Service History 1015 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/15/2022

"replaced icemaker, tested, unit working as designed, cx paid in full."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Scottsville, VA 24590

Kyle A.

Job Details: 07/15/2022

"Driers did not have access port. Used driers i had but cap tube broke in fitting both times while adjusting it. Ordering driers and fittings.; ordrng 3 W11109499 (Drier)s and 5 W11400723 (Lockring)s, used 2 W11109499 (Drier) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 07/15/2022

Cx complaint unit won't spin. Ran auto test and unit didn't agitate nor spin. Inspected underneath and found the belt disconnected from splutch and motor. No damage done to any parts. Placed belt back on and ran auto test and the unit agitated and went into spin. Unit checks good

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Midlothian, VA 23114

Joseph D.

Job Details: 07/15/2022

"cx complaint of loud noise from fridge area, did confirm complaint found air damper loud and not sealing. replaced and unit working properly."

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC0

Near Finksburg, MD 21048

Bernard M.

Job Details: 07/15/2022

When arrived cx claims she purchased extended warranty through Whirpool. Instructed cx to contact them and have warranty info dispatched correctly.

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC0

Near Finksburg, MD 21048

Bernard M.

Job Details: 07/15/2022

When arrived cx claims she purchased extended warranty through Whirpool. Instructed cx to contact them and have warranty info dispatched correctly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near ,

Robert W.

Job Details: 07/15/2022

CX Complaint is the unit is getting to cold in the RC and FC. Inspected unit and found all fans are working RC evap has good frost pattern not frost building FC has good frost patter but FC thermistor is mis reading temp in FC is 5deg but thermistor is reading 22deg. Also found UI not wanting to respond properly. Will use Control set on return and Ordering FC harness and FC thermistor; ordrng 1 W11614809 (FC harness) and 1 W11318270 (FC thermistor)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Portsmouth, VA 23703

Anthony D.

Job Details: 07/15/2022

cx complaint unit not drying verified 240 volts at outlet heating element read open when ohmed removed heating element found element has shorted to ground ordering heating element to complete repair reschedualed for monday 7/18/22; ordrng 1 279838 (element)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Midlothian, VA 23113

Chris B.

Job Details: 07/15/2022

cx complaint unit will state sensing for 5 mins or so then say cycle complete inspected unit confirmed cx complaint found error f7e4 basket regage fail f6e3 acu and mcu miscomuncation ran diag cycle when in manual test mode everything works except high spin unit will spin very slow in high spin; ordrng 1 W11478525 (ui) and 1 W11510463 (control) and 1 W11510462 (cap)

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Salisbury, MD 21804

Jonathon C.

Job Details: 07/15/2022

"cx complaint, loud during operation. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Orange, VA 22960

Eric F.

Job Details: 07/15/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW

Near Baltimore, MD 21229

Shane M.

Job Details: 07/15/2022

cx said they her family member house in owings mills with unit. ticket isnt set up proper sdpics of me being at correct address.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Annapolis, MD 21403

Kevin P.

Job Details: 07/15/2022

"installed new tco and unit tests good, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Baltimore, MD 21215

Shane M.

Job Details: 07/15/2022

installed all parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lewisberry, PA 17339

Drew B.

Job Details: 07/15/2022

cx complaintt hat unit is not washing actually it is filling. when in test i found the error code f4e3 and when testing unit fills and then sits and will half dissolve pod and drain. will need W11025157 and in stock and schd for 19th; ordrng 1 W11025157 (pump&motor97@trb)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ01

Near Virginia Beach, VA 23462

Justin W.

Job Details: 07/15/2022

cx complaint lights at top not working. checked unit to find fc light not working. replaced fc light tested lights working as designed. scode S191AQ covers labor and parts.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/15/2022

CX complaint is door uneven. Inspected/tested and could not verify complaint. Door was even. Verified LP conversion and adjusted flames for CX due to issue with above MW. Spoke to Adrian at WPTL. Refer to CX service

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, MD 21784

Brian R.

Job Details: 07/15/2022

replaced all parts and tested unit with cx. no leaks seen and unit checks. advised to use unit a few times and see how it does and call back if needed.

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3830WP02

Near Oakton, VA 22124

Richard B.

Job Details: 07/15/2022

"CX complant. Console not responding. Inspected unit and unit wont go into diagnostics , Found same issue after cycling breaker, Would need a console and possibally a ACU and power supply. Further work needed, Collected 120 service call , RB; ordrng 1 W10673678 (console) and 1 wpw10286791 (power supply. 162.29) and 1 wpw10292566 (Appliance manager 262.61)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS

Near Dover, DE 19904

Taylor F.

Job Details: 07/15/2022

Arrived at 6:48. This is new construction and house is not occupied. Noone is around to let me into the house. Will have to reschedule

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/15/2022

unit shelf not closing correctly removed seen that base of bracket not seating correctly removed installed now closing correctly

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/15/2022

"cx complaint of unit making noise ,checked unit to find thae following eorror codes F0E5,found splinds on agatior grinded down ,also found gear case leaking oil again ordering parts needed for repairs; ordrng 2 labors and 1 W11161960 (Whirlpool Washer Agitator) and 1 W10752187 (Washplate Screw) and 1 w10754161 (rotor) and 1 w11393685 (gear case) and 1 w10734521 (slider)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 07/15/2022

Cc the unit giving f7e2 error and fae5 error.. Unit had leak from heater bushings previously and leaked onto wash motor causing failure..heater failure in scode caused errors/ component failure on unit. needs new sump assembly to correct issue ..; ordrng 1 W11416362 (sump / motor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Portsmouth, VA 23703

Anthony D.

Job Details: 07/15/2022

cx complaint unit not heating checked voltage at outlet from L1-N= 120vac L2-N== intermitten up and down L1-L2= 89vac advised cx to have electrician come check outlet and breaker unit working as designed

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Upper Marlboro, MD 20774

Robert A.

Job Details: 07/15/2022

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no leaking. I ran 3 more service cycles to see if the leak occur with more water being drained, still no leaks. I did notice water shoots out agressively from the lint screen at the end of the drain pipe in the sink. Perhaps it shoots out of the sink on occasions. I told the cx to keep an eye on it and let us know if it happens again. I collected the service call fee by cash."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 07/15/2022

RePlace freezer and refrigerator light assembly. Tested units now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Odenton, MD 21113

Alexander D.

Job Details: 07/15/2022

"cx complaint new fz door not sealing properly and missing bumper at top of door, dripping issue has been fixed. inspected unit and verified complaint. found gap in gasket at top of door causing condensation on fz ceiling. fluffed gasket with heat gun and gap closed. cant order just the bumper, would have to order another door. dont want to risk unit dripping again by putting on new door. went to office and got a bumper from one of the units behind office and returned to cx house to install it. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Centreville, MD 21617

Alexander W.

Job Details: 07/15/2022

"Cx stated gaskets are ripping inspected tested and verified cx complaint found FC and RC doors have defective gaskets installed FC door gasket and RC door gasket from pre-id parts tested unit, unit is now operating as designed job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Perry Hall, MD 21128

Andrew H.

Job Details: 07/15/2022

Replaced ice maker. control and user interface. I had to use the original ice maker harness when replacing the ice maker because the harness that came with a new ice maker didn't match up and this is due to when the door was replaced it may have not been the same door in the same connector. I found when replacing the control board it had an extra connection. And would not dispense water for ice maker and dispenser. I used control I ordered and ran test 120 and 97. Ice maker passed and filled with water.

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Middletown, DE 19709

Alexander W.

Job Details: 07/15/2022

Cx stated F2E1 error code tested inspected and verified cx complaint installed parts per previous diag tested unit unit is now operating as designed job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Glen Rock, PA 17327

Marc M.

Job Details: 07/15/2022

"retruned to cx home to evaluate data with techline. during diag found the following info from unit: higher than normal high side pressure/175psi. lower than normal low side pressure/-5 vaccum. as a result of skewed pressures suspected leak allowing the introduction of non-condensable air into the system resulting in high heads pressures. foudn no dye present anywhere. compressor will shut off after about 3 minutes, and then turn on again. condenser fan does run. no oil/dye under condenser area. disconnected guages and at that point found dark black watery/oil mixture when disconnecting. determined likely cabinet leak that has led to contaminant in the system and thus non repairable. techline. unit has been submitted for exhange. trade care team."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Wellsville, PA 17365

Drew B.

Job Details: 07/15/2022

replaced the shifter and tested same issues. i found the unit to have issues with the unit powering up to the motor to spin will need the additonal following parts; ordrng 1 W11162438 (cntrl-elec) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Carlisle, PA 17015

Fred G.

Job Details: 07/15/2022

"cx complaint unit will start to sense and wont move on from that. inspected unit and entered into diag and found error codes f8e, f0e5. cleared codes and ran a auto test. unit finished auto test but i did noice belt noise and found splutch and belt were worn. replace both with van stock. tested unit after install and unit checks good.; used 1 w11239857 (belt), and 1 w10721987 (splutch) from stock"

We serviced a

KITCHENAID COOKTOP

Model KFEG504KPS0

Near Stafford, VA 22554

Robert W.

Job Details: 07/15/2022

Replaced main harness and Control tested unit and unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Newark, DE 19713

Alexander W.

Job Details: 07/15/2022

Cx stated unit not spinning out clothes inspected tested and verified cx complaint found gearcase leaking oil through splutch and actuator defective ordering gearcase splutch actuator and drive hub just in case cannot reached at this time due to SO parts. ; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W10528947 (Drive hub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/15/2022

"not washing. when unit was installed, drain hose was installed to crawlspace, with no high loop. unit draining as it fills. advised cust will need to have installation fixed as there is not enough hose available to raise the line to prevent accidental draining. also found hose failed, has a pinhole leak under unit. ordering drain hose. sunshynnqq@gmail.com; ordrng 1 WPW10545278 (drain hose)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chester, VA 23831

John P.

Job Details: 07/15/2022

CX complaint unit not draining checked unit found obstruction in hose was able to remove tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Strasburg, VA 22657

Ezra M.

Job Details: 07/15/2022

"upper rack rails seperating, S-Code “S22916” covering parts and labor."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Strasburg, VA 22657

Ezra M.

Job Details: 07/15/2022

"upper rack rails seperating, S-Code “S22916” covering parts and labor."

We serviced a

AMANA WASHER

Model ART318FFDB07

Near Petersburg, VA 23803

John P.

Job Details: 07/15/2022

Found liner separating at bottom of door causing gasket to not stay in place. Ordering door.; ordrng 1 LW10680725 (Door shp2cx)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Westminster, MD 21157

Bernard M.

Job Details: 07/15/2022

"Replaced parts per previous tech and after restoring power the unit didn't cool. Compressor and evap fan came on, exposed the evap and a frost pattern didn't develop. Unit will need sealed system repair with 3 job count. Ordering parts, once all parts are in contact cx to reschedule; ordrng 1 W11507067 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Chester, VA 23836

John P.

Job Details: 07/15/2022

Installed cover and filter housing tested working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Pikesville, MD 21208

Keith H.

Job Details: 07/15/2022

cx complaint is long dry times inspected unit verified heat and tumble then found the vent is clogged and cx will have it serviced but dryer is fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/15/2022

"replaced rkv valve as per tech instruction, unit test good. test 4 shows both evaps working in dependently. working as designed. fridge at 40 degrees, and freezer at 5."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/15/2022

Cx complaint is that the LF burner doesnt stay hot. Upon arrival I found that when the pot is lifted off of the burner it doesnt always heat back up. I also found that the infinite switch had some discoloration in the housing. I replaced the burners and the infinte switch and the unit is now functionin g as intended. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS01

Near Stafford, VA 22554

Robert W.

Job Details: 07/15/2022

CX Complaint is the unit is the unit isnt powering on. Inspected unit and found unit has power just not powering on found the thermal fuse is popped replaced and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harrisburg, PA 17109

Fred G.

Job Details: 07/15/2022

"cx complaint unit wont spin clothes on a cycle, they have to run a spin and drain to get clothes spun out. inspected unit, entered into diag a found f7e6 error code. cleared code and ran a auto test, when unit went to wash mode the unit did not agitate. found 122.5 volts to motor, motor also ohmed out in range. unit falls under Technical Service Pointer #: W11531483 Rev B. looked under unit and found the actuator came out of the splutch. replace actuator with van stock updated part. tested unit and now unit checks good.; used 1 W10913953 (actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 07/15/2022

CX complaint is cooling issues. Inspected unit and verified complaint. Found RC evap completely frozen oven. Pulled evap cover andThis unit was not cooling because there was no air flow. Unclogged drain and ran test four. All functions are working properly. Hower the evap was so frozen over it caused the cover to crack along the bottom which will eventually cause more issues. Ordering new evap cover and screws. All parts in stock at Tribles. Please call CX to reschedule; ordrng 1 WPW10501260 (cover-evap) and 2 WP67006908 (screw)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hyattsville, MD 20784

Samuel R.

Job Details: 07/15/2022

replaced part ordered.tested unit and now unit wont spin.send as shop job so i can call techline momday morning; snapped 1 QuickPics

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Berwyn Heights, MD 20740

Roberto I.

Job Details: 07/15/2022

"Cx complaint unit tripping the breaker.Turned power on, found all 4 burners sparking with the switches turned off. Removed console and unplugged harness, the sparking stopped. Ran test mode, found F2E1 error. Cleared error and tested all the UI keys, they all worked ok. Ordering switch harness W11376663 and dsi board just in case W10860916. Return visit 7/19/22; ordrng 1 W11376663 (switch harness) and 1 W10860916 (dsi board)"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Wellsville, PA 17365

Drew B.

Job Details: 07/15/2022

cx complaint that unit is leaking afetr last repair. i foudn the unit to the fill tube out the icetray funnel.. reseated and now checks good

We serviced a

JENN-AIR COOKTOP

Model JEC9530BDR

Near Adelphi, MD 20783

Roberto I.

Job Details: 07/15/2022

"CX complaint cracked glasstop, RF element not working properly.Confirmed cracked glasstop. Tested RF element, noticied that it only stays on high and the power cannot be lowered. Quoted repair $987.58 with $145 labor for glasstop 7920P171-60, RF infinite switch WPW10185284 and RF element W10823724. Cx needs more time to make a decision since I was unable to provide eta on parts. Collected $120. Cx refused to sign tyc.; ordrng 1 7920P171-60 (glass top) and 1 WPW10185284 (RF infinite switch) and 1 W10823724 (RF element)"

We serviced a

ROPER WASHER

Model RTW4516FW1

Near Dillsburg, PA 17019

Drew B.

Job Details: 07/15/2022

replaced contrl and valve tested and recalibrated now full functions checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/15/2022

Leak checked unit with uv light and nitro with soap and bubbles. Could not find link. Charged unit as per techline and was told to call back if unit stopped cooling to give pressures

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522HZ2

Near Aspers, PA 17304

Andrew S.

Job Details: 07/15/2022

Cx complaint is that the unit will not open. Upon arrival I was able to get the door to pop open. I then verified the MS and found that it is CT model and WP has a not in Service matters that the unit is a rplacement waranty and is not serviceable. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHV00

Near Seaford, DE 19973

Michael E.

Job Details: 07/15/2022

CX complaint: warm in RC. Tested and verified complaint. RC at 60 degrees and FC at 3 degrees. Ran test 3 and evap fan did not come on. I opened evap and fan is not obstructed and all plugs are secure. Ordering evap motor with harness W11161250. Scheduled next visit for 7/22 any time; ordrng 1 W11224591 (motor-evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lancaster, PA 17601

Justin L.

Job Details: 07/15/2022

Cx complaint ice melted and froze together and then unit stopped cooling in fresh food section. Was able to access unit and at time of visit unit was producing ice and found ice water in rc reading 38F. Checked functions of all fans and thermistors and all reading withing range. As of now unit operating as designed no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/15/2022

"CX complaint is unit a no cool. Inspected and verified complaint. Verified AT diagnosis. Amp draw on compressor went from 13.65 and hel steady at 7.43. Replaced compressor per prior tech diagnosis. Also installed new drier and process stub. Pressure tested with nitrogen and unit held at 140psi for 10mins. Vac'd unit down to 30in for 15 mins. Vac held after closing gauges. Filled unit with 64g of R600a. Tested unit and the compressor was running good and cold air was coming into cavity. Informed CX 24-48 to get to temps. Unit is now working properly. Job is complete. 2 couplers from VS used; ordrng 2 W11506635 (coupler)s, used 2 W11506635 (coupler) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Lancaster, PA 17601

Justin L.

Job Details: 07/15/2022

Cx complaint fan making noise. Was able to access unit and remove evap cover. Found perfect frost pattern with thermister reading 20K Ohms and fan operating. There was big pieces of ice in drip tray but currently unit is operating as designed. As of now no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the power cord tested unit now functions normally.

We serviced a

WHIRLPOOL WASHER

Model A613

Near Arlington, VA 22202

David J.

Job Details: 07/15/2022

Cx complaint water leak on unit. Tested unit and found water leaking from behind unit. Looked under unit through a small hike and could see it coming from behind inlet valve. Removed inlet valve and and inspected. Inlet valve looked fine. Inspected the injector hose. Hose looks old and cracked up. Ordering an injector hose for the return visit but will also bring inlet valve back just in case. Cx paid in full ; ordrng 1 Wp206680 (Injector hose)

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Fairfax, VA 22030

Christian C.

Job Details: 07/15/2022

Cx complaint unit water is not working after they replaced filter. Inspected unit removed filter and water started working. Cx said they have replaced filter multiple times and it still stops the water. Ordering filter housing and water valve. Use valve if needed.; ordrng 1 W11266112 (filter housing) and 1 W10897719 (water valve)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS06

Near Westminster, MD 21157

Bernard M.

Job Details: 07/15/2022

"Cx complaint unit makes noise and then shuts off. Entered diag and found no error codes. Ran unit with mug of water for 1min and unit ran and heated. Ran again for 30 sec and it clicked and shut off after 5 sec. The relay clicks causing unit to shut down. Ran unit 5 more tiimes at 1 min a piece and the unit would slightly click but not shut off. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11413135 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Fairfax, VA 22030

Christian C.

Job Details: 07/15/2022

Installed IM. Tested IM. IM filled. Unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Lancaster, PA 17603

Justin L.

Job Details: 07/15/2022

Found that when I last secured the ice maker had accidently unplugged it. Secured connection and unit harvested and filled by itself no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Norfolk, VA 23508

Justin W.

Job Details: 07/15/2022

cx complaint low water coming in. checked unit to find no error codes. performed diagnostics and calibration unit working as designed. explained different cycle functions to cx and how bulky and power wash will add more water than normal cycle. explained how this unit uses less water there fore you need less detergent to clean your clothes.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW1

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/15/2022

Cx complaint is that the unit is not heating. It is turning on and rotating. Upon arrival I found that the unit is stacked. I entered into diag mode and found that it had an F4E3 and an F4E4. I then verified that the incoming voltage was correct. I am ordering an element and TCO kit. I will also be ordering a 2 tech due to the unit being stack and a basement sump being on the left side limiting access. Please contact cx when the parts are avialable and the contract is approved to schedule a retrun visit.; ordrng 1 WP3387747 (Element) and 1 280148 (TCO kit) and 1 2tech (2 tech)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near Dagsboro, DE 19939

Michael E.

Job Details: 07/15/2022

"Upon arrival i tested water flow and it is normal. CX informed me that new filters clog up un 2-4 weeks. Also, condensate on flipper mullion, yoden mullion and escutcheon. Called WPTL, temps on yoden seem good. Used test 34 to set flipper mullion at 100% power. Ordfering escutcheon WPW10553630, inlet heater W11496599 and fill tube W11484604. Inlet heater was in wrong parts map so I also ordered fill tube just in case its listed wrong to make sure we get the inlet tube heater. Cannot reschedule due to NW part; ordrng 1 WPW10553630 (escutcheon) and 1 W11496599 (inlet tube heater) and 1 W11484604 (fill tube)"

We serviced a

WHIRLPOOL WASHER

Model ADB1400AGS3

Near Sykesville, MD 21784

Brian R.

Job Details: 07/15/2022

units a dishwasher and cx says unit does not fill now but hears things running. test and check unit and unit goes into drain then valve wont activate and then motor comes on. cancel cycle and unit drains. found piece of broken plastic under float and holding it up telling unit its full. removed and cleaned and cleared and tested unit again and now unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Ocean Pines, MD 21811

Michael E.

Job Details: 07/15/2022

"CX compklaint: FC door not closing properly and IM not working. Tested and verified complaint. Lerft side of FC door was not closed all the way which was frosting the FC. I cleared ice from the tracks, IM and door switch. Door closing better now but is stillo loose on the left side. IM cycled and filled without problem. Door switch is now working properly. Job is compklete"

We serviced a

WHIRLPOOL COOKTOP

Model W3CG3014XB02

Near Frederick, MD 21704

Ricky E.

Job Details: 07/15/2022

"customer stated that the units burners were not hot enough.. fnd the regulater set of lp, reversed the pin and the burners got better.. however this is a base model and the burners are 3 x 9000btu (medium) and 1 x 5000 (low)... the unit has 3 mediums and 1 low burner.. the unit is functioning as intended... the customer is new to the home and is unhappy with the performance... please email copy to the customer"

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS0

Near Midlothian, VA 23113

Chris B.

Job Details: 07/15/2022

cx declined service

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pikesville, MD 21208

Keith H.

Job Details: 07/15/2022

replaced heater per service bullentin

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Gill G.

Job Details: 07/15/2022

cx complaint: deli drawer temps are too warm. cx has deli drawer set to GREENS/HERBS(36 degrees) tested left drawer at 34 degrees and right side drawer at 40 degrees. found plastic bags in right side drawer that may be obstructing air flow. fresh food temp set at 37 degrees and tested it at 38 degrees. freezer temp set at 0 degrees and tested it at verified all fans are working. advised cx to adjust temps to her satisfaction 1 degree every 24 hours. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Harrisburg, PA 17111

Fred G.

Job Details: 07/15/2022

cx complaint unit is making a squealing/screeching noise. inspected unit and did found a noise coming from the FC. removed evap cover and found the noise went away. checked all functions of evap fan and placement of sensors and found everything working as designed. as of now unit checks good.

We serviced a

WHIRLPOOL COOKTOP

Model JIC4536XS00

Near Glen Allen, VA 23059

Gill G.

Job Details: 07/15/2022

called office to verify unit warranty. advised unit is in warranty. cx complaint: unit is not responding. unit beeped and shutdown. verified voltage to unit. found blow fuse on left side EMI filter board. advised to replace both modules by office tech support. ordered modules.; ordrng 1 W10885135 (module) and 1 W10857233 (module)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/15/2022

Control is corrupted and wont take input while having all lights on. Ordering control.; ordrng 1 W11608058 (Controk)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit found ice is too much and overflowing removed and replaced the bin thermistor tested unit now functions normally.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near ,

Kyle A.

Job Details: 07/15/2022

Cx complaint of unit not washing. Did confirm loose connection on capacitor. Reseated connector and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/15/2022

Called office to submit notes due to technical issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Lancaster, PA 17602

Justin L.

Job Details: 07/15/2022

As per previous visit was able to access unit and replace door and applicant sealant. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/15/2022

"cx complaint uit leaking, checked unit found leak f9e1 diverter code, leak from motor assembly, also found friction sleeves seperated from hinges, quoted cx parts (2) pads WP8268961 $4.28, sump W11085683 $249.98, labor $, 110.00, shipping $15.00, labor $110.00, tax $15.51, total $519.05, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL WASHER

Model MVWX700XL2

Near Sandston, VA 23150

Gill G.

Job Details: 07/15/2022

"F7E1(basket speed fault) F7E7(motor unable to reach target rpm) F7E5(shifter fault) perfored tach test and found control is not getting feedback. found gearcase has lost lubrication and seal has failed and unit is leaking water. unit needs gearcae, actuator, drive pulley and belt. quoted repair to cx and collected for service call."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Rockville, VA 23146

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit found grinding from splutch removed and replaced tested unit now functions normally

We serviced a

AMANA DRYER

Model NED5800HW0

Near Palmyra, PA 17078

Fred G.

Job Details: 07/15/2022

i was able to access unit and replace the heating element. tested unit and now unit checks good.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near ,

Chris B.

Job Details: 07/15/2022

s code : S27311 replaced evap cover and control thaewed unit collected 120 sc cc

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Baltimore, MD 21209

Keith H.

Job Details: 07/15/2022

cx complaint is unit leaking inspected unit found water/floor damage at front right side of unit pulled unit out and no evidence of leak behind unit looks as if the drip pan is cracked or something ordeing new drip. will need 2 tech to help get under unit; ordrng 1 W10890667 (pan-drip)

We serviced a

KITCHENAID HOOD

Model KVUB400GSS02

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/15/2022

Cx changed his mind and denied service for this unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 07/15/2022

Per previous diag I was able to access and replace the OWI sensor. I then rant the diag test and the unit completed the test without any errors. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Providence Forge, VA 23140

John P.

Job Details: 07/15/2022

Installed compressor vacuum charge tested working as designed

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Baltimore, MD 21239

Neil H.

Job Details: 07/15/2022

replaced the agitator

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glen Allen, VA 23060

Gill G.

Job Details: 07/15/2022

replaced bezels. tested. cx has new complaint of front right spark ignitor clicking while burner is on. found burner base clogged with boil over debris. instructed cx that burners must be kept clean. it is evident that unit has had multiple boil overs and burner need to be cleaned. tested burners. found unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Scottsville, VA 24590

Kyle A.

Job Details: 07/15/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 07/15/2022

"cx complaint of unit not cooling properly. confirmed complaint. found freezer evap covered in ice, fan working, thermister in block of ice, yet reads 99 degrees. replaced failed thermister with pre-id and working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit found center post screw has backed off causing the pulley to slide up and down removed and replaced with anew with new locktighted nut tested and inspected for proper use unit jow functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Wilson, NC 27896

Ronnie B.

Job Details: 07/15/2022

"due to scheduling error cx actual appoitment time is 13-3. Waited for cx to show, next job not available until, 12. Cx complaint of unit not making ice and dispenser flow is slow. Checked unit and found filter clogged and needs replacfement for dispenser issue. Filter removed, flow is normal. Performed test on ice maker and found fill tube frozen due to sheared wire at heater. Removed and replaced filltube, tested, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ

Near Aydlett, NC 27916

Branden R.

Job Details: 07/15/2022

"cx complaint unit not making ice , checked unit found no errors , disassembled and found wire harness to door seperating not allowing vac to ice maker unit will need a new door for repair ordering new door .; ordrng 1 W11089011 (door)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Clifton, VA 20124

Demonte S.

Job Details: 07/15/2022

Wrong Door is on site. Need Left Door instead of Right Door.; ordrng 1 W11466513 (Stainless Door ( reorder))

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Rockville, MD 20852

Roberto I.

Job Details: 07/15/2022

Replaced dispenser UI and pantry UI. The pantry UI only worked intermittently. The unit needs new pantry harness. Removed evap harness from the box and one wire broke on my hands. Reordering evap fan with harness W11170612 and pantry harness. Collected $80.25 for the part. Return visit 7/25/22; ordrng 1 W11170612 (pantry harness) and 1 w11249952 (Fc evap motor with harness)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 07/15/2022

cx complaint: unit is not completing cycles. stored fault codes F10E5(diverter motor leak) F10E4(diverter cant find positions) inspected diverter and connectors. cannot verify that diverter is leaking. found wire harness has corrosion on both connectors to diverter. corrosion may be due to leak from heating element. unit needs sump and wire harness. ordered sump assembly and wire harness.; ordrng 1 W11460946 (motor and sump) and 1 W11213032 (main wire harness)

Contact Us

About Us