Service History 1017 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23320

Carl A.

Job Details: 07/14/2022

"cx complaint of unit door gasket not sealing,needed new evap drain pan,evap fan as it is failing ordering all parts needed for repairs; ordrng 1 w11084807 (drain tub) and 1 W10846057 (Refrigerator Door Gasket) and 1 W11087438 (Refrigerator Evaporator Fan) and 1 W11457241 (PAN-DRIP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Selbyville, DE 19975

Michael E.

Job Details: 07/14/2022

Replaced the filter housing and diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5DHAXVY06

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/14/2022

"Cx complaint unit not cooling. Was able to access unit and found failed start device. Removed and checked resistance at the the compressor and found 3.5 Ohms, 3.5 Ohms, 6.5 Ohms. Checked outlet and found 122.6 VAC. Verified harness is sending voltage to compressor and harness had continuity. Replaced start device with one from van stock and when plugged unit in start device flashed and started burning. Unplugged unit and spoke to Sealed system techs MM and EW. Ordering necessary parts for repair and setting 3 called count sealed system. Once approved office will need to contact cx to set return; ordrng 1 WPW10189190 (start device) and 1 WPW10662129 (run capacitor) and 1 WPW10143759 (filter drier) and 1 W10233961 (compressor), used 1 WPW10189190 (start device) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV5208WS1

Near Cockeysville, MD 21030

Keith H.

Job Details: 07/14/2022

cx complaint is unit made loud buzz noise inspected unit and found a cracked diode i replaced diode tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/14/2022

Cc the unit leaking into rc from fc/ led out in fc.. found the unit needs updated drain tube kit and the fc led out due to failed socket. needs led/ socket; ordrng 1 W10440814 (socket) and 1 W11518235 (bulb)

We serviced a

KITCHENAID HOOD

Model KVWB400DSS3

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 07/14/2022

" cx complaint unit not powering on at all, verified good voltage at outlet and junction box connections 122vac L1 to neutral and L1 to ground at all points including all the way to connector for control. when the control is plugged in and i manipulate the harness side of that connection internakl the unit the connection can be made and then broken repeatably wiggling the wiring on the harness side of the connection, the unit needs a new main harness which is not a serviceable part, called techline to document and was given a file #. unit is being sent to review, job complete"

We serviced a

IKEA DISHWASHER

Model IUD7070DS2

Near Baltimore, MD 21224

Shane M.

Job Details: 07/14/2022

bringback ALL parts. no show wait 10 mintues. moved on

We serviced a

IKEA DISHWASHER

Model IUD7070DS2

Near Baltimore, MD 21224

Shane M.

Job Details: 07/14/2022

bringback ALL parts. no show wait 10 mintues. moved on

We serviced a

IKEA DISHWASHER

Model IUD7070DS2

Near Baltimore, MD 21224

Shane M.

Job Details: 07/14/2022

bringback ALL parts. no show wait 10 mintues. moved on

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jerod R.

Job Details: 07/14/2022

tested unit found unit had bad squeak from gearcase ordered new gearcase; ordrng 1 W11449840 (gearcase)

We serviced a

MAYTAG RANGE

Model MGR8800FZ0

Near Greenbelt, MD 20770

Dustin F.

Job Details: 07/14/2022

"CX complaint: smelling gasInspected unit, used gas sniffer around burners, bake, and broil element. Only got a slight reading when turning on gas and putting the sniffer nose right up against the flames. DID not smell any gas what so ever. Only time gas smell was present, was when testing the bake element. it would ignite and then shortly after turn off the flame. when i went to look behind the unit, i found mouse droppings everywhere, and after further inspection i found mouse droppings inside the insulation of the cooktop and a chewed/broken wrie to an igniter. Tried to contact safety with my findings and they were closed for the day. Took my pictures and uploaded to job and left. called TL and documented down the street from the house. SPoke to Andy on TL,"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leesburg, VA 20175

Daniel J.

Job Details: 07/14/2022

ice not being dispensed but is making ice found the all three teeth broken of gear to auger replaced tested crushed and cube not dispensing ice

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Selbyville, DE 19975

Andrew W.

Job Details: 07/14/2022

Cx complaint is unit not fully spinning out water. tested and verified complaint. cx is loading comforters and mixed loads causing the unit to go off balance and not fully spin out. informed cx on proper loading and detergent uses as cx also stated clothes have a film texture on them after some washes. checked unit for error codes and found none. calibrated unit and ran a test cycle and unit is working as designed. job oomplete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 07/14/2022

"cx complaint water filter popping out of filter head again, ordering new filter head 81 @ trbls. cx requestin g KP only on return visit and also has parts ordered under po#602382 and is requestring boths jobs to be scheduled together when all parts are available; ordrng 1 WPW10394053 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Williamsburg, VA 23185

Gill G.

Job Details: 07/14/2022

ccx complaint: lid is not lcoking and unit is not spining out load. error codes E4(lid open) EL(lid lock malfunction) found lik lock working intermittently and control not recognizing that lid is closed and locked. ordered control and lid lock.; ordrng 1 W11371714 (lid lock) and 1 W11189137 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Rainier, MD 20712

Samuel R.

Job Details: 07/14/2022

cx complaint unit is not completing cycle.inspected unit and got error code f8e1.ran a manual serivce test and cold watwr valve has poor water water flow.will re order water valve and replace W11210459 100 tribles; ordrng 1 W11210459 (water vavle assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

cx complaint: unit is not cleaning dishes. stored fault codes F7E1(no heat) F6E4(float switch open) tested float switch and found no issues. ran diagnostic cycle and found weak pump and motor not providing pressure to wash and verified heater is working. replaced pump and motor assembly. tested. checked for leaks. unit is working as designed. collected for total.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Stafford, VA 22554

Tanner B.

Job Details: 07/14/2022

"Cc the unit not cooling, FC was 30 and RC was 70 . Fc evap not defrosting .. found heater coming on in diag and the fan running.. the thermisitor was reading 8.5kohms in ice water .. unit needs control and evap harness.. also install the pre id fan/ thermistor .. I did have to clear entire evap of ice.. cx stated that it happened within a week or two.. return asap; ordrng 1 W11546609 (control) and 1 W11546681 (fc evap harness)"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Harrisburg, PA 17104

Andrew S.

Job Details: 07/14/2022

Per previous tech I was able to access and replace the control and lid lock. I then ran test 52 and 51 and the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Georgetown, SC 29440

Jason T.

Job Details: 07/14/2022

"Cx complaint, will not start a cycle, drain pump continues to run does not shut off. Test it all circuits and voltages verified 120 VAC at the control, ordering parts needed to complete the repair. Advised customer he will be called to schedule a return visit, cx agreed.; ordrng 1 W11399437 (Drain pump) and 1 W11591637 (Lower Harness) and 1 W11557935 (Control)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Chesapeake, VA 23320

Carl A.

Job Details: 07/14/2022

"cx complaint of unit not washing or spinning,found that the splutch had backed itself off,resteated splutch and tighten screw tested unit works as designed called techline spoke with Chris ; ordrng 1 w11239857 (belt), used 1 w11239857 (belt) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ0

Near La Plata, MD 20646

Robert A.

Job Details: 07/14/2022

Cx complaint that the cooktop has a crack. I inspected the unit and confirmed the complaint. The cx said the cooktop popped one day cooking. Then the crack began to spread. I replaced the cooktop and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Rockville, MD 20850

Julian H.

Job Details: 07/14/2022

replaced parts calibrated and tested on high spin working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Stevensville, MD 21666

Jonathon C.

Job Details: 07/14/2022

"cx complaint, warm in RC. tested, inpected, verified complaint. found some ice built up do to food fallen behind FC drawer not allowing door to close. verified operation of heater in test mode. found evap motor defective cauing it not to run. ordering Evap motor, returning with control just in case. unable to resched due to contract.; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Severna Park, MD 21146

Andrew H.

Job Details: 07/14/2022

Customers complaint is there's Frost and ice built up in the freezer. What did unit found right side of freezer door opened about a half an inch. I checked and found the ice build up at the bottom of the freezer on the right side this is causing the door open. I cleared all Frost and ice from the freezer cabinet. I checked evaporator drain and did not find it full of ice. It looks like the door may have been propped open just a tiny bit where it was causing warm air to leak into the freezer. I checked drain tube already has been updated. Unit is working properly now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Richmond, VA 23230

Jerod R.

Job Details: 07/14/2022

reordered part; ordrng 1 W11230548 (panel)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Portsmouth, VA 23702

Carl A.

Job Details: 07/14/2022

"cx complaint of unit coming on byself,checked knob everything appears to be tight ,called techline spoke with Scott was unable to find any problem at this time,was advise that safety will reach out to the cx"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Purcellville, VA 20132

Ezra M.

Job Details: 07/14/2022

"leaking. unit leaking from hose going from drain pump to back panel. hose punctured by tub when unit out of balance and not stopping. gearcase leaking oil, tachometer not reading any changes in diag mode tach test when basket spun, remains on 0. ordering hose, gearcase, slider, control and suspension.; ordrng 1 W11449841 (gearcase) and 1 W11553446 (hose) and 1 W11400156 (suspension) and 1 W11419171 (control) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Winchester, VA 22602

Ezra M.

Job Details: 07/14/2022

"noise coming from vent connection to dryer. found unit exhaust vent out of position, causing blower wheel to rub housing. removed and reinstalled vent, parts positioned normally, noise gone."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Parkville, MD 21234

Keith H.

Job Details: 07/14/2022

cx complaint is freezer working but rc is warm inspected unit damper is open but i found the evap starting to overfrost again. i defrosted for better airflow and its starting to cool ..and because bimetal has been replaced ordeirn control and ui; ordrng 1 W11595219 (control) and 1 W11566894 (ui)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"replaced igniter, tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"replaced igniter, tested, unit working as designed. left old part with cx."

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Parkville, MD 21234

Keith H.

Job Details: 07/14/2022

cx complaint is unit noisy inpsected unit and found the pulley is faulty not spining properly. cx also mentioned long dry times i found error f4e3 bad airflow. cx will have vent adressed ordeirng pulley cx paid in full; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Bel Air, MD 21014

Neil H.

Job Details: 07/14/2022

"cx complaint unit not cooling and the compressor making loud buzzing high pitch noise 9 amps s.s. tech needed compressor,evap, lokring.; ordrng 1 W11578004 ( Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11370574 ( COMPRESSOR) and 1 W11504415 ( COUPLER), rqstng P&A on 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)), ordrng 1 W11506619 (COUPLER) and 1 W11504445 (5/4 Nr Ms 00 (high Side To Condenser)), rqstng P&A on 1 W11504449 ( 4/2 Nr Al 00 (capillary Tube To Evaporator))"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Baltimore, MD 21209

Keith H.

Job Details: 07/14/2022

cx complaint is cooking is all over place when bakin. i.e the batches of cookies were the first batch burned in under 10 minutes and the second batch took 25mins to cook. put into diagnsotics no errors. tested at 350 and true temp read 349. ordering new control; ordrng 1 W10877730 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Portsmouth, VA 23704

Carl A.

Job Details: 07/14/2022

"cx complaint of unit door not closing,checkedu nit to find that door lock failed internaly replaced door lock tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2266AEB

Near Lochearn, MD 21207

Keith H.

Job Details: 07/14/2022

cx complaint is food freezing in rc section inpsected unit saw evidence of items frozen put into diagnsotics and all sensors passed. the damper is working properly i replaced temp sesnor.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Washington, DC 20011

Samuel R.

Job Details: 07/14/2022

cx complaint unit has moisture build up in fridge.inspected unit and found unit to be sealing properly.upon further inspection found unit cabinet be dented on right sode causing unit to leak air out and not cool properly.called techiline and deemed unrepairbale

We serviced a

JENNAIR OVEN

Model JGRP648HL00

Near Centreville, VA 20120

Richard B.

Job Details: 07/14/2022

"CX complant, fans rattel and flame performance is not good. Prior diagnosis found unit needs a console , valve assembly and a gasket for fan noise. Installed all parts and tested unit by turning on cooktop and also running oven for a bake cycles until fans kicked on. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/14/2022

"cx complaint unit makinmg squeeling sound during spin, checked unit, no faults present, ran auto test cycle, noticed squeeling when unit switched to spin , come to find small amount of oil leaking from bearing onto clutch. ordering gearcase to complete repair. 2 count; ordrng 1 W11454741 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Selbyville, DE 19975

Michael E.

Job Details: 07/14/2022

CX complaint: no or little ice. Tested and verified complaint. E5 error code on IM. IM has previously been replaced. Ordering IM and Control. Cannot reschedule due to NW part.; ordrng 1 W11579560 (Ice Maker) and 1 W11224256 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 07/14/2022

"CX complaint no power.Found unresponsive UI. Removed outer door, confirmed 120V to the control. Unplugged UI, resetted power and closed door, the drain pump started. Replaced console (CBE) using pre id. Ran diag, no errors. Ran a test cycle, the unit worked as designed. Collected $175"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/14/2022

cx complaint: unit is making knocking noises during agitation of big loads like towels. no stroed fault codes. ran diagnostic cycle and found unit is fully functional. started a load of towels and monitored noises. noised observed are normal operating noises. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104EBS3

Near Virginia Beach, VA 23451

Justin W.

Job Details: 07/14/2022

complaint unit not draining. checked unit to find drain pump had debri in it. removed debri and tested unit working as designed

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AB03

Near Silver Spring, MD 20901

Roberto I.

Job Details: 07/14/2022

"Replaced harness and elements, the RF element didn't work. Replaced RF infitite switch and the unit worked as designed. Called Whirlpool safety and documented everything"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC24C8EAM00

Near Rockville, MD 20850

Julian H.

Job Details: 07/14/2022

CX complaint about unit not making ice went to test 15 optics passed test 17 door switch pass bypass t&h on mold and reset power it dont move confirmed 120vac to L1 but no power when testing L1 to N checked power at connector on the bottom of the door got 119vac no power to icemaker harness broken wire internally on door part is NLA; ordrng 1 W10447151 (dor-fip ms NLA)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB2

Near Hyattsville, MD 20783

Dustin F.

Job Details: 07/14/2022

"CX complaint: all burners stuck on highInspected unit, turned each burner to low and manually adjusted flame to CX liking for each burner. Tested unit, works as intended job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 07/14/2022

"cx complaint unit leaking, checked unit water shut off upon arrival, turned water on found drip from hose at inlet, inlet hoses installed backwards with angle side to shutt off valve, not to unit causing angle to move and seal to break, water dripped dwn, and went underneath flooring and under carpet in living room, hoses also installed with hot and cold reversed, corrected hose instalation, ran normal cycle, unable to find leak within unit, when inspecting pully found oil on cam, bearing failure within gearcase, advised cx to contact installer for damage, ordering gearcase for repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near West River, MD 20778

David J.

Job Details: 07/14/2022

Cx complaint leds are out. Inspected unit and found most of leds are out. Unit falls under s code S84638 for all 12 multipoint leds. Ordering parts for return visit. ; ordrng 12 W11484836 (Multipoint Led lights)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Columbia, MD 21044

Justin S.

Job Details: 07/14/2022

the unit is leaking from the refrigerator compartment. bottom of the refrigerator compartent has water in it(pic). removed the drain tube and there is some water in but its not packed. flushed old drain tube with water and there was some rust pieces in it but didnt get anything else out. replaced the drain tube(pic). there is a blockage at the top of the drain pan(pic). melted the ice in the rc drain pan and dumped some very hot water down the drain. the unit is draining good and does not hold any water. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVB00

Near La Plata, MD 20646

Robert A.

Job Details: 07/14/2022

Cx complaint that the MW light does not work. Inspected the unit to confirm the complaint. I found the light bulb blew. I replaced the light bulb and tested the unit for cx. The unit is working as designed. I collected the payment in full by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint no ice.Temp in the Fc 1F. Found ice conteiner empty. Water dispenser ok. Ran test 47, thermistor ok. Ran test 44, harvesting didn't work. Ran test 44 again, the icemaker made a loud popping noise and the damped the ice and ended with 2-2. Replaced icemaker using pre id part. Ran harvesting and then water fill, the unit worked ok, it should make ice soon."

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

took unit apart to find top of motor came looose and causing all the noise. removed top part to motor and ran unit and doesnt agitate right spins ok. checked drive hub/wash plate and are loose not sure what one is causing the wiggle so ordering both. ordering more parts for return gearcase job 2 count on return; ordrng 1 W10832724 (motor) and 1 W10913953 (shifter) and 1 2countjob (2 count job gearcase) and 1 W10846191 (washplate) and 1 W10528947 (hub)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Towson, MD 21204

Milton J.

Job Details: 07/14/2022

CX complaint unit had burning smell. Ran for 30 mins and not smell produced. CX said they had vents clean by company and since the smell hasnt been there but she was still worried. Told her to run as needed while waiting for return for washer and if comes back will look comb over more thoroughly. -MJrob; saved tckt

We serviced a

WHIRLPOOL WINE CELLAR

Model KUWS24RSBS24

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/14/2022

"CX complaint no cool. Found compressor and fans off. Thermostat ok, it sent power to derfrost timer but this didn't run. Manually cycled the timer and the compressor started. Ordering defrost timer WPW10239390 and evap harness just in case W10238069. Charged cx for harnes but not sure if needed. Collected $308.38. Balance $125; ordrng 1 W10238069 (harness) and 1 WPW10239390 (defrost timer)"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ0

Near Towson, MD 21204

Milton J.

Job Details: 07/14/2022

CX complaint oven handle loose. Inspected and found the screw fastening down the handle had back out some. Tightened and tested. Unit is now functioning properly. -MJrob

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

cx complaint unit not making ice. inspected unit and confirmed no ice. cycled ice maker and it did not fill. checked valve and is open. replaced valve then cycled ice maker again and it filled with proper amount of water. unit is good

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lexington Park, MD 20653

Shawn D.

Job Details: 07/14/2022

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Virginia Beach, VA 23451

Justin W.

Job Details: 07/14/2022

installed drain pump and valve. tested unit working as designed. left back cardboard cover off to dry cx to reinstall. left unit pulled out and switched it from slider to towel so cx can replace supply line that is leaking.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Drayden, MD 20630

Shawn D.

Job Details: 07/14/2022

Rent A Center 1 year additional warranty per service bench. cx complaint unit will tumble but no heat. inspected unit and conifmred no heat unit runs. checked incoming power and has good power. checked elemnt is open as well as high limit fuse. replaced both and tested vent seems clear and unit is heating. unit is good

We serviced a

AMANA DRYER

Model NED4655EW1

Near Drayden, MD 20630

Shawn D.

Job Details: 07/14/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/14/2022

cx complaint not dispensing ice checked unit found yoke spinning on motor shaft indicating auger motor shaft is stripped ordering auger motor yoke and washer to complete repair; ordrng 1 WP63052-2 (yoke) and 1 W11378860 (washer) and 1 W11310391 (auger)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hollywood, MD 20636

Shawn D.

Job Details: 07/14/2022

cx complaint unit not filling with water cycle not completing. inspected unit then checked for errors and had f8e1 ran service ccyle and no cold water. checked supply and has water. ohms out cold side valve and is open. replaced valve assem then tested and now unit fills good with cold water. unit is good

We serviced a

JENN-AIR ICE MAKER

Model JIM158XYRS2

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/14/2022

replaced drain pump and recirculation pump tested unit working as designed advised cx to monitor for 24 to 48 hrs

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEW02

Near Hollywood, MD 20636

Shawn D.

Job Details: 07/14/2022

arrived unit was unplugged was here for dishwasher so plugged unit in and fixed dishwasher and fridge seems to be working fine told cx i need unit to be running for atleast 24 hours or longer for me to diagnose it fully. cx understands will leave it plugged in till issue come back.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Surry, VA 23883

Anthony D.

Job Details: 07/14/2022

"cx complaint rc icemaker not working checked unit ran diagnostic mode test 56, test displayed e5 error code indicating bad icmaker thermistor ordering rc icemaker to complete repair; ordrng 1 W11579560 (ice maker)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Huntingtown, MD 20639

Shawn D.

Job Details: 07/14/2022

cx complaint door not closing again. inspected unit and confimrd dor not closing one form lower rack wheels are all broken front ones are clipped in wrong not allowing rack to go back so put those on correctly but are missing the wheels. i then found door hinges in wrong slot from door being lifted from rack being in the way. fixed door now is closing gave cx quote for lower rack wheels and are going to think about it.; ordrng 4 W10195416V (lower rack rollers 31.66)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/14/2022

cx complaint is no ice inspected unit and found icemaker twisted and stuck midcycle and i was unable to force cycle it ordering new icemaker; ordrng 1 W11284458 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Brian R.

Job Details: 07/14/2022

cx complaint is no ise. said unit made 1 thing of ice then thats it. test 56 was E5. was able to fill unit on fill test and level sensor. took temp readings of 24 in Freezer 44 in FF and 46 through ice maker and fan is not coming on. unit has a temp issue and running issue this time. water line was not frozen this time. valve works fine. parts are needed. as soon as parts are in office will schedule.; ordrng 1 W11224256 (Control) and 1 W11405309 (UI Black) and 1 W11579560 (Ice Maker) and 1 W10846539 (Fan Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/14/2022

installed parts chedksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bel Air, MD 21015

Neil H.

Job Details: 07/14/2022

cx complaint ice maker not working it was delayed on restart reset and cycled and tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Hagerstown, MD 21742

Danny R.

Job Details: 07/14/2022

when i took the gasket off i seen the channel that holds the gasket is miss formed they will need a door . ordering freezer door gasket is fine will also change out rail just in case; ordrng 1 12977880SQ (freezer door stainless)

We serviced a

WHIRLPOOL WASHER

Model LAT2600AAE

Near Baltimore, MD 21209

Milton J.

Job Details: 07/14/2022

Cx complaint agitator broke loose. Went over O.O.W. pricing with CX and service was denied. CX thought $120 would take care of what ever would be needed. Does not want to invest more in a old unit. No service provided. -MJrob

We serviced a

MAYTAG WASHER

Model FAV6800AWW

Near Hershey, PA 17033

Fred G.

Job Details: 07/14/2022

"cx complaint unit is displaying OD on screen. inspected unit and found when turning unit on unit displays a OD on screen. opened rear cover to get to control and found that the inlet valve thermistor is out of range. inlet valve is no longer avaiable. units door postion switch is also bad, not avaiable. called T. made sure i was testing in the right spots. TL agreed with me. advised cx to get a new unit. charged cx only for service call $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Baltimore, MD 21209

Milton J.

Job Details: 07/14/2022

CX complaint unit not working. Installed Defrost control as ordered. Cooling system not coming on. Took a voltage reading at the P2-4 and P5 pins on the control for incoming DCV from the temp control and was 0.0. Failed Temp control. Ordering Temp Control. -MJrob; ordrng 1 WPW10583801 (Temp Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near York, PA 17408

Sal R.

Job Details: 07/14/2022

I was able to steam out the ice and accessed the RC evap drain pan. Once the pan was removed I found nthat the rubber gromet to the liner was molded in causing the drain tube to be blocked and not drain water from the evap. I called WP TechLine and explained my findoings. Unit has been deemed no repairable by WP.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 07/14/2022

"installed new ice bin, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JV3

Near Hershey, PA 17033

Fred G.

Job Details: 07/14/2022

cx complaint unit has a scratches on panel. inspected unit and found 3-4 scratches on right side of panel. ordering 1 (W11516729) please schedule cx once part comes in.; ordrng 1 W11516729 (panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Virginia Beach, VA 23454

Justin W.

Job Details: 07/14/2022

cx complaint unit not balanced. checked unit to find no error codes. tested suspension to find suspension bad. replaced and tested unit working as designed

We serviced a

AMANA WASHER

Model NTW4516FW

Near York, PA 17408

Drew B.

Job Details: 07/14/2022

cx complaint that unit iis making noise and not starting no ligjts where lit.. they had unit unplugged and when i arrived was able to get the drain pump off when powered on and i was able to reset the recalibrated the control then ran autop test and ran through all functions no issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Baltimore, MD 21208

Keith H.

Job Details: 07/14/2022

installed icemaker and harness

We serviced a

WHIRLPOOL DRYER

Model WED7120HW

Near Smithfield, VA 23430

Anthony D.

Job Details: 07/14/2022

"cx complaint long dry times verified 240vac at wall, verified heating element was working properly checked exhaust temps temp was at 153 degrees before element cycled vent air flow good as this is new construction as of now unit is working as designed also informed cx of use and care guide and owners manual for proper operation of unit cx withing 30 days"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 07/14/2022

"the client informs me that she has an extended warranty with lowes .. wrong info,, unit not cooling at all. sealed system issue .. need compressor and evaporator"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Chesapeake, VA 23320

Branden R.

Job Details: 07/14/2022

"cx complaint stripped wire terminal. no physical damage. checked unit , unit will need new terminal block kit for repair .ordering part for repair . ; ordrng 1 WP3397659 (terminal) and 1 279393 (Whirlpool Dryer Terminal Block Kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Germantown, MD 20876

Ricardo S.

Job Details: 07/14/2022

"When the client made the appointment, someone from whirlpool tells her that the parts are covered for 10 years but I don't see anything in the Entitlement.. so she wants to reschedule"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Moyock, NC 27958

Branden R.

Job Details: 07/14/2022

"cx complaint ice maker not working checked unit found ice maker cycling as should , found ice maker not getting water to it , found 3 way valve stuck closed not allowing water to ice maker , replaced with pre id part and tested unit is now filling and running as designed advised cx to wait 24 hours for ice prodution cx agreed . unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/14/2022

replaced the dip pan under rc evap and sealed the ice box area with permagum and drain tube unit checked good.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Seaford, DE 19973

Michael E.

Job Details: 07/14/2022

Replaced FC door gasket and reshaped RC door gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHV02

Near Stephenson, VA 22656

Ezra M.

Job Details: 07/14/2022

"unit making ice and keeping temps since last visit, though ice forming on ff evap. fc evap clean/normal. steamed out ice, replaced drip pan and rc evap fan harness."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM

Near Waldorf, MD 20603

Robert A.

Job Details: 07/14/2022

"Cx complaint that the unit is leaking water from the FC. I inspected the unit and confirmed the complaint. I found an ice sheet on the floor of the RC. I removed the ice and checked the drain tube. It was clogged with gunk, I removed the gunk and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lebanon, PA 17042

Fred G.

Job Details: 07/14/2022

"cx complaint unit never turns off when using sense drying. inspected unit and found no feed back from control board to timer to stop it when it senses dry clothes. safety told them unit needs timer and control. ordering 1 (WPW10476828), 1 (WPW10185992). scheduled cx for 7/19/22.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Dover, DE 19901

Taylor F.

Job Details: 07/14/2022

Cx cancled at the door because they could not provide a POP. Unit is only 3 months old but has a good issue date of 4/11/21

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Suffolk, VA 23433

Zachery R.

Job Details: 07/14/2022

"cx complaint unit not cooling, checked unit, unit unplugged uppon arrival, plugged unit in, verified compressor is running, spoke with AR was advised based off diagnosis to order sealed system components, ordering parts needed to complete repair.; ordrng 1 WPW10239732 (evaporator) and 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Frederick, MD 21703

Ricardo S.

Job Details: 07/14/2022

"Cx complains that the unit not maiking ice again, inspected unit, i jump t/h and i/m never fill with water, so i jump l/v and valve is working, unit needs a new ice maker ..order part; ordrng 1 W10882923 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23454

Justin W.

Job Details: 07/14/2022

checked unit to find air gap in freezer door attempted to use permagum and steam to close gap unsuccessfully. called techline spoke to Austin was advised to replace freezer door. confirmed reservoir not damaged at connector and was seated correctly. leak is permeating from valve. ordering dual valve to be replaced at same time as reservoir. advised cx to call after door comes in to schedule return visit cx agreed; ordrng 1 W11482383 (dual valve) and 1 W11436967 (ss fc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Richmond, VA 23226

Jerod R.

Job Details: 07/14/2022

tested unit found unit had shorted ice maker due to shorted harness ordered needed part; ordrng 1 WPW10715709 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/14/2022

"cx complaint is with temps and unit not cooling and no ice as well. took temp readings first of 55 in FF and 14 in Freezer. units temps set to normal and FF 1 lower. pulled freezer apart and evap froze over again. cx said those parts were just replaced,per service pointer there is a issue with clip and placement as well as revised controls as well. lights and fans check and compressor temp ranged around 115. units not defrosting. unit will need parts and defrosed again and install pointer parts as well as wrap clip. as soon as parts are in office will schedule.; ordrng 1 W11437914 (Clip) and 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 W11546981 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23436

Austin D.

Job Details: 07/14/2022

cx complaint the unit is not making ice without leaking out of the diospenser. checked the unit and found that the ice maker itself is calling for too much water. this is making water run out of the ice maker and filling the bin up. unit will need a new ice maker to resovle the issue. ordering a valve as well just incase.; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Richmond, VA 23235

Joseph D.

Job Details: 07/14/2022

"replaced door latch ran quick cycle, unit now working properly. latch was faulty, unable to spin/agitate or fill due to this."

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