned on to fill icemaker unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near North Beach, MD 20714

Shane B.

Job Details: 10/25/2023

"cx complaint is the unit going off balance, making banging noise. when i arrived i found the basket sitting off center. its leaning forward and left. pushed basket down and front left suspension feels soft. basket moves forward when i let it go. no saved codes. ran service cycle. unit completed it with no other issues. raised front feet so unit is now level, it was only out slightly. ordering suspension kit. schedule when part is avialble.; ordrng 1 W11217817 (suspension)"

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Ocean View, DE 19970

Michael E.

Job Details: 10/25/2023

CX complaint: intermitantly doesnt start. Resetting at breaker corrects this temporarily. Tested and verified complaint. F82 error code. Ordering lid latch and control. Cannot reschedule due to SO part.; ordrng 1 WPW10619844 (latch) and 1 W10763749 (cntrl-elec)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Crofton, MD 21114

David J.

Job Details: 10/25/2023

"F9e2 drain motor F8e4 overfill Fae2 vent wax motor Cx complaint unit had foam coming from unit. Arrived today and found error codes above, removed kickplate and found soapy water inside pan. Cleared and found after running test cycle to water leaking but found lots of soap in unit. Used oil to remove and asked Cx what she was using for soap. Found Cx was using laundry detergent pods. Cleared all suds and Cx is going to get actual detergent. Unit is working as intended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Newport News, VA 23607

Orbie

Job Details: 10/25/2023

"replaced sump, tested unit. appears to be working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Burke, VA 22015

Christian C.

Job Details: 10/25/2023

"Cx complaint unit drum does not turn. Inspected unit found belt defective. Installed new belt. Tested unit. Unit drum now turns, and is heating up. Cx paid in full.; ordrng 1 341241 (belt (CC VS)), used 1 341241 (belt (CC VS)) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/25/2023

"Cx complains that the door not closing all the way and the light stay on all the time, inspected unit, The door opens at an angle of more than 90 degrees... order hinges.. front panel just ini case; ordrng 2 w11551301 (hinge)s and 1 w11402947 (fornt panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newport News, VA 23601

Orbie

Job Details: 10/25/2023

found gap in cabinet. called techline spoke to derek. provided derek with pictures. advised unit is unrepairable and would be going under review.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newport News, VA 23602

Orbie

Job Details: 10/25/2023

replaced harness and motor. tested unit. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Yorktown, VA 23692

Orbie

Job Details: 10/25/2023

cx complaint unit didn't come with leveling legs. checked unit. leveled unit. unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/25/2023

installed new part. All check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 10/25/2023

Right hand door panel Damaged Ordering the panel ; ordrng 1 W11416371 (Front Panel) and 1 W10909682 (nameplate)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/25/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Alexandria, VA 22301

Davonte

Job Details: 10/25/2023

"cx complained unit wasnt draining, previous tech confirmed cx complaint. installed new loewer harness. not able to test unit."

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Georgetown, SC 29440

Paul F.

Job Details: 10/25/2023

Installed new pumps. Did not see a control with the other parts. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/25/2023

"replaced control, pump and latch, u.i checked good, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Georgetown, SC 29440

Paul F.

Job Details: 10/25/2023

Installed new harness. Found unit is getting 210 volts from the outlet to this unit. Advised landlord. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leesburg, VA 20176

Simon

Job Details: 10/25/2023

CX complaints refrigrator ice maker not working .Inspected Unit and replaced the freezer door .one connector used from the previous job to connect the hose. see pic old freezer door left with CX need to collected.SZ

We serviced a

WHIRLPOOL OVEN

Model KFED500ESS06

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/25/2023

Customer complaint is when it was installed and tested for the first time the element blew. Found a loose screw was sitting on top of the element and it was shorted. NTO part.; ordrng 1 WPW10270604 (element)

We serviced a

AMANA RANGE

Model AER6303MFW5

Near Arlington, VA 22201

Lloyd B.

Job Details: 10/25/2023

Cx complained the unit did not work. Inspected the unit and found a proper 240vac at the terminal and the control is on. All the burners on high cycle on and off. On bake the element gets 240vac cycling and the unit heated to 350 degrees. Cannot find an issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/25/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20002

Samuel R.

Job Details: 10/25/2023

cx complaint unit is not cooloing.inspected unti and found unit to cool but fan to be spining.unit will need a new fan assembly W11369036; ordrng 1 W11369036 (evap fan)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/25/2023

Customer complaint is loud noise during cycle. Found the cam gears were grinding against each other. Installed new cam from truck stock. All check ok.; used 1 W10721967 (cam VS/PF) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Henrico, VA 23075

Chris B.

Job Details: 10/25/2023

repalced splutch motor and shifter tested unit working as desighned

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/25/2023

"replaced element, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/25/2023

"thawed evap, replaced cover and control, also found gap between cabinet and liner in ff, sealed with silicone, reassembled, tested, unit working as designed.; ordrng 1 8201711 (adhesive LRVS), used 1 8201711 (ADHESIVE LRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Richmond, VA 23294

Thomas B.

Job Details: 10/25/2023

Removed and replaced the control and the user interface assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22601

Ezra M.

Job Details: 10/25/2023

"suspension failed, replaced suspension from v/s; ordrng 1 W11400156 (suspension em vs), used 1 W11400156 (SUSPENSION) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Rosedale, MD 21237

Shane M.

Job Details: 10/25/2023

"cx complaint soon you plugged unit into wall outlet, unit goes into spin mode. i could confirmed. got underneath unit to double chheck wiring, found oils coming from gear case. ordering gearcase, actuator, cam, belt, capacitor, control board & washplate. 2ct 2ct; ordrng 1 W11556725 (control) and 1 W10902814 (washplate) and 1 W11449840 (gearcase) and 1 W10721967 (cam) and 1 WPW10006384 (belt)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Wilmington, DE 19803

Taylor F.

Job Details: 10/25/2023

Inspected unit and found it working properly. Unit had small dent on front door and was most likely returned for that reason. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/25/2023

"cx complaint unit making grinding sound, verified issue. come to defective gearcase, gearcase is making grinding sound while trying to spin or agitate, tried to remove tub nut but was unable to due to tub nut being seized to gearcase shaft, ordering tub nut, and gearcase to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11551646 (tub nut)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Wilmington, DE 19803

Taylor F.

Job Details: 10/25/2023

Cx complaint is unit not cooling. On arrival found the control turned off. Turned on control by holding power button for 3 seconds. Unit is working as designed. Job is complete. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Hockessin, DE 19707

Taylor F.

Job Details: 10/25/2023

Cx complaint is unit not unlocking the door. Tested inspected and verifed complaint. Found the plug not fully seated in the latch. Corrected the plug and unit is now working as designed. Job is complete. Cx paid in full for SC.

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Newark, DE 19711

Taylor F.

Job Details: 10/25/2023

Cx complaint is unit not heating. Found unit working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WED8127LC1

Near Glen Burnie, MD 21061

Justin S.

Job Details: 10/25/2023

the unit is not heating but is spinning and blowing. found the element is open. replaced the element with vs and retested. the unit is now heating good. the unit is now ready; ordrng 1 WP3387747 (element)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Severn, MD 21144

Justin S.

Job Details: 10/25/2023

the unit is not spinning. found the actuator is not moving. replaced the actuator and tested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W10913953 (actuator)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elkridge, MD 21075

Justin S.

Job Details: 10/25/2023

the unit has a hose clamp and the normal pipe clamp around the drain pump connection. the tub is cracked right at the drain pump. the unit needs the tub; ordrng 1 W11219115 (tub)

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Laurel, MD 20707

Justin S.

Job Details: 10/25/2023

replaced the console and the unit is now good

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KBCS24RSBS04

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/25/2023

Cx complained of damage. Installed new panel and there is no longer any damage. The install of door assy was beautiful and done in a professional timely manner to perfection. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Henrico, VA 23233

John P.

Job Details: 10/25/2023

"CX complaint unit won't finish cycle tested unit found error code f8e1 no fill, tested valves found restricted flow through valves, replaced tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near West River, MD 20778

Shawn D.

Job Details: 10/25/2023

"arrived to unit no longer cooling at all both section room temp. noticed the gasket for enclosure not ordered. unit needs the evap assem i have one in my van so replaced the evap assem evap cover then uv drier vacumed system down and its only going to 28inich vac then will drop. i found new evap is leaking. replaced the evap again used ordered part this time and vacumed system down and is holding 30 inch vac when 3way valve is in home postion. i then filled to 5.5. oz and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w11457263 (evap assem SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w11457263 (evap assem SD V/S) from stock"

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 10/25/2023

"Cs she hears water inside the tub, confirmed complaint. I found the unit isnt leaking no error codes in the system test cycle completed. The water she hears in the balance ring inside the tub , normal operation. Unit is working as deisgned."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Severna Park, MD 21146

Alexander D.

Job Details: 10/25/2023

"cx complaint unit says clothes are done shortly after starting cycle, timed dry is only cycle working properly. issue started from day 1. inspected unit and verified complaint. f3e2 open/shorted moisture sensor. found moisture strips open. ordering moisture strips and returning with harness. call cx to schedule return visit once we have eta on parts; ordrng 2 WP3387223 (moisture strips)s"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Winchester, VA 22601

Ezra M.

Job Details: 10/25/2023

"not drying, drum not turning, belt failed. verified motor and heater working, rollers and idler good. unit needs new belt. ordering belt; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Crofton, MD 21114

David J.

Job Details: 10/25/2023

"Customer complaint sometimes the dispenser would not dispense ice. Previous tech found auger motor to get more out and sometimes not work. Arrived today in verified complaint removed Auger motor, and replaced motor and yoke reattached harness to unit and tested unit is now working as intended. Customer had a lot of ice and Ben and showed customer how to turn off the icemaker currently left icemaker turned off due to the amount of ice that was into the bin job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Leesburg, VA 20175

Simon

Job Details: 10/25/2023

CX complaints refrigrator making lound Noise.Inspected unit found the compressor making lound Noise .orederd compressor kit +Lokering parts. need SS tech SZ; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler/ section Tube) and 1 W11578570 (coupler connector 7mm to 4.5 mm brass) and 1 W11506619 (coupler/process tube)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Sterling, VA 20164

Simon

Job Details: 10/25/2023

CX complaints MW when you turn it on making noise Inspected unit and replaced turning table motor .Tested unit .Unit works as designed.SZ

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Hanover, PA 17331

Sal R.

Job Details: 10/25/2023

"CX complai t is that the unit will leak water out of the dispenser during opperation. I found that the in a auto test when on step C02 water flows out of the dispenser draw when closed. I found that the unit will need 1 dispenser housing (W10575334). Part is avalible, and a return date has been set for 10/30; ordrng 1 W10575334 (dispenser housing)"

We serviced a

KITCHENAID ICE MAKER

Model KSSC42QVS10

Near Alexandria, VA 22301

Davonte

Job Details: 10/25/2023

"cx complained icemaker, stopped working. confirmed cx complaint. tried jumping icemaker to see if it would go into a harvest, but it didnt. checked the reciever and emitter both worrking as should. unit will need a new icemaker. IM was replaced on 10/10. so its under warranty.; ordrng 1 W11087434 (icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Poquoson, VA 23662

Justin W.

Job Details: 10/25/2023

"cx complaint of gasket coming off, unit rumbling, and unit stopping prematurely. checked unit to find gasket has fallen completely off. found blower wheel free spinning on motor shaft. ordering parts needed to complete repair.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 W10861521 (seal-door) and 1 WPY055980 (adhesive)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/25/2023

"Replaced the left door lower hinge and flipper mullion as per previous diagnosis. Tersted unit and found right door switch not working and a long delay with left door switch. Ordering 2 door switches. Right switch seems to be bad but am also unsure of left. Replace right, then test to see if left needs to be replaced. Cannot reschedule due to AIG; ordrng 2 W11384469 (door switch)s"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Great Falls, VA 22066

Jason A.

Job Details: 10/25/2023

"CX complaint RANGE OVEN doesnt work - console buttons do not respond. Cooktop elements do not stay on & LOW setting elements are bright red Hi setting doesnt heat. Verfied complaints Replaced console & test cooling fans work & bake broil / convect heats. Heat escapes from oven. Gasket is stiff & flat & vent trim is cracking. Safety issue as flaking occurs right overoven door & particles can fall on food while fans are running. See SDpicsTest cooktop burners & vent blowe. RR inf sw knob is loose & doesnt turn inf sw > JJ; ordrng 1 W10877180 (Right REAR knob) and 1 W11562931 (gasket, oven door) and 1 W10857622 (Inf Sw FL) and 1 W11517959 (element FL) and 1 W10917724 (Inf SW FR) and 1 WPW10251108 (element FR) and 1 W10911303 (Inf Sw RR) and 1 W11171119 (element RR) and 1 W11025120 (vent trim)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX1

Near Gaithersburg, MD 20886

Julian H.

Job Details: 10/25/2023

CX complaint about unit is not working ispected & found error F7E2 motor error put unit on auto test drained & filled but didnt circulates gets error confirmed 120vac to motor need sump/motor asm; ordrng 1 W11460946 (sump/motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Seaford, VA 23696

Orbie

Job Details: 10/25/2023

cx complaint unit stopping in middle of cycle. ran unit on express wash to attempt to replicate issue. found no current issues advised cx to monitor unit and call back as needed.

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