Service History 1014 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM00

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/15/2022

leaking. found unit is leaking due to a filter issue. advised cust to replace filter.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fairfax, VA 22030

Christian C.

Job Details: 07/15/2022

Arrived at cx house and they said they turned off unit at circuit breaker for a few days and now it is working. They said they called to cancel appointment.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Baltimore, MD 21224

Neil H.

Job Details: 07/15/2022

cx has light dim and strobing replaced the left front rc led unit checked good.

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near Centreville, VA 20120

Richard B.

Job Details: 07/15/2022

"CX complant. After last visit and electrical repair oven not working, Insopected unit and found control board UI not fully seated on Appliance manager . Plugged in control board and cycled power. Did a oven preheat on both ovens and working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near ,

Richard B.

Job Details: 07/15/2022

"CX complant. Dryer taking a long time to dry clothes after a washer issue. CX stated clothes were dripping wet and put into dryer to dry after washer issue. Took multiple cycles to dry. Found unit getting good power , Found dryer heating on hest cycles as well , Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near East Riverdale, MD 20737

Mitchell H.

Job Details: 07/15/2022

cx complaoint unit is not making a lot of ice and cubes are hollow. inspected unit and found ice maker side of dual vlave readin 20 ohms. replaced valve and tested ice maker and it filled with correct ammount of water. job completed.

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Knotts Island, NC 27950

Branden R.

Job Details: 07/15/2022

"techline rob came out for repair , disassembled unit and replaced parts needed . tested unit unit not goung into broil , also igniter will not shut off after flame is lit . found knob blinking 3 times when trying to start broil , unit will need both controls for repair . also found warped knob on right side no allowing proper selection .techline advised order oven sensor, cooling fan , powermax and expansion bored broil ....... ordering all parts ; ordrng 1 W11385692 (knob) and 1 W11400494 (interface User) and 1 w11398684 (power max) and 1 W11573760 (Igniter) and 1 W11317945 (Manager, Appliance (expansio) and 1 W10116010 (broil element)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near South Mills, NC 27976

Branden R.

Job Details: 07/15/2022

"came out to replace parts on unit , replaced all parts needed calibrated and control relay blew . found deadshort coming from drain pump on harness , ordering all parts for repair . unit will need new control drain pump and lower harness for repair .; ordrng 1 W11419171 (control) and 1 W11568984 (harness) and 1 W11396717 (drainpump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Richmond, VA 23235

Chris B.

Job Details: 07/15/2022

replaced led tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRW07

Near Annapolis, MD 21403

Kevin P.

Job Details: 07/15/2022

"cx complaint uni9t not cooling properly due to improper defrost, found freezer evap harness the defrost wiring backed out of its connector, defrosted unit fully and installed new harness. job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP02

Near White Hall, MD 21161

Marc M.

Job Details: 07/15/2022

"cx complaint unit not responsive at touhcpad at all times as well as error messages being prompted. inspected unit and found in diagnostic entry errors f2e0 keypad disconnected, f6e6 communication error, f2e1 stuck or shorted key, and f2e1 again (multiple saves). reccomend replacement of both the user interface as well as the app manager because of the saved communication error code. collected only for service call and cx wil be contacting JA for auth moving forward.; ordrng 1 W11179310 (app manager) and 1 W10887855 (user interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Washington, DC 20032

Shawn D.

Job Details: 07/15/2022

"new compressor was upside down in box replaced compressor drier couplers then vacumed unit down then filld to 1.7 oz of r600 and unit started to cool but comressor is making a squeek noise told maintance to keep an eye on it and to call us back if it gets worse or doesnt go away.; ordrng 1 w10913906 (coupler) and 1 w10890087 (coupler) and 1 w10890099 (coupler) and 1 w10890126 (coupler) and 1 w10890131 (coupler), used 1 w10913906 (coupler), 1 w10890087 (coupler), 1 w10890099 (coupler), 1 w10890126 (coupler), and 1 w10890131 (coupler) from stock"

We serviced a

JENNAIR MICROWAVE

Model JMV8208CS3

Near Baltimore, MD 21224

Neil H.

Job Details: 07/15/2022

call cancelled told that m/w door could be taken apart to clean but these doors you must pull and remove screws from panel which will cause damage to door and i explained that to cx she understood told her the risk of that isn't worth it because door will be worst off than just mold in door; saved tckt

We serviced a

WHIRLPOOL COOKTOP

Model JGD8130ADS21

Near Baltimore, MD 21210

Shane M.

Job Details: 07/15/2022

cx complaint cooktop not working. took burners apart and found broken wires. repaired wires. unit working properly cx paid $120.00 card

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Timonium, MD 21093

Keith H.

Job Details: 07/15/2022

cx complaint is unit not heating inspected unit tried to verify 240 at outlet. i read 120v at L1 but only 50v at L2 unit not getting enough power to activate heater advised cx to have electrician check outlet/breaker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dumfries, VA 22026

Demonte S.

Job Details: 07/15/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer Section is Iced Over. I then checked the Freezer Harness Wire to the Freezer Evaporator Section. Brown Wire I'm getting Open Line. Ice Container / Ice Bin is chipping plastic pieces. ( Safety issue with Ice Bin / Container.) Unit will need the Thermistor, Ice Bin & Harness Wire.; ordrng 1 W11581973 (HARNS-WIRE) and 1 WPW10558424 (Whirlpool Refrigerator Ice Container)"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Havre de Grace, MD 21078

Milton J.

Job Details: 07/15/2022

Cx complaint unit making noise and long dry times. Inspected and found hair pins mixed with lint in the blower duct making noise as the blower goes around. Cleaned out. Also found the flex vent collapsed behind unit. Straightened out. Tested unit and is now functioning properly. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Rockville, MD 20854

Roberto I.

Job Details: 07/15/2022

"CX complaint water left in the tub, cycle not starting.Ran test mode, found F8E1 error. Ran drain and spin cycle, the drain pump didn't start. Removeed water from tub and inspected drain pump, found part of the housing with connections separated from the rest of the body. Ordering drain pump W11399437. Return visit 7/25/22; ordrng 1 W11399437 (drain pump)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Washington, DC 20010

Samuel R.

Job Details: 07/15/2022

cx cancelled advising cleaning people put wrong caps on

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Newark, DE 19711

Alexander W.

Job Details: 07/15/2022

"Cx stated unit not coming on at all tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Catlett, VA 20119

Demonte S.

Job Details: 07/15/2022

Inspected the unit. Found that the cx is saying that the Freezer has Ice / Frost on the top lip of the Door. I then checked the Freezer Door. Door has Frost / Ice. Found that the humidity Sensor is in the off position. This is causing Water to drop down on the Freezer Door. Removed all Ice / Frost. Turned on the Humidity Sensor. Advised the cx to leave this on. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Arlington, VA 22202

David J.

Job Details: 07/15/2022

"Cx complaint unit is heating up around unit and really hurting the left side of unit cabinets. Upon inspecting unit I did find discoloration on cabinet as well on unit ware heat is escaping. Was able to look at the door and it looked bent. I was able to twist the door to make a better level door. Called Techline, they stated if unit is working properly and install looks correct. Please have Cx call Customer care. Not sure if Cx ever submitted cabinet ratings either. Im going to order a few parts for the door as well as hinges. Will repair once parts come in. ; ordrng 1 W11315585 (Outer range door) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 1 W11334152 (Inner door range)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Yorktown, VA 23693

Carl A.

Job Details: 07/15/2022

"cx complaint of unit making noise,checked unit to find that the grear case is ginding and agatior has play in it also found that the hinges had cracked lid causeing lock not to engage all the time to allow unit to spin ordering all parts needed for repairs; ordrng 1 W11259006 (Lid Assembly) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (Lid Right Hinge) and 1 W11161960 (Whirlpool Washer Agitator) and 1 W11393685 (Transmission Gearcase) and 2 labors"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 07/15/2022

"cx complaimnt unit wont start cycle and wont lockinspected uit ND COULD CONFIRM CX COMPLAINT.found unit to not lock.unit would also not go ijnto service mode.unit is stacked will need a 2nd tech,unit will need control and door lock.called office to reschedule; ordrng 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Timonium, MD 21093

Keith H.

Job Details: 07/15/2022

cx complaint is unit leaking inspected unti and found theres a small hole in tub casuing leak. tub is covered along with labor for a lifetime ordeirng new tub 2 count job; ordrng 1 WPW10681502 (tub-dishwr)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/15/2022

unit nolonger making sounds checked faults none present reset uinit now making seconds tested and noise at the end of cycle

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Hampton, VA 23664

Carl A.

Job Details: 07/15/2022

"cx complaint of unit making noise,checked unit to find wash plate grinding,upon further inspection,found unit needs gear case as its leaking oil,break down as follows1 W11454734,1 W10721967,1 WPW10006384,1 W10902814,1 W10528947,2/laborservice call breal down as follows service call cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/15/2022

"replaced main harness, door switch, door lock, light assembly, harness, and rod, door switch was not in rod box. issue not resolved. tested door switch, door switch is defective. ordering door switch WP9757262 to complete repair. cx is able to use unit if door is closed.; ordrng 1 WP9757262 (swtch-lite)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/15/2022

cx complaint is unit makes very slow ice and not working half the time. tested and checked unit. temps in range and ice normal size. bin have a few cycles of ice and he said thats all it did in 2 days. ran test cycle and unit did cycle and go through stages. will order parts needed and office will schedule.; ordrng 1 W11546935 (Ice Maker) and 1 W11321508 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Washington, DC 20009

Samuel R.

Job Details: 07/15/2022

replaced element.found mototr to be damged by a connector.cx confirmed.ran service test and got error codes f7e1 and f8 e2.reordeing motor and ordering inlet valve W11416362 special order W11434044 32 tribles; ordrng 1 W11416362 (pump) and 1 W11434044 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Port Deposit, MD 21904

Milton J.

Job Details: 07/15/2022

Cx complaint ignitor not turning off and not keeping temp as should. Pulled a amp draw on the ingnitor and was over 3.0 amps. Ignited but ignitor never stopped being energized. Boad will not stop sending voltage. Pre-heated and control showed 100 degrees under probe. Sensor out of range. Ordering new Control and Temp Sensor Plus returning with Pre-IDed Ignitor and Valve just in case. -MJrob; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Temp Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Washington, DC 20008

Samuel R.

Job Details: 07/15/2022

replaced parts ordered.tested unit and unit did not leak.working properly

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Martinsburg, WV 25403

Danny R.

Job Details: 07/15/2022

installed touch pad checks ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Stafford, VA 22554

Robert W.

Job Details: 07/15/2022

CX Complaint is the unit isnt heating. Inspected unit and found the element has failed replaced element and tested unit is working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Middle River, MD 21220

Andrew H.

Job Details: 07/15/2022

"Customers complaint is the unit is not cooling. I replace the compressor, coupler, dryer and evaporator. I pulled unit into a 30-inch vacuum and I failed to 4.25 oz. Unit is now working properly.; used 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS00

Near Baltimore, MD 21212

Shane M.

Job Details: 07/15/2022

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVB01

Near Baltimore, MD 21218

Shane M.

Job Details: 07/15/2022

cx complaint unit icemake having issues. found water supply issues. cx will need a plumber. cx paid svc by card.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JZ1

Near Lititz, PA 17543

Justin L.

Job Details: 07/15/2022

Cx complaint unit showing code F3E0. Was able to access unit and enter diagnostic to find codes F3E0 and F3E1 oven sensor open or shorted. Checked resistance at the temp sensor and it was reading 1078K Ohms at room temp. Checked harness for continuity and checked good. Replaced control with pre-id and was able to preheat oven to 350 and maintain it with no issue. Unit now operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/15/2022

"cx complaint f9e1, found f9e1, f1e2 and f7e9, found pump running but not moving water after 30 secs pump over heats, replaced pump from pre-id, ran diagnostics, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rising Sun, MD 21911

Milton J.

Job Details: 07/15/2022

Complaint unit making nosie like a screw down in washer. Inspected and found a codder pin in the pump. Also found 3 dimes in between the wash plate and basket. Removed all and tested. Unit is now functioning properly. -MJrob

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Stafford, VA 22554

Robert W.

Job Details: 07/15/2022

CX complaint ia they recev a letter from whirlpool for service point and unit isnt operating properly. Inspected unit and found the unit falls in service pointer for element replacement. Also found console not responding at all cant get unit into diag lights not working CX states the unit is with in 1year of purchase CX couldnt provide pop installed new element and couldnt test did make sure unit wasnt leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Brandywine, MD 20613

Shawn D.

Job Details: 07/15/2022

cx complaint same issue on mullion water drips down and also ice maker has moisture all around it and wont disepnse ice. inspected unit and confirmed both complaints found ice chute door stuck all the way open. reset power and it closed then cleared all the jammed ice in the bin and now should disepense fine. i then checked mullion ran test 35 and heater has 13.5dc volts. put test 34 to 02 for heater to always be on. unit is good

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/15/2022

Installed Gas Valve. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/15/2022

replaced slides unit doesnt have alignment rod or gears ask CX she states she never took them out ordering closing better need alignment rod to activate self closing CX PIF; ordrng 1 12002497 (gear (kit)) and 1 W11028221 (shaft)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Olney, MD 20832

Dustin F.

Job Details: 07/15/2022

"CX complaint: dead dishwasherInspected unit, confirmed 123.6v at the outlet and got 126v at the junction box, all connections looked good. CX asked me prices for possible parts needed. i explained to him id bechecking voltage to control then console as long as i found proper voltage. I gave him pricing for both possible parts, he then said he wants to get a new unit. charged CX 120.00 via card for service fee."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20003

Samuel R.

Job Details: 07/15/2022

cx complaint unit is displaying loflo.inspected unit and got error code f8e1.tested unit and found hot water vaave to have barely any water coming out.unit will need a new hot water valve.unit is stacked will need a 2nd tech called into office to reschedule; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL MICROWAVE

Model MVWP575GW0

Near Washington, DC 20004

Samuel R.

Job Details: 07/15/2022

cx complaijt unit is not spining.inspected unit and could confirn.ran service test and would not complete test.got error code f5e2.unit would not lock.unit will need a new lid lock WPW10482836 31 tribles; ordrng 1 WPW10482836 (door lock)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stewartstown, PA 17363

Marc M.

Job Details: 07/15/2022

installed parts and performed unit calibration. unit passed calibration and prduced no unusual sounds. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Greenbelt, MD 20770

Mitchell H.

Job Details: 07/15/2022

cx complaint unit not heating and not working in a cycle. installed control and tested to 350 unit preheated well and job is completed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Glen Arm, MD 21057

Keith H.

Job Details: 07/15/2022

cx complaint is unit not starting inpsected unit and tried to verify 120v at outlet and readings were jumping. i plugged unit in and power was applied then nothing. i wiggled outlet and power came back i ran test it worked then power wasnt present again the outlet has loose connection cx will have electrican address

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/15/2022

"replaced all parts, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/15/2022

"cx says the unit is making ice extremely slow. there is water in the ice tray. cx says they have never had any problems with ice cream melting. no frost build up on either of the evaporators. test 3 the evaporator fans are blowing good. test 15 shows full and not full accordingly. test 36 the icebox fan is blowing. test 56 shows e0. test 57 completes with no issues. removed the water from the tray and ran test 45 and the tray fills good. refrigerator temp is 40f and freezer temp is 10f. ran test 4 and step 4 the refrigerator evaporator is getting a full frost pattern across it. the unit has had the ice bucket, fill tube heater, emitter and reciever boards. called tech support and spoke with a joel. reset power to the unit and dropped the freezer temp"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Sykesville, MD 21784

Justin S.

Job Details: 07/15/2022

"the unit is not freezing in th freezer. found the copressor is pulling 1.4aac when active. opened the valve. unplugged the unit and let pressures settle. when pierced the unit still had 40psi in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. test 4 step 4 low pressures are 5psi and high pressures are 130psi. step 5 low side pressure is 5psi and high side pressure is 150psi. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

MAYTAG RANGE

Model MGR6751BDW

Near Silver Spring, MD 20906

Roberto I.

Job Details: 07/15/2022

"REplaced control reusing the existing overlay (part NLA). The clock turned on. Ran a 350F bake cycle,he unit preheated ok and worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/15/2022

nameplate coming off removed and installed new nameplate

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Newark, DE 19713

Alexander W.

Job Details: 07/15/2022

"Cx stated freezer door is hard to open and hard to close inspected tested and verified cx complaint. Found left side slide rail for FC defective and right side slide rail not lining up properly gave cx quote for both rails cx accepted quote paid in full by CC installed parts from pre-id parts tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Glenn Dale, MD 20769

Mitchell H.

Job Details: 07/15/2022

cx complaint units not sealing well and moisture in fridge. inspectd unit and confrimed both. the unit was very unlevel and leaning forward bad. adjusted feet all the way up and fixed door issue and now feels tighter and not so easily opened. as far as moisture this unit is in a garage and its about 95-100 in here right now and its only 80 degrees outside. unit is not in proper location requirements and will cotinue this issue until unit is in 60-90 degree room. informed cx that gladiator is made for the garage and to see if they can exchange for one if possible. otherwise unit is working as desinged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Annapolis, MD 21403

Kevin P.

Job Details: 07/15/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit making excessive noise form valve when dispensing water, replaced valve and unit tests good. job complete"

We serviced a

KITCHENAID DISHWASHER

Model W11540964

Near Silver Spring, MD 20910

Roberto I.

Job Details: 07/15/2022

"Inspected heater, confirmed orange bushings. Ran test mode, no errors. Replaced heater per sp W11540964. S17304 covers part and labor.Ran a test cycle, the unit worked ok, the heater turned on and didn't leak."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near ,

Richard B.

Job Details: 07/15/2022

"CX Complant waasher had draining error code , Inspected unit and plugged in , Units drain pump kicked on and unit was draining but empty of water. display stated water is draining please remove clothes. or start a cycle . Unit would not cancel. Changed control , And cycled power to unit , Started a regular wash cycle Unit did filled an washed. Correctly. Job completed. RB"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Fairfax, VA 22033

Richard B.

Job Details: 07/15/2022

"CX complant. Smoke came from washer , Inspecte unit and found control burnt up where valve harness connects to control , Advised CX to call whirlpool for saftey issue, Will need control and harness on return trip, CX paying 120 service call only . RB; ordrng 1 w10861510 (control 222.14) and 1 W11193817 (haness 94.80)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit found the dampner not working properly cx states about every hour can hear this grinding and things freeze in refrigerator section ordering dampner will return with thermistor; ordrng 1 W11380595 (Diffuser)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23236

Chris B.

Job Details: 07/15/2022

cx complaint untinwill not start inspected unit found blue wire coming out of connector at motor ordering wire harness W10704067; ordrng 1 W10704067 (harness)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Beaverdam, VA 23015

Thomas B.

Job Details: 07/15/2022

Cx complaint unit is not working properly inspected unit found all thermistors check good defrost checks good cx states she only noticed unit having issues after a storm where power came on and off several times removed and replaced the board qouted cx cx paid in full by CC

We serviced a

JENN-AIR O.T.R MICROWAVE

Model JMV9186WP1

Near Oakton, VA 22124

Richard B.

Job Details: 07/15/2022

"CX declined service , RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Lucas R.

Job Details: 07/15/2022

"cx complaint dryer too hot on low setting, checked unit found element cycling at 155 on low, 145 on med, and 135 on high, going backwards, called techline spoke with chris , advised to reverse lbu and v wires at heat switch, reversd wires, tested, low cycling at 140 degrees, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Lucas R.

Job Details: 07/15/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM04

Near Little River, SC 29566

Jason T.

Job Details: 07/15/2022

"Arrived on site, CX request to cancel the service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Parkville, MD 21234

Neil H.

Job Details: 07/15/2022

cx complaint rc isn't cooling found heavy frost coming through the fc new bi metal and thermistor and control needed forced unit into defrost mode. 2count needed to thaw evap on return.; ordrng 1 12002355 (thermistor kit) and 1 WPW10290745 (Whirlpool Refrigerator Wiring Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/15/2022

CX complaint is the unit isnt cooling. inspected unit and found the FC evap frosted over defrosted and found the heater wire pulled out of connector and wont stay in place so unit isnt able to defrost. Pulled off connector and reseatted wire to heater and taped so unit can defrost till new hareness is installed. Ordering Harness.; ordrng 1 W11581973 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Westminster, MD 21158

Bernard M.

Job Details: 07/15/2022

"Replaced icemaker, ran test 45 and it moved into home position and filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Baltimore, MD 21216

Shane M.

Job Details: 07/15/2022

installed new icemaker. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sykesville, MD 21784

Brian R.

Job Details: 07/15/2022

cx complaint is unit stopped cooling and had water coming out door as all the ice was melting and temps went up and unit was making a very loud buzzing sound when trying to run. pulled unit to test and check and plug back in as unit was off. pulled cover and plugged unit in and start device tried to start compressor and compressor made a loud zapping buzzing sound when trying to kick on. units been off for days so couldnt get temp readings on unit or compressor. unit needs compressor replaced then cx will need to let unit run a few days and check temps and cooling on unit. as soon as part is in office will schedule.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Fitting) and 1 W11506619 (Coupler)

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLBL6

Near Perryville, MD 21903

Milton J.

Job Details: 07/15/2022

Complaint unit not coming on. Installed new Thermal Fuse as orderec by previous tech. Tested unit and is now functioning properly. -MJrob

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Harrisburg, PA 17109

Fred G.

Job Details: 07/15/2022

cx complaint RC will not cool but FC is cold. inspected unit and found unit is not defrosting. i was able to steam out the evap and replace the evap harness and thermistor. plugged unit in and it began to build a frost pattern. advised cx cooling will be back in 48 hours. unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/15/2022

"cx complaint unit not dispensing ice, checked unit, filter is good, unit has good water supply, come to find frozen fill cup and tube. thawed fill cup and tube with steamer, used permagum to insulate around fill tube, tested, icemaker is filling with water and no signs of any leaks, advised cx wait 24 hours for ice production. unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Greensboro, MD 21639

Jonathon C.

Job Details: 07/15/2022

"cx complaint, poor ice production. tested unit, verified complaint. unit dropped a sheet of ice around every 6 minutes. which does not allow for enough time to freeze a full sheet. called tech line, spoke to chris, deterimined the most likely cause of this issue is the water level sensor built into the recirculation pump. ordering recirc pump. cx paid all but 110 labor by check (#918) unable to resched due to so parts.; ordrng 1 W11542867 (recirc pump)"

We serviced a

MAYTAG DRYER

Model NED4655EW1

Near Columbia, MD 21045

Robert L.

Job Details: 07/15/2022

"cx complant loud thumping noise, found drum hopping on front seal, found screw wedged in seal, removed all debris, tested all ops ok, collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Ricky E.

Job Details: 07/15/2022

"installed door cams and the unit has the same issue. and the separator is the incorrect color.. will need to contact tech line about the door, and the correct color will need to be reordered...; ordrng 1 w11423787 (separator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Brunswick, MD 21716

Ricky E.

Job Details: 07/15/2022

"replaced the evap and rechared the unit, u nit cks ok... to install, the unit had a sweep done..."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Gaithersburg, MD 20882

Julian H.

Job Details: 07/15/2022

CX complaint about unit just giving error F7E1 tachometer not detecting speed inspected and found that motor is not moving just makes a buzzing sound tested actuator and is moving back & forth when selected spin or agitation tested windings on motor looked fine now issue with cap tested all other components on component activation on test mode worked fine called TL explained my findings and what we have done so far states to replace cap again; ordrng 1 W11395618 (cap)

We serviced a

IKEA OVEN

Model IBS550DS01

Near Burke, VA 22015

Tanner B.

Job Details: 07/15/2022

"Cc the unit not working after self clean . units fuses open , needs new fuses.. line fuse and tco .; ordrng 1 WPW10545255 (fuse) and 1 WP4449751 (tco)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Hanover, PA 17331

Bernard M.

Job Details: 07/15/2022

"Cx complaint filter was leaking. When arrived found water dripping with the filter inside at the bottom right side. The leak doesn't occur when dispensing. Removed filter and water a good amount of water spilled out behind it. Replaced housing using pre-id parts, dispensed several cups of water and no leaks were found after dispense. Unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model KBFS25EWMS8

Near Olney, MD 20832

Dustin F.

Job Details: 07/15/2022

"CX complaint: Freezer building up frost in top left cornerInspected unit, found rip in door gasket in top left corner. used paper to confirm seal leak. replaced door gasket for freezer. Noticed new door gasket had some rinkles, i used heat gun to iron some of them out briefly, Cx is aware if she continues to have an issue to contact us. IF we go back out, please reorder a new door gasket (W10571967) and send the rails ( WPW10120018) just in case."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS02

Near Rixeyville, VA 22737

Eric F.

Job Details: 07/15/2022

"Spoke with office, office rescheduling job; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 07/15/2022

Installed new compressor/ uv drier . vac unit down and refilled w/ 5.25oz 134a .. allow 24hrs to cool unit .. job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Culpeper, VA 22701

Eric F.

Job Details: 07/15/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waldorf, MD 20601

Shawn D.

Job Details: 07/15/2022

cx complaint unit is noisey as soon as you run it a ticking noise. inspected unit then ran unit for 5 minutes and noise. removed rear panel checked blower wheel and is clean inside. put unit back together ran unit for 10 minutes and no noise. told cx service is warrentyy for 30 days if noise comes back. called owner collected for service fee unit sounds good at this time

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Milford, DE 19963

Andrew W.

Job Details: 07/15/2022

"Cx complaint is agitator not working. tested and verified complaint. unit was not shifting between agitate and spin in test cycle. upon inspection of actuator found gearcase oil leaking. replaced splutch and actuator to restore function until gearcase job can be completed. ordering gearcase, basket nut, and belt since the original belt has some wearing. cannot reschedule due to SO part.; ordrng 1 W11449840 (gear case) and 1 W11239857 (belt) and 1 W11551646 (basket nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Port Tobacco, MD 20677

Shawn D.

Job Details: 07/15/2022

"opened system and was full of r600. replaced compressor drier coupler then vacumed unit down then flled to 1.98oz and started cooling. unit is good; ordrng 1 w10890128 (coupler) and 1 W10891067 (coupler) and 1 w10890117 (coupler) and 1 w10891057 (coupler), used 1 w10890128 (coupler), 1 W10891067 (coupler), 1 w10890117 (coupler), and 1 w10891057 from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Magnolia, DE 19962

Andrew W.

Job Details: 07/15/2022

"cx complaint is unit not operating. tested and verified complaint. went to control and found no green light on. tested power into the control and was only getting 84vac. checked terminals at plug and got 120,120,240. shifted plug and green light came on the unit. held the power cord in the shifted position and the unit powered on and ran with heat. demonstrated for cx and informed him that the outlet is needing to be replaced. unit is working as designed, job complete."

We serviced a

WHIRLPOOL RANGE

Model GFG461LVS3

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/15/2022

"cx complaint starts then stops heating, found electrode bent away from burner , relocated burner closer to burner tube and secured all screws, 350 one click ignition and prehetaed to 350, retested at 400 and 450 all relit properly, tested all ops ok, collected $120 ch#412............ if cx calls back pre-id WP9758079 electrode and WPW10701462 harness"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/15/2022

"replaced icemaker, cx stated fc light is out, verified issue. ordering light to complete repair.; ordrng 1 W11520324 (led)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Rockville, MD 20852

Julian H.

Job Details: 07/15/2022

GOT HERE cooktop bend within box CX complaining about grates and griddle bowing and wearing otu too fast states barely cooks need parts; ordrng 1 W11176110 (cooktop PLS NEED TO BE CHECK FOR DAMAGES) and 1 W11334474 (grates) and 1 W10685483 (griddle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Austin D.

Job Details: 07/15/2022

cx complaint the unit is still not cooling. checked the unit and found that the control is not sending voltage unless manually defrosted. called techline and was told to replace the control and harness together. parts on otder.; ordrng 1 W11566851 (control) and 1 W11581973 (fc harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 07/15/2022

Cc the unit dripping and not dispensing water well . units filter housing dripping into rc and not allowing good water flow . needs new housing; ordrng 1 W11346623 (filter housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Finksburg, MD 21048

Brian R.

Job Details: 07/15/2022

cx complaint is unit just fills and sits.then unit goes into drain. said after install unit moves all over and pieces seem to be missing. during first test unit didnt fill. float was down and clear. pulled switch and cleaned temp points and made sure wires were tight and tried again and unit filled and sat a few and drained. heater checks. advised we will order parts needed and get unit fixed. as soon as all parts are in office will schedule.; ordrng 2 WP308685 (Screw)s and 2 WP8269145 (Mounting Bracket)s and 1 WPW10195039 (Float Switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Takoma Park, MD 20912

Roberto I.

Job Details: 07/15/2022

"Replaced parts, ran a test cycle and then a normal cycle for 20 minutes. The unit didn't leak"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Princess Anne, MD 21853

Jonathon C.

Job Details: 07/15/2022

"cx complaint, does not drain. replaced drain pump and repaired lower harness with parts from prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/15/2022

CX complaint is the unit doesnt want to drain and not heating. Inspected unit and found the heating element is under Service pointer for replacement also found the drain pump when its getting hot isnt allowing unit to drain. Drain pump CBE and element replacement is cover under warranty. Ordering element and will use pump on return.; ordrng 1 W11537778 (Element)

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