Service History 1017 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, Virginia 23086

Jerod R.

Job Details: 07/14/2022

tested unit found unit had bad squeak from gearcase ordered new gearcase; ordrng 1 W11449840 (gearcase)

We serviced a

KITCHENAID HOOD

Model KVWB400DSS3

Near Glen Burnie, Maryland 21061

Kevin P.

Job Details: 07/14/2022

" cx complaint unit not powering on at all, verified good voltage at outlet and junction box connections 122vac L1 to neutral and L1 to ground at all points including all the way to connector for control. when the control is plugged in and i manipulate the harness side of that connection internakl the unit the connection can be made and then broken repeatably wiggling the wiring on the harness side of the connection, the unit needs a new main harness which is not a serviceable part, called techline to document and was given a file #. unit is being sent to review, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV5208WS1

Near Cockeysville, Maryland 21030

Keith H.

Job Details: 07/14/2022

cx complaint is unit made loud buzz noise inspected unit and found a cracked diode i replaced diode tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Selbyville, Delaware 19975

Michael E.

Job Details: 07/14/2022

Replaced the filter housing and diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MDE7658AYQ

Near Bowie, Maryland 20716

Alexander D.

Job Details: 07/14/2022

"cx complaint unit making squealing noise when first starting. inspected unit and verified complaint. no noise with belt detached from pulley. found back righ roller not spinning freely but other roller and idler pulley looks like they could start squeaking soon too. cx wants all 3 replaced. replaced both rollers and pulley. tested unit, no noise. quoted 333.62, paid in full with c/c. unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 07/14/2022

no show. waited 10 & called office.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fairfax, Virginia 22030

Carl R.

Job Details: 07/14/2022

"Heater Bushing W11537778 - SP W11540964 - Special Project S17304. Removed unit from underneath counter and removed lowwr rack and spray arm, 2 plastic fasteners removed original heater element. Installed new heater element and 2 plastic fasteners. Tested unit for leaks and no leaks found. Put unit back underneath counter. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Fairfax, Virginia 22030

Carl R.

Job Details: 07/14/2022

"UNIT CONTROL WILL NOT TURN ON. Removed rear cover and screws. Lifted lid, Removed console, disconnected wire connections and screws. Installed new control, tested unit, Unit working properly. No codes"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Arlington, Virginia 22205

Eric W.

Job Details: 07/14/2022

lat time i was her the bin i ordered was bent need to reorder bin installed all parts and thawed out unit; ordrng 1 W11387053 (freezer uppper bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300EWH01

Near Alexandria, Virginia 22304

Emmanuel R.

Job Details: 07/14/2022

"Cs freezer door is getting stuck and not closing all they ,allowing cold air to escape. Confirmed complaint, I found the duck bill on the back of the drain has lint in it , completely clogging the drain. The water over filled in the freezer , freezing door shut and not allowing door to close. Cleaned out the duck bill and removed all the ice. tested drain, unit is now working prooerly. collected for svc call. $120.00"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Reston, Virginia 20191

Christian C.

Job Details: 07/14/2022

Cx complaint of an F2E2 error. Inspected unit found console unresponsive to any buttons. Connections secure. Reseated connections and power cycled unit. Issue still persists. Ordering console and housing ui.; ordrng 1 W11116422 (console) and 1 W11368911 (housing ui)

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Middletown, Delaware 19709

Alexander W.

Job Details: 07/14/2022

Cx stated unit not making any noise tested inspected and verified cx complaint installed part per previous diag tested unit. Unit is now operating as designed job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Newark, Delaware 19713

Alexander W.

Job Details: 07/14/2022

"Cx stated water filter flying out. Tested inspected and verified cx complaint found water filter defective not staying in filter housing replaced filter with one from pre-id parts tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, Delaware 19713

Alexander W.

Job Details: 07/14/2022

"Cx stated unit is not filling tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is operating as designed job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near ,

Mitchell H.

Job Details: 07/14/2022

cx complaint units front right burner is not sparking. inspected unit and confirmed. with that switch it wouldnt ignite. with other switches it would ignite and send spark. pulled cover off and adjusted switch harness and its now coming. switch harness looked good and no brekas or anything in wires.. ordering switch harness to take care of issue fully.; ordrng 1 W11233074 (switch hanress)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, District of Columbia 20002

Mitchell H.

Job Details: 07/14/2022

cx complaint unit is not working and just draining. installed all parts per last tech. tested unit and still same issue. mcu is needed. luckily the maintanace had a new mcu control on hand and replaced it and now unit is working good and as desinged. job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Wilmington, Delaware 19804

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Replaced evap fan from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 07/14/2022

"Cx complaint is lid not locking. tested inspected and verifed complaint. Found the strike to be defective. Replaced strike from VS and unit is now working as designed. Job is complete.; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found fill tube to be frozen. Replaced fill tube from previous diagnosis and unit is now working as designed. Cx is going to call when they receive the door.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Millersville, Maryland 21108

Andrew H.

Job Details: 07/14/2022

Cx complaint is the unit is leaking from the freezer. I found drain tube clogged with ice. Causing water from the defrost to leak into the freezer cabinet bottom and freeze. I cleared ice from evaporator tray and cleaned drain tube. I tested drain unit is now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found tray thermistor to be defective. Replaced IM from pre ID and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found tray thermistor to be defective. Replaced IM from pre ID and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 07/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be bad which caused damage to the IM. Replaced the ice maker and dual valve. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Pawleys Island, South Carolina 29585

Jason T.

Job Details: 07/14/2022

"CX complaint, loud thumping noise during any cycle, found blower wheel assembly loose on the motor shaft, also the drive belt is worn loose from the motor shaft and the rear support rollers are causing vibration. Replaced parts from truck stock to complete to repair, verified all unit functions for proper operation.. working as designed.; ordrng 1 WPW10198086 (Drive belt) and 1 WP694089 (Blower wheel) and 1 349241T (Roller support kit), used 1 WPW10198086 (Drive belt), 1 WP694089 (Blower wheel), and 1 349241T (Roller support kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Newark, Delaware 19711

Alexander W.

Job Details: 07/14/2022

Cx stated unit not cleaning inspected tested and verified cx complaint found middle rack spray arm is clogged tried cleaning out but not working found sump is defective gave cx quote for sump and spray arm cx is going to try calling whirlpool and get an authorization. Cx paid service call by CC job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 07/14/2022

Cx complaint about unit not finishing cycles and giving a LF error put unit on diagnostics found errors f0E4 spin limited by water temp F3E2 inlet water temp fault then tested components and found that hot water doesnt bring any water in tested supply hose on tub and has a good pressure replaced valve from preid calibrated and working properly

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Annandale, Virginia 22003

Emmanuel R.

Job Details: 07/14/2022

Replaced sump/motor assy and tested unit. Unit is now working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Bristow, Virginia 20136

Demonte S.

Job Details: 07/14/2022

Installed both Door Gaskets. Heated the Door Gaskets. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Falls Church, Virginia 22041

Eric W.

Job Details: 07/14/2022

cx compolant of gasket on fridge door not staying in place in upper corners tryed to push back in but will not stay found the liner notch to hold gasket is biger in the corners unit will need new door and gasket; ordrng 1 LW10636410 (fridge door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Taneytown, Maryland 21787

Bernard M.

Job Details: 07/14/2022

Cx cancelled at the door. Moving on

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Elkridge, Maryland 21075

Robert L.

Job Details: 07/14/2022

"cx complaint not heating, found f4e4 , f4e3 errors, found proper voltage at terminal, found all functions working except heat, found 117v into heat relay, drops to 0v when activated, found continuity thruTCO , tstat and heated coil, found only 120v at heater when relay closes not getting 2nd leg from motor centrifical switch, quoted $672 for motor and blower wheel, cx declined to repair, collected $120 MC"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Lewes, Delaware 19958

Andrew W.

Job Details: 07/14/2022

Cx complaint is unit making a thumping noise. inspected and verified complaint. upon inspection found the drain hose 2ft down in the stand pipe. believe this was causing a back fill and hitting the back of the unit. corrected the drain hose and ran a diag test cycle. no sound was present. calibrated the unit and verified no error codes were present. educated cx on proper loading of washer. unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 07/14/2022

"CX complaint water dripping in the Rc.Removed evap cover, found clogged drain and defrost water overflowing. Unclogged drain, defrosted area and removed all the ice. Unit good to go"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near York, Pennsylvania 17408

Drew B.

Job Details: 07/14/2022

cx complaint that unit is not staying engaged on the top rack they have a wheel piece cracked on the left adjuster and also the tub wheel on the right is not working correctly causing door closure issues. will need the following two parts for complete repair call to reschd; ordrng 2 W11614118 (tub wheel)s

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Reston, Virginia 20190

Christian C.

Job Details: 07/14/2022

Installed control panel and bezels. Issue still persists. Called techline. Advised to replace ribbon assembly. W11025616.; ordrng 1 W11025616 (ribbon assembly)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Greenville, North Carolina 27834

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit not freezing. Checked unit and temps are as follows top of fc is 20 degrees and bottom is -1. Pulled evap and evap is beggining to frost over limiting airflow. Checked element is is 32 ohms and good, fuses good, thermistor reading 28kohms in ice. Suspect defrost timer issues in control, ordering control.; ordrng 1 W11496873 (control) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS1

Near Annandale, Virginia 22003

Eric W.

Job Details: 07/14/2022

cx complant of unit leaking water inspected unit found leak is from the sump back by the motor unit will need new sump; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Springfield, Virginia 22150

Emmanuel R.

Job Details: 07/14/2022

"Cs Dryer doesnt is not working, confirmed complaint. Nothing happens when you hit the start button. Found the thermal fuse was open, jumped the wire to test and unit started . Ordering thermal fuse.; ordrng 1 WP3392519 (thermal fuse)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Lorton, Virginia 22079

Robert W.

Job Details: 07/14/2022

"CX Complaint is the unit isnt cooling. Inspected unit and found the Control not responding cycled power and tried putting uni in diag and control isnt working properly, Replaced control and programed unit and unit is now responding and cooling properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/14/2022

"Replaced sump/ motor, unit still didnt work.. replaced control and ran diag. now working as designed .. job complete no errors no leaks"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Ocean City, Maryland 21842

Michael E.

Job Details: 07/14/2022

CX complaint: not heating. Tested unit but was not able to verify that complaint but i did find that the airflow failed the airflow test with the electronic air flow tester. I advised CX to have the vent line inspected since line was recently replaced. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, Virginia 22152

Emmanuel R.

Job Details: 07/14/2022

"Cs unit stopped cooling,Found the evap frozen over, defrosted evap. I manually activated heater and it didnt want to come on, inspected wiring harness and found one of the wires for the heater wasnt connected securely. Secured wire and heater came on. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Herndon, Virginia 20171

Carl R.

Job Details: 07/14/2022

"BIR BIR Door open error code, led lights not on when open the door BIR Door open error code, replaced upper right extension arm and left upper extension arm. Wit kits. Cx pif. Working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 07/14/2022

tested unit found signal from control to valve absent ordered new control; ordrng 1 W11462458 (control)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS9

Near Great Falls, Virginia 22066

Jason A.

Job Details: 07/14/2022

CX complaint DW dispenser doesnt open. Replaced dispenser. Ran test wash 2X. F2E1 error code but water level correct. Dispenser opens.NO LEAKS Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Winterville, North Carolina 28590

Ronnie B.

Job Details: 07/14/2022

cx complaint of unit making noise in agitation. Checked unit and no codes stored at this time. Ran test and heard noise from gearcase during agitation and spin. Washplate not wanting to separate. ordering parts needed for repair.; ordrng 1 W10528947 (drive hub kit) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, Maryland 21225

Shane M.

Job Details: 07/14/2022

cx complaint the unit is leaking? found no error codes raned test manual mode. fill unit up with water. NO LEAKS. drained unit no leaks. raned test cycle. finished no errors no leaks.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258DEM00

Near Dundalk, Maryland 21222

Shane M.

Job Details: 07/14/2022

"cx complaintt the unit stopp making ice. found ice stuck in rotation. 120v to icemaker. replaced icemaker, icemaker rotated and filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leesburg, Virginia 20176

Daniel J.

Job Details: 07/14/2022

unit not dispensing ice or water tested found ice door opens but doesnt activate valves test 45 nothing no water to icemaker and test 9 showing its reading the paddle but no voltage to valves ordering ui showing specail order control and dual vlave; ordrng 1 W10848301 (ui) and 1 WPW10341329 (dual valve) and 1 W10843055 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Sterling, Virginia 20165

Daniel J.

Job Details: 07/14/2022

unit displaying f9 e1 error through diag checked faults faults for short in wash motor vent motor and inlet valve replaced drain and control thinking drain pump shorting out control ran diag same issue wash motor not moving ordering sump valve and vent motor f7 e1 fae2 f9 e1 f8 e2 f8 e1; ordrng 1 W11414073 (vent motor) and 1 W11416363 (sump) and 1 W11434044 (water valve)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Ashburn, Virginia 20147

Daniel J.

Job Details: 07/14/2022

replaced control and tested through diag cycle unit completed cycle with no faults

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, Virginia 22153

Robert W.

Job Details: 07/14/2022

CX Complaint is the unit isnt working just beeping. Inspected unit and found error for float switch pulled lower panel and found water in drip tray. empty and then found door gasket on right side not in place pulled out reseatted and tested unit unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, Virginia 22153

Robert W.

Job Details: 07/14/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, Virginia 22304

Eric W.

Job Details: 07/14/2022

cx complant of unit not drying dishes inspected unit found no erro codes ran a test cycle cx is out of rince aid found the rince aid dispencer is empty told cx she said she had put some in told her this unit needs it to make dishes dry cx is going to retry i filled the dispencer my self

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Herndon, Virginia 20170

Christian C.

Job Details: 07/14/2022

"Installed gearcase, agitator, lidlatch, and washplate screw. Tested unit no issues. Calibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Alexandria, Virginia 22304

Eric W.

Job Details: 07/14/2022

went to install thermisto called last tec becaue i tested thermistor s freezer getting 17.8k and 6.1 k in fridge 6k is 48 degrees and food freezing unit will need fridge thermistor; ordrng 1 W11438736 (thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Great Falls, Virginia 22066

Jason A.

Job Details: 07/14/2022

CX complaint FRIGE not cooling. Prior SealSyst Gauges read 0 loside 130hiside & compressor pulls 1.3A. Check unit side no signs of UV. Replaced coupler & UV dye drier. Run vac & check for leaks. Fill with 5.25 OZ R134. Ran test 4 - good pressures 1.2A & frost pattern. Check both evaps - found UVdye at RC evap where return & cap lines go through plastic liner. Probed with a screwdriver about 1' & its coming out wet with UV dye. Called techline Sent pics. Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, Virginia 22309

Emmanuel R.

Job Details: 07/14/2022

"installed lower spray arm, tested unit, unit is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Burke, Virginia 22015

Robert W.

Job Details: 07/14/2022

"CX Complaint is the door is falling open. Inspected unit and found the DW door opening and falling, Pulled unit and found the sleeves have failed causing door to open with no resistance replaced sleeve and tested unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ00

Near Herndon, Virginia 20170

Christian C.

Job Details: 07/14/2022

Cx complaint unit dispenses water slowly. Inspected unit water is trickeling out of dispenser. Checked water pressure from shutoff and pressure is good. Removed connection from water line and resevoir and water pressure is lessened. Replaced resevoir and tested. Water is still slow. Replaced valve. Water is now dispensing normally. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Murrells Inlet, South Carolina 29576

Jason T.

Job Details: 07/14/2022

"CX complaint, no ice production, verified vac voltage at the ice maker, found ice maker stuck in harvest mode. Replaced ice maker assembly from truck stock, verified fill-harvest.. working as designed.; ordrng 1 W11546935 (Icemaker), used 1 W11546935 (Icemaker) from stock"

We serviced a

KITCHENAID WASHER

Model KDPM604KPS0

Near Ashburn, Virginia 20147

Daniel J.

Job Details: 07/14/2022

per notes installed control diverter disc vent assy and sump tested no leaks no errors

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 07/14/2022

"CX complaint, unit is not stable under the countertop, found dishwasher mounting bracket missing the two mounting screws to install it properly to the cabinet bracket so it doesn't move around under the cabinet...pics on SD. Advised customer to contact the home Depot to have the installers come back out to her home and install the dishwasher properly, cx agreed. Unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near North Bethesda, Maryland 20852

Julian H.

Job Details: 07/14/2022

BRAND NEW HOME NOT SETTLE YETcomplaint about a damage on delivery front glass and vent trim replaced but nametag not able to use and side trim lh is bend not staying in place; ordrng 1 W11178521 (nameplate) and 1 W10334004 (trim-door lh)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Taneytown, Maryland 21787

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit won't start. Inspected unit and found the lid strike not secure. Found the spring on strike had come off. Unit won't recognize the lid being closed. Ordering strike and rescheduled cx for 7/18, office will contact cx with time frame.; snapped 3 QuickPics"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 07/14/2022

"Cx complaint, no freezer led lights, no ice production, cx was advised by Kitchen Aid the repair is covered under SCode S191AQ serial number puts unit out of range for the repair to be covered under warranty. Advised customer to contact KitchenAid in reference to the unit for a parts and labor authorization to cover the repair under warranty, cx agreed.; O-emld tckt"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Myrtle Beach, South Carolina

Jason T.

Job Details: 07/14/2022

"CX complaint, will not start a wash cycle, error code shows F7-E4 wash motor not running, verified vac voltage at the motor. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11460946 (Sump pump assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204DSS0

Near McLean, Virginia 22101

Christian C.

Job Details: 07/14/2022

"Cx complaint unit lower rack wheels are broken, middle rack rails are cracked, and heating element is bent. Inspected unit found F8E1 slow drain error. Ran through service cycle no issues. No leaks. Found bottom rack front right roller cracked. Left middle rack cracked. Heating element bent. Installed bottom rack front right roller, and heating element. Tested unit no errors and no leaks. Cx paid in full."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/14/2022

Replaced heat element as per special project. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/14/2022

CX complaint: error code. Tested and verified complaint. F7E1 and F7E6 error codes for tachometer and motor faults.In diagnostic cycle i can hear motor trying to activate but is not turning. Ordering motor W11283592 and marking control for return visit just in case. Cannot reschedule due to lack of signal for internet; ordrng 1 W11283592 (motor-drve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winterville, North Carolina 28590

Ronnie B.

Job Details: 07/14/2022

"cx complaint of unit leaking and not filling. checked unit and found water valve assy sheared at fill neck. removed and replaced water valve assy, tested, unt is working as desinged."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near ,

Michael E.

Job Details: 07/14/2022

" Replaced main control and UI control. UI control is not responding at all. Marking UI control as defective. Put original UI control back on. Defrosted evap and found heater had been coming on but was not fully defrosting based on ice formed. I found a burn mark on the heater plug on the heater side. Ordering heater, evap harness and control just in case per WPTL. Scheduled next visit for 7/27 any time; ordrng 1 WP12729123 (heater) and 1 W11239562 (evap harness) and 1 WPW10631452 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Alexandria, Virginia 22302

Eric W.

Job Details: 07/14/2022

cx complant of unit making noise inspected unit found the blower wheel is cracked need new wheel; ordrng 1 WP697772 (blower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chester, Virginia 23836

Chris B.

Job Details: 07/14/2022

insatlled gaskets per email from steve kelly raised door on brackets took pics

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 07/14/2022

"Cc the unit ui unresponsive.. cycled power and reseasted connectuions . cycled power back on, unit is now working .. job complete"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HV3

Near Chesterfield, Virginia 23832

John P.

Job Details: 07/14/2022

Installed wave guide cover tested working as designed.

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Richmond, Virginia 23231

Chris B.

Job Details: 07/14/2022

cx complaint unit is unresponsive inspected unit found 120v at control at pin j5 red wire 12v not there replaced control tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hampton, Virginia 23666

Lucas R.

Job Details: 07/14/2022

"cx complaint unit not starting, checked unit found codes f9e2 drain, f8e4, float switch, f4e3 shorted heater relay, and f7e1 motor failure, found heater in range at 13 ohms, ntc 55 k ohms upon arrival, relay not activating on control to heater, also found leak from wash motor, control expart.; ordrng 1 W11462458 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near ,

Jason T.

Job Details: 07/14/2022

"Tech was advised by a customer, he was able to figure out the dispenser not working, no service needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near New Bern, North Carolina 28562

Ronnie B.

Job Details: 07/14/2022

cx complaint of fc light out. Checked unit and found fc light to be inop. Pulled led and closed door switch and verified 120vac to bulb. Ordering fc led.; ordrng 1 W11520324 (led)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP

Near North Potomac, Maryland 20878

Ricardo S.

Job Details: 07/14/2022

"Cx comolains about a water leak from ice maker, inspected unit, valve and fill tube cks ok, the ice mkaer leaks from the heater,, Replaced ice maker, unit tested ok.. no leaks"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Conway, South Carolina 29526

Jason T.

Job Details: 07/14/2022

"CS complaint, under cavity light not working properly, verified vac voltage, found defective light bulb. Replaced bulb from truck stock, verified all cavity light functions for proper operation... working as designed.; ordrng 1 8206232A (Bulb), used 1 8206232A (Bulb) from stock"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Ashburn, Virginia 20147

Daniel J.

Job Details: 07/14/2022

customer complaint of gas smell and noises while using the oven set to bake 350 f tested all five burners working as designed oven reached preheat temp and left unit on used thermalcouper to show customer how the oven cycles drops below preset temp than raises above gas is being used when it cycles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Thurmont, Maryland 21788

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit has condesation on inside of both doors. When arrived found condensation on the inside of doors, above FC door and side of ice bin. Unit is cooling as designed. Contacted TL and spoke with Steve, he suggested disconnecting comdenser fan and waiting to see if mullion would heat. Mullion didn't heat from top down over a foot, down to bottom heated. TL deeming unrepairable. WP will contact cx to discuss further action."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 07/14/2022

"Cx complaint unit making humming noise. Entered diag and found F8E1 error, long fill. Ran auto test and found unit didn't fill. The supply valves weren't open. Opened valves and water began to flow. Test completed without any other issues. Cx just closed on house and was told not to use by contractor. Not sure what kind of test was ran by contractor. Ran several tests to ensure cx ,unit was working as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Richmond, Virginia 23223

Chris B.

Job Details: 07/14/2022

cx complaint ice in ice bin will freeze solid inspected unit found obstruction in IM fill tube funnel removed obstruction tested unit working as desighned if cx call back with same issue unit will need w10786952 regulator w10267701rp tubing W11482025 valve

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Mechanicsville, Maryland 20659

Robert A.

Job Details: 07/14/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/14/2022

replaced drive system components and unit now working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 07/14/2022

"Cx complaint of unit not heating. Did confirm and found unit had bad diode. Replaced diode and unit is now as designed.; ordrng 1 W11256462 (Diode), used 1 W11256462 (Diode) from stock"

We serviced a

AMANA WASHER

Model NFW5800HW

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/14/2022

this unit has shipping bolts still installed. i removed the shipping bolts. unit working properly.

We serviced a

MAYTAG WASHER

Model MED7230HW

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 07/14/2022

"Cx complaint of striooed terminal block. Did confirm 2 malformed nuts. Replaced terminal with kit and unit is now as designed.; ordrng 1 279320 (Terminal kit), used 1 279320 (Term kit) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 07/14/2022

Cx complaint of shattered front glass. Did confirm and will need to replace front glass amd badge.; ordrng 1 WPW10409946 (Glass) and 1 W11178521 (Badge)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS00

Near Salem, Virginia 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of broken door. Did confirm will need to come back with door parts.; ordrng 1 WPW10347596 (Glass pack) and 8 W10812024 (Glass bracket)s and 10 WP3196183 (Screw)s and 1 W10909682 (Badge) and 1 WPW10709147 (Liner) and 2 W10825778 (Hinges)s and 1 W11354870 (Stainless steal door) and 1 W11518518 (Handle) and 1 WPW10618107 (Inner glass) and 2 W10853628 (Glass bracket)s and 6 W10920281 (Screw)s and 6 WP90767 (Washer screw)s and 10 WP98008545 (Black screw)s and 8 W11025615 (Clip speing)s and 1 W10687815 (Glass bracket) and 1 W10687814 (Glass bracket) and 1 W10669415 (Shield)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/14/2022

"replaced chute blower and fan, unit now working poroperly. the motor has a faulty bearing cover."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salem, Virginia 24153

Kyle A.

Job Details: 07/14/2022

Cx complaint of unit not operating. Did confirm connector for selector nob was not seated. Seated connector and the unit is now as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/14/2022

"unit with failed thermal fuse, replaced thermal fuse, tested and unit heating properly; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, Virginia 23231

Joseph D.

Job Details: 07/14/2022

cannot locate; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Prince George, Virginia 23875

Joseph D.

Job Details: 07/14/2022

arrived but back area is closed.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, Virginia 23220

Joseph D.

Job Details: 07/14/2022

"replaced main control, unit now working properly. control had shorted relay for door latch"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Mechanicsville, Virginia 23111

Joseph D.

Job Details: 07/14/2022

did not arrive to this storer; saved tckt

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