Service History 1018 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near McLean, Virginia 22101

Jason A.

Job Details: 07/14/2022

CX complaint FRIDGE cooled for 20+ hrs then everything got warm. Arrived at address & unit seems to be on stdby. Lights & fans are running but temps are warm & no compressor. Plug unit in killawatt. Toggled in / out of showroom waited but compressor never start. Ran test 38 100% & RC evap good frost pattern. FC temps dropping to 54F. Test 40 & verified fan & evap & 3way operate Called parts to order W11533213 Called techline. TSPW11450890 CX doesnt want JJ to return. NO JJ TO THIS ADDRESS > JJ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ

Near Bowie, Maryland 20721

David J.

Job Details: 07/14/2022

"Rc temp set to 43 and temps are at 59 degrees FC temp set to -1 and temps are at 13 degrees Checked amp draw on both Red wires going to compressor and had a reading anywhere between .521 to .547 and everything in between. Cx complaint unit will randomly trip the break for no reason. Cx would then reset the breaker. It can be 5,10,15 minutes before it does it again. Ive now been here 30 minutes and it has not tripped. Spoke with MR and he stated it could be a breaker issue. Called Techline and explained the situation to them. Ran test cycle and found on test 6 for defrost and unit tripped. Switched outlet and ran test 6 again tripped again. Removed back panel and melted Ice away. Tested defrost heater ohms and had 33.8ohms. Pink to white 33ohms Pink to chasey and rising Brown to chasey and rising Unplugged defrost harness and attempted to run test 6 and breaker did not trip. Plugged harness back in ran test 6 and breaker popped. Ordering defrost heater and Evan harness for return visit will install when parts arrive ; ordrng 1 Wpw10495967 (Heater) and 1 W11551372 (Evan harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, Virginia 22580

Thomas B.

Job Details: 07/14/2022

Arrived at camping world they state thier computers are down and they are unable to set up unit at this time cx requested to reschedule office rescheduled for Monday; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HES

Near Bethesda, Maryland 20816

Dustin F.

Job Details: 07/14/2022

"CX complaint: fridge leaking in backInspected unit, dispensed water and found inlet valve leaking. visually confirmed leak then replaced valve, ran 8 large cups of water and confirmed no leaks. Unit operating as intended job complete. Charged CX $273.47 for PArts and Labor via Credit Card. CX wants the fridge to stay out while he tests it throught the day to make sure its not leaking, house has decent water pressure and he wants to adjust throught the day."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Midlothian, Virginia 23112

John P.

Job Details: 07/14/2022

Upon arrival advice CX 10-year warranty only applies to two parts CX assumed it was the entire machine CX declined service said they will be contacting their home warranty company

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, Virginia 22302

Eric W.

Job Details: 07/14/2022

nstalled damper cx will watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, Virginia 22302

Eric W.

Job Details: 07/14/2022

nstalled damper cx will watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/14/2022

"CX complaint: no ice. Tested and verified complaint. Water dispenser is working. When i harvested IM, it did not fill. Inlet tube is clear of ice. Replaced dual inlet valve. Tested and still no water. Reploaced IM thinking it wasnt sending the signal to fill but when i tested it is still not filling. Ordering control W11566851. Cannot reschedule due to SO part; ordrng 1 W11566851 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/14/2022

"Cx complaint, under shelf light not working properly, advised cx part on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11245713 (Glass shelf lighted)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near McLean, Virginia 22101

Christian C.

Job Details: 07/14/2022

Cx complaint door sometimes gets stuck to latch. Inspected unit found door intermittently sticks to latch. Installed latch kit. Tested door x10. No issues. Unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDB835DW04

Near Virginia Beach, Virginia 23455

Justin W.

Job Details: 07/14/2022

arrived to find no answer called cx using vonage app voicemail not set up. rang door bell once more cx came to door. was asked to go to backdoor. entered through back and replaced element in dryer. tested unit is working as designed

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX335HPS00

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 07/14/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 07/14/2022

Cx complaint unit banging around. Was able to access unit and verify model and serial. Found no error codes in diagnostic and tested suspension. Ran diagnostic and found unit to move around more than it should. Recalibrated then ran high speed spin and unit now operates as designed no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, Virginia 23120

John P.

Job Details: 07/14/2022

"Installed compressor vacuum charge tested working as designed; ordrng 2 W11506619 (Coupler)s, used 2 W11506619 (Coupler) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Centreville, Virginia 20120

Richard B.

Job Details: 07/14/2022

"CX complant. Washer leaking after repair. CX stated washer leaked after washing a load of blankets, Found units are stacked. Ordering a bellow and valve assemblys. Will need two techsto access valve assemblys and hoses, Inside . Found no evidence of leaking at drain pump area, Ordering valves and bellow, Two tech further work needed. RB; ordrng 1 W11314648 (bellow) and 1 W11316255 (valve) and 1 W11316256 (valve)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Trent Woods, North Carolina 28562

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit not drying clothing. checked unit and tested, found that the ouotlet thermistor is reading open. removed and replaced outlet thermistor, tested, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model FDGGGG

Near Chantilly, Virginia 20152

Carl R.

Job Details: 07/14/2022

"Arrived at cx home, no answer at the door. Called office called cx. Waited 10min. Needs to reschedule."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near Fredericksburg, Virginia 22408

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block ordering parts ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10245259 (block-term) and 1 WPW10281322 (connector)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Richmond, Virginia 23221

Chris B.

Job Details: 07/14/2022

replaced motor and cap tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW3

Near Baltimore, Maryland 21229

Milton J.

Job Details: 07/14/2022

Complaint unit not spinning. Installed new Shifter as ordered by previous tech. Calibrated. Auto tested and unit is now functioning properly. -MJrob

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, Virginia 23224

Chris B.

Job Details: 07/14/2022

cx complaint unti will heat inspected unit confirmed cx complaint found open tco replaced tco tested unit working as desigthned

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Richmond, Virginia 23236

Chris B.

Job Details: 07/14/2022

cx complaint unit will not start cycle inspected unit confirmed cx complaint found no power at light blue wire found belt and thermal fuse good found open therister ordering thermister and control; ordrng 1 W11526004 (control) and 1 WP8577274 (thermister)

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Salisbury, Maryland 21804

Frederick R.

Job Details: 07/14/2022

CX rescheduled for tomorrow 7/15. See sticky notesblower wheel(WPW10211915) being sent to JC tonight from OS; saved tckt

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 07/14/2022

Replaced parts and ran a timed dry cycle. The timer ran ok and unit worked as designed

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Great Mills, Maryland 20634

Robert A.

Job Details: 07/14/2022

Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found drain pump would hum but the water is not draining. I removed the drain pump and found nothing obstructing the drain pump. I replaced the drain pump and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JES1450DS1

Near Norfolk, Virginia 23509

Carl A.

Job Details: 07/14/2022

checked unit to find the bake element is open and will be need to complete job orderpart needed for repairs; ordrng 1 W10779716 (Bake Element)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ05

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 07/14/2022

cx complaint frost in the fc heated up the fc door gasket and leveled the doors unit checked good

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMHA9019HZ4

Near Martinsburg, West Virginia 25403

Danny R.

Job Details: 07/14/2022

door wasnt respounsive the hoile time will need door replaced checksok

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Bristow, Virginia 20136

Demonte S.

Job Details: 07/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch Open. Checked the Float Switch. Found Water is in the Tray. Checked the Heater Element. Heater has Silver Bushings. Heater Element is tight. Lower kick plate wasn't sitting properly. Fixed lower kick plate. Went over loading instructions with the cx about the lower rack. Cleared error codes. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL COMPACTOR

Model TU950QPXS2

Near Richmond, Virginia 23236

Chris B.

Job Details: 07/14/2022

cx complaint unit works sparaticly inspected unit confirmed cx complaint apon arrival door opens and closed very crooked alighned unit with cabinet tested unit working as desighned door was not engaing door switch unit working as desighned

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 07/14/2022

"tested unit found unit heater is losing signal from control, replaced control and tested unit is now fully functional"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the thermostat tested unit now functions normally qouted 432.02 for repair cx paid by CC

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Midlothian, Virginia 23114

John P.

Job Details: 07/14/2022

"CX complaint LEDs on top of unit and in the freezer flashing off and on checked unit found top back left LED in ice maker box assembly out replaced LED, leds now functioning as designed; ordrng 1 W11462342 (Led), used 1 W11462342 (Led) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Spotsylvania Courthouse, Virginia 22553

Thomas B.

Job Details: 07/14/2022

cx complaint unit is not working properly inspected unit found flaking from the top of liner went to apply touch up paint cx states this is not a good enough solution called whirlpool was instructed to refer cx back to whirlpool cx service stated only approved solution for liner is the touch up paint states cx will need to contact whirlpool cx service for further assistance

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 07/14/2022

replaced part and tested unit through service mood.also tested in quick cycle unit is now working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Richmond, Virginia 23235

Joseph D.

Job Details: 07/14/2022

unit with faulty latch. must replace to enable door closure and operation.; ordrng 1 W11545309 (strike)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 07/14/2022

NO ONE IS HERE TO MAKE THE PAYMENT

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS5

Near Richmond, Virginia 23236

John P.

Job Details: 07/14/2022

"9-1, 9-2.CX complaint unit leaking water confirm CX complaint also found signs of water leaking from heater can see enamel on heater has raised inside unit seals are drying out ordering some assembly and heater also heard drain pump surging; ordrng 1 WPW10531320 (Drain pump) and 1 W10703867 (Heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Midlothian, Virginia 23113

John P.

Job Details: 07/14/2022

"CX complaint door wouldn't open, opened door advised doors are tight and is normal tested unit found no errors unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/14/2022

cx has door seal right rc door replaced and heated the sealand unit checked good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 07/14/2022

"Cc the unit making banging noise / just very loud noise.. No errors , ran diag and completed cycled.. the gearcase / clutch made a very slight rubbing sound , cx states it doesnt happen all the time. i went over loading w/ cx to make sure that wasnt the issue .. no rubbing on bottom .. ordering gearcase to return with . 2ct gearcase; ordrng 1 W11454734 (gearcase) and 1 2ct (2ct)"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the display not working at all, but when we push the left side of the panel the display light up, so i took the console out and found one of the wires was pinch , now the display is working fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Columbia, Maryland 21045

Robert L.

Job Details: 07/14/2022

"cx complaint screetch in clockwise agitate , confirmed complaint noise from cam teeth scrapping, with belt and shifter off cam quiet, once shifter added, teeth not clearing, shaft has play, ordering transmissionand wash plate ...will use cam and shifter on return....2 count transmission; ordrng 1 W11510461 (washplate) and 1 W11449840 (transmission)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Manassas, Virginia 20110

Demonte S.

Job Details: 07/14/2022

Inspected the unit. Found that the cx is saying that the Oven / Cooktop will not Heat. I then checked the power to the unit. I'm getting 122.1 Volts. Checked the Gas flow at the gas line by disconnecting the Gas Line at the regulator side. No Gas flow on the On position / Off position. Advised the cx to call the gas company to make sure they didn't turn the gas Off / call builder to have this investigated. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Berlin, Maryland 21811

Michael E.

Job Details: 07/14/2022

"This was not intended to be another job. CX had contacted us to let us know they had moved the unit. This unit is from job 598857 needing sealed system service with compressor. No service done due to it was previously diagnosed under 598857. Model and serial i input where generic, not from unit"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manassas, Virginia 20111

Demonte S.

Job Details: 07/14/2022

"Installed the Inner Basket, Washplate & Drive Hub. Tested the unit. No Leaks / No Noise. Unit is working as Designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Baltimore, Maryland 21215

Milton J.

Job Details: 07/14/2022

Conplaint control panel coming off. Inspected and found the top of the console was pealing and had waves. Installed new Console as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 07/14/2022

"Cc the unit not cooling well/ not making ice. unit was set to coldest.. Completley missed the rc evap frozen over, started defrosting and found the thermisitor dark/ corroded .. also the mastic on hign side line on evap pitting and falling part .. unit needs ff fan and housing for evap and evap swapped out.. cx paid for parts , owes 500 ss labor on return ..; ordrng 1 W11492867 (rc evap) and 1 W11435997 (rc evap housing) and 1 W11457241 (rc drip pan) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Culpeper, Virginia 22701

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found the right hand door where the door seats on hinge bottom of door has come apart causing door to move on hinge unit will need new door also gasket on same door is fraying qouted 837.19 cx paid 120.00 service call by CC; ordrng 1 LW10413519 (dor-fip ms)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 07/14/2022

Cc the units fc frosted up bad. the rc door had gap in seal.. cleared frost and applied heat to rc door seal at the bottom left.. adheared to cabinet . job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Andrew W.

Job Details: 07/14/2022

"Cx complaint is water leaking from under the unit. inspected and verified complaint. unit drain from fc evap is clogged and water is freezing in the bottom of the freezer and leaking out to the floor at the corners of the unit. removed drain tube and drain tube was not clogged. clog is in the cabinet of the unit between the evap and the drain tube. called WPTl and spoke to Andrew. This is a non serviceable area, unit has been deemed non repairable. Informed cx to contact WP CS with SR# for further actions. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 07/14/2022

"CX complaint is no cool in both sections. Verified complaint. Checked power to compressor and got 120vac and 5vdc from signal wire. Compressor was running good. Evacd unit and found no regrigerant. Pulled both evap covers and saw what appeared to be leak at RC evap. Installed process stub and UV drier. Ordering RC evap, 3way valve, drier, coupler and returning with compresor. Cannot reschedule because 3way valve is FBO. 3 CT SS; ordrng 1 WPW10643261 (evaporator) and 1 W11590197 (3way valve) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, Virginia 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Still making noise. Prior diagnosis found unit needs motor and blower wheel, When trying to remove , Wheel will have to be cut off , Ordering blower wheel housing also. Further work needed. RB; ordrng 1 WPW10211911 (blower housing)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Rockville, Maryland 20852

Julian H.

Job Details: 07/14/2022

replaced sump asm tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint noisy water dispenser and water drops dripping down from dispenser.Tested dispenser, confirmed both complaints. Disconnected water line from valve, no leaks. Inspected connections near the hinge and on the spigot, found them ok. Replaced water line and spigot, the noise stopped and the water drip too. "

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS05

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 07/14/2022

per notes replaced control and both temp senor after tested by preheating both ovens reached 350f no errors occured

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS

Near Alexandria, Virginia 22302

Eric W.

Job Details: 07/14/2022

cx complant of unit ui has a chip in it inspected found the chip replaced the unit unit now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Chantilly, Virginia 20152

Carl R.

Job Details: 07/14/2022

"There is continous noice coming from the Fresh Flow filter and I am not able to remove the . . .filter cover. Inspected unitband can hear dampened not operating correctly. Unplugged unit, removed cover and removed original dampened and installed new dampened. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Spring Grove, Pennsylvania 17362

Marc M.

Job Details: 07/14/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near West York, Pennsylvania 17404

Marc M.

Job Details: 07/14/2022

cx complaint ice bin was seized in the ice container area and could not be removed by hand. inspected and found that the cover to the ice bin required being removed and the lever releasing the ice bin required a pry tool to disengage from the container. once removing the bin found several ice cubes that had obrstucted the path of the ejector teeth on the icemaker which ultimately caused the seizure in the compartment altogether. was able to clear all excess ice and wipe area of any mositure and unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near York Haven, Pennsylvania 17370

Marc M.

Job Details: 07/14/2022

cx complaint unit is prompting an error code during cycle. found f7e1 but the repair attempts were limited due to the infestation of spiders and other bugs completely surrounding the appliance and cx home. tried to continue foward with repair but found that the belt had also been removed by a mouse also present amongst the infestation. took pics and attached to file of where the mouse was wedged between the belt and the motor pulley and had been crushed. explianed to cx that the unit was not in a sanitary environment for service and no further action would be performed at its present location.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Chantilly, Virginia 20151

Carl R.

Job Details: 07/14/2022

"overhead light is broken. Replaced control board from previous technician diagnose. Lowered microwave to gain access to screws. Removed vent and control panel. Removed wire harness connections and ground. Removed control and seen damage to control board. Installed new control board and installed all other parts and put microwave in original position. Turned on light to microwave, Unit working properly. Used control"

We serviced a

WHIRLPOOL FREEZER

Model KBFN502ESS02

Near Norfolk, Virginia 23507

Carl A.

Job Details: 07/14/2022

"cx complaint of unit not making ice checkedu nit to find that water fliter is bad and needs replacing,jumpered out icemaker to tested works as designed cx owes for service call"

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Oven fan makes noise. Inspected unit and found unit starts normally but starts making noise once oven heats up a bit indicating a bow tie cover issue, . Cover starts buzzing once temp gets up past 150.200 range. Ordering baffel cover, RB; ordrng 1 W10359278 (baffel cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 07/14/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint all 3 door gaskets are broken. Left door not closing properly.Confirmed both Rc and Fc door gaskets broken. Inspected left door, found mullion goig out from top guide. Raise and leveled left side of the unit and lowered mullion top guide by using 2 spare plastic spacers. Ordering Fc door gasket W10571967. The 2 pre id Rc door gaskets to be installed on return. Collected $688.21, balance due $125. Return visit 7/21/22; ordrng 1 W10571967 (freezer door gasket)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near California, Maryland 20619

Robert A.

Job Details: 07/14/2022

"Cx complaint that the unit is making weird noise and has a hard time spinning. I inspected the unit and confirmed the complaint. I found that the clutch's screw was loose not holding it in place. Which caused the belt to come off and damage the shield. I replaced the clutch and shield, the belt was not damaged. I calibrated and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Bowie, Maryland 20721

David J.

Job Details: 07/14/2022

Cx complaint unit will come on but not heat. Started unit and could hear clear as day the magnetron was not working as it should. Went to remove unit from cabinets and found 10 screws and bunch of drill out area where they tried to mount it and missed. Im about 95% sure screws are ran into top on unit. Which may be the reason unit is not working. Explained to Cx to have it removed and give us a call back so we can re evaluate the damage.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Williamsburg, Virginia 23188

Gill G.

Job Details: 07/14/2022

cx has 5 year exteneded warranty through and did not call them to get the service covered. cx is reaching out to extended warranty company to have service call redispatched and covered. no service provided.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 07/14/2022

"CX complant. Fridge not cooling, Inspected unit and found thermister never changed, Measured thermister and reads 4,45k ohms. Techline stated to change thermister , Further work needed. RB; ordrng 1 W10316760 (fridge thermisterCX complant. Fridge still has same issues , Inspected unit after lasr service and thermister was never changed, Called techline , Techline stated to change thernonD)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Culpeper, Virginia 22701

Thomas B.

Job Details: 07/14/2022

Cx complaint unit is not working properly inspected unit found bubbling on console changed out however ui is not display numbers properly ordering the ui control to complete fix; ordrng 1 W11460962 (Ui control)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Silver Spring, Maryland 20910

Dustin F.

Job Details: 07/14/2022

"Arrived, Found i do NOT have the Manifold, Office Spoke with CX; saved tckt"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 07/14/2022

"CX complaint is wm making loud noises. Inspected/tested and verified complaint. Found unit had a defective splutch and belt. First belt from VS was defective and broke and 2nd belt worked. Replaced both parts. Also replaced inlet valve from pre-id because of sediment blockage. Tested unit and it is now working properly. Job is complete; ordrng 2 W11239857 (belt)s, used 2 W11239857 (belt) from stock"

We serviced a

KITCHENAID FREEZER

Model KFIS29BBMS00

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 07/14/2022

CX complaint is FC and RC no cool. Verified complaint. FOund RC evap leaking uv dye. Ordering evap kit off service pointer W10666205E.Also saw signs the FC evap may be leaking. Retuerning with UV drier. Cannot reschedule due to part availability. 3 CT SS JOB; ordrng 1 W11457263 (evaporator) and 1 WPW10608485 (evaporator)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Upper Marlboro, Maryland 20774

David J.

Job Details: 07/14/2022

F0E3 overloads F9E2 drain pump F9E1 long drain F0E5 off balanced load F6E2 ACU communication error F2E1 UI stuck key Cx complaint unit wont do anything. When arrived Cx was having water issue at house. All water was off so could not test unit properly. Checked for error codes and found 6 all for different things. Pressed down on tub and it sprung back out fast and bounced a few times. Going to order a couple more parts for repair and hopefully next time we come out issues with water are finished. ; ordrng 1 W11135391 (User interface) and 1 W11130359 (Suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Potomac, Maryland 20854

Julian H.

Job Details: 07/14/2022

CX complaint about unit stopped making ice inspected on test 44 showing 23 motor not rotating pulled cover out and test again not receiving enough dc volts only 3vdc need to be 12vdc went to hinge and found wires breaking causing icemaker to loose power GAVE CX A QUOTE FOR DOOR REPLACEMENTCX PAID FOR SVC CALL ONLY UNSURE TO CONTINUE JUST YET; ordrng 1 LW10728959 (dor-fip ss)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near ,

Andrew W.

Job Details: 07/14/2022

cx complaint is unit unit oven bottom trim is damaged. inspected and verified complaint. bottom trim and vent assembly were warped from heat escaping and not allowing the door to close properly. this is causing a steam build up on the cabinets around the unit. ordering bottom vent assembly and returning with bottom trim. cannot reschedule due to OOS part.; ordrng 1 WPW10351279 (vent-oven)

We serviced a

WHIRLPOOL RANGE

Model KODE507ESS05

Near Berlin, Maryland 21811

Michael E.

Job Details: 07/14/2022

CX complaint: water mark on the inside of the outer door glass. Inspected and verified complaint. This happened when CX used the self clean. Documented this in pics. Water run mark is definitetly on the inside of the outer door glass. Ordeering door glass. cannot reschedule due to direct to CX shipping needed.; ordrng 1 W10774423 (glass-door)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 07/14/2022

replaced the control and unit tested good. cx complaint unit wasn't completing cycle.

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Silver Spring, Maryland 20910

Dustin F.

Job Details: 07/14/2022

"CX complaint: UI going in and out and reseting in its own.Inspected unit, found it threw F6E0 code 10 times between today and 4/27/2022. Contacted TL and spoke to Bruce, he confirmed it was a communication code. CX is upset and wants to contact WP CS before continuing repairs. I Listed out all the replaced parts that have been replaced Bruce suggested to again replace the door, or check the SAID number make sure it matches the UI board. CX asked me for the WP CS number and wants to contact them before contuing any repairs. At this point we have replaced everything to try and fix this issue. Listing Door PArt Number Should CX call back(W11186019) Door Assembly - Returning Tech should make SAID number match under wifi Settings. Contact TL if any issues happen.; ordrng 1 W11186019 (Door Assembly)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Saint Leonard, Maryland 20685

Robert A.

Job Details: 07/14/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Martinsburg, West Virginia 25403

Danny R.

Job Details: 07/14/2022

will need the capcitor its not letting the motor move; ordrng 1 W11395618 (cap)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Cross Junction, Virginia 22625

Danny R.

Job Details: 07/14/2022

found drain hose was colapsed on end blocking drain cleared and reset in possion so it doesnt happen again

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Bern, North Carolina 28560

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit no filling with enough water, clothes below water line and not draining. checked unit and no codes stored at this time. Tested, basket not spinning and agitator not moving. Checked under unit and found unit had bottomed out and hit the floor. will need rebuild down low as parts were damaged.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11396716 (suspension) and 1 W11481722 (actuator) and 2 WP22001995 (screw)s and 1 W11409708 (shield)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Purcellville, Virginia 20132

Ezra M.

Job Details: 07/14/2022

"installed fc led module, verified all lights working properly"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 07/14/2022

CX complaint is cooktop flames too high. Adjusted flames on outside burners. Also verified LP conversion. Center burner pop and shoots a flame in the air when the outer burner comes on. Ordering new burner head. Cannot reschedule due to part availability; ordrng 1 W10836409 (burnr-head)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Urbana, Maryland 21704

Ricky E.

Job Details: 07/14/2022

"5-1 customer stated that the units lights will blink at random during a cycle, and she will have to cancel the cycle... unable to confirm issue, but the unit is giving latch errors that will cause the same problem... need parts...; ordrng 1 WPW10653840 (door latch) and 1 WPW10544004 (door latch strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Baltimore, Maryland 21218

Justin S.

Job Details: 07/14/2022

the unit was active when i arrived. when pierced the high side was at 70psi. the compressor is pulling .3aac. unplugged the unit and pressure in the high side drops to 20psi. replaced the compressor and had to try a few times to get the filter to seal without leaking. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is no cooling good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Rosedale, Maryland 21237

Justin S.

Job Details: 07/14/2022

the unit didnt have the doors on it when i arrived. plugged the unit in and the compressor is pulling .5aac. while active the high side has 90psi. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. they are going to put doors on the unit and let the unit run for 24hours

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM08

Near Virginia Beach, Virginia 23452

Justin W.

Job Details: 07/14/2022

cx complaint unit not working. checked unit to find error codes f4e3 and f7e1. replaced sump with pre id to find new sump has a seized motor. I can hear it trying to turn. reordering sump to complete job.; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL WASHER

Model WTW6500WW1

Near Portsmouth, Virginia 23702

Zachery R.

Job Details: 07/14/2022

"replaced fabric softener dispenser and suspension, tested, unit still had small leak, come to find leak coming from around tub ring where recirc pump connects to tub ring, checked for debris and adjusted tub ring. removed rear panel, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 07/14/2022

"upon arrival cx stated issue hasnt got any better or worse, checked temp, delil drawer at 36 degrees, installed data logger with thermal tape so data logger doesnt move. advised cx they will be contacted for return visit.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY07

Near Midlothian, Virginia 23113

John P.

Job Details: 07/14/2022

CX complaint unit not dispensing water and not making ice checked unit found bad filter head and ice maker stuck in continuous loop.; ordrng 1 W10882923 (Icemaker)

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Chesterfield, Virginia 23838

Chris B.

Job Details: 07/14/2022

replaced control and element and tco tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, Virginia 23229

John P.

Job Details: 07/14/2022

"Installed compressor vacuum charged tested working as designed; ordrng 2 W10891056 (Coupler)s and 2 W10890117 (Coupler)s, used 2 W10891056 (Coupler), and 2 W10890117 (Coupler) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Alexandria, Virginia 22314

Eric W.

Job Details: 07/14/2022

installed new heater and tested unit no leaks special project s17304special project s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gerrardstown, West Virginia 25420

Danny R.

Job Details: 07/14/2022

unit isnt defrostiong will need control and harness; ordrng 1 W11546681 (harness) and 1 W11546690 (control box)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Haymarket, Virginia 20169

Richard B.

Job Details: 07/14/2022

"CX complant, Lights out in fridge. Inspected unit and found one led out in fresh food compartment, Replaced out bulb and all lights working as designed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint temperature was warm in the Rc but now is ok after left unit unplugged for few days, frost all over the freezer. Confirmed frost in the freezer, the Fc door is too low. Fund drip pan on the back full of water after cx defrosted unit by unplugging it. Possible defrost issue. Ordering thermistor WPW10384183, fan blade WP2163777 and washer WP489467. Pre id fan motor to be installed on return.Return visit 7/21/22; ordrng 1 WPW10384183 (thermistor) and 1 WP2163777 (fan blade) and 1 WP489467 (washer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, Maryland 20901

Dustin F.

Job Details: 07/14/2022

"CS states not cooling enoughArrived at Unit, noticed the report didnt match the part, checked all Thermistors found 3.9k ohms between p51 and p52 for RC, found 3.06k ohms at p53 and p54 for FC, and found 3.6k ohms at p81 and p82 for FC EVAp, All within range, Went to front of unit, found hair buildup on front of condensor, cleaned and put kickplate back. When back to back of unit, pulled amp draw off compressor and condensor fan. Compressor was pulling 1.4 amps fan was pulling .05 amps Compressor SUPER hot to touch, found visual evidence of compressor overheating. Advised CX to wait 48 hours or till monday, then call us back either if his unit is working properly or not. so Parts and labor for thermistor can be refunded. and we can move on with further diagnosis. Send SS tech for return"

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