Service History 1011 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/12/2022

Cx complaint unit is not working properly inspected unit found insulation from door got stuck in door causing water to fill insulation and leak out bottom of door reseated the insulation and tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Mount Rainier, MD 20712

Samuel R.

Job Details: 07/12/2022

cx complaint unit is leaking.found unit to have drain hole clogged.defrosted unit and cleared drained tube.tested unit and unit is now draining

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Chantilly, VA 20151

Richard B.

Job Details: 07/12/2022

"CX complant. Microwave has error code. F1E5 . Cycled breaker and error code returned , Tried replacing inverter board and board is cracked Opened in front of CX , rough handled , No packaging inside. Reordering inverter board. will use control and ACU on return visit RB; ordrng 1 w11325604 (inverter board)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23231

Chris B.

Job Details: 07/12/2022

cx complaint unit will not start inspecetd unit found dryer vent obstructed and thermal fuse open replaced thermal fuse removed obstruction tested unit working as desighend

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near ,

Justin W.

Job Details: 07/12/2022

arrived and called cx to find cx on way back to west coast. used vonage app to call. cx stated he tried to contact someone prior to use scheduling. last Tech added notes stating cx was leaving on the 11th.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Washington, DC 20018

Samuel R.

Job Details: 07/12/2022

sr#7734090422 called tehline about cabinet being hot and suction line being frosted by compressor.techline advised send seal system tech report pressure in seal system.called office to reschedule due to cx having to leave;

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS1

Near Newport News, VA 23606

Lucas R.

Job Details: 07/12/2022

"cx complaint unit not cooling, checked unit, both compartrments at room temp. compressor not running, 120 vac to start device, windings 5-5-10 ohms, replaced start device, cleaned condensor, verrified compressor pulling 1.1 amp, advised cx to allow 24 hours to cool, unit working as designed.; ordrng 1 WPW10194431 (start-dev), used 1 WPW10194431 (start device) from stock"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Saint Leonard, MD 20685

Robert A.

Job Details: 07/12/2022

Cx complaint that the unit is not making ice. I Inspected the unit and confirmed the complaint. The unit is getting 122v and the water is circulating through the unit. However the compressor and condensor fan are not on. I checked voltage at the compressor and I got .455v (nothing). I cycled the power a few times and ran a auto test cycle. All components passed the auto cycle. After running a few more test and trying to get access to the HV board the compressor and condensor fan came on. The unit began to cool and ice was made. I called techline to document the situation and they said if it's working have them call if it happens again. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Goochland, VA 23063

Joseph D.

Job Details: 07/12/2022

replacedment tub with dent at upper right seam. Box looks pretty much intact but replacement part is dented right at the seam which has potential to leak. Original cabinet is dented at seam as well. Is it possible to have tub inspected and brought with a technician rather than shipping it to ensure no more reschduling? Float switch damaged as well as drip tray. must order float switch.; ordrng 1 w11409866 (tub) and 1 W11545764 (float switch)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gaithersburg, MD 20882

Ricky E.

Job Details: 07/12/2022

"installed harness and verified full operation, unit ks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Chantilly, VA 20151

Richard B.

Job Details: 07/12/2022

"CX complant. Handle loose , Inspected unit and found freezer door handle loose , Tightened handle and checked other handle. Both tight. Job completed, RB ."

We serviced a

JENN-AIR COOKTOP

Model JGD3430WS00

Near Clifton, VA 20124

Carl R.

Job Details: 07/12/2022

"Installed previously tech diagnosis parts. Removed unit from counter top. Removed cover. Removed original parts, and installed New parts. Wrongly packaged spark module was used. Ordering new module. Unit still soarking.; ordrng 1 WP74010766 (Spark module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hanover, PA 17331

Marc M.

Job Details: 07/12/2022

"cx complaint unit lost cooling and developed frost and ice on back wall of rc before leaking water. details unclear of whether the cx is suffering SS failure, defrost failure, or simple air leak results. entered diag and ran tests with the following results: test 1- pass, test 2- pass, tes 3- fan runs, test 4- rkv rotates and unit begins frost pattern on either evap, tets 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out and tested at control checked rc evap thermsitor p8-3 p8-4 2.8k @ room temp, with 4.9vdc from board. tested rc ambient thermistor p5-1 p5-2 2.8k @ room temp. with all test showing unit to be opperational failure must be within the user interface, the only remaining variable. will order both user interface and main control.; ordrng 1 W11387384 (user interface) and 1 WPW10675033 (control)"

We serviced a

WHIRLPOOL OVEN

Model XXXXXXX

Near Washington, DC 20009

Ricardo S.

Job Details: 07/12/2022

the client will call the manufacture to see if they can cover the repair ..the client is upset because the oven not working at all

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Clarksville, MD 21029

Justin S.

Job Details: 07/12/2022

replaced the adjusters and the covers. the unit is now adjusting correctly and is filling washing and draining good. the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gaithersburg, MD 20879

Ricky E.

Job Details: 07/12/2022

"customer stated that the unit was leaking.. did not see signs of leaking. tested the unit and was unable to find a leak, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Jason A.

Job Details: 07/12/2022

CX compllaint FRIGE FC door doesnt close & frosts up inside. Found slide lube is frozen hard. WHIRLPOOL should use lube that is rated for FC temps. Leaned unit back to assist closing. Cleaned lube but doors still slow to close w/ no assist & has to be pushed to close. Part OOS > JJ; ordrng 1 W11241268 (bracket RIGHT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pikesville, MD 21208

Keith H.

Job Details: 07/12/2022

cx complaint is unit not making ice inspected unti and found the icemaker stuck midcycle i was able to reset it and it filled and cycled cx will call back if needed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB07

Near Hanover, MD 21076

Kevin P.

Job Details: 07/12/2022

"installed new door, badge and u.i. and unit tests good. job complete"

We serviced a

MAYTAG OVEN

Model MER6600FZ2

Near Dagsboro, DE 19939

Frederick R.

Job Details: 07/12/2022

Replaced oven outer door and trim per prior diagnosis. CX stated that she has had no problem with it heating to proper temps since my last visit. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hummelstown, PA 17036

Fred G.

Job Details: 07/12/2022

"cx complaint unit is stuck on a rinse cycle wont move to the next cycle. inspected unit and entered into diag and found error codes f2e1, f7e1. cleared codes and ran a auto test and found that the motor is just humming. ohmed motor windings and found 5.3, and 11.2. found 114.6vac to motor. unit needs motor and capacitor. ordering 1 (W10890624), 1 (W11158830). please call and schedule cx once parts are in.; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Hertford, NC 27944

Austin D.

Job Details: 07/12/2022

WP8558756 238.99 controlcx compalint the unit is not dryhing/turning on. checked the unit and found that the main control is sending DC voltage to the UI but UI was unrespionsive. unit would need a new ui to resolve the issue. quoted cx for repair. cx denied service at this time. cx paid service call fee.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Harrisburg, PA 17109

Fred G.

Job Details: 07/12/2022

i was able to access unit and replace the water pump. tested unit and unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/12/2022

"cx complaint door clicking, checked unit found closer clicking on lower hinge, screws on top hing backing out, tightened screws on upper hinge to cabinet, tested multiple times, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Carlisle, PA 17015

Fred G.

Job Details: 07/12/2022

cx complaint unit needs clips for top panel. inspected unit and found top panel lock clips missing. ordering 2 (WP8066092). scheduled cx for 7/15/22.; ordrng 2 WP8066092 (lock)s

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/12/2022

"cx complamt no operation, checked unit found f6e2 communication code, failure in interface, also found oil leaking from bad bearing in gearcase, quoted cx parts w11112656 console $376.61, W11393685 gearcase $263.77 W10734521 slider $18.64. shipping $15.00 labor $250.00, tax $39.54, total $1,083.56, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Brian R.

Job Details: 07/12/2022

came out and replaced door and sanded and smoothed part and put 3 coats on after about 10 min of dry on each coat. adjusted unit and checked over. unit now checks. job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Newport News, VA 23608

Lucas R.

Job Details: 07/12/2022

"cx complaint unit dented, chcked unit found damage to cabinet, console and all panels, rear of cabinet dented up against drain pump, advised cx not to use to avoid further damage to unit and property, 2 techs needed for cabinet replacement, pleas send cabinet direct to cx part # W10677265 cabinet; ordrng 1 W11447379 (console) and 1 W11129559 (panel) and 1 W11417171 (panel) and 1 W11400157 (housing) and 1 W11244231 (hose) and 1 WP356138 (clamp) and 1 W11089573 (brace) and 1 W10677265 (cabinet)"

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS01

Near Fairfax, VA 22031

Christian C.

Job Details: 07/12/2022

Installed thermofuses. Tested both ovens to 350. Used multimeter to check temps. Top oven reading 355 when finished preheating. Bottom oven reading 360 when finished preheating. Convection fan working. Adjusted lower oven door. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Annandale, VA 22003

Christian C.

Job Details: 07/12/2022

Installed adjuster kit and stops. Upper rack is now secure. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, VA 22025

Tanner B.

Job Details: 07/12/2022

Cc the unit making terrible noise .. found the condsensor line coming off compressor rubbing against another line and causing very loud operation . adjusted the lines and tested unit in diag .. unit now working as designed . job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Washington, DC 20008

Ricardo S.

Job Details: 07/12/2022

Replaced part.. unit tested 3 times and working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model SBD20NE

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/12/2022

"CX complaint water leak in the ice bin.Inspected unit, found icemaker leaking from the motor housing. The icemaker was already ordered as pre id but not yet received. Parked part to be used on return. Collected $251.37, balance due $110. Return visit 7/18/22."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Washington, DC 20017

Ricardo S.

Job Details: 07/12/2022

"the display not working,, replaced console assy, unit tested and dryer working ok"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW

Near Alexandria, VA 22303

David J.

Job Details: 07/12/2022

F8E1 water valve failure Cx complaint unit stopping mid cycle. Inspected unit and checked for error codes. Found water valve failure. Ran test cycle and found water does fill slowly. Cleared error codes and ordering both inlet valves for return visit. ; ordrng 1 W11316255 (Hot water inlet valve) and 1 W11316256 (Cold water inlet valve)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Chesterfield, VA 23832

John P.

Job Details: 07/12/2022

"Prior to installing wash plate found shaft on gear case worn ordering,; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Alexandria, VA 22314

David J.

Job Details: 07/12/2022

Cx complaint low water pressure. Replaced parts stated by previous tech. Tested unit and now has proper water pressure. Unit now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Scottsville, VA 24590

Kyle A.

Job Details: 07/12/2022

Couldnt get lock ring to seat right on drier. Ordering addititonal drier and attachments.; ordrng 3 W11490399 (Drier)s and 3 W11506623 (Inlet to drier)s

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Suffolk, VA 23432

Anthony D.

Job Details: 07/12/2022

"replaced drive system, water valve, suspension and lid latch calibrated tested unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Falls Church, VA 22044

Emmanuel R.

Job Details: 07/12/2022

"Replaced sump and motor with drain pump. tested unit, unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED6230HC2

Near Fairfax, VA 22031

Jason A.

Job Details: 07/12/2022

CX coomplaint DRYER stops running even in timed dry. DRYER stops running 2 bars top & bottom.on display & error code. Call for service displayed. Will run for about 5 minutes then errors. Found F2E2 but could not replicate error. Ran unit in timed dry 40 minutes. CX will unplug unit to clear error code until reair > JJ; ordrng 1 W11413566 (Comsile UO incl harness)

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC1

Near Dunkirk, MD 20754

Mitchell H.

Job Details: 07/12/2022

cx complaint unit showed f3e1 once and ever since it doesnt work properly. inspected unti and confirmed unit has f3e1 and f9e1 saved. opened door and found water pooling in bellow. cleared out found a lot of dog hair and pencils. cleared drain pump filter and found hair clogged up. got it all out and tested. unit working as desinged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Westminster, MD 21158

Bernard M.

Job Details: 07/12/2022

"Cx complaint unit doesn't make ice. Entered into service mode and ran test 56 and found error code E2 motor lost position. Attempted to run test 45 to fill but the icemaker couldn't find home position. Ordering icemaker and found in stock @tribles, rescheduled for 7/15. Cx paid for full repair. Office will contact cx with time frame.; ordrng 1 WPW10764668 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Burtonsville, MD 20866

Justin S.

Job Details: 07/12/2022

replaced the control and the drain pump. ran the automatic test cycle and the unit completes the cycle without any errors. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model KUDK02CRBL2

Near Hockessin, DE 19707

Taylor F.

Job Details: 07/12/2022

Called cx and she is not home. Cx is going to call to reschedule.

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Washington, DC 20009

Samuel R.

Job Details: 07/12/2022

cx complaint unit is not working.inspected unit and found control to not come on.unit is getting 240v.checked connections all good.replaced control and tested unit.now working properly

We serviced a

JENN-AIR OVEN

Model JJW3430DS01

Near Hockessin, DE 19707

Taylor F.

Job Details: 07/12/2022

Replaced console from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Abbottstown, PA 17301

Drew B.

Job Details: 07/12/2022

replaced control powered on and recalibrated and tested full functions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Elkton, MD 21921

Alexander W.

Job Details: 07/12/2022

Cx stated unit not making ice inspected tested but could not verify cx complaint unit is making ice and ice maker is cycleing. Unit is working as designed job is complete.

We serviced a

AMANA WASHER

Model NTW4611BQ0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 07/12/2022

Cx complaint unit is not working properly inspected unit found drain pump will not come on can hear it try to start but won't go nothing inside pump cavity ordering drain pump assy qouted 365.29 cx paid in full by CC; ordrng 1 WPW10276397 (drain pump assy)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 07/12/2022

"CX complaint, not washing the dishes properly, error code 4-3 wash motor not running properly, verified during factory diagnostic test. Advise customer part on order, dispatchable call to schedule a return visit, CX agreed; ordrng 1 W11085683 (Sump pump assembly)"

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FH0

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 07/12/2022

"cx complaint unit not heating to target temp, went to check terminal block and come to find defective bake element, replaced bake element, tested all functions, unit working as designed. cx paid in full. left old part with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 07/12/2022

"CS complaint, not cool increasing properly, tested to silt system and found compressor running at .035 amp indicating a low charge. Ordering filter dryer to complete to repair, advise customer he will be called to schedule a return visit, CX agreed; ordrng 1 W11109499 (Filter drier) and 1 2count (2 count)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Washington, DC 20011

Samuel R.

Job Details: 07/12/2022

cx compaint unit wont cycle on normal.inspected unit got no error codes.ran a service test and unit worked fine.tried calibrated unit and would not calibrated.would exit in middle of calibration unit will need anew control W11567712 special order; ordrng 1 W11567712 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/12/2022

"CX complaint, Frost building up and collecting inside the freezer door also moisture on the gasket, found bottom freezer door casing mold offset-bowed from the gasket seal causing warm air to migrate and collect the frost. Also found rail slides dragging when opening the door, advise customer freezer door will direct ship to his house, allow 6 to 8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11435351 (Freezer door) and 1 WPW10330991 (Left hand rail slide) and 1 WPW10330993 (Right hand rail slide)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Takoma Park, MD 20912

Samuel R.

Job Details: 07/12/2022

cx now advised arm is hitting element.inspected unit and found element to bow.unit will need a new element.called into office an doffice order part and rescheduled; snapped 2 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 07/12/2022

"CX complaint, no ice production from the upper ice maker or lower ice maker, also not cooling or freezing properly. Found refrigerator temperature at 38° freezer tested at 10°, ran factory diagnostic test error code E2 icemaker motor lost position, found freezer lower icemaker position off, turned on, verified fill-harvest. Ordering fridge icemaker to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Belvidere, NC 27919

Austin D.

Job Details: 07/12/2022

"came out to replace the compressor and any other parts needed. repalced all parts and put the unit back together. put unit into a vac, unit held pressure. added R600 to the unit; tested the unit. unit is running as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 07/12/2022

"CX complaint, no power will not start a cycle, test it all circuits and wiring. Found at the main control 120 vac harness backed out at the connection, repaired the loose connection and verified 120 vac at the main control. Ran factory diagnostic test to calibrate and verify unit operation... working as designed.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ezra M.

Job Details: 07/12/2022

"door gaskets and mullion failing due to top of left door leaning in to middle, gaskets dragging against opposite door when opening and closing either door. ordering door gaskets, mullion and top left hinge.; ordrng 2 W10830046 (gasket-fip)s and 1 W11177238 (rail-mulln) and 1 W10892768 (hinge-door, top left)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near ,

Jason T.

Job Details: 07/12/2022

"CX complaint, standing water in the tub lid locked will not drain, no error code found, removed the water. Tested all circuits and wiring, found loose harness connection backed out at the dream pump motor harness, repaired loose connection. Ran factory diagnostic test to calibrate and verify unit operation, working as design"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Severna Park, MD 21146

Kevin P.

Job Details: 07/12/2022

"cx complaint ff section not cooling properly and ice production is slow, found ff evap is heavily overfrosted and will need to be thawed to install ff evap fan w/ thermisters. qouted cx for 2ct to allow time for defrosting evap and installing part. 360.62 total 262.62 collected by check #2846 and $98 balance due on return visit. called the office and return visit is scheduled for monday 7/18; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Conway, SC 29526

Jason T.

Job Details: 07/12/2022

"CX complaint, shakes excessively during wash or high-speed spin, found loose inner basket on gear case shaft also drive motor slipping during manual agitation test. Replaced spanner nut and drive motor from truck stock, ranfactory diagnostic test to calibrate and verify unit operation.. working as designed.; ordrng 1 W11283592 (Drive motor) and 1 W10909670 (Spanner nut), used 1 W11283592 (Drive motor), and 1 W10909670 (Spanner nut) from stock"

We serviced a

JENNAIR MICROWAVE

Model JJMW2430WS02

Near Crofton, MD 21114

Kevin P.

Job Details: 07/12/2022

"cx complaint unit truntable isnt spinning, found turntable reads 2210 ohms spec'd at 2450 but only 11vac out from microwave appliance manager. unit needs board 416.09 total collected by cc part 2 @ trbls; ordrng 1 WPW10626304 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WEC310S0LB0

Near Glen Allen, VA 23059

Jerod R.

Job Details: 07/12/2022

tested unit found unit had power wire touching another wire basicly bypassing control corrected and tested unit is now fully functional

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Gaithersburg, MD 20879

Ricky E.

Job Details: 07/12/2022

customer stated that the broiler wasnt working.. tested the unit and fnd the broiler is working with no issues..

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Gaithersburg, MD 20878

Andrew H.

Job Details: 07/12/2022

Arrived at customer's house. No answer at the door. I called the office and talked to tori. Tori advised me to move on.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Dundalk, MD 21222

Milton J.

Job Details: 07/12/2022

CX cxomplaint unit has dnr error. Went over O.O.W. pricing with CX and service was denied. CX's wife said she's been wanting a new one with the removable agitator and given the age vs overall possible cost she wants to invest in a new one. No servicer provided. -MJrob

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Portsmouth, VA 23703

Anthony D.

Job Details: 07/12/2022

replaced user interface tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Potomac, MD 20854

Julian H.

Job Details: 07/12/2022

CX complaint about unit making sounds tested all components on test mode went to the back and found copper line close to back of the cavity bend it slightly back all components running and sounding normally explained to CX noises that refrigerator makes on normal conditions leveled doors as a courtesy

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Chantilly, VA 20151

Richard B.

Job Details: 07/12/2022

"CX refused service since not in warrenty and possibal costs related to repair, service call , parts , tax , shipping and labor RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23602

Lucas R.

Job Details: 07/12/2022

"cx complaint no operation, checked unit found powr cord burnt, checked outlet found outlet burnt up, screws inside of outlet box, advised cx to contact electrician, and replace cord, unable to test without power, advised cx if problems persist to call back. also found door hard to close, adjusted strike with pliers, door opening and closing as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Gaithersburg, MD 20878

Andrew H.

Job Details: 07/12/2022

Customer complaint is the units making it loud sound. Customer service showed me video of the sound. Unit is making ice and has a full bin of ice temperatures are within spec. I ran both fans for the refrigerator and freezer. Could not hear the sound of this test I went to test five for compressor test on 03 for maximum speed and the customer stated that that is the sound that it's making. I found the sound coming from the compressor I went to compressor check the lines found that the sound is coming from internally in the compressor and the compressor is extremely hot this is due to insufficient compressor. Unit will need compressor replaced. I called the office and scheduled with LW for Friday 7/15.; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Manassas, VA 20112

Robert W.

Job Details: 07/12/2022

Replace rack adjuster and tested unit unit is working properly.

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Hershey, PA 17033

Justin L.

Job Details: 07/12/2022

"Cx complaint that the knob keeps falling off. Was able to access unit and found knob had cracked and inserts had come out causing it to not stay on manifold. Quoted cx for part, tax, and shipping and collected full amount they installed knob no further work needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM6

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 07/12/2022

"CX complaint water drippin out from Fc door.Inspected unit, found clogged drain. Unit needs drain tube kit per sp W10632338E. Marked pre id (not yet received) drain tube kit to be used on return. Part covered by S38253 Duck Bill. Collected $120 with check # 3092, balance due $125. Return visit 7/19/22"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Cherry Run, WV 25427

Danny R.

Job Details: 07/12/2022

cx stated unit is tripping braker . i found no codes passed diag and no unusal thing going on it only trips under load but unit motor geart case checks ok house has gfic braker at braker box this will cuase unit to terip under amp draw incress ie when it spins cx stated thats the onlt time it happend gfic braker is bad or going weak unit checksok nothimng wrong house power issues

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Monrovia, MD 21770

Brian R.

Job Details: 07/12/2022

cx complaint is temps are always all over and wont feel like they should and things dont cook right and not right. no codes on either side. heated both ovens to 350 to test range. unpper oven tested 275 and lower checked at 295. control checked at 324 upper and 340 lower. all elements amd lights and fans check. advised cx to replace both sensors first and calibrat and go from there and units O-O-W and shes not to happy with this unit either. they just moved in a new home not to long ago. advised her of what parts are needed and maybe controls if sensors dont correct and she wants to call whirlpool on this unit as well. quote given. ; ordrng 2 W10859573 (Sensor 120.74)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Glen Burnie, MD 21060

Andrew H.

Job Details: 07/12/2022

Customers complaint is the lights are not working inside the unit I replaced refrigerator LED module. Late did not turn on but was very dim I connected the freezer light bulb and the refrigerator light turned on for a quick second and then turned off this is due to the freezer light shorted out. I advise customer of this. customer understands that both lights have to be replaced at the same time. I quoted customer for replacing freezer light and reordering the refrigerator light. Total came to $72.24 customer paid for remainder balance with credit card. Customer would like us to come out on 7/15 after 11:00 a.m. if possible. Reordering refrigerator LED and ordering freezer LED. Both in stock at troubles; ordrng 1 WPW10515057 (Fz led) and 1 WPW10515058 (RC led reorder)

We serviced a

MAYTAG WASHER

Model MVWB880BWO

Near Suffolk, VA 23438

Anthony D.

Job Details: 07/12/2022

cx complaint water flowing into unit when unit is off checked unit found cold water valve stuck open replaced vavle tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Grasonville, MD 21638

Jonathon C.

Job Details: 07/12/2022

"cx complaint, unit leaking. replaced parts per prior diag. tested u it, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hanover, MD 21076

Andrew H.

Job Details: 07/12/2022

"Customer complaint is the units making a popping sound. Customer showed me a recording of the sound I found that's from refrigerant passing through the lines and the cabinet and rattling when purging. I reclaimed all the refrigerant replace coupler dryer and filled unit to 2 oz of r600a units now working properly; used 1 W11506635 (Coupler), 1 W10143759 (Drier), and 1 R600a (R600a) from stock"

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Delmar, MD 21875

Michael E.

Job Details: 07/12/2022

"CX complaint: not spinning water out of clothes. Tested and verified complaint. F13 error code for door lock. Replaced door latch, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DRYER

Model MED5700TQ0

Near Chesapeake, VA 23325

Zachery R.

Job Details: 07/12/2022

"replaced door switch, tested, unit working as designed. left old part with cx."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near La Plata, MD 20646

Robert A.

Job Details: 07/12/2022

Cx complaint that the bezel is upside down and the RF switch axle is crooked. I inspected the unit and confirmed the complaint. I correctly positioned the bezel and quoted the cx for a new RF switch. The RF switch works fine it just sits angled to the left a little more than the others. I'm ordering the part for the return visit.; ordrng 1 W10917724 (RF switch 81.79)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

cx complaint is unnit not closing proeprly when one door closes the other pops open theres a service pointer for this sp W10670862... requires new door stoppers however the job was set up improper unable to verifiy warranty becuase a bunch of different dates and cx does not have actual closing papers. because they actually had the house built themselves it isnt a house that they found and moved in so they will call KA and have entitlements updated; ordrng 2 2316758 (bracket)s

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Seaford, DE 19973

Michael E.

Job Details: 07/12/2022

"CX complaint: oven not lighting. Tested and verified complaint. When i turned on oven, it did not light and i was getting a very heavy click from the spark module itself. Spark module was connected properly. Ordering spark module W11162730 and marking ignitor for return visit just in case. Scheduled next visit for 7/19 any time; ordrng 1 W11162730 (spark module)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Sparrows Point, MD 21219

Milton J.

Job Details: 07/12/2022

CX complaint unit not completing cycles. Checked for errors and a F7E1(Basket Speed Fault) code was stored. Manually spun and can hear the bearings in the gearcase are shot. Ordering new Gearcase.**2Count for Gearcase.** -MJrob; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, MD 21921

Alexander W.

Job Details: 07/12/2022

"Cx stated F3E3 error code tested inspected and verified cx complaint installed parts per previous diag and tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Essex, MD 21221

Milton J.

Job Details: 07/12/2022

CX complaint unit banging badly during most cycles. Inspected and found suspension is worn and bouncing like a basketball. Ordering new Suspension Kit. -MJrob; ordrng 1 W10780048 (Suspension Kit)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Bear, DE 19701

Alexander W.

Job Details: 07/12/2022

"Cx stated unit not turning on at all inspected tested and verified cx complaint. Found unit test mode on test 11 control is sending proper voltage to lid lock but lid lock unresponsive. Gave cx qoute for new lid lock cx accepted installed new lid lock from VS and tested unit. CX paid in full by check. Unit is now operating as designed job is complete. ; ordrng 1 W10810403 (Lid lock), used 1 W10810403 (Lid lock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fairfax, VA 22033

Richard B.

Job Details: 07/12/2022

"CX complant. Lights stay illuminated on fridge. Prior diagnosis found control panel lights dont go out. Installed new control panel and set to CX preferences, Job completed, RB."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near New Castle, DE 19720

Alexander W.

Job Details: 07/12/2022

Cx stated door hinges snapped and door wont stay shut. Tested inspected and verified cx complaint found hinge for FC defective and screws are defective ordering FC hinge and 10 screws just in case. Cannot reached at this time due to SO part. ; ordrng 10 WPW10308751 (Screw)s and 1 W10901052 (Hinge FC)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/12/2022

cx complaint is dispenser wont close inpsected unit and found the spring in dispenser door is broken i replaced dispenser tested it unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near ,

Danny R.

Job Details: 07/12/2022

installed parts checksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/12/2022

"cx complaint unit displaying f2e2 and moisture build. cleared code, ran test cycle and timed dry. unit has ok air flow called techline spoke with Robert SR#7734084498 was advised to oreder vent test kit to deteremine if unit has proper airflow. ordering kit to complete diagnosis.; ordrng 1 W11224254 (test kit)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC0

Near Martinsburg, WV 25404

Danny R.

Job Details: 07/12/2022

imnstalled partsn c hecksok

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Finksburg, MD 21048

Keith H.

Job Details: 07/12/2022

under entitlements unit isnt covered. i called trade care and cx called cx service and we were both told they have to contact store for repairs whpl isnt honoring warranty

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Martinsburg, WV 25401

Danny R.

Job Details: 07/12/2022

inmstalled compressor and pumpoed down held negitive pressure then a filled unit and lots of gas came out of the condensor there is a huge roten part of the pipe and after looking at it it came apart called tech line unit is nin repairable sr7734089102 8002531301; ordrng 1 W10865728 (condesor) and 1 W11575001 (3way vavle) and 1 W11291123 (fresh eveap)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Fairfax, VA 22033

Richard B.

Job Details: 07/12/2022

"CX complant. Ic maker making thin sheets . Inspected unit and found ice maker in middle of harvest cycle. Sheet on cutting grid very thin, Measured resistance of cyutting grid and its good , Voltage getting to grid, and grid is cutting cubes. . Found unit times out with resivoir partialy full , stopps cooling on evap plate and releases a thin sheet. Will need sealed system work. Corodded evap lines. CX paying 120 service call, RB; ordrng 1 WPW10218037 (evap plate 354.96) and 1 wpw10628605 (compressor 537.23) and 1 w11506635 (stub 20.50)"

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