We serviced a
JENN-AIR OVEN
Model JJW2730WB00
Near Clifton, VA 20124
Jason A.
Job Details: 06/23/2022
CX complaint DBL wall OVEN F8E0 error code & shuts down at 200F. Replaced Upper & lower ovens. Cleared error codes. & preheat to 350F. Waited for both ovens to reach temps & checked for error codes. No erro codes > JJ
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/23/2022
Arrived at cx home knocked rang bell no answer called office office called cx no answer left voicemail. Need the panel for this job anyway called office to ensure we have panel upon return visit Mandatory item; saved tckt
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Glen Allen, VA 23060
Joseph D.
Job Details: 06/23/2022
"according to tech guide, unit will need fill tube, icemaker and valve to eliminate problem with frozen over fill tube. must reschedule when available pls.; ordrng 1 W11397137 (ice maker) and 1 (W11395429 (fill tube) and 1 W11455388 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the pan heater tubing and drier filled with 5.3 oz tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Laurel, DE 19956
Michael E.
Job Details: 06/23/2022
Replaced lower harness and actuator as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burke, VA 22015
Jason A.
Job Details: 06/23/2022
CX complaint WASHER continues to fill & noise. Replaced valve assym & test connections. Check for error codes F8E3 overfill & F2E1 stuck key. Cleared error codes. Check belt is solid. Leveled unit & calibrate & test wash. Noise is coming from under washplate but it is stuck. Credit for belt + tax to $110 labor > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Israel R.
Job Details: 06/23/2022
Installed new inverter and tested. Compressor turned on and the unit started cooling. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chester, MD 21619
Jonathon C.
Job Details: 06/23/2022
"cx complaint, F8E4 error. tested unit, verified complaint. found drip tray full of water. cx told me she came in to water and suds on the floor. had cx walk me through her wash procedure, she just started using the dawn powerwash (super sudsy) before putting the dishes in dishwasher. discussed proper use, tested unit, found no leaks. unit working as designed. job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Germantown, MD 20874
Julian H.
Job Details: 06/23/2022
CX states another company was out b4 us and diagnosed a bad sealed sys put unit on diagnostics pulled unit out and found that gravity drain line that it was installed which is not part of the unit is pinched CX needs to contact previous servicer put unit on test mode and found that water valve is not getting water confirmed water to unit also confirmed that water lvl sensor is not working checks reservoir full all the time cooling is working can see frost pattern on ramp found a broken grid as well need all these parts; ordrng 1 W11542867 (circ pump) and 1 W10897719 (valve) and 1 W10919199 (grid-cuttr)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/23/2022
no one know what unit i need to check // reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23455
Branden R.
Job Details: 06/23/2022
"cx called back stating unit not dispencing water , turned water on to unit and tested , unit now dispencing water filled ice maker and everything checked good , advised cx to wait 24 hours for ice production . temps checked good unit running as designed ."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near York, PA 17404
Bernard M.
Job Details: 06/23/2022
"Cx complaint none of the electrodes spark. Removed cooktop from counter and accessed the inside and found one of the main wire connections from the spark module was disconnected. Reconnected wire, then re-assembled burners and top and now all the burners ignite. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/23/2022
"CX complaint about unit have a condensation on top left hand of RC confirmed a gap on the gasket also noticed unit out of level ,leveled and molded gasket to proper position gap is gone closing properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/23/2022
"installed control, clutch, rotor, and stator. unable to test unit as cust has purchased a replacement and unit is in basement away from hookups."
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS5
Near Washington, DC 20016
Roberto I.
Job Details: 06/23/2022
"Cx complaint gas smell when the oven starts, center burner not lighting properly.Removed oven bottom and started a bake cycle, the burner lighted immediately and made an acceptable odor tipical on every gas range. Instructed cx about this and uxplained that the oven is working perfectly. Tested center burner, found dit lighting only on the left side. Removed burner and separated it from the cap. Found all the right inside channels clogged with oil. Washed it with hot water and soap and reassembled parts. Burner tested ok, it lighted perfectly all around. Called Whirlpool safety and documented everything"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/23/2022
right front burner not working relaced switch tested now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Gaithersburg, MD 20899
Julian H.
Job Details: 06/23/2022
"CX complaint about unit not cooling both compartments @ room temp compressor making a buzzing loud noise not starting hot to the touch checked resistance on windings 10,6,4 problem with compressor not starting R600A LOKRING KIT NEEDED MUST BE SET WITH A SEALED SYS TECH 2 COUNTS JOB; ordrng 1 LOKRINGKIT (LOKRING KIT R600A) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor) and 1 2COUNTS (SEALED SYS JOB)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/23/2022
"CX complaint FRIGE not making ice. Replaced gaskets. Ran test 120 icemaker harvest passed 'PA' test 96 water dispense & 97 icemaker fill, No fill. Fill tube iced up. Test 66 12.5VDC. Htr measures open > JJ; ordrng 1 W11401679 (Door fill tube incl HTR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Rockville, MD 20853
Julian H.
Job Details: 06/23/2022
CX complaint about led lights not on freezer side inspected tests 16 &17 to check switches are working properly found that module on top and strip light are causing lights to fail led driver replaced less than 1 yr replace both parts from preid resume power and working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/23/2022
Cx complaint unit makes noise while spinning. Entered diag and found no error codes. Ran test cycle and when spinning it made loud off balanced sounds and was hitting sides. Inspected underneath and found no damage. Removed agitator and found the drive shaft to be bent. Ran manuel high speed spin and unit wobbled and made noise. Ordering gear case and splutch and will need 2 call count for gear case repair. Once parts are in contact cx to reschedule.; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/23/2022
"CX complaint sparks during cooking.Inspected unit , found burns on the waive guide cover. emoved cover, found a burned spot and a hole on the cavity. Called tech line, spoke to Leon and explained the issue. He declared the uni unrepairable. Advised cx not to use this mw anymore. Called Whirlpool safety and documented everything. They provided a phone number number (1 866 55 05 136) for the cx ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lititz, PA 17543
Justin L.
Job Details: 06/23/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS0
Near Delmar, DE 19940
Michael E.
Job Details: 06/23/2022
"Replaced the element as per previous diagnosis. Element not heating. Tested at element and am getting 120vac and 120vac on each line but 0vac when i probe both together. Ordering cooktop right harness, front right infinity switch and control. Cannot reschedule due to SO parts.; ordrng 1 W11596058 (right cooktop harness) and 1 W11256088 (control) and 1 WP3149400 (switch-inf)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boonsboro, MD 21713
Danny R.
Job Details: 06/23/2022
lid lockis clicking and wont let unit start wull need lid lock and holder; ordrng 1 W11513248 (latch) and 1 W11403468 (bezel)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Salisbury, MD 21804
Michael E.
Job Details: 06/23/2022
Before repair i double checked diagnosis and found inlet tube frozen and water line kinked. Water did not dispense until corrected the kink. I corrected these and then replaced the dual valve. Tested unit and now IM is filling but water not dispensing. I can hear valve activate but it is not opening. I left defective valve in place because CX uses the ice but not water dispenser. Reordering inlet valve. Scheduled return visit for 6/30 anytime before 6pm; ordrng 1 WPW10420083 (valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 06/23/2022
Replaced parts. unti tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/23/2022
"Cx complaint that the unit is not holding temp. I inspected the unit and confirmed the complaint. I found the evap covered in ice, I removed the ice and found the defrost connector loose. I secured the connector and ran tests 5 & 13. Both worked fine and the defrost heater came one. I repositioned the defrost connectors above the cap and suction tubing. I think this occurs because the defrost connectors rest on the evap, and when it freezes the ice make the connector seperate. I tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Tracys Landing, MD 20779
Shawn D.
Job Details: 06/23/2022
replaced sump assem then control turned power back on and tested for 15 minutes no leaks and everything sounds good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax Station, VA 22039
Robert W.
Job Details: 06/23/2022
CX Complaint is the unit isnt dispensing water. inspected unit and found the unit not dispensing water or ice. open door and found the door is bowed in alot not ingaging door switch shim will not work to fix unit unit will need new door.; ordrng 1 W11435353 (Lf door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Pikesville, MD 21208
Marc M.
Job Details: 06/23/2022
"prior to performing sealed system repair inspected unit. immediately contacted techline. found that the compressor ohms out correctly from all pins. compressor does not run in test 38 at 99%. per techline unit will need new orion board. sr7733954093.attempted install of the orion board sent with the compressor box today, however the orion had clearly been opened and was not the correct part (the mullinex connectors were completely different). replaced maind control and will be reordering both the orion board as well as the rc evap cover.; ordrng 1 W11592010 (orion board) and 1 W11395558 (evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Willards, MD 21874
Michael E.
Job Details: 06/23/2022
"CX complaint: not completing cycle and bad sound. Tested and verified complaint. F8E1 error code for long or no fill. I found the sound is the water valve and it is only working 20%of the time. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB00
Near Saluda, VA 23149
Gill G.
Job Details: 06/23/2022
verified cx complaint of unit not cooling. tested freezer temp at 8 degrees and fresh food section at 60 degrees. found freezer door gasket not sealing to cabinet. found ice accumilation in air tower preventing air from entering fresh food section. thawed ice clear of air tower. added spacer to freezer door to align door gasket with cabinet. heated door gaskets to reshape. verified door gaskets are now sealing to cabinet and unit is cooling. unit is working as designed.; used 1 wp489467 (washer) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/23/2022
"Inspected heater, confirmed orange bushings. Ran diag found no errors. No signs of leak. Replaced heater per sp W11540964. Special Project code S17304 covers part and labor. Cx asked me to test the unit because he found it a little noisy. Ran a test cycle, the unit worked ok, the heater worked without any leak. Noticied that during the test cycle the diverter was a little noisy (possible dry seal) but worked ok. Quoted repair $406.32 (no svc) with $145 labor for sump/motor assy W11416362 replacement. Quote valid 30 days. cx needs more time to make a decision.; ordrng 1 W11416362 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Heathsville, VA 22473
Gill G.
Job Details: 06/23/2022
cx complaint: ADD GARMENT icon will not turn off. stored fault code F8E1(long fill) ran diagnostic cycle and found unit is fully functional. started cycle and found ADD GARMET icon present. paused cycle and opened and closed door then resumed cycle. ADD GARMENT icon then disappeared. no issues found at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23233
Joseph D.
Job Details: 06/23/2022
"unit with failed seperator, iec intermittenly falling on the floor. must replace when available.; ordrng 1 W11423787 (seperator) and 1 WPW10558423 (ice bin)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Free Union, VA 22940
Eric F.
Job Details: 06/23/2022
"Confirmed cx complaint unit not consistently making ice. CX states that sometimes they will add ice from another source and the unit will start making ice again. Found freezer temps at +2 degrees (4 degrees above recommended). Based on cx description it sounds like the unit is not consistently sensing that it is cool enough to produce ice. Set the unit to lowest freezer setting (-8) and selected max ice option, instructed cx to call back if unit does not produce consistenly and I will reach out to jenn-air directly to see what they want to do."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Columbia, MD 21044
Robert L.
Job Details: 06/23/2022
"installed updated heater per TSP and S-17304, ran diagnostics, and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ6
Near Washington, DC 20003
Shawn D.
Job Details: 06/23/2022
"replaced lid switch then tested unit and spins good stated a cycle and did not fill with water found cold water turned off but hot still on, turned it on and retested unit fills fine unit is good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Potomac, MD 20854
Julian H.
Job Details: 06/23/2022
CX complaint about unit causing frost to buil up on FC inspected and found a gap on lh side inspected door liner and found a deformation on bottom right causing seal not to sit properly need door; ordrng 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)
We serviced a
WHIRLPOOL FREEZER
Model GI7FVCXXY01
Near Baltimore, MD 21228
Robert L.
Job Details: 06/23/2022
"cx complaint leaking out freezer door, fouind evap drain frozen over, cleard ice and installed updated drain tube kit, tested all ops ok, cx to defrost if not fully cleared, collected parts covered under s-38253"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Potomac, MD 20854
Julian H.
Job Details: 06/23/2022
"GOT HERE pulled out back and found a slow leak from vent tube remove tube opening too small opened hole a little tested and found that clamp is not holding hose with enough pressure to seal used a clamp from VS tested several times and working; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB1976HRW
Near Timonium, MD 21093
Marc M.
Job Details: 06/23/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22201
Eric W.
Job Details: 06/23/2022
cx complant of unit not working inspected unit found the sump is not comming on unit will fill but not wash unit will need new sump and control; ordrng 1 W11410066 (control) and 1 W11416362 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Baltimore, MD 21206
Marc M.
Job Details: 06/23/2022
pulled unit into 30 inch vacuum and held for several minutes. durign vacuum found leak at filter drier and repaired. after replaced drier with VS puled vacuum again and held and unit showed no leaks. charged with 2.4 oz of r600a (weighed in with scale). tested unit and developed full frost pattern on evap. unit now checks good.
We serviced a
JENN-AIR COOKTOP
Model JGCP748HM00
Near Harrellsville, NC 27942
Austin D.
Job Details: 06/23/2022
"w1428599 LP conversion kitcx complaint the flames are too high when trying to simmer. therfore, i tested them and noticed that the conversion kit was not installed correctly. this is allowing the flames to be all over the place. ordering a LP conversion kit to resovle the issue. will need a second tech due to the size of the cooktop and also the cooktop is in a 'just finished' kitchen with brand new granite counter tops.; ordrng 1 w1428599 (LP Conversion) and 1 2ndtech (2nd tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cooksville, MD 21723
Justin S.
Job Details: 06/23/2022
cx says the ice maker is making ice but its all stuck together. says he paid for the ice maker to be put in but i cant find that info. cx says he will pay for the ice maker and we can verify later. replaced the ice maker and reset power to the unit. ran test 120 and the ice maker passed. ran test 97 and the unit only activates the valve for a split second. called tech support and spoke with an anthony. file number . after door valve the icemaker valve filled. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Harrisburg, PA 17103
Fred G.
Job Details: 06/23/2022
"cx complaint water is coming down from the FC. inspected unit and found that the drain for the evap was clogged and frozen over. was able to steam it all out. i found that the tube for the ice maker was not the whole way in its funnel, all the water being dispensed for the ice maker was not making it into the ice maker and falling on the FC bottom and freezing. was able to fix ice maker fill tube. unit checks good."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Goldsboro, PA 17319
Bernard M.
Job Details: 06/23/2022
"Cx complaint the FC evap is freezing. Contacted TL and ran through multiple checks and TL said to defrost evap and the run test 4 if solenoid doesn't open correctly on 3 way valve, the valve needs replaced if it does then the UI needs replaced. Charged cx for $120 service, will need to be charged accordingly for which ever part needs replaced, labor, shipping and taxes. Once both parts are in contact cx to reschedule.SR# 7733950890; ordrng 1 W11330971 (UI) and 1 11429989 (3 way valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Potomac, MD 20854
Julian H.
Job Details: 06/23/2022
CX complaint about seal from RC is rubbing against FC confirmed seal is bowing on the bottom found liner deformed causing gasket to stick out on lower portion need parts; ordrng 1 LW11091614 (dor-fip black) and 1 W11223753 (nameplate)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lititz, PA 17543
Justin L.
Job Details: 06/23/2022
Cx complaint unit not draining. Was able to access unit and found drain pump connecter loose. Was able to secure connector and test and unit now operates as designed no further work needed
We serviced a
AMANA REFRIGERATOR
Model AS12175GRS08
Near Ocean City, MD 21842
Frederick R.
Job Details: 06/23/2022
CXC complaint is no cool. Inspected unit and verified complaint. FOund evap completely frozen oven. Had to thaw ice from evap. Found thermister was in wrong place from factory. which was causing unit to run too long. Heater element was good and connected.. fan running good. Reset thermistor and put unit back together. Informed CX 24-36 hrs to allow unit to get to temps. Unit is working properly. Job is compelte
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/23/2022
Cx complaint unit leaking from front left. Was able to access unit and found leak coming fabric dispenser/tub ring. Contacted techline Robert. Whirlpool will reach out to the cx for the next steps no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/23/2022
Cx complaint is frost on back wall of FC. Tested inspected and verifed complaint. Found the defrost thermistor reading 11kohms when encased in ice before defrosting. All other fuses were good and heater ohmed 87ohms. Replaced defrost thermistor from pre ID and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near New Castle, DE 19720
Alexander W.
Job Details: 06/23/2022
"CX stated unit not cooling inspected tested and verified cx complaint. Found thermistor was in wrong location and defective. replaced thermistor with one from VS found defrost heater connection came de-pinned repinned and tried to get so unit will work in the mean time. Ordering harness and defrost heater just in case. cannot resched at this time due to SO parts.; ordrng 1 W11546610 (defrost heater) and 1 W11581973 (harness) and 1 WPW10384183 (thermistor), used 1 WPW10384183 (thermistor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Bern, NC 28562
Ronnie B.
Job Details: 06/23/2022
"removed and replaced sump and pump, tested, verified no leaks present, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/23/2022
cx complaint RC door gasket isnt sealing. inspected unit and found right side of RC door gasket was not sealing and was folded wrong. i was able to smash it with some heat from a heat gun and form gasket back to its normal shape. closed door and infor cx to wait 1 hour till the door is opened to let the seal cool down and keep shape. unit checks good.
We serviced a
JENNAIR COOKTOP
Model CVG4280W
Near Rockville, MD 20850
Julian H.
Job Details: 06/23/2022
replaced switch and working
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Vienna, VA 22182
Emmanuel R.
Job Details: 06/23/2022
Cs water dispensing slowly - side by side refrigerator--still not working--not making ice. I found the icemaker to be making small ice and inlet water valve is restricted slow water flow. Replaced the inlet water valve and restored water pressure. Icemaker should be getting sufficient water now as well. Collected for labor.
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS01
Near Washington, DC 20008
Shawn D.
Job Details: 06/23/2022
installed thermister put panel back on to find left side is not sealing the cap like is hitting the cover stopping it from sealing all the way so adjusted freon lines and i believe i got it sealing alot better now. infomred cx if this ice comes back it could be from the two panels here. i then replaced ui then hv control plugged unit in and ui came on then compressor condenser fan and started cooling in the fridge. collected for labor
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Wilmington, DE 19803
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit giving an f47 error code and f61. Tested inspected and verfied complaint. Found the module to be defective. Ordering both modules and the UI harness just incase. Cannot rescheudle at this time.; ordrng 1 W10409868 (harns-wire) and 1 W10857233 (module) and 1 W10885135 (module)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Portsmouth, VA 23701
Anthony D.
Job Details: 06/23/2022
"cx complaint unit not heating checked unit found connector at thermostat unseated, reseated connection tested unit working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Mercersburg, PA 17236
Andrew S.
Job Details: 06/23/2022
Per previous diag I was able to access and replace the the start/run device. I then tested the unit and found that it is functioning as intended and started developing a frost pattern. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/23/2022
cx complaint she came down one morning after cooking the night before and found cooktop cracked. inspected unit and did not find any sign of something being dropped on glass. it was all just cracked.replaced cooktop with pre id part and unit is now good to go.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taneytown, MD 21787
Brian R.
Job Details: 06/23/2022
replaced parts ordered and tested unit. we watched almost a entire quick wash cycle run. unit ran as it should. asvised cx to try a few cycles and see how unit does and call back if needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/23/2022
"customer stated that the unit wasnt making ice and the unit made a funny noice.. verified issues and fnd the ff icemaker not making ice, making strange noises and the im is moving past home.. i replaced the im, and the im works, but it would not fill with water.. fnd units valve jamming when calling for water... need part...; ordrng 1 w11535162 (dual valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near New Market, MD 21774
Brian R.
Job Details: 06/23/2022
replaced heated and tested unit. unit checks and no leaks seen. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Vienna, VA 22180
Emmanuel R.
Job Details: 06/23/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778, replaced heater, tested for leaks, unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the control not sending power to the UI. Replaced the control from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HT6
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/23/2022
"Replaced control as per previous diagnosis. Tested and not heating but i did hear a sound that sounded like the thin metal pieces in the magnetron. Previous 2 visits i tested magnetron and it passed both times. Replaced magnetron, tested and unit ius now working. Magnetron was passing resistance test but was not working. Unit is now working propelry. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit not starting. tested inspected and verifed complaint. Found the unit not getting 240VAC. Cx needs to contact an electrician. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/23/2022
Replaced the cycling thermostat as per previous diagnosis. Additional complaint on sound. I did not find the source of the sound but opening back of unit and closing it back up seems to have eliminated the sound. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Camden, DE 19934
Andrew W.
Job Details: 06/23/2022
"Cx complaint is ice maker has ice build up, visibly defective door gasket on left pantry drawer, and ice/frost in freezer. inspected and verified complaint. found that unit was not level, leaning forward about 1/2 in. ensured unit was level to correct the water dripping from the ice maker and building up on the ice bin. inspected pantry door and gasket/door is defective and not sealing properly. freezer door/gasket is also visibly defective allowing frost build up on food only on the top shelf of the freezer. frozen water droplets on the top shelf in freezer and on the top of cabinet in freezer confirm warm air entering the unit from improper seal. ordering left pantry and fc door. cannot reschedule due to OS part. informed cx to call office when part arrives and to inspect for damages.; ordrng 1 W10815701 (dor-fip ss) and 1 W10815669 (dor-fip ss) and 1 W10832386 (gasket-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/23/2022
"CX complaint: dripping from water dispenser. Tested and verified complaint. The water supply is coming in through a braided stainless line. To install the regulator properly, Water valve is in the wall behind unit. i will need water tube W10267701RP per MR and marking regulator for return visit. . Cannot reschedule due to BO part.; ordrng 1 W10267701RP (tube-water)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Smyrna, DE 19977
Andrew W.
Job Details: 06/23/2022
"Cx complaint is unit making loud noise. per prior techs diagnosis, replaced transformer, magnetron, capacitor, and diode. tested unit with cup of water and water was not warm/hot. believed the bad components that were replaced could have caused the control board to fail. checked control and noticed a component with one of its 3 connections visibly broken/defective. the bottom light was also not working. Called sr tech and shared findings. Ordering control, mag thermostat, and interlocks just in case for return visit. cannot reschedule due to OOS part.; ordrng 1 W11224803 (mag thermostat) and 1 W10138793 (fuse) and 1 W11551558 (upper interlock) and 1 W11551761 (lower interlock) and 1 W11342846 (control)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Stafford, VA 22556
Tanner B.
Job Details: 06/23/2022
Installed new blower wheel and tested unit. unit is operating normally . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Bear, DE 19701
Alexander W.
Job Details: 06/23/2022
CX stated unit not cooling inspected tested and verified cx complaint installed parts per previous diag tested unit. unit now operating as desgined job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Virginia Beach, VA 23462
Branden R.
Job Details: 06/23/2022
"cx complaint unit stopped making ice , checked unit found all major componets running as designed , found ice maker does not have proper vac going to it , found 3 broken wires at bottom of door not allowing vac to ice maker unit will need a new door for repair . also ordering fitting just in case . advised cx door will be shipped to address and to take a look at the door to make sure no damages to part and call office for door to be installed . cx agreed .; ordrng 1 LW10755650 (door) and 1 wp4373559 (fitting)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 06/23/2022
CX complaint FRIGE not cooling & no ice. Replaced RC evap & install coupler. Checked for leaks & ran vac. Filled with 4.50OZ R134. RC has good frost pattern forming. Condenser fan very slow test 58 & icebox fan not working test 59. Called techline SR 7733899146 > JJ; ordrng 1 W11407678 (icebox fan 19) and 1 W11024494 (fan condenser 27) and 1 W11533213 (Control + dispenser UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit found freezer over frozen removed ice and replaced fan and harness tested for proper use unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVQ04
Near Fairfax, VA 22030
Jason A.
Job Details: 06/23/2022
CX complaint FRIGE frost & ice buildup in FC. Cleared ice & wiped off old lube from FC door slides. Applied lube. Heat gasket to remove flat spots. Checked for airgaps with a strong light inside FC. Door closes & gasket has good seal. Prog Code 12 > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ocean City, MD 21842
Frederick R.
Job Details: 06/23/2022
CX complaint is unit runs non stop. Inspected unit and verified complaint. Doesnt matter what temp setting you have it on the compressor will not shut off. Temps are 2 in FC and 37 in RC. No ice build up on evap. Ordering control and returning with pre-id thermistor. Cannot reschedule due to FBO part needed for repair. Verified POP as 3/16/22 but wasnt delivered until may off 22; ordrng 1 W11594670 (control box)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/23/2022
cx complaint no operation ohmed motor windings at control red to brown wire was jumping between 9.6 to 10.3 ohms black to brown red open as did black to red looked under unit to ohm a motor found oil covering entir drive system and thermal event at motor connectors and water dripping from stator screw need entire drive system and lower harness for repair quoted cx, cx paid service call fee and unsure if repair or replace at this time balance remaining of $1237.41
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Carl R.
Job Details: 06/23/2022
"Sr#7733884487. Returned to cx home to install ACU, after clearing code, f7e1 is still present. Talked with tech line and performed some tests on the unit. Found speed sensor not detecting ring on gear case, possible broken wire. Ordering actuator and lower harness. ; ordrng 1 W11590868 (Lower harness) and 1 W11481722 (Actuator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Fred G.
Job Details: 06/23/2022
"i was able to access unit and replace the main control, and the dispenser control board as per previous tech. tested unit and unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model MEDE900VJ1
Near Vienna, VA 22180
Emmanuel R.
Job Details: 06/23/2022
"Cs unit isnt heating and not drying clothes, confirmed complaint, No continuity thru the element. Replaced the element and the tco kit for safe measures ,older unit. Tested unit , Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clifton, VA 20124
Jason A.
Job Details: 06/23/2022
CX complaint DW display flashing & wont run cycles. Verified complaint. Console is delaminating. See SDpics. Parts OOS > JJ; ordrng 1 W11460962 (Housing) and 1 W11462458 (Main Control) and 1 W11460908 (Console)
We serviced a
JENN-AIR OVEN
Model JJW3430IL01
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 06/23/2022
Confirmed cx complaint UI intermittently non responsive. Ordering UI.; ordrng 1 W11449346 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Davidsonville, MD 21035
Alexander D.
Job Details: 06/23/2022
replaced all 4 lower rack wheels. tested unit. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falls Church, VA 22042
Christian C.
Job Details: 06/23/2022
"Cx complaint unit makes a loud sound while not in use. Inspected unit found F0E2 oversuds detected, and F9E1 long drain. Unit continues to drain even when not being used. Found inlet valve leaking water even though unit has not been used at all.; ordrng 1 W11399433 (control) and 1 W11038689 (water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/23/2022
Cx complaint of unit not agitating. Did confirm and found the unit capacitor connector loose. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW1
Near Reston, VA 20191
Christian C.
Job Details: 06/23/2022
Installed control and unit still does not heat. Ran unit through diag and getting 0VAC from L1. Tested P9-2 to heater relays and both showing open. TCO is open. Installed TCO. Tested unit. Unit now heats.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/23/2022
"installed parts ande verified operation, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/23/2022
"parts were not sent out from 1st service/part order.. the unit had a heating issue, but would blow the breaker.. the customer still feels there may be a temp issue.. need parts from 1st service...; ordrng 2 W10859573 (sensor)s and 1 w11025600 (control)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/23/2022
i found lose condection at sensor and wasnt doiomng sensor dry adjusted this and also the seal on the door leaking hot air adjusted harness andseal and now finishrs the repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hopewell, VA 23860
John P.
Job Details: 06/23/2022
Found wire not fully seated on high limit stat and control disabled heater reset control seated wire tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details: 06/23/2022
panle was out of place and bowed . i reinstalled panel now it flush and sits good checksok
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Richmond, VA 23238
Joseph D.
Job Details: 06/23/2022
"unit with failed pulley, replaced and unit no longer squeeling."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Richmond, VA 23223
Chris B.
Job Details: 06/23/2022
replaced sump collec ted 110 labor cc
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Richmond, VA 23222
Chris B.
Job Details: 06/23/2022
cx complaint unit leaks inspected unit confirmed cx complaint found leak coming from sump replaced sump tested unit inspected for leaks working as desighned
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/23/2022
cx complaint unit not lighting in microwave. inspected unit and found holder bad. installed new holder and lamp and unit is now good to go. job complered