Service History 1017 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, VA 22554

Tanner B.

Job Details: 07/06/2022

"Last visit the unit was giving E5 Error for timed IM.. During diag , the IM cycled , filled etc.. the unit was cooling .. Ordered IM/UI to correct issue . At the very end of last visit i noticed temps set incorrect, cx and i couldnt determine when/ who did it.. I informed him i set them to recommeneded and to let me know how it cools.. today i found the freezer set to -5 in freezer and the unit is cooling at 20-25 degrees. cx states on recommened the unit will thaw out in FC .. unit has cooling issue , needs sealed sytstem tech. possible bad compressor / possible leak.; ordrng 1 w11578205 (compressor) and 2 w11504431 (suction / compressor)s and 2 w11504415 (coupler)s and 2 w11506621 (charging tube/ compressor)s and 2 w11506635 (access coupler)s and 2 wpw10143759 (uv drier)s and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Waynesboro, PA 17268

Sal R.

Job Details: 07/06/2022

CX complaint is that the unit is not opperating. I found that the sump & motor has failed. I quoted CX for the cost of repair. CX informed me that he will replace the unit. I collected $120.00 cash for service charges.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Julian H.

Job Details: 07/06/2022

CX complaint about washer sometimes not locking properly or dispensing powder soap put unit on test mode no error codes found door is difficult to close to CX but I couldnt see anything that is impeding door to close tested several times on test mode and normal cycle and working properly CX is using oxi clean powder that dissolves better with warm to hot water advised CX to change setting and explain how

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/06/2022

"Confirmed cx complaint unit freezing up in freezer. Found freezer door gasket malformed, letting air in. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Nanjemoy, MD 20662

Robert A.

Job Details: 07/06/2022

Cx complaint that the unit is not draining. I inspected the unit and confirmed the complaint. I found that the drain pump had some debris in it block the impeller from spinning. I removed the debris and tested the unit for the cx. It still did not work because the drain tube is clogged with gunk from food residue. The unit will need a new drain tube to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 3385556 (drain hose)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near ,

Michael E.

Job Details: 07/06/2022

Replaced pantry drawer cover as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs unit doesnt drain, I found the connector to the drain was not secured, i secured drain connector and tested unit, Unit drains now but it has a restriction at the garbage disposal. Advised customer to call a plumber as well. Dishwasher is now working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 07/06/2022

"Cx complains that the oven not working at all, cks unit, top burners working ok, i ran diagnostic test mode, error code f1e0 internal board failure elements cks ok, order cntrl board and temp sensor; ordrng 1 w11567368 (cntrl elec) and 1 WPW10181986 (sensor)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Arlington, VA 22201

Christian C.

Job Details: 07/06/2022

Installed rollers. Tested unit. No more grinding noise. Unit is heating.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Ellicott City, MD 21042

Justin S.

Job Details: 07/06/2022

cx says the unit has started making ice yesterday but was slow to start. the lights are all working good. the cx says the ice cream has always been frozen solid. freezer temp is 0f and refrigerator 38f. temps set to 0f and 37f. test 56 shows no errors. ice maker has non frozen ice in the tray so is filling. test 3 the evaporator fan is blowing good. test 15 shows not full and full good. test 36 is blowing good. door gaskets sealing good. reset power to the unit and called tech support. spoke with an anthony. file number

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Indian Head, MD 20640

Robert A.

Job Details: 07/06/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23434

Branden R.

Job Details: 07/06/2022

"cx complaint no matter the setting or time it stays on for 3 seconds rattles and shuts off. it is not . . . checked unit found unit sparks when plugged in and turned on , uninstalled and disassembled whole high side , found OL on fuse , used mirror to check tube best i can , can see inside wave tube that its has small burn marks call techline to document , wont told to order any parts was advised they will be reaching out to cx for further info . cx vary unhappy with unit . "

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Bryans Road, MD 20616

Robert A.

Job Details: 07/06/2022

"Cx complaint that the unit is not turning off after counting down. I inpected the unit to confirm the complaint. Certain cycles will count down then begin to increase in time again. This is a repeat issue, I replaced the control, fascia and moisture harness before. The same parts will need to be replaced again. I called WP safety to document the issue. The cx was promised a replacement unit if the issue occured again. They will call WP obtain a replacement. I'm marking the parts for the return visit.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Odenton, MD 21113

Eric W.

Job Details: 07/06/2022

installed nw control and console unit now working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Accokeek, MD 20607

Robert A.

Job Details: 07/06/2022

Cx complaint that the unit is making a loud noise during the cycle. I inspected the unit and confirmed the complaint. I found the noise is coming an inbalanced blower wheel. The unit will need a new blower wheel and motor. I'm ordering the parts for the return visit. I collected the service call by CC and left the cx with a quote.; ordrng 1 WP697772 (blower wheel 40.75) and 1 W11126010 (motor 228.20)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/06/2022

"CX complaint New Dryer NOT dryingInspected unit, Unit produces heat but DOES not dry clothes. Went to the back of unit and checked resistance for the Thermal Fuse, TCO, High limit, Thermostat, and element. All show continuity IN range. I then Ran the Dryer again and removed the lint trap off the top... the dryer was blowing air Out the lint trap! Once disconnected the vent, then ran the unit started sucking air into the lint trap and blew air OUt the back of the unit. Issue is likely within the vents of CX house, hes contacting installers/vent people to resolve the issue."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs unit doesnt complete cycle and makes a loud noise. I found the nut that holds the splutch assy together backed off and was laying on the ground, splutch started hitting the cover and wouldnt engage. I was able to torque the nut back on so the customer can use it but it damaged the cover and the splutch pulley. ordering splutch and cover. Rans test cycle and calibration. Unit is ok to use until we get the parts in.; ordrng 1 W10721967 (splutch) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, MD 21102

Brian R.

Job Details: 07/06/2022

cx complaint is with temps in unit. took temp readings first of 15 in Freezer and 54 in FF. she said unit started with freezing things on top shelf then went from there. said unit never would change temp to what unit was set to. unit was set to 33 n 0 at time of service. top air flow cover in freezer had ice on it and evap was claer at time of service. will order parts needed and office will schedule.; ordrng 1 W11236851 (Damper) and 2 W10316760 (Temperature Sensor)s and 1 W11566894 (UI)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ02

Near Arlington, VA 22207

Christian C.

Job Details: 07/06/2022

Cx complaint IM does not stop. Inspected unit found bail arm not in slot. Secured bail arm and advised cx about bail arm. Cx paid for service call.

We serviced a

JENNAIR DISHWASHER

Model JDB3600AWS3

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/06/2022

"CX complaint: Dishwasher not runningInspected unit upon arrival, Found Start/resume button slowly blinking. indicating unit lost power during cycle. cleared it, ran through diagnostic cycle, and short run of normal cycle to test function. Everything checked out. Charging CX 120.00 for service fee job complete."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Baltimore, MD 21207

Keith H.

Job Details: 07/06/2022

cx complaint is sometimes unit doesnt come on. sometimes door wont lock so it wont spin inspected unit put into diagnsotics found f2e1 ui stuck..f5e3 lock lock failure ordeirn control console and latch; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec) and 1 W10810403 (lid lock assy)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Woodbine, MD 21797

Justin S.

Job Details: 07/06/2022

cx showed me that most of the burners are high except the 2 on the rear middle and left(pic). the burner caps are not locked into the heads they sit on. the right front and rear are swapped and the front middle and left are swapped. installed the correct caps onto the heads and the flames are all good now. informed the cx if they ever move them the caps must go back on the correct burners. the grates are cracked but informed the cx they are not covered. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Alexandria, VA 22301

David J.

Job Details: 07/06/2022

"Cx complaint unit would not run at all, dispenser is broken and heating element is bent in tub. Replaced all parts stated besides control board. Erased error codes and tested unit for 30 mins. Unit ran and had no leaks and zero error codes. Unit now working as intended."

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Bethany Beach, DE 19930

Andrew W.

Job Details: 07/06/2022

Cx complaint is unit oven light comes on and flickers. inspected and verified complaint. when the oven door is opened the light comes on for a few seconds and then begins to dim low to bright and also flickers on and off. tested the light relay in diag mode and the same thing occured but the light stayed on the way it should slightly longer. no error codes present. shut the unit off at the breaker and was about to pull the unit out and realized i would need power to check connections at the control before simply replacing it. when the power was turned back on the unit light was working completely normal. tested multiple times and the light came on and stayed on. unit is working as designed. job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Clinton, MD 20735

Shane B.

Job Details: 07/06/2022

complaint is the fridge section not cooling properly. cx said freezer is cooling fine. when i arrived unit was set to recomended in both sections. prob shows 49 in fridge. i found evap is compeletly iced up. found RC thermistor is out of spec. evap fan is working. unit will need new evap fan with harness. cx paid for everything but labor. will pay 130 on return.; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Bunker Hill, WV 25413

Danny R.

Job Details: 07/06/2022

the gasket was out of place reinstalled the gaskets checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Leesburg, VA 20175

Ken M.

Job Details: 07/06/2022

"Customer complaint is that the water flow is slow. Found an additional issue of the leds flickering. Unit tested and found that the unit has an issue with the filter housing, housing leaks with the filter removed, but the water pressure returned. Unit needs a new filter housing. Unit also needs a new fresh food led/driver assy to address the flicker issue.; ordrng 1 W10862461 (housing) and 1 WPW10515058 (light)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/06/2022

"replaced failed console, and connected to router, updated and ensured proper function of unit. working as designed. spaker working"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Alexandria, VA 22301

David J.

Job Details: 07/06/2022

Cx complaint unit had no water pressure. Went to install dual water valve and when removed I had no water pressure coming from wall. Re installed and went to check water line shut off. Inspected and found it was no where close to open. Opened all the way and tested. Now have full water pressure. Other issue was there was barley any ice coming out of ice maker. Which would also be the reason as well. Unit is now working as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Middle River, MD 21220

Milton J.

Job Details: 07/06/2022

CX complaint OTR light will not turn off. Installed new Control as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Petersburg, VA 23805

John P.

Job Details: 07/06/2022

CX complaint unit not making ice checked unit found wire for on-off switch not seated at connector seated wire tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Laurel, MD 20723

Andrew H.

Job Details: 07/06/2022

Replaced evaporator dryer and drip tray. I pulled unit into a 30 inch vacuum. And filled to 5.5 oz. Unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Laurel, MD 20723

Andrew H.

Job Details: 07/06/2022

Replaced evaporator dryer and drip tray. I pulled unit into a 30 inch vacuum. And filled to 5.5 oz. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near White Hall, MD 21161

Neil H.

Job Details: 07/06/2022

freezer im leaking undernth new im needed and i tighten all the handles on the doors.cx needs am appt if possible.; ordrng 1 W10886939 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Queenstown, MD 21658

Jonathon C.

Job Details: 07/06/2022

"cx complaint, filter door will not close. tested, inspected, verified complaint. popped the cover open (was duct taped) pushed the filter back in, door latched. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Queenstown, MD 21658

Jonathon C.

Job Details: 07/06/2022

"cx complaint, filter door will not close. tested, inspected, verified complaint. popped the cover open (was duct taped) pushed the filter back in, door latched. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs unit is not cooling, Found the compressor not running while all fans are running, ran test40 no power coming from orion board at connector p15 to the compressor when in step 3, noticed a plastic burning smell coming from the orion board. Replaced orion board and compressor kicked on right away. Unit is having a control issue. Also replaced the UI and gemini board. Unit is now working as designed. Advised customer to allow 24-48hours for unit to get back down to temp."

We serviced a

WHIRLPOOL OVEN

Model WFE320MOJS0

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/06/2022

"installed and tested new control, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Sparks Glencoe, MD 21152

Neil H.

Job Details: 07/06/2022

found no errors stored and i checked the over fill pan no water and ran dia unit went through no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/06/2022

"installed ui per previous, warter and light funcion returned, icemkaer had been working fine since last visit, reset power, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 07/06/2022

"tested unit found unit has issue with ff thermistor location unit has service pointer , s-code S16360 covers labor; ordrng 1 W11457241 (evap cover kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Macon, VA 23139

Jerod R.

Job Details: 07/06/2022

"tested unit found unit upper rack out of square on left side was able to straigten , unit is now fully functional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23228

Jerod R.

Job Details: 07/06/2022

"testedunit found unit has bad evap fan , not allowing air flow ordered new evap fan and harness; ordrng 1 W11559968 (fan) and 1 W11581973 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/06/2022

"cx complaint bail arm is not seated properly. checked unit, verified issue, replaced icemaker, advised cx to dump ice in bin and store in bag so new icemaker dirty cubes dont mix with clean ice, and to dump first couple of batches of ice. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Falls Church, VA 22046

Jason A.

Job Details: 07/06/2022

"CX complaint FRIGE RC warm temps. Items in FC door not frozen. Found evap frozen. Evap cover has a 1.2inch layer of frost. Tried to enable defrost. Turned off thermostat Cleared evap.Measure HTR & thermistor resistance, Called techline 7734039070. Replace control. https://s3.amazonaws.com/sm-backend-production-attachments/tech-sheet-W10872127-RevA.pdf > JJ; ordrng 1 W11613574 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/06/2022

upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/06/2022

upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Arlington, VA 22204

Emmanuel R.

Job Details: 07/06/2022

"Cs RH door is off alignment and rubbing on the bottom , and icemaker isnt making ice. I found the bottom of the RH door where the cam and pin is , it split so the door is wobbling around the hinge cant keep the door straight, unit needs a RH stainless door. Also found when you cross t-h on the jumper of the icemaker the icemaker tries to cycles but it just clicks and makes noises but never cycles properly, icemaker must be siezed or gears are not catching. ordering RH door and icemaker.; ordrng 1 W11178521 (nameplate) and 1 LW10413519 (dor-fip ms) and 1 WPW10470155 (cam-door) and 1 WPW10397055 (bracket) and 1 4317943 (icemaker) and 1 W11257307 (icemaker wires)"

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW02

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/06/2022

checked unit and found a cracked outer tub for the unit. advised cx that the tub would have to be repalced. quoted cx and quote came out to around 1400 dollars. cx did not want to go ahead with repair at this time. added 90 dollars to other ticket for payment of service call.

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW02

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/06/2022

We serviced a

KITCHENAID RANGE

Model KGRS505XSS01

Near Arlington, VA 22201

Christian C.

Job Details: 07/06/2022

"Cx complaint right rear burner is constantly on. When powering on unit they can ignite burner with a handheld lighter. Rear right burner knob does not adjust flame when turning. All screws for all orifaces would need to be drilled out. Called techline Called safety to document findings. Cx would be responsible for repair costs. Cx would like to talk to whirlpool and see if they can get it covered. If cx calls back order WPW10407680-rear oriface holders-qty2, WPW10407678-left front oriface holder-qty1, W10861630-right front oriface holder-qty1, WPW10319347-center oriface holder-qty1, WP3368921-burner head screws-qty10, and WPW10204705-manifold assembly-qty1."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Dover, PA 17315

Bernard M.

Job Details: 07/06/2022

"Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F0E3 overload, F8E1 long fill. Ran test cycle and found the water to have slow flow. Unit completed cycles without further issues. Replaced inlet valve using pre-id parts, recalibrated and ran test cycle. Unit completed test. Unit works as designed. Cx paid for full repair."

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near Reisterstown, MD 21136

Brian R.

Job Details: 07/06/2022

cx answered and said she didnt know we were coming and units been working for her. said at first unit didnt work and then it started and was running fine ever since. no codes in unit. tested and ran unit. unit powered up and started and gas lit and unit heated. tested and checked over unit and unit runs as it should. nothing wrong with unit as of now and unit runs fine. vents is cleaned and cleared.job complete.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21217

Shane M.

Job Details: 07/06/2022

"cx complaint of smelling gas. no gas smell on arrival. pre heated unit to 350F. strong flames, unit reached 350F. preheated unit to 450F unit ignited right away. advised cx i can double check for smell gas leaks with a gas sniffer.; ordrng 1 gassniffer"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Alexandria, VA 22305

David J.

Job Details: 07/06/2022

Cx complaint unit not making ice and water makes a hammer sound when dispensing and very slow. Inspected unit and tried to force a harvest and Ive maker was in responsive. Tested water at dispenser and indeed it was making a loud bang at filter head. Found housing is also broke and is not solidly mounter. Quoted Cx for repair and will make the call to fix or get a new one today. Cx paid 120.00 for service call. ; ordrng 1 W11346623 (Filter head) and 1 Wp67001668 (Filter housing) and 1 Wp12568001 (Filter cover)

We serviced a

WHIRLPOOL RANGE

Model NA

Near Alexandria, VA 22310

David J.

Job Details: 07/06/2022

"CX canceled, had errands to run. Could not find model or serial number on unit anyways could not work on it."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20852

Julian H.

Job Details: 07/06/2022

CX complaint about unit leaking inspected and found a slow leak from motor need part; ordrng 1 W11416362 (sump/pump motor)

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ00

Near Pikesville, MD 21208

Keith H.

Job Details: 07/06/2022

cx complaint is unit was banging inspected unit put into diagnsotics found an error for off bablce removed bottom panel shocks are good. ran test it worked well also ran test with clothes in and it worked fine suggested cx use lighter loads to get more life out of unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Elizabeth City, NC 27909

Branden R.

Job Details: 07/06/2022

"cx complaint doors not sealing - refrigerator , checked unit found door gasket no seating properly tryed to steamed and still didnt seal , replaced with pre id and steamed gasket unit is not sealing properly added washer to door to bring it up a little unit is sealing and running as designed c agreed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB00

Near Pikesville, MD 21208

Keith H.

Job Details: 07/06/2022

cx complaint is frost buildup in freezer inspected unit and gap in freezer door seal i was able to heat and adjust gasket and its sealing good now unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/06/2022

"replaced control and thermistor, verrified all loads in diagnostics, compressor pulling .8 amps, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Pikesville, MD 21208

Keith H.

Job Details: 07/06/2022

repalced control and unit seems to be wokring but i found the million is shorted very cold to touch; ordrng 1 W11084813 (rail-mulln)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Phoenix, MD 21131

Neil H.

Job Details: 07/06/2022

replaced the control and panel and display unit tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Phoenix, MD 21131

Neil H.

Job Details: 07/06/2022

replaced the control and panel and display unit tested good.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Chesapeake, VA 23324

Zachery R.

Job Details: 07/06/2022

"replaced control, spark module, harness, and installed insulation, tested, unit working as designed. secured control in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamston, NC 27892

Ronnie B.

Job Details: 07/06/2022

"removed and replaced evap fan, main control, and user interface. Went to replace ice box fan but was another evap fan in box. Went ahead and tested unit, all fans are working normaly at this point. Unit is cooling, fans working, controls and lights working, unit is working as designed."

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fairfax, VA 22031

Jason A.

Job Details: 07/06/2022

Reschedule. CX will call for availability; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Falls Church, VA 22041

Emmanuel R.

Job Details: 07/06/2022

"Cs unit is making a loud noise when spinning, I found the long bolts that holds the drum while shipping still attached. Removed shipping bolts and tested unit. Unit is now working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Richmond, VA 23235

Joseph D.

Job Details: 07/06/2022

"found unit with pin to wheel not secured and unlevelled, reseated levelling wheel and unit now closing door properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Glen Arm, MD 21057

Neil H.

Job Details: 07/06/2022

"REPLACED THE VALVE,BIN,FILL TUBE UNIT TESTED GOOD DROPPED ICE IN I/M AND THEN FILLED."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Richmond, VA 23235

Joseph D.

Job Details: 07/06/2022

replaced tub rung as per techline and advised cx to call back and wait for servicepointer of retooled part to be released if problem persists.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 07/06/2022

"ELW PROGRAM 2 YR WARRANTYCX complaint about mullion not flipping staying on the way to close door deli drawers not rolling out properly ui on door not raising temp and not having sounds greased mullion with VS opening and closing properly drawers out of tracks showed CX how to installed them properly issue with door ui not displaying temp properly need ui; ordrng 1 W11330486 (DOOR UI) and 1 350849 (grease), used 1 350849 (grease) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Frederick, MD 21701

Ricky E.

Job Details: 07/06/2022

"0-5 2-1 the customer stated that the unit when going into rince, will not agitate or spin. the unit will fill, but then it will spin slowly and will not finish.. fnd an off balance error and a stuck key error. removed errors and ran diag. all tests ck good, the unit would spin on any sped and will agitate on any speed.. ran the load calibration cycle to reset the unit... the unit cks ok... the unit may have trans issues"

We serviced a

JENN-AIR COOKTOP

Model JEC4536BS00

Near Rockville, MD 20853

Julian H.

Job Details: 07/06/2022

CX complaint about crack on cooktop need part CX PIF; ordrng 1 W10622122 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/06/2022

"unit is in warranty per sb web p.o.p. saved to quik pics. unit freeszing things in ff section and dripping from air chute onto upper shelf intermittently. foun d compressor is extremely hot to the touch and only pulling .71 amps. unit will need a new compressor, uv dryer, and process stub as well as associated couplers, lok ring, and r600 refrigerant. 2ct sealed system and also inspect drain hose during service, its clear now and the drip pan has water in it at this time.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"

We serviced a

KITCHENAID DISHWASHER

Model KUDL15FXSS5

Near Alexandria, VA 22301

David J.

Job Details: 07/06/2022

"(? Error code) communication between ACU F6-e4 float switch F6-e6 cool water F6-e3 suds Cx complaint unit has green light that just blinks. Wont start, inspected unit and found 3 error codes above. Inspected float switch for trash. Cleaned under float switch. Ran diagnostic cycle and found found after cycle lots of suds in water. Removed suds and cleared error codes. Ran a normal cycle for about 15 minutes. Re checked for error codes and had none. Believe the unit was over sudsing. There was a recent error code for a control communication but didnt get the code. Explained to Cx about cleaning dishes before putting them in unit how it can cause lots of suds do to soap used at the sink. Unit is now working as designed. If problem re occurs its possible unit may need a control board. Okay"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 07/06/2022

"Cc the unit not heating/ drying. found loose heater connection after seeing 7-1 error in diag. cleared and ran diag. unit now working, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Stafford, VA 22554

Robert W.

Job Details: 07/06/2022

CX Complaint is the unit just not working. Inspected unit and found error code F7E1 found the shifter isnt reading properly back to control also found clutch is skipping teeth because the shifter isnt working properly. Ordering shifter and clutch; ordrng 1 W11481722 (Shifter) and 1 W10721967 (Clutch)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Inwood, WV 25428

Danny R.

Job Details: 07/06/2022

unit had a loose harness on elelemnt reinstaled harness and then it heated to standard unit chrcvksok

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS7

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/06/2022

"Cx complaint no power.Power supply ok. Found open filterboard fuse. Bypassed fuse by using a 20A resettable breaker. Unit didn't turn on, the control board received L1 but no neutral. Found open cavity thermostat and possible issue with door interlock. quoted repair $394.28 with $145 labor for cavity thermostat W10864742, 2 fuses W10138793 and 2 door interlocks W11197766 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W10864742 (cavity thermostat) and 2 W10138793 (fuse)s and 2 W11197766 (interlock)s"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Washington, DC 20017

Shawn D.

Job Details: 07/06/2022

arrived with sammy no answer we waited 20 minutes then moved on no one came to door

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AR

Near Westminster, MD 21157

Brian R.

Job Details: 07/06/2022

cx answered door and said she did not have service set up with us as the place she got unit came out to fix and her unit works fine now. advised i will update and close her ticket out.

We serviced a

WHIRLPOOL DISPOSERS

Model WG1202PH1

Near Washington, DC 20024

Shawn D.

Job Details: 07/06/2022

arrived and cx is the renter and only has owners contact by email. hes going email owner and ask him what he wants to do since unit is out of warrenty. cx did say owner purchased place and hes the first to live here but building is way older than a year.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23228

Jerod R.

Job Details: 07/06/2022

tested unit found unit has bent cabinet and rear panel making unit go out of balance do to the lean; ordrng 1 W10676680 (cabinet) and 1 W11486091 (rear panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Yorktown, VA 23693

Carl A.

Job Details: 07/06/2022

"cx complaint of unit not working ,checked unit to find the foillowing errror codes F4E3,sump dead.replaced sump and motor tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near North Bethesda, MD 20852

Julian H.

Job Details: 07/06/2022

"CX complaint clicking noise from the back Tested fans, compressor, damper and icemaker. Inspected compressor on a test found that refrigerant makes a sound which CX identified explained that this sounds are normal on this refrigerator is the way refrigerant flows inside system and expands taped also water lines on the back so they wont be hanging and causing an issue documented call "

We serviced a

KITCHENAID COOKTOP

Model KICU500XBL

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/06/2022

"CX COmplaint: PArt of Cooktop not workingInspected unit, ( Sealed to countertop) found F47 Communication code, Tried recalibrating with code 28 for the model number. UI displayed Error then rethrew the F47.From Here, I have to Check the Fuses on the Filter Board and the UI Board ( Module Board Could Be bad as well) However, Unit is Sealed to COuntertop with Cualk. CX has to have unit out and available for Service. CX asked me to give him part prices, then decided he wants to look for a new unit. IF he cant, and has to have it repaired, he will call back. He understands if its not within the 30 days after today he WILL have to pay another 120 fee. Charged CX for 120.00 via card and completed. WPW10328453( module)WPW10328453 (UI Board.)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, VA 23513

Carl A.

Job Details: 07/06/2022

cx complaint of unit not heating checkedu nit to find the oprating therastat open as it was reciving 120 on each leg and 234 across but when ohmed out ohmed open replaced thermastat tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Takoma Park, MD 20912

Roberto I.

Job Details: 07/06/2022

CX complaint Rc too warm.Temp check showed Rc 51F and Fc 1F. Found evap fan noisy and frost all over the freezer. Seems like the fan is not running fast enough. Ordering evap fan W11369036. Pre id control to be used on return just in case; ordrng 1 W11369036 (evap fan)

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Springfield, VA 22151

Jason A.

Job Details: 07/06/2022

CX complaint FRIGE FC door not closing. Replaced FC door & gasket. Heat seal to remove wrinkles. Test doors operate & close properly. Used a bright light in FC to check for airgaps > JJ

We serviced a

KITCHENAID HOOD

Model KXU8036YSS0

Near Darnestown, MD 20874

Julian H.

Job Details: 07/06/2022

CX complaint about fan motor not working switch not turning on fan removed control panel and found a broken housing as well need parts CX OWES LABOR $110; ordrng 1 W11387938 (housing) and 1 W11193832 (swtch-rckr)

We serviced a

KITCHENAID COOKTOP

Model KFEG504KPS0

Near Stafford, VA 22554

Robert W.

Job Details: 07/06/2022

CX Complaint is the unit is sparking and control wont come on anymore. Inspected unit and found the main harness is burnt up near control causing the sparking issue off the chassic of unit. Ordeering Control and main harness; ordrng 1 W11088877 (Control) and 1 W11188432 (Main harness)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Suffolk, VA 23435

Anthony D.

Job Details: 07/06/2022

replaced dispenser and inlet vavle tested unit working as designed

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Leesburg, VA 20176

Ken M.

Job Details: 07/06/2022

Customer complaint is that the waveguide cover on the side of the unit started to burn orange. The upper cover is burnt through. Unit needs a new magnetron and cover.; ordrng 1 W10915651 (cover-plt) and 1 W11346197 (magnetron)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Nottingham, MD 21236

Milton J.

Job Details: 07/06/2022

Complaint lights out. Installed new RC Door Switch as previously ordered. Tested unit and is now functioning properly. -MJrob

We serviced a

JENNAIR RANGE

Model JDRP436WP02

Near Baltimore, MD 21231

Shane M.

Job Details: 07/06/2022

installed all parts. collected labor

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1500ADS4

Near Suffolk, VA 23438

Branden R.

Job Details: 07/06/2022

"cx complaint unit leaking checked unit found no error codes stored to unit , let unit run and found gakest flipped over itself allowing small drops of water to run down gasket onto floor , unit will need new gasket for repair cx agreed .; ordrng 1 W11498831 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS03

Near Leesburg, VA 20176

Ken M.

Job Details: 07/06/2022

Customer complaint is that the right door gasket is torn. Visual inspection confirmed issue. Gasket replaced and heated to close gaps and remove wrinkles from shipping. Door is sealing properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Manassas Park, VA 20111

Ezra M.

Job Details: 07/06/2022

"installed new valve, noise gone."

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Middletown, DE 19709

Taylor F.

Job Details: 07/06/2022

Cx canceled at the door.

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