We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frankford, DE 19945
Michael E.
Job Details:
07/12/2022
Replaced lower wire harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENNAIR COOKTOP
Model JED8230ADS
Near Pasadena, MD 21122
Kevin P.
Job Details:
07/12/2022
installed small element in cartiridge supplied by cx. collected by cc. job complete.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Vienna, VA 22180
Jason A.
Job Details:
07/12/2022
CX complaint COOKTOP FL & FR burner slow to ignite. Checked BURNERS per TSP #: W11525533 Rev A. Screws were very tight & bent burner base. New home build. CX moved in 7/2021 > JJ; ordrng 2 W11344539 (burner base FR+FL)s and 4 W11323261 (Screws 2per burner base (21))s
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Seaford, DE 19973
Frederick R.
Job Details:
07/12/2022
"CX complaint is unit a no cool. Replaced condenser, compressor, pre-cooler, Installed UV drier and coupler. Harness that needed to be replaced was sent as wrong part so I need to reorder. COuldnt finish putting unit back together because the harness runs behind all the parts. I did pressure check with nitrogen and verified there is no blockage in the condenser. The pre-cooler was completely rusted through. Returning with fan motor, baffle,and new harness. Unit could not be filled because no way to power up. Unit is now sitting under 140psi of nitrogen so make sure to check that when I return. Unit needs to be vac'd down and filled. make sure to ziptir condenser. Parts needed in stock. Rescheduling for 7/20/22; ordrng 1 W11238411 (harness) and 1 WPW10279909 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EWH3
Near Falls Church, VA 22046
Eric W.
Job Details:
07/12/2022
got here and cooke sheet was dry i found the junction box has som rust on it it is possable that it is leaking from float gasket no water marks on sides of door ran unit again for 20 min and no leak cx ran unit 3 times and no leak cx is going to run unit back to back to see if it leaks
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Silver Spring, MD 20901
Roberto I.
Job Details:
07/12/2022
Cx showed a receipt of 5yr extended warranty purchased trough Home Depot. Advised cx to call the warranty company and ask to send correct dispatch.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ruckersville, VA 22968
Eric F.
Job Details:
07/12/2022
Unable to locate unit.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM12
Near New Castle, DE 19720
Taylor F.
Job Details:
07/12/2022
"Cx complaint is unit leaking water from freezer. Found drain tube to be blocked causing the bottom of the freezer to build up with ice, and causing the door not to seal. Evap was also partially frozen due to the door not sealing. Cleared drain tube and removed all ice. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Millville, DE 19967
Andrew W.
Job Details:
07/12/2022
"Per prior diag, replaced rc door gaskets. heated and formed gaskets to flush positions. unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Shiloh, NC 27974
Austin D.
Job Details:
07/12/2022
"cx complaint the unit is not cooing correctly and is frosting up. checked the unit and found that the freezer bimetal was out of range. therfore, the unit was not fully defrosting. went ahead and removed all ice from coil. unit will need a new bimetal to resolve the issue. also the ice maker lost home position. finally the damper was stuck open allowing too much cold air to flow into the fridge. all parts on order needed for repair.; ordrng 1 12002497 (gear) and 2 WPW10120018 (slide rail)s and 1 WPW10175909 (grill) and 2 12002355 (temp sensor)s and 1 W10884390 (ice maker) and 1 WPW10594330 (damper) and 1 W11260592 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Powhatan, VA 23139
Joseph D.
Job Details:
07/12/2022
"cx complaint not cooling in freezer. confirmed complaint. fridge at 40 f. freezer at 35f. freezer evap frozen over. freezer fan frozen over. thermister reading 4.8k ohms. temperature reading proper. heater works. upon removal of ice from fan, fan is audible, more so than normal. fan struggling to start. must replace fan motor and blade to eliminate issue. fan intermittently not spinnign fast enough, or starting at all. when not starting at all, PO error message becomes present.; ordrng 1 WP67006337 (blade- fan 5429) and 1 W11249952 (motor-evap 118.57)"
We serviced a
MAYTAG WASHER
Model WTW5105HW1
Near Brandywine, MD 20613
Shawn D.
Job Details:
07/12/2022
"cx complaint unit makes a noise and will not work. inspected unit cx had lower cover off for drive pulley snapped pic belt/pulley rubbed a hole through it. tilted unit back to find pulley bolt loose. called techline documented issue spoke to chris sr#7734091412 i tihgten pulley and started a cycle because cx said noise was really bad in agitation, unit made it to agitation and was doing it for 10 minutes and sounds good. ordering screws,shield,belt,motor and slider clutch for return; ordrng 2 WP22001995 (screws)s and 1 W11409708 (shield) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (slder clutch)"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Timonium, MD 21093
Neil H.
Job Details:
07/12/2022
cx said she has no problem with the dryer
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Hampton, VA 23669
Carl A.
Job Details:
07/12/2022
"cx complaint of unit leaking water out the front,checkedu nit to find small pin hole in boot ,also found the tention spring to have waer on it caseuing it not to hold front ot boot sucurely to fram allowing water to run down the front as well ordrdering all parts needed for repairs; ordrng 1 W11218344 (Door Boot Spring Clamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near ,
Andrew W.
Job Details:
07/12/2022
Cx complaint is leds out in the freezer and fridge. inspected and verified complaint. found bad led module in fridge and replaced it. all leds returned to coming on. unit is working as designed. job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near York, PA 17404
Sal R.
Job Details:
07/12/2022
"Per the previouse tech, I was able to access the motor assembly. I tested the TCO kit and found that the TCO has no continuity. I replaced the TCO and tested unit. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Clarksville, DE 19970
Andrew W.
Job Details:
07/12/2022
"Cx complaint is washer drain stuck on. inspected and verified complaint. Unit had an F5E2 door lock error, F3E1 water level error, and an F8E3 overflow error code. took top panel off and released door lock. found oversized comforter in the unit that was causing the errors for over fill and when the cx tried to open the unit with the door locked the unit threw the door lock error code. all codes were cleared and the unit was put into a test cycle. the unit is now working as designed, cx paid $120 service call by check #3304. job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waldorf, MD 20603
Shawn D.
Job Details:
07/12/2022
"cx complaint unit doesnt fill with enough water, fabric softener not dispensing and tub feels loose and pushed tub around. infomred cx tub movement is normal. inspected unit then checked for errors and had none. ran unit and cold side valve seems slower than hot and could cause the softener issue. replaced valve ssem and tested and had water in the fabric softener side. told cx to run and try it out. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22312
Emmanuel R.
Job Details:
07/12/2022
"Cs dispenser door never opens and to let the soap out, Comfirmed complaint, unit has fae1 dispenser electrical fault and in diagnotics the door doesnt open. Replaced the dispenser and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Silver Spring, MD 20904
Justin S.
Job Details:
07/12/2022
cx showed me the bottom drawer is not straight. found there is 3/8 inch difference from the left to the right. found the rails are off. reinstalled and the gap from the drawer to the door bttom is now even. cx still complains or the drawer not closing a 1/16 of an inch difference front to back on the left to the right. called tech support and spoke with a travis. cannot do anything for front to back tolerances that tight. file number. took extra pics of the cx scratching the door with the level he was using. took pics of damage done to the door. cx still not happy about front to back alignment
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details:
07/12/2022
Found leak with nitro and repaired leak. Pulled unit into a vacuum and charged unit with 5.0 oz of r134. Unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Annapolis, MD 21409
Jonathon C.
Job Details:
07/12/2022
"cx complaint, unit not cooling and freezing on the back of the FC. tested, inspected, verified complaint. checked ohms at control, 44k fc evap and cavity read 3.1k. defrosted evap, ohm'd heater from molex, its good at 128k ohm's. ordering control and both thermistors.; ordrng 1 W11546609 (control) and 2 WPW10384183 (thermistor)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Baltimore, MD 21213
Shane M.
Job Details:
07/12/2022
"cx complaint the unit shooting ice non stop when dispensing.. tried to activate child lock on screen, ice just kept dispensing. would not stop until open door. removed both pad from ui. ordering UI bring back pads..; ordrng 1 W11184112 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22314
David J.
Job Details:
07/12/2022
Cx complaint heater element S code. Went to install heating element and found the unit was shoved into old cabinetry and could not remove. Flooring was install after unit was installed so also in to the ground about 1/4. Spoke with Cx and he will have somebody uninstall and give us a call back to install heating element. Called Techline SR#7734091808 to document. Unit was not removed so everything is still working as intended. ; O-emld tckt
We serviced a
ROPER DRYER
Model REX3615EW2
Near Owings Mills, MD 21117
Keith H.
Job Details:
07/12/2022
"cx complaint is unit not heating inspected unit and verified 240v to unit it tumbles but not heating i found heating elemnt is cracked ordeirn new element; ordrng 1 279838 (element,heater) and 1 279816 (thermal cut off hi)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elizabeth City, NC 27909
Austin D.
Job Details:
07/12/2022
cx complaint the unit is leaking. checked the unit and found no water under the unit at the time. checked underneath and found that water was dripping along the back wall coming from the inlet vavle. replaced the inlet valve and tested operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23234
John P.
Job Details:
07/12/2022
CX complaint unit not cooling check unit found fan motor not running in freezer compartment verified 120 volts to fan motor fan motor not working ordering fan motor; ordrng 1 W11559968 (Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Silver Spring, MD 20904
Justin S.
Job Details:
07/12/2022
cx says the unit is not cooling at all. found the unit is at 65f in both compartments when i arrived. the unit has no fans or compressor active. the refrigerator evaporator is completely frosted over. the door gaskets seal good. put the unit into diagnostics and ran test 1 and 2 and both pass. test 3 the evaporator fans and damper are working. test 4 step 3 the compressor activates. step 5 the freezer starts to cool. took the unit out of diagnostics and no fans or compressor activate. reset power to unit and now the compressor and fans are now activating.; ordrng 1 W10581605 (control(shows nla the f15 for info)) and 1 W10861908 (ui(check ui for main control))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bowie, MD 20720
Dustin F.
Job Details:
07/12/2022
"CX Complaint: Not making iceInspected unit, Found FC sitting around 1 degree and RC sitting around 33 Degrees. Ran Test diagnostic 44, got 23 code indicating sensor issue. also ran test 45 46 and 47. didnt get a single response out of the ice maker. inspected wires at bottom of door. no visible breaks. Checked for resistance from the end of the harness disconnected from ice maker and end of harnass disconnected at the bottom of the door near the water lines. the ice bin was in and the door switch was taped. i got continuity on all wires EXCEPT black. according to the wire diagram black goes to the icemaker motor. CX needs new FC door. left quote for $1014.66. Covers labor for 2 techs and Freezer door part LW11037733 (stainless) should she consider repairing, shell call office. ; ordrng 1 LW11037733 (Stainless FC Door)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Lanham, MD 20706
Mitchell H.
Job Details:
07/12/2022
cx complaint unit wouldnt start a cycle would just start and sit there.. inspected unit today and found f2e1 error stored. ran callibration and went through good. all components working as desinged. informed cx to try it out and let us know if anything happens again. cx paid service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, CT 06804
John P.
Job Details:
07/12/2022
Installed damper tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details:
07/12/2022
"Replace, coupler, dryer, harness and RC evaporator. I pulled you into a 30-in vac. And I filled the 5.5 oz. And unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ocean City, MD 21842
Michael E.
Job Details:
07/12/2022
"CX complaint: unit leaking. I found the drain line was leaking. It was not the drain line that came with unit. They used different line due to the distance from sink. I corrected the leak, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near North Potomac, MD 20878
Julian H.
Job Details:
07/12/2022
CX complaint about temperature on display not working properly is cooling took temps on arrival RC 35* FC -4* went to diagnostics and called TL 7734092653 temperature on test 0 FC 77 checked value and got 6.57ko according to TL is about 42* issue with FC thermistor need part; ordrng 1 WP2306010 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22030
Carl R.
Job Details:
07/12/2022
"water dispenser periodically won't dispense any water. Refrigerator often makes loud humming noises. Used heat gun to helpbwater flow as water is being dispersed. Also used puddy. Unit will need isolation pads and 2tech, 2tech,2tech.SR#7734084215; saved tckt"
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Portsmouth, VA 23703
Zachery R.
Job Details:
07/12/2022
"cx complaint unit turning on and off, checked unit, come to find warped cabinet not allowing control panel to seat to unit as designed. tried seating control panel to cabinet, no luck. replaced upper interlock, still no luck, called tecline, spoke with Joel advised unit is unrepairable. called safety advised to provide number to cx and have them call by 10 am."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near King William, VA 23086
Jerod R.
Job Details:
07/12/2022
tested unit found unit had issues with ui and skipping gearcase ordered needed parts to fix; ordrng 1 W11478526 (console) and 1 W11449841 (gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details:
07/12/2022
"cx complaint door not locking closed, found strike in pieces, replaced strike from pre-id, ran diagnostics, tested all ops ok"
We serviced a
JENNAIR DISHWASHER
Model JDB1270AWF
Near Reston, VA 20194
Richard B.
Job Details:
07/12/2022
"CX complant . door falls down unless supported, Inspected unit and found left side spring missing and cable broken, When disassembling dishwasher then tech accidently broke right side trim . Will need that also at no cost to CX . RB; ordrng 2 WP99003118 (spring 11.69)s and 2 WP99003446 (cable 4.42)s and 1 99003129 (trim broke when removing, RB)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Monrovia, MD 21770
Brian R.
Job Details:
07/12/2022
cx complaint is issues came back and a bunch of codes keep coming up. found codes F6E1 Oven Temp F6E4 UI To Control State Status F8E0 Upper Cool Fan Speed. cleared codes and reset unit and tested and checked. parts are needed. as soon as parts are in office will schedule. service call placed right at 1 year as well as in 90 day grace of its year. as soon as parts are in office will schedule.; ordrng 1 W11297728 (Stainless) and 1 W10859573 (Sensor) and 1 WP4449751 (High Limit)
We serviced a
MAYTAG DRYER
Model MEDC300XW0
Near Gainesville, VA 20155
Demonte S.
Job Details:
07/12/2022
Inspected the unit. Found that the cx is saying that the Dryer is Squealing while using the Dryer. I then started a Normal Cycle on the Dryer. Dryer is Squealing. Checked the Pulley & Wheels. Found that the Right Rear Wheel is locked up as well as the Pulley. Installed new Wheels & Pulley. Tested the unit. No Noise. Unit is working as Designed. Cx paid in full
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Lancaster, PA 17601
Justin L.
Job Details:
07/12/2022
Cx complaint unit developing frost inside. Was able to access unit and found bottom of door warped upward causing gap and allowing warm air into unit. Will need door and gasket. Door will ship to cx house and cx will contact us to set return; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Gainesville, VA 20155
Demonte S.
Job Details:
07/12/2022
Installed the Tube Fitting. Tested the unit. No Leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details:
07/12/2022
cx complaint unit is starting to get warm again. inspected unit and found ice build up. while steaming away ice i found drip pan was severley warped and causing ice build up. ordering drip poan for return. cx paid labor and parts. called office to waive service call as it was just barely outside 30days.; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details:
07/12/2022
cx complaint door falling open and handle came off. inspected unit and verified complaint. found hook on left hinge detached from hinge spring. reattached hook and reinstalled handle. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mechanicsburg, PA 17050
Drew B.
Job Details:
07/12/2022
"cx complaint that uint is freezing up the fc section again on the sides but the gaksets seal, unit leveld no aur pockets and no issues with the cabinet linear being gapped its been silconed and also the updated service pointer kit been installed... called kurt wp techline.. door with seal...sr#7734089462 wanted the fc door ordered.. cx will call when in to reschd; ordrng 1 W10815701 (door ss) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Richmond, VA 23224
Chris B.
Job Details:
07/12/2022
model and serial did not match to unit advised cx to call warranty company to correct issue took pics of units model and serial
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS09
Near Hampton, VA 23661
Carl A.
Job Details:
07/12/2022
"cx complaint of unit not heating,checked unit to find the dioe open whne opening the cavitvy replaced part tested unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Ocean City, MD 21842
Michael E.
Job Details:
07/12/2022
Replaced the infinity switch for the front right burner as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor and S&H by check. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Columbia, PA 17512
Sal R.
Job Details:
07/12/2022
CX complaint is that unit is not opperating. I found that the belt is torn in half due to a torn motor pulley . I quoted CX for the cost of repairs (motor covered under 10 year loimited warranty). I collected for service charges.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Christian C.
Job Details:
07/12/2022
Installed gasket. Adjusted water filter was not secure all the way and was leaking water.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near York, PA 17402
Sal R.
Job Details:
07/12/2022
CX complai t was that the utni was leaking. CX had just had the drain hose come put of the stand pipe before service causing the unti to drain onto the floor. I found that the unit is opperating qs designed and could not recreate any leaking. CX will call inot office if leaking happens again.
We serviced a
MAYTAG DRYER
Model LDE8824ACE
Near Laurel, MD 20724
Andrew H.
Job Details:
07/12/2022
Arrived to replace parts and found that the idler pulley was not sent. I spoke with SG in the office and she stated that she'll be giving the customer a call to reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near York, PA 17403
Marc M.
Job Details:
07/12/2022
"cx complaint unit not cooling properly and deli drawer not closing fully. inspected unit and found heavy build up of ice on the rc evap. ran diag tests as follows: test 1- pass, test 2- pass, test 3- fan run, test 4- rkv can be heard rotating, test 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out to test RC thermistors. checked rc ambient thermistor at p5-1 and p5-2 and found 9.3k ohms and 4.94 vdc from the main control. checked also the p8-3 and p8-4 and 19.1k ohms and 4.94vdc from the main control. took temp reading in the rc and found those temps to be consistent with the readings from the thermistors. contacted techline to review data. techline reccomended entering diag test 7 and switch unit to 8 hour defr. also replacement of the evap cover and pan. sr7734092015; ordrng 1 WP482338 (food grade silicone)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Annapolis, MD 21403
Jonathon C.
Job Details:
07/12/2022
"cx complaint, display fully lit constantly. tested unit, verified complaint. found ui lit up as described. ordering ui. unit still works normally. unable to resched due to so parts.; ordrng 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Shiremanstown, PA 17011
Drew B.
Job Details:
07/12/2022
replaced control recalibrated and ran auto test no issues and fully functional chcks good
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Berlin, MD 21811
Michael E.
Job Details:
07/12/2022
"Replaced the gearcase and spin basket as per previous diagnosis. Also i found the cam was not easi;ly shifting so i replaced the cam. I found the inside of the tub ring has been damaged by the loose basket. Then i calibrated and tested unit and found a high pitch screetching when it goes into spin. Ordering motor and tub ring. Cannot reschedukle due to BO part; ordrng 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10531289 (tub ring), used 1 W10721967 (drive pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Camp Hill, PA 17011
Drew B.
Job Details:
07/12/2022
cx complaint thart unit is making nosie when its spinning and draining. when arrivied the unit had nocodes i removed the drain pump and agitator for clearing obstructions. and no nothing was in or under either of them ran auto test of all functions and no issues when testing.. collected
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Falls Church, VA 22043
Eric W.
Job Details:
07/12/2022
installed new filter and restor plate and tested unit unit seems to be better tec line said if unit persists the cx will need to restrice the air flow more
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Woodbine, MD 21797
Ricky E.
Job Details:
07/12/2022
"sump damaged at the motor mounting points, the cap was bent aswell... need parts...; ordrng 1 w11416362 (sump assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX complaint is the MW will just stop. Inspected unit and found error code F6E6 AM lost communication to UI, Pulled unit and tested the harness to AM and is good and connected properly tech sheet shows to replace AM if connections are good, Ordering AM and Interlock; ordrng 1 W11325786 (AM) and 1 W11449277 (Interlock harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Edgewater, MD 21037
Jonathon C.
Job Details:
07/12/2022
"cx complaint, unit not drying dishes. instructed cx on use and care regarding rinse aid. unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Chester, VA 23836
John P.
Job Details:
07/12/2022
CX complaint unit not cooling checked unit found ice ball at capillary tube indicative of low charge found what appeared to be oil on evaporator ordering evaporator.; ordrng 1 W10836706 (Evap cbe) and 1 2ctss (2ct ss)
We serviced a
JENN-AIR COOKTOP
Model JGC8430CDS
Near Beltsville, MD 20705
Justin S.
Job Details:
07/12/2022
cx says she was cooking then the flames began to flicker so she turned the burner off. says she turned on other burners and they started flickering too. she hasnt used it since but her son did. i turned on all the burners to a high then medium then low and no flames are flickering or yellow tipping. turned on individul burners the same way and no change. turned on and off each burner and no change. the unit is heating good. cannot duplicate fault.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS1
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/12/2022
"CX complaint no ice. Ran diag, the unit didn't fill. Water supply ok, replaced inlet valve using pre id. Unit tested ok. Collected "
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Lion, PA 17356
Marc M.
Job Details:
07/12/2022
"cx complaint unit not pumping water. inspected unit and found errors f4e3 and f6e4 stored in diagnostics. checked float switch and did find that the lever representing the position of the float was not attached and led the unti to misread the presence of water, tho no water was in the tub. however following testing found that the sump assembly is also not pumping. found 120v to the sump but the motor audibly struggling and resulting in no water pressure produced. unit will require replacement sump assembly.; ordrng 1 W11025157 (sump)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Bethany Beach, DE 19930
Andrew W.
Job Details:
07/12/2022
"Cx complaint is no power, no lights on unit. inspected and verified complaint. checked power coming into the unit and proper voltage was coming into the control. green light was not on, on the control. believe the control was shorted and also shorted out the UI. Quoted cx for repair and cx approved. replaced control and UI console. tested and unit is now working as designed. cx paid full amount . job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unt not agitating. inspected unit and found errors f7e6 and f0e5 stored in diagnostics. checked below unit and found outdated shifter applicable to service pointer W11531483 Rev B. was able to remove and replace shifter with updated W10913953. ran calibration cycle following repair as well as auto test cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Vienna, VA 22181
Jason A.
Job Details:
07/12/2022
"CX complaint WASHER stops running & grinding noise. Found F5 E4 lid lock, F7E1 F7E3 error codes. Cleared error codes & ran agitate spin S& lid lock tests. All work. Tried to run DLMS & test wash got F7E1 error code. Measured voltages & resistance. Tried again but now drain motor wont run & in agitate tub movement is not equal CW to CCW. Tried to call techline but no service. Control is OOS > JJ; ordrng 1 W11481722 (actuator) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11556728 (Main ACU OOS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint unit not producing ice. inspected and found that the ice maker generates a loud clickign when cycling. checked further and found the fill tube to be clear and not frozen over or collapsed. checked valve and found that during the icemaker cycle it is never call ign for 120v to the dual valve. unit does dispense water at the dispenser. determined the failure to be the icemaker itself which will come accompanied by a revised icemaker harness as well. collected for full oow repair.; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Mechanicsville, VA 23116
Jerod R.
Job Details:
07/12/2022
"tested unit found unit has a dragging noise , rub marks on stator and rotor, from bad gearcase ordered needed parts to fix; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21045
Robert L.
Job Details:
07/12/2022
"cx complaint random f2e2, found f0e3, f2e2 stored, per TSP W11436350 Rev B, removed fascia and reseated both blue ribbon connections to console, reinstalled and tested all ops ok, ran calibration and diagnostics, startred cycle no errors, cx to moniotr, if cx calls back must send out new console W11478526"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Falls Church, VA 22043
Eric W.
Job Details:
07/12/2022
cx complant of unit not cooling in fridge inspected unit found evap drain cloged up with ice 2 ' thick cx thawing unit check the drain line to make sure it is not crushed closed from insolation try to get a water line threw the drain . cx is going to see if there is standing water in drain when it thaws ask cx about that; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Yorktown, VA 23693
Lucas R.
Job Details:
07/12/2022
"upon arrival ff at 50 degrees, ff evap thermistor reading 44 degrees while covred in ice, avg icebox temp 29 degrees, icemaker cycled and filled in diag, called techline spoke with scott, advised software shuts off ice to focus on cooling, replaced evap cover, verrified repair in diag, advised cx to allow 24 hours to resume normal operation, unit working as designed scott"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Baltimore, MD 21206
Milton J.
Job Details:
07/12/2022
CX complaint FC too cold. Inspected and found the RH FC slide not closing fully which was keeping the right side of the FC door gasket from sealing against the cabinet. Installed new LH Bracket and RH Bracket as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Harrisburg, PA 17112
Fred G.
Job Details:
07/12/2022
"cx complaint led ligjht out in freezer and top of RC. also ice production is down. inspected unit and found unit would need led module in FC to fix all lights. entered unit into diag and first ran test 56, unit showed a E0. ran test 57 and the unit harvested ice, ran test 45 and found the ice maker filled with water. ran test 36 and found the ice box fan does work. did test 37 and found 01. took temp of the FC and found 6 degrees, unit is set for 0 degrees. called TL TL said icebox is about 10 degrees higher then the the FC. first try bring the temp down in the FC if that doesnt work then the unit will need a dispenser UI. qouted cx for led module repair and cx accepted repair. replaced led with van stock (W10695459). unit now checks good. charged cx; used 1 W10695459 (led module) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX Complaint is the unit isnt cooling. Inspected unit and plugged unit in and found compressor making some noise, Pulled rear cover and amp tested unit and found compressor running and pulling 1.68 amps at 1 min of running after running for about 10 mins unit is now pulling 2.00 amps pulled evap cover and found no frost pattern at all. Unit will need compressor dryer and coupler.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Pasadena, MD 21122
Kevin P.
Job Details:
07/12/2022
cx complaint unit has failed led lights freezer ceiling light is out and all others on the circuit are dim. per service pointer w11606409 ordering all new led modules which are covered under s code s84638 to cover all parts and labor expenses. cx had extra led's she purchsed from a previous repair so i replaced the freezer ceiling led and all lights are working again. ordering 12 led's; ordrng 12 w11484836 (3 point led)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near West Springfield, VA 22152
Tanner B.
Job Details:
07/12/2022
"Cc the unit not cooling well in ff section , units temps at -5 and 33 .. the ff was at 54 and fc at 8 degrees.. the units compressor running .. found barley any freon in system or low atleast .. vac unit down and refilled .. unit needs compressor and condensor for return visit..; ordrng 1 W10865728 (condensor) and 1 W11025999 (compressor) and 2 w10913906 (coupler)s and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near East York, PA 17402
Marc M.
Job Details:
07/12/2022
cx complaint FC door handle still loose. was able to completely remove door handle and tighten the mounting screws to the door skin with an impact drill. following correcting the mounting screws was able to also tighten the door handle hex set screws and test vigorously for any tolerance. cx also requested the rc doors be leveled and was able to perform adjustment via the right bottom hinge set screw. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
John P.
Job Details:
07/12/2022
"CX complaint unit not working checked unit found no stored error codes attempted to run diagnostic cycle, when unit got to agitation portion unit shut down and said done I found bad capacitor replaced capacitor calibrated tested working as designed; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Dillsburg, PA 17019
Drew B.
Job Details:
07/12/2022
replaced control now full led and checks good
We serviced a
WHIRLPOOL RANGE
Model SF367LEK
Near Bowie, MD 20715
Dustin F.
Job Details:
07/12/2022
"cx complaint: oven not workinginspected unit found serial number sticker rubbed off, and machine displaying F2E1 code. power cycled unit for 30 sec per tech sheet. code gone, however Cancel button on console still does not work. Contacted TL, they stated without M/S they cannot procede. they Checked WP and CX has no appliance information on WP side.CX needs to obtain proper M/S information from Lowes and call us back for repair. confirmed issue with console."
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWQ00
Near Williamsburg, VA 23188
Lucas R.
Job Details:
07/12/2022
"cx complaint drain clogged, cleared drain, verrified 4 cups of water wnt into pan, added pemagum under pan to allow better funnel, no tube on this model, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W2RXEMMWB01
Near Catonsville, MD 21228
Robert L.
Job Details:
07/12/2022
"upon arrival cx said they tried to call office to cancel and were on hold , they were able to get ice maker working over weekend, cancelling call"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23504
Carl A.
Job Details:
07/12/2022
"cx complaint of unit not working ,checked unit to find the following error F7E1 called techline spoke with Robert,found the control board failed,may have taken out actuator and wire harness problem ordering parts needed for repairs SR#7734093105; ordrng 1 W11481722 (ACTUATOR) and 1 W11335100 (Harness, Lower) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Millville, DE 19967
Frederick R.
Job Details:
07/12/2022
CX complaint is RC evap leaking under drawers and RC evap to freeze up. Replaced the drip pan and installed kit properly which was not done on a prior visit byt another tech. After repair i watch RC evap for a full frost pattern. Unit is now working as designed. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Norfolk, VA 23513
Carl A.
Job Details:
07/12/2022
"cx complaint of unit F3E3,,checkedu nit to find mostior in unit ,causeing ui board not to work,ordering parts needed for repairs; ordrng 1 W11351728 (CNTRL-ELEC) and 1 W11350214 (Appliance Control Unit (acu)) and 1 WP697772 (Blower Wheel) and 1 280148 (Thermal Cut Off)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pikesville, MD 21208
Keith H.
Job Details:
07/12/2022
cx complaint is unit not working inspected unit and found the drain motor jus humming not draining and its burning hot orderin new motor; ordrng 1 W11396717 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Virginia Beach, VA 23454
Carl A.
Job Details:
07/12/2022
"cx complaint of unit forming ice at top of freezer where door meets cabinet,checked unit find door sagging,found that the center screw that hold the hinge on door sheared off from installltion called techline spoke with Bruce got docment and was advise by techline to have cx call custormer service for resolution"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22556
Robert W.
Job Details:
07/12/2022
"CX recev a letter for service pointer. Inspected unit and found unit is under the element replacement, Went to remove DW from cabnet and stripped out one of the mounting screws cant remove DW will need to brake bracket in order to remove DW. Ordering bracket and will use element on return,; ordrng 1 WP8269145 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Justin L.
Job Details:
07/12/2022
Cx stated no ice or water dispensing. No light son dispenser. Was able to access unit and found that the connector behind the kickplate was loose. Secure connections and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Ezra M.
Job Details:
07/12/2022
"installed gearcase, slider and absorbers. calibrated and tested unit, all sounds normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ephrata, PA 17522
Justin L.
Job Details:
07/12/2022
"Cx complaint unit not making ice fast enough. Was able to access unit and using the thermocoupler found temperature of 1F in FC. Entered diagnostic and ran test 47 read 01, 44 harvested and showed bucket not full, 45 icemaker filled, contacted techline and spoke to Kurt changed freezer temp to -2 to help try to produce ice faster. As of now unit operating as designed no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Salisbury, MD 21804
Michael E.
Job Details:
07/12/2022
Replaced operating thermostat as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details:
07/12/2022
"cx complaints food freezing on top shelf of Rc water dripping down door and right door slamming back, found damper closing tight no air leaks , cx mostly had dairy on top shelf, explained damper function, cx to relocate items, found unit was not leevel and wobbling , raised front alot and leveled doors, now doors self closing and drip falls in tray instead of down door, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details:
07/12/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ05
Near Strasburg, VA 22657
Daniel J.
Job Details:
07/12/2022
found evap frosted over blocking air movement to fan for fridge section removed checked door gaskets seal found freezer over packed blocking vents in freezer completely covered replaced thermistor was forze over and confrimed after cold air entering fridge section with no restrictions
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bethany Beach, DE 19930
Andrew W.
Job Details:
07/12/2022
"Cx complaint is unit not washing dishes. inspected and verified complaint. put unit into diag mode and found 3 error codes. F4E3 motor not running, F5E1 door stuck open, and F7E 1 no heat. Ran a test cycle and the unit fills but does not spray water from the wash arms. unit drains but slowly. unit heater does not activate. Ordering pump and motor assembly, heater element, door latch, and strike. Rescheduled with cx for 7/19/22 AM requested.; ordrng 1 W11087376 (pump&motor) and 1 W10703867 (heater) and 1 WPW10544004 (door latch strike) and 1 WPW10653840 (door latch)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details:
07/12/2022
cx complaint unit is not cooling. got to unit and was dead hot. pulled unit out. compressor extremley hot and not running. unplugged unit and turned back on and comp came on made a weird noise and went back off. unit needs compressor. ordering parts for return visit.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w10913906 (coupler)