Service History 1014 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frankford, DE 19945

Michael E.

Job Details: 07/12/2022

Replaced lower wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENNAIR COOKTOP

Model JED8230ADS

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/12/2022

installed small element in cartiridge supplied by cx. collected by cc. job complete.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Vienna, VA 22180

Jason A.

Job Details: 07/12/2022

CX complaint COOKTOP FL & FR burner slow to ignite. Checked BURNERS per TSP #: W11525533 Rev A. Screws were very tight & bent burner base. New home build. CX moved in 7/2021 > JJ; ordrng 2 W11344539 (burner base FR+FL)s and 4 W11323261 (Screws 2per burner base (21))s

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Seaford, DE 19973

Frederick R.

Job Details: 07/12/2022

"CX complaint is unit a no cool. Replaced condenser, compressor, pre-cooler, Installed UV drier and coupler. Harness that needed to be replaced was sent as wrong part so I need to reorder. COuldnt finish putting unit back together because the harness runs behind all the parts. I did pressure check with nitrogen and verified there is no blockage in the condenser. The pre-cooler was completely rusted through. Returning with fan motor, baffle,and new harness. Unit could not be filled because no way to power up. Unit is now sitting under 140psi of nitrogen so make sure to check that when I return. Unit needs to be vac'd down and filled. make sure to ziptir condenser. Parts needed in stock. Rescheduling for 7/20/22; ordrng 1 W11238411 (harness) and 1 WPW10279909 (valve-inlt)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404EWH3

Near Falls Church, VA 22046

Eric W.

Job Details: 07/12/2022

got here and cooke sheet was dry i found the junction box has som rust on it it is possable that it is leaking from float gasket no water marks on sides of door ran unit again for 20 min and no leak cx ran unit 3 times and no leak cx is going to run unit back to back to see if it leaks

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Silver Spring, MD 20901

Roberto I.

Job Details: 07/12/2022

Cx showed a receipt of 5yr extended warranty purchased trough Home Depot. Advised cx to call the warranty company and ask to send correct dispatch.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/12/2022

Unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRF736SDAM12

Near New Castle, DE 19720

Taylor F.

Job Details: 07/12/2022

"Cx complaint is unit leaking water from freezer. Found drain tube to be blocked causing the bottom of the freezer to build up with ice, and causing the door not to seal. Evap was also partially frozen due to the door not sealing. Cleared drain tube and removed all ice. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Millville, DE 19967

Andrew W.

Job Details: 07/12/2022

"Per prior diag, replaced rc door gaskets. heated and formed gaskets to flush positions. unit is working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Shiloh, NC 27974

Austin D.

Job Details: 07/12/2022

"cx complaint the unit is not cooing correctly and is frosting up. checked the unit and found that the freezer bimetal was out of range. therfore, the unit was not fully defrosting. went ahead and removed all ice from coil. unit will need a new bimetal to resolve the issue. also the ice maker lost home position. finally the damper was stuck open allowing too much cold air to flow into the fridge. all parts on order needed for repair.; ordrng 1 12002497 (gear) and 2 WPW10120018 (slide rail)s and 1 WPW10175909 (grill) and 2 12002355 (temp sensor)s and 1 W10884390 (ice maker) and 1 WPW10594330 (damper) and 1 W11260592 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/12/2022

"cx complaint not cooling in freezer. confirmed complaint. fridge at 40 f. freezer at 35f. freezer evap frozen over. freezer fan frozen over. thermister reading 4.8k ohms. temperature reading proper. heater works. upon removal of ice from fan, fan is audible, more so than normal. fan struggling to start. must replace fan motor and blade to eliminate issue. fan intermittently not spinnign fast enough, or starting at all. when not starting at all, PO error message becomes present.; ordrng 1 WP67006337 (blade- fan 5429) and 1 W11249952 (motor-evap 118.57)"

We serviced a

MAYTAG WASHER

Model WTW5105HW1

Near Brandywine, MD 20613

Shawn D.

Job Details: 07/12/2022

"cx complaint unit makes a noise and will not work. inspected unit cx had lower cover off for drive pulley snapped pic belt/pulley rubbed a hole through it. tilted unit back to find pulley bolt loose. called techline documented issue spoke to chris sr#7734091412 i tihgten pulley and started a cycle because cx said noise was really bad in agitation, unit made it to agitation and was doing it for 10 minutes and sounds good. ordering screws,shield,belt,motor and slider clutch for return; ordrng 2 WP22001995 (screws)s and 1 W11409708 (shield) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (slder clutch)"

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Timonium, MD 21093

Neil H.

Job Details: 07/12/2022

cx said she has no problem with the dryer

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Hampton, VA 23669

Carl A.

Job Details: 07/12/2022

"cx complaint of unit leaking water out the front,checkedu nit to find small pin hole in boot ,also found the tention spring to have waer on it caseuing it not to hold front ot boot sucurely to fram allowing water to run down the front as well ordrdering all parts needed for repairs; ordrng 1 W11218344 (Door Boot Spring Clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near ,

Andrew W.

Job Details: 07/12/2022

Cx complaint is leds out in the freezer and fridge. inspected and verified complaint. found bad led module in fridge and replaced it. all leds returned to coming on. unit is working as designed. job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near York, PA 17404

Sal R.

Job Details: 07/12/2022

"Per the previouse tech, I was able to access the motor assembly. I tested the TCO kit and found that the TCO has no continuity. I replaced the TCO and tested unit. I found the unit to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Clarksville, DE 19970

Andrew W.

Job Details: 07/12/2022

"Cx complaint is washer drain stuck on. inspected and verified complaint. Unit had an F5E2 door lock error, F3E1 water level error, and an F8E3 overflow error code. took top panel off and released door lock. found oversized comforter in the unit that was causing the errors for over fill and when the cx tried to open the unit with the door locked the unit threw the door lock error code. all codes were cleared and the unit was put into a test cycle. the unit is now working as designed, cx paid $120 service call by check #3304. job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waldorf, MD 20603

Shawn D.

Job Details: 07/12/2022

"cx complaint unit doesnt fill with enough water, fabric softener not dispensing and tub feels loose and pushed tub around. infomred cx tub movement is normal. inspected unit then checked for errors and had none. ran unit and cold side valve seems slower than hot and could cause the softener issue. replaced valve ssem and tested and had water in the fabric softener side. told cx to run and try it out. unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Alexandria, VA 22312

Emmanuel R.

Job Details: 07/12/2022

"Cs dispenser door never opens and to let the soap out, Comfirmed complaint, unit has fae1 dispenser electrical fault and in diagnotics the door doesnt open. Replaced the dispenser and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near Silver Spring, MD 20904

Justin S.

Job Details: 07/12/2022

cx showed me the bottom drawer is not straight. found there is 3/8 inch difference from the left to the right. found the rails are off. reinstalled and the gap from the drawer to the door bttom is now even. cx still complains or the drawer not closing a 1/16 of an inch difference front to back on the left to the right. called tech support and spoke with a travis. cannot do anything for front to back tolerances that tight. file number. took extra pics of the cx scratching the door with the level he was using. took pics of damage done to the door. cx still not happy about front to back alignment

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/12/2022

Found leak with nitro and repaired leak. Pulled unit into a vacuum and charged unit with 5.0 oz of r134. Unit is now as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Annapolis, MD 21409

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit not cooling and freezing on the back of the FC. tested, inspected, verified complaint. checked ohms at control, 44k fc evap and cavity read 3.1k. defrosted evap, ohm'd heater from molex, its good at 128k ohm's. ordering control and both thermistors.; ordrng 1 W11546609 (control) and 2 WPW10384183 (thermistor)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY07

Near Baltimore, MD 21213

Shane M.

Job Details: 07/12/2022

"cx complaint the unit shooting ice non stop when dispensing.. tried to activate child lock on screen, ice just kept dispensing. would not stop until open door. removed both pad from ui. ordering UI bring back pads..; ordrng 1 W11184112 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Alexandria, VA 22314

David J.

Job Details: 07/12/2022

Cx complaint heater element S code. Went to install heating element and found the unit was shoved into old cabinetry and could not remove. Flooring was install after unit was installed so also in to the ground about 1/4. Spoke with Cx and he will have somebody uninstall and give us a call back to install heating element. Called Techline SR#7734091808 to document. Unit was not removed so everything is still working as intended. ; O-emld tckt

We serviced a

ROPER DRYER

Model REX3615EW2

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

"cx complaint is unit not heating inspected unit and verified 240v to unit it tumbles but not heating i found heating elemnt is cracked ordeirn new element; ordrng 1 279838 (element,heater) and 1 279816 (thermal cut off hi)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/12/2022

cx complaint the unit is leaking. checked the unit and found no water under the unit at the time. checked underneath and found that water was dripping along the back wall coming from the inlet vavle. replaced the inlet valve and tested operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23234

John P.

Job Details: 07/12/2022

CX complaint unit not cooling check unit found fan motor not running in freezer compartment verified 120 volts to fan motor fan motor not working ordering fan motor; ordrng 1 W11559968 (Fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Silver Spring, MD 20904

Justin S.

Job Details: 07/12/2022

cx says the unit is not cooling at all. found the unit is at 65f in both compartments when i arrived. the unit has no fans or compressor active. the refrigerator evaporator is completely frosted over. the door gaskets seal good. put the unit into diagnostics and ran test 1 and 2 and both pass. test 3 the evaporator fans and damper are working. test 4 step 3 the compressor activates. step 5 the freezer starts to cool. took the unit out of diagnostics and no fans or compressor activate. reset power to unit and now the compressor and fans are now activating.; ordrng 1 W10581605 (control(shows nla the f15 for info)) and 1 W10861908 (ui(check ui for main control))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bowie, MD 20720

Dustin F.

Job Details: 07/12/2022

"CX Complaint: Not making iceInspected unit, Found FC sitting around 1 degree and RC sitting around 33 Degrees. Ran Test diagnostic 44, got 23 code indicating sensor issue. also ran test 45 46 and 47. didnt get a single response out of the ice maker. inspected wires at bottom of door. no visible breaks. Checked for resistance from the end of the harness disconnected from ice maker and end of harnass disconnected at the bottom of the door near the water lines. the ice bin was in and the door switch was taped. i got continuity on all wires EXCEPT black. according to the wire diagram black goes to the icemaker motor. CX needs new FC door. left quote for $1014.66. Covers labor for 2 techs and Freezer door part LW11037733 (stainless) should she consider repairing, shell call office. ; ordrng 1 LW11037733 (Stainless FC Door)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Lanham, MD 20706

Mitchell H.

Job Details: 07/12/2022

cx complaint unit wouldnt start a cycle would just start and sit there.. inspected unit today and found f2e1 error stored. ran callibration and went through good. all components working as desinged. informed cx to try it out and let us know if anything happens again. cx paid service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Brookfield, CT 06804

John P.

Job Details: 07/12/2022

Installed damper tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS02

Near Hanover, MD 21076

Andrew H.

Job Details: 07/12/2022

"Replace, coupler, dryer, harness and RC evaporator. I pulled you into a 30-in vac. And I filled the 5.5 oz. And unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/12/2022

"CX complaint: unit leaking. I found the drain line was leaking. It was not the drain line that came with unit. They used different line due to the distance from sink. I corrected the leak, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near North Potomac, MD 20878

Julian H.

Job Details: 07/12/2022

CX complaint about temperature on display not working properly is cooling took temps on arrival RC 35* FC -4* went to diagnostics and called TL 7734092653 temperature on test 0 FC 77 checked value and got 6.57ko according to TL is about 42* issue with FC thermistor need part; ordrng 1 WP2306010 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22030

Carl R.

Job Details: 07/12/2022

"water dispenser periodically won't dispense any water. Refrigerator often makes loud humming noises. Used heat gun to helpbwater flow as water is being dispersed. Also used puddy. Unit will need isolation pads and 2tech, 2tech,2tech.SR#7734084215; saved tckt"

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Portsmouth, VA 23703

Zachery R.

Job Details: 07/12/2022

"cx complaint unit turning on and off, checked unit, come to find warped cabinet not allowing control panel to seat to unit as designed. tried seating control panel to cabinet, no luck. replaced upper interlock, still no luck, called tecline, spoke with Joel advised unit is unrepairable. called safety advised to provide number to cx and have them call by 10 am."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near King William, VA 23086

Jerod R.

Job Details: 07/12/2022

tested unit found unit had issues with ui and skipping gearcase ordered needed parts to fix; ordrng 1 W11478526 (console) and 1 W11449841 (gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/12/2022

"cx complaint door not locking closed, found strike in pieces, replaced strike from pre-id, ran diagnostics, tested all ops ok"

We serviced a

JENNAIR DISHWASHER

Model JDB1270AWF

Near Reston, VA 20194

Richard B.

Job Details: 07/12/2022

"CX complant . door falls down unless supported, Inspected unit and found left side spring missing and cable broken, When disassembling dishwasher then tech accidently broke right side trim . Will need that also at no cost to CX . RB; ordrng 2 WP99003118 (spring 11.69)s and 2 WP99003446 (cable 4.42)s and 1 99003129 (trim broke when removing, RB)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS01

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

cx complaint is issues came back and a bunch of codes keep coming up. found codes F6E1 Oven Temp F6E4 UI To Control State Status F8E0 Upper Cool Fan Speed. cleared codes and reset unit and tested and checked. parts are needed. as soon as parts are in office will schedule. service call placed right at 1 year as well as in 90 day grace of its year. as soon as parts are in office will schedule.; ordrng 1 W11297728 (Stainless) and 1 W10859573 (Sensor) and 1 WP4449751 (High Limit)

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/12/2022

Inspected the unit. Found that the cx is saying that the Dryer is Squealing while using the Dryer. I then started a Normal Cycle on the Dryer. Dryer is Squealing. Checked the Pulley & Wheels. Found that the Right Rear Wheel is locked up as well as the Pulley. Installed new Wheels & Pulley. Tested the unit. No Noise. Unit is working as Designed. Cx paid in full

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Lancaster, PA 17601

Justin L.

Job Details: 07/12/2022

Cx complaint unit developing frost inside. Was able to access unit and found bottom of door warped upward causing gap and allowing warm air into unit. Will need door and gasket. Door will ship to cx house and cx will contact us to set return; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Gainesville, VA 20155

Demonte S.

Job Details: 07/12/2022

Installed the Tube Fitting. Tested the unit. No Leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is starting to get warm again. inspected unit and found ice build up. while steaming away ice i found drip pan was severley warped and causing ice build up. ordering drip poan for return. cx paid labor and parts. called office to waive service call as it was just barely outside 30days.; ordrng 1 W11457241 (drip pan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 07/12/2022

cx complaint door falling open and handle came off. inspected unit and verified complaint. found hook on left hinge detached from hinge spring. reattached hook and reinstalled handle. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mechanicsburg, PA 17050

Drew B.

Job Details: 07/12/2022

"cx complaint that uint is freezing up the fc section again on the sides but the gaksets seal, unit leveld no aur pockets and no issues with the cabinet linear being gapped its been silconed and also the updated service pointer kit been installed... called kurt wp techline.. door with seal...sr#7734089462 wanted the fc door ordered.. cx will call when in to reschd; ordrng 1 W10815701 (door ss) and 1 W10909682 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Richmond, VA 23224

Chris B.

Job Details: 07/12/2022

model and serial did not match to unit advised cx to call warranty company to correct issue took pics of units model and serial

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS09

Near Hampton, VA 23661

Carl A.

Job Details: 07/12/2022

"cx complaint of unit not heating,checked unit to find the dioe open whne opening the cavitvy replaced part tested unit works as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB0

Near Ocean City, MD 21842

Michael E.

Job Details: 07/12/2022

Replaced the infinity switch for the front right burner as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor and S&H by check. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Columbia, PA 17512

Sal R.

Job Details: 07/12/2022

CX complaint is that unit is not opperating. I found that the belt is torn in half due to a torn motor pulley . I quoted CX for the cost of repairs (motor covered under 10 year loimited warranty). I collected for service charges.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Christian C.

Job Details: 07/12/2022

Installed gasket. Adjusted water filter was not secure all the way and was leaking water.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near York, PA 17402

Sal R.

Job Details: 07/12/2022

CX complai t was that the utni was leaking. CX had just had the drain hose come put of the stand pipe before service causing the unti to drain onto the floor. I found that the unit is opperating qs designed and could not recreate any leaking. CX will call inot office if leaking happens again.

We serviced a

MAYTAG DRYER

Model LDE8824ACE

Near Laurel, MD 20724

Andrew H.

Job Details: 07/12/2022

Arrived to replace parts and found that the idler pulley was not sent. I spoke with SG in the office and she stated that she'll be giving the customer a call to reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near York, PA 17403

Marc M.

Job Details: 07/12/2022

"cx complaint unit not cooling properly and deli drawer not closing fully. inspected unit and found heavy build up of ice on the rc evap. ran diag tests as follows: test 1- pass, test 2- pass, test 3- fan run, test 4- rkv can be heard rotating, test 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out to test RC thermistors. checked rc ambient thermistor at p5-1 and p5-2 and found 9.3k ohms and 4.94 vdc from the main control. checked also the p8-3 and p8-4 and 19.1k ohms and 4.94vdc from the main control. took temp reading in the rc and found those temps to be consistent with the readings from the thermistors. contacted techline to review data. techline reccomended entering diag test 7 and switch unit to 8 hour defr. also replacement of the evap cover and pan. sr7734092015; ordrng 1 WP482338 (food grade silicone)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Annapolis, MD 21403

Jonathon C.

Job Details: 07/12/2022

"cx complaint, display fully lit constantly. tested unit, verified complaint. found ui lit up as described. ordering ui. unit still works normally. unable to resched due to so parts.; ordrng 1 W11460962 (UI)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Shiremanstown, PA 17011

Drew B.

Job Details: 07/12/2022

replaced control recalibrated and ran auto test no issues and fully functional chcks good

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Berlin, MD 21811

Michael E.

Job Details: 07/12/2022

"Replaced the gearcase and spin basket as per previous diagnosis. Also i found the cam was not easi;ly shifting so i replaced the cam. I found the inside of the tub ring has been damaged by the loose basket. Then i calibrated and tested unit and found a high pitch screetching when it goes into spin. Ordering motor and tub ring. Cannot reschedukle due to BO part; ordrng 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10531289 (tub ring), used 1 W10721967 (drive pulley) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Camp Hill, PA 17011

Drew B.

Job Details: 07/12/2022

cx complaint thart unit is making nosie when its spinning and draining. when arrivied the unit had nocodes i removed the drain pump and agitator for clearing obstructions. and no nothing was in or under either of them ran auto test of all functions and no issues when testing.. collected

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Falls Church, VA 22043

Eric W.

Job Details: 07/12/2022

installed new filter and restor plate and tested unit unit seems to be better tec line said if unit persists the cx will need to restrice the air flow more

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Woodbine, MD 21797

Ricky E.

Job Details: 07/12/2022

"sump damaged at the motor mounting points, the cap was bent aswell... need parts...; ordrng 1 w11416362 (sump assy)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Stafford, VA 22556

Robert W.

Job Details: 07/12/2022

"CX complaint is the MW will just stop. Inspected unit and found error code F6E6 AM lost communication to UI, Pulled unit and tested the harness to AM and is good and connected properly tech sheet shows to replace AM if connections are good, Ordering AM and Interlock; ordrng 1 W11325786 (AM) and 1 W11449277 (Interlock harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Edgewater, MD 21037

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit not drying dishes. instructed cx on use and care regarding rinse aid. unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Chester, VA 23836

John P.

Job Details: 07/12/2022

CX complaint unit not cooling checked unit found ice ball at capillary tube indicative of low charge found what appeared to be oil on evaporator ordering evaporator.; ordrng 1 W10836706 (Evap cbe) and 1 2ctss (2ct ss)

We serviced a

JENN-AIR COOKTOP

Model JGC8430CDS

Near Beltsville, MD 20705

Justin S.

Job Details: 07/12/2022

cx says she was cooking then the flames began to flicker so she turned the burner off. says she turned on other burners and they started flickering too. she hasnt used it since but her son did. i turned on all the burners to a high then medium then low and no flames are flickering or yellow tipping. turned on individul burners the same way and no change. turned on and off each burner and no change. the unit is heating good. cannot duplicate fault.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308ESS1

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/12/2022

"CX complaint no ice. Ran diag, the unit didn't fill. Water supply ok, replaced inlet valve using pre id. Unit tested ok. Collected "

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Red Lion, PA 17356

Marc M.

Job Details: 07/12/2022

"cx complaint unit not pumping water. inspected unit and found errors f4e3 and f6e4 stored in diagnostics. checked float switch and did find that the lever representing the position of the float was not attached and led the unti to misread the presence of water, tho no water was in the tub. however following testing found that the sump assembly is also not pumping. found 120v to the sump but the motor audibly struggling and resulting in no water pressure produced. unit will require replacement sump assembly.; ordrng 1 W11025157 (sump)"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW1

Near Bethany Beach, DE 19930

Andrew W.

Job Details: 07/12/2022

"Cx complaint is no power, no lights on unit. inspected and verified complaint. checked power coming into the unit and proper voltage was coming into the control. green light was not on, on the control. believe the control was shorted and also shorted out the UI. Quoted cx for repair and cx approved. replaced control and UI console. tested and unit is now working as designed. cx paid full amount . job complete"

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MAYTAG WASHER

Model MVWC565FW2

Near York, PA 17402

Marc M.

Job Details: 07/12/2022

cx complaint unt not agitating. inspected unit and found errors f7e6 and f0e5 stored in diagnostics. checked below unit and found outdated shifter applicable to service pointer W11531483 Rev B. was able to remove and replace shifter with updated W10913953. ran calibration cycle following repair as well as auto test cycle. unit now checks good.

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WHIRLPOOL WASHER

Model WTW5105HW2

Near Vienna, VA 22181

Jason A.

Job Details: 07/12/2022

"CX complaint WASHER stops running & grinding noise. Found F5 E4 lid lock, F7E1 F7E3 error codes. Cleared error codes & ran agitate spin S& lid lock tests. All work. Tried to run DLMS & test wash got F7E1 error code. Measured voltages & resistance. Tried again but now drain motor wont run & in agitate tub movement is not equal CW to CCW. Tried to call techline but no service. Control is OOS > JJ; ordrng 1 W11481722 (actuator) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11556728 (Main ACU OOS)"

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KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near East York, PA 17402

Marc M.

Job Details: 07/12/2022

cx complaint unit not producing ice. inspected and found that the ice maker generates a loud clickign when cycling. checked further and found the fill tube to be clear and not frozen over or collapsed. checked valve and found that during the icemaker cycle it is never call ign for 120v to the dual valve. unit does dispense water at the dispenser. determined the failure to be the icemaker itself which will come accompanied by a revised icemaker harness as well. collected for full oow repair.; ordrng 1 W10882923 (icemaker)

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WHIRLPOOL WASHER

Model WTW8500DC

Near Mechanicsville, VA 23116

Jerod R.

Job Details: 07/12/2022

"tested unit found unit has a dragging noise , rub marks on stator and rotor, from bad gearcase ordered needed parts to fix; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch)"

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MAYTAG WASHER

Model MVW7232HW0

Near Columbia, MD 21045

Robert L.

Job Details: 07/12/2022

"cx complaint random f2e2, found f0e3, f2e2 stored, per TSP W11436350 Rev B, removed fascia and reseated both blue ribbon connections to console, reinstalled and tested all ops ok, ran calibration and diagnostics, startred cycle no errors, cx to moniotr, if cx calls back must send out new console W11478526"

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WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Falls Church, VA 22043

Eric W.

Job Details: 07/12/2022

cx complant of unit not cooling in fridge inspected unit found evap drain cloged up with ice 2 ' thick cx thawing unit check the drain line to make sure it is not crushed closed from insolation try to get a water line threw the drain . cx is going to see if there is standing water in drain when it thaws ask cx about that; saved tckt

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WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/12/2022

"upon arrival ff at 50 degrees, ff evap thermistor reading 44 degrees while covred in ice, avg icebox temp 29 degrees, icemaker cycled and filled in diag, called techline spoke with scott, advised software shuts off ice to focus on cooling, replaced evap cover, verrified repair in diag, advised cx to allow 24 hours to resume normal operation, unit working as designed scott"

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WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21206

Milton J.

Job Details: 07/12/2022

CX complaint FC too cold. Inspected and found the RH FC slide not closing fully which was keeping the right side of the FC door gasket from sealing against the cabinet. Installed new LH Bracket and RH Bracket as sent by Pre-ID. Unit is now functioning properly. -MJrob

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WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Harrisburg, PA 17112

Fred G.

Job Details: 07/12/2022

"cx complaint led ligjht out in freezer and top of RC. also ice production is down. inspected unit and found unit would need led module in FC to fix all lights. entered unit into diag and first ran test 56, unit showed a E0. ran test 57 and the unit harvested ice, ran test 45 and found the ice maker filled with water. ran test 36 and found the ice box fan does work. did test 37 and found 01. took temp of the FC and found 6 degrees, unit is set for 0 degrees. called TL TL said icebox is about 10 degrees higher then the the FC. first try bring the temp down in the FC if that doesnt work then the unit will need a dispenser UI. qouted cx for led module repair and cx accepted repair. replaced led with van stock (W10695459). unit now checks good. charged cx; used 1 W10695459 (led module) from stock"

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WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Stafford, VA 22556

Robert W.

Job Details: 07/12/2022

"CX Complaint is the unit isnt cooling. Inspected unit and plugged unit in and found compressor making some noise, Pulled rear cover and amp tested unit and found compressor running and pulling 1.68 amps at 1 min of running after running for about 10 mins unit is now pulling 2.00 amps pulled evap cover and found no frost pattern at all. Unit will need compressor dryer and coupler.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"

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JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Pasadena, MD 21122

Kevin P.

Job Details: 07/12/2022

cx complaint unit has failed led lights freezer ceiling light is out and all others on the circuit are dim. per service pointer w11606409 ordering all new led modules which are covered under s code s84638 to cover all parts and labor expenses. cx had extra led's she purchsed from a previous repair so i replaced the freezer ceiling led and all lights are working again. ordering 12 led's; ordrng 12 w11484836 (3 point led)s

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KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near West Springfield, VA 22152

Tanner B.

Job Details: 07/12/2022

"Cc the unit not cooling well in ff section , units temps at -5 and 33 .. the ff was at 54 and fc at 8 degrees.. the units compressor running .. found barley any freon in system or low atleast .. vac unit down and refilled .. unit needs compressor and condensor for return visit..; ordrng 1 W10865728 (condensor) and 1 W11025999 (compressor) and 2 w10913906 (coupler)s and 1 nitrogen (nitrogen)"

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WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near East York, PA 17402

Marc M.

Job Details: 07/12/2022

cx complaint FC door handle still loose. was able to completely remove door handle and tighten the mounting screws to the door skin with an impact drill. following correcting the mounting screws was able to also tighten the door handle hex set screws and test vigorously for any tolerance. cx also requested the rc doors be leveled and was able to perform adjustment via the right bottom hinge set screw. unit now checks good.

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WHIRLPOOL WASHER

Model WTW5057LW0

Near Hopewell, VA 23860

John P.

Job Details: 07/12/2022

"CX complaint unit not working checked unit found no stored error codes attempted to run diagnostic cycle, when unit got to agitation portion unit shut down and said done I found bad capacitor replaced capacitor calibrated tested working as designed; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"

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WHIRLPOOL RANGE

Model WGE745C0FS01

Near Dillsburg, PA 17019

Drew B.

Job Details: 07/12/2022

replaced control now full led and checks good

We serviced a

WHIRLPOOL RANGE

Model SF367LEK

Near Bowie, MD 20715

Dustin F.

Job Details: 07/12/2022

"cx complaint: oven not workinginspected unit found serial number sticker rubbed off, and machine displaying F2E1 code. power cycled unit for 30 sec per tech sheet. code gone, however Cancel button on console still does not work. Contacted TL, they stated without M/S they cannot procede. they Checked WP and CX has no appliance information on WP side.CX needs to obtain proper M/S information from Lowes and call us back for repair. confirmed issue with console."

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WHIRLPOOL FREEZER

Model EV188NYWQ00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/12/2022

"cx complaint drain clogged, cleared drain, verrified 4 cups of water wnt into pan, added pemagum under pan to allow better funnel, no tube on this model, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model W2RXEMMWB01

Near Catonsville, MD 21228

Robert L.

Job Details: 07/12/2022

"upon arrival cx said they tried to call office to cancel and were on hold , they were able to get ice maker working over weekend, cancelling call"

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WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23504

Carl A.

Job Details: 07/12/2022

"cx complaint of unit not working ,checked unit to find the following error F7E1 called techline spoke with Robert,found the control board failed,may have taken out actuator and wire harness problem ordering parts needed for repairs SR#7734093105; ordrng 1 W11481722 (ACTUATOR) and 1 W11335100 (Harness, Lower) and 1 W11513246 (CNTRL-ELEC)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507EWH01

Near Millville, DE 19967

Frederick R.

Job Details: 07/12/2022

CX complaint is RC evap leaking under drawers and RC evap to freeze up. Replaced the drip pan and installed kit properly which was not done on a prior visit byt another tech. After repair i watch RC evap for a full frost pattern. Unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near Norfolk, VA 23513

Carl A.

Job Details: 07/12/2022

"cx complaint of unit F3E3,,checkedu nit to find mostior in unit ,causeing ui board not to work,ordering parts needed for repairs; ordrng 1 W11351728 (CNTRL-ELEC) and 1 W11350214 (Appliance Control Unit (acu)) and 1 WP697772 (Blower Wheel) and 1 280148 (Thermal Cut Off)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Pikesville, MD 21208

Keith H.

Job Details: 07/12/2022

cx complaint is unit not working inspected unit and found the drain motor jus humming not draining and its burning hot orderin new motor; ordrng 1 W11396717 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/12/2022

"cx complaint of unit forming ice at top of freezer where door meets cabinet,checked unit find door sagging,found that the center screw that hold the hinge on door sheared off from installltion called techline spoke with Bruce got docment and was advise by techline to have cx call custormer service for resolution"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stafford, VA 22556

Robert W.

Job Details: 07/12/2022

"CX recev a letter for service pointer. Inspected unit and found unit is under the element replacement, Went to remove DW from cabnet and stripped out one of the mounting screws cant remove DW will need to brake bracket in order to remove DW. Ordering bracket and will use element on return,; ordrng 1 WP8269145 (Bracket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Ephrata, PA 17522

Justin L.

Job Details: 07/12/2022

Cx stated no ice or water dispensing. No light son dispenser. Was able to access unit and found that the connector behind the kickplate was loose. Secure connections and unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/12/2022

"installed gearcase, slider and absorbers. calibrated and tested unit, all sounds normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ephrata, PA 17522

Justin L.

Job Details: 07/12/2022

"Cx complaint unit not making ice fast enough. Was able to access unit and using the thermocoupler found temperature of 1F in FC. Entered diagnostic and ran test 47 read 01, 44 harvested and showed bucket not full, 45 icemaker filled, contacted techline and spoke to Kurt changed freezer temp to -2 to help try to produce ice faster. As of now unit operating as designed no further work needed."

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WHIRLPOOL DRYER

Model WED49STBW1

Near Salisbury, MD 21804

Michael E.

Job Details: 07/12/2022

Replaced operating thermostat as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Robert L.

Job Details: 07/12/2022

"cx complaints food freezing on top shelf of Rc water dripping down door and right door slamming back, found damper closing tight no air leaks , cx mostly had dairy on top shelf, explained damper function, cx to relocate items, found unit was not leevel and wobbling , raised front alot and leveled doors, now doors self closing and drip falls in tray instead of down door, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/12/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ05

Near Strasburg, VA 22657

Daniel J.

Job Details: 07/12/2022

found evap frosted over blocking air movement to fan for fridge section removed checked door gaskets seal found freezer over packed blocking vents in freezer completely covered replaced thermistor was forze over and confrimed after cold air entering fridge section with no restrictions

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Bethany Beach, DE 19930

Andrew W.

Job Details: 07/12/2022

"Cx complaint is unit not washing dishes. inspected and verified complaint. put unit into diag mode and found 3 error codes. F4E3 motor not running, F5E1 door stuck open, and F7E 1 no heat. Ran a test cycle and the unit fills but does not spray water from the wash arms. unit drains but slowly. unit heater does not activate. Ordering pump and motor assembly, heater element, door latch, and strike. Rescheduled with cx for 7/19/22 AM requested.; ordrng 1 W11087376 (pump&motor) and 1 W10703867 (heater) and 1 WPW10544004 (door latch strike) and 1 WPW10653840 (door latch)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Upper Marlboro, MD 20774

Mitchell H.

Job Details: 07/12/2022

cx complaint unit is not cooling. got to unit and was dead hot. pulled unit out. compressor extremley hot and not running. unplugged unit and turned back on and comp came on made a weird noise and went back off. unit needs compressor. ordering parts for return visit.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w10913906 (coupler)

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