We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Millsboro, DE 19966
Frederick R.
Job Details:
07/12/2022
"CX complaint is fridge no cool. Inspected/tested and verified complaint. NO ice on evap cover, pulled cover and no frost patern at all. Pulled amp draw of 0.64 on compressor and it is very hot. Pulling WP2188823 evaporator from OS(Haley). Ordering compressor, UV drier and coupler. This unit has an additional one year warranty through Costco and I verified POP as 9/16/20 so this is fully covered. Rescheduled CX for Tues 7/19/22. 3ct SS job; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WP2188823 (evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Washington, DC 20011
Ricardo S.
Job Details:
07/12/2022
"Cx complains that the unit not making ice, inspected unit, Fc temp 4 degrees, the rc temp 40 degrees, ice mkaer fill tube cks ok, ice maker motor makes a humming noise, also the Deli drawer control not working, unit needs the harness wire.. order parts; ordrng 1 WPW10764668 (ice maker) and 1 W11249952 (motor-evap) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec just in case)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near New Castle, DE 19720
Taylor F.
Job Details:
07/12/2022
"Cx complaint is unit wrinkling clothes. Found cx to be air drying clothes, and not using fabric softener. Cx is washing fabrics that are reccomended gentle wash, which falls under the cycle 'wrinkle control'. Also reccomended using warm water, deep water wash, and 1 rinse. Unit is working as designed. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near New Market, MD 21774
Bernard M.
Job Details:
07/12/2022
"Cx complaint ice won't dispense from door. Inspected door and removed ice bin, found the auger motor wouldn't rotate due to ice around the inside.Also found ice stuck above the separator causing ice build up below ice bin. Removed ice and placed bin back in and ice dispensed from the door. Crushed and cubed both dispense without any getting jammed. Cx paid service fee. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRFF507HBL00
Near Sterling, VA 20165
Richard B.
Job Details:
07/12/2022
"CX complant. Freezer light out after last visit. Inspected unit and found freezer LED failed, Repkaced LED , less than 1 month since LED was replaced, New LED working as designed, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bladensburg, MD 20710
Samuel R.
Job Details:
07/12/2022
cx complaint unit is not working inspected unit and found unit to have error code f7e6 for motot fault.ran service test and unit barely agitated or spun.unit wil need a new motor W10890624 0 tribles nd whirlpool wiseable; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lorton, VA 22079
Tanner B.
Job Details:
07/12/2022
Cc the unit not spinning. found f7e1 error.. ran diag and unit seemed to complete cycle.. i did shifter test and the shifter is unresponsive .. unit needs new shifter .; ordrng 1 W10913953 (shifter)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Portsmouth, VA 23703
Zachery R.
Job Details:
07/12/2022
"cx complaint unit making weird noises, checked unit, come to find blower wheel not seated to motor properly rubbing housing, reseated blower, tested, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Alexandria, VA 22315
David J.
Job Details:
07/12/2022
Cx complaint unit will not start. Replaced parts as stated by previous tech. Tested unit with wet paper towel. Unit is now working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Waldorf, MD 20603
Shawn D.
Job Details:
07/12/2022
cx complaint friend used oven and fire happened so used fire extinguisher ti put it out. inspected unit then took inside oven apart to find something spilled like grease and caused the fire. called safety documented issues. cleaned up all grease then pre heated oven to 350 and reached it was a little smokey still burning some residue but is pretty much gone now. infomred cx hes good to go and to be carefull when cooking. unit is good
We serviced a
JENNAIR RANGE
Model JGD3536WS01
Near Crofton, MD 21114
Kevin P.
Job Details:
07/12/2022
cx is declining service on this unit. njob complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unit was beeping loudly when not in use. entered diagnostic cycle and found error code f1e1. per page 1 of the techsheet unit will require acu W11462458 replacement.; ordrng 1 W11462458 (control)
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Springfield, VA 22150
David J.
Job Details:
07/12/2022
Cx complaint unit is just not working. Inspected unit and found I could not get unit to start. Cx stated it fills sometimes and doesnt drain. I tried to get into diagnostic mode but it kept giving me problems. Going to order parts to have unit back in working order. All parts are covered under Entitlements until 2023. Will replace parts once they arrive. ; ordrng 1 Wpw10605057 (Sump assem.) and 1 W10876537 (Drain pump) and 1 W11101428 (Lower spray arm) and 1 W10909701 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near York, PA 17402
Sal R.
Job Details:
07/12/2022
"Per the previouse tech, I was able to access and replace the lid lock. I then calibrated and ran a auto test . I found the unit to be opperating as deskgned. UNit test good."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Alexandria, VA 22315
David J.
Job Details:
07/12/2022
"F8E1 no fill long fill Cx complaint unit would stop in middle of cycle. Inspected unit and checked for error codes. Found one above. Cleared codes and ran diagnostic cycle. At the end of cycle there was a very loud screeching noise. Looked under unit and found no oil. I replaced the splutch and actuator. Found that belt was worn out and needs to be replaced. Ran diagnostic cycle again and the loud noise was there again. Checked under agitator and did not find any coins or objects. Going to order inlet valve, belt and gear case for return visit. ; ordrng 1 W11454741 (Gear case) and 1 W11239857 (Belt) and 1 W11210463 (Water inlet valve) and 1 285811 (Cam repair kit)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Kevin P.
Job Details:
07/12/2022
"installed new clutch, slider, and control and calibrated unit, tests good job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lancaster, PA 17603
Justin L.
Job Details:
07/12/2022
cx complaint screw laying out. was able to access unit and found one of the mounting screws had backed out causing icemaker to hang and get caught on the ice tray. was able to correct the issue and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Elkridge, MD 21075
Robert L.
Job Details:
07/12/2022
"cx complaitn filter was leaking from generic filter, filter got stuck and door came off, removed old filter, reassembled filter housing and reinstalled new filter, tested all ops ok, collected"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017AS2
Near Lancaster, PA 17601
Justin L.
Job Details:
07/12/2022
"Cx complaint fan came on by itself. Was able to access unit and cx stated when she was boiling eggs on the front burner with the fan off the fan turned itself on. FIlled a cup with 2 cups of water and ran on high for 4 minutes and unit boiled the water. Tested all functions of the unit. This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent fan, automatically comes on during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below is being used. Collected for service call only no further work needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Philadelphia, PA 19106
Andrew S.
Job Details:
07/12/2022
Per previous tech I was able to access and replace the ice maker and valve. I then tested the unit and the icemaker harvested and filled. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Elizabethtown, PA 17022
Justin L.
Job Details:
07/12/2022
as per previous tech was able to access unit and replace icebox fan. Ran test 36 and fan works in and out of test mode. Test 56 no error codes 57 harvest 45 fill. Unit now operating as designed no further work needed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Andrew S.
Job Details:
07/12/2022
Cx complaint is that the unit is making a loud noise when spinning. Upon arrival I found no error codes. I then ran the diag test and found that the belt is slipping on the splutch and motor when spinning. I am ordering the motor and will use the belt and splutch on retrun. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11283592 (Motor)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Eric W.
Job Details:
07/12/2022
7734085835 sr# installed new icemaker and tryed to fill no water but i can here the valve called tec line found fill hose froen tested heater getting 40 omes he said should be around 18 omes and no volts comming from control should be 12-13 v dc ordering ui and fill tube teste new fill tube heater befor installing if omes is still at 40 the one in unit is good just will neednew ui; ordrng 1 W11307246 (ui freezer) and 1 W11515313 (fill tube)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Norfolk, VA 23502
Zachery R.
Job Details:
07/12/2022
"cx complaint unit fc door hard to open and close and ice forming behind rc icemaker, checked unit, come to find clogged drain not allowing water to drain into pan which is forming sheet of ice on bottom of fc, not allowing door to open/close properly, cleared drain and ice build in fc, tested drain, drain is good, checked ice box fan, ice box fan is defective, quoted cx, cx paid in full, ordering icebox fan to complete repair.; ordrng 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Fort Belvoir, VA 22060
David J.
Job Details:
07/12/2022
Cx complaint unit not cooling. Removed back cover in freezer and inspected evap. Found no frost pattern but a huge ice ball on top left of evap. Spoke with AH and was instructed unit needs sealed system work. Ordering sealed system tech for return visit. ; ordrng 1 Wpw10507886 (Compress assem.) and 1 W10836706 (Evap) and 1 876764 (Service valve) and 1 W10843121 (Drier) and 1 Sealedsystemtech (Sealed system tech)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Abbottstown, PA 17301
Drew B.
Job Details:
07/12/2022
cx complaint its poorly pulling under the mirowave. nd is blowing out tyop no issues.. had called techline spoke to rick about poor fan motor pulling rght tube side mag tube moving air through mag airways where left is for pulling air...b4 cooking turn on fan create a air pattern.... will help to some degree. replacing fan will not chsange anything different
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Alexandria, VA 22314
Emmanuel R.
Job Details:
07/12/2022
"Cs unit is dispensing water very slowly and the icemaker doesnt make ice, Confirmed complaint. Found the water filter is defective restricting water flow, installed my by pass and water pressure returned really good . customer is happy. Also i set the icemaker into a cycle and it never stopped continues to cycle nonstop never shuts down and never calls for water . Replaced icemaker and tested it. New icemaker is cycling and filling with water, Advised customer to allow 24hrs for icemaker to produce ice. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAB05
Near Dundalk, MD 21222
Milton J.
Job Details:
07/12/2022
"CX complaint unit not cooling as should. Installed new Defrost Control, RC Ceiling LED and FC LED as previously ordered. Unit is now functioning properly. -MJrob"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22305
Emmanuel R.
Job Details:
07/12/2022
"Replaced sump and motor, tested for leaks . No leaks founds, unit is now working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Silver Spring, MD 20901
Roberto I.
Job Details:
07/12/2022
"Replaced solenoid and control. I was unable to defrost the evaporator without breaking the fan scroll, fost build up was too much. Quoted the cost of the fan scroll bu the cx didn't want to pay for other parts. She is defrosting the unit by living it unplugged for 36 hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Eric W.
Job Details:
07/12/2022
installed new optics and icemaker cycled and filled with water no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
07/12/2022
replaced heater per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Vienna, VA 22181
Jason A.
Job Details:
07/12/2022
"CX complaint F8E4 error beeps & DW will not run. Checked drain pan no water but CX had turned off breaker a few days ago & water likely evaporated. Found F8E4, F9E1 & FAE9 - not listed. Ran test wash. Water ran into pan midway into cycle. Pulled out pan & left float switch on floor & ran test wash again. This time no leaks. Checked fill tube to valve is tight & pulled out unit to check sides insulation is dry & no sogns of leaks., Left side di not have tube extension installaed from factory See SDpics. Called techline SR 7734085592 > JJ; ordrng 1 W11535094 (fill tank (15) OOS) and 1 W11025988 (funnel ext hose (10))"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/12/2022
Cx complaint is that the unit was leaking from the dispenser area and down the front. Upon arrival I found that the dispenser hose was pinched partially closed and had residue built up in it. I was able to clear the tube but was unable to get the hose to open fully. I am ordering the hose. Please contact cx when the part is availble and the contract is approved.; ordrng 1 W11366227 (Dispenser Hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Disputanta, VA 23842
John P.
Job Details:
07/12/2022
"CX complaint unit not cleaning dishes on top rack and also not drying after testing unit found OWI thermistor out of range and control not always sending power to fan ordering control sensor, and fan.; ordrng 1 W11084121 (Owi) and 1 W11305308 (Control) and 1 WPW10469574 (Fan) and 1 WPW10195032 (Deflector)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Severna Park, MD 21146
Kevin P.
Job Details:
07/12/2022
"unit is in warranty. cx complaint unit intermittently not responding to inputs on console and display will freeze. installed new console and control, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details:
07/12/2022
replaced all parts tested and calibrated unjit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Hanover, MD 21076
Andrew H.
Job Details:
07/12/2022
Customers complaint as the unit's dispensing water very slowly inspected unit found very little water had come out of the dispenser. I pulled you out about 6 in and water pressure change much more significantly. I looked and found that the water line was pressed up against the wall and when fully pushed back it was pinching the line. I repositioned the water line and pushing it back and tested unit and it's now dispensing water properly.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Washington, DC 20018
Samuel R.
Job Details:
07/12/2022
cx complaint oven not working.inspected unit found door hinge not set right causing unit not to seal properly.tested unit and unit is now workking properly.also adjuted simmer burner
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Winchester, VA 22601
Daniel J.
Job Details:
07/12/2022
complaint fridge compartment not cooling unit at rent a center no itmes in fridge cool air flowing into fridge compartment unit just start defrost cycle before arrival seen frost on coils tested and replaced thermistor let units evap frost over checked temp on top shelf fridge compartment 37 f evap even frost pattern no errors stored
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Fairfax, VA 22031
Christian C.
Job Details:
07/12/2022
Cx complaint unit intermittently does not power on. Inspected unit found that outlets used for MW does not have enough voltage. Top outlet reading 97.3VAC and bottom outlet reading 97.7VAC. Advised cx they need an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chantilly, VA 20152
Ezra M.
Job Details:
07/11/2022
"installed new compressor and dryer. vacuumed sys down to -29 for 15 mins. filled with 4.24 oz r134a. condenser fan failing, wobbling, ordering condenser fan and motor.; ordrng 1 W11193484 (blade-fan) and 1 W11563806 (condenser motor)"
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Winchester, VA 22603
Danny R.
Job Details:
07/11/2022
"cx isnt in home person here called cx they cancledd didnt know price of labor and such , will call back if they want serivce"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23238
Joseph D.
Job Details:
07/11/2022
"cx complaint that ice is overfilling, confirmed complaint. as per techline recommendation, pex line and regulator must be installed, however the supplied 5' pex line will not reach under the sink. unit will need 25 ft pex line to be ordered and installed. updating part. I turned down the valve under the sink, which helped with pressure and should alleviate problem in the meantime, unless excess pressure is building within the water lines.; ordrng 1 W10267701RP (tube-water)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
07/11/2022
Per previous diag I replaced the timer. I then found that the unit would not start. I then put the old timer back in and found that it did not start as well. I then tested the PTS switch and found that it is functioning but i only found 87 V. I then removed the cover and checked the incoming voltage and found that L1 was bouncing around and not consistant. I checked L2 and found 125 vac. I then found that the voltage in L1 dropped to 0 when attempting to start the unit. ANd I found that L2 jumped to 245v when attempting to start the unit. I am ordering a cycling thermostat and the timer again. Cx is having an electrician check the receptical and wiring to the plug. Cx will call the office when the electic is taken care of.; ordrng 1 WP3387134 (Thermistat) and 1 WPW10185982 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, VA 22309
Richard B.
Job Details:
07/11/2022
"CX complant. Dishwasher not working. Prior diagnosis found dishwasher dosent run. Installed sump assembly and tested unit , Dishwasher working as designed. Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Boonsboro, MD 21713
Danny R.
Job Details:
07/11/2022
bezels were coming off unit is under 1 month old cosmectic is covered replaced bezeles unit chercksok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Winchester, VA 22601
Danny R.
Job Details:
07/11/2022
unit wont go in to diag past lid lock gots lid lock code and it clicks will need lock; ordrng 1 W11513248 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details:
07/11/2022
"cx complaint of unit frosting up in freezer called techline spoke with Jole was advise either enviormental or customer use,checked unit to find that that the left rail was not making completed contact at the back of unit was no ice or damage found to the cabinet causeinf the rail to fail replaced rail tested unit and snaped pics of all works as designed "
We serviced a
WHIRLPOOL RANGE
Model IGS900DS05
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
07/11/2022
"cx complaint top oven not baking, checked unit, come to find igniter out of range, replaced igniter, igniter not able to seat properly due to stripped burner, unit still not baking but broil works, ordering bake igniter and burner to complete repair.; ordrng 1 W11174122 (burnr-oven) and 1 WP7432P14360 (igniter)"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details:
07/11/2022
"Cx complaint unit doesn't broil. Inspected inside unit and found the broil element had been damaged. An arching had occured and broken element. The bake element still works. Ordering broil element, once approved contact cx to reschedule; ordrng 1 W10856603 (broil element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Gaithersburg, MD 20877
Ricardo S.
Job Details:
07/11/2022
"customer complains that freezer gasket fell off, freezer door checks fine, the gasket was not in the correct position.. unit tested several times with cx, the gasket stays in place"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Easton, MD 21601
Jonathon C.
Job Details:
07/11/2022
"cx com plaint, unit not washing properly. tested, inspected, verified complaint. found water valve defective causing unit to not start wash cycle preoperly. ordering water valve.; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Baltimore, MD 21215
Keith H.
Job Details:
07/11/2022
replaced console tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPDUDE01
Near Easton, MD 21601
Jonathon C.
Job Details:
07/11/2022
"cx complaint, ice dispenser dumped a bunch of ice on floor. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID OVEN
Model KSDG950ESS0
Near Chestertown, MD 21620
Alexander W.
Job Details:
07/11/2022
Cx stated oven still taking too long inspected tested and verified cx complaint. Found bake element is defective ; schdld next appmnt for 7/13 WED PM
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Orange, VA 22960
Eric F.
Job Details:
07/11/2022
"Installed parts, unit locking and unlocking properly now but not spinning/agitating. Found capacitor receiving power but not sending voltage to motor. Ordering capacitor.; ordrng 1 W11158830 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Newport News, VA 23605
Justin W.
Job Details:
07/11/2022
cx complaint lights not working properly. checked unit to find led in upper rear left of rc inoperable. replaced from pre id part and tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near West River, MD 20778
Mitchell H.
Job Details:
07/11/2022
cx complaint unit is showing f8e4. inspected unit and confirmed. found f8e4 and f9e1 storred. checked drain lines and made sure was clear and no kinks. all check good. drain pump just humming not turning at all. could not get water out of dishwasher and didnt want to flood the kitchen so ordering drain pump and will make sure to have vaccum on return visit if its me; ordrng 1 W11412291 (drain pump)
We serviced a
KITCHENAID ALL IN ONE W/D
Model KBFS20EVMS3
Near Baltimore, MD 21215
Keith H.
Job Details:
07/11/2022
cx says they were told they didnt have to pay because they moved in last august but issue is these homes werer built 4 or 5yrs ago and the unit is 12years . none of that adds up. cx refused to pay
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Laurel, MD 20723
Eric W.
Job Details:
07/11/2022
installed all parts and tested no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dumfries, VA 22026
Robert W.
Job Details:
07/11/2022
Arr at CX and rang bell no answer called office and CX states this is there old address CX is in GA not VA.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDBDA
Near Richmond, VA 23231
Chris B.
Job Details:
07/11/2022
cx complaint unit will not defrost when trying to go into diag mode with fc door closed rc door open manualy holding rc door swicth and pressing power interupt 3 times unit went into diag mode 1 time as should but unit would not move from NO when pressing freeser temp button when not in diag mode unit buttons respond as desighned tryed reenter diag mode unit would not go into diag called tech line spoke with andrew stated to replace control board on left side facing unit WP67006854 cx stated they need a few days to think about parts and labor quoted cx
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Baltimore, MD 21209
Keith H.
Job Details:
07/11/2022
replaced icebox fan and valve unit is working
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details:
07/11/2022
"replaced two cycle fabric soft switch, unit now working properly. existing switch had cracked mount."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20008
Samuel R.
Job Details:
07/11/2022
cx complaint unit is leaking.inspected unit and found vent hole to have water build up.ran a service test and found vent fan not to come on.unit will need a new vent fan W11416460 74 tribles; ordrng 1 W11416460 (vent fan)
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
Joseph D.
Job Details:
07/11/2022
"no answer from door, or phone number, spoke with office, who spoke with landlord. was instructed tow wait ten and move on. May want to consider making this a two person job as 1 tech cannot du a full diagnosis.; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Bristow, VA 20136
Demonte S.
Job Details:
07/11/2022
Inspected the unit. Found that the cx is saying that the Dryer Drum isn't spinning. I then checked the Belt to the Drum. Found that the Dryer Belt has snapped. ( Please see Sd Pictures if any questions.) Cx paid for the Service call Only by Card. If the cx calls back Order the Dryer Belt = WPW10198086. Don't go without parts.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Richmond, VA 23231
Joseph D.
Job Details:
07/11/2022
"unit with control not sending power to bake or broil, did find proper power from the wall, 120 erach leg. control would also not shut off interior light. in diagnostic mode it would turn off the light but in normal mode, replaced control and all functions properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manassas, VA 20110
Daniel J.
Job Details:
07/11/2022
unit not going into spin during wash cycle ran diag no errors while testing started quick was found that during draining unit isnt getting the water out fast enough causing it to go into dump mode checked drain found drain low on floor and most of the hose inside removed drain used zip ties to make sure drain wouldnt sink into drain again
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23225
Joseph D.
Job Details:
07/11/2022
"replaced heat shield, confirmed function of heater, no error codes. unit working properly. will retain heat better and function properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Dumfries, VA 22026
Robert W.
Job Details:
07/11/2022
CX Complaint is the unit is making noise. Inspected unit and found error code F2E1 stuck key tested console and console is responding. CX states unit was purchased in sept of 21 cant show recpite CX contacting warranty company to get pop.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/11/2022
"CX complaint right door not closing properly.Tested door, found mullion getting out the top guide on the center of the liner. Leveling the unit didn't help. Used 2 plastic washers (wp489467) from v/s as spacers to lower down the center guide. Door tested ok, the mullion worked perfecty with more than 3/16' inside the guide; ordrng 2 wp489467 (washer (RI van stock))s, used 2 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Samuel R.
Job Details:
07/11/2022
cx complaint unit is not working.inspected unit and got no error codes.teste unit and everything checked out good.explained to cx on how to properly change settings so unit woont restart
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Bethesda, MD 20814
Roberto I.
Job Details:
07/11/2022
"Replaced control panel. Tested oven and mw, the unit worked as designed. Collected for full repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20011
Samuel R.
Job Details:
07/11/2022
x complaint unit is not heating.ran service mode and got error code f7e1.ran test ans element is working.unit will need a new control.also found door to slam down.unit will also need a new bushing and friction sleeve WP8268990 8 tribles WP8268961 73 tribles W11305308 special order; ordrng 2 WP8268961 (friction sleeve)s and 2 WP8268990 (bushing)s and 1 W11305308 (control)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Washington, DC 20015
Roberto I.
Job Details:
07/11/2022
"Replaced element, the tco kit was wrong, the termostat was different (seems like is wrong on tribles part list). The unit worked ok without tco replacement. Recalculated balace and collected remaining balance"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hughesville, MD 20637
Robert A.
Job Details:
07/11/2022
"Cx complaint that the unit's lid will not unlock. I inspected the unit and confirmed the complaint. I found error codes: f2e1 f5e3 f5e2 f5e1. I cleared the codes and attempted a manual test with the lid lock. It did not activate at all. I replaced the lid lock with one from VS because the pre id lid lock was not in my bin. I tested the unit for the cx. The unit is working as designed.; ordrng 1 W11307244 (latch), used 1 W11307244 (latch) from stock"
We serviced a
JENN-AIR O.T.R MICROWAVE
Model JMV8208CS6
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/11/2022
"Replaced parts and ran a couple of cycles with water , the unit worked as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS5
Near Washington, DC 20007
Shawn D.
Job Details:
07/11/2022
"cx complaint unit is making loud noise and not heatiing. inspected unit then ran unit and confirmed her issue, took unti apart to find magnetron the issue, replaced magnetron and tested unit now heats and sounds good. put unit back together and back above range and tested again and stil sounds good. collected payment unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/11/2022
"CX complaint water leak.Ran test mode, found F0E5 error. Removed top, found signs of water leak around water valves and under the dispenser. Removed bellow clamp, inspected inside, confiemed water under the dispenser. Ordering hot water valve W11316255 and cold water valve W11316256. Dispenser to be usad on return. Return visit 7/18/22; ordrng 1 W11316255 (hot water valve) and 1 W11316256 (cold water valve)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Montclair, VA 22025
Robert W.
Job Details:
07/11/2022
Cx Complaint is the unit just shuts down after powering on . Inspected unit and found error code F5E3 for door switch but then UI stopped responding didnt clear error code and show up. Console not responding at all. Ordering Door lock and Console.; ordrng 1 W10911045 (Console) and 1 WPW10443885 (Door lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Rockville, MD 20852
Roberto I.
Job Details:
07/11/2022
"CX complaint no power at all.Found unit completaly dead, no lights, no fans, no compressor, no display. Cx had a different company who diagnosed defrost issue in the FC. Found unit now completely defrosted and rear drip pan full of water. Resetted power but the unit didn't started. Removed and unplugged pantry UI, resetted power, the unit started. Lights, compressor and fans started. The dispenser UI has missing segments on numbers. Ordring pantry UI WPW10769076, Fc evap motor with harness W11249952 and dispenser UI W11330971. Cx paid in full ($892.43). Return visit 7/15/22; ordrng 1 WPW10769076 (pantry UI) and 1 W11249952 (evap fan motor with harness) and 1 W11330971 (dispenser UI)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Mitchell H.
Job Details:
07/11/2022
got to unit and pulled new cooktop off and had cx compare and it was still about the seame. new cooktop had a rougher style to it. i am not sure if the new cooktops are all like this now but i know it is not normal to be this rough like a fine sandpaper. ordering another one and if the next one is not smoother than we may have the cx call and explainto whirlpool along with us calling techline/use and care for cx; ordrng 1 w10722085 (cooktop)
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
07/11/2022
"CX complaint RF burned randomly fails to light and thes has uneven flame.Tested burned several times, noticied that the ingiter randomly sparks in the wrong direction and the burner doesn't light. Also, when the burner lights, the is uneven. Unit needs RF orif holder W10867780 and burner assy W11245289. Cx would like return visit scheduled together with p/o 604443; ordrng 1 W10867780 (RF orif holder) and 1 W11245289 (burner assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Samuel R.
Job Details:
07/11/2022
replaced drain tube.cleared put drain hole.cx also complained now the door isnt closing properly.found one of the raild to be bad.unit will need new freezer rails now.W10625068 16 tribles W10625067 l=4 tribles; ordrng 1 W10625068 (rail) and 1 W10625067 (rail left)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW06
Near Shippensburg, PA 17257
Andrew S.
Job Details:
07/11/2022
Cx complaint is that the unit has been sparking from the top and is now not heating. Upon arival I found that the diode had a thermal event. I called Trade care and they were able to give me a purchase date of 7/24/2021. I was able to access and replace the diode. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20874
Julian H.
Job Details:
07/11/2022
replaced part when took protection found a little scratch on RH SIDE need to reorder; ordrng 1 w11416371 (panel)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Hanover, PA 17331
Drew B.
Job Details:
07/11/2022
replaced pump and hose now checks good no leaks full functions in test cycle.
We serviced a
AMANA REFRIGERATOR
Model ABB1924WES0
Near Gaithersburg, MD 20879
Ricardo S.
Job Details:
07/11/2022
"Cx complains that the Rc not cooling, Fc is cooling ok, cks evaporator fan motor and working ok,also the damper control opens and closes ok.. the evaporator cover is full of frost. I ran diagnostic test mode .. Defrost heater is good, Replaced cntrl-elec,, unit is wokring"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hanover, PA 17331
Drew B.
Job Details:
07/11/2022
cx complaint that unit is tearing at the gasket at the right hand side also the bin is wedging the door from closing fully the WPW10355264 will be ordered ans shipped to cx for their install. and close ticket out i replafed the gasket as well and fully sealed.; ordrng 1 WPW10355264 (bin)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Germantown, MD 20874
Ricardo S.
Job Details:
07/11/2022
"Cx complains about a water leak,but he is no sure if the washer machine is leaking or the AC.. so i ran diagnostic test mode.. no error.. valve, hoses, outer tub, drain cks ok, no leak. washer machine working fine"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Harrisburg, PA 17104
Fred G.
Job Details:
07/11/2022
"cx complaint unit would not start a cycle when pushing the start button. inspected unit and entered it into diag and found error code f5e1. cleared code and ran unit through a auto test, when unit went into a cycle to lock the lid the unit try to lock and just unlock. tried to manually lock lid and unit would do it. unit needs lid lock and control. ordering 1 (W10810403), 1 (W11135392). scheduled cx for 7/14/22; ordrng 1 W11135392 (control) and 1 W10810403 (lid lock assy)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Clifton, VA 20124
Daniel J.
Job Details:
07/11/2022
bezel that holds lid latch not longer supporting lacth sent with latch but not bezel returning with latch and bezel; ordrng 1 W11559688 (bezel)
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details:
07/11/2022
"with the help of JL, we were able to replace the tub assy, stator, rotor, rotor screw. tested unit and found the unit now checks good. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
07/11/2022
Cx complaint of unit not heating. Did confirm blown thermal cut off. Replaced fuse and the unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near ,
Frederick R.
Job Details:
07/11/2022
Replaced parts from prior diagnosis. Unit still has 2 defective wheels and a defective retainer for the bottom rack. Ordering bot parts(Megan). Reschedule for tomorrow with CX 7/12/22.; ordrng 2 W11551383 (wheel)s and 1 W11268658 (retainer bottom rack)
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near North Potomac, MD 20878
Julian H.
Job Details:
07/11/2022
CX complaint about ss rusting inspected and found that CX hasnt even leaving on the house is unoccuppied need part; ordrng 1 W10800820 (door-skin FC door)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lewes, DE 19958
Michael E.
Job Details:
07/11/2022
CX complaint: not going through cycle. Tested and verified complaint: F8E1 error code for no fill or long fill. I found hot water valve closed so i opened it. I also found the cold water valve filter was clogged. I cleared filter. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Brandywine, MD 20613
Robert A.
Job Details:
07/11/2022
Job was removed from my roster.; saved tckt