Service History 1019 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Stephenson, VA 22656

Danny R.

Job Details: 07/11/2022

installed parts cghecksok; ordrng 1 W11600322 (front door panel)

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/11/2022

cx said unit is flashing the F47 code and nothing works on uniut. she said they turned breaker off a bit and tried to reset and nothing. tried to turn each burner on and unit just beeps and keeps flashing code. checked power at box under cab and unit and had 120 n 120 and 240 across and all plugs and wires tight. she said this is like the 2nd or 3rd time unit has done this. called tech line and spoke to Austin and SR# 7734072049 went over pointers and all checks for venting and air flow as well. all power points checks and everything installed correct. advised could be a heat issue and advised and undated module as well to replace. units documents and parts listed and cx as well will be calling back for this issue and to get unit switched out. parts and labor covered and cx will pay 120.; ordrng 1 W10607546 (Module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Dendron, VA 23839

Anthony D.

Job Details: 07/11/2022

cx complaint unit needs correct leveling feet to be able to put grill on called TS was advised to call techline called techline spoke to bruce was advised to have cx contact customer service.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near New Windsor, MD 21776

Brian R.

Job Details: 07/11/2022

came out and replaced drum. cleaned and cleared all lint and sprayed down rollers. tested unit when back together and unit checks. job complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Baltimore, MD 21216

Keith H.

Job Details: 07/11/2022

cx complaint is unit not spining inspected unit and found the belt had slipped off i reinstalled belt put into diagsotics no errors ran test and calibrated unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Claymont, DE 19703

Taylor F.

Job Details: 07/11/2022

Cx complaint is unit freezing stuff in the RC. Tested inspected and verifed complaint. Found food to be frozen on the top two shelves. Called WPTL and he suggested it was an airflow issue due to food blocking the back of the shelves. Damper is working correctly as well the fan. Thermistor read 4.9k at 50 degrees. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Chesapeake, VA 23320

Branden R.

Job Details: 07/11/2022

"cx complaint ice clumping, forming shapes of bin and clogging shute. plastic piece that controls ice level . . . checked unit and found ice bin with chunks of ice in bin not allowing auger to spin . disassembled and tested ice maker vavle and everything tested good , compressor running at 1.0 amps and had perfect frost pattern . steamed ice bin out , advised cx that she should dump ice bin out once a month sense its just her in her home , sense its just her when unit is in defrost it get just enough moisture to refreeze togeather . cx states she does not use much ice . advised cx to empty bin once a month so ice doesnt freeze togeather . unit is running as designed. service call PAID IN FULL"

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/11/2022

"Cx complaint, no WiFi operation with the app, unable to verify functions during factory diagnostic test. Ordering module to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11234290 (Wi Fi Module Control)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Baltimore, MD 21201

Shane M.

Job Details: 07/11/2022

"cx complaint the unit isnt washing proper. found error code F7E4. got underneath unit, found spilt slider. replaced slider. calibrated unit. unit also isnt leveled proper. advised to level unit off proper beforre using.; used 1 W10734521 (slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Winterville, NC 28590

Ronnie B.

Job Details: 07/11/2022

cx complaint of unit is leaking water into rc from fc. checked unit and found drain frozen over causing water to go into rc when in defrost. removed all ice from evap compartment and cleared drain. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Essex, MD 21221

Shane M.

Job Details: 07/11/2022

replaced parts. failed in calibration. F7E1 displaying. tried calling techline but techline was closed???? cx heard the message. anyways ordering everything related.; ordrng 1 w11411581 (control) and 1 W11376227 (lower harness) and 1 W11108620 (upper harness) and 1 W11384790 (relay) and 1 W11227944 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS00

Near Baltimore, MD 21212

Shane M.

Job Details: 07/11/2022

"found a broken RC drainpan. job cannnot be completed without proper parts. cx also wanted the carbon air filter. parts were left with cx, ordering drainpan & airfilter. cx paid in full by card.; ordrng 1 W10311524 (air filter) and 1 W11457241 (drippan)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Laurel, MD 20708

Eric W.

Job Details: 07/11/2022

installed new control i could not test no power or water in shop

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Ashland, VA 23005

Thomas B.

Job Details: 07/11/2022

Cx complaint unit is not working properly inspected unit found stuck in a drain checked for blockage none detected checked pressure hose no blockage tried resetting unit will not go into diagnostics just straight to draining. Ordering control and pressure sensor for issue qouted 506.52 cx paid 396.52 by CC will owe 110.00 on return viait; ordrng 1 W11574592 (Control) and 1 W11044866 (switch-wl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Waterford, VA 20197

Ezra M.

Job Details: 07/11/2022

"not cooling, unit unplugged upon arrival. compressor and fans running, then all stop. checked for leaks, found dye, but pressure and soap water produced no bubbles. attached hoses and restarted unit, running, but only getting frost pattern on top rows of evap. called techline, spoke with Austin. stated unit seems to be leaking in cabinet, and is unrepairable. no extended warranties in entitlements."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Richmond, VA 23294

Jerod R.

Job Details: 07/11/2022

"tested unit found unit had bent motor shaft and now deformed blower , ordered needed parts to fix; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL DRYER

Model n/a

Near Olney, MD 20832

Ricardo S.

Job Details: 07/11/2022

THE CLIENT DOES NOT WANT THE SERVICE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Woodbridge, VA 22193

Demonte S.

Job Details: 07/11/2022

Arrived at the cx house. Was going over pricing with the cx. Cx stopped me and said they have an Extended Warranty. Advised that the paperwork I have has no Extended Warranty on this unit. Advised that the cx calls Extended Warranty company to redo the paperwork. ( Please see Sd Pictures if any questions. Took a picture of the Model / Serial number for proof I showed up at the right location.)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/11/2022

the client informs me that they have an extended warrantyWRONG INFO

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/11/2022

"unit is in warranty per sb web p.o.p saved to quik pics, techline provided file #7734071914. cx complaint unit not dispensing ice or water throuigh the door and nothing on dispenser u.i. is responding, called techline to document and was given a file #. vested through diagnostics to verify in tests 96-97 dispenser and ice maker fill functions are working and tests 73-75 tah all three door switches are recognized and functioning. test 85 set mullion heater to 100% to address humidity on mullion. techline agrred dispenser u.i. needs to be replaced and also recoomended replacing main control board. ordering parts.; ordrng 1 W11574770 (hv board) and 1 W11574766 (dispenser u.i.)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 07/11/2022

"The client complains about a noise in the washing machine, she tells me that she heard the noise in November of last year and since then she has not used the machine... i ran a diagnostic test mode, NO ERROR CODES, unit working fine..."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/11/2022

"after several corrections of install to get unit out, found waterline kinked behind unit, cleared frozen fill tube and tested water supply with unit out, working fine,once fully install line kinks, installed wood to push out 1' to prevent kink, reinstalled unit out slightly, cx to have cosmetic issues and plumbing issues corrected, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Smithfield, VA 23430

Anthony D.

Job Details: 07/11/2022

cx complaing pooping noise checked unit comfirmed noise called TS was advised of service pointer W11610345 followed steps in service pointer tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Tappahannock, VA 22560

Gill G.

Job Details: 07/11/2022

replaced front right burner and wire harness. tested. unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lancaster, PA 17603

Justin L.

Job Details: 07/11/2022

Cx complaint unit has hot sides. Was able to access unit and as explained to the cx last time due to the unit having a skin condensor the side will intermittantly get warm along with unit in a non temperature controlled garage. Unit is cooling. Contacted techline and spoke to Austin. Cx is unsatisfied with the answers and will reach out to customer service. Explained to cx if they call back for same issue they will be charged for a service call. Unit operating as designed no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Culpeper, VA 22701

Eric F.

Job Details: 07/11/2022

"Confirmed cx complaint unit not advancing cycles. Found unit stuck in drain mode. Manually power cycled unit by holding 'start/pause' button. Tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Etlan, VA 22719

Eric F.

Job Details: 07/11/2022

"Confirmed cx complaint unit not defrosting properly. Found evap thermistor reading out of range, unit not going into defrost mode. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Newark, DE 19713

Taylor F.

Job Details: 07/11/2022

Cx complaint is ice bin defective. Tested inspected and verifed complaint. Found the ice bin to have a crack in it. Unit is only 10 days old. Ordering ice bin. Rescheduled for 7/22/22.; ordrng 1 W10850492 (container)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Stephenson, VA 22656

Danny R.

Job Details: 07/11/2022

i found no leaks unit tested ok and cx says she hasnt smelled eggs in weeks unit checksok

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sandy Hook, VA 23153

Jerod R.

Job Details: 07/11/2022

tested unit found unit has faulty vent assm. ordered needed parts to fix; ordrng 1 W11545290 (cover) and 1 W11545539 (gasket) and 1 W11416460 (vent)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA 23502

Justin W.

Job Details: 07/11/2022

cx complaint unit not working. checked unit to find unit stuck in drain mode. successfully removed unit from drain mode and verified no error codes stored. checked to find supply water pressure on hot low. cold water house valve leaking when turned on. calibrated and tested unit working as designed. cx to get maintenance to address other issue with supply valves.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, CA 94560

Taylor F.

Job Details: 07/11/2022

"Cx complaint is unit making a scraping noise. Tested inspected and verifed complaint. Found the stud that the support rolls on to be loose, causing the drum to sag down and rub the bulkhead. Tightened nut on stud and unit is now working as designed. Job is complete."

We serviced a

MAYTAG DRYER

Model MED5630HC

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/11/2022

"upon arrival dispatched for dryer, probelem is with washer leaking from dispenser, apparently unit was diagnosed weeks ago, and cx is waiting on parts."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Mount Wolf, PA 17347

Drew B.

Job Details: 07/11/2022

cx complaintt hat unit is making noise when the drain is attwmpting to run and cx states not draining water out very well.. i foudn the the pump propeller was anot sested all the way making for improper drainage and noise when running. i was able to push propellar back on secriely and tested full functions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Winchester, VA 22603

Danny R.

Job Details: 07/11/2022

"unti had loose harness on sensor , adjusted it checksok if called back order WPW10384183 sensor ."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bear, DE 19701

Taylor F.

Job Details: 07/11/2022

"Cx complaint is unit goes into spin as soon as you power it on. tested inspected and verifed complaint. Found the main control to be defective. Was able to go into diagnostic mode but it did not stop the unit from spinning. Was also able to start a diagnostic cycle and it did not stop the spinning. Ordering control, cannot reschedule due to SO part.; ordrng 1 W11556725 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chocowinity, NC 27817

Ronnie B.

Job Details: 07/11/2022

"cx complaint of unit not making ice. Cx assumed was moisture issues as last visit. Checked unit and verified ice door is closing properly as no frost is built up under ice bin. Ice bin is almost empty. No water in ice maker mold. Ice maker error code e-5 present. Ran ice maker fill and ice maker did fill. Operated fans, evap and ice box fan are both not working at all. Rc compartment temp varies from 52 to 45 throughout. Unit needs both fans, ice maker and control.; ordrng 1 W11579560 (ice maker) and 1 W11578030 (evap fan) and 1 W10846539 (ice box fan) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Greenville, NC 27834

Ronnie B.

Job Details: 07/11/2022

cx complaint of ice maker not working and leaking all over insdie. checked unit and found ice maker tray had separated from ice maker assy and fell into bin. ice maker was still functioning and when called for water it went everywhere due to no ice maker tray to catch water. This locked up and damaged dispenser parts. Ordering parts needed for repair.; ordrng 1 W10873791 (icemaker) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10293212 (chute) and 1 W11423781 (ice door)

We serviced a

MAYTAG FREEZER

Model MZF34X16DW08

Near Earleville, MD 21919

Alexander W.

Job Details: 07/11/2022

"Cx stated unit is having frost build up inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4207JZ00

Near Middletown, DE 19709

Frederick R.

Job Details: 07/11/2022

CX complaint is MW fan not working properly. Inspected/tested and verified complaint. Replaced capacitor and blower fan per prior diagnosis. Hooked unit into wall before reinstalling and verified that the new fan worked in all three speeds. Reinstalled unit and it is now working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Laurel, MD 20707

Eric W.

Job Details: 07/11/2022

cx complant of unit still not making ice inspected unit found ice still in icemaker from last tec installed new icemaker unit cycles and fills

We serviced a

WHIRLPOOL DRYER

Model MDG7600AWW

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/11/2022

"Replaced rollers and idler pulley. Blower wheel not needed, it was just loose. Unit tested ok. Please refund $80.70"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/11/2022

the client informs me that they have an extended warrantyWRONG INFO

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, VA 23838

John P.

Job Details: 07/11/2022

"CX complaint upper rack not staying in place checked unit found upper adjuster had separated replaced adjuster testing working as designed; ordrng 1 W10712395 (Adjuster), used 1 W10712395 (Adjuster) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KMHC319ESS4

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 07/11/2022

Per previous diag I was able to access and repalce the interlock switches. I then tested the unit and found that the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Rehoboth Beach, DE 19971

Andrew W.

Job Details: 07/11/2022

Cx complaint is no lights or response from UI. had 2nd tech help with stacked unit and verified power at outlet was correct. checked terminal block and it was wired correctly. removed back panel and tracked wire harness to verify no breaks in the wire. proper voltage was coming into the control but not out into the UI. replaced control and now have proper voltage going to UI but still not responding. Also replaced UI and tested and UI is now working. tested unit and unit is working as designed. job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Deal Island Historic District, MD 21821

Jonathon C.

Job Details: 07/11/2022

"cx complaint, oil from bottom of washer. inspected unit, verified complaint. replaced gearcase and splutch from pre id. tsted unit, unit working as designed. the belt was completely saturated with oil, did my best to clean it but its already worn out from slipping. ordering motor and belt to prevent issues with a slipping belt in the future. unable to resched due to location.; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Milford, DE 19963

Andrew W.

Job Details: 07/11/2022

Cx complaint was originally for leaking by pantry doors. prior tech ordered an rc evap motor. upon arrival tested unit and found the rc evap operating as designed (also verified by prior tech). cx stated the ice maker showed water droplets running down the inner door. checked and found blue shipping tape over the ice maker sensor that was allowing the ice to continue to harvest when it was not needing to. causing and overfill in the ice bin which the cx stated she had to turn off the ice maker. corrected the ice maker and unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Chesapeake, VA 23324

Branden R.

Job Details: 07/11/2022

"cx complaint , water leaking when dispencing water , checked and found unit will need fitting for repair , also door is not sealing properly because of damage to door . ordering fitting for leak and we are still waiting on door for repair to be final .; ordrng 1 wp4373559 (fitting)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAM01

Near Silver Spring, MD 20906

Israel R.

Job Details: 07/11/2022

"Customer complaint unti is not cooling and ligjhts are not working. THe unit was packed. No air flow. Freezer is still 10 degrees refrigerator is 46. The customer nneds to clear the iunit more to helpo it cool better. The light was out getting 120. Replace light and collected in full.; ordrng 1 WPW10515057 (light 68.15), used 1 WPW10515057 (light) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Edenton, NC 27932

Austin D.

Job Details: 07/11/2022

"cx complaint the unit is not cooling correctly and cx has lost a bunch of product. checked the unit and found that the thermistor was reading 10k ohhms while the freezer was satisfied at 0 degrees F. that is out of range. therefore, i went ahead and replaced the thermistor. tested defrost. heater came on and thawed the coil. then turned cooling back on once coil was cleared. tested the compressor by taking an amp draw on the unit. amping at 1.2 amps. unit is running as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 07/11/2022

ELW PROGRAM 2 YR WARRANTY PULTECx complaint about seal not working properly inspected and found that seal has a tear along causing air to escape not caused by CX replaced from preid and working

We serviced a

WHIRLPOOL OVEN

Model WEE745H0LZ1

Near Red Lion, PA 17356

Marc M.

Job Details: 07/11/2022

cx complaint multiple keys on overlay non responsive. inspected unit but could not enter diagnostic entry as one of the failed/shorted keys is the 'cancel' button needed to access diagnostic procedure. unit will need multiple components to address all possible issues on return.; ordrng 1 W11564643 (active overlay) and 1 W11564644 (maxwell control) and 1 W11122852 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/11/2022

slow water when dispensed removed the filter house replaced same issuse ordering water valve; ordrng 1 W11567408 (water valve) and 1 W11567335 (inlet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Woodbine, MD 21797

Justin S.

Job Details: 07/11/2022

"cx showed me they have a lot of lights out in the unit. replaced the modules that no longer illuminate and now all the modules are illuminating. the unit is now good; ordrng 2 w10695459 (module)s, used 2 w10695459 (module) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23224

Chris B.

Job Details: 07/11/2022

replaced thermistat could not test unit due to not accecable to hook up

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bowie, MD 20715

Kevin P.

Job Details: 07/11/2022

"installed and tested heater element per service pointer, original element was in perfect working order no defects or leaks. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Springfield, VA 22153

Richard B.

Job Details: 07/11/2022

"CX complant. Noisy washer . Prior diagnosis found unit needs gearcase, Installed gearcase and ran a factory calibration cycle, Ran a regular cycle to conferm . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, DC 20008

Samuel R.

Job Details: 07/11/2022

replaced heater per service pointer.unit is working

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Middletown, DE 19709

Frederick R.

Job Details: 07/11/2022

CX complaint is oven dont work in convection. Inspected/tested and verified complaint. Both bake and broil work properly. Ran diagnostics and got an F1E1 error code. In test mode the van runs for three secs and shuts off then repeats a few times before it doesnt work at all. Ordering convection fan motor and control. Cannot reschedule at this time due to part availability. FR on return only; ordrng 1 W11043837 (fan-convct) and 1 W11088878 (control)

We serviced a

WHIRLPOOL WINE CELLAR

Model KUWO24LSBX01

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/11/2022

"verified cx complaint of unit not cooling. found unit at room temp. verified 119 vac to unit. condensor fan and compressor are running. compressor discharge line not getting hot. compressor is drawing .59 amps. called sealed system tech, advised that unit needs sealed system repairn and evap is not serviceable. called office and confirmed that evap is not serviceable and compressor is not available. informed cx and collected for service call."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 07/11/2022

Helped AT

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/11/2022

verified cx complaint of unit not heating. found failed tco. replaced tco. tested. unit is working as designed. old part is in bin for return.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Lorton, VA 22079

Robert W.

Job Details: 07/11/2022

Cx Complaint is the unit isnt making ice. Inspected unti and found the IM has no error codes Cycled im and in failed to harvest pulled panel and tested power to IM and IM is getting 120V just not cycling. Ordering IM; ordrng 1 W11579560 (IM)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 07/11/2022

"replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/11/2022

"cx complaint of unit not working,checkedu nit to finid no error codes at this time,checked unit to fidn that the harness on the drain pump not fully seated reseated harness tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20037

Shawn D.

Job Details: 07/11/2022

unit 402 arrived at building inspected unit has f24 ondisplay and non stop draining unit looks to be out of warrenty and tenant in room said building ownes the washer so went back downstairs she said maintance guy is in 704 to go talk to him went there ansd hes not there went back downstairs we called maintance and he said hes not sure where his superviser put the recipt. infomred him he has to pay or to call whirlpool for recpit or help.; ordrng 1 W11574592 (control) and 1 2techjob (2 tech job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB04

Near Virginia Beach, VA 23462

Carl A.

Job Details: 07/11/2022

"cx complaint food freezing in frig,took temp readings in ffc 37 and in ff 1,pulled evap cover to find that the cap tub and suction tub find ice ball forming, also no frost pattern in evap ordering parts needed for repairs; ordrng 1 W11562258 ( Assembly, Evaporator) and 2 W11504419 ( (8/7 Nr Al 00) (suction Line To Evaporator))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (high Side To Condenser))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11580057 ( COMPRESSOR) and 1 W11504415 (COUPLER) and 2 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side T)s"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW2

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 07/11/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f2e1 stuck key, calibrated and tested, no faults after test cycle, unit is just super loud. checked gearcase come to find oil leaking from bearing spraying along the inside of cabinet, quoted cx,, cx unsure for repair atm, advised ticket is open for 30 days, cx paid $120 service call."

We serviced a

JENN-AIR RANGE

Model JGRP536HL01

Near Arlington, VA 22203

David J.

Job Details: 07/11/2022

CX has to run errands and will not be home asked if we Could call her husband whos on the ticket and reschedule for another day.; O-emld tckt

We serviced a

MAYTAG WASHER

Model WTW7120HW0

Near Manassas, VA 20109

Daniel J.

Job Details: 07/11/2022

complaint on the fourth leak from washer checked for signs of water leaks at all hose connection none present ran normal let unit fill no leaks ran quick wash through entire cycle no leaks found drain hose holder zipped tied to water line but not drain hose zipped hose into holder

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Ashland, VA 23005

Thomas B.

Job Details: 07/11/2022

Duplicate ticket

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM01

Near Annapolis, MD 21409

Mitchell H.

Job Details: 07/11/2022

cx complaint no cool. since last visit it has been cooling well. reclaimned r134 and pressurized system with nitrogen. sprayed soapy water all over all copper/aluminium pieces and no bubbles. let nitrogen sit for 20 mins and came out of the pressured system about 4 psi. unit does have a leak its very small. tried to call techline but they are closed today. will need shop job for this to call and document. filled unit back up so cx could use it till replaced; saved tckt

We serviced a

JENNAIR OVEN

Model JJW2730WS00

Near Arlington, VA 22207

Emmanuel R.

Job Details: 07/11/2022

Cs when shen she tries to preheat oven it throws f8e0 blower fan underspeed. I pulled unit out the wall and turned oven on. I found the upper oven cooling fan is barely moving compared to the lower cooling fan. Upper cooling fan is not working properly. Replaced upper cooling fan and tested again. Upper cooling fan is now working propery. Unit no longer throw f8e0 code and it preheats now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sterling, VA 20166

Carl R.

Job Details: 07/11/2022

Humming Noise - Side by Side Refrigerator. Talked with cx and they had video of the sound. I heard the sound that the cx is talking about. I adjusted the feet. And the noise came back. Unit needs isolation pads.2tech 2tech 2tech; ordrng 7 W11553819 (Isolation pads)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, VA 23220

Chris B.

Job Details: 07/11/2022

replaced tracks shroud and grill thawed ice block unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Grifton, NC 28530

Ronnie B.

Job Details: 07/11/2022

"cx complaint of unit not working. checked unit and found the fllowing codes f7-e4, f8- e1. Checked under unit found transmission leaking oil. Suspension weak, Valves not opening and clutch slipping and covered in oil. Washplate not wanting to separate from basket. Unit needs rebuild down low and control just in case; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase) and 1 W11419171 (control) and 1 W11165546 (valve) and 1 W10902814 (washplate) and 1 W11568984 (lower harness) and 1 W11400156 (suspension)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Henrico, VA 23231

Chris B.

Job Details: 07/11/2022

replaced ui and control set unit up to wifi tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 07/11/2022

Cc the unit ui not working / loose handle.. the units ui connection loose and causing no lights. reconnected and tested. tightened handle . job complete

We serviced a

AMANA REFRIGERATOR

Model ARB1917CW

Near Arlington, VA 22207

Emmanuel R.

Job Details: 07/11/2022

"Cs unit is not cooling in the FC , confirmed complaint, found the unit has a refrigerant leak at solder joint on the capalary tube on the evap. Found ice build up on the top right hand corner . Quoted customer but the evap part#12002051 is special order and the unit is 20yrs old. Denied repairs. collected for svc call $120"

We serviced a

JENN-AIR OVEN

Model JMW2327WS01

Near Annapolis, MD 21403

Mitchell H.

Job Details: 07/11/2022

cx complaint unit not working and just showing f8e0.. inspected unit and confirmed. fan not coming on in diag either. replaced fan with pre is part and tested. unit now good to go. job completed. cx paid in full

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/11/2022

"Replaced gearcase,actuator ,splutch and belt, tested and calibrated unit. Unit is now working as designed."

We serviced a

WHIRLPOOL RANGE

Model WOD77EC0HS02

Near Port Tobacco, MD 20677

Robert A.

Job Details: 07/11/2022

"Cx complaint that the unit's lower light is not turning off. I inspected the unit to confirm the complaint. I found multiple f6e0 f6e4 error codes stored. I tested component activations, the upper light works fine but the lower light is stuck on regardless of the setting. All other components are working fine at the moment. The unit will need new control boards and UI console. I'm ordering the parts for the return visit.; ordrng 1 W11428578 (UI console (stainless)) and 1 W11261165 (control) and 1 W11261164 (control w/o power)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23221

Joseph D.

Job Details: 07/11/2022

"cx complaint that unit is intermittently leaking. confirmed complaint. no damage noted however, due to placement of wiring guide/tech manual in rear of unit, it was absorbing water and dripping on the floor. I removed the paper and unit is draining properly. no cracks noted on condensor pan."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW6

Near Upperco, MD 21155

Brian R.

Job Details: 07/11/2022

cx complaint is with unit and making a zapping sound and thinks something is burning or something. tested unit first with wet towel for a few sec. towel came out cold still and sound and slight small is coming from mag. unit has proper power. ran unit a few more times and mag is dead and trans gets warm to the touch after. called safety to report unit and work thats needed. waited on hold 35 min and call was dissconected. documented job and will order parts to fix high side issues with running and heating. units in warrenty as well. will order parts needed and office to schedule.; ordrng 1 W10269232 (Thermostat) and 1 W10850446 (Capacitor) and 1 W11256462 (Voltage Diode) and 1 W10836753 (Transformer) and 1 W11493410 (Magnetron)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/11/2022

"replaced tub ring, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/11/2022

cx complaint is left pantry drawer was stuck and off track and wouldnt come out and front cover of drawer cracked. was able to fix drawer and front cover to left drawer needs replaced. cx has coverage through Lowes and adsvised he needs to call them to get us proper ticket and we can come back with part. cx calling and will call us back as well. ordered part so we know whats needed.; ordrng 1 WPW10688114 (Drawer Panel)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Triangle, VA 22172

Robert W.

Job Details: 07/11/2022

"Cx Complaint is the unit is skipping and not finishing cycle. Inspected unit and found no error codes unit is running like normal, Called techline and techline said to use less detergent when running towels and run unit on bulky"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJB00

Near Washington, DC 20008

Dustin F.

Job Details: 07/11/2022

"Cx complaint: not cooling inspected unit, found evap completely frozen. cx short on time.so getting cx to manually defrost so we can access unit. rescheduling for 18th.; schdld next appmnt for 7/18 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Rockville, MD 20853

Julian H.

Job Details: 07/11/2022

GOT HERE checked doors an new doors have a 2 1/4' water lines unit has 5/16' and 1/4' water lines need an adapter to be able to install new door to unit; ordrng 1 WPW10271540 (fitting 1/4 to 5/16)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waynesboro, VA 22980

Kyle A.

Job Details: 07/11/2022

Cx complaint of unit not completing cycle. Did confirm and found unit had loose wire on the connector for the door lock. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KDRS483VSS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/11/2022

sparking after right front burner is on tested and repalced switched module module proiblem still in right foront ordering module; ordrng 1 wpw10475147 (spark nmodule)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 07/11/2022

"cx complaint drawers hard to open, checked unit, come to find shelves not seated properly, reseated shelves to proper position, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/11/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages at the compressor. Found compressor locked not starting, ordering parts to complete the repair, advised customer compressor is on factory backorder, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11370574 (Compressor kit) and 1 W11109499 (Filter drier) and 1 2count (2 count)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Woodbine, MD 21797

Justin S.

Job Details: 07/11/2022

replaced the inner and outer door and tested. the unit is now starting every time i test it or the cx tests it. the unit is heating good. the unit is now good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HW08

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/11/2022

"CX complaint, intermittent cooking cycle, open closed door on the display. Tested all circuits found failure within interlock switches. Advised customer parts on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23325

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replaced harness and control along with float switch , testged unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/11/2022

"CX complaint, water leaked onto the floor during the clean cycle, we're in factory diagnostic test error codes found f1e1 and F1 e2 both related to the control. Found water leaking from the tub seal, drain pump noisy when cycling. Ordering parts to complete to repair, advise customer control is on factory backorder, cx is contacting whirlpool and reference to the unit.; ordrng 1 W11449841 (Gear case) and 1 W11396717 (Drain pump) and 1 W11510463 (Control) and 1 2count (2 count)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/11/2022

"came out to replace parts on unit , disassembled and replaced all parts needed , calibrated unit and tested unit is running as designed ."

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Conway, SC 29526

Jason T.

Job Details: 07/11/2022

"CX complaint, ice maker is making too much ice, overfills the ice container. Tested all circuits, found intermittent contact within the ice maker on off switch. Replaced ice maker from truck stock, verified ice maker fill-harvest... working as designed.; ordrng 1 W10882923 (Icemaker), used 1 W10882923 (Icemaker) from stock"

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